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Can Apple Penetrate the Corporation?
coondoggie sends us a NetworkWorld story on the prospects for Apple gaining market share in the corporation. A number of factors are helping to catch the eye of those responsible for upgrading desktops and servers, the article claims: "Apple's shift to the Intel architecture; the inclusion of infrastructure and interoperability hooks, such as directory services, in the Mac OS X Server; dual-boot capabilities; clustering and storage technology; third-party virtualization software; and comparison shopping, which is being fostered by migration costs and hardware overhauls associated with Microsoft's Vista." On this last point, one network admin is quoted: "The changes in Vista are significant enough that we think we can absorb the change going to Macs just as easily as going to Vista."
Can Apple Penetrate the Corporation?
Why not? They're already penetrating consumers.
The theory of relativity doesn't work right in Arkansas.
Some concrete numbers on admin costs between the two platforms. Whatever reasons you proscribe to the whole Windows vs Macs vs every electronic plague on the planet, I suspect there's some serious cost-benefits to making the switch at the corporate level.
If nothing else I'd love to see a larger market-share for Apple just to cut down on the number of spam-generating zombies out there.
Yes I can see how switching to a Mac could absord the cost of Vista and it's hardware requirments but what about the cost of training a whole enterprise of users on MacOSX.
In a world of acronyms, the words are the real victims.
Well, yes and no.
Steve Jobs spent a lot of time and money trying to get the fortune 500 to use NeXT computers, and I think he just doesn't care much about that market anymore. The Xserve and Xserve RAID are fine machines, and far less work to set up and operate than any other system I can name, but Apple's just not staffed to offer the kind of enterprise-level support that HP, and Sun are. I plan to use a lot of Xserves in my current venture, but I do so knowing that I'm going to have to provide the on-site rapid response service to our customers myself.
-jcr
The only title of honor that a tyrant can grant is "Enemy of the State."
While our workstations are still Windows only, I've managed to make to make our office's server environment 100% OS X Server. Ironically, our MS Access database application is now served by a mySQL backend on an XServe.
However, corporations and businesses in general are prone to using a lot of custom-designed software built by Windows-only outfits. Until that changes, Apple will have a hard time penetrating the corporation.
For Microsoft it is an inability to grasp and implement computer security concepts.
For Open Source it is an inability to make hard and reasonable choice in UI design.
For Apple, it is a complete lack of understanding of the corporate computing mindset. Also game development, but that's a whole other subject.
As a developer and inhouse tech I use my MacBook Pro as my dailey machine, as I can run Mac OS X (Native OS), Windows XP, Vista etc, in virtualised environments where I can test each environment before deploying anything. So for the techs the new MacBook Pro laptops are especially in range for migrating to. However, the major hurdle I see in enterprise adopting Mac OS as their main OS and replacing workplace pc's with Macs is that there is no current Mac OS "Terminal Services" style server implementation. So no thin clients, no centralised licensing control etc. I will be the first to admit (as a huge Mac fan) that windows terminal services in enterprise where most users use solely MS Office, and the likes of FileMaker or Oricle etc works a treat. Unfortunately Apple does not have an answer to this yet on the market. Replacing laptops in enterprise with Macs is another thing altogether, as it can connect Windows Terminal Services (Via RDC Application) and be a great reliable work horse on the road. That is just my thoughts
But not the way you'd expect, top down from the IT department. Nope, it's happening from the ground up, as people start buying Macs on their own, bringing them into work (or working from home), and the IT guys are scrambling to integrate them. Then the IT guys start to like the hardware, they buy it for home use, they push it for work use. It creeps in. I've seen this happen at my own employer, as well as with some of my friends' employers.
Especially at small companies. The company I work at was 100% Windows just 2 years ago. Now we are 90% Mac (only holdouts being our servers, and the dev machines that work on the servers). The impetus was security -- get everyone using Macs since they're safer for browsing/email -- but in the end, people just liked them better, and they require less maintenance. I know, because I'm the guy maintaining them.
A friend today (new Mac convert) was groaning about getting help from his office IT guy for his MacBook, on a printing issue, because that IT worker was openly hostile to Macs. Only months ago, that IT worker was laughing when he heard my friend was considering a Mac, don't get it, it's not compatible with our stuff, you won't be able to do what you need to on there, etc. I just received an email, literally 10 minutes ago -- this same IT guy heard about his printing issue today and WANTS to help. Why? Because more of his other customers are moving to Macs, and now that he's had to use them, he actually PREFERS THEM! He's thinking about getting one for himself!
The vista people are looking at is increasingly filled with Macs... the Wow starts now for sure, but perhaps it wasn't what Microsoft was expecting... as in Wow, there are a lot of Macs in this office.
Ironically, the word ironically is often used incorrectly.
You're missing some basic information here.
Apple does have an Enterprise sales division and they are quite different from the consumer division, you get dedicated Apple representatives for your account. Onsite service contracts are available for server systems. Apple has always had self-servicing programs for enterprises, although the investment in spares can be a bit high.
Another factor is your allegations that uncertainty over future products hampers enterprise planning. The switch to Intel changed this picture considerably. Apple's future products track rather closely to Intel's.
You have some points but Xserves still aren't as capable as modern solutions from Sun, HP, and hell, even Dell. Think SAN management, it's not impossible but its quite a bit more difficult on the Mac side of the fence. Maybe in a few more years they'll gear it up but monitoring and management have always been the weak side for Apple as they generally prefer to give the power to the user. This is great for home users but very bad for corporate users.
The support you mention is probably the biggest stumbling block for Apple at the current time however.
I'm a former Apple employee, my current job is primarily about supporting Macs, and I do independent Mac-related consulting on the side. And even I think most of the time, for most employees, it's dumb for large companies to shell out $$$ for individual computers. Remote terminals based on something like a Citrix server are so completely the way to go. The vast majority of corporate users do email, web, spreadsheets, and text documents. Most organizations already give users a network home for their documents rather than running backup software on every single desktop computer. It makes no sense to go through the headaches of software management, hardware maintenance, etc on hundreds/thousands of computers when you can do it all with a few servers.
I love it when Apple moves into a new space. But until you can do something like a Citrix session to a Mac OS server, I don't think their stuff has any role as a standard workstation in large businesses.
By way of example, I understand that the Vatican is evaluating the X-Serve group's latest content filtering product, the X-Communicator, as well as the ODBC (Open Deity-Base Converter) standard, used in a supernaturally-high-availability cloistering add-on. Also, to help fulfill the proselytizing requirements of most modern organized religions, a new bulk-email package code-named "Ad-Minister" is currently under development.
The higher the technology, the sharper that two-edged sword.
Absolutely yes. I'd buy Apple desktops - and cheerfully pay the premium to run Parallels/XP on some of 'em - if Apple made the right hardware product. I would buy seven next week. But right now, they don't make what I need.
The Mac Pro is grossly overpowered for what we need, which makes it much too expensive for us to consider. The Mac Mini's laptop-class hard drive is probably too unreliable (and not user-serviceable enough) for our 5-year desktop replacement cycle. And while the iMac is about right in many ways, I already have LCDs throughout so buying an all-in-one makes no sense for us.
What I'd need to buy Macs for the office is a headless machine that delivers a single Core 2 Duo, a gig of RAM, integrated graphics, and a basic desktop-class SATA drive in a user-serviceable chassis for around $1100.
But Apple does not seem to be interested in the low-end desktop market, so it's back to Dell for me.
With reasonable men I will reason; with humane men I will plead; but to tyrants I will give no quarter. -- William Lloyd
It seems to me that if the IT department (Ok, the undergrad who has to act like an IT department) is leaving IE as the default browser on those machines, you're getting pretty much what you deserve. Get them to put Firefox on there and the general level of noise and hijacking will settle down quite a bit.
Or you can go Mac and it'll settle down to zero and stay there. :)
I've fallen off your lawn, and I can't get up.
...that corporate world is not going to wait every year until MacWorld to find out what the product roadmap is.
Apple will have to ditch the culture of secrecy (they can keep it for the consumer stuff) over their roadmaps. Corporate buyers need long lead times and intro and dicontinuance notices. And corporate IT wants plenty of notice on technology directions from all their key vendors (partially so they can warn off the ones that are about to make a mistake) so Apple's attitude about this would HAVE to change.
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See, in the real world there's no such thing as perfect, it literally can't exist. There is only ever good enough and no two people stand at exactly the same point on the good enough continuum. If you want badly managed client end-points, go ahead. snort... Sorry, but Windows is the epitome... the very apotheosis of badly managed end points, even with all the bells and whistles of AD and SMS it's still ridiculously painful.
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In Soviet Russia, BSD confirms it: Netcraft is dying.
Ok ... first of all ... most enterprise applications are web based, have been for a while now, as for the rest, you're misinformed ...
... available for Mac.
... work as of Tiger
... see Certificate Assistant added in Tiger
... it's UNIX underneath ... see NIS
... see Software Update Server
Office
Smart Cards
Certificates
Distributed policy management
Corporate distribution of packaged software
Granted, most of this is newish since it was only added in 10.4 (04/2005) but it's all there.
Good people do not need laws to tell them to act responsibly, while bad people will find a way around the laws-Plato
Example:
You can send your admin-monkey to the server, with a few manual procedure steps,
This configuration change will go out on the network with the next reboot. And poof! 500 nosy, troublesome Users are now a bit less able to shoot themselves in the foot, or work mischief on your systems. First, I love the MAD acronym.
Secondly, here's a question for you: does OSX even require this functionality, or is it merely a consequence of the MS world-view that this functionality seems to be required?
Let's look at your example, and let me admit I've not used OSX in an enterprise setting, but I have used Solaris, HPUX, Linux, and AIX in enterprise settings and all are *nix variants like OSX. First, you have to image all your drives - that's standard across all systems. Next, you have central servers with user profile information on them on one variant or another (again, standard in this scenario). With the *nix variants, the user home directories can be NFS mounted, with every machine giving you the same view instantly, with the same performance as you'd experience on any other machine. Unless ADS has changed, I believe a new profile is downloaded/updated on every login/logoff, and is slower than molasses if your system is configured with or default/user stores large files on the desktop or in the profile. Also, should I want to change run perms, I change it on the server(s) and voila - INSTANT changes in what users can do - no logoff/login cycle required. Now, OSX being a *nix variant, can probably be setup exactly the same way (The only uncertainty remains because I haven't done it nor experienced it first hand). Other examples: disable the IE address bar. (and prevent Trojans from hooking it). Disable the Tools menu so users can't mung with the security settings in IE. Disable control panels. Enforce a password-protected screen saver across the enterprise. Take the File-Open menu away from MS Excel. Whatever. I assure you, as draconian and capricious as these sound - some of them are ABSOLUTELY NECESSARY to operate computers in a secure environment. These are all windows centric issues, however, given the above configuration with NFS mounts, applications can be controlled in exactly the same way. General users don't have access to system settings in network *nix environments without a super user password. Your strawmen don't exist in a standard *nix rollout.
...But the effort required to "roll your own" system to manage client configuration on this scale, with this ease of use, would be on a pretty much unimaginable level. I'm afraid you're mistaken on that. See below: I am an unashamed Mac fanboy. The bane of my life is when I have to go into work, and fix broken Domain Policies or MAD server. I have 4 Macs at home, and I try to manage them somewhat like an enterprise - and I'm telling you - the tools just are not there. There *is* a usable infrastructure, but you'd need to pump tens of thousands of man-hours from a very skilled scripting guru to pull off the equivalent thing on a Mac. I think you'll find that with a half-way knowledgeable *nix system administrator that more than half your issues will go away, and a decent one will make 95% of your issues evaporate. You're still seeing the world through MS glasses. You expect systems to work like MS systems. MS systems are standalone systems that sort of communicate (badly) through networks, since networks were after thoughts. *nix systems were designed with networks (well, multiple terminals/multi-user systems which were much easier to convert to network centric systems) in mind and thus have a completely different view of networked systems.The cesspool just got a check and balance.