Most of their customers? You must be one of the 10% that lives in Oregon/Washington that got fliped over without any problems. 10% is no where close to most...
Either way I was harping more on the customer service aspect of it. 10% of customers being satisfied (I'd have to guess it's much lower since they are having to change email addresses) is not very good.
While I understand it's 'just internet access' I'm sure most here would agree that its much more then that, a simple email change with little or no notification is a pretty hard thing to swallow.
I'll be the first to tell you I'm a AT&T Whore. AT&T's handeling of this is horrible. I work for the recently split off AT&T Wireless and can truly say i've never been more ashamed to be affiliated with the AT&T name.
I'm a California baised AT&T Broadband customer and everyone in this area confirms that like me, they never received any notification (email, snail mail, phone, smoke signal) that their would be a potential outage, e-mail address changes, provider change, etc.
I spent a good 2 hours this morning trying to reach a representative to find out when my service would be back up (10 days is a big window). Every number was busy or sent me to an IVR that dumped me to a prerecorded message saying my service would be back up withen 10 days, blah, blah, blah.
I finally called and took the route for new service. It was answered withen 20 Seconds (BASTARDS!). I asked the representative that answered to help me and was read some script they give the phone monkeys, and told that their was a mailer sent out on the 12th of Novemeber and possibly due to the terrorist attacks via the mail system it could be delayed (I got my bill from them today postmarked nov 28th). I've done phone customer care and know how much it sucks, but I had to laugh at that numbskull response and ask if that was his own thought or if it was a script.... That's when he promptly told me he was terminating the call.
However when I did get backonline with a old dialup that was thankfully still active The AT&T Broadband Help site was no help at all. I check out some of the other providers and I don't understand how Rogers can give such stellar customer service via one web page.
I met Mahumenunemasan in October of 1994 when he was fresh off the boat from India destined to work of a tech startup that I was currently a System Admin at. It was love at first sight, his warm brown eyes and teeth made my heart melt. We have been inseperable ever since... Until now. His Visa is up on October 12th and he will be deported back to India. If we were a "traditional" couple we could be married and he could stay, but since we decide to have Greek relations the Government says we can not receive this benifit. I am heart broken:(
If there are any other gay Hindu Oracle DBA Vegans out there that are looking for a life partner email me! I'm back on the market as of October 13th.
Re:Why *Shouldn't* AOL get the money?
on
Suing the Spammers
·
· Score: 1
How do you think AOL paid for those lawyers? Maybe they rolled coins from their piggy banks, or maybe they used the consumers monthly serivce fees.
Slashdot Mirror
aledged adulterer basketball players
How is this a troll? Its 100 accurate.
How evil would a company have to be before you'd stop taking money from them?
Millions work for the Governemnt, i don't see them getting blacklisted from jobs.
ROTFLMAO {{ fuzzykitty }} ----`-,--@ A ROSE FOR THE LOVLEY fuzzykitty! WATCH THE THORNS!
That must be why they have so many click thrus... those savvy computer users really want to optomize their connections.
Oh god, the itching, the itching!
Gay Related Immune Deficiency
They'd be forced to liquidate the company and split the proceeds equally with all the employees that got screwed over.
Then why did it need a second edition?
Same here in Sacramento, CA. I got a prerecorded message call saying I was scheduled for service on Thursday.
6 Days with out porn is a lot of spunk build up. I may need a new JO rag when I get a newsfeed back.
Most of their customers? You must be one of the 10% that lives in Oregon/Washington that got fliped over without any problems. 10% is no where close to most...
Either way I was harping more on the customer service aspect of it. 10% of customers being satisfied (I'd have to guess it's much lower since they are having to change email addresses) is not very good.
While I understand it's 'just internet access' I'm sure most here would agree that its much more then that, a simple email change with little or no notification is a pretty hard thing to swallow.
oh yeah. modirate this 8=D(0)^8
I'll be the first to tell you I'm a AT&T Whore. AT&T's handeling of this is horrible. I work for the recently split off AT&T Wireless and can truly say i've never been more ashamed to be affiliated with the AT&T name.
l #d ec1-1
I'm a California baised AT&T Broadband customer and everyone in this area confirms that like me, they never received any notification (email, snail mail, phone, smoke signal) that their would be a potential outage, e-mail address changes, provider change, etc.
I spent a good 2 hours this morning trying to reach a representative to find out when my service would be back up (10 days is a big window). Every number was busy or sent me to an IVR that dumped me to a prerecorded message saying my service would be back up withen 10 days, blah, blah, blah.
I finally called and took the route for new service. It was answered withen 20 Seconds (BASTARDS!). I asked the representative that answered to help me and was read some script they give the phone monkeys, and told that their was a mailer sent out on the 12th of Novemeber and possibly due to the terrorist attacks via the mail system it could be delayed (I got my bill from them today postmarked nov 28th). I've done phone customer care and know how much it sucks, but I had to laugh at that numbskull response and ask if that was his own thought or if it was a script.... That's when he promptly told me he was terminating the call.
However when I did get backonline with a old dialup that was thankfully still active The AT&T Broadband Help site was no help at all. I check out some of the other providers and I don't understand how Rogers can give such stellar customer service via one web page.
Check out thier transistion support page....
http://www.rogershelp.com/transitionupdate.shtm
And not even be shut down yet, while AT&T who is offline can't even give it's customers basic information.
I met Mahumenunemasan in October of 1994 when he was fresh off the boat from India destined to work of a tech startup that I was currently a System Admin at. It was love at first sight, his warm brown eyes and teeth made my heart melt. We have been inseperable ever since... Until now. His Visa is up on October 12th and he will be deported back to India. If we were a "traditional" couple we could be married and he could stay, but since we decide to have Greek relations the Government says we can not receive this benifit. I am heart broken :(
If there are any other gay Hindu Oracle DBA Vegans out there that are looking for a life partner email me! I'm back on the market as of October 13th.
How do you think AOL paid for those lawyers? Maybe they rolled coins from their piggy banks, or maybe they used the consumers monthly serivce fees.