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How Google Could Overthrow AIM

An anonymous reader writes "There's an interesting article over at Apple-X.net that speculates on the possibility of an instant-messaging service offered by Google that would be based on the open Jabber protocol. If Jabber was supported by a major company like Google, it could dominate over proprietary services such as AIM or MSN."

46 of 587 comments (clear)

  1. Finally by WALoeIII · · Score: 3, Interesting

    Finally a service that would focus on the messaging, not on locking people out.

  2. IM's by Egonis · · Score: 5, Interesting

    I used to be a hardcore ICQ User (still have it installed with a few contacts now)... but the mass public moved to MSN all of a sudden -- is this in part to the fact that Microsoft shoved it down our throats?

    ICQ can do offline messaging, which MSN can't without an annoying add-in installed.

    ICQ can do SMS, so can MSN now, but with another add-in... this is all previously achieved technology.

    I welcome the concept of Google making an Instant Messenger, please do! They'd probably do a better job at it without almost nightly downtimes of their servers.

    1. Re:IM's by Dark+Lord+Seth · · Score: 4, Interesting

      Here in the Netherlands there was a move to MSN. It is so bad around here the acronym "IM" isn't even used. People just refer to it as MSNing instead of IMing. I think ICQ still hase a very VERY small market share, along with Yahoo messenger. I think dutch people would rather be found dead then found with AIM installed, though.

      Don't know why. I use MSN too, I like it's interface. Nice and clean with a little work, compared to either ICQ or Yahoo. Don't know about AIM, but I know 0 people who use AIM so I honestly couldn't care less. Granted, I mainly use MSN because most people I know use it and because it's available by default on every WinXP PC, not for the interface.

    2. Re:IM's by Feztaa · · Score: 3, Interesting

      I'm in the same boat, basically.

      When I was in highschool, everybody who was anybody was on ICQ, then I went to university and everybody had a brand new Dell/Gateway/whatever POS computer with XP preloaded that forced MSN on them, so everybody I knew in university had MSN. I just use Gaim now so that I can talk to all my AIM, ICQ, MSN, and Jabber buddies with one program.

      I think a google-branded Jabber client would be a great idea; Jabber would allow them to really innovate quickly and it would be a big push for a good technology.

    3. Re:IM's by Tim+Browse · · Score: 2, Interesting

      Speaking personally, I used to use ICQ, but the interface sucked. Sometimes it seemed like there were no two buttons in the entire interface that were the same height. It looked like a crappy shareware app that had been thrown together.

      MSN IM came along with a clean and standard UI, provided a convenient context history for conversations, conversations with multiple participants, and centralised the contact list storage on Microsoft's servers. With ICQ you had to find all your contacts again whenever you reinstalled/used a different machine.

      The ICQ interface was just crap crap crap. I'm glad I don't have to use it anymore.

      The MSN IM interface is not perfect, but it's way less annoying than ICQ ever was. I found the MSN IM interface cleaner and easier to use than the ICQ one. The day I installed ICQ on a new PC and found that when I typed messages to people each keypress made a noise like a goddamn 1920s typewriter was when I knew it was time to give up on ICQ. Although to be fair, the period when it would silently install a web server on your PC wasn't great either.

      That's my theory, anyway.

    4. Re:IM's by timmyd · · Score: 2, Interesting

      I'd like to go further and say that MSN is popular overseas and with lots of foreigners. Majority of americans I know use AIM; but everyone at school whos from India uses MSN like its their job.

      In my experience, MSN handles other languages much better. If I copy some chinese/japanese/korean characters into a msn window, they will show up on the other side if the user has the fonts. But with aim, it is much more complicated and it seems that you have to set aim up for a specific language if you want to do that.

    5. Re:IM's by ManxStef · · Score: 2, Interesting

      Tell you what I miss most from ICQ: the fact that you could set your status to invisible/offline and *then* sign in, so you could quickly check whether certain contacts were around without announcing your presence to everyone - including the people you're trying to avoid (which is what MSN/MS-Messenger does).

      Some of the third-party ones (e.g. aMSN) let you do this, but it's still annoying that the official client shouts "Everybody look, I've just signed in even though I'm supposed to be off work sick!" ;)

  3. IM by Rotkiv · · Score: 2, Interesting

    this might just be what it takes to make me an IMer

    --
    RArr!
  4. Wishful thinking by sessamoid · · Score: 5, Interesting

    This isn't even a rumor. It's basically one guy saying he wishes Google would start a Jabber-based messaging service. How is this front page material?

    --
    "No, no, no. Don't tug on that. You never know what it might be attached to."
  5. Re:Don't think so by rowdent · · Score: 5, Interesting

    Well, considering how many people dropped Hotmail like a bad habit as soon as gmail came out, I think that there's a good change a Google IM program might have the same effect.

    --
    "If liberty means anything at all, it means the right to tell people what they do not want to hear." --George Orwell
  6. They forget by agent+dero · · Score: 2, Interesting

    AIM is already very deeply embedded with many people, even some corporations use it.

    Jabber's been around, along with MSN, and Yahoo, still most people I know (personal and online life) use AIM.

    You forget that this major ISP that is the largest on the planet, kinda, includes AIM in it's program ;)

    --
    Error 407 - No creative sig found
    1. Re:They forget by stevey · · Score: 2, Interesting

      Our company uses an internal Jabber server, and all the Windows desktops have the Exodus client installed upon them.

      It's great for chatting to people in other offices, makes people feel a lot more in contact, and it's a lot more immediate than using email.

      I've known a lot of local companies using Jabber too - even though I'm sure sometimes the PHBs don't realise it's free software, snuck under the rader..

    2. Re:They forget by Ritontor · · Score: 2, Interesting

      This is only the case in the US. Everywhere else on the planet, MSN dominates by a few orders of magnitude. I don't know a single person who uses AIM, but almost everyone i know can be found on MSN. It's scary when you pick up a girl in a pub and end up swapping MSN addresses after you've gotten her phone number.

      The reason for MSN's domination? Girls. Plain and simple. If the girls are somewhere, the boys will follow. Domination ensues.

      --
      Perhaps the answer to the problem of teenagers dropping bricks from motorway and railway bridges is to sue Tetris.
  7. Advertising? by avalys · · Score: 4, Interesting

    I don't know if their ad-supported model would work in IM, though. I prefer my IM windows to be small and inconspicuous - I don't know if I'd like having text ads (of any size) cluttering up my display.

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    This space intentionally left blank.
    1. Re:Advertising? by Anonymous Coward · · Score: 1, Interesting

      I don't know if I'd like having text ads (of any size) cluttering up my display.

      i agree. there's no way in hell i would use a google im client if it had advertisements. i refuse to use icq (except in gaim) for this very reason, and when i use aim in windows, i use deadaim to get rid of the ads.

  8. Re:ICQ by Anonymous Coward · · Score: 2, Interesting

    We live in a world of fads and ICQ was a fad. When the early adopters started gloating about their low low ICQ #'s it got on some people's nerves and it just started to go away.

    That said, I never used ICQ. The fact that you needed to actually have a # to chat with someone was insanely stupid. AIM and MSN caught on because remembering "sexylady69" was easier than remember "42542432". What if I confused her for "KolageLezBian"... man I would have been fucked.

  9. email linkage by theMerovingian · · Score: 2, Interesting


    The only reason I have Messenger installed on all my computers is to give me a popup when I have a new message in my hotmail account.

    If google can popularize Gmail enough, and integrate it with their messenger service, I can see alot of people switching over.

    Triple points if they could get it to work with the other messenger services seamlessly. I would rather have one client, and be able to talk to everyone. Although there are probably some legal/technical issues to prevent this from working properly, it would definitely give me incentive to switch to an all-google solution for my personal communications.

    Quadruple points if Google bought Vonage or a VoIP company and integrated everything seamlessly. That would be cool, but a little scary.

    --
    "If you think you have things under control, you're not going fast enough." --Mario Andretti
  10. Searchable IMs? by JTWYO · · Score: 5, Interesting

    I'd really like this if it meant I could search my IMs the way Google allows the searching of GMail (as I understand it). With AOL instant messenger, which I use due to all my friends using it, there's no archive at all, so a good chunk of my daily correspondence is lost forever. If there was some privacy-friendly way that I could store all my IMs and search them for important links and discussions I've had, using Google's powerful tools, I would definitely jump ship and try to bring as many people with me as possible.

    1. Re:Searchable IMs? by mandos · · Score: 2, Interesting

      How about being able to click just one button, and having a log of your IM stored in your GMail account? Maybe take it one step further and have it automactically pull some relavant parts too and put them at the top. For example, any IM with a link in it could be copied to the top with surrounding context, so you don't have to go hunting for it later.

      Another feature I would like to see is have Google run queries in the background on my IMs, and at the bottom of the IM window show a few links, say one to a web search, one to an image search, one to a news search and one to a GMail search (if I'm talking about it now, I'm likely to have before too). That would help tremendously in actually finding information. It's nice that I can go search for the info, but having an automated process going and finding what I'm currently chatting about and displaying it to my friend and myself would be quite a feature.

      --
      Mike Scanlon
  11. yes, but ICQ had a *HORIBLE INTERFACE* by autopr0n · · Score: 4, Interesting

    While ICQ may have had some usefull features (feel free to dig through the 450 page manual), the interface was awfull. It got killed by AIM and MSN because they were simple to use.

    --
    autopr0n is like, down and stuff.
  12. Re:ICQ by Scoria · · Score: 4, Interesting

    Any version beyond "ICQ98" was extremely bloated, and those who weren't offended by the bloat were offended by the presence of AOL, who had acquired ICQ and was attempting to deprecate it in favor of AIM. Many of us can also recall the blatant security vulnerabilities inherent to the ICQ protocol, including "ICQ identity theft," which was somewhat commonplace around 1999.

    --
    Do you like German cars?
  13. Where's the profit? by Anonymous Coward · · Score: 0, Interesting
    I don't understand why a major company would push a distributed protocol like Jabber. It's an open protocol where anyone can set up a server. It's not the same environment where most people use their service and an "official" client with advertising. No money coming in.

    I think we all will switch to Jabber, but I don't think the push will come from big companies. It will come from ISPs offering Jabber service as part of your paid service.

  14. IT was the ICQ spam by LordZardoz · · Score: 2, Interesting

    I switched over to MSN because of the amount of spam coming in over ICQ. Aside from that, the interface for MSN simply feels better (messages sends when you hit enter by default, simple appearance). While ICQ can be setup to do all that MSN does by default, its the fact that MSN does it by default.

    END COMMUNICATION

  15. God, i hope so by Lisandro · · Score: 3, Interesting

    I would kill for an unified IM system; Jabber is the best out there so far. There's a good primer at http//www.jabber.org, but basically, think of an instant e-mail; the network stays decentralized. No one controls it, there's not a single server running the show. Not only that, right now Jabber can be "bridged" onto other IM networks, so transition can be smoothed, to a degree. Your own ISP could host a Jabber server for you, with the same username as your mail, for example. Neat stuff.

    The protocol is also well designed, as far as i've looked into it. I'm forced to use MSN, and i've already stumbled into the "can't block annoying kids" problem. ICQ is nice, but seems to be dying, and AOL i can't stand.

  16. Re:why? by nodwick · · Score: 4, Interesting
    Because there is a major advantage to switching to an open IM protocol. For one, you can write your own client to work with the service(s).
    Are you serious? How many people do you know who are running IM clients they've written themselves? This isn't going to be the selling point to get people to ditch their old networks. IM networks aren't like operating systems: it's not enough that YOU switch to your favorite open source alternative, if you want to have anyone to talk to you'd better convince all your friends to switch too.

    Another post talked about the "good old days" before IM fragmentation when everyone just used ICQ. In my view, the golden opportunity for everyone else to get market share was when Mirabilis failed to update ICQ so that it would work through corporate firewalls. Before long, all the kids who were crazy about IM in college graduated, found out they couldn't run ICQ through their company's corporate firewall, and moved en mass to other networks like Yahoo that had workarounds. By the time ICQ caught up, it was too late, people had already switched.

    If Google is going to get their IM network to take off, it's going to take something about existing IM networks that can similarly simultaneously annoy you and all your friends into switching. I'm not sure what it's going to be, but it'll probably have to be something stronger than the lure of having everyone code their own client.

  17. Re:why? by Aerog · · Score: 2, Interesting

    Will they switch? Sure they will. People switch because they're lemmings. Look at MSN. I guarantee most of the people I know on MSN only got it because somebody else they knew was on it, who got it because somebody else was on it...

    Plus it's Google. I like GMail, think the interface is good for what I do with it, and if they can extend that to messaging then they can start to turn the geek crowd who will then make somebody else do it and the lemming effect kicks in.

    Personally, this may be enough for me to install something like it again. Right now I will NOT install MSN and will never install it because of a few personal dislikes. However, Google? That could and may be enough for many to make the move. ... That and I find the text ads interesting and sometimes funny, but not invasive...

    --

    - Relativistic? That's barely Newtonian!
  18. Re:Don't think so by Rallion · · Score: 4, Interesting

    I'll just pretend GMail is actually out for this post.

    It's not the same thing at all. E-mail is all interoperable. Different mail services are like different IM clients, not like different IM networks. Being one of the few users of an email provider has a certain appeal to most people. However, with an IM service, it's useless unless other people are using it too.

  19. Re:How does this fit the Google company quest? by ErpLand · · Score: 2, Interesting

    It would perhaps remove many people's need to have a Hotmail address purely to be able to use MSN Messenger. Less people tied to Hotmail would probably mean more customers for GMail.

    I for one would much prefer to use my own Jabber server to be able to chat directly with someone@gmail.com. Yay for open protocols and inter-server links. At the moment I only use it for work stuff.

  20. Merge IM and GMAIL by artlu · · Score: 1, Interesting

    Imagine being "always available" and if you are not at your IM it would go and stay in your GMAIL account right now.

    gShares.net

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    artlu.net
  21. Google Messenger by Anonymous Coward · · Score: 1, Interesting

    Google seems to be progressing from a deskbar (toolbar.google.com/deskbar/) to email (gmail.google.com), email with a desktop email alert (toolbar.google.com/gmail-helper/index.html) and hopefully a instant messenging client. Integrating web search, searable archived queries, searchable IM archiving, relevant text ads, and that 1Gb of email storage with an integrated single sign on is an interesting possabillity. IMHO I think that is google's overall strategy, and they are just parting out to us individual components of what will eventally an integrated ad delivery system. The question is really whether they can design everything so well, that people would put up with ads. I currently have gmail and I don't mind the ads, if anything they are humorous (and yes, I'm away of other free 1GB emails like mail.walla.com etc.). What do you think?

  22. Re:Posters without vision.. by Wudbaer · · Score: 2, Interesting

    This would be like tape-recording all your spoken conversations. What do you need to search your IM conversations for ? "Hey, you called me this-and-that on January 24th, 2005 11:23:11, don't deny it ! I got proof !" Yeah. Great. Well... perhaps not.

    It's already more than enough that I can find all the shit I wrote on usenet ten years ago when I was young and foolish on Google groups as well as my old, for me long inaccessible homepages from 94/95 on Google. If Microsoft tried this, everyone would be up in arms, but because it is Google it would be oh so cool.

  23. Re: all the better to see you with, my dear by Jonny+Cat · · Score: 2, Interesting

    What genius it would be to lure the masses into the ultimate information trap.

    The trapdoor slams when they have everything they need to control you... the Walmart of the web.

    I'm not saying its going to happen. However, us paranoid (for medicinal purposes, of course) civilians have our eyes peeled.

  24. Re:ICQ by ThogScully · · Score: 2, Interesting

    I never really heard about identity theft on ICQ - never really looked into it.... but that explains why I lost my really low UID there... The username and password were just different all of a sudden one day.

    I did signup for a new one but never told anyone I knew about it, so essentially I didn't use ICQ anymore.
    -N

    --
    I've nothing to say here...
  25. Re:Why Google and why Instant Messaging? by oneishy · · Score: 2, Interesting

    Why is google the right company to do this?

    Simple put, they have the most to gain. Perhaphs you should read this blog about how google probably will move into areas that give them a) more eyes to show context relevant ads or [more importantly] b) move into areas that give them insight into what people are interested (IM's would be relevant here) or areas that give them information on where and what we spend out money (this includes being a go-between for the client and a merchant, or merchant and bank).

    So you see... with googles software expertiese in making things easy to use, (and simple at the same time) they could make people *want* to switch to their IM client, while gaining valuable insight at the same time

    It's all about driving the add revenue, and for google that means giving more relevant ads (which advertisers pay more for).

  26. Re:Wha? by JaredOfEuropa · · Score: 2, Interesting
    Trying to convince people like my little sister to give up her little world of AIM for something entirely new for no real benefit would be really difficult.
    I suppose a good number of people will run both clients in parallel for a while. Then, if more and more people choose Google IM and don't bother to fire up the other client anymore, others will see a shrinking list of on-line contacts on the old client and drop it as well.

    It depends of course on how well Google's client will measure up:
    - It better have a 'G' in front of the name... instant street cred.
    - They will probably get the user interface right like they have in the past: lightweight, intuitive, attractive, instead of the bloated, confusing and fugly interface of ICQ.
    - I wonder if they will allow other clients to connect... not so much to replace the Google client, but to allow people to develop clients for platforms they might not have thought of... oddball operating systems, PDA's, mobile phones, or even Perl scripts running on webservers. People have done all this with ICQ and MSN, but it is really tiring to try and keep up with ever-changing protocols and operators trying to lock you out.
    - Oh and Google... please please please include off-line messaging like ICQ, instead of diverting to email. I want ONE client on which to receive messages, offine or online.

    Personally, I think the world has been waiting for IM done right. Google is large and clever enough to provide enough initial momentum to their IM effort, and they have a good track record when it comes to usability.
    --
    If construction was anything like programming, an incorrectly fitted lock would bring down the entire building...
  27. Public IM discussions indexed and searchable by dotslash · · Score: 4, Interesting


    Google can leverage its search technology by logging "public" IM conversations and making them indexable. Users can pick if they want their chat room/IM conversation public and have everything indexed.

    You could do an interview with someone, and have it captured and indexed. Or the IETF could hold a committe meetting in a public chat room, knowing that there is an instant public archive.

    Someone searching might find a snippet of a conversation. From there, Google could provide the full thread by moving backwards or forwards from the snippet that was a hit.

    Of course, most conversations would be private, but some might choose to have public discussions.
    As long as it's not evil.

  28. Re:ICQ by Curtman · · Score: 2, Interesting

    For one thing, they refuse to help you if your account is compromised. My UIN was stolen a few years back. The ass who took it, spent a few weeks trying to gain information about me from my contacts. The exact same thing happened to a friend of mine a few days before me, and neither of us can even get so much as a response from anyone at AOL. At the time my UIN was listed on some Russian page offering stolen UIN's for sale. You would think that would be something AOL might want to put a stop to since it only makes them look bad. If an 8 character (max they allow) alpha numeric password isn't good enough to prevent that, then at least pay attention to people when they come looking for help. And before anyone mentions the password retrieval thing - according to it, my email address was set before there was a retrieval service so it cannot be used.

  29. Re:why? by Just+Some+Guy · · Score: 4, Interesting
    How many people do you know who are running IM clients they've written themselves?

    I do. Or more correctly, the company I work for runs the IM client that I wrote. Why? Because we wanted to add web accessibility to our IM system, and it was nearly trivial to throw that onto our Zope server. What's the going rate for integrating MSN or Yahoo! onto a pre-existing Unix web server these days?

    Yeah, I realize that this is a very atypical situation, but just because you don't know someone who's written their own client doesn't mean that noone has. There are a lot of niches where Jabber scales down brilliantly, but where the old, closed systems don't seem to scale down at all.

    --
    Dewey, what part of this looks like authorities should be involved?
  30. The more people there are who can add features... by Chris+Acheson · · Score: 2, Interesting

    ...the more likely it is that someone will come up with something really cool. If you're not a programmer, you still benefit from other people having the ability to modify the code (or create their own clients, in this case).

  31. Re:Wha? by Rytsarsky · · Score: 2, Interesting

    But you can use 'transports' (aka gateways) on jabber servers other than the one you are registered with... eg- I use jabber.org as my primary jabber server, but connect to aim, msn, y! and icq through myjabber.net and irc through jabber.org.uk (it's the only one I've found that actually works). In other words, you don't have to use google's transports (they probably wouldn't have them anyway) to connect to the other services.

    --
    God became man to enable men to become sons of God. -C.S. Lewis
  32. Re:How does this fit the Google company quest? by maskedbishounen · · Score: 2, Interesting

    I don't know about you, but I'm not about to hand off all aspects of my life to some company-- any company; yes, even Google.

    I have a little safe in my closet. I file all my paperwork in it by category, oldest stuff first. Need something? Get the key, go to the folder, pull the item.

    I would want to allow a single company, which solely exists to make money off of me, to do this for me because...?

    I'll be my own Big Brother, thank you.

    --
    "An infinite number of monkeys typing into GNU emacs would never make a good program."
  33. Re:why? by 1000StonedMonkeys · · Score: 3, Interesting

    I run an IM client that someone else wrote: gaim.

    I think you'll find this is true of quite a lot of people. The benefit of an open protocol for most people isn't that they can write their own client, it's that they will have numerous clients to chose from and they can take their pick. With a closed system like AIM or Yahoo, you still have the unofficial clients, but you have to worry about the networks purposely breaking them every once in a while.

    I mean, face it, the official AIM client is a complete and utter piece of shit (only surpassed in crappyness by the official ICQ client, which is why ICQ lost my business). I can't comment on the Yahoo client, as I've never used it, but let's just say I don't expect much. If you're still running an official client, I feel sorry for you. Unless you like adds.

    The reason people will switch is because they're already running Gaim or Trillian and adding another network is just as simple as adding some contact info into a configuration dialog. Eventually people will run out reasons to use the closed networks.

  34. Re:why? by aggiefalcon01 · · Score: 2, Interesting

    If Google is going to get their IM network to take off, it's going to take something about existing IM networks that can similarly simultaneously annoy you and all your friends into switching. I'm not sure what it's going to be, but it'll probably have to be something stronger than the lure of having everyone code their own client.

    Like popup advertisements? I wouldn't mind a VERY few text ads appearing in the bottom corner of my IM windows. Popup image ads, and the useless AIM Today screen (and similar, on other networks) annoy the heck out of me, and make me pine for a better alternative.

    --
    Global warming is neither science, nor politics. It is a religion.
  35. Re:why? by timmyf2371 · · Score: 2, Interesting
    Of course, because Gaim is so heavily marketed and promoted it has such a good chance of becoming the standard instant messenging service with the majority of internet users.

    [/sarcasm]

    I use Gaim when using a Linux-based computer - with over 512mb RAM on my Windows machine, I have no problems in running MSN, Aol Messenger, and IRC with no noticable performance drop - and therefore Gaim (the Windows version) would be a poor alternative in my eyes.

    For the record, I have no problems in using a Jabber-based IM, or one which supports all protocols - but the implementation must be better and accessible to the entire internet population than Gaim currently is.

    --

    Backup not found: (A)bort (R)etry (P)anic
  36. Good Business, but... by General_Tso · · Score: 2, Interesting

    If Google wants to hock more ads, it's a good business idea. But, and I'm sure this is redundant, don't we all want fewer protocols already...

  37. So now Google owns you by lcsjk · · Score: 2, Interesting

    If Google is big enough to run most of the others out of existence, then Google will be in the position to dictate everything about instant messaging, and its just a matter of time before it turns into an unwanted, undesirable "control" of your messaging service. Ad pushing and maybe even a "pay for" special service might be a part sometime.