Aaron Computer Rental Firm Spies On Users
An anonymous reader writes with word from Yahoo news of a lawsuit "filed on behalf of a Wyoming couple who said they learned about the PC Rental Agent 'device and/or software' inside the computer they rented last year when an Aaron's Inc. store manager in Casper came to their home on Dec. 22. The manager tried to repossess the computer because he mistakenly believed the couple hadn't finished paying for it, the couple said. Brian Byrd, 26, said the manager showed him a picture of Byrd using the computer — taken by the computer's webcam. The image was shot with the help of spying software, which the lawsuit contends is made by North East, Pa.-based Designerware LLC and is installed on all Aaron's rental computers."
These stupid companies think they can treat their customers like children and in the process shoot themselves in the foot.
I hope this caused some synapses to fire.
The interesting legal argument to be made is whose consent is needed in order to have violated any "unauthorized access" laws like the Computer Fraud and Abuse Act. Aaron's owns the computer, so do they own the data on it by default like an employee on a work computer? Or is it wiretapping without a warrant into communication they weren't party to (between the user and their bank/email/etc)?
Those webcam spying software installers creep me out!
Wow. A company that built a fortune based on scummy financial deals is being discovered for scummy conduct on computers it sells. Shocking.
> made financial sense to make a final $900 payment to own the computer outright. That was in October.
So yet again the same lesson: _never_ trust a computer on which you have not installed the OS yourself, and kept 100% secure from malware.
It just boggles my mind seeing people use these computers from big box stores loaded up with crapware, without having the first idea what all that shit does. Why would you use a computer like that? It's idiotic. This case is an even worse example: you trusted the OS that was there, which came complete with spyware.
Seriously, they had to go with a hardware/software solution, when they could have very easily done it in software only? And what does that do to the warranty from the original manufacturer, soldering new parts into your motherboard usually voids those.
Also, given the demographic of people who "Rent to Own", I'd hate to see some of those webcam shots...
HEX
Horror & SciFi Erotic Nudes
There was an ad around here not too long ago about something similar. While I was listening to it, they obviously mentioned the 'monthly price' and the length of the term. Before the commercial was over I had done the math in my head, and the laptop ended up costing almost 4X the amount it would have otherwise cost.
I imagine this is probably similar. Anyone who signs such a deal should immediately be enrolled in a math class that will sufficiently explain amortization costs in such a situation. They should then be able to pass an exam that proves they are aware of what the real cost is, in a single number, over the rental term.
There is a reason the phrase 'A fool and his money are soon parted' exists, I suppose.
you can't consent to child porn and you can't sign away your rights or have stuff in the fine print saying we can read your CC or SS or bank account numbers from the system.
"Crystal gets online before she gets a shower and checks her grades," Brian Bird said. "Who knows? They could print that stuff off there and take it home with them."
He added: "I've got a 5-year-old boy who runs around all day and sometimes he gets out of the tub running around for 20, 30 seconds while we're on the computer. What if they took a picture of that? I wouldn't want that kind of garbage floating around out there."
I do warranty repair for one of the oem brands that Aarons sells.(Think four letters.)
At least on the systems I've worked on replacing a variety of components I've NEVER seen anything added into the system hardware wise. Not that means that there isn't software installed but I can't imagine there being ROOM in some of these laptops for extra chips to be added in.
I've been covering their contract for a couple of years now and have never seen anything to indicate something being physically added to the machines. The parts I get for their systems looks exactly like all the other parts I get...
So while there might be software installed the part in the article that mentions waving a wand to deactivate is funny...
Seriously. I own all of my hardware and do a bare-metal install on every laptop but there's no telling when some piece of malware may come out that secretly takes snapshots with the webcam. Or maybe I do a video chat then forget to turn off the camera. Heck, my current laptop doesn't even have a status light to warn me if it's on.
If I was renting/borrowing a laptop, I'd be even more inclined to be careful. Heck, I'd probably do everything on a VM.
hardware may just be a key / on / off switch switch / trigger switch or just a usb board hidden inside. Some laptop boards have usb ports on the in side or headers / plugs for usb ports. Some systems have unused bluetooth cables / plugs that can be used for this.
seems to be software only
http://www.pcrentalagent.com/eSiteWay/Home.aspx?tabindex=5&tabid=510
Never mind the spying..this Aarons "deal" is a sucker punch to the wallet. They paid $1200 for that computer...WAAY too much to spend on a laptop computer if you are someone who can't pay for one outright. If you need more performance, desktops offer more bang for the buck and are cheaper. If you are so poor you can't come up with $400-$600, you have no business buying your own computer - go to a library, borrow a friend's, or build yourself a low end box from 6 year old technology.
I'm interested to read these comments regarding the fiscal foolishness of renting and have thought the exact same things when seen similar advertisements. I do wonder if the very rich would say the same about us in regards to buying land and houses though - how many times do we pay for our house at 7% PA over 25 years? Also how many of us have bought computers and gear on our credit cards at 15% PA or something?
It is true that the fool and his money are easily parted but I'm not so convinced that we're that much better than those who rent computers sometimes...
I do feel for those who really struggle and I think some of these attitudes (which I'm guilty off also) are a bit harsh. They're also seemingly more vulnerable to other illogical deals (in regards to the maths) like going in lotteries and other gambling (gee how does that casino pay for all that fancy stuff?). They use pawn brokers for temporary loans at ridiculous interest rates and are more prone to buy shonky cars with limited life/value again at bad interest rates etc.
I'm not any kind of expert in socialology but I'm sure there would have been studies and research done in how the poor are more susceptible to being tricked out of their already meagre resources. Its pretty easy for us "middle class" folks to be a bit wiser and more informed in such things.
I have worked on a lot of laptops there is room for a small usb based board to be jammed in there or some systems have ports that are covered by the case or can be made to look like there is no port there. Also some system have mostly side usb ports on there own mini board that can be tied into for a hidden board.
I had to read this several times. The writing is trying to make it sound more dramatic or something, but it just comes off as bad and confusing. Here is everything the summary says about Byrd:
"Brian Byrd, 26, said the manager showed him a picture of Byrd using the computer — taken by the computer's webcam."
Who is Brian? Why is this written is passive voice? Why is the link text "image was shot with the help of spying software" and not something that describes the link?
You are quite possibly the largest failure at attempting to create intelligent life that has ever been witnessed on slashdot. Congratulations for being such a loser and making everyone else feel better about themselves.
a apartment contract can't have stuff in the contract like we have the right to have camera in the apartment or that you can't have your own satellite dish.
Don't be so hard on the boy. An honest assessment of his value to humanity is likely to damage his poor little psyche.
OMG FIRST!
I realize you wanted to be first but couldn't afford it. We'd be happy to rent you a comparable posting position for an outrageous interest rate and some undisclosed tracking software.
Many people are taking an arrogant view of these people and there math skills. Yet those same people leaving comments live in houses they couldn't afford to buy outright. They drive cars, they can't afford either. I think most people use the Rent-To-Own because of cash-flow problems, not stupidity. Remember, it only takes one major emergency to help you lose everything. Don't laugh or look down upon these people.
Who in the hell would buy a computer from Rent A Center or Aaron Rents, etc. Computer speeds these days are primarily a luxury for home users...other than hardcore gamers there is very little that a person cant do with a 6 year old hand me down computer like you can pick up at yard sales for $50. I would say its a place for people with more money than sense...but of course its for people with no money and no sense. Their current flyer on their website shows a sempron based cheapo compaq for $99 a month for 12 months...not only is it a discontinues model but Microcenter about 8 miles away has the same one as a refurb for $249. I've been "broke ass poor" before but never stooped to that kind of gouging, I guess I just dont understand why anyone does.
lol
I work at an Aarons Sales and Lease. . As the resident tech guy, I install the PC agent software on all computers before they are sold. If we don't hear from a customer for more than usually around ten days after their bill is due, we send a lock out message. The software pings the server and a red screen pops up asking them to call the store. When they pay or make an arrangement with us, we give them a 7 digit code that unlocks it. It provides ability to view screenshots and take webcam shots but it is only used when a computer is reported stolen and we have a copy of a police report than we utilize it. When they pay out, I go online and mark the agent for uninstall and thats that.
As far at the RTO business model criticism goes, Aaron's at least cost about as much as if you charged it. All the computers have a two year warranty and I provide damn good customer service which makes up for any more of a price difference.
I think if I rented a computer from anywhere, I would wipe the drive and install linux.. or at least reinstall windows using their windows key.. and when I returned it? I would low level format it ;) talk about an ID theft opportunity...
Aaron's fined heavily for annoying country music ad (I guess I'm not in their target demographic).
a apartment contract can't have stuff in the contract like we have the right to have camera in the apartment or that you can't have your own satellite dish.
Source? Why not?
There should be a regulation that any audio/video capture device integrated into a computer can be disabled with a foolproof manual interlock. I'm thinking maybe a little cover that slides in front of the camera; I'm not sure how to do the equivalent with the mic.
Maybe I'm a bit paranoid, but I live in constant fear that my laptop is watching me... trying to figure out how to sap and impurify my precious bodily fluids.
... also, I can kill you with my brain.
State of Pennsylvania Business Search:
Google Maps shows that as a 2-story frame house in reasonably good condition with two cars in the driveway..
Dun and Bradstreet reports
You can buy a D&B credit report on them.
Checking Erie County property records:
IANAL, but
Generally, you can't be legally bound by terms in a contract that would otherwise be illegal. You can't, for example, sell yourself into slavery. For one, slavery is illegal. You can't sign away your legal rights. For another, without a fixed term, it would probably violate minimum wage and a host of other labour laws. A contract to work for less than minimum wage is invalid regardless of whether or not I knew what I was doing when I signed it.
On another tact, generally, contracts are invalid if the terms are unconscionable. This is deliberately vague to allow judges and juries to use their judgment, but I am sure a paralegal could dig up tons of case law showing what is legal and what is not.
P.S. a renter of property, while not the owner of the property, is in legal possession of it, and thus has most of the same rights in regard to the property as an owner-user would. The renter's rights prevail as long as there is no adverse affect on the owner. Thus, the owner of the computer has no rights to the data on the rented computer. The owner's rights only come into play if the computer were deliberately damaged or not returned at the end of the lease or some such. Likewise, your landlord has no more right to come into your house than he has to walk into a random strangers house except those rights granted to him by the law of the appropriate jurisdiction (usually, just enough to protect his investment).
Source:
http://lmgtfy.com/?q=satelite+dish+apartment
http://lmgtfy.com/?q=apartment+hidden+camera+illegal
Why not:
They can put it in the contract, but it's not enforceable.
That's how the bluetooth is added to my Dell. There's a USB extension to a hidden internal compartment and you buy the bluetooth adapter that's just a Dell-branded bluetooth USB dongle. Though the dongle is sized right to snap in to the compartment such that it isn't loose and rattling around, and you have to get the right part number to have the USB extension run to the empty compartment to be able to expand it, otherwise you'll have to disassemble most of the case to be able to run your own USB extension from the MB to the compartment. But at least on that one model, there was a USB extension run to an empty compartment where I put in a $15 Dell adapter and upgraded to a bluetooth laptop. But I could have put in a proprietary mouse dongle, or a flash drive or any other very small USB device.
Learn to love Alaska
Local, State and Federal Police and Investigative Agencies are DESPERATE for BODY BAGS!
Location data from Apple and Google are a God-send for the hapless Local, State and Federal Agencies who are in the death business.
Armed with such data, crime-resolved statistics are going to be the new Cottage Industry. : ) Warrn Buffet, eat my shorts!
Instead of millions of unsolved murders, robberies and the like, now, the Local, State and Federal Police will have a KILLING FIELD of bodies to appease the masses, and budgeters in Local, State and Federal Realms.
Don't look for a photo of Osama bin Lidens head any time soon. It shows an exit wond on the face above the left eye, or should we say what was the former face of Osama bin Linden's left eye, i.e the entry wond was on the rear of the skull, with powder burns, i.e. point blank.
A Sigon-style assination.
Have tears?
Tough titty.
You may be next.
Toodles
http://lmgtfy.com/?q=satelite+dish+apartment
Like this quotes from the first page of results:
In order to avoid legal complications, satellite TV provider like Dish Network and DirecTV require the residents to get a “landlord permission form” filled and signed by the landlord before installation of the satellite TV system at the customers premises.
That article does mention that you can put a satellite dish anywhere inside your apartment, but that is only because of a specific FCC rule, not a law (big difference between the two).
http://lmgtfy.com/?q=apartment+hidden+camera+illegal
Like these:
Is it legal for your landlord to enter your apartment and take pictures with no notice?
In America, no it is not. The landlord is only allowed to enter your apartment with your permission, or in the event of an emergency (broken water line, fire, etc.).
If you signed a contract with that condition, that is permission.
Are hidden cameras illegal at home or work?
In general, video surveillance is lawful if the purpose is lawful. If I put up cameras to prevent theft or vandalism, that's okay. If I put up cameras in a bathroom to get footage of naked people for my porno site, that's not okay. [...]In some states, the public must be notified that they are subject video surveillance on private property. In most states, that's not the case. [.....] Overall, if you own it, you can put a camera on it and not notify anyone.
Try this one: http://lmgtfy.com/?q=nanny+cam+laws
Now we know how wikileaks gets their documents. They must be aaron employees!
Who would win this election: Andrew Weiner vs Andrew Weiner's weiner.
http://www.prnewswire.com/news-releases/aarons-inc-responds-to-lawsuit-121194359.html
"Aaron's, Inc. respects its customers' privacy and has not authorized any of its corporate stores to install software that can activate a customer's webcam, capture screenshots, or track keystrokes. The named plaintiffs leased the computer at issue from an independently owned and operated franchisee. Aaron's, Inc. intends to vigorously defend itself against these allegations."
In the Sony v Tanenbaum lawsuit the penalty for copyright infringement (according to stories I have read) could have been between $20,000 and $4.5 million. In this spying case the penalty seems to be $10,000 + $100 per day the infringement continues.
Is it possible to copyright your own image? Then, would the infringement not be able to be pursued as a breach of copyright, drawing much higher penalties?
WTF is a bluetooth cable?
APK quotes people (including myself) without context and should not be trusted. Just thought you should know.
Houses tend to be made from wooden beams and then covered with vinyl 'woodlike' planks.
And they still get surprised when a bit of wind blows away all of a towns houses.
BRICKS people, or CONCRETE, that's what you build houses out of.
WTF is a bluetooth cable?
It's like a Wi-Fi cable, but weaker.
Wall to wall carpet is never glued down. I'm not sure why you spout such nonsense.
I'll leave you to Google how wall to wall carpeting is actually installed..
and not Aaron Rents.
If it was the corporation I could see the need for people to pummel them, but the actions of a franchisee do not speak for a whole company. I am not keen on rent to own, especially electronics, but let us not use an overly broad brush here. Hell people seem to forget the government keeps giving itself more rights with new "xxx bill of rights" legislation which means that they don't need spyware, they just use the force of law to take your stuff.
* Winners compare their achievements to their goals, losers compare theirs to that of others.
...me included
PC Rental Agent includes components soldered into the computer's motherboard or otherwise physically attached to the PC's electronics, the lawsuit said. It therefore cannot be uninstalled and can only be deactivated using a wand,
well, call the fucking Dumbledore
This big problem would probably not have surfaced (at least not so soon) if one of their employees hadn't been stealing from the till. Sometimes it takes a crime to uncover another crime!
Comment removed based on user account deletion
Well, all I can say is not only are they poor but it sounds as if they cannot read as well. I learned a long time ago not to rent-to-own. There have been so many stories on these types of businesses but guess what, they are legal. I guess if you have lousy credit or cannot save money you have to do it this way but there are costs! I do not feel sorry for those taken in and then do not pay. Save your money or do without! Pretty simple but even the government cannot control itself.
...that in the rental agreement, it says they can do it.
GG for not reading.
And how is this any different than the school system in Philidelphia that spied on students? http://www.wired.com/threatlevel/2010/04/webcamscanda/
And how is extending credit to them a bad thing in the long term? Extending credit to a bad credit risk just ensures that they will be a bad credit risk forever. They will have no chance to dig themselves out of the financial hole they are in. Hell, with employers now looking at peoples credit history, they can't even get a decent job.
...the first thing I did was tape a piece of aluminum foil over the built-in webcam lens. And for the past 3 years, I just been assuming I was crazy for doing something like that. Maybe not?
"Outdated business models" is code for "I don't like paying for things, but want them anyway"
I realize you were probably trying to make a funny, but just in case...some computers have either headers on the board or a cable into which an optional BT module may be plugged.
Seem to be a lot of stupid rich people commenting here that think if they have money it somehow protects their privacy.
Why is Heaven like prison?
you won't find any rich people there.
Nobody forces them to sign?
You would prefer they didn't have the option?
I freely admit: I hate the stupid. Anything that happens to them is deserved. Being poor doesn't mitigate this.
John McAfee 'It was like that time I hired that Bangkok prostitute; to do my taxes, while I fucked my accountant'
This is why we're waging a war on Islam, because Sharia Law proscribes it. It's in Leviticus, BTW, so any good follower of Mosaic Law would shun it. Why do you think we're called "The Great Satan"?
They feared that it could be used to suppress protest or support unpopular rule.
I really shouldn't be on here, but what the hell. I have been secretly working with the owner of Aaron's and his family and extended family on this software. He pretty much forced me to install special cards in the PCI slots that use radio frequencies to alter your mood as well as monitor all keystrokes and facial reactions/gestures to certain images and sites. I wish someone would do the same to his and his family's computers.
Congratulations, I was beginning to think I was in an alternate universe since nobody else was noticing this. Maybe we're missing something, or TFA is wrong about the facts. Maybe they're suing the wrong party? DesignerWare LLC has something called ShowMyPc that might actually be the enhanced spyware that was egregiously installed, but TFA doesn't mention it at all. Bueller?... Bueller?
They feared that it could be used to suppress protest or support unpopular rule.
Are you still around? On the PC Rental Agent site they don't mention the enhanced spying that you say comes with that product. Is it one package or have you got a custom build? Just askin'.
They feared that it could be used to suppress protest or support unpopular rule.
How many of these machines are in kids bedrooms?
What's to stop the Aaron's techs taking pictures of the kids when naked and posting them on the web?
Apparently, nothing.
No, it's not called usery. Rentals are not loans. Renting-to-own is a stupid way to buy anything. Layaway might be a better choice, or better yet, buying from a thrift store. Payday loans often do seem like usery, but in most cases, the rates that seem so outlandish if they're extended out over the course of a year & converted into an APR don't seem terribly unreasonable for a cash advance. What are their fees, something like $25 to loan a couple hundred bucks for a week or two? Would you loan a couple hundred bucks to someone you don't know for such little money? I sure wouldn't. I probably wouldn't loan that kind of money at any price, since I'd kind of figure I wouldn't be paid back on time or in full, and it would also take entirely too much of my time to deal with it.
You can buy a perfectly good two or three year old PC on Ebay for under £100 that will allow the sort of people who fall for these scams to do everything they want - surf the net, listen to MP3s, watch videos online, etc.
This is why the modern school system is so destructive to people - unintelligent people go through the school system and come out the other end still unable to even READ their own language, let alone do basic mathematics - as Hitler said, 99% of what you learn in school, you will never use in your adult life, so why were you forced to sit through classes about stuff you will NEVER need?
http://news.yahoo.com/s/ap/20110504/ap_on_re_us/us_rental_computer_spyware
While I understand that a company like Aaron's needs to track their assets. Taking a picture of the user via webcam to prove that they were using a computer that they broke their ownership contract for, is simply redundant. Just repo the PC! Also - I am not sure about the details of Designerwares offering however I would imagine their agent added some additional value to the end user and Aarons (tuning up the machine, patch management, alert monitoring etc.). Furthermore I would imagine that the agent on the machine would act as some form of lo jack to aid in the retrieval of the device in the event of it being stolen (its pretty handy to have an image of the suspect to provide to the authorities). None the less (last segway I promise) I think these loan sharkesq businesses should not be permitted in our society... the easy access to material items that catch our eye on some advertisement or special promo just perpetuates most of our societies uncontrollable need to fill whatever gaps are prevelant in their lives with shit they dont need! Going back to school? Great - get a netbook for $200. Have credit trouble - quit going to the insta loan and cheque cashers and start digging your way out rather than avoiding the issue with the easy way out. These types of services keep us in poverty and fuel our 1 in a million pipe dreams of over night wealth. Just my two (probably typo ridden) cents.
When rental computers are returned, the drives are wiped completely, and the OS reinstalled. To solve the potential problem of spyware, install GNU/Linux. Pick a mainstream distro's live cd and boot it up, see how the hardware functions with that distro, then install it from the live cd's desktop; also remember to format the entire hard disk when installing, erasing Windows altogether. It would also prove useful to edit the disk partitions in manual mode, and erase any other partitions that don't belong there; my thought here is that there could be a partition that is running some type of spyware on that separate partition, so manually erasing and formatting the entire drive would be the most secure choice. If you keep the laptop, after it's paid-in-full, download a service manual, open up the case, and dispense with any additional 'security' boards you don't need--if they are removable. If the spyware is on an EEPROM with a light-window, just use UV or IR to erase it--using proper methods. Research before doing any of this, and study your parts closely! :-)
Summarizing, if you must rent a laptop from a budget center, do yourself a favor: Install GNU/Linux. During install, manually format the partitions, deleting any unnecessary partitions you find on the disk. Format the entire disk, erasing Windows--the primary problem--and free yourself from the shackles of spyware that function only that OS, anyway.
You're now set for the rest of the semester with GNU/Linux, no Windows, and, best of all, no spyware!
Best To Everyone,
Firefishe
When rental computers are returned, the drive is completely wiped and the OS reinstalled. Knowing this, there is a simple solution to the problem of spyware: Install GNU/LINUX!
Choose your favorite distro's Live CD, and boot it up on the rental store's laptop. Test the Wi-Fi and Graphics Card and sound system. If these work well, then install the OS from the Live CD's desktop; there is often a launcher, usually on the desktop workspace.
When installing GNU/LINUX, choose the manual partitioning option. Check for any unusual partitions that seem out of place. My thought here is that spyware may be using a dedicated partition from which to operate, so it would be a good policy to manually delete any partitions that are not GNU/LINUX specific.
After manually deleting any unwanted partitions, set up the GNU/LINUX system partition using whatever file system you prefer; ext4, ext3, xfs, ReiserFS, what-have-You.
Also decide if you want a separate /home partition for your user accounts. Some folks just format the entire drive as / , which is fine, too, if you don't fear losing data too much. Since most modern file systems are journaling file systems, this isn't so critical as it used to be, although it is still good practice to at least format / and /home as a rule.
When partition configuring is done, format the entire drive. This will erase Windows completely, and set up your laptop as a GNU/LINUX-only system, eliminating the spyware problem completely.
Using GNU/LINUX as the only OS on the rental store laptop will probably eliminate the spyware problem. If the laptop's spyware is an embedded, hardware based solution, other issues are involved, and will be saved for an additional post.