Oracle's Aggressive Sales Tactics Are Backfiring With Customers (lightreading.com)
An anonymous reader shares a report: Oracle's aggressive sales tactics are turning off customers, setting a roadblock in the company's race to catch up with Amazon Web Services in the cloud, according to a report on The Information. [Editor's note: the link may be paywalled; alternative source]. Oracle is threatening customers of its on-premises software with potentially expensive usage audits and strongly suggesting those customers could solve their problems by moving to the cloud, The Information says. But the tactic is backfiring. "Several big Oracle customers, including oil and gas exploration company Halliburton, toy maker Mattel and electricity provider Edison Southern California, have recently rejected big cloud services deals proposed by Oracle, according to an Oracle employee with knowledge of the situation," the publication reported. "Oracle representatives had suggested the customers strike the deals to avoid expensive audits of how they were using Oracle software, according to the employee. Instead, that approach to selling cloud is irritating customers," it added.
Shakedown tactics like demanding payment for protection are straight out of the Mob's playbook.
Anyone who has ever looked at Larry Ellison's super-villain beard could have seen this coming...
Oracle has been doing this shit for years. Fuck them.
The question is why anyone would continue to use Oracle software knowingly anymore?
They've always been bad. And the fact they basically just grabbed the red hat source and threw in a slightly modified kernel and started competing against them directly is just 1 other example of the kind of company they are
Letâ(TM)s be honest, Oracle in the cloud will deliver a far better SLA than any internal IT team will and almost certainly will offer WAY BETTER point in time backups.
That said, it would hammer the last nail of vendor lock-in to Oracle and Oracle has historically been in a race to provIng that not even VMware can fuck their customers nearly as bad as they can once they are locked in.
I just spoke with a company for a database solution and they offered me service after service and they were all great. I then said, Iâ(TM)m talking to them because they are not Oracle and I wonâ(TM)t sign any agreement that would let them treat my company the way Oracle does.
Have always resulted in million dollar fines. If you donâ(TM)t need to use Oracle then donâ(TM)t because there are cheaper alternatives. If you use Oracle then make sure the details of the contract is available to all and that the DBAs audit the usage annually.
What happened was that accountants and MBAs took over the running of their companies, and all they know is that the purpose of any and all companies is to maximise shareholder value.
This sig left unintentionally blank.
"Oracle representatives had suggested the customers strike the deals to avoid expensive audits of how they were using Oracle software, according to the employee. Instead, that approach to selling cloud is irritating customers,"
But are they irritated enough to bit the bullet, port their mission-critical processes to a non-Oracle database and kiss Oracle goodbye? (If not, they've knuckled under and are going to be locked in to Oracle's products and pricing forever - or at least until a later generation of their own management.)
If Oracle is already pressuring them to port to a different DB (their cloud product) they've got a golden opportunity. Yes it might be more effort to port to some other DB then Oracle's own "other DB". But much of the work to absorb any differences - the port, the testing, and the dual-DB cya period - will be the same in either case. So it's only an increment, rather than the whole price of a DB port, to go to a different DB.
Bantam Dominique roosters crow a four-note song. Once you've heard it as "Happy BIRTHday" you can't NOT hear it that way
Is this still 2014? This is old news for anyone who is or has been an Oracle customer. This is what is behind the rise of Amazon Aurora and other alternative options.
I have never heard from anyone in IT of any form of happiness, satisfaction, or even basic respect for any Oracle product, service, or interaction of any kind. The highest possible praise I've heard is "it's pretty much what you have to use in this segment".
It's one dinosaur I'm happy to see eaten by the anklebiters.
Halliburton is regularly audited by the oil companies they work for and I assume they don't like the idea of having their sensitive information stored in a 3rd party database that is hard to audit.
"The likes of Facebook and WhatsApp are free to those whose privacy is of zero value."
It may get you a job as president, but selling software and services to people that _know_ your stuff is overpriced and inferior is a bit of a different situation.
Most ACs are not even worth the keystrokes to insult them. Be generically insulted by this and ignored otherwise.
Operation Crossfire Hurricane is news. This isn't.
Larry, maybe you should have a talk with your overly aggressive salesmen instead.
Ezekiel 23:20
when the PHB said that extortion drives in $$$$
... ripe for disruption.
There are some good FOSS projects that have potential, but they haven't reached critical mass yet. I suspect some player getting inroads within the next decade and giving Oracle and SAP a run for their money.
Looking forward to that.
We suffer more in our imagination than in reality. - Seneca
"I am so glad to be doing business with Oracle. They are the ones I go to by choice to fulfill my software needs because they my interests at heart."
- No one ever
Remember this is the same company who put toolbars and other garbage in the UPDATERS for Java. Not just the main installer. It took years of angry user complaints before they finally removed that crap. Oracle has long been utter scum and companies would be wise to look for alternatives where they exist.
In Oracle's case it was already legal. (I don't know which of Trump's actions you think applies to this case.)
Being legal is not the same as tolerable.
I think we've pushed this "anyone can grow up to be president" thing too far.
Oracle has some pretty draconian tactics. I used to work for an Oracle EBS customer, and let me tell you, they are just like the mob. First, their fees are partially calculated by business revenue, which is absurd. Secondly, they failed to inform us of various software licenses on the technology side we would need to acquire which was only disclosed once we were partially through implementation. Turns out some ancillary oracle software we purchased wouldn't work without yet more oracle middleware to integrate back to the EBS suite.
Then, once they purchased Sun, the performance / processor license vs the cost of said licenses basically incentivized us to invest in slower, bulkier servers through absurd processor core multipliers which differ based on the kind of CPU you used.
Oracle sales are the mob, for sure!
...I can honestly say they are positively rotten to the core. If Google's motto (until recently) was "Don't be Evil", Oracle's founding principles are, "Be Evil. Fuck those that think you're Evil. And above all, fuck your customers just as you would a competitor. It's all our money anyways."
Ok, so I may be exaggerating a wee bit, but I think I've adequately captured the spirit of the company. Larry Ellison is an unabashed sociopath, and it echoes in every corner of the company.
Once upon a time, an employer of mine attempted to license a few $100,000 worth of their software. It wasn't a high enough amount for Oracle to speak with us, so we ported off of it. They and their partner networks wouldn't even return our calls to accept our money in hand.
.. if you run Oracle, you kinda deserve what you get. The company has been honest and upfront about how they treat customers from day one.
A government is a body of people notably ungoverned - AC
Oracle has always been like that. They are the muleskinners of enterprise software. It's just in Larry's blood.
We are fed up with constant policy changes for licensing. Each time infrastructure is changed to acomodate for policy changes, they change again. FU...
Oh and there is the fun tactics of: "So you used enterprise features (which you can use without warning or agreeing to something *snicker*)? Poof, you have an enterprise edition now, please pay up, or else!"
Crivens! I kicked meself in me own heid!
I have twenty five years experience of working on SAP - and I can say only one of the implementations I worked on was as you described, and it was solely as a result of catastrophically bad management. If it was as bad as you say I find it hard to believe that SAP would maintain the kind of customer base that it has today.
Every technologist on the planet, every single one of them not on Oracle payroll, hates this company, their products, and most of all their tactics. But not enough of them have the influence or the grit to move to something else. Now is the time. Oracle wants you to move to the cloud, so do it now. Just move to some other cloud. Any other cloud, any other application stack, it really doesn't matter where it is or how much it costs to make it happen. It will be worth it in the end.
> Are there other reasons?
From my observations as an employee in a medium $CORP for the last six years, Oracle and its customers have a relation very much akin to what, among persons, would be characterized as BDSM. The customers are really getting what they crave for, although as an outside observer you might get a different impression.
What I don't know (I wasn't that deep in the inner circles) is whether they've agreed on a stop signal.
I heard that one is awl write.
...by Oracle. And she runs a little lemonade stand! She got a $15K fine for not having a computer that could run their apps.
...and brought in the bean counters. Now they've become slaves to their own greed, becoming held to ridiculous notions of speed and "efficiency" over quality and robustness.
There is a huge oversupply of poorly defined and poorly managed computer implementation projects, with a topping of scope creep.
If I were ever to become the person in charge, the first thing I would do is come up with a migration plan OFF Oracle. It is by far the largest line item in our budget and just this year we learned that a server covered by hardware maintenance needs a separate software maintenance contract to get patches since we are one version back on the OS. Don't get me started on the giant sucking sound called PeopleSoft...We could hire a dozen flunkies from college to write a better system at a fraction of the cost.
Funnily enough, I was just thinking that it's such a nice day I should put on a summer frock...
With Oracle's recent announcement that they intend to start enforcing Java licensing in commercial environments, the Oracle audit problem will only get worse. With the rate at which organizations are dinged for database licensing, imagine the fat checks that will be cut for commercial use of the JRE.
They pulled this, "Buy our stuff or face an audit" crap when they were pushing Exadata hard. I'm sure they pulled it before then to push other products.
But I've observed Oracle doing this more frequently as well. Still running Java on the desktop? Watch out.
I recall being on an implementation one time where Microsoft had given the client a sweetheart deal on SQL Server. Basically gave it to them for free. So right in the middle of the project they decide that we are switching from Oracle database to SQL Server database. In the Enterprise Software game this is a big deal.
Since Oracle also owns the application software, as well as the database, the SQL is written optimally for Oracle. While they support other DBs like SQL Server and DB2, the bug fixes arrive earlier for Oracle. We had to tune every line of SQL, every query, every report. Reports that took 30 seconds to run in Oracle were taking 5 minutes to run in SQL Server. We got it done in the end but it was basically a nightmare.
I see others on this thread saying just switch to Postgre SQL. If it's not tied to back end applications that are also from Oracle then sure, it might be a viable option. When you are running Enterprise software that is essentially running your entire business (HR, Payroll, Financials, Inventory, Logistics, etc.) then it is going to be a very tough sell trying to convince your CIO or CEO to switch to a different database platform. The risk is simply too great. Most likely you are going to be told to suck it up and make it work.
Oracle, of course, knows this and that is what allows them to get away with these strong arm tactics. I suspect this is a large part of the reason they got into the Enterprise software business in the first place. It gets their hooks further into the client and makes it all that much more difficult to exit. It is also part of the reason that they are taking the threats from Workday and other cloud vendors so seriously. It is one of the few ways that companies can escape the clutches of Oracle and still run their business without undue risk. Now, cloud software presents risks of its own but that's another discussion for another day :-)
Be careful with the Oracle VirtualBox Extensions, they are not free. IP's are recorded, letters have been sent. You have been warned.
We all hope that this is going to be start of the end of this company.
Oracle DB and middleware is dieing and they know it better than us this is why they try to get every possible dollar out ot it
For any software company, product licensing should be bulletproof and transparent to the user, as with Adobe. When you install any of the company's products it should be obvious what your legal status is, because an unlicensed product won't install and an expired license should make the product unusable.
If you're a database vendor (a database vendor!) and your user has to submit 23,000 pages of documentation to prove that it's using your product in a valid way, and then you're still not sure, Oracle's board ought to be horsewhipped.
I can't think of any environment I'm familiar with that isn't actively trying to get away from Oracle. I think they know this too and are just trying to squeeze out the last few drops of money. Basically, anyone doing business with Oracle is doing so because they're stuck with them. This is also true for the other big legacy software houses like CA, MicroFocus, Symantec, etc...where old software packages that hold together the core of large businesses go to live out their retirement years.
Everyone thinks of the database product, but Oracle has bought tons of mission-critical software packages (PeopleSoft, Siebel, etc.) and owns their own huge ERP stack. All require that core database product, and all are exceedingly difficult to move away from. Anyone who waves away the complexity of an ERP system change with "just move it to the cloud" is extremely naïve.
And speaking of cloud, is it a shocker that these companies aren't exactly enthusiastic about buying Oracle Cloud? Our company got hit with a beyond massive bill to relicense PeopleSoft on-premises and bought the Oracle Cloud version. Talk about permanent vendor lock-in...I'm sure Oracle will charge a few million in "exit fees" just to get the data out!
Damn shame. What is this world coming to.
We WERE and all IBM shop. Then we were forced BY IBM to install a piece of audit software on ALL servers and ALL desktops., It runs constantly to make sure we are adhereing to our licenses. Even if the server or desktop contains NO IBM software. That program eats up system resources. So we have been dumping ALL IBM software and hardware. We started with Dumping RAD and RSA and went to using Eclipse and STS for Java development (that chopped over $30K/Year off our budget. We are down to only a hand full of WebSphere servers - we are migrating to JBoss/Wildfly and standalone Spring Boot apps. We are down to only a few AIX servers - those are all going to RHEL (and a few to Windows). We are one by one replacing our in house written applications that ran on AS/400's and will be dumping the AS/400's within 5-6 years. We are Almost done migrating all our databases off of DB2/AIX to M$ SQL Server. Those should be done by the end of the year. Pretty soon IBM will have lost us as a customer entirely. We figure we will save in the neighborhood of almost $500K+/year in licensing, maintenance fees and new licenses. IBM's lost - just because they wanted to FORCE us to install their audit software. We installed their crap and then gave them the big middle finger! So a big Fuck You to IBM! More companies should do this sort of thing, then MAYBE these Mafioso big tech companies would get the message.
The Truth is a Virus!!!
This is a basic tension betwen companies like Google Oracle MS Amazon etc and businesses. No data / conversation / strategy document / lawyer's correspondence is safe in the cloud. These companies refusing the cloud know that. These are companies that play the hardest of hardball and are used to having it played against them - they know how the world really works. They are no going to be lured by the usual BS the Silicon Valley trots out to more naive consumers- oh the convenience ! oh the cost saving ! oh the reduction in costs ! oh our security ! IOW, the refuseniks aren't as stupid as Silicon Valley needs them to be.
So Silicon Valley is going to extort them into it, and of course, these same companies recognize this tactic to, and what it implies about Oracle et. al's actual motivation. At this point, you really have to ask yourself, as they are, why MUST things live on someone else's servers ? What - or who- is really driving cloud services?
Companies are allegedly in the business of giving other companies solutions they want. This is a solution they don't want, but Oracle et. al keep ratching up the pressure, trying to submit thier "customers".
By analogy, you are not Google's customer and they don't create services for you. They create them to gather information and developed detailed psych-social-sexual profiles about you then sell those profiles to their real customers- anyone with a wallet. Worse, increasingly, they develop those profiles on you to achieve their own political / social / biological (23AndMe) engineering ends. This is like your worst enemy knowing absolutely everything about your physical, personal and professional life and aspirations - what will they do with it and how could they handicap your life, unseen by you?
This is exactly the scenario the refuseniks are trying to forestall.
From a societal perspective, you can't have five increasingly ideologically homogenous and frankly megalogmanical and messianic companies with God Knowledge of every person, corporation and other entity on the face of the planet and physically in control of the information necessary for everything from daily logisitics to long term strategy .
Sorry but it's true and really quite obvious- that's the road to fascism / communism / one world government what you want to call it.
Every technologist on the planet, every single one of them not on Oracle payroll, hates this company, their products, and most of all their tactics.
This is true
Fully licensed blockchain psychiatrist