At least SOMEONE else realizes that the signature is in NO WAY a security measure on a credit card. It is only there to show that you've agreed to the terms of the contract you signed when you activated the card. Now retailers may take issue with no signature on the card meaning you dont accept the terms of use of the card, which may make them liable for taking the card knowing that fact, however I've seen a few websites now where people run around signing their CC reciepts all sorts of names and junk thinking they can go back later and dispute charges. No matter what you signed, the fact is, you signed for it, it's yours. I'm sure court of law would also agree.
These people need to read their CC contracts to understand what it really is they signed in the first place, instead of trying to be an idiot and sign their recipts, Mickey Mouse or something else rediculous.
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Anyone hooked on meth tonight and feel like making a few phone calls?
It's called a MetroCard. Plenty faster, more energy-efficient, and more convenient than a car
Yeah, and I'd like to get to work on time and not look like the loser who doesn't have a car. I'm sure there are other great reasons too, but take a look around - the majority of society doesn't agree with your views.
I remember as most of you, when Yahoo basically copied Microsoft and banner filled their e-mail client to the teeth. I've tried it, but you know? G-mail still has my loyalty because for:
1. I've been using it completely for the last year and now have thousands of e-mails archived and sorted.
2. My computer is still an old Athlon with 128 Megs of RAM - running any sort of e-mail program (yes -- including Outlook Express) on my computer basically drags it down to a crawl - web browsing on the other hand - no problem at all, hence why I stick to online e-mail programs.
3. And no, I have no intention of "upgrading" either. I don't play any games (well, okay just one - Shattered Galaxy), so this works perfectly for what me and my wife use it for - surfing and e-mail.
Your right in that call centers generally are measured on handle time metrics, and that pressure generally results in cutting corners, and getting customers off the phone quickly. However, that sentiment is generally born from the outsourcer board rooms and not the clients they serve.
It's a real trade off - you either get great quality or low handle time, but generally not both, unless you happen to find that rare agent who is smart as shit and can communicate effectively to even the dumbest callers, but that's rare - and then you lose him anyways in 6 months because - seriously - you think he doesn't know he's worth a shitload more than were paying him?
Of course, performance appraisals are heavily weighted based on handle time and quality, so it becomes more a decision of the agent if the weighting is equal, or a no brainer if the weighting is higher for handle time. What makes it ironic, is operations managers/directors always state we can do that level of quality for your client, but on the backside, impose restrictions on the agent, using metrics like handle time, which make it challenging, and drives attrition and burnout.
Your experiences may vary - ALOT. The trick really, is to keep calling back, over and over and over again, until you find that magic agent who actually is genuinely interested in solving your issues. There are a few of them in every call center, you just have to roll the dice and find them. The callback costs alone will drive the importance of quality over handle time, since hey, if everyones doing it, then handle time is no longer a concern, but why the hell is everyone still calling us 5 times a day?
Ah well, life without phones... what is that like?
Peaceful. Trust me, I had a cell phone before it became the next hot thing and spent a fortune on it, so I am a bit enlightened on the subject. I honestly do not understand why people can't live without it - are we really that shallow? When it comes right down to it - if your calling me - and it's important enough you WILL CALL ME BACK EVENTUALLY until you get a hold of me. I purposely do not subscribe to voicemail - the only other thing I subscribe to is call display - everything else is background static.
Life is just so much simpler without a cell phone, and I can GUARANTEE you i'd probably be dead or severly messed up if I bought into talking on a cell while driving. True story - I'm waiting at the lights and it turns green for me, I take a peek and what do I see before heading through the intersection? Car going full speed - right through the red light - the guy behind me couldn't believe it either, and if I was blabbing on a cell phone, he would of t-boned me right on the driver side door. I've never seen anyone run a red before, so this was more or less an eye opener for me.
Ultraviolet Blu Ray DVD - I just about fell off my chair when I saw the advertisement for this movie and that it was available in Blu Ray DVD. DVD wars over? No, they are just beginning it seems, with Blu Ray making the first shot. And hey, for $20 bucks, thats comparable to a regular DVD, so if they want to use the disc as a loss leader, so you have to get the player, then it just might take off, but I think most people are pissed off of having to upgrade their entire collection for a 3rd time, and that is what I think might be hindering adoption of any new technology.
Exactly. With transparency comes denial. Denial in human behaviours as it relates to teens. Parents and groups are shocked? That is hilarious - parents deny their own youth and what they did as kids, and they deny kids what they really need - communication. I'm betting if you laid it out for them and asked them "When was the last time you actually talked to you kid without them running out the front door", i'm sure they wouldn't be able to answer. That sadly is the state of parenthood today, and they could be the minority, but the 80/20 rule might apply here, as in, 80% of the problems are coming from 20% of the people.
testmy.net is ran from two dedicated servers both running Dual Xeon 2.8GHz in a high quality datacenter with backbone carriers such as blah de de blah and blah. Users nationwide will enjoy accurate results from this server.
Okay, lets see what my results are.... and survey SAYS:
Warning: mysql_connect(): Too many connections in/home/testmyn/public_html/tools/test/results.php on line 312
Could not connect: Too many connections
I sue my BB provider for not providing the service level (download speeds) they've promised me.
...and lose, because as you may very well know, no one, as stated in their TOS will "promise" any level of service for a residential or even some business connections. It's always worded as "up to XX Mb" and is "always available", but if your getting 50K and they market "XX Meg" in your area, then you can basically suck it - previous lawsuits about this very thing have made it what it is. Might as well wipe off option number 5 - for now.
Being a recent purchaser of SpySweeper (tm), I never - EVER - have spyware products a second thought, until the day I switched ISPs and went from DSL to Cable. The installer apparently came and went, and when I got home 4 hours later, I've got Surf Sidekick popping up all over my computer. No firewall, just Windows XP, and my entire system is completely unusable. Cable internet just sucks.
So I end up looking for a spyware program that will get rid of Surf Sidekick - and SpySweeper says it can clean it, even a few sites claim that they had the same problem, not anymore! Sounds promising, so I lay down my 29.95 and run it the entire night with the cable pulled. Next morning, and a couple reboots later? No change - popups, ads, and even a virus AVG can't clean!
So everything is nicely reformatted with ZoneAlarm as my software firewall and a SMC router as my hardware router, and no problems since. For those who think customers are stupid who have two firewalls, obviously don't understand how much time you'll spend trying to "fix" your system. It's frustrating, and hopeless.
I think it's a little presumptious for the owner of SpySweeper to think he's got the best product for antispyware - I don't think anyone has it, because there's always new flavours being made every hour of every day. Nothing like a good reformatting and a lesson in firewalls to teach you the value of your computer, and unless your opening every e-mail that comes in and clicking on every attachment, you won't ever need a spyware program.
But of course I had plenty of experiences with the American call centers. Mainly cleaning up messes that they created. So I guess that the call management people I worked for figured that the extra $3 was justified, as the results were better up here?
I think I know where you work - because I work there as well - perhaps even in the same call center:) One thing you might want to consider though, is you'll never know how many successful first call resolutions American call centers have vs. Canadian ones. Maybe, American call centers take 2x more calls than Canadian outsourced centers take. Comcast has what, 8 million subscribers? I don't believe even management knows where all those American call centers are and the volumes they carry. I can completely understand being jaded in the process, hey - this is the nature of the beast - we deal with the shit - "Welcome to the suck" so to speak, but to troll around and say Canadian outsourcers do a better job than American ones is unjustifiable - you've got nothing to support that.
Sadly, someone else will. It's really the same dynamic when some labour union decides to go on strike these days. Does it "really" affect the business, when they can do so many other things to mitigate the damage? It admirable that you've taken a stance, but, it may be in vain.
Give it up - it's even Saturday - so who really cares anyways - besides, when we would normally dupe everything today for tommorow - now you'll think it's all new news tommorow! How about those apples?
Right now I can download music guilt-free because every time I buy a blank CD, I pay for music
Sounds good until, they charge 100% of the price, then 150%, then 200%, etc etc etc.
Once they have their foot in the door, it will be next to impossible to get them out. This only serves to set a dangerous precident, that is nothing but a slippery slope for consumers. It's afforable now, how about in 5 years? I'll guess they'll blame it on inflation, and you wont even remember why it costs 5x what it costs today.
Slashdot Mirror
At least SOMEONE else realizes that the signature is in NO WAY a security measure on a credit card. It is only there to show that you've agreed to the terms of the contract you signed when you activated the card. Now retailers may take issue with no signature on the card meaning you dont accept the terms of use of the card, which may make them liable for taking the card knowing that fact, however I've seen a few websites now where people run around signing their CC reciepts all sorts of names and junk thinking they can go back later and dispute charges. No matter what you signed, the fact is, you signed for it, it's yours. I'm sure court of law would also agree.
These people need to read their CC contracts to understand what it really is they signed in the first place, instead of trying to be an idiot and sign their recipts, Mickey Mouse or something else rediculous.
Now I own all complete seasons on DVD. Got a .torrent?
If you are a reporter working on a deadline, you can call our media relations department at (772) 971-4816. Select the option to have us paged if you need to reach us immediately.
Anyone hooked on meth tonight and feel like making a few phone calls?
It's called a MetroCard. Plenty faster, more energy-efficient, and more convenient than a car
Yeah, and I'd like to get to work on time and not look like the loser who doesn't have a car. I'm sure there are other great reasons too, but take a look around - the majority of society doesn't agree with your views.
I remember as most of you, when Yahoo basically copied Microsoft and banner filled their e-mail client to the teeth. I've tried it, but you know? G-mail still has my loyalty because for:
1. I've been using it completely for the last year and now have thousands of e-mails archived and sorted.
2. My computer is still an old Athlon with 128 Megs of RAM - running any sort of e-mail program (yes -- including Outlook Express) on my computer basically drags it down to a crawl - web browsing on the other hand - no problem at all, hence why I stick to online e-mail programs.
3. And no, I have no intention of "upgrading" either. I don't play any games (well, okay just one - Shattered Galaxy), so this works perfectly for what me and my wife use it for - surfing and e-mail.
Please tell me i'm not the first?
Close, but not really.
Your right in that call centers generally are measured on handle time metrics, and that pressure generally results in cutting corners, and getting customers off the phone quickly. However, that sentiment is generally born from the outsourcer board rooms and not the clients they serve.
It's a real trade off - you either get great quality or low handle time, but generally not both, unless you happen to find that rare agent who is smart as shit and can communicate effectively to even the dumbest callers, but that's rare - and then you lose him anyways in 6 months because - seriously - you think he doesn't know he's worth a shitload more than were paying him?
Of course, performance appraisals are heavily weighted based on handle time and quality, so it becomes more a decision of the agent if the weighting is equal, or a no brainer if the weighting is higher for handle time. What makes it ironic, is operations managers/directors always state we can do that level of quality for your client, but on the backside, impose restrictions on the agent, using metrics like handle time, which make it challenging, and drives attrition and burnout.
Your experiences may vary - ALOT. The trick really, is to keep calling back, over and over and over again, until you find that magic agent who actually is genuinely interested in solving your issues. There are a few of them in every call center, you just have to roll the dice and find them. The callback costs alone will drive the importance of quality over handle time, since hey, if everyones doing it, then handle time is no longer a concern, but why the hell is everyone still calling us 5 times a day?
No, but then again I recently upgraded.
Ah well, life without phones... what is that like?
Peaceful. Trust me, I had a cell phone before it became the next hot thing and spent a fortune on it, so I am a bit enlightened on the subject. I honestly do not understand why people can't live without it - are we really that shallow? When it comes right down to it - if your calling me - and it's important enough you WILL CALL ME BACK EVENTUALLY until you get a hold of me. I purposely do not subscribe to voicemail - the only other thing I subscribe to is call display - everything else is background static.
Life is just so much simpler without a cell phone, and I can GUARANTEE you i'd probably be dead or severly messed up if I bought into talking on a cell while driving. True story - I'm waiting at the lights and it turns green for me, I take a peek and what do I see before heading through the intersection? Car going full speed - right through the red light - the guy behind me couldn't believe it either, and if I was blabbing on a cell phone, he would of t-boned me right on the driver side door. I've never seen anyone run a red before, so this was more or less an eye opener for me.
HD-DVD and BluRay will both be dead
Ultraviolet Blu Ray DVD - I just about fell off my chair when I saw the advertisement for this movie and that it was available in Blu Ray DVD. DVD wars over? No, they are just beginning it seems, with Blu Ray making the first shot. And hey, for $20 bucks, thats comparable to a regular DVD, so if they want to use the disc as a loss leader, so you have to get the player, then it just might take off, but I think most people are pissed off of having to upgrade their entire collection for a 3rd time, and that is what I think might be hindering adoption of any new technology.
Exactly. With transparency comes denial. Denial in human behaviours as it relates to teens. Parents and groups are shocked? That is hilarious - parents deny their own youth and what they did as kids, and they deny kids what they really need - communication. I'm betting if you laid it out for them and asked them "When was the last time you actually talked to you kid without them running out the front door", i'm sure they wouldn't be able to answer. That sadly is the state of parenthood today, and they could be the minority, but the 80/20 rule might apply here, as in, 80% of the problems are coming from 20% of the people.
testmy.net is ran from two dedicated servers both running Dual Xeon 2.8GHz in a high quality datacenter with backbone carriers such as blah de de blah and blah. Users nationwide will enjoy accurate results from this server.
/home/testmyn/public_html/tools/test/results.php on line 312
Okay, lets see what my results are.... and survey SAYS:
Warning: mysql_connect(): Too many connections in
Could not connect: Too many connections
Sigh.
I sue my BB provider for not providing the service level (download speeds) they've promised me.
...and lose, because as you may very well know, no one, as stated in their TOS will "promise" any level of service for a residential or even some business connections. It's always worded as "up to XX Mb" and is "always available", but if your getting 50K and they market "XX Meg" in your area, then you can basically suck it - previous lawsuits about this very thing have made it what it is. Might as well wipe off option number 5 - for now.
Being a recent purchaser of SpySweeper (tm), I never - EVER - have spyware products a second thought, until the day I switched ISPs and went from DSL to Cable. The installer apparently came and went, and when I got home 4 hours later, I've got Surf Sidekick popping up all over my computer. No firewall, just Windows XP, and my entire system is completely unusable. Cable internet just sucks.
So I end up looking for a spyware program that will get rid of Surf Sidekick - and SpySweeper says it can clean it, even a few sites claim that they had the same problem, not anymore! Sounds promising, so I lay down my 29.95 and run it the entire night with the cable pulled. Next morning, and a couple reboots later? No change - popups, ads, and even a virus AVG can't clean!
So everything is nicely reformatted with ZoneAlarm as my software firewall and a SMC router as my hardware router, and no problems since. For those who think customers are stupid who have two firewalls, obviously don't understand how much time you'll spend trying to "fix" your system. It's frustrating, and hopeless.
I think it's a little presumptious for the owner of SpySweeper to think he's got the best product for antispyware - I don't think anyone has it, because there's always new flavours being made every hour of every day. Nothing like a good reformatting and a lesson in firewalls to teach you the value of your computer, and unless your opening every e-mail that comes in and clicking on every attachment, you won't ever need a spyware program.
True. and cvgwpg :)
But of course I had plenty of experiences with the American call centers. Mainly cleaning up messes that they created. So I guess that the call management people I worked for figured that the extra $3 was justified, as the results were better up here?
:) One thing you might want to consider though, is you'll never know how many successful first call resolutions American call centers have vs. Canadian ones. Maybe, American call centers take 2x more calls than Canadian outsourced centers take. Comcast has what, 8 million subscribers? I don't believe even management knows where all those American call centers are and the volumes they carry. I can completely understand being jaded in the process, hey - this is the nature of the beast - we deal with the shit - "Welcome to the suck" so to speak, but to troll around and say Canadian outsourcers do a better job than American ones is unjustifiable - you've got nothing to support that.
I think I know where you work - because I work there as well - perhaps even in the same call center
How the hell does a site like that get 17 million hits? Or did someone forget to turn off the refresh?
I will not build machines to imprison my nation.
Sadly, someone else will. It's really the same dynamic when some labour union decides to go on strike these days. Does it "really" affect the business, when they can do so many other things to mitigate the damage? It admirable that you've taken a stance, but, it may be in vain.
Give it up - it's even Saturday - so who really cares anyways - besides, when we would normally dupe everything today for tommorow - now you'll think it's all new news tommorow! How about those apples?
No, now they wanted me to remember a password, and enter it into a computer to unlock my box.
OK. I made that up, because even banks are not stupid enough to do this.
Why would they? Did you miss the 5-10 surveilance cameras scanning the teller front line when you walked in?
Okay i've read every damn comment... Am I the *ONLY* one whos going to back up my pr0n collection on Google?
Right now I can download music guilt-free because every time I buy a blank CD, I pay for music
Sounds good until, they charge 100% of the price, then 150%, then 200%, etc etc etc.
Once they have their foot in the door, it will be next to impossible to get them out. This only serves to set a dangerous precident, that is nothing but a slippery slope for consumers. It's afforable now, how about in 5 years? I'll guess they'll blame it on inflation, and you wont even remember why it costs 5x what it costs today.
It's just a common bookkeeping error
Just tell that to Enron.
There are cheaper ways to be a part of the Mickey Mouse club...
please?