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Age Discrimination, Indian-Style

theodp writes "In April, IBM CEO Samuel Palmisano told investors Big Blue hopes to dodge an estimated $6 billion in liability stemming from a judge's ruling that IBM violated U.S. federal age discrimination laws. In May, IBM closes on its $150-$200MM purchase of Indian outsourcer Daksh, whose age requirements for job applicants make Logan's Run seem progressive. On its Opportunities page, Daksh states that Customer Care Specialists should be between 21-25 years of age and Team Leaders should be no older than 27. Early Daksh investors included Citigroup and we-don't-need-no-stinking-unions Amazon."

35 of 400 comments (clear)

  1. Well.. by Anonymous Coward · · Score: 4, Funny

    When are they going to state that the workers have to speak english? That'd be nice..

    1. Re:Well.. by lawngnome · · Score: 5, Funny

      You just want everything dont you? back in my day we had to read manuals! and half the time they were in another language! *looks at his vcr blinking 12:00 and weeps bitterly*

  2. That's what is wonderful about outsourcing by Anonymous Coward · · Score: 5, Insightful

    If it's not legal in one country, just outsource to another where it is legal.

  3. Let's make one thing crystal clear by Henrik+S.+Hansen · · Score: 5, Insightful
    Let's make one thing crystal clear:

    The only reasons companies discriminate based on age is that younger people are easier to persuade to work harder, longer hours, and that they usually doesn't require as high pay as older, more experienced applicants.

    It is NOT because younger people are smarter or brighter than older people. And who says they are, anyway? IMO, any supposed loss in thinking quickly is easily made up by the experience and better problem solving skills of older people.

    1. Re:Let's make one thing crystal clear by Roland+Piquepaille · · Score: 5, Insightful

      younger people are easier to persuade to work harder, longer hours, and that they usually doesn't require as high pay as older, more experienced applicants.

      It is NOT because younger people are smarter or brighter than older people


      Younger people are not bright when it comes to refusing to work overtime so much that it destroys health and family life.

      I know that often they can't refuse to work hard, because jobs are hard to come by these days and some other youngster is ready to take the place, but also it's usually illegal to fire someone for refusing gross overtime. The only trouble for young people is how do you prove you were fired by your boss on that ground in court.

    2. Re:Let's make one thing crystal clear by Anonymous Coward · · Score: 4, Interesting

      If you want cheap tech support that just reads a script and you're supporting Some Random Game or How To Use Instant Messenger Brand X, then you probably aim for young, cheap people you can easily manipulate and strongarm into hard work, harder hours and little pay or other compensation with the false expectation that hard work pays off in corporations and doesn't just get you laid off when you are promoted into a position that they can no longer afford to keep.

      However, if you are supporting mission critical software or hardware for a company with very expensive ($100k +) support contracts who expect reliable, professional, top-notch, respectable, hard-working employees who take sick days only when they're really sick and can be expected to return a page immediately and be on call like a responsible adult, you hire people with proven industry experience.

      I work in such an environment and I'm almost the youngest person in our huge (thousands globally) support division at the age of 28. Almost everyone else is in their 30s, 40s and 50s. Almost all have college degrees plus five or more years of experience and many have masters degrees.

    3. Re:Let's make one thing crystal clear by NitsujTPU · · Score: 5, Funny

      Dude... What are you talking about? I'm young and work only 60 hours a week and travel only 85% of the time. ...so there!

  4. Is this a problem? by Serveert · · Score: 4, Insightful

    This is why we outsource to India. Less government regulation, fewer worker protection laws, fewer environmental regulations... I mean, are we to enforce our minimum wage laws on India? No.

    --
    2 years and no mod points. Join reddit. Because openness is good.
    1. Re:Is this a problem? by Pituritus+Ani · · Score: 4, Interesting

      Which is why when jobs are outsourced like this to circumvent American worker protections, the products of such labor (or the gross, in case of service businesses) should be heavily taxed.

      --

      Another proud carrier of the $rtbl flag

    2. Re:Is this a problem? by Serveert · · Score: 4, Insightful

      Should Europeans who outsourced to America tax American products given that Americans don't require workers to be near a window, don't require workers to have 5 weeks of vacation and can be fired with ease?

      Things are tricky. I lost my job to Indians but managed to find something more stable and well paying since I do have a good degree, do have plenty of experience, I am relatively young. But what happens when I get older.

      Things are bleak and cold and confusing, the only thing that is sure is people will not think twice about letting you go if that means they can keep their job or make a quick buck.

      --
      2 years and no mod points. Join reddit. Because openness is good.
    3. Re:Is this a problem? by GileadGreene · · Score: 4, Insightful
      ...this is overwelmingly because the standard of living is lower in their country

      It's not so much the standard of living as the cost of living. For example, the film industry has started doing lots of low-cost production in Australia and New Zealand. Now, the standard of living in those countries is comparable to (and arguably better than) the standard of living in the US. But the cost of living is much lower, so the labor is cheaper. From what I understand of the situation in India the standard of living for Indian tech workers is simialr to that of their American counterparts, but again, their cost of living is much lower.

    4. Re:Is this a problem? by Copid · · Score: 4, Insightful

      Here's what follows from that: Your goods are no more competitive than they were when you weren't circumventing US employment law. You're making no more money than you did when you weren't circumventing US employment law. Thus, the incentive to circumvent US employment law goes away. The customers are either going to pay for additional taxes or additional worker benefits. If the taxes are imposed at the right rates, there should be no difference.

      --
      An interesting anagram of "BANACH TARSKI" is "BANACH TARSKI BANACH TARSKI"
    5. Re:Is this a problem? by Marvin_OScribbley · · Score: 4, Insightful

      And who will pay for those additional taxes? That's right, the customers will.

      As they should.

      --
      I'm not a journalist, but I play one on slashdot
  5. Nothing new here by cpu_fusion · · Score: 4, Insightful
    If you consider the working/living conditions in mainland China, home of countless "outsourced" wage-slaves for western industry, age-discrimination seems downright harmless.

  6. Retirement: Whoo hoo! by ScriptMonkey · · Score: 5, Funny

    Cool. It looks like I'd be up for retirement on my 26th birthday (10 weeks from now) if I worked there. I'm sure the pension plan includes all the starvation I can eat. Famine. mmm....

  7. HR's business by fembots · · Score: 5, Interesting

    Why do they want to make the age requirement public? This can be discretely discussed with the HR department and just filter anyone over xx age out automatically.

  8. Two points: by dncsky1530 · · Score: 4, Interesting

    1] People start to work and have kids at an earlier age in India, by ensuring people are between certain ages, you ensure they will be with the company a long time.

    2] More resources on age descrimination

  9. Nice theory, but... by corporatemutantninja · · Score: 4, Insightful

    ...there's a simple reason call centers want young people: they have to retrain them to use American accents (actually, they teach a neutral accent they call "Global English") and older learners have a harder time changing their accents. Old dog/new tricks and all. Judging by the posters selection of links, I'd say he is grasping for ways to bad-mouth the Indians in order to keep the jobs here.

    --
    Actually, I was trying to be Insightful, not Funny.
    1. Re:Nice theory, but... by Anonymous Coward · · Score: 5, Interesting
      "(actually, they teach a neutral accent they call "Global English") "

      I've received quotes from Indian outsourcing companies where they could supply a staff of people who spoke (a) brittish, (b) southern/texas, and (c) american/california accents, and promised they'd adjust their style to match the caller.

      They also quoted rates for having the staff read the local newspaper of key markets so they could make appropriate comments about the weather, ball games, etc.

      This service was much more expensive than the competitor's heavy-indian accent bid, though.

    2. Re:Nice theory, but... by corporatemutantninja · · Score: 4, Informative
      I didn't say "unaccented" I said "neutral accent" and there absolutely is such a thing. It's simply a language spoken without an identifiable regional accent, sort of an "average" accent. In the U.S. we have "newscaster English" which is neutral-American, and in the U.K. BBC newsreaders speak in neutral-British. In India they try to teach something which to American, UK, and Australian speakers sounds neutral. And they do a damned good job of it. I'm from Maine, and believe me they weren't talking "the people talk where I grew up." Ayuh.

      And, I was "traveling a bit": I was observing an accent training class at Daksh in Mumbai two weeks ago.

      Know of what ye speak.

      --
      Actually, I was trying to be Insightful, not Funny.
    3. Re:Nice theory, but... by Anonymous Coward · · Score: 4, Interesting
      oh... and forgot to mention... when tested, they were _very_ good. The same individual gave me his british accent, his deep-southern-drawl, and his california/neutral/hollywood accent. Each sounded perfect to me.

      His neutral accent sounded just like the "generic white guy" from any movie.

  10. story text is misleading by poincare · · Score: 5, Informative
    From the article: A judge ruled last summer the pension changes IBM made in the 1990s violated federal age discrimination laws. Palmisano said Tuesday IBM hopes to win the case on appeal and avoid an estimated $6 billion in liability.

    IBM has discrimiated against older workers in the past, and they're buying a company that discrimiates against aged works now, but other than sharing the common feature of discrimination by big blue, these two events are unrelated.

  11. Time to UNIONIZE by Anonymous Coward · · Score: 5, Insightful
    This is outrageous, yes, but was it really unexpected? With all these companies outsourcing American IT jobs to the Far East, there is only one soultion, one that will keep American corporations from exploiting their workers, both at home and abroad: unionization.

    I've heard a lot of arguments against this in my time (many of them on Slashdot), and most of them boiled down to this: IT workers, as professionals, shouldn't unionize. Unions are for blue-collar workers. While I suppose this is a nice way to think about your job and make you feel better about paying tens of thousands of dollars a year for a degree in Information Studies, it's ignoring reality. Perhaps the best way I've seen someone put it is, in reply to someone complaining about needing a buzzword-compliant resume, that such requirements should be a clue that IT workers are now a commodity. Like it or not, IT is the new factory worker of the 21st century, and if IT workers don't wake up and unionize, they'll get screwed so fast their heads will spin.

    Maybe the AFL-CIO or UAW would be up to the task? They're only a postage stamp or a phone call away.

  12. Slightly off topic.... but along the same lines.. by tonywestonuk · · Score: 4, Insightful

    The best age group for IT related tasks will, at the moment be between around 28 to 35..... Why?

    Well, people in this group grew up with the likes of the VIC 20, the ZX81, The Oric, The 80's 8 bit computers that we learnt and understood like riding a bike. No qualification, or degree will ever match what we know, and understand. Where students now learn computing in Uni, or secondary school, get taught IT skills, we learnt it through love of it, at 10 years of age, or earlier.
    We are the David Beckhams of the industry, The Tiger Woods. Understand that in this era, we are kings, and our ability will never be surpassed by anyone just getting a degree, however young. I am 31, and the my best work (so far) has been in the last year or so. In my workplace, we have had people younger, but, though they can code well, they seam to just miss the point... They just analyze any problem, and apply it to what they've learnt at school or uni, they do not truly understand that problem, or how to realize the best solution.... and there solution is, well, ok, but never shows any innovation or 'Wow factor'

    .... Tony.

  13. Because they're children. by glrotate · · Score: 4, Funny

    Who let you in here anywhay?

  14. We can only hope for one thing by hemp · · Score: 5, Funny

    Renewel on carousel!!

    --
    Skip ------ See the latest from http://www.anArchyFortWorth.com
  15. Re:reverse age discrimination by Arcanix · · Score: 5, Insightful

    Yes, this all sounds great but personally I would prefer not to have a bunch of kids who have no clue about the real world and no concept of responsibility be selecting who will run this country.

    The problem with 14-17 year olds is not in their lack of intelligence, but in their lack of common sense. I think the main issue is that the majority of kids do not support themselves and until they do the really shouldn't have much of a say in how things should go.

    I suppose I could possibly support a measure for them voting if they were not claimed as a dependent on anyone's tax return.

  16. Unions are dead by Grieveq · · Score: 4, Insightful

    There is plenty of fodder in the above comments that could be remarked upon. (Bashing of US companies outsourcing jobs to India) But I think the current state of the economy shows that in the long run, the outsourcing of low wage/skill jobs to India and China is a good thing.

    "we-don't-need-no-stinking-unions Amazon."

    Unions are dead. Japanese car makers, Walmart, and many other business have show us this time and time again. Unions kill creativity, bring little benefit to workers anymore, and will only stagnate the company's growth.

  17. Answer by Adam9 · · Score: 5, Interesting

    I didn't know why they consider blood type as a hiring factor, so I found this:

    Personality assessment through blood type analysis has been prevalent in Japan sine the early 1970's. The Japanese term for this theory is 'ketsu-eki-gata', and is taken surprisingly seriously by the people from that part of the world. Books have been published on the topic, selling very well. In fact, Toshitaka Nomi has published over twenty-five books, and is considered the worlds leading expert on the topic. The blood type categories are used in a similar way to astrology in the west, focusing mostly on relationship aspects of life. Nomi goes further in his books though, even using blood type make up within a country as a theory for that nationality's general national traits.

    Japanese companies often take blood type into consideration when hiring employees, to ensure harmony throughout the staff. All the major car companies in Japan have reorganised themselves in order to attain positive blood type combinations in different working sectors. Surveys have been carried out to try and determine the preferences of different blood types, be it for food, clothes or any recreational activity. It is also a popular topic of conversation in social settings.


    More can be found here.

  18. Trust free markets by argoff · · Score: 5, Insightful

    If a company doens't hire someone because they're too old, then let them suffer the natural consequences of not getting the most effective people for the job. If a company hires a young person because they can pay them cheap and exploit them - make your own company, hire tham away, pay them more and pick the cream of the crop at will.

    Of course, sometimes companies take advantage of the system to expolit people, like communisim. Other times they take advantage of phoney property rights like copyright and patnet monopolies, other times they take advantage of false barriers to entry - like excessive regulation of the railroad industry, or RF frequencies. Not to mention our centralized monitary/tax system routinely rips people off, and locks people into the system when it comes to credit or money. - But from my experience, these problems have more to do with the publics poor belief systems than free markets.

    Moral: societies that have more libertarian values have more economic prosperity for the little guy.

  19. Re:Slightly off topic.... but along the same lines by djplurvert · · Score: 4, Interesting

    Frankly, in some industries, you're too young. I cut my teeth (as a teenager) on a KIM-1 and what I remember about the VIC20/ZX80 crowd is you're afraid of hardware.

    We use to refer to you lot as the "appliance computer users".

    I've found my familiarty with hardware/electronics to be an EXTREME asset in the embedded market.

    plurvert

  20. Feminist would freak by JGski · · Score: 4, Insightful
    What's allowed in most developing countries would make your head spin.

    In the Philippines, it is customary to include on your resume: age, religion, marital status, weight, height, a recent photograph, and if female, "measurements". If you don't, you probably won't be considered. The age of being "past your prime" is about age 25, professionally and maritally. You can be summarily rejected for employment for any of the above parameter values - being muslim as always been a strike against in the Catholic Philippines. Not being of the right sex or not being "pretty enough" to "decorate" the office is pretty common.

    I'm sure other countries are similar. USian companies are required to follow the Foreign Corrupt Practices Act; I wonder if it could apply to foreign age discrimination of subcontractors and subsidiaries?

    1. Re:Feminist would freak by Brandybuck · · Score: 4, Insightful

      Probably why the Phillipines are not an economic powerhouse... "I see you're a Rhodes scholar and MacArthur Grant Recipient, Miss Domingo. However you only wear a B-cup, so we cannot hire you at this time."

      I can understand (but not necessarily agree) wanting a young pretty woman for your receptionist, but it's economically stupid to demand them everywhere else.

      --
      Don't blame me, I didn't vote for either of them!
  21. Re:Ah, the Imperial US raises its head again. by Pituritus+Ani · · Score: 4, Insightful

    As a country, this isn't an imposition of one country's labor laws on another--it's just an adjustment of tax codes to discourage commerce with countries who choose not to have standards equivalent to those of the importing country. Should that be a problem, the government of the exporting country has two choices: bring its labor standards up to facilitate commerce, or remain uncompetitive if it can't compete on a level playing field. This isn't coercion--there's no military force at work here.

    --

    Another proud carrier of the $rtbl flag

  22. As an Indian good to see this topic by PaneerParantha · · Score: 4, Interesting

    As an Indian I am happy to see this topic being discussed.

    When I worked in India 10 years ago, it was common to see such ads. Some companies also asked for your marital status, the number of kids you have, and your driver's license number. There was no option but to provide this information.

    Some pressure on them to discontinue such practices would be good.