Slashdot Mirror


Identity Theft from University Computers

Different River writes "Someone broke into the administrative computers at George Mason University and accessed personal information, including social security numbers, of 30,000 students, faculty, and staff. "Before the hacking, the university was in the process of replacing students' Social Security numbers with other internal numbers to protect against identity theft." Looks like they just missed it."

40 of 259 comments (clear)

  1. To be honest.. by Tobias.Davis · · Score: 3, Interesting

    Any corporation / school / government entity that uses SSN to identify a individual either on paper or digitalized is out for a harsh reality: Personal identity theft is real and here to stay. Now if I could just figure out how to talk these old timers to drop the SSN number they want labeled on their checks..

    1. Re:To be honest.. by Tobias.Davis · · Score: 3, Informative

      Actually I'm talking about my father, who insists that his SSN needs to be printed on his check. For myself, I'm a 27 year old that has little credit history no credit cards and only 1 dealing with a financial institute (for a vehicle loan). Yes, I'm eccentric but I have no use for the credit system in america. Any information I have on file is positive, but I don't go looking to use my SSN anywhere

    2. Re:To be honest.. by darkjedi521 · · Score: 2

      Images of checks is a new thing. My parents bank has been returning cashed checks to them for years. The only difference is its electronic now instead of paper.

    3. Re:To be honest.. by David_W · · Score: 4, Informative
      My bank tries this on me whenever I call to talk to someone they want my account number and SSN to identify me. I always refuse...

      I'm curious why you have a problem with this? The bank already has your SSN on file (IIRC it's a tax requirement), so it's not like you are giving them any new information, merely confirming something that they can see on the screen in front of them.

  2. This just goes to show.... by ecammit · · Score: 5, Insightful

    This just goes to show why using social security numbers for identification purposes is a bad idea. It always disturbs me how many places actually have that number. It was supposed to really be a secret number to identify your for social security, not everyday identification.

    1. Re:This just goes to show.... by Peyna · · Score: 2, Interesting

      Other than the BMV (and I can't figure out why they need your SSN), most of the places that have it are because they need to report tax information about you. You don't have to give it to anyone else. Some places will get annoyed with your request to have a special identification number, but they will accomodate you. My undergrad used to use SSNs for identification, but you could always request a different ID number at any time.

      --
      What?
    2. Re:This just goes to show.... by Anonymous Coward · · Score: 2, Insightful

      Actually you're wrong, there are no "rules" that say it's illegal to use the SS number for that.

    3. Re:This just goes to show.... by EightBits · · Score: 2, Insightful

      Actually, not trying to be an ass here, but if there really is a law, could you please point me to it? My university is using SSNs for a number of things and I have been (unsuccessfuly) trying to get this to stop. If I had law to point to, I might be able to start the wheels turning.

  3. I always hated giving the SSN by Class+Act+Dynamo · · Score: 5, Interesting

    I always hated that about college. Where I went, EVERYTHING was connected to the SSN of a student. They knew it was, at the very least, imprudent. When a student first enrolled, there was an option somewhere that the student could check off signifying that he/she would like to be assigned a non-SSN ID. It was in an obscure place, though. I only found out about it when I started working for the University. It was almost as if they hid it, knowing that this is the last thing on most folks mind who are just enrolling at the university.

    --
    My other computer is a Jacquard loom.
    1. Re:I always hated giving the SSN by __aawavt7683 · · Score: 5, Informative

      Likewise. Apparently there was such an option on the applications I filed, but I never saw one. Actually, on the second, I left the SSN field blank. Chaos ensued.

      As for that incident, I ended up having two university accounts, they signed me up for health insurance despite my declining it, etc etc. Basically, they manually merged the two accounts using default options for everything. This after complaining to the registrar's office and such... I assume it occurred because the financial aid office had my SSN and that account was being used. It's all taken care of now. 901-xx-xxxx. Completely invalid. (900's don't work.)

      The other incident was at Michigan Technological University -- saw no option to not have my SSN as my everything-number. In this instance, I gave it because I didn't want to risk not being accepted. Later, I went to the registrar's office to try and get the so-called "M" number that they gave in place of SSNs. At the time I was told that I could only do it if I declared my account confidential -- have to show photo ID, everything done through the mail and so forth; a real pain in the ass. I put that off, but went back a month later with the intent to declare my account confidential. Lo and behold, magically, I no longer had to declare my account confidential and walked out with an M number. M0026xxxx. Still remember it, two years later, even. There's something about numbers...

      But, those're my stories. Really, you CAN change from your SSN after the fact. Many people have bitched, "That's the trouble when you don't stick with your SSN" and such, but I just start talking to them as though they're stupid. That's because they are.

      Go tomorrow, get it changed; keep your confidential data confidential.

      -DrkShadow

    2. Re:I always hated giving the SSN by ComputerSlicer23 · · Score: 3, Funny
      Yeah, I irritated several people, and made a lot of people in the registrars office laugh when they asked for my name, I just gave them my SSN to save time. Everyone understood it was an implication that I was just a number at the University.

      It actually saved time. It was the next thing they were going to ask for anyways, and they wouldn't do anything to my records until I told it to them. They didn't need to know my name, and if they did, it'd be on the first screen they pulled up if they felt the need to use my first name to make me feel like a person.

      Kirby

    3. Re:I always hated giving the SSN by mattstorer · · Score: 2, Interesting
      Yeah, I did pretty much the same thing at my school. I was, unfortunately, blessed (?) with a remarkably easy-to-remember SSN; almost anyone who hears it could probably remember it without difficulty after the first time.

      So anyway, I went to get my student ID changed after the proberbial straw broke the camel's back: I had received a letter in the mail from the university, addressed to me, with my student ID (SSN) printed on the outside of the envelope. Boy was I pissed. So, I went down to the registrar's office to get my ID changed, which they were happy to do.

      A few thoughts:
      • first, at my old school, if you lived on campus you could order pizza from local pizza shops and pay for it using your student meal plan. you just had to provide to the 16-year-old on the other end of the phone your name, address, and SSN. Now, if this isn't one of the biggest loopholes for identity theft, I don't know what is. I mean, how the hell do I know the kid taking my order isn't going to misuse my information? What checks and balances are in place to ensure my information stays private in the pizza joint?
      • second, and not quite so bad, is that everyone in the school knows damn well student IDs are SSNs. even after I got my ID changed from my SSN to an internal ID, if I ever went to the health center, or had to sign forms of any sort, or order pizza, or whatever, I would be asked for my SSN. I'd ask them, "you mean my student ID?" and they'd reply, "your SSN." early on, if the questioner was a school official, I'd give them my SSN trusting they know what they're talking about, but found that they in fact didn't, they really meant my student ID. grrr...
      • but here's the weird part. about 6 months after I changed my ID from my SSN to an internal ID, I got a notice in the mail that I had to start paying my student loans, as I'd left school. I thought, "WTF? I haven't left!" so I looked into it. Turns out, there's a whole network of linkages between your student loans and your student ID - at least, at my alma mater - so when I changed my ID, I had a fair amount of extra work to do to continue to receive my loans. Just FYI, you'll probably want to inquire about this at your school's financial aid office if you decide to switch your ID - which I strongly encourage you to do, even if it is a pain.
      -matt
  4. soooo by ikea5 · · Score: 5, Funny

    no mention of the grades?

  5. Suspicious? by Dekks · · Score: 2, Interesting

    It seems like bit of a convenient coincidence that this happened just before they replaced their ID numbers with something other than Social Security numbers. Someone has obviously been paying attention in their Computer Science classes.

  6. And that's the one you know about... by ergo98 · · Score: 5, Interesting

    The most remarkable thing to consider regarding these types of stories is the fact that, more often than not, the hackers are incidentally detected (e.g. they send an email saying "give me money or I go public!").

    How many of these incidents happen with no one the wiser. Just guessing, but I'd wager at least 10 major silent exploits for every 1 publicized event. How many employees of Big Corporation are doing a ZIP of the company database onto a USB key "just in case", and how many servers are silently owned month after month.

  7. The worst thing about this by Anonymous Coward · · Score: 3, Interesting

    There are probably a lot of cases just like this where either the hacked party isn't even aware they got hacked, or the hacked party knows they got hacked and isn't talking about it. Which makes you wonder how long our credit system can stand up to rampant large-scale ID theft.

    Stock up on canned goods, folks.

    1. Re:The worst thing about this by dasunt · · Score: 2, Interesting

      There are probably a lot of cases just like this where either the hacked party isn't even aware they got hacked, or the hacked party knows they got hacked and isn't talking about it. Which makes you wonder how long our credit system can stand up to rampant large-scale ID theft.

      Stock up on canned goods, folks.

      Americans have one of the lowest savings rates for a developed nation. There are several studies which indicated many Americans spend more than they earn. Even worse, other than home ownership, many goods and services that Americans buy do almost nothing to help their financial health.

      Now there is nothing wrong with spending money on what makes you happy as long as its within reason, but how many people out there have maxed out credit cards, drive a new car, have a full entertainment package ($80+ cable bills, cell phones with every feature and service imaginable, big "going-out" entertainment budget), and shop out of boredom, all while having little or no savings?

      This "buy now, pay later, I don't have to plan for my future" is what I'm worried about. A little ID theft here and there won't kill us.

  8. I'm less worried over this.. by Tracer_Bullet82 · · Score: 3, Insightful

    than from internal threats.

    How many cases of internal theft do we know?

    As someone who once created and maintained my high school information database, I know how easy the system can be abused.

    What's very imporant is that Universities have strict and applied policies dealing with information and database handling.Limiting the numbers that have access is paramount.
    Background checks for personnel involved should be done too.

    --


    Timang tinggi tinggi
    parang sudah asah
    alang alang mandi
    biar sampai basah
  9. wow too bad.... by djeddiej · · Score: 5, Informative

    I had an opportunity to work at a University in Canada as a development contractor, and literally had access to thousands of student numbers and personal information. There is a large push to web-ify a lot of applications, but the educational sector is lagging in terms of security. A strong initiative has to be undertaken at all levels of academic administration to better enforce security rules, from the registation process all the way to marking and evaluation.

    --
    just a web application developer and instructor in Toronto, ON Canada
  10. It wouldn't have mattered. by and+by · · Score: 5, Informative

    Schools phase out SSN usage to prevent identity theft due to losing your wallet with your student ID therein. They still have the SSN on file for financial aid use and it's still part of your student record. It just isn't usually printed.

  11. In Australia.... by fodi · · Score: 5, Interesting

    One of the National Privacy Principles introduced by the Privacy Act 2000, prohibits a private organisation from using such information to uniquely identify a person. Maybe other countries should follow suit and enforce such a law...

  12. Inquiring minds want to know... by davezirk · · Score: 2, Interesting

    What OS was their server running????

  13. Someone follow that example. by philovivero · · Score: 4, Funny

    We need more organisations using other unique identifiers for people than Social Security numbers. This will seem radical to you if you're a politician, but I recommend Social Security numbers should only ever be used for Social Security.

    My mother a few years back pointed out that once upon a time, our politicians actually said, boldly, in front of the entire nation, that in Soviet Russia, the government numbered the citizens. They said this was proof that the soviets were an evil dictatorship sort of country, and not a democracy, where we can vote for naked petrified persons (so long as they are American-born).

    She challenged me to imagine a beowulf cluster of Social Security numbers, and how easily such a cluster could be abused (a near-limitless supply of identities to steal).

    Now, sadly, all our base are belong to the myriad entities that have our Social Security number (along with mother's maiden name, date of birth, income, and all the other things identity thieves might want). You'd expect us, as a society, to be smarter than that.

    Hopefully others will follow the example of this school, and migrate away from using social security numbers for illegitimate purposes.

  14. I'm a Student at GMU by grylnsmn · · Score: 5, Informative
    Here are the two emails that they've sent to students about the incident:

    To: Mason Community

    From: Joy Hughes, Vice President for Information Technology

    Subject: Illegal Intrusion into University Database

    The university server containing the information relating to Mason's ID cards was illegally entered by computer hackers. The server contained the names, photos, social security numbers and G numbers of all members of the Mason community who have identification cards.

    The intruder installed tools on the ID server that allowed other campus servers to be probed. An Information Technology Unit staff member noticed the attack while reviewing system files as part of the university's internal controls procedures, and traced it back to the ID server. The compromised ID server was disconnected from the network and is no longer accessible. The police are currently investigating the break-in. The university is subject to dozens of probes and attacks each day.

    There is no evidence that any of the data available on the Mason ID server has yet been used illegally. It appears that the hackers were looking for access to other campus systems rather than specific data. However, it is possible that the data on the server could be used for identity theft.

    Following are steps each of us should take to minimize the likelihood of ID theft from this, or any other similar incident.

    - Contact any of the three major credit bureaus to place a fraud alert on your credit file. The fraud alert advises new and potential creditors that they should contact you before opening any new accounts in your name. Additionally your existing creditors are advised that they should contact you prior to making any changes (e.g. credit limit change) in your account. Once you notify one credit bureau, the fraud alert will be sent automatically to the other two. All three bureaus will send you credit reports free of charge once they receive the fraud alert. The three credit bureaus can be contacted as follows:

    Transunion
    1-800-680-7289
    www.transunion.com

    Equifax
    1-800-525-6285
    www.equifax.com

    Experian
    1-888-397-3742
    www.experian.com

    - Continue to check all your accounts on a regular basis for unusual activity.

    - The Federal Trade Commission Identity Theft Hotline gives a good overview of what to do when you think your information may have been stolen but have no evidence that it is being used. The number is 1-877-438-4338. Press #3. The Federal Trade Commission also has a website with extensive information about identity theft at www.ftc.gov/idtheft.

    If you have further questions, please call 3-8116. The university's IT Security Coordinator Cathy Hubbs is monitoring this line and will ensure that your message is immediately forwarded to the most appropriate person.

    We understand that taking these steps is inconvenient, and regret that the server attack makes it necessary. While it seems unlikely from the evidence currently available that identity theft has occurred, it is important to take these protective actions. We will share any further information about the intrusion and its effects as soon as it becomes available.

    and

    To: Mason Community

    From: Joy Hughes, Vice President for Information Technology
    Subject: Computer Break-In Information Website Now Established

    A new website giving information regarding the illegal intrusion into
    the university's ID database server is now on line at
    http://www.gmu.edu/intrusion. The page can also be accessed through links on
    the Student and Faculty and Staff resource pages on the home page. Due
    to the large number of calls we have received on the information line,
    we are noting your questions and providing the information on this page.

    We will regularly update the page as more information becomes
    avail

  15. suspiciosity by solaraddict · · Score: 3, Interesting

    The one thing that would make me suspicious would be the fact that the intrusion happened just as they were transforming the data to use some other sort of unique id - IMHO an insider alert if ever there was one.

    1. Re:suspiciosity by dbIII · · Score: 2, Informative
      The one thing that would make me suspicious would be the fact that the intrusion happened just as they were transforming the data to use some other sort of unique id
      That doesn't surprise me at at that it was found at this time - the system would be coming under more scruting than usual, so intrusions may have happened before but were only noticed at that time.
  16. Sue the bastards... by MLopat · · Score: 2

    So what legal recourse do the students have? As far as I'm concerned, the organization is liable, and the students should launch a class action lawsuit, if nothing else, but for lost productivity time, which is what companies usually seek when they go after hackers. The school is no better than the people that hacked them if they couldn't safeguard this personal and highly sensitive information.

    You'll also notice that the asshole of a VP didn't even apologize for the situation. Just that he regrets it. Makes me sick how there's no sense of responsibility there.

    1. Re:Sue the bastards... by DanteLysin · · Score: 2, Interesting

      I think the problem is that there is a general belief that SSN is a secure identifer. Back when I was in college (god, almost 10 years ago), in my first "IT job" (ok, so I was lab consultant), one of our bosses showed us how easily it was to access public information. From a name and city, he was able to retrieve the student's full address, SSN, and even retrieve the student's parent's property tax information. The demonstration did not involve hacking or unauthorized intrustion to another system. This was 10 years ago, when there was a lot less more "online" information about you.

      Assuming SSN is secure is like using a .rhosts file on your root user account.

    2. Re:Sue the bastards... by DrFalkyn · · Score: 3, Interesting

      I was one of the potential people whose information was obtained. I am not planning on taking action against the univesity nor would I do so even if finacially harmed, unless it can be proved that there was gross negligence. GMU has made a good faith effort to switch IDs from SSNs to the new 'G' numbers. If my information was used to fradulently open acounts under my name, I would estimate primary people responsible are in my estimation:

      1) The thief
      2) The creditors for their lack proper verification allowing people to open new accounts and charge thousands of dollars with a few tidbits of information

      Then, depending on the circumstances:
      - The makers of whatever software was compromised, be in Windoes, Oracle, IIS, etc.
      - The administrators of said systems for not securing their systems properly or keeping up with the latest updates

    3. Re:Sue the bastards... by MLopat · · Score: 2, Interesting

      Not sure why you guys are so opposed to the idea of sueing the school. They're not even being apologetic. The bare minimum I would expect would be a formal apology.

      Where would the money come from? From the school of course. This would just raise tuition you say? Well sure, but why would you want to goto a schoo like this after an incident of this magnitude. I wouldn't trust them. And there are other options. Its not like we're talking about Waterloo or MIT here.

  17. Universities are security risk by bigberk · · Score: 2, Interesting

    Universities are notorious for not having good network and server security (hard to hire the required large staff to oversee so much data). I now work in the computer security field, and when I look back at my university experience I see lots of very frightening things -- besides just the extent of the records the university keeps, they also tend to print things like your birth date on records. Having your date of birth intercepted is bad news, and it is really disturbing to see it printed in so many places, especially along side your SSN / SIN.

    On top of that, network security in general is weak and so there are all these students using unencrypted shell logins, and exchanging sensitive data over email. Or doing online banking on public machines, where key loggers could easily be installed. Lots of students live at the university, so they have to use computers for sensitive tasks like banking (unless they happen to have a laptop).

    The whole experience made me resolve to keep tight control of aspects of my privacy. If someone tries to hijack your identity, the tell tale signs are: money disappearing, and new accounts being opened. So you must keep accurate records of where your money is, and watch those balances. Also order yearly credit checks, which are free to do. If someone is opening accounts under your name, you can at least catch it.

  18. US Army and identity theft by Jeff+Carr · · Score: 3, Informative
    When I was in the army 1995-1999, the pay stubs were just printed on on a normal sheets of paper, and handed out to everyone once a month.
    Some of the information freely available to anyone who cared to look at it was:
    • Your full name
    • Date of Birth
    • Social Security Number
    • Bank Name
    • Bank Account Number
    • The Amount of the Deposit
    • The Date of the Deposit
    It had more information than that, but plenty enough to call my bank and transfer money to another account. I assume they've improved since then, but they should have known better even then.
    --
    The television will not be revolutionized.
  19. Re:IT majors by Opticalsky · · Score: 2, Insightful

    Actually George Mason University is one of the few that have Ph.D programs in Information Technology, but it goes further such as they have "Information Technology with Concentration in Information Security."

    Kind of ironic that they would have a graduate program there for information security and they just got hacked.

    I think it might be an inside job though.

  20. No such thing as "Just missed it" by Hangtime · · Score: 2

    This was no coincidence. Someone saw this coming change and decided to cash-in while they still could.

  21. FYI by Nixoloco · · Score: 2, Insightful

    The machine that was hacked was in the PhotoID Office and it was a Windows machine. Based on the bahaviour it was exhibiting, that is- it was scanning other machines to infect, it may have only been a worm and this whole story has been somewhat sensationalized. It may have been oblivious to the fact that data existed on the machine.
    The fact that the machine may have been unpatched reflects poorly on University Administration (ITU) but not on the CS or IT programs.

    Disclaimer: I work and go to school at GMU.

  22. Oldest excuse on the books by iamacat · · Score: 2, Interesting

    I bet they have been "in the process or replacing the system" since last century. They just didn't do any serious work on that until they got busted. Same as US Airways over christmas and countless companies with Y2K bug until 1999. Everyone with decision making power should take a serious pay cut and students should get tuition discounts to offset the cost of dealing with identity theft.

    If they really took the problem seriously, an upgrade wouldn't take long at all. Just mechanically replace SSNs in the database with unique, randomly generated 9 digit numbers and set up a web page that maps SHA(SSN) to the new ID.

  23. Bit more complicated than that by Aexia · · Score: 2, Interesting

    I worked for AT&T Wireless when they were breaking off from AT&T proper. One of things that needed to be done was to replace all of the AT&T employee ID numbers with new AWS employee ID numbers.

    It. Took. For. Ever.

    All sorts of disconnected systems keyed to that AT&T ID # that needed to be updated and changed and the change need to happen in one fell swoop and nothing could fail.

    I'm betting a university setup is even worse.

  24. Re:Social Security Number by Anita+Coney · · Score: 2, Interesting

    Actually, it's a problem with both. When the SSN was first conceived is was specifically NOT supposed to be any sort of ID system. Obviously that changed.

    Some states have solved the problem. In Texas, for example, people can "lock" their credit information. With it locked no one can get credit reports which makes it impossible to get credit, even if the person has the SSN, drivers license, birth certificate, etc.

    Of course the credit companies are fighting these laws because they like the idea of fast and easy credit.

    --
    If someone says he and his monkey have nothing to hide, they almost certainly do.
  25. Privacy Act of 1974 by spockman · · Score: 2, Informative

    Read the Privacy Act of 1974, a quick Google will find it for you. We had to use it in the Military and it basically required you to give permission and sign a form that stated what the organization was going to do with your SSAN, covered a lot of different area's.

  26. Re:Fingerprint reader, any comments? by Enigma_Man · · Score: 2

    You could hack someone's finger off with a sharp implement, and then get their stuff.

    -Jesse

    --
    Nothing says "unprofessional job" like wrinkles in your duct tape.