GameStop Manager Suspended After "Games for Grades"
mikesd81 writes "A manager at a GameStop has been suspended for instituting a 'games for grades' policy. 'Brandon Scott says he started a unique new policy in his store to promote good grades in school but now his employer has sent him to detention for speaking out of turn. Scott says he's been suspended by GameStop in the wake of his unconventional "games for grades" policy at an Oak Cliff store.' Apparently, on his own, Scott decided to stop selling video games to any school-age customer unless an adult would vouch for the student's good grades."
I can understand giving kids a discount for good grades...had he done that and been suspended then that would have been wrong, but refusing to sell? That's just bad business.
"So that's World or Mariocraft at $54.95, Halogen World at $54.95 and ECCH Sofa Soccer '08 at $54.95, with tax is um $202.45"
"Duh, how many twenties is that?"
"How many do you have, ah 12 or 13 should do."
"*drool* Dar, don't I get some change back?"
"Oh Certainly, let's see here's 1, 2, 3, say, what grade are you in?"
"Duh, 10."
"Ah, very good, where was I, oh yes, 10, 11, how old are you if you don't mind my asking?"
"Dur. I'm 16."
"Ah, I should have guessed, so let's see, 16, 17, 18, 19, 20, there you go have a nice day! Enjoy your games!"
"Duh, oh boy will I! Buh bye!"
A feeling of having made the same mistake before: Deja Foobar
For some reason, Google News (and the original poster) are linking to an Austin TV station's copy of the story, which originated in Dallas -- site of the store and, oh yeah, GameStop's headquarters. Here are some links to the "breaking news story", as I'm sure Channel 8 is touting it:
Before (Sep 13): Store only sells video games to kids with good grades. Wow, great guy, good publicity!
After (Sep 14): GameStop manager suspended after 'games for grades' policy. Hey, bad boy, hurt sales!
Fortunately, I don't feel the need to stop in at GameStop anyway. Not when the Dallas area has independent stores like Game Trade, with a bigger selection, better prices, more knowledgable staff, and a LAN room in the back.
Stressed? Me? Of course not. Stress is what a rubber band feels before it breaks, silly.
So some idiot decides to abuse his power (for better or worse does not matter) and loses the company money? How is this remotely surprising? He's a bean counter, if he decides anything but which colour beans to count this week he gets kicked out for someone else.
I like muppets.
They can just say that they fired him for lack of sales and be done with.
There's a high probability that they don't have to give him any reason why they let him go. Honestly, while this might be great and all in theory, I don't see why GameStop wouldn't act the way they did, it would be different if this guy owned his own store and was instituting his own policy. When you work for corporate America you follow the proper channels or you end up like this poor bastard.
Manager decides to create a new policy. The owners don't like it and discipline him. Totally within their rights. If the manager owned the store, he could do this. Since he doesn't, his boss makes the rules.
Now if he had made it a discount, it could have been a win-win. It would save the kid some money (and possibly be an incentive to work harder) and make good publicity for his store. But just stopping is bad business sense. The customer will just go elsewhere.
I still have more fans than freaks. WTF is wrong with you people?
Yeah, and that sucks.
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make install -not war
The lesson here is: don't try to be someone's Mom unless you are his Mom.
I wish more people in our society would learn this lesson. I'm old enough to not need a Mom to tell me what to do or not to do. Kids, on the other hand, already have a Mom and don't really need 50 of them.
No matter what 'system' he came up with, he should be fired for putting another step in the middle of the "Hi I want to buy this", "Here you go" process.
If anybody thinks this guy is a good Samaritan or should be rewarded, you're living in your own little hippy infested lovey dovey moron world. He just made customers go another block to the 'other of a million' game stores and buy there for the same competitive price.
He also took away a pretty basic freedom / right from all of his younger customers. So maybe he's the one that needs to learn a lesson. I wish I lived close enough to refuse to buy anything from this store ever again. If the government instituted the same policy for merchants - there would be riots in the streets.
Ace
He shouldn't have instituted this policy. The trick to business is to sell things to people that can buy said things, not to say "Sorry, kid, your money is no good here. We don't cater to no dumb people."
It's completely insane to deny a sale to anyone for any criteria other than that which makes them eligible to own (i.e. you can't buy this m-rated game because you are 4 years old, or you only have $7). I mean, that's like saying "Sorry, you can't buy this car because you work at McDonalds. I don't care if you can pay in full in cash right now, have great credit, etc, etc."
Having the opposite policy (as some seem to be suggesting) would have been equally as bad. A discount for good grades is just as discriminatory; "Sorry, Mr. Gates, we can't sell you this Toyota - you'll have to go to the Porche dealer down the street."
Anyone else think the comments just weren't rendering right before they turned off ABP and saw ads?
Look, fools, you can't have it both ways. Either there are going to be standards, or there aren't. There's already a standard that you don't sell M-rated games to underage kids, this isn't any different.
If he's unwilling to sell games to kids who are flunking out of school? I TOTALLY LOVE THAT STAND. Seriously, think about it. We have major issues these days with schools being fucked up. If kids aren't making the grade, we may love games, but just letting them play the games is not going to teach them to take school (and work) seriously.
Fuck Gamestop for suspending him. They should be putting him on a pedestal and making this a nationwide policy.
Asshole store manager is denying citizens the right to buy things in his store (the original article I read about him had crazy racist overtones, by the way - didn't like "gang members with baggy pants" hanging out in his store, i.e. black people) and his corporate overlords thankfully stepped in and put a stop to the chicanery. I know they're a corporation and all, but props to Gamestop for doing the common sense thing.
Sure, that's how many stores do operate, but why does a store have to operate that way? Read his account he turned down only about two dozen sales, and some of those kids came back and made purchases later after cleaning up their grades.
If he gets parents' support through his policies, that has potential to result in a net increase of sales -- two dozen transactions isn't that may in the larger scheme of things.
Example: Someone has a car and good grades, but doesn't like to cart his mom with him. Result: No games for you!
God spoke to me.
Chuck E. Cheese used to have something very similar. You bring in your report card, and you would get free tokens for each good grade. When I read the title I thought this is what the manager was doing and thought it was a fantastic idea. After reading his negative-reinforcement approach, however, I agree fully with his dismissal.
Idiolistic? certainly. Misguided? probably. But why is he an idiot? He wanted to do have a positive effect on kids in a position that is generally associated with destroying our childrens minds (just ask Jack Thompson). Furhermore, he knew that he was probably going to get suspended and/or fired and was not surprised when it finally happened. So it's not as though he's shocked that he got fired.
Gamestop is famous (or infamous) for having generally odd store managers. You typically get the Simpsons Comic-Book Guy variety, the hyperactive upseller, or you get the nutjob that tells you that he spoke with the Bungie devs and that "Halo 3 is TOTALLY coming out on the Playstation 3 in Q4. You should really pre-order it". So a gamestop manager that wants my kids to have good grades is a welcome change.
I think Gamestop was justified in firing the guy, but I applaud him for at least sparking a dialog on the issue. If GameStop is smart, they'd find some way to turn this into a promotional deal ($20 off with a straight-A report card etc., etc.).
He hasn't the authority to be making those decisions. If the president of GameStop decided to do this it would be fine. When a peon goes behind the President's back and does it, it's a different story.
If he was the business owner, and he didn't have any franchise agreements that prevented him from doing so, he would be able to refuse to sell to anybody he'd like, so long as it wasn't discrimination. In fact, an advanced retailing technique is to be selective with customers, which usually in turn, drives up demand (think "Soup Nazi"). It's not always bad business to turn away customers, depending on the situation. In many cases, the best thing a business owner can do is to turn away certain customers. It's pretty common among good business owners, in fact.
I don't respond to AC's.
A manager is a person hired to oversee operations for someone else. He doesn't own the store, he doesn't make the policies, he just runs it. If it was his store, great, but pulling that at a place you don't own could even get you sued for lost revenue in addition to fired.
Also it is stupid because it really isn't a store's job to play police over what people buy. If parents don't want their kids playing games, that is their responsibility. It isn't his responsibility to make that decision for them. Maybe a parent decides that Cs are good enough. Maybe their kid isn't all that bright and Cs are all they can do, and that's doing well for them and thus they are rewarded for it.
As I said: If you want to open a store based on this, go right ahead. However don't be surprised if you find your business suffers for it. If you choose to work for someone else as their representative, your duty is to do what they tell you. If their policy is "Sell to anyone who has the money," it is your duty to do that. You were not hired to play morality police, you were hired to do a job. If they had a policy prohibiting all sales to minors, it would be your duty to do that as well, even if it was costing them money.
I get real tired of people trying to play morality police with others. How about you decide how you and your family are going to live your lives, and I'll decide for me and mine?
Next to my Uni, there was a pub, where you got a free shot of vodka if you shown your index and there was a fresh "exam failed" mark in it.
Those were the days...
What's ridiculous about this policy is that it's a denial of access based on the principle that children with good grades should be allowed to play computer games, while those with bad grades shouldn't. What's the assumption that is being made here? Games are the cause of bad grades? OR playing games prevents children from getting good grades? It's true that games can be a huge waste of time, but that doesn't necessarily mean that they should be linked to merit in the educational system. What if my kid isn't that smart and he gets C's whether he plays video games or not. Is this guy at the store going to prevent him from buying a vieo game?
Who's taking someone's money and just doing as they would? This story is about someone refusing to take kids money unless they were passing their classes.
Yeah, it's against the corporatist attitude that you went way overboard trying to defend. But it was an admirable act. Which is why that corporatism sucks.
Isn't it cool that the people defending corporatism aren't as smart as those who can see that humans are more important than money?
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make install -not war
At the moment, you have to pass a test to graduate to prove you actually learned something. Most kids don't have any real comprehension that slacking off today is going to have dire consequences tomorrow. So this guy decides to get their attention through something they actually give a shit about, and everyone here on slashdot calls him an idiot.
"It's not his job to be those kids mom". Yep, you are right. So mom could lie and say he got good grades, or just buy her idiot son (with a promising future in the fast food service industry) the latest game. Problem solved.
I don't have a problem with what he was doing, though I think he would have been in a better position to offer discounts for good grades.
I also don't have a problem with certain types of games requiring an adult to purchase them. Again, it's not the store deciding if the kid gets the game or not. The parent will make the ultimate decision. Without the limitation, the parent doesn't get any say.
Oh, for you idiot teenagers with mod points today that will be modding me down as flamebait or a troll. Kiss my ass. You'll have kids one day. Your entire attitude will change.
Note to dad: Uhm, you remember when I was a teenager and was a complete asshole. I'm sorry about that. You were right.
-- Will program for bandwidth
So the whole 'manager' title is now no better than the lofty responsibilities associated with flipping burgers? You tell someone they are a manager, then you let them make decisions, the title deserves that respect. Seems to me that the glass towered retards at the top don't understand that a couple of phone calls might have solved this issue far better than suspending him and very possibly losing a crap load of sales. You might not like the guy's ideology, but you can bet the average middle class soccer mom cares far less about some random companies bottom line.
I'm well beyond 18-21 years of age, though I don't think what this guy did was something I would disapprove of. If I want my child to have a game, I can always go and buy it myself.
What is so surprising? Really.
...
... free internet for nice chicks, let's not answer the phone if the boss is nasty, and pay 50% back to the customer in cash if our service sucks .... all kinds of nice ideas, which were all bad for the business .....
I am sure the kids who buy the most are not the ones who have the best grades. Inventing something like this at someone else's store is not acceptable because it will kill sales.
He is not a marketing expert there and this special promo is definitely not a good promo to be honest.....
just my 2c
ps: yes I also felt like making a lot of changes
So how old was this educational marketing genius ? That will suck on his resume, unless his next application is in education...
I'm sure those interested (both boys and girls) would raise their marks if they could have sex with hot women and men...
Prostitution? Please... this is just business. I am such a capitalist, sometimes I scare myself.
Speaking seriously though, I can see things like Virginia tech not happening if guys had a sexual outlet to deal with stress. I've often wondered if we should legalize prostitution and have laws regarding involuntary celibacy (i.e. government sponsored sex, to keep men from turning into rapists / pedophiles)
This guy is a fucking moron. I mean the guy from TFA, not the parent poster. I'll refrain from insults for now although I completely disagree on all counts. To get this out of the way, let's ditch the ratings too, they're bullshit. This way there shouldn't be any confusion about standards.
First of all, declining to sell the games to customers on random basis (he defines what "good grades" are, doesn't he?) is not what he was supposed to do. If he thought this would be beneficial to the business, he should've talked to the actual owners. He didn't and he got in trouble.
Secondly, the reason schools are all fucked up is NOT video games. I repeat, video games are not the reason schools suck. I'm rather big on procrastination, and I don't need any games to avoid working on the thesis. Neither do these kids. They'll find something else to do, which would be inevitably more interesting than doing homework. There are many options available, one could argue on slashdot, get drunk with their underage friends, watch paint dry, or, hell, even read a book.
And finally, even if we ignore the above two points, his negative approach is still stupid. Positive reinforcement would've worked just as well if not much better, without attracting any of the criticism. Simply give kids discounts for good grades. I've seen this done in a local computer hardware store, and while the discount wasn't huge, it was a nice touch. Maybe make each subject graded above X points worth a 5pp discount, or something. The more good grades the kids have, the more games they can buy. Everybody wins.
So in conclusion, fuck that guy. I'm glad they put a stop to this retarded policy before it could spread anywhere.
"I don't like your grades, you can't have a game!" "I don't like your business practice, you can't have a job!" There's always somebody one rung up the ladder from you.
Okay, flat out denying sales to kids, because of bad grades is a bad idea.
Offering a discount to kids with good grades is a good idea.
So far a lot of slashdotters have stated the first, and many have stated the 2nd as a good idea (I think it's probably a good idea myself).
But what I haven't really seen is that denying sales to kids with bad grades might be a bad idea,
because bad grades are not necessarily an indicator of playing too many video games or being lazy.
My grades in high school were often bad (and at times very bad though sometimes I got pretty good grades),
because I hated being there so much. I hated all the busy work. I wasn't learning anything interesting
(I wasn't learning much at all), I was just being told what to do. It wasn't until college that I finally
realized why I did so bad in high school. I did pretty well at the junior college, and I'm currently doing
well pretty well at the university. Both of which are far more difficult academically-wise (my high school
before it was shut down was one of the worst performing schools in San Francisco).
So yeh, giving a discount to kids with good grades while neither rewarding nor punishing the kids who
didn't get good grades would have been a much smarter route to go.
Y'know, I think if someone conclusively proved video games caused global warming, the slashdot crowd would still be screaming about parental involvment while poo pooing any attempt by society to pry their bent little fingers from their joysticks.
And you guys wonder why many people think of the stuff as digital crack.
Face it, these things are going to be so immersive in less than twenty years that they'll have to be a controlled substance. Otherwise, when the apocalypse comes, no one is even going to notice until their controller stops working.
First, 2 points tactically:
1) From a pragmatic point of view: as a company, Gamestop should be free to sell to whomever they want. If the marketplace feels their decisions are arbitrary or unreasonable (for example if they were motivated by racism), the marketplace will tell Gamestop if this was a good idea or not - in a capitalist sense where good=profitable, not in a pure moral/ethical sense of "good".
2) From TFA this store manager made the choice himself, without even notifying Gamestop. Such is the life of a member of a franchise. If it was "Brandon Scott's Video Game Store" he could make these sorts of decisions and live with the consequences, but in this case he's a member of the 'Gamestop corporate identity' and thus beholden to them for decisions he makes which might impact the value of the brand name. Thus they have a right to make their OWN choice on whether they agree or not, whether they will support him or not, and whether he can continue, or not.
Then from a larger perspective:
I entirely agree with his position. He's a manager, and if he's responsible for his sales numbers, then he's culpable for the market consequences of his decision. I know that if he was in my area, I would immediately make his store my 'vendor of choice' for game purchases because I agree strongly with his policy. Others may not. At the end of the day, the dollars will decide if it was a good decision or bad decision, financially. But we cannot complain publicly about companies being 'faceless' and 'immoral' if we criticize them for occasionally TAKING a (to me, justifiable) moral stand, in this case regarding kids and games. His point holds: if you're not getting good grades, there are other things you should be spending your time on than GTA4.
Is that your parent's decision? Yes, it is. And if you don't like it, take your business elsewhere, buy your kid GTA4 and then you can b1tch all you want about how horrible the schools are because your precious little one is failing. But we'll all know who's really to blame, won't we?
(HINT: it isn't Mr. Scott.)
-Styopa
Day after day, this guy has to sell games to little bastards who can barely read the package, and can't tell how much change they're owed.
... Game Stop will fire him, no doubt, but with any luck he'll land a sweet "gamer community correspondent" gig with CNN, or write a book or something.
How much money do you think a manager of a Game Stop makes?
I don't really know, but I'd venture to guess, magnitudes less than most of the IT professionals commenting in this thread.
What do you think the guy had to lose, really? Did he really think his corporate masters were going to stand for FEWER sales where they could have been MORE? Hell no!
This guy knew full well WTF he was doing, and it was absolutely brilliant.
He made his statement, and got his 15 minutes
If you've got to burn out of your just-barely-more-than-minimum-wage job, I can't think of a better way to do it, and with flourish, no less.
excellently played, sir. Bravo!
You know what? There's an old saying: "It takes a village to raise a child"
Fat jokes aside, that's substantially true. It seems to me that before everyone went lawsuit-happy, other adults that didn't even *know* a kid would tell them to stop doing something (assuming they were being miscreants), and maybe even drag them home by the ear to their parents.
Now, we have one of the very first responses to an article about a guy that was worried about kids wasting too much time on video games and not enough on homework displaying an attitude that suggests that he not only doesn't have children, but that he doesn't give a crap about how any prospective children he might have will do in school.
I love that idea...of course, if my kids aren't getting good grades, they're usually doing a lot of homework and complaining that dad gets to play video games, but they have to do homework...
It probably doesn't make good business sense, especially in this day and age, for a manager to try and make that kind of decision on his own, and I have no problem with GameStop for firing him...social engineering isn't his job. I get that. On the other hand, if said manager opened a similar store nearby on his own, and with the same policy, I'd probably shop there instead of GameStop.
If you think this is a reward or punishment, you're nuts. And "socialists" would have made a lot more sense than "communists" in your bold declaration.
"Murphy was an optimist" - O'Toole's commentary on Murphy's Law
I'm not buying there anymore.
Corporations claim to be all about profit. I can accept that. I WORK for a decent sized corp. But if you don't nurture and maintain the community your profiting from, before long there won't BE a community. This is an incredibly short sighted response. Most people understand you don't shat where you eat.
Those of you who want to whine about how 'it's the parents responsibility', go ahead. I happen to think this store manager is right on the money. He actually CARES about his customers, which is something that is sadly lacking at most layers of business these days.
That right there will get him more business and more REPEAT business than all the marketing dollars that trickle down to his store from corporate.
I don't know where they learn it, but the lack of ethics, morality, or a sense of community consequences in the last 20 years or so of corporate history is just appalling. This is just one more example.