IT Employees At EmblemHealth Fight To Save Jobs (computerworld.com)
Reader dcblogs writes: IT employees at EmblemHealth have united to stop the New York-based employer from outsourcing their jobs to offshore provider Cognizant. Employees say the insurer is on the verge of signing a contract with Cognizant, an IT services firm and one of the largest users of H-1B workers. They say the contract may be signed as early as this week. They fear what a contract with an IT services offshore firm may mean: Humiliation as part of the "knowledge transfer" process, loss of their jobs or a "rebadging" to Cognizant, which they see as little more than temporary employment. Many of the workers, about 200 they estimate, are older, with 15-plus-year tenures. This means a hard job search for them. The IT employees have decided not go quietly. "We're organizing," said one IT employee, who requested anonymity. "We're communicating with one another. They need the knowledge that we have. They can't transition [to Cognizant] without the information that we have. That puts us in a position of strength — they can't fire us for organizing; we're protected by the law," she said.
What's EmblemHealth gonna do? Fire 'em?
Get use to it. Without H1-B reform (not going to happen under Trump / Clinton) , unless you want to walk out now without "parting gifts", you will be training your replacement. Again, without H1-B reform, this will continue to be the "norm".
If you want news from today, you have to come back tomorrow.
Because I'm better than you.
Also, I don't recycle the pods. I just throw them in the trash.
they really think reacting antagonistically is going to save their jobs?
Don't fight it. Let EmblemHealth get what they pay for.
Just make sure that you're not still around when the Yakov Smirnoff opens for the Spin Doctors at the Iowa State Fair shitshow begins.
those who paid for it? and will continue to pay for it until the transfer is complete?
They're only opposing this because they are racist hate criminals. These white employees need to be rounded up and put in camps. As a Progressive I support diversity and multiculturalism in white countries (except Israel) 100%. White people need to be destroyed. I'm ready for Hillary!
It sounds like the upper management at EmblemHealth need a vigorous ass-fucking with a sharp stick. (No, really; I have it on good authority that that's actually a well-known folk remedy for greedy sociopaths.)
They're organizing ? LOL. You can bet your sweet bum that until they heard of the plan to outsource their jobs those people were your typical IT libertarian type. You know the kind. They're the ones spout the typical "unions are useless, I make my own luck" comments on /.
The power of a union comes in backing up the fight of the small people.
When you're talking about the wholesale disenfranchisement of a workforce then it is completely irrelevant if they are unionised or not.
Change the passwords for all the systems you manage and take a few sick days.
It all starts at 0
Why not just monkeywrench the replacement training?
Train them wrong. Give them incomplete information. Be anti-social. Make a game and see how long you can go answering only yes or no. Basically make the training as empty and useless as possible. Waste time on useless details. Take long shits.
Obviously, no active sabotage, that would be a problem. But who says you have to be any good at the training?
Missed it by 4.5 years. Probably should have had the medical professionals instead of IT working on it as well.
>> "they can't fire us for organizing; we're protected by the law," she said. ...but if its a "right to work" state they can legally fire you for any bullshit reason or even not give a reason.
RIP Steve and stay that way.
Trump is a businessman, that means he steer clear of unprofitable ventures. His actions are dictated by what is profitable, FOR HIMSELF.
That means his position shifts when it'll help him reach his goal. I don't see H1B reform being one that will net him profit.
ELOI, ELOI, LAMA SABACHTHANI!?
Just take the severance and do just enough to not get fired. We IT workers will soon face the same problem manufacturing workers did, and how well did unionizing work out for them? If US companies are prevented from accessing lower cost labor, then foreign companies will just out compete US firms and we'll lose the jobs anyway. The trick is to move into positions that aren't easy to outsource.
One way to be sure your job will be outsourced is to form a union and threaten your employer.
Now that they realize the IT staff may well gang up on management, why wouldn't management be inclined to have more pliable employees?
Even if it means no outsourcing initially it could easily mean hiring freeze and just let existing IT shrink naturally as outsourcing replaces people one by one...
On a side note, being someone who worked at a company for 15+ years does not HAVE to mean a hard job search, if you have been keeping up your skills. Why should we have sympathy for IT workers who put themselves into a position where it's now hard to find a job just because they didn't want to put the work into continuing education?
"There is more worth loving than we have strength to love." - Brian Jay Stanley
For at least the last decade, people have been half heartedly making the occasional comments about unionizing the IT workforce.
I hope that the EmblemHealth employees are successful. It is tough to compete in a global economy, but IT is one of the few professions where there is a serious shortage of qualified talent. If the qualified talent refuses to train their replacements, then those replacements are worthless.
Of course, over the next few years a good portion of the sysadmin skill set is going to be automated so this is very much too little, too late. When you have a team of half a dozen people who can manage thousands or tens of thousands of VMs in AWS or Azure, those 100+ person IT departments start looking bloated.
Also putting pressure on the traditional IT skill set is the continuing downward pressure on hardware costs, BYOD and VDI. There is no need to have a legion of desktop monkeys doing end user support when an organization can rapidly re-deploy hardware and shift applications in real time via virtualized desktops.
As more and more application vendors outsource their support functions and take on the support burden as part of the yearly maintenance cost, the need for in house IT staff will continue to shrink.
There is a lot of M&A activity in the healthcare field right now, and a couple of key vendors are bubbling up to the top of the pile. Within a decade I think we are going to see standardization around a couple of SaaS type platforms. Given all of the data breaches that are going on, individual hospitals and healthcare organizations cannot continue to eat the risk of storing all of that data in house.
You can't save him. He is already dead.
Many of the workers, about 200 they estimate, are older, with 15-plus-year tenures. This means a hard job search for them.
As an IT support contractor who works one day to one year per assignment, I hate dealing with people who has been around forever in the IT department. They think that being a contractor is a novelty, joke about getting laid off and taking a six-month vacation on unemployment benefits, and have no clue what they're worth in the job market. The worst part is that all their knowledge is inside their heads and not documented anywhere else. I had two friends who ended up working at drug stores because they fell into this trap, took a six-month vacation and discovered that no wanted to hire them with obsolete job skills. Because they stopped learning after they got out of school, they couldn't change their circumstances and settled for less.
The future for US IT workers is to be a multi-hat jack-of-all-trades who handle all IT in a section or department of a company rather than in a "cubicle factory" doing specialized tasks.
The multi-hatters are not paid as well, but seem less likely to be offshored or outsourced because they know the company in and out. You are not just a number on a beat-counter spreadsheet; you are somebody who knows the personnel and management, and are a face to them.
Table-ized A.I.
That good work isn't cheap and cheap work isn't good, no matter what all these newly-minted MBA bean-counter idiots believe?
You think the company will value you again? It's obvious they are moving on, do not care. It's a sinking ship. Get off.
Bullshit. EmblemHealth is responsible for implementing HIPPA. If they outsource abroad, then they need to make sure that the foreign company is compliant.
I don't know what EmblemHealth's spin is, but Jobs has been dead for several years now, I think it's a little late to save him. /. we don't read summaries, right?
This is
"...she said"
The summary says this person requested anonymity but it closed with "she said". Considering this is an IT department, wouldn't the fact that the interviewee is female help the company to narrow down this person?
And one suspects the penalty for being non-compliant is management bonuses.
Not conditional on knowledge transfer. Knowledge transfer is done via consultancy service provided by current employees. Everything has a cost, and companies look at the long-term, but should feel the pain short-term...at least a little.
Organized labor has no power in this country any more. They are even further handicapped by trying to face off with an industry that is so powerful it essentially owns the federal government. Sure, they can't be fired for organizing but the company can fire them for insubordination. Or as the description suggested the company could just fold and then reopen under a new name with the same business plan.
Sorry guys but your goose is cooked. You can't win this one.
Damn_registrars has no butt-hole. Damn_registrars has no use for a butt-hole.
Bullshit. EmblemHealth is responsible for implementing HIPPA. If they outsource abroad, then they need to make sure that the foreign company is compliant.
It's HIPAA, you douchebag.
Citation needed. Your statement is absolutely untrue. Foreign nationals / corporations have
no obligation under US law. In other words, the following applies only to native-born Americans --
http://www.ama-assn.org/ama/pub/physician-resources/solutions-managing-your-practice/coding-billing-insurance/hipaahealth-insurance-portability-accountability-act/hipaa-violations-enforcement.page?
Indians are exempt. Ever try to sue an Indian? Yeah, you're going to travel to _that_ part of the
world - plane fare cost you more than any negligence the Indians have caused - plus you can't sue
an Indian in India - whattya nuts?
CAP === 'crystals'
Posting anonymously cause I'm too lazy to login.
How is this an H-1B problem? Before you mark me flamebait or troll, please bother to read.
The company decided to cut costs and will do so. H-1B or not. They will outsource and off-shore to get things done cheaper.
Say hypothetically, there was no H-1B program. Cognizant or any other Indian company could legally bring remote staff for knowledge transfer and/or meetings on Business Visas (though not earn a wage) and offshore to India. How they bill for the time & effort is secondary.
OR they could fly critical staff to India and get the same knowledge transfer done!!
Rather than targeting H-1Bs (which, I agree needs more regulation or maybe reduction), Americans can refuse (or reduce) business with companies that decide to offshore jobs.. which sadly may be 90% of all companies (or greater).
H-1B remains a tool to enable offshoring, if not H-1B.. the suits will find another way.
1: Either Dice is astroturfing the article comments on slashdot or the entire IT community seems to be self-defeating. "They were all older anyway", really!? Are you so easily baited? We've all run into people working in IT who just simply do not belong in IT, and we all know what I'm talking about, and there's WAY TOO MANY of those people in our industry, and we've all drawn fire from them for their screw-ups. But, that's a symptom of a Labor shortage which outsourcing actions like this make worse because you don't get generations passing on the general know-how. It gets to the point management can't tell Good IT is VS Bad IT because they've just dealt with Bad for so long, my current job did that for the last 20 years. It's like the community has been badgered for so long by the Media Monopoly that they can't wrap their heads around how to fight or think critically when it comes to labor.
2: Companies in general, DO NOT WANT to EVER outsource IT. They only do it for two reasons, either their old department had gotten so out of date it became necessary and trivial, or they got into financial trouble. Doing it to save a few bucks for a managers back pocket is almost un-heard-of as far as I can tell. Is Emblem Health in financial trouble? Deeply so. Why? I can only speculate but we all know what I'm thinking given the recent healthcare legislation.
http://www.modernhealthcare.com/article/20150626/NEWS/150629904
3: There's LITERALLY no way to oust an IT group that decides to unionize because unlike other labor groups, IT folks have the ability to both disrupt operations and cost the organization dearly by simply walking out of the door. For health insurance, they are as necessary as your actuaries to developing the special sauce you sell. That is exactly what is going to happen here; they're going to try to take on the group piecemeal and the group is going to strike. IT is the only industry where managers routinely take advantage of specialized staff, and that needs to stop because it is a detriment to the industry. Paying someone salary and expecting them to work 80hr weeks for years on end is ignoring the real costs, and the real resolutions to those costs. Usually what happens is they grow and implode in a managers face.
4: Mark my words, this company is going to get bought out by someone else anyway. So if you work there and are reading this, strike like hell, have your fun, then get use the time you have bought to get the hell out of dodge.
Readers need to know the history of EmblemHealth. EmblemHealth receives serious money from the New York City. All of it is to subsidize low income health care plans insurance.
Their decision to outsource will, eventually, increase the number of low income people, in absolute terms, in relative terms or both. IT people will need to either move out, or accept lower pay, or be unpaid.
EmblemHealth is formally non-profit organization, yet they handle their profitability issues just as bad as for profit organization. This is another ding to those who say that "profit" needs to be removed from the healthcare.
As such, this is another evidence that once the bureaucracy is assigned to fix the problem, you can guarantee that the problem will never be fixed.
They can't transition [to Cognizant] without the information that we have.
So, are the workers saying that if all of themwere in the same plane at the same time and it crashed and killed everyone, EmblemHealth would go out of business?
If so, then yes, they do have a huge amount of leverage.
Otherwise, their leverage is limited to the damage of the "you all died at the same time" scenario above.
Yes, I'm assuming the workers wouldn't stoop so low as to actually sabotage things to hurt the company WORSE than if they were to suddenly die, quit, or otherwise become "permanently unavailable."
Knowledge is how to play a game, intelligence is how to win, wisdom is knowing what game to play.
Suppose company X needed temporary help with an IT project. X might hire some EmblemHealth (EH) IT workers to help with the project. X would get temporary skilled workers, and the EH workers would get a temporary job, while they searched for a new permanent job.
If enough companies (including EH's competitors) did this, and if the EH workers left EH before they completely trained their replacements, then the early loss of current IT workers could hurt EmblemHealth.
Yes nobody likes to lose their job, but the company is doing what makes economic sense...
A long time? No banned from federal service for life.
Incorrect. They may have been banned from becoming controllers again, but they were most definitely not banned from federal service for life. How do I know? I'm old enough to have worked in federal service IT with a fired former ATC. This would have been in the late 1980s. He had no problems getting a government clearance to do IT work as a federal employee at a US military base, but he could never be an ATC again. He didn't talk much about it except I do remember that he still thought he did the right thing in going on strike, which was an opinion I did not share.
I'm not at all surprised to see this. Not too long ago, there was a health insurer called GHO+HMI. They were reasonably priced and accepted in most health care locations. They went private, and the NY Dept of Insurance allowed it. In the filings, they claimed competition and market forces would allow them to maintain services and keep rates low. Today, they spend a lot of money on advertising Medicare plans. I had them for two years under an ACA plan...a total waste of money. "oh, we don't accept Emblem from the Exchange" was the refrain in every doc's office. They fought me on every claim, mis processed, and in one instance, refused to help me at least get the negotiated rates for services. They are screwing their IT staff ? Say it ain't so. I heartily wish the senior executives of Emblem Health, their children, and families, the most painful of disease, bone cancers, and dysfunctional major organs with no matching transplant donors. I sincerely hope for a few hospital infections and an incompetent intern at a crucial moment. They screwed a working nonprofit health insurance provider and literally there is NO bad thing they don't deserve.
Comment removed based on user account deletion
Yes it's possible to fix.
What side would slashdot posters take if these workers unionized?
Would it be the typical "bash your peers" unprofessional style?
Or would there be a concerted effort to actually stand behind their decision because it could be you next?
Cognizant's senior executives company probaby suck Indian and American politician dick as they replace qualified American workers! Why aren't these scum in jail, along with the American CEOs who abuse the system. It's sickening!
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I've been reading /. for a long time, but just created an account now to comment here. I really don't have anything valuable to add. I just wanted to say that I'm sorry that this is happening. Hope with the elections close, you will be able to force your lawmakers to take a stand to protect your jobs. 200 employees protesting won't make any change. Even if you are not an employee or customer of EmblemHealth, you should stand in solidarity with them, because if it's their jobs today, it will be yours tomorrow. It is time American companies put people before profits.
IMO, H1-B visa regulations might not prove to be as effective as you think (I'm only guessing). Currently I work (for Cognizant) from offshore for a large US insurance group. My project team consists of about 40% Americans working from US and 60% us from Cognizant. Most of us Cognizant employees work from offshore and don't have H1-B visas. There just need to be 1 or 2 people having visas in the US for us to co-ordinate the work. So I'm not sure a solution solely based on reducing the number of H1-B visas is going to work.
Finally, IT workers who have real brains....I work in IT. I think most of my coworkers must be morons for not wanting to form IT unions.
It's good to see some people starting to see the value in old time American values like teamwork and patriotism.
Presidents like to talk about American values while they make pan-global trade deals that undercut our nation from abroad and
from within. Wake up Americans, our country is ceasing to exist. Kudos to these folks for organizing to stop illegal, unpatriotic
actions by their employer.
I want to know what these "IT employees" who are getting fired actually do, but the articles never say. How valuable are they to a company?
Is to form mobs where these action happen, take the people responsible, and string them up by the neck. Sooner or later they'll figure out American workers aren't going to put up with this shit anymore.
Reduce your salaries, or let cheaper workers take your job? Cheaper workers will go up, and then money will get out of the equation at some point.
What side would slashdot posters take if these workers unionized?
You must be new here. Slashdot has been overrun by conservatives for a long, long time. Any union would be roundly bashed by the loudest voices here, regardless of industry. You could have a union formed by independent gun, ammo, and US flag salespeople and slashdot readers would trip over each other telling us how these people were terrible unpatriotic terrorists who should be run out of the country - or up the nearest pole - sooner than possible.
However the thoughts of slashdot posters is irrelevant. These IT workers won't succeed in unionizing, or at least not in doing so and keeping their jobs. Sure, firing people for organizing a union is illegal but it is extremely difficult to prove and these workers are going against the industry that already owns the federal government. They'd have a better chance of growing wings and flying to Mars.
Damn_registrars has no butt-hole. Damn_registrars has no use for a butt-hole.
I mean, I understand that there's something called Section 7 rights, that *does* allow "professionals" to organize a union.
And if you think one person can wield the documentation hammer, and not be escorted out the door, and the rest made to pick up for them, you're a sucker.
They *do* have the right answer. And, if they do organize, then they've got a stronger case for unfair labor practices.... and a union to help with lawyers and court costs.
mark
1. Tax Company Revenues, Not Profits;
2. Regulate Market Capitalization of Corporations;
Casteism
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