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Dell to Get Into Cell Phones in 2006

prostoalex writes "BrightHand looks into the future of Dell Axim PDA line. X30 will be discontinued, X50 will get another update of Windows Mobile, and pretty soon Dell might be entering the cell phone business with PDA+phone Axim combo. The phone line will replaces the X50 model in mid-2006."

35 of 157 comments (clear)

  1. Fantastic... by jargoone · · Score: 5, Funny

    Dell level 1 tech support is what we need for cell phones.

    Are you currently a live human being? Do you have ears? Is the phone placed next to your ear? Is the phone powered on? Yes, sir, I know that you are talking to me this very minute on the phone in question, but I have to ask these questions in order to escalate your call. Once again, is the phone powered on?

    1. Re:Fantastic... by Anonymous Coward · · Score: 5, Insightful

      Good example, but your tech rep's English is too good.

    2. Re:Fantastic... by nosse_elendili · · Score: 5, Informative

      Having worked as a Dell Level 1 tech back in the glory days (i.e. before overseas outsourcing), I have to say that I understand why they require these guys to go through the dumb questions. The VAST MAJORITY of the calls that come into tech support are really really stupid and I would say 75% or more of them are fixed by the time they make it through the standard checklist.


      Surely the typical /. reader isn't going to call in unless they have already tried all that stuff, and I understand how frustrating it is to those who actually know something about computers, but believe me the tech's on the other end are not justified in assuming that incoming callers are competent users.


      Insider Hint: the best way for the tech-savvy to get support is to use the online request service option. Avoid the phones like the plague. When you make an online request, take a few sentences to let the tech on the other end know that you have done all the obvious stuff. Since I know what they are looking for, I almost always get a "your part/tech is on the way" response within an hour.

  2. My phone can already do pda stuff by Organized+Konfusion · · Score: 5, Insightful

    The biggest use of a pda is to keep track of appointments, take notes, and hold contact information - all of which my nokia 6230 can do NOW! PDAs are dying.

    1. Re:My phone can already do pda stuff by mr_z_beeblebrox · · Score: 4, Interesting

      The biggest use of a pda is to keep track of appointments, take notes, and hold contact information - all of which my nokia 6230 can do NOW! PDAs are dying.

      If you noticed they said it would be geared towards business clients. In the world of POS (that's point of sale, not Chevy) the PDA has the ability to replace cash registers. I would bet the new Axim/cell phone thing will have a built in digital camera and optional bar code readers. A cashier with a camera can speed up the RMA process and document abused merchandise. A warehouse employee could use all those things. Imagine a receiving clerk in Chicago receiving faulty merchandise and using his Symbol PDA/scanner to take a picture and e-mail it to his manager in Az to get a decision on receive or refuse. Huge benefit. The PDA is not dying, it is adapting.

    2. Re:My phone can already do pda stuff by dsginter · · Score: 3, Insightful

      PDAs are dying.

      PDAs would have been dead a long time ago if the industry wasn't so greedy. For example, as you have illustrated, even the most basic of cell phones have had adequate PDA capabilities for years now. My Nokia 3588i certainly does. But I don't use it because Nokia wants to rape me to the tune of $50 for a data cable. Then I have to get proprietary software. So I don't use this functionality and never will.

      If some bright spark in the industry realized that they could win most of the market over by simply offering a "non evil" policy on parts, accessories and service. For example, if someone adopted the USB standard for charging and data transfer, I wouldn't ever have to buy this shit over every time I bought a cell phone. I realize that the ultra high-end has already adopted this but there should be a friggin' law that requires all phones to adopt this policy.

      But our government is run by big business so this will likely never happen.

      --
      More
    3. Re:My phone can already do pda stuff by mr_z_beeblebrox · · Score: 3, Informative

      No, I think "business" is just what we all think it means: A Blackberry replacement for executives and salespeople.

      Perspective is everything. As a distributor I think 'warehouse' when I hear the word business.
      We use axim X50s in our warehouse. The units cost 300$ plus 100$ for a three year warranty and another hundred for drop all insurance. That makes 500$ for the pda plus 150$ for an sdio bar code reader 650$ total. Symbols piece o'junk entry model is 1200$ without a service contract. That is why I go dell on PDA. I replace about 2 per year, under warranty

    4. Re:My phone can already do pda stuff by sjbe · · Score: 2, Insightful
      even the most basic of cell phones have had adequate PDA capabilities for years now. My Nokia 3588i certainly does. But I don't use it because Nokia wants to rape me to the tune of $50 for a data cable [nokiausa.com]. Then I have to get proprietary software. So I don't use this functionality and never will.

      I think you are right about the greed part but "adequate PDA capabilities"? I use a Palm Tungsten for a PDA (connected via bluetooth to my phone) and wouldn't dream that my Nokia would be able to replace it. Same with the Treos some of my friends have. I suppose it depends on your needs but my Nokia 6310i has (roughly) the same capabilities as your 3588i and it's utterly useless as a PDA. Why? Several reasons.
      1. You already touched on crappy, proprietary software. Nokia's software on the PC sucks. No really, it's horrifically bad. It barely works, has a crappy interface, doesn't integrate with the system unless you happen to be an Outlook user, and consumes lots of resources without really doing much of anything useful.
      2. Navigation. The screen size/fonts are not sized usefully for efficient navigation except for the simplest information. You can't usually see more than a 10 digit phone number which makes viewing addresses (email or otherwise) awkward. It's not bad for appointment notification but you can't use it because of the afformentioned crappy software.
      3. Interface. I have bluetooth and infrared with my Nokia which saves me the trouble of getting the overpriced data cable. But even then, I had to get a firmware update for Nokia's bluetooth to cooperate with my Thinkpad. The infrared worked fine but it doesn't matter because of point #1 (Nokia software = crappy) I don't even have a problem with them selling the cable separate but when they do sell you a cable, it's some absurd proprietary cable instead of firewire/usb which would be actually useful.
      4. Most importantly, Nokia doesn't care about end users much. You aren't their main customer, the carriers are. Most phones are subsidized by the carriers and it isn't really in the carrier's interest to pay for a phone with the added cost of a decent PDA type system they won't make any money from. They don't want to pay for the tech support, they don't want to pay for the development cost and they don't want to pay for hardware. The only thing they do want is enough PDA-like features so they can put it on a check list so that their competitors can't claim their phone does more.
  3. Great for Competition by pholower · · Score: 3, Interesting

    Although this seems like a mistake, Dell may actually be able to encourage the market on cheaper smart phones. The article, if you read, went into absolutely no detail about the phone but one can assume it is a smartphone. With competitive forces like Dell (which seems to be all dell is good at as of late) Treo and Blackberry are going to have a run for their money. I am all for more choices and better competition in this market, but to whom will they offer their services will be the next question. Will it be a brand specific deal, or will they provide to the masses and make it available to all major carriers?

    --
    -- johntracy.com, because everybody else is wrong.
    1. Re:Great for Competition by stecoop · · Score: 4, Insightful

      Your tickling one of my biggest gripes with cell phones today - carrier specific phones. Maybe one day the hardware will be powerful enough so that software will talk to whatever technology is used. A new technology arrives, great, get a software upgrade instead of new hardware. But this isn't specific to cell phones either - how many 802.11 technologies have you gone through?

    2. Re:Great for Competition by smittyoneeach · · Score: 2, Interesting

      Time will Tell if Yet Another MicroSoft Handheld will make a difference.
      For me, the Treo does all that, and, more, does not kowtow to Redmond.
      Fight the power.

      --
      Get thee glass eyes, and, like a scurvy politician, seem to see things thou dost not.--King Lear
  4. Commodity phones, the end of innovation? by squiggleslash · · Score: 5, Insightful
    While I understand Dell's decision to get into the cellphone business, it has to be said this marks the beginning of a potentially worrying trend. Dell is the biggest manufacturer of commodity PC hardware in the world, and cellphones are also going in that direction. While that might seem a good thing, remember that the commoditization of the PC industry essentially sucked the innovation from it. PCs have gotten faster, but for the most part, there hasn't been a surprise, a new way of doing things, in PCs and in personal computing, since the early nineties.

    What we may be seeing is the start of essentially the phone clones. Imagine the offerings from most of the large manufacturers being essentially identical, perhaps three or four models, all looking broadly the same as their competitors equivalents, differing from competitors by battery life, probably running the same firmware. You might get the basic no-frills phone, similar to a Nokia 61xx series, a slightly more advanced colour phone with a camera, a PDA phone that's literally a pen-based PDA with GSM/UMTS built-in, and an expensive slimline phone. That's the future of phones, much as every PC manufacturer produces essentially low-end and high-end PC-clones, differing from competitors by case colour, and laptops.

    From a technologists standpoint, it's also depressing. Phones remain a relatively closed platform, with only limited opening up in the form of the occasional J2ME implementation, usually badly implemented and slow, or Symbian/WinCE platform, both of which are designed to be as closed as the phone manufacturer chooses. The idea of being able to get independent development environments, independent convertors and compilers (on an off-topic note: why do we now call compilers "linkers" and use the word "compiler" to refer to code converters? That's just dumb. I used to think it was only tech-illiterates that used it that way around, but it's slipped into normal usage. People: It's a "C convertor", not a "C compiler". You can't get language compilers, compilers compile - Compile (tr.v): To put together or compose from materials gathered from several sources: compile an encyclopedia - object code to produce executables) so people can create new software for their phones and make them genuinely friendly to them is unlikely, and probably going to become less likely the more phones become commodities. In some ways that's ironic, as the opposite happened to personal computing, but in personal computing people were directly buying PCs rather than trying to get them from phone service companies.

    Will this essentially be the end of the diversity we see from Nokia's 9xxx series to the Treo to all manner of other technologies? I hope not, but I fear Dell wouldn't be interested if the industry wasn't going in this direction. If it happens, expect Nokia and Sony Ericsson to become also-rans, or else shadows of their former selves, to the Nokias and SEs of today what HP was to the HP of old.

    I guess, whatever else, time will tell.

    --
    You are not alone. This is not normal. None of this is normal.
    1. Re:Commodity phones, the end of innovation? by amichalo · · Score: 3, Interesting

      While that might seem a good thing, remember that the commoditization of the PC industry essentially sucked the innovation from it.

      Cheers to that statement! I believe it is because the obvious competetive advantage in any market is price. You can always try to sell the same thing as your neighbor for $1 less and try to gain market share. Thinking differently and actually innovating is risky because if people don't like your innovation, you wasted R&D and manufacturing on a product you have to discount to sell. So the safe thing is to cut into your margins or try to gain operational efficiencies and economies of scale to offer lower prices a la Dell and Walmart.

      PCs have gotten faster, but for the most part, there hasn't been a surprise, a new way of doing things, in PCs and in personal computing, since the early nineties.

      I am not so certain this is try. Check out what the last ten years have brought us:
      - common usage of PDAs/Treos/Blackberries
      - alternative 'entertainment' usage for PCs as the home music/video server

      I do believe that the market is stagnating because it is presided over by large vendors (Dell/HP/IBM/Toshiba) who don't innovate, they duplicate while improving efficiencies to lower cost. In both of the markets above (just like HP has the iPaq) I think we will see more of the big vendors getting into things. Don't believe me, just Google for how many people are loving the Mac mini in their entertainment center at home and Apple doesn't even have a movie store yet!

      --
      I only came here to do two things; kick some ass, and drink some beer...looks like we're almost out of beer.
    2. Re:Commodity phones, the end of innovation? by Cyn · · Score: 3, Informative

      Any phone will work with any carrier, so long as they are using the same base technology. You can't use a GSM phone on a CDMA network - nor can you use a dual band european GSM phone on an american GSM network. This is less and less an issue as more and more phones are becoming tri or quad band (There are four GSM bands, 850/900/1800/1900).

      You *can* buy a cellphone and use it with any carrier - what you can't do is buy a cellphone for pennies after rebate ... without a big 1 or 2 year contract. That's just the way it is in the US, the carriers set it up so that cellphones have no value, and their value is subsidized by a big early cancellation fee on a 1 or 2 year contract.

      Elsewhere, you buy your phone and get your service - and there's actual proper competition. If you don't like your service, you leave.

      Incidentally, carriers locking these phones to only work on their network is complete bullshit. You're buying the phone alongside the contract, and then getting a rebate. If they want to lock the phone to them, then you shouldn't be "paying full price and then getting a rebate". I've had mixed experiences with this - my t68i with Tmobile doesn't work with my current Cingular plan, but my v600 with Cingular (currently) was able to swap SIMs with my coworkers v600 with Tmobile [his similarly worked, but he needed to enter an access code to connect to Cingulars network - which is undoubtedly stored in my phone somewhere]. From what I've read, it's still quite common practice to lock them.

      --
      cyn, free software and *nix operating systems enthusiast.
    3. Re:Commodity phones, the end of innovation? by Eminence · · Score: 2, Interesting
      • While that might seem a good thing, remember that the commoditization of the PC industry essentially sucked the innovation from it. PCs have gotten faster, but for the most part, there hasn't been a surprise, a new way of doing things, in PCs and in personal computing, since the early nineties.

      Nothing strange in that. Commoditization is normal in anything that ceases to be high tech, bleeding edge. IT & computers aren't bleeding edge anymore. Period.

      And this is not totally bad and doesn't mean there is no innovation. Let's take cars as a very good example of the same trends. Yes, cars ceased to be innovative some 80 years ago - every major component of a car was invented before the II World War begun including automatic transmissions and car radios. But no one could argue that there is no improvement between a car of today and car from late thirties, even despite the fact that basically well... they do the same thing. And probably someone from the period could easily adapt to driving the modern version (as controls for example didn't change at all).

      The plus side to this is that, environmental concerns aside, everyone now can have a car and all the freedom of movement and ease of moving stuff it gives.

      Same with computers. Yes, all PCs do more or less the same thing. Yes, they are ugly, run Windows but are cheap. But everyone can afford them. It's great!

      And if you demand something different and on a higher level there is still Porsche and Apple.

  5. Wow by mattmentecky · · Score: 5, Insightful

    A company already entrenched in a saturated market (hardware/computer retailer), branching out into an even more saturated market (cell phones)? Sounds like a winning plan there.

    1. Re:Wow by swb · · Score: 3, Insightful

      You don't think that Dell has any experience dominating a saturated market through business efficiency, do you?

  6. Good finaly compete with HP phones by johnjones · · Score: 2, Insightful

    HP phones are good but they are VERY expensive

    its a no brainer for dell as intel provides the hardware and MS the OS

    its what all the support + blackberry people want as you can actually get decent applications written for them

    dont cripple them dell allow any sim card to be put in and they will sell by the bucket load

    bluetooth (for headphones) and wifi(for corp data) a must

    I hope they come to the UK market

    regards

    John Jones

  7. Dell support by digitaldc · · Score: 4, Funny

    The new phone comes with an outsourced # key that connects you directly with their outsourced technical support. Only $4.99 per minute, press 1 for partial-English, all others please hold for the next available representative.

    --
    He who knows best knows how little he knows. - Thomas Jefferson
  8. Great... by Anonymous Coward · · Score: 4, Funny

    Great...Now I'm going to have to listen to geeks talking about how they upgraded from a cellphone to a dellphone.

  9. Unlocked by petecarlson · · Score: 2, Insightful

    All they need to do is sell them unlocked with 802.11b data and VoIP support. At first they will cost a boatload, but it will help push other manufacturers away from carrier lock in. If anyone can supply data services, I see an entire new market for WiFi to the phone.
    If I could cover most of your city with WiFi, would you pay $10 a month for unlimited data at 1MB/s to your phone?

  10. Finally by Jeremy.DeGroot · · Score: 2, Insightful

    This could be what finally gets me to buy a cell phone. I've held out on phones because they don't do enough else to make me buy one (or they can do things like calendar and note-taking, but I prefer in interface of my day planner), and I've held out on PDAs because they're expensive and also aren't superior to my day planner. But if Dell markets a well-designed phone with serious computing power and a good interface, that may be the killer app that finally drags me kicking and screaming into the market. Here's hoping they can sell real multi-function phones with the quality and price that they've been providing computers at.

    1. Re:Finally by biglig2 · · Score: 2, Interesting
      Who could ask for anything fairer? Here's some notes to help you on your way:

      PDA is better than paper because::

      You can back it up to your PC or memory card

      It can play music, video, video games (though you can put paper games into a Paper device. I like sudoku myself)

      Easier to read when it is dark.

      It can store a lot of info in a small space - you can load a memory card with a hundred e-books if you want.

      You can get connectivity for it and use it to surf the web (poorly), check your e-mail, ssh to your box, etc.

      Syncronises with your PC's PIM.

      It can sound alarms.

      Paper is better than PDA because

      Very cheap.

      Wider rage of form-factors. (Compare a pad of small post-its, a hipster PDA (which is a dozen index cards and a bulldog clip, for those not familiar with it), a moleskine notebook, a A4 ring-bound pad, a filofax, a big portfolio, etc. etc.)

      Survives water, drops etc. better

      Never runs out of batteries

      Parts easier to obtain

      Easier to read in bright sunlight.

      Much easier to personalise (e.g. by printing your own inserts that match your exact needs)

      You can tear pages out and give them to people, stick them on the wall, etc.

      --
      ~~~~~ BigLig2? You mean there's another one of me?
  11. I will buy one on one condition: by millennial · · Score: 2, Funny

    They must bring back that pothead to do the commercials. Dell is nothing without him.

    --
    I am scientifically inaccurate.
  12. Good by Mr_Silver · · Score: 3, Interesting
    Having just had my life cruelly shattered in the realisation that the Sony Ericsson P910 is neither a good phone or a good PDA, I'm actually glad that Microsoft is expanding into the smartphone market through Dell.

    So far, my current P910 thinks that closing the flip means I'm done, doesn't syncronise with Outlook properly (all my mobile numbers are labelled as work), runs dog slow, can't call up numbers quickly to dial them, the keyboard doesn't suggest words, no quick way to enter a capital letter (no swipe-up movement like with Microsoft), inconsistent GUI including a complete failure to sort my applications by anything resembling alphabetically.

    Sure, the PocketPC phone editions have their issues too (random bugs requiring a restart, pitiful Outlook support, poor ActiveSync which often has problems syncing an appointment for an "unspecified error") but with Microsoft snapping a the heels, hopefully the quality bar will increase.

    --
    Avantslash - View Slashdot cleanly on your mobile phone.
  13. Bored! Bored! Bored! Boooooored! by Quiet_Desperation · · Score: 4, Interesting
    I couldn't think of a less exciting headline.

    I switched on a business show on Fox News just deal with it, OK? They have decent business shows.) over the weekend, and the announcer, in his "what's coming up next" blurb, excitedly said, "you'll be able to watch television on your cell phone soon!" And all I can think about is how intercell handoffs still vastly suck even here in 2005 A.D, half my cell calls sound like they are from a deep sea submersible and how there's still dead zones even in metropolitan Los Angeles.

    Why am I supposed to be excited about this? Where's the truly NEW stuff? Say what you will about Tivo, but that was a device that fundamentally changed the way I do things in terms of entertainment. I actually watch less TV more efficiently because of it. I want things that make my life easier, not flashy gadgets that are created simply for the gee-whiz factor.

    Maybe I've seen too much. Maybe it's because I design stuff so far beyond things like this that I'm difficult to impress. I dunno... just getting old and pragmatic, perhaps.

  14. That's not the problem. by numbski · · Score: 3, Insightful

    The problem is that most cell phones aren't sold at what they're worth. They are sold at a loss, the price being subsidised by the major carriers. This is why the iPod phone between Apple and Motorola is being delayed. No one wants to subsidize it, becase the carriers are being greedy.

    As I see it right now, Apple could sell a GPRS phone outright with no problems. Plug in a sim card and you're good to go. The problem is, most people aren't willing to shell out $600 for a phone. $300, maybe, but not $600.

    Sprint ("The first to build our own, all digital network from the ground up.") and CDMA technology is stagnating, and to make matters worse, you can't use just any CDMA phone, you have to use one they've approved.

    The main reason I'm looking to move to a GPRS carrier when my contract is up. I want a bluetooth phone that will nicely sync with iSync, and for extra credit I want either a native imap client (not a java one, that's what I use now) or native ssh. My Sony-Ericson, Sprint forsaken phone is buggy as all get out. I can't even answer a phone call while in hands-free mode. The call gets garbled. :(

    --

    Karma: Chameleon (mostly due to the fact that you come and go).

    1. Re:That's not the problem. by stecoop · · Score: 2, Informative

      The problem is that most cell phones aren't sold at what they're worth.

      I have to disagree. The market dictates the value of the product. In fact, I think the subsidy from the carriers is causing the price of cell phone prices to be inflated. Think about it; that would buy a cell phone for 600+ dollars? No one, I can get a fully functional handheld computer and kick in the transceiver for that price.

      CDMA technology is stagnating

      CDMA is very popular in Asian markets and they have streaming videophones. GSM is in the European market and I would guess that CDMA to GSM ratio worldwide is close to 50% if not tilted to the CDMA a little. Which technology is better? I think CDMA is a little better; however, I think that neither is quite perfect. Some years from now, A common technology will bridge the two and the war will be over and maybe perfection?

  15. That should be a hit! by ceeam · · Score: 2, Funny

    You guys are always complaining that they don't make a phone "that should only make calls" and without any auxiliaries? This is the answer - a smartphone from _Dell_!

  16. Not to worry. by Johnny+Mozzarella · · Score: 4, Funny

    Apple is also getting into the phone market.
    With in 4 months Apple will release a phone using custom hardware and software that will be years ahead of anything else currently on the market. It will have more features yet be simple to use because of its revolutionary one-button interface.

    Within 12 months Dell will release a phone with twice as many features(only a quarter of which actually work), 104-key keypad with 24 programmable hot-keys and an AM/FM radio... for half the price.

  17. This just in... by Uptown+Joe · · Score: 2, Funny

    Steve (the Dell Dude) was busted buying weed with his new Dell phone...

    "Dude, you're getting a Dell... phone"

    I miss Steve.

  18. as was said about their move into printers by Shivetya · · Score: 2, Insightful

    and that move is doing very well. Dell rarely makes mistakes. They do make them but they also make decisions that work very well regardless of industry outlook. Moving into branded printers was decried by many as a waste of time but that hasn't proven so.

    Consider their corporate connection and this makes a lot of sense. Where I work is almost now all Dell. It saves time and money to single source many different items. Throwing phones into the mix wouldn't be too much of a stretch. They have established a level of trust with us and many other companies, that can be used to further expand their interest and protect them from being too tightly focused on one industry.

    I suspect that if a certain other /. favorite hardware seller were entering the market the responses would be very different.

    --
    * Winners compare their achievements to their goals, losers compare theirs to that of others.
  19. great! by utexaspunk · · Score: 2, Informative

    as an owner of an HP iPaq 6315, I think this will be good for the market. The more competition there is in the market for PocketPC phones, the cheaper they'll get and the more they'll try to innovate.

    I've had my iPaq since January, and it has definitely impacted my life. I surf the web, play games, and listen to MP3's on the bus, can view the PDF bus schedules if I need to, I can sync with MS money, which is really handy because I'm terrible about keeping a check register. I think if these were cheaper (I got mine used & unlocked off of the company bb for $400) and there were a little more innovation, everyone would want one.

  20. Reply to off-topic rant by menace3society · · Score: 2, Informative
    From very earlier on a compiler has been distinguished from an assembler. The compiler converts high-level language code into low-level, machine-specific assembly, and then the assembler assembles that into object code (I have a book on AI programming from the 1960s that attests to this usage).

    And nobody ever uses the term "linker" to refer to either a compiler or an assembler. They use it to refer to a program that links the object code produced by the assembler to to static blocks of code that get stuck on the beginning and end of the object code to form an executable. Early computers didn't have linkers to do this; you had to put the specially-marked decks of punch-cards at the beginning and end of the object code for it to run.

  21. DUDE... by kjeldor · · Score: 2, Funny

    You're getting a cell!