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Apple to Replace Faulty Nano Screen

Sam Wil writes "Apple has acknowledged a flaw in the iPod nano screen that results in cracking, and attributes it to poor vendor quality. The defect affects less than one-tenth of 1 percent of all the nanos that have shipped so far. Apple will replace the screen of affected units for free." From the article: "However, the representative said that the screen-cracking issue is separate from reports that the slim new music player is more easily scratched than prior models. Complaints about both issues surfaced shortly after Apple introduced the flash memory-based Nano earlier this month. 'A few vocal customers are saying their Nano is more susceptible to scratching than prior iPods,' the Apple representative said. Apple said the Nano is made of the same polycarbonate plastic as the fourth-generation iPod and said it does not believe the scratching problem is widespread." You may recall we had a lively discussion about the screen-scratch flaw a short while back.

92 of 347 comments (clear)

  1. Users with scratched screens are still out in the by TripMaster+Monkey · · Score: 5, Informative

    Interesting...Apple is willing to address the cracked Nano screens, but not the scratched ones.

    Apple said the Nano is made of the same polycarbonate plastic as the fourth-generation iPod and said it does not believe the scratching problem is widespread.

    Hmm...all Apple needs to do to verify the scope of this problem is open up a web browser. To say there's been a lot in the media about the iPod Nano and its butter-soft screen would be a masterpiece of understatement. Googling 'ipod nano screen scratch' yields 521,000 results.

    If you are unfortunate enough to own a Nano, here's some helpful links:

    Hope this helps.
    --
    ____

    ~ |rip/\/\aster /\/\onkey

  2. You'd think... by aschran · · Score: 2, Insightful

    ...that after that whole fiasco with the G4 cube Apple would just get it right when it comes to cracking cases!

    1. Re:You'd think... by Riddlefox · · Score: 3, Funny

      What do you mean? They're doing great! They've really mastered the art of making easily cracked plastic goods! ;)

    2. Re:You'd think... by Overly+Critical+Guy · · Score: 3, Insightful

      They didn't get anything wrong. What the article submitter didn't quote was the part where the Apple guy says the Nano is not only made of the same material as the higher-end iPods, but that they've received no complaints about those iPods.

      Some of the other posters who don't believe Apple and post a bunch of links to websites are making a logical fallacy. Just because there are websites doesn't make the problem widespread. It's not. It's been blown out of proportion by a contingent of people who just don't like iPods for various reasons, including competitors who have been astroturfing websites in a desperate attempt to discredit the Nano.

      In a couple of weeks, nobody will even remember any of this "controversy," because it's overblown and phony. The Nanos are selling like hotcakes.

      --
      "Sufferin' succotash."
  3. Easily scratched... by op12 · · Score: 4, Informative

    Apple said the Nano is made of the same polycarbonate plastic as the fourth-generation iPod...

    ...which also scratches fairly easily! Even with light use, some sort of case is a good idea. I got one of those rubber skins for my 4G and it works great.

    1. Re:Easily scratched... by j-cloth · · Score: 5, Funny


      Think the iSkin people are happy about how easily the iPod scratches? Think Apple is aware of how happy iSkin is? Think people would pay $40 for $0.25 worth of rubber to protect their iPods if they weren't scratch prone?
      Scratchy iPods are good for the economy.
      </Conspiracy theory>

    2. Re:Easily scratched... by Sponge+Bath · · Score: 2, Interesting
      I got one of those rubber skins for my 4G and it works great.

      Even though I really want to make a condom joke,
      I'll ask a serious question instead:
      Why doesn't Apple just include a 20 cent cover with the iPod.
      If you wan't to view the shiny cover, take it out at your own risk.
      It seems a cheap way of avoiding liability.

    3. Re:Easily scratched... by earnest+murderer · · Score: 2, Interesting
      ...which also scratches fairly easily! Even with light use, some sort of case is a good idea. I got one of those rubber skins for my 4G and it works great.

      Whatever happened to TDK's all singing all dancing scratch proof coating that was going to save us from this kind of annoyance?

      Seems to me that pretty much everything that ships in a protective plastic skin ought to be using that instead.

      --
      Platform advocacy is like choosing a favorite severely developmentally disabled child.
  4. Well... by tkrotchko · · Score: 5, Interesting

    The screen does scratch very easily. A friend got one and a few hours later, the screen had fine scratches all over it. His 3G iPod had no scratches on it, so he seems to be very careful. There's something different about the Nano than other iPods that must contribute to this.

    I'll bet Apple will very quietly introduce some changes to contruction but won't admit to it. The scratches will not be heard from again.

    --
    You were mistaken. Which is odd, since memory shouldn't be a problem for you
    1. Re:Well... by Lumpy · · Score: 2, Insightful

      but there is no excuse for it with the price they are charging. I have a pair of glasses on my face that is made out of polycarbonate as well and they are damn hard to scratch. It's called an anti-scratch coating. I even have it on the $6.99 LCD watch on my wrist (I break watches FAST!)

      Apple could have had the scratch coating applied to the screen area only making most people very happy.

      --
      Do not look at laser with remaining good eye.
  5. Thin items snap. by Neo-Rio-101 · · Score: 4, Interesting

    The thing is, the nano is thin like a cell phone. I've already snapped two non-clamshell model cell phones in half by sitting on them - taking the screens out with them and losing all my data. Fortunately the cell phone was free and I cared more for the data than the phone itself. I don't think you can say the same thing for the nano.

    Thin electronic items just snap. Period. That's why the clam-shell cell phone design became more popular IMHO. It was thicker and didn't snap in half unless you really made an effort.

    --
    READY.
    PRINT ""+-0
    1. Re:Thin items snap. by BushCheney08 · · Score: 2, Funny

      ...taking the screens out with them and losing all my data.

      Did you try pulling out the SIM card, or do you think the data is actually stored in the screen?

      --
      Be a real patriot: Question authority. Think for yourself. Formulate your own conclusions.
    2. Re:Thin items snap. by Frankie70 · · Score: 5, Funny

      I've already snapped two non-clamshell model cell phones in half by sitting on them

      Seems to be a strange way to pass the time.

    3. Re:Thin items snap. by BushCheney08 · · Score: 2, Informative

      K. I was just being a dick cos, well, I'm a dick... : p

      w

      --
      Be a real patriot: Question authority. Think for yourself. Formulate your own conclusions.
    4. Re:Thin items snap. by MysteriousPreacher · · Score: 2, Insightful

      Modded as informative? At least one person with mod points has a sense of humour today ;-)

      --
      -- Using the preview button since 2005
    5. Re:Thin items snap. by stevey · · Score: 2, Insightful

      "DDTT" = "Don't Do That Then".

      A fairly common abbreviation I thought ..

    6. Re:Thin items snap. by soft_guy · · Score: 2, Informative

      I cared more for the data than the phone itself. I don't think you can say the same thing for the nano.

      I don't know about you, but my music collection as a whole is more important to me than my iPod.

      Also, to the person who made the comment about "dodgy batteries", Newer Technology has a replacement battery kit that costs like $30. I found it very easy to do on my 2nd gen iPod (which has tiny scratches that do not interfere with my enjoyment of the device). The original batteries in my iPod lasted longer than I expected them to.

      I don't have a nano (mostly because I can't justify buying a nano when I already have a perfectly good 20GB iPod), but I have been 100% satisfied with the iPod I have and would not hesitate to buy another one.

      --
      Avoid Missing Ball for High Score
  6. Wear and tear... by fak3r · · Score: 4, Insightful

    I know this article is about the defective/cracked screens, but I've also read where ppl are upset that the screen is scratched easily. Hello, it's plastic, not glass, it's going to get scratched up, just like your car is going to get door dinged in the parking lot; that's life. My 20G iPod is always on, and yeah, it's 'trashed' according to some, but hey, I think it's worn nicely, it was never my goal to keep it in 'mint condition'; it's not a 1965 Mustang or anything. As for the cases, they're just silly IMO; you take a beautifully designed piece of technology, and then wrap it in some guady piece of rubber. Uggg...to each his own, but ppl that *need* to put cases on their iPods are the same ppl that put bras on the front of their cars. Listen to the music, that's what it's there for...

    1. Re:Wear and tear... by crass751 · · Score: 2, Interesting

      I agree with what you're saying. I was really careful with my 3G iPod for about a week after I got it, and then I slid it across a not so clean table and scratched up the back a bit. After that I stopped caring. I fell on it while horsing around and crushed the white part into the alumninum part causing the sides slightly buldge out. Still works and that's all that matters to me. I'm still impressed with how tough it is.

    2. Re:Wear and tear... by cgenman · · Score: 4, Insightful

      Apple is selling the nano as a vanity item. Everyone wants one because they look so damned sexy. You can walk down the street in New York wearing wearing Prada shoes and a Dolce & Gabana outfit with a fashionably shoplifted 2nd hand jacket, and still the Nano is the hottest thing on you. If you shell out that much cash because the thing is just so bloody lickable, you want it to stay that way for at least a little while.

      My cell-phone is a plastic candybar style that shares a pocket with a rather unwieldy set of keys and a less-cool-than-I-thought-it-would-be aluminum moneyclip. Yet, in a year of abuse it has gotten less scratches than some of the pictures I've seen of day-old nanos. My girlfriend's iRiver looks less abused after two years of use, and it's also black and also goes everywhere with her. And it's by HP for crying out loud.

      It seems like older iPod owners have this attitude that "Yeah, I put up with it, and so should you." Demand better, damn it. Also, realize that this is a different thing. The nano is half the size of your iPod, meaning the scratches are twice as large. And your iPods are white, whereas a lot of the Nanos sold are black, which make the scratches stand out more. And while the iPods get scratched, I haven't seen an iPod get scratched this quickly. Most of the pictures out there look like a 2 or 3 year old iPod, yet are only a few days out of the gate. I can only imagine how badly scratched up they will be in 2 to 3 actual years. Some people are already complaining that they're sufficiently scratched to make the song titles completely illegible. I've never heard of an iPod get that bad.

      I had been planning on buying a Nano, either for myself or my S.O., but I'm definitely waiting until they have this problem solved.

      And the bras on the front of cars absorb radar, letting you drive a bit faster and still slow down in time for the cop. They're functional.

    3. Re:Wear and tear... by birge · · Score: 2, Insightful
      Hello, it's plastic, not glass, it's going to get scratched up, just like your car is going to get door dinged in the parking lot; that's life.

      They could make it out of scratch resistant plastic if they were willing to come down on their ludicrous margins. However, given their target demographic of sycophants, it's probably not neccesary. Also, I can't resist addressing this: there are places in the country (definitely not the Northeast) where having your car dinged up by self-absorbed jerks isn't an inevitable part of life. So on a more general note, I think part of the problem in both cases is low expectations of people and companies.

  7. Trust Apple by nighty5 · · Score: 2, Insightful

    Not only to ackowledge that cracked screens, but then to turn around and say that scratching is not as bad as the other models - sounds like a load of PR hogwash - no matter how good or trendy their technology is.

    I was considering a Nano, but will now wait until the 2nd or 3rd release of it. Happy with my minimal-scratched Gen 3 iPod which I havent treated pretty badly - and it still comes back for more :)

  8. People will complain about any freakin thing by Anonymous Coward · · Score: 2, Insightful

    Oh no! I scratched my iPod! Send me a new one... and if you don't, I'll complain loudly.

    Give me a break.

    My 4G iPod has scratches too... Suck it up and buy a freakin case.

    1. Re:People will complain about any freakin thing by Ride+Jib · · Score: 3, Insightful

      I paid 200 dollars for my nano. Maybe to you that isn't a lot of money, but to me it is. I wanted the nano because of its size, so I could stick it in my pocket and not think about it, just enjoy my music. Buying a case for it would not only make it bulkier, but take away from the beauty of its appearance. I now spend more time thinking about if my nano is getting scratched from the way that I am carrying it, rather than listening to and enjoyinh my music, like I should be.

  9. Quality is suffering by billsoxs · · Score: 5, Insightful

    It used to be that any thing you bought from Apple was almost bullet proof. (ca 1995) I still have computers from that time that are running just fine. Since then they have gone to less expensive and hence cheaper parts, and this is no longer true. My five newer computers from Apple have ALL had problems. Apple fixed those problems but i'd rather have the old bullet proof ones. Still 0.1% is not a lot of defects but it will be expensive to Apple to repair.

    --
    This message was brought to you by "Lack of Sleep."
  10. Re:Users with scratched screens are still out in t by Anonymous Coward · · Score: 5, Interesting

    Could it just be scale? A few small scratches on a small screen is the equivelent of larger scratches on a bigger screen.

  11. Apple Appears by duerra · · Score: 5, Insightful

    Such gadgets are that are clearly intended for everyday use should be designed with at least reasonable quality expectations in mind. For a product that is undeniably going to be rolling around in people's pockets, you would expect that a company would make sure that their product would not be easily abused.

    From what I have read, the Nano is quite sturdy as far as the amount of physical abuse it can take, but the scratching is still a problem. It is not unreasonable for people to expect such products to be at least reasonably scratch-resistant. PDA's, cell phones, and other similar devices don't really tend to have the scratching problems that Nano adopters have expressed frustration over. The fact that there *are* so many people that have voiced on the issue (even though Apple doesn't really admit it) should give an indication to non-owners that maybe there really is a problem. There does appear to be a lot of non-owners that have come down on those that have complained about the issue, but from my analysis over the past few days, other Nano owners tend to sympathize with those people even if they haven't been bothered by it.

    I definitely expect Apple to address the scratching issue internally, even if they don't publically recall the Nanos that have been easily scratched (though it does sound like most retailers are giving refunds without much hassle).

    1. Re:Apple Appears by jigoman · · Score: 2, Funny
      Market: "The iPod mini is a bulletproof device. The casing, unlike the rest of the line is durable, extremely scratch resistant and keeps a boxfresh look for years!"

      Apple: "Ok, we gotta get rid of this top-seller. People are not buying replacements. By making our devices scratch-prone the aging process is accelerated, though only superficial, thereby further enticing the consumer to upgrade with each new release!"

    2. Re:Apple Appears by Reverberant · · Score: 4, Informative
      PDA's, cell phones, and other similar devices don't really tend to have the scratching problems that Nano adopters have expressed frustration over.

      I don't believe this: my last three cell phones (Nokia 6100, Nokia 8260, Sony-Ericsson T610) as well as my Handspring PDA all became horribly scratched after a few weeks of use. I even bought a case for the T610 to prevent scratching, and it hasn't helped a whole lot (WriteRIGHT screen protectors have helped for my PDA). Even my free-with-Comcast-cable-modem 128M Creative MP3 players has a few scratches, and it's been out of the house exactly twice.

      Bases on a quick examination of friend's/relatives cell phones, I'm guessing that most PDAs/MP3 Players/Cell phones have similar issues, but the Nano issue is getting a lot of attention because 1) the Nano looks so aesthetically pleasing, and/or 2) some people like to take Apple town a peg or two, especially those that think Apple values form over function. But I just don't see that most other products are more scratch-resistant, I think we just don't care as much.

  12. Re:Users with scratched screens are still out in t by gowen · · Score: 5, Funny
    Apple is willing to address the cracked Nano screens, but not the scratched ones.
    In other news, shares in "Dave's Hammer Emporium" rose 12 cents in brisk trading.
    --
    Athletic Scholarships to universities make as much sense as academic scholarships to sports teams.
  13. heh by apexdawn · · Score: 3, Insightful

    Apple Product Life Cycle
    Rarely occuring flaw causes uproar(scratches/cracks whatever): check
    Link to previous slashdot post lead to comment section where first comment was "wait for next revision": check

    -Reed

  14. Re:Users with scratched screens are still out in t by Muad'Dave · · Score: 4, Interesting

    My 60GB iPod photo screen is terribly scratch-prone. I carried it home in the fleece-lined pocket of my coat, and it got a huge round scratch from the earbud - with the fuzzy cover over the earbud!

    --
    Tiller's Rule: Never use a word in written form that you've only heard and never read. You will end up looking foolish.
  15. This issue is a serious one to Apple.... by 8127972 · · Score: 3, Interesting

    ..... regardless of how many iPods are affected. The mere mention of this issue caused it's stock value to nosedive 4.4% yesterday. (Surf to HERE for more on this)

    Part of the problem is that Apple has become a MP3 player company, and not a computer company. According to most people in the know, they don't turn a profit from their music store and the so-called halo effect of the iPod is of limited value to them. And then there's the Merrill Lynch downgrade to neutral from buy that they got this morning (Click HERE for more) because "although Apple's recent performance has been extraordinary, there are question marks over the effect of the imminent transition to Intel-based hardware."

    Not good if you're an Apple investor.

    --
    This is my opinion. To make sure you don't steal it, it's covered by the DMCA.
    1. Re:This issue is a serious one to Apple.... by MacGod · · Score: 5, Insightful

      I think if you're an Apple investor, you're probably happy enough about the near-quintupling in the last 2 years that a 4% drop isn't the end of the world.

      --
      "Reality is merely an illusion, albeit a very persistent one " -Albert Einstein
  16. Re:Users with scratched screens are still out in t by Junior+J.+Junior+III · · Score: 4, Funny

    Googling 'ipod nano screen scratch' yields 521,000 results.

    Geez, have they sold that many of them already? That's amazing if they have.

    --
    You see? You see? Your stupid minds! Stupid! Stupid!
  17. Plastic cases by LordSharth · · Score: 3, Insightful

    Problem with the plastic cases is that I bought my ipod because of its small form factor, then I get to make it bulkier just to keep it looking nice, but you have to remove the cover anyway just to dock the damn thing.

    1. Re:Plastic cases by op12 · · Score: 4, Informative

      I don't know about the plastic ones (and maybe even for some those this may be true), but for the rubber skins there is a cutout for the docking connector, and it can connect propery in *most* devices.

  18. FIXED by Chris+Pimlott · · Score: 5, Insightful

    I agree,

    Thin electronic items just snap ... if you SIT ON THEM! So stop carrying it in your back pocket!

  19. Are you saying they're lying? by SPYvSPY · · Score: 4, Insightful

    I don't have a nano, but every other iPod I've had (first and third generation and shuffle) is very scratch-prone. I doubt Nanos are any different. People are just noticing it because this one fits in your pocket, IMO. If they say it's the same plastic, it either is, or it isn't. Are you saying it isn't?

    1. Re:Are you saying they're lying? by Overly+Critical+Guy · · Score: 5, Funny
      Ah, we're about two-thirds of the way on the Apple Product Cycle:

      A minor, rarely occurring flaw in the device begins to be discussed in the Apple support forums. Whiny, artistic types post lengthy diatribes about how this terrible design flaw has made the device unusable and scarred them emotionally. Electronic petitions are created demanding that Apple replace the devices for free, plus pay for counseling to help traumatized users overcome their emotional distress.
      --
      "Sufferin' succotash."
  20. Nano Owner With No Problems by Frobozz0 · · Score: 5, Informative

    I love my Nano. I have a black 4GB Nano, customized. The screen is fine. I have abused it just as much as any other reasonable person. I can assure you that the Nano is no more scratchable than any other 4G iPod. The Mini, which I also own, was impervious to costmetic destruction, though.

    It boils down to this: minor scratches and imperfections are likely with any daily-use product. That's why there's an industry for iPod protectors. HOWEVER, I'd rather have a slighly scuffed Nano with it's nice sheen and sleek profile than to have a Nano with a huge clunky protector that makes it look like crap.

    So if you want a Nano, perhaps you should consider that your expectations have been set too high if you think a scuff or scratch is unacceptible. You'r probably the kind of person who gets minor dents and dings on your car fixed the day they happen. Or better yet, are you the lamer that has a car bra? Let it go. Damage happens. The Nano is not at fault-- look in the mirror.

    I'm not discrediting the people who had actual CRACKED screens-- that's B.S. It should be fixed. Scratches ... get a life.

    --
    "Politicians find new names for institutions which under old names have become odious to the people."
    1. Re:Nano Owner With No Problems by asv108 · · Score: 4, Insightful
      I'm not discrediting the people who had actual CRACKED screens-- that's B.S. It should be fixed. Scratches ... get a life.

      I'm sorry, but I think its a reasonable request to be able to put an ipod nano in your pocket, unprotected, and expect not to look like crap after a few days of use. My 3g ipod is a year old. While the battery life is down to about 2-3 hours of use, the case and screen look fine after keeping it in my pocket daily, for over a year. While you may not have an issue, there are obviously thousands of people who dissatisfied.

      I see a lot of Apple apologists saying "use a case" buy a "screen protector" but any of those solutions are simply compensating for a design flaw.

  21. Re:Users with scratched screens are still out in t by Anonymous Coward · · Score: 4, Insightful

    So you're saying that the lesson is "Consumer electronics made of nice-textured semi-soft plastics can scratch easily"?

    I mean, I hate cosmetic scratches as much as the next guy, but every farking portable electronic device I own has scratches on it. My GBA has scratches, and it carry it around in a case. My iPod mini has scratches, and I keep it in a pocket, alone. My old CD player is covered in pits and scratches from living in my backpack with BOOKS (no metal, no binders, books).

    Jeez, someone call the wah-mbulance. I can understand being angry about faulty batteries, but wear and tear? *rolls eyes*

  22. Re:Users with scratched screens are still out in t by Microlith · · Score: 3, Interesting

    All iPods are equally scratchable.

    How badly they get scratched depends on how well you take care of it.

    If they're ending up terribly, horribly scratched, then you aren't taking care of it. My 3G is roughed up, but isn't horribly scratched cause I keep it in the case it came with whenever I use it.

  23. Put a clear plastic screen sticker on it!! by mekkab · · Score: 4, Interesting

    These are not only good for PDAs, but they make them for digital camera screens, too. Its clear, its plastic, it'll take the dings, and its cheap.

    Isn't it obvious?

    --
    In the future, I would want to not be isolated from my friends in the Space Station.
  24. Re:Anyone know the difference... by robbieduncan · · Score: 3, Informative

    The Mini had an aluminium casing. All other iPods have some form of plastic.

  25. Plastic things in my pocket by el_womble · · Score: 5, Insightful

    iPod 3G - Scratched to hell
    Nokia Phone - Scratched to hell, but ugly so scratches don't notice
    Key Fob - Scratched to hell
    Gameboy - Scratched to hell

    My leather wallet is scratched. My keys have scratches.

    If you put something in you pocket it will scratch. Now break? Thats a different story. If the screen on my phone, iPod or Gameboy had broken through what I would concider fair use - putting it in my pocket, I'd be kicking up a fuss.

    Apple are doing the right thing by replacing the parts that have broken. If you don't want something to scratch, don't put it in your pocket, or let it touch anything else.

    --
    Scared of flying, pointy things snce 1979!
  26. Plastic care... by SPYvSPY · · Score: 3, Insightful

    Any plastic item needs care. I bought a 35 thousand dollar Honda S2000 back in the days when the rear window was plastic. That thing got scratched every single time you lowered or raised the convertible top. If you think Nano owners are bent out of shape, you should have seen the Honda message boards. After a while, people figured out that if you cared for the plastic window with Plexus or a similar product, and treated it with appropriate caution, it was fine. It really seems to me that every iPod release is accompanied by a chorus of complainers--first the battery life (a problem I never had with any of my four iPods), then clicking noises between tracks (a software issue addressed by Apple), then HD noise on the output (easily fixed--get a non-HD device!), and now the screen is scratching up. Excuse me if I don't have much sympathy. My half-decade of iPod ownership tells me that this is a bunch of sour grapes and buyer's remorse.

  27. Re:Really? by HardCase · · Score: 4, Insightful

    They were referring to the scratching issue, not the cracking issue. The article was pretty clear about that. You know...the article? The one that you rea...oh, right.

  28. Re:Users with scratched screens are still out in t by Threni · · Score: 2, Insightful

    > Interesting...Apple is willing to address the cracked Nano screens, but not the
    > scratched ones. ...in the US only. In the UK we're probably as screwed as we are with the dodgy batteries on previous models (which are being replaced for free in the US).

    Still, who needs an overpriced Apple when a Creative Zen player offers better sound quality and higher storage capacity for a lower price?

  29. re: correction! by Nerftoe · · Score: 3, Interesting

    OOPS - Link included below:

    This guy has a pictoral on how he fixed up his nano screen with Brasso. Pretty amazing stuff, if it's legit.

    - - - - - - - - -
    Want a nano? Find 5 others that want a nano too, and you're all set.

  30. Re:Users with scratched screens are still out in t by HardCase · · Score: 4, Insightful

    I'm not picking on you, yours was just the first post that I saw talking about the goodness of fleece-lined pockets.

    Fleece, cotton, or almost any other natural fiber is just great at picking up all sorts of tiny, rough, abrasive objects. It feels nice and soft to your hands because those tiny objects are too small for your hands to feel, but at some point, enough of them accumulate and that soft, fleece-lined pocket starts acting like a sandpaper-lined pocket.

    Fuzzy covered earbud? It just ground the abrasive gunk into your iPod.

    -h-

  31. As an Apple investor... by SPYvSPY · · Score: 4, Interesting

    I totally disagree.

    Since this bitch session about the Nano is just a typical part of the Apple product life cycle (i.e., happens every time a new model is released), the smart investor increased his position at the end of the day yesterday and watches the profits roll in over the next few weeks as this blows over. I threw an extra 5K on before the bell, and I'm already up 2% on the morning trading.

    On this topic, watch what happens during the buildup to Intel Macs next year. The stock will build as news outlets figure out the implications of OS X on Intel. Then some flaw will be found in the first gen Intel Macs. Then it will blow over. You have to know when to buy Apple to make money as an Apple investor. Personally, I'm up over 30% average across all my shares, and more than 150% on certain individual purchases. Those are real estate numbers, my friend. Bring on the complainers!

  32. The black Nano is worse by thatguywhoiam · · Score: 4, Informative
    Because of the way the Nano is designed, emitting light in from the sides as well as the front, the black model will show scratches much more vividly than the white model.

    See here for more info.

    --
    If Jesus wants me it knows where to find me.
  33. Re:ipod screen by FidelCatsro · · Score: 4, Funny

    I actually think its a conspiracy to reintroduce the smoking jacket. You iPod would be in grand shape if it was housed in a lovely Velvet jacket

    --
    The only things certain in war are Propaganda and Death. You can never be sure which is which though
  34. Re:Users with scratched screens are still out in t by gowen · · Score: 5, Insightful
    If they're ending up terribly, horribly scratched, then you aren't taking care of it.
    But Apple are marketing the nano as the ultimate in fits-in-your-pocket convenience. That's not much good if putting it in your pocket causes the screen to become unreadable, is it?
    --
    Athletic Scholarships to universities make as much sense as academic scholarships to sports teams.
  35. Re:How many does it effect by 94229a · · Score: 2, Informative

    I am assuming that they wouldn't have published a number if they didn't have something to back it up. And it seems to match what we've been hearing on the Internet. The ipodnanosucks.com website only found 3 or 4 other people with cracked screens.

    But I guess the skepticism is largely based on "how could they get such a precise figure"? I don't pretend to understand manufacturing procedures, but I'll take a stab at it.

    1) Perhaps all the cracked screens were documented to be from the same manufacturing run?
    2) Perhaps the internal Quality Control testing procedures found a certain percentage of defective screens.
    3) Perhaps it is based on reported cases in the field. But I would bet that anyone with a cracked screen would report it immediately. I can't imagine that if 1000 people had the problem only 100 people would report it. But now I'm pulling numbers out of a hat.

    And the manufacturing angle holds weight to me, because I don't see what other cause it could be. The screens are cracked in a very specific way. And they crack with no pressure applied to them. Feels like a bad run of iPods -- not some inherent flaw.

  36. Break/Scratched screens likely the same problem... by PortHaven · · Score: 4, Interesting

    I am very suspicious that the broken screens and the scratched screens are due to the same problem. And as such are merely polar ends of the real issue.

    Could it be, that the manufacturer's "hardener" levels were off. Certain polycarbonate batches receiving too much "hardeners" (resulting in cracked screens) and other batches receiving too little "hardener" resulting is extremely easy scratched screens.

    I find it interesting from a chemical engineering stand point that both problems could be directly related to a fluctuation of hardener levels but not a single article or post I've read has mentioned the possibility of such?

    - The Saj

  37. Damage stems from use, use common sense. by Jtheletter · · Score: 2, Insightful
    The screen does scratch very easily. A friend got one and a few hours later, the screen had fine scratches all over it. His 3G iPod had no scratches on it, so he seems to be very careful. There's something different about the Nano than other iPods that must contribute to this.

    I'm only hazarding a guess here but I'll bet most of the problems stem from the fact that more people are putting the nano in more confined spaces, i.e. pockets, purses, tighter/smaller pockets. The simple reason is that it's smaller and more portable, so they say "hey, my 40gig ipod was uncomfortable in my jeans pocket, but this nano fits perfectly!" And wala, now the nano is introduced to more scratching than its predecessor.

    A lot of this is unconscious, people may not even notice that they are treating the device differently. Also, I think a lot more people (at least the ipod owners I know) tend to use belt clips for their ipods, whereas with the nano it just fits in a pocket so much easier, why not toss it in there?

    Look, if the materials are identical as Apple claims then the only way you can get more scratching on a nano vs older ipods is by handling it differently. Technology has always been fragile people, just because we've recently gotten much better at hardening it doesn't mean it's indestrutable. Use some caution, common sense, and a condom. ;)

    --
    -- I'm not a pessimist, I'm a realist. It's not my fault that life sucks so much. --
    1. Re:Damage stems from use, use common sense. by Jtheletter · · Score: 3, Insightful
      Common sense says that if a device is advertised as portable and able to be carried around everywhere I go it should be designed as such. I should be able to carry it in my pocket or backpack without worrying that it's going to scratch. They should have used a harder material to cover the screen.

      So is your cellphone scratch-free? Is your Gameboy scratch-free? How about your keychains, etc etc? Scratches happen, granted you can use "scratch-proof" plastics but even those scratch and they are rather expensive. Don't believe me? Go to the optomotrist and ask to have your lenses made of scratch-proof plastic, it's at least $30 most everyplace. Sure $30 doesn't seem like much, until you start trying to hit a certain price point with your product and a certain profit margin to stay profitable.

      Slashdot had a story on the materials cost for the nano and put it somewhere around $98 including assembly cost, let's say scratch-proof plastic costs a manufacturer roughly 33% of what you pay at the eye doctor, so it's $10 per screen. You've just increased the material cost of your product by 10%, that's huge! Even 5% would be a lot margin-wise. As someone else said, a good rule of thumb is every $1 extra in materials cost translates to $4 more in final product price.

      iPods can take a great deal of abuse, but demanding that they not even scratch is rather rediculous. All portable devices scratch when you put them in a pocket or bag unprotected, that's why most cell phones with LCDs and the GBA-SP are clamshell style, they fold over to protect the delicate screen. Just try leaving your phone flipped open or your GBA-SP open and in a backpack, I guarantee you'll see the same amount of scratching. And aren't these portable devices expected to go everywhere with you? Phones especially are designed to take damage, I've dropped mine at a jog more times than I care to think about and it's scratched to hell but still works.

      And before anyone goes off on my armchair QBing here, I own an ipod mini, and my friend purchased a nano last week. I've seen and used ipods, they're just like any other screen, take care with it and it'll be fine, treat it like the whole thing is made of stainless steel and don't be surprised when normal wear occurs.

      The other point that people seem to be glossing over and that I tried to highlight in my OP was that Apple is claiming the nano screens (outer plastic) are the same material as all other ipods. So that means one of two things, either Apple is lying (not smart, and why would they, they only stand to lose in that case) or people are doing more damage and/or have higher expectations than before. Perhaps it's just people's perception, no one much noticed or cared about a few scratches when it was just B/W text song titles being displayed, but now that they have a tiny color screen every obscured pixel is a personal affront!

      Again, if in fact the materials are the same then the only way they can scratch more (than previous ipod models) is through different use!

      --
      -- I'm not a pessimist, I'm a realist. It's not my fault that life sucks so much. --
  38. easily damaged by MooseTick · · Score: 2, Funny

    The Nano is too easy to damage. I found that a 3 year old with a $0.49 Exacto knife can make the screen nearly unreadable. How is the average user supposed to use a device that can be so easily damaged. I think that if they used 2" bulletproff glass for the screen that it would be more scratch resistant and buff out more easily.

    BTW: Back in my day, scratching was done with two turntables and a microphone!

  39. Re:How many does it effect by Thrudheim · · Score: 2, Interesting

    The .1% figure refers to the manufacturing defect that causes screens to crack, not the scratching issue. Anyway, Apple has said it will replace 100% of the nanos with this problem. That is the most relevant statistic. Even if all units were defective, it's on them. I've been planning to buy a nano as a gift this upcoming holiday season. This promise by Apple is enough to give me assurance to go ahead with those plans.

    The are different ways for Apple to come up with the statistic. They could take samples from the production line and identify the percentage of problem units. Alternatively, the problem could have been traced to a particular batch of screens amounting to .1% units shipped, all of which are defective. But, again, I don't really care as long as a bad unit will get replaced.

  40. nano users == scratch-o-phobia by aurelian · · Score: 3, Insightful
    I'm inclined to agree. For me, a sign of quality in hardware is the ability to take a few dents and scratches and still work. If people are saying their nanos are so scratched as to be unusable then that's another thing - but all the pictures I've seen are of pretty minor stuff.

    I think the problem is that the shiny plastic aesthetic of the nano is the very thing which appeals to people who are really bothered about scratches. I'm far more likely to buy a device with an aluminium case, or which looks more functional than funky.

    1. Re:nano users == scratch-o-phobia by Kosmatos · · Score: 4, Informative

      You fail to take into account that very nearly the only reason to purchase the Apple MP3 player in most cases is as a fashion accessory.

      Definitely flamebait. Here's one of those "other cases": What got me on the bandwagon was Apple's more complete solution to my musical needs than I could find elsewhere. Apple has many of the pieces required for my home+portable music needs, all integrated seamlessly to one another. Well integrated! The fact that the hardware is stylish and of good quality (well, maybe not the Nano, but the other items I own are amazing) is not a major factor, though I do enjoy it. Its the Hardware + software + accessories product lineup and how they work together that I like.

      What RANDOM software do you propose I use with your suggested MP3 player? After all, these things need to plug into a computer to be filled up and useful.

      Here's my integrated solution. It all works quite well together.

      - Apple Lossless Format, for ripping all my CDs to NAS with max quality - iTunes player for Mac, free, for playing and managing all my music - Airport Express, to send the music to remote speakers, from iTunes - iTMS, easily buy music, within iTunes. Not 192khz/24-bit, but still good. - Mac Mini for kitchen music/email/web. Awesome. Great wireless KB + mouse - iTunes player for Windows PC, for my Dell Laptop - iPod Nano, works very well with iTunes, super interface, 185 lossless songs

      I love how my Nano lets me rate stuff and then synchronizes with my main collection. Its all about software and integration... And iTunes music player software also has built-in support for podcasts, audio books, etc.

      Nobody else can compete with a solution that works so well together, that I saw. Of course, this is Slashdot, so any real other integrated alternatives will surely surface in a reply, but your MP3 player suggestion just doesn't solve much for me. It is probably as useless as my old RCA Lyra, which needs Musicmatch to work.

      --
      I'm your huckleberry
  41. Re:Users with scratched screens are still out in t by Junior+J.+Junior+III · · Score: 2, Funny

    Yeah, exactly. And likewise with the correlation of google's results for searching for "iPod Nano scratch" and the number of actual problems.

    I didn't leap to a conclusion, I reducto ad absurdem'ed the parent.

    --
    You see? You see? Your stupid minds! Stupid! Stupid!
  42. Re:Users with scratched screens are still out in t by Darth · · Score: 5, Insightful

    Hmm...all Apple needs to do to verify the scope of this problem is open up a web browser. To say there's been a lot in the media about the iPod Nano and its butter-soft screen would be a masterpiece of understatement. Googling 'ipod nano screen scratch' yields 521,000 results.

    Personally, i'm greatly offended with the amount of attention this is getting in light of so much more serious problems.
    Almost nobody in this country seems to care about the rampant and unchecked violence of werewolves against the U.S. population.
    The problem should be clear and obvious to the government and the population. One has merely to do a Google search on "werewolf attack 2004 u.s." to find that there were almost half a million werewolf attacks last year in this country.

    That's just ridiculous.

    --
    Darth --
    Nil Mortifi, Sine Lucre
  43. Re:Users with scratched screens are still out in t by stuntpope · · Score: 2, Funny

    Creative's new jingle:
    I want my MP3... music for nothing, get your worms for free. ;)

  44. Nano scratches are nothing by Nice2Cats · · Score: 2, Funny
    If you think the scratches on the nano are bad, you should see my iPod Shuffle -- I can't even see the damn screen anymore.

    Oh, wait...

  45. Re:Users with scratched screens are still out in t by Anonymous Coward · · Score: 2, Insightful

    not having owned a previous ipod i cant answer if its a scale issue, but just having it in my jeans pocket has resulted in scratches that have made it nearly impossible to read the screen.

    you pay the extra money for apple stuff because its such high quality in all aspects, so to have a device like this that is scratched almost beyond recgonition from daily use is simply unacceptable.

  46. Re:Users with scratched screens are still out in t by jfv · · Score: 3, Insightful

    >Googling 'ipod nano screen scratch' yields 521,000 results.

    You're joking, right? Of course it does- it displays almost every webpage that has 'ipod', 'nano', 'screen' and 'scratch' in it. Is that supposed to mean anything? Googling "ipod nano screen scratch" yields nine hits, and guess what, this doesn't mean anything either.

    J.

  47. Re:Users with scratched screens are still out in t by Xugumad · · Score: 4, Funny

    You think that's bad? Forget scratches, 'ipod nano kills' yields 120,000 results! :)

  48. I think I've figured out the scratching issue by Yeechang+Lee · · Score: 3, Informative
    Here's what I sent to some other people on easily-scratchable nanos. Note that this does *not* discuss the cracking/breaking-screen problem that Apple is promising to fix. The two are completely-separate issues.

    [...]

    Note that Apple is promising to deal with actual defects to the LCD screen itself. Not mere scratches, for which Apple is simply advising people to buy cases to avoid. (I've heard of people using clear packing tape and badge holders.) I believe I've solved the mystery of the scratches.

    After our Monday conversation I paid a visit to both a Apple and a CompUSA retail store here in San Francisco. The displayed nanos at both locations indeed had scratches all over the shell, while the minis' screens did not. The breakthrough occurred when I realized that the displayed iPod classic was scratched up in an identical way.

    Both the classic and nano iPods' front outer shells are made of clear polycarbonate plastic that completely covers the colored (white or black) plastic and the LCD screen. Remember that the various iPod classic models were, and are, always too big for a pants pocket. In addition, by the time they became popular, plenty of cases were available. When the minis--the first pants-pocketable iPods--came out, Apple decided to go with a scratch-resistant, brushed-aluminum case that left the LCD screen's glass outer layer bare. As anyone who's worn eyeglasses knows, glass is much, much more scratch-resistant than any plastic. (In retrospect I shouldn't have been surprised to hear that a tissue scratched up your nano; the pulp that tissues and paper towels are made out of is very rough. That's why the best thing to clean eyeglasses with is a lint-free lens cloth/tissue or a clean cotton t-shirt. Take it from someone who's been wearing lenses since the age of six.)

    Due to Apple's decision to revert to a classic-like outer shell with the nano, for the first time this clear plastic is being exposed to a much tougher environment than before. It doesn't help that a) nano-sized cases won't be in stock for another two weeks, b) scratches are more meaningful compared to the small size of the nano screen (although anyone who says that the scratches make their screens unusuable is lying; they are simply not visible from most angles), and c) the nanos are the first iPods--with the minor exception of the special U2 units--that are available in black, a color that scratches are much more visible on than white.

    Bottom line: iPod classics scratch easily. iPod nanos scratch easily. iPod minis don't.

    [...]
  49. Re:Users with scratched screens are still out in t by Rob_Warwick · · Score: 5, Funny

    I've got an iPod Shuffle. No scratches on my screen!

  50. Re:Are you guys bored or something? by TheRaven64 · · Score: 4, Insightful
    You're missing something important:

    Apple Made Them

    Of course, we all know that Apple are fairly close to perfect, so this is obviously big new. Not quite as big as the news that Google did something wrong, but pretty big, nonetheless. Of course, if it had been Microsoft then it wouldn't have been news, but it would still have been posted on Slashdot so people could have a chance to say how much better Linux is, and how Apple would never have made the same mistake.

    --
    I am TheRaven on Soylent News
  51. iPod Shuffle Scrathes by pyro_peter_911 · · Score: 2, Funny

    I bought an iPod Shuffle and it is so scratched up that I can't see the screen at all!

    Peter

  52. Re:Users with scratched screens are still out in t by Wiwi+Jumbo · · Score: 2, Insightful

    While that is a good point... After hearing about just how much thought apple is suppose to put in their products, I find it hard to accept that a music player that's suppose to go in your pocket isn't designed to withstand a pocket.

    --
    Wiwi
    "I trust in my abilities,
    but I want more then they offer"
  53. Re:Users with scratched screens are still out in t by pyite · · Score: 2, Informative

    Well, while not the same as directly marketing it as such, let's remember it was introduced by Steve Jobs by pulling it out of his jeans' pocket.

    --

    "Nature doesn't care how smart you are. You can still be wrong." - Richard Feynman

  54. Re:Users with scratched screens are still out in t by Wiwi+Jumbo · · Score: 2, Insightful

    Jobs unveiled it by pulling it out of his pocket. Plus, I believe the press release before the event said something along the lines of "We started this with 1000 songs in your pocket. Time to do it again."

    I think both of those are pretty big endorsements of putting it in your pocket.

    --
    Wiwi
    "I trust in my abilities,
    but I want more then they offer"
  55. scratches- bah- ipod nano is durable.. by acomj · · Score: 2, Insightful

    Who cares if the screen scratches, get a case or one of the plastic polishes.

    The greater concern with devices of this type is the drop on pavement, gym floor test. The ipod acording to the ars-digita review is super durable and very hard to break, a much more important metric than how scratchable it is.

  56. Re:Users with scratched screens are still out in t by uradu · · Score: 4, Insightful

    Look, like has been mentioned by many in That Other Thread, most people buying the Nano have plenty of prior experience with plastic pocket gadgets, and the kind of wear and tear they can reasonably expect. I doubt most of these people would all of a sudden complain about the same sort of scratches on their Nano that they already have on their cell phone etc. I have a Sony Ericsson T610 phone, which has black shiny plastic around the screen almost identical to the Nano. I always keep it in my pocket without a case, rubbing against the keys and change. The silver painted parts are seriously scratched and and worn, with the white plastic underneath showing through in many places. The T-Mobile logo is completely worn off, not a trace of it is left. And yet the screen and black plastic parts have no scratches to speak of. Sure, there are some surface abrasions that make it a bit matte rather than shiny in a few areas (especially around edges and corners), but there are no prominent scratches or gouges. The screen itself has virtually no visible damage. A lot more annoying is pocket lint that makes its way through openings (around keys, through the battery compartment etc.) behind the screen. I've seen several of the posted pictures of considerably scratched Nanos. Assuming the scratches really happened through trivial use and not due to malicious actions to denigrate Apple, I must conclude that the Nano does indeed scratch a lot easier than other devices.

  57. Very few scratches from extreme abuse by Warlock7 · · Score: 2, Informative

    The tests done at ArsTechnica were pretty extreme and the scratching they caused wasn't nearly as bad as some people here are describing their own experiences to be.

    There have been, as always on /., some extreme claims made by people here.

  58. Use Brasso by Twid · · Score: 3, Informative

    I completely removed all scratches from my black nano using Brasso. (Which I got the idea for from the previous Slashdot thread on this.)

    Full story here. Check out the before and after pictures, I was really surprised by the great results.

    And yes, my nano is now sitting in a baggie, waiting for my case to arrive. :) I think that's the main issue with the nano, you (mostly) can't get cases right now either through Apple or third-parties. I imagine by the end of the month this won't be the case and this issue will blow over just in time for the Christmas buying season.

    --
    - "When you want something with all your heart, the entire universe conspires to give it to you" -Paulo Coelho
  59. Re:Users with scratched screens are still out in t by Seanasy · · Score: 5, Funny
    Googling 'ipod nano screen scratch' yields 521,000 results.

    Googling for 'baby zombie rampage' yields 98,900 results! Run for your lives!

  60. Hardly by tfcdesign · · Score: 2, Insightful

    all Apple needs to do to verify the scope of this problem is open up a web browser.

    The problem with your logic is: satisfied customers dont complain. What you see on the 'net is the same complaint 1000 times. Kinda like when CNN kept showing the same man in Iraq stealing the same vase every 5 minutes for 3 days.

    Apple can only go by the complaints they receive.

    Besides, being an iPod owner, I would say individual care partially to blame. Delicate things need to be treated delicately.

  61. you completely misunderstand... by YesIAmAScript · · Score: 4, Informative

    The screens that are cracking in this case are the LCD module inside the iPod nano, not the polycarbonate plastic sheet over it. I know this because it is when the glass (yes, glass) inside the LCD breaks is when you hear people describe that simultaneous with the display cracking also the pixels stopped responding on one side of the crack (or both). Also, people are saying the LCD cracked on them, with "no external damage". This they are referring to a crack inside the unit, not on the polycarbonate cover.

    Honestly, it's by far the most common problem I've had with LCDs. I've broken LCDs in both pagers and cellphones in this same fashion (LCD glass broken, not outside plastic). And I'm sure most people have has similar experiences.

    So, you're way off. They cannot be the same issue.

    As to perhaps the scratches problem itself is due to hardener, I agree it is possible. But having scratched a few iPods in my day also (including a nano), I have to believe Apple's story here. It's no different than the others except perhaps that since the screen is so small and the pixel density so high, scratches matter more than they have in the past.

    --
    http://lkml.org/lkml/2005/8/20/95
  62. Polycarbonate scratchcoats... by nweaver · · Score: 2, Informative

    The annoyance is: There ARE nice scratch-resistant coats for polycarbonate lenses. They are SOP on polycarbonate glasses (very light and strong, quite common for sports-goggles).

    Fortunatly, polycarbonate can be polished well. So I'm planning on just polishing mine out once the cases are available.

    --
    Test your net with Netalyzr
  63. Excuse me? by SPYvSPY · · Score: 3, Insightful

    First of all, I'm both an investor and a customer. I can't imagine being one and not the other. Secondly, Apple hasn't done anything but respond to customer issues--it's not as if they stop paying attention to problem hardware as soon as their share price recovers. (Anyone remember the PowerBook AC replacement program?) Third, at some point you have to look at the pattern of consumers griping every time a new Apple product is released and ask yourself: is Apple failing its consumers, or is a small minority of consumers just a bunch of whiners? Considering that Apple has always managed to recover from these temporary "debacles" in short measure, I suspect that the consumers are being unreasonable. I mean, come on, they're bitching about scratches! Finally, as I point out in another posting here, this happens to all sorts of manufacturers all the time. The hype around Apple releases just seems to amplify the backlash too.

  64. Re:Users with scratched screens are still out in t by Prophet+of+Nixon · · Score: 2, Interesting

    Ipods have never been designed for the pocket... its my main problem with them (and the reason I never bought another after mine died). The touch sensitive controls and interface that requires one hand to hold while the other operates make their devices impossible to operate without taking out of the pocket and staring at them. For an excellent pocketable interface, look at an old Rio 500. The buttons have different shapes, have a good tactile press about them, and are hard to push accidentally, even if its in your pocket with your wallet or knife or whatnot.

    What I will say for the Ipod though, is that its the finest thing ever made to leave in your car for music. Its weird though... I've had an mp3 player around since the first Rio, but now that the Ipod died I've not replaced it; I've been walking about with no portable music, and I feel better than before. Though I can't get that song about a desert and a horse with no name out of my head... maybe that was the reason I started listening to other music all the time anyway?

  65. Re:Users with scratched screens are still out in t by wchanley · · Score: 2, Insightful
    The anti-fanboys are taking what they think is Apple's implied marketing position to new levels.

    Apple doesn't represent the Nano as being indestructible. Apple doesn't claim that it'll survive in your pocket scratch-free. They say it'll FIT in your pocket. Utterly different idea.

  66. Re:Users with scratched screens are still out in t by Golias · · Score: 2, Funny

    Ipods have never been designed for the pocket...

    WTF? I've never carried my 3G 20GB iPod any other way. It fits perfectly in the front or back pocket of my jeans.

    The touch sensitive controls and interface that requires one hand to hold while the other operates...

    Only if you belong to a species which has no opposable thumbs. Do you peel bananas with your teeth, too?

    --

    Information wants to be anthropomorphized.

  67. Re:Users with scratched screens are still out in t by MadEE · · Score: 2

    So you are saying that because the happy people on TV are holding it in their hand or have it in an arm band we should conclude that this is the only way it should be used? You sir have just taken fanboy logic to a new level.

    Read my post, it is in reference to marketing. I never said the device should never be put in the pocket, only it wasn't marketed for that. Heck I never even said that the Nano's susceptibility to scratches is ok. But if you actually read what I wrote you would know that and to that I say; Sir you have taken illiteracy to a new level.

  68. Re:Users with scratched screens are still out in t by Van+Halen · · Score: 2, Interesting

    Gapless playback is a problem becuase files aren't encoded properly. The end of one file and the start of the next don't line up.

    If you'd read the site I linked to, you'd understand that this is only a very small part of the problem. The iPod (and iTunes) adds a much larger gap than can be attributed to encoded frame length alone. The site shows this beautifully with real data. It's simply sloppy programming on Apple's part - they obviously chose to do the simplest thing, which is don't even open or start decoding the next file until the current one is finished playing and closed. Any decent programmer worthy of breathing could buffer audio output so that there's no extra delay introduced. And the gap inherent in the frame size could be removed with a little smart logic that skips any silence at the end of the very last frame.

    They're just too lazy (and this is the company that's constantly praised for "paying attention to detail" - yeah right!).

    If that bothers you then stick the wav files together and compress it as one file. It would be easy for playback software to support virtual tracks within that larger track.

    That's not even close to an acceptable solution. The entire CD becomes one big track, and you can no longer store metadata on a per-song basis. You can't skip around and play individual songs. Doesn't work.

    Importing the album twice isn't acceptable either, so don't even think about suggesting that. :)

    Plenty of complete solutions do exist, but I'm not holding my breath waiting for their implementation.

    Most people don't care.

    Exactly, and that's why it's so frustrating to me. I do care, but I know the current situation makes it unlikely that Apple (or any of its competitors) will listen to the minority. It's really the only blemish on an otherwise superb listening experience, so I usually focus on the positives (and the music!) and enjoy myself anyway. ;)