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NewEgg Confirms Shipping Fake Core i7s
adeelarshad82 writes "After originally rejecting the story, online retailer NewEgg confirmed that a shipment of Core i7s were indeed fake, and apologized for the affair. NewEgg has also broken off its relationship with IPEX, the supplier of the phony lot. The retailer said that it has already contacted affected customers and would continue to reach out and replace the counterfeit parts. We discussed the fake Core i7s over the weekend."
Want to find even more? Try buying some flash on ebay sometime.
- Yahoo Serious, Young Einstein
Do not mock my vision of impractical footwear
It was a little up in the air there for awhile!
I sure liked the typos on the box. All that effort to duplicate holograms and what not, and they blow it on spacing and spelling.
Criminals, you gotta love their chutzpah.
When did they reject the story??
They never denied shipping fake units... the only difference between their story then and now is WHY the fake units existed.
After originally rejecting the story
And there's the problem.
All they needed to do when the story broke was say "We are looking into it".
By rejecting it while it was obviously true, I've lost faith in them.
Newegg were on top of this pretty early.
They never denied there being a problem although they took a day to figure out what was happening.
They have already apologized, announced they are sending out replacements and announced they are getting a new distributor a couple of days ago.
Glad to see NewEgg confirming that the problem exists and that they're fixing it. Now they have to take responsibility for their actions, what will they offer as compensation to those affected? All problems a company encounters are opportunities in customer service.
Yes, I realize you fucked my steak up, but mistakes happen. How are you going to fix it? Replacing the steak, fine, but keep in mind I had to wait for it to be cooked, now I have to wait for it to be cooked again. Free dessert? Sure. In the end, they ended up better off than they started. Because now I know they're willing to make up for their mistakes.
Job? I don't have time to get a job! Who will sit around and bitch about being broke and unemployed then?
I wonder if anyone who got an i7 will try to make a fake fake to get another i7. Some one in Newegg's shipping will have to check the fakes to make sure they are real fakes. My head just exploded.
"He's lost in a 'floyd hole"
I've bought a lot of stuff from Newegg and they've been really good. They often get good marks for their RMA policy and returns on DOA equipment. Looks like to me they took the right steps here including stopping the relationship with the supplier who gave them the phony i7s and working to replace the ones that went out. There's nothing here that would prevent me from shopping with them again.
Counterfeit Intel CPU Saga Comes to a Close
At no time did HardOCP speculate as to what company was supplying the counterfeit processors to Newegg. Our source that informed us of the supplier being D&H Distributing came from within Newegg's organization. We belived the information to be accurate and reported it to our readers. Newegg is stating that IPEX shipped it the counterfeit processors. I am not sure as to why we would get conflicting information, and we will further investigate that.
At this time we offer our apologies to D&H Distributing for naming it as the supplying distributor. HardOCP was simply reporting the information that we believed to be accurate. We would NEVER "speculate" on something of this nature, as there is NOTHING for us to gain by misinforming our readers. We will be investigating further as to why we were misinformed on this detail.
...And what do you do to prevent this? Go through every single Core i7 to find the fake ones? Quite honestly, when you get told that you are buying a Core i7, the box looks genuine (unless you are reading everything) it looks like the correct weight, etc. In short, there isn't much Newegg could have done short of opening up every box.
Taxation is legalized theft, no more, no less.
It looks like Newegg was buying i7's through a grey market channel and got burned. It's good that they ditched IPEX, but why were they buying from them in the first place? Who knows what channels their other stuff is coming through, and who has gotten to handle the equipment (with an opportunity to install malicious firmware, for example) before Newegg gets it and sells it. Is there ANY place to buy equipment with assurance of getting it through a 100% manufacturer authorized supply chain?
The supplier that Newegg got rid of was the one threatening to sue journalists. Again Newegg did the right thing by getting rid of them.
Newegg themselves never denied the incident nor did they threaten to sue anyone.
According to that article Newegg did not threaten to sue, Newegg's supplier did.
Go green: turn off your refrigerator.
Not Newegg. That was D&H Distributing, the company that was originally (falsely) accused.
NewEgg identified IPEX as the distributor of the phony chips. Their website, http://www.ipexinfo.com/ , is now returning empty pages. Google shows a cached page that was available earlier today.
Don't know if it's just overloaded or if they took it down on purpose.
That wasn't NewEgg, one of their suppliers (not the culprit) threatened to sue.
Why can't they buy direct from Intel?
Read the article you linked. It's the distributor D&H that these sites accused without evidence and as such it was the D&H lawyers that sent the cease and desist. As it turns out it was a completely different distributor (IPEX).
"A company called D&H Distributing doesn’t consider it legitimate for the free press took umbrage to this. In fact, the legal beagles over at D&H Distributing got so worked up over the horrifying gall and chutzpah of Icrontic and HardOCP for daring to ask a question that the company slapped both publications with a “cease and desist” order.
Sent by the lawyers representing D&H, Creim Macias Koenig & Frey, it reads in part..."
Your link says that D&H, not Newegg threatened legal action.
Considering that D&H did not sell the fakes to Newegg, well, they are justifiably upset that people are wrongfully blaming them.
IANAL, so I don't know if they have an actionable complaint, but your link doesn't show a Newegg legal threat, and, again, D&H is understandably pissed off that they were blamed when they had nothing to do with it.
Citation for this?
I've only seen D&H with legal threats (and since they didn't ship the fakes in question, it's very understandable that they are upset with the "fact checking" that wasn't done).
The address is right on top of ASI... what's up with that?
ELOI, ELOI, LAMA SABACHTHANI!?
If IPEX was tossed out, I'm guessing it was someone at IPEX who was swapping processors out for dummies (for sale elsewhere, I assume) and then sending the fakes to Newegg.
No, actually, one of NewEgg's distros threatened to sue the bloggers. And justifiably, since the accusation as made was mistaken.
Oh, in related news, NewEgg threatened to sue YOU for falsely accusing them of suing journalists.
Ok, no, not really.
But it's pretty obvious a LOT of people need to be more careful tossing around accusations.
Welcome to the Panopticon. Used to be a prison, now it's your home.
Did you even read that article you linked to? It says that the legal threats came from a company called D&H Distributing that the sites claim sold the counterfeit equipment to Newegg:
In fact, the legal beagles over at D&H Distributing got so worked up over the horrifying gall and chutzpah of Icrontic and HardOCP for daring to ask a question that the company slapped both publications with a “cease and desist” order.
Sent by the lawyers representing D&H, Creim Macias Koenig & Frey, it reads in part:
“It has recently been brought to our attention that you are responsible for publishing on the internet, and specifically on your websites, untrue statements respecting allegedly counterfeit Intel Core i7 processors which you allege were sold to Newegg by D&H.
“This letter places you on notice that these statements are false. You have no basis for publishing these false and malicious statements about D & H. These false allegations are defamatory and disparaging to D&H”s business and business relations and have caused grave and irreparable damage to our client.”
Emphasis mine.
That article also mentions that Newegg had already started issuing replacements and they were just trying to figure out where those chips came from:
Tech community site, Icrontic, picked up the HardOCP story and noted that Newegg had shipped replacements for the fake CPUs quickly to affected customers and that both the e-tailer and Intel were in the process of investigating where the chips came from.
Emphasis mine.
Things you think are in the Constitution, but are not.
You bought at NewEgg for price. You want to continue buying at NewEgg for price. To continue that relationship with customers they're going to replace the bum parts, and they are not going to send you a visit from the magical blowjob pony. The economics of computer retail are nothing at all like restaurants.
Let this be a warning to all you rig builders wearing blindfolds! Hopefully those fakes are casted with a cheap, non-conducting alloy, otherwise break out the popcorn.
'We are trying to prove ourselves wrong as quickly as possible, because only in that way can we find progress.' RPF
Congrats to NewEgg on getting onto this quickly. I'm in Canada and they haven't had a presence here for that long, but I've been fairly happy with their service, especially compared to some competitors (yes, I'm looking at you, TigerDirect).
This action will keep them at the top of my A-list. Even if they aren't always the cheapest, customer service has value too!
Also opening every box would break the seals. Technically the item is now longer considered "new" under applicable laws.
Well, there's spam egg sausage and spam, that's not got much spam in it.
http://hardforum.com/showpost.php?s=d01ac05d09e4f3d3bfb4364cdbc5d2af&p=1035432866&postcount=927
From [H] Forums:
I just want to clear up something Paul keeps bringing up in this thread: Ipex is a division of ASI. Ipex isn't ASI.
Full disclosure: I worked for ASI for some time back in the 90's (God, I feel old).
ASI is a legit Intel distributor (one of only a small handful) and is one of Newegg's biggest sources for Intel CPU's. Ipex, on the other hand, is the division that deals in gray market CPU's, RAM, etc.
Ah gee. Here's the appropriate response to the fp: http://instantrimshot.com/
cat
Does anybody know how to read?
cat
Seems like they're justified. HardOCP's blunder probably just cost them millions - but there's no way to measure it exactly.
The media seems to wield its power haphazardly at times.
At least with sites like TheInquirer, the damage is small if the article is wrong. They have a reputation, after all.
That's because they let *gasp* even MERE MORTALS post reviews!!! I mean, Joe Sixpack and Mary Mundane can purchase goods and post reviews at Newegg!!
It would be different if only we Tech Gods and Wizards could post reviews, I tell you!
Like is said:
'A picture is worth a thousand words.'
Forget the comments, just look at the videos on YouTube...crotch bats, toolbox surfing in a suburban neighborhood, etc.
The same type of people that are making the comments are also posting videos, shopping online, and yes, even voting.
Down With Slashdot BETA!!! I've been around the corner and seen the oliphant; you can only abuse me from your perspecti
http://slashdot.org/comments.pl?sid=1573900&cid=31384826
A shipment meant to deceive.
Python: 'And then suddenly you have a language which says "we're all stuck with whatever the whiniest coder wants".'
I dont know if they are related, but a company called IPEX went broke a year or so ago in Australia. They were a major supplier to Govt and Education-most inconvenient.
This isn't a mere case of "swapping out". It's outright fraud.
First, the boxes has typos:
Not to mention the French and other languages have similar errors. (The errors are "ans", "ina" and "Hyper.Threading" (dot, not Hyper-Threading)).
Next, the "heatsink fan" was a piece of foam plastic with a paper representation of an Intel fan stuck on it.
Third, the "processor" was a slab of metal shaped like a processor with a sticker on the top to represent the green parts. Not sure if the laser etching is also a sticker or actual laser-etching.
Whoever did this, it wasn't just mere swapping out, they literally manufactured the fakes from scratch. Printed their own boxes, made the blank paper booklets, the pieces inside. I don't know if the barcode stickers were simply copied originals.
I've given a couple thousand dollars of my hard-earned cash to Newegg over the years, and I haven't been anything but satisfied. They have a fantastic RMA policy, and a very helpful customer support team, and when you order before noon, items will normally ship the same day (and are guaranteed to ship same-day if you give them an extra $4). I'm sure that they will take good care of every single customer that received a fake product from them.
When Paypal works for everyone else who uses Newegg, but not you...the problem is probably not with Newegg.
Don't take life so seriously. No one makes it out alive.
Okay let me put it this way. You're an idjit, D&H has the right to protect their name from being sullied when they didn't ship anything like that because in this day and age: Name recognition means all.
Om, nomnomnom...
Except that NewEgg didn't send any cease and desists. They were sent by the distributor who shipped the units.
There's an alternative way of looking at this situation (ala Hanlon's razor): "Never ascribe to malice that which is adequately explained by incompetence."
I wouldn't be surprised if it was simply a mistake due to lack of adequate inventory management/controls; a theft of this nature will absolutely be detected immediately which makes for a very ineffective theft.
That isn't to say it can't be intentional theft and deception; I just think it is also feasible to be simple human error.
Diplomacy is the art of saying, "Nice doggie!" until you can find a rock.
That's a good question, and it worries me also. Certainly Newegg sometimes orders directly from Intel, I suppose.
This is a guess about what happened: A salesman from a distributor said they were giving a very good price because they were overstocked. The Newegg buyer bought from that distributor because the price was lower than the price from Intel.
Certainly it would be good to have a promise from each supplier that they bought directly from the manufacturer.
http://www.crn.com/hardware/223300173;jsessionid=B1V040G2ULN1LQE1GHPSKH4ATMY32JVN
"Ipex has been supplying computer components to the technology industry for over 10 years with the goal of providing quality products and services to our customers. Recently we were referenced in connection with some counterfeit Intel Core i7 920 Microprocessors sold within the US market. While we purchased these products in good faith from a supplier we are very disappointed to learn of the questionable status of these products and are taking appropriate action to resolve the issue for any impacted Ipex client as well as are fully cooperating with Intel's investigation in to determining the original source."
Correct. The problem, as usual, is with PayPal.
Actually the cease and desists were sent by a different distributer who was incorrectly named as the culprit and was justifiably upset. The cease and desist letters by D&H were appropriate, and their claims that they were being falsely accused were accurate.
I think Kyle at HardOCP was honestly misinformed, but he didn't exactly handle if well. He accused Newegg of being dishonest and trying to cover things up. He appologizes to D&H but defends himself by saying "We would NEVER "speculate" on something of this nature, as there is NOTHING for us to gain by misinforming our readers." However, he never gave Newegg the same benefit of the doubt he claims he deserves. He adamantly accused Newegg of a cover-up when they originally relayed IPEX's story about demo processors. Newegg had no more to gain by lying than HardOCP did.
Kyle has been around a long time and should know better. He owes Newegg one hell of a public appology, and hopefully after a little more thought he will man up and make that appology.
The cease and desist was sent by a NewEgg supplier, but not the supplier who shipped the chips. D&H Distributing sent the cease and desist, as they were being accused of shipping fake chips. It was later found out that IPEX was the company that shipped the fake chips.
And then they swapped out the real packages for the fake ones!
:)
Srsly -- no need to be pedantic
I am the richest astronaut ever to win the superbowl.
just use your cc. you can get a prepaid cc for like $5-10 if security is that much of a worry. They charge you like $1 a transaction or so and $3 to add cash. Not a terrible deal for a completely anonymous credit card......
I mean seriously. You are far more likely to be fucked over by paypal than you are to have your credit card # used for something illegal when you buy from newegg. Unless you totally don't trust SSL or anything.....don't they have a phone number too?
zosxavius photography
Paypal works for everyone else
[citation needed]
Yeah it did - it didn't have hard proof. At best it had hearsay.
A source whom he will not name, no doubt. How convenient. I have no reason to believe this source is real - I don't know why Kyle thinks it is.
No - he believed the information to be plausible based on the idea that D&H were known suppliers of Newegg. His 'source' could have named -any- of them, and he would have taken that as 'accurate'.
Note the subtle "they say this, we say that" stance there...
Probably because one 'source' is supposedly somebody 'within Newegg's organization', and the other -IS- the official Newegg response. Unless he's alleging further supposed coverup efforts, I'd put my money on Newegg's official statement - which is subject to major legal ramifications if -they- are wrong.
Quite unlike Kyle, who...
( by the way - what's with the identity crisis? Is he representing himself (I) or HardOCP (we)? )
From a questionable source - if there was even a source.
Too late - he already did.
Sure there is - being (one of) the first with the news. Getting linked to by a hundreds of bloggers and others news sites as a result (instead of a competing website who might manage to get the news out 30 minutes earlier if he'd spent that time following up leads). Which, in turn, means potential ad clicks, new steady readership, etc.
HardOCP has lots to gain from posting any story - even if it's a blatant lie. Heck, some sites thrive on posting stories about alien abductions and "Bigfoot impregnated me" stories.
Please, by all means. he should make some heads roll in his investigation's conclusions. With any luck, it's his own if D&H pushes through instead of accepting the absolutely laughable 'apology' post and shrugging it off.
No it isn't. It hasn't been ever since a published article can be edited, or rectified in a new post just hours later, and news sites have hidden behind that as an excuse for poor publishing standards to begin with. That has been the case at least since the GeForce 3 Tech article snafu; the apology for which was also rather weak and ended with an off-color joke.
The goal has been drawing in readership (and thus ad impressions, clicks, etc. - or even just a boosting of his ego) - if pushing an article through early, or ill-researched, then so be it.
( This is not unique to HardOCP )
Grow up and own up, Kyle.
It could be actionable (note that IANAL) depending on just how much reason they had to believe that "unnamed source". After all, no matter what it is, you can find some unnamed source who will swear to it but whose doctor will tell you you shouldn't believe him.
> because in this day and age: Name recognition means all.
:)
Yeah especailly when many bloggers and slashdotters couldn't read well enough to tell the difference in names. IPEX, D&H, NewEgg they look all the same right?
I also found it slightly amusing to read the posts which said that people in NewEgg should have noticed the fakes because of the typos...
Spelling and grammar errors are so common nowadays, and more and more people seem to take offense when someone points out the errors.
doesn't work for me.
I run: Windows, OS X, Linux, FreeBSD. Just because you have a hammer, doesn't mean everything is a nail.
Counterfeits would come from units that tested bad made by Intel that were supposed to be thrown away, but were instead marked and sold by a counterfeiter.
Intel is extremely careful about security, so I imagine there is little chance of that happening.
http://ipex-infotech-inc.tradenote.net/
Bogus
In my experience Newegg is head and shoulders above any other online retailer I've ever dealt with. Their customer service goes above and beyond on a regular basis.
Here's just one anecdote of what they've done for me. I bought a cheap monitor from them. Six months later it died. I needed a new monitor immediately as at that moment not having my computer available would have cost me quite a bit of money. I told NewEgg my situation and asked them what could be done.
I ended up buying a better monitor and NewEgg paid overnight shipping on the new monitor(I'm a couple of shipping zones away so it was fairly spendy), plus paid return freight on the old monitor. They made the offer. I didn't even have to request it.
They ended up paying out more than $100 in shipping costs on a $350 order to make things right for me. That's not the only time they have paid shipping costs for returned products either. Plus, they've never balked at any request to return anything. It's always been, "what can we do for you", no questions asked.
I've never run into changing pricing or shipping charges with NewEgg either. I have with Amazon. I've been surfing checking prices and when I've gone back to Amazon 1/2 hour later to order because they were the cheapest, the price has gone up as much as 20% the second time I enter their site.
The only other big retail establishment that I've ever done business with that is as serious as NewEgg is about customer service is Costco. They'll take anything back at any time. They even took an opened 25lb bag of cat food back because our dang cat wouldn't eat the stuff even when I mixed it with canned cat food. I didn't think they would take it back but figured I'd give it a try, and they did. The bag was still full so maybe that's why, but it was open.
"while democracy seeks equality in liberty, socialism seeks equality in restraint and servitude." de Tocqueville
I guess differently. My guess is that Intel allows orders of a minimum of 1,000 processors, and Newegg would sell that many of each kind in less than a week. That's only 52,000 of each kind of processor each year. I'm guessing that Newegg certainly sells that many, almost certainly more.
> "We acknowledge that they are real will replace them, but we are still
> investigating"
Should read "We acknowledge that they are not real and will replace them, but we are still investigating"
Warning: this article may contain humor, sarcasm, parody, and perhaps even irony. Read at your own risk.
kyle is an asshole. This has been proven by anyone who's attempted to read hardocp for more than 12 months. I stopped reading 5-6 years ago after he flamed me over email for daring to comment on a story they had on the front page.
No one at HardOCP is a journalist, so that's not 100% true.
The deal here goes probably along this lines:
D&H has some exclusive Intel deal with Newegg. Newegg probably buys all of it's Intel stock from them. Neweggs success depends 100% on their relationship with their providers. Getting a good deal usually involves getting a few executives in a nice golfing trip, promising big sales volumes, and buying certain products exclusively from $company.
Some smartass at newegg said "Hey, we are paying X for this Intel processors, but this guys are selling them 15% cheaper!, I can increase our revenues substantially, and get a promotion!". They bought from the wrong guys. When the news got out about the fake processors, the guys at D&H immediately thought "hey, that's us", and tried to (stupidly) bully people to shut them up (while double-checking all their deliveries to Newegg for fake units). Newegg will probably has a lengthy apology to give to D&H, and will have to suck a few cocks to get things back in track.
WTF am I doing replying to an AC at 5 A.M on a Friday night?
At one point I used to purchase strictly from newegg and recommend all of my contracts purchase through them as well.
However, they completely have blocked me on shipments to work. (I try every once and a while). I'm just not willing to fax in my drivers license to prove who I am. I've made several thousand dollars in valid purchases over the years and occasionally I want to ship the more expensive items to a location with a live shipping/receiving area.
When shipping to my home address I generally use newegg because of all the perks mentioned. However, I can get exactly the same benefits when purchasing through amazon and they will ship to my work address with no fuss.
Regardless, one bad pallet of processors does not deter me from shopping with them. Perhaps I misread somewhere, but I didn't believe they were not accepting the units on return.
"You should always go to other people's funerals; otherwise, they won't come to yours." -- Yogi Berra
You are speaking of reimports. They're just one aspect of the grey market.
There are other grey market goods. For example, Intel might give out a sample of an i920 to a distributor or retailer for free as a gift. They say not to resell it, but you know, maybe they just do anyway. This becomes a grey market good too.
Basically, any a good is resold against some agreement (borders as you say, NFR in my case) it becomes a grey market good. As you mention, it's typically still a perfectly good item, it's not counterfeit or anything.
I don't really agree on your definition of black market. Black market goods are typically anything that is illegal to sell, they can still be legit goods, just you're not supposed to be able to buy/sell them. If I buy illegally imported liquor that the government didn't get their taxes on, it's black market liquor, even though it's still legit. It also can be a legit good that was stolen and resold. And it's still a legit good, but you might not get a warranty (you might not on grey market goods either!). These two examples are the most typical things people think of when you hear black market.
http://lkml.org/lkml/2005/8/20/95
Discover has an interesting feature with their credit cards. I can call them and tell them I am making an online purchase. They will give me a credit card number that is good for 1 use. I can even set the max price for that 1 use. The number is obviously tied to my card, but after I use it the number is worthless and nobody can use it ever again. This is also free, and I have no annual fee on my card. Its kind of nifty
Doctors do Massage in Longview WA now, who knew?
"There's nothing here that would prevent me from shopping with them again."
Pricewatch.com - newegg advertises there and is beaten regularly by better and faster companies, usually by an easy 20%.
Still waiting on Serviscope_minor to wake up to fucking reality and realize that Jessica Price isn't going to fuck him.
I needed a new monitor immediately as at that moment not having my computer available would have cost me quite a bit of money.
People who are careful to back up data still seem to think that the the rest of their hardware is invincible.
Whyyyy does anyone who uses a computer for business not have a backup of every piece of equipment? Even if it's just a 6 year old FleBay PC and CRT. Glancing under my desk I have a pIII-550 system for testing parts in, a Celeron 700MHz CPU+mobo which formed my previous home server, a ready-to-go 1.6GHz P4 desktop, a 1.5GHz Althon XP laptop and a PSU. I have, by merely requesting what is other people's garbage, paid about $15 for all this. I also have too many CRTs to be healthy. Mind you, some selling/giving away/recycling of these is in order over the next month!
(Don't forget to turn it on every few weeks to make sure it's working.)
... selling chips cheaper outside of the USA than inside. That's why there are so many shady distribution channels overseas, to bring the cheap market chips into the USA (where Intel is otherwise boosting the pricing to cover their loses of extreme discounts in other countries). If Intel sold chips directly to retailers like NewEgg at the same price as they sell them everywhere else, with no further volume discounts above the volumes NewEgg and the like buy them in, then there would be no need for NewEgg to buy those chips from questionable distribution channels.
now we need to go OSS in diesel cars
i tend to agree that HardOCP and especially Kyle are a wacky bunch. Especially around hardware reviews, the [H] folk tend to revel in trash-talking other sites for not using 'real world' benchies... Just about any review that slightly contradictes what the mighty Kyle says is flamed down as using 'canned benchmarks' at best, or paid for at worst...
and any criticism on the forum is quickly covered up.
I like the hardforum for general stuff, but when it comes to hardware reviews and Kyle in general i tend to stay the fuck away
People, what a bunch of bastards
Also, if you live in Southern California, you usually get next-day shipping for free since their main warehouse is down here. I've ordered stuff Monday morning, paid $3 extra for rush shipping, and received it Tuesday afternoon.
Interesting. Funny though that I used to do all of my shopping through Pricewatch ages ago and got tired of having to order each separate part from a different company to get the lower price which was almost always compensated by outrageous shipping prices.
There's something to be said about paying a bit more (usually trivially more) for good customer service. Price is not the end all/be all for me as a consumer. You should notice that not once I mentioned price as a reason to shop from Newegg. As a company, they have my trust and that's difficult to do with people just slashing prices. And as another poster mentioned, if I order a part in stock, it is usually out the door that day. Also, I don't have to keep little pieces of paper everywhere from separate retailers to find out exactly what part I ordered as Newegg keeps a record of my purchases with my account that's easily accessible.
If price is your only yardstick for measuring, then you would be right. Fortunately for me, I educated myself on their other offerings and chose a company that delivers more than simple price breaks.
You may want to check with your credit card bank. My understanding is that they make you do the fax thing if the address is not listed on your credit card, and it should be pretty trivial to add your work address to your credit card.
APK likes to ask for responses to the same things over and over. Maybe he just likes the responses?
Have you seen their LCD monitor return policy though? If you have dead pixels, it has to be quite a few to return the monitor. I can't believe anyone would buy a LCD with this kind of policy as I have never had a dead pixel not be fixed from HP/Dell purchases.
APK likes to ask for responses to the same things over and over. Maybe he just likes the responses?
Whyyyy does anyone who uses a computer for business not have a backup of every piece of equipment?
Because generally, if something breaks, Newegg will have a brand new one delivered the next day. And if that's not good enough, Microcenter is half an hour away. And I don't have to look at all that old crap, which I give away on Craigslist.
Your PayPal account is probably, like the GPs and mine, broken somehow.
I've had a bank account linked for years, and starting this year they started rejecting PayPal transfer requests from the account. (I haven't had a chance to call the bank about this yet.)
I tried to add another bank account, but PayPal's confirmation system is apparently broken. There are a LOT of people reporting not seeing their confirmation deposits. I know the routing number and account number are correct as I've successfully linked 3-4 other services to that account in a similar fashion.
It's just another example of PayPal sucking.
(I've never tried to execute a PayPal order from NewEgg, I avoid PP whenever possible, so it's pretty much for eBay transactions and occasional purchases of "obscure" stuff like group buys of circuit boards.)
retrorocket.o not found, launch anyway?
Yeah, I've seen it. To tell the truth though, I've yet to see a decent LCD monitor that came with dead pixels. Maybe I'm just extremely lucky in that regard, but that's the way it's been for me.
"while democracy seeks equality in liberty, socialism seeks equality in restraint and servitude." de Tocqueville
...has egg on their face? Seriously, I really like NewEgg. Doesn't seem to be their fault.
"I'm not a quack, I'm a mad scientist! There's a difference." - Dr. Cockroach
No, that's not correct, but it may depend on the card - I'm not sure.
I use alternate addresses for NewEgg. I have my home address which I never use because it's an apartment and nobody is home during the day, I have a friends house which UPS will just leave packages out at (it's pretty remote) and I've used various work addresses throughout the years.
Never seems to be a problem. Maybe the credit cards I use don't have a special instruction to the vendor, or maybe NewEgg has never "audited" me when I ship to the non-billing address.
The only time you'll always have a problem is if you don't provide the correct billing address when asked. NewEgg does not require billing and shipping addresses to match.
- It's not the Macs I hate. It's Digg users. -
I like Kyle, but in recent years hes gotten a big head and he often doesnt think completely clearly. Plus all the ads on the site made me stop going to it years ago. I stopped going when they started using keyword advertising in articles. Why yes Kyle i would love to be sold X brand video card while reading in the middle of this article, thank you!
Good-bye
This is not what I said. The person I was responding to was saying he wanted to use his work as his shipping, I was suggesting having this added as an alternate address. NewEgg looks up the shipping address with your CC too and will sometimes ask you to do the fax confirmation of the address.
APK likes to ask for responses to the same things over and over. Maybe he just likes the responses?
I share the same thoughts and experience as P and GP. Other sites in the same vein (anandtech, arstechnica) do a much better and more professional job than HardOCP. It's fair to say that Kyle drove me away from the site.
Slashdot: come for the pedantry, stay for the condescension.
Microcenter is half an hour away.
No sale. If my system breaks in the next minute I want to be up and running again in 5 minutes. I don't want to have to diagnose, wait until opening hours, purchase at high cost from a local store (if your local PC shop sells precisely the motherboard/CPU/whatever you need, you're more urban than I am), skip testing and install, just because I'm too anal to have to "look at" a couple of small boxes under my opaque desk.
And I don't have to look at all that old crap, which I give away on Craigslist.
Ah, I remember when /. was a geek site. Now a perfectly usable (assuming average use case) testing rig, spare desktop and spare laptop are "old crap which I give away"! I wonder what proportion of /.ers today haven't even touched a soldering iron.
If one spare of everything so I never experience downtime (except precisely when I want to) makes me a pretentious fuck, I wear the label proudly.
http://consumerist.com/2009/04/216489-paving-stone-in-a-macbook-pro-box-looks-nice-but-wont-run-photoshop.html
Well, not always.
Have you tried adding your work address to your credit card account? Call them up and ask to add an address as a valid shipping option. Should work and should get approved via NewEgg without needing to do anything special at NewEgg or other sites once the address is on the account for the credit card.
Actually, it is what you said. You said that it was your understanding that if the address is not listed on the card, they would require extra steps.
That's an incorrect understanding. I simply responded that I don't have my various shipping addresses listed on my cards, and I've never had a problem from NewEgg.
I did say that perhaps I've never been "audited" by NewEgg. They probably randomly verify non-billing shipping addresses. But they've never looked up my shipping addresses because my card companies know nothing about them and NewEgg has shipped to wherever without a question.
- It's not the Macs I hate. It's Digg users. -
Ahh I misunderstood what you were saying, I read your comment to mean that you had alternate addresses listed on your card. I have had to do this procedure with them for shipments to my work, but never thought it was odd, they are just trying to CYA.
APK likes to ask for responses to the same things over and over. Maybe he just likes the responses?
I wasn't addressing the "testing rig, spare desktop and spare laptop" - of course I have that stuff. I was addressing the "have a backup of every piece of equipment", which is just unnecessary in most cases.
I know, shouldn't reply to AC but... stuartsilver.com sites are not hosted in my basement.