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People Keep Trying To Scam Their Way Into Free Video Games (kotaku.com)

An anonymous reader shares a report: It's an epidemic that has been affecting indie game developers for years. When a game launches, strange emails start coming in. Sometimes they claim to be reviewers for websites that don't exist. Other times, they pretend to work for major outlets, using misleading email addresses to con developers out of their games. The scams have grown increasingly elaborate over the years, and for small-time developers who don't have a ton of experience dealing with press, it can be tough to sort out which requests are legitimate. (The problem appears to be more common in the indie scene -- one PR rep working in big-budget games told me they don't receive any scam requests like this.)

Emily Morganti, who handles PR for adventure games like Thimbleweed Park and West of Loathing, said in an email that these key scammers have become a regular feature of her job, like yanking weeds out of a garden. "I have the benefit of working for a lot of different indie devs, so I notice patterns that a developer who's only putting out their one game wouldn't see," she said. [...] Last fall, someone who went by the name Dmitry Tseptsov sent several emails to Morganti to ask for codes, explaining that he operated a coffee shop in Ukraine where he'd give out video games as prizes for trivia. "Even 1 key will help me a lot, for which I will be grateful," he wrote. "The cafe opened quite recently, but has a demand, and many people go to us. I mean, for my part, I promise to advertise your game." The coffee shop did exist, but Tseptsov had nothing to do with it, and as one developer discovered, the story was full of holes.

66 of 104 comments (clear)

  1. Review copies by ledow · · Score: 3, Interesting

    Question:

    Why would you not make "review copies" tied to an account that you can just turn off at any time, date-limited (i.e. terminate on the game's release), etc,?

    If there's one use of DRM that seems worthwhile and valid, that's it surely? It doesn't mean to say that you'll need the same functionality in the final game, but at the very least you'd lock it down a bit, no?

    And they wouldn't even need "the full game", you could purge have the level data, etc. remove the endings, splat "Review Copy" over the image output, etc. etc.

    Anything else - like giving out free codes to competitions... that seems to me to be a bit pointless - a cybercafe in the middle of the Ukraine isn't going to generate anything in terms of measurable sales for you, but you could still track those still.

    1. Re:Review copies by DontBeAMoran · · Score: 5, Insightful

      We used to called those things "demo version". Anyone could download them so you didn't need to filter out scammers from legitimate reviewers.

      --
      #DeleteFacebook
    2. Re:Review copies by Anonymous Coward · · Score: 1

      I miss game demos, especially those CDs that used to come with gaming magazines with demos of a bunch of soon to be released games where you could play the first level or so and get a feel of if the game is worth your while. Nowadays there's hardly any demos and betas which you have to pay for to play

    3. Re:Review copies by 93+Escort+Wagon · · Score: 1

      A "play level one for free" demo is how I first experienced Doom.

      I bought the game, then several sequels and offshoots... I think Id got their money's worth.

      --
      #DeleteChrome
    4. Re:Review copies by aaronb1138 · · Score: 1

      Or reviewers could you know, like buy the games. If you can pay the salary for a lower to mid-tier journalist ($35-80k) you can certainly afford a few thousand a year in OpEx to buy the damn games they test.

    5. Re:Review copies by edwdig · · Score: 1

      The review copies are distributed the same way the retail copies are. Through Steam, PSN, Xbox Live, eShop, etc.

      Maybe on Steam there might be a way to separate review copies and do something like you're suggesting, but there certainly isn't on the consoles.

    6. Re:Review copies by Rogue974 · · Score: 1

      My older brother was at college and came home for a weekend and brought Diablo.

      It had a Spawn copy feature. You could install a copy and it would let you play until you hit level 10, i think it was.

      I hit level 10 and went to the game store and bought it. Like you, I bought several other Diablo games as well.

    7. Re:Review copies by times05 · · Score: 1

      Cry me a river....

      Any game on Steam can be refunded anytime under 14 days, with less than 2 hours played. So effectively EVERY GAME has a "demo verson".

      You didn't have that kind of convenience back then.... don't even lie... I played games back then too...

    8. Re:Review copies by guruevi · · Score: 1

      It takes time to modify your games for that purpose. With modern game development being a point-and-click thing with few really good programmers, modifying your game leads to all sorts of trouble. For maybe 5-12 reviews these games actually get it’s not really worth it.

      Large houses will often trim to only the “best parts” of the game. Hence many YouTube and modern reviewers (such as the late TotalBiscuit) will either deride or ignore trimmed versions.

      The best thing is that people noticed about a decade ago that these scams and piracy often help the small developer through word of mouth and exposure. People bitching about piracy are often poor (as in bad) game developers like EA and Ubisoft.

      --
      Custom electronics and digital signage for your business: www.evcircuits.com
    9. Re:Review copies by mentil · · Score: 1

      It became common knowledge among game devs that metrics proved game demos lower sales numbers. Why spend money to make a demo that's going to lower your revenue?

      --
      Corruption is convincing someone that the selfless ideal is the same as their selfish ideal.
    10. Re:Review copies by sad_ · · Score: 1

      A friend of mine is a reviewer, but for console only. This is how it works for him, he gets special reviewer games, the discs are always ugly, white labels with in big bold black letters 'REVIEW VERSION, EXPIRES ' on it. The disc is useless after the date mentioned on the disc.

      Sure, every now and then he gets a limited reviewer edition, that contains a beautiful box and disk including special items (figurines, artwork, dvd disc, soundtrack cd, what have you), but he never asks for them.

      --
      On a long enough timeline, the survival rate for everyone drops to zero.
    11. Re:Review copies by nasch · · Score: 1

      I would guess publishers, reviewers, and fans are all interested in having reviews available before the game is released to the public, which is not possible if the reviewer just buys the game.

    12. Re:Review copies by aaronb1138 · · Score: 1

      You're saying a publisher can't give early access passes to allow the reviewer to buy the game?

      So what, you hand out a few passes to people who aren't actually reviewers because they run some bit about being a reviewer. So you get money from a few die hard fans a little earlier. Oh no! That would be terrible for the developer and the people involved. On the other hand, making everyone pay reduces those false reviewer scams by 99.9% instantly.

    13. Re:Review copies by nasch · · Score: 1

      You're saying a publisher can't give early access passes to allow the reviewer to buy the game?

      I don't know, never heard of that.

  2. Just give them the games already by xxxJonBoyxxx · · Score: 1

    If you're an indie you need the press, so why not give out your games like candy to this obsessive crowd of early adopters? (Similarly, note how many planned "leaks" there are leading up to a movie or video game release - or even traditional black fridays. Actual marketeers know how to use the obsessives to talk to their consumers.)

    1. Re:Just give them the games already by Ksevio · · Score: 5, Informative

      They're not interested in the game, they just take the keys and put them on reselling sites for a quick buck. It just ends up in lost sales.

    2. Re:Just give them the games already by lgw · · Score: 1

      Just want to emphasize this. Key reselling is a huge business, and it's not about "used games", for the most part.

      --
      Socialism: a lie told by totalitarians and believed by fools.
    3. Re:Just give them the games already by Mr3vil · · Score: 1

      This exact thing happened to the team developing Factorio. They no longer give away review keys to anyone.

    4. Re:Just give them the games already by edwdig · · Score: 1

      On Steam, download codes are infinite and people used to have your attitude. The problem here is that people caught on to that and took advantage of it. They just try to get as many codes as they can and resell them.

      On consoles, you receive a finite number of download codes, and it's easy to blow through them all on legit reviewers. You have to prioritize who you give them to.

    5. Re:Just give them the games already by Darinbob · · Score: 1

      Fewer customers with indie games, so ever key you give out is potentially lost revenue.

  3. What's the world coming to? by cascadingstylesheet · · Score: 5, Funny

    Last fall, someone who went by the name Dmitry Tseptsov sent several emails to Morganti to ask for codes, explaining that he operated a coffee shop in Ukraine

    If you can't trust a random email from someone claiming to be in a coffee shop in Ukraine, then who can you trust???

    1. Re:What's the world coming to? by mykepredko · · Score: 2

      I've had good luck with Nigerian Princes.

      I'm gonna be real rich, any day now.

    2. Re:What's the world coming to? by Luckyo · · Score: 2

      When choice is between random dude in coffee shop in Ukraine and Kotaku, I'll take my chance with the Ukrainian dude. They at least brought us Stalker and Metro.

      Kotaku is just an other shitty Gawker offshoot.

    3. Re:What's the world coming to? by desdinova+216 · · Score: 2

      I think we found Peter Thiel's account

  4. Isn't this part of the cost of doing business? by mykepredko · · Score: 1

    While I'm sure its frustrating for the indie game developers, I would think that anybody asking for access to a new game is a positive to help it get traction in the market.

    Looking at the last paragraphs in the TFA: “I’ve been doing PR since 2006 and always had a policy of sending a key to anyone who asked for one, no matter how small the site, but I’m a lot more suspicious now,” [Morganti] said. “The work involved in vetting people to figure out if they’re legit or not isn’t worth the effort and I think writers from smaller sites and freelancers are paying the price.” Again, reading from the end of the TFA, "By last Thursday, eight days after Unavowed launched, Morganti said she’d received 34 scam requests." That doesn't sound like a whole bunch and it's 34 users that the game probably wouldn't have gotten anyway.

    Would it be reasonable for a small indie developer to have an unpublished policy of accepting *any* requests for say, 30 days after release to help build traction and then start vetting requests after that and only give them to qualified 'zines and sites? I'm sure the first month of release is crazy with users finding bugs and making sure the marketing is out there and right.

    1. Re:Isn't this part of the cost of doing business? by Ksevio · · Score: 3, Informative

      What do you put the limit at then? What if someone asks for 5 keys so they can try it with their friends? What if it's just someone asking for the game for free?

      99% of the people aren't playing or reviewing the game, they're just selling the key on a 3rd party site for cheaper than what the developer is selling it.

    2. Re:Isn't this part of the cost of doing business? by DontBeAMoran · · Score: 1

      How about making the keys linked to specific hardware that the game can detect? OS type, OS version, CPU model, system RAM, GPU model, GPU RAM, display model or at least native resolution, etc.

      Much, much harder to resell a key if you need 100% the same computer as the person asking for the key. And since they should be reviewer keys, the game should expire after a X days or after a set date, such as 30~60 days after the launch of the game.

      Or you could just make a limited demo version of your game available to everyone, like in the 1990's, and just bypass this whole "gimme a free key so I can review your game" bullshit.

      --
      #DeleteFacebook
    3. Re:Isn't this part of the cost of doing business? by Ksevio · · Score: 3, Interesting

      Linking to hardware is annoying since you have to ask for the hardware specs of the person requesting the key. A lot of reviewers wouldn't go through that.

      The idea I've seen that looks promising is to have a key be something like "DEMO-ONLY-JFQ2-NG43-KFA4" (and include the expiration like you said). That way it's clear the purpose of the key if it's sold and people won't complain that the game they bought doesn't work anymore.

    4. Re:Isn't this part of the cost of doing business? by Megane · · Score: 1

      If they weren't using someone else's key system (which they probably are), they could add an option to force a registration name as part of a demo key. The key would contain a hash of the name it was intended for, and refuse to validate if the name didn't match. Then at least the people buying the keys would have to see the same wrong name every time, so at least the scammer couldn't pass them off as regular keys. The regular keys would have none of this, just the ones requested from the company as review keys.

      It still wouldn't help when scammers ask for a "raffle prize" or some such, but at least a "review" key would have a name burned into it, manually, by the people who made the game.

      --
      #naabhaprzrag, #sverubfr-000, #agi-fcbafberq, negvpyr[pynff*=' negvpyr-ary-'] { qvfcynl: abar !vzcbegnag; }
  5. Re:HO LEE FUK by DontBeAMoran · · Score: 1

    Wrong thread.

    Why does "people posting comments in the wrong thread" keep happening?

    --
    #DeleteFacebook
  6. My uncle works at nintendo by Z80a · · Score: 1

    And he told me i can get free nintendo games at this store!

  7. Buy the game then review it. by jellomizer · · Score: 1

    Giving out free copies to reviewers only tarnishes the review, because they got it for free, and the pain of price rarely factors into the review.

    Lets say I got a game for my PC and it cost me $10.00. And I found it to be enjoyable however the graphics may have some glitches, or its renders were not well done, or had some bad voice acting in it. Vs. the Same game that cost me $40.00. I would be much more harsh on my review of the same game which cost more.

    Price really does matter in the review. While it isn't the only factor. As a Free game should still meet some quality standards, however if it worth the expense is indeed a factor.

    Having gaming companies giving a free copy to reviewers especially before they have settled on pricing, can give poor quality reviews, which can be unfair to both the company and the readers.
    A free to play game may get a poor review because the reviewer though it would cost $100. But thought it would be only worth $50.
    Or that $100 game got a good review only because the reviewer though it was worth $20.00

    --
    If something is so important that you feel the need to post it on the internet... It probably isn't that important.
    1. Re: Buy the game then review it. by Anonymous Coward · · Score: 1

      This same concept is also a massive problem with Amazon reviewers who received the product at discount or for free just so they would review it.

      It's almost impossible to avoid a biased review in that case.

    2. Re:Buy the game then review it. by Cederic · · Score: 1

      As a counter to that: Games are a gamble. A game may be good, or not. It may appeal to me, or not. I may play it, or not.

      All of those are orthogonal, and lead to a very small percentage of the games I own getting most of my gaming time.

      A game may be good, but I wont play it. It may appeal to me, but I wont play it. My purchase of the game represents an investment in the team that built a good game and an investment in developers creating games in that genre.

      That investment pays off when I buy a game that's good, that appeals, and that I end up playing for dozens of hours. My cost per hour for that individual game may be low but that's the return on the investment in the games I didn't play.

      The games that give me direct value for money end up being the ones I recommend to (and buy for) friends, so the developers still benefit from that individual game anyway.

      So my question isn't as simple as 'is it worth $15'. It's a function of multiple things, including the nature of the game, my history with that developer and publisher, my desire to play the game, the behaviour of the publisher and developer, the reviews for the game, the likelhood of me enjoying the game and also my perception of value for money.

    3. Re:Buy the game then review it. by dkone · · Score: 1

      I don't think your premise is valid as your assumption is that the reviewer will place way to much emphasis on cost vs. value. I have objectively reviewed quite a few games on Steam and yes a very small part of the review is based on cost vs. perceived value and that usually only occurs at the high and low ends of cost. ie.. a 4.99 game that has great graphics/game play will be called out as great value for the money and the opposite for when a 40$ dollar title has graphics that look like from the early 2000's. I have never reviewed a game that I received for free (nor have I received any games for free), but if I did (and I wrote the review before the dev. set pricing) I would have a section of the review that stated something to the affect of "I received this game for free and before a price was set, I wouldn't pay more than xx dollars for this game"

  8. Re:Ew, just pirate by DontBeAMoran · · Score: 2

    Pirating is too expensive for most people because they can't afford the big sailing vessel.

    --
    #DeleteFacebook
  9. Re:Ew, just pirate by DontBeAMoran · · Score: 2

    You keep using quotes. I do not think they work like you think they work.

    --
    #DeleteFacebook
  10. Re:All this for worthless games... by DontBeAMoran · · Score: 2

    Explain Las Vegas.

    --
    #DeleteFacebook
  11. Creds by fluffernutter · · Score: 3, Interesting

    In a way this underscores the importance of having a verifiable certification for reputable media organizations, even if it is just some small game blogger. The world has stepped backwards in this regard; ANYONE who can post on a social media site can be taken for news. It can't stay this way. In any major sporting event, concert, etc there is an established set of credentials to display. No reason why there couldn't be credentials for this as well.

    --
    Laws are rules for the court, but merely a bottom bar to hit for life. Think beyond laws in your actions always.
    1. Re:Creds by fluffernutter · · Score: 1

      I can't really blame the game developers for that. This isn't regular spam, this is focused con work.

      --
      Laws are rules for the court, but merely a bottom bar to hit for life. Think beyond laws in your actions always.
    2. Re:Creds by Mashiki · · Score: 2

      Good luck with that. Because when organizations like the SPJ(society for professional journalists) got involved during Gamergate and pointed out these exact issues. The gaming press rallied their wagons around each other and started screeching "we're not journalists, we're bloggers." In many cases, just the week before sites like Kotaku, Polygon, RPS, and other ilk were stating proudly that they were journalists. It of course doesn't help that those same sites and their ilk have pissed off developers by leaking plots, preview only information, games, helped to feed copies to the front-end pirates(i.e. the people who initially crack the games), getting "morally outraged" and then virtue signaling about how xyz thing isn't diverse enough and so on. Simply showing that they don't really care for artistic freedom(remember save the boob plate? where journos and the morally offended got upset because tits), or what the developers, artists even want. Just whatever agenda they can push.

      Straight up? If you're a developer your best chance at getting notice is to contact twitch and youtube streamers. Cut the gaming press right out and let them die.

      --
      Om, nomnomnom...
    3. Re:Creds by Sumus+Semper+Una · · Score: 1

      In any major sporting event ... there is an established set of credentials to display.

      You mean like FIFA? Be careful what you ask for. The solution may become worse than the original problem.

      And don't forget that the certification authority has to be at least as reputable as the media organizations it certifies. That's not a small task.

  12. This could be a GEICO commercial by ArhcAngel · · Score: 1

    As long as people continue to try and get something for nothing...

    --
    "A person is smart. People are dumb, panicky dangerous animals and you know it." - K
  13. West of Loathing by Quirkz · · Score: 1

    Nice to see a West of Loathing nod pop up. I've loved their work since the Kingdom of Loathing days, and West of Loathing is also great. Funny, fun, and surprisingly deep.

  14. People beg for free stuff... by argStyopa · · Score: 1

    ...how is this in any way news?

    --
    -Styopa
    1. Re:People beg for free stuff... by tungstencoil · · Score: 1

      In a previous life, I was a musician in a band. Did well regionally, on a small label, then some indie releases blah blah. We got limited international press, mainly early internet stuff.

      The amount of requests for free stuff that we received was pretty high compared to our (very limited) sales and exposure. I mean, seriously, people sending multiple sob-story emails, contacts, etc. just to get a $12 (at the time) CD. We would always try to compromise - like we'd send them additional CDs from our catalog if they bought one, a T-shirt, whatever.

      Not one freeloader ever took advantage. Not one. They went through serious effort, too - lots of emails, stories, stuff that seemed quite tailor-made for us. We appreciated the fandom but... still... it boggled the mind.

    2. Re:People beg for free stuff... by argStyopa · · Score: 1

      Got any T-shirts or cds left that you don't know what to do with?

      (kidding, of course)

      --
      -Styopa
  15. Pay for a game? by Merk42 · · Score: 1

    I'm entitled to any entertainment I want for free!

  16. Not new, not unique by Comboman · · Score: 1

    This is not new and not unique to games or even internet businesses. My brother owns a comic book shop and people are constantly asking via phone, email and in-person for free shit. Some are legitimate charities looking for something interesting to raffle off which he normally does because it's good advertising and a way to clear out stuff that's not selling well. Lots though are just moochers and many of them don't even have a good story, just "please give me ____".

    --
    Support Right To Repair Legislation.
    1. Re:Not new, not unique by kalpol · · Score: 1

      People just panhandle in general. Our local community page every so often has someone with a sob story wanting free services or furniture or a car or just straight money. This is really a non-story - if you want to give things away then do so, otherwise not.

      --
      12:50 - press return.
  17. That gives me an idea. by fahrbot-bot · · Score: 1

    The scams have grown increasingly elaborate over the years, and ... it can be tough to sort out which requests are legitimate.

    They could develop a video game around these scams, but the results might be paradoxical.

    --
    It must have been something you assimilated. . . .
  18. Re:All this for worthless games... by desdinova+216 · · Score: 1

    Lighten up Francs

  19. Re:All this for worthless games... by UnknownSoldier · · Score: 3, Informative

    Get off your fucking high horse already.

    Entertainment comes in many different mediums.

    No one died and made you king to judge what is or isn't an "acceptable" form of entertainment.

    --
    Government is the Entertainment division of the military-industrial complex. -- Frank Zappa

  20. Re:All this for worthless games... by BlackOverflow · · Score: 1

    It takes an adult to create a game, toy, videogame, etc.

  21. Re:All this for worthless games... by Immerman · · Score: 1

    Or football. ....wait. I think I just reinforced their point.

    --
    --- Most topics have many sides worth arguing, allow me to take one opposite you.
  22. Re:All this for worthless games... by Cederic · · Score: 1

    that doesn't mean that the vast majority of the population isn't worryingly immature and childish

    The vast majority of the population have an adult level of maturity and act in an adult manner.

    It's your shitty definitions of immature and childish that are at fault here.

  23. Re:All this for worthless games... by Cederic · · Score: 1

    Learn to spell the word fuck if you want to use it.

    Anyway, 50% of gamers are female, the majority of those adult. Kind of disproves your silliness.

  24. Re:Ew, just pirate by rhazz · · Score: 2

    Pirating is too expensive for most people because they can't afford the big sailing vessel.

    Anyone buying a vessel for pirating doesn't know how pirating works.

  25. Re:Ew, just pirate by edwdig · · Score: 1

    Most of these scams are for download codes to resell, not to keep. Some of the scams are for console games, where it's harder to pirate.

  26. Re:Just give the copies by edwdig · · Score: 1

    Part of it is these people are reselling the download codes, so they get the profit instead of you.

    Part of it is download codes for consoles are finite and it's easy to run out of them.

  27. Re:All this for worthless games... by grep+-v+'.*'+* · · Score: 1

    Get off your fucking high horse already. No one died and made you king

    Maybe they did. Maybe he killed them in a game and so he's king there. Maybe he killed them in a game and so he's king HERE. Maybe he really IS the king right now. OMG I'M STUCK IN A COMPUTER GAME, SOMEONE GET ME OUT.

    Oh, wait, I'm a NPC; that won't work, will it? Never mind.

    --
    If the universe is someone's simulation -- does that mean the stars are just stuck pixels?
  28. hmm by ChoGGi · · Score: 1

    Can't the devs have a list of review keys, a game mode with noticeable "review copy" mentions plastered all over it, and a time limit that'll force quit the game after an hour or two?
    Then just hand to them to whoever asks?

    Seems likely anyone paying money for those keys would refund it.

  29. Re:Ew, just pirate by mentil · · Score: 1

    You keep using quotes. I do not think they "work" like you "think" they work.

    FTFY

    --
    Corruption is convincing someone that the selfless ideal is the same as their selfish ideal.
  30. Re:All this for worthless games... by thegarbz · · Score: 1

    Grow the f..k up.

    Why? Only growing old is compulsory. Growing up is voluntary.

  31. Re:Ew, just pirate by DontBeAMoran · · Score: 1
    --
    #DeleteFacebook
  32. Demo version by TJHook3r · · Score: 1

    When I was a broke kid I'd play demo versions and pay for the one that deserves my money. For a new game that costs 50 quid you're damn right I want to try before I buy!