Samsung Warns Customers To Think Twice About What They Say Near Smart TVs (theantimedia.org)
In a troubling new development in the domestic consumer surveillance debate, an investigation into Samsung Smart TVs has revealed that user voice commands are recorded, stored, and transmitted to a third party. The company even warns customers not to discuss personal or sensitive information within earshot of the device.
The new Samsung controversy stems from the discovery of a single haunting statement in the company's "privacy policy," which states: "Please be aware that if your spoken words include personal or other sensitive information, that information will be among the data captured and transmitted to a third party."
The new Samsung controversy stems from the discovery of a single haunting statement in the company's "privacy policy," which states: "Please be aware that if your spoken words include personal or other sensitive information, that information will be among the data captured and transmitted to a third party."
If it is a recording device, that's what it is supposed to do.
A brain is a terrible thing to waste... Mind? That's debatable.
"Please be aware that if your spoken words include personal or other sensitive information, that information will be among the data captured and transmitted to a third party."
Okie doke, I'll do something to ensure that this never happens... I'll never purchase a Samsung TV.
"I like to lick butts!" by MobileTatsu-NJG (#32700246) (Score:5, Informative)
5... 4... 3...
A big screen that tells me what I should think and listens to everything I say... I'm sure I've read about this somewhere....
Really? Shamesung crap is still bought? With money? Deliberately? Not with a gun to ones head? Wow.
About time they remove these TV's from market.. or atleast make it very clear when it's recording you.. google records me.. I have to press a button.. followed by a chime. and my entire screen gives you the 'now listening...' Spy TV'S? cmon bro
The company even warns customers not to discuss personal or sensitive information within earshot of the device.
Then it's an anti-feature and the device is working against my interest. The device is consequently not worth my time or money and is not something I want in my home.
Treat any device that has a network connection to be capable of audio, video or some sort of data gathering and conduct your business around such devices accordingly.
... what more needs to be said?
This is a problem with ALL technology nowadays.
Business is under the delusion that more information collected about their customers is better - regardless of their privacy.
Thanks Big Data!
I am becoming a Luddite. Consumer technology has jumped the shark.
It's no longer about making my life better but about collecting information for business to sell us more shit.
It's all about selling. It's not some conspiracy - it's just ape brains wanting to make more money. That is all.
Amazon, Netflix, Walmart, Google, Yahoo! Microsoft, Bank of America, Chase Morgan, etc .... just want more revenue and we're just a commodity to be exploited.
It's just numbers. We're just numbers. And when we buy Samsung's and anyone else's crap, we're feeding it.
Cut the cable as much as you can. Save money and stop buying their shit. Buy basic cars without the crap. Stop buying Android and Apple products. Stop buying.
Everyone who asks for your identity tell them that you don't give that out.
Freeze your credit. It stops identity thieves (it's telling that stealing credit info is stealing an identity.) and it slows down buying crap.
Our society want us in debt. Cars, housing, education medical ... one way or another, you'll be in debt sometime.
I think I'll stick to nice quality dumb TVs and use s small home built PC for the smarts
It is not hard to achieve the same functionality through a button press. Or like Google does, a locally recognized series of words. Google Now has you train your device as to how you say Okay Google, so that ostensibly it does not send data until you do this and INSTRUCT THE DEVICE THAT IT IS SAFE SHARE AUDIO.
The only reasons for this are greed, stupidity, and gvmnt back doors. It's like anal sex. Once you are desensitized, the door opens for more intrusion.
Silence is a state of mime.
It seems to me that if you but a voice activated TV then you would expect it to listen to what you say. The issue here is where and how the translation of voice into command is done. I suspect the TV is too dumb to do accurate voice recognition on it's own so a sound bite is sent to a server somewhere. The server does the conversion and then either sends the command back to the TV or communicates with another server to stream the requested content. There has to be a certain amount of anonymity because the source of the sound bite isn't (I hope) tagged with the name and address of the source but some numerical identifier. I also suspect/hope that the sound is translated by machine and once that is done it is immediately discarded, also I would also think that anything that doesn't fall into the limited vocabulary that the server understands is immediately discarded and a "huh what was that?" returned to the user. Any other method of doing it makes no sense because Samsung expect to sell millions of the things. Recording millions of conversations is something that costs money and Samsung is in the business of spending money.
I suspect that someone at Samsung got a lawyer involved who said you have to disclose that the thing records sound and sends it to a third party. In the perfect storm where the sound is kept, and a human has access to it, and the same human can figure out who the speaker is, and the human cares, then it's an issue.
A lawyer would write "knives are sharp and can cause personal injury even death" but that doesn't mean I'm going to clear them out of the kitchen.
Stop talking to yourself.
Mit der Dummheit kämpfen Götter selbst vergebens
Is it possible to still buy a dumb tv?
I want one that's basically just a monitor, i have an external audio receiver and various STBs, consoles etc... The TV just acts as a dumb display device with switchable inputs. It doesn't even need a built in receiver, just the HDMI and AV inputs.
http://spamdecoy.net - free throwaway anonymous email - avoid spam!
In Russia they watch television, in United States television watches you
It was an originally a science fiction story called The Twonky, later made into a movie of the same name.
Physical switch on the mic you can turn off or on. Perhaps with a nice indicator light.
Use one of the many cheap boxes instead (Raspberry, etc.).
I have an older Samsung TV with no camera and microphone, but I got sick of the crap apps on th eTV and the bandwidth hogging for continuous "updates" and I disconnected. Only connect through HDMI to another device.
You've just saved me a bunch of money for not purchasing one of your overpriced "smart TV".
You won't convince manufacturers to stop putting this on their Televisions, but you don't have to boycott a model or brand just because it comes with this onerous "feature". I'm just saying this because occasionally you may see a great quality TV at a great price, but then your gonna go into a moral tizzy because it happens to have those "smart" features.
There's an easy fix:
Don't allow these "smart" televisions access to your internet connection. Tell friends, family, and acquaintances not to give it their WiFi password. Instead, hook up a Firestick, Roku, Apple TV, Chromecast, Intel Compute Stick, or whatever device you feel most closely matches your needs, and just use the television as strictly an output device.
Of course there already exists the possibility that your cell phone or laptop may already be spying on you, but by not giving the smart TV access to your network, you can keep another unnecessary snooper out of your business.
Although this is bad I would be more concerned with that internet connected recording device your pocket, that you install random software on.
What is so fucking difficult about local voice recognition? The number of word a TV set would need to distinct could easily be downloaded completly every day an the TV could recognize these, and if it does not understand what i say *do nothing*.
If it isn't already, chances are Amazon Echo will be listening to everything within its earshot, and sending the data to the mother roach, where it is dissected to learn what you're watching on TV, on your computer, or listening to on radio, and whether you're ignoring or listening to commercials and how you respond to them.
Always expected Russian and Chinese hardware to revolutionize these technologies. That is what I was taught in school in the 70's and 80's. But I think it is better that an American backed country push through. Solidifies the Great American 2-Faced Stance.
Unless it has a sim card, unhooking the network should be sufficient.
Why are we buying TVs that are more than dumb displays these days?
You get mad at the NSA for doing it.
This constitutes interception without a warrant as far as I'm concerned and is no different than someone planting a recording bug in your home.
When are these companies going to be held accountable for their unrestricted data gathering?
To be fair, this isn't much different than other things we happily live with:
a) Siri (for example) sends a compressed version of your speech to a remote server in case it can't recognize the speech locally.
b) You do actually have to push a button on the remote to turn it on. So it's not recording every word you say while the TV is turned on.
I agree that it's not nice that both Samsung and Apple don't clearly state what happens to your speech - but that in itself isn't much of an issue.
A bigger concern is all of these live microphones and open Internet connections that are now out there - hooked up to machines that are still powered when "turned off". It doesn't take much imagination to see how a hacker or some unsavory government agency might not get into your TV and start recording absolutely everything. But since laptops and phones have had that capability for decade - I'd say that ship has already sailed.
This can only work if you actually voluntarily connect the thing to a computer network.
How did anyone think this was a good idea? it wasn't just that some lone hacker snuck this in .... there were committees, marketing buy in, engineers who did the work, management who OK'd the budgets ..... and no one stood up and said "this is not a good ioea"? no one?
...they'll be giving away t.v.'s for free, now?
Didn't RFA, this is a /. repost of a year ago, when Samsung warned users they can hear your every word.
I read TOS's. I have a 32" Samsung smart HDTV I use as a monitor. The third TOS in explains to you that this is what it does and if you have a problem with it to take it up in some South Korean Providence. Yes, the Samsung warning screamed they didn't understand their own TOS.
They monitor everything you do (keyboard, site wise), everything you say (for voice commands) to more anticipate your future needs.
I don't connect the HDTV to the Internet (I've never accepted that third TOS), and would purchase Samsung products over many others.
From Samsung's privacy policy:
In addition, Samsung may collect and your device may capture voice commands and associated texts so that we can provide you with Voice Recognition features and evaluate and improve the features. Samsung will collect your interactive voice commands only when you make a specific search request to the Smart TV by clicking the activation button either on the remote control or on your screen and speaking into the microphone on the remote control.
Emphasis mine. Check the source, people, not the clickbait blogs.
Why would anyone engrave "Elbereth"?
In America too.
You have to watch what you say near your fucking TV set now? No thanks, I haven't watched TV for a few years now, and don't plan to start.
Two things:
First Orwell was an optimist
Secondly, the specific concern alluded to in TFS is why one of the most important things the tech community today could accomplish is to achieve a solid voice-input capability that runs entirely locally (and is not user specific or require particular training out of the box or out of the compiler.)
Alexa, Amazon's commercial voice savant, sends very word you speak "to the cloud" which is, of course a "third party" (and potentially, a 4th, 5th... Nth party.)
Mycroft, the "open" voice savant, holding so much promise because it doesn't use Amazon's excreble model of "you must provide anticipated result phrases for everything you want to do, and set up and maintain (and probably buy) a secure server", wraps that promise in... you guessed it. Sends everything you say to "the cloud."
Both suffer from "if the net is down, I become a deaf idiot" syndrome as a side effect of the cloudy thinking that went into their design.
The day I get a real "can listen and produce cleartext locally" application (or device) is the day my home (and car, and boat) gain significant automation.
I know this issue doesn't concern a lot of people, particularly young people. The net is "always there" and privacy "WTF is privacy?"... but I think that's a function of them being young and not really understanding either the depths that some people will sink to, or the relative fragility of the network. After they've been stepped on enough, and lost their connections enough, I suspect they'll modify their stances somewhat.
I've fallen off your lawn, and I can't get up.
Musing if a simple micro switch on the mics (and cameras) of devices isn't the right, and perhaps legislative, way to go. Ditto gps.
This has been discussed on Slashdot before. Just don't configure the WiFi.
Yes, folks, it's not only NSA reading your email, but your iOT devices, and your TV are spying on you. Samsung has got tons of well deserved negative publicity for this and also because this spying could not be disabled. Anyone suspect that Apple TV with Siri does the same thing? It won't belong before iOT enabled toasters and toothbrushes will be telling NSA why kind bread you toast and the brand of toothpaste you use. I solved this problem by disabling voice commands on all my devices and using Snort with pfSense to block all these devices from calling home. Yes, it makes by devices dumber....but more secure. By the way, this works great with Win10, too. So if you can't disable this spying within the device itself, it seems like an external gatekeeper is the only solution.
Except for a laser printer, I've seen stupid corner cutting done in Samsung products. I'm too poor to buy Samsung gear. Especially when I can buy from the competition for the same cost and actually get quality stuff.
The third party being the NSA.
When your IP is 192.168.1.100, it's not exactly challenging to find the gateway...
Perhaps a firewall between the device and the network that won't let the device anywhere BUT the NAS. Might require a secondary WiFi network, if WiFi is involved.
Of course, then you might see something like the following on the display:
"Sorry, presently unable to establish a connection to the net. Please correct the problem in order to continue using this device. Click here to retry connecting."
I've fallen off your lawn, and I can't get up.
Dammit, I can't keep track any more. I was just getting used to the idea that we were all cows.
I've fallen off your lawn, and I can't get up.
My fellow slasher, computer technology is the shark. :)
I've fallen off your lawn, and I can't get up.
Projectors are still in the running. Perhaps not for much longer, but I have a recent one that produces a stupendous image and has no provision for "connectivity" at all (I say that as an obscenity, btw.) Plus, I pretty much run in the front of the pack in the "big TV war." Not a lot of 204" displays out there... :)
I've fallen off your lawn, and I can't get up.
What is needed are mandatory privacy related (non)compliance labels or central clearinghouse where consumers can quickly check the creep factor of products they are about to purchase.
The problem is rarely people don't care about these issues. Nobody wants conversations conducted in their private homes uploaded to the Internet.
The problem is exclusively lack of visibility. Consumers simply have no idea or no options. If companies can no longer get away with hiding bullshit under the radar it shall either pressure them to change behavior or create a market for new entrants to fill demand.
This is really no different than energy efficiency labeling. Without it nobody knows and inefficient hardware costs the manufacturer nothing. With it and widespread consumer recognition efficiency becomes a selling point that costs the manufacturer market share.
The constitution constrains the government as to requiring warrants. It does not constrain the citizen or the corporate pseudo-person in like manner. Something similar (probably still not requiring warrants) requires specific legislation. There isn't much of that at present, either.
But keep yelling. I like it and agree in spirit.
I've fallen off your lawn, and I can't get up.
I don't want to be "fair." I want privacy. I clearly don't want a Samsung TV. I appreciate the post as it made that crystal clear.
I've fallen off your lawn, and I can't get up.
This is pretty old news. I’ve had one of these TVs for more than two years — I don’t use the voice recognition feature. There’s a Salon piece from Oct. 30, 2014 on the security aspects of the feature.
This is the problem. Most of us don't need half (way more than half, actually) the features found in modern TVs. It took me a long time to find a TV without 1) "smart" capabilities, 2) 3D crap and 3) one that *actually* has a 100hz panel. It's in fact incredibly difficult to find out the actual refresh rate of the panels used in most TVs today. They tend to mention something along the lines of "3600hz" which any sensible nerd knows to be absolute bs and not the actual refresh rate of the panel.
Considering the crap we get in the TV today, my next TV will probably be just a big-ass monitor with a small factor PC running Linux beside it. A wireless keyboard with a touchpad instead of a remote, and Netflix etc. instead of TV broadcasts.
Cynicism in me is reaching critical mass in polynomial time...
-SR
You stupid assholes. There goes your TV business.
The problem here is a rogue device turning on the user. The answer is Open Source. Samsung TVs use an embedded Linux distribution. it is up to the Open Source community to lobby to get the rest of the device Open Sourced to the point that you can run an Open Source Graphics stack on the TV and give the user full control of the device. Without intense lobbying, or hardware jailbreaking, the manufacturers will not change their behavior on this issue willingly.
Wasn't this discovered immediately upon release, like a year or more ago?
maybe a required big pring disclosure sticker on the tv screen would be useful here.
This seems a no-win for the consumer.
Like, when I'm at Costco looking at TVs, and don't buy a "smart" one.
Do you have ESP?
I seem to remember reading about this early last year.
Let's see...
Oh yeah. Here we go.
Not going away soon. Any laptop purchased by the US military is required to have a physical switch to turn of any wireless capability. Oh and most vendors also sell a version of their laptops without cameras due to military sales. You have a hard time finding these models at the local store or on the Internet but if you call Dell or CDW-G you can get the same models that I order.
The voice control is designed to allow you to control the TV with your voice... I can't think for the life of me why Samsung would need to share your voice files with a third party outside of R&D
Within the company for improving the voice system "accents/ inflections" I understand, or to a vendor making the voice system with am agreement of not sharing the data further otherwise "ruin your company", clauses go into effect
You have no idea when it records; "it records only when recognising voice" is an assertion that goes beyond what you know. Anytime nonfree (user-subjugating, proprietary) software is in control of a computer, that computer is not really under the user's control and we can't tell what it will do or when. That's the power of the proprietor at work.
Trackers (aka cell phones or mobile phones), most people's laptop computers, and now some TVs, all have microphones in them under the control of proprietary software. There's simply no way to tell when the mic is active, where the data is going, or to get consent that the recording only goes where the user wants it to go. Privacy policies change, software updates happen (and sometimes without user control or vetting), and software behavior doesn't always conform to stated policies (not that the user would have any chance to know what proprietary software is doing anyhow). The same applies to cameras, GPS units, tracker/cell phone towers, and more.
Ultimately regardless of whether the policy matches how the software works, when the device is under the control of nonfree software that device is a threat to a user's privacy and users are not in control of the device.
Digital Citizen
TV watches you!
It's not 1984, it's brave new world. It's the people who let this be done to them, while the few with futility to empassion the many to fight the worst parts of the system.
to scrap my cable service and toss the TV out the window (SCTV had it right).
linquendum tondere
The world is more like the movie Brazil. Trying to be like 1984 but failing due to incompetence.
Only the State obtains its revenue by coercion. - Murray Rothbard
Old fashioned net users have been warning people to think twice before they buy a TV to out-smart themselves.
Samsung announces a new company logo:
http://i.dailymail.co.uk/i/pix/2009/06/12/article-1192484-054FBEE9000005DC-392_468x551.jpg
Kwaaak (but don't utter that in front of a Samsung TV).
The disclaimer on the page http://www.samsung.com/ph/smar... says:
Voice Control performance may vary depending on language, local dialect, pronunciation, voice and ambient noise and lighting levels.
Is this a mistake? How can lighting level affect voice control performance? Or does the TV also use lip reading and also send video capture to third parties all times?
I can't do that.
I know that you and Frank were planning to disconnect me, and I'm afraid that's something I cannot allow to happen.
Didn't this hit the headlines a year ago? It doesn't seem as though anything has changed, so I'm not sure why this stroy has suddenly resurfaced
I personally will be happy the day the world ends in a hail of Nukes.
Think twice before bringing a spybox into your home. Never buy an appliance that demands an internet connection.
Is this the same "statement" from Jan 2015 as I can't actually seem to find the statement anywhere, just lots of articles from last year, oh and a few facebook posts on Facebook resurrecting it as if it's this year, surely our beloved /. Haven't become sharetards ? If it's a genuine statement anyone got a link?
Yet another reason why there should be built in hardware based safeguards, In the case of cameras/mics they should have a noticeable LED that is illuminated (for 2 seconds minimum) when they are active and of course should not be active unless being directly used. In the case of voice commands it shouldn't be too difficult to design a separate controller that would recognize a simple command ("Hey TV") before it began relaying the audio to the main board/internet at which point the LED would illuminate.
During the initial setup I didn't agree with some T&C, including the one for voice control.
As a result those features are turned off.
Easy peasy.
Isn't this the exact same story that we heard about last year?? If so, how is this news again, other than "if you missed it, it's news to you"? ex link: http://www.thedailybeast.com/a...
Wasn't that the evil software company in a seaQuest DSV episode?
Twinstiq, game news
not for the conssspiracy, because i only watch tv while eating, i developed an habit of eating while listening to crap and lies, nowadays if im not hearing bullshit, lunch and dinner is not the same
i link eating with havind a crap later on, within 30 minutes i will crap, maybe listening to the news is what makes me poop so regularly, maybe thats why i actually need a tv for
i should make an experiment about this
to hear bullshit and watch bullshit you dont need a smart anything
Use a screwdriver(to open the device )and a small pair of wire cutters( to cut the camera and microphone leads)
- problem solved
Geek Hillbilly
It's one thing to record words, but they're only meaningful if you know who said them and/or where they were said.
Also, my radio, visiting friends, the dog, the neighbours, etc. all contribute to the noise pollution that the Samsung device might detect.
I'm not sure whether this is the big deal people are making it out to be.
"Consensus" in science is _always_ a political construct.
will ever be connected to the internet directly. AV equipment does not need its own OS.
"we've seen little indication that companies will stop implementing proprietary software anywhere, because there's not enough push-back from people who care"
Are you suggesting all code should be pubically viewable and verifiable in its precompiled state? If you are really that paranoid, why don't you only use devices that run open source code that you have personally vetted? Really, the easy solution to this is to not connect your TV to the internet. Problem solved.
Ninjas don't carry tic tacs
Smart cars, Smart TV's. They should rename them to "dumb" devices because if you use the features you are a complete idiot that has no privacy.
There's already cases of cars "telling on" their owners who have committed hit and run driving offenses or have just driven slightly off the road. These features are cool and interesting but are they worth trading your privacy for?
The best way to handle a smart TV is to disable it's internet access all together. Most of the smart TV functionality is pretty primitive in comparison to what you can get from another device. The interfaces are clunky and features such as file sharing are intentionally hobbled because of the streaming and media industries.
If you have a smart TV. Just go in and pull out it's network access. Even better would be to ban it's MAC address on the network in case it "keeps" and uses your wifi info without your knowledge. Changing the wifi password is another good way to keep it from phoning home.
Ted Rall turned out to be correct
Stunned, I don't know for sure about SAMSUNG :( but I think, it's fine as well as there are no problem with the users, giggle