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Samsung Takes Out Full-page Ads on WSJ, NYTimes, and WaPo To Apologize For Note 7 Defects (theguardian.com)
Samsung has taken out a full-page advert in multiple US newspapers to apologise for the faulty Note 7 phone, which has now been subject to a worldwide recall. From a report on the Guardian, shared by an anonymous reader:The advert in Monday's Wall Street Journal, New York Times and Washington Post, is signed by Samsung's North America chief executive, Gregory Lee. It offers an apology for falling short on the company's ambition to "offer best-in-class safety and quality. We will re-examine every aspect of the device, including all hardware, software, manufacturing and the overall battery structure," Lee wrote. "We will move as quickly as possible, but will take the time needed to get the right answers." The apology focuses on the Note 7, which was supposed to be Samsung's flagship extra-large phone until it was revealed that it had a dangerous tendency to overheat and catch fire.Earlier this month, ahead of Microsoft unveiling Microsoft Teams, rival app Slack also did a full-page ad, mocking Microsoft. Perhaps, these ads will keep newspapers afloat in the years to come.
Allow your batteries to be replaced by mere mortals and all will be forgiven.
To Copy from One is Plagiarism; To Copy from Many is Research.
Coincidentally, former Note 7 owners are probably the only ones reading paper newspapers at the moment.
Schwing!
A government is a body of people notably ungoverned - AC
Shouldn't they proactively apologize for every Samsung product that from now on explodes - be it the Note 7, the washing machines, and from yesterday's story, the J5? So that they won't have to keep updating the text of their public apologies?
It's interesting how the full-page newspaper ad still holds so much gravitas. Doing it in these papers will apparently reach about 5 million people upper-middle-class and financial types. Not a bad move for damage control.
WSJ - 2,378,827
NYT - 1,865,318
WP - 474,767
Total 4,718,912 average circulation.
NO? Not yet, anyway.
You know they eat dogs in Korea. South and North.
Apology accepted....although I wasn't planning on buying any of your (Samsung) phones anyways. I'm quite happy with my Nexus 6P. The next phone I buy will likely be a Google Pixel (with price drop) or Cyanogenmod/Paranoid-supported phone.
Don't hold your breath folks!
Samsung has to show that it is a company on fire, that will next with a batch of products nothing short of explosive, which will no doubt do wonders to rekindle the fire in the hearts and minds of its customers.
This arose out of Samsung's willingness to experiment with every possible Android devices there could be and see what sticks in the market. Positives are being a first mover in a new market segment like the original Note. Downsides are they can't do a thorough quality control checks like Apple does with iPhones. I see Samsung scaling down how many phone models they have drastically but still leave some room to experiment.
Is that the same Samsung that is currently being investigated for corrupting the president of South Korea. A president that is currently only supported by 5% of the country population. Those sameshit guys have it coming big way.
800,000.00 per round, on that new rail gun. Just grab all the Samsung washers, Samsung phones, Throw the phones in the washers, set them on spin, fire them at the bad guys...LOTS cheaper!
They broke my jaw with their washer, and burned my hand off with their phone. But I forgive them. Jesus says we have to.
Their apology for for "falling short" on "best in class safety and quality". It's definitely the best half-assed apology for a truly full-assed f-up in years.
Allow your batteries to be replaced by mere mortals and all will be forgiven.
Why do you persist in thinking this would have solved the problem? It wouldn't have solved or even mitigated this problem. 1) Even if the battery were removable you aren't going to remove it while it is actively burning. 2) If the problem were merely a bad batch of batteries it would have been an easy fix. 3) Having the battery being removable does not prevent combustion nor does it meaningfully slow the process. 4) Removable batteries introduces the problem of shoddy third party batteries which could make the problem worse. 5) Removable batteries add cost and complexity that most users will never need or use.
I'm not arguing that removable batteries are a bad idea. Far from it. Merely that they have no relevance to this particular problem.
That shows little they care about customers and more about profit.
Trump, Putin, Ms. Clinton all know something about real politic, and non of them ever apologize until forced to do so; and then only do it in a totally insincere manner.
What is going to come about this apology. First of all let me state outright that other manufacturers have had batteries explode. But people are not afraid of their phones because they are not admitting any mistakes. In the wildly naive belief that apologizing is somehow the good thing to do, Samsung is running full page adds doing just this. Obviously Samsung does not know who they are trying to sell to. Will this make Americans think better of Samsung? No! It is blood in the water to a hoard of lawyers. It is confirmation to a bunch of /. users that Samsung makes phones that are unsafe and explode all the time. They will ditch Samsung and go with another company such as Huwai that also has exploding phones, but refuses to admit it.
Maybe that kind of shit works in Korea where people still have integrity, but that kind of thinking will get you killed here in the land of the free. We understand strength and power. USAians don't respect sincere apologies any-more. That kind of thinking died in the 1950's along with slavery.
When the first generation Macbook airs showed up with defects that caused overheating leading to the machine throttling what did Apple do?
You're literally comparing mild overheating on the Apple notebook with the Samsung product that the FAA has asked removed from planes because it's a danger to passengers.
Right on. I see where you're coming from!
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I bought a copy of NYT today and I put it in the pocket of my overcoat. After a few minutes I smelled something strange, and suddendly I realized that smoke was coming out of my pocket. If I knew about Samsung ad, I would have been enclosed the newspaper into a fire-proof box.
This is very likely going to work, and people are going to gobble up the Galaxy S8 or whatever they're calling it as they have done for years in the past, regardless of how inferior a product it might be. People, particularly U.S. Americans, have a remarkably short attention span.
I once joked to my (then) director of engineering that if I'd screwed up the analysis on a particular sensor mount, I would have to brush up my resume before they fired me. He looked me dead in the eye and said, "Oh, no - I won't fire you. I'll make you stay and fix it."
Samsung - fix your shit, and I'll be back for the Note 8 (codename: Phoenix).
Is it just my observation, or are there way too many stupid people in the world?
No, the batteries will be fixed, but they'll have removable/replaceable battery regulation circuits. Feel better now?
Is it just my observation, or are there way too many stupid people in the world?
I don't. I do think this would have mitigated the problem though. It likely would have kept millions of phones from hitting the landfill. And, I know I won't buy a phone where I can't replace the battery. It doesn't have to be S5-Easy. But, it doesn't have to be glued to the backplane rendering several pieces broken simply removing it.
To Copy from One is Plagiarism; To Copy from Many is Research.
https://www.youtube.com/watch?...
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This issue of the Washington Post will be great for firing up the grill this Sunday!
I'm going to have to save photos from a European trip on a smashed Galaxy Active in the near future. I would not be doing this if there was an sd-card. I am sorely upset that I will need a guitar pick and a new digitizer, and I am saying unkind things about the Galaxy Grenade line peddled by Samsung. These phones should not be sold.
Does "bending over backwards" include lawsuits and bribes?
I think anyone that still reads the WSJ in print was not the market audience for the Note 7.
Newspapers? What are those?
Oh right, the crinkly stacks of paper I buy when I need to pack stuff for shipping or for firestarter when I go camping and don't feel like foraging for briar and other tinder... I notice that they have old articles in them that I read a day or two earlier on the Internet.
http://www.cultofmac.com/254695/for-samsung-stealing-cheating-and-lying-are-business-as-usual/
If the batteries were replaceable Samsung could have just sent out new batteries via UPS.
1) Most recalled devices never burned up
2) Its not an easy fix if you cant remove the battery yourself
3) See answer 1
4) If the problem is a third party removable battery the manufacturer is not responsible.
5) How much cost $5-$10???? and how come the less expensive phones all have removable batteries if the issue is cost????
Third party li-ion batteries are quite common, especially in the form of power banks. You're not really mitigating much risk, that's marketing propaganda to justify service fees and or frequent upgrades for non-removable batteries. I hazard the guess most vendors love the acceptence of water resistance certification acceptance by consumers to help further rationalize non-removable batteries.
If installed third party battery quality is such an issue, there are ways to make it reasonably difficult for "uncertified" batteries to work in a device. It's a money grab, plain and simply, just like removing expandable memory on the basis of the storage being slow ("cloud" storeage is sooooo much quicker).
If you think shareholders and almost any company, be it Apple or Samsung, give a shit about their consumers other than their return business, you're a fool. It's a business and every decision is carefully calculated and revolves around profit.
Hold on to your hats folks, the cool unique looking payment system known as Samsung Pay isn't cool anymore. Say goodbye to that signature transparent look around your credit card and say hello to a useless blinding white bulky background. Utter ugliness and not the classy stylish style a Galaxy class phone should have. "What is that? Android Pay?", I was asked. "Yes." I replied.
http://www.vanityfair.com/news/business/2014/06/apple-samsung-smartphone-patent-war
Still, some Samsung executives saw a path for boosting profits by boldly and illegally fixing prices with competitors in some of their top businesses.
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Let's just be hardware agnostic and allow root. Amiright?
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