this is pretty interesting, i'd like to see this kind of thing happen in more and more cities across the continent.
there seems to be a preconception among some of the posters that this system runs on some ad-hoc of residential equipment, essentially turning the place into a big lan, but were they really that naive?
i would think that this would have been set up in similar fashion to high speed cable internet access, where publically routed ip's are handed out via dhcp and safeguards are placed to prevent people from browsing each other in Network Neighborhood and My Network Places.
at least i hope so.
i see that WiMAX is involved (http://en.wikipedia.org/wiki/Wimax) so that makes it seem a little less like a 1000 d-link Ap's plunked out on the street.
it would be nice to see a little more information about how the network was constructed... since it seems more or less "by the people for the people"... maybe other cities will be better equpped to follow suit.
okay, so there is a lot of negative feedback about the seagull. i have three points:
1. this is a mascot for the education market and oo
2. openoffice is good software, so hopefully we can use that to sell it to the it managers
3. microsoft got away with clippy for a long, long time
our dell sales rep told me that even if they took the charge for windows off their total it would only ever amount to about 20 bucks. that must be one hell of a volume oem discount they get.
i ordered a second ip for my home connection today and had a chat with the tech about that. t minus 30 days until spam and virus scanning are standard with shaw accounts. i know there are A LOT of users (shaw and otherwise) looking forward to this change.
you don't call microsoft for support either, you call your oem. calling microsoft for tech support costs an obscene amount of money... although i don't know if this is true for consumer microsoft products.
okay, so you install this ager recognition system, and people start getting sent to a live rep more, instead of getting pissed off and hanging up. perfect, now your customer support center is handling things better by giving it that personal touch.
customers start using the anger detection to get a rep because no one really likes talking to a machine, i can relate. so now, in an effort to keep your service on track, you add a few more people to handle the increased call volume because more people are getting to talk with a person... fair enough.
so, my question is, why not hire more support staff and simplify your menu options to "for sales and billing press 1, for all other requests press 2"? i mean you're going to be pushing more calls to staff anyway, why not get more staff and give the customer what they want?
i see a lot of "theft is theft" posts around here, and i agree... stealing bad... but i can't help wondering how many people saying that just finished downloading pirated software/music/movies.
i'm just sayin'...
also there seems to be a lot of "they're terrorists" comments, and i can't help but wonder if the same would be said if they were blind american hackers/phreakers/criminals.
i think as a community we've become sort of judgemental and short sighted.
see doesn't it feel good to be honest. i mean if you can't admit what you're doing wrong, then you're no better than the RIAA and the labels that fund it.
man, i totally agree. so many of us need to admit that we're thieves justifying what we do with babble about greed, quality of product and value.
so few of us even know what the difference between value and cost is.
good suggestions joel, i agree. even if commercial software doesn't have features like this, why shouldn't we try to be better at documenting?
set a new standard for developer usability.
man if i had points would i mod you (that came out dirtier than expected).
we have x86 server, that we frequently configure via the native ssh client built into OS X, or we configure the windows server using remote desktop for mac os x, available on ms's site.
it's amazing how much headway apple has made making their machines work with other platforms
yeah, i do think that we'll see a day where linux is a serious contender in the desktop market, but from using it myself, there is a long way to go with regards to usability and design for novice users.
Slashdot Mirror
this answered a lot of the questions i had...http://www.walkersands.com/Grand-Haven-WiFi- FAQ.htm what kinda web publisher puts the FAQ at the top, above the title in "ad space"?
makes it very skippable.
this is pretty interesting, i'd like to see this kind of thing happen in more and more cities across the continent.
there seems to be a preconception among some of the posters that this system runs on some ad-hoc of residential equipment, essentially turning the place into a big lan, but were they really that naive?
i would think that this would have been set up in similar fashion to high speed cable internet access, where publically routed ip's are handed out via dhcp and safeguards are placed to prevent people from browsing each other in Network Neighborhood and My Network Places.
at least i hope so.
i see that WiMAX is involved (http://en.wikipedia.org/wiki/Wimax) so that makes it seem a little less like a 1000 d-link Ap's plunked out on the street.
it would be nice to see a little more information about how the network was constructed... since it seems more or less "by the people for the people"... maybe other cities will be better equpped to follow suit.
try jennifer government... a slightly more adult vision of a similar future.
7 /q id=1091224726/ref=sr_8_xs_ap_i1_xgl/702-9988470-84 92837
http://www.amazon.ca/exec/obidos/ASIN/140003092
ISBN: 1400030927
1. this is a mascot for the education market and oo
2. openoffice is good software, so hopefully we can use that to sell it to the it managers
3. microsoft got away with clippy for a long, long time
just my three cents
none of us defeated hitler, he defeated himself through bad decisions and petty vendettas.
our dell sales rep told me that even if they took the charge for windows off their total it would only ever amount to about 20 bucks. that must be one hell of a volume oem discount they get.
i ordered a second ip for my home connection today and had a chat with the tech about that. t minus 30 days until spam and virus scanning are standard with shaw accounts. i know there are A LOT of users (shaw and otherwise) looking forward to this change.
you don't call microsoft for support either, you call your oem. calling microsoft for tech support costs an obscene amount of money... although i don't know if this is true for consumer microsoft products.
hahaha... you have our best nurses, that's for sure.
i hope you aren't one of the millions of americans that complains about poor healthcare in your country.
customers start using the anger detection to get a rep because no one really likes talking to a machine, i can relate. so now, in an effort to keep your service on track, you add a few more people to handle the increased call volume because more people are getting to talk with a person... fair enough.
so, my question is, why not hire more support staff and simplify your menu options to "for sales and billing press 1, for all other requests press 2"? i mean you're going to be pushing more calls to staff anyway, why not get more staff and give the customer what they want?
i see a lot of "theft is theft" posts around here, and i agree... stealing bad... but i can't help wondering how many people saying that just finished downloading pirated software/music/movies.
i'm just sayin'...
also there seems to be a lot of "they're terrorists" comments, and i can't help but wonder if the same would be said if they were blind american hackers/phreakers/criminals.
i think as a community we've become sort of judgemental and short sighted.
see doesn't it feel good to be honest. i mean if you can't admit what you're doing wrong, then you're no better than the RIAA and the labels that fund it.
man, i totally agree. so many of us need to admit that we're thieves justifying what we do with babble about greed, quality of product and value. so few of us even know what the difference between value and cost is.
not much point of being in business if you don't make money.
good suggestions joel, i agree. even if commercial software doesn't have features like this, why shouldn't we try to be better at documenting? set a new standard for developer usability. man if i had points would i mod you (that came out dirtier than expected).
name one?
it would be naive of us to think they are there for any other reason than to generate revenue.
fuck could you be any more right about that... great post.
i agree with your point 100%
linux needs to get easier period.
the gui choice is a moot point, considering that (as mentioned by others) most distros use a default desktop environment anyway.
maybe i'm a big geek, but whenever sun releases something new, i get all giddy.
we have x86 server, that we frequently configure via the native ssh client built into OS X, or we configure the windows server using remote desktop for mac os x, available on ms's site.
it's amazing how much headway apple has made making their machines work with other platforms
for that kinda coin, i'll just switch to windows.
yeah, i do think that we'll see a day where linux is a serious contender in the desktop market, but from using it myself, there is a long way to go with regards to usability and design for novice users.
thanks man. glad someone sees it from a non-linux elitist point of view.