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Can Ordinary PC Users Ditch Windows for Linux?

Carl Bialik from WSJ writes "Mark Golden, a reporter for Dow Jones Newswires, tried to switch from Windows to Linux, and found it too complex for his liking. He writes: 'For me, though, using the Linux systems didn't make sense. I often send documents and spreadsheets between my home PC and the one at work, which uses Microsoft Office. And the files are sometimes complex. Meanwhile, for both personal and professional computer use, I want access to all multimedia functions. While solutions may exist to almost every problem I encountered, I was willing to invest only a limited amount of time as a system administrator. Claims by some Linux publishers that anybody can easily switch to Linux from Windows seem totally oversold.'"

183 of 1,483 comments (clear)

  1. Oh well... by RebelScum · · Score: 5, Funny

    Oh well, maybe in "another five years..."

    1. Re:Oh well... by TheKeyboardSlayer · · Score: 4, Interesting

      Actually, Linux is ready now. This guy just didn't look for himself. The distros that he looked at all have companies backing them and are the most popular because of this fact. Instead of doing that, he should have invested some time to checking out some others more suited to new users. The distros that come to mind are SimplyMEPIS, PCLinuxOS, and Kanotix. All his Ipod and multimedia problems would have been solved if he'd have chosen these.

      I keep telling people that Mandriva, Fedora, Ubuntu, SuSe, and Linspire...while pretty nicely rounded distros...are not a drop in solution for windows. The closest thing Linux has to that are the three distros mentioned in the paragraph above.

      Too bad they don't get the deserved attention.

      --
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    2. Re:Oh well... by IAmTheDave · · Score: 4, Insightful
      invested some time

      After reading TFA, it seems that this was on the top of his list of "things to avoid doing."

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    3. Re:Oh well... by Fred_A · · Score: 3, Insightful

      In that case he should probably avoid Windows as well...
      There aren't really any machines that "just work". Except possibly with MacOS in some cases... I dont run MS Office and don't do multimedia on my iBook so I can't really comment on that aspect. I did try connecting a webcam though. Yuk.

      Linux may require a tad more learning (or more to the point, forgetting what you've learned and relearning new concepts), but afterwards IMO it at least makes sense. The little Windows tinkering I still do always leaves me baffled because I'm not sure there's any logic to the way that thing's been put together.

      In the end though, just use what works for you, it's not as if anyone cares ;)

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    4. Re:Oh well... by SocietyoftheFist · · Score: 2, Interesting

      Which of those distributions has a legal DVD player and has plugin support for all the latest Real/QT/Windows Media formats?

    5. Re:Oh well... by Grant29 · · Score: 2, Informative

      Yep, I use linux for PHP/Apache/mysql developments. I also write some shell scripts. All of this is under Gentoo. When it comes to media however, I'm lost. I can't burn a CD/DVD, I can't wathch video, hell, I've never even gotten the audio to work. I'm not to concered though as I use the machine for development only. Back to the windows machine for the multimedia frills.
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    6. Re:Oh well... by Narcissus · · Score: 5, Insightful

      Interesting... I was under the impression that even Windows XP couldn't play DVDs until you installed something from a CD when you get your DVDROM drive.

      That was the case with me, anyway...

    7. Re:Oh well... by Fordiman · · Score: 4, Informative

      It took me weeks to get this stuff working on my box. Most often, a quick 'alsaconf' will solve your sound problems, burning is easily handled by k3b, and kplayer, kaffiene, mplayer, gmplayer, etc. will handle movie watching with ease.

      What bugs me about this, though, is that there are simple solutions to almost every problem with linux I've seen - yet the solutions don't quite get integrated into the distros.

      It's aggrivating.

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    8. Re:Oh well... by gi-tux · · Score: 5, Interesting

      Multimedia is a real key. I am an experienced linux user (been using it since 1993) but Multimedia is a real killer. And Legal is the key word there, I can hack in the players into my system if necessary, but a new user quickly gets frustrated with this. And then to top it all off, once you get something working, it only takes a small change to break things again.
      I have been working on capturing video from a site that does a 24x7 stream of video. They use a Microsoft server to stream the video and thus it is in ASF format using mms://. I got it working last week and the capture was working perfectly. Unfortunately, a couple of days after I got it working, something changed on the other end and now it doesn't work again. I am going to have to go in and debug it to make it work again.
      A typical Windows user doesn't want to deal with that nor do they have the skills to deal with that. It took me about 20 minutes working with totem (gstreamer), kaffeine (xine), etc to get the video even to play again (after a change on the windows side) and originally it took me about 2 hours to figure out what needed to be loaded to get it to play.
      Until we can get all this working out-of-the-box on Linux (in general) and legally distributable with all distributions, we are subject to reviews like this one. Admittedly, you usually have to install a DVD player on your windows machine if you purchase the DVD player as an add-on, but you don't have to look for a decoder that is on a site that says "it is illegal in some countries to install this on your computer due to copyright laws". Most users just expect things to work. The comments in the article concerning MS Office are similar to the Multimedia issues that I have encountered. Most users just expect things to work. They don't expect to have difficulties moving data between systems. They don't expect to have to add software on their own to do something as simple as watch a DVD on their computer. They just want to do the work that they need to do.

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    9. Re:Oh well... by babbling · · Score: 5, Interesting

      The main problem has changed. The main problem used to be that there simply wasn't good Free Software for what people wanted to do.

      Now the main problem is that key elements of what people want to do are blocked by software patents and other legal stuff. People want to play MP3s, but can't because MP3 is not a Free codec. People want to watch DVDs, but can't because any Free Software DVD player program is classified as a "circumvention device" (and is therefore illegal) under US and Australian copyright law.

      We've made progress. Software exists for doing everything we want to do, now we just need to get the laws changed so that we can use that software.

    10. Re:Oh well... by jacksonj04 · · Score: 4, Informative

      No, it's not. WMP is *capable* of playing DVDs providing you have installed a codec. Same with QuickTime, Real, you name it. You need the codec, which usually comes with a DVD drive. The reason it's not shipped as standard? Because CSS (The DVD encryption algorithm) is a controlled one requiring fees to be paid to implement decryption.

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    11. Re:Oh well... by E+IS+mC(Square) · · Score: 4, Funny

      what else you expect, when "Unix was a text-driven operating system running on big mainframe computers that could handle various tasks and users simultaneously."

    12. Re:Oh well... by hhlost · · Score: 5, Insightful

      I agree with the comments I've read so far, but that's because I'm a Linux user. It took me a while to learn Linux, and being a CS major certainly helped. (It also took me a while to learn Windows, it's just that I've been using it since th '90s.)

      But the value of TFA is that it shows us an average Joe who thinks it might be cool to make the switch, and it didn't go so well... We should learn from his experience, not tear it up. For example, if there are better alternatives to the distros he chose, why didn't he know that?

    13. Re:Oh well... by Jimmy+King · · Score: 2, Insightful

      See, you just explained exactly why Linux is not ready for the public (or the public is not ready for Linux, perhaps). The general public does not want to spend time, researching, learning, trying out a couple different things to see which they prefer, etc. The general public wants to stick a CD in the drive, click next a couple times, and have it just work.

    14. Re:Oh well... by Kadin2048 · · Score: 4, Insightful

      The little Windows tinkering I still do always leaves me baffled because I'm not sure there's any logic to the way that thing's been put together.

      This was also true of my experience. I was a lifetime Mac user with some early Linux tinkering experience when I got tossed my first corporate Windows laptop.

      There's nothing inherently sensible about the way Windows does anything. In fact, in many cases quite the opposite -- the "Windows way" only possibly seems natural to people who have been using it for years and years.

      The way it's set up is just as arbitrary (in my opinion, more arbitrary) than the default install of any Linux desktop, and as unintuitive. Moreso, in many ways, because it just seems to assume that its way is the Right Way, without any consideration of different ways that other people might want to work. It seems to almost actively resist customization.

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    15. Re:Oh well... by operagost · · Score: 3, Funny

      Sounds complex. I am impressed that Linus was able to "modify it to work on his PC." Imagine if he had to build it from SCRATCH!

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    16. Re:Oh well... by carlislematthew · · Score: 2, Funny
      Totally!

      All he had to do was RTFM, check out the HOWTO, spend days researching, and ./configure ; make install!

      Stupid users!! ;)

    17. Re:Oh well... by dslbrian · · Score: 3, Insightful

      Yep, I use linux for PHP/Apache/mysql developments. I also write some shell scripts. All of this is under Gentoo. When it comes to media however, I'm lost. I can't burn a CD/DVD, I can't wathch video, hell, I've never even gotten the audio to work.

      I've run into the same problem. I recently set up a Windows machine for someone else, and a Fedora Core 5 machine for myself. The windows machine was 1 CD for the OS, 2 CDs for Office, and a half dozen downloads for video driver, firewall, anti-virus, web browser etc...

      FC5 on the other hand was 5 CDs for install, a couple dozen package downloads from all over, and a good bit of configuration file editing. Now of course after this install the FC5 machine had capabilities the WinXP box didn't - I added quite a bit of development software, a minimal install would take mabye 2 CDs. However to show the gap in whats required to get FC5 to the same level as WinXP check out this page: Fedora Core 5 Installation Notes

      Its a fantastic writeup about how to get the multimedia working, however look at the length of that page. Its an incredible amount of post installation stuff to do, and if that guy didn't take the time to write it up I probably never would have figured it out. Other distros may be better, but FC5 isn't even close as an easy to use drop in replacement.

    18. Re:Oh well... by Blakey+Rat · · Score: 4, Insightful

      What stops a Linux software company from licensing MP3 or the DVD decoder? Nothing. Why haven't any Linux companies done it? Well, one has-- Linspire. Just a few days ago there was an article about how "non-Linux" Linspire is because, God forbid, they're trying to make Linux easy-to-use!

    19. Re:Oh well... by marklar1 · · Score: 2, Insightful

      yeah, mPlayer is just great...for the "average" user.

      ohh, well, sorry sir, we don't officially offer "binaries" (WTF is a binary Joe Average asks)...

      but you can grab Source and Binaries, then a codec, and some fonts and then compile one just for your very own computer... it's really great....what compiler do you like to use Mr. Average?

      Or, you could choose an unofficial build...but you wouldn't want an unofficial build Mr. Average, only cretins use unofficial builds

    20. Re:Oh well... by Vancorps · · Score: 4, Interesting
      The boys at WindowBlinds might have something to say about that.

      Sorry but Windows is a lot more intuitive. One of my old teachers went to China to teach kids computers. He sat them at a computer with Windows and Office. With minimal instruction the kids could easily find there way around and start typing a document. Pretty soon they found solitaire and the likes without instruction, sorry but the Start button makes sense especially compared to the OS X world. The dock has its issues such as figuring which applications are open versus which ones are available to open. KDE and Gnome both use symbols for their menus which most people wouldn't recognize as something to click on.

      As for the "Windows Way," What exactly did you find backwards? I'm curious... I've been a student of multiple platforms for years so other prospectives are great when I have to recommend a platform for a project.
    21. Re:Oh well... by Columcille · · Score: 2, Interesting

      Setting up a powerful webserver, database, and parsing languages

      This isn't the task of your average home user. Your average home user wants to be able to stick the DVD in and have it play. Windows makes this a pretty simple task. Linux sometimes gets it right, sometimes not. When there are problems they usually aren't trivial to fix.

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    22. Re:Oh well... by TheRaven64 · · Score: 2, Interesting
      Because if you have to license a patent, then it stops being Free Software. One of the four freedoms states that you have to be able to redistribute the code. If the person you redistribute it to needs to then buy a patent license, then it is not Free Software.

      Here in the EU, software patents are still illegal and so we can redistribute things like MP3 implementations without any problems. If this is not the case in your jurisdiction then I strongly suggest that you contact your elected representatives (assuming you live in a democracy) and inform them that your country will become unable to compete economically with the EU and China in the next few decades unless your IP law is addressed.

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    23. Re:Oh well... by Gorshkov · · Score: 2, Insightful

      That is one of the things that DOES make him a "typical" user. Most users outside *don't* want to play with the computer - they want to do stuff. And if they can't "do stuff" easily, without having to think, they just won't bother.

      THAT is why Windows is so successfull. It doesn't matter how crappy the O/S is on technical grounds, or how buggy it and the other software is.

      Put the CD in, click on a few buttons, and you can "do stuff".

      Neither Linux, nor any other O/S, has any chance in hell of being a general windows replacement unless they become just as well packaged.

      Remember, folks - Microsoft has not, and never will be, a technology company. Bill Gates has not, and never will be, a geek - he's just an incredibly accomplished marketeer with funny looking glasses.

      What microsoft does well is market and package. And that really DOES count.

    24. Re:Oh well... by orcrist · · Score: 3, Insightful

      IF you want to watch movies buy a DVD player.

      If you want to play games buy a console.


      And if you want to do both of those as well as programming, web surfing, and e-mail? Buy a general purpose device, something which can 'compute' different kinds of stuff..... hmmmmmm....

      I've got it! A computer.

      sheesh.

      -chris

      --
      San Francisco values: compassion, tolerance, respect, intelligence
    25. Re:Oh well... by Nexum · · Score: 3, Insightful

      Your post betrays the fact that you indeed are somewhat blinded by 'the Windows way', and haven't even asked why some things are different. The Dock is designed so that it doesn't matter whether an application is running or not, and when you think about it, it shouldn't matter to the user whether an application is running. Just that they want to use it. The Dock downplays the distinction very well, and gets to the real core of what the user is intending to do - use an application. They shouldn't have to know or care whether it is running already or not.

      As for the start menu. In Windows 95 it was a decent application menu. Nice. In XP it's hideous, a mess of command and concepts. Can you describe what it does in one short coherent sentence? No! It's a settings altering, document listing, search capable shutdown/restart/sleep/application menu with a "Run..." command bolted on. Seriously... why are there so many things in there? Because MS didn't want to rock the boat, won't or can't innovate and add these things in more descrete intuitive places. And in Vista, I simply cannot believe my eyes when they see this: Vista Menu

      The Start menu in Vista is absolutely ridiculous, I use OS X mostly, but also have a PC, and EVERY time I open that thing I have to stare at it for 2-3 seconds before the information overload is over. It is crazy

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    26. Re:Oh well... by Anonymous Coward · · Score: 2, Interesting

      Yeah, gotta make sure which version of the start button you're talking about. I read the previous post and thought, "Hmm, start button is pretty intuitive." Then I read yours and remembered that every time I deal with an XP machine I turn on the old school start button.

    27. Re:Oh well... by carlislematthew · · Score: 4, Insightful
      Exactly right. What a lot of Linux zealots don't understand is how they differ from regular people. They *love* to tinker with their OS, learn how it works, make it run better, etc. For them, tinkering is one of the actual uses of the computer. For regular people, they don't give a fuck about the OS. In fact, they don't even know what OS means, and they don't want to know.

      These same Linux zealots are the people who's eyes glaze over when someone tells them they could change their own oil in their car for much less money and also get the satisfaction of doing it themselves. "It's easy!" says the hobbyist mechanic, "just read this book, and do it yourself". The Linux zealot thinks, "why the hell would I want to change my own oil - that's what I pay the mechanic to do - and it's boring".

    28. Re:Oh well... by DarkNemesis618 · · Score: 3, Insightful

      I completely agree. Yes, Linux is a great operating system, but I myself am still learning all the intricacies of Linux. Once you know it, you're fine. But try teaching my Mom Linux. It took her a little while to learn how to use Windows, to be able to access what she needs. She's gotten much better. But for the average or below average user, Windows is pretty easy to set up and use. If you want to install a program, just click "setup.exe". Linux it's not always so easy. While certain distros like Ubuntu and Debian have a proven apt-get package manager, not all are so easy. Try getting someone who pretty much just surfs the internet, types up documents etc. to be able to consistantly be able to configure, make, build the programs in Linux. Its much easier to simply click on setup.exe which for all the good/bad, is much simpler for the average user. Sometimes us "computer gurus" forget that alot of this seems natural to us so its easy for us (I've been guilty on more than one occasion). Not everyone always gets stuff as easily as us.

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    29. Re:Oh well... by Sylver+Dragon · · Score: 4, Insightful
      The Dock is designed so that it doesn't matter whether an application is running or not, and when you think about it, it shouldn't matter to the user whether an application is running.

      Speaking of being blinded to alternatives... It damn well does matter what is running and what isn't. Every program you have spinning its wheels in the background is eating up memory. I don't want a copy of Visio or Word running in the background when I am trying to play a game, when I close it, I want it to close. If it doesn't close, or I leave it open, I want an indication of that.
      Now, the Start menu, I'll agree with you on, partly. The co-mingling of system functions and program functions is annoying. Why MS decided to let system functions get outside the control panel, I'll never know. Though, I do think that the Run command should be in the program list, as it is a program. Then again, I'm an old DOS junkie, so maybe I just like knowing my old friend the command line is there for me. (Am I the only one who still does network drive mapping at the command line?)

      The Start menu in Vista is absolutely ridiculous, I use OS X mostly, but also have a PC, and EVERY time I open that thing I have to stare at it for 2-3 seconds before the information overload is over. It is crazy

      You do know you can customize that right? First off, I would recommend going back to the classic menu (I prefer this myself).
      1. Right-Click the Start menu
      2. Click Properties in the context menu
      3. Select the Start Menu tab
      4. Select the radio button for Classic Start Menu
      5. If you feel so inclined check out the Customize options
      6. Once you are done, click the OK button
      Next, organize your program folders, so that they make sense to you. Click and drag stuff where you want it. To alphabetize a folder, right click in it and click Sort by Name.
      But then, like the author of TFA, I guess you just don't want to spend time at it.

      --
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      Laziness is the father.
    30. Re:Oh well... by FireFury03 · · Score: 3, Insightful

      But the value of TFA is that it shows us an average Joe who thinks it might be cool to make the switch, and it didn't go so well...

      I would be interested in seeing how the "average Joe" Linux or OSX user deals with switching to Windows - my guess would be "not very well".

      Before I started this job I hadn't used Windows for around 5 years - A year after I started this job (which requires me to use a Windows XP workstation) and I still can't get the hang of it. Things that I take for granted under Linux just can't be done under Windows - even simple stuff like having the window manager do sloppy focus (yes, I've used TweakUI to turn on X Mouse - many applications have problems with it though and it has a habit of randomly raising windows).

      My experience tells me that just because people find it difficult to switch doesn't make the OS they are switching to inherently "less user friendly", it's simply hard to switch to a system you're not used to.

      IMHO, kids at school should be using several different systems (e.g. Windows, OSX, Linux) as part of their daily work so that they learn the problem solving abilities needed to switch between different systems rather than just learning by rote. You wouldn't believe the number of people I've seen sit infront of a Linux machine running Gnome/MetaShitty and immediately be scared off and never use it again because there's no button that says "Start" on it - they don't use any problem solving abilities to work out that maybe the button on the left side of the task bar does the same job as the Windows Start button.

      Of course, getting large numbers of kids to use non-Windows systems at school isn't going to happen while MS is allowed to continue pretending to be the "good citizen" and give cheap/free handouts to schools and students - how can a school justify replacing a chunk of their Windows network with Linux systems (and paying to retrain some of the staff) if MS is providing everything to them at knock-down prices anyway?

      (For the record, no I don't personally use a Windows-alike WM - I use E17).

    31. Re:Oh well... by Kadin2048 · · Score: 4, Insightful

      I'm aware that there are a lot of third-party customization tools available for Windows; however I was referring to built-in features of the OS itself. It's possible to change most aspects of the GUI on any platform if you install the right tools (I remember reading articles years ago on how you could make a Mac look enough like a Windows machine to really confuse someone clueless), but that's not much of a commentary on the operating system's design philosophy.

      I disagree about the Start menu. It may let someone who's just pointing and clicking around on their desktop launch an application, but what it does is hide and confuse where programs are really stored. As does the Windows directory structure in general. I think OS X does this much better: programs are stored in [Your hard drive]/Applications. Those are the actual executable files, they're what's actually being run. And if you want easy access to something, then you can put it into the Dock.

      Until some of Apple's own applications muddied the waters (iCal, I'm looking at you), I also think the Mac's take on close-versus-quit is a lot better thought out. Programs can run with or without a window being open; closing a window normally leaves the program running but windowless. On Windows, sometimes closing a window will quit the application, sometimes it won't (depending, I think, on whether it's the last remaining window open). This sucks: I can't count the number of times I've accidentally quit a big application on my windows machine, when really I just wanted to clear one document's window and open something else. The only time an application should quit on close is when it's a one-window application and doesn't open files, or have any need to run in the background.

      The Windows system tray also bugs me; it's just an example of one feature trying to do too many things, and failing at most of them. You've got some widgets down there that are just controls (the volume thing), others which represent backgrounded applications, others which are just notification/status icons...it's a mess. Every time I want to change the volume on my PC, I have to hunt around for where that particular icon went (since the damn things move and disappear and reappear, because even on my gently-used PC there are too many of them to show at once); it's like playing whack-a-mole.

      What some kids can do when sat in front of a computer without any training isn't a particularly good metric. I've seen kids that can't talk yet put a cartridge into an NES and start it up, so clearly that's a more intuitive interface than storing programs on a hard drive. I know a kindergarten teacher that still has an Apple IIc in her classroom, because you can teach 20 kids how to use it in five minutes (if computer is not on, put disk in drive, close door, turn computer on. If computer is on, wait for red light on drive to go out, open door, remove disk, insert new disk, press Control-Apple-Reset).

      Windows, in general, hides complexity from the user. But the cost of this is confusion, because computers are inherently complicated devices, and eventually those users will run into the limits of the smoke-and-mirrors that was used to protect them at the beginning. An oversimplification designed to make things "easier" for the clueless user, can easily devolve into a morass like the Registry.

      I could go on; I think this same philosophy is perpetuated into most of the Office products. They're all simple on the surface -- it's not hard to type a basic memo or report in Word, for example. But that's not a very high bar. But there are a lot of things that just don't make any sense when you move further: when my bulleted outline stopped working with the Tab key (tab to indent, shift-tab to outdent), I had to go through three different menus to figure out how to turn it back on. (Solution: it's an "Auto-Format" option, apparently, even though it doesn't seem like anything that ought to be special or automatic. When making an outline, that seems as though it ought to be the fu

      --
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    32. Re:Oh well... by fitten · · Score: 2, Insightful

      Of course, getting large numbers of kids to use non-Windows systems at school isn't going to happen while MS is allowed to continue pretending to be the "good citizen" and give cheap/free handouts to schools and students - how can a school justify replacing a chunk of their Windows network with Linux systems (and paying to retrain some of the staff) if MS is providing everything to them at knock-down prices anyway?

      There are so many things wrong with these statement that you surely wrote them as sarcasm.

    33. Re:Oh well... by Bastian · · Score: 4, Insightful

      So true. The thing that amazes me the most about the linux on the desktop debate is this: It seems that the Linux community (at least the portion of it that I see frequenting forums and slashdot) is only interested in being able to say that Linux is ready for the desktop.

      As soon as a linux outsider (read: member of the target market for desktop linux) comes along with criticisms, the response is invariably to discount all those criticisms, usually with comments that boil down to, "Well, I don't care what he said because he's obviously not particularly computer-literate nor is he very clueful about the ever-changing shape of the linux universe."

      As long as people continue to carry the implicit assumption that the biggest barrier to Linux being desktop-ready is that not everyone has more than a passing understanding of computers, or that the tastes of the vast majority of computer users aren't as important as the tastes of geeks w/r/t choice and fragmentation, Linux will never be ready for the desktop.

      It's not that these are bad attitudes, it's that these are attitudes that are only useful for a server or workstation OS that's aimed at geeks who like and can handle an incredibly tweakable operating environment. They're poison to a project whose primary focus is the general computing market.

    34. Re:Oh well... by Wolfbone · · Score: 2, Interesting
      "Here in the EU, software patents are still illegal and so we can redistribute things like MP3 implementations without any problems."

      Well, they're of dubious legality.

      As Prof. Noveck has pointed out in her Peer to Patent project, there is no prospect, politically, of getting rid of software patents in the US. Patent system administrators and policy makers don't listen to economists any more than Creationists listen to biologists and the situation is made even worse when profound economic policy changes can (and have been) made in the courtroom. In Europe, the chance of restoring sanity to the patent system - and other areas of "intellectual property" - is much higher now than it has been (cf. the Gowers review, the RSA's Adelphi Charter etc.) but it is a hard struggle. When economists can petition economic policy makers and be largely ignored, one can see that the disease is severe indeed: http://www.researchineurope.org/policy/patentdirlt r.htm

    35. Re:Oh well... by griffjon · · Score: 3, Insightful

      The value of TFA is showing that Linux is crippled more by third parties than anything else: Apple constantly fiddling with iTunes (and not releasing a Linux version) puts the burden on the wine and CodeWeavers programmers to keep up. DVDs... I won't even bother. Multiple Windows formats (streaming media, documents, etc.)... All of these systems push the burden to F/LOSS developers by their inability or unwillingness to encourage Linux compatibility. It's a huge tribute to the community that we're able to keep up at all, I feel.

      --
      Returned Peace Corps IT Volunteer
    36. Re:Oh well... by Just+Some+Guy · · Score: 2, Insightful
      It damn well does matter what is running and what isn't. Every program you have spinning its wheels in the background is eating up memory.

      What third-rate OS are you using that doesn't support proper virtual memory? On a modern system, the primary difference between an idle application and one that's not loaded at all is that the idle app's data (but not the app itself) might be moved from RAM to swap. Should you need to access that data, paging it back in is almost certainly going to be faster than starting the app from scratch (thereby having to re-initialize everything, load the data file from disk, parse it into its in-memory representation, etc.).

      I'm not really clear on what supposed benefits I should be getting from constantly closing and later restarting my applications. Next time I feel I'm being too productive, I'll give it a shot.

      --
      Dewey, what part of this looks like authorities should be involved?
    37. Re:Oh well... by ElleyKitten · · Score: 2, Informative

      Yep, I use linux for PHP/Apache/mysql developments. I also write some shell scripts. All of this is under Gentoo. When it comes to media however, I'm lost. I can't burn a CD/DVD, I can't wathch video, hell, I've never even gotten the audio to work. I'm not to concered though as I use the machine for development only. Back to the windows machine for the multimedia frills.

      Gentoo isn't a real user-friendly distro. You should try Mepis, or, if you like Gnome, Ubuntu + EasyUbuntu. Both will give you the media you want and CD/DVD burning with no extra tweaking (though I prefer GnomeBaker over Ubuntu's default, but you can just find that in Synaptic).

      --
      "What is Internet Explorer 7? Are you saying we can't access the normal internet?" - I love tech support. Really.
    38. Re:Oh well... by Fred_A · · Score: 3, Insightful
      Buy a windows pc and you're ready to go in 5 minutes. Install the OS and you're ready in a couple of hours. Install Linux and you'll be able to stumble along in a few days.


      You have to be kidding, I'm not particularly an apologist of Linux on the desktop (although that's what I use and that's what I install in managed corporate settings) but install the Windows OS and basically all you've got is a broken web browser and a fairly bad text editor. Install any packaged Linux distribution and you've got a working environment for pretty much anything (except that YMMV if you want to listen to MP3 files or watch DVDs in the US, big deal, can Windows play DVDs out of the box anyway?).

      So yes it might take some time to setup on some hardware (hence the *managed* settings above, i.e. a sysadmin manages the machines) but you can do a hell of a lot more with them.

      My point however, to which I'll stick, remains that Linux currently makes a fine corporate desktop in a lot of cases. OTOH it won't make a *domestic* desktop for the masses any time soon unless there is some support from the industry (which won't happen IMO). The lack of documented specs for hardware and file formats will always hold it back.
      --

      May contain traces of nut.
      Made from the freshest electrons.
    39. Re:Oh well... by RedBear · · Score: 4, Interesting

      Interesting... I was under the impression that even Windows XP couldn't play DVDs until you installed something from a CD when you get your DVDROM drive.

      Point being that if the computer comes with a DVD drive installed it will have the DVD playing/burning software installed already, or if you buy a drive separately you do get easy to install software on a CD... for Windows. Mac OS X has the software built in, even if it doesn't come with a DVD drive initially. With Linux, even the most user-friendly distros like Ubuntu, it's still unlegal for them to include the CSS decrypting componenents, so even if you do manage to have some kind of DVD player installed you will have to somehow learn that you also need a package like libdvdcss, then you have to somehow find that package which of course can't be hosted on the usual US package servers. I am a knowledgeable Linux user and it still took me hours to get this task accomplished when I tried the latest Ubuntu just a few short months ago. This is 2006, people, not 1996. Between 2000 and 2006 I have seen basically zero improvement in this department with desktop Linux.

      So many geeks seem to be totally blind to the fact that wrestling with one's computer for weeks just to get it to do the most common tasks like playing video and audio is NOT FUN for non-geeks. Hence, people like this guy do not, and will not, use Linux as a desktop OS because there are currently bet^H^H^H easier alternatives like Windows and Mac OS X. Of course, Linux is made by geeks who mostly don't understand what the problem is, and consider recompiling the kernel to be no big deal. This is the main thing holding Linux back as a desktop OS. As long as I see web tutorials 20 pages long (all text) with instructions to go to the command line (what the hell is the command line?, the common user asks) to do something simple like setting up audio or multimedia, Linux will never be able to conquer the desktop.

      I say this as a former desktop Linux user (Debian/Mandrake/SuSE). Linux just isn't there yet and never will be as long as geeks don't listen to people like this and take their needs utterly seriously. Not wanting to invest dozens of hours configuring one's computer to do the most basic of desktop tasks shouldn't be a subject of derision. It should be a wake-up call, one of about a hundred thousand wake-up calls that have been completely ignored by the Linux community over the last decade.

    40. Re:Oh well... by SiChemist · · Score: 2, Informative

      Which of those distributions has a legal DVD player and has plugin support for all the latest Real/QT/Windows Media formats?

      Does Windows come with all that? The last time I checked, you had to install a DVD player and real/qt (and some windows media) formats.

    41. Re:Oh well... by sumdumass · · Score: 2, Insightful

      One of the problems with microsoft giving deep discounts to free software is thsat the agreements usualy state they cannot place a competing system in. This has been covered by slashdot and many other outlets before.

      Now i'm all for getting stuff on the cheap when it comes to tax payer funded ventures. But i'm not all for making the schools a microsoft advertising camp or a training facility that uses the discount to not train student in certain areas.

      Could you imagine Coke supplying bottled water free to the schools as long as they teach courses in drinking coke and refuse to teach howto drink pepsi or some other competitor? Doesn't sound quite the same as microsoft giving free software does it? ThAt is because we don't see any real competitors to microsoft and discount the little guys rumblings.

    42. Re:Oh well... by nuzak · · Score: 3, Insightful

      > urpmi kmplayer mplayer win32-codecs
      > Dear god, that was hard, wasn't it? :(

      Yes, nothing says "install" like urpmi

      --
      Done with slashdot, done with nerds, getting a life.
    43. Re:Oh well... by s20451 · · Score: 2, Insightful

      Yes, and that's yet another reason why Linux is not ready for the average user to use on the desktop. Whenever a distribution makes a choice to sacrifice 'freedom' to do something that an average user would actually want (like play MP3s), half the community throws up their hands in disgust. The novice user then has the choice between a distribution that is crippled or one that is generating loud complaints.

      This is fundamental to free software development. The people who believe most in free software are devoted and do great work, but expect everyone downstream not just to comply with the GPL, but to adopt their philosophy. That's not really 'free', in my opinion.

      And you will never get average users to care about what is (from their perspective) the abstract philosophy of a bunch of hardcore nerds.

      --
      Toronto-area transit rider? Rate your ride.
    44. Re:Oh well... by 51mon · · Score: 4, Insightful

      The GNOME menu is cunningly accompanied by the word "Applications".

      As in "Applications" > "System Tools" > "File Browser".
      As opposed to say "Start" > "Accessories" > "Windows Explorer"

      No one mention the "I have to click 'start' to shutdown" story ;)

      The guy didn't report particular problems using his GNU/Linux desktop, he reports problems importing/exporting Word documents (Microsoft keep the format secret to discourage competition). Handling DVDs (the DVD consortium want you to paid them so you can have a player for your DVD).

      And some issues with hardware recognitions, and media formats. Again the media formats are largely a proprietary format issue, and the hardware recognition largely comes down to industry support. The predominant difference between installing Windows and GNU/Linux these days, is that usually someone else installs Windows for you, and ships you a reinstall disk.

      Mostly the story screams to me "don't buy into proprietary data formats" because you'll be locked into paying the same supplier no matter how expensive their product, how slow the release schedule, or how poor the quality. Guess it is a bit late to tell people what most good IT managers had learnt by the 1970's.

      Don't buy media with daft copy protections schemes, which are designed to rake more money out of the consumer (DVD regions anyone?), because they'll rake money out of you.

      I was thinking of writing an article myself on why GNU/Linux hasn't found widespread adoption, but I don't think it is simply an ease of use thing. However the reputation for being "hard to use" may contribute.

      And I certainly agree a completely free software GNU/Linux desktop has issues with the current plethora of Flash, and other rapidly changing formats, if you are happy to bung in proprietary components for Flash, Java and such like, which some distros do, and get it preinstalled, I think many more converts could be made.

      It is a great pity, as the underlying technologies in many free software operating systems do make Microsoft look pretty mickey mouse by comparison.

      Sorting an (a known issue -- I lept into the deep end) issue with a cutting edge version of GNU/Linux the other day, I uninstalled and reinstalled 1400 graphical applications, which required almost no manual interaction, no reboots (I said applications, not operating system changes), no accepting of licence agreements, or entering of license keys. I couldn't even conceive of anything close to this under Windows, without requiring a full format and reinstall and a lot of time, keys, and clicking.

      Recently getting a Windows XP box back to the level of performance it should have on the box in question required 3 reboots for what shouldn't have gone wrong, and could have been fixed in GNU/Linux with one command. The underlying bug (a problem with how XP handles errors for IDE devices) is serious, basically unfixed as the Microsoft's "fix" just makes the issues less common, and presumably is slowing down an awful lot of PCs out there with less clueful Admins/owners.

      Better yet I quickly established it was a software issue by booting with a LiveCD (Yes you guessed it GNU/Linux). What was really scary was the LiveCD could run 40 odd simultaneous multimedia apps on the hardware at the same time (from CD) smoothly, where as even when it was working correctly XP struggled to get passed one or two without getting a bad case of the "Max Headroom's".

      But I'd have to concur that the free software desktop experience is still lagging slightly (when Windows works that is). What's more I don't expect that to change, until and unless it gets widespread adoption, at least in some parts of the world, as until that happens the Adobe's and Intels of this world will treat it as a second class citizen. Hopefully India, China or Latin America will be the place it happens, but I'm not that optimistic any more.

    45. Re:Oh well... by a.d.trick · · Score: 2, Interesting

      You make it out that the linux geeks are just snobbish that newbies don't know as much as them. While there is a bit of truth to that, I think that's mostly perception. Say your an American whose had no overseas experince. Then you go to live in France for a year. If it was just a tourist stay (like you were using linux, but someone else was doing all the work for you) than it wouldn't be a problem, but once you really try to live there, things become a whole lot more complicated.

      First, you don't know the language. You try to learn it, but you're not much good, so all you get in reply are the french equivilant of "My English not is good?" followed by suppressed laughter. You go to the market and much of the food you're used to is either missing or looks slightly different. On top of that they all have different names. When you ask around, a few people help, but most of them end up telling you to RTFM.

      Also, for some reason, people seem to act weird (of course, they all think it's you who acts weird). They don't establish eye contact when you expect them to, they stand closer to you than your confortable with, they talk at breakneck speeds so you only understand about half of what comes out of their mouth, and some of the things they say seem outright offensive.

      So after one month of 'braving it out' you back up and return to the US, were people act 'normal'. Your impression is that French people are snobs, uncharitable, have peculiar like unnatural foods, and a few other distastful things you can't really make out. To the Frech, they would have seen you as another ignorant tourist or outsider.

      The reality is that you would both be very wrong. It's a classic case of culture shock, and Windows users entering the Linux world will have to overcome it or return back to Windows. It's not that Windows users are stupid, or that Linux users are snobs; it's just that they don't see eye to eye and mistake differences for definancies.

    46. Re:Oh well... by Rix · · Score: 2, Insightful

      But that's the rub. Linux is certainly desktop ready, but it's *not* aimed at the general computing market. The two are not tied together.

    47. Re:Oh well... by ElleyKitten · · Score: 2, Insightful

      While certain distros like Ubuntu and Debian have a proven apt-get package manager, not all are so easy. Try getting someone who pretty much just surfs the internet, types up documents etc. to be able to consistantly be able to configure, make, build the programs in Linux. Its much easier to simply click on setup.exe which for all the good/bad, is much simpler for the average user.

      Yes, Ubuntu and Debian and others have good package managing, so why would you not direct newbies to them? Why would you get them a distro where they have to configure, make, and build programs when they could just click on programs in a nice gui package manager? My best friend doesn't have a clue how to bring up a CLI, yet she uses Linux just fine to surf the internet, type up documents, etc. How? Because I gave her Mepis, instead of trying to teach her some complicated distro.

      --
      "What is Internet Explorer 7? Are you saying we can't access the normal internet?" - I love tech support. Really.
  2. We need to get hardware going autmagically by Bromskloss · · Score: 5, Insightful

    I just ran the Ubuntu live CD which didn't want to give me a higher screen resolution than 1024 by 768 and didn't get the network running. :-( Such things really need to be resolved, because even if _I_, in discussion with others, would be able to resolve all problems, my grandparents surely wouldn't.

    --
    Swedish plasma phys. PhD student; MSc EE; knows maths, programming, electronics; finance interest; seeks opportunities
    1. Re:We need to get hardware going autmagically by Imsdal · · Score: 3, Insightful
      True, but the main problem is that Excel doesn't run on Linux.

      Yes, there are clones that emulate part of the functionality. Unfortunately, in the real world that is not close enough.

      Build a better Excel and the people with money (and, accordingly, influence) will stampede to Linux.

    2. Re:We need to get hardware going autmagically by l3v1 · · Score: 4, Interesting

      Note: it's not my intention to flame.

      My problem with what you say here - and similar other arguments - is that for example plenty of hardware exist that do not work out of the box and automagically under Windows, be that hdd/raid controller, nic, cameras/tuners and I could just go on. And while it's true that very often we need to compile and/or load some modules in most linux distros for these to work, at least they will work. Just think, in 2006 tell me an easy way to install a currently available windows version on a system with sata raid controller, no fdd, and then making e.g. nvidia network and audio components work without installing some stuff. While I agree for most people installing these drivers is easier under Windows, that is not because the install procedure is easier or faster, but simply because they are accostumed to doing things this way. For me, loading some modules is a much easier and faster process than making the same hw components work under windows (yes, I use them both very frequently). But based on this, I don't think we can say that Linux is not suitable. It just needs some learning, and being open to do things some other way than usual, which is unbelievably difficult for most non-tech people.

      --
      I am putting myself to the fullest possible use, which is all I can think that any conscious entity can ever hope to do.
    3. Re:We need to get hardware going autmagically by SatanicPuppy · · Score: 2, Insightful

      I love WINE (and wine), and I actually like fiddling with WINE (with wine) to run my programs...Expecting this, however, of a non-technical user is like expecting them to perform brainsurgery. They're not going to be able to do it, the instructions we post on how to do it will be too complex for them to follow (anything where skipping a step will break the process will be to complex for them), and they will become embittered and write articles for the WSJ about how over-complex Linux is, when, in reality, the issue is they can't run Excel.

      Until WINE is to the point where you don't have to fiddle with it to get it to load Office and run Office flawlessly, we're going to be getting these whiny criticisms.

      --
      ad logicam Claiming a proposition is false because it was presented as the conclusion of a fallacious argument.
    4. Re:We need to get hardware going autmagically by heinousjay · · Score: 4, Insightful

      Bashing Windows is not a defense, friend. I know it feels righteous and it makes you proud to be so very technically correct, but it's a false economy. You've won nothing.

      You have to work within the framework of reality, which you seem to be ignoring. Here's the situation: the people being targeted aren't installing new hardware. They don't deal with the Windows intallation process. To get them to switch over to Linux, you have to make it as simple as possible. Not being able to use the display correctly out of the box does not fall under 'as simple as possible.' Bitching about the Windows install not handling a RAID correctly doesn't address that issue at all.

      --
      Slashdot - where whining about luck is the new way to make the world you want.
    5. Re:We need to get hardware going autmagically by ObsessiveMathsFreak · · Score: 4, Insightful

      My problem with what you say here - and similar other arguments - is that for example plenty of hardware exist that do not work out of the box and automagically under Windows, be that hdd/raid controller, nic, cameras/tuners and I could just go on.

      I have yet to meet an off the shelf, home consumer piece of hardware that would not work with a Windows system. They are all designed and constructed for the purposes of usage on Windows.

      --
      May the Maths Be with you!
    6. Re:We need to get hardware going autmagically by Korgan · · Score: 5, Informative

      The issue is not that they don't work, but that you still have to install drivers for them. The point being that in Linux you still have to install drivers for many hardware packages that are out there.

      I have in Nvidia motherboard. I can install WinXP on the machine, but I can't use the onboard network interface until I've installed the drivers. It has USB2, but I can only get USB1.1 speeds until I install the drivers. It has onboard sound, but I need to install the appropriate drivers.

      All these things have just worked in Linux for me for a long time. I haven't had to install the drivers to get them to work for me because most common hardware is supported directly. Including my Lexmark printer, my Canon flatbed scanner, my Logitech webcam, my Winfast TV Tuner card and so on.

      Your point is misleading. Just because every piece of hardware off the shelf works with windows, it still requires that the drivers be installed. Linux has exactly the same requirement. You need to install the appropriate driver (kernel module) for it to work in Linux if one doesn't already exist. However, Linux comes with more drivers built in to the platform itself by default than Windows does. Its not uncommon to have to install drivers off a disc for Windows, but very common for most devices to just plug in and work in Linux now.

    7. Re:We need to get hardware going autmagically by Imsdal · · Score: 5, Insightful
      Until WINE is to the point where you don't have to fiddle with it to get it to load Office and run Office flawlessly, we're going to be getting these whiny criticisms.

      You had me convinced until "whiny". Wanting to actually get things done without having to be a software engineer isn't "whining", it's reasonable.

      Usability counts, and now that the best programs are actually quite useable, it's almost the only thing that counts.

    8. Re:We need to get hardware going autmagically by Robocoastie · · Score: 3, Insightful

      obsessivemathfreaks said: "I have yet to meet an off the shelf, home consumer piece of hardware that would not work with a Windows system. They are all designed and constructed for the purposes of usage on Windows." The same can be said for the computers sold with Xandros and Linspire certified computers. In both the Windows and Linux case they work out of the box when purchased off the shelf because the OEM has pre-installed the proper drivers/modules. It has little to nothing to do with the OS.

    9. Re:We need to get hardware going autmagically by mmalove · · Score: 2, Interesting

      Very true. I've seen the computer novice in action attempting to learn windows for the first time. Windows, while popular, is not in fact as easy to learn as one might make it sound. It's just that through market share, and being the dominant platform for software, that users steer towards MS. And once they've spent hours on end learning the interface, they are too scared to switch to something else, especially if the going notion is that it's going to be harder.

      --
      You can get 15 minutes of fame, but you can go down in history for infamy.
    10. Re:We need to get hardware going autmagically by hal9000(jr) · · Score: 2, Interesting

      I have yet to meet an off the shelf, home consumer piece of hardware that would not work with a Windows system.

      Hrm, never used an Adaptect SCSI RAID controller on Windows, huh? The more recent controllers aren't supported by Windows and why, for the love of Pete, does Microsoft still insist on requiring a floppy to install drivers? Granted, you won't find SCSI RAID on your typical consumer machine, but you will on higher level ones.

    11. Re:We need to get hardware going autmagically by lnlypaladin · · Score: 3, Insightful
      I have yet to meet an off the shelf, home consumer piece of hardware that would not work with a Windows system. They are all designed and constructed for the purposes of usage on Windows.

      First, hardware is designed to work with other hardware, it's the drivers which are written which allow the software to take advantage of that hardware. Any hardware can be made to work for any operating system if someone takes the time to write a good driver for that operating system.

      That being said, there's a distinction right there, "home consumer". I'm not sure of the actual numbers but considering that it's difficult to find an industry which doesn't use computers as well as the type of hardware and software required for most of those industries it is my belief that corporate purchasing trends and requests drive the market. A typical home consumer will probably never set up a RAID array of SCSI drives or purchase a $10,000 (US) file server, or need the software and technology to network 1500 computers in one state with 3000 in another.

      The main problem with an average windows user attempting a switch to linux is that they don't realize just how much they have to learn. Especially with younger generations who have grown up with windows computers around them and didn't have to work as hard to learn how to use it as some of the older generations. Linux just doesn't do things the same way. You have to start from scratch, learn the command prompt like older windows users had to learn the DOS system before being able to completely optimize windows systems prior to ME (though that was less necessary in 98). Once you have a grasp on the command prompt then you have to start learning about what's in the kernel and be able to extract, compile, and install drivers for hardware. Once you know how to use the core components, nything else is pretty much just another program which needs independent study to use well.

      For someone who's only known windows the entire time they've been on a computer, it is very difficult to switch from that behemoth which integrates as much as possible into itself in order to keep the computer running in spite of the user, to Linux, which, in essense, does exactly what the user tells it to, no more and no less.

      --
      Even those with good senses of humor, honor, and saintly intentions must occasionally require the use of a strong shield
    12. Re:We need to get hardware going autmagically by Dare+nMc · · Score: 3, Insightful

      > Bashing Windows is not a defense, friend. I know it feels righteous and it makes you proud to be so very technically correct, but it's a false economy. You've won nothing.

      The article was to be about upgrading to XP vs upgrading to Linux. Yet it was all bashing the shortcommings of linux, not comparing them to XP, the upgrade to XP was one sentence, He bought the upgrade copy of XP, no install, nada.

      If linux is to be a replacement for windows, for the inexperienced. It needs to be installed by manufactures. If it is too compete against upgrades, then it seams fair to give equal bashing to XP as to linux (which was left out of the WSJ article.) After all, his upgrade version of XP is going to leave him short on everything he bashed linux about. His media files, excell files, etc are not going to play until he downloads or buys more apps. quoting a price of $100 for XP was only appropriate, because the reporter is likely to take a copy of office, etc from work for use at home, not exactly appropriate for the (supposid) target audiance of his piece (inexperienced home users.)

    13. Re:We need to get hardware going autmagically by Fred_A · · Score: 2, Informative

      My Mustek 1200 Scanner won't work in Windows. My DLT tape drive won't work in Windows. They both worked out of the box in Linux.

      I'll grant you that it's not the norm, but it happens often enough.

      --

      May contain traces of nut.
      Made from the freshest electrons.
    14. Re:We need to get hardware going autmagically by Jorgensen · · Score: 5, Insightful

      "It just needs some learning"

      I think you hit the nail on the head. Unfortunately, you'd be surprised by the amount of trouble "normal" people are willing to go through just to avoid learning new things. Windows-users especially.

      If you have ever tried educating a windows user about Linux, you probably have ecountered the look of shock and horror followed by the words "but that's not how I did it Windows", or "... but I'm used to ... ". At that point it is extremely difficult to get them back on track: they have already started pedalling away.

      For most users, fear of the unknown will dominate. And they will run at the mere thought of a surprising dialogue box which actually demands they read and understand it...

      Bottom line? They'll follow the devil they know, until the fear of licenses (bah! - only money! who cared about the first-born anyway?), viruses ("always happens to other people, not me" right?) malware and identity theft exceedes their fear of the unknown.

    15. Re:We need to get hardware going autmagically by Lumpy · · Score: 4, Informative

      I just ran the Windows XP install CD which didn't want to give me a higher screen resolution than 1024 by 768 and didn't get the network running, or my woreless or my soundcard. :-( Such things really need to be resolved, because even if _I_, in discussion with others, would be able to resolve all problems, my grandparents surely wouldn't.

      Ubuntu has BETTER hardware compatability than windows XP does out of the box.

      No operating system other than Mac OSX will do what you ask. None.

      This is why the OS is pre-installed on the computers you get. Windows CANT give you a readdy to go install.. Hell not even a DELL recovery CD will. I still had to go hunting for drivers.

      --
      Do not look at laser with remaining good eye.
    16. Re:We need to get hardware going autmagically by prisoner-of-enigma · · Score: 3, Insightful

      I think you hit the nail on the head. Unfortunately, you'd be surprised by the amount of trouble "normal" people are willing to go through just to avoid learning new things. Windows-users especially.

      And this is where you ran off the rails with your point. "Avoid learning new things?" Here, take a very short walk with me down to a "normal" user:

      Tech Guy: Here, Mr. User, we're going to give you a new operating system and a completely new set of applications with which to perform your duties.

      Mr. User: OK! Tell me, what does it do that's new or useful?

      Tech Guy: Well, it won't crash like Windows!

      Mr. User: Well, but I've been using Windows XP now for about the last three years, and it doesn't crash much if at all. What else does this new OS do?

      Tech Guy: Well, it has all new applications!

      Mr. User: You mean it doesn't have Office 2003?

      Tech Guy: Uh, well, no, it doesn't. It has this other application suite that's just as good! Maybe even better!

      Mr. User: But it looks very different to me! The user interface will require me to get used to it, which will reduce my productivity for a little while. My existing documents might look different in this new suite. Further, all the advanced features such as macros probably don't carry over to this new app. That's a real bummer because I depend on those features to do my job. Does this suite do anything any better than Office 2003 that would allow me to offset this loss of productivity? In other words, is it giving me anything new to offset the costs of moving to it?

      Tech Guy: Well, uh...it's free!

      Mr. User: Hey, bud, I work in accounting. We saw the invoices for Red Hat Enterprise Linux and the office suite. You're paying for support for this stuff. It's not free.

      Tech Guy: It's immune to viruses!

      Mr. User: You said the same thing about the Mac's down in the art department, yet they're running anti-virus software, aren't they? And your buddy on the helpdesk told me that last week Apple patched 43 separate flaws in their OS, many of which allowed complete takeover of the Mac much like a Windows virus. Do you honestly think your new OS/app combo is going to be immune to all viruses over time? Besides, you bought anti-virus software for all the Windows PC's several years ago with annual subscriptions to virus patterns. We haven't been hit by a virus in a long, long time because of that. So, explain to me again what the advantages are here?

      Tech Guy: But...but...listen here, you obstinate fool! It's better, I say! And don't you dare argue with me because I know more than you! I have the superior intellect here, and you're just a lowly, unintelligent (sneers) user.

      Mr. User: So let me see if I understand you here. You want to give me something different, different enough that I'm going to have change my work habits in order to accomodate it. It's designed to fix crashing problems that I don't have. It's free but it costs money to support. And even once I get used to it all and it's all paid for, it won't do anything that I can't already do with the stuff we already have, that's already paid for, and that everyone is already trained on and familiar with.

      Tech Guy: But it's better! It's open! I understand these arcane things in ways you cannot hope to comprehend!

      Mr. User: Two words for you, buddy: de-caff. You should try it sometime.

      --
      In the end they will lay their freedom at our feet and say to us, Make us your slaves, but feed us. - Fyodor Dostoyevsky
    17. Re:We need to get hardware going autmagically by Shihar · · Score: 2, Insightful

      For most users, fear of the unknown will dominate. And they will run at the mere thought of a surprising dialogue box which actually demands they read and understand it...

      I think you miss the point. There is little "fear of the unknown". It is more "fear of wasting my time". I have a lot of devices sitting around. I have an MP3 player, a coffee maker, a car, a TV, a PS2, some speakers, a VCR, a DVD, and all sorts of electronic junk. All of these devices some amount of learning. None of these devices take more then 5 minutes to learn to operate "good enough". They are either intuitive enough to operate without reading the instructions, or the instructions can be summed up in less then 5 pages in a 2" by 2" little book.

      Linux fails miserably in this regard. That is not to say that Linux has gotten much better, but it still isn't going to be a home desktop for most users. Linux really only caters to the extremely competent or the extreme n00bs.

      Linux is a great thing to give your mother who just wants to be able to read her e-mail and go to websites. You can set the system up and pretty much rest easily knowing that it is unlikely that she will break the system because she is far too ignorant to dig into its guts. She will likely never learn how to do anything other then things you give her to do simply because the learning curve looks like a cliff and it is highly unlikely that she will go brows the right Linux site, find the right tutorial, read the tutorial, understand the tutorial, and remember what she just did if by some act of god she completes the tutorial. This is good in that she can not fill her computer with viruses and spyware, but bad in that she will never do anything more then what I set the computer up to do because she is highly unlikely to invest multiple hours learning how to use any device (computers included).

      Linux is also great for expert users who funnel a lot of their time into using computers for the obvious reasons of stability, customizability, and versatility. The problem is that the world is not made up of extreme n00bs and extreme power users with lots of time to invest into learning computers. The world is made up of mostly people who do not fit into either of those categories.

      The issue is no "fear" of the unknown. The issue is spending time on the unknown. Mac OS X can be learned in a few minutes most users. Sure, things are a different, but things generally function how you expect to function. You don't need to compile binaries to get Mac OS X or Windows XP to run a program. You don't need to do a magical dance to make devices appear. If you double click on a file and it doesn't run, in these OSes go out and find what you need to run it. The learning curve for both XP and OS X while still higher then your average DVD player, are manageable. Linux on the other hand does not have a manageable. I have had more then one computer literate friend try to run a Linux box and give up simply because the amount of time they need to invest learning is too much for even them.

      Linux does a lot of things great. Home computing for your average user isn't one of those things.

    18. Re:We need to get hardware going autmagically by AP2005 · · Score: 2, Insightful

      Linux may be a better operating system and all, but the reality for many users is this: 1. Windows is satisfactory most of the time. They are familiar with the Office suite, common tasks are easy to accomplish (of course at the expense of ease of less common tasks), and most hardware comes windows certified. 2. Windows usually comes preinstalled and Linux is at a disadvantage in this aspect (even though installation of new Linux distros is usually quite smooth). Based on my experience (long time Linux user, but I am now quite comfortable using Windows too), I believe that Windows folks should switch to Linux only if they have strong reasons for doing so. These could be not wanting to pay for software, a better programming environment, security, etc. Unless there is some personal motivation, people will not want to put in the effort to learn to use a new operating system.

    19. Re:We need to get hardware going autmagically by evgen88 · · Score: 2, Interesting

      Come on! A stupid person will lose to a smart person every time!

      Let's put a smart tech, even though not a Linux pro, a non pro like myself against that user.

      Let's start from the beginning....

      Tech Guy: Here, Mr. User, we're going to give you a new operating system and a completely new set of applications with which to perform your duties.

      Mr. User: OK! Tell me, what does it do that's new or useful?

      Tech Guy: Well, it won't crash like Windows!

      Mr. User: Well, but I've been using Windows XP now for about the last three years, and it doesn't crash much if at all. What else does this new OS do?

      Tech guy: Well, you're one of the lucky ones then! Seriously though, it will let you do the same thing you do now, it is different though, so it will take a while to adjust.

      Mr. User: You mean it doesn't have Office 2003?

      Tech Guy: No it doesn't. It has this other application suite that's just as good! Maybe even better!

      Mr. User: But it looks very different to me! The user interface will require me to get used to it, which will reduce my productivity for a little while. My existing documents might look different in this new suite. Further, all the advanced features such as macros probably don't carry over to this new app. That's a real bummer because I depend on those features to do my job. Does this suite do anything any better than Office 2003 that would allow me to offset this loss of productivity? In other words, is it giving me anything new to offset the costs of moving to it?

      Tech Guy: Well, that's true. We are trying to avoid future fiascoes like when legal upgraded to 2003 as soon as it came out, remember that? Once they edited a document all the office 2000 users, the other 95% of the firm, couldn't open them. So we started upgrading everyone, finished just in time for MS to release the sp1 patch that fixed that. And management thinks there is a lower TCO compared to MS products. We also have had a development team that incorporated all the macros you use into the office suite itself! Because it's open source they could tailor them to the software better. The old macros took too long right? On the new suit the functions take less than half the time!

      Mr. User: I remember that Legal thing, whew, you guys were here all night around that time! Less than half time for all my macros? Awesome! But lower TCO? Hey, bud, I work in accounting. We saw the invoices for Red Hat Enterprise Linux and the office suite. You're paying for support for this stuff. It's not free.

      Tech Guy: True, but it is cheaper. The OS, office suite, and Acrobat we won't be paying for make a big difference. The initial upgrade will be expensive, productivity will be lost to start, but the stability of the platform and the over all lack of downtime will save us tones long run. The projected cost to upgrade to Windows Vista are off the scale! We would have to replace 80% or our hardware! And we won't really have to worry about viruses!

      Mr. User: You said the same thing about the Mac's down in the art department, yet they're running anti-virus software, aren't they? And your buddy on the helpdesk told me that last week Apple patched 43 separate flaws in their OS, many of which allowed complete takeover of the Mac much like a Windows virus. Do you honestly think your new OS/app combo is going to be immune to all viruses over time? Besides, you bought anti-virus software for all the Windows PC's several years ago with annual subscriptions to virus patterns. We haven't been hit by a virus in a long, long time because of that. So, explain to me again what the advantages are here?

      Tech Guy: You can never be immune to viruses. As more firms switch to Linux there will undoubtedly be more viruses, but the basic nature of Linux make it's more robust. Remember how I had to make you administrator of your machine so you could run that accounting package? About 30% of the machines in our branch have some software that requires that. Those machines are more susceptible t

  3. Newbie Woes by s73v3r · · Score: 5, Informative

    As a guy who is doing the same thing he is, trying to drop Windows from my everyday computing, I feel his pain. While editing config files itself isn't too hard, knowing what config file to edit and when, and how to edit it is very difficult for a newbie.

    1. Re:Newbie Woes by hackstraw · · Score: 4, Insightful

      As a guy who is doing the same thing he is, trying to drop Windows from my everyday computing, I feel his pain. While editing config files itself isn't too hard, knowing what config file to edit and when, and how to edit it is very difficult for a newbie.

      I've been using Linux for about 12 years now, and I would NEVER give it to someone as an alternative to Windows.

      Issues include. Difficulty installing software and hardware. Having to RTFM to do anything. Difficulty in viewing common formats like PDF (No, block characters and unreadable text is not sufficient even if the file does open). The GUI is still early 90s feel at best.

      The past week, I've been using Gnome again on Linux via CentOS 4.3, and I can't recommend it to anyone. The person I am working with on this box is in his mid 50s and is a PhD in CS (although he knows nothing about computers :) But he is not anal retentive enough to get the mouse "just right" to manipulate the GUI. We had a bunch of text files that did not end in .txt, and it was too much of a pain to look at these files via "Open with..." or similar, so dropping to the commandline was easiest (and my preference anyway).

      Lord forbid if you want to do something like watch a DVD or video clip. I haven't tried it yet, but I'm unsure if flash works (I hate flash, but people seem to like it, and expect it to work).

      My bias for GUI is OS X (pre-10.4). It is reliable and intuitive and it "just works". Then I would tell someone else that if OS X was not an option, then use Windows (no support from me then :), then Linux "if they know what they are doing".

      It took Apple about 15 years to get a decent OS underneath their GUI. It will probably take 10+ years for Linux to get a decent GUI on top of their excellent OS.

      What a long strange trip its been...

    2. Re:Newbie Woes by cgenman · · Score: 2, Insightful

      I had to explain to a client earlier this week that to backup a windows XP installation. First they had to find the original install medium and install the Microsoft XP backup software from the ValueAdd folder. Then they had to right-click on a drive, get properties, flip to a "tools" tab, and trigger the backup script from there. The full backup requires, of course, a Floppy Disk, because everyone has one of those. But partial backups were possible without one.

      XP is by no means well laid-out. Want to hide extensions of known file types? That's in Control Panels -> Folders. Want to change the default folder view style? Nope, different place. That's under Tools -> Folder Options. Want to share a folder? Another different place. Try right click -> Sharing and security. Want to change what launches on startup? That's Start Menu -> Programs -> Startup Folder. Unless it's Start->Control Panels -> Administrative Tools -> Services. Or Run -> Msconfig -> Startup. How intuitive is it to launch the program manager by right-clicking on the taskbar? You even find the occasional command that ONLY exists in the "optional" hot bar to the left of the folders. Want to update your modem's driver? It isn't the modem control panel, it's System -> Device Manager -> Network Adapters -> Your Modem -> Driver. Mail app died and need to access your real profile folder? Try C:\Documents and Settings\Username\Application Data(invisible)\maybe company or app name\maybe profile? or try C:\Documents and Settings\DefaultUser\Application Data(invisible)\Microsoft\ Or AllUsers\Local Settings\Application Data. Or maybe it's in the Program Files\CompanyName\AppName\Profiles. Or the Windows folder.

      Want to delete MS Messenger? Want to get the annoying HP software to not crash on reboot every single fricking time?

      I'm not saying Linux isn't a sewer for usability. It isn't a desktop OS at heart, or at the core of development. I'm just saying that XP is passably usable to people simply because it's the sewer that they learned the layout of first.

    3. Re:Newbie Woes by Macka · · Score: 2, Interesting
      Oh come on. I love my mac as much as anyone, but the GUI is definitely NOT intuitive and often DOESN'T just work
      Really? Let me give you two real world examples of where you're wrong. I have a couple of friends who don't work in anything close to a computer industry. The guy is a security guard, and his wife helps to run a small shop. Several times every year I used to get phone calls from them asking me to come and fix their Windows PC. They had no idea what was going wrong with it (the usual, spyware, adware, viruses etc). But they were totally sick of their computing experience. So about 18 months back I persuaded them to get an iMac. I spent 1 evening showing them the basics. Left them with a book and buggered off. They called me once to ask about MS Office and whether they should buy it, and to tell me they'd subscribed to a Mac magazine. Since then I've had ZERO calls from them about problems. Not a single one.

      Then there's my GF. She uses my old PowerBook and its a similar story. I gave her some basic instruction on the differences, and she was productive almost immediately. I've introduced her to some more advanced uses of the GUI since then, which she's had no problem taking on board. But she just gets on and uses it, and that was her first experience with a Mac of any kind. The only time I intervene is to make sure she's got the latest security updates on it and to back it up for her. That's it.

      If you think there's any Linux distro out there, or any Linux desktop that could deliver the same no brainer user experience, then you're smoking crack my friend. Gnome and KDE have come on leaps and bounds over the years, but they've a way to go yet.

  4. The Applications Are Out There by eldavojohn · · Score: 2, Insightful
    After the tests, representatives of Fedora, Linspire and Novell told me that Sony Vaios are known to have compatibility problems with Linux.
    Yeah, I'm not impressed with Sony Vaios. It seems like they were designed to run Windows and be really small and light. They happen to be very good at those qualities so they appear attractive to most consumers with deep pockets?

    Did this man do any searches for Linux on Vaios? A lot of laptops have special sites out there that aim to make the transition easy for users ... the Vaio is no different.

    Frankly, I'm surprised he didn't try Mandrake/Mandriva for his laptop. I found that one to be the most friendly for my Dell back in college but perhaps things have changed?
    The Linux systems could make sense for users who just want to send and receive email and surf the Web without the need for multimedia programs, or to perform home-office tasks without a lot of interaction with Microsoft systems.
    I think the users just have to have the patience to go out there and find the multimedia programs. They do exist, you know.
    Claims by some Linux publishers that anybody can easily switch to Linux from Windows seem totally oversold.
    I don't think that these claims have been made. I've seen publishers encourage it but I haven't seen a marketing push to claim anyone can do it. Some people don't want to climb more than one learning curve in their life. Those are the people that can't make the switch.
    --
    My work here is dung.
    1. Re:The Applications Are Out There by dracphelan · · Score: 2, Insightful

      Yes, but you miss the author's point. Most users don't want to have to go out and search for the software they need for their day-to-day usage. Install the OS (or buy their computer) and play any videos that come their way, play their MP3s and hook up to their broadband and wireless network with no diffculty. Unfortunately, Linux distro's don't do all of this right now and Windows does.

    2. Re:The Applications Are Out There by kahei · · Score: 4, Insightful


      The parent post has been responded to adequately already, but it's such a classic example of the way certain people think -- or rather, fail to do so -- in the Linux/OSS world that I thought it was worth throwing my 2c in as well. So here goes:

      Yeah, I'm not impressed with Sony Vaios. It seems like they were designed to run Windows and be really small and light.


      Yes, and they do run it, with a few handy usability features that make their small size easier to take advantage of, and they are really small and light. Impressive.

      And presumably well suited for what the guy actually wanted to do.


      Did this man do any searches for Linux on Vaios?


      I guess not; I imagine he just wanted to use the computer for what he actually wanted to do.


      Frankly, I'm surprised he didn't try Mandrake/Mandriva for his laptop.


      You're surprised that he didn't take a few days to do a general comparison of all Linux distros to isolate the one most suited to his hardware?

      Again, key concept: there were particular things he actually wanted to do, research into the cost/benefit profile of Mandrake not being one.


      I think the users just have to have the patience to go out there and find the multimedia programs.


      No, here's the thing; sure, users _could_ that, but wouldn't it be easier to just sit down and do what you actually want to do?


      Some people don't want to climb more than one learning curve in their life.


      Thing is, climbing a learning curve doesn't seem to be what he actually wanted to do here.


      Those are the people that can't make the switch.


      Yeah, there's a tiny number of people that just can't make the switch. Then there's a far, far, larger number for whom making switches, climbing learning curves, googling, consulting websites that tell you where to download nearly-finished source for the driver for the little rocker switch thingy that Vaios have, etc, are just not things that they ACTUALLY WANT TO DO .

      What would you think of a vendor who demanded of their customers what you have just demanded of the laptop user? You'd think, 'sell short!' Wouldn't matter how cheap their prices were.

      --
      Whence? Hence. Whither? Thither.
    3. Re:The Applications Are Out There by the_womble · · Score: 2, Informative

      Most users don't want to have to go out and search for the software they need for their day-to-day usage

      UBuntu + EasyubuntuorR Mandriva or Mepis and a lot more the software you need is there than if you had a fresh install of Windows.

      My experience over the last few years is that Linux comes a lot closer to "just working" than Windows does.

    4. Re:The Applications Are Out There by strider44 · · Score: 4, Insightful

      I think that Linux adopters will fall into 4 categories:

      1. They will have Linux preinstalled (in which case they don't have to go out and search for the software they need for day to day usage)

      2. They will have gotten it with a book (in which case they can read the book to find out what to do)

      3. They have actually gone out and sought Linux to install on their computer (in which case they've *already* gone out and searched for the software they need)

      4. A friend told them to install it and gave them the CDs (in which case they can bug their friend)

      None of those cases give the result of the Author's point. The review is corrupt simply because the author both sought out Linux but even though he took the time to install it he didn't want to take the time to install any software. He obviously didn't even read the sections of the book concerning it (if there were no sections it's a crap book). Even Windows without preinstallation requires huge amounts of time to install software - you'd set aside a day to do it properly.

      Anyway, I'm calling shinanigans.

    5. Re:The Applications Are Out There by Qzukk · · Score: 2, Insightful

      are just not things that they ACTUALLY WANT TO DO .

      Then they can't make the switch. This isn't an insult. If they dont want to learn how to do something, no magic fairy will come and impart this knowledge on them.

      Furthermore, this is not a failing of Linux. You would not fault a car with a standard transmission for not being easy to drive with no training whatsoever for a person who's never been in anything but an automatic, would you? What would you think of a person who thought they could drive stick the first try without actually learning what all the extra parts were for first? What would you think about them when they utterly fail and blame the car instead of themselves for not being willing to invest the time to learn what a clutch is?

      --
      If I have been able to see further than others, it is because I bought a pair of binoculars.
    6. Re:The Applications Are Out There by planetmn · · Score: 2, Insightful

      Even Windows without preinstallation requires huge amounts of time to install software - you'd set aside a day to do it properly.

      When was the last time you installed windows? My laptops hard drive failed, so when I replaced it I needed to reinstall windows. I take the handy CD labeled "Windows XP Installation Disk", put it into the CD drive, and start the computer, I follow a few prompts, formatting the drive, asking me for my preferences, then I go do something for 20 minutes while it installs.

      I now have windows installed, and it took me a total of maybe 45-60 minutes. I then insert the DVD entitled "Applications and Device Drivers" which asks me to select what I want to install (default is everything). I make my choices, walk away for another 20 minutes, and the computer is set up. I fire up windows update, it pulls down and installs all of the updates, and I am good to go. All in all, I've "invested" less than 2 hours, of which I only had to be in front of the computer for maybe an hour.

      Compare this to my installation experience with Ubuntu. I boot to the CD, and Ubuntu installs in roughly an hour (including formatting). But, my wireless card doesn't work. So I look into my options and find NDIS wrapper. Ok. I download the files (on another computer onto a USB key, since I don't have internet access on that laptop yet), and start going through the well written instructions. Only problem, I run into an error. Looks to be a gcc error. I know what gcc is, but I don't know why I'm getting the error. So I look online for the error. Use google, ubuntu forums, and the NDIS wiki. No luck. I post on ubuntu forums for help. Nothing. Give up for the day. Come back the next day, no replies to my post, spend another hour searching. No luck.

      Like it or not, Windows has been made to be easy. Sure, my hardware works under windows because the manufacturers wanted it to work under windows. But that's a benefit for windows and if Linux can't match that ease of use, then people will stick with Windows. I would love to get Ubuntu to work, but if I can't get wireless working on the laptop, it's a no-go for me.

      I'm sure I'll try linux when I build up a DVR, probably with MythTV. I don't mind working at it, it's fun, I enjoy that. But if in a reasonable amount of time, trivial tasks can't be accomplished, then it's just not worth it.

      -dave

      --
      /., where "Apple and Google provide Iran with nukes" will be refuted with "But Microsoft is a convicted monopolist"
  5. Why did he have to replace win2k? by Whiney+Mac+Fanboy · · Score: 3, Insightful

    The question came up when I decided that my six-year-old version of Microsoft Corp.'s Windows operating system had to be replaced.

    Stupid. Why did it have to be replaced? Hmmmn, I guess his story needed a setup!

    Anyway, the review was reasonable - summary: linux is fine if you just want to surf & email, but no good if you need to interoperate with Microsoft Office users (particularly complicated documents) or use a good deal of multimedia.

    The second issue is somewhere that the linux community really need to be paying attention to at the moment.

    There is no technical problem here, the problem is software patents. Everyone needs to:

    1) Attempt to revoke (or prevent coming into existance) patent laws, through writing to your lawmakers / voting / grassroots activism.

    2) Write to companies with software patent portfolios that you're going to boycott their products & agitate for your community to do the same.

    Multimedia support is a huge gaping hole in the linux desktop - we need non-technical action to fix it (and this is something all the non-programmers who want to help out can do.)

    --
    There are shills on slashdot. Apparently, I'm one of them.
    1. Re:Why did he have to replace win2k? by grahamm · · Score: 2, Informative

      Multimedia support for Linux is not that bad. I have yet to encounter anything which Vlc, xine and mplayer cannot play. While I have not done much with it, I believe that the format conversion software (eg transcode) is also extremely capable. Do not forget that linux has been used by Hollywood studios for generating computer animations.

    2. Re:Why did he have to replace win2k? by Whiney+Mac+Fanboy · · Score: 2, Insightful

      I have yet to encounter anything which Vlc, xine and mplayer cannot play.

      Absolutely - same with me.

      However, some of the codecs they use are not legal in many jurisdictions around the world. They're difficult for big distros to redistribute.

      That's why the guy had troubles.

      I believe that the format conversion software (eg transcode) is also extremely capable.

      Absolutely, transcode & mencoder (once you learn the command line options) are the best video conversion software out there.

      --
      There are shills on slashdot. Apparently, I'm one of them.
    3. Re:Why did he have to replace win2k? by Lachryma · · Score: 2, Interesting

      It's unclear if you mean that all three programs work with files you've tried, or if at least one of them works for any file you've tried. For the latter, it is disappointing that a linux newbie would have to know to try all three.

  6. Investment of time by Rob+T+Firefly · · Score: 3, Funny

    I could see how it'd be difficult for him to invest the time it takes to set up, since I'd bet the clock on his VCR has been blinking "12:00" for 20 years.

    1. Re:Investment of time by eldavojohn · · Score: 3, Interesting
      That's probably accurate, I prefer a spin on the Henry Ford quote:
      There are two kinds of people: those who think they can install Linux, and those who think they can't, and they're both right.
      Which one are you?
      --
      My work here is dung.
  7. Linux is different, not harder by mlwmohawk · · Score: 3, Insightful

    While it is true that some multi-media content is a PITA on Linux, this is hardly the fault of open source but more a symptom of a lack of usable standards in the industry.

    I have been using Linux exclusively as my desktop, and when I have to use Windows I feel I am in a prison cell. Things that are easy in Linux are painfully difficult in Windows, and things that are easy in Windows, can often be difficult on Linux.

    However, articles never focus on the difficulties of Windows, only the problems with the easy things on Windows being difficult on Linux. Why not take all the time users spend updating McAffee and other anti-virus software and learn Linux? Why not take the time users have to reboot, and learn Linux. And so on.

  8. He's right about one thing... by Kaellenn · · Score: 3, Insightful

    From TFA:

    "Meanwhile, for both personal and professional computer use, I want access to all multimedia functions. While solutions may exist to almost every problem I encountered, I was willing to invest only a limited amount of time as a system administrator."

    And therein lies the real problem. Its not that you can't get these things working--and its not that they aren't fairly easy to get working (My Ubuntu desktop took about 5 minutes to get all multimedia enabled to play on it with very little knowledge of Ubuntu, Synaptic, or the apt system)--to be 100% fair, this is a whole lot easier than scouring the internet for random, obscure codecs that people like to use. So how is it "too difficult?"

    Simply put, the issue is not one of how much administration time people are willing to put in; its about the fact that under windows, they've forgotten about the administration tasks they've either a) already done or b) done so many times on new machines that they just don't notice it and its just become part of the routine for them. It's about not wanting to learn how to do it differently when they already know how to make it work one way. It's back to the original premise as to WHY users don't want to switch from windows to *nix--its not that the system is harder; its just different.

    1. Re:He's right about one thing... by stuboogie · · Score: 3, Insightful

      To expand on your comments: I think many on /. forget the users we're talking about here. These are people who do not revolve areound their computers. They use them for work or for looking up new recipes and emailing family members.

      Most people these days do not fix their own cars, they take them to a mechanic because they don't want to spend their time learning how their car works. Why should they?? They are not car fanatics! The same goes with the common computer user. Since Microsoft has put Windows on every OEM machine out there, that is the way these users have learned to use a computer. Why would they want to have to relearn an OS to do what they want to do. If computers were so easy for the average user, we would not have so much tech support. The users would just fix their own problems.

      We know that is not the case, and that is the biggest problem with Linux becoming mainstream. As larger companies incorporate linux as their OS, then more of the general population will be exposed to linux systems that are already "up and running". This will allow exposure that may lead to more of these people actually contemplating a linux system at home. However, this is a slow process.

  9. He's sorta right, but mostly off target by Ritz_Just_Ritz · · Score: 5, Insightful

    With the exception of there being more "off the shelf software available" I've found that Windows users also flounder if you stick them in front of OSX. Does that mean OSX is difficult to use or immature? Of course not, but it is definitely different than windows and there's a non-trivial learning curve before you start to feel comfortable.

    Cheers,

    1. Re:He's sorta right, but mostly off target by stuntpope · · Score: 4, Insightful

      I've seen professional Windows users (that is, programmers, administrators) flounder when stuck in front of WINDOWS! Double-clicking every hyperlink on web pages, hunting all over a menu for something like notepad instead of winkey-R notepad, general confused look while I sit back feeling like Nick Burns. "Move!"

    2. Re:He's sorta right, but mostly off target by GroinWeasel · · Score: 5, Insightful

      I have found, both with myself and others, that the learning curve of switching Windows->Mac is a curve of unlearning backwards ways of doing things you've simply gotten used to on Windows.

      Most simple examples:

      Where to find the "save changes" button on the system settings panels? There isn't one, it just makes the changes as you go.

      How to install and uninstall (most) software? Drag and drop. Need to restart after an install or uninstall? No, in fact restarts are a monthly occurance at worst.

      Its a learning curve, but its a curve to doing things much, much better. Its also a curve that has you smiling all the way up it, as repetetive boring tasks you had to do on your PC become easy, or simply obsolete.

    3. Re:He's sorta right, but mostly off target by WebHostingGuy · · Score: 2, Informative

      I think the gist of the article was not that the user had to work with a different interface. But that multimedia and other hardware issues prevented someone from doing exactly the same thing on a Windows OS versus a Linux OS on the same machine. OSX will not work on a Vaio, but multimedia would work out of the box.

      --
      Quality Hosting e3 Servers
    4. Re:He's sorta right, but mostly off target by fistfullast33l · · Score: 4, Informative

      I think you got it more correct than the grandparent. Graphics, sound, and multimedia devices are definitely the biggest hindrance to Linux on the desktop. Last night alone I discovered that somehow Gentoo and udev had removed my /dev/cdroms/cdrom0 link to my cdrom drive so now I couldn't mount a cdrom the same way anymore. Then the copying of files to my PSP via USB failed for some unkown reason. Plus, when I mounted the thing again it was read-only and I couldn't change it. Until Linux improves it's support of the more gadgety stuff like multimedia devices and graphics hardware (don't get me started on ATI drivers), Linux on the desktop is not going to get anywhere. The problem, of course, is that this falls squarely on the shoulders of the device manufacturers. They can argue for business reasons that it's not in their interest to support a third operating system. It's a catch-22 of sorts. Linux won't gain ground until hardware support is better, and hardware support won't increase until the userbase grows a bit more.

      The only way this can stop is by getting students in engineering, computer science, and information technology disciplines to learn to like Linux and see it's benefits versus other operating systems. This way, when they go to work for the device makers, they can advocate that it's good to offer support for Linux.

    5. Re:He's sorta right, but mostly off target by stlhawkeye · · Score: 2, Interesting
      With the exception of there being more "off the shelf software available" I've found that Windows users also flounder if you stick them in front of OSX. Does that mean OSX is difficult to use or immature? Of course not, but it is definitely different than windows and there's a non-trivial learning curve before you start to feel comfortable.

      There's a difference between floundering around for a length of time prohibitive to productivity, and floundering around until you can figure out how to launch MS Word. There's the difference. Windows users can get what they are accustomed to out of a Mac - IE, Office, iTunes, and a number of other products. None of that is available on Linux, and a significant number of people are unaware that there are alternatives. Many who do know about alternatives don't realize that those alternatives support Office formats. And frankly, I hate using Open Office because 9 times out of 10, the documents in load in it don't look the same or print the same.

      The difference between Windows and Linux isn't just an interface. Granted, the difference between Windows and OS X isn't just an interface either, but the user can be almost completely insulated from the technological and philosophical differences in the OS design. That's just not the case yet with Linux, and the sentiment of the Linux development community seems (to me) to be that the user should never become completely insulated enough. Linux is going to become a victim of its own success. As it is developed to be more widely adopted and to be a serious desktop contender against Windows, it's going to have become more of what we hate about consumer-grade desktop operating systems.

      --
      "I have never won a debate with an ignorant person." -Ali ibn Abi Talib
    6. Re:He's sorta right, but mostly off target by MaestroRC · · Score: 2, Insightful

      The other poster is spot on. After you download an app, like FF or most others, you download a .dmg, which is a disk image (which is very much an archive format). After you've downloaded it, you should drag the FF app from the disk image to somewhere on the hard drive (generally /Applications or ~/Applications, which is fo you non unix people out there /home/username/Applications). To put an icon in the dock, either drag it from the furthest right while it's running to where you might want it, or drag it from the folder to where you want it in the dock.

      Again, while that sounds complex, it's still a helluva lot easier than going through the windows installer crap, and once you realize what you're doing, it's simple. The fact of the matter is, it gives you more flexibility to use the computer how YOU want to use it. Example: I am the sole user of my powerbook, so pretty much everything that I install, I like to keep in my ~/Applications folder rather than /Applications. While this seems like it would be opposite what most people would want, since I have apps in more than one place, it makes backing up everything a lot easier since I can just back up my home folder, and it will bring all my apps with me. The whole idea of "oh, you're reinstalling? You have to reinstall all of your apps then" is a Windows idea. On OS X, since there is no registry, you can just copy the apps over, and they run. The only exceptions are those that require background services or a bunch of fonts or such (example: Adobe Photoshop).

      --
      I hate sigs...
    7. Re:He's sorta right, but mostly off target by Lumpy · · Score: 3, Interesting

      BINGO!

      My daughter had problems using her new mac until I told her to think logically instead of "the windows way".

      she was trying to save a picture from a website and trying desperately to find the " save as" function.. after I told her to think logically as to how it shoud work, she clicked on the picture and dragged to the desktop and said, "Oh! Mac works like you think it should!" and has been going full speed ever cince.

      Windows users have problems UNLEARNING the adaptation to the OS instead of the OS adapting to the human.

      --
      Do not look at laser with remaining good eye.
    8. Re:He's sorta right, but mostly off target by PhoenixPath · · Score: 2, Insightful

      Sure, it's easy...

      But is it intuitive to Windows Users?

      I suppose how important that question is, or the answer to it, depends on where they expect to get their users from.

    9. Re:He's sorta right, but mostly off target by mausmalone · · Score: 2, Insightful
      I have found, both with myself and others, that the learning curve of switching Windows->Mac is a curve of unlearning backwards ways of doing things you've simply gotten used to on Windows.
      Okay... backwards compared to an OS that insists that you put your disks in the trash (the place you put things when you want them deleted) in order to eject them ... I think it's safer to say that both OS's have shortcomings, not that one is "backwards."
      Most simple examples: Where to find the "save changes" button on the system settings panels? There isn't one, it just makes the changes as you go.
      And when you change the setting to something you don't want by mistake? Is it so great that it automatically applied the changes in realtime? Windows works on a principle that with almost every operation it performs, until you click "OK," you can still click "Cancel" and discard your changes. Because of that, I find the Windows way of doing things much more fool-proof.
      How to install and uninstall (most) software? Drag and drop. Need to restart after an install or uninstall? No, in fact restarts are a monthly occurance at worst.
      Everything I've ever installed on Mac OSX has involved an installer except for a tiny few homebrew applications. Furthermore, I was completely unable to remove said software (I'm looking at you Epson scanner) without re-downloading the installer and telling it to remove the program. Windows has the Add/Remove panel where you can uninstall any softwre, regardless of whether you have the installer. And I can't remember the last time I restarted Windows after installing something. Maybe Service Pack 2. The problem with these OS vs. OS arguments is that people keep comparing their favorite OS's to Windows 98.
      Its a learning curve, but its a curve to doing things much, much better. Its also a curve that has you smiling all the way up it, as repetetive boring tasks you had to do on your PC become easy, or simply obsolete.
      The learning curve on OSX has made me want to shoot people every step of the way. Most notably, its antiquated and nigh-unpredictable way of handling files. Is there a way in OSX to make it so that every, say, GIF image opens in a particular program? I always have to deal with the problem of them wanting to open up in the program that spawned them, and sometimes I don't want to fire up Photoshop in order to look at an image.
      --
      -=-=-=-=-=
      I'd rather be flamed than ignored.
    10. Re:He's sorta right, but mostly off target by GroinWeasel · · Score: 2, Insightful

      The other respders have it right:

      you'd downloaded a .dmg file (.dmg == disk image) and when you double click that it creates a virtual drive. (.dmg is very much like a cross between a zip and a self-mounting .iso file; its basically a downloadable virtual install CD. in fact it, again, is one of those "why don't PCs have that?" moments on the mac)

      To get the application installed, you double click to mount the .dmg, then drag the firefox icon to the applications folder.

      You double clicked the icon, which runs the program from its virtual drive. (yet ANOTHER "why don't PCs do this?" - being able to try out a new program WITHOUT installing it... and guess how hard running firefox from a USB stick is in OSX? thats right...)

      Once installed, to get it in the dock (there is no "main menu", at least not that i've seen), go to the applications folder, and (guess what?) drag the icon to the dock. Job done.

      To remove from the dock? drag off the dock.

      To uninstall the app? drag from applications folder to the trash.

      The snide part? Guess whether this is covered in the "welcome to your mac" pamphlet that comes with every mac... (hint: answer has 3 letters)

    11. Re:He's sorta right, but mostly off target by Fordiman · · Score: 2, Informative

      "Last night alone I discovered that somehow Gentoo and udev had removed my /dev/cdroms/cdrom0 link to my cdrom drive so now I couldn't mount a cdrom the same way anymore"

      KDE's 'Safely Remove' option is borken; it removes all links to the device, so if you unmount something like a CD, well shit like that happens (meanwhile, ln -sf /dev/hd(letter of your cdrom) /dev/cdroms/cdrom0 would fix the problem).

      "Then the copying of files to my PSP via USB failed for some unkown reason."

      Unfortunately, both KDE and Gnome report that copying is done without checking the system's cache. You can copy everything over, think your done, and still have a cache to flush when you unplug the thing. Remember: always run sync and unmount before removing any drive. KDE's 'Safely Remove' doesn't do this right.

      So, yes, you're right: The hotplugging is somewhat annoyingly screwy. Me, I do something about it - mostly patch and submit changes (not that they often get used), and write filler scripts to handle integrating the basics.

      --
      110100 1101000 1101000 1100110 0 1101111 1101000 1100011 1
    12. Re:He's sorta right, but mostly off target by PhoenixPath · · Score: 2, Interesting

      OMFG!!!

      A Mac user who actually understands how counter-intuitive that is to a *windows* convert!!! ...at least until you've done it once or twice...then Widnows becomes counter-intuitive.

      You nailed it. It's easier, but not the first time. We'll happily dig for hours trying to find a setup.exe, or install.exe file....

      *sigh*

      Thank you. How very refreshing to have someone who can explain the frustration without calling them idiots.

    13. Re:He's sorta right, but mostly off target by GroinWeasel · · Score: 2, Informative

      "Okay... backwards compared to an OS that insists that you put your disks in the trash (the place you put things when you want them deleted) in order to eject them"

      Use the "eject" button right next to any ejectable device instead.

      "And when you change the setting to something you don't want by mistake?"

      Change it back??? (duh...)

      "Everything I've ever installed on Mac OSX has involved an installer except for a tiny few homebrew applications."

      Only things like Photoshop and iTunes (plus other apple stuff) and the OSX version of media player have used an installer (.pkg) that I've noticed. .dmg and drag to applications folder is the norm for most software.

      "Furthermore, I was completely unable to remove said software (I'm looking at you Epson scanner) without re-downloading the installer and telling it to remove the program."

      Stuff that uses a .pkg is doing so because it makes changes outside the applications folder. Photoshop CS2, for instance is a total pig to unistall on the mac: the uninstall instructions are in a text file, and consist of a long list of things to delete by hand from the terminal. This is, quite clearly however, adobe's fault not apple's. Generally .pkg installing programs are things you'd be unlikely to want to uninstall (iTunes, Photoshop etc) unless you were uninstalling everything (at which point format and reinstall is faster)

      "Windows has the Add/Remove panel where you can uninstall any softwre, regardless of whether you have the installer."

      This is untrue: go to an application's directory and delete the install log: see how far you get with uninstalling it through add/remove. I've had that effect through file corruption and also through shoddy install scripts on more than one occaision. Also see under "norton ativirus can only be uninstalled via ActiveX over the web".

      "And I can't remember the last time I restarted Windows after installing something."

      Its interesting: you seem to manage to have used a totally different implementation of WinXP (installing nero last week required 2 reboots before it was done) AND a different implementation of OSX than me (my powerbook just had its monthly update and reboot this morning, it is very unlikely that it will be rebooted again before the next update - in fact its unlikely that photoshop will be quit before then)

      "The learning curve on OSX has made me want to shoot people every step of the way. Most notably, its antiquated and nigh-unpredictable way of handling files. Is there a way in OSX to make it so that every, say, GIF image opens in a particular program? I always have to deal with the problem of them wanting to open up in the program that spawned them, and sometimes I don't want to fire up Photoshop in order to look at an image."

      Select an item of the correct type. Go to the menu, click File->get info. Find the clearly marked section that says 'open with' -> pick your application. Click the checkbox that says 'use for all items of this type' Close dialog. Note to yourself the implication that 'use for all of this type' means you have the option of setting this per file rather than per type, should you choose.

      Feeling clever?

      (caveat: single quoted strings are from memory while at work using a PC, and may very well not be verbatim from the dialog)

    14. Re:He's sorta right, but mostly off target by patio11 · · Score: 3, Insightful
      Yeah, this other day, I was setting up an Ubuntu box and wanted to install Firefox 1.5 as the default browser. Now, I'm mostly a Windows man, so I've been corrupted by habit that this should be done in about 8 mouse clicks from start to finish, 5 of them on the "Next" or "Finish" button. But after that failed to work, I decided to do it the obvious, natural way -- first I Googled for an instruction sheet, then I typed in 15 commands as printed on the sheet, and *blam* I was up and running! Nothing says natural and intuitive to a non-technical user like "sudo tar -C /opt -x -z -v -f firefox-1.5.0.3.tar.gz".

      Seriously, I don't want to troll, but OSS is just not there yet for most users. I just love having a Linux box around work to do development on, but it mostly fails the "could I get my mother to understand this?" test. Incidentally, the instructions for installing Firefox 1.5 on Ubuntu are here if you want to subject them to the mother-test yourself.

    15. Re:He's sorta right, but mostly off target by mausmalone · · Score: 3, Interesting
      [re: restarting] Its interesting: you seem to manage to have used a totally different implementation of WinXP ...
      No,... I just know my way around WinXP, just as you know your way around OSX. My issues seem trivial to you because you know the solutions. Your issues seem trivial to me because I know the solutions.
      [re: uninstalling software] This is untrue: go to an application's directory and delete the install log: see how far you get with uninstalling it through add/remove.
      And I'm sure OSX does well when you start deleting system files from it as well. Surely, nothing bad could happen if you did that. I'll concede to your point that an OS will break if you actively set out to break it.
      [re: OK/Cancel]Change it back??? (duh...)
      I'm talking more about the OK/Cancel principle in Windows as a whole. Until the operation is finished, you can always cancel. Therefore, if you don't know quite what you're doing and you don't know if you're about to blow something up, you can cancel. That's why it is the way it is. If you don't like it, that's fine, but now you can't say you don't understand why its in place.
      --
      -=-=-=-=-=
      I'd rather be flamed than ignored.
    16. Re:He's sorta right, but mostly off target by jcr · · Score: 2, Informative

      an OS that insists that you put your disks in the trash (the place you put things when you want them deleted) in order to eject them

      You're a bit out of date, there. Dragging a disk to the trash still ejects it (if it's removable media), but you can also just select it and hit the eject key, or command-E, or the little eject button that appears next to it in the finder, etc.

      -jcr

      --
      The only title of honor that a tyrant can grant is "Enemy of the State."
    17. Re:He's sorta right, but mostly off target by TheDarkener · · Score: 2, Insightful

      Nothing says natural and intuitive to a non-technical user like "sudo tar -C /opt -x -z -v -f firefox-1.5.0.3.tar.gz

      It's not fair to compare the newest version of a specific application being added to a distro-wide repository to a single .exe install package - I challenge you to give me the equivelant functionality of an apt-get install in Windows at all! With Windows, you still have to manually go to a website, download the install, and follow the instructions - I'd wager if you're savvy enough to want a specific version of a piece of software, you're inclined enough to be able to follow some simple instructions. Otherwise, you probably won't even know the difference between v1.0.8 and v1.5.

      --
      It is pitch black. You are likely to be eaten by a grue.
    18. Re:He's sorta right, but mostly off target by Arker · · Score: 2, Informative

      It's very easy on Ubuntu too. Apt-get install firefox. Or fire up synaptic, search for firefox, click install.

      What he did to try and make the point was link to instructions for installing a firefox version that hasn't been vetted and made available on the ubuntu repository yet. Yes, naturally, that's a little more complex.

      --
      =-=-=-=-=-=-=-=-=-=-=-=-=-=-
      Friends don't let friends enable ecmascript.
  10. Naturally it didn't meet his expectations by A+beautiful+mind · · Score: 2, Insightful

    Linux is not a drop-in windows replacement. It is not supposed to work like windows.

    It is not supposed to route around basic, essential knowledge required to operate a computer like windows does.

    Also the claim that anybody can switch from Linux to windows is true. But I don't think it means what you think it means. It doesn't mean that you don't have to "unlearn" the windows way of doing things or that you're not required to learn how to operate Linux properly.

    "While solutions may exist to almost every problem I encountered, I was willing to invest only a limited amount of time as a system administrator."

    Dear journalist, please continue using your tricicle then on your way to work, because obviously a car requires more expertise and attention. Obviously it is not ready for most people.

    P.S.: I talk about Linux, where I obviously mean some distribution of Linux. Also the car analogy is flawed as I spend much less time administrating my debian desktop I'm writing this post from as I'd spend with fighting windows to do what I want. This installation is over 4 years old and absolutely tweaked for my needs.

    --
    It takes a man to suffer ignorance and smile
    Be yourself no matter what they say
    1. Re:Naturally it didn't meet his expectations by rjstanford · · Score: 4, Insightful

      It is not supposed to route around basic, essential knowledge required to operate a computer like windows does.

      Hang on, wait a second. First of all, you're defining knowing what a codec is (and where to get it, and how to install it), as "essential knowledge." I'd argue with that one. But even granting that, how can something be essential knowldge required to operate a computer when the single most commonly used OS doesn't require someone to know it? Neither does OSX for that matter. Doesn't sound particularly essential to me...

      Dear journalist, please continue using your tricicle then on your way to work, because obviously a car requires more expertise and attention.

      Actually, these days, it doesn't. Just like a Windows PC doesn't, if you don't go out of your way to screw it up. Sure, Windows 10 years ago was crap. Arguably so was Linux, although crap in different areas. These days though, a basic XP-SP2 system with IE7 can do pretty much whatever you want to do. So can a Linux system. So can OSX. The difference is in the complexity that they expose to their users.

      In this case, the complexity of Linux when asked to perform what, for a large number of people, are the core tasks that they use a computer for -- was high. Attacking the author of the article as you have done is not particularly helpful, and indeed makes it seem as if you realize the issues and have no useful solution for them.

      --
      You're special forces then? That's great! I just love your olympics!
  11. Re:Another example of lazy user syndrome by Threni · · Score: 2, Insightful

    > This only proves that those who can't make the switch perhaps can't be bothered
    > or just plain can't do it.

    Well, it's got to be one of those, doesn't it!

    People always complained that Linux was too hard to install - well, now the installers are easy to use and it's getting stuff like networking, printing, modern graphics cards working that's the issue. Yes, many people can't do it. It doesn't make them lazy - it makes Linux not up to the task of detecting hardware invisibly and just getting it working. It knows what USB modem I have - it's plugged in and can be interrogated, just like Windows manages to.

    Lazy operating system - expecting the user to fit around it, and not vice versa - syndrome.

  12. Windows isn't that bad by EBFoxbat · · Score: 3, Insightful

    "I wonder how much more time he will be willing to spend admining his box once it is rooted by malware and his bank accounts are periodically cleaned out?" The funny thing is, as an intelligent Windows user, I've never had that happen. I tried Ubuntu, Mandriva and Knoppix (install from live CD) and none of them wanted to get my Dell XPS 400's network working right. Also, none of them configured x properly for my PCIe 6800. For reason's like that, I gave up on Linux. I had ubuntu working fine on my 1 Ghz Compaq Armada. However it took ~5 minutes to boot. My Dell boots in 30 seconds and returns from hibernate in 10 seconds. I know that has a lot to do with hardware (7200 rpm sata hdd vs 4200 rpm laptop drive) however it also has a lot to do with the OSes respectivly. I can't have 5 minute booting times on a laptop which is turned on and off 10 times a day. The desktop isn't such a problem as I leave it on for weeks on end. But it's the Dell desktop that I couldn't get working right. On a side note: I guess that's what I get for buying a Dell.

  13. It's true. by old_skul · · Score: 3, Insightful

    For readers of Slashdot, using Linux probably seems a trivial task. But for the millions of PC users out there who have been using Windows for years, switching to Linux is a serious investment in time and learning. Put simply, in Windows, everything works out of the box in 99.999% of the cases. In the case of Linux, there is *always* some modicum of configuration needed. There's no distro of Linux I know of that plays DVDs and MP3s out of the box, simply due to the licensing issues that Windows has covered. And *everyone* listens to music on their PC, right? (I know, I know, Windows doesn't play DVDs either. But it's a lot easier to set that up in Windows.)

    Once a company steps up and licenses some software, and puts together a commercial distro of Linux that works out of the box in the same ballpark as Windows, then it will have a fighting chance at winning people over. Then the only problems will be the cost - because it won't be Free Software - and convincing people that they need to learn a completely new GUI.

    Best of luck.

    1. Re:It's true. by meringuoid · · Score: 2, Interesting
      There's no distro of Linux I know of that plays DVDs and MP3s out of the box, simply due to the licensing issues that Windows has covered. And *everyone* listens to music on their PC, right? (I know, I know, Windows doesn't play DVDs either. But it's a lot easier to set that up in Windows.)

      Huh? How is it easier?

      On Windows: obtain DVD-playing software. Install. Play DVD.
      On Linux: obtain DVD-playing software. Install. Play DVD.

      Is it hard to obtain such software? Nope. Not on either platform. How, then, is it easier on Windows?

      --
      Real Daleks don't climb stairs - they level the building.
    2. Re:It's true. by maxwell+demon · · Score: 2, Insightful

      On Linux: obtain DVD-playing software. Install. Find out that your DVD is "copy protected" and doesn't play on Linux anyway. Find out that there is a solution, but it is illegal to use it. Curse the lawmakers. Curse the MPAA. Recognise that you support the MPAA by buying those DVDs. Stop viewing DVDs and play Tux Racer instead. :-)

      --
      The Tao of math: The numbers you can count are not the real numbers.
    3. Re:It's true. by Nikademus · · Score: 2, Informative

      It's more like:
      On Windows: find and obtain and pay for DVD-playing software. Install. Play DVD.
      On Linux: select a dvd player in your package manager. Click install. Play DVD.

      --
      I gave up with the idea of an useful sig...
  14. Re:Another example of lazy user syndrome by Whiney+Mac+Fanboy · · Score: 3, Insightful

    The person couldn't be bothered learning how to use another system after investing a large amount of time in Windows.

    The author of the article fairly clearly lays out his problems, word interoperability & multimedia.

    They're both 'problems' with linux, although as they're both of a legal or social (rather then technical) challenge, its hard to know what the linux community can do about them.

    --
    There are shills on slashdot. Apparently, I'm one of them.
  15. Let's be honest by muellerr1 · · Score: 5, Insightful

    Most ordinary PC users might be able to install some Linux distro or another. That's not even the issue. Why should they? More than that, I believe that ordinary PC users don't know anything about Linux other than it exists. Sure, it's great, it can do anything a PC can do only free, but there's no really good reason to switch if their computers are working right now.

    A non-geek friend of mine just bought a new laptop. We (me and another geek) were sitting around helping her install the latest windows updates, and talking about how she should try Linux, since both of us used it regularly on our personal computers. Finally she asked us, "Do I need Linux?" and both of us realized that neither of us wanted to be Linux admins for her so we said no. There was no real benefit to her switching, and quite a few drawbacks since she likes to keep current on Flash cartoons and movies.

    So she knew about Linux before we talked to her, but she didn't really know why she'd need it. There was no motivating factor to switch. If a person isn't motivated to do it themself, few people will really want to do it for them. It would get annoying pretty fast, all those phone calls when wifi or email stops working mysteriously, or they can't watch some movie clip.

    1. Re:Let's be honest by slashflood · · Score: 4, Funny

      Finally she asked us, "Do I need Linux?" and both of us realized that neither of us wanted to be Linux admins for her so we said no.

      She wasn't that ugly, was she?

  16. Some Points Worth Considering by Otter+Escaping+North · · Score: 2, Insightful
    The guy clearly is not a computer whiz - and it might be fashionable to trash his conclusions on the basis that he doesn't know what he's doing, but it's worth remembering that he probably does represent a fairly large pool of users; business people who are power users with certain applications, but without a good understanding of the computer system as a whole (ie. he starts "testing" the OS by visiting some websites).

    Please don't get me wrong; I really like Linux - and had some years of working with unix systems before I tried it, but I too was surprised how much trouble I had getting some things set up; considering the marketing I was being given on its ease.

    I've got a Linux network at home, and I have no plans to dump it; but I know several people who have computers and are considering an upgrade. As much as I'd love to recommend Linux, for reasons of principle as well as practicality (they don't have a lot of money to throw around), I simply can't. They're not up to the job of handling the OS.

    That may not be the market that Linux is after; I don't know, but I agree with the author's conclusion (whose emphasis was removed in the summary): "Claims by some Linux publishers that anybody can easily switch to Linux from Windows seem totally oversold.:

    --
    Running Windows^H^H^H^H^H^H^H OSX and Linux in the home. (I don't have time for Solitaire any more.)
  17. Re:Another example of lazy user syndrome by Jasin+Natael · · Score: 5, Insightful

    Consider, however, that the foreign students are working with something, well, foreign to them. This isn't to say that computers aren't foreign to those of us in the US, but we expect to understand the metaphor. If you approach Linux from the standpoint of rules to be followed, with an expected and logical result, it's easy. Here's the current state of affairs, as I see it:

    • Windows has a broken metaphor. Its usage patterns have exceptions out the wazoo, unintuitive things to be done, and an inconsistenly applied set of rules underneath. It works fine for most people, but once you've conditioned yourself to its quirks, it does something that conditions the user away from using intuition and inductive or logical reasoning to solve computer-related problems.
    • Linux, for lack of a more in-depth explanation, has no metaphor at all. It has underlying rules and abstractions. These are consistently applied, but fail to bridge that 'last mile' to the user in many cases. Patent regulations and other crappy IP-related issues make distributing software, and therefore obtaining decent software, difficult.
    • Mac OS has good, underlying metaphors and a lot of the same logical underpinnings as Linux. I'd say that, even though the hardware requirements border on obscene and they are far from problem-free, for what this guy and 90% of the public want to do (productivity apps, web, email, multimedia), it's the right choice.

    The computer is only as good as the software you can obtain for it. Until it's easy for users to obtain quality packages and simple apps with a slick, consistent interface, the article should be pretty indicative of the user experience switching to Linux.

    Jasin Natael
    --
    True science means that when you re-evaluate the evidence, you re-evaluate your faith.
  18. Re:Another example of lazy user syndrome by suv4x4 · · Score: 5, Insightful

    The person couldn't be bothered learning how to use another system after investing a large amount of time in Windows. I see it all the time... Lazy user syndrome.

    The person couldn't be bothered to comprehend some people derive more entertainment and results from an OS when they use it and not when they spend most of their time learning it. The person who forgot that stuff is easy once you know it, but before he knew it, it was hard for him too. The person who can't comprehend not everyone is interested in tuning config files, and hacking sources just for the pure fun of it. The person who still doesn't realize the computer is a tool like any tool, and just like with a car or a TV screen, you have to be able to use it without being an expert mechanic.... Smug Linux user syndrome.

  19. Re:Another example of lazy user syndrome by doctor_nation · · Score: 2, Informative

    I hope you're talking in a purely user-based sense, because being a Linux admin is not remotely simple. Learning how to use a nice stable Linux system that has been set up for you is pretty easy. Learning how to go through the agony of setting up a new system is much, much harder. I'm a programmer and I'm not afraid of poking around in config files, but in my recent setup of my first Linux system (an Ubuntu/MythTV box) I had many points where I was ready to break my keyboard in two over my knee. And I still do whenever I try to get the thing to do what I want. As soon as I leave it alone and accept it as-is, there are no problems. But if I want to fix an annoyance or add a feature, it's no end of trouble. And believe it or not, but there are a lot of people in the world who would rather be doing things other than searching the web for the magic script to fix their problem or fiddling with config files to get something working.

  20. Wireless? DVD's? MP3's for crying out loud? by SsShane · · Score: 5, Insightful

    Joe Normal User tries to get on his wireless LAN with this cool new Fedora Core system he found and wanted to try. Sure it loaded up fine onto his system; the installer was intuitive and straight-forward. However, he has no internet. He plugs in his CAT5 and the problem fixed. But that sucks. He bought the wireless router so he could do away with that ugly red cable that snakes across the living room and pisses off his wife. Oh well, he'll keep going, he's curious.

    What is this about no mp3's without setting up yum and grabbing the needed stuff? Okay, Joe Normal User has read up on yum and yum.conf and struggled through getting it setup after searching the forums and jumping on IRC (Joe is happy about an IRC client coming standard). He finds the repository he needed (and writes down the steps he went through for later reference) and types "yum install blehbleh". He thinks the typing is quaint and makes him feel like a hacker. Cool, mp3s are working now. Joe is getting a sense of power from bending the computer to his will.

    He excitedly tries to play a DVD. Nothing. Okay, hit the forums again. Damn...no DVD support. Something about media cartels and general nefariousness seem to be getting in his way but there seems to be a solution. He uses his newfound hacking skills and fires up yum again. He downloads some libraries with cool hacker-sounding names like 'libdethdvd3' and VLC, as well as MPlayer just in case. Cool! Now his test DVD title screen comes up....but DAMN, it freezes when play is pressed. MPlayer does nothing. He hits the forums again reads something about certain DVD's that don't play nice and something about evil media cartels again.

    He decides he doesn't have time for this so he slicks the drive and re-installs Windows, then goes and makes love to his wife after apologizing about all the cables and how he is spending too much time in front of the computer.

    1. Re:Wireless? DVD's? MP3's for crying out loud? by spyrochaete · · Score: 2, Interesting

      You hit the nail on the head. Not only is your story true of individual distros, but most of us like to try several distros before settling on one and have to go through this ordeal every damn time! I must have spent 5 hours trying to get my 802.11b NIC working on a distro for my laptop, only to decide that it was too clunky and the zillions of conf files were in nonstandard locations. So I installed another distro and all my previous tinkering was for naught! That's when I reinstalled XP.

      The XGL Kororaa distro being taken offline for GPL violation really opened my eyes to this problem. They're being penalized for including drivers with the liveCD! Except for my NIC, that's the one distro that has given me OpenGL support out of the box, and now they're nerfing it! The GPL singlehandedly quashes the hopes of any prospective linux switcher!

    2. Re:Wireless? DVD's? MP3's for crying out loud? by makomk · · Score: 2, Interesting

      Fixed:

      He decides he doesn't have time for this so he slicks the drive and re-installs Windows, then spends several hours installing drivers and patches, rebooting, and trying to stop the Windows wireless network support and the software that came with his hardware from fighting with each other.

      After managing to disable one or the other of these, and getting most stuff working again, he sticks in a DVD to relax. Up pops an error about a "missing codec". He clicks the button to get it... and is directed to a site asking for his credit card details. (If he's lucky, his PC will have come with an install disc for some DVD playback software he can use instead. If he's not, time to pay up.)

    3. Re:Wireless? DVD's? MP3's for crying out loud? by Jussi+K.+Kojootti · · Score: 2, Funny
      He decides he doesn't have time for this so he slicks the drive and re-installs Windows, then goes and makes love to his wife after apologizing about all the cables and how he is spending too much time in front of the computer.
      Correction: ...re-installs Windows and, 22 reboots later, goes and makes love to his wife...

      Yeah, I counted. Get's old pretty fast.

  21. Re:horses for courses by beavis88 · · Score: 2, Insightful

    others do it for free themselves

    It's only free if your time is worthless.

  22. Re:horses for courses by baadger · · Score: 2, Insightful

    Malware and virii may be an administrative nightmare, but i'd say the number of people who's bank account has been drained due to these applications is very very small. If even significant. And periodically? Please, stop with the sensationalism.

    Even with a totally unprotected and lazily patched Windows box you're more likely to have your credit card or bank details stolen by more conventional methods.

    Spam and email scams are a different matter, but as well all know that has nothing to do with what OS you use.

  23. Backward thinking by anomaly · · Score: 5, Insightful

    I love to tinker. I'm writing this on a Windows Laptop, but I'm also listening to some music playing on my Apple desktop, and this post flows through my home network where http proxies are running on my Linux server - which hosts my mail, proxy server, internet filter, backup drives, and probably about a dozen other services I'm forgetting at the moment. My point is that I probably don't qualify as one you would describe as a "lazy user."

    Having made that disclaimer, most people buy computers to do a task, not to tinker. In fact, the reason I switched my desktops to Mac OS X from Linux (where I had been an almost exclusive linux desktop user for 6-7 years) was because what was possible on Linux was made easy under Mac OS X. I looked seriously at cinelerra and Kino and other tools for editing home movies, and decided that iMovie/iDVD was quite adequate to meet my needs. Does that make me lazy? No. It means that I wanted a tool for a particular purpose, and found one.

    Windows *owns* the market. You want to "beat" them? Make the transition seamless and painless for the customer. It's like making a "better" car where the turn signal lever is mounted on the right by default. (You've got 300 other options available from the config file, too) Also, the clutch pedal is on the far left - about twice as far as in "regular" cars, and the shift lever is longer and includes the volume control for the stereo. You might make the argument that people would prefer these changes, and it's not hard to get used to them, or that they could "easily" modify the configuration to match the "inferior" standard car. Would that make people who are frustrated by these minor differences lazy?

    I submit that it's this "insult the user" mindset on the part of the OS community that slows adoption of superior tools. People are not stupid - they also generally have no interest in becoming an auto mechanic or a PC mechanic. There's nothing wrong with you being an expert in lots of different configurations - that interests you. Good for you. Make the "better" product just like the original - only better, and people will want to follow in your footsteps.

    As an example, I suggest to you Vim. It's pretty geeky, but look at what it did. It incorporated all of the fuctions that vi provided - exactly the same way that vi provides them, and ALSO provides about a zillion enhancements. People who switch back and forth find basic functions work exactly the same in either product, and enhanced functions are available when on the better product. Does that make Vim designers bad designers, or people who choose Vim stupid or lazy? I suggest not. Your mileage may vary.

    Respectfully,
    Anomaly

    --
    But Herr Heisenberg, how does the electron know when I'm looking?
  24. Re:Problems by endemoniada · · Score: 2, Insightful

    #1. After using the console for a short while, you quickly learn that many things are both faster and easier to do via the Command Line Interface. And running Gnome or KDE, when did you last HAVE to open a console?
    #2. "The User". Who's that? I take pity on those users who actually DO want to use /proc or /dev, and can't because some people would rather never even be reminded that they exist at all. If you don't need it, don't use it. I don't use Internet Explorer, but I think you'd cry yourself to sleep were you deprived of using it simply because *I* don't like it.
    #3. Yeah, and the Windows registry is as logical as it gets...
    #4. There are exactly the same kinds of ownerships in Windows as there are in GNU/Linux. The only difference is that on GNU/Linux the ownership actually makes a difference.

    --
    Blog -
  25. I tried it by pubjames · · Score: 2, Insightful

    I tried Switching from Windows to Linux a while back. I ended up switch to OSX. OSX is what Linux should be, but unfortuantely never will be because too many OSS developers don't place enough importance on usability.

  26. If my daughter can do it... by RiffRafff · · Score: 2, Insightful

    My 15-year-old daughter has been running Mandrake since she was ten. How hard can it be? ;-)

    Granted, some Word documents don't translate perfectly in OpenOffice, but I'm not sure that's so much a problem with OO as it is with the .doc format itself. It'll be interesting to see if Word *will* eventually support .odf documents.

    And laptops are almost always a problem unto themselves, whether trying to load Linux *or* Windows. Try loading a "generic" copy of Windows, i.e., one that wasn't specfically made for your specific laptop...you'll have problems with it, too. Laptop hardware is often just too specialized to make for easy installs. That said, Linux improves by leaps and bounds with every release. The next release of Windows is due...when? 2009? I lost track...

    I understand the author's reluctance to spend much time being a "system administrator," but, like I said, he would have likely been in for that when loading XP, too. OTOH, I've found that Linux installs on desktops are almost *always* easier and quicker than Windows installs. Far fewer reboots during the process, too. And Linux doesn't try to "phone home" during the installation, either.

    --
    "I might have made a tactical error in not going to a physician for 20 years." -- Warren Zevon
  27. Re:Another example of lazy user syndrome by Billosaur · · Score: 5, Insightful

    The simple fact is that most people view their computers as fancy appliances. Hell, they even buy them at places like Best Buy and Circuit City that also sell appliances. They expect to turn it on, use it for its intended purpose of email and pornography, and thats that. They don't have any interest in learning a system, when it should be as simple as the other appliances in the house (yes, I know as well as anybody here that computers are complex machines not unlike cars, but lets look at it from the everyday Joe perspective).

    And there you have it. The Linux community would like people to feel that there's an alternative to Windows, which Linux is, but it isn't, simkply because you don't get the "out of the box" experience with it. That doesn't make Linux bad or Windows better, but it does show the disconnect between the development communities for both systems and customers.

    Gates and company started off trying to make Windows easy to use and jazzy enough that everyone would feel comfortable with it. It slowly began to dominate the market but had its fair share of problems (the blue screen of death). As years have passed, it's gotten more robust, and the suote of things that runs on Windows is enourmous. But it didn't start out that way and it took MS time to incorporate all the functionality that it does today.

    Linux is undergoing the same growth right now. There are many issues, both technical and legal that it will have to overcome if its to become as ubiquitous as Windows. So I can see where right now, a switch to strictly Linux is not as good an experience for the average Windows user. But given time that chasm will shrink as Linux continues to grow and improve and Windows continues to bloat and bust.

    --
    GetOuttaMySpace - The Anti-Social Network
  28. Re:Another example of lazy user syndrome by MrNougat · · Score: 2, Insightful

    Part of the value of any technology is in knowing how to use it. When we're talking about Linux on the desktop for Joe/Jane Average - who are not technical people - the system needs to run out of the box with minimal configuration, be intuitive, and do what the user wants it to do.

    Perhaps it's an unfair advantage, but it's an advantage nonetheless; Microsoft products have been in the market a long time and there are a lot of people who know how to use them and configure them. Linux, on the other hand, may have been around a long time, but not on desktops where people work every day.

    I made a distinction between "using" and "configuring" above. Users operate fully configured computers; admins configure computers to do what users want them to do. In the case of home (or many small business) computers, the user and the admin are often the same person, and light on real technical admin skills. Microsoft operating systems are (on the small scale) easy to configure. User wants a wireless network card? Plug it in. User wants to share files and printers in a workgroup? Plenty of detailed help files and wizards available. In order to find the same support for Linux, the user would need to spend a great deal more time finding accurate support (and when I say "accurate" I mean step by step, button by button) and executing that support properly.

    That additional time is costly. Maybe not for Single Instance X, where it only takes a few minutes to accomplish, but over the life of the system(s). For a small business with a file/print server and ten workstations, learning everything that needs to be learned in order to convert to and provide continuing support for Linux in place of Windows is extremely costly, and paying an outside consultant to do the same is also extremely costly.

    When most small businesses run on tight finances, calling them lazy for not switching completely ignores the needs of those businesses.

    Now, home users.

    Not being bothered is a completely legitimate excuse. Individuals have every right to not be bothered by having to learn how to use a new operating system and all the applications that go with it. You may not feel it's a legitimate excuse for you, and that's fine. Jane/Joe Average have lots of things that demand their attention, and also have the freedom to prioritize those things as they see fit.

    Computer systems don't exist in a vacuum. The world and all its machinations continue on, with computer use as a part. Computer administration is a much more minor part.

    --
    Web 2.0 == Giant Blogspam Circle Jerk
  29. Some Basic things are just missing. by Shawn+Parr · · Score: 4, Insightful
    What a lot of /.ers don't seem to get, based on comments already posted, is that we are talking about average users.

    Linux will not work for average users until a way is found to include some basic features that ship with both Windows and Mac OS X. Flash plug-ins for the browsers is one of those things. Many distro's include this if you buy their retail, or Pro versions, but most average users are either going to download the fully free versions, or get them from someone they know to try out.

    Even if Flash and other multimedia components where auto installed as an update process, much like Nvidia drivers are with Suse and some others, that would be much better.

    Recently I installed Ubuntu 5.10 to see what was up with it. In order to get Flash installed I had to use command line utilities*. When your average user gets to this, they will give up. Some might take the time to figure it out, but let's be honest, very few of them are going to keep going when they run into that with the next piece of software, and even less are going to learn the system better and become truly comfortable with it.

    Many comments are already complaining about the fact that people like this are either stupid or lazy. People, this is the 21st friggen' century. We have had GUI based computing for a long time now. There is no reason to have to jump through command line hoops to install what is considered a basic necessity on the web, especially by average users.

    I can already hear the clicking on moderators sending my into the troll or flamebait abyss. Go ahead, that doesn't change basic facts.

    I myself have no problem doing this, but there are people that I work with / am friends with / are related to that I would really like to get off of Windows as they always are having problems. I can't recommend Linux until I know they will be calling me with real problems, not "how do I play this movie," or "why can't I see this web page?"

    From what I have seen, especially in the past day or so, is that a lot of this comes from linux zealotry involving licensing. Just look at the recent Koraraa debacle. The maintainer isn't being asked to pull a live cd by either Linus, or ATI/Nvidia, but some random linux user concerned about 'the open source ideal.' That is one great way to keep this stuff out of people's hands.

    I know many people that enjoy linux don't necessarily want it to take over. And that is fine, but referring to people that don't want to jump through hoops that this day and age should not be necessary as lazy/stupid just makes the people making those comments look bad.

    * - Ubuntu doesn't ship with flash. And if you go to the Macromedia site linked to by any flash using page, the linux page seems to either be missing or incorrectly linked. The solution is to edit a file containing the repositories, then updating (its been a while and I don't use Ubuntu, apt I think?), and then attempting to get it to install. This is akin to asking your average Joe to fire up regedit, make changes, then fire up the dos prompt and run a few commands. Silly, absolutely silly.

  30. Linux Counterparts to Windows Apps by maccam94 · · Score: 2, Informative

    Seems to me like this guy wanted to see what Linux would be like with almost zero work at all. He didn't try popular apps like GTKpod to connect to his iPod, or MPlayer to watch his media, or install any plugins to Firefox to be able to watch online videos. It's like installing Windows XP and expecting all of your applications to just be there. Guess what, you still have to install iTunes, you still have to install the flash plugin, you still need to install Quicktime, and MS has been in antitrust hearings repeatedly for bundling its media player.

    If he'd spent maybe ten minutes googling for "linux ipod" or "linux media player" he could have found the names of the apps he was looking for quite easily, and then installed them through his distribution's package manager (unlike in Windows where you have to search for a download mirror or find the download link on a site, followed by choosing the right .exe to download). The fact that he tries to install iTunes, use Office, etc, makes it look like he's trying to just use Windows apps on Linux, which everyone knows doesn't work very well (and it's really not Linux's fault, the developers of Windows and its applications can't be bothered to help Linux developers, not to mention the fact that the Windows libraries and environment must be emulated).

    I'm glad this guy tried more than one distro, but I still think he could have bothered to see what alternatives were available.

  31. Re:Problems by 10Ghz · · Score: 4, Interesting

    "I should NEVER need to open a console (How often do Windows Users need cmd.exe?)"

    My wife uses Linux and she has never opened a console. I occasionally open it, but that's because I like to do "advanced" stuff. If I really wanted to, I could live without ever opening the console.

    "The user doesn't care about the neat things they can get from /proc /dev and the likes. Hide these."

    Well, normally they are hidden. Usually the user just sees his home-folder. Of course there are other interesting (and not so interesting) stuff lcated in /, but the user doesn't really have any reason to go poking there. If he wants to investigate, why should we try to artificially try to stop him from doing so?

    "Coming from Windows all of my libraries are in windows\system32 or in the directory of the actual application. Linux could put them in /lib, /usr/lib, /usr/local/lib, /usr/share/lib/, etc, and my application is almost certainly not going to have its own directory."

    And the problem is.....?? Is it "It's different from Windows!": Well, duh!

    --
    Lesbian Nazi Hookers Abducted by UFOs and Forced Into Weight Loss Programs - -all next week on Town Talk.
  32. bias by jbolden · · Score: 2, Insightful

    I'm reading the comments here and this strikes me as missing the key point. Look at this user:

    1) He is completely satisfied with windows he just wants a free OS.
    2) His core app is Microsoft specific (office)
    3) He wants to use windows specific multimedia
    4) He doesn't care about any of the free software issues at all. For example he's fine with having his data locked up in proprietary formats.

    Well yeah he'll like windows better. Why should he like Linux better? This article is just stupidly stating the obvious.

  33. Another "Regular User" Test for Linux... by peter_gzowski · · Score: 2, Interesting

    I seem to see these every few weeks here on /. This user starts from the assumption that Linux is now easy to install and use for anyone with any hardware. This is, of course, not true.

    First of all, his choice of distributions is based on what comes with an old Linux for Dummies book. He could have perhaps looked into (or asked a friend) what modern distributions are popular from a usability and hardware detection standpoint. He likely would have tried (K)Ubuntu or Mandriva.

    Second of all, he does have somewhat unusual hardware. I would go so far as to recommend that nobody with a Sony Vaio should take the Linux plunge unless they are prepared to do some manual hardware configuration. My wife had a Vaio which I ran through multiple distros/versions, and always had some issue with the hardware.

    Third, he assumes that complete interoperability with Microsoft Office is a condition for success in his test. I have always viewed OpenOffice's MS Office compatability as a convenience, but realize that I will likely never be able to rely on it. Anyone who has to swap complex, particularly formatted documents in MS Office format must use MS Office. This should not, however, be a reason given for Linux non-usability.

    All this is to say that if he wants a usability test, then first hand over his laptop to someone like me, I'll get everything working as smoothly as I can, and then we can discuss his issues with usability. If he wants an ease-of-install comparison, then compare how much of his hardware works after he installs Windows XP from scratch vs. some Linux distribution.

    --
    "Now gluttony and exploitation serves eight!" - TV's Frank
    1. Re:Another "Regular User" Test for Linux... by Archon-X · · Score: 2, Insightful

      All good points, but isn't the very point of this article?
      To be a viable alternative, shouldn't users without cherry-picked hardware whose idea of compatibility IS being able to swap large Office documents, be accomodated?

      Not everyone is a geek, and not everyone is prepared or able to dive under the hood - and not everyone with the skills has the time to do so - so until linux can offer the hardware compatibility that windows has, I don't think it can be classed as a seamless alternative - which is the author's point.

  34. Re:He's right by linvir · · Score: 2, Insightful
    Hey, I'm the first guy to spew the "who cares about marketshare" speech when I think people are confusing priorities. But I say that we're "getting there" because we are. A hell of a lot of work is going into making Linux work for dummies, and I honestly think that in a few years it will be for everyone. Whether or not you care about this, it's an ongoing process.
    It's for super ninja hackers who like to change their drive geometry, dot clock their X servers, hack window managers in Lisp, screw around with the framebuffer, add optimization switches to their compilers, program in assembly, and generally get down and dirty with things in the service of serious, expert-level computing.
    I disagree with this. I use Slackware, a supposedly down-and-dirty CLI distro, but I use KDE and the only programming I do is PHP. You're kidding yourself if you think that most Linux users are the person you describe there. What you've just described is a Linux enthusiast, and Linux has certainly expanded beyond those. By now, you only have to be a computer enthusiast to run Linux exclusively. Pretty soon, you'll only have to be a webdesign enthusiast, or a musician, or a graphic designer, or a programmer. From there it's only a step or two to Joe Servicepack.
  35. Re:Anyone CAN easily switch from Windows to Linux by miro+f · · Score: 2, Interesting

    Neither of them know the difference, or had a hard time learning it, because they had never used Windows before.

    ok now wait two years and then get them to install Windows on their machine. Just give them a Windows install CD and don't help them at all. Tell them to log all problems they have.

    Then write an article "Can ordinary PC Users Ditch Linux for Windows"

    Just in the interest of neutrality...

    --
    being vague is almost as cool as doing that other thing...
  36. CODECs by C_Kode · · Score: 2, Interesting

    To move to home user desktops codecs must be included. Until then, it's just to hard for them to use. I have to add {unknown} repositories to Yum to get the required applications, codecs, drivers, or other files so that my desktop functions properly. Either include them in the distro or have the OS/application recognize what is required and link to where it can be downloaded and automatically installed. Non-techie home user isn't going to know that they need to add any software much less what software needs to be added. Then they have to know where to get it and how to install it. That is a mountain of unknowns to someone that is new to Linux. It's easier to just use Windows. If you don't have a codec, Windows media player tells you and ask if you want to try and downloaded it. What a wonderful idea!

    my thoughts anyhow...

  37. Wow! A well-written article by fdisk3hs · · Score: 2, Interesting

    I wish the writers at Newsforge and such places would take some cues from this article. It is clear, concise, and avoids commonly overused slang and metaphors. What a relief from the usual "Linux switcher" articles.

    Mark Golden is a smart guy, and though he doesn't say it, he apparently was comfortable reinstalling Windows on his machine. He did something that is very smart, that most Linux reviewers don't seem to have done. He bought a book. Installing six, count them, six, different Linux distributions shows quite a bit of determination and interest on his part. The interoperability testing he did between office software packages showed some depth as well. Judging from the end of the article, he has been bitten by the "if I just can get this other thing to work under Linux" bug. I would ascertain that he will probably be a Linux hobbyist now.

    I appreciate that he didn't go into long paragraphs of complaining about Free Software. It's free, so you are not allowed to complain about it. If you don't like it, use something else. He understands this.

    I would say that, as a longtime Unix guy, he has come up with an accurate evaluation of the situation. Common things are easy or at least doable under Unix these days, and most everything else is possible, but only if you are willing to do some work yourself. It is this last catch that is the most frustrating part. As someone who spent a good bit of time this past week breaking C code and tweaking linker knobs, only to fail to make things work, I can readily say that this extra work can often be a bottomless pit. I certainly appreciate the efforts of the wizards who have made the rest easy.

  38. Re:Another example of lazy user syndrome by saleenS281 · · Score: 2, Informative

    fyi, it's "dependency hell" :) since nobody else seemed to want to respond. And packages have actually helped this immensely, it was mainly from the days when everything was compile from source and lucky you got to go out and find all the necessary packages by hand.

  39. Turn it around by Roy+van+Rijn · · Score: 3, Interesting

    This article looks only in one direction. Mark Golden has years and years of Microsoft experience, working with Windows is just what he knows. Its just never easy to swap to a whole different operating system.

    But what if you take somebody who has been working with Linux non-stop for 10 years, and has never worked on a Windows machine. Place him before a empty computer with a Windows CD. How easy would that go..?
    (Anybody willing to test...? Probably not...)

    The switch itself might be hard, but it says nothing about how easy working on Windows or Linux is, just a matter of what they've learned to work with.

    Link with intresting discussion:
    http://sig9.com/node/269/

  40. No, he's not right by flithm · · Score: 5, Insightful

    The big mistake that people like this reporter make is that they expect to just "switch". They don't take into account that doing things in Linux isn't necessarily harder or more difficult it's just different. Usually these people are thinking "I'll just go to Linux" assuming their work process will still be exactly the same.

    Well news flash: it doesn't work like that!

    When I first switched to Linux I found it frustrating as hell. The same things I found initially complex are now overtly simple. And now that I've been exclusively using Linux for some time I actually find Windows difficult and frustrating to use!

    The same goes for an "ordinary" person trying to switch to a mac. I worked in a public computer lab once that had a mac section and I often would take amusement in watching people's expressions as they sat down at the macs and attempted to use them. 99%+ of the people would eventually look some combination of mad / funny / confused / curious, but eventually most of em would get up and walk to a Windows machine.

    Is a mac any harder to use? No, of course not. It's all about what you're used to. When you switch to a system that works differently you NEED to be prepared to invest time into learning the new system.

    It'd be like buying a new car that doesn't use pedals, guages, and a wheel for controls but rather something alien like maybe sliders, joysticks, and audible tones or something. They both accomplish the same task, and yes some people are better suited to one configuration over another, but generally speaking it's just a matter of training your brain to think in the new way.

    Ever tried converting someone who's not very computer savvy to Linux? I have, and generally they love it and catch on right away. Because it's all new to them anyway... whether they sit down at a Windows machine, Mac, Linux, whatever they're in for some learning... they don't have the barrier of expectations bringing them down.

    So are we there yet? I say yes. And we have been for some time. People just can't expect to "switch" and not invest in a serious amount of relearning. If it didn't take a lot of time it wouldn't be a different system and therefore it wouldn't be worth switching to!

    1. Re:No, he's not right by thinsoldier · · Score: 2, Insightful

      as a 10 year windows user and 2 year mac user, um,
      news flash: it DOES 'kinda' work like that!

      sure there were some hurdles..
      example:
      Renaming a file: Enter(mac) = F2(win)
      Creating a shortcut: alt+cmd+drag(mac) = alt+drag(win)

      honestly the keyboard shortcut differences were annoying at first but I got used to them and although Macs severely lack Windows wonderful alt+underlined letter navigation system thats quite logical and the greatest thing EVER! macs do have the whole "apple key+letter = something logical happens" thing going for them. The windows key has been around how many years and it mostly only opens the start menu, run box, and shows the desktop, a mere 3 logical things. It does other stuff I'm sure, but not as logically.

    2. Re:No, he's not right by flithm · · Score: 2, Interesting

      First of all I admit that there are things that are a PITA on Linux... it certainly ain't perfect, and could stand growth in many areas. And your point is totally valid, so I don't want to make it seem like I don't get the point of what you're saying... there are some things that could definitely be done easier / better.

      Having said that, in my experience multimedia stuff is the exact opposite. On my Gentoo desktop every single file I've tried to play has just magically worked... quicktime, divx, xvid, crazy mjpeg avi weird stuff from my digital camera, asf, wmv, etc.

      Now, on Windows on the other hand... I try sending movies or video clips to my friends and they're like "All I get is audio!", or "The video is all skippy and jerky!", or "the audio is out of sync!" And so then they have to go hunt down and install codecs and other stuff... and try playing a dvd in Windows... all you get is stuff pointing you to pay for something you have no idea what it's for.

      Where as in Linux, everything just works... no configuring, no setup. With the exception of DVD menus... They generally work, but aren't anywhere as good as what hardware dvd players do.

      You're definitely right about the browser plugins though. Again though, it's one of those things where you just have to know the right process... instead of going to adobe's web page and downloading flash, you open your package manager, search for flash, click install... it could definitely use some integration... like how are new users supposed to know that? If you know that one simple thing it takes 5 seconds to install... but if you try to go about the traditional windows way you'll likely bang your head against the wall for days.

      I mostly wanted to mention my extremely positive experiences with Linux media players... auto-sound synch fixing, extreme flexibility with subtitles, it's all way way better than what media player does.

      But, I also wanted to touch on your point that while some things are different, others are just plain more difficult. True. Linux certainly isn't perfect, and I think _everyone_ will agree that Windows isn't either.

      One thing I won't submit to though is that general every day tasks are beyond the reach of the average person.

  41. THEY DO RUN ON LINUX! by ylikone · · Score: 3, Informative

    Actually, the Unreal Tourniment and Doom series of games run NATIVELY on Linux. I know because I play onslaught in UT2004 all the time using Linux! If you want to play Half-life games, use Cedega.

    --
    Meh.
  42. re: Windows is the standard the rest are judged by by King_TJ · · Score: 2, Insightful

    The statement in my message subject will surely rub some Linux and Mac faithful the wrong way ... but I don't see how a logical pesonal can deny it. I'm primarily a Mac user myself these days, but use quite a bit of Windows between my PC at work and the occasional use of an Athlon 64 at home (mainly for gaming these days), and I deal with Linux here and there too. (I built my own MythTV box, and our proxy server at work is a Linux-based system I set up with Dansguardian, etc.)

    In my opinion, every OS has its good and bad. Just as a good mechanic won't try to get all of his work done with only one tool, a good systems administrator or smart consumer won't assume that there's only one OS that meets *all* of his needs.

    But that being said, "majority rules" when you're talking about computer training and the average user's knowledge of computer usage. Windows has so much market-share, it's the platform someone has experience with 9 times out of 10, if you pick a random person who claims some computer literacy and ask them what they're familiar with.

    For this reason, Apple is smart to embrace as many Windows technologies as they can (things like Active Directory and Microsoft's networking protocols via Samba), and to keep the basics of the GUI somewhat similar to Windows.

    I think part of the Linux community realizes this too, of course. (Heck - look at the Windows look-likes they've grafted on top of the X Windowing environment!) But at the end of the day, the "out of the box" experience for users trying to get the OS to recognize and properly use all of their hardware is key.

    Mac users are generally very pleased with OS X because it all "just works" from the time they power on their new Macs. Windows, these days, gives largely the same initial experience. You bring home your new Dell or HP, power it on, and XP starts right up - properly using all of your devices. Linux, however, is usually lacking in this area. You can't often buy systems pre-loaded with a Linux distro that's pre-configured to find everything on the machine and use it 100% properly. But even if you do, you might get stuck as soon as you add another devices. (EG. Throw your new USB scanner into the mix, and will Linux auto-detect it and use it "plug and play"? Possibly... but how do you make it work? Do practically all of your applications have a "Scan" selection on their pull-down menus that automatically realizes your new scanner is installed? In OS X or XP, yes, they would.)

  43. Re:Problems by biglig2 · · Score: 3, Funny

    Let me answer your problems for you.

    1: Linux is not Windows.
    2: Linux is not Windows.
    3: Linux is not Windows.
    4: Linux is not Windows.

    You see, this is all symptomatic of a larger problem - you want Windows on your box, but you haven't installed Windows, you've installed Linux. And Linux is not Windows, so after you installed Linux, you didn't have Windows.

    This is leading to all your problems. For example, setting permissions doesn't work like it does in windows. this is because Linux works like Linux, not Windows, which is understandable when you consider that Linux is not Windows. Also, you wonder why you have to use the console when Windows users don't. This is because Windows doesn't really have a console. Linux does, because it's Linux, and so is not Windows.

    Now, there are various reasons why this Windows/Linux confusion might happen. For example, you might have got the CDs confused. This is less likely these days thanks to the proliferation of Sharpie markers.

    More likely is that you wanted a Windows that is not broken. I know that feeling! But, alas, Linux can't help you there. Linux can get you a Linux that isn't broken, but it's still Linux, which is not Windows.

    --
    ~~~~~ BigLig2? You mean there's another one of me?
  44. Can you guess the year? by cmay · · Score: 2, Funny

    It's time for another installment of: can you guess the year?

    We give you 3 newspaper headlines and you try to guess the year. Ready?

    1) Renewed tensions in the middle east spark violence

    2) Republican accused of ethics violations

    3) Gas prices could rise says analyst

    4) Linux still to complicated for the avg user.

    Can you guess the year?

  45. PCs for noobies by namekuseijin · · Score: 2, Funny

    A PC for people without any training or experience whatsoever should have:

    * Voice recognition, so the user can yell at and curse the machine with comfort
    * AI intelligent enough to handle stupid questions and demands
    * The always handy CD-drive so the user can use it as a coffe-mug support...
    * one-button mouse for those compulsive M$-geared next-clickers...
    * VR 3D-glasses rather than a monitor, so that users can imerse themselves into a 3D desktop and search for files and other resources scattered all over in dark, messy 3D labyrinths filled with daemons, trojans and other plagues... good thing you have your handy BFG with you...

    --
    I don't feel like it...
  46. newbies unwanted by Dr_Dimento · · Score: 2, Interesting

    I am a graphic designer and creative director. I have been looking into Ubuntu, Fedora and Novell as possible replacements to Windows for over a year. The problem is two-fold.

    First; software compatibility. No Photoshop, Illustrator, Quark or any of the "mainstream" software necessary to send files to printers/clients.

    Secondly, the "holier-than-thow" attitude towards new users. I am a reasonably technical person, but with poor manuals and instructions on the basic usage (i.e. installation of new software, hardware, command-line workability, etc.) and the ever increasing attitude of the so-called experts telling people like me to go back to windows makes for a very difficult migration.

    We all want to get a away from the Microsoft dominated world and work in a more open environment, but Linux and it's communities need to be more "user friendly".

    I still want to make the switch but at present, I am stuck with the Microsoft world. ...sorry I have to reboot or my system will crash - thanks Bill Gates.

  47. Depends ... duh. by naelurec · · Score: 2, Interesting

    Windows != Linux and Linux != Windows

    So many switchers want a drop-in replacement. This is not the case. If the expectation is a "free Windows" then they will be sorely disappointed and not give Linux a fair shake.

    As a result, a successful Linux switcher needs one of the following:

    1. Reason to switch to Linux (the "killer app")
    2. Reason why Windows is not viable (security risk, drm, whatever..)

    There are lots of areas where using Linux makes sense. However, it *does* require some learning of new methods of accomplishing tasks. Unfortunately, so many new people to Linux attempt to run it like Windows which is generally a bad idea (I find myself doing the reverse which tends to also be a bad idea).

  48. Re:Wrong. by 386spart · · Score: 2, Informative

    No it doesn't. Windows media player can play DVDs only if you have a separate DVD playing app installed. Of course, 99% of all pc's sold with Windows today do come with DVD players preinstalled, and most DVD burners, graphic cards and motherboards have a player bundled. So it might feel like it comes with Windows.

    In contrast of course, most Linux distros haven't got a legally clear way to play DVD's, (I don't actually know if there is a legal way available at all?) so your point about it needing the same ease of use still stands. Same goes for a lot of things under Linux, DVD playback is just a small example.

  49. You're wrong, but that's OK by RebornData · · Score: 2, Insightful

    It really is impossible for someone that's unfamiliar with a particular system to judge how "easy" or "difficult" it is in the absolute sense, compared with the system that they are already most comfortable using (and likely prefer). The article is not seeking to judge the platonic usability of Linux- rather he's honest about evaluating it strictly from the perspective of whether it is a usable system for windows-familiar users to switch to. So to answer your rhetorical question, "articles like this" don't evaluate the difficulties of windows because they're evaluating the claim that Linux is something practical for *windows users* to switch to- people who are already able to overcome windows deficiencies (at least to some extent).

    Your assumption that the "prison cell" feeling when you use windows is largely due to the unfamiliarity of the system is absolutely right. However, it disqualifies you from an unbiased judgement- you would feel like windows was a prison cell no matter what.

    I'm one of those annoying people who is truly and thoroughly proficient in both. I worked as a UNIX system administrator for 4 years, and know UNIX-based systems inside and out. I've got a credit in the sendmail source code. I've built a "Linux from scratch" system. However, I currently work as a small business computer consultant, spending 100% of my professional time in windows, and have an entire practice built around helping people navigate the incredible pain that is keeping windows systems running reliably in undstandardized environments. So believe me when I say that I know the pain, and I'm not a defender of the windows way of doing things.

    But challenging as windows is, my opinion as a fairly unbiased observer and user is that Linux really is more difficult. To pick one very recent example, I've got a computer science degree, and it still took me hours to get my canon printer working with Linux. I'm not laying blame here... Linux has a much tougher road to hoe when it comes to usability because of several inherent factors:

    1. Market share disadvantage- few manufacturers package drivers for their hardware
    2. Fundamental conflicts between the GPL and software patents- multimedia codecs and the like
    3. Total and complete lack of UI standardization- there are few if any UI conventions between different projects- even with simple text configuration files, the basic syntax is hugely different from system to system

    I can see someone might argue that the third is a fundamental, structural issue like the first two. But I think it is an inherent result of the great strength of open source software, which is the constantly evolving, creative process of innovation. The fact that there are dozens or shells or window managers is a byproduct of hundreds of thousands of volunteer programmers saying "I know a better way to do this", and the best parts of what they come up with eventually spread widely.

    This is why it confuses me when Linux folks get "up in arms" about usability complaints from Windows users. Linux is harder to use than windows. So what? Why do you care? You don't use Linux because it's easy. You use Linux because it's better, more creative, and gives you more control. In a lot of ways, control and usability are conflicting goals. Automatic transmissions sure are easy to use, but a lot of people prefer the control and efficiency of a stick shift. Manual trasmissions aren't going away anytime soon, and Linux doesn't have to defeat windows and recruit all of the "normal users" who value 'easy' above everything else to be successful.

    If you want a user-friendly UNIX, get a Mac. Enjoy Linux as it is, and be secure in your superiority...

    -R

  50. Problems by Kenshin · · Score: 5, Insightful

    Instead of doing that, he should have invested some time to checking out some others more suited to new users. The distros that come to mind are SimplyMEPIS, PCLinuxOS, and Kanotix.

    I'm a daily Slashdot reader, and even I'VE never heard of those.

    This, again, is one of Linux's biggest problems: Too much fragmentation. If distro developers could put their egos aside and combine forces to create distros with some semblance of popular recognition, Linux's fortunes may change.

    You're not gonna win-over an already confused user by presenting him or her with 50 more obscure and semi-obscure choices. That person is just gonna say "fuck it" and stick with what he or she knows: Windows.

    Also, people want to install something with staying power. Half the distros out there are gonna be gone in a couple of years, replaced by a whole new set. How can you have faith installing something you've never heard of?

    --

    Does it make you happy you're so strange?

  51. Requirements by IPFreely · · Score: 2, Insightful
    Well, that is A problem, but I would not call it THE problem. Media is a small part of computing.

    One of the requirements that all these comparisons have is "It must be compatible with my Windows computer that I use at work". As long as the requirements spell out "Windows" rather than just functionality like word processing and whatever, then Windows will always have the advantage. If the requirement read "Must be compatible with my Linux system at work", then the comparison would be very different.

    The critical mass is still with Windows. People try to hide that by rewording the requirements to something that does not mention Windows by name, but it always comes back to compatibility with Windows functionality and Microsoft formats.

    This is why things like Open Document Formats are important. If the requirements shift from a microsoft format to a non-microdoft format, then you've knocked down one more element of their critical mass. You could count media as windows friendly formats in this context. But it is only one of many windows friendly formats.

    --
    There is nothing so silly as other peoples traditions, and nothing so sacred as our own.
  52. Needs more automagic by Roddd · · Score: 3, Insightful

    Background: CS major. I've tried two distros of Linux.

    Now, the last time I tried an install I just plain gave up. Why? fstab. You know what? I just don't care which label is which for a hard drive. I think expecting users to manually edit something critical like the fstab file is what make the Linux experience such a painful memory. It's not that users are dumb. But why can't computers do the work for us? Isn't that what they are for?

  53. The same old problem by arrgster · · Score: 2, Interesting

    It's not easy to install most software and when you do manage to install the software most still don't show up in the programs list. The average user relies icons not the command line that's where windows has you beat. I'm a computer professional and I like Linux and it's abilities, but there is no way my mom or dad could use it as far as installing new programs goes.

    1. Re:The same old problem by polyp2000 · · Score: 2, Informative

      I'm a computer professional and I like Linux and it's abilities, but there is no way my mom or dad could use it as far as installing new programs goes.

      Fair comment - But when it comes to the crunch you'll be doing admin for mom and pop once every six months to clean all the crap and spyware out with windows. How about switching that "admin" task for the "installing new programs" on a linux distribution. That's what I did - My retired parents run linux day - to - day for browsing the web, doing word processing with Open Office, Watching Video and Radio podcasts. She even runs Family Tree Maker through Wine. The only trouble is they fight over the computer to play Mahjong or Solitaire.

      They have zero problems using linux and the software that comes with it. The only issues that do occur are when one or the other finds a dodgy website that needs some obscure plugin, occasionally the printer stops working, since i showed them how to restart the printer via the KDE Control panel im rarely bothered with it. Things might not work in exactly the same way as windows but its no more easier or difficult for them.

      The distro I have set my parents up with is Vidalinux - (I've swapped the default WM for KDE though)

      I spent the time getting the linux box set-up just right - everything works, video, internet, digital camera's, filesharing, printing. The beauty of it is that the time I invested has really paid off, I havent had to re-install the operating system for at least two years and I havent had to remove a single piece of mal/spyware. On the rare occaision that something does need fixing, I happy to do so. Unlike with windows where I am engulfed with that feeling of dread I when a friend calls with the plea - "Can you come and look at my PC? its gone really slow and I cant connect to the internet";

      Swings and Roundabout's you see ... Windows makes it easier to install programs - But perhaps that ease is outweighed by the ease and regularity at which non-savvy users can install "free" programs infested with malware - which I then have to go along and fix.

      Nick ...

      --
      Electronic Music Made Using Linux http://soundcloud.com/polyp
  54. And yet you do troll by phorm · · Score: 2, Insightful

    The whole point of debian-based distros such as Ubuntu are the package-management features. Yes, the link you've showed would allow firefox to run faster (due to whatever differences between the globally compiled version that would be distro-included vs the source one)... but it's by no means necessary to get firefox. If you want the speed of a self-compiled verson then windows wouldn't likely help you either...

    Ubuntu: Run synaptic. Reload lists. Search for firefox. Check off. Click apply. Done.

    Windows: Find package website (in this case mozilla.com). Surf links. Download firefox from link. Figure out where you just saved the installed (I've seen many users choke at this, strangely). Run installer. Click next a bunch of times. Done

    So really, with Ubuntu you're either just as easy, or even a bit easier. If you're using KDE (or I assume gnome) then the program will be on your menus after install. Of course, Ubuntu also comes with a fairly recent version of firefox anyways... so depending on how old your install discs were it might do you just fine anyhow.

    And yet, here's the first link off google. And the second comment:

    Any particular reason you want to use version 1.05? If not, then you can get the latest using synaptic.


    My second link took me here, which doesn't mention firefox (probably because it's already installed) but does mention install instructions for a schwackload of other common software. It does use apt-get instead of the synaptic GUI, but the steps are simple enough.


    Demonstrating one of the hardest ways to install software on linux as an example that it is "too hard" doesn't make you informative, it makes you a troll.

  55. That works in Windows too, genius by Blakey+Rat · · Score: 2, Informative

    While I understand your point, your example is a pretty crappy one... since drag&drop from browsers (and most other apps) works just fine in Windows also. (Even in IE.) Given, most Windows users I know wouldn't ever figure that out because they run their browser "maximized."

    To be a real Mac snob, you have to point out how Apple's had well-supported drag&drop since version 7.0 and Windows applications didn't really support it until around 2000ish.

    Oh, and just to add insult to injury in my flamebaity post, right-clicking an image in Safari gives you a "Save Image to the Desktop" item which works exactly how you'd expect... so her not finding it might point to a reading deficiency, might wanna check that out.

  56. Re:They *are* stagnant for those 5 years? by TheRaven64 · · Score: 2, Interesting
    For programmers, there's that whole new media effects layer thing, which I'm not that familiar with, but from what I hear it makes Photoshop-like applications almost trivial to write.

    I suspect 90% of programmers don't care about that at all. What they do care about is:

    • Cocoa Bindings, which make it trivial to write the controller layer of your MVC app.
    • Core Data, which makes it very easy to write the model layer.
    • A well designed set of view controls, which mean you rarely have to do much for your view layer.
    The amount of an application you can generate before you even start writing code with Cocoa is simply staggering. Oh, and this gives you a nicely layered and abstracted app, not some kind of VB-like mess.
    --
    I am TheRaven on Soylent News
  57. How can Linux reach The Tipping Point? by KWTm · · Score: 4, Insightful

    Linux (and F/OSS in general) has been continually struggling with promotion, but this is not the same struggle as before. We are putting our energies toward solving a set of problems that have already been solved, but it's important to realize that Linux/FOSS is now facing a different and new problem.

    When Linux faced technical problems, we needed hard core programmers willing to delve into the nitty gritty of making the processor run. The geeks of the world got together and hacked out a solid, stable kernel and the collection of GNU utilities.

    When the problem was the UI, we needed people to know how to make things pretty and convenient. We built GNOME and KDE and Xfce on top of X.

    When the problem was mindshare, we needed credible spokespeople to spread the news of Linux. The Economist and Time magazine and IBM (and SCO!) stepped in for us, and now the world has heard of Linux.

    Now we're after market share and acceptance, and what we need is people who know what ordinary users want and need in order to take up Linux. Who would know what ordinary users want and need? Hint: I've already mentioned them twice in this paragraph.

    Folks, Linux is now at the point where it's "ready to take over the desktop" --*if* we move in the right direction. The thing is, we're *not* moving in the right direction. We have been ready to make a left turn at the crossroads and start heading toward the desktop, but we just aren't making the turn. Of course, yes, we have sort of meandered towards it with cool new interfaces and a plethora of apps, but that's like making three right turns to turn left. We need to recognize that what it is that people want in order to make Linux "The Desktop".

    "The Tipping Point", by Malcolm Gladwell, is a book about how and why little things can make the difference between some memes spreading like wildfire and others simply not taking hold. Although recently promoted by Barnes & Noble bookstores under their Sales/Marketing Books department, only a small section talks about how to get a product to catch on. The ideas are fascinating, and can be applied toward smoking cessation and other health promotion, or anything else where you want to leverage a small effort to make a big difference. Recommended read.

    In the book, Gladwell talks about three different types of people needed to spread a meme epidemic: Connectors, Salespeople, and Mavens. Mavens are members of the potential market who are knowledgeable, and to whom other market members go to for advice. We do want to pay attention to what they say because others pay attention to what they say, even if they are not necessarily that knowledgeable (compared to us F/OSS geeks). In the same way that my gynaecologist friend has to watch Oprah because all her (female) patients watch that inane talk show and come to my friend with questions, so we need to pay attention to people like Mark Golden of WSJ and see what they're saying, rather than dismiss them with "Ahh, he won't even invest the time" or "It's not our fault, because the DVD is DRM-encumbered".

    I'm not saying that those Linux problems will be easy to solve, but those are the problems that we have, and they loom closer than a lot of people here on Slashdot realize.

    Just a note for those of you who would say, "Well, I don't care if Linux doesn't gain market share, because I just want it to tinker with, and I actually prefer if the unwashed masses would stay with their spyware-ridden proletariat systems!" Remember: market share is clout, and clout is what will make the hardware manufacturers release their specs so that we can have open source device drivers. Clout is what will get EU politicians to back off on software patents, and it is what will get universities to stop thinking that Microsoft is everything. Market share is what will improve Linux, so that you can go on with your happy tinkering.

    Whew. Sorry a

    --
    404555974007725459910684486621289147856453481154 in hex is "You sank my Battleship?"
    [GPG key in journal]
  58. But they're *ALREADY* installed! by Spy+der+Mann · · Score: 2, Interesting

    When people buy a PC, they buy it with Windows ALREADY installed, with the drivers ALREADY installed.

    In other words, the users have done ZERO WORK to make Windows usable. (for this it doesn't matter if Windows is the worst, most unstable and prone to viruses OS. The installation "just works" and that's what we're discussing here). What we want to do is insert a CD that says "Installing Linux", ask very simple questions as what country i live in and what keyboard layout we have, and be done with it.

    When I installed WinXP on my machine, Windows already had drivers for all its hardware. It didn't require me to install an additional driver. Of course, when I upgraded the motherboard, it was a very different thing (I really can't speak about this, since this was about the same time SP2 came up, and there were other complications).

    But for most of the machines i've installed WinXP on, installation went flawlessly. It "just worked". Yes, I had to install the video driver, but it went flawlessly, too.

    Now compare with my installation of Ubuntu Hoary, where the internet didn't work (thank God I installed it in a dual boot, otherwise i'd be locked out), the audio drivers didn't work, so I had to boot windows to google for help installing ubuntu with PPPoE modems (which are the grand majority in my country). I'd reboot back to Linux and try, and if it didn't work, I'd have to reboot to Windows again, browse the web... do you have any idea of how exhausting that is for a technical user? A Joe user would be COMPLETELY CLUELESS about it.

    And if the OS can't just install right, we're talking about a SHOWSTOPPER. So no, Linux is *NOT* ready yet. However, when Ubuntu Dapper comes out, i'll try again and compare.

  59. Administration vs. Usage by Erich · · Score: 2, Insightful
    The problem for most users is not the usability. Most users want to get email and web and word process. And maybe (with webmail) they don't even need an email client.

    These people are people like my mom. My mom is fairly computer illiterate. She uses Debian Stable, kmail, firefox, and tetris. Occasionally she'll use one of the word processors available, but usually not. But she didn't have to install it and she doesn't have to maintain it.

    When she has a problem I can remotely log in and fix it. Her main problem so far: clock skew. This is after 2 years or so, on a $199 machine from Fry's.

    Unlike when she had windows. Her computer got viruses and spyware. If she had a problem I really had no good way of helping her out. She's happier now with Linux.

    She couldn't install Linux. But then again, she couldn't install windows, either. She couldn't administrate Linux or set up a printer. She couldn't do that under Windows either, probably.

    I think we're getting to the point with Linux that the average person can use it and feel comfortable. However, administration and installation for both Windows and Linux is still difficult.

    --

    -- Erich

    Slashdot reader since 1997

  60. Re:Problems by carlislematthew · · Score: 2, Funny
    This, again, is one of Linux's biggest problems: Too much fragmentation. If distro developers could put their egos aside and combine forces to create distros with some semblance of popular recognition, Linux's fortunes may change.

    I completely agree. The amusing thing is that the reaction, by some clueless geeks, to your comment will be to create a new distribution! This new distribution will be the one EVERYONE uses and it will be SWEET!!!!

  61. Re:Problems by ookaze · · Score: 3, Insightful

    I'm a daily Slashdot reader, and even I'VE never heard of those
    And I'm not surprised. The commercial distros from which some are derived are good enough. For example, Mandriva commercial distros address every problem the guy had. A free distro is for people that know what they are doing, no wonder the guy could not do everything he wanted with what he got.

    This, again, is one of Linux's biggest problems: Too much fragmentation. If distro developers could put their egos aside and combine forces to create distros with some semblance of popular recognition, Linux's fortunes may change
    Not at all. This is not even fragmentation. You forgot that this is FOSS here. All these distros are compatible.

    You're not gonna win-over an already confused user by presenting him or her with 50 more obscure and semi-obscure choices

    Nobody does that. Mandriva will present you Mandriva commercial offerings and nothing else. Go check their website if you don't believe me. Yes, what you are saying is stupid, you just have to realise it.

    That person is just gonna say "fuck it" and stick with what he or she knows: Windows

    Fortunately, most people don't really know Windows. That's why those that don't have a geek at hand or did not get a new PC still have Windows 98 (if they manage to keep it until today, meaning not connected to the Internet at least).

    Also, people want to install something with staying power. Half the distros out there are gonna be gone in a couple of years, replaced by a whole new set. How can you have faith installing something you've never heard of?

    That's true. But Linux distros have that fantastic feature : it's very easy to dissociate the user files from the OS, which means easiness to change distro.

  62. Re:Mr. RTFM strikes again! by 6031769 · · Score: 2, Insightful
    But seriously, when you have more than 300 different distros to choose from, how could POSSIBLY you choose and make a wise decision? Do you really think a Joe User can have the intelligence, wisdom and patience to do such a titanic task?

    Yes, I do. Based upon the fact that they seem to manage it with cars, why not?

    --
    Burns: We're building a casino!
    McAllister: Arrr. Give me 5 minutes.
  63. Users who install an OS are no "ordinary users" by mlgm · · Score: 2, Insightful

    I know for a fact that there are ordinary PC users who have no problems with using Linux. From my experience I can characterize those users as "users who don't even think about installing software themselves".

    But if Linux and the necessary apps are provided by a system administrator or a friend, these users hardly have any problems when using it.

    The users I know were either company workers in small companies who used special software for their needs as well as some standard software (like browser, mail, Acrobat Reader and office software, which in this case was Applixware).

    Or they were older people who just wanted to surf the net, send some e-mail to their grandchildren and type the odd letter.

    And as I said, all those users hardly had any problems. Because Linux is a multiuser environment and for years had stricter user rights, the users (who of course didn't have root passwords) couldn't even mess with their system (except for the desktop settings).

    On the other side those users who do install software themselves and who expect to buy a new gadget and pop in the driver CD and click setup.exe do have problems when using Linux. If your software needs vary and change you can have a hard time using Linux. I know this from first hand experience, too :-). I know, that most things are possible if you put in enough effort, but what ordinary user really wants to?

    But for every user of the second type, there are maybe 20 of the first type. So I believe there is a huge base for Linux to grow.

  64. Re:Problems by Kenshin · · Score: 4, Insightful

    Not at all. This is not even fragmentation. You forgot that this is FOSS here. All these distros are compatible.

    It's fragmentation in a mindshare sense.

    Also in the sense that they could be working TOGETHER to improve the whole, instead of everyone spending effort redesigning the wheel in their own way. But nobody wants to collaborate.

    Nobody does that. Mandriva will present you Mandriva commercial offerings and nothing else. Go check their website if you don't believe me.

    I'm talking about the Linux community as a whole. The "mindshare" thing I was getting at. Not 50 distros from a single group, but 50 distros from 50 different groups. The average user isn't gonna know what the hell to pick.

    The major players could band together and release a special "n00b Linux" and promote the hell out of it in the mainstream as THE distro to get for beginners. It's easier to get people into something with simplicity. Once you get them in, and they're comfortable, THEN you present them with the myriad of distro choices.

    Yes, what you are saying is stupid, you just have to realise it. ...and right there is PROBLEMO NUMERO UNO, everyone!

    The "fucking asshole superior linux nerd" that people detest so much. Linux in the big picture suffers because NO ONE WANTS TO RISK DEALING WITH YOU.

    Would you buy a car from a dealer who talked down to you? No, they pucker-up and kiss your ass through the entire process. (Yes, they also try to rip you off, but they do their best to cover it with smiles and sunshine. And it works.)

    Fortunately, most people don't really know Windows. That's why those that don't have a geek at hand or did not get a new PC still have Windows 98 (if they manage to keep it until today, meaning not connected to the Internet at least).

    Exactly. If they're not willing to jump to somewhat familliar territory in Windows XP, why in the world would they want to jump to the totally foreign world of Linux? (Money isn't the issue here: Getting a pirate copy of Windows is trivial.)

    That's true. But Linux distros have that fantastic feature : it's very easy to dissociate the user files from the OS, which means easiness to change distro.

    People don't generally want to change. They want to stick with something familliar. That's why they're all still using Windows.

    Plus, define "easy". How many steps does it take to change distros, while maintaining all your user files? (With no command lines involved, of course.)

    --

    Does it make you happy you're so strange?

  65. Erm, suck it up. by benow · · Score: 2, Insightful

    Sure, interoperability and ease of use (application installation/enhancement) could be a bit clearer. There are going to be problems with some of the hardware out there, and there is definately a learning curve. The community is great, the software is fast, the ideas are plentiful and there are solutions for nearly anything. When I'm on a windows box, I feel trapped in a sandbox littered with dog shit. It's ok if you watch out for the shit and only want to play in the sand, but anything more and I'll find myself wanting a return to linux. Bash scripting, gnome, kino, gimp, openoffice, firefox, emerge, etc, etc, etc. Linux is so much more complete, it's no wonder there's a bit of a learning curve. Devote a weekend and an old harddrive and don't look back.

  66. Re:The answer is: No. by WhiteWolf666 · · Score: 3, Insightful

    Nonsense. You must be living in the nineties.

    Windows: Search internet, download file, double click and follow onscreen instructions. Idiot proof.

    Wrong. If you are running as a user, not administrator, then:
    1. Search Internet.
    2. Download file. Pray you have the right file.
    3. If it's shareware, register the damn thing, or if its payware, buy it. Either way, wait for the e-mail pre-registration confirmation to come through with the "you must download this within 30 minutes for the link to be valid" e-mail.
    4. Download file.
    5. Once downloaded, make sure you can locate the file. This is not a trivial task for the average Joe user; neither browser is configured out of box to download directly to desktop. I've assisted many a user who "lost" a file.
    6. Right click on file. Select, "Run As administrator". Type in your administrator password.
    7. Follow dialogues.
    8. Find out you need some Visual Basic runtime. Go back and locate that from Google. Repeate steps 5 through 7 for the runtime.
    9. Repeat steps 5 through 7 after you've installed the runtime.
    10. Run software. Pray that it doesn't need to run as administrator.

    Linux:
    1. Click on "K" or Gnome menu (Windows translation, "Start Menu").
    2. Click on "Utilities".
    3. Click on "Software Management(SMART)"
    4. Type in your administrator password at the GUI dialog, asking, "Please type in your adiminstrator password".
    5. Type the name of the software you want to install in the search box, or browse by category
    6. Click the checkbox next to the software(s) you want to install.
    7. Click apply.
    8. Enjoy your software.

    Linux seems quite a bit easier.

    Oh, but your software isn't in the repository? Suprising to me; most things you could possibly needs are avaliable in SuSE's numerous repositories. But if not, just about any software (including Skype, Firefox, OpenOffice, Acrobat, etc. . .) is shipped in RPMs that you can install directly, simply by double clicking on them, ala Windows, except with automated dependancy management.

    And the next generation of distribution goes beyond that; download an autopackage or a klik:// file, and there's very little work to do at all!.

    Linux software install is much, much easier than on Windows. Just because your used to the headaches of Windows installs doesn't mean that it is less complex.

    Now, I do admit there is _less_ Linux software out there, at least in terms of professional midsized business office suites (Photoshop, etc. . .). But on the low end (utilities, DVD copying, picture management, basic office work, e-mail, etc. . .) and on the high end (Oracle, Apache, serving, enterprise level stuff) Linux trounces Windows in terms of ease of administration.

    Besides, I highly, highly doubt that your enterprise level Windows apps are installed via "search on internet and double click."

    --
    WhiteWolf666 an exBush supporter. All you new-school,compassionate,save the children Republicans can rot in hell
  67. Why should they? by 386spart · · Score: 3, Insightful

    I like linux today, but I absolutely loved it back in '95. I loved it all through the 90s actually, because it was damn impressive what it managed to do. In '95 a Linux machine with X and a basic wm was way cooler and for certain things much more useful than a DOS and windows 3.11 machine. For as long as windows 9x was the norm, linux was a very impressive alternative and you had plenty of resons to laugh at the common windowses at the time. They felt like toys in comparison.

    However, there was never a good reason to laugh at NT. I think the biggest blow so far to Linux was the switch MS made with XP. No longer any windows 9x. Every PC now sells with "Windows NT 2001". There is almost nothing you can do in Linux that you can't also do in XP, but the reverse is just not true. Windows has always had a lot of capabilities that Linux lacked of course (games, apps, drivers) but prior to XP there was also a ton of things Linux could do that Windows 9x could not.

    XP and most apps that run under it today are stable, the filesystem is advanced and mature, multiprocessor support and multitasking is top-notch, just about any application, service, programming language or even unix shell is available for XP. There are very few technical reasons to switch from XP to anything else.

    I think Linux has a way to go, but the good news is that it is never sitting still. Even Debian releases new versions more often than MS these days. ;-)

  68. Linux will never be ready for the desktop by selfdiscipline · · Score: 4, Insightful

    because there are too many legal hurdles.

    Distros will not be able to come equipped with the ability to play all the patent-encumbered media formats, so linux newbies will say, "what, ubuntu doesn't play my mp3s on a fresh install? I'm switching back to windows."

    And when new linux users complain of drivers not being installed automatically, they're probably thinking of their new ATI or Nvidia card that have proprietary, GPL unfriendly drivers.

    --


    -------
    Incite and flee.
  69. Re:Problems by Stephen+Gilbert · · Score: 2, Interesting

    My wife uses Linux and she has never opened a console.

    My wife uses Linux and she always opens a console. She's not a computer geek; she surfs the web, checks email and imports photos from our digital camera. She confessed to me one day that she hated clinking icons and fishing through menus, and wanted me to show her how to use an xterm window like I did. She finds this much faster.

  70. There's no such thing as "Linux" by spun · · Score: 3, Insightful

    That's the beauty of open source, no one gets to say what it is or isn't. People can do all sorts of things with it. You speak of Linux as if it were some monolithic project, which it isn't. So some companies have created less than spectacular desktop solutions. Take it up with those companies, don't blame Linux for not being what you think it should be. Don't assume there is some kind of Central Linux Administration that decides what it should be. Don't assume there is some goal that everyone can agree we all should be working towards.

    There are companies that make decent Linux based Windows replacements, for those who want such a thing. No one is going to read your mind, know that's what you want, and drop one in your lap. Same here as in the rest of the world.

    --
    - None can love freedom heartily, but good men; the rest love not freedom, but license. -- John Milton
    1. Re:There's no such thing as "Linux" by Sparhawk2k · · Score: 3, Insightful

      And while that is the beauty of it, its also one of the main reasons people don't want to switch. And maybe one of the main reasons people should stop trying to sell Linux (all or any of it) as the end-all replacement for / killer of Windows. Many people want to be able to look to a single monolithic project because its easier for them to think about.

      Windows might still be a lot of work but there's people on here yelling at this guy because he wasn't using the right distro. They're telling him he did it wrong because he didn't use something he's never heard of. I don't know that much about Linux but there were ones I haven't heard of either and I try to at least keep myself somewhat informed. Nobody has that problem with Windows though. You look for information on Windows (XP) and that's what you'll be looking at. Whether you find the solution is another question but that's a problem everywhere...

      Oh, and as for reading their mind... That depends on how you think about it. Most people are perfectly happy with Windows and everything it gives them. They use it because "everybody" else uses it and that's all they need. And Microsoft and Dell and the rest of them "read" their minds and continue to give it to them. Nice and simple...

  71. Ditch Windows for Linux? by hisstory+student · · Score: 2, Interesting

    The short but accurate answer (I know that's not at all popular on /.) is that people will switch when it's time to replace their old system and when they go down to WalMart (or wherever) and they have a choice to buy a system that has Linux preinstalled and it comes with monitor, printer, CD/DVD reader/writer/player, fully multimedia capable, etc. Until that happens, switching to Linux is simply not going to be a common occurance. Period!

    --
    Heard any good sigs lately?
  72. Windows isn't easier by GeorgeWright · · Score: 2, Insightful
    My opinion is that Linux is now just as easy to use as an OS as Windows is, maybe easier. The only problem is that it's different. People are scared of change. The guy said that he doesn't want to invest that much time to learn how to use Linux, but how much time do you think that he had to invest to learn to use Windows to the level of competence he has now? My guess is a lot more than he was willing to give to Linux.

    The unfortunate problem with Linux is that Microsoft got there first, and as the systems are inherently different, it's very hard for distributors to ease the learning curve between the two. People have already been trained to use Windows. A lot of them probably found it quite hard to learn the quirks of Windows and may well be scared of going through all that again. Also, as every man and his dog seems to use Windows, if someone gets caught up with something, they can always ask a friend for help - something which is not possible when you're running Linux.

    Of course, Apple is in a different boat as their OS can only be run on their own hardware, which it comes pre-installed on, and I think 99% of the problems people have with Linux are installation-related.

    --
    George Wright