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Upgrading Training and Certification?

An un-named reader asks: "For various reasons, I've been out of the workforce and IT industry since 2000, before which I was employed as an NT-based sysadmin at a large Canadian company. After moving to NYC I found the market flat and got into other work for a while. Now I find myself wanting to get back into IT professionally, but my resume is getting no nibbles at all (over 800 resumes submitted in the last year or so). As a result, I decided to take some training courses to get me back up to speed not just in the W-Intel world, but give me some usable knowledge of Solaris, a CCNA and Checkpoint. Here's where things bogged down. Are there any decent schools out there who have good facilities, good instructors and do more than 'teach-to-the-exams?"

"I checked out just about every 'school' offering training and placement in the New York City area, and frankly each of them almost had me running screaming into the night. Atrocious facilities, hot, stuffy, cramped classrooms and teachers whose every other words are 'memorize this--it will be on the test.'

Most places were shocked when I said I didn't care about certifications and exams. I explained that I need not just the theory but some hands-on experience with hardware that I don't have access to at home, and knowledge sufficient to at least get me something entry-level once again.

I learn best by demonstration and instruction so CBT CD-ROMs and 'go-read-a-book' aren't viable options for me. Since I'm not currently employed, I also need some form of placement assistance as well. Frankly, I didn't think this was too much to ask for until I really started looking. I looked at Learning Tree specifically, but their policies are strictly business-to-business training, not to individuals."

28 of 378 comments (clear)

  1. Recommended if you're in Canada: ITI by Tofino · · Score: 5, Informative

    Several coworkers, and myself, have taken courses with ITI. [www.iti.com] I've been impressed by the breadth and depth of knowledge they come out of the course with. I've always been disappointed by courses that skim the surface, or that pander to the lowest common denominator in the class. Instead, ITI tends to weed out those who can't keep up, rewarding the bright folks who pay attention.

  2. Volunteer by leerpm · · Score: 3, Insightful

    Perhaps try seeing if you can get a non-profit organization to go along with you. They provide some of the hardware, and you 'learn on the fly'?

  3. Community college? by squant0 · · Score: 3, Interesting

    Why not check out some local community colleges?
    Many have expensive hardware that you can play with and will teach you lots of stuff that would never even be on one of those exams.

    1. Re:Community college? by Jason1729 · · Score: 3, Insightful

      In my experience, the community colleges are the worst for catering to the lowest common denominator of students.

      Every time I've taken a course at one, the class is divided into two groups of people, those who are there to learn, and those who don't know why they're there. The ones who don't know why they're there don't do any of the assignments and try to learn as little as possible. Invariably, the class is dumbed down to suit them, and the most interesting half the of the material is skipped.

      Jason
      ProfQuotes

    2. Re:Community college? by twocents · · Score: 3, Informative

      I have to agree that a community college can truly kick ass if you are looking for direct learning. Some might be terrible, but here are some simple pointers:
      --Make sure the class outlines are detailed. If they are not, then that is a major red flag, indicating that people in the know are not involved in the creation of the course.
      --Search for the name of an instructor on the web. You never know, and since Google will pick up a lot of newsgroup archives, you might just find out that a particular instructor is very active in the developer community.
      --Does the community college have decent labs? If "good" money has been spent on buying equipment, then good money might have been spent on instructors.
      --Email the instructor. Why not? They don't make money off of you directly, so just ask them some well thought out questions and weigh their responses.

      On an aside, training/certification can help but don't forget that user's groups, mailings lists, and other forums are filled with people such as yourself looking to get hired and those looking to hire. Don't turn your back on the very technology you are looking to work in! (-:

  4. Fuhget about it. by msfodder · · Score: 5, Insightful
    Certifications get you exactly squat in a flat market.
    It's all about who you know, how you know them, and your experience(maybe).
    If you are a CCIE you may be in a certification niche where certs are noticed.
    Otherwise you are a dime a dozen.
    --
    ..Free Live Free...
  5. who knows who and the favor by spoonyfork · · Score: 3, Informative

    It has been my experience (and others that I know) that getting a job is a lot easier if you know someone at the place you want work at. If they have enough swag to put in a good word for you, that foot in the door could push your resume to the top of the stack. Cold calls are a rough way to go.

    Training? Necessary.. but experience is king.

    --
    Speak truth to power.
  6. Employers up job requirements in tough times by t0rnt0pieces · · Score: 5, Insightful

    You didn't discuss this in your article, but do you have a college education or are you self-taught? This isn't 1999 anymore, the job market is right. Really tight. Virtually every job ad I've looked at required *at least* a BS, and many even want a masters. It may not even matter how much experience you have or how good you are, someone with a BS probably has an edge over you (if you don't have one). Assuming you don't have a BS, I would start taking classes at one of the many fine universities in NYC. CUNY is a cheap public university in NYC, if price is a big concern. If you do have a BS, think about a masters or maybe take the teachers advice on going for certifications. These days, paper chasing may get you a job faster than hands-on experience.

    --
    Karma: Excellent (In Soviet Russia, karma pimps YOU)
  7. Training to get back into IT by nemaispuke · · Score: 3, Interesting

    If you are looking for Solaris training, go right to Sun. Their courses are not cheap ($2500-3000 per class) but you get hands-on, books that are worth their weight in gold, and a good feel for Solaris. And the other benefit of coughing up that kind of cash is that only people "who want to be there" will be present. My previous job gave us three weeks of Solaris training (not by Sun), and three of us spent most of that time training everybody else! I wouldn't worry about Cisco training, there are lots of CCNA's out of work. And although many people will tell you "learn Linux", I think having some education and experience with a major vendor's product is more helpful (in my case Solaris and AIX). But that is just my opinion.

  8. CCNA the ebay way by redbeard_ak · · Score: 5, Interesting

    I recommend purchasing a 1700 router and/or a 2900 switch from ebay. You can set up configurations, learn the CLI and play around. Flash the rom, reload the O/S. All that. The cost is less - be patient and you can get a 2900 for less than $400 like I did.

    After the test you can resell it for what you got or you can keep it and use it in your home. Can't do either with a class.

    --
    . This sig unintentionally left blank. I meant to put something here, but I'm busy.
    1. Re:CCNA the ebay way by Bios_Hakr · · Score: 3, Informative

      The down side to having a router and a switch is that there isn't a whole lot you can do with it.

      At the basic level, you need at least 3 switches. One for location A, one for location B, and one to act as a 'Core' switch. At that point, you can start playing with VLANS.

      Add a 2500 or 2600 series router and you can do 'router on a stick' routing between thoes VLANS. Add another router or two, and you can play with OSPF and EIGRP.

      For the cost of all this crap, just spend $149 and get Boson Router Sim. It has 5002 switches with catalyst OS and 1900 series switches with IOS. It also has 800, 2500, and 2600 series routers.

      Boson supports most of the commands and will even spit out a config file that can be uploaded into an actual Cisco router. You can also use it to buils HUGE networks. One of the things I do is give newbies a Class C block and have them allocate it for 20+ routers, 10+ switches, and 3 or 4 workstations over several VLANS. Usually makes them tear their hair out.

      And the best part is that Boson can be had for less than the price of an e-bay router.

      --
      I'd rather you do it wrong, than for me to have to do it at all.
  9. Nothin, and I mean nothing is getting IT employed by t0qer · · Score: 3, Funny

    You and me both have been out of work since 2k...

    Any drive up 101 in the bay area would tell you that the economy here evaporated like the water in the salt marshes out in the bay. The mass exodous of people OUT of the bay area since the crash hasn't helped things at all either, since the companies they are retreating from either closed shop, outsourced in some manner (domestic or foriegn) or they've made the coders become coder/tech writer/IT persons/janitors all rolled into one.

    I hate to say it, but IT people seem like more of a perk to companies so the coders don't have to take on that roll. Unfortunatly having 20 coders arguing over the network setup usually results in a half-assed network that we IT guys end up cleaning up in the end when the company caves in and decides to make a budget for IT again.

    After working for PHB's for 8 years, me and my IT buds are burnt out. Working for people you KNOW are dumber than you eventually might bring you to this conclusion..

    If I know i'm smarter than this jackass who can't copy and paste something into his powerpoint presentation, then why is HE the boss, and why am I his lackey?

    So my advice to you is don't worry about the job market right now in IT. Most companies are outsoucing IT to save money, so you could go down, file a ficticous business name for 40 bucks and be in business. Be your own telemarketer, call up the CFO's of companies in your area and ask them if they would like to "outsource" IT. PHB's love that buzzword "Outsource"

  10. ITI: Nonsense! by Anonymous Coward · · Score: 3, Informative

    ITI is useless. You leave there with about $30k in student debts and in a field where the hiring is very weak.

    I've met some really bright people that came from ITI, but the majority I've met (80%) are people who feel that they're supposed to earn a wad a cash without proving themselves. It sucks that one pays so much for schooling but that doesn't give you a right to demand a massive salary or delude yourself that you're better qualified.

    Go to Sheridan College or some other technical school. It's cheaper, more well-rounded, and has placement people who actually care for you to get a good job.

  11. Woa by houseofmore · · Score: 3, Funny

    "NT-based sysadmin"

    <CTRL> <ALT> <DEL>

  12. School of Hard Knocks by Ridgelift · · Score: 5, Interesting

    I found that registering a business name and a business license is the _best_ form of certification.

    Certification means "To confirm as genuine". People are more apt to believe someone with a business card can fix their computer woes than a stack full of resumes littered with acronyms (CNE, MCSE, CCNA, A+, WYSIWYG, ad infinitum ad nauseum)

    If you know your stuff and can fix a clients problem, it doesn't matter what your certification is. All people want are results.

  13. Well From Experience a MCSA/E A+/CCNA/NET+/RHCE by puto · · Score: 4, Informative

    Ok here is the skinny from my experience and flame away. But if you do it this way you can grab a lot of certs and learn a lot along the way. Nothing is better than real world experience but a little paper behind you doesn;t hurt.

    A+ - Everyone and is brother does have it. So get it anyway. One book and one week studying. Took the tests back to back. Shows you have some basic hardware knowledge. Cause hardware and software knowledge don't exactly walk hand in hand.

    Net+ - Another easy one but really good in the sense of getting you up to speed on networking essentials. Subnetting, IP, the language and eqipment.

    Linux + - Learn the fundementals of Linux - Pass the test. Good starting block for your RHCE.

    RHCE- Do I need to explain this one? Red Hat is the industry standard Linux at the moment.

    AS for the MS stuff. It is good to have the hands on experience and the classes as well. the 2000 and net stuff is not all that easy. The 4.0 was a walk in the park. Professional and server are easy exams. But AD and the other ones are a bitch because they expect you to have experience with the product. And the exams are adaptive, very hard to teach the test with these. And also whose fault is it if you but cheat sheets?

    I am a fairly good Linux Admin, and a Fairly good Linux admin. I do not code. Don't want to. I just like keeping the highways a rolling. I don't care what you drive on them.

    But I will say this. A good Linux admin will not be a good windows admin and vice versa. Because both will be predisposed to see all bad in the opposite product. I look at windows and linux for the respective uses of each. Do not tie yourself down with one. Stay off of OS bandwagons. Learn as much as you can about both. Or any OS you can.

    I find myself time and time again sitting in the middle of the fence. My linux pals who dog Windows cause, they ***gasp*** cant admin it, and are too proud to ask someone or check MSDN. Or the Windows bunch who are stuck on reinstall when something craps out.

    Puto

    --
    The Revolution Will Not Be Televised
  14. Re:CCNA the Software Simulator Way by __aanonl8035 · · Score: 5, Informative


    There are some things you will only learn by having hand on experience with an actual router in your hands. Back in the day, it seemed like all the classes and training were using the 2501 for testing. I wanted to pipe in and mention a very good software simulator of a small LAN environment.

    http://www.boson.com/netsim/

    Ive used this software, and it is really good. You can drag and drop different routers and connect them up through swtiches or serial cables and run through all the commands of setting up a connection. Setup RIP, IGRP static routes, etc.. It feels very much like being logged in to a cisco router.

  15. Too many resumes by EnVisiCrypt · · Score: 4, Insightful

    Perhaps the problem is in that "Over 800 resumes" in one year.

    As someone who does first line review and decisions of candidates, I can say with certainly that a resume that appears to be crafted to address each need that we state in the ad is more likely to get considered. Obviously, there are limits to this, but you may want to consider more closely the idea of putting more effort into fewer resumes, rather than a blanketing of 800 or so.

    --


    *everything* is Orwellian to cats.
  16. Re:Why would you want that? by mAIsE · · Score: 4, Insightful

    I have been in the IT industry for 8 years, I have 5 certifications. Only one of those is still on my resume (though they are all still valid). In my experience people don't want to see certifications they want experience.

    I would suggest

    1. find a direction, UNIX, Networking (Cisco etc..), programming (what ever language)

    2. try to simulate a working environment at home, buy cheap equipment on eBay, etc..

    3. study for the exam but don't go to the classes (they are mostly useless), Use your setup at home to simulate a working environment.

    4. get books (at least 3 on the subject) and study materials on the subject of choice and dig deep, devour all the material on said subject cover to cover twice.

    This process will really teach you,

    Most of the time things learned quickly are lost quickly.

  17. Check The Resume by nick_davison · · Score: 4, Insightful

    I know it sounds trivial and off topic but I'm serious. Check your resume.

    Unless you're horribly unqualified or applying for jobs that're totally out of your league, you should have got at least a few responses off 800 resumes - assuming they're great resumes.

    I went through 6 months of searching, ending a little over a year ago. About the only thing that really changed from the beginning, where I was getting no responses, to the end, where I was getting [relatively] regular ones, was the resume. Sure, I worked on my skillsets but self-taught Perl wasn't what made the difference.

    The point is, I started by writing great resumes that focused on everything I, as a tech, thought was valuable. Unfortunately, what's valuable to a tech and what gets you employed as a tech are two totally different things.

    You put down that you have JSP, the HR department that're told to look for a web programmer with Java&JSP will discount you because you don't have "Java" - the other techs will never see the resume to realise the mistake. You put down a list of dry technical skills (because it's a tech position, after all) and the "manager" of the department who has a business degree and no IT experience won't hire you because they're looking for a team player. You try listing every technical skill and spill on to a third page - it gets thrown in the trash by someone who's received 300 resumes and doesn't want the hassle of reading to the last page where you mention the valuable stuff or they skip straight to the middle and miss the things you carefully put at the front.

    Those O'Reilly books that have been tempting you will be one of the best investments you've ever made once you're working. Until then, a really good resume book is probably more valuable.

    I honestly believe that, stupid as it may be, a perfect resume will get a significantly less skilled person a job much faster in the current flooded market than a significantly more skilled person with an "adequate" resume.

    Like I said at the start, unless you're applying way out of your league, with 800 refusals, your resume is almost certainly good but not the perfect example that you need in the current market.

    1. Re:Check The Resume by Clover_Kicker · · Score: 5, Informative

      >I know it sounds trivial and off topic but I'm serious. Check your
      >resume.

      Best resume advice I've seen: http://www.usenix.org/publications/login/2000-7/fe atures/resume.html

  18. Computer Science w/ Business Administration by foo+fighter · · Score: 4, Insightful

    I faced a similar problem of hitting a wall of advancement and went back to school. I'm attending a real state university where I'm upgrading my Computer Information Systems associate degree to a Computer Science bachelor degree (with both math and business administration as minors).

    Real universities will have fully stocked computer labs. Many are Microsoft or Cisco affiliated training partners so if you want to get the enterprise software (Exchange, IIS, MOM) or have a lab full of nice Catalyst routers to play with they are the place to go.

    Most human resources people will perk up at an accredited university on a resume than someplace like Learning Tree or Global Knowledge.

    --
    obviously no deficiencies vs. no obvious deficiencies
  19. Re:On your own by Malc · · Score: 3, Insightful

    Most of the people I know who are self taught and have 4 or more years experience are normally way better than those people with some sort of certificate/diploma. They're more motivated, they think more for themselves, they work harder and they generally know and understand things better as they've had to figure it out rather than learning buzz words. I have a degree in Comp Sci, but my mentor at my first job who didn't have any formal training was probably the best C++ programmer I've ever met or worked with. I've six years more experience since then and I'm still looking for colleagues as good as he was (is??)

  20. Hi. I'm a trainer by slaker · · Score: 3, Informative

    I'm a trainer. I teach Comptia (A+, N+, Server+) and Microsoft (the MCSE/MCSA ones) exams.

    I'm not *really* a trainer. I'm a guy who has a whole bunch of certifications. I have about six years of experience as a consultant-type, but I'm doing training now. Training means not have to look for work every x months, and I like that.

    Here's the deal: Nearly as I can tell, there are about three different types of training out there. There is "diploma mill" training, the MCSE in 2-weeks or your money back bullshit. Maybe that works for smoeone who is already an MCSE. It doesn't help the guy who hasn't touched a PC in three years.
    There's also "softball" training. Teach straight out of a book, do gentle lessons, and hope students are smart enough to pick up the slack with their own motivation. For some people, a step in the right direction is good enough. Mostly, though, training of this sort isn't going to lead to long-term retention of information, and it's of dubious use for certification exams. I started out teaching this way.
    The last way to teach is never-ending lab exercises. This requires students motivated and interested in the material (i.e. do the reading beforehand) and a LOT of time. You'll retain more knowledge of a complex process if you've actually carried it out. The important thing an instructor can add here is overarching understanding of the process. Following a recipie online is great for getting the job done, but a good teacher can explain WHY things are the way they are, and deeper understanding should hopefully transfer to general success on these exams, even if you miss a point here or there. Of course, if you're OK with the "big picture", you can probably get just as far in the lab you have set up at home. I don't always have time to do the labs I want during class, but I always make time before and/or after for extra lab work, on top of normal classroom time. It helps my students a lot.

    Of course, every training place will tell you their stuff is hands on. That certainly isn't the case. Ask to sit in on a class or two. If you're paying $2000 for a class, they shouldn't have any problem with that. Judge for yourself.

    Finally, places that trumpet unusually high pass-rates are probably doing something slightly unethical to get them. I've heard stories. I'm sure others have, too.

    Whatever the subject, if you're paying for a class, what you're paying for is a knowledgable instructor and adequate facilities. Those are things you can't judge without some first-hand experience.

    Other things: Seems to me that the most respected IT certs all have a hands-on component. Master CNE, RHCE, most Cisco exams. Something to keep in mind when you become the 1,000,000th person to pass 70-210.

    A great generalist IT guy is an awesome resource to have, but I always tell my students that it's a hard row to hoe. I always suggest to my students that becoming an expert in a subject besides Windows Support or hardware repair, will probably get them more attention within the field than bog-standard A+/N+/MCSE certs.

    --
    -- I wanna decide who lives and who dies - Crow T. Robot, MST3K
  21. Re:Why would you want that? by Woodrose · · Score: 3, Insightful
    I've been in the IT industry for 33 years. I have an MCSE that I've never really used, keep it somewhere off in the fine print of the quals. Still glad I got it though (never completed the degree).

    Two things: (a) keep your reading up. Never slack off on that, and (b) be willing to take on work beneath your skills and do more than you're asked. If you can't get a promotion you can leverage the experience for the next job.

    One of the things that helps (I've read a *lot* of resumes) is to emphasize things you've done, not tools you've used; e.g. "I'm helping to build a cathedral" rather than "I'm laying bricks" point of view. Treat the tools you know as incidental to the job of helping your employer achieve their aims.

    --

    Thou hast damnable iteration, and art indeed able to corrupt a saint - Henry IV, Act I scene II

  22. Do what you love by stinky+wizzleteats · · Score: 4, Interesting

    I went through a turning point in my career some time in 1998. I was a Novell CNE, and it became obvious to me that I needed to get an MCSE to stay competitive in the systems administration/integration job market. And so I set out to do so.

    I knew enough about Novell to see the stupid games commercial software vendors play with each other at the expense of the customer and the sanity of consultants hired to make sense of the mess. Starting on the MCSE training track was sufficient to raise my level of disgust to the point that I began questioning my career. My impression was that the industry was soulless, that hard work was not rewarded, and that the only way to make money in the business was to take advantage of customers and profit by their ignorance.

    Just as I was thinking of opening a restaurant, the nagging love that I'd always had for working with computers took hold, so I set myself to the task of reinventing myself.

    I'd started playing with Linux just a few months before, and was hopelessly inept, but found that it had rekindled my love for working with computers. Up to this point, however, I'd never considered it more than a hobby. I remembered, however, that my original decision to pursue IT was not a matter of economics, but because I really loved it. I got into computers because of the joy of programming on my C64. Long before computers were cool; long before I even knew I could make money working with them, I loved them. I realized that my hobby with Linux was in keeping with my beginnings in computers, but that I'd been restricting the time I spent with it so that I could keep up with the latest interopability problems with Groupwise and Exchange.

    I already knew I couln't go to another training class; that I couldn't pick up another trade rag; that I couldn't spend the rest of my career begging support reps to tell me the secrets of making shit work that are known only in internal documents, protected by inane marketing concerns. So despite how stupid a move it seemed at the time, I had no choice but to spend my downtime studying Linux. I started my career following my interests, and I knew I had to keep doing so.

    Then, the bottom fell out of the IT industry. In 2001, the company I was with was absorbed by another one, and in the process about 90% of the original staff was eventually hemorrhaged. I saw the writing on the wall before it really got bad, and managed to round up enough solo Linux work to get out while they were still in the mood to beg me to stay. I refused. I did solo Linux consulting for a while, then landed a hot job with a very successful network outfit. I now work exclusively in Linux, writing network automation scripting and performing enterprise security audits. I've remained employed throughout the recession thus far, and my income has steadily increased.

    Do what you love. The rest will follow. Life's too short to deal with bullshit.

  23. WAKE UP, YOU'RE DREAMING by CAIMLAS · · Score: 3, Insightful

    Yes, it's true. You're dreaming. You are in a fictional bubble world where jobs exist in the computer industry (particularly NYC, of all places to expect such a thing to be the case!), minimal computer knowledge (a single OS - Windows, at that), minimal applicable networking knowledge, an unrealistic expectation of educational facilities and organizations, and a truely truely perverse view of what you think you're worth to the economy.

    First off: where have you been? The economy has been in increased recession for the last two years, nearly. I know of people in large metropolitan areas who have 4 year CS degrees at prestigious schools, plus 2+ years of high level administration experience making 22.5k USD a year, with no benefits.

    Meanwhile, here you are, a -Windows- administrator (do not even think of calling that a sysadmin - sysadmin is a UNIX has always been UNIX-specific), just expecting for someone to bight your resume? I've got news for you: if you haven't figured out yet after sending out even 400 applications that you're under-qualified for the kinds of jobs you're applying for, you need a serious reality adjustment.

    If anything, the type of job you've applied for is the type that companies are cutting back on the most, relying on a skeleton crew until the recession ends.

    If you really want to work with computers, -try- and get a tech support job. I wish you luck. You'll need it.

    I know of quite a few people who are stellar programmers, experienced UNIX sysadmins and windows administrators - your all-around qualified individuals for pretty damned near anything you could put them to - who are working tech-support level jobs right now because there's just nothing else in the field available. Given your (apparent) mindset, you'd be bantha fodder against people like this, even with 4 more years of schooling.

    Now, I too find I learn in the same fashion that you do - it only makes sense, because most humans do. It's the way we've been designed, evolved - whatever. The point being, what you're asking for is direct hands-on tutlage or an apprenticeship. If it's apprenticeship you want, seek out a company and ask to pay them to work under strict supervision of their dominant sysadmin. That's probably your best chance.

    Here is my honest and most sincere advice for you: forget about computers. There are many, many more qualified people, many, many more -skilled- people. It's a recession, for crying out loud - one that doesn't promise to let up for a while, either, as any Econ 101 student would be able to tell you. Use your head and go to school for something that's got a fairly high failsafe level with a diverse career choice after graduation - like a business or telecommunications major. You've already demonstrated your lack of head for computers by asking one too many stupid questions.

    --
    ~/ssh slashdot.org ssh: connect to host slashdot.org port 22: too many beers
  24. Re:speaking of certifications... by M|tzi · · Score: 3, Funny

    I am a dimwit and incompetent, so is my mother and neither of us has an A+ Cert so get your facts right!!!