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Mediacom Using DPI To Hijack Searches, 404 Errors
Verteiron writes "Cable company Mediacom recently began using deep packet inspection to redirect 404 errors, Google and Bing searches to their own, ad-laden 'search engine.' Despite repeated complaints from customers, Mediacom continues this connection hijacking even after the user has opted out of the process. Months after the problem was first reported, the company seems unwilling or unable to fix it and has even experimented with injecting their own advertising into sites like Google. How does one get a company infamous for its shoddy customer service and comfortable, state-wide cable monopolies to act on an issue like this?"
There can be only one thing to do: Get another ISP! Money talks.
Can't touch this!
First, use https everywhere. They can't hijack google when you use ssl. If you want to block ads, use privoxy. You can block ads for the entire family this way, and also force https on many sites without using plugins. For example:
Finally, use tor. They can't touch anything that goes through tor.
Well also, keep complaining. It does a lot of good to keep shaming them.
File an anti-trust complaint and break up the monopoly. That is what those laws are for.
The only way companies will truly reform is when they risk losing customers. Stop complaining but cancel your contract and tell them (and the rest of the world) why.
Rant and rave about shitty their website is with all the damn flashing advertisements at the top of the screen. If enough people do this, then google might actually take a look instead of ignoring the idiot user complaining about the non-existant.
Then given google is an advertising company they are likely to send the lawyers to stop said ISP from messing with their bread and butter.
What they are doing is fraud. Sue them and use *AA scales to calculate compensatory damages. Assume each false-404 corresponds to one music download, charge the normal $75000 per song.
"How does one get a company infamous for its shoddy customer service and comfortable, state-wide cable monopolies to act on an issue like this?""
More regulation, obviously.
t
Pay your bill and complain; nothing changes. Quit the service; they eventually notice.
If you really think you have no alternatives then that's too bad because they really don't care. It's all about the numbers, critical mass.
"Life is not magic." Dr. Ron Weiss - "If we don't play God, who will?" Dr. James Watson
"How does one get a company infamous for its shoddy customer service and comfortable, state-wide cable monopolies to act on an issue like this?"
Nukes?
It's a free market. Let everyone know about the problem (you've done that)....
Then cancel your service with them.
Aargh! FFS, learn to type!
In the short-term, an FTC Complaint (https://www.ftccomplaintassistant.gov/) works wonders due to their power to impose fines for every complaint.
File early, file often.
Lies about crimes
If they're hijacking the content, they're now responsible for it.
Hey slashdot devs, Here's an ad for ya: "VortexCortex: Web Developers Should Know CSS/Algebra!"
Not once have I disabled ads, satisfied to give Slashdot whatever meager income the ads provide, but this has forced my hand...
I'm not sure, but wouldn't this exclude them from common-carrier protections? If so, it should be fairly easy to make them provide you with illegal services (think gambling, not CP - no reason to get FBI on your ass).
What?
I'm paying for Internet access not Mediacom's "custom remix" of Internet and its partners.
I deserve a prorated per-day refund for every day that I'm affected by such shenanigans.
Attorney generals in the affected states should be all over this. Assuming they don't play golf with Mediacom executives of course.
Knowledge is how to play a game, intelligence is how to win, wisdom is knowing what game to play.
It's not exactly what the submission says. If you enter search data in the address bar it may redirect you to Mediacom's servers whether you opt in or not. However if you use the search bar it won't redirect you. This is considered unacceptable by the person who wrote the giant post in the "deep packet inspection..." link above. I'm not going to debate whether this is unacceptable or not, but there is a workaround - just use the search bar. As someone who does not do searches in the address bar that seems OK to me.
Wire Fraud:
A customer is asking for one web page, mediacom is substituting another for monetary gain. How is this not wire fraud?
that Mediacom, by using this technique to redirect certain traffic, are in fact violating 18 U.S.C. 1030 (Fraud and Related Activity in Connection with Computers) by committing just that -- FRAUD. If I go to Google to search for an explanation of a math problem but all of my traffic is routed through Mediacom's system first and I then get responses from Mediacom that looks like they are coming from Google - that is fraud. Pure and simple. I _trust_ Google (for the most part) to give me the information I am seeking. I don't trust my ISP that is redirecting traffic and injecting their own ads to increase their profit margins. The ISP exists solely to move data, un-accosted except for "traffic shaping", across their wires. If I type in www.google.com and start a search, by all that is holy and unholy my data had better be going to Google and not be redirected to point B before reaching Google -- isn't that, technically, a man-in-the-middle attack? Which is also a violation of 18 U.S.C. 1030 I believe.
I hate that the United States is lawsuit happy but, let's face it, hitting these assholes in their pocketbooks are probably the only thing that will get them to cease and desist. Even then they'll keep trying or buy immunity or something. Until then though, I'm down with cleaning out their ill-gotten and misdirected coffers.
NOTE: I am not a lawyer and this is not legal advice.
Dream as if you'll live forever.
Live as if you'll die tomorrow.
~Anonymous~
Lameness filter encountered. Post aborted!
Filter error: You can type more than that for your comment. I can not post,how about that?
Charter was doing this for a while. Really annoying. And the link to click to opt out was at the smallest font they could find. Finally got it fixed. Was not happy - if I go to Google.com, or search google in my address bar, I expect to go to Google!
ISP level redirects should be illegal. What is to stop some hacker from coming in to the ISP and redirecting traffic from bankofamerica.com to a look-a-like site? Worse yet, what would happen if their DNS lookup table (or whatever its called) gets propigated? Or what about other service providers that buy bandwidth from them?
I have a great solution for reducing spam. Don't reply and it will stop. If you don't buy any h3rb4l V1agr4, they eventually notice and stop.
They won't ever notice. For example, my not buying Sony products over the past dozen years is of no discernible impact to Sony. I haven't bought a Dell, but that isn't due to any problem I have with them. How is Sony to infer that I don't care for them, while Dell I just haven't bought from yet?
Yoghurt
The problem has a political source: government-approved monopolies for cable providers. So the solution must also be political: eliminate the government-approved monopolies. This crap won't happen when there is more than one alternative in the marketplace. Many locations are only served by one provider because the government has granted that provider a monopoly. Get on your state and local legislators' butts about it and get the law changed.
I have Mediacom's internet service and the solution is to use a different DNS server other than the ones Mediacom provides. I use Level3's DNS servers (4.2.2.2 and 4.2.2.3) for my DNS lookups and I do not get any redirects. You can either manually set the DNS servers on your computer or set them at the router.
Just "gittin-r-done," day after day.
I've experienced this several times with Mediacom. On top of that they have an ongoing (4+ months with zero resolution) problem of widespread oversold nodes. It is common in many locations to be on dial up speeds after 6:00 p.m. in the evening. Mediacom serves mainly rural communities and many of those folks don't have a choice. Check out the forums on dsl reports for some real horror stories.
Not seeing it.
http://search.mediacomcable.com/prefs.php
Disable, Disable, Disable...
I had a sucky sig.
Get a content provider to file a DMCA take down request against Mediacom. Or file with our friends the *AA
The content provider creates a copyright protected page representation. Mediacom is violating the copyright by modifying the representation on the fly.
The DMCA notice to Mediacom should say "stop this or be forced off line" and "Have a nice day"
I was a Mediacom subscriber for years and recently switched to Centurylink which is just as bad, if not worse on 404 redirects. The solution, changing DNS servers. Many options are available here and some even offer filtering for sites that are know to host viruses and even pron. A great little benchmarking utility is available at http://www.grc.com/dns/benchmark.htm that can offer many options and show you just how crappy your ISP's DNS server can be.
Switch to a different ISP. There must be at least one DSL or wireless provider that can service your address. After you switch, make sure you call Mediacom and let them know that you're cancelling your service because you find their traffic molestation practices unacceptable. Write them a letter to the same effect...sometimes a letter will actually get to someone who cares. Seriously though, voting with your wallet is just about the only thing that has a chance at making them change their ways...
I use my own personal DNS server and never had a problem with it. Avoid their DNS and you should be good.
Anyone using Mediacom, please run Netalyzr ( http://netalyzr.icsi.berkeley.edu) and post the results link, this might be able to detect whatever manipulation is ongoing.
Thanks!
Test your net with Netalyzr
I wasnt even aware that we could opt out of the service. Never looked at the assist page for that long. Here is one possible problem for those who are trying to opt out. Your DNS cache remembers that mediacom sent you to their assist page for the testing domain (google.cmo in my case) even after you opt out. If you are still testing the same name without rebooting or otherwise clearing the cache, it will appear that the opt-out didnt work you can confirm this by trying another 'bad' domain. Also, there is no mention of add-replacement service opt-out; only web address error redirect, typo correction, and adult filter. I have not seen any of these injected ads, however.
It appears that they are using their dns servers to do all of this. I did the same thing to force http (and https) sessions to be logged into the 'Free Hotel Wifi' network I built. Also used it to get email out to a working SMTP server without any clients needing to change their outgoing server settings. Its not really DPI at that point. The only evidence of 'messing with my connection' that i have seen is that of DNS redirects. Change to OpenDNS or any other 3rd party DNS server and get their redirect pages instead. You could also run and maintain your own DNS server.
To me it appears to be a simple dns redirection.
There may be more to it on the 404 front, but their basic line of attack is their DNS servers.
I run my own, so it's not an issue.
There are actually several courses of action available to you. As others have mentioned, lobbying your state legilators to get the law changed is one (this will probably require that you become politically active and get other people to support your position). Another option is to complain to your state Public Utilities Commission (or whatever your state calls the body that regulates the behavior of state granted monopolies--every state that I know of has one). Contact your state legislator and complain. Be prepared to explain why this is a serious issue. Among other reasons that this is a potential problem is that they can use this same approach to redirect you from websites that compete with services they sell . Also explain to your legislator that it indicates that they are tracking the sort of searches you make. Finally, again as others have suggested, complain to the state Attorney General's office.
The truth is that all men having power ought to be mistrusted. James Madison
ISPs hijack search traffic *all the time*. See http://www.payne.org/index.php/Frontier_Search_Hijacking; Frontier is hijacking Google's DNS traffic right now in many locations. Most search results are proxied through unchanged, but they sometimes change results to insert referrer codes for sites that do affiliate payments (like Amazon and Newegg).
Cable and telecom companies can't honestly be considered part of the "private sector". Their monopolies weren't achieved through superior service at superior prices (LOL) -- they were achieved through the coercive power of government. In other words, government created the problem, not the cable and telecom companies themselves. Government makes the rules, and it benefits the business of government to keep this quasi-private relationship going. Government doesn't want competition in the cable and telecom markets any more than the incumbent cable and telecom megacorps. So who are you going to file the complaint against (without getting laughed out of the courtroom by BOTH the cable company AND government)?
Try fining the credit card co's every time they knowingly process a payment for a spam email, and bar spamvertizers from accepting credit cards for their products.
The credit cos might not be directly involved but they're profiting on transaction fees from the whole thing, so they can darn well help police the thing. They are in an amply good position to help out with the problem.
You personally are not a "critical mass"
When lots of people don't buy from Sony but buy from the various other vendors, then it will be noticed.
blog.sam.liddicott.com
Isn't DPI equivalent to opening a snail mail envelope and reading and possibly changing the content? At least here in Germany, that would be illegal. Plus, when it comes to file sharing, aren't the ISPs arguing, that they only carry the data, i.e. they are only the messenger and therefore not liable?
IMNHO, copyright law gives the copyright holder far too much power in this matter, but that's the way the law is written.
"My opinions are my own, and I've got *lots* of them!"
All the retards will say; "vote with your wallet". Problem is you can't with a monopoly if one still wishes to have what the monopoly has to offer. The only solution is; to move or fire bomb the facilities and yell REVOLUTION! That is really about all one can do. Either way your boned with prison or slave to the monopoly. The choices are; die on your feet (prison) or live on your knees (slave).
"The laws of science be a harsh mistress." --Bender
What about getting anyone who is aware of it to click on all the adverts every time they see them? This would mean that their pages would have $0.00 worth of valid advertising. There must be some point of abuse that could be given back to prevent them from doing this.
If there is indeed a monopoly situation that is being abused, then you should probably be sending complaint letters to both your representative and to the FCC.
If enough people do this, then it should potentially trigger an investigation. What this ISP is doing is part of what net neutrality aims to avoid. They could also be accused of censorship.
Jumpstart the tartan drive.
Distribute "converter code" which by itself does nothing but when merged with the false 404's it produces a song!
My first Journal Entry ever, in 8 years! http://slashdot.org/journal/365947/aphelion-scifi-fantasy-horror-poetry-webzine
has even experimented with injecting their own advertising into sites like Google
This is the most blatant example of why we need network neutrality. Telecom companies cannot inject ads into voice conversations. Shipping companies cannot modify parcels in transit. But somehow we think it is okay to modify a digital transmission in transport? And this is somehow controversial...?
I hope they actually implement this just so I get to see Google sue them when their advertisements don't get displayed. Then I can't wait until someone who has MediaCom as their ISP does a search for information about the lawsuit, and mysteriously gets no results....
The ISP exists solely to move data, un-accosted except for "traffic shaping", across their wires.
While you may wish for this to be the case, it probably isn't what you agreed to in your contract. I'm sure that, buried somewhere on page 245 or so, is a clause that allows them to do exactly what they are doing. They will of course tell you that you are free to go with another provider if you wish.
'The tyrant will always find pretext for his tyranny.' - Aesop's Fables
Linux Mint uses a custom search to generate ad revenue. Removing the "branded" results from showing up when you're using the "awesome bar" in FF4 was a pain....but there was a pretty easy way to do it...this might work for the MediaCom problem too..... First, do a generic search on Google (or your search engine of choice): Copy the url up to the ="Your Search Terms" Second, go to about:config in FF Third, Filter for browser.search.searchenginesURL Fourth, modify the string to be the one you copied to the clipboard....now all your searchs thru the awesome bar will be routed directly to the search engine. Does this fix your issue?
Individuals must choose, decide their "essential" nature rather than having it given from some transcendent source.
There are pleanty of DNS services available free of charge online Google (8.8.8.8) OpenDNS (208.67.222.222). Change that and you are good. If you want an extra level use HTTPS instead of HTTP.
I half-expect(ed) Comcast to do the same thing. Reading their TOS, they clearly state they can analyze your traffic to determine what products you use, etc. etc. I just use a simple SSH proxy to an external system and bypass that.
Comcast does this too - sort of. It doesn't actually scrape returned pages for 404 errors - but if you do a DNS lookup which fails, you get directed to some ridiculous Comcast page. Net result is the same - enter a bad URL - get a Comcast page.
Wait till they insert their own ad into a web page and then get the page owner to sue them into the ground for violating their copyright by altering the content.
Or sue them for violating your privacy by monitoring your communications with other parties. Would that constitute wiretapping? Perhaps you could report it to the FBI, and maybe after they go to jail they'll stop interfering with your net connection.
I have been getting these redirects for a while, I am a mediacom customer. I just tested it again and do see that there is an opt out option.
I have Mediacom So-Called Cable So-Called Internet and I have not noticed this happening - of course I use ABP and No-Script.
Makes me want to use something like Ultrasurf which reportedly encrypts traffic anyway.
The tv service is "whatever" and the internet is 10 Mbps peak and sometimes bogs down to nearly nothing at always the wrong time. Up speed is 1.0 to 1.5 Mbps and is crap - meaning if I monitor a large upload via FTP it will constantly be breaking and resuming connection. Uploading to Youtube is very difficult due to broken connections.
The alternative is vanilla and overpriced DSL over crap AT+T copper. Do not want.
Flappinbooger isn't my real name
... are obligated to abide by the international standards of operation for their industry. Breaking the protocol stack intentionally should make you no longer a common carrier.
I got Bellsouth DSL, because cable was not laid on my side of the street. I got the modem and an installation disk. I called and said I was not running an installation disk, please tell me what I need to do special for your connection, if anything.
They said they understood, and I can do it at this web address. The website was basically blank. Are you using internet explorer? No of course I'm not. Well the site only runs in IE. I should have been suspicious, but figured they are idiots.
ActiveX did exactly what the install disk would have done as soon as I opened the page in IE. I'm still finding bits of things. Motive*, MCCI*, att-nap. Of course, bellsouth was bought by ATT, and I was not pleased about finding that out either.
That's the short term fix. Near term: initiate "Streisand effect" and hope that's enough to get Mediacom to change their ways. Long term: agitate for net neutrality laws!
Verizon has been doing this with 404s for a long time now...
No, the only way companies will truly reform is when their officers' (i.e. the policy makers) lives are in danger.
Google and a variety of others (I like OpenDNS myself) have come up with a good alternative to the DNS service offered by the telcos and cable companies.
The diversity and expression of human opinion is essential to human survival.
File a compliant with your Department of Consumer Affairs, and the State Attorney General. And then encourage all your friends and family to do the same.
...have been going on for some months now. I first thought that I was hijacked until I saw what Mediacom was doing. Mediacom also trains their "customer support" people to lie about their services. Quite odd as the lies are obvious. One such lie was "we don't put out partial channels" when I was looking at a local channel in HD on 115-2. They are testing switching the current basic cable analog channels to all digital and will no doubt want to charge for add-on digital or HD boxes that won't be needed. Assholes.
The other government agency you can at least send a complaint to is whichever state government body is responsible for granting the monopoly (likely a public utilities commission). If you want to hit them in the pocketbook, losing their access to the state's market is a pretty big hit.
Oh, and if your commissioners and attorneys general aren't responsive, find out how they are selected / appointed / elected, and respond accordingly at election time.
I am officially gone from
Is this so simple? If Mediacom is intercepting a request to Google Search and rewriting it or diverting it to their search engine, doesn't this sound like fraud? And if they offer the opt-out, that's just incompetence or fraud also.
Incompetence doesn't shield you from liability. Fraud speaks for itself.
Cox intercepts a lot of 404s and DNS lookup problems, but not all, and it give you a big Cox logo on the page with their 'helpful' referrals. So far they don't seem to be rewriting search pages.
But if they did, why won't Google et al sue to tell them to leave my request alone, if I wanted to opt-out? Mediacom is playing with fire here, I think, though so far no one seems to have lit the fuse.
deleting the extra space after periods so i can stay relevant, yeah.
What version of IE were you running? You know that no IE released in the last 5 years just runs ActiveX controls off of the internet without asking, correct? Why did you grant it permission? Why would you even run it from an administrator account?
When the cable guy comes over and needs to "install" his stuff, I give him a limited account on a VM on little-used laptop. He installs his stuff there so that he can mark the checkbox on his sheet that says "I verified that everything was installed", I wipe the VM and we're done.
--Jeremy
Jesus was a liberal
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4) Aren`t ISPs considered common carriers?
No.
5) Isn`t the reason that the USA has shitty consumer broadband service because it has a low population density?
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8) What is a kibibyte?
a brand of dog food which is all the rage among wikipedia editors
9) What is the difference between there, they're, and their?
For heaven's sake look it up yourself!
10) Aren't copyright infringement and theft the same thing?
No.
Wow. For once I'm glad I use Comcast. They installed a jack, I bought a modem, called and gave them the modem's MAC address, and everything worked. None of this installation disc BS. Wonder what they would have said to someone like myself, who doesn't have a Windows machine at all....
Wouldn't that be classed as unauthorised access to your computer?
The solution is to eliminate the monopoly. I have no problem with this technique provided competition ensured that I didn't have to use a service provider which implemented it. When you only have 1 or 2 choices at best these things will happen. With 20 or more competing offerings chances are pretty good one of them will offer a Internet only service that does not violate Internet standards.
Comcast only redirects NXDOMAIN responses, and that's only if you're using their DNS.
Two words: Wire Fraud http://en.wikipedia.org/wiki/Wire_fraud
I honestly can't imagine how the network and systems folks working at that company could have implemented this system in good conscience.
We use them at work and they are the absolute WORST in terms of reliability. They have not a clue. The support people claim there are no issues even though they drop packets like crazy. Then you get one of the actual techs out on site and talk to them, and they let slip how faulty equipment does not get replaced, etc.
Hmm, I'd think injecting your own advertising into a copyrighted webpage would involve creating a derived work without the consent of the copyright holder...
Complain to the advertisers whose wares are being touted on these bogus pages. Let them know that Mediacom's fraudulent search pages reflect badly on them.
You can do the same thing with Mediacom. I bought my own modem, called up mediacom tech support, gave them my account number and they queried my modem and got the MAC address off it and that was it. But if you don't have your own modem you have to deal with all the Mediacom crap. Even before I had my own modem, I only had Linux and everything worked fine. But that was ages ago, before they started pulling all this stupid stuff. Now, I just block Mediacom from transmitting to port 80. So, when the 404s come down they tell me they can't find some wonky Mediacom url. At least I don't see the damn Mediacom pages, although Mediacom is regularly blocking some sites or just has a broken DNS., so I get some bogus 404s sometimes.
In time this will happen, if nothing else to enable the government to have more control over content and increased monitoring ability.
Keep in mind that not all utilities are owned/run by the government, as many are now private. However, they do have to live under quite draconian regulations that are designed to protect the public. ( by intent at least.. actual results may vary )
---- Booth was a patriot ----
I have Dish Network, and I've noticed they will "inject" advertisements on top of the advertisements that come from Comedy Central or other cable-type networks. Isn't this sort of analogous to that? I don't know about bogus search results, but injected ads and redirects seem like one of those things a company like this can get away with. Few of their customers will notice; it's probably not illegal; the risks are low; the payoff is high.
On the other hand, doesn't this mean they're not entitled to 512(a) safe harbor status? The law is explicit on this point. Time for **AA to sue Mediacom!! Who's bringing the popcorn?
This is why I always run untrusted software in a virtual machine.
I was shocked to see a similar behavior on a Cox customer's connection. I killed "search from address" so he could actually see 404s (and perhaps correct a typo). Afterward, traffic that would have reached a domain's 404 message, instead went to a Cox page that said the distant page did not exist.
Now that they have stolen the traffic (phase one?) they can do something with it (phase two?)?
At this point I have not seen Cox steal searches or redirect to their own advertisers, but why else would they commandeer this traffic?
Good to see you tried with another browser first.
This is exactly why: ... so you don't get hijacked with activex driveby installs like this.
1) Don't use IE as primary browser
2) Always have several browsers handy (Opera, Firefox, Chrome at a minimum)
and
3) Have your IE Security settings set to not trust or install automatically.
Preaching to the choir here, I know, I was whacked by activex installs several times before learning how to take the cautious path.
At least has been somewhat address in the latest versions of IE. Too little too late unfortunately with IE6 still looming large in the wild.
Some software can be very useful for identifying and preventing a driveby install. I've found Adaware and comodo to do a decent job.
You have a sick, twisted mind. Please subscribe me to your newsletter.
Fun and interesting topic. For any other lawyers who may actually read down this far... One way to get them to stop is to sue them for copyright infringement. Basically if they have a statewide system, you should be able to pinpoint at least one copyright infringer in their system. You then give the infringer immunity in exchange for testifying that they use Mediacom. (smell a setup? maybe...) Anyway, as it turns out, an ISP is only immune from secondary infringement so long as they do not interfere with the data stream i.e. they operate in a Safe Harbor so long as they are not messing with data. By transmitting everything equally and most importantly, blindly, they are afforded a derivative lawsuit shield. As soon as they start messing with the data stream, they lose that safe harbor.
This is similar (though with different aims) as Comcast was doing by using deep packet inspection and injection of stop signals to kill off BitTorrent transfers on their networks a few years ago.
Although it might be a tough(er) sell, even messing with redirects by using deep packet inspection would violate the spirit of safe harbor.
Food for thought. :)
Why did you click "yes" when the big warning messages about installing an ActiveX appeared? I know for a fact that every version of IE down to 6 has them. Were you using Windows 95 perhaps?
If you don't want their crapware don't install it.
const int one = 65536; (Silvermoon, Texture.cs)
SJW, n: "Someone I don't like, and by the way I'm a fuckwit" - AC