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People Are Keeping Their Phones Longer Because There's Not Much Reason To Upgrade, Study Finds (vice.com)

According to a recent study by Hyla Mobile as reported by the Wall Street Journal, a mobile-device trade-in company, the average age of an iPhone at trade-in is now 2.92 years. That's up from 2.38 years in 2016, and 2.59 in 2017, according to the company. From a report: Part of this, according to Biju Nair, chief executive of Hyla Mobile, is because phone plan carriers moved from a subsidized payment model for new phones, to payment plans, as smartphones got more expensive over the years. Now, if you purchase it from a big carrier like Verizon or T-Mobile as part of a plan package, your phone is basically on loan to you from the carrier, while you make smaller monthly payments until it's paid off and you own it outright.

It can take years to pay off a new smartphone (the iPhone XS Max costs almost $1,100), and once you've done it, there's not much incentive to give up that investment -- especially when the newest models aren't much different in terms of specs and performance than the one you already have. Add to this the efforts by right-to-repair groups to raise awareness about the fact that your phone actually doesn't need to go in the garbage every time you crack the screen, and you've got people keeping their phones longer. The way we view new technology has also changed in recent years.

37 of 234 comments (clear)

  1. Newer = worse by MrLogic17 · · Score: 5, Informative

    I want my darn headphone jack. And I'm keeping it until my phone is unrepairable.

    1. Re:Newer = worse by myth24601 · · Score: 4, Insightful

      Same here. I have tried using Bluetooth but it isn't reliable and when it fails, you are just out of luck until you have time to troubleshoot/charge/spend$$ on another. With regular headphones, they almost never fail, when they do it is gradual (one ear stops working) and a replacement is fairly cheap and widely available from many outlets (even a drug store in a pinch). (of course, there is a dongle but they are a hassle and the location of the lightning port is not as good as the headphone port is on my current phone)

      Until you offer something in a new phone that my phone can't do and I can't live without and am willing to sacrifice convenient headphone performance to do without, I am sticking with my current phone.

      --
      No matter where you go, there you are.
    2. Re:Newer = worse by fbobraga · · Score: 3, Insightful

      I'm happy with my Galaxy S5, with removable batteries :D

    3. Re:Newer = worse by Anonymous Coward · · Score: 5, Informative

      I want my darn headphone jack. And I'm keeping it until my phone is unrepairable.

      Nobody cares.

      I care, and so do millions who are either forgoing upgrading or are increasingly buying portable audio/media players or are buying dongles that allow simultaneous 3.5 mm headphone connections and USB-C or Lightning charging, because it was stupid to remove the ubiquitous 3.5 mm standard in the first place. There is nothing wrong with it.

    4. Re:Newer = worse by Anonymous Coward · · Score: 2, Interesting

      LG V20 here. Removable battery & sd card support. $150 off ebay. I see no reason to "upgrade".

    5. Re:Newer = worse by jwhyche · · Score: 5, Insightful

      I actually pressed reply to correct your thinking on bluetooth, then I realized your correct. I use bluetooth 90% of the time but nothing beats wired headphones for reliability. When I'm doing a live show I have my track preview on the headphone channel. With Muxxx you can send it out over bluetooth but its a pain in the ass to do. An if your bluetooth fails, which happened to me, in the middle of a live show you are fucked. Never had my wired phones fail in a show but if they do I keep a spare set on hand. Just plug them and keep going.

      --
      I read at +2. If your post doesn't reach that level I will not see or respond to it.
    6. Re:Newer = worse by Thelasko · · Score: 2

      I have a Galaxy J7. It's fantastic. Removable battery, headphone jack, expandable memory, all with the latest updates from Samsung. It's a steal at only $250.

      --
      One of our competitors trademarked the term "hypothesis". From now on, we will call them "boneheaded ideas".
    7. Re:Newer = worse by butchersong · · Score: 4, Insightful

      When phone manufacturers (or the bluetooth spec) manage to eliminate audio / video sync issues I will move to primarily Bluetooth. At this time both my android and iphone seem unable to achieve this.

    8. Re:Newer = worse by dgatwood · · Score: 2

      I want my darn headphone jack. And I'm keeping it until my phone is unrepairable.

      That's why I'm still using my iPhone 6s. That said, today's iPad announcement gives me some hope. I mean yes, they removed the headphone jack, but that's actually a bit of a red herring.

      The main problem with the loss of the headphone jack isn't that there's no way to plug in wired headphones. You can, after all, get adapters that let you plug corded headphones into the lightning port. The problem isn't even charging while using wired headphones, because you can buy adapters for three bucks that solve that problem, unlike the stock Apple version.

      No, the main problem with the loss of the headphone jack is that you have to have a dongle that is specific to the iPhone — that is, you cannot leave the dongle connected to the headphones unless you use the headphones exclusively with your iPhone, because you can't plug a Lightning plug into your Mac or anything else.

      USB-C provides built-in support for audio devices, and USB-C to analog audio adapters are readily available. And unlike Lightning, you can plug that same USB-C adapter into your Mac, and it will just work. This significantly reduces the friction caused by the removal of the headphone jack.

      So unlike you, I'm not going to keep this until the hardware dies. I'm going to keep this until the iPhone moves to USB-C, as it should have done two years ago.

      --

      Check out my sci-fi/humor trilogy at PatriotsBooks.

    9. Re:Newer = worse by teg · · Score: 2

      It is the usual argument from manufacturers, it is both right and wrong.

      Most people really don't care, same for removable batteries, physical keyboards, styluses, etc... What people care about now is a good screen ratio. Manufacturers make phones for the majority and so, omit the niche features and go with the flow (i.e. copy Apple). But in the end, many people don't get what they want and all phones are the same. It is, I think, a manifestation of Hotelling's law. A game theory principle that says that for every actor, it is more profitable to go towards the average, even though the net result benefits no one. It is the same law that can explain why the local McDonald's is right next to the Burger King.

      It's not only that people don't care, it's that there are tradeoffs If you don't intend to use extra batteries - and most people didn't - a replaceable battery is worse than a non-replaceable one. It makes waterproofing harder, it limits the flexibility of component layout and it takes up room that could have been used for more battery capacity.

      Physical keyboards fell out of fashion because they take up a significant part of the possible screen estate, they are less flexible when it comes to layouts (you have to make a lot of variants) and they're also not good for the emoji-craze. Also, with new input methods like Swiftkey, not using a physical keyboard is faster.

  2. +1 by Artem+S.+Tashkinov · · Score: 5, Insightful

    It's an absolutely welcome development as the amount of e-waste the humanity is producing is staggering. Now, let's increase the average duration of smartphone ownership to at least five years and make smartphones upgradable.

    1. Re:+1 by Naznac · · Score: 4, Interesting

      one thing that is gone from modern smartphones and should never have been removed is easily replaceable batteries. It`s a pain to open a phone to replace it nowadays...

    2. Re: +1 by pgmrdlm · · Score: 3, Informative

      Buy an extra battery. Carry it without when you are out and about. Instead of carrying a charging cord for IF you can find a place to plug it in. Pull the back off the phone, pop the battery, and put the replacement in.
      Oh no Mr. Bill, you are now back to 100 percent without having to charge.
      Big deal that at night you charge your battery and your phone at the same time. How many devices do you have that need charged? But a multi usb charger, and problem is solved.

      --
      Anonymous comments are as pathetic as the anonymous "sources" that contaminate gutless journalism from the New York Time
    3. Re: +1 by fbobraga · · Score: 2

      I've replaced my S5 battery 3 times now (and the last replaced becomes my extra battery :P)

    4. Re: +1 by edwdig · · Score: 4, Informative

      Or do like the rest of us and buy a USB battery pack. You can get one for under $20 that fits in your pocket and can provide a full charge to a phone 4+ times. No need to turn your phone off and take it apart, and it works with all your USB devices.

    5. Re:+1 by Sumus+Semper+Una · · Score: 4, Insightful

      Ironically, I feel like you can thank the phone plan carriers for this. There haven't been huge advantages to getting a new phone every year or two for a long, long time. But people did it because, as the summary states, the cost was subsidized by the carriers as bait to get people to switch networks and sign 2 year contracts. Since they stopped doing that and customers started seeing the high price tag attached to those phones they have been deciding that while the $100-$200 upgrade to the newest phone was something they could live with, $500 (or much more, depending on how new a model you want) is not.

      Honestly, I feel like the rapid upgrade cycle we saw for several years was the strange behavior and what we're seeing now is just a return to normalcy.

    6. Re: +1 by ChunderDownunder · · Score: 2

      Same.

      I've never dropped a phone down a dunny and we're too povvo to afford a swimming pool.

    7. Re: +1 by Voyager529 · · Score: 2

      Or do like the rest of us and buy a USB battery pack. You can get one for under $20 that fits in your pocket and can provide a full charge to a phone 4+ times. No need to turn your phone off and take it apart, and it works with all your USB devices.

      Let us count the ways that this is inferior to removable batteries...

      1.) Rotating them over a single day isn't a terribly common use case. Getting a new battery 18 months in because you're eyeballing a charger by lunch time, is quite common. It's an easy way to help extend the lifetime of a phone.

      2.) For those looking to get from one end of the day to the other without needing a charger, battery rotation was only one such use case. Powerbear and ZeroLemon make some excellent extended batteries, with custom battery backs to fit them. Yes, my Note 3 and Note 4 with a ZeroLemon battery were massive...but when people heard I could charge once every three days, suddenly, the "it's huge!" went away.

      3.) Toward the end of the lifespan of the built-in battery, it will require near constant charging. This may well require having the phone tethered to the battery pack during use, which in turn puts more stress on the USB/Lightning connector. By contrast, extended batteries minimize the wear on the charging port, again improving the lifespan of the device. For users who have already broken their connector, external chargers can cost as little as $10 and help buy a bit of time before having the connector repaired.

      4.) The Note7 debacle could have been solved quickly and easily with a box of batteries (or battery backs, depending on what ultimately would have solved it) shipped to carrier stores, with a quick swap out that took 3 minutes - 2:45 of which being spent documenting the inventory change. Instead, otherwise-perfectly-good phones needed to be scrapped.

      5.) From users' perspective, there is no downside. The Galaxy S5 had a removable battery and was still IP68 waterproof. External battery packs and battery cases can still be manufactured and utilized. I once saw removable batteries which themselves were enabled for wireless charging, even if the rest of the phone wasn't. Glass backs are the closest possibility, but they are so commonly either shattered or covered with a case as to be invisible that the number of users demanding them is a relative minority - one I'm not saying need not be catered to, but the lack of options on this front is troubling.

  3. Not a new issue by Anonymous Coward · · Score: 2, Insightful

    I don't think this is a new issue. I've always replaced my phones when they stop being useful rather than when a new phone/feature comes out. Generally this puts me on track to get a different phone once every four years, give or take a little. I can't imagine shelling out a grand for a phone that is almost identical to the one I had last year.

  4. No reason to upgrade? by mark_reh · · Score: 4, Funny

    My old phone doesn't have a notch. I want a notch! I need a new phone!

    1. Re:No reason to upgrade? by fahrbot-bot · · Score: 2

      No you don't. Just do what I did: cut a notch into the screen using a razor blade.

      Pro Tip: A black Sharpie works too. :-)

      --
      It must have been something you assimilated. . . .
  5. Re:Why not use them until they die? by Cederic · · Score: 5, Insightful

    For many people their phone _is_ their camera, and just visit anywhere people go for entertainment or tourism to see the extent to which they use them. Cameras on phones matter.

    Then again, my phone is over two years old and its camera is still perfectly adequate. A camera isn't a good reason to upgrade, but may be a differentiator when the time to upgrade comes.

  6. Yah by no-body · · Score: 3, Interesting

    But you may run out of support on Apps for your old gear and find no ear for your complaints...

    System is geared for consumption and profit from there. Using old gear is counterproductive to this philosophy - try to win against that, fat chance.
    Long term effect of this, I leave it to your fantasy.
    Underlying reason, same thing, maybe the fiddler crabs effect, he who has the biggest claws gets the female.....

  7. Most things have been 'good enough' for a while by 0100010001010011 · · Score: 4, Interesting

    My laptop (M6700) was released in 2012, my phone (Note 4) is from 2014 and my desktop (4770k) is from 2013. They're all sufficient, even in late 2018.

    In the case of the Laptop I can't find never Laptops that perform as well or have as much room to expand for anywhere near the price I paid.

  8. Re:Why not use them until they die? by Anonymous Coward · · Score: 2, Insightful

    The thing is, cameras can only get so good before you run into physical limits and adding pixels doesn't help anymore. If you want a better image, you will need a camera with a better lens.

  9. 2.92 years by Anonymous Coward · · Score: 2, Interesting

    How ridiculous! If I am going to sink $600 - $1000 into a phone, I wan't the damn thing to last a DECADE at least.

    This is one of the (many) reasons why I use a dumbphone (for which I paid 30 bucks).

    Here is a concise documentary on the subject.

  10. ...and water is wet... by roc97007 · · Score: 2

    ...and night is dark

    Any new technology goes through a ramp-up period where the next iteration is substantially better than the previous one. At some point, a new technology with a fixed set of purposes asymptotically produces fewer and fewer returns at each iteration, until the manufacturer struggles to provide enough newness to convince people to upgrade. And sometimes, in the process, even goes backwards in some areas. (going from 3d icons to flat icons, removing transparency from frames, etc.)

    PCs went through this several years ago. Currently available hardware is way more capable than most people need, and operating systems have gotten as good as they're going to get for present use cases. As users, we're still looking for that Minority Report touch interface, but it doesn't look like we're ever going to get it. So PC and tablet markets stagnate.

    Phones have reached the same stage. They're "good enough", and there's no longer any compelling reason to pay hundreds of bucks on the next tiny iteration.

    What can move things forward is a "killer app", a new purpose for a particular class of device, that requires new hardware and software to support. (For tablets, this would be an interface that allows competent content creation -- again, see "minority report" -- but tablet manufacturers are only selling to content consumers, apparently.). Virtual gaming allowed phones to limp forward another cycle or two, but currently there's really no compelling feature that needs to be added or improved.

    At least, no feature that the manufacturers *want* to add or improve. Battery life still sucks, and batteries tend to wear out and are getting harder and harder to replace. And manufacturers still want us to pay a high boutique premium for storage, at a time when flash is dirt cheap. Instead of providing phones that last a week on a charge, which would actually be useful, manufacturers seem to be convinced that we want credit card thinness as a feature. (I do not. Thin phones are hard to hold and more prone to breakage.)

    And so, the industry stagnates, while manufacturers continue trying to whip the horse forward, not realizing it died some time ago.

    --
    Oliver's law of assumed responsibility: If you're seen fixing it, you will be blamed for breaking it.
  11. Now that I know what smartphones really are for... by DaveM753 · · Score: 4, Interesting

    Now that I know what today's smartphones really are for, which is the selling of my personal information, I feel there is no compelling reason to purchase a new one. My next cellular phone will be either a simple flip-phone with no "apps", or a smartphone which is a true PC in a small, "phone"-factor format that runs my choice of Linux OS which *I* can control. Anything other than that, and I'm not going to purchase one. I lived the first 30 years of my life without a cell phone, I'm sure I can live the remaining 30 years without one.

    ...and yes, it must have a 3.5mm headphone jack sans DRM.

    ...and get the fuck off my lawn.

  12. Samsung Galaxy S3 - still works, does all I need by blind+biker · · Score: 2

    Shocking, I know, but I don't feel the need for a new phone. I still love the AMOLED display with its vibrant colours.

    The fact that it has a headphone jack and replaceable batteries just reinforces my commitment to this "ancient" phone

    --
    "The agriculture ministry is not in charge of Gundam" - Japanese ministry official.
  13. Newer = worse for Android too by Excelcia · · Score: 5, Interesting

    I want my darn headphone jack. And I'm keeping it until my phone is unrepairable.

    The same feature loss is happening on Android phones too. My Samsung Galaxy S5 has both MHL (HDMI) and an IR transmitter. I can both connect it to a TV and control the TV with it. Fantastic for traveling, especially being in the Navy. I can connect my phone with my movies to a TV in the mess, or in barracks rooms when attach posted to a different city, or just when at a friend's house.

    In the S6 they dropped support for both, In the S6 they even dropped a MicroSD slot. Of course with that abortion that Android KitKat was where they took away normal user write privileges onto the sd card, the writing was on the wall that they were going to try that. That was an obvious ploy to go the Apple route and make you pay hundreds and hundreds extra.

    So it's not just Apple that drops really nice features. Android phones are falling over themselves to drop features. In fact, I've noticed there is this life cycle for all goods. You have three stages. Phase 1 is the prototype, phase 2 is the feature phase, and then the phase 3 mass market stage. The prototype phase is where it's new technology, and still working out the bugs. The feature phase is where they throw every feature they can think of at it to encourage wide adoption and because they aren't really sure all the things people will want. Then you have the mass market phase, where they zoom in on the center of the bell curve and getting anything outside that basically requires getting an older model.

    I love my phase 2 Galaxy S5. I'll keep it until the oLed degrades beyond recognition.

    1. Re:Newer = worse for Android too by mobby_6kl · · Score: 2

      Samsung is the one vendor still keeping most of these features around. The latest Galaxy phones (well at least Note9) has dual sim/SD card support, headphone jack, wireless charging, is waterproof, etc. The only missing thing is the IR transmitter I think. Some of the limitations are due to Google's fuckery with Android, mainly to do with SD card access.

    2. Re:Newer = worse for Android too by Voyager529 · · Score: 4, Informative

      Samsung is the one vendor still keeping most of these features around.

      IR blasting, removable batteries, physical/reprogrammable buttons, and unlocked bootloaders would like to have a word with you.

  14. Re:need to focus on reliability now by Stormwatch · · Score: 2

    Rugged phones are a thing. Look into Moto Force or Galaxy Active.

  15. Re:Why not use them until they die? by jwhyche · · Score: 2

    and their TV / Movie display device. For some reason.

    --
    I read at +2. If your post doesn't reach that level I will not see or respond to it.
  16. I have two requirements, and only update when.. by CptLoRes · · Score: 4, Informative

    there is a good reason for the update.

    My last update was from Samsung Galaxy S3 to the S7. The reasons being much better camera and wanting to try the Samsung/Occolus VR googles.

    And my two requirements are:
    1. Headphone jack
    2. Support for secondary SD-Card storage so that I can have 256GB+ storage for video, audio and pictures without extortionist prices (Internal storage for apps only)

    So the way things are going now, it seems my S7 will have to last for a long, long time.

  17. Re:If it wasn't for the network... by fahrbot-bot · · Score: 2

    ... and is certified waterproof to 3m for 30min.

    Sorry, I mis-typed. That should be 3ft not 3m. [ Thankfully I don't do unit conversions for ESA or NASA :-) ]

    --
    It must have been something you assimilated. . . .
  18. Re:Why not use them until they die? by fish_in_the_c · · Score: 3, Informative

    But do they care ... most picture aren't taken to be good, they are taken to remember or commemorate a moment or event, or to communicate to someone else something about yourself.

    It is kind of like the whole loss-y compression debate, for most people, most of the time , there is a good enough, and unless you are a professional , or someone who make money at it you are unlikely to have interest in paying the required premium to get passed 'good enough'.

    --
    âoeTolerance applies only to persons, but never to truth. Intolerance applies only to truth, but never to persons.