Apple Store Employees Soak Up the Atmosphere, But Not Much Cash
raque writes "The NYTimes is reporting on just
how badly Apple Retail employees are being paid. Apple is exploiting its fan base for cheap labor. This is one reason I don't go to Apple Stores if I can avoid it. Stores like NY's Tekserve offer a great shopping experience without so exploiting their workers." Would you rather start at an Apple store for $11.91 an hour (average starting base pay, according to the linked article) and an employee discount, or at Tiffany for $15.60?
My wife works at an Apple store and pulls in $29.15 an hour working the genius bar. Which means that she would have been able to qualify for the mortgage we took out three months ago just on her salary. The 25% employee discount is nice also.
Methinks the poster has an axe to grind with his inflamatory language.
"Would you rather start at an Apple store for $11.91 an hour (average starting base pay, according to the linked article) and an employee discount, or at Tiffany for $15.60?"
I think the people who work at Apple Stores -- and others waiting for callbacks -- have already answered that.
What, supply and demand suddenly can't drive wages now?
But I imagine this, like any article on Foxconn (aka "Apple factory"; forget all other customers), will be another anti-Apple free-for-all, so have fun!
at $0.50 CDN above minimum wage. Got screwed into Call Director (hit 0) wages because of a scheduling conflict. Seriously.
Worst thing is, it was that or McDonalds at minimum ($9.60 at the time)
With US unemployment at a six month high and the global economy in the tank, a story comes out that people making > $11 / hour at the local Apple store have it hard off?
Pretty sure that there are 10 people waiting in the queue for every 1 job that opens up at one of these stores.
Are you kidding me? They have no specialized skill. It's a basic retail job. Some people in the US would kill for $12 an hour. And you even get to hang out in the air-conditioning. Give me a break.
25% raise is in the air ...
$30/hr for counter workers
You don't work at the Apple Store to make any sort of serious cash. There are many better conduits for people to travel down in both IT and sales if money is a concern. People work there for the *coolness* factor. It's about as hot as working for Google or Facebook, and employee discounts are never a bad thing. Its also an easy experience builder for people, especially given the floor traffic.
And not to nitpick, but $10/hr ain't bad. Especially if you're earning tips.
Much of the debate about American unemployment has focused on why companies have moved factories overseas, but only 8 percent of the American work force is in manufacturing, according to the Bureau of Labor Statistics.
Yea, that's the problem...Duh. People need jobs, so they work retail.
Funny how the summary didn't note why the article was just published, Apple just gave everyone raises. Reports are that geniuses are being paid in the ballpark of $30 an hour now, which is reasonable for an IT focused job.
From TFA:
"Even Apple, it seems, has recently decided it needs to pay its workers more. Last week, four months after The New York Times first began inquiring about the wages of its store employees, the company started to inform some staff members that they would receive substantial raises. An Apple spokesman confirmed the raises but would not discuss their size, timing or impetus, nor who would earn them.
But Cory Moll, a salesman in the San Francisco flagship store and a vocal labor activist, said that on Tuesday he was given a raise of $2.82 an hour, to $17.31, an increase of 19.5 percent and a big jump compared with the 49-cent raise he was given last year."
Would you rather start at an Apple store for $11.91 an hour (average starting base pay, according to the linked article) and an employee discount, or at Tiffany for $15.60?
Hard to say. I'd have to run the math, factoring in such variables as value of store stock, ease of concealment, average return for Apple/Tiffany product on the black market, sophistication of store security and employee monitoring, etc.
I'd rather get punched in the gut for a nickel a hit.
Seriously I don't understand how some people can be so rude and demanding at stores. I'm almost apologetic when I have to correct some uninformed store clerk for being wrong.
Maybe I'm just not naturally brash and assertive.
In fact, $11.91/hour starting pay at retail is pretty damn good, since most retail stores start at minimum wage.
The author has absolutely no reference point to make any sort of claim, here.
They are following the Dvorak method for generating page views. http://www.youtube.com/watch?v=gOHzHVF-4Mg Don't fall for it.
At the risk of being redundant, these are retail clerk jobs, and don't require a whole lot of skill.
People walk into the store ready to buy a computer. I've never seen a clerk in an Apple store actually sell someone a computer who didn't already want one.
You were mistaken. Which is odd, since memory shouldn't be a problem for you
In many cases, Tiffany wouldn't hire them. I've never seen anyone with two-inch gauges and tattoos from wrist to shoulder working at Tiffany.
I'm somewhat surprised that Apple hires them -- not that they don't do a good job, but few companies would hire such for public-facing positions. I think Apple has tapped a good employee resource there; bright, competent young people who've made personal appearance choices that generally disqualify them for customer-facing jobs better-paid than 7-11. And it probably does allow them to pay a little less.
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I am the last to defend Apple but have any of you slashdotters worked retail before?
Apple wanted to hire me at $16 an hour and fly me down to Cupertino for training as a tech. BestBuy pays $9 an hour and prefers to hire their minimal wage teenagers instead.
$12 an hour is awesome for retail! Sure the pay is about $20,000 a year and you can't live off that but it is 25% more than the competiton. Tiffany's? Well you have to have many years of experience and be great with selling credit cards and be a good saleswomen or man for that job. They do not hire teenagers.
WHat I do not understand is if you are great at sales you can sell cars for ALOT MORE money or work in corporate sales? I guess you get broken and fear based employees for that price but Apple does pay above market wages as they do not want a geeksquad representing their products.
http://saveie6.com/
has gone up dramatically since the 1990s, and the Consumer Price Index has essentially been 'gamed' to hide all of this.
gasoline in particular went haywire about the same time that the commodities exchanges switched from open pits to electronic trading (see the book Asylum by McGrath-Goodman for more information)
food is linked to gasoline of course, but it still doesn't explain why flour is fluctuating up and down by 100% every few months.
housing of course went through the roof thanks to the subprime mortgage securities and their deriviatives (CDOs, Synthetic CDOs, etc), and the foreclosure robo-signing scandal has backlogged the system so much that prices still havent come down properly.
in other words, yes, things have changed.
Minimum wage is the norm. I work for a pretty good employer (Home Depot), and I get a raise whenever minimum wage goes up. I do not get the opportunity to work inside in air conditioning. I am expected to help people load their cars with their purchases, which more then once have literally weighed a ton (50 40 lb bags). My option for advancement exist, but none would get me to $11.91/hr. I do not get an employee discount of any kind, on anything. I could have benefits, but they require premiums and on $8/hr premiums are impossible.
Go hump boxes on a loading dock or be a parts puller at a salvage yard, then tell us how bad the Apple workers have it.
"This post is an artistic work of fiction and falsehood. Only a fool would take anything posted here as fact."
In retail $11.91 an hour starting wage is great. Even for skilled employees. H and R Block Tax preparers, for example, are only paid $8.50.
I have had jobs in retail since 1999, and I have never heard of a non-supervisor pulling in $11.91 an hour in base salary before. Yeah with commission the 20-hour a week entry-level dude can sometimes pull in $15/$20, but base salary of almost $12? It just doesn't happen outside of New York City.
Probably was NPR, but it might have been traffic radio\\\ CBS. Of course, it might have been motivated by the NYT story, or it might be an effect of Cook taking over the business from Steve.
Bill Stewart
New Fast-Compression-only CPR http://preview.tinyurl.com/dy575ks
One good turn deserves another. I don't appreciate being used as part of your 99% argument. Leave me out. From now on you may refer to yourselves as the 98.999999999833%
which saw several million casualties and refugess, including over a million people dead, with chemical warfare and massive tank battles, and then the 1991 gulf war where Saddam set his own oil fields on fire.... then of course the 1970s violent revolution in Iran, the rise of the Ba'ath Party in Syria and Iraq, the Suez crisis, the various wars against israel, etc.
compared to all that, the US invasion in 2003 of Iraq is not very big. it seems big, but it really does not explain the price craziness at all. things have been much more chaotic in the past in the middle east, but prices were much more stable.
You can be forward-thinking and still be realistic about how companies typically select employees for public-facing positions.
In addition, swillden's description was probably the most non-judgmental analysis of that particular employee issue I've read to date. The only real implicit judgment in the statement was actually in regard to his assumptions about Apple, not the people they hire for front-line retail positions.
In many cases, Tiffany wouldn't hire them. I've never seen anyone with two-inch gauges and tattoos from wrist to shoulder working at Tiffany.
I've never seen anyone like that at an Apple store either. For all of the "think different" stuff, Apple seems to prefer their employees... even retail clerks... to be stylish and "clean cut", so to speak. Remember, Apple is all about image.
Life is hard, and the world is cruel
Let's face it, fewer customers/less demand to Apple's mind means less need for staff/geniuses and lower wages need to be paid... Methinks your suggestion is going to make it worse for them not better.
"Would you rather start at an Apple store for $11.91 an hour (average starting base pay, according to the linked article) and an employee discount, or at Tiffany for $15.60?"
Easy. I would rather work at Apple. Hands down. No contest. Discounts at Tiffany's are useless (to me) whereas the employee discount at Apple is fabulous. Besides, I like Apple products better than Tiffany's junk.
But, I work for myself so the point is moot. The reality is it is a free country and people choose to work at Apple. It isn't slave labor. Nothing wrong, nothing to see here, move along.
yeah I know you've been modded down into oblivion, but I have to disagree.
Every Apple Store I have ever been in is filled with MILFs buying stuff for themselves or their kids.
If I was not happily married, I would consider hanging out there and "helping" customers, or....applying for a job so I could do it all day.
For the potential "action" of course.
I like microcars
I know someone who has an art degree and has worked the last 20 years in photo labs. She doesn't make much more than $11 an hour now, and would probably have a lot more advancement potential in the Apple Store.
I'm trying to teach myself to set people on fire with my mind... Is it hot in here?
They are unskilled laborers, $12/hr is alright for that kind of job. I am not an Apple fan, but this is silly to single out one company. I think it was some Disney employees that were fighting for a 25 cent raise when Michael Eisner gave himself a multi-million dollar bonus.
I despise Apple, but it's not just Apple. As any company gets bigger, there are more leaders, and more levels of leaders, each successive layer receiving significantly more money than the lower level... Walmart, anyone? Apple store employees are no more deserving of more money than Walmart employees. Apple's no different than Walmart etc.
The people who run the company aren't running a charity. At the end of the day it's not how much love the company has, because love does not pay the bills, love will not buy you that luxury mega-yacht in the Mediterranean. If you pay 30000 employees just $1 more per hour, that would come out to roughly $43 million dollars. Tim Cook received $570 million dollars worth of stock, for that money you could pay each apple store employee an extra $12 per hour, for some of them this would be doubling their wages. Go ask Tim Cook if he wants to give up his $570 million bonus just so that his store employees can make $20k more per year. Would you??
The problem is much deeper than Apple. The problem is that we somehow accept it as okay when someone gets compensated 20 thousand times more than some others. Do you seriously think one single person can ever be as productive as 20000 others? Maybe you convince yourself that maybe he's doing 20 thousand people's worth of work, so it's okay. Maybe you give up and accept it as "the world's unfair" and there's nothing you can do about it. As long as you convince yourself it's okay, you will have store clerks working for $12/hr while the people on top in the very same company will be getting 20000 times more money. I never hear anyone say: "Hey! Stop that! You can't give yourself twenty thousand times more money than this other guy."
In many cases, Tiffany wouldn't hire them. I've never seen anyone with two-inch gauges and tattoos from wrist to shoulder working at Tiffany.
I've never seen anyone like that at an Apple store either. For all of the "think different" stuff, Apple seems to prefer their employees... even retail clerks... to be stylish and "clean cut", so to speak. Remember, Apple is all about image.
Different stores, maybe?
I've been to the stores in Utah (SLC) and Colorado (Boulder, Broomfield and Denver), and seen many employees with body mods. Not a majority, mind you, but a significant minority.
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If people can't live on the wages they are paid; they will supplement their income in other ways. Whether that be theft/robbery, it will happen. Paying people a "living wage" reduces crime.
It pains me to see such judgement passed on what I thought was a website full of forward thinking technologists.
I didn't pass any judgments on the employees. If I judged Apple, it was positively, both in that they're willing to employ people many companies would not, and that they're smart enough to exploit an underutilized part of the workforce. If I made any negative judgements, it was towards all of the other potential employers who refuse to hire people that don't fit a certain range of images for public-facing positions, or else towards the general public who are uncomfortable with people that don't fit those images.
In fact, I don't judge those companies negatively, either. Public reactions are what they are, and companies have to deal with reality as it is not as they wish it were. And I don't really judge Apple positively, either, because I don't think their hiring policy is any kind of a moral stance. I think it's just a recognition that the bulk of their target market is young enough not to be too put off by alternative images.
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To hire someone who's labor cannot justify the "living wage" is to engage in charity and many small business owners cannot afford to be that generous.
if you cannot afford to run your business without slave labor then society should not allow your business to remain open.
Comment removed based on user account deletion
How is anybody being "exploited"? I can't stand Apple for a variety of reasons, this is definitely not one of them. If people are willing to work for that pay, then both parties are satisfied and nothing's wrong.
Apparently someone is willing to work at Apple for $11.91, so let them work.
All businesses exploit their workers, underpay them etc. That is what you do to workers. Everyone knows only being the man at the top matters, and you're supposed to crush the fuck out of everyone else until they work for free for you because you offer crackers for lunch.
12/hour isn't a living wage in a lot of places.
And why should it be?
If you pay everyone at ANY job a living wage, how are teenagers supposed to find work? They do not NEED a living wage. They would rather you hire two of them instead of one on a living wage, so they both can work.
It's no surprise teenage unemployment is skyrocketing, with a whole generation of kids unable to gain the valuable experience of working - and it's all thanks to people like you who REALLY do not understand the full job market and all the roles it plays throughout someones lifetime.
"There is more worth loving than we have strength to love." - Brian Jay Stanley
a US company 'exploiting' workers? who would have thunk it? As a base rate for a basic sales position, it sounds better than flipping burgers.
There was an unknown error in the submission.
If you can't figure out why the New York Times considers New York City labour issues to be news
Well probably like the rest of the planet he understands the New York Times is an international newspaper, not a city rag.
And did you post that after the part about them talking about New Hampshire, not New York? Or did you just miss that yourself?
Not a Times reader I guess.
"There is more worth loving than we have strength to love." - Brian Jay Stanley
How true. When I was hired at McDonald's 20 years ago, you could not have visible tattoos on anybody, any jewelry for men, and women could only have stud earrings (one per ear, no necklaces, etc). The majority of the time hey wouldnt bother to HIRE people that interviewed outside that norm. That was BRAND policy.
Any office job was the same thing. If you got tattoos, they had to cover under tees or you would be wearing long sleeves forever.
So since crime has been dropping in the US since 1990, that means we're closer to having a true living wage than we have been in 20 years?
My sister opened a computer store in Hawaii. She sells C shells by the seashore.
A large number of Apple's tech support advisers make 10.00 an hour, and are contracted through temp services so that apple doesn't have to pay insurance. They also can be released from there employment without reason simply because Apple chooses to. I've heard horror stories from friends that work at the local apple care call center and they have mentioned people being fired and given no warning, having never received any corrective action.
Disagreeing with you does not make me a troll.
Yeah, because rich MILFs are attracted to low-paid retail clerks. In turtlenecks. At the mall.
And yes, they are rich, because they are spending money in an Apple store...
Ken
That's the beauty of working at the Apple store, though. Everyone comes in so stoned that they're polite.
My sister opened a computer store in Hawaii. She sells C shells by the seashore.
Here are several scruffy (and one neck-bearded) Apple associates, and here is one with what looks like dreds, and here are several with arm ink.
My sister opened a computer store in Hawaii. She sells C shells by the seashore.
The point is, an Apple store sales employee doesn't require much skills. They just stand there and people throw money at them. They don't even need to try and sell products to customers!
I worked five years for Lowe's (2003-2008) in Cincinnati, started at $9.50 and quit at $12.05, I believe. I was a model employee, however, up until the point when I realized I could bring home the same amount bussing tables in half the hours each week.
Haha, I actually still have a pay stub from 2005 in my desk drawer (because I'm a pack rat). $11.55 in November 2005.
My sister opened a computer store in Hawaii. She sells C shells by the seashore.
Quit coding for Torvalds then, you goof.
My sister opened a computer store in Hawaii. She sells C shells by the seashore.
Apple is currently making out size profits. They shouldn't pay outsize wages. They may pay bonuses instead, but you don't out yourself on the hook for high wages because you are currently making lots of money. That is a bad way to run a business.
Since the makers of Apple bling are now paid $285 a month, something that you could earn in 24 hours at $11.91/hour.
What about working a second job? Why isn't that an option?
It is. In theory I think this makes the problem worse.
Normally, the price of goods or labour is set by supply and demand - naively you'd expect supply to decrease and demand to increase with increasing prices, such that there's some equilibrium point in the middle where the two match. If people deal with pay that's not sufficient to live on by getting second jobs when they wouldn't otherwise then that assumption doesn't hold; a decrease in the cost of labour leads to an increase in the supply of labour. It's quite likely that this increase in the supply of labour would totally overwhelm any increase in demand, causing a downward spiral where lower wages lead to people needing more jobs leading to further decreases in wages. So lowering or removing the minimum wage might well make things worse!
Actually you'd expect supply to increase and demand to decrease with increasing prices. D'oh! Not sure how I missed that. The rest is still correct though.
Then move away from NYC. NTC is an expensive place to live.,
Historically people move to where the opportunities are or where economically it makes sense to live.
Just wanting to live in NYC doesn't mean you are able to.
You were mistaken. Which is odd, since memory shouldn't be a problem for you
but they always do it with the Pizza Delivery guy!
are you telling me those are not documentaries?
I like microcars
Yeah, because rich MILFs are attracted to low-paid retail clerks..
I'm sure it depends. How hot is the clerk? How bored and/or neglected is the MILF?
'Your brain is God.' -- Dr. Timothy Leary
By the standards of retailing, Apple offers above average pay â" well above the minimum wage of $7.25 and better than the Gap, though slightly less than Lululemon, the yoga and athletic apparel chain, where sales staff earn about $12 an hour. The company also offers very good benefits for a retailer, including health care, 401(k) contributions and the chance to buy company stock, as well as Apple products, at a discount.
Doesn't look that badly paid then.
Sorry people, but I don't think $12 as a starting salary in a retail job is low. I know some people in retail jobs that earn lower than that, and not as a starting salary, but as a regular one. And no, it's not a salary you could live on, if you're living alone. Yes, this is a problem, but saying this $12 starting wage is lower than the average or that they exploit people with it, is a bit over the edge. Retail jobs are generally not the best paying jobs in the world, as you should know, and I suspect tech retail jobs are among the better ones in the general retail arena. So, while I can understand how low salary is not good for you, don't really think this is something to whine about.
I am putting myself to the fullest possible use, which is all I can think that any conscious entity can ever hope to do.
I'm not joking. $11.91/hr to start? I assumed they would be paid minimum wage, like mcdonalds employees. I'm surprised they get paid so much to operate a cash register. Humorous that the article suggest they should be paid even more! Their badge may say genius, but in the end they're just cashiers.
In other news, office depot is paying their cashiers below the $11.91 baseline. Let's go protest!
The store employees are expected to know about the full line of products, and advise customers about options and configurations that might suit them. The store employees in effect are providing pre-sales technical support and should be paid appropriately. But then again Apple underpays their engineers also. Go figure.
Apple is chinos plus one of their store shirts. Tiffany's you have to dress upscale, go to the cleaners each week, etc.
http://articles.businessinsider.com/2011-05-21/tech/29982282_1_apple-stores-steve-jobs-brain
Website Just Down For Me? Find out
Since last year, about the time of Steve Jobs' death, the New York Times has been on an anti-Apple kick. First with the allegations about labor conditions at the factories in China, now about the labor conditions in the Apple Stores. It is almost as if someone on the editorial staff decided that Apple was too big and too successful and it was the duty of the NYT to take them down.
Or maybe someone in management at the Times decided to short Apple stock.
Uh, $11/hr in some part of the country is actually decent pay considering it's just a retail store. I know factory workers that start out at $10/hr. I am normally critical of Apple, but starting at $11/hr isn't bad at all. It requires almost no knowledge what-so-ever, it's just a retail store. It's not like they're running a server farm.
I don't know how many retail stores you've worked out, or been to...but most people don't "work their asses off," mostly it involves standing around and usually avoiding the customer. Granted there are some that do work their ass off, but they aren't in that position for long. Again, walking around a retail store doesn't require any sort of knowledge other than a cash register, why should this be a high paying job? You aren't doing anything remotely complicated. If someone is willing to work at this price, then let them work. If you aren't, seek employment elsewhere.
Lots happened - with less money going around, teenagers are the first to be let go, and the last to be hired because they don't have a lot of skills yet the minimum wage is absurdly high making hiring them a poor choice.
College grads are having trouble for the same reason. Why not just hire a somewhat more expensive older worker rather than paying too much to train someone who might not work out?
The truth of it is there if you just think about it at all.
"There is more worth loving than we have strength to love." - Brian Jay Stanley
That's because she works at the Genius Bar....genius.
Data Point: When I was a Mac Genius back in 2002, my starting pay (with a newly-earned BS in InfoSystems) was $19.25.
I know that was 10 years ago, but thought it might be useful.
And management were total cocks about everything. No overtime, ever. Back-to-backs where you'd close the store on night and have to be there for opening the next day. 10-day work stretches with a 4 days off, then another 10 days in a row.
Even as a Mac Genius you were treated as a low form of retail worker life. One of my bosses, who previously managed an Old Navy (such tech skills...) used to regularly bitch at the Geniuses about how long it took us to work through our repair queue...."they're just computers, how hard can it be!" she would quip.
No drug test, though!
With the first link, the chain is forged.
This is a serious post, not a troll. Iran is not planning to nuke anyone, as much as the media and government insists so. Get a clue mods!
undo mod
10 ?"Hello World" life was simple then