Australian Buyers Say They Were Told "No iPad Without Accessories"
CuteSteveJobs writes "Australian iPad buyers have been forced to buy all manner of unnecessary add-ons, including screen protectors, docking stations, covers, chargers, and extended warranties, due to a reported official Apple policy. Shoppers reported sales assistants said it was 'company policy' or 'Apple policy' to sell the devices only with accessories, or not at all. A store manager for Authorised Apple Reseller JB Hi-Fi said it was 'a bad policy but it was Apple's policy and they couldn't sell one without it.' Other customers were told they must 'buy a Telstra SIM because the iPad is locked to Telstra,' even though it wasn't. The Australian Consumer and Competition Commission and Consumer Affairs are investigating the complaints."
He would sort this shit out quick smart!
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no flash... No ads...now no ipad without accessories...it's not so hard to believe
If you read the article & forum thread, it's pretty clear that this is JB Hi-Fi being assholes, not Apple "official policy"
Why do they not hire a lawyer for the marketing department and funnel every piece of communication through him. Then he gives the standard lawyer advice in any situation: SHUT UP.
Why does Apple even bother with this? Do they really think that nobody is going to complain? And for what? A few extra dollars? Australian dollars at that.
I swear the if Apple and MS were just to shut the fuck up for a month, their reputation would sky-rocket. Someone finds a "misplaced" prototype: SHUT UP. Someone comments that they replaced your software with their own because they don't like yours: SHUT UP.
What did Apple gain with the whole "stolen" iPhone business? What did MS gain by claiming Windows is the most secure OS when Google said they were going to stop using it? Nothing but bad press.
And now this. Is nobody at Apple aware that other countries have got something called consumer protection laws? That not every country in the world bows down (or should that be "bends over") for the almighty companies?
Just because you see your foot in the morning does NOT mean you have to ponder all day on ways to shoot it. Leave it alone, it has done you no harm.
MMO Quests are like orgasms:
You may solo them, I prefer them in a group.
You got iScrewed!
pirst fost!
this one is for super kawaii and the kawaii supers
Yer good kid, real good, but while I'm around, you'll always be second best... see?
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This isn't about Apple per se, this is about JB Hi Fi being completely dishonest.
I got really angry with Watergardens JB Hi Fi (in Vic) recently when they sold me a pre-owned Airport Extreme. I know someone else had it before me because it was locked to their username and password*. The thing that really incensed me was that I'd seen that it wasn't shrink wrapped and I'd made the sales guy swear to me that it wasn't pre-owned.
Yes, you can complain to the store manager, and after arguing with him for 15 minutes you can get a refund, but then he makes you wait for another half an hour, because he can.
*Yes, I know how to reset it, that's not the point, they shouldn't have been representing used goods as new - if they'd been honest (and offered a suitable discount) I'd have been quite happy to take the 'problem' off their hands.
This is definitely NOT Apple's policy and they are not to be blamed for it. It's simply a lie from that particular retailer (it was not even an official Apple store). I guess when Cupertino HQ and SVP for Retail hears of these complains, that shop enjoyed their very last day as Apple reseller.
I've never heard of any such policy in any Apple store, and I don't believe Apple would let anyone do this and remain an authorized reseller.
Any real problems today? Oh, yes, pensions are invested in oil. Good way to enable climate action isn't it?
Sounds like the same argument you had with the good lord when he was trying to force you to get a neural net.. why get all those millions cells when it seems you could be quite happy with just a few of them
You have 5 Moderator Points!
Which Helpless Linux zealot/MS basher do you want to mod down today?
In Australia, you aren't allowed to limit the sale of something because a person doesn't also buy something from a different provider.
The ACCC will rip shit into Apple over this if it is true.
They'll probably also lay into the retailers that are performing the actual transactions. Any clause like that in an Apple agreement is illegal and therefore void, so the retailers shouldn't be enforcing it.
I'm gonna need a spec.
I have to say, Apple would never make this an official policy. A reseller just got caught with their pants down and is trying to blame Apple for it. Apple almost never interferes with sales policies at resellers, as long as you don't try to pull a fast one with regards to usage of the logo or other images. We would regularly get yelled at for some of Apples antics in the press, people never seem to be able to distinguish between Apple and resellers. What's more depressing is that nobody on /. seems to be able to either.
-- Linux user #369862
I assumed you were using this as a chance to lampoon Apple with no real merit or actually following TFA's links but then...
Do the right thing. Get a PC.
If you mean one with Windows then I think you made a really good joke. We're proud of you.
Why is this modded a Troll?
If you're running 10.5 Leopard, Apple sells an upgrade to 10.6 Snow Leopard for $30 (US). If you're running 10.4 Tiger, the same upgrade CD works, but Apple tells you to shell out $169 for a "Mac Box" containing Snow Leopard plus unwanted copies of iLife and iWork. Apple does have a tendency to push combos.
Didn't we see this happening at BestBuy or Walmart or something back when the Wii was hard to find? I remember the whole controversy starting this way, stores saying it was manufacturer's policy, when it then turned out to be 100% store policy only. Maybe it was PS3. Anyway, the PR department of the chain should be releasing a statement in the next few days saying they were isolated incidents.
When I was a kid, we only had one Darth.
No, they have not been forced to buy those add-ons. They could simply have refused to buy an iPad under those conditions. If enough people did this, the policy would be reverted really fast.
The Tao of math: The numbers you can count are not the real numbers.
As always patience is a virtue. Supply and demand even out and a few weeks or months allows the hype to disappate and consensus to form. If a product is THAT GOOD it will still be on sale, and if it isn't, well you've saved some money.
I'm actually "Ryan" from the article. Yes I don't believe for a second that this was in any way related to apple, simply because they wouldn't have a policy such as this - and secondly, they wouldn't be trying to force me into buying belkin accessories for their product. To be honest, it wasn't even the money which bothered me as much as the fact I was being forced to purchase accessories that I did not want. Usually I would simply walk out and shop somewhere else when met with behavior such as this, but I had a voucher which restricted my options as to where I could purchase it. The CEO has responded saying that it was no a JB Hifi policy, but rather the actions of individual stores. I would expect him to say nothing less, and essentially comes down to making the statement "No, of course we weren't breaking the law", do you expect anything else? Saying that - I've never heard of the policy of point blank refusal of a sale if you don't purchase accessories of anything else in the past. What are the chances multiple stores suddenly begin refusing sales on iPad's without accessories when they have never had this policy in the past? It seems extremely unlikely multiple stores would magically decide on this policy on the same day. I hope the ACCC really does look into it, but most likely it will result in a "Please explain" and not much more than that without any further evidence (I.e. emails instructing stores to refuse sales unless they have a certain amount of accessories attached).
I didn't think there were many of Apple's target demographic in Australia.
Confucius say, "Find worm in apple - bad. Find half a worm - worse."
you mean like this?
http://www.youtube.com/watch?v=gTUMtiQwKhs
Comment removed based on user account deletion
This is what corporate retail does, sales representatives (weather commission or not) make stuff up because the customer doesn't have due diligence.
Where the crime comes in is when the management goes along with it, or encourages it.
Among retail crimes:
- Advertising bait and switch
- Incorrect information in advertisement
- Missing information in advertisement
- Optional Required extended warranty, accessories or other bundling
- Sales representatives billing customers for loss of their commissions should they return the product (YES THIS IS TRUE)
- Misleading the customer that the extended warranty is useful. The company's extended warranty only covers replacement if they attempt to fix it (with either the first or third party company, and it still has the SAME defect.) This can be useful where certain parts do wear out before the extended warranty expires (laptops mainly.) However in cell phones, you often throw the device away before the warranty is ever used. They make money on you never using it. So if there is a month left in your extended warranty, go ahead and test the conditions under which they will replace it for free. I assure you they won't.
- Aftermarket devices being legal, licensed or universal. In many cases the "universal" AC adaptor that you buy because the device doesn't come with one (Digital cameras mostly) or you want one for work and home is not a licensed product and that results in damage... that won't be covered by the extended warranty or the devices warranty at all. Also applies to aftermarket cables that interface with a proprietary connector (like what is on the iPad/iPhone.)
So If you want to not be ripped off, buy online, or buy at the store and REFUSE to buy anything else at the same time. If the store is being rather persistent about upselling you something, buy somewhere else.
PS3 != iPad
That's what pisses me off the most. If you don't like the seller's terms, don't buy the damn iPad. There are other places to buy it - online especially, but other stores as well. Walk out, do some research, then buy from someplace that isn't going to ask you to spend another $150 just to get out the door.
Even if you can see through the bullshit at that store & persuade them to break the "policy", you're still supporting them by buying there - and the next 100 customers may not be so lucky. The store will make up that money they lost on you by getting it from some other sucker.
So just don't buy an iPad? If I would buy me some hardware and the guy said I need to buy some stupid stuff with it because it's some kind of policy than I would just call him crazy and walk out of the store.
http://www.mueller-public.de - My site http://www.anr-institute.com/ - Advanced Natural Research Institute
If you want to buy the things then and there you are stuck. Buying it from Hong Kong and waiting for it to ship is obviously better but not many people do that.
Don't blame me, instead I got a Nokia N900 that is jailbroken by design (it's linux and you have root) and had it shipped in from Hong Kong. I didn't want to have to crack a device just to be able to install some software.
Well I can't speak for the GP but I'd like to respond to yours.
Any purchased disk of OS X has no serial verification or copy protection. All allow a fresh install as far as I know. Now the fact that they do this (and don't try to restrict the number of machines which it is placed on) is, I believe, separate from the licence agreement. The offer of a cheaper upgrade for Leopard users was meant in some way as a nod towards the short time between Leopard coming out and Snow Leopard. Somebody wishing to move to Leopard from Tiger was expected to pay the full amount, just as they are expected to if you move from Tiger to Snow Leopard. There very well may be perfect examples of Apple doing as you suggest, I would argue that this isn't one of them though.
No they haven't. They were perfectly free not to buy an electronic gizmo they had no need or use for before it was announced.
Tinfoil Hat! Apple convinced the AUS government to block all access to internet sites where the true sales value and company policies could have been viewed. We were all wrong thinking that China and Japan had bought Australia for its ore, Apple bought it!
The $30 snow leopard upgrade CD they sold actually checks for the existence of Leopard system files and then runs a signed, encrypted binary that I assume does some further checks for system files (but I obviously don't know what these are). HOWEVER... you can easily 'fix' this functionality so it installs on any Mac, as the binary just returns a certain value (so we patch the script so it always returns the right value). And Bob's your mothers brother.
Hell, at the top of that file you can remove the checks for RAM and CPU types as well.
So no, the $30 upgrade CD doesn't let you do fresh installs (at least out the box)
All a bit rambly as I've not slept in a couple days.. No one will probably read this anyway.
... just don't buy it.
Wotch thes! Oym gonna gow boy an Oypaid without any accessories! Cehful now...heh we go...
I bought from Dick Smiths in Perth CBD, the kid asked if I wanted to buy a cover or extended warrenty. I said no and he was fine with that.
Sounds like JB Hi-Fi being dishonest scum bags to me.
"Consider how lucky you are that life has been good to you so far. Alternatively, if life hasn't been good to you so far
"Australian iPad buyers have been forced to buy all manner of unnecessary add-ons including screen protectors, docking stations, covers,"
in March Apple banned the sale of screen portectors in both the online and retail stores here in the states.
http://www.ilounge.com/index.php/news/comments/apple-bans-protective-screen-film-from-apple-store/
so if this was an "apple" policy why would they force you to buy something from a 3rd party they don't want you to buy at one of their own stores (and take their cut of that sale directly).
it's like blaming Sony because the BestBuy monkeys try to sell you a protection plan with a tv.
there were rumors of this kinds of shit at ATT for the frist phone. turned out it did happen in some stores - to boost sales of high margin items.
> My first thought is dishonest retailers or dishonest salespeople being paid on commission but only for higher-margin (for the store) accessories.
It's pretty common, actually. I think that many stores were telling similar lies when they were selling the Wii (and possible other then-new gaming systems). I think there was a story on Slashdot, too, but it was quite a while ago.
And for the record, I'm one of those folks who thinks Jobs' policies are moronic. I just don't think this is one of them.
It seems more likely you pulled them out of your ass. Or they pulled you out of theirs.
Policy probably promotes stores that had better sales for accessories or turn around on the sims.
It was probably store management PUSHING sales with these. iPads aren't having a problem selling and people that want them are more likely to buy with them.
Why is this a big deal, when I bought my Wii the first month of its release, I was forced to buy it in an overpriced bundle with a bunch of games with a final price tag of $700 from Gamestop. EVERY store did this and EVERY store sold out.
Once again, corporate blamed for the bite from the little snake in the grass.
i like that term
none held a gun to there heads and said BUY IT.
LOL
just don't buy whine and all will be fixed
If JB's Apple Sales Web access ain't already history, it's soon gonna be lol. AAR's have been struck off for far less than that... Guess the margin wasn't worth it for them...
Here's an easy fix and get your 'revenge' at the same time. Buy iPad + accessories. Go back to your car and put your iPad in the trunk. Accessory in hand, go back to the customer service desk. Tell them, on second thought, this accessory I bought wasn't what I thought it would be. I'd like a refund.
Now I'm sure they would have to refund you. I doubt their terms and conditions of refund behind their receipt would have any wording that would suggest that the iPad would also need to be refunded.
Its a PITA. But I'll bet when it starts costing the store thousands and taking up staff time, they will get the message.
On hist, Loskcher?
This post contains no rudeness or derision of any kind. All arguments are friendly. Terms and exclusions may apply.
We're supposed to be able to force everyone else bow to our individual demands at any time, for any reason, no matter what the demand. And if that doesn't happen then clearly everyone else is trampling my rights and I need the Government to step in and force everyone to do exactly as I demand. Going elsewhere or waiting a week until the next shipment arrives at another vendor means I don't get my Constitutionally Guaranteed right to immediate satisfaction on my own terms and thus must break hundreds of UN resolutions and human rights!
Browsing at +1 - no ACs, I ignore their posts. So refreshing!
It seems more likely you pulled them out of your ass. Or they pulled you out of theirs.
Oh it seems that way, does it? Who are you measuring against? Yourself and the people you call friends?
Yeah, that's a reliable source of intelligence. Because it's obvious that ALL Jews are bad and there's no possible way any reality might exist where people don't have to lie about having friends who aren't boring, predictable losers. Grow a spine and step beyond your comfort zone. Not everybody is an inexperienced, TV-watching coward.
-FL
The reason this is happening is that apple products are not sold with a markup. Ipods that are sold in stores for $300 are sold TO the stores for $300. Meaning the only money the stores make is on the overprices accessories (also the reason the accessories cost so damned much anyway). Maybe apple should rethink its distribution method and stop raping vendors.
Really, why is anyone surprised by this. You can say troll if you like, but these D-Bags buy an iPad because Jobs told them they need one in addition to their iPhone and iPods, and like fucking sheep...they open their wallets. So when Jobby says you have to buy this 100.00 shit speaker and this SIM card people act shocked that the above mentioned D-Bags open their wallet again...
Well..I didn't think I needed, but if Steve says I do, then I must!
What do you mean, they had to tell all the Apple fanboys and -girls to buy accessories? As far as I can tell, all the iTampon buyers willingly and freely decide to get all sort of junk for it without being told to ...
Exactly. Well said. Why would anyone take that supposed policy at face value? It's an obviously shady scam to try and EXTORT people out of more money. Extortion is illegal. And if they actually had the audacity to print out that policy, which I doubt they did, the piece of paper would quickly become leverage to use to get them to stop extorting people.
It would be threatening behaviour, not robbery After all, it wasn't stolen: it was paid for.
And isn't Apple (or you, in your dime store) threatening to get the police on to you ALSO threatening behaviour?
Yes.
Yes it is.
So for years I thought I hated the mac. There's really nothing wrong with the mac technically. PC's have the 3d game market of course but as a work machine its usable. I've had an Iphone for years now but always jail broken. So I figured out its not the Mac I hate. It Apple and Jobs. The company was a much better company when Woz was still there. They have always been naziesk on there no clone prices and go out of there way to force you to buy there hardware when they can. Again that's all apple. Now I do have an issue with Apple users who can not answer the simple question of "Why do you feel the mac is superior?". If they can't answer it I treat them like marketing people. But the company would do much better I think on a whole if they go rid of Jobs. His moronic ideas of company doctrine will eventually kill the company. Anyone for a vote of no confidence?
--- Always remember. 99.36% of all statistics are inaccurate.
I know several iPad buyers that didn't have to buy accessories, and did even buy a SIM. Crap story or Crap store., go somewhere else.
RTFA.
> The practice is not sanctioned by Apple either. An Apple spokeswoman said while she could not comment on company policy, “consumers could buy iPads directly from us” without any add-ons.
Weasel words. "not comment on company policy"?
First article on this wonderful and very distinctive
Secondly I think that this subject deserves to be the strongest responses him so much
thanks
egypt news today
Posters are ripping into JB Hi-Fi, but they have a very good reputation in Australia. They're #1 on the corporate reputation score:
http://bigpondnews.com/articles/Finance/2010/05/04/JB_Hi-Fi_has_best_reputation_in_country_458400.html
Now look at the Weasel words from Apple:
> The practice is not sanctioned by Apple either. An Apple spokeswoman said while she could not comment on company policy, “consumers could buy iPads directly from us” without any add-ons.
That first sentence I think was added since the article was posted. Note the spokesweasel won't "comment on company policy." LOLWOT? She only says you don't have to buy add-ons if you buy straight from Apple. She didn't deny that Apple was behind forcing retailers this. Plus JB is an authorised Apple reseller. If it weren't true you would think Apple would be ripping them a new one. I hope the ACCC gives Apple (and JB) a good bollocksing to get to the bottom of who was behind this.
not really.... I bought the $30 and was told it would work with Tiger and it did.
I think Apple made it $30 to compete with win7 on price and to show how cheap it is on Mac
Queensland Accent ...
http://en.wikipedia.org/wiki/Regional_variation_in_Australian_English#Regional_vocabulary
The rest of the country speaks pretty fairly understandable English :)
"Ryan, who asked his last name not be revealed, told this reporter that at the Warrawong store near Wollongong, NSW, he declined to purchase the device and was then met with the store manager who said it was “a bad policy but it was Apple’s policy and they couldn’t sell one without it”."
So what's the big deal? These guys aren't the first, won't be the last to try this crap.
I quit RS, and I'm my own boss selling stuff that I don't have to hold a gun to the buyers head to make a profit.
Think of how stupid the average person is, and realize half of them are stupider than that.
Someone just read it :)
I bought my iPad from JB Hi-Fi about two weeks ago without any accessories. I was asked if I would like a screen protector. I said no. He said "OK, follow me to the register so I can disarm the security for you." That was it.
Because the license for the $30 upgrade is a 10.5->10.6 upgrade. Upgrade pricing has existed in software for *decades* and doesn't mean 'combos'. Sure Apple doesn't put nasty DRM on it, but you are still violating the license agreement if you put it on 10.4...
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