don't fire the drone for making the mistake that quickly. If the person was in the wrong department (say, was routed to a tech support agent that was handling customer care overflow) the drone may not have known the full policy, and may not have gained the skill to find the correct policy. When I was working the tech support contract for VZW, many of my fellow tech agents couldn't find the customer care policies, and several of the supervisors were only decent at.. err.. I'm not sure what they were good at actually.. managing underlings I guess.
Is it bad that I want to troll my hypothetical grandkids?
Since you're a member of Slashdot and therefore unlikely to ever procreate, therefore making the hypothetical sure to stay hypothetical, nope. Not at all.
Be careful. With the data coverage on Verizon, you can't OTA (dial *228) while in Canada as it's not Verizon towers. This means that if you have an issue with your data connection, and it can't be fixed by manually inputting values into the phone (some things need that *228 to finalize) then you won't have cellular data until the phone re-enters the U.S. to perform that OTA.
True in a lot of ways. Perhaps a _brief_ outage would put people's lives in perspective. In all actuality you really aren't that important and being in constant contact with the rest of the world in real time through your hip-holstered cell phone isn't that important either.
please, tell the customers at Verizon Wireless that a little bit more. We had people demanding credit all day because of the outage, even though it hit EVERY carrier. Not to mention the business guys that somehow lose $1000 every day that the email on their phone doesn't work yet feel it best to have their phone on a personal account instead of a business account when there's no price difference.
"The only confusing part to me is why people buy themselves a non-corporate blackberry."
Because, as you implied in your post, BlackBerry phones 'just work'. Most of the time.
Push e-mail? A BIS phone works splendidly. BIS handles the actual polling. Even OWA seems to work fo those of us without BB servers at the home office. Ask your favorite Android user how their POP/IMAP email is working.
All other phones work the same as far as polling goes except the BB uses less battery power for it since the server polls. it's still around 15 minutes between polls. And don't forget that RIM pays a lot of money to have full access to yahoo email without the customer paying more to yahoo for access to the mail servers.
God forbid your carrier is architected like T-Mobile, or your single-point-of-failure is either a GSM service that has to be responsive or your phone is doing rock imitations, or a similar CDMA. I hear CDMA doesn't have the same architecture, but if your carrier can't authenticate you to the network, u b hosed.
I don't know about the other CDMA carriers, but at least for Verizon, not being able to authenticate has to be fixed by calling into the tech line so they can generate a new authentication key for you. it's a single button. easiest done if you make a call during the process so it can be pushed to the phone (dialing *611 as it will complete that call) but can also be manually typed in if needed.
So then make it 1000 years and just call it good. No one will care about the copyrighted works of someone over a thousand years in the past, and it will take care of these questions until this time ~2950
I grew up on a small country town, and silence was just something I got used to when walking in the bush or playing in the yard.
That doesn't mean anything, so don't blame the city. I grew up 11 miles outside of a small country town. There were almost no sounds at all, ever. Yet, if I try programming (only a hobbyist programmer), I end up needing something in the background or I end up drawing a blank whenever I get stuck on a section of code that simply isn't working.
command and conquer. Though I'd say a better comparison would be how many people are willing to buy the game today, vs how much effort the community has put into the game.
Rhythm-based passwords which is also velocity-sensitive. Nice, password complexity determined by how good of a percussionist you are!
like.. Motorola phones have the rhythm sensitive service programming password. You have no idea how hard it is to get people to enter a password on their phone with rhythm...
better than me. I didn't hear about it until last year. and I saw Serenity a couple years ago. My friends who bought the movie didn't even know about the series.
he did say "sex ed" apposed to "teach them about sex". So I'll assume he meant having it discussed during preschool, and not at home. I agree that if they ask, you should answer. I won't bring up the debate about teaching it in school by giving my opinion of it first though.
Often times, answering a child's question is simply the best approach (often enough that I can't think of a time that it's not, though I won't close my answer to say there aren't times to answer.)
Even while working in a call center you can learn this. I had a father call in once, and during the troubleshooting, his son was asking who he was talking to. The father was trying to unsuccessfully trying to get his child to let him continue the call in peace, and I gave the advice to simply answer the question. Soon as he answered, his child was satisfied and went away.
Amazing how much a single answer can matter to someone who hasn't had their curiosity taken away by modern education.
This is sad because a lot of Gameheads are locked into Windows for playing games, and if Linux versions had existed you'd see more Gamehead defections to Linux because most hate Windows crashing on them or causing lags in the game when it eats up resource memory.
I'm one. I really only keep windows on my box for compatibility. There's no Flash support for 64 bit linux (at least wasn't last time it was on my box) and none of the game I own support Linux naively. Doesn't help that I'm lazy and really don't want to mess with it after spending 30 minutes to 2 hours because I don't remember which download I need to support my NTFS drive and MP3 support for my media player.
Do you think they don't have closed door conversations about destroying competition on an hourly basis?
Nope. I don't think they do. Those meetings take at LEAST an hour each to begin with. Since it'd only be the big guys having those meetings, you have to throw in the mandatory 2 and a half hour lunch, and 3 times a day scolding of the employee's directly beneath them. Oh! Don't forget the 5 random peons they have to have fired just to make it look like they do something.
With all that, I bet they barely get in 2 of those meetings in their 10am - 3pm shift.
As far as I'm concerned, ALL people should at least know "SOS" in Morse code. Never know when your only source of communication might be a monotone audio source in an emergency situation. (such as the microphone on your cell phone not working after an accident)
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wow, if you're going to troll in this way you could at least have put this in a thread about linux.
don't fire the drone for making the mistake that quickly. If the person was in the wrong department (say, was routed to a tech support agent that was handling customer care overflow) the drone may not have known the full policy, and may not have gained the skill to find the correct policy. When I was working the tech support contract for VZW, many of my fellow tech agents couldn't find the customer care policies, and several of the supervisors were only decent at.. err.. I'm not sure what they were good at actually.. managing underlings I guess.
Is it bad that I want to troll my hypothetical grandkids?
Since you're a member of Slashdot and therefore unlikely to ever procreate, therefore making the hypothetical sure to stay hypothetical, nope. Not at all.
like error messages and UI designs that make no sense to the common user
.
Wait.. are we REALLY saying there are error messages that the common user doesn't get confused by? Oh yea. The error messages such as
The system must reboot now
yea.. that one NEVER causes confusion to the consumer...
Who would want to buy a self inducing debt system? That's the worst deal on craigslist.
Be careful. With the data coverage on Verizon, you can't OTA (dial *228) while in Canada as it's not Verizon towers. This means that if you have an issue with your data connection, and it can't be fixed by manually inputting values into the phone (some things need that *228 to finalize) then you won't have cellular data until the phone re-enters the U.S. to perform that OTA.
*clears throat* ....
WHOOSH
1. My moto Droid polls the emails accounts I use directly, and works fine.
2. We're talking about the voice authentication, correct? If so, that sucks. If not, sorry but I thought we were.
because only about 5% of WoW's population is actual gamers.
True in a lot of ways. Perhaps a _brief_ outage would put people's lives in perspective. In all actuality you really aren't that important and being in constant contact with the rest of the world in real time through your hip-holstered cell phone isn't that important either.
please, tell the customers at Verizon Wireless that a little bit more. We had people demanding credit all day because of the outage, even though it hit EVERY carrier. Not to mention the business guys that somehow lose $1000 every day that the email on their phone doesn't work yet feel it best to have their phone on a personal account instead of a business account when there's no price difference.
"The only confusing part to me is why people buy themselves a non-corporate blackberry."
Because, as you implied in your post, BlackBerry phones 'just work'. Most of the time.
Push e-mail? A BIS phone works splendidly. BIS handles the actual polling. Even OWA seems to work fo those of us without BB servers at the home office. Ask your favorite Android user how their POP/IMAP email is working.
All other phones work the same as far as polling goes except the BB uses less battery power for it since the server polls. it's still around 15 minutes between polls. And don't forget that RIM pays a lot of money to have full access to yahoo email without the customer paying more to yahoo for access to the mail servers.
God forbid your carrier is architected like T-Mobile, or your single-point-of-failure is either a GSM service that has to be responsive or your phone is doing rock imitations, or a similar CDMA. I hear CDMA doesn't have the same architecture, but if your carrier can't authenticate you to the network, u b hosed.
I don't know about the other CDMA carriers, but at least for Verizon, not being able to authenticate has to be fixed by calling into the tech line so they can generate a new authentication key for you. it's a single button. easiest done if you make a call during the process so it can be pushed to the phone (dialing *611 as it will complete that call) but can also be manually typed in if needed.
So then make it 1000 years and just call it good. No one will care about the copyrighted works of someone over a thousand years in the past, and it will take care of these questions until this time ~2950
I grew up on a small country town, and silence was just something I got used to when walking in the bush or playing in the yard.
That doesn't mean anything, so don't blame the city. I grew up 11 miles outside of a small country town. There were almost no sounds at all, ever. Yet, if I try programming (only a hobbyist programmer), I end up needing something in the background or I end up drawing a blank whenever I get stuck on a section of code that simply isn't working.
command and conquer. Though I'd say a better comparison would be how many people are willing to buy the game today, vs how much effort the community has put into the game.
while (1=1) sue();
Great! Now The government can simply kill off the specific brain cells they find responsible for independent thought!
Rhythm-based passwords which is also velocity-sensitive. Nice, password complexity determined by how good of a percussionist you are!
like.. Motorola phones have the rhythm sensitive service programming password. You have no idea how hard it is to get people to enter a password on their phone with rhythm...
I can't wait till I see a password policy that says "Please remember passwords are case sensitive, and must be accurate to .02 newtons per key"
better than me. I didn't hear about it until last year. and I saw Serenity a couple years ago. My friends who bought the movie didn't even know about the series.
and that's still $600 less than the mac.
he did say "sex ed" apposed to "teach them about sex". So I'll assume he meant having it discussed during preschool, and not at home.
I agree that if they ask, you should answer. I won't bring up the debate about teaching it in school by giving my opinion of it first though.
Often times, answering a child's question is simply the best approach (often enough that I can't think of a time that it's not, though I won't close my answer to say there aren't times to answer.)
Even while working in a call center you can learn this. I had a father call in once, and during the troubleshooting, his son was asking who he was talking to. The father was trying to unsuccessfully trying to get his child to let him continue the call in peace, and I gave the advice to simply answer the question. Soon as he answered, his child was satisfied and went away.
Amazing how much a single answer can matter to someone who hasn't had their curiosity taken away by modern education.
yikes, I'd hate to see the ms on that ping reply.
This is sad because a lot of Gameheads are locked into Windows for playing games, and if Linux versions had existed you'd see more Gamehead defections to Linux because most hate Windows crashing on them or causing lags in the game when it eats up resource memory.
I'm one. I really only keep windows on my box for compatibility. There's no Flash support for 64 bit linux (at least wasn't last time it was on my box) and none of the game I own support Linux naively. Doesn't help that I'm lazy and really don't want to mess with it after spending 30 minutes to 2 hours because I don't remember which download I need to support my NTFS drive and MP3 support for my media player.
Do you think they don't have closed door conversations about destroying competition on an hourly basis?
Nope. I don't think they do. Those meetings take at LEAST an hour each to begin with. Since it'd only be the big guys having those meetings, you have to throw in the mandatory 2 and a half hour lunch, and 3 times a day scolding of the employee's directly beneath them. Oh! Don't forget the 5 random peons they have to have fired just to make it look like they do something.
With all that, I bet they barely get in 2 of those meetings in their 10am - 3pm shift.
As far as I'm concerned, ALL people should at least know "SOS" in Morse code. Never know when your only source of communication might be a monotone audio source in an emergency situation. (such as the microphone on your cell phone not working after an accident)