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Handling Caller ID Spoofing?
An anonymous reader writes "A nice little old lady I know has had her number spoofed by some car warranty scammers. They're calling hundreds of potential victims per day pretending to use her phone number, and the angry ones call her back; some of them have even left death threats. She's terrified. Some well-intending anti-telemarketing folks have posted her address on the 'net as well. How can we figure out where these scammer bastards are, and what's the state of the current legislation to prevent caller ID spoofing? I called the FBI in Boston (near where she lives) and they said they can't help. She's called her phone company, but they said they can't help either. She's had the same number for over 50 years and doesn't want to change it." If the Feds can't or won't handle it, what's the best approach here?
Well good grief, the two exact entities who are supposed to take care of this kind of thing refuse, then just what is going on in this country?
I'd just call them both a few more times to see if there's anywhere to get, it's very clear laws have been broken.
"Most people, I think, don't even know what a rootkit is, so why should they care about it?"
Bring the news media in on it, somebody a little more mainstream than Slashdot.
Then start making threats, and if the phonecalls are inter-state commerce it is a federal issue. Back them up against a wall and force them to act.
Call local elected reps (state & federal) saying that you're unable to get anyone to deal with the issue. Call the FBI in DC as well. If she's getting interstate death threats, that's illegal and the FBI can call the people back. I've had good luck with my local FBI office (Ann Arbor) when I received an interstate death threat.
.. or she could hire - the A-TEAM!
The call can quite easily be traced back to where it came from -- even if it's voip in nature, at very least you can find the originating carrier and they can deal with their customer.
We run a very popular VoIP service (http://ironvoice.com) and tightly control caller id in a manner that still gives our customers flexibility but still imposes responsibility.
The FBI can certainly help, that's bogus. The phone company can certainly help, that's bogus as well. The phone company knows from which carrier the call came from and so on and so forth until they can pin down the offending carrier.
Legislation isn't the answer -- customer service is.
In Canada, we have a governing body similar to your FCC called the CRTC. Whenever we have such problems we can contact them and they'll conduct an investigation. So far I've put an end to three instances of harassing telemarketing / late night fax blitzing. I'd contact the FCC next, see what they have to say. Someone somewhere is in charge of moderating this...
You can use http://whocalled.us/ to coordinate investigation. Even though the number is spoofed, as long as they are using it consistently it is still an identifier. As everyone shares facts they discover it's possible to find the true identity.
Caller ID spoofing has become a real problem, but political representatives are too busy flashing around fake solutions to hyperinflated problems, like throwing more money at stopping the 9000 pedo penises from raping children over the internets.
If anyone has a technological solution, please post it, as we have more of a chance of fixing this stuff as engineers than the politicians do as legislators.
Doesn't this count as wire fraud?
Mind you this practice will get attention when the numbers used are not those of citizens but those used by government lobbying corporations.
"Because we are not employing at entry level, offshoring will kill our industry stone dead."
1) Have her set up an answering machine with a short explanation.
2) Get the mainstream media involved.
Trolling is a art,
Why should she change her phone number for goodness sake? She has done nothing wrong. She's had that number for over 50 years. Seriously, you should be outraged against those who have actually done wrong here, not suggesting she take the rap herself.
About all I can do is have a nice conversation with the caller, explain the situation, and ask them to talk with the scammer next time and find out who they are. I volunteer that I have some employees in Afghanistan who, in exchange for a ticket home, will be happy to pay the bastards a visit.
Ibid.
You can try contacting your state's attorney. They're normally pretty helpful ... because most are elected (at least in my state anyway).
Come on its 2008, we can't just take such trifling things as an individuals vouching for someone and their previous good record. She SAYS that she didn't make the call, but what would she say if she was waterboarded? Would she stick to her story or switch it to admit that she did make all the calls?
Sure she claims that she doesn't want to change her number just because she has had it for 50 years, but couldn't that be because she co-ordinates a major terrorist cell of grandmas across america (known in intelligence circles as Al-Quilter)? These evil women are spreading hate through out of date sugary treats and a fondness for knowing everything that is going on in the world while comparing it unfavourably with their own personal ideology of "it was better when I was young". We must stop these pedallers of hate against modern American who condemn the US of A as going to hell in a hand cart and not the sort of country that they want to live in. Death to Al-Quilter
I say condemn her based on the irrefutable caller ID evidence.
Seriously though its good that this old dear has someone looking out for her because in modern America you could easily see her being prosecuted because of an unfortunate conjunction of evidence.
An Eye for an Eye will make the whole world blind - Gandhi
Why should she change her phone number for goodness sake?
Even if the perpetrators are caught, she may still have to change her phone number, so she should probably consider just doing it now. Now that her number has been associated with the scammers, the effects may linger for a long time.
Why not, for the immediate future, setup her voicemail to answer after 1 ring, and set the voicemail message to something like "This phone number is being falsely used by a telemarketing company as their caller ID. Please call your local phone company and tell them you have received a telemarketing call using an hijacked caller ID entry.". If you can find out the actual company doing it, I'd throw their real phone number and company name in their too, just for good measure. At the very least, people will know not to leave a nice elderly lady death threats, and hopefully your phone company will take notice and track down the offending telemarketers and cut their "lines" off. I'd bet the voicemail volume drops significantly, legitimate ones get through and leave a message, and you'll probably hear a few less death threats against grandma.
Wisest is he who knows he does not know.
Being in the right does not mean you don't get hurt.
Sometimes bad people get away with things, and there's nothing you can do to get them back. You just have to do the best you can to protect yourself, and changing your phone number is a relatively minor thing to do to end this.
I'd call the FBI and the telephone company again. Be firm but polite when asking for help. Get names and phone numbers of everyone you talk to. If that person says no, ask for the next person up in the chain of command.
Oftentimes, people just don't know how to ask for help correctly when contacting an agency such as the FBI or telephone company. If she can't clearly articulate the problem to the person on the other end of the phone they simply might not be aware of the issue or its ramifications.
If you're able to clearly articulate the issue and still get denied, start writing letters. To the SAC of the local FBI office, or as high up as you can go to the telco. And as others suggested, contact the media: the local newspaper omsbudman, the local TV station's investigative reporter. And also as others have suggested contact your local elected representatives.
I'm not defending the FBI or phone company, but I've seen instances where a problem simply isn't stated clearly enough for the other party to understand what's going on. So the first thing to do is ensure that when the FBI and telco are involved, that the problem is stated in correct terms (and that you're talking to the proper person in the organization).
She should start providing a car warranty if she wants to keep her phone number.
Asking to be removed doesn't work.
Citing the do not call list doesn't work. They laugh.
Telling the male calling, in my deepest voice, that he sounds cute and I want his home number, THAT seems to work. Especially on the ones with southern accents.
I wonder what would happen if everyone started propositioning these callers for 'favors'.
You're looking for:
Digitcom Services, Inc.
12923 Venice Blvd, Los Angeles, CA 90066
Phone (310) 358-7000
TollFree(800) 464-5446
Fax (310) 437-4105
Please note: I am not posting this so you can pester, annoy, harass, or threaten them. If you call, call once, speak to their manager, and politely let them know what you think about their business practices. What you do with this is up to you, I hold no responsibilty for the actions of others.
Just post their website here - the sheer curiosity of a million slashdotters will flatten their servers faster than a horde of Mongol warriors on horseback.
Vintage computer adverts: http://www.vintageadbrowser.com/computers-and-software-ads
The phone companies shall have so called call data records, often declared as CDR:s. These provide information about the calls made to/from a certain number. Using these records it is possible to back-track the phone call to the originating operator. The phone companies have a lot of information available to allow for tracking, but since it requires a lot of work to dig through the data they are very reluctant to do so.
Another way is to catch on to the caller and check who purchased their service and then follow the money trail.
Unfortunately it is possible that the caller that spoofs the number is offshore somewhere.
And if the FBI won't help, I suggest that you also check other channels of law enforcement and keep everything in writing so that you have a history to refer to. Taking help from a lawyer may be one way to continue this. It's always interesting if you can get in touch with the right lawyer who knows which buttons to push to get some results.
If builders built buildings the way programmers wrote programs, then the first woodpecker would destroy civilization.
http://www.digitcom.net/
and told others what i did and surmised later that i don't know HOW close i was to being potentially arrested.
See, i'd been ripped off, losing a sizable chunk of money by a scammer in 2001/2002. I was laid off, had a mortgage, was desperate, and when you've been unhirable for almost a year, and burning down your vested stocks because some CEO got a bonus to lay you off when that bonus (several $10s of millions from what i heard) could have kept me and others employed for a few more months), your world starts to implode.
So, i gambled (and lost) some $700 on an asshole who made a dumbass out of me. He promised (IIRC in writing as well as verbally) to return my investment if in 30 days (or so) i wanted to cancel my involvement. He dragged my ass out for weeks past that time, and then I called the FBI. I suggested this guy, one Anthony Brown (who claimed to have contacts at Cisco and ohter places, and claimed he was having meetings at times at their Milpitas location), might be doing this in an interstate manner. I was told they couldn't do anything. The local police in the Sacramento & San Joaquin areas couldn't help either. I suggested to the FBI agent that if they or law enforcement couldn't help me that I should probably find some criminals who would not take kindly to being ripped off, and that I should make an appointment with Mr. Brown (if that was even his real name and real ID), and "steer" him toward some mob or gangster types who would probably also not know Brown was a bottom-feeding piece of scum about to meet his Hell on Earth. I actually wanted BLOOD. I wanted to KILL that m'f'r, as $700 was a serious amount of money to take, STEAL, from someone whose world was already on fire. So, if he actually took their money, and then fucked THEM, he'd be sorry he ever met me or them.
The FBI agent responded, "You're calling the *FBI* with a question like THAT?" Then he paused, giving me a hint i better hang up.
I hung up. Later, friends and family helped me out a little more, but it is a shame that vigilantism is/can be illegal.
My advice: If your world is on fire and you get involved with anybody who is going to get money from you, get their fingerprints off a restaurant glass, a writing pin from which you can lift the prints with cello tape, or something. Make him/her sign YOUR documents that their ass is voluntarily on a hook to YOU since their exploiting your pitiful situation. But, then if you're that smart, you might not be in my "hindsight is 20/20" situation.
Previously: "Linux... Toward the Sunrise..." Now: "Linux... Toward the-- No, now, part of Every Sunrise"
if she can find them.
This signature is a waste of 42 characters
"I pity the fool who scam ol' ladies, pretendin' t'be ol' ladies. Murdock! Git off the phone, fool!"
This probably won't help, since telemarketers probably wouldn't call VoIP DIDs, especially if they are doing sketchy stuff like this. However, if you're receiving their calls and happen to be using a SIP phone, this comment is for you. I don't know of how people would mask their caller ID on a normal land line. Of course people can get those caller ID spoof cards, but where are they calling when they call those numbers? Chances are, it's a VoIP service. If someone who has a SIP phone is called by these telemarketers, they may be able to retrieve their real caller ID. Unless the telemarketers really know what they're doing, they probably only changed the caller ID field in the SIP header, and didn't touch the P-Asserted-Identity field. Using asterisk, one can obtain the caller ID out of the P-Asserted-Identity field like this, before having the phone ring of course: exten => s,1,Set(passertedid=${SIP_HEADER(P-Asserted-Identity)}) exten => s,2,Set(CALLERID(all)=${CUT(passertedid,@,1):5})
little old ladies are always calling me
no seriously. the best i can make out from the odd chats i've had with various little old ladies over the years is that my number was previously owned by a high end and antique pen dealership. that explains the demographics of the calls i get. an occasional little old man, sure, but mostly little old ladies make up the customer base for fine crafted pens
intellectual property law is philosophically incoherent. it is your moral duty to ignore it or sabotage it
WEST LOS ANGELES
12923 Venice Blvd, Los Angeles, CA 90066
(On Venice Blvd. between Lincoln and Beethoven,
across the street from Venice High School)
Phone (310) 358-7000
(800) 464-5446
Fax (310) 437-4105
As a bemused observer from the UK, it seems strange to me that two of the methods offered here are "contact the media", or "get a lawyer".
I leave it to others to decide what this says about the US.
Get your own free personal location tracker
Since the spoofed calls are not coming to her number the records will only show the angry folks who are getting scammed. It is their phone records that will indicate the source. Purchase a call screening device ($60) and block calls from out of the area or any unrecognized number. Most machines allow you to use both a white list of good numbers a priority list of close friends and a rejection list that would include anyone else. We were getting a lot of drunks calling late at night waking us in a panic. We put a "caller ID with ring control" on the line and have not had a single unknown phone call. We have not had anyone we white listed blocked. So its a cheap answer to the problem.
Dosn't matter a bit FBI? CIA? RGB? TFB?
If she was getting call backs, she should tell EVERY ONE WHO CALLS, AWS are scammers, and they should register with the FTC: and START Signed and dated PHONE LOGS. Every one I hear gets these phone calls, I show them the origional post card that started it all, and my phone log. I have clued in about 20 people, and we have filed over 15 reports for illegal telemarketing contact, i.e. Dont call EVER, and ... they ... call @ $500 per complaint.
http://www.ftc.gov/
Scammer name:
Automotive Warranty Solutions
6501 congress ave, ste 140, boca raton, fl 33487
877-700-5880,
Call their 800 number, and ask to be put on their do not call list. ( just everone call plz )
This is a Attorney General who is taking this problem seriously. ( Note: California and Florida are probibly NOT ):
http://www.ct.gov/AG/cwp/view.asp?A=2795&Q=411422
a blogger who did a lot of flatfoot work:
http://www.markturner.net/2007/11/08/car-warranty-scam-continued/
Remember: REMEMBER! Documented phone logs make diffrence. If you can document DNC and the call back time and date. Give them a call and get on their DNC list ANYWAY. So when they do call...
The US Senate Committee on Commerce, Science, and Transportation passed S. 704, a bill that would make it a crime to spoof caller ID.
Dubbed the "Truth in Caller ID Act of 2007," the bill would outlaw causing "any caller identification service to transmit misleading or inaccurate caller identification information" via "any telecommunications service or IP-enabled voice service." Law enforcement is exempted from the rule.
Specifically these sections:
SEC. 2. PROHIBITION REGARDING MANIPULATION OF CALLER IDENTIFICATION INFORMATION.
Section 227 of the Communications Act of 1934 (47 U.S.C. 227) is amended -
(1) by redesignating subsections (e), (f), and (g) as subsections (f), (g), and (h), respectively; and
(2) by inserting after subsection (d) the following new subsection:
`(e) Prohibition on Provision of Inaccurate Caller Identification Information. -
`(1) IN GENERAL - It shall be unlawful for any person within the United States, in connection with any telecommunications service or IP-enabled voice service, to cause any caller identification service to knowingly transmit misleading or inaccurate caller identification information with the intent to defraud, cause harm, or wrongfully obtain anything of value, unless such transmission is exempted pursuant to paragraph (3)(B).
`(3) REGULATIONS -
`(A) IN GENERAL - Not later than 6 months after the enactment of this subsection, the Commission shall prescribe regulations to implement this subsection.
`(B) CONTENT OF REGULATIONS -
`(i) IN GENERAL - The regulations required under subparagraph (A) shall include such exemptions from the prohibition under paragraph (1) as the Commission determines is appropriate.
`(ii) SPECIFIC EXEMPTION FOR LAW ENFORCEMENT AGENCIES OR COURT ORDERS - The regulations required under subparagraph (A) shall exempt from the prohibition under paragraph (1) transmissions in connection with -
`(I) any authorized activity of a law enforcement agency; or
`(II) a court order that specifically authorizes the use of caller identification manipulation.
Law enforcement is negligent if they fail to take action. IMO - If the Law doesn't work, the local newspaper and/or television station might get the ball rolling.
To avoid corruption, one must remain dishonest.
I'm a marketing consultant and I've dealt with the auto warranty industry extensively. We (they) have recently started a new watch-dog group called the Automotive Warranty and Service Contract Association, and one of their purposes is to stop the "robo-calling" and caller ID spoofing. Have your friend send an email to Larry Hecker, Executive Director of AWSCA. His email is [his first name] at warrantybestpractices dot com. Good luck!
You've never worked in customer service, have you? In call centres especially, that little hold button is so useful when a caller starts getting abusive, as is the release button. I have released calls before when customers start shouting at me for no reason. One even took it upon himself to sue the company, and was ordered to pay our legal fees when our lawyers played the recording before the courts.
And if you do it in person, you need to understand that the newspaper is private property and they can have you escorted off the premises if you get abusive, and they can have you arrested if you don't cooperate with that. And the FBI and police are both law enforcement agencies, and they can throw you in jail for being abusive to them.
You get much farther when dealing with customer service if you are reasonable. A wise man once said... speak softly and carry a big stick. Be reasonable. Don't be abusive. And if you can't get anywhere over the phone, send a letter. Around here, at least, corporations are required, by law, to provide their mailing address when asked.
If you believe everything you read, you'd better not read. - Japanese proverb
Brings to mind a somewhat similar "Vigilante Justice" story from the past. Irnalee Stohrs' phone number was inadvertently printed as the contact number on a bunch of summons from the local Juvenile court - only after people from all over the country started phoning the court would they (the court) do something about this flood of calls the poor lady was getting. Read the story from Comp.Dcom.Telecom Usenet group 1990 postings Maybe the "proper authorities" need something like this to open their eyes too.
Been there, done that, paid for the T-shirt
and didn't get it
I know how this old lady feels. .. i thought it might be a scam, but fell for giving my routing number, and said no to the coupons. they still trying to take my money, luckily i didnt have $400 in my account :)
It sucks to be violated by some punks that dont even know you.
I had some people call about my student loan and said they had a federal rebate for me, all i had to do is give them a routing number to my bank account. and then they started trying to get me to say yes on a recorded call to saying they could take $400 dollars for a bunch of coupons
After me being a dumbass i called the State attorney General and they told me to call the FBI. The FBI said it happens all the time and there isnt anything they can do, cuz they cant find them.
I think this is why its such a big problem, no one wants to handle it, the FBI just says, sorry no my problem, and the crooks prolly know this!
Go go Gadget Nailgun!
Then you mention something about fava beans.
The Christian Right is Neither (Christian nor right). See: Matthew 23, Matthew 25, Ezekiel 16:48-50
She could file a john doe lawsuit and get the CDRs via subpoena ala RIAA and then sue the telemarketers for damages.
$7.95/mo, 200 GB disk, 2TBxfer, MySQL, PHP, RoR.
I know that the way AT&T is set up, if you call a call phone and your caller ID is the number for that cell, it will not ask you for a password to check the voicemail. I've mentioned it numerous times to CSRs but they really don't seem to care. Seems like a pretty big security hole.
A CDR may or may not have accurate information as to the source of the call. If the call is entirely local (the LEC handles call termination on both ends as well as transit), then it should have all the information. However, if the call transits a different carrier, then the LEC that handles termination for the target of the scammer only knows the caller ID that was passed to it from the transit carrier. If it's unknown, then that's what is passed into the CDR. You may be able to glean other source information about the handoff to the transit carrier, then get THEM involved to find the call that was routed to that handoff at that time, and so on.
Oh, and since those aren't her calls (the scammer wasn't calling HER), then you must have a subpoena. If one of the scam targets cooperates, then THEY might be able to request their own records, but to get intervening carriers to cooperate, you'll need a lawyer or law enforcement. I'd try the latter, first. Keywords like "terroristic threats" and such may get you some attention. Once you know it crosses state lines, and perhaps some idea of how wide sweeping the scope is, then you might have something the FBI can/will look at. Try your local state bureau of investigation first, as they may have more immediate resources.
Ob. disclaimer: Though employed in telecom, I am not a lawyer.
Dump the IRS - http://www.fairtax.org
How do we know this is the company and not just someone who pissed off "Lookin4Trouble"? That's the problem with vigilante Justice. Vigilante's don't always check the facts, neither do slashdot editors for that matter.
TODO create witty sig.
Call and ask to speak to Herman Moore (the head of customer relations). Let him know that you received an unsolicited call regarding vehicle warranties, and that you'd like the calls to stop. He'll give you the (866) "opt-out" number that digitcom uses.
E
on my voice mail it says to "enter your password followed by the # key" but if you're calling from the number associated by the account you can simply press "#" and get your voice mail... it doesn't say it on the message but that's how it works.
Collector's Edition
Yeah, that's the worst problem we face in America today.
It is. Not bogus phone calls, mind you. But governmental apathy. The system doesn't care about the so called "little people" anymore.
If it was the mayor of a big town, or a chief of police, or a congressman that was being harassed in this way the FBI would be all over it - and you know it.
Weaselmancer
rediculous.
You mentioned you're in the Boston area. Why not try "Help me Hank" - Channel 7's investigative reporter.
Actually, I am sure that ANI is what is being spoofed here. (I have received calls from the same group myself.) ANI can be spoofed if the originating carrier allows, which is common practice for high-volume outbound automated calling campaigns. It is usually used legitimately to provide a number via which the called party can call back later if they miss the call or are disconnected.
(I work for a company which legitimately performs this sort of high-volume outbound calling.)
One other thing to note - this is actually the jursidiction of the FCC, not the FBI (at least not yet). As soon as you can prove that there is some sort of actual fraud going on beyond just violating FCC rules, then they might get involved.
There are two "caller-id" fields that are sent in SS7 (the out-of-band signaling that occurs between telcos) -- the BTN (Bill To Number), and the CPN (Calling Party Number). The BTN refers to the actual carrier, and account number that is placing the call, and the CPN is what is displayed by consumer Caller-ID units.
Large customers who have direct access to SS7 information over ISDN would be able to pick up the BTN, which would identify, at the very worst, the caller's local exchange carrier.
The phone companies are not allowed to reveal the BTN to a consumer or police agency without a signed subpoena by a judge with jurisdiction of the crime. The only exception to the rule seems to be the whitehouse, but that is a different matter all together. There are direct FCC violations to reveal that information without the proper paperwork.
As far as the lady keeping her phone number, that is akin to somebody keeping their credit card number after fraud. Yes, it is the number that she has had for years, and its the number that everybody knows, but in all honesty, the number is black listed now. She hasn't had the number for 50 years, as in the 70's going into the 80's NuStar renumber all the phone numbers from 4,5, and 6 digits to 10 digit numbers.
Defamation of character. These people think SHE is calling them. They are pretending to be her by calling "from" her number.
It's to the point where SHE is getting harassed and getting death threats. I think a judge would allow the discovery.
you mean if, for example, you were running for VP and your email account was broken into?