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Why Everyone Loves Apple

realtorperson writes "Why, at least the Apple users, love Apple? According to a recent article, the pure and simple reason is customer service and overall experience. The author writes, 'When Apple competitors are focused on cost reduction to increase profitability, Apple is investing resources to enhance its relationship with its customers. To me, that's impressive. Unfortunately, there are too many companies in the market that could care less about their customers, but Apple is determined and committed in delivering the experience and not just the product. It's regrettably amusing that Apple competitors are working hastily to develop iPod clones to reap in success, but what many of them fail to comprehend is that it's not necessarily the iPod that makes Apple successful, but rather its customer service.'"

17 of 770 comments (clear)

  1. Re:Language nazi by Fhqwhgadss · · Score: 5, Funny
    Why is this so hard for people to get right?

    Because they could care less.

    --
    How does a 7-person democracy cut a pie? Into 4 pieces.
  2. Why? It's simple: by Junior+J.+Junior+III · · Score: 5, Funny

    Apple's Steve throws frisbees, not chairs.

    --
    You see? You see? Your stupid minds! Stupid! Stupid!
  3. Trademark by szembek · · Score: 5, Funny

    Gee, I was confused, I thought you were talking about Apple records!

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    nothing
  4. Re:Best customer service by Bloke+down+the+pub · · Score: 2, Funny
    I'm jealous. That's so much better than the service I got from Dabs. I bought an Archos from them four years ago and the damn thing hasn't even gone wrong yet!

    [Adds black tutleneck to shopping list]

    --
    It's true I tell you, feller at work's next door neighbour read it in the paper.
  5. Re:Apple's Customer service is great. by saboola · · Score: 2, Funny

    I'll certainly get modded down for this

    Way off topic I know, but this statement is in fact the key to getting modded up. Of course, I am going to be modded down for pointing this out ;)

  6. Re:Tripe by JourneyExpertApe · · Score: 5, Funny

    That's nothing new for me. Shortly after I got my iMac, I got a call asking if everything worked as expected and if I was happy with my purchase. Of course, I said yes, I was happy with it. Then one evening a few days later, I got another call asking if they had included all the cables in the package and if my iMac still worked OK. At first, I was flattered by this hands on customer care, but then the calls started coming every day while I was at work or late at night, sometimes three or four times a day. Was I still satisfied? Had I been looking at other brands lately? Did I think the hard drive was getting fat? I ended up selling it because it was just too high maintenance. If you're reading this, Apple, it's not you, it's me. And quit calling my friends trying to get my new number.

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    If you can read this sig, you're too close.
  7. Re:Spelling error by darkmeridian · · Score: 4, Funny

    Kharma whoring.

    I keed, I keed.

    --
    A NYC lawyer blogs. http://www.chuangblog.com/
  8. Re:Apple's Customer service is great. by tpgp · · Score: 3, Funny

    How fashionably militant of you.

    Gosh! Fashionably militant? I'm not sure what you mean, but it sounds exciting.

    We are the customers. The RIAA is a cartel of suppliers.

    Oh - right, thanks for clearing that up. God I was stupid for getting them the wrong way round. Or perhaps I was making a point and you're just more literal minded then the rest of the human race.

    --
    My pics.
  9. Re:Best customer service by Anonymous Coward · · Score: 1, Funny

    Even if you have a twelth month guarentee by law, you do not have the right to get a new machine on the spot, let alone does anybody have to copy your data over to the new machine.

    No, but we're talking an Apple Store here. The employees were probably so bored out of their minds with the lack of other customers that they were just excited at the opportunity to do something.

  10. Re:For the love of God... by zenmojodaddy · · Score: 2, Funny

    While I'm in grammar ninja mode, methinks I saw a split infinitive there. I'm taking you DOWN, buddy.

  11. Re:People like the *idea* of Apple by slashflood · · Score: 4, Funny

    Wusthoff kitchen knives

    The BEST knives I've ever seen in my life. Way better than anything else. I hate all those cheap knives. I don't understand why someone would buy a Kai Shun - or even worse - a Henckels. I hate the Henckels fanboys...

  12. Re:Apple's Customer service is great. by Reverend528 · · Score: 2, Funny
    You've never used zsh, have you?

    Has anyone ever used zsh?

  13. Re:Spelling error by the+chao+goes+mu · · Score: 2, Funny

    I think that should be "English pratt", to put it in his own language.

    --
    Boys from the City. Not yet caught by the Whirlwind of Progress. Feed soda pop to the thirsty pigs.
  14. Re: Why Everyone Loves Apple by saltydogdesign · · Score: 3, Funny

    the attitude of Mac fanatics have really spoiled the Apple brand for me

    I know what you're saying. Like, other people's relentless urge to drink water and eat food has driven me to ... ack!
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    // This is not a sig.
  15. Re:Best customer service, or basic consumer rights by Jeremi · · Score: 2, Funny
    Priceless... I make a crack about Apple fanboy-ism, and immediately get modded down. Just as I thought!


    Face it, man. Nobody wants to look at your crack.

    --


    I don't care if it's 90,000 hectares. That lake was not my doing.
  16. Re:For the love of God... by Anonymous Coward · · Score: 1, Funny

    The incorrect phrasing usage "could care less" is merely anti-intellectualism again raising it's ugly head.

    And on that note, my dear, there should be no apostrophe in 'its' in that context...

  17. Re:People like the *idea* of Apple by musselm · · Score: 2, Funny

    I take exception to your statement that:

    There are no flaming fanboys who defend, say, Wusthoff kitchen knives, regardless of the quality of those tools.

    First of all, it's Wusthof(with an umlaut; Slashdot won't show it properly), not Wusthoff; second of all, these are the BEST knives made today. See their website for information.

    The high cost of their knives is a common complaint from people who don't understand the the whole Wusthof EXPERIENCE. Typically these people use any old knives, even a set cobbled together from the thrift store. The worst is those folks who use SERRATED KNIVES. This is unconscionable, and it's almost impossible to even talk to those people.

    The bright spot is more people are SWITCHING to Wusthof. I know I did, and I'll never look back.