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Why You Shouldn't Trust Geek Squad (networkworld.com)

An anonymous reader quotes a report from Network World: The Orange County Weekly reports that Best Buy's "Geek Squad" repair technicians routinely search devices brought in for repair for files that could earn them $500 reward as FBI informants. This revelation came out in a court case, United States of America v. Mark A. Rettenmaier. Rettenmaier is a prominent Orange County physician and surgeon who took his laptop to the Mission Viejo Best Buy in November 2011 after he was unable to start it. According to court records, Geek Squad technician John "Trey" Westphal found an image of "a fully nude, white prepubescent female on her hands and knees on a bed, with a brown choker-type collar around her neck." Westphal notified his boss, who was also an FBI informant, who alerted another FBI informant -- as well as the FBI itself. The FBI has pretty much guaranteed the case will be thrown out by its behavior, this illegal search aside. According to Rettenmaier's defense attorney, agents conducted two additional searches of the computer without obtaining necessary warrants, lied to trick a federal magistrate judge into authorizing a search warrant for his home, then tried to cover up their misdeeds by initially hiding records. Plus, the file was found in the unallocated "trash" space, meaning it could only be retrieved by "carving" with sophisticated forensics tools. Carving (or file carving) is defined as searching for files or other kinds of objects based on content, rather than on metadata. It's used to recover old files that have been deleted or damaged. To prove child pornography, you have to prove the possessor knew what he had was indeed child porn. There has been a court case where files found on unallocated space did not constitute knowing possession because it's impossible to determine who put the file there and how, since it's not accessible to the user under normal circumstances.

389 comments

  1. Why "I" shouldn't trust Geek Squad? by Anonymous Coward · · Score: 0, Troll

    Shouldn't TFH be "Why someone who engages in criminal behavior shouldn't trust Geek Squad?"

    1. Re:Why "I" shouldn't trust Geek Squad? by hcs_$reboot · · Score: 4, Insightful

      Ok so when you need some plumbing work at home, why shouldn't you trust the guy and have him visit all rooms, open all cabinets, and let him check your pending invoices to be sure you paid everything on time?

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      Slashdot, fix the reply notifications... You won't get away with it...
    2. Re:Why "I" shouldn't trust Geek Squad? by Anonymous Coward · · Score: 1, Informative
    3. Re:Why "I" shouldn't trust Geek Squad? by invictusvoyd · · Score: 1

      Because it precedes a Firing Squad.

    4. Re:Why "I" shouldn't trust Geek Squad? by Anonymous Coward · · Score: 0

      Ask that question to people who list their homes with Airbnb.

    5. Re:Why "I" shouldn't trust Geek Squad? by Anonymous Coward · · Score: 0

      So you're telling us you don't keep sensitive financial information on your computer?

    6. Re:Why "I" shouldn't trust Geek Squad? by maugle · · Score: 5, Insightful

      No, I don't mind. Because I don't have any illegal drugs or child pornography for the plumber to find.

      What about the illegal drugs and child pornography that the previous occupant left hidden in the wall, next to the water pipes? You know, the ones you now have to prove aren't yours?

    7. Re:Why "I" shouldn't trust Geek Squad? by sjames · · Score: 4, Funny

      Because the legal eagles at Best Buy's geek squad are so careful not to report non-crimes and raise a massive shit storm over nothing. Certainly, they would never grab a copy of anything else interesting they might find while rifling through your file system.

      Certainly they would never look at any private but legal images hoping to find something to report.

    8. Re:Why "I" shouldn't trust Geek Squad? by postbigbang · · Score: 3, Insightful

      It makes me wonder how much Tumblr porn came from Best Buy uploaders.

      Perhaps none.

      Maybe they're all great people.

      But they vacuum machines for reward money, or at least a few of them have, says the article. Most of them are probably great. But a few of them have sullied the reputation of the Geek Squad, perhaps beyond repair.

      The big problem: a lot of good people at Geek Squad get besmirched for the actions of some greedy fellow employees. It would seem that management likely knew about this. What protections do they provide their customers? They should spell it out and enforce it. Data is money, assets, and pretty private stuff.

      --
      ---- Teach Peace. It's Cheaper Than War.
    9. Re: Why "I" shouldn't trust Geek Squad? by Anonymous Coward · · Score: 0

      If those walls and cabinets are hiding potential leak damage, hell yeah.

    10. Re:Why "I" shouldn't trust Geek Squad? by Anonymous Coward · · Score: 1, Insightful

      Greek Squad are incompetent, dishonest morons. THAT'S why you shouldn't trust them.

    11. Re: Why "I" shouldn't trust Geek Squad? by Anonymous Coward · · Score: 5, Insightful

      Well, you didn't. But for $500 some kid at Best Buy might put some on your computer for you.
      You sick pedo fuck.

    12. Re:Why "I" shouldn't trust Geek Squad? by Anonymous Coward · · Score: 0

      what about that home video recorder i left behind the drywall behind the fridge 20 years ago? i just woke up from my comma yesterday

    13. Re:Why "I" shouldn't trust Geek Squad? by lucm · · Score: 3, Interesting

      What about the illegal drugs and child pornography that the previous occupant left hidden in the wall, next to the water pipes?

      Something like that happened to a friend of mine. He bought a warehouse and found a big stash of dvd players and car stereos in a walled-off closet when he gutted the office area. The warehouse had been owned by a bank (foreclosure) for a while, and if he hadn't needed a different office configuration the stuff could have stayed in the walls for a long time.

      --
      lucm, indeed.
    14. Re:Why "I" shouldn't trust Geek Squad? by Anonymous Coward · · Score: 1

      I would take this with a grain of salt, I worked for Geek Squad during 2011 (admittedly not in orange county California, but SOP is pretty much the same everywhere). Combing through someone's stuff was something that would likely get you terminated. During the automated diagnostics lots of well known virus scanners were run, some of them flagged known hashes of cp. On rare occasion when checking those logs to see if there were software related issues you might be able to charge something extra for if the customer was OK with the work, a message about that would be in the logs, happened twice at my store. The SOP was also not to contact the FBI, but local law enforcement and let them handle it from there(local for the customer, if they were out of town it likely would end up eventually handled by the FBI). But there was never any searching through someone's stuff, unless you didn't care about having a job there anymore.

    15. Re:Why "I" shouldn't trust Geek Squad? by ColdWetDog · · Score: 4, Funny

      what about that home video recorder i left behind the drywall behind the fridge 20 years ago? i just woke up from my comma yesterday

      Well you had better put your parentheses on. You're scaring the kids.

      --
      Faster! Faster! Faster would be better!
    16. Re:Why "I" shouldn't trust Geek Squad? by Anonymous Coward · · Score: 0

      Check again to see if you've got an Apple I PC.

    17. Re:Why "I" shouldn't trust Geek Squad? by hcs_$reboot · · Score: 2

      What about the two millions dollars in gold left by the occupant a few hundred years ago?

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    18. Re:Why "I" shouldn't trust Geek Squad? by Anonymous Coward · · Score: 1

      The 15" anal plug.

    19. Re:Why "I" shouldn't trust Geek Squad? by Anonymous Coward · · Score: 5, Interesting

      Similar thing happened to a family member of mine as well when he bought his first house. He is a police officer and had a bunch of his cop friends visit. One stopped by at the start of his shift to drop of a present and brought in his canine partner. Well, the dog alerted in the middle of the living room and they discovered a stash hidden there. So they took the dog around the property and found a bunch of stuff in multiple rooms, including those bales like you see on TV. I can only imagine the kind of response that he would have gotten if the cops weren't his friends and knew he'd just bought the house.

    20. Re:Why "I" shouldn't trust Geek Squad? by Anonymous Coward · · Score: 0

      The general problem, is that when you work as a technician for a computer store, is that you need to protect "the store", eg not plugging it into the local network, nor any USB equipment without first making sure the machine will not be going to nuclear on the store. That's all you need is every machine hooked up to suddenly become a Tor Endpoint or a Malware honeypot.

      Once you're sure that the computer isn't going to destroy the store, you, as a tech, usually try to boot the machine to verify that the computer has the symptom the customer describes, then you whip out a anti-virus/anti-malware linux boot disc or USB drive and scan the machine before you attempt any "fixes". The VAST majority of the time, BEST BUY and such only reinstall the OS as the solution for EVERYTHING. Nobody goes on a fishing expedition without clues on the machine that suggest there is evidence of wrong-doing.

      Case in point, I know of far more software/movie/music/game pirates than I know of people who are into porn. It is very easy to simply look at the hard drive file structure and see that 400GB of files are in /Users/Jimbo/Downloads and spending any amount of time fishing for illegal data is a waste of time, how much is your tech's time worth? 100? 200$/hr?, why would they report anything except extremely stupid people who set their background wallpaper to child porn. This is why if you're into illegal shit, you store that shit on external hard drives, and if the computer bites the dust, you buy a new hard drive and start over. You don't fix it.

    21. Re:Why "I" shouldn't trust Geek Squad? by hcs_$reboot · · Score: 4, Informative

      You trust strangers every time you hand someone your credit card or read the # over the phone (...)

      You trust the professionals to whom you request a specific service (and usually you pay) to perform that specific service. You don't ask them to look for interesting files, have the illegal ones reported, and some other legal files not reported but used illegally by them.

      --
      Slashdot, fix the reply notifications... You won't get away with it...
    22. Re:Why "I" shouldn't trust Geek Squad? by Anonymous Coward · · Score: 0

      that actually would belong to the person who left it there, or their estate or heirs. that scenario has been decided by the courts numerous times. so just keep your damn mouth shut, melt it down yourself, and exchange it a little bit at a time.

    23. Re:Why "I" shouldn't trust Geek Squad? by Jamesburns1 · · Score: 1

      what about that home video recorder i left behind the drywall behind the fridge 20 years ago? i just woke up from my comma yesterday

      Well you had better put your parentheses on. You're scaring the kids.

      you cant trust any one

    24. Re:Why "I" shouldn't trust Geek Squad? by Anonymous Coward · · Score: 0

      No, I don't mind. Because I don't have any illegal drugs or child pornography for the plumber to find.

      Exactly what are you afraid of them finding?

      Ahh yes, the old and always idiotic argument that serves as a foundation for fascist police behavior.

      You are the worst kind of idiotic bootlicking turd. I hope you get terminal cancer this year.

    25. Re:Why "I" shouldn't trust Geek Squad? by Cmdln+Daco · · Score: 1

      The important question is wether the Geek Squad company wants some punk employees to sully their reputation in the marketplace to obtain a private reward of $500 for activity completed on company time.

      I would think that the bosses at Geek Squad would take control of the situation and fire some troublemaker employees.

    26. Re:Why "I" shouldn't trust Geek Squad? by Anonymous Coward · · Score: 5, Insightful

      Where is your name? Are you trying to hide something?

    27. Re:Why "I" shouldn't trust Geek Squad? by unixisc · · Score: 1

      From the cited article, where exactly is it written that privacy is an inherent human right? It's not that I'm anti-privacy, but I'd really like to know where either in the US constitution or in the Universal Declaration of Human Rights is Privacy one of those rights?

    28. Re:Why "I" shouldn't trust Geek Squad? by Anonymous Coward · · Score: 0

      All of the child pornography he's planning to stick inside my walls, for one thing.

    29. Re:Why "I" shouldn't trust Geek Squad? by unixisc · · Score: 1

      Their name makes them sound like they're the sort of experts one expects here on /. Except that once one talks to them, they really don't have much of a clue about anything other than the most mundane of tech issues

    30. Re:Why "I" shouldn't trust Geek Squad? by Zaelath · · Score: 5, Informative

      Since you ask:

      US Constitution, Fourth Amendment:

      The right of the people to be secure in their persons, houses, papers, and effects, against unreasonable searches and seizures, shall not be violated, and no Warrants shall issue, but upon probable cause, supported by Oath or affirmation, and particularly describing the place to be searched, and the persons or things to be seized.

      Universal Declaration of Human Rights, Article 12:

      No one shall be subjected to arbitrary interference with his privacy, family, home
      or correspondence, nor to attacks upon his honour and reputation. Everyone has
      the right to the protection of the law against such interference or attacks.

      Anything else you'd like me to Google for you?

    31. Re: Why "I" shouldn't trust Geek Squad? by Anonymous Coward · · Score: 5, Insightful

      Exactly. The bigger issue is that they are looking through all your files. The number of people who have nude pictures of themselves or other people legally far outweighs the number of people with illegal pictures. This means that the guys at Geek Squad will definitely lookat the nude pics of their customers. Even the ones that were intentionally deleted by people before they take their computers in for service to prevent such a thing.

      If this is not a violation of privacy then what is? Why are they looking in the first place if they usually only find legal stuff? What do they do with the legal nudes they typically find? Do they also shows those to the other FBI informants/repair monkeys they work with? Or maybe make personal copies?

    32. Re:Why "I" shouldn't trust Geek Squad? by Anonymous Coward · · Score: 0

      > Exactly what are you afraid of them finding?

      I betcha I could spoof a deleted file, or a hidden file, complete with timestamps, on at least two major filesystems. Best Buy guy provides the source files, I insert them... sounds like an easy 250 bucks.

    33. Re:Why "I" shouldn't trust Geek Squad? by Anonymous Coward · · Score: 1

      Exactly who do you think has been instructing them about all these rewards and policies?

    34. Re:Why "I" shouldn't trust Geek Squad? by Joe_Dragon · · Score: 1

      so what if you get them from just an ad on a web site, malware, or what happened to Julie Amero?

    35. Re:Why "I" shouldn't trust Geek Squad? by stephanruby · · Score: 5, Insightful

      Shouldn't TFH be "Why someone who engages in criminal behavior shouldn't trust Geek Squad?"

      What about if you have legal adult naked videos/pictures of yourself having sex with your wife? Do you want the teenage geek squad employee to look through those videos/pictures too? After all, he would need to look inside those videos/pictures if he wants to ascertain what they contain.

      Not only that, but he's looking at the deleted files too. So even if you or your wife deleted that content, he will be able to find it. The same goes for your phone. I assume the FBI has the same deal with cell phone repair technicians. Do they also look scan/watch all your pictures/videos including your deleted ones too?

      And at Best Buy during work, how does it work if a manager catches an employee going through the private videos/pictures of customers? Does the manager give the employee a free pass if the employee offers to split the FBI reward with him? Or does the employee need to make a copy of the hard drive to bring home to review at home at his leisure? How does that work exactly?

    36. Re: Why "I" shouldn't trust Geek Squad? by Atomic+Fro · · Score: 2, Informative

      You have all rights. The Bill of Rights lists the rights Congress is explicitly never to infringe upon.

      "The right there specified is that of "bearing arms for a lawful purpose." This is not a right granted by the Constitution. Neither is it in any manner dependent upon that instrument for its existence. The second amendment declares that it shall not be infringed, but this, as has been seen, means no more than that it shall not be infringed by Congress. This is one of the amendments that has no other effect than to restrict the powers of the national government, leaving the people to look for their protection against any violation by their fellow citizens of the rights it recognizes, to what is called, in The City of New York v. Miln, 11 Pet. 139, the "powers which relate to merely municipal legislation, or what was, perhaps, more properly called internal police," "not surrendered or restrained" by the Constitution of the United States."

      --

      ==================
      Hippie Logger Jock
      ==================
    37. Re:Why "I" shouldn't trust Geek Squad? by hawguy · · Score: 4, Insightful

      You trust strangers every time you hand someone your credit card or read the # over the phone. You trust your bank with the history of all your credit purchases. You trust other strangers when you hand over your car keys to the garage or a valet. You trust them when you give them your house keys so they can inspect something while you're at work. You trust, not just one doctor or one nurse, but an entire health care organization with your medical history and details when you go into a hospital to get a checkup or sick care.

        People have to live their lives.

      But my doctor isn't paid $500 by the FBI if he "finds" a balloon full of cocaine up my ass.

    38. Re:Why "I" shouldn't trust Geek Squad? by Bert64 · · Score: 3, Insightful

      Not really...
      A single file was found in deleted space on this guy's machine, was he truly a criminal who intentionally sought out illegal material or did he have this single file on his machine through no fault or intention of his own? (eg browser cache, malware, spam etc)

      At the very least, i'd expect someone who was actively looking for such material to have a lot more of it than just a single deleted file.

      --
      http://spamdecoy.net - free throwaway anonymous email - avoid spam!
    39. Re: Why "I" shouldn't trust Geek Squad? by Anonymous Coward · · Score: 2, Insightful

      I worked at best buy both in computer and geek squad.

      I can say with certainty that everyone's computers were searched for music, videos, jpg, etc (so they could be backed up allegedly)

      These "backups" were definitely shared with other techs in the event of anything interesting was found which most often was the case.

      Customers usually had tons of photos, music, etc. Most of the time it didn't include illegal stuff so though. I know one of the stores I worked at had a huge library of pilfered mp3.

      I would never ever have over my desktop or notebook with a live hard drive in it. I would send it in with it removed.

    40. Re:Why "I" shouldn't trust Geek Squad? by MightyMartian · · Score: 1

      Indeed. If there was ever a case where reasonable doubt it would be one where a single illegal image was found.

      --
      The world's burning. Moped Jesus spotted on I50. Details at 11.
    41. Re:Why "I" shouldn't trust Geek Squad? by KiloByte · · Score: 1

      Or, what if that porn you downloaded, legitimate other than for copyright, contains kiddie stuff? Especially if it's been sitting on your disk for months, awaiting its turn to be watched?

      Thus, you need to immediately go and watch the entirety of your porn stash! All of it, not just the beginning of every piece -- it's an obvious trick to hide it from cursory search by attaching a fake part at the start.

      --
      The creatures outside looked from Alt-Right to Antifa; but already it was impossible to say which was which.
    42. Re:Why "I" shouldn't trust Geek Squad? by DamnOregonian · · Score: 1

      I'm always suspicious of single parenthesis. Why'd the other leave?

    43. Re:Why "I" shouldn't trust Geek Squad? by DamnOregonian · · Score: 1

      The big problem: a lot of good people at Geek Squad get besmirched for the actions of some greedy fellow employees.

      But I'm sure some of them are great people. Better build a wall around them.

    44. Re:Why "I" shouldn't trust Geek Squad? by Anonymous Coward · · Score: 0

      No, you DO mind. Otherwise you would have shared your name, BD, SSN, bank account, etc.
      You have done nothing criminal, right?
      Or....have you????

    45. Re:Why "I" shouldn't trust Geek Squad? by Anonymous Coward · · Score: 0

      Geek Squad used to be an excellent service, but then they were bought out by Best Buy.

      Remember Best Buy? The company that had lower prices on their public website, higher prices on their internal in-store site, and then charged you based off the internal site saying you had miss-remembered public price if you called them out on it. The company that pushed the practice of guaranteed price matching while quietly requiring manufactures to provides them with unique UPC codes. Thus all of their products were technically different from every other store so you couldn't actually price match anything.

      Why would anyone go there to shop?

    46. Re:Why "I" shouldn't trust Geek Squad? by maugle · · Score: 1
      While others have already pointed you to the fourth amendment of the Constitution, I'd like to add the third:

      No soldier shall, in time of peace be quartered in any house, without the consent of the owner, nor in time of war, but in a manner to be prescribed by law.

      But wait, you ask, what does that have to do with anything? Well, according to the late Supreme Court Justice William O. Douglas, this amendment upholds the individual's right to privacy by forbidding the government from forcing you to accept the prying eyes of its agents into your private home without due process.

    47. Re:Why "I" shouldn't trust Geek Squad? by LordWabbit2 · · Score: 4, Interesting

      I went to a LAN once and as usual there is a bunch of file copying going on at the start, so I grabbed a bunch of stuff, games, movies and yes some pron. Months later I was running out of space and started clearing stuff out. Buried deep in the dump folder was a whole bunch of bestiality pron, shift deleted that, but to this day I cannot remember which friend I copied it from, always wondered if they were also unaware of it, or if they had a darker side I was not aware of.

      --
      There are three kinds of falsehood: the first is a 'fib,' the second is a downright lie, and the third is statistics.
    48. Re:Why "I" shouldn't trust Geek Squad? by Hognoxious · · Score: 1

      So tenants don't have a right to privacy?

      --
      Confucius say, "Find worm in apple - bad. Find half a worm - worse."
    49. Re:Why "I" shouldn't trust Geek Squad? by Anonymous Coward · · Score: 0

      What about the perfectly legal massive double-ended dildo you keep in the closet? Or the perfectly legal naked pictures of the plumber's mom that you took with her consent? Or the perfectly legal post-it note with your banking password written on it?

    50. Re:Why "I" shouldn't trust Geek Squad? by stealth_finger · · Score: 0

      No, I don't mind. Because I don't have any illegal drugs or child pornography for the plumber to find.

      Exactly what are you afraid of them finding?

      So you'd basically be ok with some random searching through your house/car/computer/whatever because you have nothing to hide? It's not about having anything to hide or not, it's about privacy, respect and the principle. I can guarantee you there's no child porn on my pc but if you want to search it on the off chance you can find some and dob me in to the fbi you can go fuck yourself.

      --
      Wanna buy a shirt?
      https://www.redbubble.com/people/stealthfinger/shop?asc=u
    51. Re:Why "I" shouldn't trust Geek Squad? by stealth_finger · · Score: 4, Funny

      I'm always suspicious of single parenthesis. Why'd the other leave?

      There was just too much between them.

      --
      Wanna buy a shirt?
      https://www.redbubble.com/people/stealthfinger/shop?asc=u
    52. Re:Why "I" shouldn't trust Geek Squad? by Opportunist · · Score: 1

      Umm... the location of your valuables so he knows his way 'round when he returns later, so he's done robbing you before you're back from the movies?

      --
      We used to have a Bill of Rights. Now, with the rights gone, all we have left is the bill.
    53. Re:Why "I" shouldn't trust Geek Squad? by Opportunist · · Score: 0

      Unfortunately on hard drives there is no dust that would show just how long a file has not been touched.

      --
      We used to have a Bill of Rights. Now, with the rights gone, all we have left is the bill.
    54. Re:Why "I" shouldn't trust Geek Squad? by Opportunist · · Score: 2

      This is Best Buy we're talking about. I'd already be surprised if they didn't take a cut of those 500 bucks.

      Why, you think they only rip off their customers?

      --
      We used to have a Bill of Rights. Now, with the rights gone, all we have left is the bill.
    55. Re:Why "I" shouldn't trust Geek Squad? by Anonymous Coward · · Score: 1, Informative

      Funny thing that "I've got nothing to hide argument". A couple of colleagues trotted out that argument when discussing the UK's new monitoring laws. They all agreed they have nothing to hide, so don't care about it. Then one the people in our office was informed of a tax inspection by HMRC (Revenue & Customs) and suddenly they all got a bit twitchy and started looking at what they're putting through their books (they're all self employed - we're basically serviced offices).

      My "I thought you have nothing to hide from the government" comment didn't go down well...

    56. Re:Why "I" shouldn't trust Geek Squad? by oobayly · · Score: 2

      Anything else you'd like me to Google for you?

      I'm struggling to find out the speed of light - can you help me please.

    57. Re:Why "I" shouldn't trust Geek Squad? by mysidia · · Score: 1

      What about if you have legal adult naked videos/pictures of yourself having sex with your wife

      You best keep personal files encrypted at all times. Windows Encrypting filesystem works if you NEVER give out your account password (Be sure to backup your Files and EFS credentials).

      Plan Ahead. Create and maintain a separate Admin username/password you can provide to a technician if necessary
      have that in place before the system even breaks.

    58. Re:Why "I" shouldn't trust Geek Squad? by houghi · · Score: 1

      Anything else you'd like me to Google for you?

      Yes. Can you please search what these words mean if they are not enforced. I believe you should use 'hollow' in your search.

      --
      Don't fight for your country, if your country does not fight for you.
    59. Re:Why "I" shouldn't trust Geek Squad? by compro01 · · Score: 3, Informative

      Great. It should only require a few years of dealing with tough-on-crime prosecutors and judges to make use of that, whilst your name is being publically dragged through the mud.

      --
      upon the advice of my lawyer, i have no sig at this time
    60. Re: Why "I" shouldn't trust Geek Squad? by TerenceJ.Lindsey · · Score: 1

      Once I found a large amount of wadded up cash and what I assumed was coke in the top back of my bedroom closet -- six months after living there.

    61. Re: Why "I" shouldn't trust Geek Squad? by John+Allsup · · Score: 1

      Lisp gives you nightmares like that... ;-)

      --
      John_Chalisque
    62. Re:Why "I" shouldn't trust Geek Squad? by Greystripe · · Score: 3, Funny

      c, you're welcome.

    63. Re:Why "I" shouldn't trust Geek Squad? by Feyshtey · · Score: 2

      When you need a plumber, you call a plumber. And you are there to greet him, and watch him work, ask questions about what he's doing, and pay attention to what he's doing so your bill doesnt show that he replaced your water heater when in fact he changed a couple of sink knobs.

      Also, when you need a plumber you dont call the homeless that hangs out downtown who likes to smack copper pipes together to make "music". Doing so would be comparable to calling Geek Squad when you need a computer technician.

      --
      "But we have to pass the bill so that you can find out what is in it,..." - Nancy Pelosi
    64. Re:Why "I" shouldn't trust Geek Squad? by Feyshtey · · Score: 1

      I love this argument. Is that what you'll be saying if a senator starts suggesting that we should have surveillance cameras installed in every home with a direct line to police or NSA to stop domestic abuse, or drug trafficking, or terrorism?

      After all, what's the harm? If you arent doing anything wrong...

      --
      "But we have to pass the bill so that you can find out what is in it,..." - Nancy Pelosi
    65. Re:Why "I" shouldn't trust Geek Squad? by Big+Hairy+Ian · · Score: 3, Interesting

      If you think that's bad don't even think of having your PC repaired in Texas http://www.techrepublic.com/bl...

      --

      Build a Man a Fire, and He'll Be Warm for a Day. Set a Man on Fire, and He'll Be Warm for the Rest of His Life.

    66. Re: Why "I" shouldn't trust Geek Squad? by nospam007 · · Score: 1

      "Once I found a large amount of wadded up cash and what I assumed was coke in the top back of my bedroom closet -- six months after living there."

      So, Terence, when did you stop 'assuming'?m After the first test sniff?

    67. Re:Why "I" shouldn't trust Geek Squad? by Tyrannicsupremacy · · Score: 1

      Cool, feel free to forfeit your own constitutional rights, but kindly leave mine alone thanks.

      --
      http://i.cubeupload.com/T6cyLu.png
    68. Re:Why "I" shouldn't trust Geek Squad? by ruir · · Score: 1

      If a guy leaving his stuff for 5 years in the house of his ex-wife loses the ownership of his former property, I wonder the sanity of claiming to the heirs stuff hidden/abandoned so long ago. How long is too long ago? By that logic, we should start searching the heirs of that roman coins or pirate treasure...

    69. Re:Why "I" shouldn't trust Geek Squad? by Anonymous Coward · · Score: 0

      It can happen, sadly. I use pininterest to see some porn, and it would not be the first time I unfollow/block people due to suspicious pictures. Now if geek squad undeletes that pictures, I would be fucked with no apparent reason.

    70. Re: Why "I" shouldn't trust Geek Squad? by Anonymous Coward · · Score: 0

      Slashdot always sides with the malfaisants. They're mostly nerds and most pedophiles are nerds. Simple as that.

    71. Re:Why "I" shouldn't trust Geek Squad? by mjwx · · Score: 1, Insightful

      You trust strangers every time you hand someone your credit card or read the # over the phone (...)

      You trust the professionals to whom you request a specific service (and usually you pay) to perform that specific service. You don't ask them to look for interesting files, have the illegal ones reported, and some other legal files not reported but used illegally by them.

      First off... Geek Squad are IT professionals in the same way a burger flipper at Micky D's is a chef. They aren't.

      Secondly, I sure as hell would not leave a plumber I didn't know well alone inside my home... With access to my valuables. Said plumber may be a consummate professional... but he's still some random I don't know.

      --
      Calling someone a "hater" only means you can not rationally rebut their argument.
    72. Re:Why "I" shouldn't trust Geek Squad? by Bob+the+Super+Hamste · · Score: 1

      Hey the geek squad use to be good but that was back in like 95 before best buy bought them.

      --
      Time to offend someone
    73. Re:Why "I" shouldn't trust Geek Squad? by RavenLrD20k · · Score: 2

      So THAT's why the answer is always c.

    74. Re:Why "I" shouldn't trust Geek Squad? by kilfarsnar · · Score: 4, Insightful

      No, I don't mind. Because I don't have any illegal drugs or child pornography for the plumber to find.

      Exactly what are you afraid of them finding?

      There are currently over 10,000 federal statutes. Can you say, categorically, that you are not currently breaking any of them?

      Ignorance of the law is not a defense. It is entirely possible to be breaking a law and have no idea you are doing so. Still want to let people, who are looking for wrongdoing, nose through all your stuff?

      Anyone arguing that those with nothing to hide have nothing to fear really needs to reexamine their assumptions.

      --
      "What the American public doesn't know is what makes them the American public." -Ray Zalinsky (Tommy Boy)
    75. Re:Why "I" shouldn't trust Geek Squad? by kilfarsnar · · Score: 1

      You trust strangers every time you hand someone your credit card or read the # over the phone. You trust your bank with the history of all your credit purchases. You trust other strangers when you hand over your car keys to the garage or a valet. You trust them when you give them your house keys so they can inspect something while you're at work. You trust, not just one doctor or one nurse, but an entire health care organization with your medical history and details when you go into a hospital to get a checkup or sick care.

      People have to live their lives.

      And every now and then we find out that some of those people are not worthy of that trust. That's part of living life.

      --
      "What the American public doesn't know is what makes them the American public." -Ray Zalinsky (Tommy Boy)
    76. Re:Why "I" shouldn't trust Geek Squad? by Anonymous Coward · · Score: 0

      I know you always suspected it, but it is true- right parenthesis left because of YOU!

    77. Re:Why "I" shouldn't trust Geek Squad? by kilfarsnar · · Score: 5, Insightful

      Great. It should only require a few years of dealing with tough-on-crime prosecutors and judges to make use of that, whilst your name is being publically dragged through the mud.

      Yes, exactly. Only people who have little first-hand experience with law enforcement or the courts would think that being innocent will make things easier. An innocent person can easily be bankrupted and have their lives altered by having to defend themselves against the criminal justice system.

      --
      "What the American public doesn't know is what makes them the American public." -Ray Zalinsky (Tommy Boy)
    78. Re: Why "I" shouldn't trust Geek Squad? by Anonymous Coward · · Score: 0

      Wait, so you are arguing that state governments are free to ban speech, mandate a religion, take guns, quarter state military in your house, search and seize your shit at will, and execute or imprison you without trial?

      Look at Heller, you gun grabbing cuck. Or literally anything the founding fathers wrote. The second amendment does the same thing as the first, third, fourth, fifth, etc.

    79. Re:Why "I" shouldn't trust Geek Squad? by bluefoxlucid · · Score: 1

      Browser cache is an interesting consideration. I bet if you google image search for some freaky shit like chicks in dog collars you might find chicks with dogs in them in some of the results--you know, the results displayed as images, downloaded and cached to your hard drive along the way. Are they downloaded scaled down, or sent as full size (well, GIS scales to something like 300-400 pixels) and displayed scaled down by the browser?

    80. Re:Why "I" shouldn't trust Geek Squad? by kilfarsnar · · Score: 1

      Since you ask:

      US Constitution, Fourth Amendment:

      The right of the people to be secure in their persons, houses, papers, and effects, against unreasonable searches and seizures, shall not be violated, and no Warrants shall issue, but upon probable cause, supported by Oath or affirmation, and particularly describing the place to be searched, and the persons or things to be seized.

      Universal Declaration of Human Rights, Article 12:

      No one shall be subjected to arbitrary interference with his privacy, family, home or correspondence, nor to attacks upon his honour and reputation. Everyone has the right to the protection of the law against such interference or attacks.

      Anything else you'd like me to Google for you?

      Well done! There is also the 9th Amendment to the Constitution: The enumeration in the Constitution, of certain rights, shall not be construed to deny or disparage others retained by the people.

      --
      "What the American public doesn't know is what makes them the American public." -Ray Zalinsky (Tommy Boy)
    81. Re:Why "I" shouldn't trust Geek Squad? by omnichad · · Score: 1

      The company that had lower prices on their public website, higher prices on their internal in-store site, and then charged you based off the internal site saying you had miss-remembered public price if you called them out on it.

      Oh, yes. And even before smartphones were widespread, I printed off the web page when I went back in. The address bar didn't even say "bestbuy.com" for the internal site so I told them to try there, but they refused.

    82. Re:Why "I" shouldn't trust Geek Squad? by omnichad · · Score: 2

      If you know how to do any of that, you're not taking your computer to Best Buy to be fixed.

    83. Re:Why "I" shouldn't trust Geek Squad? by Anonymous Coward · · Score: 0

      Dammit, of all the times not to have mod points.... *sigh*

      LOL'd IRL on this one. Thanks, I needed that this morning.

    84. Re:Why "I" shouldn't trust Geek Squad? by Anonymous Coward · · Score: 0

      redefining godwin

    85. Re:Why "I" shouldn't trust Geek Squad? by Anonymous Coward · · Score: 0

      I think it should be "Social Justice Warriors shouldn't trust Geek Squad".

    86. Re: Why "I" shouldn't trust Geek Squad? by Anonymous Coward · · Score: 0

      Best comment of the day.

    87. Re:Why "I" shouldn't trust Geek Squad? by tibit · · Score: 1

      You show an appalling lack of understanding of how modern web browsers work. They download quite a lot of content without you ever demanding any of said content to be downloaded. If you watch perfectly legal porn on your computer, your browser is very likely to prefetch some seriously bad stuff - it's just trying to be helpful, after all.

      --
      A successful API design takes a mixture of software design and pedagogy.
    88. Re:Why "I" shouldn't trust Geek Squad? by Anonymous Coward · · Score: 0

      I'm struggling to find out the speed of light - can you help me please.

      C

    89. Re:Why "I" shouldn't trust Geek Squad? by Anonymous Coward · · Score: 0

      I'm certain that post created an audible smack.

    90. Re:Why "I" shouldn't trust Geek Squad? by bradley13 · · Score: 1

      "What about if you have legal adult naked videos/pictures of yourself having sex with your wife? Do you want the teenage geek squad employee to look through those videos/pictures too? After all, he would need to look inside those videos/pictures if he wants to ascertain what they contain."

      If your wife is cute, maybe he'll earn himself some extra money by uploading your private pics and videos to some porn sites. Won't that be fun!

      Or, maybe you're young, and you have some racy pics of your wife or girlfriend from a couple of years ago. Was she underage when that pic was taken? No? Can you prove it? I'm sure you'll enjoy being investigated by the FBI, just because some Geek Squad member wanted to get his $500 bonus...

      --
      Enjoy life! This is not a dress rehearsal.
    91. Re:Why "I" shouldn't trust Geek Squad? by Ol+Olsoc · · Score: 2

      There are currently over 10,000 federal statutes. Can you say, categorically, that you are not currently breaking any of them?

      Have any copyrighted pictures or videos that you don't have a receipt for? Rip a copyrighted tune from Youtube? Have a friend send any of those? Have a normal photo of your female child in a bathing suit at the shore? Some minimum wage geeksquad drone figuring that 500 dollars is 500 dollars, and "better safe than sorry", welcome to the legal system.

      We have to set limits on accessibility, and the old "nothing to hide" is a bad slippery slope.

      Finally, anyone claiming to know exactly what is or isn't on their computer better be saying that about a computer that has never been connected to the internetz.

      --
      The shepherds did so well protecting the flock that the sheep no longer believed that wolves existed.
    92. Re:Why "I" shouldn't trust Geek Squad? by IWannaBeAnAC · · Score: 1

      There have also been suggestions that they planted child porn in order to get the $500 bounty.

    93. Re:Why "I" shouldn't trust Geek Squad? by mlts · · Score: 1

      I wouldn't trust Geek Squad anyway. A while back, I bought a tablet at Best Buy, and asked GS to stick a screen protector on it. It took them -hours- to do that, and to boot the job was not really impressive, with obvious globs of dust stuck between the plastic and screen.

      If they can't get such a basic thing done, why would I trust them with anything more complicated?

    94. Re: Why "I" shouldn't trust Geek Squad? by Anonymous Coward · · Score: 0

      This is backed up by many anecdotes as well as many reports of people loading tracking software on their computer prior to handing it in for repair.

      The thing is, even if this stuff isn't being sought out specifically, it is perfectly legit to do a full backup.

      I ran a small computer repair shop for a while. I wrote the backup scripts and the ticketing system and the procedures. Sometimes it would make sense to do a full image cap of the drive. Sometimes it would make more sense to target specific user directories. In either case, if the repair involved wiping/re-installing the OS, we would copy all the files back into their original locations. Some of this work was done by hand. It was impossible, in some cases, to not see the names or thumbnails of these files.

      That said, we never did run into CP. But we did run in to a LOT of nude selfies... apparently it is something just about everybody does.

    95. Re:Why "I" shouldn't trust Geek Squad? by Anonymous Coward · · Score: 0

      Easier solution: NAS

    96. Re:Why "I" shouldn't trust Geek Squad? by SecurityGuy · · Score: 1

      My taxes, bank statements, identifying documents, jewelry, checkbooks, etc...

      The principle of least privilege applies here. The plumber shouldn't have access to everything in your house either because he's trustworthy or "because you have nothing to hitde". The plumber should have access to you plumbing and as little else is as practicable because he/she doesn't require access to anything else.

    97. Re:Why "I" shouldn't trust Geek Squad? by Anonymous Coward · · Score: 0

      This is a classic case of "possession is 9/10 of the law", and also a big concern with cloud providers. Once someone else has a hard drive of data, there isn't really much keeping them from making an image of it and slapping a torrent up with the data. I've talked with people who have worked at different PC repair places over the years, and it is more common that one things for not just pictures, movies, and music to wind up copied off, but Word documents and .tax2xxx files as well. If push comes to shove, the PC repair place can always threaten to post all documents onto pastebin, and their contract form explicitly allows any data on any client machine to be (ab)used as the repair place feels like it.

      Best way to protect yourself? Encryption in depth. Not just turning on BitLocker or FileVault, but keeping client data in separate TrueCrypt/VeraCrypt containers, your pr0n stash on a separate partition, and so on. Even better, have keyfiles on a removable flash drive, so if someone doesn't have the drive, there is no way they will be accessing the partitions.

    98. Re:Why "I" shouldn't trust Geek Squad? by mrchaotica · · Score: 1

      First off... Geek Squad are IT professionals in the same way a burger flipper at Micky D's is a chef. They aren't.

      They are no less IT professionals than, say, a senior network engineer at Google. Why?

      Because nobody will be an "IT professional" until there exists a licensing organization to enforce ethical standards.

      --

      "[Regarding the 'cloud,'] ownership was what made America different than Russia." -- Woz

    99. Re:Why "I" shouldn't trust Geek Squad? by JustAnotherOldGuy · · Score: 1

      Well you had better put your parentheses on. You're scaring the kids.

      It's not his fault- he was speed-reading and hit a bookmark.

      --
      Just cruising through this digital world at 33 1/3 rpm...
    100. Re:Why "I" shouldn't trust Geek Squad? by JustAnotherOldGuy · · Score: 2

      Yes, exactly. Only people who have little first-hand experience with law enforcement or the courts would think that being innocent will make things easier.

      Or that being innocent even matters.

      Many prosecutors couldn't care less about your guilt or innocence- what guides them is if they think they have a winnable case or not.

      --
      Just cruising through this digital world at 33 1/3 rpm...
    101. Re:Why "I" shouldn't trust Geek Squad? by computational+super · · Score: 2

      There are currently over 10,000 federal statutes. Can you say, categorically, that you are not currently breaking any of them?

      "If you give me six lines written by the hand of the most honest of men, I will find something in them which will hang him." -- Cardinal Richelieu

      --
      Proud neuron in the Slashdot hivemind since 2002.
    102. Re:Why "I" shouldn't trust Geek Squad? by Anonymous Coward · · Score: 0

      That's a great point, Mr. AC!

    103. Re:Why "I" shouldn't trust Geek Squad? by MasseKid · · Score: 1

      If you read the article, it does not appear he intended to be a criminal. Accidentally downloading CP isn't a crime. Given there was only a single image retrieved from the trash, it's hard to prove anything was intentional about this act.

    104. Re: Why "I" shouldn't trust Geek Squad? by JustAnotherOldGuy · · Score: 1

      "... means no more than that it shall not be infringed by Congress."

      Wrong. Virtually every constitutional scholar disagrees that it means "infringed upon by Congress" or "only by Congress".

      That argument was floated around for a while in an attempt to try and gain traction by limiting the scope of who could be doing the "infringement", but it never found any validity on the courts.

      --
      Just cruising through this digital world at 33 1/3 rpm...
    105. Re:Why "I" shouldn't trust Geek Squad? by Mass+Overkiller · · Score: 1

      No soldier, doesn't include tenants not related to the Federal Government.

    106. Re:Why "I" shouldn't trust Geek Squad? by Anonymous Coward · · Score: 0

      Geek Squad are IT professionals in the same way a burger flipper at Micky D's is a chef.

      Yeah, but the number of chefs employed to flip burgers at McDonald's is absolutely greater than 1.

    107. Re:Why "I" shouldn't trust Geek Squad? by Anonymous Coward · · Score: 0

      That's frankly my favorite irony of the whole criminal justice illusion: an acquitted defendant is merely "not guilty" rather than innocent. Somehow we think juries would be too confused by having an additional choice of "innocent" in spite of their being numerous post-trial remedies that require a showing of actual innocence.

    108. Re:Why "I" shouldn't trust Geek Squad? by Anonymous Coward · · Score: 0

      You wouldn't mind letting a plumber sort through your dressers, your closets, your file cabinets, and your laundry simply because you aren't hiding anything illegal that they might find? You sound like one of those old lonely attention starved women who breaks something just so they have a reason to call a repairman.

    109. Re:Why "I" shouldn't trust Geek Squad? by Anonymous Coward · · Score: 0

      Statutes? Cripes, what about the Code of Federal Regulations?

      I, for instance, had no idea that when I washed my fish in a national park at a faucet not provided for washing fish, I was breaking 36 CFR 261.16(c)

    110. Re:Why "I" shouldn't trust Geek Squad? by Dan+East · · Score: 1

      If there was ever a story that reeks of being a fabricated urban legend, this is certainly it.

      --
      Better known as 318230.
    111. Re:Why "I" shouldn't trust Geek Squad? by painandgreed · · Score: 1

      If a guy leaving his stuff for 5 years in the house of his ex-wife loses the ownership of his former property, I wonder the sanity of claiming to the heirs stuff hidden/abandoned so long ago. How long is too long ago? By that logic, we should start searching the heirs of that roman coins or pirate treasure...

      Having just bought a house, it seems to be typical contract condition that everything left in the house at time of purchase now belongs to the new owner. From there, it seems that it would depend if the seller had the right to sell the objects left in the house. Roman coins and pirate treasure probably fall under other laws that the seller could not just ignore. In the case of other people's objects, it probably gets murky. So, if I buy a house and find a box in the wall with stuff in it, it's mine unless some other condition would cause somebody else to have a stronger claim than the seller of the house.

    112. Re:Why "I" shouldn't trust Geek Squad? by No+Longer+an+AC · · Score: 1

      not to worry, the compiler will catch it.

    113. Re:Why "I" shouldn't trust Geek Squad? by orgelspieler · · Score: 1

      You know it's possible for a website to serve any image to you computer, right? Some older web browsers would save those files as images in a folder whether you wanted it to or not. One of my coworkers had an unfortunate incident image searching a pillow block bearing, and when he later went to back up his computer to the company server, he inadvertently copied a whole host of unsavory (but not illegal) thumbnails. None of this was done by malware. It was 100% human interaction. Had one of the images been illegal, it would have been trivial for a prosecutor to show that he had "ownership" of the material, since he had to log into a password protected computer to move the files.

      The bigger problem is that people have to prove their innocence these days. In Houston a guy was arrested on meth charges for having a sock full of kitty litter in his car. This poor bastard spent time in jail while the whole mess was sorted out. When prospective employers google his name, his arrest on drug charges shows up as the first dozen hits. (analogy would be if it were his auto repair shop that called the cops)

      This whole country has become so ass-backwards when it comes to people's understanding of burden of proof. It's impossible to prove a negative. Hell, I can't even prove there's no bits on this computer that couldn't be misconstrued as CP. Let's see: one of my best friends from high school is on the sex offender list, I went to church with a guy that just got convicted of producing CP, a family member has been fired from a child care facility, and I am reading this article on how to evade getting caught by the FBI. Yup, I'm definitely a suspect. Better lock me up for life!

    114. Re:Why "I" shouldn't trust Geek Squad? by orgelspieler · · Score: 1

      This is the same company that tells you the widget you want is not in stock, since you don't want to buy the extended protection plan. Real outstanding corporate citizens, these guys.

    115. Re: Why "I" shouldn't trust Geek Squad? by kwalker · · Score: 1

      Pass them around the office and rate them on a scale of 1-10, duh!

      for instance...

      --
      Improvise, adapt, and overcome.
    116. Re:Why "I" shouldn't trust Geek Squad? by orgelspieler · · Score: 1

      You seem to misunderstand what "reasonable doubt" means. This case barely meets probably cause, if the article can be taken at face value. It wouldn't even meet a preponderance of the evidence standard for a civil case. In all criminal cases, reasonable doubt is the null hypothesis. The defendant doesn't have to prove it. It is up to the prosecution to prove *beyond* reasonable doubt that a crime was committed by the defendant. So what several jurisdictions have done instead, is passed laws where it is trivial to prove they have been broken. Define the law in such a way that guilt is always assured, you just have to find the right law to charge somebody under. I'm probably breaking seventeen laws just by posting this.

    117. Re:Why "I" shouldn't trust Geek Squad? by SecurityGuy · · Score: 2

      Why do people believe your rights come from a document?

      Your rights come from some group of people, somewhere, some time, maybe even you, right now, standing up and saying no. If a lot of us believe random other people (state actors or not) should not go pawing through our lives without just cause, then that's how society should work because we ARE society.

      And absolutely no, I do not believe Best Buy has any business going through their customers' property in any way beyond that needed to perform the services they've been contracted for.

    118. Re:Why "I" shouldn't trust Geek Squad? by amiga3D · · Score: 1

      I don't trust them because they don't know their ass from a hole in the ground.

    119. Re:Why "I" shouldn't trust Geek Squad? by thegarbz · · Score: 1

      I found a huge collection of VHS pornography in one of my walls as well as some weed and some sex toys when I demolished a wall in my beat up piece of shit first house. Bastards didn't have the decency to actually leave a VHS player behind.

      But being the ever kind person I built them into new wall we added when we created the master bedroom for a next generation to lament over.

    120. Re:Why "I" shouldn't trust Geek Squad? by thegarbz · · Score: 3, Funny

      One day when they create a relativity drive that is able to travel faster than the speed of light I really hope they call it C++

    121. Re:Why "I" shouldn't trust Geek Squad? by tannhaus · · Score: 3, Insightful

      Buddy, if I have to check up your ass for anything, somebody better pay me $500 AND take me out to dinner

    122. Re:Why "I" shouldn't trust Geek Squad? by ruir · · Score: 1

      Exactly my point, but please read the parent post.

    123. Re:Why "I" shouldn't trust Geek Squad? by mysidia · · Score: 1

      If you know how to do any of that, you're not taking your computer to Best Buy to be fixed.

      Why? You're implying anyone with the software knowledge is able to do something better for every situation?

      It's all hypothetical, because there's no Best Buy in less than a couple hour's drive away.

      I might have someone bring them a Laptop that won't power on, because I don't want to fool with it.
      It would have to be almost brand new, but out of warranty for some reason..
      (I don't currently own a laptop that's new enough and expensive enough to justify the inevitable costs, but imagine I went out
      and bought a $3000 laptop, and then 1 year later, one day after the warranty expired, the hardware stopped working -- maybe the vendor slipped a component in set to self-destruct in the Motherboard.)

      You need to take out like 50 screws if you just want to just catch a glimpse of the CPU --- replacing a component on the motherboard, or the whole board itself is definitely something you pay somebody to do, in order to save 30 hours or more of headache.

      Best buy is one of the few companies left you can pay to take a look at it; if you have one in your area, anyways.

    124. Re:Why "I" shouldn't trust Geek Squad? by Tukz · · Score: 1

      If it can do sharp turns at the speed of light, is it a C#?

      --
      - Don't do what I do, it's probably not healthy nor safe. -
    125. Re:Why "I" shouldn't trust Geek Squad? by networkBoy · · Score: 1

      I know exactly what *you'll* find on my computer that has been connected to the internet:
      Noise.
      Baring an exploit in the disk crypto you will find only noise and I'll be damned if I'm going to enter or tell you the password.

      --
      whois gawk date unzip strip find touch finger mount join nice man top fsck grep eject more yes exit umount sleep dump
    126. Re: Why "I" shouldn't trust Geek Squad? by colinrichardday · · Score: 1

      So the Fourteenth Amendment doesn't apply to the Second?

    127. Re:Why "I" shouldn't trust Geek Squad? by Ol+Olsoc · · Score: 1

      I know exactly what *you'll* find on my computer that has been connected to the internet: Noise. Baring an exploit in the disk crypto you will find only noise and I'll be damned if I'm going to enter or tell you the password.

      Congratulations citizen! You win the internet. You do know that your encrypted disk had damn well better be well encrypted, becuse it's existence makes you very interesting indeed.

      --
      The shepherds did so well protecting the flock that the sheep no longer believed that wolves existed.
    128. Re:Why "I" shouldn't trust Geek Squad? by omnichad · · Score: 1

      You're implying anyone with the software knowledge is able to do something better for every situation?

      I'm implying that anyone that knows this much knows not to trust Best Buy with anything and they'd at least go to an independent shop or travelling tech if they didn't want to deal with it.

    129. Re:Why "I" shouldn't trust Geek Squad? by Zaelath · · Score: 1

      It just keeps returning Google image results of DJT watching two hookers pee on the Constitution. I think you broke it.

    130. Re: Why "I" shouldn't trust Geek Squad? by Anonymous Coward · · Score: 0

      Do they also shows those to the other FBI informants/repair monkeys they work with? Or maybe make personal copies?

      It depends on how big the boobs are. This actually used to happen fairly frequently with those quicky photomart booths back in the glory days of film.

    131. Re:Why "I" shouldn't trust Geek Squad? by Anonymous Coward · · Score: 0

      "But a few of them have sullied the reputation of the Geek Squad, perhaps beyond repair."

      "It would seem that management likely knew about this."

      I worked for best buy. Its more than a few that sully, and Management knows, and tacitly approves.

      I no longer work for best buy because of the strain it put on my ethics and integrity.

      Every workorder is a get-out-of-lawsuit-free contract, geared to the protection of the company, not the customer.

    132. Re:Why "I" shouldn't trust Geek Squad? by mjwx · · Score: 1

      First off... Geek Squad are IT professionals in the same way a burger flipper at Micky D's is a chef. They aren't.

      They are no less IT professionals than, say, a senior network engineer at Google. Why?

      Because they work in retail and have no formal qualifications. Nor do they do anywhere near the same job.

      Secondly, the word "professional" is derived from "profession", which means an occupation involving prolonged training or study. Someone who bolts together computers is not a professional, they're a labourer, someone who sells services is not a professional, they're a salesman, someone who fixes things is at best a technician, but more often they're just a labourer following instructions. Tradesmen/women are another form of career... but I dont want to confuse you too much.

      Given that Geeksquad are employed as casual staff with little to no formal training and given sales responsibilities. They're casual storepersons, not IT professionals.

      Remember that many professions have no formal bodies setting standards (and many of those who have formal bodies, still have no standards). There's no board governing researchers, but you cant call yourself one without formal training or at the very least, demonstrating enough competence to prove you studied to understand what you do.

      --
      Calling someone a "hater" only means you can not rationally rebut their argument.
    133. Re:Why "I" shouldn't trust Geek Squad? by kilfarsnar · · Score: 1

      Statutes? Cripes, what about the Code of Federal Regulations?

      I, for instance, had no idea that when I washed my fish in a national park at a faucet not provided for washing fish, I was breaking 36 CFR 261.16(c)

      Thank you, that is a perfect illustration of my point.

      --
      "What the American public doesn't know is what makes them the American public." -Ray Zalinsky (Tommy Boy)
    134. Re:Why "I" shouldn't trust Geek Squad? by q4Fry · · Score: 1

      It's not very difficult to make sharp turns at the speed of light. All you need is a mirror.

    135. Re:Why "I" shouldn't trust Geek Squad? by Anonymous Coward · · Score: 0

      What if you bought some porn that was perfectly legal. Then one day, the legislature changes the law, or the courts make some rulings, and suddenly you are in deep doo doo because with women wearing pigtails is now illegal, even if they are 37 years old, because every knows mostly young girls have pigtails.
      If you think this is silly, people have been convicted of child porn for possessing hentai with cartoon depictions of underage girls.
      ===
      There was a Law and Order episode. I missed the details, but a man who had once been convicted of sex with an underage girl was now out of prison. He hooked up with a woman who had a congenital hormone problem and although she was an adult, had never gone through puberty...

    136. Re: Why "I" shouldn't trust Geek Squad? by Agripa · · Score: 1

      If this is not a violation of privacy then what is?

      It is an unenforceable violation of the 4th amendment. Why should the FBI, any law enforcement agency, or the courts care?

    137. Re:Why "I" shouldn't trust Geek Squad? by Agripa · · Score: 1

      You trust strangers every time you hand someone your credit card or read the # over the phone. You trust your bank with the history of all your credit purchases. You trust other strangers when you hand over your car keys to the garage or a valet. You trust them when you give them your house keys so they can inspect something while you're at work. You trust, not just one doctor or one nurse, but an entire health care organization with your medical history and details when you go into a hospital to get a checkup or sick care.

      We also trust that they are not conducting searches in violation of the 4th amendment as an agent of the government or worse.

    138. Re:Why "I" shouldn't trust Geek Squad? by Agripa · · Score: 1

      So they used civil assets forfeiture on his property taking his house and car, right?

    139. Re:Why "I" shouldn't trust Geek Squad? by Agripa · · Score: 1

      Ignorance of the law is not a defense.

      It is if you are an officer, prosecutor, or judge.

    140. Re:Why "I" shouldn't trust Geek Squad? by Agripa · · Score: 1

      Since you ask:

      US Constitution, Fourth Amendment:

      The right of the people to be secure in their persons, houses, papers, and effects, against unreasonable searches and seizures, shall not be violated, and no Warrants shall issue, but upon probable cause, supported by Oath or affirmation, and particularly describing the place to be searched, and the persons or things to be seized.

      Universal Declaration of Human Rights, Article 12:

      No one shall be subjected to arbitrary interference with his privacy, family, home
      or correspondence, nor to attacks upon his honour and reputation. Everyone has
      the right to the protection of the law against such interference or attacks.

      Anything else you'd like me to Google for you?

      Those are void where prohibited by law.

    141. Re:Why "I" shouldn't trust Geek Squad? by Anonymous Coward · · Score: 0

      And with crimes like Child porn you are incriminated before even evidence is presented and in some jurisdiction no physical evidence is required nor do stories have to be fully verifiable. The bar is set very low for those scamming for some money.

  2. Similarly by hcs_$reboot · · Score: 1

    That reminds me of the Apple store: had to replace the screen of a MBAir. The "Genius" guy asked me to give my password so that he can check "eveything is ok" after the replacement.. Nothing to hide there, but I only made him a guest user / password (was a replacement at no charge). Why the heck would he need to login?!

    --
    Slashdot, fix the reply notifications... You won't get away with it...
    1. Re: Similarly by Anonymous Coward · · Score: 1

      To make sure the the system is recognizing the new screen correctly, and displaying the correct resolutions, along with make sure there are no issues while running tests on the display. Don't be so paranoid.

    2. Re:Similarly by lucm · · Score: 2

      Why the heck would he need to login?!

      Do you have a hot wife, or do you look rich enough to have one?

      --
      lucm, indeed.
    3. Re: Similarly by hcs_$reboot · · Score: 1

      It's only hardware! They can do that with their tools just after the boot. No need to log in as a regular user.

      --
      Slashdot, fix the reply notifications... You won't get away with it...
    4. Re:Similarly by hcs_$reboot · · Score: 2

      Do you have a hot wife, or do you look rich enough to have one?

      Having a Macbook sums it up!

      --
      Slashdot, fix the reply notifications... You won't get away with it...
    5. Re:Similarly by lucm · · Score: 0

      Do you have a hot wife, or do you look rich enough to have one?

      Having a Macbook sums it up!

      I don't know about that. About 2/3 of Apple customers are male and 40% of Mac owners are younger than 34. The Apple market is a "young sausage fest", so to speak.

      --
      lucm, indeed.
    6. Re:Similarly by Anonymous Coward · · Score: 0

      So you are saying that 60% of Mac owners are older than 34, The Apple market must be a geriatric sausage fest, so to speak.

    7. Re:Similarly by SvnLyrBrto · · Score: 1

      Eh? I've never had the Apple Store ask me for my password. What they've asked me is if I have my data backed up (Answer is always yes... to three different places, actually.); because when they depot your computer they run a full diagnostic and anything is even a little bit out of spec they pull and replace the component. So you're very likely to get it back with a fresh HD imaged back to the default OS version that shipped with it.

      --
      Imagine all the people...
    8. Re:Similarly by DamnOregonian · · Score: 1

      I think you said a lot more about your own age than you did about Apple's market share...

    9. Re:Similarly by antdude · · Score: 1

      What happens when one says no? Also, do we really trust companies like Apple our drives even if they are encrypted?

      --
      Ant(Dude) @ Quality Foraged Links (AQFL.net) & The Ant Farm (antfarm.ma.cx / antfarm.home.dhs.org).
    10. Re: Similarly by Anonymous Coward · · Score: 0

      It's only hardware! They can do that with their tools just after the boot. No need to log in as a regular user.

      Soooo, you never test YOUR changes to systems before delivering them?

      I bet you're REAL popular.

    11. Re:Similarly by mysidia · · Score: 1

      They won't lift a finger because "They don't do data recovery"

      Even if you have a 100% working unscathed HDD or SDD on an Apple computer or iPhone, which won't boot because of damage to the system board;
      the Apple people will not so much as provide you a copy or transfer the drive or data to the replacement system. Even if you were willing to pay $10,000 for the additional service; they won't do it.

    12. Re: Similarly by Anonymous Coward · · Score: 0

      I fuck without a condom and I dev in The Cloud. I live a dangerous life.

    13. Re:Similarly by Errol+backfiring · · Score: 1

      Do you have a hot wife, or do you look rich enough to have one?

      Are you seriously asking Slashdot subscribers?

      --
      Nae king! Nae laird! Nae yurrupiean pressedent! We willna be fooled again!
    14. Re:Similarly by v1 · · Score: 1

      This is standard procedure at most comp repair shops. I was the lead tech at one for a decade. If a customer didn't want to give us their password, we had them create a dummy account so we could login and test our repairs. Any good repair shop goes through these steps, either by habit or by policy:

      1. gather information
      2. verify or diagnose problem
      3. if necessary, authorize repair with customer
      4. repair
      5. VERIFY complaint is resolved
      6. return equipment to customer

      Step 5 is very important. Surprisingly to some, our first job is not to fix what we consider broken. Our first responsibility is to resolve the reason the customer brought it in. It's an easy mistake to make to check in a machine, see an obvious problem, fix it, return it, and have the customer come back upset that we didn't fix the problem they checked it in for. This happens when steps are skipped above. One example of this is getting a computer checked in during a storm of recall checkins to fix a widespread issue. Techs can get in a rut and just plow through another recall and out the door without paying enough attention to it, only to get an angry call from a customer that checked it in for some OTHER reason and wasn't even aware of the recall, and their reason for checking it in wasn't addressed. They often don't give two hoots that we fixed something else, their main beef is we didn't fix what they asked us to fix. Sometimes they have a long drive or its otherwise very inconvenient to drop off and pick up, and this just winds them up more when they have to make a second trip.

      I know in our case we considered a mistake like that to be totally our failure, and would at the very least allow the customer to bring it back in and get free rush service to fix the actual problem. The service manager usually paid extra close attention to it at that point, and would personally verify with the customer that the complaint was resolved when they picked it up. Often they were credited or totally refunded the original service charge also. Free service makes GM frown and tends to get techs yelled at later.

      So cut them some slack when they ask for your password. If that bothers you, make a test account for them to use. They won't mind. Oh, and more OT, the geek squad ransacking people's computers... wow. At a loss for words. But, we LOVE the geek squad, they are a constant source of revenue for us. They attract business to our area, burn customers and drive them to us, and on rare occasion they even have to check in machines to us that they themselves have broken worse. (that's my favorite... I recall a wireless antenna cAX on a new just-out-of-the-box computer getting cut during a memory upgrade, as well as a computer getting checked in for no boot because they'd upgraded ram by installing a sodimm in a PCI slot...)

      --
      I work for the Department of Redundancy Department.
    15. Re:Similarly by lucm · · Score: 1

      I think you said a lot more about your own age than you did about Apple's market share...

      What do you mean? Because I said younger than 34 is young? I'm not the one who defined Apple market segments, and in most cases 35 is usually the median.

      --
      lucm, indeed.
    16. Re:Similarly by Anonymous Coward · · Score: 0

      What was the nature of your problem? I had a MBP with one of the LG panels that would create ghost images but it was very hard to notice anywhere outside of Photoshop and certainly would have been undetectable at just the login screen.

      You did the right thing in how you handled it. In my case they asked me to test it in-house and the tech was present both when I had shown him the issue and after the replacement of the panel. I suppose such a thing could have been done in your case. The other thing I will mention is that the tech did mention to me that there was a small chance losing data on my SSD during the repair and that they could do a backup. I told him that it was no big deal as any data not backed up wasn't of any real value to me and that I wouldn't hold it against them. I guess if I requested the backup he would have needed the information.

    17. Re:Similarly by Anonymous Coward · · Score: 0

      They used to a long time ago. I remember having to fill out a form with passwords. They haven't done that in a long time however.

    18. Re:Similarly by Anonymous Coward · · Score: 0

      back in the day of ppc power-books, i had a screen start failing in the bottom center, took it in for warranty replacement of the screen. Received it back and thy had helpfully removed my linux boot partition (presented on boot small choice between ydl and osx) and pointed the efi back to the osx partition.

       

    19. Re:Similarly by jwhyche · · Score: 0

      for no boot because they'd upgraded ram by installing a sodimm in a PCI slot...)

      You are shitting us right? Nobody is that incompetent.

      --
      I read at +2. If your post doesn't reach that level I will not see or respond to it.
    20. Re:Similarly by networkBoy · · Score: 1

      because they'd upgraded ram by installing a sodimm in a PCI slot...

      W. T. F. ?!?!
      really? They don't even *fit* it's not like shoehorning an EISA into an ISA slot or an AGP into PCI... It really doesn't even fit.

      Though I have witnessed someone (clueless) dremel a notch into DDR3 RAM so it would fit a DDR2 slot (It's *better* so it should work).

      --
      whois gawk date unzip strip find touch finger mount join nice man top fsck grep eject more yes exit umount sleep dump
    21. Re:Similarly by Anonymous Coward · · Score: 0

      Truth hurt, hippie?

    22. Re:Similarly by hairyfeet · · Score: 1

      So he can make copies of your vids and tunes? I had a buddy that worked at GS for 6 months to earn a little extra money on the side and he said it made him sick, damned near every one of the GS had those mini portadrives and would run a scan on every system they got their grubby hands on for vids and tunes they didn't have, he said they even had a seriously pervy one that went out of his way to look for nude pics and home made porn which he would copy.

      And IDK if its the same in other places but when I worked in a shop that was down the street from a Worst Buy I had to tell folks they got robbed by the GS so many times I lost count. They'd bring in their PC after getting it back from GS because it was running worse than before and it would be one of those HPs or Compaqs where the parts was listed on the side and you'd open it up and RAM would be missing (one even ripped the plastic retainers out the board snatching RAM),their expensive GPU card would be swapped for a cheap shitty one, any really expensive desktop parts that went through that GS was at real risk of getting magically downgraded.

      But I can honestly say if a cop showed up at the shop I have no clue if a PC I'm working on has CP on it or not because unless they tell me to back up their personal folders? I'm not going in there. I've always looked at it like being a plumber, you hire me to fix your sink NOT go through your underwear drawer and that is all I'm gonna do, I don't need to access your personal folders to get to the system files I need to fix the thing.

      As for TFA? Sorry but MSFT shouldn't be making anybody look at that shit and I can see them needing serious therapy. I have an old friend that works in the state crime lab that tries to get me to work for the state but there is no way I could take seeing little kids raped every day and not have that seriously fuck me up. He has to see a therapist 3 times a month, provided for by the state, just to get that shit off his chest but you can't unsee that kinda sick shit. For the other posters education we aren't talking tub girl and 2 girls one cup gross, we are talking evil twisted sick shit like a mother taking turns with her BF raping her 8 year old. Can you imagine having to see that kinda shit 5 days a week?

      --
      ACs don't waste your time replying, your posts are never seen by me.
    23. Re:Similarly by v1 · · Score: 1

      You are shitting us right? Nobody is that incompetent.

      We were all at a loss for words. On a related note, we've had SEVERAL pc techs over the years that were ex-best buy techs. We hired the ones that honestly knew what they were doing, after they'd gotten sick of having their hands tied, wrapped in duct tape, and coated with epoxy when trying to actually work on a machine in the store.

      The basic rule they have, and by "rule" I mean "do this and we will fire you on the spot", was "if the GeekSquad CD doesn't fix the problem, tell the customer we have to ship it to our service center for $$$ to fix the problem." Techs that went outside these bounds, or god forbid, used their own tool (like malwarebytes) would be fired. See, it's all about the money. Good techs can't tolerate being told to NOT fix something when they know how to fix it and have the tool on their flash drive to do it.

      It frustrates them to no end, and they find work elsewhere. And that's why Best Buy has idiots for techs, they insist on it. There's a youtube video of a tv channel unplugging an IDE cable on a new computer and taking it to various repair shops to look at. Most of them told the undercover crew they needed a new hard drive or power supply and quoted big money to fix it. Just one hole-in-the-wall shop said "this cable was unplugged, here it's fixed now, no charge for something silly like that!" The tech at best buy may have even seen the unplugged cable, but wasn't allowed to report that as the problem nor fix it. Corporate policy.

      I was proud to work at a popular repair shop in my town where we focused ourselves on customer loyalty rather than milking the illiterate. Honest service all the time lightly salted with free service like the cable above gets you loyal return customers and excellent word-of-mouth. (good thing too, they rarely advertised, we got new customers all the time saying they had no idea we existed before today) Many of our loyal and returning customers were ex-best-buy customers that had been burned a time or two before either looking elsewhere or getting a referral to try us instead. Though TBH, if we had advertised much more we would have had to turn people down, we were just a 7-person shop.

      To witness the disgusting state of compute repair in many towns, google for: computer repair undercover

      --
      I work for the Department of Redundancy Department.
  3. Their "repairs" are even more criminal by elrous0 · · Score: 5, Funny

    than their warrantless searches

    --
    SJW: Someone who has run out of real oppression, and has to fake it.
    1. Re:Their "repairs" are even more criminal by hcs_$reboot · · Score: 1

      That's the one.

      --
      Slashdot, fix the reply notifications... You won't get away with it...
    2. Re:Their "repairs" are even more criminal by FatdogHaiku · · Score: 1

      And their sophisticated forensics tools sound a lot like DiskDigger... $15 and no install, runs off a thumb drive if you like.
      https://diskdigger.org/howitworks
      I've been using it for years to recover deleted files or photos and it also does carving, Works on any HD formatting scheme I've ever run across.

      --
      You have the right to remain sentient. If you give up the right to remain sentient, you will be elected to public office
    3. Re:Their "repairs" are even more criminal by dwywit · · Score: 1

      Another argument for encryption.

      --
      They sentenced me to twenty years of boredom
    4. Re:Their "repairs" are even more criminal by DamnOregonian · · Score: 1

      I've been waiting for this post the entire thread. Thank you

    5. Re:Their "repairs" are even more criminal by retchdog · · Score: 1

      this just in: grep considered "sophisticated".

      --
      "They were pure niggers." – Noam Chomsky
    6. Re:Their "repairs" are even more criminal by Anonymous Coward · · Score: 0

      Or PhotoRec for free!

    7. Re:Their "repairs" are even more criminal by Anonymous Coward · · Score: 0

      It's a Linux program - anything beyond stuff you'd find in the Windows Start Menu is considered "sophisticated" by a large portion of the userbase.

    8. Re:Their "repairs" are even more criminal by pnutjam · · Score: 1

      Testdisk from a system rescue cd, or the system rescue cd, which I prefer.

  4. No shit Sherlock by Anonymous Coward · · Score: 0

    Anybody not wiping their device clean before sending for repair deserves what happens to their data.

    1. Re:No shit Sherlock by hcs_$reboot · · Score: 2

      The problem is that if the device is not fully working (to wipe the disk), most people don't know how to remove the disk and backup + wipe clean.

      --
      Slashdot, fix the reply notifications... You won't get away with it...
    2. Re:No shit Sherlock by Anonymous Coward · · Score: 0

      I guess a large part of the problem is simply "backup? what backup?"

    3. Re:No shit Sherlock by Anonymous Coward · · Score: 0

      (Not the same AC)

      Which is why Full Disk Encryption needs to be more wide-spread. No need to worry about wiping the disk of a PC that won't boot, no one else will be able to read the contents anyway.

    4. Re:No shit Sherlock by Anonymous Coward · · Score: 4, Insightful

      And how do you do that with a computer with solder-in SSD (e.g, MBAir)?

    5. Re: No shit Sherlock by Anonymous Coward · · Score: 0

      I wish I could flag this comment for retardation and nominate you as a candidate for the Darwin Awards. You really think anyone has an inherent right to do anything other than what you've asked them to do, especially something as illegal as going through someone else's personal belongings without just cause or a warrant? You're a fucking moron.

    6. Re: No shit Sherlock by Anonymous Coward · · Score: 0

      I wish I could flag this comment for the "+1, loony" mod.

      Read on the ought--is gap, moron.

      Just that "my personal effects ought to not be arbitrarily searched" doesn't mean unwarranted search doesn't happen.

      If you don't vigorously enforce your liberties, you don't deserve the liberties.

    7. Re:No shit Sherlock by hcs_$reboot · · Score: 1

      And how do you do that with a computer with solder-in SSD (e.g, MBAir)?

      Well, you don't buy one in the first place.

      --
      Slashdot, fix the reply notifications... You won't get away with it...
    8. Re:No shit Sherlock by BlueStrat · · Score: 4, Funny

      Anybody not wiping their device clean before sending for repair deserves what happens to their data.

      And how do you do that with a computer with solder-in SSD (e.g, MBAir)?

      A 3/8" drill, duh! :)

      Strat

      --
      Progressivism (aka US 'Liberalism'): Ideas so good they need a police/surveillance-state to enforce.
    9. Re: No shit Sherlock by Anonymous Coward · · Score: 0

      Repeat after me, the Constitution does not protect you from arbitrary citizens, only from the government. If I as a citizen break into your home it is tresspass and likely breaking and entering, then possibly burglary depending on your states definition, but it is not a violation of your civil rights.

    10. Re: No shit Sherlock by Anonymous Coward · · Score: 0

      Repeat after me:

      Anyone could be a FBI informant. For more information, read the story summary.

    11. Re: No shit Sherlock by joaommp · · Score: 1

      Nobody has the right, but that doesn't mean they won't do it. No one has the right to pick your pocket or break into your house, but... you know where this is going.

      Even I don't have any illegal stuff of any kind in my computers and, a few months ago, when I sent a laptop to repair the keyboard (single key replacement), something that absolutely needs no software interaction by the technicians, I wiped my drive completely. More than the fear of anything illegal being found, I was afraid for my own personal data, the probability of identity theft, my work falling into the wrong hands and the like.

    12. Re: No shit Sherlock by ATMAvatar · · Score: 3, Interesting

      If you're then given a check by an FBI agent in return for a report on what you found while breaking and entering, are you still just an arbitrary citizen or a de facto agent of the government?

      --
      "They that can give up essential liberty to obtain a little temporary safety deserve neither liberty nor safety."
    13. Re: No shit Sherlock by Anonymous Coward · · Score: 0

      Right. Let's make sure that people who routinely forget their passwords life access to information that may be vital to their financial well-being, but outside of pathologically paranoid circle is generally of little interest to others, solely for the sake of protecting them from someone looking at their holiday photos. Genius.

    14. Re: No shit Sherlock by Anonymous Coward · · Score: 0

      The difference is that the people who "don't have the right" to pick your pocket will be arrested, whereas these people apparently get a $500 reward.

    15. Re:No shit Sherlock by Anonymous Coward · · Score: 0

      Anybody not wiping their device clean before sending for repair deserves what happens to their data.

      And how do you do that with a computer with solder-in SSD (e.g, MBAir)?

      A 3/8" drill, duh! :)

      Strat

      What's that in metric?

    16. Re: No shit Sherlock by Imrik · · Score: 1

      More to the point, what if you're offered the money before you break in?

    17. Re: No shit Sherlock by Anonymous Coward · · Score: 0

      Has 0 bearing on my post. These are free citizens that then recieve a reward from the FBI, not FBI employees. You sre on a geek board and you do not understand the difference between a reaward, a contractor and an employee?

    18. Re:No shit Sherlock by Anonymous Coward · · Score: 0

      Have drive encryption set to "on" from the beginning - that's "FileVault" on the Mac - so wiping the SSD is done instantaneously by the system erasing the key.
      If you're turning in the device, wipe it.
      If you can't wipe it, it's still encrypted.

    19. Re:No shit Sherlock by BlueStrat · · Score: 1

      Anybody not wiping their device clean before sending for repair deserves what happens to their data.

      And how do you do that with a computer with solder-in SSD (e.g, MBAir)?

      A 3/8" drill, duh! :)

      What's that in metric?

      About 30-40 EUR at the local hardware store?

      Strat

      --
      Progressivism (aka US 'Liberalism'): Ideas so good they need a police/surveillance-state to enforce.
    20. Re: No shit Sherlock by Anonymous Coward · · Score: 0

      Its not soldered dums@$7... M2 SSD

    21. Re: No shit Sherlock by Anonymous Coward · · Score: 0

      mSATA

    22. Re: No shit Sherlock by LVSlushdat · · Score: 1

      Even I don't have any illegal stuff of any kind in my computers

      How do you KNOW you don't have any illegal stuff on your computers? IF you use said computer for webbrowing, the predictive caching that all browsers do now load all sorts of stuff into the cache that you have ZERO clue about.. Not to mention malware pulling ghod-knows-whatever onto your system... Having played "Windows Janitor" for close to 20 years prior to my retirement, I'd NEVER say "I KNOW I have nothing illegal on my systems", rather "I *hope I have nothing illegal on my system", but then again I don't use Windows anymore either, so I have a slightly better feeling about "illegal stuff on *my* computers" than you, if you still use Windows...

      --
      THANK YOU, Edward Snowden!! Americans owe you a debt of gratitude (whether they know it or not..)
    23. Re: No shit Sherlock by Bite+The+Pillow · · Score: 1

      Just an arbitrary citizen. You are not an agent of the government for reporting a crime. The reward is not payment for doing a job. And there is no legal decision or law that I'm aware of saying otherwise.

      That will not come up in this case, because of all of the other clearly illegal things that happened. So it won't change now.

    24. Re: No shit Sherlock by joaommp · · Score: 1

      Not using Windows and I always turn off predictive caching. Furthermore, my webbrowsing ecosystem is very limited to about two dozens very specific sites.

    25. Re: No shit Sherlock by Anonymous Coward · · Score: 0

      The latest ones are soldered on, but there's a little connector for the Fruit Co. to attach to the logic board to suck off the data.

  5. They are full of shit by darkain · · Score: 4, Interesting

    GeekSquad is full of shit. Was away on a working vacation (being a remote employee who travels the country and logs in from wherever I happen to be at the time). My laptop died on a trip. Needed it replaced ASAP. Picked up a netbook from BestBuy locally, since shipping one would take too long. They were the only option in town where I happened to be at the time. The power supply on this netbook died in under a week. Took it in to BestBuy to replace the power supply. GeekSquad demanded a $40 "fee" to remove the hard drive from the netbook, and place the hard drive into a new netbook... Again, for a failed power supply, which is external to the netbook to begin with! They simply wouldn't replace the power supply, they claimed they could only replace the entire unit, and had to swap the hard drive. Fucking scammers. So much for the BestBuy "Warranty"

    1. Re: They are full of shit by Anonymous Coward · · Score: 1

      Why didn't you beat/choke them to death with the broken power supply?

    2. Re:They are full of shit by Anonymous Coward · · Score: 0

      Best Buy doesn't have a warranty...

    3. Re:They are full of shit by Anonymous Coward · · Score: 0

      Best Buy and Geek Squad is full of shit. Every story you can imagine is true with these assholes.
      And the minute you walk in the door you're assaulted by everyone on the floor "greeting" you.
      And then there's the clipboard toting managers fucking micromanaging everything in the goddamned store.
      And their policies suck ass. Not so much for what they say, but because everyone refuses to use their fucking brains to think outside that damn blue box.

    4. Re:They are full of shit by Anonymous Coward · · Score: 0

      lesson learned, bring your own set of screwdrivers so you can remove it yourself and re-mount it on another new netbook.

    5. Re: They are full of shit by Anonymous Coward · · Score: 0

      Did you at least consider that maybe the problem was the charging circuitry in the netbook and not the power adapter, meaning you would actually have to replace the netbooks itself?

    6. Re:They are full of shit by Anonymous Coward · · Score: 1

      Best Buy and Geek Squad is full of shit. Every story you can imagine is true with these assholes.
      And the minute you walk in the door you're assaulted by everyone on the floor "greeting" you.
      And then there's the clipboard toting managers fucking micromanaging everything in the goddamned store.

      So they consistently greet customers and pay close attention to what's going on in the store.

      Holy, moley, what a shithouse! What has this country come to!

    7. Re:They are full of shit by Anonymous Coward · · Score: 0

      Here's what you need to know about Geek Squad competence. I worked at Best Buy probably about 12 or 13 years ago when the first introduced it. I'd asked if I could transfer from the merch department (stocking shelves) to the geek squad as I was on my third year of an EE degree and felt I might be a tad more competent than the journalism majors they had staffing it. And no, I'm not making that up, it was staffed by journalism majors. They refused my request.

      At one point I told my manager I couldn't make it in to work one night because I needed to study, he told me I had to choose between my job or my school. My current 6 figure salary makes me think I chose correctly when I told him to go fuck himself and quit on the spot. Shitty company all around.

    8. Re:They are full of shit by SvnLyrBrto · · Score: 2

      There's being politely greeted.

      And then there's having some pushy twat try to up-sell you to a $149.99 gold-plated HDMI cable, a $39 extended warranty and service plan to go with it, and a $99 installation service to have Geek Squad come to your house and plug it into your TV; when you're already annoyed that you're (over)paying Best Buy $40 for an HDMI cable because you need it on short notice and can't wait for the $10 one to arrive from Amazon.

      --
      Imagine all the people...
    9. Re: They are full of shit by Cederic · · Score: 1

      I'd have thought the correct answer is, "It died in ten days, just give me a new one".

      If he wants to avoid data loss then yes, a hard disk transplant would be required. Although I'd be waiving the fee for that some companies wouldn't.

      What we don't know is whether he was offered the replacement device sans transplant.

    10. Re:They are full of shit by Anonymous Coward · · Score: 0

      So they consistently greet customers and pay close attention to what's going on in the store.

      What is nice and observant for some is creepy and obsesive to others. There is a nice story about Walmarts failure in Germany and part of it was caused by fake cheerfullness with a dash of cult like motivational exercises.

    11. Re:They are full of shit by Anonymous Coward · · Score: 0

      ... had to swap the hard drive ...

      But swapping the power brick is wrong! You should have bought a generic laptop charger, then ideally, sued them for the cost of purchase.

    12. Re:They are full of shit by Anonymous Coward · · Score: 0

      I had to intervene when a family member went to geek squad for some computer work. She had a swappable dvd drive go bad, which resulted in a proposed $400 bill for a new MB and windows reinstall. IT was amusing and frightening as the tech tried to essentially justify their lies with his broken logic and computer jargon. He had the audacity to "show" me their diagnostic tools on the tech bench, assuming I wouldn't be able to spot the fraud. I let him dig a hole that was impossible to escape. I called him a liar and demanded to speak with the best buy store manager. The geek squad manager came and essentially tried to out wit me again. I made the same demand, to which he finally acquiesced. We ordered a replacement cd drive and I specifically requested they not install it. With the other stories I have heard, I am frankly surprised how they haven't gotten in trouble for obvious fraud. Of course, I haven't shoped at Best Buy due to their general duplicity since approximately 2002.

    13. Re:They are full of shit by omnichad · · Score: 1

      Best Buy sells universal power adapters for laptops. Probably would have worked on the netbook. Meanwhile, order a cheaper one on Amazon. Return the BB overpriced power adapter within a week.

    14. Re:They are full of shit by asylumx · · Score: 1

      Yes, or buy a new computer, swap the PSU out of it, then return it with the broken one inside. It's not like they have the serial number of the PSU. I used to work there (13 years ago though) and we did that kind of thing for customers all the time -- swap out one part and send the whole thing back to the factory, customer goes home happy, store doesn't take a loss because it's an MFG defect.

      BTW yes, there were employees who would 'accidentally' stumble on risque photos and things like that. Never heard of any of them downloading them to another device nor reporting to authorities though, I'm pretty certain that's not a company or store policy, but rather something specific to the manager & employees in the case.

      Could you imagine if the oil change shops had drug dogs? This kind of feels like that.

    15. Re:They are full of shit by Anonymous Coward · · Score: 0

      Protip* Buy second laptop on credit, swap power supply, return second laptop.

    16. Re:They are full of shit by Anonymous Coward · · Score: 0

      Take them to small claims court. It's a clear warranty violation, selling defective merchandise. Besides the $40 part is nothing compared to their lawyers hourly bill rate. Usually they settle out of court. But you don't have to. (In small claims court, you can represent yourself!)

      Be sure to get the name of the salesperson you are dealing with, and their manager's name, and the store manager's name. Try to get it in writing that they won't repair it without more money, or otherwise document it.

    17. Re:They are full of shit by tlhIngan · · Score: 1

      BTW yes, there were employees who would 'accidentally' stumble on risque photos and things like that. Never heard of any of them downloading them to another device nor reporting to authorities though, I'm pretty certain that's not a company or store policy, but rather something specific to the manager & employees in the case.

      Could you imagine if the oil change shops had drug dogs? This kind of feels like that.
      Flag as Inappropriate

      It's well documented that Geek Squad goes through people's files, actually.

      First, there's the common sense part. They're going to get your computer working, and they're human, so they're going to access your files, like it or not. Some Geek Squad people have been caught collecting customer's files into a giant shared drive, too.

      Second, if they stumble across child porn on your computer, no warrant is actually required. In fact, NOT reporting the discovery could put Best Buy in trouble! So the techs, if they find it on your computer, WILL report you. (This applies to child porn only. Regular porn they may just rifle through your files, but reporting is not required and not done. They may copy them though).

      You may not believe it, but if you have illegal stuff and a third party finds it, warrants may not be required anymore. If you put your drugs in a secret compartment and the mechanic triggers it, it's no longer secret and if the authorities seize your haul, it's actually NOT illegal. It's warrantless, but that's because a warrant wasn't erquired.

  6. As it should be... by msauve · · Score: 5, Insightful

    Kiddie porn on a computer doesn't imply guilt for the owner. He could have been the subject of a rick-roll type thing, via email or web, and quickly deleted the offending image, which he may have had no intention of downloading/viewing. It's not even close.

    And, the individuals involved should be sued into homelessness for invasion of privacy, etc. Best Buy, too, to the extent they were aware and didn't prevent it.

    --
    "National Security is the chief cause of national insecurity." - Celine's First Law
    1. Re:As it should be... by PPH · · Score: 2

      He could have been the subject of a rick-roll type thing

      That explains the 300 Goatse images in my deleted file space.

      --
      Have gnu, will travel.
    2. Re:As it should be... by Anonymous Coward · · Score: 0

      But but but...

      * Think of the Children!!
      * Why Do You Hate America!!
      * Uphold the Virtue of Our Daughters!!
      * Terrorist!!!

      --

      This is how liberty, due process, and equal protection are lost.

      The "shunt shunt shunt" sound you hear is the society collectively shuts down their critical thinking faculties.

    3. Re:As it should be... by Anonymous Coward · · Score: 0

      Kiddie porn on a computer doesn't imply guilt for the owner.

      Not entirely true.

      Laws regarding child pornography are extremely strict. With physical items (magazines, photographs, etc) just having it in your possession is enough to get you in a lot of trouble and the "I don't know how it got there" defense doesn't work.

      With computers there is a little bit of wiggle room since, theoretically, it's possible for the offending material to be there without your knowledge.

    4. Re:As it should be... by lucm · · Score: 1

      Kiddie porn on a computer doesn't imply guilt for the owner.

      True. Maybe the kid came onto him.

      --
      lucm, indeed.
    5. Re:As it should be... by hcs_$reboot · · Score: 1

      That explains the 300 Goatse images in my deleted file space.

      You surely have it well backuped!

      --
      Slashdot, fix the reply notifications... You won't get away with it...
    6. Re:As it should be... by hcs_$reboot · · Score: 1

      Kiddie porn on a computer doesn't imply guilt for the owner.

      Are you a lawyer? Considering the many people arrested for having kiddie porn on their computer, your argument doesn't seem to hold in a court of law.

      --
      Slashdot, fix the reply notifications... You won't get away with it...
    7. Re:As it should be... by fermion · · Score: 4, Insightful
      I certainly can see the benefit of living in a police state where everyone is hoping to get dirt on everyone else, but I also see the benefit of living in the US with it's traditional values of privacy and limited police power, where fighting crime is less of a priority than making sure the citizen is protected from having their home invaded by the cops or their stuff taken or their liberty denied without due process.

      In any case, if I were a low paid tech worker, I think I would have significant incentive to fabricate evidence. $500 is a weeks pay, at least, for these guys.

      --
      "She's a scientist and a lesbian. She's not going to let it slide." Orphan Black
    8. Re:As it should be... by Anonymous Coward · · Score: 1

      And, of course, the peon at Best Buy with $500 to gain and enough tech knowledge to find an image in unallocated disk space couldn't / wouldn't have planted it himself.

    9. Re:As it should be... by Anonymous Coward · · Score: 0

      The many people that were guilty of a definition beyond "having" - RTFS.

      Which is still pretty easy to constitute if the powers that be feel like it. Unless you screw up and flaunt due process left and right like said summary. Then you're gonna have a grumpy robed arbiter who says you ain't constitute shit. Turns out "arbitrary" is a two-headed hammer.

    10. Re:As it should be... by KiloByte · · Score: 2

      Just guess what happens if the malware du jour, instead of sending spam or encrypting your files, plants some kiddie porn then gives you an offer. Or, if you have said something not expressing love towards Hillary/Trump/Putin/Erdogan, not say anything to you and call law enforcement immediately?

      --
      The creatures outside looked from Alt-Right to Antifa; but already it was impossible to say which was which.
    11. Re:As it should be... by Bert64 · · Score: 5, Interesting

      Well that's the whole point..
      If you visit a link, you have no idea what that link is going to contain... You may follow an innocent looking link, and see childporn. Even if you immediately close the page, your browser has likely inserted the images into its local on-disk cache.

      Similarly if you receive an email containing such content, it will typically be downloaded automatically to your machine, even if you immediately delete it upon noticing it there will still be traces on your drive for some time to come.

      It's also possible for a website to load images but not make them visible, such images will still be cached by your browser but if they're not displayed your unlikely to realise they're there unless you explicitly check.

      --
      http://spamdecoy.net - free throwaway anonymous email - avoid spam!
    12. Re:As it should be... by Anonymous Coward · · Score: 0

      Yep, it's a bit of a stretch. But it does justify a warrant to search his phone, which was then indeed found to contain hundreds of pictures of child pornography.

    13. Re: As it should be... by Anonymous Coward · · Score: 0

      You could continue posting nonsense on /., but you would really be better off getting help with your unhealthy obsession with children.

    14. Re:As it should be... by Anonymous Coward · · Score: 0

      Justice and "the Justice Department" went their separate ways decades ago. Nowadays they're practically at war with oneanother.

    15. Re:As it should be... by Opportunist · · Score: 1

      Probably not, but it would explain one or maybe two.

      --
      We used to have a Bill of Rights. Now, with the rights gone, all we have left is the bill.
    16. Re:As it should be... by Opportunist · · Score: 4, Funny

      If you think of the children all the time, chances are good you're a pedo.

      --
      We used to have a Bill of Rights. Now, with the rights gone, all we have left is the bill.
    17. Re:As it should be... by Opportunist · · Score: 1

      A court of law or a kangaroo court in the US?

      --
      We used to have a Bill of Rights. Now, with the rights gone, all we have left is the bill.
    18. Re:As it should be... by sabbede · · Score: 1

      I guess you never worked in retail computer sales/repair. This isn't new. When I worked at Staples, I was told by my supervisor that if I found something like kiddie porn on a computer the FBI would give me a few hundred bucks. That was back in '99-2000.

    19. Re:As it should be... by msauve · · Score: 1

      "I guess you never worked in retail computer sales/repair. This isn't new. That was back in '99-2000."

      You guess wrong. I sold and did component level repair on Apple ][s and Commodore PETs back in the late '70's, IBM PCs and Macs in the '80s. '99-2000? That's new.

      --
      "National Security is the chief cause of national insecurity." - Celine's First Law
    20. Re:As it should be... by operagost · · Score: 1

      Well, if you'll note the information given IN THE SUMMARY, it does hold in a federal investigation. The reason is because someone could be looking for "legit" porn and stumble across the kiddie porn. I'd say the fact this image was in his trash is pretty strong evidence for that.

      --

      Gamingmuseum.com: Give your 3D accelerator a rest.
    21. Re:As it should be... by operagost · · Score: 1

      Yeah, well I busted Ogg the Caveman back in 8000 BCE for having inappropriate cave drawings, so back off junior.

      --

      Gamingmuseum.com: Give your 3D accelerator a rest.
    22. Re:As it should be... by hcs_$reboot · · Score: 1

      IN THE SUMMARY

      on this site people use TFS. You must be new here.

      --
      Slashdot, fix the reply notifications... You won't get away with it...
    23. Re:As it should be... by Anonymous Coward · · Score: 0

      Erdogan? Wow... I bet you made his day by putting him on that list.

    24. Re:As it should be... by david_thornley · · Score: 1

      What GP means is that, after you've been arrested, publicly accused of having CP, and gone through an expensive and stressful trial, you'll probably be found not guilty, after which at least half the people who know about it will think you were really guilty and got off on a technicality. But you are legally not guilty.

      --
      "When you have eliminated the unacceptable, whatever is left, however improbable, must be the truthiness" - Holmes
    25. Re:As it should be... by sabbede · · Score: 1
      Hey, I'm not trying to one up you or anything. And you've effectively told me that either the FBI does not directly inform repair shops of the bounty program, it was established between whenever you left that side of the biz and 1999 (reasonable, considering that in the 80's, computer graphics weren't porn-worthy), or both.

      You're right though. I shouldn't have phrased it that way.

    26. Re:As it should be... by Anonymous Coward · · Score: 0

      Or maybe someone else used the computer without the owner's knowledge?
      Or maybe the computer's previous owner put it there?
      Or maybe some asshat used a copy of HackingTeam's or FinFisher's malware to put it there?

      Or, EVEN MORE LIKELY than all of the above: a BestBuy employee put it there, for the purpose of informing the FBI, passing Go, and collecting $500.

  7. what else do they look for? by Doke · · Score: 5, Insightful

    This one was a possible paedophile. Since it was only one photo, it was probably something sent to him, or from a popup on some random website.

    What else do they look for? Credit card numbers? Tax records? Other identity theft info? Anything embarrassing they can ransom?

    The other problem is they used a tool to scan unallocated space for deleted files. That takes time. Are they charging customers for that extra time?

    1. Re:what else do they look for? by haruchai · · Score: 2

      The other problem is they used a tool to scan unallocated space for deleted files. That takes time. Are they charging customers for that extra time?

      I would not be even a little bit surprised.

      --
      Pain is merely failure leaving the body
    2. Re:what else do they look for? by hcs_$reboot · · Score: 1

      Aren't these geeks busy enough? Not sure they have time to scrutinize your disk that deeply

      --
      Slashdot, fix the reply notifications... You won't get away with it...
    3. Re:what else do they look for? by duke_cheetah2003 · · Score: 2

      What else do they look for? Credit card numbers? Tax records? Other identity theft info? Anything embarrassing they can ransom?

      I'd be much more concerned about what they can/will put on there to implicate you. Rewards do funny things to people, they become most shady when money is involved. I wonder how many instances of planting of illegal items, reporting it and collecting the $$$ occurs.

    4. Re:what else do they look for? by WaffleMonster · · Score: 1

      I'd be much more concerned about what they can/will put on there to implicate you. Rewards do funny things to people, they become most shady when money is involved. I wonder how many instances of planting of illegal items, reporting it and collecting the $$$ occurs.

      Given the fact these guys are smart enough to have a job at geek squad how many would be able to pull it off without leaving incriminating forensic evidence?

      If there are more than a few instances I would expect someone to have learned about file system structures and transaction logs at their hearing before being carted off to jail.

    5. Re:what else do they look for? by Anonymous Coward · · Score: 0

      absolutely right. other possibility - someone may do false flagging as fbi and make them implant something.
      possibilities become infinite once u currupt

    6. Re: what else do they look for? by Anonymous Coward · · Score: 0

      Yes, AC, Best Buy is widely known for sending letters stitched together from old news papers demanding that you drop off suitcases full of cash off the bridge lest you want to be exposed as a rampant homosexual you are. The fact that idiots like you are even upvoted is a testament how fucking stupid this community has become over the recent years.

    7. Re:what else do they look for? by Anonymous Coward · · Score: 0

      I think you are failing to understand that the software does all of the work, a few seconds to start the program is all that is needed. Then when it's done, you can browse quickly through the images, or save them to an external hard drive and browse at home.

    8. Re:what else do they look for? by hcs_$reboot · · Score: 1

      I think you are failing to understand ...

      I think you are failing to understand we were in the "what else to look for " category.

      --
      Slashdot, fix the reply notifications... You won't get away with it...
  8. Re:Hmm by cirby · · Score: 5, Insightful

    ...and with a few moments of searching the web, they could have a nice handy thumb drive full of images they would "detect" on some guy's computer, and get a nice little bonus from the FBI...

    "Yeeeah, I found another one this week. Yup, it's surprising how many of these weirdos have computer problems and show up at my store. How soon does my check get here?"

  9. Those Bastards! They killed Kenny! by Anonymous Coward · · Score: 0

    Why is this such a surprise? Geek squad employees have in the past been caught stealing registration keys of paid software, installing adware, and etc. I begin to understand why Apple policy wipes the user's hard drive before repair and informs the user that they won't recover their data.

    1. Re:Those Bastards! They killed Kenny! by hcs_$reboot · · Score: 1

      The killed Kennedy?? At least we have the long awaited answer!

      --
      Slashdot, fix the reply notifications... You won't get away with it...
    2. Re:Those Bastards! They killed Kenny! by Anonymous Coward · · Score: 0

      I know that data recovery isn't a service Apple offers, but I also know it's not their policy to wipe the user's hard drive before repair. The next time you bring a device in for repair (even if you could do the labor on your own, warranty parts are free!), you can read the actual terms on that paper you sign when you drop your equipment off. I've received several different devices back with data intact after the repair, the most recent of which was a 13" retina MBP logic board replacement.

  10. Re:"Why you shouldn't trust Geek Squad" by Daemonik · · Score: 5, Insightful

    "Illegally searched his computer, get paid to find illegal material and HEY SURPRISE I FOUND ILLEGAL MATERIAL WHAT ARE THE ODDS? Lie to a judge to obtain a search warrant, etc. etc."

    There's a reason we demand a certain level of ethics from our law enforcement professionals, mainly so that the cases they put together have even a slim chance of making it through a trial without being tossed out by even a barely competent judge. Did this guy have child porn on his computer? Who knows, the Geek Squad guys have so completely muddled the issue to line their own pockets with the FBI's help we'll never find out.

    I often wonder if you "by any means" types would be so cavalier about situations like this if it were you under the FBI's lens.

  11. Re: Hmm by Anonymous Coward · · Score: 0

    You've never read the US Constitution, have you?

  12. But where's the chain of custody? by mmell · · Score: 5, Interesting
    If the Geek Squad finds child pornography on the hard disk of a computer in their possession, shouldn't Best Buy be held criminally liable for possessing child pornography? Unless they can establish a chain of custody (i.e. - the first thing we do is a hardware binary image of all storage which we can absolutely prove is an accurate and unaltered copy of storage as received from the customer)? That's what law enforcement agencies have to do, in part to prove that any evidence they find was not planted by them.

    I have a second concern along the same lines . . . let us assume that the Geek Squad isn't engaging in shenanigans for profit. How are they inspecting my hard drive, and can they assure me that they won't cause a data loss?

    1. Re:But where's the chain of custody? by John+Bodin · · Score: 1

      They do not assure data loss, or at least they didn't had to take a laptop back under warranty just after they started Geek Squad, dog got caught up in the power cable and pulled it off the desk cracking the case and the screen. First thing they made me sign before they would even look at it was that they were not responsible for a data loss due to their work.

      --
      John
    2. Re:But where's the chain of custody? by Anonymous Coward · · Score: 1

      Wonder how many of these guys keep a copy.

    3. Re:But where's the chain of custody? by blindseer · · Score: 5, Interesting

      I was taking an information security certification course from an interesting character. He was a USMC sniper, police officer on a narc team, then a lecturer offering courses in Microsoft and security certifications, and running a part time data forensics job with one of his old friends. He says he gets a call from the local PD about data recovery on a computer that they say has child porn on it. My instructor tells his partner not to touch the computer. Then tells him that as mere possession of child porn is a felony the only way they could legally touch this is with some kind of immunity or being deputized. The partner seemed to really want the job since it could mean good money and putting a bad guy away. My instructor, a retired police officer, knew that being in possession of child porn regardless of the source is going to be problematic.

      He talked a bit more on this and he seemed to imply that child porn cases can fetch good money for the technicians because so few people are willing to do it. There is an obvious "ick" factor that so many healthy people have. There are legal problems to deal with, as in all your ducks in a row or by doing exactly as the PD requests can still end up with getting charged with a crime.

      So, you have a presumably high dollar and experienced technician with considerable knowledge on how files can be hidden as well as a beat cop level of legal knowledge on this, and he won't touch it for what I can assume is much more than the $500 that these "geeks" could get. Do these Geek Squad people even know what they are doing? Can they be trusted? Would they be willing to be a witness in court? Would the prosecutor even want the typical Geek Squad member testifying in court?

      I can see no good coming from these Geek Squad types looking for incriminating evidence.

      --
      I am armed because I am free. I am free because I am armed.
    4. Re:But where's the chain of custody? by Anonymous Coward · · Score: 0

      He talked a bit more on this and he seemed to imply that child porn cases can fetch good money for the technicians because so few people are willing to do it. There is an obvious "ick" factor that so many healthy people have.

      I was working for a federal agency, and one of my coworkers had an interview with the FBI for an IT forensics position. It seemed like a pretty good gig to him as it would be at a higher pay grade until he found out he'd be looking at all sorts of depravity, including child porn. He declined the position.

    5. Re:But where's the chain of custody? by omnichad · · Score: 1

      They do not assure data loss

      They do their best to ensure that data is lost - just about every fix involves a wipe and reload of Windows.

    6. Re:But where's the chain of custody? by Anonymous Coward · · Score: 0

      Undelete programs (which is most likely what an employee of Best Buy uses - not the 'carvers' mentioned in TFS) won't cause any data loss. They simply look at all of the "unallocated" hard drive space, searching for files that have been marked as "deleted" but remain intact. When you delete a file on a computer, it doesn't go through and write "0" or "1" over every bit. It simply changes a single bit in the file's metadata that tells the OS the file's memory space can be used.

      You can test this yourself. Grab a lot of crap on your computer (photos, videos, or whatever else you have), and make a .zip file that's several GB in size. Now delete it. It should happen instantly, because a .zip file is only one file, so only 1 bit on the disk needs to change. The OS isn't going through the entire file and deleting the bits. If it worked like that, you would never be able to get anything done because your computer would be busy writing 1s and 0s to disk.

      Along with undelete programs, there are file shredder programs. These programs *do* write over every bit in a file and do so with randomly generated bits. The point being to truly delete the file(s) from disk. Doing 7-35 passes over the file(s) is the standard. If only one or two passes are done, then it could be possible to recover most of the data (especially from those specializing in data forensics), while 7-35 makes it statistically unlikely to recover any part of the file.

    7. Re:But where's the chain of custody? by Bite+The+Pillow · · Score: 1

      No, and you're stupid. They don't guarantee against data loss, at all. If they break your hard drive you get a replacement, no data retrieval effort.

      They see a crime and report it, and follow the directions of the popo, which will typically be stop touching it. There is no chain of custody, and you are free to fight that, as well as bring up the possibility of someone wanting a quick payday.

      If the prosecution decides it can't provide a basic rebuttal, you may see the charges dropped.

      Everything you said applies to each case, and should be considered in each. That's why we have a legal system, instead of summary execution. That doesn't mean we throw out every case just because some armchair lawyer sees potential issues based on a summary of the facts.

    8. Re:But where's the chain of custody? by DerekLyons · · Score: 3, Interesting

      My instructor, a retired police officer, knew that being in possession of child porn regardless of the source is going to be problematic.

      Yup. There was a case a few years back where a person found a bag full of unmarked CD's... took 'em home, stuck 'em in his computer, and found child porn. He turned them into the local PD, who eventually found and arrested the perp.
       
      For being a good citizen, the finder was rewarded by being convicted for possessing child porn and sent to prison.

    9. Re:But where's the chain of custody? by Anonymous Coward · · Score: 0

      I have a second concern along the same lines . . . let us assume that the Geek Squad isn't engaging in shenanigans for profit. How are they inspecting my hard drive, and can they assure me that they won't cause a data loss?

      My guess is that they would not care, they would simply claim that any data loss was obviously caused by whatever problem you originally brought in the computer for.

      If I was a business customer, I would be more concerned about company secrets being sold to competitors.

    10. Re:But where's the chain of custody? by Anonymous Coward · · Score: 0

      My instructor, a retired police officer, knew that being in possession of child porn regardless of the source is going to be problematic.

      Yup. There was a case a few years back where a person found a bag full of unmarked CD's... took 'em home, stuck 'em in his computer, and found child porn. He turned them into the local PD, who eventually found and arrested the perp.

      For being a good citizen, the finder was rewarded by being convicted for possessing child porn and sent to prison.

      Bullshit. Show me a single bit of evidence that is true. A news article about it, the case number (which is public record), court it happened in, the names and locations of anyone involved. Anything to verify so it can be looked up.

      I hate the police and our legal system more than most but this is just 100% rumor, old wives tale, urban lore that you and at least two other people are idiots for believing.

  13. do they scan deleted bank statements too? by Anonymous Coward · · Score: 0

    my machines have bank statements too, but are inside a truecrypt container.

    1. Re:do they scan deleted bank statements too? by Opportunist · · Score: 1

      You have a truecrypt container? Jackpot! Plant a CP pic on it and get a warrant, 500 bucks ca-ching!

      --
      We used to have a Bill of Rights. Now, with the rights gone, all we have left is the bill.
  14. Child porn aside... by Anonymous Coward · · Score: 0

    This story sounds as if it came out the old iron curtain Russia or pre-unification East Germany.

    To go further (and invoking Godwin's Law) it is something you expect from the Gestapo, paying neighbors to rat out each other. WTF is wrong with the US these days?

    Home of the free?

  15. What's Geek Squad's percentage of this? by Anonymous Coward · · Score: 0

    If the Geek Squad employees are being rewarded for finding this stuff while they working 'on the clock' as paid staff, does their employer have the ability to claim a percentage of the reward? After all the effort being made is being paid for by them and the staff are not doing this in their private time.

  16. Summary, dudes, SUMMARY! by QuietLagoon · · Score: 0
    The editors really need to understand the meaning of the word "summary" and stop presenting a huge block of mono-paragraph text as a summary.

    .
    Editors, please do your friggin job. Think! Summarize!

    1. Re:Summary, dudes, SUMMARY! by hcs_$reboot · · Score: 1

      No but recently editors prefer to botch a quick summary than use something prepared by a regular user:
      https://yro.slashdot.org/story...
      https://slashdot.org/~hcs_%24r... (first one)

      --
      Slashdot, fix the reply notifications... You won't get away with it...
  17. Re:Hmm by joaommp · · Score: 1

    Yes, he might be paedophile, or just someone who downloaded some file expecting it to be something else and deleted it immediately... hence it being in the trash.
    Stories of people downloading stuff, either by direct download or P2P and ending up with something different aren't all that rare.
    Even a few months ago there was a story of someone downloading what they believed to be Ubuntu ISOs (IIRC), only to find out they were pretty nasty hardcore porn.
    And like the article says, would a person smart enough to be a surgeon be dumb enough to send the computer for repair with a third party knowing it had child pornography inside?

  18. I would have thought that... by Gojira+Shipi-Taro · · Score: 1

    "they work at Best Buy" was a sufficient clue...

    Seriously. How competent can they be?

    --
    "Oh my God. This is terrible. This is the end of my Presidency. I'm fucked."; ~ Donald J. Trump
    1. Re:I would have thought that... by x_t0ken_407 · · Score: 1

      Haha, my immediate response before reading the fucking horseshit they're pulling was "as if 'b/c it's Geek Squad' wasn't reason enough..."

  19. Re:Hmm by Nutria · · Score: 3, Interesting

    or just someone who downloaded some file expecting it to be something else and deleted it immediately... hence it being in the trash.
    Stories of people downloading stuff, either by direct download or P2P and ending up with something different aren't all that rare.

    Which is why if you do accidentally download something like that, you must clear your cache, empty the recycle bin and repeatedly overwrite all the free space on your disk.

    would a person smart enough to be a surgeon be dumb enough to send the computer for repair with a third party knowing it had child pornography inside?

    Emphatically YES! Smarts in one narrow field doesn't guarantee smarts in every field: John Podesta is a Smart Guy, but he was stupid enough to fall for a phishing attack.

    --
    "I don't know, therefore Aliens" Wafflebox1
  20. Re:Hmm by Anonymous Coward · · Score: 0

    It wasn't me officer! I was just trying to download some Linux ISOs!

  21. Re:Hmm by joaommp · · Score: 1

    or just someone who downloaded some file expecting it to be something else and deleted it immediately... hence it being in the trash.
    Stories of people downloading stuff, either by direct download or P2P and ending up with something different aren't all that rare.

    Which is why if you do accidentally download something like that, you must clear your cache, empty the recycle bin and repeatedly overwrite all the free space on your disk.

    Yes, because everyone knows how to do that. And of course, the commands to perform those actions are so easily available...

    would a person smart enough to be a surgeon be dumb enough to send the computer for repair with a third party knowing it had child pornography inside?

    Emphatically YES! Smarts in one narrow field doesn't guarantee smarts in every field: John Podesta is a Smart Guy, but he was stupid enough to fall for a phishing attack.

    It's not a "field", it's common sense. He doesn't need to be an IT expert to know that he's taking chances if he sends a knowingly tainted computer for repair. It's just pure common sense, nothing else.

  22. Re:Hmm by Anonymous Coward · · Score: 0

    "would a person smart enough to be a surgeon be dumb enough to..."

    Yes. You've never dealt with doctors in a working relationship, have you? There are a large number who think that just because they have life-critical responsibility in medicine, it extends to mission-critical knowledge in all else.

  23. Re:Hmm by joaommp · · Score: 1

    Yes I have. Almost daily, actually. And I'm not talking about mission-critical knowledge in all else. I'm talking about pure and simple common sense.

  24. I wouldn't trust geek squad by bferrell · · Score: 3, Interesting

    Because four times last year, I repaired systems they said were unrepairable and had attempted to sell a replacement system.

    They used to be tech, now they are systems salesmen

    1. Re:I wouldn't trust geek squad by Anonymous Coward · · Score: 0

      Bitch I've started spending every Saturday breaking into houses and clicking random email attachments so I can meet the monthly quota.

      In related news I'm craiglisting a canoe I don't have time for anymore. Damn thing cost me the $500 I made from a trick that probably won't work again.

    2. Re:I wouldn't trust geek squad by Anonymous Coward · · Score: 0

      My dad worked for Geek Squad (in the small business support division) for several years but the change to this attitude was the main thing that drove him to quit.

    3. Re:I wouldn't trust geek squad by Anonymous Coward · · Score: 0

      The same thing happened to me.

      A friend took her computer to the Geek Squad because it wasn't working. They told her it was dead and she had to buy another computer. I was suspicious and told her to go to a different store to get a new one. In the meantime, I checked her computer out and found that one of the memory modules was loose. I reinserted the module and now the computer works perfectly! (The new computer was returned to the store.)

    4. Re:I wouldn't trust geek squad by Anonymous Coward · · Score: 0

      They probably don't have a choice. Once, I worked for a small mom n' pop computer shop. Even if I knew how to fix the problem my boss would say, "Just backup the data and reformat. Then we can charge them more." And there you have it.

  25. of'course corpus delecti is not met... by Anonymous Coward · · Score: 0

    and actus reus is unasserted as well as mens rea.

    if you invite anyone in your home then you deserve the same risk as a savage beast from Best Buy Geek Squad.

    it boggles the mind why people dont know about Hiren's Bood CD or RIP et al. Education is for yuppies.

  26. Why you shouldn't trust the FBI by HalAtWork · · Score: 1

    More like "Why you shouldn't trust the FBI"

    1. Re:Why you shouldn't trust the FBI by Anonymous Coward · · Score: 0

      More like "Why you shouldn't trust the FBI"

      I still can't forgive them for basically handing the election to the gaslighter in chief, especially when they knew much of the crap that was aiding him was from russian hacking at the time, and apparently had him under investigation for possibly coordinating with russians.

      People should not be told about ongoing investigations ever unless the person is found guilty or it is necessary to protect someone. The investigation itself is enough to destroy lives. You are innocent until proven guilty, but effectively it has become you are guilty until proven innocent in the eyes of the public.

      And as far as this utter crap where best buy techs are doing unauthorized searches and seizures, the company needs to fire every one of them, unless the customer is informed in writing and it is explicitly pointed out. The only practical solution I can suggest is if you have a desktop replace the hdd with a ssd after you buy it, or have worst buy do it. If you take it back for repair swap them. Best buy has zero business even touching your personal data.

    2. Re:Why you shouldn't trust the FBI by Anonymous Coward · · Score: 0

      Fixed it for you: Why you shouldn't trust the FBI if you are doing something illegal.

      As a law abiding citizen I am quite pleased to see the FBI successfully capturing disgusting filth like that child porn professor.

    3. Re:Why you shouldn't trust the FBI by Anonymous Coward · · Score: 0

      The FBI may be chasing some good ends but many of their tactics are nefarious and illegal, and in addition to locking up those who have done illegal things there have also been many innocent people that were negatively impacted and locked up as well

  27. Are they also copying files? by Anonymous Coward · · Score: 0

    If they're looking through all your files, who's to say that they aren't copying sensitive information from your computer as well?

    Clearly they aren't acting professional. What else are they doing>

  28. journalism majors can BS people into upsells by Joe_Dragon · · Score: 3, Insightful

    journalism majors can BS people into upsells and that is why the tech people where just stockboys.

    1. Re:journalism majors can BS people into upsells by Anonymous Coward · · Score: 0

      Doomed system though, who goes to BestBuy except to get things you plan on returning?

    2. Re:journalism majors can BS people into upsells by Anonymous Coward · · Score: 0

      That's that way it was at my store. If you weren't in the Geek Squad, the computer savvy worked in appliances or the stock room. The charismatic and good looking people worked in computer sales.

  29. This is about more than Best Buy by taustin · · Score: 5, Interesting

    The Geek Squad techs were, according to the article, "active informants" for the FBI, which is to say, they agreed to be beforehand. That means they are agents of the government, which means they are under the same restrictions as the cops. So if you think it's OK for Geek Squad to search your computer without a warrant, you believe it's OK for the cops to do the same thing, because it is the same thing.

    Aside from that, the FBI did additional searches without warrants, like to get warrants, and apparently continues to hide evidence. They claimed the informants told them they (the informants, that is) had "accidentally" run the carving software that was, in no way, involved in repairing the computer, and found the image. So either the informants (at least one, and likely all three) lied to the FBI under penalty of perjury, or the FBI agent getting the warrant perjured himself to the judge. Or both.

    There isn't an FBI agent involved in this case that doesn't belong in prison for corruption. Same for the prosecutor, at this point, because it is long since possible for him to not be aware of the FBI's corruption.

    Best Buy is the least guilty of anything, and apparently, according to the update at the bottom, actually have policies prohibiting their employees from accepting any kind of reward for reporting this stuff. Whether or not they'll fire the employees named (there are three) for doing so remains to be seen. They are correct, though, that once they become aware of child porn on a computer, they're required to report it.

    1. Re:This is about more than Best Buy by Anonymous Coward · · Score: 0

      I was about to ask about this, but you seemed to have an comprehensive answer summed up for my question already. My first thoughts were that what they are doing must absolutely be unconstitutional. It seems like a classic case of end justifying the means. A person's reputation is tainted for life and we will never know whether that is for a reason.

    2. Re:This is about more than Best Buy by jittles · · Score: 2

      So either the informants (at least one, and likely all three) lied to the FBI under penalty of perjury, or the FBI agent getting the warrant perjured himself to the judge. Or both.

      While it's clear that the Geek Squad agents are obviously acting as paid officials of the FBI in this case, they did not, even if they lied, commit perjury in any form. Just a claim from an anonymous tip can be enough to get someone's house searched and it'll stick in court. Even if the anonymous tip was found to be inaccurate. The police love tips that allow them to search the property of people whom they're interested in. The warrant has to be specific, but they can pick up any evidence of other crimes so long as the original warrant reasonably covered the area where the actual evidence is. I'm not a huge fan of this policy, as this is how the DEA and whatnot fake an evidence chain, but it is the way it works. The courts have operated this way for some time. You'd need a brave judge or some legislation changes to change this.

    3. Re:This is about more than Best Buy by Anonymous Coward · · Score: 0

      Like cops, there is the legally protected right for cops to act upon discovery in the course of doing their job. If an officer sees drugs lying on the car seat next to you, they have the right to arrest you and search the vehicle without a warrant. In the case of these technicians, while doing their job working on the laptop they have the right to act upon what was seen during routine work that was being performed. Case closed, that perverted piece of shit professor is going to jail.

    4. Re:This is about more than Best Buy by david_thornley · · Score: 1

      It doesn't matter how easy it is to get a warrant if the searching party doesn't bother.

      --
      "When you have eliminated the unacceptable, whatever is left, however improbable, must be the truthiness" - Holmes
    5. Re:This is about more than Best Buy by Anonymous Coward · · Score: 0

      In this case recovering deleted files for no apparent reason is not a routine procedure. And in fact, what they were actively doing was explicitly prohibited even by the company policies. You are too distracted to see the actual legal problems behind this case because of the material in question. Replace it with a "pirated movie" and think a gain.

  30. Re:Hmm by Nutria · · Score: 2

    It's not a "field", it's common sense.

    For at least 250 years, it's been known that, "common sense is not so common."

    --
    "I don't know, therefore Aliens" Wafflebox1
  31. They may *actually* vandalize your PC by Anonymous Coward · · Score: 0

    Just such an account from 2008 http://www.kevitivity.com/geeksquad/

  32. Re: Hmm by Anonymous Coward · · Score: 0

    They are all out to get you. Better stop browsing /. too. It's very likely to be losing cp into your computer's cache as we speak. (Yes, I know, you are probably one of those weirdos that use an FOSS browser, disable cookies and delete all session files every time you close the damn thing. Better be safe. Fascists everywhere.)

  33. Meaning... by ChoGGi · · Score: 1

    If I'm into child porn then I should be regularly having my computer serviced by Geek Squad.
    When I get busted I can now blame that they planted it to receive a reward?

    1. Re:Meaning... by Anonymous Coward · · Score: 0

      You are a fucking idiot.

    2. Re:Meaning... by ChoGGi · · Score: 1

      That's a useful reply. I take it you disagree with my statement?

    3. Re:Meaning... by Anonymous Coward · · Score: 0

      No, you would generally be screwed. The only reason this guy was not screwed is Geek Squad acted outside what was necessary to do their job. If while working on your computer a technician finds something suspicious they are legally obligated to report it, and this would qualify as probable cause for search warrants. I did work for geek squad for a bit, and did see child porn issues. The tech who found it was subpoenaed for the trial and had to describe how they found the files in court. If the only evidence is the files geek squad found, then you likely would not get taken to trial however, due to the possibility of that evidence being a plant.

  34. Would have been better .... by Anonymous Coward · · Score: 0

    If they sent the FBI images of his patients...

  35. Re:"Why you shouldn't trust Geek Squad" by thegarbz · · Score: 1

    Because they illegally search you computer thus showing an incredible lack of ethics.

    The outcome of the specific case is immaterial.

  36. 1999 call and want there headline backl by Anonymous Coward · · Score: 0

    seriously the only news here is that they are now officially on the payroll, if you take your computer to best buy you deserve what you get, planted evidence for money broken computer you have to pay money there is simply no reason to ever give your computer to geek squad

  37. Re:Hmm by DamnOregonian · · Score: 1

    Absolutely. Since the dawn of verbal communication, I'm fairly certain that almost every single one of us has realized just how uncommon it is- after all, we're the only ones who have it.

  38. The legal stuff doesn't matter that much. by SuricouRaven · · Score: 5, Insightful

    You can analyse validity of warrants and question the admissibility of evidence all you want, but that overlooks a fact: Most prosecutions don't go to trial. They end in plea bargains. Sure, that particular evidence might be unusable - but the fact that the FBI knows about it may well be enough to get the suspect to confess anyway. The particular example in the article did lawyer up and fight it, but how many times has a similar story happened that didn't become interesting and public enough to get noticed?

    1. Re:The legal stuff doesn't matter that much. by jbmartin6 · · Score: 1

      That's a good point, once they know it is there they can fabricate some legal probable cause and go look for more. If they do find a lot more evidence, that would be admissible if the court did not know they had fabricated the probable cause.

      --
      This posting is provided 'AS IS' without warranty of any kind, implied or otherwise.
    2. Re:The legal stuff doesn't matter that much. by Anonymous Coward · · Score: 0

      Always keep your mouth shut and ask for your attorney, everybody knows this. Besides, the "confession" would be based upon an arrest which was without probable cause. If the evidence was unusable, where is the probable cause. It can't be more likely that he committed a crime if the evidence is inadmissible. In fact, that would be exactly why they would not arrest him, they have no admissible evidence. After being detained, without probable cause, the right to an attorney attaches, because he is not free to leave. Good luck with a confession, the statement would be thrown out of court, inadmissible. You can't take a mistake and make it better down the line. It's called Fruit of the Poisonous Tree Doctrine. Once the cops violated the law, by conducting warrantless searches through a third party, they cannot benefit from that activity. This is to keep the cops honest, which, in reality, it does not. Cops are as crooked as the crooks they are trying to catch.

  39. Not a fan of BBY, but some things need to be facts by Anonymous Coward · · Score: 0

    While I do not adore Best Buy nor do I really like the company that much, after having put in more than 8 years into Geek Squad and 2 years being a manager, I see a lot of misconceptions going on here...

    The Geek Squad department is THE most regulated retail department of the company. Everything about Geek Squad is CYA (cover your ass); from the rules, to the procedures and tools. One of such procedures and tools is that when doing data backups or transfers you are only supposed to use a certain dedicated, pre-issued system to do so. This system is locked down quite nicely so that all it can do is run an in-house program (I forget the name) to copy files from medium to another and the program does not show the contents of the files, only the file names and directory paths.

    It is SOP (standard operating procedure) that if a Geek Squad employee sees a file name that raises legal suspicions to contact their manager. Through all of the various repair and data services that they offer, the employees are exposed to a lot of personal data (as is any technician).

    As of my departure of the company in 2011 as a manager, BBY did not offer any rewards for reporting illegal activity. The rewards (as you're all well aware) were offered for SALES.

    If you haven't noticed, BBY is a retail store with a service shop. Their main revenue comes from product sales. The business model is to charge moderate to high prices for services which will hopefully entice you to buy new systems, while also gaining service revenue (low overhead) for transferring the old data, user setup, etc.

    BBY, like any other business, is trying to make money. To expect them to fix your computer for free is stupid.

    Disclaimers:
    I can't speak for all stores and each store is essentially up the decisions of their local GM (general manager). (No, calling corporate doesn't do shit.)
    Many of the Geek Squad employees are not knowledgeable enough to work in computer repair anywhere else, while others are over-qualified (multiple master degrees, etc.).
    YRMV (your results may vary)
    I'm only posting as AC since it's been so long since I posted that I don't remember my login or what e-mail I registered with.

  40. Re:Hmm by Nutria · · Score: 1

    We have common sense in the areas we care about. Not so much in areas we haven't given much thought to.

    --
    "I don't know, therefore Aliens" Wafflebox1
  41. Child porn laws are bad and used to frame people by Anonymous Coward · · Score: 1

    The basis for them is scientifically questionable as there is no clear scientific evidence that child porn leads to rape. Of course that doesn’t matter as it's a totally fear based law. The same is true for the sex offender list. You ever wonder why it's mostly filled will drunk college students and minors? It's because sex offender doesn't correlate with violence being used. When the law makes people guilty of something without there being any intent to victimize or even any victims there is a serious problem. That is exactly what the case is with these sorts of laws. While I don't like the idea of child rape banning child porn does nothing to stop child rape and there is no consensuses or scientific basis for equating paedophilia with child rape. There is less than 1% chance that a first time child porn offender has ever raped a child and the recidivism rate is also less than 1% unless there is other prior criminality. In other words people whom are prone to violence are the ones who rape- not people attracted to children except for some small subset- just like it is true for adult-on-adult. Yikes!

    Why are we filling our prisons with a bunch of perverts who aren't even a threat! I can tell you. It's religious bigots and politicians. The homosexual is politically unacceptable so they're just moving targets to a smaller minority which is even more defenceless than gays were in the 1950s. On the contrary most child rapes are that of parents, friends, and people who *know* the child. And there are almost no serial murders as the media would have you believe- they come about once every gazillion years they are so rare.

    There is evidence that pornography being readily available reduces rape though cause we have statistics that show that when pornography was legalized rapes went down, and then back up- when re-criminalized, and then back down again when legalized once more. I forget the country this study was done in, but it doesn't really matter. Point is unless you can show that paedophiles somehow differ from the general population in terms of rape there is no reason to think child porn will lead to rape. If we don't let emotions get to us it actually would make more sense to have some sort of government entity produce it in a similar manor to hollywood style violence. That way you have rapes go down AND no kids are harmed in the production of such disturbing content. In fact violent sexual content is probably more important than any other as it gives those whom are prone to violence (which may not be all those who view violent content) and outlet for that.

  42. Planting evidence by Anonymous Coward · · Score: 0

    What stops these shitheads from writing anything to disk for purpose of claiming reward?

    1. Re:Planting evidence by Hognoxious · · Score: 1

      maybe they don't know how to do it?

      --
      Confucius say, "Find worm in apple - bad. Find half a worm - worse."
  43. Re: Hmm by Opportunist · · Score: 1

    What's that? Oh, you mean that crumpled piece of paper our politicians wipe their ass with?

    Yeah, I read it. Boy, it sure was a good laugh.

    --
    We used to have a Bill of Rights. Now, with the rights gone, all we have left is the bill.
  44. Re:Hmm by houghi · · Score: 1

    Which is why if you do accidentally download something like that, you must clear your cache, empty the recycle bin and repeatedly overwrite all the free space on your disk.

    No, you shouldn't. The law should adapt and know that it is clearly not possession if that happens. The law must be there for the people. The people are not there for the law.
    Because what if I send you a nice wallpaper of a green hill and use steganography to put an image of childporn in it?

    --
    Don't fight for your country, if your country does not fight for you.
  45. Re:Hmm by Imrik · · Score: 1

    Warrants are for any property that isn't in plain view to someone working on behalf of law enforcement. Since the FBI had already contacted this person and offered $500 if they found any child porn, they were working on behalf of law enforcement when they investigated the contents of the unallocated space on the drive. (unless the computer was brought in to recover deleted files)

  46. Re:Hmm by Nutria · · Score: 1

    Your comment and mine are not mutually exclusive.

    Having said that... get over the fact that child porn is pretty high up there on the public revulsion scale, and prosecutors salivate at the prospect of convicting such a person. People remember the perp walk and the mug shot, not the dismissal.

    --
    "I don't know, therefore Aliens" Wafflebox1
  47. Case dismissed by Anonymous Coward · · Score: 0

    The action constituted an unauthorized search and seizure. The case should be dismissed.

  48. Re:Hmm by Anonymous Coward · · Score: 0

    ... get a nice little bonus ...

    Originally, someone who planted evidence for profit was called a 'witch-pricker'.

  49. East German Stassi by Anonymous Coward · · Score: 0

    ... routinely search devices brought in ...

    Why does child porn get special treatment? Politicians have worked overtime to include piracy and drugs in the war on terror too. So expect everyone without a professional registration body enforcing client confidentiality, to be spying for the DHS (anti-american, terrorism), DEA (drug-use), BATFE (guns), IRS (income), or FBI (piracy, child porn, etc). The East German Stassi got it wrong when they made people spy on their neighbours.

  50. Re:Hmm by pz · · Score: 1

    Emphatically YES! Smarts in one narrow field doesn't guarantee smarts in every field: John Podesta is a Smart Guy, but he was stupid enough to fall for a phishing attack.

    Yeah, the lesson I took from that is pretty simple and clear: DO NOT READ EMAIL AT 4 AM WHEN YOU ARE NOWHERE NEAR IN CHARGE OF YOUR FULL FACULTIES. Not sure why Podesta hadn't already figured that one out.

    --

    Put my fist through my alarm clock with its ding-dong death inside my ear. - The Blackjacks.
  51. Easy by nospam007 · · Score: 1

    Don't trust the Geek Squad!

    Use the Nerd Herd.

  52. This isn't new. Nobody here work at such a place? by sabbede · · Score: 1
    I worked at Staples 17 years ago. When the store started doing repairs, we were told that the FBI would pay a few hundred bucks if we found kiddie porn.

    I would think that they offer the same deal to any computer repair shop. They can certainly take advantage of it even if the FBI doesn't inform them of the program directly.

  53. Re:Not a fan of BBY, but some things need to be fa by sabbede · · Score: 1

    BBY doesn't pay for turning over the kiddie porn, the FBI does. Did they not tell you about it when you were there? They told me at Staples, and that was in 2000.

  54. New name? by Neuronwelder · · Score: 1

    Maybe they should be named the Geek Police Squad? Well after all, at least you'll know what your in for..

  55. Re:Hmm by Neuronwelder · · Score: 1

    I wonder if users are smart enough to replace the hard drive, with a new hard drive, that has nothing on it but an operating system.

  56. why I wouldn't trust the geek squad by p51d007 · · Score: 1

    You'd be CRAZY to take your computer to them. You'd be crazy to take your computer to ANYONE, unless you can watch them. ANYTHING on your hard drive will be checked...COUNT on it.

  57. Isn't that cute? by Deadstick · · Score: 1

    He thought Delete meant Delete.

  58. Re:Child porn laws are bad and used to frame peopl by omnichad · · Score: 1

    The basis for them is scientifically questionable as there is no clear scientific evidence that child porn leads to rape.

    Well...there's pretty good evidence that child rape leads to child porn. Best not to incentivize its creation.

  59. Not to mention... by DougReed · · Score: 1

    .. that I have yet to talk to anyone with a 'Geek Squad' shirt that knew what the hell he or she was talking about.

  60. slashdot readers using geek squad? by Anonymous Coward · · Score: 0

    Does anyone that reads slashdot need geek squad to fix their computer? Seems like this "warning" really only applies to a small reader segment.

  61. Re:Child porn laws are bad and used to frame peopl by Attila+Dimedici · · Score: 2

    Child pron is NOT illegal because it supposedly leads to rape. Child porn is illegal (in the U.S.) because children have to be sexually abused in order to create it. At least, that is the justification which the Courts have given for allowing this suspension of the First Amendment. I actually support that logic.The problem is that things which do NOT involve the sexual abuse of children are labeled as child porn and are thus illegal. While I consider all child porn to be disgusting, any publication which did not require sexual abuse of minors to create should not fall under the legal categorization as child porn.

    --
    The truth is that all men having power ought to be mistrusted. James Madison
  62. Story should be pulled by Anonymous Coward · · Score: 0

    It lacks the following information:
    -Unbiased Summary
    -What "work" the laptop was taken in for
    -What requests did the professor make to the technician regarding his/her laptop
    -FBI reason for requesting a warrant
    -Statement from technician regarding "discovery"
    -Had the FBI ever contact Geek Squad to request assistance
    -Had Best Buy management requested technicians to perform searches

    So far, all I see in the shameful summary as posted is an attempt by a shamed professor to try and pass blame on the FBI rather than admit his guilt.

  63. Re:Child porn laws are bad and used to frame peopl by Anonymous Coward · · Score: 0

    Consumption of something creates demand for it. If governments were to grant child pornography free speech rights then it would result in an increase in children being raped. Unlike something such as alcohol where nobody is being raped to make alcohol.

  64. I don't by DaMattster · · Score: 1

    Geek Squad tends to be predatory on their customers and constantly upsells based on fear of what is unknown to the customer. I can undercut them significantly, still make money, and not resort to dirty tricks.

  65. Re:Not a fan of BBY, but some things need to be fa by jittles · · Score: 1

    BBY doesn't pay for turning over the kiddie porn, the FBI does. Did they not tell you about it when you were there? They told me at Staples, and that was in 2000.

    He's just quoting the rule book, and not what the managers of the Geek Squad actually tell people unofficially. I have a friend who worked Geek Squad part time just to get all the free junk from Intel that Geek Squad members became eligible for. The unofficial policy at his Geek Squad was to look through everything, find everything, and make a copy of anything your fellow coworkers might enjoy looking at. I actually wanted to work there part time as well. Not to steal peoples nudies but because my friend was getting a free $300-400 SSD or a new CPU from Intel about once every 3-4 months.

  66. What the US law really says(googled that for ya) by Anonymous Coward · · Score: 0

    For the purposes of this chapter, the term—
    (1) “minor” means any person under the age of eighteen years;
    (2)
    (A) Except as provided in subparagraph (B), “sexually explicit conduct” means actual or simulated—
    (i) sexual intercourse, including genital-genital, oral-genital, anal-genital, or oral-anal, whether between persons of the same or opposite sex;
    (ii) bestiality;
    (iii) masturbation;
    (iv) sadistic or masochistic abuse; or
    (v) lascivious exhibition of the genitals or pubic area of any person;
    (B) For purposes of subsection 8(B)[1] of this section, “sexually explicit conduct” means—
    (i) graphic sexual intercourse, including genital-genital, oral-genital, anal-genital, or oral-anal, whether between persons of the same or opposite sex, or lascivious simulated sexual intercourse where the genitals, breast, or pubic area of any person is exhibited;
    (ii) graphic or lascivious simulated;
    (I) bestiality;
    (II) masturbation; or
    (III) sadistic or masochistic abuse; or
    (iii) graphic or simulated lascivious exhibition of the genitals or pubic area of any person;
    (3) “producing” means producing, directing, manufacturing, issuing, publishing, or advertising;
    (4) “organization” means a person other than an individual;
    (5) “visual depiction” includes undeveloped film and videotape, data stored on computer disk or by electronic means which is capable of conversion into a visual image, and data which is capable of conversion into a visual image that has been transmitted by any means, whether or not stored in a permanent format;
    (6) “computer” has the meaning given that term in section 1030 of this title;
    (7) “custody or control” includes temporary supervision over or responsibility for a minor whether legally or illegally obtained;
    (8) “child pornography” means any visual depiction, including any photograph, film, video, picture, or computer or computer-generated image or picture, whether made or produced by electronic, mechanical, or other means, of sexually explicit conduct, where—
    (A) the production of such visual depiction involves the use of a minor engaging in sexually explicit conduct;
    (B) such visual depiction is a digital image, computer image, or computer-generated image that is, or is indistinguishable from, that of a minor engaging in sexually explicit conduct; or
    (C) such visual depiction has been created, adapted, or modified to appear that an identifiable minor is engaging in sexually explicit conduct.
    (9) “identifiable minor”—
    (A) means a person—
    (i)
    (I) who was a minor at the time the visual depiction was created, adapted, or modified; or
    (II) whose image as a minor was used in creating, adapting, or modifying the visual depiction; and
    (ii) who is recognizable as an actual person by the person’s face, likeness, or other distinguishing characteristic, such as a unique birthmark or other recognizable feature; and
    (B) shall not be construed to require proof of the actual identity of the identifiable minor.
    (10) “graphic”, when used with respect to a depiction of sexually explicit conduct, means that a viewer can observe any part of the genitals or pubic area of any depicted person or animal during any part of the time that the sexually explicit conduct is being depicted; and
    (11) the term “indistinguishable” used with respect to a depiction, means virtually indistinguishable, in that the depiction is such that an ordinary person viewing the depiction would conclude that the depiction is of an actual minor engaged in sexually explicit conduct. This definition does not apply to depictions that are drawings, cartoons, sculptures, or paintings depicting minors or adults.

  67. Re:What the US law really says(googled that for ya by Anonymous Coward · · Score: 0

    I shall make this even more simple for you:

    (8) “child pornography” means any visual depiction, including any photograph, film, video, picture, or computer or computer-generated image or picture, whether made or produced by electronic, mechanical, or other means, of sexually explicit conduct, where—
    (A) the production of such visual depiction involves the use of a minor engaging in sexually explicit conduct;
    (B) such visual depiction is a digital image, computer image, or computer-generated image that is, or is indistinguishable from, that of a minor engaging in sexually explicit conduct; or
    (C) such visual depiction has been created, adapted, or modified to appear that an identifiable minor is engaging in sexually explicit conduct.

  68. Re:What the US law really says(googled that for ya by Anonymous Coward · · Score: 0

    I'll make it even more simple for you: The FBI didn't have a case, knew that they that didn't have a case, but pursued this to muddy the
    waters regarding what actual child pornography is. That is to say that the FBI doesn't care about obeying the law. They just want to try to prosecute
    into existence more restrictive laws. Hello, the FBI does not make the law. The courts do not make the law. The Executive Branch does
    not make the law. The US Congress which writes the law: that is the people most in tune with the average joe are the ones that the
    Founding Fathers decided should write the laws. Funny concept that, ain't it.

  69. Re:Child porn laws are bad and used to frame peopl by jbmartin6 · · Score: 1

    I believe the legal logic is that a child cannot give consent to be in pornography ( or agree to a contract ) so the assumption is some kind of coercion.

    --
    This posting is provided 'AS IS' without warranty of any kind, implied or otherwise.
  70. Why You Shouldn't Trust Geek Squad by JustAnotherOldGuy · · Score: 1

    "Why You Shouldn't Trust Geek Squad"

    Ummm, because they're a bunch of ninnies who couldn't pour piss out of a boot with the instructions written on the heel?

    --
    Just cruising through this digital world at 33 1/3 rpm...
    1. Re:Why You Shouldn't Trust Geek Squad by LVSlushdat · · Score: 1

      Because they're saledroids masquerading as computer technicians....

      --
      THANK YOU, Edward Snowden!! Americans owe you a debt of gratitude (whether they know it or not..)
  71. Re:Hmm by Anonymous Coward · · Score: 0

    got creation date?

  72. Re:Child porn laws are bad and used to frame peopl by green1 · · Score: 1

    So why then is simulated child porn also illegal? (Eg animations, paintings, barely legal people pretending to be children)

  73. If you have nothing to hide..... by Kernel+Kurtz · · Score: 1

    ....you have nothing to fear.

    I think it was Joseph Goebbels who said that. Totally someone the USA needs to emulate.

  74. Re:Child porn laws are bad and used to frame peopl by jbmartin6 · · Score: 1

    I didn't realize that it was until just now. Excellent point, what I said is apparently not the only motivation, seems more in line with the ACs points.

    --
    This posting is provided 'AS IS' without warranty of any kind, implied or otherwise.
  75. Re:Hmm by houghi · · Score: 1

    Luclily I live in a country that believe in innocent until proven guilty and to protect that innocence and does not make mug shots public.

    --
    Don't fight for your country, if your country does not fight for you.
  76. You shouldn't trust Geek Squad anyway by Anonymous Coward · · Score: 0

    Ten years or so ago, my son worked for Best Buy for three or four years. He told me he thought about trying for a job with them... until he found out their job was NOT to repair things, but to sell you more things.

    Find a legit computer shop. The one on the corner, or in the Mall, is likelier to be better, safer, and cheaper.

  77. Re:Hmm by Nutria · · Score: 1

    Luclily I live in a country that believe in innocent until proven guilty and to protect that innocence and does not make mug shots public.

    Scandinavians and those of other small Northern European countries believed they lived in a happy, tolerant, socially cradle-to-grave protected society, and regularly mocked the US for being cruel and hard-hearted to the down-trodden. Until waves of immigrants flooded in, and now they're cutting programs.

    Point being that maybe your country isn't as perfect as you think it is.

    --
    "I don't know, therefore Aliens" Wafflebox1
  78. Re:Hmm by nasch · · Score: 1

    It's not a "field", it's common sense.

    It's not common sense to know that if you delete something from a computer it can still be recovered. It's something that some people are aware of, and some aren't.

  79. Re:Hmm by Anonymous Coward · · Score: 0

    Haha, yea, he's just going to google "how do I hide the cp I accidentally downloaded."

  80. That's why I go to Jock Squad instead by Anonymous+Meoward · · Score: 1

    Though getting my money back has been, uh, diffcult. https://www.youtube.com/watch?...

    --
    --- The American Way of Life is not a birthright. Hell, it's not even sustainable.
  81. Re:Hmm by kentrel · · Score: 1

    John Podesta is a Smart Guy, but he was stupid enough to fall for a phishing attack

    He wasn't just stupid, he was ignorant in an area vitally important to his job and the country. One of his passwords was "P@ssword" sent over plain text. Another of his passwords was "Runner123", crackable by a dictionary attack in seconds. He also used "Runner5678", also easily crackable. He obviously reused passwords, hence his twitter account was hacked after his apple ID password was leaked. He didn't have 2 step authentication switched on. He used open wifi hotspots on public transport, and as we all know he fell for that phishing scam. He very nearly became part of "President Hillary's" cabinet, possibly Secretary of State. I don't know what areas he's smart in but he sounds like an idiot to me.

  82. Not just geek squad by bobmajdakjr · · Score: 1

    Don't trust ANYONE with your data, christ. Google that shit and learn to fix it yourself >_>

  83. Planting evidence... by xanadu113 · · Score: 1

    What's to say that the Geek Squad isn't planting evidence..?? Seems like it would be worth it for them to do so; since it could net them an easy $500 per report..? I would never take a computer there, and I would never buy a computer from Best Buy ever again.

    --
    -Myke
  84. Re:Hmm by Nutria · · Score: 1

    As I wrote earlier this morning, we only have common sense about stuff we care about.

    --
    "I don't know, therefore Aliens" Wafflebox1
  85. Why would I trust Best Buy? by colinrichardday · · Score: 1

    They might screw up my Linux partitions.

  86. Re:Hmm by joaommp · · Score: 1

    If you give your keys to a contractor for him to perform some work in your house, don't you have the common sense to predict that if he's there alone, he might be doing more than just the work he was supposed to like browsing through your stuff including your garbage?

  87. Re:Hmm by nasch · · Score: 1

    I thought we were talking about giving one's computer to someone to fix. That's certainly what I was talking about. And if you're trying to suggest that it's common sense to know that deleting a file makes it no more gone than putting something in your trash can does, that's exactly the claim I was disputing.

  88. Re:Hmm by networkBoy · · Score: 1

    Shift - Del the files
    cipher /w::\

    done.

    --
    whois gawk date unzip strip find touch finger mount join nice man top fsck grep eject more yes exit umount sleep dump
  89. Re:Hmm by joaommp · · Score: 1

    I was establishing a comparison between the two. If you KNOWINGLY had something on your computer you know you shouldn't have and send it to repair, you're incurring in the same risks. I can't imagine someone as a surgeon not having even the slightest hint that such a thing might happen if he had something to hide.

  90. Re:What the US law really says(googled that for ya by Zaelath · · Score: 1

    Sorry, are you arguing with someone else? I was never disputing any of that.

    Perhaps you have something relevant in your Google on illegal search and seizure?

  91. Re:Hmm by nasch · · Score: 1

    Yes, but if someone who doesn't know much about computers deletes something, then they DON'T knowingly have it on their computer. They think it's gone.

  92. Re:Child porn laws are bad and used to frame peopl by david_thornley · · Score: 1

    Laws vary. Some laws specify that CP has to involve an identifiable victim known to be under 18 at the time. Some laws are far more encompassing, and ban stuff that never did involve a real child.

    --
    "When you have eliminated the unacceptable, whatever is left, however improbable, must be the truthiness" - Holmes
  93. What do you do with porn, dumbass? by Anonymous Coward · · Score: 0

    Why? Cause it's porn! I just image everyone's HDD before I do shit, and then go over it later at home. When I find porn that makes my dick hard, I beat the fuck out of it like it owes me money. It'll eventually cough it up. I do it to your cellphones too. I don't work at bestbuy, I'm an independent house-call repair guy. I can copy all your shit while you sit right next to me and watch, and you have no idea what the hell it's doing. If you were smart enough to figure that out, you wouldn't be calling me to fix it anyway. And in case anyone cares, conservative, religious republitards have the sickest and youngest porn. They're hypocrites as we all know.

  94. This is not standard procedure by Anonymous Coward · · Score: 0

    I used to be one of the tech's that does virus removal and hardware upgrades in the back. There was never a policy to look at the hard drive to find something to send to Law Enforcement. It might have been at the particular store, but it is in no way common practice. We did have a guy come in with a CD still in the computer. The CD had a name and the age of 12 on it. We knew it had porn because it auto played when the computer loaded, and it showed the files in thumbnail view. We immediately called the police and they came and got the computer. Turns out it was a guy that law enforcement had on their radar, and this just confirmed it to them. We never saw the computer or the guy again.

  95. Re:Not a fan of BBY, but some things need to be fa by sabbede · · Score: 1

    Oh, now that pisses me off. I never got anything nicer from Intel than a Pentium Pro keychain (a factory discarded cpu in lucite), and that was back when I worked at Electronics Boutique. I also got to go to some US Robotics product presentation where I got a free external 56k modem. I didn't get shit when I worked at Staples, but here's the Geek Squad (a name that I find insulting), barely competent, overcharging like crazy, searching private data, and getting all these free toys!