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User: Oloryn

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  1. Re:What are they going to do? on MA High School Forces All Students To Buy MacBooks · · Score: 1

    I think he's saying that, not having Mac knowledge, said Windows administrator father won't be called upon to fix Mac problems. This, of course, may well be wishful thinking.

  2. Mappers vs Packers on How Do You Get Users To Read Error Messages? · · Score: 1

    Part of what you're running into is the distinction between packers and mappers (Google 'The Programmer's Stone' for more info). Packers learn by collecting little packets of information, while mappers learn by making mental maps of information. I don't agree with all the directions the originator of the concept has taken it, but I've found it to be a useful distinction. IT types (especially programmers) tend to be mappers, while the user is typically a packer. Businesses tend to run on a Packer mindset. Packers are typically much more comfortable with memorized procedures than with having to think about unfamiliar information(as you noted).

    Instead of trying to tweak error messages to make them memorable, your best bet might be to get management to promulgate a procedure to be followed when the user contacts support about an unfamiliar error message. Make it include grabbing a screen shot of the error message, or writing the error message down. Try to make it short, but sufficient to capture the typical information that you need to diagnose a problem. Since they're good at memorizing a set of steps to follow, give them a memorizable set of steps to follow when they encounter a problem. This might be more successful than trying to push them into a mode of operation they're not good at.

  3. Mappers vs Packers on How Do You Get Users To Read Error Messages? · · Score: 1

    Part of what you're running into is the distinction between packers and mappers (Google 'The Programmer's Stone' for more info). Packers learn by collecting little packets of information, while mappers learn by making mental maps of information. I don't agree with all the directions the originator of the concept has taken it, but I've found it to be a useful distinction. IT types (especially programmers) tend to be mappers, while the user is typically a packer. Businesses tend to run on a Packer mindset. Packers are typically much more comfortable with memorized procedures than with having to think about unfamiliar information(as you noted).

    Instead of trying to tweak error messages to make them memorable, your best bet might be to get management to promulgate a procedure to be followed when the user contacts support about an unfamiliar error message. Make it include grabbing a screen shot of the error message, or writing the error message down. Try to make it short, but sufficient to capture the typical information that you need to diagnose a problem. Since they're good at memorizing a set of steps to follow, give them a memorizable set of steps to follow when they encounter a problem. This might be more successful than trying to push them into a mode of operation they're not good at.

  4. Re:Because it's a gay site? Or is it because... on Citibank Cancels Bank Account of Objectionable Blogger · · Score: 1

    Welcome to the world of Bulverism in modern public discourse, where instead of actually answering your opponent's arguments, you assert that their position comes from some nefarious or irrational source, and their arguments can be ignored. This particular use seems to me to have raised Bulverism to something of an art form. By merely labeling anyone who is opposed to a homosexual lifestyle as 'homophobic', they have effectively dismissed those people's reasons for their position.

    Of course, it's not like the left is the only ones who use Bulverism. That's the problem - every side uses it. As Lewis says, "Until Bulverism is crushed, reason can play no effective part in human affairs." When everyone uses Bulverism, focusing on the alleged motivations and psychology of their opponent's beliefs, no one actually uses reason to sort through the facts, logic, and assumptions of people's positions (or those few who do get drowned out by everyone else). Lewis again: "For Bulverism is a truly democratic game in the sense that all can play it all day long, and that it gives no unfair advantage to the small and offensive minority who reason."

    It's not like the use of Bulverism by one side proves that their side is wrong (especially when all sides are using it). It's just that you don't really have a chance to rationally figure out who is right and who is wrong until Bulverism is no longer taken as a valid argument. And Bulverism isn't a valid argument - it's quite possible for someone's position to be correct despite potential bad motives for believing it (just as it's quite possible for someone to hold an incorrect position despite lofty and good motivations). You don't find out if someone's position is right by speculating on their motivation or psychology. You have to actually think and reason about the assumptions, facts, and logic of a proffered position (and endure their own analysis of your own assumptions, facts, and logic). Unfortunately, speculating about the motivations and psychology of your opponent is much easier, and, alas, often seen as more fun.

    When Bulverism becomes as pervasive as it seems to have become, public discourse is no longer carried out on the basis of who can marshal the best facts, logic and argument for their side. It's carried out on the basis of who can portray their side as the most honorably motivated. In short, you no longer argue about who is right, but about who is righteous (and who is demonic). Sound familiar? Ultimately, it becomes a PR and marketing battle, and the prioritization of PR over real effectiveness has its typical corrupting effect.

    This probably won't end unless we see a massive grassroots attack on the acceptance of Bulveristic argument. Contemplation of the likelihood of this actually happening are left as an exercise for the reader.

  5. Re:behavioral problems have virtually disappeared on The Wi-Fi On the Bus · · Score: 1

    He's not blaming the victim. He's just saying that it's possible for the victim to stop being victimized without having to rely on other people to do it for him. This is, of course, abject and horrifying heresy to some political and sociological viewpoints.

  6. Controlling Software Projects on How Do You Accurately Estimate Programming Time? · · Score: 1

    Take a look at Tom DeMarco's Controlling Software Projects. He deals with the issues behind estimating (including that one of the reasons we're so bad at estimating is that we get so little practice - much of what we call "estimating" is actually deadline negotiating). He ends up suggesting a separate measuring and estimating team - probably out of bounds except for fairly large companies, but the book has some good insights.

  7. Re:Piracy on EMI Sues Beatles Usurper Off the Net · · Score: 2, Insightful

    I can't imagine forcing things into the public domain for living authors

    Why not? The original copyright terms in the U.S.did this. And since the purpose of copyright (at least in the U.S.) is "to promote the progress of science and useful arts", it could be argued that lifetime copyrights are less useful in that promotion. If someone has the creativity, you don't want to give them incentives to create once and then sit on their laurels. You want to give them incentives to continue creating. Short copyright terms does this, lifetime copyright doesn't.

  8. Re:My Experience with Wells Fargo Bank on Bank Goofs, and Judge Orders Gmail Account Nuked · · Score: 1

    Sounds like another effect of the seemingly ubiquitous principle of "prioritize PR before effectiveness". Priority is put on looking effective or good rather than on being effective. Being foolish (as well as potentially corrupting), it is self-defeating in the long run, as people eventually spot that you're more concerned about looking good than being good, and that has far worse PR effects than you'll manage to accrue through your efforts to look good - in addition to probably negating those efforts.

  9. Re:YAVGDT - Yet Another Video Game Design Theory on Girls Wired To Fear Dangerous Animals · · Score: 1

    I think we're being a little one-track-mind here.

    Welcome to /.

  10. Re:Patent infringement x 2! on Facebook Ordered To Turn Over Source Code · · Score: 1

    (and in case you haven't head the SCOTUS is right now hearing arguments about possibly making it legal for politicians to be "corporate sponsored")

    Citations, please.

  11. Re:Worst ask slashdot ever on Suitable Naming Conventions For Workstations? · · Score: 1

    I do the same on my home network, except I split it by function. Servers get LOTR place names, and workstations get LOTR character names. I try to make them make sense on some level, where I can. E.g. the firewall machine was named Morannon, and the OS/2 machine was named Samwise.

  12. Re:Why are American Judges demanding so much money on Microsoft Trial Misconduct Cost $40 Million · · Score: 1

    But this isn't the defendant being slapped with the contempt charges, it's his cousin.

  13. Re:User Consent ... on Palm Pre Reports Your Location and Usage To Palm · · Score: 1

    Behind a door with a sign saying "Beware of the Tiger"?

  14. Re:Oh Noes! on Palm Pre Reports Your Location and Usage To Palm · · Score: 2, Insightful

    Treos have practically never had wifi, what is up with that?

    Probably that the cell companies would rather that you access the internet from your cell phone via their expensive cellular data plans than be able to get around that by using a nearby WiFi access point.

  15. What's their relative net profit margins on US Cell Phone Plans Among World's Most Expensive · · Score: 1

    The missing piece of data here seems to me to be the relative profit margins between the higher-costing cell companies and the lower-costing cell companies. Do the U.S. cell phone companies make a substantially higher net profit margin than those in, say Finland? If so, then you're looking at the U.S. companies charging what the market will bear, and getting a higher profit out of it. If not, then you're looking at a difference in costs to the companies, and a resulting difference in prices. Plus, in either case, you've got to factor in things like the effect of 'caller pays' vs. 'wireless client pays'.

  16. Re:Aw... don't feel bad SCO... on Chapter 11 Trustee Appointed For SCO · · Score: 1

    Isn't that what bankruptcy court is for?

  17. I dont remember any of these features on The Essentials of RPG Design · · Score: 1

    back when I was programming in RPG. Next thing you'll be telling me that they've eliminated the fixed-column format.

  18. What about the RFI? on Web Servers Getting Naked, For Weight Savings · · Score: 1

    Running servers naked is likely to make them a larger spewer of RFI (Radio Frequency Interference). All those computers are nice until the FCC comes along and says you have to shut it down because you're interfering with the neighbors.

  19. Re:Dang... on Kids Score 40 Percent Higher When They Get Paid For Grades · · Score: 1

    I believe that's called a 'state-based-learning effect'. Some substances exhibit this effect, where if you learn something while on the substance, you'll require being on that substance to make use of that learning, and if you need to do it while while *not* on the substance, you'll have some relearning to do. I also understand that caffeine exhibits slight state-based-learning effects, which might explain part of the 'productivity goes down when I'm not caffeinated' phenomenon.

  20. Re:What could possible go wrong? on Star Trek's Warp Drive Not Impossible · · Score: 1

    anything that involves trying to recreate big bangs is not a good idea.

    Try telling that to the guys at MythBusters.

  21. Re:I'd buy another one on Ford Bets On Social Media For Fiesta · · Score: 1

    I owned a Fiesta back then, too, and loved it (I called it the 'Amazing Miniature Moving Van', because the lack of a lip on the hatch made it easy to load up the back with stuff. Drove it for 8 years. Traded it in for a Festiva, because Ford quit importing the Fiesta when they came out with the Escort. The Festiva was not near the car the Fiesta was. I've been wanting Ford to to start importing the Fiesta again ever since. If this is anything like the original, I've got my wish.

  22. Re:The warrant itself isn't nearly this stupid on College Police Think Using Linux Is Suspicious Behavior · · Score: 1

    but the officer is only quoting what somebody else told him when he mentions "the regular BC operating system and the other [with a] black screen with white text".

    I'll agree that the dodgy aspects of this seem to be essentially a quote of the statements of the 'outing' victim, not a conclusion of the officer. What does bother me is that the statements of this witness seem to bear all of the hallmarks of what a fairly computer-illiterate person would come up with if he was trying to make up charges against a 'computer wizard' that he thought might stick. In a school, 'changing grades' is a fairly 'standard' meme of what a 'bad hacker' might be doing, and the rest (being seen around campus with a bunch of different laptops, using two operating systems 'to hide his illegal activities') may very well be innoculous activities painted in the worst possible light. You wonder if the officer should a lot more suspicious that the outing victim might be using him and these accusations as a means of retaliation.

  23. Re:Not even funny ... just boring ... like spam .. on Spammers Say the Darndest Things · · Score: 1

    Me, I didn't want to go in the first place, so no downside for me

    Well, that's certainly taking the short-term view.

  24. Re:Or at least on How Do I Provide a Workstation To Last 15 Years? · · Score: 1

    That type of operation actually used to be fairly common on mainframes. The next bigger model machine would come with an emulator for the previous model, and instead of, say, rewriting the payroll application, you run the old one under the emulator. Several mainframe purchases later, you find that you're still running the original payroll program under 6 layers of emulators.

  25. Re:The New Mainframe on Google Reveals "Secret" Server Designs · · Score: 2, Funny

    Anybody here remember BTOS?

    Actually, yes. I just can't remember where I got to play with the B20s.