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A Case for Linux in the Corporation

_UnderTow_ writes: "Saw this over at Anandtech. It's a pretty descriptive account of a reasonably large corporation (7000+ employees) transitioning their network infrastructure over to Red Hat Linux. Has details of the company's initial move to NT, and their eventual move to Linux as the cost of licensing gets out of control."

134 of 426 comments (clear)

  1. advocacy? blah.... by Lxy · · Score: 2, Interesting

    I didn't switch to linux because someone told me too, I switched because I needed an alternative OS. This is a good sign of things to come. Build a better OS, and people will come. Of course, it helps that Microsoft enforces license policies that soak consumers for every penny they're worth and even corporation who WANT to be legal are unsure of their licensing. The more Microsoft starts bullying people around, the more enticing free software becomes. If Microsoft ever stoops to the level of leased OS's there will be a whole lot more stories like this one.

    --

    There is no reasonable defense against an idiot with an agenda
    :wq
  2. This reads like a linux fairy tale by Steveftoth · · Score: 4, Insightful

    Before you flame me, read this whole article. This is a fairy tale of linux winning over microsoft. Not that it couldn't (or didn't) happen, it's just that the author presents it in such a format as to make it unbelievable. Did anyone else get that same impression?

    1. Re:This reads like a linux fairy tale by Joshuah · · Score: 2, Insightful

      i'd have to agree with you on this on. i've been using ms products everyday for the last 5 or 6 years now. they are what i know and i know how to fix them no matter how many times they break. i have a decent linux knowledge, but the trust of always knowing how to fix it isnt always there. with ms products lots of people know whats going on, so they are a resource. if know you know your linux, then yes, this is the way to go, but if your not sure if you can support linux in business america, then i'd stay away from it.

    2. Re:This reads like a linux fairy tale by Anonymous Coward · · Score: 2, Insightful

      I read the whole thing. And it rang fairly true to me. There's nothing in there that is factually incorrect about MS or any of their hardware..

      The talk of having to scale up hardware with new versions, add redundant systems, separate server functionality.. Have a PDC and a BDC.. I've heard it all before, because that's how MS makes its money.

      Then in walks Linux, on lower end hardware, and deals a knockout in one section. Then the next. Slowly integrating, not completely replacing.

      If this were a fairy tale, it would probably talk about every NT license being ditched, about Linux on the desktop.. It isn't. It's about Linux showing its true colours as a low-cost high-stability replacement to some NT servers.

    3. Re:This reads like a linux fairy tale by Lxy · · Score: 2

      Yes, this story was written to sensationalize and dramatize the actual conversion. Getting past that, though, all the events mentioned are easily replicable. Replacing a 6 server NT cluster with a pentium class machine running linux? Yup. I believe it. NT likes dedicated machines (I suspect a licensing tactic there, another machine == more fees) yet linux can handle many services with incredibly little power. The server may have been a little taxed, handling 7,000 e-mail accounts on a single pentium box may stress it a little, but other than e-mail taking a little longer to send the end users won't notice. On NT the server would BSOD and e-mail would be down. Linux gets slow under pressure. NT crashes. Big difference in terms of $$ there.

      --

      There is no reasonable defense against an idiot with an agenda
      :wq
    4. Re:This reads like a linux fairy tale by Telek · · Score: 3, Interesting

      Yes absolutely. I got the same impression. The author claimed that the company in question had their servers going down at least once every 10 days.

      What the HELL were they doing to these servers? Mine has been up for 140+ days at home (I have run NT Stress Test on it for a week as well), and at work here we have a 2K server up for 80+ days right now, and it's used a lot, it has 2 printers on it, a stack of hard disks and email as well, and we've had no problems.

      And if this company was so proud of the change, why didn't they let us know their name?

      --

      If God gave us curiosity
    5. Re:This reads like a linux fairy tale by Lxy · · Score: 2

      I have to ask... how much did you know about NT when you started? This is what bothers me about my current company. We can't even consider linux because I'm the only person who understands it enough to admin a box. We have no NT people on staff, yet the addition of Microsoft servers was a must. So for whatever reason, the company spent thousands of $$ to get us into all sorts of training classes and set up test networks so we could break the OS and try to fix it and stuff. Why? Because no one here understood the OS. When I mention we can do the same thing with linux but come out far cheaper because of the hardware and software cost savings they tell me "we don't want to go through THAT again". Go figure.

      --

      There is no reasonable defense against an idiot with an agenda
      :wq
    6. Re:This reads like a linux fairy tale by astrashe · · Score: 2

      I was curious about this as well. W2K is pretty solid -- maybe not as solid as Unix, but the gap is closing.

    7. Re:This reads like a linux fairy tale by GrenDel+Fuego · · Score: 3, Interesting

      What version of windows are you running though? From what I've heard (and experienced) win2k is a lot more stable than NT4 was, but in this article they state that they never made the switch to win2k due to the costs, and not wanting to use Active Directory.

      I could easily see NT4 having problems like this.

    8. Re:This reads like a linux fairy tale by Telek · · Score: 2

      I find it very, very hard to believe that 1 pentium class server could replace what a 3+3 server NT cluster could do at any decent utilization. It's not 6 servers, it's 3 + 3 backups. And they conveniently left out the utilization of the servers, and the hardware on them. If 3 servers are using .5% total utilization, then yeah, a pentium class machine could do the same.

      Does anyone have recent NT vs Linux benchmarks (on the same hardware please). I haven't been able to find any.

      This article was short on technical details needed to make a fair comparison between the NT and linux state here.

      as for NT crashing under pressure, that's interesting because I have yet to have my 2k box crash, and I have seen many 2k servers under heavy heavy load doing perfectly fine.

      --

      If God gave us curiosity
    9. Re:This reads like a linux fairy tale by Jason+Earl · · Score: 5, Insightful

      Yes, and with Linux you can call RedHat, or if you don't like their support you can call Caldera, or SuSE, etc. etc. etc. And if your problem is exceptionally tricky, and very critical, you can pay someone to look at the source and fix it for you.

      This is literally the biggest Red Herring ever. You can get professional support for Linux, and you can pick and choose your vendor in a way that is literally impossible with Windows. When push comes to shove the only company that can really support Windows is Microsoft, and they don't have a sterling reputation for customer service.

    10. Re:This reads like a linux fairy tale by Telek · · Score: 2

      good call about 2k vs NT4, but still, every 10 days? I've used NT servers under heavy use before, and as long as we didn't fiddle with things they stayed running for a while.

      Defintely NOT once every 10 days...

      --

      If God gave us curiosity
    11. Re:This reads like a linux fairy tale by lupercalia · · Score: 2, Insightful

      "At least with NT, there's an out -- they can call MS support and eventually get an answer. And MS is ALWAYS there. Your company doesn't have to rely on Timmy's little brother or "that guy from the computer store" to solve your linux problems when there's no one else around."

      Hehe. Now *that* sounds like a fairy tale. I've been programming for Windows since version 1.0, and DOS before that. I've done the MS support thing. MS is not ALWAYS there. I don't ever call them anymore, because I never seem to talk to anyone who knows more about their software than I do.

      And don't give me that bs about how your Linux support is all from Timmy's little brother. Usually you can get help from the actual *authors* of an application if there is a bug. If your problem is just learning how to use the system, you can find help on user mailing lists, where people are very friendly, helpful, and knowledgeable.

      While many young and inexperienced people start up free software projects, those aren't the projects businesses rely on. Businesses rely on SAMBA, Apache, the Linux Kernel, sendmail, and other server applications which are developed by experienced, professional programmers.

      And for a company like this example, with 7,000 employees, a support contract is available from Red Hat as well as many other firms.

    12. Re:This reads like a linux fairy tale by ahodgson · · Score: 2, Funny

      The few NT shops I've been in usually rebooted their NT 4.0 servers on Fridays just so they'd be likely to stay up over the weekend ...

    13. Re:This reads like a linux fairy tale by elefantstn · · Score: 2
      And MS is ALWAYS there.


      HAHAHAHAHAHAHA!!! AAAAAHAHAHAHAHAHAHA!!



      Either you're a troll or just fucking stupid.

      --
      If it ain't broke, you need more software.
    14. Re:This reads like a linux fairy tale by Telek · · Score: 2

      and what were the cases for the downtime?

      Just because a server goes down doesn't mean it's the OS'es fault...

      --

      If God gave us curiosity
    15. Re:This reads like a linux fairy tale by Telek · · Score: 2

      I have known many people who shut down their computer at the end of the day just because they didn't think that leaving it on was a good idea overnight.

      I have known admins who thought the same way. Too much Win98 usage made them think that it was better to reboot servers whenever possible.

      ARGH! I can type in a new decent comment in under 2 minutes slashdot! bugger off!

      --

      If God gave us curiosity
    16. Re:This reads like a linux fairy tale by elefantstn · · Score: 2

      If you look at the article again, they didn't replace the entire corporation's servers with one pentium class machine, but just one "particularly busy" section of it. It's not hard to believe a pentium-class machine could easily do file, print, and email for 500-1000 users. I mean, I've had trouble getting the load up to 0.1 with 100 users doing that.

      --
      If it ain't broke, you need more software.
    17. Re:This reads like a linux fairy tale by linuxpng · · Score: 2

      Try installing junk shareware on it, uninstalling it and see if it blows up. Difference is poorly written code and problems don't down a linux machine *as easily* as a windows box.

    18. Re:This reads like a linux fairy tale by Telek · · Score: 2

      That's not what the article said. It said that it took over the duties for a segment of the company during a period of heavy use, not that it replaced all six servers at once.

      That's not what I said. I was replying to his comment that he thinks that 1 pentium class server could replace a 6 server NT cluster...

      --

      If God gave us curiosity
    19. Re:This reads like a linux fairy tale by Telek · · Score: 2

      I have, and the box doesn't blow up at all. Maybe in windows 98, but not 2k... You do accumulate some junk here and there, but nothing bad happens.

      --

      If God gave us curiosity
    20. Re:This reads like a linux fairy tale by DNS-and-BIND · · Score: 2

      MS is always there? what!! Obviously a man who has never called MS support.

      --
      Shutting down free speech with violence isn't fighting fascism. It IS fascism!
    21. Re:This reads like a linux fairy tale by DA_MAN_DA_MYTH · · Score: 2, Interesting
      And if your problem is exceptionally tricky, and very critical, you can pay someone to look at the source and fix it for you

      That is the awesome thing about Linux isn't that.

      <RANT ontopic="false"> Over here we do our web services while heavily relying on Microsoft's Java COM objects that we built. When we degraded NT to 2000, our machines started blowing up on us, we found out that the M$ Virtual Machine wasn't doing the garbage collection that is was doing before. After two weeks of (payed) tech support, that kept escalating they finally found out it was there fault in the M$ code. That was it end of support. I wonder if this bug, was actually masterminded by the evil one himself, to strike another blow into the forever Sun Java war that M$ is waging... oh well I'm done... </RANT>

      Needless to say I hope it's not a fairy tale. I would like to see more information out there on how to do an entire switch over from NT to Linux, or a book like the NT's Administrator's guide to Linux, I think it might find a way into our NT departments X-mas stocking.

      --
      "It takes many nails to build a crib, but one screw to fill it."
    22. Re:This reads like a linux fairy tale by tmark · · Score: 4, Interesting
      This isn't a tale of Linux winning over Microsoft. This is a tale of Linux helping an organization make choices.


      Actually, I would say it is more a case of Microsoft losing then Linux winning or doing much of anything. It seems clear the real deal breaker was the fact that Linux is free. There was nothing about special about Linux here that would have prevented someone from replacing 'Linux' with 'OS/2', except that Linux is free. It was Microsoft who kept screwing them over on outrageously escalating licensing fees. It was Microsoft that penalizes their customers for not having the faith to jump whenever Microsoft yelled. If MS had more generous/less expensive licensing fees then this (supposed) company likely would still have stayed with MS.


      And I would like to add my voice to the chorus that is somewhat suspicious of the article. Companies often are NOT shy about announcing changes they make to their infrastructure, especially as they relate to the bottom line.

    23. Re:This reads like a linux fairy tale by DNS-and-BIND · · Score: 2
      as for NT crashing under pressure, that's interesting because I have yet to have my 2k box crash,

      Wow, talk about a non-sequitur. Tell me how that statement does not compute.

      --
      Shutting down free speech with violence isn't fighting fascism. It IS fascism!
    24. Re:This reads like a linux fairy tale by Anonymous Coward · · Score: 2, Informative

      "We can't even consider linux because I'm the only person who understands it enough to admin a box."

      And that's exactly why. So if one of your linux systems breaks, and you're unavailable.. who does your company call?

      At least with NT, there's an out -- they can call MS support and eventually get an answer. And MS is ALWAYS there. Your company doesn't have to rely on Timmy's little brother or "that guy from the computer store" to solve your linux problems when there's no one else around.

      Confidence that you can find someone else who knows about the OS in a pinch is almost more important than understanding it yourself, especially when you have $$$ on the line.

      ---

      When was the last time you tried getting tech support from Microsoft? I've worked at a company that had about 500 employees and was M$ from top to bottom. The few times that one of the admins wasn't able to figure out a niggling problem, the would call M$ and pay the ridiculous per incident charges (even though the company was handing M$ somewhere on the order of high six figures a year in licensing fees). More often than not, Microsoft was unable to solve the problem and would invariably revert to "wipe the disk and reinstall the operating system."

      I left there about 2 years ago and management had just decided to switch most of the servers over to Redhat Linux and wean the company off NT. A few weeks ago, I spoke to one of my friends who remained behind. Apparently, the CTO/CIO's were happy enough with Redhat 7.1/StarOffice that most of the employees were going to be migrated over to Linux + KDE. They're keeping a small number of windows machines around for compatibility reasons when they have particular products that require windows to function.

      This isn't a fairytale. It's happening in the real world, especially during these days of belt tightening.

      Cheers,

      OK, so I'm a coward. Sue me.

    25. Re:This reads like a linux fairy tale by ortholattice · · Score: 2
      This seems very odd to me. You have a legal contract that Microsoft didn't live up too so instead of suing them for breach of contract you buy more software from them? It sounds very, very fictional to me.

      I would have pity on anyone even *thinking* about suing MS. They would keep you tied up in courts for years until your resources were exhausted. I'd guess there was probably a loophole for MS in the contract anyway. Buying more software was probably far more cost effective if it solved the problem and the company would be otherwise crippled without it. You just bite the bullet and move forward.

    26. Re:This reads like a linux fairy tale by DNS-and-BIND · · Score: 2

      Wow, everybody seemed to miss the point. I mean, that the guy says *NT* is incapable of crashing because his *Windows 2000* box hasn't crashed. That's like saying my Windows 3.1 box is incapable of crashing because my Linux box hasn't crashed.

      --
      Shutting down free speech with violence isn't fighting fascism. It IS fascism!
    27. Re:This reads like a linux fairy tale by spectecjr · · Score: 2

      Wow, everybody seemed to miss the point. I mean, that the guy says *NT* is incapable of crashing because his *Windows 2000* box hasn't crashed. That's like saying my Windows 3.1 box is incapable of crashing because my Linux box hasn't crashed.

      Clue for you:
      In 1996, NT 4.0 was released.
      In 1999, NT 5.0 (also known as Windows 2000) was released.
      In 2001, NT 5.1 (also known as Windows XP Pro/Windows .Net Server/ etc etc) will be released.

      So your analogy is false.

      Simon

      --
      Coming soon - pyrogyra
    28. Re:This reads like a linux fairy tale by einhverfr · · Score: 2

      Yes absolutely. I got the same impression. The author claimed that the company in question had their servers going down at least once every 10 days.

      Looking at Netcraft stats, it is not unusual for major web server to be rebooted every 7 days... Windows 2000 fares better, around 14-20 days per reboot.

      --

      LedgerSMB: Open source Accounting/ERP
    29. Re:This reads like a linux fairy tale by DNS-and-BIND · · Score: 2

      Again, the point is completely missed. The analogy is false? The point is still valid! Jesus, now I realize what it's like arguing with MS apologists...they don't argue the point you're making, they bury you in semantics.

      --
      Shutting down free speech with violence isn't fighting fascism. It IS fascism!
    30. Re:This reads like a linux fairy tale by spectecjr · · Score: 2

      1. I'm not an MS apologist.

      2. NT and Windows 2000 are the SAME GODDAMN THING, just one version removed. You don't call Linux something else when you rev the kernel.

      What *was* your point? Because it seemed to be hidden.

      --
      Coming soon - pyrogyra
    31. Re:This reads like a linux fairy tale by irix · · Score: 5, Interesting

      When I used to write some web apps that ran on IIS (about 1 year ago - thank god those days are over) we worked with a fairly big NT shop.

      Their policy was to reboot the NT web servers one per month on schedule, becuase if you went any longer IIS would go into a death spiral and take NT down with it.

      This place was staffed with lots of MCSEs, etc. and this was their answer to problems with NT/IIS. No joke.

      --

      Do you even know anything about perl? -- AC Replying to Tom Christiansen post.
    32. Re:This reads like a linux fairy tale by ethereal · · Score: 2, Insightful

      But if they're still licensing Windows for some things, they might not want the whole thing to get back to Microsoft through the press - that would make things tougher come license renegotiation time.

      I agree that the article can't be absolutely credited until the facts are verified, but I could think of a realm of reasons that, if I were a CIO or head of IT, would prevent me from announcing this story from the rooftops.

      --

      Your right to not believe: Americans United for Separation of Church and

    33. Re:This reads like a linux fairy tale by einhverfr · · Score: 2

      Before you flame me, read this whole article. This is a fairy tale of linux winning over microsoft. Not that it couldn't (or didn't) happen, it's just that the author presents it in such a format as to make it unbelievable. Did anyone else get that same impression?

      I sort of did. However, I think that the article is probably about Home Depot or some other such company. I am a Washingtonian myself, so I have a simple grasp of companies with presences in our state. Assuming that this article is real, let us look at it for hints as to what sort of business they are in:

      To help make this evolution more understandable, we will use an example based upon the experiences of a corporation with a presence in Washington State.

      As I have said before...

      Point of sale terminals were reliable, easy to manage and did not incur additional transaction costs.

      OK, so they are probably a retailer. I assume that this implies that the POS terminals were also running Linux? That would indicate that this refers to Home Depot, which has a presence in Washington State and recently went with Linux for their POS systems. (In this case, POS refers to point of sale.)

      --

      LedgerSMB: Open source Accounting/ERP
    34. Re:This reads like a linux fairy tale by spudnic · · Score: 2

      I have to agree with the book idea. "Windows NT Server 4.0 for NetWare Administrators" by O'Reilly was a great benefit to me after a lot of my clients started yanking perfectly good NetWare boxes to put in crappy NT. Well, it was good for me at least because they had to call me twice as much as before just to keep everything running.

      It is broken down by activities and problems that you may face. "You know how to do xyz in Novell, here's how to accomplish the same thing in NT."

      Great concept.

      --
      load "linux",8,1
    35. Re:This reads like a linux fairy tale by einhverfr · · Score: 2

      Here is what you need to do.

      Say you have a problematic DNS server. Bring in a smaller system, create a BIND server with the appropriate zones and swap out the old server. When people ask you what you did to improve the network, show them.

      That way, you get it in your IT dept. X-mas stocking as you put it.

      --

      LedgerSMB: Open source Accounting/ERP
    36. Re:This reads like a linux fairy tale by agallagh42 · · Score: 2

      "This statement alone shows you've never contacted MS for support for anything more complex than "I can't get my email.""

      This statement shows that you've never contacted MS support other than their basic consumer level support. Their premier enterprise support is actually staffed by extremely knowledgeable and intelligent techs, and they don't give up on you until your problem is solved, or they've proved to the customer's satisfaction that it's caused by a third party problem.

      --
      Carpe Cerevisi - Seize the Beer
    37. Re:This reads like a linux fairy tale by Malcontent · · Score: 2

      I've paid for MS support it's worthless. maybe if you pay them millions it's different but for me it was an exercise in denial. I kept telling them about the bug they kept telling me I was lying or hallucinating ro something because the bug did not exist. after two weeks of escalation I just told them to fuck off. About nine months later they finally admitted the bug and a month after that they issued a patch. Basically they took my money and jerked me around. I won't make that mistake again.

      --

      War is necrophilia.

    38. Re:This reads like a linux fairy tale by Andrewkov · · Score: 2

      I mean anti-microsoft FUD *outside* of Slashdot!!

    39. Re:This reads like a linux fairy tale by Telek · · Score: 2

      Yes it is.

      And because I set it up properly from the beginning, not only did the bugs not affect me (because I removed all non-used mappings, which is also what the high-security checklist says), but I also severely limited what the IIS system could do through access controls, so even if something did manage to get it, the most that it could do would be to shit over logs.

      --

      If God gave us curiosity
    40. Re:This reads like a linux fairy tale by Telek · · Score: 2

      many reasons actually.

      a) that is far from a comprehensive reliability test
      b) that is NOT a reliability test. That is a "hey, we scan machines and these are the ones with the longest uptimes. Uptimes is totally different than reliability.

      We reboot many of our servers occasionally, be it to change hardware, patch, physically move equiptment, etc. So LOW uptime does not mean LOW reliability.

      And why do I defend MS? Because most people bash it without having good reasons. If you have personal experience, then by all means, share it and that's great. But don't bash it just because of what you THINK.

      And no, Windows 2K/Xp is *NOT* unreliable. If you are so keen on wanting me to face the facts, please provide some so that I can do so.

      --

      If God gave us curiosity
    41. Re:This reads like a linux fairy tale by Telek · · Score: 2

      true. but not a problem.

      the .ida file mappings were removed upon installation and the security settings locked down. The have been no successful intrusions, however more than 15,000 attempts have been made.

      --

      If God gave us curiosity
    42. Re:This reads like a linux fairy tale by Telek · · Score: 2

      Yes, but there is a large difference between rebooting and crashing. Which one happened? The article implied that there was a crash or some malfunction that required a reboot at least once every 10 days.

      --

      If God gave us curiosity
    43. Re:This reads like a linux fairy tale by Telek · · Score: 2

      Patches are unneeded if you secure the system properly upon installation. You are correct, the CodeRed patch was not applied, however it was not needed to be because the .ida mappings were removed and the system locked down when we installed it.

      --

      If God gave us curiosity
    44. Re:This reads like a linux fairy tale by Telek · · Score: 2

      where and when did he say that??

      And besides, sure, if you take all NT machines in existence, the average uptime is probably 4 days, but that's because many people shut their machines off at the end of the day...

      --

      If God gave us curiosity
  3. Thousand linux cases here... by joestar · · Score: 5, Informative

    There are thousand cases of Linux uses in corporates (large and smaller ones as well) on MandrakeBizCases.com. Worth a look.

    1. Re:Thousand linux cases here... by einhverfr · · Score: 2

      That is an awesome site! Other distributors should do such things!

      --

      LedgerSMB: Open source Accounting/ERP
  4. Some facts please... by OSgod · · Score: 2, Insightful
    ...sounds like a case of poor administration, a well written article although not technologically objective.



    What's missing are any verifiable facts. Until any are presented this article goes in the round file -- i.e.: somebody's pipe dream of the way Linux should help.



    All of the major vendors list the company name with most case studies -- it is common practice. Who is the company? Is their third party verification of the reported shift?



    It could happen -- it might have happened -- it is useless to use this article to sell management on the benefits of open source -- this has few if any real details.



    Please, please present some factual and verifiable accounts that can be used in making OS decisions!

    1. Re:Some facts please... by Telek · · Score: 3, Insightful

      Absolutely. I must confess, I am a Microsoft user (and apparently the majority of /.ers are as well), but this does look like a dream. No names provided is a rather odd thing. I must admit however, I am starting to find linux more and more appealing.

      I also asked myself this interesting question:

      Hypothetically speaking, of course, if I had not paid for my software yet, out of all of the software that I use, how much of it would I still use if I had to pay for it?

      I'd be over to linux in a heartbeat if I had to pay for everything on my system. So I don't think that MS can claim that piracy isn't still helping them, at least in part.

      --

      If God gave us curiosity
  5. Good for the industry by FatRatBastard · · Score: 4, Insightful

    I don't care if you never implement a Linux/*BSD box, or if you think Linux is the biggest piece of crap to ever be installed on a computer. The simple fact that its an alternative to NT (and one that, as this article shows, can be done piecemeal) is good for the industry. It keeps MS honest. As an IT director you have one hell of a bargining chip at your disposal. You still may go with MS tech, but at least you can do it with some leverage on the licensing terms.

  6. Looks like ammunition for me... by Jack+William+Bell · · Score: 2

    I don't know if the story is true or not, anyone know of a Washington State corporation with 7000 users that recently made the switch? I am from the area and am not aware of anything of that maginitude.

    But, fairy tale nature aside, the article does show how big companies can get trapped in the licensing whirlpool. It used to be that no-on got fired for buying IBM. Now it is Microsoft that cannot do wrong. But even that is changing and companies that need to look hard at their bottom line should take note!

    So I find this to be good ammunition for me as my fledgeling company starts to sell GNU/Linux-based business solutions. Of course my target market isn't companies with 7000 employees; more like 70 to 700. But I need all the bullet points I can make even with them.

    So thanks for this posting!

    Jack

    --
    - -
    Are you an SF Fan? Are you a Tru-Fan?
    1. Re:Looks like ammunition for me... by sheldon · · Score: 2

      I was trying to think of what company that could be.

      Not a huge company like Boeing, as they talk of only 7,000 employees.

      The company is growing rapidly.

      The company runs evening and night shifts.

      The company has point of sale terminals.

      The company must not be highly profitable from the description.

      The company doesn't seem to have very bright IT people.

      Some signs point to Amazon.com, but I can't be sure. :)

    2. Re:Looks like ammunition for me... by Andrewkov · · Score: 3, Interesting

      Yes, I agree.. We have been using Linux for non-mission critical stuff for over a year, and are starting to rely on it more and more. Currently we use it for the Samba file server (repository of install CD's, not users personal stuff yet), print server (a few printers only), and Internet gateway/squid proxy/firewall, and our helpdesk software (PHP Helpdesk, shameless plug, I'm a developer on that project). So far we have had no problems whatsoever. But as a long time Linux advocate, I would not recomend to the bosses to install it on users desktops just yet.

    3. Re:Looks like ammunition for me... by sheldon · · Score: 2

      *Shudder*

      One might as well just link to goats.ex.

  7. If the company were named... by Anonymous Coward · · Score: 2, Insightful

    ...this would be a very interesting article.

    As it stands, it's just annoying. How do we know how much is true, and how much is embellished (or even pure fantasy?)

    I was about to pass it along to a colleague but decided not too. It's just TOO unverifiable.

    I happen to be a Mac user with very little personal or professional involvement in either WIndows NT or LINUX.

  8. What about RedHats side? by idot · · Score: 3, Interesting

    While this analysis details very niceley what MS charged for service, the writer completely left out what RedHat charges, in this case or even generally.

    Could someone with experience post some figures?

    How long will RedHat be involved in providing service for a company they have switched to Linux. If all goes so smooth, why not hire an experienced sysadmin inside, why outsorcing?

    1. Re:What about RedHats side? by teg · · Score: 2

      If all goes so smooth, why not hire an experienced sysadmin inside, why outsorcing?




      One doesn't exclude the other - in fact, our high end contracts include RHCE-certifications so we know we're dealing with someone who knows Linux.

  9. This reminds me.... by Auckerman · · Score: 3, Insightful

    One of the main reason I have heard time and time again for companies not switching to another lower TCO OS (MacOS, some open source Unix) is the cost of retraining. Here, MS, clearly made the cost of ownership HIGHER than the cost of retraining and a company noticed it. Now, after MS tries to move everyone to .NET and owning a WinTel computer requires annual fees, don't you think more companies will move away from Windows?

    --

    Burn Hollywood Burn
    1. Re:This reminds me.... by Junior+J.+Junior+III · · Score: 2

      Good point, but the cost of retraining isn't just the cost of the training. It's also the cost of the lost productivity incurred by having everyone go back to the bottom end of the learning curve and having to figure out how to be efficient again.

      Still, it's good to hear stories about M$ losing customers. Having viable alternatives is what the free market is all about.

      --
      You see? You see? Your stupid minds! Stupid! Stupid!
  10. I'm not a great NT admin, but... by astrashe · · Score: 4, Insightful

    It seems to me that the commercial structure of MS's software makes it harder to admin.

    I just wiped off my laptop, and as I write this I'm in the process of reinstalling windows and office on it. I installed W2K and Office 2000, and I'm in the process of patching everything. This is literally a 4 or 5 hour job. Now admittedly this is a slow machine (233Mhz, 228MB of ram), but that's still pretty crazy. And I have a DSL line -- this isn't

    What if I had to do 700 of these things?

    How does central application installation work under Windows? Is it even possible? How do they keep track of the licenses? Can you patch office once and have the changes propograte throughout the network?

    Imagine a Linux network where applications are all stored on central file servers. You don't have to worry about whether or not someone has their KWord license. You can just let everyone read the NFS shares.

    My point is that apart from the licensing fees, there's an overhead assocated with keeping track of who can run what. To protect their interests, MS has set things up in ways that make administration harder.

    Things like centralized office suite administration haven't been high profile in linux up until now -- the focus has been on making usable office apps, things that don't totally suck in comparision to MS Office.

    But I think there are some real opportunities to do things that MS will have more trouble pulling off, on account of the licensing.

    apt-get is a beautiful thing. What would an enterprise level apt-get look like? What would allow you to install software or updates on 10,000 machines? Would would allow you to roll back a bad update on all of those changes? What would allow you to keep track of different software configurations for different job descriptions or hardware configurations? What would it take for admins to control what users can do with apt-get, so they don't break things?

    What would it take for RedHat (or someone else) to feed updates into a large corporations office appication framework automatically?

    It seems to me that Linux has a lot of groundwork laid for this sort of thing, and that it could be made to happen more easily than a lot of people think.

    I think that everyone has a moment with apt-get. You've set up a new system, it doesn't have much on it, and someone sends you a zip file. So you say, "apt-get unzip", and 20 seconds later you can unzip the file.

    In a windows environment, that works with zip (although it's definitely harder and slower). But what about Visio? If someone sends you a Visio document, you can't just download Visio.

    We, on the other hand, can deploy a desktop that will download our diagram program on the fly when someone clicks on the file icon.

    What does that do to admin costs? (Or: what does that do to our jobs?)

    I believe that network aware package administration is going to be the thing that wins the enterprise for linux in the end.

    1. Re:I'm not a great NT admin, but... by ostiguy · · Score: 3, Informative

      1. Any shop with over 5 identical machines should have Ghost or Drive image. You install the OS, apps, etc. Make an image via a network boot disk. Put boot disks in machines, boot to them, blow image on. Change SID, rename machine, reboot. Add to domain. Done. All the big cloning software packages support multicast as well. MS also provides some tools

      2. As the tech lead here, I am responsible for licensing. Yeah, its not fun. But most enterprise software isn't fun either. Recently I spent some time trying to figure out what getting Solaris 7 would cost us if we acquired a machine that could run it - remember, Solaris 8 is free and downloadable - 7 isn't.

      3. Terminal services are viable for NT/2k. You can run apps centrally. It requires serious horsepower at the server side, but people are doing it. That is another way people do app installs and licensing - if you have 50 offices, and 50 comptrollers around the country, make the client binary accessible via terminal services. Centralize the server, and just install terminal services client for those 50 people. Upgrades are a non issue after that.

      4. Application installs - login scripts, as well as all kinds of software packages. MS SMS is a serious package you can do inventory, software pushes/distribution, etc with.

      Office and OS licensing could be MS's downfall. Basically, you need a quick to install xclient that would allow complete office functionality through it. Its gettting to the point where OS + office + client access licenses cost as much as the client pc. If you can offer a (not really, centralized computing aint new) new paradigm that allows the existing machines to sit as they are, without cutover costs, you have a winner. I don't think network computers will really take off because the price differential between them and real pc's keeps getting worse.

      ostiguy

    2. Re:I'm not a great NT admin, but... by sheldon · · Score: 3, Informative

      "What if I had to do 700 of these things? "

      You would automate it, either with Ghost or sysprep or RIS, etc.

      "Imagine a Linux network where applications are all stored on central file servers. "

      Yes you can do that, but you'll have to upgrade your network to 100baseT to the desktop, switched to gigabit in the closet with each closet having a file/print server that did nothing but provide the read-only executable content to the clients.

      I don't need to imagine because we used to do things this way. As the computers became faster, this way of doing things became less and less efficient. Actually it became less efficient about the time Pentium's first came out in '94.

      "What would an enterprise level apt-get look like? "

      That's the RedHat Network. Their service they charge $20/month per desktop for.

      "We, on the other hand, can deploy a desktop that will download our diagram program on the fly when someone clicks on the file icon. "

      I assume you are speaking of Windows 2000 here, as that is the way it can operate using Windows Installer Services.

    3. Re:I'm not a great NT admin, but... by astrashe · · Score: 2

      I use ghost to do backups, and to swap OSs around, and I love it.

      But aren't individual machines supposed to have their own license numbers? With their new activation technology, isn't MS going to start making it impossible to slide on this?

      I'm not saying that any of this stuff is impossible for MS to figure out. I'm really just saying that NT administration is hard, and that there is room for improvement here.

      I know you can write code that will do anything, including installing other programs. But I don't have to do anything so complicated with Debian to use apt-get -- I just type the command, and boom, it's over. You don't have to reboot, login, or any of that.

      I do admit that I was off target on a big part of my post -- if I knew more about NT administration, I'm sure I'd acknowlege it's ability to admin things centrally.

      I don't think the thin client thing is the answer, though. There's a real difference between using the old school NFS installs, where the storage is remote but the cpu is local, and the Citrix/Terminal Server strategy. TS is an inefficient way to get central management, it's stupid to have to throw away 97% of the power of the local CPU just for that.

    4. Re:I'm not a great NT admin, but... by edremy · · Score: 2
      Define decent-sized.

      The college I work at is a all-MS/Dell shop. Exchange for mail, IIS for web, etc. I've got the only two Unix boxes on campus: my test OSX laptop and an old PII running some Apache/CGI stuff I wrote at my last job. A few profs and students have Apples. I suppose you can count our Cisco routers as Unix if you really want.

      Other than that, we have a few hundred PCs (running NT and W2K) on professor's desks and in computer labs and probably another 600 or so more loosely connected student machines, most running Win9x.

      There are places much larger than this that are all MS, but ~1000 machines isn't chicken feed.

      Eric

      --
      "Seven Deadly Sins? I thought it was a to-do list!"
    5. Re:I'm not a great NT admin, but... by EvlG · · Score: 2

      You don't have to be ALL MS for that to work. Just your windows boxes all need to be on Win2k. Your UNIX setup can quite happily coexist with the windows crap. Many places do that with great success: run an unstable, aggravating, but business and marketing friendly Windows network, and a stable, productive, efficient, and engineer friendly UNIX network. Engineers can always get stuff done, and the silly biz/marketing drones can just have meetings when the network is down. It happens more often than you think, but it seems to be effective.

      Theres no reason to convert everything to Windows if it works great as UNIX. There is some argument for converting your Windows network to all Win2k/AD, but I am among the unconvinced. Sure Win2k works better, but in many places, including my place of employment, NT4 works really well. There really isn't a compelling reason to switch away from NT4.

    6. Re:I'm not a great NT admin, but... by Surak · · Score: 2

      How does central application installation work under Windows? Is it even possible? How do they keep track of the licenses? Can you patch office once and have the changes propograte throughout the network?

      There are a number of alternatives. There are third party solutions like Norton Ghost. Starting with Win2k, there is now the built-in MSI installer, which using Microsoft Scripting Host to do the installation work.

      My point is that apart from the licensing fees, there's an overhead assocated with keeping track of who can run what. To protect their interests, MS has set things up in ways that make administration harder.

      NO, it's not run. But there are lots of ways to automate it. At GM, they typically have everything loaded on an application server, and then control access through Tivoli, which takes care of a lot of stuff like giving access to the shares and actually downloading the registry entries, necessary files and installing the icon on the desktop, etc.

      apt-get is a beautiful thing. What would an enterprise level apt-get look like?

      Tivoli. :-P

    7. Re:I'm not a great NT admin, but... by schatt · · Score: 2, Informative

      As far as the Solaris 7 licensing costs go, almost any machine you purchase from Sun will give you the choice of either Solaris 7 or Solaris 8. License is included with the purchase of a new machine, although you should be aware that several of the newer machines (Netra X series or Sun Blades) will only run Solaris 8 or above.
      Honestly, as a Solaris admin and fan, I cannot name a reason that I would stay with Solaris 7 if it was at all possible to move to 8. I haven't seen any incompatabilities between 7 and 8 except with a few tools like top, which needed to be recompiled. I'd recommend picking up an inexpensive box with Solaris 7 on it, (make sure that they transfer the RTU with it) and install everything you plan to. Then, upgrade to Solaris 8, and see if it all works. I think that in almost every case, it will work without problem, and you'll have added benefits of Live Upgrade, more stability, and fewer security problems.

    8. Re:I'm not a great NT admin, but... by SuiteSisterMary · · Score: 2
      What if I had to do 700 of these things?
      Disk images for installs, and Microsoft SMS for software/patch distribution as well as asset tracking.
      --
      Vintage computer games and RPG books available. Email me if you're interested.
    9. Re:I'm not a great NT admin, but... by SuiteSisterMary · · Score: 5, Informative
      But aren't individual machines supposed to have their own license numbers? With their new activation technology, isn't MS going to start making it impossible to slide on this?
      No. Take any Microsoft product of recent; say, anything from office2000 up. Probably even earlier, but I can't say. Drop to a cmd prompt, and navigate to the setup program. Then do a 'setup /a' and watch, as in beautiful majesty, the software makes what is called an 'administrative install' which preconfigures the license key, company name, and all that stuff. Then it installs it to a designated location, such as a network share. Then, go to microsoft.com, find the Resource Kit page for your software, lets say Office 2000 again, and download the core tools. You'll likely find something called 'custom install wizard' which you run against this administrative install. This will then take you through from 1 to 40 wizard pages where you customize anything and everything about the install. When it's done, you get an MST, or Microsoft Setup Transform file. Then, using a command such as
      \\myfileserver\myinstalls\office2000\setup TRANSFORMS=mytransformfile.mst /qa-
      you'll get an install, preconfigured, no user input. Just progress bars. Then, using something like SMS, Zenworks, Tivoli, whatever, you automate the installation of these.
      --
      Vintage computer games and RPG books available. Email me if you're interested.
    10. Re:I'm not a great NT admin, but... by MikeRepass · · Score: 4, Informative

      This draws from my experience administering WinNT 4 and 2k so I might miss lots of things (please flame away), but there are a variety of options for remote installation and management of machines in a Win2k environment.

      First, there's the RIS system, which allows you to set up a server with a custom CD image (the normal Win 2k Pro image works fine but you can also slipstream service packs and updates as needed). Then, you create boot floppies. So long as you make a machine acount with the proper MAC (captured in the GUID) address of the machine you want to build, you simply boot from the floppy, it finds the RIS server, and builds itself. You can set up scripts to install/customize applications once the machine build is complete.

      After that, the Active Directory can be used to advertise policies, which can inclue software updates, service packs, and a variety of things. I don't have much experience there, so maybe somebody else can offer info.

      Finally, the big end-all of Microsoft distributed network management is SMS, this behemoth (which is as difficult to administer as Exchange) not only provides a huge SQL DB of all inventory information, but you can use it to distribute and control practically any possible software update necessary, such as remotely instructing a machine to upgrade itself from Win98 to Windows2000 at 4:00 am (or after the user logs off if someone is logged on at that time).

      In short, and its difficult to say, and I'm in no way a fan of Microsoft (running Debian for two years now), but Win2k does actually provide a robust and featureful means of remotely managing computers. And quite naturally, there are components for license management. The problem is, it's all so complex. In my group, we looked long and hard at SMS, and even licensed a copy of BackOffice, but we soon realized it was just beyond our scope to implement. It's hard to make the senior guys understand that in order to keep the machines up to date, you need to hire as many additional people as you do for email (Exchange). They say "but what did we hire you for?" The tools Microsoft provides are very powerful, more powerful than I think a lot of people realize, but they're just so complex that I don't think they offer much to the worked-his-way-up-from-tech-support-admin. It takes months of planning and education to successfully implement and maximize any of these options, and I don't think many organizations can spare their top admins for that long.

      This is where I think GNU/Linux (specifically Debian) has a great chance, one I'm aggressively trying to push in my organization. All one has to do is set up a server with the debian mirror scripts, run an in house mirror that updates nightly (be sure to make a reasonable contribution if you're gonna be downloading a lot). Then, using simple bootfloppies with some scripts, you can boot and build machines with minimal configuration, which then download and install everything from your local mirror. All you have to do is set up the appropriate servers, once again easy with debian, have each machine mount /home off of a share somewhere, and you're good to go, a robust and nightly updated (simple cron jobs) system.

      To me, apt-get is a next generation tool that significantly alters the paradigm of computer usage. Once you make the switch to apt, you never go back. It completely alters how one looks at building, managing, and upgrading PC's, and I think it, along with samba, are the two best selling points to Linux in corporate IT world.

      Wow, sorry to have gone off a bit here, but it's Friday and I'm bored. As always, these are just my opinions, and your mileage may very. Feel free to flame away, I'm interested to hear what people have to say.

      Mike

    11. Re:I'm not a great NT admin, but... by j7953 · · Score: 2
      How does central application installation work under Windows? Is it even possible? How do they keep track of the licenses? Can you patch office once and have the changes propograte throughout the network?

      Yes, it's definitely possible. There's a Microsoft product called SMS (Systems Mangement Server?), and there are some great third-party tools like Ghost. Of course, non of these are Free (or free).

      I think that everyone has a moment with apt-get. You've set up a new system, it doesn't have much on it, and someone sends you a zip file. So you say, "apt-get unzip", and 20 seconds later you can unzip the file.
      In a windows environment, that works with zip (although it's definitely harder and slower). But what about Visio? If someone sends you a Visio document, you can't just download Visio.

      You're comparing apples with oranges. When someone sends you a Visio document to your Linux computer, you also can't just download Visio. And, as you said, you can download a free unzip tool for Windows.

      We, on the other hand, can deploy a desktop that will download our diagram program on the fly when someone clicks on the file icon.

      I'm not sure whether I'd want software to install over the network automatically, as it can lead to totally inconsistent systems, or even the activation of mail-attachment style viruses (if the software is downloaded from the internet).

      Anyway, this is also possible with newer versions MS Software that uses the Windows Installer service which will allow application to be "advertised", AFAIK including setting file type associations before the application is installed. When you have the setup files on a network server (I think Microsoft's license explicitly permits that), it can work just the same way. However I don't know if clients that have an application advertised, but not installed, need a license.

      What does that do to admin costs? (Or: what does that do to our jobs?)

      Nothing, because Linux doesn't magically give you a self-administering network. It will cut down license costs, might reduce hardware costs, and may increase reliability and security.

      But even with the automatic software deployment you described, you'll still need administrators to set that up before the clients can make use of it. The admins will just have to do less dumb work like walking to each user with the installer CD.

      --
      Sig (appended to the end of comments I post, 54 chars)
    12. Re:I'm not a great NT admin, but... by mindstrm · · Score: 2

      1) regarding driveimage or ghost.. that's fine for rolling out machines (Though still a bit clunky)... but what about installing software later? That's the hard part. It's a breeze with unix.
      2) Solaris 8 is free and downloadable, but not for commercial use, so that point isn't really valid.
      3) Terminal services are available.. but you need machines with serious horsepower, and given the architecture, it's only so scalable. (You can buy MUCh larger sun machines, for example, for doing similar things). Terminal services licensing is also a nightmare.
      4) Application installs can be done remotely, but it's still a pain in the ass, and a far cry from simply installing once in unix and allowing everyone to use the software.

      Regarding integration....
      A bunch of X workstations (thin-client), a big unix server, and then utilize something like citrix & some win2k servers for those windows apps you just can't get away from. Makes licensing centralized, and allows you more control.

    13. Re:I'm not a great NT admin, but... by sheldon · · Score: 2

      You seem to be confusing redundancy with performance. I didn't suggest the small read-only servers for redundancy sake, but rather to distribute the load off onto the client network segments.

      10bT is inadequante because it's completely unsuitable for a single user much less 30. The problem is throughput down to the client.

      The word for the day is PERFORMANCE. The problem with loading apps onto a file server is that PERFORMANCE suffers tremendously.

      This is a paradigm that became obsolete in the mid 1990's. It surprises me the number of people who still hold onto it without understanding the tradeoff it presents.

      I'm even more amazed at the number of times I've had to go in and fix a performance problem by simply installing the software locally to a harddrive.

      Just last month I had to do this. Somebody installed an application that uses 300Megs of disk space onto a file server and setup the client machines to run it from there. Off a 10bT switched LAN this resulted in completely unacceptable performance.

      Just because you don't understand an issue is no reason to call it utter nonsense. Instead you should ask questions, maybe you could learn and not repeat the mistakes of those who come before you.

    14. Re:I'm not a great NT admin, but... by Malcontent · · Score: 2

      All fine and dandy but look at the complexity and cost of what you are proposing. Just the fact that you need to per per desktop for SMS, Tivoli or Zenworks easily doubles the cost of NT licenses. This strikes me as good money being thrown after bad. Why not install systems that are easily and remotely managed in the first place?

      --

      War is necrophilia.

    15. Re:I'm not a great NT admin, but... by ostiguy · · Score: 2

      You totally missed my point. Changing all client OS licenses is labor intensive and costly. If you had a good office suite that has near perfect ms office file compatibility, and you can allow users to access it via an easy install xwindows client, that is a viable method of saving a chunk of change.

      ostiguy

  11. 7000 email accounts on a single pentium box by Anonymous Coward · · Score: 4, Informative

    The server may have been a little taxed, handling 7,000 e-mail accounts on a single pentium box may stress it a little, but other than e-mail taking a little longer to send the end users won't notice

    I don't thing the box would've been taxed that badly... I once worked for a company that had 3500 email accounts on a single cpu, Pentium Pro 150Mhz machine with only 64MB ram and running FreeBSD and it did just fine. We typically had 1800-2000 concurrent users getting their mail via POP3 from that box at any given time during the business day. I can imagine a modern P-III or Xeon box pushing close to a GHz speed and hundreds of MB's of today's cheap memory with fast Ultra160SCSI disks running Linux or FreeBSD could handle thousands of simultaneous IMAP/POP users with ease.

  12. This is a good thing... by sheldon · · Score: 2, Interesting

    While I feel Microsoft's software is substantially better than any solution one could deploy with Linux, I do feel their licensing structures have gotten entirely out of hand in recent years.

    Competition on this level will cause Microsoft to revisit their pricing and become more competitive. Essentionally causing the same thing to happen to MS as MS caused to Sun, Novell, Oracle, etc. when they came in and undercut those companies by half or more.

    1. Re:This is a good thing... by Anthony+Boyd · · Score: 2, Insightful
      I feel Microsoft's software is substantially better than any solution one could deploy with Linux

      Please tell me that you mean that in the context of the article -- that MS would have been better in this case, if only the licensing were better. I could belive that. But if you mean to imply that MS is substantially better across the board, that's just absurd. I am doing things with PHP, Apache, MySQL, and Linux that NT and 2000 just can't do. Not "MS is a little weaker" but MS doesn't even offer it. For example, PHP shared sessions on a server farm -- MS says "wait until ASP.net!" And working with mod_rewrite for on-the-fly, behind-the-scenes rewriting of URLs (NOT the same as a redirect). And for that matter, the server farm itself -- with Linux and LVS, I put together an easy 3 box farm for $15,000, and it's faster than the $50,000 machine it replaced. That's superior technology.

    2. Re:This is a good thing... by sheldon · · Score: 2

      What do you mean can't do? You just got finished explaining how you can do it with ASP.Net.

      Maybe if PHP, Apache and MySQL provided today what ASP.Net provides, I'd say WOW. But we both know that it doesn't. Or at least I know this, because I've been working with ASP.Net.

      Being able to write a URL, and load balance a web server isn't anything particularly unique to Linux.

      Ho hum. It's amazing how excited people get about Linux just because they have limited exposure to technology.

    3. Re:This is a good thing... by sheldon · · Score: 2

      Yes you gave some examples, but they weren't particularly good examples. That was my point.

      I'm sorry if you feel insulted, but maybe you shouldn't go around pretending to be an expert if you don't know what you are talking about.

    4. Re:This is a good thing... by sheldon · · Score: 2

      A Windows shill?

      I find it interesting you reject my supposed attacks and yet can find nothing better to do yourself.

      Now as for your feable attempts at name dropping... I have a decade of experience working at AT&T, USBank, General Motors and other companies implementing the very systems you imply I have no experience with.

      Lose the arrogant attitude, and drop the name calling. It doesn't make you look good.

  13. its called RIS by ArchieBunker · · Score: 2, Interesting

    look it up, its called RIS and works under win2k. you set up one server and install all the software and needed changes. now you start a win2k install on any box and point it to the server. its installed exactly to your liking. most companies just use a hard drive blaster anyway. check out this doc for more info

    http://www.microsoft.com/ISN/whitepapers/p56782. as p

    --
    Only the State obtains its revenue by coercion. - Murray Rothbard
  14. That was my life, 1999 by BillyGoatThree · · Score: 2, Insightful

    This reads *exactly* like what my life was like, late '97 to late '99. Uglier and uglier NT network (we had roughly 35 NT domains with only 2000 users), more and more fragile services (mostly mail and printing because our file serving was from NetWare), higher and higher costs (and more and more time) to get anything done.

    I kept suggesting Linux (yes, back then). I even setup a non-crashing backup print server--but I was the only one who used it regularly (of course, everybody used it about twice a week....). Unfortunately three factors worked against me:

    1) Linux wasn't quite as big then as it is now.

    2) The network admin was nearly techno-illiterate. She could do the stuff she had been trained to in a couple of NT classes but nothing else. Linux scared her. And she wasn't the kind of person to educate herself to conquer fear--her method was to insult and ignore the source.

    3) We were about 1 hour from Redmond. It's hard to shield yourself from The Presence when you are that close.

    --
    324006
  15. Re:cost not an issue? by OSgod · · Score: 2, Insightful
    Good point -- usually price of software is secondary.

    First question: will it run my software? Answer: in health care buy windows.

    Second question: is it cost justified? Answer: will it run my software?

    Answer: buy windows. Linux is not an option for most of the systems we are considering. Articles like this one don't help it either -- real, verifiable, usable data would.

  16. I don't buy it by erroneus · · Score: 4, Insightful

    Wow, I can read that in so many ways...

    First, I don't buy into the credibility of the story. I want to know hard information about this particular case study. While the generalities of the story rings basically true to my ears (probably because I want it to be true) the absense of referencable specifics make the story factually questionable.

    Second, maybe it's just my lack of experience on the matter, but there were some licensing costs there that I never even heard of before. Maybe it's simply because I never bothered to notice. But "I don't buy it" also means that I don't pay for MS's licensing costs so I wouldn't know. What I do know is that Microsoft has been riding on the momentum of accepted piracy for so long and without a doubt, it was intentional. It's like a drug dealer -- get'm hooked and then charge them for it dearly later. Corporate America and hundreds of thousands of IT professionals are frightened to death about the "withdrawls" from Microsoft and like an addicted smoker, they would rather pay the costs of continued use rather than kick a bad habit and do what's best for the "body."

    I'm all for MS Windows as a client, to be honest. It works good [enough] for the end user and it's damned easy. And since MS Office enjoys enough corporate ubiquity, it's still potentially damaging to use anything but MS Office where different companies do business together. HOWEVER that has no bearing on the server side which is exactly why it has historically been an easier market to enter. The geniuses behind the SaMBa project are probably the biggest heros in the story of Linux as they enabled something that simply made it all work.

    So I'd like to see some follow-up like knowing more specifics such as what company this is, when it happened and such. Who from RedHat can confirm this story?

    I want to believe it so badly that I almost do. More importantly, I want something I can use later without looking like a moron unable to answer the practical questions.

    1. Re:I don't buy it by DNS-and-BIND · · Score: 2

      So, Anandtech is a bunch of liars? I've seen enough of their unbiased reporting to believe what they put up on their site, as least as much as a commercial place like cnn.com.

      --
      Shutting down free speech with violence isn't fighting fascism. It IS fascism!
    2. Re: I don't buy it by nels_tomlinson · · Score: 3, Insightful
      You say:
      I'm all for MS Windows as a client, to be honest. It works good [enough] for the end user and it's damned easy.
      T'aint so.

      If what you mean is "Windows is easy for a non-technical user to use (with a skilled sysadmin handling the problems of keeping things running).", I think you're wrong. Windows is HARD, and unintuitive. So is KDE. The only difference is that most folks who've been forced to work with computers for a while have learned what buttons to push on the Windows aplications they use regularly, to do the things they do regularly. When a non-technical user gets that same "what button" knowlege on a Unix system, Unix is easy.

      The secretaries in the Statistics department here have windows PCs on their desks, and use them largely to run xservers so they can connect to the Unix compute server. After training, they find it easier to get their work done using vi and plain-TeX than using Windows applications. They do use IE for web surfing, since it works much better than Netscape 4.7X. They use other windows applications too, where they find it easier than Unix (it's AIX, when I was there), but much of their time is spent using vi.

      If you mean something like: "Windows makes lower demands on non-technical sysadmins", you might be right, though I'm not sure. I have had a hard time getting up to speed on managing my own machine at home, but it works far better now than when I ran windows. The learning time has been well spent, in my case.

      I am firmly convinced that, given a competent sysadmin to set things up right and keep them humming, and users with the same level of experience on the system, a *nix system will be at least as easy to use to accomplish useful work as a Windows system. It may well be harder to do the things that you did on a MS system, such as automatically running viruses, but I'm talking about getting work done.

      So I'd like to see some follow-up like knowing more specifics such as what company this is, when it happened and such. Who from RedHat can confirm this story?

      I also would like to see some specifics, but the City of Largo Adopts KDE 2.1.1 story shows that it is indeed possible to put Linux on the desktop, and the back end, of a fair-sized organization. They weren't switching from NT, but If you wanted to badly enough, I think this shows that you could. I would especially like to find out what Linux support and training are costing them.

      Any company is all sweetness and light with a new customer, until you buy. At that point, you're no longer a new customer, you're one of the people who get screwed to subsidise the sweetheart deals for the prospective new customers. MS and Pitney Bowes (and Friden-Alcatel, and Postalia, and ...) can play this game in a particularly mean way, since they get you locked in with a large investment which becomes worthless if you stop leasing (or purchasing upgrades for) their product. The great thing about Linux is that RedHat, SUSE, etc can't get that kind of lockin. If this story isn't true, I bet there's one just like it that is.

  17. I'm not a very good NT admin, but... by Anonymous Coward · · Score: 3, Insightful

    It seems to me that the commercial structure of MS's software makes it harder to admin.

    I just wiped off my laptop, and as I write this I'm in the process of reinstalling windows and office on it. I installed W2K and Office 2000, and I'm in the process of patching everything. This is literally a 4 or 5 hour job. Now admittedly this is a slow machine (233Mhz, 228MB of ram), but that's still pretty crazy. And I have a DSL line -- this isn't

    What if I had to do 700 of these things?

    How does central application installation work under Windows? Is it even possible? How do they keep track of the licenses? Can you patch office once and have the changes propograte throughout the network?

    Imagine a Linux network where applications are all stored on central file servers. You don't have to worry about whether or not someone has their KWord license. You can just let everyone read the NFS shares.

    My point is that apart from the licensing fees, there's an overhead assocated with keeping track of who can run what. To protect their interests, MS has set things up in ways that make administration harder.

    Things like centralized office suite administration haven't been high profile in linux up until now -- the focus has been on making usable office apps, things that don't totally suck in comparision to M$ Office.

    But I think there are some real opportunities to do things that MS will have more trouble pulling off, on account of the licensing.

    apt-get is a beautiful thing. What would an enterprise level apt-get look like? What would allow you to install software or updates on 100,000 machines? Would would allow you to roll back a bad update on all of those changes? What would allow you to keep track of different software configurations for different job descriptions or hardware configurations? What would it take for admins to control what users can do with apt-get, so they don't break things?

    What would it take for R3dH@t (or someone else) to feed updates into a large corporations office appication framework automatically?

    It seems to me that Linux had a lot of groundwork laid for this sort of thing, and that it could be made to happen more easily than a lot of people think.

    I think that everyone had a moment with apt-get. You've set up a new system, it doesn't have much on it, and someone sends you a zip file. So you say, "apt-get unzip", and 20 seconds later you can unzip the file.

    In a windows environment, that works with zip (although it's definitely harder and slower). But what about Visio? If someone sends you a Visio document, you can't just download Visio.

    We, on the other hand, can deploy a desktop that will download our diagram program on the fly when someone clicks on the file icon.

    What does that do to admin costs? (Or: what does that do to our jobs?)

    I believe that network aware package administration is going to be the thing that wins the enterprise for linux in the end.

    1. Re:I'm not a very good NT admin, but... by einhverfr · · Score: 2

      I just wiped off my laptop, and as I write this I'm in the process of reinstalling windows and office on it. I installed W2K and Office 2000, and I'm in the process of patching everything. This is literally a 4 or 5 hour job. Now admittedly this is a slow machine (233Mhz, 228MB of ram), but that's still pretty crazy. And I have a DSL line -- this isn't

      What if I had to do 700 of these things?


      You would push the patches out using a login script.

      I do agree that administration is more difficult in the NT world though. The basic problem is that NT is not very transparent so when something goes wrong, your troubleshooting is pretty ... blunt. Not as good as getting an error, as you might see with Apache, of:
      error loading tomcat.so in line 274 of httpd.conf
      Is it really a valid dso?

      My average downtime for crashes on NT is about three hours per incident, though I am not that experiences in troubleshooting the monster. With Windows 2000, it is less (1 to 1 1/2 hr) because it runs better on modern hardware, but with Linux, it is about 15 minutes :)

      Linux can definitely show an increased TCO if it crashes less often and is more easily fixed :)

      --

      LedgerSMB: Open source Accounting/ERP
  18. Importance of corporate adoption. by bsdfish · · Score: 2, Insightful

    I am a little interested as to who everyone is so concerned about companies adopting linux? I think I've heard all the arguments: it's good for the Linux community, it's good for the companies(and the economy), it whacks Bill in the balls . . . whatever. But in my opinion, the beauty of Linux lies in the fact that it is used largely by users who want to use it, not those who have to. And it makes no sense to me why you or I should care whether corp X uses Linux, BSD, Windows, or an old Lisp machine unless it personally affects us(through our jobs or investments).

    I am not trying to sound elitist -- I am not saying that "those not enlightened enough to use Linux should not." What I am saying, is that mindshare, both in the terms of users and corporations is rather irrelevant. Besides, if you believe that Linux is perfect for everything(and I don't -- my Windows machine is a great equivalent of my Dreamcast), then those corporations who use Linux will have lower costs and a competitive edge, resulting in economic success and in the displacement of Windows using companies. If this is what's happening now with the adoption of Linux, it makes no sense for us to care about it as anything more than a vindication of the OS, and I think there are very few people at Slashdot who need convincing.

    What saddens me is the decline of the hacker ethic and the change of emphasis from "Lets make it better so people use it" to "lets yell louder about how good it is so people use it." And what saddens me even more is that I am wasting time writing this and not coding . . . I guess I am being a little hypocritical. But still, I am convinced there is no reason cheer after a company's adoption of Linux and boo after hearing "Windows." The reason people cheer at football games is that they can't come down to the field and help out. Well, in the case of linux, we can.

  19. That wasn't the article I read. by jguthrie · · Score: 2, Insightful
    I'm sorry, but I didn't see the part of the article where it said that "nothing MS works and everything crashes daily." The article did talk about unexpected downtime, but the main point was about the fact that the costs for the Microsoft-based solution were a lot higher than expected and the benefits were a lot lower than they were supposed to be. This seems to match my experience fairly well.

    In fact, the most important thing about the article is the observation that Linux can be adopted piecemeal while Microsoft tends to want you to change all your software, and often much of your hardware, at once. In an economic downturn, the last thing you want to do is spend a bunch of money for the chance to take a leap of faith and shift your paradigm. Instead, more evolutionary tactics are called for, which just happens to be what Linux or *BSD is good for.

    The use of Linux doesn't promise a radical improvement in the way you do business, but it also doesn't have a lot of the risk associated with a paradigm shift. Companies hedging their bets would do well to at least consider not buying Microsoft.

  20. Microsoft Licensing Fees will kill them... by John+Murdoch · · Score: 5, Insightful

    Hi!

    Like others, I'm a bit disturbed by the anonymous "case study" that was presented in this article. I'd feel a lot more comfortable knowing who the company is, and some third-party verification that such a change actually took place.

    But there's no denying the central argument: Microsoft's licensing fees have dramatically jumped in price, and the terms of their licensing agreements have gotten substantially worse. Yesterday, for instance, I received an email from Microsoft regarding SQL Server licensing. In short, I have till October 1 to upgrade all of my SQL Server 7 licenses to SQL Server 2000--or I lose the right to to "upgrade" price for SQL Server 2000. If I choose to upgrade after October 1 I will have to pay the full retail price.

    I'm a big believer in the concept of "don't fix what isn't broken." While the move from SQL Server 7.0 to SQL Server 2000 isn't a big deal (at least for our SS7 applications) I see little reason to spend bucks upgrading server databases that don't need to be changed. But if I need to migrate those down the road, I'll have to pay substantially higher fees--the pay-me-now-or-pay-me-later demand from Microsoft just infuriates me.

    But the licensing problem gets worse. Microsoft has dramatically raised their prices and dramatically restricted their terms. Case in point: we're starting to develop a project for a small startup non-profit organization. This is a group that does physical therapy on horseback for handicapped kids--they used to be part of Easter Seals, but Easter Seals has dropped them. (Long, sad story.) They're on their own, and they need to get organized. We want to help them (we're working pro bono publico) and we're recommending a "virtual office" concept. Don't build/buy/rent an office building: instead, let volunteers and paid staff function from home. Manage the office functions in a web application, handle the phones with call forwarding and related telephony stuff, and so forth--it's the 21st century, and there's lots of cool things we can do to hold costs down so program funds can be focused on kids and horses.

    Sounds great, right? Except--we run right smack into Microsoft licensing. We're a Microsoft shop--and part of the benefit of doing pro bono projects like this is the hands-on experience we get with new development tools. This would be the perfect project for Microsoft's dot-Net technologies. That is, until we go live--and have to pay $2500 per processor for the server license for the OS, and another $2500 per processor for the SQL Server 2000 license. I'm entirely willing to develop the site for Equi-Librium pro bono--I am also willing to pay Microsoft a reasonable fee for the software we'll use. But five thousand U.S. currency one-dollar simolians is most definitely not a reasonable fee.

    So this lets-all-get-experience project may well get done with PHP, PostgreSQL, and FreeBSD. And when we're done we'll have experience with a bunch of non-Microsoft tools, and we may have a different answer for clients who want scaleable applications but can't (or don't want to) pay Microsoft's fees.

    Despite the propaganda, Microsoft didn't win the PC wars by skullduggery or deceit. They won by targetting the "influential end user" (their words) and providing lots of information. Software consultants are precisely the kind of people that Microsoft has depended upon, and we've been a very loyal Microsoft shop. We've benefitted enormously from the Microsoft Developer Network program, and we've steered a lot of clients to Microsoft-based solutions (and thus Microsoft operating systems) over the years. But Microsoft's pricing, and licensing, and upgrade policies have us--among the most loyal of Microsoft loyalists--actively questioning our relationship to them.

    John Murdoch
    Wind Gap Technology Group

    1. Re:Microsoft Licensing Fees will kill them... by ethereal · · Score: 2, Interesting

      Y'know, I think that's the most surprising comment I've read here in a while, because I remember arguing with you about the costs and benefits of Microsoft technology a year or so ago, John. I respected your opinions at the time because you were really able to back them up, and I have to say that I still do. And if now you're thinking about other alternatives (including FreeBSD on the web server, I see :), then maybe Microsoft really does have a problem.

      --

      Your right to not believe: Americans United for Separation of Church and

    2. Re:Microsoft Licensing Fees will kill them... by hndrcks · · Score: 2, Informative

      I don't see how offering existing users an incentive to upgrade now rather than later is some sort of evil campaign to raise licensing fees. Lots of companies offer incentives to upgrade; if there isn't a time limitation what's the incentive?

      In fact, the MSRP for SQL 2000 with 5 client licenses is $1499.00; no change from SQL 7.

      If your charity is 501c3 certified, then they qualify for MS charity pricing. Your $10,000 solution is more like $2000 - with seat licenses - and many companies get the stuff for free if they apply to MS.

      --
      Everyone will start to cheer when you put on your sailin' shoes.
    3. Re:Microsoft Licensing Fees will kill them... by John+Murdoch · · Score: 3, Insightful

      Hi!

      Forced upgrading: it isn't evil--but it is most certainly designed to generate licensing fees. Look at Microsoft's own words: "join the Software Assurance program or face substantially higher upgrade prices in the future."

      SQL Server 2000 pricing: the 5-client license price is immaterial: this is a web app, so I have to buy the per-processor license. Charity pricing: we'll look into it, but we're going to host the solution--not Equi-Librium.

      We're still a Microsoft shop--but Microsoft is forcing us to look at other options because of their recent pricing moves.

    4. Re:Microsoft Licensing Fees will kill them... by Lumpy · · Score: 3, Interesting

      but the problem is that noone "NEEDS" to upgrade to SQL 2000. Windows 2000 server has code written in it to not allow SQL 6.5 to run. It's not that it wont run it's built in obsolesence.

      99.9% of all SQL uses do not need an upgrade past 6.5 there is absolutely no need to unless when you need those super advanced added features. It's as stable as 7.0 and 2000, scales the same (horribly) Just like there is absolutely no reason to upgrade from NT 4.0 you dont gain any extra features that are required for security or useage. (in fact 2000 is just as bad as 4.0 in security. you cannot lock down a machine in a domain environment.)

      Microsoft is shoving every one of their products down everyone's throats. They threaten you by taking away the "discounts" and try to scare you.

      Me? my servers are going to stay at NT4.0 until they go to linux. they will NEVER go to 2000 or XP because both of these OS upgrades offer nothing but fluff... and being a offshoot part of corperate I can do this.... Sometimes it's good to be the bastard stepchild of the company.

      --
      Do not look at laser with remaining good eye.
    5. Re:Microsoft Licensing Fees will kill them... by prizog · · Score: 2

      "Lots of companies offer incentives to upgrade; if there isn't a time limitation what's the incentive?"

      Oh, you know, a better product. What, upgrades aren't actually better? Then why would you buy them at any price?

    6. Re:Microsoft Licensing Fees will kill them... by SurfsUp · · Score: 2
      So this lets-all-get-experience project may well get done with PHP, PostgreSQL, and FreeBSD. And when we're done we'll have experience with a bunch of non-Microsoft tools, and we may have a different answer for clients who want scaleable applications but can't (or don't want to) pay Microsoft's fees.

      Don't forget to check out Zope (Python).

      --
      Life's a bitch but somebody's gotta do it.
  21. Bigger companies = More $ = more NT by gelfling · · Score: 4, Insightful

    Isn't that the final irony that the biggest wealthiest and some would say most sophisticated companies will be the biggest consumers of NT-2K-XP while everyone else just gets by with fast good reliable stable safe open source. Fortune 500 firms will be able to afford all the convolutions of Windows code and will smugly assume that they're getting the best bang for the buck. They're not that sensitive to support costs so they'll be fat dumb and happy. Smaller firms, nonprofits and the like will use anything but Windows code.

    But the biggest irony of all will be that MS will finally be an enterprise provider not because their stuff is any good but because large companies can afford it.

  22. Re:You must have a HUGE family! by Telek · · Score: 2

    If you stopped to read the rest of my comment, I also said that our machine here at the office has an uptime of 80+ days right now (last downtime was for a hardware upgrade). In fact, I just checked with the admin and he has never had a crash of that server. All downtime was hardware related.

    That's also an interesting point for NT4. Apparently all BSOD's are NT's fault. So if a 3rd party driver shit all over itself, NT's apparently at fault. NT must BSOD in these instances because you don't know what else the driver shit on, and killing drivers is not a great idea. NT got a very bad rep for that when it's wasn't totally their fault.

    And it was 3 machines + 3 backups. Thus 7000 users (AFAIK) over 3 machines is 2333/machine, because the backups are used if something goes wrong.

    --

    If God gave us curiosity
  23. Re:Why are you people so skeptical? by ethereal · · Score: 2
    If they are afraid they have personal issues. Never trust a vendor -- but also know that the instances of vendors breaking legs is very rare and more likely to occurr with an Open Source advocate than a public company that needs to show a profit to the street.

    Um, WTF are you smoking? I can't recall ever hearing of any Open Source company using any sort of pressure on customers - the whole point of Open Source is that the customer can go somewhere else if they're not satisfied, so you have to try harder.

    Microsoft, on the other hand, is well known for pressuring OEMs and customers on licensing issues. Being a public company doesn't seem to have stopped them from employing those tactics at all, nor has the bad publicity that they've gained from it. You've got a much better chance of falling afoul of Microsoft than you do of having Linus or some other geek stopping by to "persuade" you.

    I agree that it would help if the company would identify themselves, but it seems likely to me that the author is one of their IT guys and isn't allowed to bring the company's name into the discussion without permission. You can't give the article 100% credence, but considering that the licensing issues described have been verified by other posters here, it appears to be at least partially truthful.

    --

    Your right to not believe: Americans United for Separation of Church and

  24. Great comment. by Futurepower(tm) · · Score: 2


    Great comment. It seems to me that GNU/Linux has many advantages not normally discussed. Your comment begins to show more of the potential advantages.

    Also, Windows has many disdvantages most people don't understand. For example, with Microsoft Windows there is a potential of unrepairable operating system corruption. Microsoft Windows has a file called the registry (SYSTEM.DAT) that often becomes damaged and unrepairable. Below is a message copied without change from a Microsoft error display. As you read it, please keep in mind that registry damage is extremely common.

    Registry Repair Results

    Windows found an error in your system files and was unable to fix the problem. Try deleting some files to free up disk space on your Windows drive. If that doesn't work then you will need to install Windows to a new directory.

    The computer with the bad registry has gigabytes of free disk space. "Installing Windows to a new directory" also means re-installing ALL the applications, and driver updates, and so on. "Installing Windows to a new directory" is equivalent to re-formatting your hard disk and starting over. This is not file system corruption, which is easily fixed. This is unrepairable operating system corruption.

    Please also realize that this is only one of MANY such issues.

    One reason to use GNU/Linux is that it is of much higher quality. Linux doesn't seem to have the same vulnerabilities as Windows. I don't think there is a Linux message that says, "The corruption is too great to repair. You will have to install everything again."

    Why does Microsoft use a single file for most configuration information? Apparently Microsoft uses this as a method of copy protection. A user can copy a program's files, but the program will not operate without the registry entries. Unfortunately for Microsoft Windows users, this single file can become corrupted by a buggy application. If the corruption is great enough, the entire operating system becomes corrupted and unusable and unrepairable.

    --
    Bush's education improvements were
    1. Re:Great comment. by Futurepower(tm) · · Score: 2


      The Microsoft Windows registry error I was discussing in my earlier post is not repairable with RegEdit. RegEdit will always export a registry, but it won't always import one.

      The unrepairable Microsoft Windows registry error problem occurs when the damage is not immediately noticed, and several other applications and upgrades and drivers are intstalled. It is not then possible to drop back to an earlier registry, because the files have changed. Besides, going back to an earlier registry would mean re-installing all the new applications. And there is no guarantee the problem will not happen again.

      --
      Bush's education improvements were
    2. Re:Great comment. by Tony-A · · Score: 2, Informative

      For self-preservation, install two (2) systems and using the second, copy WINNT\SYSTEM32\CONFIG to something like WINNT\SYSTEM32\CONFIG-BAK. Saved my hide a couple of times ;)

  25. Re:The trouble with Linux. by Jason+Earl · · Score: 3, Interesting

    I couldn't disagree with you more. Many pundits think that the reason that Linux is being installed is due to the fact that it is more stable or more secure, or more whatever. The pundits couldn't be more wrong. The real reason that Linux gets installed is that for many uses it is "good enough" and the price is right.

    If you have some monster database, and that database costs you one grillion dollars every second that it isn't available, then you bust out your checkbook and pay for Oracle and a pile of the best Oracle DBAs you can find. However, most folks can get by with much less than the very best, and increasingly folks are shopping around. Paying a premium for software features that you don't need and won't use is stupid.

    For example, in one of my projects I needed a database, not a fancy database, but something a step up from Access. Microsoft wanted me to go with SQL Server, but instead I spent the extra time to learn how to administer PostgreSQL. That extra time was time well spent. I now have several PostgreSQL databases deployed, with a fairly significant cost savings over MS SQL Server. I feel especially smug about my decision because PostgreSQL is getting ready to beta their 7.2 version which removes my last major problem with PostgreSQL, a vacuum will no longer require an exclusive lock on the table. Now I can use PostgreSQL in more demanding projects where having tables unavailable, if only for a moment, is unacceptable.

    Could I have accomplished the same thing with MS SQL Server and Microsoft's development tools? Sure I could have. However, PostgreSQL, and the other Open Source tools I use, did the job for less money. More importantly, my PostgreSQL machines are completely off Microsoft's upgrade treadmill. I don't have to worry about how Microsoft is going to change their licensing agreements. Upgrades are free, and I have the choice of several organizations for support.

    If you really believe that price is not a factor, then I have some software to sell you :).

  26. Re:Similar Issues by SuiteSisterMary · · Score: 2

    Running exchange2000. Unlike 5.5, which has it's own directory service, Exch2000 lives off of the AD. Very nice.

    --
    Vintage computer games and RPG books available. Email me if you're interested.
  27. Plenty of room to move by blakestah · · Score: 4, Insightful

    Microsoft haters still have something to worry about. The company operates with a 40% profit margin. Only the mob and the phone company can get away with that kind of margin.

    What this means is that Microsoft could substantially reduce all their prices and still make a reasonable margin - one comparable to other companies like AOL whose margin is 1%.

    All Microsoft really needs to do as free competition arises is reduce price structure enough to keep the free solutions out because it costs to much to switch. This cost of re-tooling will ring true with CTOs, and they will be quite happy to keep paying what they've been paying.

    However, Microsoft wants it all. The new licensing strategy with XP intends to increase company gross by 60% over the next 5 years or so. Or kill it, one of the two. But a monster with 30 BILLION dollars hard cash in the bank is pretty hard to kill. They can come back failure after failure if necessary, and still buy all their competitors.
    As to the credibility of the story, I find it entirely believable. One of the large issues is that the story compares fairly incompetent NT engineers with competent linux ones. Even so, server administration requires much less admin time on linux - we estimate it is a 3 to 1 difference.

    1. Re:Plenty of room to move by the+eric+conspiracy · · Score: 3, Interesting

      There are two basic types of margins, gross margin and profit margin. Gross margin is the difference between selling price and manufacturing cost. Out of that must come sales, R&D, advertising, admonistration, etc. etc.. When all of that is done you have profit. Any company must have a gross margin in the 40% to 50% range to survive - normally a 50% gross margin gives you a 5-10% profit margin, which is where most companies operate.

      Microsoft has a 40% PROFIT margin. Not even drug dealers get this. Microsoft's gross margin is in the 80-90% range.

    2. Re:Plenty of room to move by blakestah · · Score: 2

      That rings true with my experience, but would you also agree that initial setup and deployment takes much more admin time on Linux?


      I think my first install of Windows95 from scratch was much more difficult than my first install of linux from scratch.

      I still think that if I know nothing about a box, and I try to install an OS, linux is easier than Windows.

      On installing many boxes, linux can parallelize quite well.

      OTOH, receiving an OEM Windows box is much easier than installing a linux box.

    3. Re:Plenty of room to move by blakestah · · Score: 2

      You should watch CNBC once in a while. Intel is still at 50% margins, or something close to it. Plenty of tech companies, especially those in enterprise market have mafia like profit margins.

      Profite Margins from Yahoo! finance
      Intel: 17.7%
      Microsoft: 30.5% (it was 40% earlier in the year)
      Adobe: 21.3%
      AOL/TimeWarner: -3.7%
      Sun Microsystems: 5.4%
      IBM: 9.4%
      HP: 2.9%
      Oracle: 23.6%
      AMD: 15.8%
      Motorola: -1.8%
      Verizon: 8.4%

  28. Sounds like the Soviet Union. by jcr · · Score: 2

    I think that what brings MicroSquish down won't be the antitrust litigation, it will be case after case of NT collapsing under its own weight.

    I can't wait for the job ads to start saying: "NT sysadmin needed: Must know Linux and Samba."

    -jcr

    --
    The only title of honor that a tyrant can grant is "Enemy of the State."
  29. Re:This, alas, is only a story. by SuiteSisterMary · · Score: 2
    said the OS crashed frequently
    Then they're doing something wrong.
    --
    Vintage computer games and RPG books available. Email me if you're interested.
  30. We must have different support needs. by Futurepower(tm) · · Score: 5, Funny


    dlb, we must have very different support needs. Microsoft has never been able to help my company with Windows operating system problems. They never know the answers, and can't find them. True, we only call with difficult problems.

    My experience has been identical to that discussed in the article published by the Boston Mac User's Group (BMUG) about who is better at answering Microsoft product technical support calls: Microsoft Technical Support, or The Psychic Friends Network? You can read it at http://www.bmug.org/news/articles/MSvsPF.html

    --
    Bush's education improvements were
  31. Re:Similar Issues - NDS by Ami+Ganguli · · Score: 2

    I used NDS years ago - it was awesome. I couldn't believe it when the company I was consulting for decided to replace their fast, easy to manage, reliable network with NT.

    It was surreal actually - my assistant and I - that's right, two people - managed a network of about 3000 desktops, three locations, and half a dozen servers (plus these horrible cc-mail "servers" that took up most of our time - really they were client PC's running a cheesy routing application). We did everything from backups to managing users, reseting passwords, etc.

    It took a team of consultants (Anderson - bright guys, but brainwashed by MS) about six months to replace the thing with about a dozen massive NT boxes. Their uptime and performance was horrible even though they had more and better hardware, plus it was a nightmare to administer.

    Anyway, that's all totally off-topic. NDS really was awesome - a pleasure to administer. Even years later I've yet to see anything that comes close in terms of management and scalability. Unfortunately I don't think it has a future. Novell once had a dominent marketshare in file & print servers and they squandered it through mis-management. Still, if you don't mind the risk that the product will disappear, I'm sure current versions of NDS are even better (I stopped using Novell around the time 4.1 came out).

    --
    It is tempting, if the only tool you have is a hammer, to treat everything as if it were a nail. - Abraham Maslow
  32. My School by Beowulf_Boy · · Score: 2, Interesting

    Last week I became a Tech guy at my school,
    they called me 3 days before it started, and asked me to help setup 80 new computers.
    While I was putting Windows on a few, I setup Linux on one, and showed it to the tech director.
    He was really impressed, and now I get to setup 2 labs of 30 computers apiece, and find out what happens from there.

  33. You hit the nail.. sort of. by mindstrm · · Score: 2

    One of the 'hidden' costs of using MS products is the amount of time & resources spent simply staying current, in case of the feared 'surprise Audit' where MS basically threatens to ruin you if they so much as find one license out of order.

    IT's not the cost of the OS for each workstation... it's the recurring costs in upgrading, new licensing schemes, auditing...
    Plus rediculous non-recyclable licences such as those for Terminal Services (From what I recall, if you license one workstatoin to use them, you can't later move it to a new one if tha tworkstation breaks)

    Network installation? SUre, it can be done.. but nothing like what you can accomplish simply and easily and *logically* with a unix network.

    1. Re:You hit the nail.. sort of. by mindstrm · · Score: 2

      You, sir, are talking out your ass.

      Yes, there are big, expensive solutions for managing thousands of windows stations, and they work.

      But it *is* just as easy, if not far easier, to manage thousands of unix workstations.

      I think usenix did some surveys a year ago or so regarding the # of boxes per admin, and unix shops generally had 5 times fewer admins than windows shops, (or in that neighborhood).

      You can say that Windows is more remotely manageable with a hundred grand in 3rd party software added on... and even if we pretend that's true...
      Howcome so many windows networks aren't managed properly, then? And unix ones are?

      Also.. you seem to misunderstand how to roll software out to thousands of unix machines. You don't telnet to each machine, and you don't use 'perl'. You just install it to a common directory being used by all your machines, period.

      Executing one command on a thousand machines is *easy*, not hard, and doesn't require 'complicated perl scriptiong'.

  34. IIS leaks mem by Otis_INF · · Score: 2

    THe main problem with IIS and IIS based apps is that they leak memory (IIS does that). So if yuo have some webapplications running, with a lot of visitors daily, the memory gets pretty low. (I've experienced similar stuff on apache powered sites, why are webservers so crappy?).

    You don't have to reboot however. Just stop / start the W3svc and you're mem is freed. (Or kill the inetserv.exe process when you stopped the service). Can be done in 10 seconds. In fact, in win2k, when you kill inetserv (the IIS main process) it's restarted automatically (hehe, crashproof).

    This way I keep up my NT based webservers for months. Once in a while they have to reboot due to security patches, but that's all.

    --
    Never underestimate the relief of true separation of Religion and State.
  35. NOT by Otis_INF · · Score: 2
    This is literally the biggest Red Herring ever. You can get professional support for Linux, and you can pick and choose your vendor in a way that is literally impossible with Windows. Erm, Sure you can get prof. support for linux, but you have to pay. So the TCO gets higher. Oh, and I can call a LOT more VAR's to get a professional down here to fix a windows related problem than I can call Linux specialists. I'm in the Netherlands, not in Iraq. Microsoft has more own support personell available worldwide than all Linux distributors together. That's not a bad thing, they're a large company, but please, stop making it up like you're better of with Linux when it comes to the amount of available support.

    (Save the MCSE jokes, plz)

    --
    Never underestimate the relief of true separation of Religion and State.
    1. Re:NOT by ethereal · · Score: 2, Insightful

      So, NT is better because you can get free support from Microsoft, and thus there's no increased TCO? Please enlighten all of the other readers here; I'm sure we'd all like to get free support for Windows.

      Of course official Linux support costs money; official NT support costs money too. Your TCO will rise in either case. The quality and availability of unofficial (user-provided) Linux support is higher (in most people's estimation, at least) than unofficial Windows support.

      I'm not sure what the point of having a number of support organizations is; do you always prefer to pay again for second and third opinions? As long as you can get one provider to give you support, what's the problem? I find it hard to believe that SuSe won't sell you 24-hour phone support in the Netherlands. I suppose with more support organizations available, competition will drive the price down somewhat, but on the other hand do you really wish to purchase support from the bargain basement?

      --

      Your right to not believe: Americans United for Separation of Church and

    2. Re:NOT by einhverfr · · Score: 2

      Erm, Sure you can get prof. support for linux, but you have to pay.

      Same with NT. $245 per incident currently. Could go up you know. Advisory Services start at $210, and don't even think about premier contracts...

      Oh, and I can call a LOT more VAR's to get a professional down here to fix a windows related problem than I can call Linux specialists.

      Hmmm.... If I could call tech support for my Linux servers easily without paying too much I would have called once for 4 servers in a year and a half. For NT, that would have been about 4 times for 1 server, though I have learned a lot, NT is a lot harder to support yourself.

      Microsoft has more own support personell available worldwide than all Linux distributors together. That's not a bad thing, they're a large company, but please, stop making it up like you're better of with Linux when it comes to the amount of available support.

      You have a point. But say you need a bugfix. I know from experience that M$ has strange priorities regarding bug fixes. I have seen some bugs go unfixed for some time, while they fixed a timing bug in Windows 95 which caused it to crash after 49.7 days. What good does that do? How much more uptime will that bring Windows 95?

      With Linux, FreeBSD, etc. there is more support for bug-fixes than there is in Windows. That is one advantage which is hard to deny, and it has helped to place Apache as the #1 web server (Apache has the same benefit).

      NT/2000 may have more supportability in some instances, but Linux has supportibility advantages in other places.

      --

      LedgerSMB: Open source Accounting/ERP
  36. You are seeing classic MS Astroturfing in style by FreeUser · · Score: 2

    Why are you people so skeptical?

    I've noticed that a lot of posters to this thread seem to have the opinion that article is a fairy tale. Anandtech seems to me to have a reputation for impartiality, their hardware reveiws are quite thourough and unbiased as far as I can see.


    What you are seeing is the classic strategy of Microsoft shills and lackeys on slashdot using standard astroturfing techniques to slant the apparent tone of the conversation in a manner which is conducive to their PR goals. This has been followed by a few more reasonable people who have either been taken in by the "reasonable" tone of skepticism expressed (many astroturfing efforts have been laughed out of here and elsewhere because of the ludricous stances they have taken, however, Microsoft shills and PR-consultants have grown more subtle and clever over time, and have refined their astroturfing techniques quite a bit), or are falling prey to the misguided desire to appear more thoughtful by expressing skepticism, whether or not it is at all well founded.

    As someone who has helped numerous companies, including my current employer, switch wholesale to GNU/Linux on both the desktop and server side I can say that the story rings very true. It should also be pointed out that there are numerous, confirmed instances of Microsoft threatening their customers with inflated licensing fees, expensive license audits, etc. in retaliation for deploying a competitor's product in-house. This sort of behavior was particularly common during the early Internet Explorer vs. Netscape struggle, and is playing no small part in the ongoing DOJ v Microsoft anti-trust trial. I suspect only the most ardent Microsoft apologist or supporter would have any shred of doubt as to the likelihood that such tactics will almost certainly be turned against firms trying to make the transition from Windows to GNU/Linux, and until a company is fully weaned from Microsoft (and these transitions can take months or even years, depending on the complexity and entrenchment of the existing legacy systems) they are vulnerable to this sort of retaliation.

    --
    The Future of Human Evolution: Autonomy
  37. Undercutting by truthsearch · · Score: 2

    But you can't undercut 0 or you'll get a divide by 0 error (or Overflow in Visual Basic!?! - how retarded is that???).

    Speaking purely of licensing, MS can never undercut free apps. That's one reason why they've been looking to other revenue sources.

  38. Author's comment about the company named in the ar by ctid · · Score: 4, Informative

    Just in case nobody has posted this yet, the author of the article at Anandtech explains that there's an NDA in force. It'll be eighteen months before he can reveal the name of the company. You'll have to search for "Paul Sullivan" to see his comment.

    Failure is its own reward.

    --
    Reality is defined by the maddest person in the room
  39. Re: Contract with Red Hat. by Futurepower(tm) · · Score: 2


    A friend of mine was lead administrator for a $200,000,000 per year company. The company had problems with Microsoft SQL Server. Microsoft was unable to fix the problems for more than a year. (I reduced the gross income of the company, so that it cannot be identified.)

    You said, "It's a mixed bag..." We have learned to live with Microsoft. Can't we find ways of making Linux support work for us, also?

    As someone said in an earlier post, when you have problems with Linux and other GNU programs, it is usually possible to communicate directly with the writers of the software. Maybe what we are seeing here is a lack of creativity on the part of Red Hat. They could try to get software repairs done on a "best effort" basis.

    I've had really bad experience with Microsoft technical support, and so did the large company I mentioned. In the real world, would Linux be worse?

    --
    Bush's education improvements were
  40. Maybe that's the whole point by David+Gould · · Score: 2


    I was replying to his comment that he thinks that 1 pentium class server could replace a 6 server NT cluster

    But what if your total workload is small enough to be handled by a single box? If, as the article states, such functions as mail, print, and file serving need to be handled by separate dedicated machines for reasons of stability, not performance, then that puts a lower bound on the number of servers you need to have ([#server machines] >= [# server applications] -- and presumably database and web serving would be boxes #4 and #5), no matter how small the total workload actually is.

    That would seem to significantly raise the entry-level price point for small shops whose total workload would otherwise be nowhere near the capacity of even a single box.

    --
    David Gould
    main(i){putchar(340056100>>(i-1)*5&31|!!(i<6)<< 6)&&main(++i);}
  41. it's all a question of what you use. by Perianwyr+Stormcrow · · Score: 2

    Are you a websurfer/email reader/office program user?

    If so, Linux is right there, right now, and you don't even have to hunt down anything. If you start with Mandrake (buy the powerpack edition just for fun) you will be ready to rock right after the install is done. No joke.

    Are you a gamer?

    If so, you are generally locked out of the latest 3D gorefests, unless you dual-boot. However, this doesn't mean you have no games- Loki has many decent and recent offerings, and there are many highly appealing games that just aren't in the EB shelves. The real classics are certainly available for Linux, as well- they're either remade from scratch (i.e. freeciv) or ported (loki's work.)

    Note also that many gaming companies are considering Linux ports, often at the behest of their own developers.

    Are you a graphic designer?

    High end graphics are a niche, and to write them for Linux means that the authors must target a niche of a niche. This having been said, there are solutions.

    When speaking of Linux graphics, you can't get away without mentioning the GIMP. Some people will swear is as good as Photoshop, and for most people (i.e. 99% of the folks that would warez it!) it really is. However, if you do prepress work, you will run into limitations very quickly (not the least of which is the total lack of CMYK/process color support!) The GIMP is designed for screen-target, RGB photo editing and web graphics design. You can try the GIMP out on windows, too, if you want.

    Corel makes a set of Linux graphics tools, matching their Windows lineup. I haven't had the cash to get the whole enchilada yet, but I have used the freely available Photo-Paint they offer. I found it to be rather sluggish, but workable, which is why I am mulling the purchase of the whole suite (at $300 last I checked.)

    I hear there is another company working on an Illustrator/Quark combo clone for Linux (based on something for Irix, IIRC.) We shall see.

    3D graphics are advancing quite nicely on Linux, with major 3D artists already beginning to move to Linux due to hardware cost issues. If you want to just fiddle around in 3D, Blender can be a nice tool. It's free, but very difficult to figure out at first.

    Overall, graphics is one arena to watch closely under Linux. The expert users that often populate the graphics crowd are really looking hard at Linux for the future.

    To conclude, Linux is at the point where the normal user can comfortable enjoy it, and more specialized users are moving in.

    If you aren't sure, just remember that you can always dualboot and learn while retaining your Windows capabilities as you normally would.

    --

    What we call folk wisdom is often no more than a kind of expedient stupidity.-Edward Abbey

  42. Mod parent thread up! by Meorah · · Score: 2, Insightful

    Agreed. The entire problem that the company in the article faced was NOT caused by their software selection or their NOS. It was caused because they did not employ an internal DIT-styled position or internal technical consultant. They have nobody in that company to explain the situation from a 3rd-person perspective. Its just a bunch of execs listening to MS FUD on one side and RedHat FUD on the other side.

    Won't go with AD because the PDC/BDC model wasn't effective? Yah, that makes a ton of since... MS isn't actually trying to IMPROVE their scalability. They just want you to buy into a new technology. Bah, those stingy execs need to get a clue and hire some more knowledgable (and costly) IT people. The tiny increase in salary will get them a tremendous boost in productivity and save them a ton of money in the long run.

    Eventually, RedHat will screw them over and they'll move on to another outsourced consulting company.

    --
    Protector of Capitalist views,
    Meorah
  43. Re:login script? bullshit... by einhverfr · · Score: 2

    Back in days of old when I was young and foolish I thought, "what can it hurt, I'll add the local users to the admin group on their boxes." Yes yes, if you've done it or seen somebody do you it you're laughing at me right now. That's fine. So the net became this big thing and everyone needed a browser on their desktop and email attachments were great and look at all the things people send me that I can double click!

    Right. But you don't have viable options on NT. Though you could give non-admins the right to install software or use SMS (another expensive, MS product).

    --

    LedgerSMB: Open source Accounting/ERP
  44. Re:cost not an issue? by einhverfr · · Score: 2

    While it seems quite true that linux may be a very good alternative to NT given Microsoft's extravagant prices, what if cost is not really an issue, like in university enviornments?

    Certainly in some places, like computer science classrooms, it is the only way to go.

    However, I have a friend in a similar position who complains that Linux does not perform as well with 200 students programing on it as NT does. Not sure if this is just because NT is harder to write programs that interface with the lower-level interfaces. So the choice is up to you. (My suspician is that the Linux servers are poorly configured and are not adequately protected from such things as fork bombs.)

    --

    LedgerSMB: Open source Accounting/ERP
  45. Microsoft SQL Server 6.5 vs. 7.0 and higher by John+Murdoch · · Score: 2

    Hi!

    I appreciate your advice--but I must disagree. The differences between SQL Server 6.5 and SQL Server 7.0 are substantial--and very significant. There are significant performance and feature improvements in SQL Server 7.0 (and 2000) that make a very compelling case for upgrading 6.5 installations to 7.0.

    Don't let the version numbers mislead you--SQL Server 6.5 is the last version of the source code developed by Sybase and jointly marketed with Microsoft. When Microsoft and Sybase "divorced" back in the '90s MS set about creating a completely new database product. Because of contractual limitations they continued evolutionary development of SQL Server 6.0 and 6.5--while building the new product (7.0) and deploying it internally within Microsoft.

    SQL Server 7.0 is really a 1.0 product. It is a complete, from-the-ground-up rewrite of SQL Server. And while a lot of 1.0 Microsoft products are pretty dreadful (well, okay, practically all 1.0 Microsoft products are dreadful), SQL Server 7.0 positively rocks.

    For starters, SQL Server does not require a fixed disk partition anymore--so resizing your database is no big deal. (We typically configure them to auto-grow, so we don't have to spend a lot of time monitoring available space.) The query optimization is dramatically enhanced. In 6.5 and earlier (and most competitive databases) the query optimizer quits when you add a fourth table to an INNER JOIN. In 7.0 and higher the query optimizer is substantially more robust--you can create JOINs with dozens of tables, review the execution plan, provide optimizer hints (hint: don't--the optimizer is very smart), and really get a handle on exactly what's going on. For data warehouse applications the query optimizer and query performance in general--alone--make upgrading from 6.5 a very good idea.

    Another compelling feature is scalability: 7.0 handles very large tables, including full-text indexing, without breathing hard. We do a lot of performance testing on our projects--we have found performance testing with SQL Server 7.0 to be difficult because the database generally handles requests faster than we can create them. It takes serious work to maintain multiple SQL Server 7.0 connections from a single test machine--and if we're using a pool manager (such as COM+) we can run test scripts from more than a dozen machines (simulating hundreds of users) and still share a single connection.

    In short, performance of SQL Server 7.0 is extremely good.

    SQL Server 2000 is also good stuff--in particular, I really like the new User-Defined Functions (a feature Oracle has had for years). But for solutions that have already been written for SQL Server 7.0 (that is, where we aren't going to do any new work, so UDFs aren't an issue) there's no compelling case to make the move.

    Except Microsoft holding the "Software Assurance" gun to my head....

  46. Re:hello? McFly? by Lumpy · · Score: 2

    This is great, if you can stand up and say "Hey, everything will now be Win2000. if you dont like it then leave..." in a mixed environment the lowest common denominator wins. I have 2.5 million dollars worth of ad insertion gear (Mpeg2 playback units. each decoding and displaying 24 seperate simultanious(sp?) higher than DVD quality video.) that CANNOT be migrated to Windows 2000. the company said ..."Nope we aint gonna do it, W2K has way too much overhead and offeres nothing for the playback units." Basically, I was told that until all hardware is upgraded to PIII866(minimum) machines and newer multi-mpeg decoders that are supported under w2k (Which was when hell freezes from what a tech told me) they aren't even going to start development on a W2K version. and a very large number of vertical hardware and software companies are doing this.

    So we're stuck. Domain based security, The PDC is nt4.0 and the BDC's. W2k CANNOT be locked down in this situation.... I know, I asked MS, techrepublic, everyone has offered solutions for big $$$ but it comes to one point. as long as there is 1 Nt4.0 machine in the network W2K security additions are nullified... which is only an annoyance to me. If the building is infiltrated then yes, the evil hackers will get me... but they are not getting past the firewalls, nor the rotating POP.. (daily, our POP roatates from one geographical location to another.. .the others act as standby...but outside attacks are easy to avoid....)

    My biggest problem is sales people.... install AOL on their laptop, and management will not fire them even if they ignore company policy... hey they're making the money not the IT department...

    The best fun is that corperate is asking us to migrate whatever we can to linux... nothing like having money tight to get feet in the door!

    --
    Do not look at laser with remaining good eye.
  47. Re:You must have a HUGE family! by Telek · · Score: 2

    Well, that's another damned-if-you-do, damned-if-you-don't thing then. If they don't move the video drivers into system space, they get yelled at because the performance sucks. If they do, then video driver crashes are OBVIOUSLY MS's fault...

    And also, you can't compare linux NOW to NT4... Back when Linux was compared to NT4 in '99, NT4 creamed linux. However now linux is MUCH better, and I haven't been able to find any conclusive comparisons between linux vs 2k at all, so I really can't say.

    --

    If God gave us curiosity