"War Room" Notes Describe IT Chaos At Healthcare.gov
dcblogs writes "U.S. Rep. Darrell Issa (R-Calif.), who chairs the House Oversight and Government Reform Committee, has released 175 pages of "War Room" notes — a collection of notes by federal officials dealing with the problems at Healthcare.gov. They start Oct. 1, the launch day. The War Room notes catalog IT problems — dashboards weren't showing data, servers didn't have the right production data, third party systems weren't connecting to verify data, a key contractor had trouble logging on, and there wasn't enough server capacity to handle the traffic, or enough people on the help desks to answer calls. To top it off, some personnel needed for the effort were furloughed because of the shutdown. Volunteers were needed to work weekends, but there were bureaucratic complications."
Funny that a Republican would be pointing that out :P
Seriously, why cite Issa? They guy still screws about Benghazi, spreads conspiracy theories and is a fraudster. He could discover aliens aliens and I'd still rather hear it from someone else.
"War Room" Notes Describe IT Chaos At Healthcare.gov
"Third World characteristics describe War Room deliberations at Healthcare.gov."
After all, had this happened in some far away land, we'd be congratulating ourselves for "not being them", right? And how we, being the "first world", are better at implementation, with "checks" and "balances" at every step.
The only winning move is not to play.
I want to delete my account but Slashdot doesn't allow it.
But ends up costing multiple times more in the end.
Vietnam, Iraq, the postal service, the NSA Utah data center, the response to hurricane Katrina, prohibition, no child left behind, the war on drugs, the war on poverty, shuttle Columbia, the great society, Japanese internment camps, Guantanamo, the F35 program, the war on terror, Fannie Mae, Amtrak, Railhead, Teton dam, Fair Housing act, TIDE, Social Security, the Bay of Pigs, Olmsted dam, Mariner 1, Iran-Iraq war, Solyndra, and IRS modernization...
...they were bound to get healthcare.gov right.
Who feels confident that cyber-security protocols can be effectively managed under these conditions?
You mean the party that kept sending bills to the senate while the Dems said only "NO, NO, NO! We'd rather have a mandated shutdown!"?
You mean
That party you mean???
This is not to say the Dems are blameless, but for fuck's sake, stop saying the GOP is the party that keeps sending bills to the senate. That's fucking bullshit, and you know it.
Truly yours, a life-long Republican tired of seeing a sea of stupid beasts more interested in destruction, confederate-flag waving, secession, creationism, birtherism, social-medieval conservatism-barbarism and just blatant mental anachronisms than on making things work with the other half of the population who does not agree with everything they say...
CBO estimated ACA would require $10B. Congress approved $1B. http://rudepundit.blogspot.com/2013/10/why-not-take-victory-lap-on-obamacare.html?m=1
That's all fluff and deflecting the real problem. They hired idiot contractors who suck at their job and were just there to make everything overpriced and make a fortune for the company owner. THAT is the real problem.
The thing is that things are now working the way they should be. That is were now criticizing the web site, the process, the contracts and learning lessons. This is how government is supposed to work. The republicans are going to town with criticizing the many faults of the website - which is perfectly fair and what they should have done to begin with. The Republicans never should have held the American public hostage to try and kill the ACA and they did tremendous damage to the economy by shutting down the government.
The Democrats meanwhile should be held accountable for an absolutely atrocious website and project that never would have passed even the most basic of reviews in the private world. The Republican criticisms of the website are pretty much well founded from what I have seen. If the Democrats had reached out to the private sector instead of designing the thing by political committee it could have been built to a much higher standard.
I'm not taking sides on this argument, what I am doing is saying that all government across the political spectrum should be held to this level of scrutiny and accountability. The long standing methods of bidding out government work have led to nothing but rampant fraud and inefficiencies that could never work anywhere except the federal government. Reform is needed, and if this website finally causes reform of government bidding and projects than it will have done more good than it ever meant too.
Just like most large scale web deployments where there is instant user base of millions...
Funny how Republicans haven't pointed that out.
Google that name. And her connection to the Obamas.
I work at a major bank. This sort of non-sense has peaked in recent years at big organizations. One would have thought the business side would have become more IT savvy in the past couple of decades. Instead, they still think a magic wand can be waved in the USA or India which will cause a computer system to emerge. Perhaps the business side users are peddled such fantasy by Infosys, Tata, EDS, CGI, CSC, etc. But more likely it's business users who refuse to work collaboratively with IT. They think because they got a bunch of low cost Indian or American programmers, usually with one dimensional skills sets, whacking away at the keyboard that a quality system will emerge. Instead, they get crap. It's like a parade ground crowed with marchers who have no coordinated direction. There's no orchestration, no appreciation for logistics, and not sense of engineering. If an engineer tells the business side something cannot get done, then they replace the engineer with someone who'll tell what they want to hear. The best analogy is Hitler working with his generals in WWII. He thought flags on the battle maps could be moved around like a paste-it board, not concept of logistics. And when a general told Hitler his plans were imbecilic, then the general was shot. Thankfully for humanity Hitler's idiocy destroyed the Third Reich. What else will the business users destroy?
Complete with mismatching production servers and key staff going out on vacation
"A small team could have written that website in the time allotted without issues provided the specs didn't change. The cost of the site and the number of people involved is insane and demonstrates the consultants took them for a ride.
I bet it was cheap, inexperienced developers who had no clue how to build a scalable site."
Nope..
a) specs change, all the time, particularly a big system. In this case, they're basically implementing state exchanges for those states that decided (some at the last minute) not to build their own.
b) Have you looked at the number of systems that needed to be interconnected here? This isn't some order fulfillment and shipping application all under control of one corporate entity. You need to fetch income data from IRS, validation data from SSA, etc. It's not like the government has some unified enterprise architecture with a central repository to get all this data from. Heck, I'll bet most of those interfaces don't even have current documentation.
c) Most companies building these kinds of systems don't have 30+ partners (i.e. states) actively trying to subvert the goals of the system (We don't like the ACA, and we're not going to do anything to help you build the exchange we decided not to build, leaving it for you).
And of course, because of the byzantine way in which the government procures services and stuff (driven by Congress, and largely to make sure the taxpayer doesn't get screwed), the work is divided up into multiple contracts, administered by multiple agencies, so there is ample opportunity for "throw it over the wall".
Yeah, if the US were run by King Jeff or Czar Michael or Czarina Meg, and they could issue a ukase to "make it so", of course your small team could do it. But that's not how the US works.
. . .is the clown who doesn't show up on election day to vote.
But the irony of ObamaCare is that all of the focus is on Healthcare.gov, not the overarching stupidity of trying to centralize all this control in the first place.
All that reads like pretty standard War Room activities for a launch of this size. There is a reason they chose the name "War Room" for these things. It is just a central location where issues are triaged, and it can be chaotic after a launch. This is an example of the press trying to make a big story out of something that isn't news by reporting on something that most people don't understand.
I would be more concerned by the lack of a war room than from war room chaos.
-- -- Warning. Do not stare directly at the sun.
I don't know much about this type of developement but on wikipedia it says "The Sunlight Foundation has stated that at least forty-seven private company contractors have been involved with the PPACA in some capacity as of fall 2013". Is that normal for a project like this?
Sounds like any MMO launch day, insufficiently planned scaling and not enough resources to deal with it, nor a good plan on how to scale up quickly.
Privatize the federal government. Omni is ready to help, citizen.
So, the SEC will fine me for not being invested in a minimum government approved set of funds,
OMG, you have to pay a fine for not being insured!!! I guess that fine will go towards the actuarial cost you are incurring to society for just existing, and expecting not to die on the side of the street if you fall over an break your leg.
So which is it? Should the government scrap you off the side of the road in case misfortune visits you. If so, should someone else pay, or should you? If you can't afford to pay, shouldn't you be forced to insurance yourself.
What's that zen mantra of conservationism again? "Personal responsibility". Only an ideologue can look at a black wall and say it is white.
Like all pain, suffering is a signal that something isn't right
Stockholm syndrome, or capture–bonding, is a psychological phenomenon in which hostages express empathy and sympathy and have positive feelings toward their captors, sometimes to the point of defending them. These feelings are generally considered irrational in light of the danger or risk endured by the victims, who essentially mistake a lack of abuse from their captors for an act of kindness.
Oh mortal coil !
Superman where are you !
Deliver unto us a morsel of promise
lest we starve in the desert of our own creation
and we shall serve under you as king !
Perhaps we should add "A Clockwork Orange" into Common Core.
Noam Chomsky Illegitimate Authority
Is she the sister-wife?
Cant manage a website but you trust them to manage ~1/7th of the US economy.
some personnel needed for the effort were furloughed because of the shutdown
Nice partisan swipe, but the govt had three years and $600 million to make this work. The shutdown was a non-factor.
Did the DEMS read the obamacare bill ? Ask Nancy Pelosi D-CA ?
2,572 pages of obamacare law will generate over 11,000 pages of new laws.
Try reading 3 pages of contract law and watch your head spin.
I blame the democrats. You can argue you can blame both parties.
I blame the Liberal media for hyjacking the tea party and giving it to the REPUBS.
A vote for an independent seems to be a vote for DEMS.
I predict this will be better than the housing crisis - more fraud than ever. Except this time you do not loose your house you may loose your health or life.
I personally believe the LIB media does not ask the correct questions. CNN, ABC, NBC, MSNBC, NYTIMES, CNBC. They do not ask the right questions. For example, CNN did a segment this past week on several reasons why there was biased in reporting on Obamacare. CNN was telling you they are biased and gave you their ENLIGHTENED answer why you should believe it.
Sorry LIB media, I do not believe your HALF TRUTHS, Partial stories, deception by reporting. I do not buy your products or support your sponsors.
Join the Mafia, work as a hit man for a couple years, and get into the Witness Protection Plan.
I got to the part where the gov shutdown took place. All the comments were of some form of "well the folks that ran that have been furloughed..." I found myself think of the opening credits to The Holy Grail: We apologies for the fault in the subtitles. Those responsible have been sacked." We apologise again for the fault in the subtitles. Those responsible for sacking the people who have just been sacked have been sacked.
Your list sounds like an awesome lineup at the next Coachella!
It will actually be easier to be an independent worker. Health insurance was just priced out of most independent workers' reach. One of the benefits of the ACA is that it will allow more people to try working independently, since they will no longer be tied to a company to get insurance at a reasonable price.
"There are smart asses, and grand parents running e-commerce sites more complex than the ACA."
Have you ever worked in IT? What you are saying indicates that you have not clue about what you're talking about. The complexity of a system like this is huge, and even more if you consider the interaction with other systems, plus the scale of resources required.
I don't have enough information to tell if the development of this system was adequate to the requirements, but your comments are preposterous and completely out of base.
Remedy Access - Working on remedy access for Agent-broker helpdesk- may be up by end of day
Oh god no...
*Landscape update- Downloadable Excel files now available
Nooo!!!
Natalie is working as Alissa's _special_ assistant
Hellz yea!!
But do URLs need state approval?
Yes comrade all URLs require state approval.
Consumer access issues- 40,000 people in the waiting room.
Must be a pretty big room.
Landscapes- Why were ID and NM not included in the Landscape?
Your the one using Excel...you tell us.
We haven't been able to test to see if they appear as $0 premium plans in Plan Compare, but they do show up as $0 premium plans in the Landscape.
SOLD..!!
What should Lisa Ann tell these folks?
It's free!!
Carlos to report back on CGI support for ticket adjudication for War Room tomorrow.
Lets hope Carlos is not also using Remedy.
Alissa and Mike to take NH elective abortion for 2014
Oh dear Alissa should have stuck with Natalie.
Do we have NM and ID state liaisons?
Not anymore they are still mad at you for leaving them out of the landscape.
So as more people enter the system, more people will see those errors.
Sounds like a plan.
Be careful there. That's pretty offensive.
Don't forget how Hitler split up his nuclear bomb team and isolated them from each other divided resources to foster "competition" in an effort to apply business think to science; as if everything works like the "free market."
Democracy Now! - uncensored, anti-establishment news
"Gentlemen, you can't fight in here! This is the War Room!"
It's called Reagonomics. What's good for the goose is good for the gander.
Obama
Anybody following that fanatic knows better than to trust him as a source without double checking (which one should do with any politician, especially those who are also lawyers.) It's illogical to claim it's can't be a crazy conspiracy theory simply because the "crisis" was horrific to somebody.
Embassy attacks and deaths happen; it's just the way things have been for decades, nothing new. Bush had dozens of them, Clinton had some big high profile ones, Reagan, Carter, etc. They don't usually kill higher-level officials in these attacks so that makes it a little different but it really don't matter a whole lot; those officials are no more important than the underlings we never remember... and we'd not remember this one if it wasn't exploited for political grandstanding (especially during a big campaign season.) More security may not have made a difference... in which case, we'd be in the same situation we are in today; people covering their asses with others demanding perfection and "accountability."
All congress does these days is grandstanding which is why their approval is so high... that is, higher than Castro but lower than Cancer in approval.
Democracy Now! - uncensored, anti-establishment news
I can't help but wonder how many H1B visas were hired to do this work to screw over Americans.
Distributing the complexity to states would also help, as we have seen.
The authors of the bill assumed that most if not all states would build their own sites, shrinking the burden of the central fed site. States that did build their own are overall in better shape than states that let the feds handle their exchange.
The large federal site is largely due to GOP stubbornness and obstructionism. The red states got what they deserved.
And it's a big-ass irony for the alleged "states rights" GOP.
BOTH parties need a big spank on this. Toss the incumbents and zealots in the next election.
Table-ized A.I.
Medical malpractice is a large cost. Unpaid emergency care is a large cost. Preventative care lowers cost significantly. ACA will lower costs. Millions won't lose their current plans. The US isn't first in the world in health care related life expectancy (it is as soon as you stop counting violent/accidental deaths and obesity related deaths).
Keep parroting this stuff, it really helps fix our problems.
Yesterday, there were people who were in real pain, and who were dying (like in death) cause they couldn't afford medical care, or even the 5 bucks for bus fare.
today, there are people who are not in pain, and not dying thanks to obamacare
so, stipulating to all the lies and mis information (if you think lie is to strong, google krugman hannity, PKs citing some reporter on hannity lies)
there are people who are not dying
and that is a lot more important then all the rest of this crap
jeezum, didn't *anyone* actually read the pdf files ?
I looked at em, and the majority are what you expect - people methodically going thru punch lists and bug reports and fixes
perfectly norma
but no, the media+obamahaters have to make a big deal of it
just once, I'd like one of you obamahaters to acknowlede a FACT
today, there are people who are much better off thanks to PPACA - teenagers with leukemia, people with pre existing conditions, etc
and as for all the media BS about canceled policys - its clear that most of those policys weren't what you wold call "health insurance" eg policys that pay 100 dollars a day if hospitalized...those are like matilda's dad the used car sales man policys
The US Government can simply take more money from taxpayers, then borrow 40 cents from China for every dollar, and they will make ACA succeed by brute-force.
Uh, isn't that basically just socialism, plus the fact that people want more than what they can afford? They could just spend less on healthcare and get the same result without the borrowing. However, the whole point of socialism is to take money from people who have money and to spend it on people who don't. If you don't like that then the solution is to just let people who can't afford insurance die, which most would not consider an acceptable solution.
The problem with healthcare is that everybody wants to paint it like some black-and-white simple problem with a simple solution, when in reality it is about 500 problems lumped into one big mess. There are lots of issues that drive up costs. There are lots of issues that discourage preventative care. There are lots of issues with who gets cared for. There are lots of administrative issues with paying a fair price for the work that gets done. There are lots of issues with trying to figure out what the best way to take care of a sick person actually is.
Everybody like to just pick one thing and point out a simple solution to it. Just let ERs turn away the indigent and now hospitals are solvent (just be sure to budget more money for the morgue, both for those who can't afford care and also for those who left their wallets at home when they keeled over). Just set the reimbursement rate for a particular treatment at $10 and now it doesn't cost much to pay for it (ignore the fact that nobody will provide the treatment any longer). Let the market freely set prices (and ignore the fact that consumers have little ability to shop around while unconscious). Every complicated problem has a simple solution that won't work...
OK, here's my simple solution. Expand Medicare to cover everyone. Do it in increments, slowly adding younger and younger people, reducing the eligibility age by 10 every 2 years. Eventually - probably pretty soon, actually - you start adding people who haven't payed enough into the system to pay for their care, so you need an outside revenue source. I see one obvious option that doesn't involve a major tax increase or even a spending decrease, and which has many serendipitous side benefits as well: end the drug war and legalize and tax all recreational drugs, with the tax revenue earmarked specifically and exclusively for the new medicare.
There, problem solved!
Seriously, though, my answer to those raving against government bureaucrats running and ruining our health care system is simply to point to Medicare, which has been working fairly well for a long time, and is well liked by those who rely on it. There is no reason Medicare couldn't be expanded, eventually becoming the single-payer system we so badly need.
This is about money, and how to make more of it off of the hands of the middle class. The insurance companies (whos CEO's many would believe are republicans) all want this. It is a guaranteed monopoly. Most of the health care costs in the USA do not go to doctors. They go toward the medical infrastructure e.g. The insurance companies, malpractice lawyers, office attendants, medical billing specialists, and AMA (who's job is to create barriers to entry and manufacture artificial scarcity). Health care is too expensive. It wasn't 50 years ago. What has changed. If President Obama were to really want to tackle the disaster the is health care in the USA he would be asking how can we go back to the system we had 50 years ago. Instead he has given the Insurance agencies (republicans) license to make additional billions in an effort to somehow create equality. There is no such thing as equality. The rich will always have it better than the poor. Conservative values (not republicans) want to make everyone rich. The Obama care plan wants to make the rich (insurance companies) even richer at the expense of the poor. The Republicans want traditional values so that the rich can make more money. The democrats want to help everyone so that the slum lords (the rich) to make more money through section 8 housing so that they can get those filthy homeless people off the streets. It is rich vs. poor with out a fuck being given to morals and character.
Of coarse the media (the rich) will ignore this obvious fact and instead continue to create this false dichotomy because they are rich and have a vested interest in the status quo.
Interesting you bring up Issa's credibility. Here's an article suggesting Issa may be cherry-picking document releases to mislead:
http://politicalticker.blogs.cnn.com/2013/11/08/house-dem-accuses-issa-of-selectively-leaking-obamacare-documents
Table-ized A.I.
And this is this typical anti-Obamacare response based on misrepresentation of how Obamacare works. Obamacare is basically two things: a private insurance exchange that has specific rules about what is covered and a medicaid program that subsidizes the premiums. The only people who are deciding whether or not your mother can have surgery are employees of the insurance company your mother chooses. That's right, the so-called death panels are run by a bunch of private for-profit (or sometimes not-for-profit) insurance actuaries. And even those not-for-profit insurance companies don't do losses unless they want to go out of business.
Sure, some people signing up in the exchange might end up being told that they qualified for subsidies when they should have, and will have to refund some or all of their subsidies. But your definition of "routinely" is bogus. I'm quite sure that it doesn't mean, at least 50% of benefits are calculated incorrectly, probably something like .1%-.3% are calculated incorrectly. If you have a hundred thousand SSA beneficiaries with incorrect benefits, it sounds like a huge problem, but when it's put in the perspective of .2% of 55 million recipients, it doesn't have the same impact.
Even though healthcare.gov is a government program, most of the development work was not done by government employees, it was done by a bunch of government contractors following the requirements of a bunch of political appointees who were in over their heads. People like your wife's coworkers aren't the ones setting up these systems, they're not the cause of the initial fiasco, they're not the ones on the death march to fix the problems. They're just shuffling the paperwork once the process is set up. And the paperwork they're shuffling has nothing to do with medical decisions whatsoever, it's just deciding whether somebody is going to have to pay full price for their insurance or if the government is subsidizing it.
I probably should have posted this anonymously like you did so I could mod you down, because your post isn't insightful at all. If Obamacare was a national healthcare system like the UK NIH you might have had a valid point, but it's not, and the Department of Health and Human Services is not in charge of your healthcare beyond requiring that any health insurance sold in the exchanges has to provide coverage for specific procedures and have specific out of pocket maximums. They're not even responsible for the insurance companies cancelling the existing policies that don't meet their requirements for the exchanges.
I don't have to 'know the true dogma' to call out a probable liar. If you're not a liar, the line you used has been widely employed by liars, making it a self-defeating thing to say. See Seminar Caller.
Alcohol, Tobacco and Firearms should be the name of a store, not a government agency.