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Virtual Boss Keeps Workers On a Short Leash
Gr8Apes writes "Hitachi has created a 'perfect virtual boss.' The company is manufacturing and selling a device intended to increase efficiency in the workplace called the Hitachi Business Microscope (paywalled). 'The device looks like an employee ID badge that most companies issue. Workers are instructed to wear it in the office. Embedded inside each badge, according to Hitachi, are "infrared sensors, an accelerometer, a microphone sensor and a wireless communication device." Hitachi says that the badges record and transmit to management "who talks to whom, how often, where and how energetically." It tracks everything. If you get up to walk around the office a lot, the badge sends information to management about how often you do it, and where you go. If you stop to talk with people throughout the day, the badge transmits who you're talking to (by reading your co-workers' badges), and for how long. Do you contribute at meetings, or just sit there? Either way, the badge tells your bosses.'"
It just takes micromanagement to an entirely new level. No thanks to these.
Guaranteed to get rid of off your employees who have other options!
The cow says "Moo." The dog says "Woof." The Timothy says "Thanks, valued customer. We appreciate your input."
In related news, I am pleased to announce my new "virtual slave" hardware, which intercepts communication from the "Virtual Boss" device to PHBServer and provides an excellent replacement stream of communication indicating you always participate in meetings, visit precisely three fellow employees for ten minutes each day, and never go to the bathroom. ("Virtual Slave eXtreme" will be available soon, with many customization options.)
Or...Take this job and shove it.
Way too intrusive....treat people like adults, and only punish those that cannot act like an adult, but don't punish and track everyone else that is getting their job done.
Light travels faster than sound. This is why some people appear bright until you hear them speak.........
.... I quit. I for one, do not welcome our Orwellian overlords.
No trees were killed in the making of this post; however, many trillions of electrons were horribly inconvenienced.
Japanese companies have tried stuff like this before, but not so that bosses can harass their employees. They genuinely want to know how to make the business better by finding out how people actually work... You know, like a good boss should.
Obviously the potential for abuse is massive, but I think the article author is projecting their own thinking on to this idea. Aside from anything else abusing it would probably be illegal under Japanese law, as it would be in most European countries.
const int one = 65536; (Silvermoon, Texture.cs)
SJW, n: "Someone I don't like, and by the way I'm a fuckwit" - AC
"Employees appeared to slowly converge on the toilets throughout the morning, where they remained for a few minutes before departing the building and eventually arriving to the nearest large body of water, where they remained for the rest of the day."
Hitachi has invented the RoboToady. now, the only reason to keep brownnoses around is to fill out the foursome at golf.
if this is supposed to be a new economy, how come they still want my old fashioned money?
"It looks like you're trying to Fire A Subordinate. Would you like me to call Security?"
-kgj
It seems like more people should take a read of Marshall Brain's Manna, a book about this very thing. (Online version).
It goes into what could happen (and given current economics, the rest of us are housed in tiny apartments to keep the away from the owners). And yet, it also details an alternative view where automation is NOT shunned, but instead used to fulfill what people originally dreamed them to do - do all the chores while the humans relax, or speculate, or invent, or do other things.
Quite an informative read if you have a couple of hours.
We don't need this because we trust our employees to be adults who get their work done. That's why we give them the breathing room they need and only burden them with daily standups and mandatory pair programming in our open bull-pen office. With this type of dynamic, collaborative work environment we are able to attract top talent.
I can't see these being useful. You get a lot of data from a lot of employees and eventually it's just going to be too much data to be effectively useful, hampering creativity and the ability to solve problems. Then there's the other problem, let's say this works perfectly and only perfect employees are kept, who pays for the employees who can no longer get jobs because they aren't willing to be automatons?
"Perfect Employees" Of course this this definition of perfect is a bit swayed towards people that show up, sit at their desks, do not converse with their coworkers, and spend the minimum amount of time in the restroom or on lunch break.
No mention of if the people are actually getting any work accomplished. Talk about inappropriate selection pressure. At best it finds people that are good at subverting the process.
I'm a good cook. I'm a fantastic eater. - Steven Brust
They are trying to solve the problem of wanting to fire individuals but needing cause, and an application like this is pretty much an automatic paper trail generator that can be mined to fit pretty much any firing.
It's just a very good tool to get rid of people you can't get rid of easily any other way. I don't know about your country, but here, if you have been with a company for a long while, it gets increasingly difficult (or expensive) to get rid of you. Being able to "prove" that you're slacking makes it so much easier.
You needn't put everyone under surveillance. You just have to make everyone think that they are.
We used to have a Bill of Rights. Now, with the rights gone, all we have left is the bill.
I work for one of the American Hitachi divisions. God help me if they decide to force them on us.
It will be hailed as the greatest invention since the Blackberry. All those useless drones who aren't working every second of their 40 hours and take more than their "fair" share of the free coffee will finally pay! I can even be used to make sure people get truly "fair" pay, "You were here for 50 hours this week but you only really 'worked' for 39 of them...no overtime for you!"
I can see this not only becoming standard in most workplaces and probably even made mandatory in a few states (with appropriate exceptions for executive level management).
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No, I don't mean "doing their job". I mean they will start to game the system. People who want to slack off have been very inventive and creative when it comes to slacking, so this will be no different. They will come up with ways to tweak that. Don't want to go to a boring meeting? Let a coworker take your badge along. He'll do it for you next time and everyone's happy.
Of course this does not increase productivity, but rather decrease it for the necessary overhead involved to game the system. But hey, I didn't come up with the idea, management gets what management wants, and if they want me to spend time fucking with their spying system rather than work so my "characteristic figures" look the way they should, I give them what they want.
For reference, see the success of the "how many keystrokes did the programmer make today" for measuring the productivity of programmers creating code. It's not that much different from this junk.
We used to have a Bill of Rights. Now, with the rights gone, all we have left is the bill.
It needs a speaker, too.
"Attention worker #47293, you have exceeded your pooping allotment for the day. Exit the stall and proceed back to your desk. Thank you for your compliance."
We don't have a state-run media we have a media-run state.
True story: My CEO (US company, California) tasked me to install 3 motion-detection CCTV cameras at all of our remote staff locations (3 part timers, in their homes, in eastern Europe), and then review the footage daily to determine if they 'were at their posts' during working hours (and did not take 'too many' breaks during the day). Of course, the reason for this was to 'make sure we are getting what we paid for.' I'm glad this device was not around last year (or will be very expensive THIS year).
No, I did not install the cameras, I just let the issue die. (still have a job, too).
Toil is Stupid. Don't be Stupid.
I can see the reports now:
Employee report #27135: "Employee arrived in the office, turned on their computer, and then crammed himself into a small drawer in his desk for the duration of the work day. He didn't move during this time except to climb out for meetings. Employee emerged from his desk at the end of the day."
Employee report #27136: "After speaking with four other employees in an energetic fashion regarding the new tracking systems, these employees went to the restroom and proceeded to flush themselves down the toilet. It might be worth noting that, following this, unknown individuals sent e-mails from these employees computers insulting their managers, most of HR, and the company executives. These unknown individuals then noted that the flushed employees had quit. As the unknown individuals didn't seem to be wearing tracking badges, it is not known what happened to them next. They either left or are living in the ventilation ducts."
My sci-fi novel, Ghost Thief, is now available from Amazon.com.
Are there sensors that can measure height? If so, you can really mess with them by hanging the badge from the ceiling. "Employee seems to enjoy clinging to the ceiling for the entire workday."
My sci-fi novel, Ghost Thief, is now available from Amazon.com.
I have to agree, this goes against everything that is said about good management. Most good MBA schools would disprove of this.
Why?
1. There is a calculated benefit towards (water cooler chats), this increases overall productivity, by allowing informal collaboration and knowledge exchange.
2. The issue between Introverted and Extroverted employees. An introverted employee in a meeting may seem very quite and engaged, however they are there listening and taking in the information, where they may come up with better solution later on. Extroverted may seem like they are engaged however they are just talking a lot of nonsense, and off topic, because they like talking.
3. Employee intensive is Work Environment + Pay. If they feel like their freedom is being taken away from them, it is equivalent to paying them less. If an employee feels like they are being paid fairly they will perform better then one who feels like they are not.
4. Synergy. How can you have Synergy if people are not working together, and knowing each others strengths and weaknesses?
If something is so important that you feel the need to post it on the internet... It probably isn't that important.
After all, it's the first step of automating management, and replacing all that management types with a bunch of shell scripts.
And who gets to write those shell-scripts in the end? Who? Exactly, we, the techies.
So it may be a slight inconvenience for a time, but in the end we will only have to do what the shell scripts we wrote ourselves are telling us to do. Sounds pretty much like paradise to me.
The virtual boss will see - contrary to what the eyes of the real bosses tell them - employees who never get up from their desks, never go to the bathroom, and never hang around in the break room... because those badges are left behind on the desk all the time whenever the employees get up from their desks, go to the bathroom, and hang around the break room.
Because employees will quickly learn to "game" the system, rendering the whole thing useless.
Hell, most of the time those badges aren't even necessary to get into the office, since somebody inevitably will open the door for you. And inevitably the employees are going to discover that their badges are ratting them out.
Not that any of this matters. This is just another way for managers to collect "metrics" on their staff, to prove with the magic of numbers that their staff is working, rather than - oh, I don't know - looking to see if the work is actually getting done. But the latter would actually require the managers to understand what their reports are doing, and that requires knowledge and effort on their part. Better to just rely on computers to create a useless spreadsheet that they can point to during the yearly reviews.
I know this might sound a little crazy, but I don't think it's designed for the whole workforce to wear. It's used during a study in a large environment to see how the workforce performs tasks. You assign it to a number of statistically neutral individuals, and they represent the workforce as a whole. An analyst (or consultant) determines work patterns and can charge the company $10,000 to move the water cooler from one side of the office to the other to promote efficiency in movement, or even relocate a team within a building so they don't have to walk across the building to interact with them.
Sure, it's orwell in a can, but it's not designed for every day use. Can you even imagine the nightmare of tracking those on people that don't want to wear them?
I cannot imagine a better argument for unionization than such gizmos.
Years ago I worked on early mobile field work software on GPS enabled PDAs. Periodically I'd take an installation and training trip so I could hear the stakeholder concerns. One of the concerns I frequently heard from field workers in private was that the boss would be tracking their movements every moment of the day, and he'd use this to go after workers he didn't like. This was new stuff, and it had a bit of a creepiness factor for people who'd never used a computer in their life.
My response was always this: What would *you* do if you wanted to show someone is goofing off instead of working? You'd go to the site where he claimed to have done the work and see if it actually got done. It's what you'd do, it's what I'd do, and it's what your boss does if he has any common sense. If he doesn't, *he's* the one who's goofing off. Field work is hard; traveling around and keying a few bogus entries is much easier, and would be sufficient to fool the system.
With a few exceptions like security guards, you don't need technology to tell if a worker is doing his job. You need to manage your employees by measuring the things you expect them to accomplish.
We are far from having a technological substitute for intelligent supervision. Anything that falls short of that is just pandering to management laziness.
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Go across the street, there's another Starbucks hiring.
Don't have stats for Starbucks, but at another well-known coffee chain, it might not be quite as easy as you think...
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What problem are they trying to solve? They want to recover the cost of managers. They can't get rid of the technical staff - they actually need them - but they can get rid of that expensive middle tier by automating the tracking part of management. Which all they think there is to management.
Before you all say "Woohoo", think of this: The CIO is now your boss. You are no longer a person, you're a resource. The only way he knows you or of you is a set of numbers on a report. You either make whatever metric they use to gauge your performance or you don't. They don't care if you're sick, or if you're taking care of a child, or if you've got a personal problem - you don't make the numbers and you're gone.
I do measure just that. It's actually easy.
I don't tend to micro manage my teams. First of all, I'm lazy and I sure as hell have something more important to do than tell a programmer how to type. Second, they hate it and I can sympathize, I hated it too when I was still in programming. And third, they're adults, I don't see the necessity to treat them like kids who don't know how to work.
I give them a project and I expect to hear from them when they need resources or when some department gives them troubles. Other than that I expect them to report back when they're done.
They meet their deadline, they do fine. They don't meet their deadlines, they don't do fine. What's hard to measure about that?
Stuff like that is only hard to measure if you insist in micro management and having some arbitrary performance figure for your monthly report. My solution is to simply make up a performance figure so the powers that are are happy.
We used to have a Bill of Rights. Now, with the rights gone, all we have left is the bill.
A "perfect" boss does not need to instruct workers to wear a badge, need to know who you talk to, how often, where or how energetically, need to track everything, need to know how often / fast you walk around an office, who (or indeed) how much you stop to talk to.
Because he doesn't hire fecking idiots who he thinks need to be babysat by metrics in order to do their job. And he trusts them as professionals. And only needs bother even investigate if there are specific allegations or failings that he becomes aware of (and he WILL become aware of them if he's any kind of decent boss).
It's shit like that that propagates that entire fake management crap.
If you ever consider any of these things metrics even WORTH bothering to measure, you're a fecking idiot of a boss.
Even when the state or country has at-will firing, you still have to justify it to other members of the management team. Either horizontally or vertically, there are often political consequences for firing people for personal, arbitrary, or even counterproductive reasons.
I have a hard time believing someone can be so ignorant of history. Do you think slaves were happy? What about feudal serfs? Or pre-unionized steel workers? Or the children working in textile factories?
He said "happy workers are productive workers". He did NOT say "all productive workers are happy workers". See the difference? What he probably meant was "companies that use policies that keep their workers happy are more likely to have workers that are productive". Sure you can force someone to be productive under miserable conditions but you can get terrific productivity as well by treating your employees nicely.
Capital has never, and will never, care about the happiness of their workers unless those workers force them to care
True and there has been tremendous progress on that front. Working conditions in the US are FAR better in most cases than they were 100 years ago, sometimes to a fault.
Tyranny by government dictators: Bad.
Tyranny by corporate dictators: Good.
Any questions?
Please do not read this sig. Thank you.
I don't know whether to thank you, or curse you!
I went to the author's page and read "Manna" just now, and the first half of that book scared me tremendously(more than any other sci-fi work I have ever experienced), then the second half was soul-tearing.
What I mean by soul-tearing, is seeing the possibilities in the Australia Project, and loving the whole concept...at the same time knowing it could probably never happen on this planet.
Too many entrenched entities(gov't. and corp) would see this as a worse cancer than USA saw communism.
In the real world, the Australia Project would only be nuked out of existence before it could get viable.
We have to protect those corp. markets and profits for national security, ya know. (it IS NOT about protecting people or 'democracy')
Which brings up an interesting thought to me:
The last war that the USA was successful at, was WW2. We had a common rally point:we were attacked, and fought back. We were fighting to actually protect our citizens and land...the Axis expansion was coming to our shores.
Since then, all of the wars we have been in have all been about protecting markets and profits[1], and we have universally failed.
I think that troop motivation has a significant factor with that, in that there is now common rally point for the people to get behind. (another part is HOW we have went about war)
Well, in the end, I'm going to count reading 'Manna" as a positive experience, so thanks! :-)
[1] the whole anti-communism thing is rooted in protecting corp. markets and profits, and is also the root of the anti-socialist attitude in the USA
Down With Slashdot BETA!!! I've been around the corner and seen the oliphant; you can only abuse me from your perspecti
It's because the words have been applied far too much to be sheeps clothing for wolves. Some of those that most loudly shout that they are Christian are instead merchants in the temple. It makes others wary of anyone that makes similar noises in case they have an extremist or confidence trickster on their hands.
As for "conservative", when people verbally push how conservative they are in politics it's sometimes part of a shell game to get away with doing something radical. I've got one of those in my state that is really 99% fascist and is trying to change or destroy everything he can - so much for "conservative".
So when you fit the original definitions I can see how it's a bit tough that people assume you are a disguised wolf instead as soon as you mention the label. Maybe don't. Democratic Socialists would be laughed out of this place or called Communists as soon as they bring up their label.
Maybe you're from France or something, but in America we don't have anything that even remotely resembles a Left Wing party. There's a few pundits who're left wing on _social_ issues, but I can count the number of economic liberals that show up in public discourse on one hand (Robert Reich, Liz Warren, Rachel Maddow and that old guy who plays her second fiddle).
...
Heck, when Liz Warren suggested reinstating Glass-Seagal to prevent another crash like in 2008 the question wasn't if it was right or wrong, but why she was even bothering having a discussion on something when it's got zero chance of happening
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The state I live in has weak labor laws, and the company believes it can do as it pleases. My fellow co-workers and I have been looking for other jobs for a few years now, but the market sucks. (BTW, all of us have at least a bachelors degree, mine is in engineering). There are thousands of jobs around here that pay minimum wage, but almost nothing paying any more than that.
I have an obvious solution for you. MOVE.
That's what I've had to do for years, just to stay employed. My last move was 200 miles. The one before that was 650 miles.
I see my family a week at Thanksgiving and a week at Christmas. Sure that sucks, but it's what I had to do in order to avoid what you're going through.
"Once we've identified and embraced our sickness, we'll have strength...and that's when we get dangerous." - John Waters