Palm Offers Refund to m130 Owners
EyesWideOpen writes "On Wednesday Palm began notifying registered m130 owners "that they were entitled to a full refund, including taxes paid on the PDA" for misleading them about the actual number of colors the product supports. The m130 was originally advertised as supporting 65,536 colors when in actuality it can only display 58,621. Owners who choose to forfeit the refund and keep the PDA could instead download a free version of the video game SimCity." Looks like a great deal for those who don't care about the bit depth of their PDA, and a way out for those who do.
I would be willing to get on of those just for the game...
sim city.....neato
I could sue someone for a few pixals!
sorry, your handheld had 1 broken pixal in the screen.
*slam*
I would be shocked too if I would find out that I can't display all 65536 colours on a screen with 25600 pixels!
bash$
Why cant i find cool old games like this for my palm? Can anybody direct me to a site that offers cool games for palms pilots (preferably classic games, like that flash version of pitfall somebody posted the other day)?
"Sic Semper Tyrannosaurus Rex."
Other than bragging rights what difference does the reduced amount of colours make?
I presume people are not purchasing these to watch movies
I think it will be interesting to see how many people ask for the refund...
Would you return your pda because it only displays 58000 colours instead of 65000? I mean, unless you are doing photo editing on it, it doesn't really matter. Besides, not having to display the extra 7000 colours saves energy.
GoatPigSheep, the 3 most important food groups
"We lied to you, so here is a refund... oh, you like the product anyways? Well is is a crappy game for free. Oh, you already subscribe to alt.warez? Well... here... um. *click*"
perl -e 'print $i=pack(c5, (41*2), sqrt(7056), (unpack(c,H)-2), oct(115), 10)'
The m130's display hardware is only capable of 4096 colors. By switching colors very quickly they can simulate more, although it is not "true" 16 bit color. Sort of like claiming a 56k modem can obtain 256k throughput - using compression.
nt
N a sudden change of plans, Palm has decided 2 offer owners of the m130 personal digital assistant a refund 4 misleading them about the actual # of colors the product supports.
Palm (PALM) began notifying registered m130 owners beginning l8 Wednesday afternoon that they were entitled 2 a full refund, including taxes paid on the PDA. Those owners who choose 2 forfeit the refund and keep the PDA could instead download a free version of the video game SimCity, which normally sells for $29.95, Palm said.
Palm's action represents a change of strategy 4 the company, which previously said it would not make any refunds 4 its error.
2 weeks ago, Palm admitted that its m130 handheld couldn't display the 65,536 colors the company had been advertising since the product came out N March. By using blending techniques, the company can display 58,621 "color combinations -- approxim8ly 11 % fewer color combinations than we had originally believed" on the m130, said Palm spokeswoman Marlene Somsak.
Somsak called the error an "honest mistake" and said the company was not aware of it until Wired News made an inquiry.
Palm issued an apology on its website. While it mulled over ways to compensate m130 owners, the company ruled out a refund at the time it discovered its error.
Its most recent decision also follows a class-action lawsuit filed last week in California's Superior Court in Santa Clara County.
Jonathan Shub, an attorney 4 the Sheller, Ludwig & Badey law firm, which filed the suit, said the firm would continue 2 pursue its case against Palm, although he considered Palm's decision 2 offer refunds "a positive development."
"We are closely monitoring the process by which these actions R being taken," Shub said.
While Palm has not formally replied 2 the lawsuit, it promised 2 fight it.
I remember reading ON PALM'S SITE that the m130 actually only can display about 2000 colors, barely worthy of the descriptor "thousands of colors" they now show on the m130 page.
Not to mention there are only 25,600 pixels on screen.. and I'm sure 56,821 is some wacky dithering number they came up with.
I can't stand it when marketers willingly deceive people by fux0ring with numbers so badly they seem to come out of one's ass.
For the lazy, the comparison between the Prism (real 16-bit) and m130 can be found here.
However, by inspecting this picture, i think that Palm may actually be trying to cover up the fact that there are only 58000-some colors using the dithering technique and that in real life there are actually only 4096 colors.
you mean those registration cards actually might have purpose!?!?
Its not even 58k colours for real. That's simluated from the hardware limited 12-bit (4k) colour depth. (Or at least that's what TechTV sez).
Palm users were really ripped off, IMHO.
If you could be told what you can see or read, then it follows that you could be told what to say or think - BoC
It doesn't even display the 50,000 color number the claim.. it is 12 bit color.
They claim that by 'color mixing' you can get more colors..
I know it's a little off-topic but regardless of how Palm decided to handle this situation, we should all be glad that a class action lawsuit wasn't filed. In Madison County IL. there is a group called ILAW (Illinois Lawyer Abuse Watch (I think))investigating class action lawsuits and some of their findings are scary.
Verizon went through a class action lawsuit and all the participants were awarded some trivial $20 refund, or some voucher for a free month of service while the lawyers raked in millions of dollars.
These 'millions' get written off by the company and get passed to us. Not to say all Class-Action lawsuits are bad, but some are down right scary.I know off-topic a tad. Oh well.
:wq!
If that 4k colors dithered to be 50k+ colors thing is true, then why stop there with the marketing lies? Lets see, 25,000 pixels, each can be one of 4096 colors... hey thats 25,000^4096 color combinations!!! What? thats not ever how screens are specified??... damn.
Last time I saw a palm article here, it was about how they broke often and left many people buying 2, even 3 units before they got one that worked. Pro-Palm? Not quite.
I agree with you though, I don't own a palm or palm-like device (useless in my eyes, and I consider myself high up the geek scale) but it's sad the way some items are marketed recently.
In the last slashdot article about this it was plainly stated that the difference is actually 4-bit (16 bit advertised, 12 bit really) which in actuality means the difference between 60k some odd colors and 4096 colors...
Where did the 6915 missing colours go?
Ok, totally off-topic, but something I've been asking for a while, where the heck are PDAs based on PalmOS 5.0?!
The operating system was released back in June, and (silly me) I figured that PalmOS had worked with PDA manufacturers (or at the very least Palm themselves) beforehand so that actual products using this new operating system would be out shortly there-after. Well it's now 3 months later, and the best I've heard are some far-off rumors that the new handhelds MIGHT be coming sometime sorta not too long from now, like next year!
Come on Palm, Handspring, Sony et al. EVERYONE knew basically what was going to be required for this new OS LONG ago, why is the hardware lagging so far behind the software?! It's not even like the hardware would require that much in the way of development, since any current PocketPC PDA should be able to run PalmOS 5.0 with virtually no hardware modifications.
Anyway, that's just my little rant for the day.
I'll just wait for them to send me the extra 6,915 colors in the mail.
Where does the school board find them and why do they keep sending them to ME?
Everywhere you look, they claim 64k colors. however, only a blind woodsman would believe that claim after looking at images on the device. Everything's obviously dithered, sometimes so badly you can't even tell what the image is supposed to be. Background bitmaps look like crap unless they're converted to 256 colors using a 690-friendly pallete.
Well, if you felt like you were getting hosed, this deal is for you. Everyone wins, even those who didn't care.
Acquiring SimCity for PDA without this deal is rather ridiculous. $30 for a game that you can fit on 1 floppy, compared to a regular massive PC game is sad. Sure it's smaller and you can play in class and stuff, but why not just have a Game Boy Advance? Cheaper, and you're not fooling anyone anyway.
I can only relate to this vicariously through you. Hell, you think Twister is tough for you! "What do you mean left foot red?
If we don't fight for ourselves no one will.
Protected from the elements and able to withstand 4 foot drops drops is what I am looking for! Wher the Hell do you want to go today!
If we don't fight for ourselves no one will.
I'd be supprised if there was any actual, noticable diffrence between 64k and 58,261.
I mean, there are only 25k pixles on the thing.
autopr0n is like, down and stuff.
I am still employing Cowboy Neal with crayons and a sketch pad. I thought everybody else was too...
Unless you live in Greece... ;-)
IIRC, the original game boy used black and white strobing to create the four color effect. I've seen calculator programs (for the ti-8x and 9x calcs) that could display color images as well.
Of course, the contrast wasn't as good or anything. It would be interesting to see comparisons between the two. Someone posted a link, but it was to geocities, and obviously it's dead now.
Does anyone have the details on how this supposed color increasing worked? I think it would be intresting to see.
autopr0n is like, down and stuff.
- Advertise that your product offers much more than it really does.
- If anyone complains about your false advertising (which is against the law), wait until after the product has secured its place in the market (and in people's homes/offices) before admitting anything.
- Offer a full refund for the 12 people who would actually rather have their money back than live with their underperforming machines. Placate the rest with a downloadable version of a software product that's over a decade old (after all, the company's only cost-per-download is for the used bandwidth... it's not like they're giving away physical items)
- Result:
- the 12 people who knew they were ripped off shut up because get their money back
- the FTC will never get involved over false advertising charges
- the company still sells (number of units that would have been sold if its claims had been true - 12) units
- the vast majority of consumers think they got something for nothing (software) and laud the company
- Repeat with next product release.
Looks like a great deal for those who don't care about the bit depth of their PDA, and a way out for those who do my a$$... looks like a great marketing/disinformation strategy for Palm.And no, this is not "the way business is done," this is "false advertising." Unfortunately, false advertising is only against the law if people complain.
Ok, so its 15.83913 bit color. That's only .16087 bits short of what they advertised. Now if you convert bits to dollars (2 bits = 25 cents) they've only shorted you 2 cents. They're giving you a game that's worth $29.99 retail. So what are you complaining about?
Shave and a hair cut, two bits.
http://www.chrisgagne.com/hosting
OFFTOPIC, SORRY
.. on the back, the warning says..
... is it possible for someone rip rip this and put it online and not get in trouble since it specifies video cassette only and not DVD?
I just bought "In Memoriam" 9/11 DVD
"WARNING: This program contained in this videocassette is licensed only for advertised, private home use. All other rights-including, but not limited to, duplication, broadcast by any means, and all forms of public display or public performance-are retained by the copyright proprietor. The FBI investages allegations of copyright infringement, and federal law provides severe criminal and civil panalties for those found to be in violation."
Notice how it says VIDEOCASSETTE and not DVD? I think they made a boo-boo
So, it can only do 58K colours?
No matter. The Germans or the French will come up with a mod shortly that'll either allow you to get 32-bit True Colour via either a software patch or the installation of a 2K resistor!
I can still remember the smart arse who did the impossible on the old Atari ST (not STe). It could display a maximum of 16 colours at a time, and had a pallette of 512 colours. (Not a typo).
Yet, someone got it to display 65,536 colours through software hacks - at the same time that those 37337 PC Owners were bragging about their 256 colour SVGA!
Yup - a mod that costs about 5c to boost the Palm to 32-bit colour sounds wonderful. And then the next week, we'll see one that will play high-res DivX;-), and expand the on-board RAM to 5 GigaBytes for the price of a coldie down at the pub.
Even though the Palm can only display 4096 colors without resorting to ugly hacks (like pixel flickering), I don't see what the big deal is.
Ok, they lied in their marketing, that's bad. But they seem to be trying to do the honorable thing here. If the color depth is that important do you just get the refund and buy yourself a Handspring.
But lets work the numbers here: A 160x160 pixel screen has 25600 pixels total. The 12 bits per pixel can only display 4096 unique colors. This means that in the worst case scenario, every color will have to be spread across 6.25 pixels. This doesn't seem all that bad to me. In fact it sounds like just the sort of design tradeoff I might have made. Going all the way up to 65536 unique colors is kind of a waste since you'll never be able to get all of those on the screen at once.
Of course Palm should have advertised it as a 12bit screen right from the start, but I'm not ready to hang them out to dry for this. On the contrary, offering Sim City (which is still a fine game, despite what the vitriol filled posts on here might say) seems like a nice gesture to me. Palm certainly could have done worse.
Does anybody remember IOmega and the Click of Death? Years in lawsuits that just make the scum sucking lawyers richer and richer and what do we get? A coupon from IOmega for some paltry sum off of our next purchase of an IOmega product, long after most of us had swarn off IOmega forever. Would you guys have preferred that?
I read the internet for the articles.
First a points:
Face it: The palm m130 is a cheap 160x160 pixels handheld. 16bit colout on a 160x160 cheap screen is _not_ that much different than a 12bit colour screen. What are you going to do? Run photoshop on your palm or show your vacation pictures to others on a frikin 160x160 screen?
That being said, I own an m130 and have been insanely pleased with it. However, this offer puts me into temptation.. Do i return the m130 and use the money (+£100) to buy the much sexier m515? I might be a righteous person and not do it. But others?
This might be an economical disaster for palm...
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If they want to say it has 58,621 colors then they have to say the screen isn't 160x160 anymore, it's 80x160 or 80x80. The only way to get the 58,621 colors is by DITHERING which kills your resolution.
-
- - You can't take something off the Internet! That's like trying to take pee out of a swimming pool.
at least spell it correctly! It's called PALETTE, not PALLET
Main Entry: palette
Pronunciation: 'pa-l&t
Function: noun
Etymology: French, from Middle French, diminutive of pale spade, from Latin pala; probably akin to Latin pangere to fix -- more at PACT
Date: 1622
1 : a thin oval or rectangular board or tablet that a painter holds and mixes pigments on
2 a : the set of colors put on the palette b (1) : a particular range, quality, or use of color (2) : a comparable range, quality, or use of available elements especially in another art (as music)
Main Entry: 1pallet
Pronunciation: 'pa-l&t
Function: noun
Etymology: Middle English pailet, from (assumed) Middle French paillet, from paille straw, from Latin palea chaff, straw; akin to Sanskrit palAva chaff
Date: 14th century
1 : a straw-filled tick or mattress
2 : a small, hard, or temporary bed
(I used the same technique to get 5-level greyscale on a 1-bit (black & white) Newton in a demo program called Time Domain Grey.)
I play Nerd-Folk!
Myabe you should get a Sony Clie PEG-SJ30. It really has a nice screen, 320 x 320, with proper backlighting and everything. Here in USA, the Palm m130 is like $250 and the Sony PEG-SJ30 is $300. Definitely worth the extra 50 bucks if you ask me.
Tech plummets in value so fast, I would return the m130 and reinvest in something newer.
So far so good. But suppose you generate TWO complementary frames of dithered 50% grey. In one frame the first pixel is white, in the other it is black. If "O" is white and "X" is black your two frames look like this:
FRAME #1:
OXOX
XOXO
OXOX
FRAME #2:
XOXO
OXOX
XOXO
Now, alternate displaying frames #1 and #2 in rapid succession on an LCD display with a slow decay rate. The resulting image looks like this:
COMBINED FRAME:
****
****
****
Where "*" looks like a pixel that is 50% grey. Not dithered grey, real grey.
I play Nerd-Folk!
damn, i wonder if i can get them to replace my old palm pro. still works, but very little memory. Well i guess thats what i get for buying a USR palm! been 5 years with it, and it still works, so i guess memory isnt that big of a deal. Does anyone know any memory hacks for the oldschool palms?
sideone
ITBitch.com Your reason for leaving work!
Lets be accurate here. It can only display 4096 colors. It's a 12 bit color display, not 16. However Palm marketing wants to twist things, it does not serve the user to repeat marketing hype. They sold this thing as a 16 bit display and it was a 12 bit display. Matters a lot if you want to view photos or color images, and that's the reason many paid for a color toy. The problem is more serious than the "only 58,621 colors as contrasted to 64k" marketing hype.
I'm an American. I love this country and the freedoms that we used to have.
Where do I buy one? Will they have rebate checks ready and waiting?
Wher the Hell do you want to go today!
Why, to Hell in a handbasket, of course!
i need 2.5
pixel on (black)
pixel off (that yellow background color)
backlight (1/2 a color in my book)
In this business ethic-bashing time we've come to, it's nice to see a company that actually cares about its customers and treats them fairly.
-----
Score 3? For what? Being wrong, at length? - smirkleton
Your company was once at the top of its field. Now it's being crushed by competition and you've just been forced to admit to an incredibly stupid blunder, and apologizing is going to be costly as hell.
How do you pull your company out of its rut?
[o]_O
I beleive the lie that got Palm in trouble was that it claimed the M130 had "16 bit color" when in fact it has 12 bit color. Dithering has never counted in the past when discussing the number of bitplanes, and it shouldn't really count when discussing the number of colors -- especially on a display with so few pixels. A CGA display is STILL 2-bit color, even if you dither the pixels!
"Freedom means freedom for everybody" -- Dick Cheney
but only if we re-define what is commonly understood on LCD screens to be a 'pixel'.
My 1600x1200 laptop screen has 1600 red, 1600 green, and 1600 blue sub-pixels across.We don't call it a 4800x1200 screen, though.
So when they say it can display 16 bit color on the color LCD screen, the consumer has a right to assume that means they are using a 656 display... six bits for red, five for green, and 6 for blue (or whatever it is..). saying that you can use more pixels to get more color.. that's just bad advertising.
The fuss is they told us it had 16 bit color, and it only has 12 bit color.
That's like selling you a car saying it has 300HP, but in fact, only has 120.
what is your argument there, that 300HP is too much anyway, and everyone should be happy?
No. It's fraud, and it's illegal, and they are doing the right thing by offering refunds.
I can respect a company that can admit it screwed up.
This is going to cost them tons of money, but unlike the actions other companies, Palm may have just earned my trust.
The Palm device has 12 bit color. Each color sub-pixel (red, green, blue) has 4 bits each, that's 16 shades of color each.
Leaving you with... 4096 colors per pixel.
To claim it does more is to stretch the truth. It is common to accept that when we talk about the # of bits of color, we mean per actual pixel, not sub-pixel.
To group multiple pixels together and then claim it was actually true is just BS
I have never been put into temptation by anything.
That aside, I love my m130. Sure, I was a little skeptical when Palm said 64,000 colors... and that made me less surprised when I turned it on and saw 12-bit color... but I never upgraded for the colors. I switched from my palm IIIc because I needed the expandability and liked the form factor of the m130 so much more. The m515 may be sexier, but it's also a bit more expensive, and I'm already pleased beyond pleased.
Even more so now that I get SimCity for free. Palm rules.
NoPopIE, proving that anything Mozilla can do, IE can do as well. As for only supporting Win2K/XP, I don't have any Win9x boxes around for testing, nor do I care to.
semen Pronunciation Key (smn)
n.
A viscous whitish secretion of the male reproductive organs, containing spermatozoa and consisting of secretions of the testes, seminal vesicles, prostate, and bulbourethral glands. Also called seminal fluid.
[Middle English, from Latin smen, seed, semen. See s- in Indo-European Roots.]
Source: The American Heritage® Dictionary of the English Language, Fourth Edition
Copyright © 2000 by Houghton Mifflin Company.
Published by Houghton Mifflin Company. All rights reserved.
semen
\Se"men\, n.; pl. Semina. [L., from the root of serere, satum, to sow. See Sow to scatter seed.] 1. (Bot.) The seed of plants.
2. (Physiol.) The seed or fecundating fluid of male animals; sperm. It is a white or whitish viscid fluid secreted by the testes, characterized by the presence of spermatozoids to which it owes its generative power.
Semen contra, or Semen cin[ae] or cyn[ae], a strong aromatic, bitter drug, imported from Aleppo and Barbary, said to consist of the leaves, peduncles, and unexpanded flowers of various species of Artemisia; wormseed.
Source: Webster's Revised Unabridged Dictionary, © 1996, 1998 MICRA, Inc.
semen
n : the thick white fluid containing spermatozoa that is ejaculated by the male genital tract [syn: seed, seminal fluid, ejaculate]
Source: WordNet ® 1.6, © 1997 Princeton University
semen
semen: in CancerWEB's On-line Medical Dictionary
Where does 58621 come from? That's a weird number .. it's 31*1891, or (2^5 -1) * (4*11*43 -1) or (2^5 -1) * (4*11*(4*11 -1) -1).
Where do those values come from?
I'm not sure. The knowledge or experience may have some intrinsic value -- maybe you learn something.
I'll spend much longer when fixing something figuring out *why* it broke then just "getting it working again and forgetting about it" because in the long term, this pays off. Well, at least I hope so.
I remember this being written somewhere in a book or magazine: "They were software engineers, the sort of people that will spend four hours calculating different trip routes to save ten minutes taking the shortest possible trip".
This may be less true for simple piracy, but if you're actually cracking the software yourself, there's some educational value to the whole process.
May we never see th
I purchased a refurbished Palm Vx. The device kept losing its calibration which required me to re-run the digitizer. Sometimes it wasn't reachable and required a hard reset. Called Palm, gave them my S/N, a replacement arrived in the mail.
Painless and awesome. Thanks guys.
Never claimed to be valid CSS, just valid HTML 4.0 (which it is).
I've never understood this mode of thinking. You do not get paid for 24 hours a day. You get paid for whatever time you spend doing your appointed job. Unless you're taking time away from work to do whatever it is, then there is no time:money ratio.
This mode of thinking suggests that any endeavor for which you don't get paid is a waste of your time which could be better used making money. Is watching a football game or playing a video game or spending time with a loved one worth more hourly than what you get paid at work? Does doing dishes, washing your car or cleaning the litterbox pay you hourly "what you're worth"?
If the answer to these questions is no, and your assertion of time=money is to be believed, then none of these is worth doing. The only thing worth doing under these assumptions is the best paying job you can possibly do for 24 hours a day.
Life isn't, and never will be, cost effective. Don't waste your time making money when you could be making happiness. Go warezing, play games, shower, whatever floats your boat.
I just found out there's no such thing as the real world. It's just a lie you've got to rise above. - John Mayer
The only catch is that it's a greyscale version of SimCity.
If you think
I don't have an m130 (I use a Zaurus) btw.
Alea jacta est!
Parents?
Crayola today announced the release of thier new 64,000 color crayon assortment.
Upon initial examination, the new assortment looks similar to their old 64 color box, but company officials explained that the 64,000 assortment uses a new crayon technology called "color mixing" which enables users to combine several color crayons to create a unique effect.
Company officials would not comment on the recent lawsuit by Daniel LeFaviour of Dupont, MI wherein he claims to have patented the crayon colormixing technology.
This space available.
I've been poking around on the palm site, and I can't find a link anywhere! I own an m130. Can anyone help me? Please? I want my free copy of Sim City.
First you say: ...since I learned all this in the few EET courses I passed handily) I'll explain why all this is to you... and then later you said: could that just be part of why I failed out of EET?.
So, if you were passing your courses "handily", why did you fail out? Also, I must assume that EET means electrical engineering technician, which isn't even a real electrical engineer. An EET is like an EE who never took any math courses and doesn't really understand what's going on.
But, if you failed out of some 2-year EET school (DeVrye?), I feel sorry for you.
This score system is mad
People make multiple accounts and self score. its a joke
people make stupid comments and get +5 funny
Liberty freedom are no1, not dicks in suits.
There are 25,600 total pixels on a 160x160 display. 12 bit color means you cannot have a scenario with each pixel being a different color. More importantly, it's not so much about simultaneous color, but the total palette. With 12 bit precision, each color has 16 levels. If there is a pure red gradient, it would look like crap, for example. The difference is non-trivial for those who intend to view images on it.
That being said, I have an m130 and don't care about the refund. I don't use my palm to view images, no matter how many colors it could display, the 160x160 restriction is too much to deal with. Even with a 320x320 display, images don't look good enough.
XML is like violence. If it doesn't solve the problem, use more.
I wish HP would do this with the HP540 Jornada's they overstated their color depth when they were released, yet they just said oops.
It's totally bogus. You can not get any color on the TI83+. The only "colors" you get are those from cranking the contrast way up so black pixels become 'blue', and white pixels become 'brown'.
You can put the LCD screen into 'test mode' by sending a specific instruction to the LCD controller. This 'test mode' makes a random line on the screen blue, and shuts off the rest of the display. (You also have to send an END TEST MODE instruction to get it out of test mode) It takes about a second for the blue line to fade back to the normal monochrome screen.
You can't do color on the TI8x's monochrome screens, but you can get grayscale by turning pixels on and off quickly.
The photo would do it justice unless it is using extremely, extremely fast film.
--Pat / zippy@cs.brandeis.edu
Palm lied, and they still are. That is the bottom line. The only thing up for debate is what they lied about. They are either lying about the number of colors the unit can display, or they are lying about the resolution of the display. They said that they use dithering to achieve their fifty-eight thousand figure. They also mentioned flickering pixels on and off, but that is a hardware trick that I am sure is already used just to achieve 4096 colors. So, if they are using dithering, then, certainly, they can claim that the "effective" number of colors goes up. Trouble is, the "effective" number of pixels goes down. So, instead of a 160X160 pixel screen, it would effectively be 160X80 or 80X160, or 80X80. Now, if the screen were actually 320X160 or 160X320 or 320X320, then they would not be lying. However, we all know that the screen is not, and that they are, in fact, lying.
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Hey - anyone bothered to ask for a refund and got refunded yet?
If you are feeling very good with a soldering iron, see http://www.twinbrothers.com/steve/pilot/