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How Retailers Watch You

garzpacho writes, "With $30 billion lost to shoplifting and employee theft last year, retailers are turning to increasingly sophisticated electronic surveillance systems to fight theft. Some systems, like RFID tags, have been well-publicized by privacy advocates. Others are less well known: video surveillance systems are being tied to software that can recognize specific types of activity and identify individuals; and data-mining software is being used to analyze everything from shoppers' habits to irregular register activity." From the article: "Despite this revolution in retail tech, you won't find many stores bragging about their new security tools. No one wants to tip off shoplifters or advertise that they suspect their customers. That's why so much of the technology is hidden in the first place. But another reason stores don't talk much about surveillance is that they know it sparks concerns about privacy. Consumer groups and legislators have opposed the spread of RFID and video surveillance for just that reason."

202 of 257 comments (clear)

  1. Proper enforcement is still key by Kelson · · Score: 5, Insightful

    I can think of a number of times when I've bought something and the clerk -- whether new to the job, distracted, or just lazy -- has forgotten to deactivate or remove the RFID tag, and I've walked toward the front door and had the alarm go off.

    The most recent was just two days ago -- I'd ordered a DVD on sale from Best Buy's website, and chose the store pickup option. Basically you choose a nearby store, they hold it for you at the customer service counter, and you walk in with your order info and pick up the item and a receipt. The customer service people presumably hadn't been trained to deactivate it, and I certainly didn't have any reason to go through the line -- I'd paid for it already, after all -- and the greeter/receipt checker certainly had no reason to think that it hadn't already been deactivated. It wasn't a big deal, as the guy had already seen my receipt and just took it over to the counter to deactivate it, but it was still an easily-avoidable false alarm.

    The worst are clothing and/or department stores, especially around holidays. A couple of years ago I bought an item at Robinson's May on the second floor, walked downstairs, walked out the door, had the alarms go off -- and no one reacted. OK, I had a store bag, but if I'd been a shoplifter, I could have walked right off and no one would have noticed, despite the blaring alarm. I went back and forth a few times to make sure it was my bag, then went to the nearest cash register -- note, not anywhere near where I paid for it -- told them what had happened, and they didn't even check my receipt before pulling it out and removing the tag.

    I've been at other clothing stores and heard the shoplifter alarm go off repeatedly during a half-hour stay. I think I've only seen an employee approach someone once. I assume this means there are so many false alarms that they have no sense of urgency when an alarm goes off, because most of the time, it's a customer who is going to come back of their own volition so they can get the tag removed and actually wear whatever it is. It's just sound and fury.

    You can have the greatest detection tech in the world, but if people don't use it properly, it won't help one bit.

    1. Re:Proper enforcement is still key by Kelson · · Score: 1

      D'oh! s/RFID/EAS/

    2. Re:Proper enforcement is still key by the_greywolf · · Score: 2, Interesting

      Just this weekend, I walked into a Fred Meyer (with which I have prior experience with the oversensitive detectors going off...) with my backpack full of DVDs and burned media (most of which was over 3 years old) and set the alarm off. I got a passing glance from an employee who was nearby.

      Yeah, I made damn sure she saw me when I left, because I knew it would go off again.

      Figured out it was an old DVD that I bought in another state, at another chain, and never opened... 3 years ago.

      Damn Hastings and the EAS tags they never deactivate! (By policy! You can't walk into or out of any store after going to Hastings without some alarm going off.)

      --
      grey wolf
      LET FORTRAN DIE!
    3. Re:Proper enforcement is still key by Lehk228 · · Score: 2, Insightful

      if you took off running they would have chased you

      the alarms are meant to catch amature shoplifters since the pro's will have the tools they need to remove tags anyways

      --
      Snowden and Manning are heroes.
    4. Re:Proper enforcement is still key by jcr · · Score: 2, Interesting

      they didn't even check my receipt before pulling it out and removing the tag.

      That's probably quite reasonable. How many shoplifters are brazen enough to go looking for a store employee like that?

      -jcr

      --
      The only title of honor that a tyrant can grant is "Enemy of the State."
    5. Re:Proper enforcement is still key by Opportunist · · Score: 1

      That's what many false alarms get you. Nobody cares for the alarm anymore, thinking it's a false one anyway.

      It's like a school with an overzealous principal holding fire drills about once a week. When there was a real fire finally, a lot of people died thinking it was another stupid drill and didn't bother to get out in time.

      --
      We used to have a Bill of Rights. Now, with the rights gone, all we have left is the bill.
    6. Re:Proper enforcement is still key by 42Penguins · · Score: 1

      "It's like a school with an overzealous principal holding fire drills about once a week. When there was a real fire finally, a lot of people died thinking it was another stupid drill and didn't bother to get out in time."

      However, most school fire drills don't incorporate smoke machines. Smoke is the sign of fire, as a beeping alarm is (supposedly) the sign of theft.

      Perhaps it's more like someone observing war games and assuming that the country is under attack. It REALLY looks like the real thing, and could convince the average bystander to go tell everyone, but it's not real.

    7. Re:Proper enforcement is still key by SagSaw · · Score: 1

      A couple of years ago I bought an item at Robinson's May on the second floor, walked downstairs, walked out the door, had the alarms go off -- and no one reacted. OK, I had a store bag, but if I'd been a shoplifter, I could have walked right off and no one would have noticed, despite the blaring alarm.

      I've had that happen to me a few times. I just keep walking. The way I see it, there is no reason for me to stop since I'm not stealing anything. Of course, a thief isn't going to stop either. It makes me wonder if those alarms are at all effective.

      --
      Come test your mettle in the world of Alter Aeon!
    8. Re:Proper enforcement is still key by HungWeiLo · · Score: 4, Informative

      When I worked at Fred Meyer as a teenager, we were told a few things:

      - We can't stop anyone unless we actually see them stuff merchandise into their pockets/bags.
      - If the item taken from the store is visibly determined to be less than $50, let it go.
      - Otherwise, chase, but don't run too fast as to attract aggression from the accused, as far as the end of the parking lot.
      - Security leaves at 6pm on weekdays. They don't work weekends. No videos are taken in any part of the store.

      --
      There are a huge number of yeast infections in this county. Probably because we're downriver from the bread factory.
    9. Re:Proper enforcement is still key by Kelson · · Score: 1

      Liar? Fake?

      That post is 99% true. The missing 1% is that I mistakenly typed RFID when I meant EAS. If you had been paying any attention, you would have seen that I had already pointed out my mistake. Maybe it's not EAS. Whatever the underlying technology, it was the tag that causes the alarm to go off when you walk through the detectors in front of the door, and that can be deactivated at checkout.

      As for the guy who didn't look at my receipt -- again, if you'd been paying attention, you might have noticed that it was another incident at another store from another chain in a different retail market two years ago, so I don't think the yellow or white shirt is relevant.

      I didn't describe any sort of "case," so I can only assume you're reading something else into the post.

      What makes you so certain that the events didn't occur exactly as described (short of the already corrected RFID/EAS typo)? What makes you consider accounts of false positives with anti-shoplifting technology to be "dumbass?" And what makes you so quick to pull out insults? Do you take it personally that I described a partial breakdown of the loss prevention policies at your employer -- even one which was resolved quickly, and probably wasn't at your branch of the store?

    10. Re:Proper enforcement is still key by Plutonite · · Score: 1

      But what if we keep coming back and taking $40 items at a time? On principle you can't touch us!

    11. Re:Proper enforcement is still key by Antony-Kyre · · Score: 1

      I never realized that before. Well, that certainly explains why I kept constantly hearing the alarm go off at a Target. No one seemed to check. Just person after person went through the doors, and every now and then, alarm.

    12. Re:Proper enforcement is still key by geekoid · · Score: 1

      "if you took off running they would have chased you"
      depends on the state and on the policy.
      Chasing a person into traffic is a sure way to get sued.

      Hell, touching the person is a good way to gte sued, and it should be.

      --
      The Kruger Dunning explains most post on /. http://en.wikipedia.org/wiki/Dunning%E2%80%93Kruger_effect
    13. Re:Proper enforcement is still key by geekoid · · Score: 1

      When leaving a store, I will not stop just because some infernal machine starts beeping and whirring.
      I also wont letthem look through my bags, unless I ahve a signed agreement to do so.

      --
      The Kruger Dunning explains most post on /. http://en.wikipedia.org/wiki/Dunning%E2%80%93Kruger_effect
    14. Re:Proper enforcement is still key by Achromatic1978 · · Score: 3, Funny
      if you pay your retail employees near minimum wage

      "Waitresses? Fucking forget it! No way they're taking a bullet for the register. Busboys? Some wetback getting paid a dollar-fifty an hour, really give a fuck you're stealing from the owner?"

    15. Re:Proper enforcement is still key by abshnasko · · Score: 1

      Yep I worked at Office Depot, as a teenager as well: - No one except the store manager can accuse someone of shoplifting and/or take action - there were NO cameras anywhere - if the Manager accuses someone without actually seeing them take the item, he will lose his job

    16. Re:Proper enforcement is still key by ScrewMaster · · Score: 1

      My girlfriend and I walked out of Walgreen's ... and the detector went off. The only things we had bought were a couple of Cokes that we we're carrying in our hands. We're regular customers so nobody gave us a hard time: but we stood there in front of the detector pylons going through her purse to see what was going on. Turned out that every time her compact mirror (it was in a metal case) touched a particular metallic lipstick tube the buzzer would sound. I have no idea how that's possible but it was weird.

      --
      The higher the technology, the sharper that two-edged sword.
    17. Re:Proper enforcement is still key by TenLow · · Score: 1
      When I worked at Electronics Boutique, we had to go by california state law, meaning if we saw something, we were allowed to tell the person to stop. If that didnt work, we could call mall security. Since nobody, including security was allowed to detain, search, or even touch the shoplifter, the only real options were calling the police or doing nothing. We never called the police.

      Knowing that nobody is allowed to touch you or search you, I never let the people standing at the door check my bags. A few years ago I went shopping the day after thanksgiving. By the time I got to the door, I'd been up all night, I'd been standing in lines for >6 hours, I was done. I had about $700 worth of crap I'd just bought in my bags, and I wanted to sit down in the car. I walked around the line of people having their bags checked as they left, past the two employees standing at the door, set the alarm off and kept walking. One of the employees said "SIR!" and I just kept going. If he had tried to stop me I was ready to call 911 and report an assault + my being held against my will.

    18. Re:Proper enforcement is still key by MobileTatsu-NJG · · Score: 1

      "That's probably quite reasonable. How many shoplifters are brazen enough to go looking for a store employee like that?"

      Just to add to this point: Most times, the person who checks the receipts can watch the person walk straight from the register to the door. The odds are pretty darned low that a would-be thief would take that route. Even if they did, is it worth stopping the occasional thief if you inconvenience a number of legit customers?

      --

      "I like to lick butts!" by MobileTatsu-NJG (#32700246) (Score:5, Informative)

    19. Re:Proper enforcement is still key by jacquems · · Score: 2, Informative

      Some stores are just more with it than others. Like J Crew, Gap also uses the sewn-in EAS tags, but they seem to be pretty bad about deactivating them (and about telling customers to cut them out). I found this out the hard way when I didn't notice one in my 3-year-old's jeans and she set of theft alarms wherever we went.

      When I worked in Accessories at Dillard's in Austin, I was right near an exit to the parking lot. Our alarms went off all the time, but it was seldom because of our own merchandise. Most often, it was because of stuff from the Gap (I can't help wondering if the Gap even bothers to turn on their security system, because it seems like active tags make it out of their stores pretty regularly). We did not remove other stores' tags: customers were always sent back to the store where they purchased the items to have the tags removed.

      Interestingly enough, a store's own employees usually account for the majority of shrinkage. I didn't realize quite how closely they monitored us until one day security called me at the jewelry counter and asked whether I had just seen my co-worker at the watch counter take a very expensive watch out of the display case and add/remove links. They wanted to know if I had any idea what she was up to, and even asked me to keep an eye on her for the rest of the shift!

      I'm sure they also monitored our actual cash register transactions pretty closely. The whole register system had an OS/2 database backend. It was pretty cool actually - you could pull up all kinds of statistics about the sales pretty much in realtime. I know they kept track of things like whether credit cards were scanned on the electronic signature pad or if the customer signed on hard copy (in which case, the store paid a penalty fee to the signature pad company), so I'm sure they also audited other employee actions as well.

      Here are some of the strategies our store used:

      • Proof of Purchase (POP) labels - every item got a bar code sticker put on it and scanned when it was purchased. It's pretty easy to tell at a glance whether an item has the sticker or not (returned items make this a little tricky though).
      • Employee discount tied to a store credit card - the employee discount did not get applied at the time of sale, but rather was deducted as a credit from the credit card statement. This seriously cut down on fraudulent use of the employee discount.
      • Employee purchases held at the Customer Service desk until end of shift - if you bought something on your break, you took it to Customer Service where they inspected the receipt and sealed the bag. You only got the bag back once you clocked out. I kind of remember security checking the bag again when you left the store.
      • No employee bags on the floor - employees had to use see-through bags for their belongings and leave them in their lockers. A small bag (i.e. makeup-bag-sized) for personal items was allowed in the retail areas of the store.

      Of course, like you (and the article) said, you have to use the technology properly for it to really make a difference.

    20. Re:Proper enforcement is still key by CaptainZapp · · Score: 1
      I bought an item at Robinson's May on the second floor, walked downstairs, walked out the door, had the alarms go off -- and no one reacted.

      Of course no one reacted. Didn't you read the article? Those systems are more and more interconnected and talk to each other.

      The hidden camera took your foto and submited it to the TSA. Just wait until you board your next flight. Two gentlemen will grab you and ship you off to Guantanamo.

      Of course you didn't steal, but how should the system know that? We call that colateral damage.

      Have a nice flight!

      --
      ich bin der musikant

      mit taschenrechner in der hand

      kraftwerk

    21. Re:Proper enforcement is still key by StarfishOne · · Score: 1

      Walking into a store, through a detector with 200 meters of CAT5 in your backpack also is pretty much a guarantee that the thing will go off. :)

    22. Re:Proper enforcement is still key by scottsk · · Score: 1

      False alarms are what I hate - I get to where I hold a bag out in front of me to see if it will set of the alarm when I buy anything that is potentially tagged to set off the alarms. If a store is going to have all this, and treat customers as criminals, they ought to at least deactivate the tags when you give them their money. If only the RIAA could use these tags on MP3s!

    23. Re:Proper enforcement is still key by Opportunist · · Score: 1

      When you're sitting in a classroom and you finally see smoke seeping through the door, it's far too late to get out.

      --
      We used to have a Bill of Rights. Now, with the rights gone, all we have left is the bill.
    24. Re:Proper enforcement is still key by plague3106 · · Score: 1

      Smoke is the sign of fire

      Not totally true. It could be smoke from acid eating away at metal. ;-)

      a beeping alarm is (supposedly) the sign of theft.

      That's the fallacy; the beeping alarm is just a sign of a tag which was not deactivated. It gives no indication at all if the item was paid for.

    25. Re:Proper enforcement is still key by jo42 · · Score: 1

      > Nobody cares for the alarm anymore, thinking it's a false one anyway.

      Just like all those retarded car alarms.

    26. Re:Proper enforcement is still key by Opportunist · · Score: 1

      Yupp, exactly the same. When they got fancy, people started to open windows and look down to the street to see what's up. Today, at best they utter a curse before closing the window to get some silence.

      --
      We used to have a Bill of Rights. Now, with the rights gone, all we have left is the bill.
    27. Re:Proper enforcement is still key by Saxerman · · Score: 1
      You can have the greatest detection tech in the world, but if people don't use it properly, it won't help one bit.

      I used to work in retail security. And while your comment is correct, I think you misunderstand how the tech is being used. The audible tag alarms at the exits are neither a theft prevention or deterrent device. It's purpose is exactly what it says, an alarm. It's used as part of the many excuses to stop suspected shoplifters.

      In this case, it's used as an excuse to stop (suspected) shoplifters who aren't savvy enough to either remove or mask all the tags on their merchandise. It tends to carry more weight than merely having a store employee or plainclothes security officer stop them saying, "I need you to come with me, please."

      In any case, the trick is always getting someone to stop. It most cases security staff does not want to chase and/or physically restrain a potential shoplifter as it opens up the problem of litigation.* If they're foolish enough to run into a vehicle the license number can be sent to the cops who may perform a stop if they feel you have enough evidence for probable cause. However, if a suspect were to leave on foot, security will typically merely fill out a police report with a description of the suspect which is mostly bureaucratic record keeping.

      *I worked in retail security for a year, and during that time I was part of perhaps three dozen 'stops'. Before making a stop the store manager is typically alerted and they make the call as to if we should actually attempt to physically restrain the suspects if they tried to flee. In less than a quarter of the stops did we receive such authorization. In only one of the three dozen stop did anyone try to flee, and we were told not to give chase.

      --

      A steaming cup of soykaf would be real wiz right now.

    28. Re:Proper enforcement is still key by wyohman · · Score: 1

      Why damn the store or the tags? Why not simply remove them when you take your purchase home? If you've not watched the DVD in three years, you probably need to stop throwing money away.

      Cheers.

    29. Re:Proper enforcement is still key by Calinous · · Score: 1

      I bought something once in a shop, it was deactivated. I went out, everything was fine. I entered in another shop, and surprise: the alarm starts :(

    30. Re:Proper enforcement is still key by the_greywolf · · Score: 1

      I never even pulled the shrink wrap off the DVD case. Why? It's the 4th disc in a 7-disc series, and I simply can't bring myself to watch it until I see disc 3. (I already have, and have watched, 1 and 2.)

      --
      grey wolf
      LET FORTRAN DIE!
  2. You bag it, you buy it. by w33t · · Score: 4, Interesting

    Does anyone remember the commercial where the suspicious looking guy with the trenchcoat walks around a store, stuffing things into his pockets and makes for the door only to have an employee stop him saying, "sir, you dropped something," and handing the item to him?

    I wonder if indeed there will be stores in the future - perhaps entire malls - where to even enter you will need to have a wireless credit device.

    I don't like the retailers watching me, but perhaps I wouldn't feel so strange about the actual merchandise itself watching me.

    1. Re:You bag it, you buy it. by Anonymous Coward · · Score: 2, Interesting

      That's almost how it works at my local library. Put all your books on a RFID reading pad, swipe your card, confirm the list and you're out of there. I wish self checkout in all stores was like that. You could pay with cash if you wanted to remain anonymous.

    2. Re:You bag it, you buy it. by jellomizer · · Score: 1

      Well these are things that will greatly enhance life. But the downside it could make it easier to use for evil uses too. But that has always been the case with technology. Things like RFID tags can be used to greatly improve our lives make checkout extremely quick. That way I can go to the store get my milk and leave. Without having to take out my wallet or wait in line only to realize the person ahead of you doesn't understand simple concepts like American Grocery Stores don't bargain their prices. But on the other hand they can use this information to track everywhere I go what I bought and what I stopped to look at, or if what I bought could be a clue to my personal life that I don't nessarly want connected to my name. With this technology they need legal restrictions that help limit the use of this data and make sure it can't be use to incriminate people. Eg. Someone used some chemicals to make a bomb. So Investigators search all the data for people who bought all or some of the ingredients. Stuff like this is against our civil liberties. But using the technology to make our lives easer is a good use.

      --
      If something is so important that you feel the need to post it on the internet... It probably isn't that important.
    3. Re:You bag it, you buy it. by n8k99 · · Score: 1

      I remember that commercial and it wasn't "Sir you dropped something." The Security Guard's line was, "Sir, you forgot your receipt."

      --
      For some reason my fountain pen doesn't work here.
    4. Re:You bag it, you buy it. by geekoid · · Score: 1

      that would be great technology to see implimented, but I would like some consumer and citizen protection put into place.

      --
      The Kruger Dunning explains most post on /. http://en.wikipedia.org/wiki/Dunning%E2%80%93Kruger_effect
  3. They had better not watch me by slowbad · · Score: 4, Funny
    I shop online from home.

    1. Re:They had better not watch me by Sqwubbsy · · Score: 2, Funny

      Funny you mention that, I'm IM'ing my buddy from Macy's and he wants you to stand up and growl like a dragon...

  4. Cost Reduction Through Partial Implementation by eldavojohn · · Score: 4, Interesting
    Cost is one reason retailers are holding back: Tags run from 7 cents to 20 cents apiece, based on quantity; many are waiting for a 5 cents tag before investing in the technology. "The tags would have to be a lot cheaper... to put them on a bottle of water or pack of gum and add value rather than cost," explains Simon Langford, Wal-Mart's manager of RFID strategy.
    Well, that's an interesting point. But equally interesting would be investigating the possibility of putting tags on, say, maybe one in five or a fraction of your products. The idea being that you don't catch everyone who shoplifts your product but you do catch a fraction of them. Ideally, it only takes one infraction for someone to realize that it just isn't a good way strategy for obtaining items. I know this isn't how it is, many shoplifters continue with the infractions but it's better than nothing and might put the solution in your price range.
    --
    My work here is dung.
    1. Re:Cost Reduction Through Partial Implementation by fat+man+with+a+monke · · Score: 1

      Don't RFID tags have weight? I wouldn't say I'm an expert at stealing, but I've kyped my fair share of convenience store candy, and I'd certainly notice a little bulge on the bag, or the extra weight, and grab an unmarked one. It'd certainly be a little trickier, but if you're good at the sleight and shifting your weight right, they won't notice you switching out the tagged one for the untagged one; and shouldn't've noticed you in the first place. Unless everything becomes tagged... then I could just drop the object in a specially prepared aluminum foil bag in my pocket, right? Which would cost... $0.30 to make? Pays itself back in a candy bar.

    2. Re:Cost Reduction Through Partial Implementation by HansKloss · · Score: 1

      Well, that's an insightful post. But equally insightful would be giving me insightful points.

  5. I wonder... by Quaoar · · Score: 4, Insightful

    How long will it be until these systems start to look at the ethnicity/gender/age of people and use that to gauge threat level? We're on a slippery slope here...

    --
    I'll form my OWN solar system! With blackjack! And hookers!
    1. Re:I wonder... by FuturePastNow · · Score: 1

      And that's different from their current "security system" how? At Circuit Shitty and Worst Buy they just have some poor employee follow me around.

      --
      Give a man fire, and you warm him for the night. Set a man on fire, and you warm him for the rest of his life.
    2. Re:I wonder... by dan+dan+the+dna+man · · Score: 1

      Ah you clearly haven't seen Mr Blair's UK initiative.

      Ok it's not retailers, but I think your point was broader than you realise.

      --
      I don't read your sig, why do you read mine?
    3. Re:I wonder... by MacDork · · Score: 1

      How long will it be until these systems start to look at the ethnicity/gender/age of people and use that to gauge threat level? We're on a slippery slope here...

      You can't be on a slippery slope when you're already at the bottom. The current system, off duty cop v1.0, already considers these factors before apprehending suspects. White, 70, female... pass. 'Urban', 17, male... please step over here sir.

    4. Re:I wonder... by SteveXE · · Score: 2, Informative

      Sorta related... Yesterday at Target a hispanic man and women set off the door alarm when they went through. A white women went through after them during the alarm. The guy started flipping out because he felts his rights were being violated and he was only stopped because of his skin color. He was yelling "Why does she get to go by? Cause shes white!" He was screamin at the top of his lungs all the way to the car...it was pretty tense.

    5. Re:I wonder... by RulerOf · · Score: 1

      Not really. If these systems look for patterns of behavior, it is completely plausible to say that, in a certain area, a legitimate shopper who is a white male acts this way, and a potential white male shoplifter acts this way. It would likely be oversight to simply assume that, for the same two shoppers, being in the same place only of a different color, would act in the exact same fashions given the same intent.

      Just cause you're white, black, Asian, whatever, doesn't mean you shoplift in the same fashion as everyone else. But it doesn't mean you shop in the same fashion either. The definition of inconspicuous changes wildly from place to place, and person to person.

      Apply the same formula to age and gender and then reevaluate the profiles for different areas and you can see my point. Perhaps gay shoppers behave differently too....

      --
      Boot Windows, Linux, and ESX over the network for free.
    6. Re:I wonder... by antiWack · · Score: 1

      The fact of the matter is, profiling works. I'm 17 and I know that kids my age steal all the time. I don't and don't befriend those who do. However, if I was stopped because somebody was suspicious of me stealing something, I might be slightly offended, but certainly not mad because I understand that kids my age tend to steal more than older adults and would be happy to prove my innocence. People are too busy being offended. They need to realize that sometimes they just happen to fit into a group of people that, on average, act differently than others (in this case shoplift more).

    7. Re:I wonder... by no_such_user · · Score: 1, Insightful

      The screaming would be a great distraction while the white woman sailed through the gates with who-knows-what in her coat.

    8. Re:I wonder... by LordLucless · · Score: 1

      How long will it be until these systems start to look at the ethnicity/gender/age of people and use that to gauge threat level?

      Quite a while, I'd imagine. I've never heard of any system that has the capacity to determine that information from a video clip. Even facial recognition systems, which are comparing a face to a given set of possibles, are quite flakey. A recognition system that is supposed to derive general data from low-quality, non-direct-facing security footage, especially data that humans can't reliably identify, is years off. I'd guess it would require some form of true AI. How exactly do you determine how old a person is from film? Count the wrinkles and divide by 10? Many of these things are subjective, unconscious assessments, not the sort able to be easily made by a computer system.

      --
      Just because you're paranoid doesn't mean there isn't an invisible demon about to eat your face
    9. Re:I wonder... by sgt_doom · · Score: 1
      Quite a while, I'd imagine. I've never heard of any system that has the capacity to determine that information from a video clip.

      Then I would suggest you read No Place to Hide, by Robert O'Harrow. A very interesting and enlightening book, which should be considered the operations manual for Total Information Awareness.

      Reading List for the 21st Century:

      Blood Money, by T. Christian Miller, Hostile Takeover by David Sirota, The Bush Agenda by Antonia Juhasz, Armed Madhouse by Greg Palast, Jacked and also Other People's Money by Nomi Prins, Confessions of an Economic Hitman by John Perkins, No Place To Hide by Robert O'Harrow, What Every American Should Know About Who's Really Running the World by Melissa L. Rossi, American Theocracy by Kevin Phillips, Judas Economy by Wolman and Colamosca, and War is a Racket by General Smedley Butler.

    10. Re:I wonder... by exp(pi*sqrt(163)) · · Score: 1
      How exactly do you determine how old a person is from film?
      You use motion estimation to compute motion for every pixel in the frame. Using standard image segmentation algorithms you pull out the motions corresponding to pixels in each person in the camera view. You then track these for each segment over time. Now you switch to the frequency domain by computing the FFT of this data. People of different ages tend to produce peaks at different frequencies (this is kind of intuitively obvious). You compare against your training set and use that to judge the most likely age attached to each segment. You don't have to be 100% accurate - you're not trying to predict precisely who is a criminal but trying to increase the probability that any person you do check is one.
      --
      Doesn't it make you feel good to know that our freedoms are protected by politicans, lawyers and journalists.
    11. Re:I wonder... by LordLucless · · Score: 1

      Is there a system that does this in the real world? Because I would be interested in how it compensates for, say, people in bulky clothing, exceptionally short people, exceptionally tall people, people with some sort of movement-impairing injury (crutches, arm in a sling, limp). There are so many variables that affect the way people move, that I imagine it would be very difficult to make a reasonably accurate system that could cope with the variations of so many people. That's not to say it would be impossible, but are there any such systems in production?

      --
      Just because you're paranoid doesn't mean there isn't an invisible demon about to eat your face
    12. Re:I wonder... by Surt · · Score: 1

      Like another poster, I was at a target with my wife yesterday. I'm very white. They failed to charge us for two items, and being honest people, we informed the cashier. Cashier calls manager. Manager says: who cares ... have a nice weekend, and then walks to the exit and starts inspecting the receipts vs. goods of hispanic-appearing patrons leaving the store.

      --
      "Who is the Journal of Quantum Physics going to believe?" --Stephen Hawking
    13. Re:I wonder... by Bing+Tsher+E · · Score: 1

      What you say makes sense. And I get PISSED when the bank teller doesn't want to check my I.D. I mean, my MONEY is in that bank, you know. I don't want Joe Random to be able to walk in and waltz out with it because the teller is too 'sensitive' to challange him.

    14. Re:I wonder... by Jerf · · Score: 1

      The problem with using that form of reasoning is that the result is statistical. Even if the system "can't cope" with a Hispanic male on crutches and misidentifies him as an Asian female, it's not the end of the world, because there was already a chance the system would make a mistake anyhow.

      Pointing out that a statistical system will have outliers and exceptions is nearly tautological and information-free. The question is, is it accurate enough to be more accurate than the same security system (which in this case should be considered the whole system including personnel, other measures, etc.) without the new tool?

      In fact even now, the system as a whole will make mistakes even without computer vision involvement, because despite popular opinion to the contrary, humans aren't perfect and make mistakes too. (I made the same point about the idea of using face recognition in airports to identify terrorists; even if we stipulate perfect memory on the part of humans, the humans would still have a lot of false positives. Why were so many people ready to assume that the computers would do any better? So far, it doesn't work that way; I like to say if the computers beat the humans in a AI-type test, that's basically proof the test wasn't fair. Today, there are only a handful of exceptions to that. Someday, that won't be a useful rule-of-thumb.)

      It certainly is difficult to make a useful system, but the outliers are just part of the problem, and pointing out that outliers exist doesn't provide evidence either way.

    15. Re:I wonder... by rhinocero · · Score: 1

      Good job. You've thrown them off your trail.

    16. Re:I wonder... by LordLucless · · Score: 1

      It certainly is difficult to make a useful system, but the outliers are just part of the problem, and pointing out that outliers exist doesn't provide evidence either way.

      The question is whether the outliers compose 2% of the system's subjects, or 30%. My point was that if you're relying on movement patterns to make the categorization, anything that affects movement will increase the systems inaccuracy, and there are lots of things that make someone's movements deviate from the norm - injury, sore legs, carrying a heavy bag, holding another person's hand, personal idiosyncracy, and, if the system becomes widespread, deliberate attempts to confuse it. What I'm questioning isn't if the system is perfect, it's whether the system would be sufficiently accurate to be useful in a real-world context.

      --
      Just because you're paranoid doesn't mean there isn't an invisible demon about to eat your face
    17. Re:I wonder... by bobcote · · Score: 1

      It's only a matter of time, I'm sure.
      Last weekend my wife and I went to the local Target store where we purchased about $100 worth of merchandise.

      As we were walking out the door, the alarm sounded. Obviously the security tag in one item or another was not deactivated. The clerk at the nearest register just looked at us and told us to go ahead.

      I guess being a middle-aged, white couple does have it's advantages. I wonder what would happen if I was alone and twenty years younger... or a minority.

    18. Re:I wonder... by AmberBlackCat · · Score: 1

      How long will it be until these systems start to look at the ethnicity/gender/age of people and use that to gauge threat level? We're on a slippery slope here...

      It couldn't be any worse than the human beings who have been doing that for many years.

    19. Re:I wonder... by tompaulco · · Score: 1

      How long will it be until these systems start to look at the ethnicity/gender/age of people and use that to gauge threat level?
      If there is no statistical correlation between shoplifting and ethnicity/gender/age, then you have nothing to worry about. I mean, assuming that white person an $MINORITY steal at the same rate, it would be the height of stupidity to track $MINORITY, who represents less than %10 of the population, while allowing white people to walk off with whatever they want.
      On the other hand, if there is a correlation, there may still be no real advantage to watch $MINORITY, unless $MINORITY steals at a hefty multiple of the times that a non-minority does. And if that is the case, then do you get mad at the store for racial profiling, or do you get mad at the people in that race who are causing the statistical anomaly.
      I feel that singling out a group for strictly emotional reasons is wrong. But paying attention to a group that DOES statistically have a reason to be watched (for example, teenagers steal more than the elderly), is not wrong at all, but wise. That said, everyone should always be treated as an individual, and you should never be allowed to presume someone guilty just because statistics say that they are more likely to commit a crime than another person.

      --
      If you are not allowed to question your government then the government has answered your question.
  6. Double-edged sword by Lord+Aurora · · Score: 1
    This is an okay idea, but it unfortunately could backfire. While store security is definitely very important, new technology always stirs up some discontents--truth be told, there is a fine line between security and invasion of privacy. I'm all for the new systems, but they will also bring up tech security issues, etc.

    It'll be interesting to see how this pans out.

    --
    The heavens do not fall for such a trifle.
    1. Re:Double-edged sword by Pizaz · · Score: 1

      who says these systems they are talking about don't already do this?

  7. Permanent records / Shared records by ConfusedSelfHating · · Score: 3, Insightful

    Professional shoplifters will target multiple stores, so it would be in the interests of the retail industry to share information. Barring legislation they would have no reason to delete this information. If you act suspiciously once, you could be tagged for life. They could match all of your purchases (even cash purchases) with your face for life. The LCD screen near the entrance could change to match what they want to sell you.

    Think data mining in the physical world. It's just going to get worse over time.

    1. Re:Permanent records / Shared records by hakalugi · · Score: 1

      casinos do it (track cheaters), so do insurance companies (track fraudsters) so it will trickle down for sure, as the cost of implementing the systems matches the proportional level of the value of the abuse, it will get there.

      if that increases the value of my stock portfolio (less retail 'shrink' = more profit), or shortens checkout lines or "check my receipt" idiots at the gates, fine with me.

      don't like it, shop at home or at a flea market (also like those methods myself).

      --
      If she floats, she's a witch.
  8. Privacy? In a Store? Which Amendment? by RobotRunAmok · · Score: 1, Insightful

    Think of the cameras as hi-tech plain clothes store "detectives;" y'know, the pensioners who are paid to blend in with the patrons and report anyone suspicious. The cameras and high-density servers just do their job, only more efficiently and less expensively.

    I swear, some days Slashdot just seems so... analog and anti-progress.

  9. I wish they'd make up their minds by gelfling · · Score: 1

    When you use a credit card - I just wish the people who want your home phone number, the people who want to see your drivers licence, the people who want your addrss and zipcode and the people who want the hash code off the credit card would all get together and decide which pain in my ass I have to accept.

  10. Surveillance by eebra82 · · Score: 1

    In Sweden, we had a raging debate over this a few years ago. It all started out when a mall wanted to put camera surveillance in the dressing rooms. Apparently, this is where most of the thefts occur.

    I seriously doubt that we will have a waterproof method anytime soon, but I imagine that we will eventually have nano technology that you can simply spray on merchandise and deactivate it only at the desk. You can't remove what you cannot see but as long as we're using bulky stuff and stamps on it, people will always find a way to remove it safely and just walk away.

    1. Re:Surveillance by peter+Payne · · Score: 1

      Actually the word is "foolproof". Just FYI.

      --
      You've got a friend in Japan: http://www.jlist.com
  11. Baseball bat is better by NineNine · · Score: 4, Funny

    In my store I use a baseball bat. While a double-edged sword is quick, it also leaves a big, bloody mess, and lots and lots of police paperwork. I prefer just to crack 'em in the kneecap with my aluminum bat. It hurts a lot, and they have to just lie there until the cops get there.

    It's pretty damn effective.

    1. Re:Baseball bat is better by hotdiggitydawg · · Score: 1

      Either way it's a victory for technology - aluminum bats are more durable than wood...

  12. error rate? by User+956 · · Score: 1

    Others are less well known: video surveillance systems are being tied to software that can recognize specific types of activity and identify individuals; and data-mining software is being used to analyze everything from shoppers' habits to irregular register activity.

    Yeah, I'd love to see the false-positive rate on these. I've used that travesty they call a "self-check-out" at Home Depot enough times to know that they can't even put together a machine that can correctly detect a bag of nails, much less flawlessly predict which customer is going to shoplift.

    --
    The theory of relativity doesn't work right in Arkansas.
    1. Re:error rate? by ThomaMelas · · Score: 1

      The analytics packages are pretty much crap. Given that most retail settings are using low end cameras to start with there isn't a lot they can do.

  13. Please Assume No Privacy by mrs+clear+plastic · · Score: 2, Interesting

    Lets please assume absolutely no privacy in any retail facility. Not even in the dressing rooms.

    I make most of my own clothes; I have not shopped new clothes for 10 years, however the few times that i have used a dressing room, I put on a pair of new, clean underwear prior to leaving home to go shopping. This way, I have no cause to care if I am watched in the dressing rooms.

    Also please don't assume you can see the cameras. I was given a demo of a high quality video camera that was smaller than amout 1/2 inch square and about 1/4 inch thick.

    Retail facilities are not synominous with privacy.

    --
    Cleara
    1. Re:Please Assume No Privacy by User+956 · · Score: 1

      I make most of my own clothes; I have not shopped new clothes for 10 years

      If you know your size and generally just wear the same styles, you can just order your clothes on the internet.

      --
      The theory of relativity doesn't work right in Arkansas.
    2. Re:Please Assume No Privacy by FleaPlus · · Score: 1

      Retail facilities are not synominous with privacy.

      Sure. Why should you have any expectation of privacy on somebody else's property, unless you're in an area where they explicitly tell you that you have that privacy? A store should have every right to station as many employees as it wants to around the store, or put up as many cameras it wants, and run whatever algorithms it wants to on them. Of course, if they explicitly tell you that you won't be watched in a certain area (such as a bathroom stall), they're obliged to follow through with that (e.g. no employees or cameras peeping at you in the stall).

    3. Re:Please Assume No Privacy by Anonymous+Brave+Guy · · Score: 1

      Why should you have any expectation of privacy on somebody else's property, unless you're in an area where they explicitly tell you that you have that privacy?

      I suspect you'd find that most people, including the judge and jury, would interpret a closed-off area such as a dressing room or bathroom cubicle as an implied promise of privacy.

      To take a more objective view, suppose we said that stores could provide (or not) whatever privacy guarantees they liked, but must provide very clear signage describing their policy. If a store's behaviour would change because of the signage requirement, then that's an effective admission that they were being intentionally deceptive and knew customers would expect privacy. Do you think any store's behaviour would change if it was required to put up signs saying "Notice: we are spying on you while you undress in this room"?

      --
      If you disagree, post your argument. (-1, Overrated) isn't your personal censorship tool for views you don't like.
    4. Re:Please Assume No Privacy by Bing+Tsher+E · · Score: 1

      Dickies(tm) twill trousers, and matching workshirts.

    5. Re:Please Assume No Privacy by Frogbert · · Score: 1
      This way, I have no cause to care if I am watched in the dressing rooms.
      Judging from the clothing your selling on your website you seem to have no cause to care most of the time.
    6. Re:Please Assume No Privacy by Politburo · · Score: 1

      Why should you have any expectation of privacy on somebody else's property, unless you're in an area where they explicitly tell you that you have that privacy?

      Because property rights aren't everything, despite what some libertarians would like you to think.

      You have a right to privacy on private property--without an explicit declaration from the owner--in any place where one could reasonably expect privacy. This includes bathrooms, changing rooms, etc.

    7. Re:Please Assume No Privacy by Politburo · · Score: 1

      Lets please assume absolutely no privacy in any retail facility. Not even in the dressing rooms.

      You can throw away your rights, but I'd like to cling to the little bit of privacy that the Supreme Court and Drug War have left us.

      The Court has generally ruled that any place where you have a 'reasonable expectation of privacy' cannot be intruded. This has been intepreted to mean bathrooms, changing rooms, locker rooms, etc.

    8. Re:Please Assume No Privacy by boingo82 · · Score: 1

      You're obviously not female.

      --
      As a republican I feel it my responsibity to manufacture criminals. People need punished!
    9. Re:Please Assume No Privacy by User+956 · · Score: 1

      Roger on that. Medium regular, and the shirt pockets are the perfect size to fit a burned CD or DVD.

      --
      The theory of relativity doesn't work right in Arkansas.
    10. Re:Please Assume No Privacy by User+956 · · Score: 1

      You're obviously not female.

      That's not exactly a huge revelation. We're on slashdot.

      --
      The theory of relativity doesn't work right in Arkansas.
    11. Re:Please Assume No Privacy by boingo82 · · Score: 1

      Um, I know...but I am! It was one of those "You're obviously not female, 'cause if you were (like I am) you would know that women's clothing sizes are notoriously unreliable and easily thrown off by small details like breast size anyway."
      There is no "buying without trying" if you are a woman who wants things to actually fit.

      --
      As a republican I feel it my responsibity to manufacture criminals. People need punished!
    12. Re:Please Assume No Privacy by ElleyKitten · · Score: 1
      There is no "buying without trying" if you are a woman who wants things to actually fit.
      I got around that for years by buying mens' clothes. 30/30 pants, small shirts, every brand, every store. Then I got a job were I can't wear jeans and a t-shirt everyday, so now I'm stuck again navigating the disaster that is womens' clothing. Sucks.
      --
      "What is Internet Explorer 7? Are you saying we can't access the normal internet?" - I love tech support. Really.
    13. Re:Please Assume No Privacy by ElleyKitten · · Score: 1
      I make most of my own clothes; I have not shopped new clothes for 10 years, however the few times that i have used a dressing room, I put on a pair of new, clean underwear prior to leaving home to go shopping. This way, I have no cause to care if I am watched in the dressing rooms.
      Your biggest concern about being watched in the dressing room is that your underwear might be dirty? Huh?
      --
      "What is Internet Explorer 7? Are you saying we can't access the normal internet?" - I love tech support. Really.
  14. In Soviet America by DittoBox · · Score: 1, Interesting

    In Soviet Amerika, you are guilty before you're proven guilty!

    Seriously though: DRM, Activation, data-mining video surveillance, bills of attainder...it's getting worse.

    --
    Good. Cheap. Fast. Pick Two.
  15. Re:Privacy? In a Store? Which Amendment? by Ubergrendle · · Score: 5, Interesting

    A long time ago when I worked in retail (Computer City), we had store numbers that suggested anywhere from 50-100% of our net-profit each week disappeared due to 'shrinkage' -- that was the innocuous term used for shoplifting. Back then companies weren't so blatant as to openly suggest a large # of our 'customers' were liberating the products, but that was precisely what was happening. Pretty slick stuff to.. it was back when Win95 was release, people would use razor blades to open the box, slide out the cds, and leave the box behind. That's why now shrinkwrapped software comes in that ridiculous overpackaging -- the corragated cardbord box inside a box is to prevent quick theft.

    Stores are private property. Arrests and/or charges are still to be laid by legitimate police officers too, the most they can do is detain you. Your rights are not violated in any way. /I'm speaking as a Canadian, but our laws are roughly equivalent in this regard.

    I don't even mind RFIDs too much, but think they should be designed to be easily removable once you leave the store. This will take a few years to sort out I'm sure, but inventory tracking is a huge potential cost savings.

    --
    John Maynard Keynes: "When the facts change, I change my mind. What do you do?"
  16. Re:My Rights Online?? by NsOmNiA91130 · · Score: 1

    Think of it as "Your Rights Offline" too, even though it doesn't say it.

  17. old school way isn't very friendly either by stagl · · Score: 1

    i was recently shopping in las vegas at a well known men's shirt designer's boutique. i was promptly asked if i needed any assistance and gave the ol "just browsing, thanks".

    the man proceded to watch my every move. i don't believe he was ever more than 3 feet from my position. i looked over at my girlfriend and she gave me a huge, silent "WTF?!". the only reason he ever left me alone was because another shopper came in and he started stalking him.

    only once before in my life have i been treated like a criminal as soon as i entered the store, and that time before i left without any heistation. give me some respect, please!

    --

    R.I.P.
    1. Re:old school way isn't very friendly either by penix1 · · Score: 2, Informative

      There is a reason they are sticking to you like fleas on a dog....I can sum it up in one word....

      COMMISSION!

      They get paid a commission on the sales. It is the same in places like Radio Shack. Want to get their attention real fast? Next time they ask, "can I help you?" Simply answer, "No thanks, just shoplifting". You then get about 3-4 people just following you around the store....It is great fun the whole family can enjoy...;-)

      For the humor impaired, that last part is a joke.

      B.

      --
      This is a sig. This is only a sig. Had this been an actual sig you would have been informed where to tune for more sigs.
    2. Re:old school way isn't very friendly either by njen · · Score: 1

      This kind of behavior from shop assistants is very common in Korea. They will literally follow you around the store, sometimes asking if you needed any assistance from the item you are holding at the time. It is a little daunting for 'westerners' to get used to at first, but after a while it gets better.

    3. Re:old school way isn't very friendly either by tsstahl · · Score: 1

      Spoken like a true white guy.

      Teenage black people take such treatment for granted.

      Sometimes, however, the phenomena is NOT institutional racism.

      The standard of care at that high end boutique is most likely one of fawning attention. Ever hear the story of how Tom Arnold, carrying a million bux in cash, was snubbed in a high end jewelry store? I guess you just did.

  18. Safeway Basket Tracker by Bakafish · · Score: 3, Interesting

    The other day when I went to my local Safeway supermarket, I selected a plastic hand-basket and noticed something odd. It had a small black box, about 1" X 1/2" X 1/4" sloppily zip tied to the underside of the basket. I flipped the basket over, and read some company logo along the lines of ShopTracker or some such thing. I was pretty irked, so I tossed it behind the stack of baskets and selected an unencumbered model. They want to know where you visit, and where you linger. No warning on the basket at all...

    1. Re:Safeway Basket Tracker by roastedMnM · · Score: 1

      I can't speak to Safeway, but I know that in other retail stores that little box is on there because people steal the plastic baskets. The box is merely a large tag that will set off the door alarm. Sad world.

    2. Re:Safeway Basket Tracker by Harmonious+Botch · · Score: 1

      My local Amvets thrift store has a pile of baskets as you walk in. And most of them have sombody else's logo on them. Not that I'm claiming that they are stolen, mind you, but there does seem to be a large market for secondhand baskets.

    3. Re:Safeway Basket Tracker by TheGratefulNet · · Score: 1

      I think they started using those 'tracking' baskets about the time that I moved to a new apartment.

      ok, ok; I'll return the 100+ baskets I borrowed. think that will confuse them? an infusion of low-tech non-trackable baskets from hell..

      btw, one trick is to modify the electronics in the basket. change the 10k resistor (r12) to 12k. they really hate that.

      --

      --
      "It is now safe to switch off your computer."
  19. "Privacy issues" don't bother me by MikeRT · · Score: 5, Interesting

    I just checked my last grocery receipt and I have saved somewhere between $200 and $250 this year so far using that card. That's good money for me to be saving. That's about a month and a half of gas money for my commute to work! I could care less if I lose a little privacy for that kind of savings because I get something that I can see the benefits of.

    But what have I gotten out of **government** privacy invasions.

    Jack.

    Shit.

    Unless you are one of those soccer moms or country club dads who is so terrified of a few sabre-rattling third world nutjobs that you think that anything that gives you a 0.000000000001% great chance of not being hit by a terrorist is worth it.

    (Being a southern, I saw respond with a middle finger and rebel yell)

  20. Target is going CRAZY. by SteveXE · · Score: 3, Insightful

    Targets security is going insane. I've seen them stop people who they watched pay for their items. The best was a guy who bought a Grill and only a grill. It was in a HUGE box and 2 target guys where wheeling it out for him. The security guard watched him pay for it and he still stopped him at the day to verify his receipt. All that does is tell your customers we dont trust you.

    1. Re:Target is going CRAZY. by brywalker · · Score: 1

      Funny thing about this is the fact that the only places that can legally stop you to check your receipt (unless they have proof you stole something, or set off the alarm) are the membership warehouses liek BJ's, Costco, etc. When you pay for membership, you agree to their operatiing terms. Best Buy, Target, etc. Just walk out the door. Go ahead. As long as you haven't stolen anything and you don't set off alarms you DO NOT have to stop for anyone. They will be illegally detaining you and you can threaten legal action. If they threaten calling the police, tell them that you will do it for them. Fear mongering at it's finest. Everyone believes that they have a right to stop you for any reason, but they need just cause.

    2. Re:Target is going CRAZY. by The+MAZZTer · · Score: 1

      On the other hand, if the guard only stopped people who he wasn't sure had paid for their items, he could be accused of racial/gender/age/etc profiling, regardless if it was true or not.

      A policy to verify with EVERYONE at least ensures this can't happen.

      As for me, a college student with no car, I do all my shopping online.

    3. Re:Target is going CRAZY. by Surt · · Score: 1

      They have actually a very simple policy designed to make the security guy's work easy enough for a guy who gets paid $6/hr to do it. Check the receipt on every item not in a bag. Check the receipt on any obvious high price item going out the store.

      That's it.

      The grill (which you described as big) was presumably not in a box.

      This also helps to prevent fraud committed by employees. Imagine that the cashier was helping his friend steal the grill. It looks like he went through the checkout, it looks like he paid for it, but when the security guard checks the receipt ...

      --
      "Who is the Journal of Quantum Physics going to believe?" --Stephen Hawking
    4. Re:Target is going CRAZY. by Surt · · Score: 1

      Note 'not in a box' -> 'not in a bag'. Sorry for the confusing typo.

      --
      "Who is the Journal of Quantum Physics going to believe?" --Stephen Hawking
    5. Re:Target is going CRAZY. by imthesponge · · Score: 2, Informative
    6. Re:Target is going CRAZY. by Sloppy · · Score: 1
      It was in a HUGE box and 2 target guys where wheeling it out for him. The security guard watched him pay for it and he still stopped him at the day to verify his receipt.
      They're checking the checker, not the customer. They wanna make sure the huge gas grill didn't cost 99 cents.
      --
      As copyright owner of this comment, I authorize everyone to defeat any technological measure which limits access to it.
  21. Re:"Privacy issues" don't bother me by Marxist+Hacker+42 · · Score: 1, Interesting

    Absolutely true- and a point I'm trying to get across to my bosses at Oregon Department of Transportation in their bid to use GPS tech to charge road-mile taxes.

    Privacy issues are transactional cost situations. If you're getting more benefit than danger, then the risk will become acceptable. Savings cards give you a return right at the checkout. I say that if we want everybody to use GPS traking for taxes, then we need to give them an equal added benefit, say, adaptive NDGPS based cruise control. Keep the cars separated out with line of sight bluetooth communications of the GPS information of both vehicles, and you've given added value to the driver. Maybe even partner up between a nice mapping software and bluetooth burst communications from http://www.tripcheck.com/ and you can have up-to-the-minute traffic jam avoidance in the Portland area.

    --
    SJW: a person who perceives an injustice, and while correcting it, commits a greater injustice.
  22. Back in the old days... by MightyYar · · Score: 4, Interesting

    Remember those hand held beepers that home answering machines used to come with? I managed a 5 and dime back in the early 90's. The most advanced pieces of technology that we had were some two-way mirrors. Whenever I suspected someone of shoplifting (but couldn't prove it), I would stand next to the exit with one of those beepers and hit it when the person tried to leave. I had about even odds on the person either immediately professing their guilt, running, or otherwise doing something funny in response to the beeper. It was quite fun, actually.

    And now my social commentary: we were in a really, really wealthy resort town. The people who were stealing (or at least who we caught stealing) were almost always the teenage daughters of the rich guys that came to the town for vacations... what gives? Any psychologists reading? I mean, we also caught some teenage boys and even a nun, but most were teenage girls. Older men and women were better at stealing, and usually it took the form of price-sticker swapping. We didn't catch them as often. Usually they would get caught by handing a mis-priced product to the cashier that had just spent an hour pricing the same item :)

    --
    W..w..W - Willy Waterloo washes Warren Wiggins who is washing Waldo Woo.
    1. Re:Back in the old days... by thorndt · · Score: 1

      Thrill seekers. They want to do something "bad", "forbidden", etc.

      --
      - The race is not [always] to the swift, nor the battle to the strong. -
    2. Re:Back in the old days... by penix1 · · Score: 1

      "The people who were stealing (or at least who we caught stealing) were almost always the teenage daughters of the rich guys that came to the town for vacations... what gives? Any psychologists reading?"

      No, but I did stay at a Holiday Inn last night...;-)

      I would suspect (this is just a guess though) that it is thrill / attention seeking behavior. Let's face it, when daddy arrives to pick up the little princess, she finally has his attention.

      When I was in college I worked for Burger King down the road from the local high school. Every year they had a game then afterwards would come into the store and proceed to tear the place apart in about half an hour. Confront the parents and the first thing out of their mouth is, "My little darling would never do that! You are lying!". Well, that all ended when we installed cameras and recorded the whole thing. All it took was playing the tape back to the parents and watch the fireworks. That was a great night!

      B.

      --
      This is a sig. This is only a sig. Had this been an actual sig you would have been informed where to tune for more sigs.
    3. Re:Back in the old days... by MightyYar · · Score: 1

      Yeah, I think you might be right. I guess boys do other, more dangerous things to seek their thrills. :)

      By the way, usually the MOTHERS come in to pick them up. I really hated calling parents when it was a friend of the family. If the parents copped an attitude like you were talking about, we simply said, "I don't have time for this - I'm just going to let the police sort it out," and pick up the phone. Not once did the parent continue to give us a hard time after that. We hardly ever really called the police on kids - only if we couldn't contact an adult. We always called the cops on the adults (except for the nun, who apparently missed her medication).

      --
      W..w..W - Willy Waterloo washes Warren Wiggins who is washing Waldo Woo.
    4. Re:Back in the old days... by lawpoop · · Score: 1

      "The people who were stealing (or at least who we caught stealing) were almost always the teenage daughters of the rich guys that came to the town for vacations... what gives? Any psychologists reading?"

      Boredom. Sheer boredom. Shoplifting is exhilirating because it is wrong. If you are successful, you get an item for free. If you fail, the punishment isn't too bad. Either way, you are guaranteed to have some excitement.

      --
      Computers are useless. They can only give you answers.
      -- Pablo Picasso
    5. Re:Back in the old days... by MightyYar · · Score: 1

      I guess I wasn't really questioning their motivation so much as why it was disproportionately teenage girls...

      --
      W..w..W - Willy Waterloo washes Warren Wiggins who is washing Waldo Woo.
    6. Re:Back in the old days... by MightyYar · · Score: 1

      That fits the profile of the girls we would catch pretty well except for two things: they weren't Jewish (or not obviously so), and the store was decidedly low-end. But you are right, they usually went for the jewelry... beads and charms and such.

      They don't have to go through the door. Remember, we were just calling their parents - not trying to get a conviction in a court of law. You're right, though, with the adults we would usually wait until they tried to leave the store to really seal the case.

      We would have people steal stuff at one location, try to return it, fail, and then go try to return it at another location. Amazing. We used to call each other at the various locations to warn them whenever we rejected someone's "return".

      --
      W..w..W - Willy Waterloo washes Warren Wiggins who is washing Waldo Woo.
    7. Re:Back in the old days... by lawpoop · · Score: 1

      Here's me extrapolating even more:

      Because it is risky behavior that has no physical repercussions. Teenage girls care about competing with each other on looks. If you injure yourself on a motorcycle, you aren't going to get to wear the latest fashions with a leg cast. However, a criminal record does not prevent you from wearing make-up or buying clothes. If you get caught shoplifting on vacation, word doesn't get back to school to ruin your reputation. If you are successful in your shoplifting attempt, you probably gain something that will win you even more cred amongst your peers, such as an ipod.

      In short, the risks -- physical, social, legal -- are minimal, and the reward -- excitement, free stuff -- is great.

      --
      Computers are useless. They can only give you answers.
      -- Pablo Picasso
  23. If it's your choice, it's ok by Opportunist · · Score: 1

    It's ok if you can choose to give up your privacy. You want the card 'cause it saves you money, fine. If someone doesn't, he can simply opt not to. FYI, there are even companies that give you good money if you tell them about your choices and shopping habits.

    It stops being ok if there is no chance to avoid it. Cameras don't discriminate between people who consider it ok to be filmed and those who don't. Also, it stops being ok when it becomes suspicious if you don't opt to take the card and be monitored.

    As long as you can choose, it's fine. It's not when it is forced upon you.

    --
    We used to have a Bill of Rights. Now, with the rights gone, all we have left is the bill.
    1. Re:If it's your choice, it's ok by FleaPlus · · Score: 1

      It stops being ok if there is no chance to avoid it. Cameras don't discriminate between people who consider it ok to be filmed and those who don't.

      I'm not sure I follow. Should it be illlegal for people to use cameras at all, since it's possible somebody who doesn't want to be filmed will wander into view?

      As long as you can choose, it's fine. It's not when it is forced upon you.

      What do you mean by being "forced upon you"? For example, to shop at Costco you -have- to have a membership card. Is that ok?

    2. Re:If it's your choice, it's ok by jhagler · · Score: 1

      to shop at Costco you -have- to have a membership card. Is that ok?

      Yes. There are certain stores (Costco, Sams Club, etc.) that require you to have a membership to shop there. If you don't want to be tracked -- don't shop there. The stores that require memberships are few and far between, you are by no means required to shop at them. If however they all start requiring memberships I see a lot more people starting to shop at the mom-and-pop's, altogether not a bad thing.

      As for full disclosure; I have a (free) discount card for my local grocery chain because, to me, the money I save is worth it (I don't care what they think my next door neighbor buys). At the same time I don't have a membership to Sam's Club because I did the math once and figured out that it wouldn't be worth it, their base membership is $40 and I can ususally find better prices at other stores if I pay attention.

      So, yeah, it's fine if they require you to have a membership to shop there; they just can't require you to be a member.

      --
      Never underestimate the power of human stupidity -RAH
    3. Re:If it's your choice, it's ok by Opportunist · · Score: 1

      It actually IS illegal (at least here) to arbitrarily take pictures of people (unless it is a "person of public interest", i.e. a celebrity). There are strict guidelines what you can and what you cannot film, as a "normal" person. You taking pictures of some landmark and someone runs through, that's ok, because you wanted to take a pic of the landmark and someone is "accidently" also in the picture. Singling out a person standing in front of the landmark and having the focus on the person is not.

      For the Costco example, you are not forced to shop at Costco. You can go to another store, there is no force involved in that. Your choice is to shop at Costco (and thus "give up" your privacy). It would be different if there was a law requiring you to identify whenever you want to shop at whatever place.

      --
      We used to have a Bill of Rights. Now, with the rights gone, all we have left is the bill.
    4. Re:If it's your choice, it's ok by FleaPlus · · Score: 1

      It actually IS illegal (at least here) to arbitrarily take pictures of people (unless it is a "person of public interest", i.e. a celebrity). There are strict guidelines what you can and what you cannot film, as a "normal" person. You taking pictures of some landmark and someone runs through, that's ok, because you wanted to take a pic of the landmark and someone is "accidently" also in the picture. Singling out a person standing in front of the landmark and having the focus on the person is not.

      Do you know of a good overview of such laws? It sounds like the line between what is legal and illegal is quite ambiguous. For example, what if somebody runs through the page of my camera and I'm running algorithms on it which are able to identify them and save the snapshot?

      It would be different if there was a law requiring you to identify whenever you want to shop at whatever place.

      I don't think anybody has even suggested this, but most of the comments in the thread seem to act like this is the case.

    5. Re:If it's your choice, it's ok by Opportunist · · Score: 1

      It's fairly simple. If you can credibly claim that your focus is the landmark or a "general view" of a (public) place, you're safe. Whatever you do with the pictures afterwards. If your camera is zoomed in and pointing right at the entrance of a cathedral at head level, you won't manage to get that claim through. This is, though, the legal situation in Austria concerning pictures. I have no idea what it's like in other countries. Different countries, different laws.

      And yes, the discussion was already here a while ago, I think back then it was about RFIDs and privacy loss. Imagine this scenario: Shop owners realize that they can save a ton of money by throwing out all those cashiers. You just drive your (RFID tagged) merchandize past some reader, then walk by with your (RFID tagged) credit card. Don't have one? Don't shop here. While it will certainly come to some stores, the question that was following was, whether the majority of shops would make use of it and thus require you to have a CC and be "monitored" for your shopping habits, considering it will allow them to save a quite sizable amount of money. Yes, I know, in some countries shop assistants make a few cents an hour, but with our minimum wage laws here, even the lowest kind of labour tends to be expensive, and thus replacing manpower with machinery is always very attractive.

      --
      We used to have a Bill of Rights. Now, with the rights gone, all we have left is the bill.
  24. Re:"Privacy issues" don't bother me by lawpoop · · Score: 1

    I'm suspicious that I'm saving anything with my shopper cards. I think all that's happened is that the normal sales that would be available to anyone who wanted to buy the item are now only available now to card holders -- that you aren't saving any money over and above that you would have saved before the shopper cards.

    --
    Computers are useless. They can only give you answers.
    -- Pablo Picasso
  25. Privacy please by Anonymous Coward · · Score: 1, Funny

    Yes, I advocate privacy when I'm stealing store merchandise too.

  26. What are their rights? by aggles · · Score: 2, Interesting

    So what if you walk out of the store, and the alarm goes off, you know you aren't guilty, and just continue walking. What can the store do except ask you to stop and hope you do? Are there any laws against disobeying the order of a private security guard?

    1. Re:What are their rights? by raehl · · Score: 1

      No, but you might find yourself pulled over a few blocks down the road, or entertaining some friendly neighborhood officers at your home.

    2. Re:What are their rights? by Anonymous Coward · · Score: 1, Informative

      There's lots of precedent for these kinds of issues. Basically:

      - they can only detain you until the police arrive
      - they can't detain you once you've left the store ("unlawful detainer")
      - they can't ask to see your receipt

      Note that this last point only applies to non-membership retailers -- if you're a Costco member (for example), you've agreed in advance to their terms and conditions. Regular retail stores do not have such an agreement with you.

      What happens next can be quite telling: I once had the Chief of Police drive over to my house from the next town because the Wal-Mart there (biggest employer and biggest retailer in said town) alleged that I had shoplifted. In the Big City, the cops would have told Wal-Mart where to stick it.

    3. Re:What are their rights? by Anonymous Coward · · Score: 1, Interesting
      Are there any laws against disobeying the order of a private security guard?

      Not that I know of, but some relevant florida laws are:

      A law enforcement officer, a merchant, a farmer, or a transit agency's employee or agent, who has probable cause to believe that a retail theft, farm theft, a transit fare evasion, or trespass, or unlawful use or attempted use of any antishoplifting or inventory control device countermeasure, has been committed by a person and, in the case of retail or farm theft, that the property can be recovered by taking the offender into custody may, for the purpose of attempting to effect such recovery or for prosecution, take the offender into custody and detain the offender in a reasonable manner for a reasonable length of time. In the case of a farmer, taking into custody shall be effectuated only on property owned or leased by the farmer. In the event the merchant, merchant's employee, farmer, or a transit agency's employee or agent takes the person into custody, a law enforcement officer shall be called to the scene immediately after the person has been taken into custody.
      The activation of an antishoplifting or inventory control device as a result of a person exiting an establishment or a protected area within an establishment shall constitute reasonable cause for the detention of the person so exiting by the owner or operator of the establishment or by an agent or employee of the owner or operator, provided sufficient notice has been posted to advise the patrons that such a device is being utilized. Each such detention shall be made only in a reasonable manner and only for a reasonable period of time sufficient for any inquiry into the circumstances surrounding the activation of the device.
    4. Re:What are their rights? by Surt · · Score: 4, Interesting

      No consequences to you unless he places you under arrest. And then he and the store are both fucked in court when you bring false arrest charges.

      http://en.wikipedia.org/wiki/Security_guard

      Of particular interest:

      Security personnel are not police officers but are often confused with them due to similar uniforms and behaviors, especially on private property. Security personnel derive their powers not from the state, as public police officers do, but from a contractual arrangement that give them 'Agent of the Owner' powers. This includes a nearly unlimited power to question with the freedom of an absence of probable cause requirements that frequently dog public law enforcement officers. Additionally, as legal precedents have further restrained the traditional police officers' power of "officer discretion" regarding arrests in the field, requiring a police officer to arrest minor lawbreakers, private security personnel still enjoy such powers of discretion largely due to their private citizen status. Since the laws regarding the limitations of powers generally have to do with public law enforcement, private security is relatively free to utilize non-traditional means to protect and serve their clients' interests. This does not come without checks, however, as private security personnel do not enjoy the benefit of civil protection, as public law enforcement officers do, and can be sued directly for false arrests and illegal actions if they commit such acts. ...

      Except in these special cases, a security guard who misrepresents himself as a police officer is committing a crime. However, security personnel by their very nature often work in cooperation with police officials. Police are called in when a situation warrants a higher degree of authority to act upon reported observations of the security personnel that could not be directly acted upon safely by the security personnel.

      --
      "Who is the Journal of Quantum Physics going to believe?" --Stephen Hawking
    5. Re:What are their rights? by 0123456 · · Score: 1

      "Would maybe stopping and clearing the situation up, thus maybe allowing the store to refine its procedures, and not escalating and accident into and incident, be too fucking much to ask of your highness?"

      I, for one, don't give a crap about 'their store' and 'their procedures'. I go to a store to buy things and give them money, and their job is to make that as painless for me as possible.

      For example, a couple of years ago I was visiting my girlfriend in Canada. She needed to buy something, so we went to one of the local stores, and as we were leaving, the machine beeped as I walked through. I'd been in the country for one day, hadn't bought anything in the store, hadn't shoplifted anything, but their machine was beeping at me anyway. Why should I stay and waste my time because their bloody security system is defective?

      This 'security' crap is another reason why I buy almost everything online these days. So much less hassle and usually cheaper too.

  27. And motivation is the key to enforcement by Harmonious+Botch · · Score: 4, Interesting

    I own a store ( a lot smaller than Best Buy ). I try to encourage my employees to think like the boss; to have the same goals and the same motivations. To accomplish this, one of their perks is to be able to consign merchandise here. When it sells, they get 80%, the house keeps 20%.

    So they have an incentive to prevent shoplifting, for it could be their stuff going out the door. THe most extreme case was when one of my employees ran after an obvious shoplifter, and tacked him across the street. He had him pinned down on the sidewalk, stolen merchandise spilled in plain view. He yelled for the employee in the place across the street to please call the cops. The other employee refused because he 'didn't want to get involved.' After all, why should he? He was paid by the hour and got the same amount whether he tried or not.

    1. Re:And motivation is the key to enforcement by HungWeiLo · · Score: 2, Insightful

      When I worked for a big box, I was told to not have any physical contact with the accused.

      Pinned down on the sidewalk? Does this formerly pinned-down individual and his lawyer own your store yet?

      --
      There are a huge number of yeast infections in this county. Probably because we're downriver from the bread factory.
    2. Re:And motivation is the key to enforcement by Bing+Tsher+E · · Score: 1

      A lot of the criminal element are stupid people. They are afraid of the police and 'fight authority' in whatever form. Thank goodness for this, because otherwise we'd be pinned down like bugs on tagboard by lawyers.

      I personally have a really excellent Leatherman. Better than I could afford. I got it from my wife, who picked it up off the ground out in the lumber area where she works. Someone who was stealing stuff and got caught at it was out in the yard and when they encountered him was frantically trying to cut through the chainlink fence to escape with the Leatherman. Apparently he escaped but left behind the nice tool.

      He never came back to get it, and I sanded his initials off it with the belt sander in the model shop at work. Now it's mine.

      At my wife's place of work they've prosecuted grandmothers and all sorts for shoplifting. No sympathy at all in that place. About the only way you can get away with shoplifting there if you're caught is to have a bunch of kids with you, and even then there've been instances where the kids end up in foster care cuz mom/grandma is in the klink.

    3. Re:And motivation is the key to enforcement by plague3106 · · Score: 1

      He had him pinned down on the sidewalk, stolen merchandise spilled in plain view. He yelled for the employee in the place across the street to please call the cops. The other employee refused because he 'didn't want to get involved.' After all, why should he? He was paid by the hour and got the same amount whether he tried or not.

      So when did the lawsuits hit you? Assaulting someone to stop shoplifting isn't legal as far as I know. Not that I like shoplifting; my wife and I caught someone, but they got away by the time the employees figured out what to do..

      More to the point though, why should the other shop care if you were robbed or not? You now know that if the same happens to them, you should stay out of it as well. You're lucky if nothing ever came from the incident.

    4. Re:And motivation is the key to enforcement by Slashdot+Parent · · Score: 1
      Do yourself a favor: talk to a lawyer who is familiar with retail and shoplifting about your "tackling shoplifters across the street" policy. The rules for handling shoplifters vary from state to state, and there are big penalties for violating them.

      It's worth an hour of somebody's time to help you develop a sound policy.

      For what it's worth, I'm not aware of any state that allows your employee to do what he did. You dodged a huge liability bullet on that one.

      --
      They don't grade fathers, but if your daughter's a stripper, you fucked up. --Chris Rock
  28. Policy on this varies extensively.... by raehl · · Score: 4, Insightful

    As someone who knows quite a few people who work retail and work retail loss prevention, you could have very simply been at a store where no one is authorized to do anything about shoplifters except specified loss prevention employees.

    Or, a store where secrity watches you pretty closely on camera and the employees know that if you set off an alarm, and then get back to the register to have it deactivated, and loss prevention hasn't shown up already, that you're in the clear.

    Or, you could live in a state where concealing unpurchased items is enough for a shoplifting conviction, in which case if you go through the securty gates with stuff in a bag, either you've already purchased the items and someone forgot to deactivate the tag, or loss prevention never saw you put something in the bag and there's nothing they can do about it anyway (and most times, if you're in the store with a bag from that store, loss prevention is going to be all over you.)

    It may appear unreasonable to you, but you ust don't know how (or why) it works the way it does.

    1. Re:Policy on this varies extensively.... by Achromatic1978 · · Score: 2, Insightful
      no one is authorized to do anything about shoplifters except specified loss prevention employees

      Because of insurance. If there is any insurance against liability and such in these cases, you can bet the premiums will change based on whether you allow anyone to do anything, or only 'trained' specified individuals.

      Rightly, or wrongly.

    2. Re:Policy on this varies extensively.... by Anonymous Coward · · Score: 1, Informative

      I worked at two convienence stores during college who handled shrinkage in vastly different ways:

      -The first store was a national chain (let's just say it had a couple of numbers in the name and that I wore a green smock for my work uniform). We were told specifically that under NO circumstances should we attempt to apprehend or detain a suspected shoplifter. Said company was much more concerned with the safety of its employees than the loss of a few dollars worth of overpriced merchandise.

      -The second store was a regional chain, where because of shrinkage, the employees were "encouraged" (read: expected) to confront shoplifters, detain them if possible, and notify law enforcement. Pretty hard to do when you're the only person working, it's late, and you have to close. Employees were also held liable for any "gas & dash" incidents (people filling up, then driving off without paying). This chain has spent thousands on hiring a private investigation firm to not only analyze security camera footage synched with register records, but park PIs to watch stores and confront any employee who leaves a store with merchandise to ask for a receipt.

      You can probably figure out which of these stores is known to the punk kids in town as the easier shoplifting target.

  29. $30 billion lost by Gnpatton · · Score: 1

    I'd like to point out that $30 billion lost is based on the price of the item, and not the cost to make.

    For instance, jeans at a $60 markup (from cost to make, not including advertizing) means that 500,000,000 jeans were stolen last year. Still a large number in my opinion.

  30. You would never know it was there. by raehl · · Score: 1

    Security tags weigh less than a paperclip, and can be hidden VERY well. I once bought a wallet at a store where my wife worked, and whenever I would fly after that I would set off the metal detector at the airport. And when they would wand me, the wallet would set off the wand.

    Still took SIX trips through airport security before a TSA agent got zealous enough to find the security tag embedded in some recess of the wallet. (The others looked enough to be sure there wasn't something nefarious in there and then just let it go.)

    So, no, you're not going to know the tag is there, short of tearing the product apart.

  31. Think you're confused... by raehl · · Score: 1

    Back then companies weren't so blatant as to openly suggest a large # of our 'customers' were liberating the products, but that was precisely what was happening.

    The people who pay for the item are the customers. The people who shoplift are criminals.

  32. Target by luckynoone · · Score: 1

    Target Corp has some crazy AP technology. They actually hold seminars and train the FBI. They setup the surveillance for the entire downtown Minneapolis area. They also rushed some tapes to make critical identifications in big cases to their AP division. They do large busts, including international fencing rings and stuff. They are absolutely huge when it comes to assisting the law enforcement community and have won a few awards.

    I don't think consumers have anything to worry about. Who really cares what you buy at a Target store? If you are willing to let the cashier know then why not the AP staff? The odds are so ultra low anyways that they actually are paying attention to you.

    1. Re:Target by geekoid · · Score: 1

      because the cashier will forget it amongesyt the 5000 other items she scans, a computer will not.

      I don't want ot advertised to, contacted, or hace to worry that my info gets out.

      I don't want to be tracked, or be marked for 'suspicios' purchases.
      I want to be free to do what I want.

      --
      The Kruger Dunning explains most post on /. http://en.wikipedia.org/wiki/Dunning%E2%80%93Kruger_effect
  33. Re:Privacy? In a Store? Which Amendment? by hibiki_r · · Score: 1

    Customer shoplifting is a noticeable part of shrinkage, but it's definitely not the only part, and in many retail stores it's not even the major cause. More often than not, employee theft or incompetence will be the cause of shrinkage. Throwing merchandise in the garbage to pick it up later, just taking stuff when the employee leaves the shift, or just forgetting to ring an item are the more common reasons for shrinkage in many US chains. When you add to this all kinds of underhanded tactics to take cash directly from the store, shoplifting becomes the least of your troubles. I've not looked at the fraud numbers for an electronics chain like CompUSA, so there is a chance that shrinkage had a completely different shape than it does in apparel, groceries or furniture.

  34. Just do you part to fight back... Sousveillance by phatvw · · Score: 1
    For fun times, bring a video camera into an airport or wal-mart and start filming the ceilings and asking the officials what the dark hemispheres are. If they are allowed to film you without explicit permission, why aren't you allowed to film them for your own personal protection?

    I want to make a T-shirt to sell to black hat attendees that reads something like: "By looking in my direction you implicitly agree to have your likeness stored in my feeble brain and/or my camcorder flash memory cartridges."

    But I'm too dumb/lazy to make it into a snappier statement.

    Here are some links on Sousveillance so I can earn my +1 informative point:
    1. Re:Just do you part to fight back... Sousveillance by ScentCone · · Score: 1

      If they are allowed to film you without explicit permission, why aren't you allowed to film them for your own personal protection?

      Because you're on their private property, and by being there, you agree to the terms and acknowledge the signs they post (you know, "Surveilence Technology In Use," etc).

      It's so simple: if you don't like the atmosphere created by a retailer that's tired of losing their their shirts because they're ... uh ... losing their shirts, well... buy your shirts somewhere else. Or, open up your own retail operation and get a big fat education on this subject the hard way. It only takes a small percentage of thieving asshats to make it actually very unpleasant to run a shop, big or small.

      --
      Don't disappoint your bird dog. Go to the range.
    2. Re:Just do you part to fight back... Sousveillance by phatvw · · Score: 1

      Because you're on their private property, and by being there, you agree to the terms and acknowledge the signs they post (you know, "Surveilence Technology In Use," etc).

      Ok perhaps I didn't explain my position well enough. I'm not arguing the right for a store to operate cameras. Their property - their rules. I don't have a problem with stores that have cameras - I'm not camera shy at all. But why can't I have my own camera in their store? Sometimes you'll see a "no phtographs allowed" sign, sometimes not. But regardless of any signage, in almost all cases, security doesn't like you to have your own camera. Why?

      And what about public government buildings and airports? Why is it ok for my eyes to see things but not a camera?

      Hearing impaired folks get to use in-ear hearing aids without questions. Why can't I use some image processing software and a camera to help me see better and for my own personal protection? What if I want a visual record of all the people I deal with because I have a brain tumour that affects my memory. Ever see the movie Memento? If we don't allow cameras in public spaces then we are potentially discriminating against folks that could really use technology to ease their suffering.

      Think these scenarios are too far-fetched? Think again...

  35. Re:"Privacy issues" don't bother me by xeoron · · Score: 1

    Plus you can always give false personal info. I clearly gave CVS false info and they did not care. One example I have used at a different store: Jane Doe that lives on 194 Anonymous St.... with a phone number of 432-111-1111.

  36. IBM Commercial by SonicSpike · · Score: 1

    If I remember correctly it was an IBM commercial.

    --
    Libertas in infinitum
  37. Only on /, by SonicSpike · · Score: 3, Funny

    Only on /. would someone make a point to mention that they put on clean underware before leaving their domicile. I think normal people must take clean underware for granted!

    *rolling eyes*

    --
    Libertas in infinitum
    1. Re:Only on /, by hakalugi · · Score: 1

      have you seen her clothing line? http://www.clearplastic.com/ she better be wearin' clean undies more ofthen than the once every 10 years when she hits the mall.

      --
      If she floats, she's a witch.
    2. Re:Only on /, by Surt · · Score: 1

      Only on /. would someone make a point to mention that they put on clean underware before leaving their domicile. I think normal people must take clean underware for granted!

      Only on slashdot would someone try to get away with first claiming to be a woman, then a fashionable woman (who reads and posts on slashdot no less) capable of making their own clothes, then blow their cover by talking about putting on clean underwear before leaving home.

      --
      "Who is the Journal of Quantum Physics going to believe?" --Stephen Hawking
    3. Re:Only on /, by ObsessiveMathsFreak · · Score: 1
      Only on /. would someone make a point to mention that they put on clean underware before leaving their domicile. I think normal people must take clean underware for granted!
      I think most normal people simply don't let their underwear get very dirty.
      --
      May the Maths Be with you!
    4. Re:Only on /, by stry_cat · · Score: 1
      Only on /. would someone make a point to mention that they put on clean underware before leaving their domicile. I think normal people must take clean underware for granted!


      Not so sure about that. The dress code at my middle school said that every child would have to wear clean underwear (only part of the code I thought was legit). This was a suburban school in an afluent area back in the 80's. The school even won some kind of Presidential award from Regan.
  38. RFID chips, my mini-commentary by Antony-Kyre · · Score: 1

    I do not oppose RFID chips if they are used correctly.

    As long as the chip information is purged from their system once the return policy has been passed (like 90 day returns, whatever the store's policy), that's fine. They don't need to keep information in their system passed that.

    Maybe we need legislation introduced to make it illegal for any store to retain RFID-based information for more than 3 months once an item has been purchased.

    1. Re:RFID chips, my mini-commentary by NaDrew · · Score: 1
      I do not oppose RFID chips if they are used correctly.
      I agree, but from the retailer's point of view. I work part time at a chain bookstore, and it's quite maddening when the (completely obsolete, by the way) inventory system reports n copies of a certain title but it's nowhere to be found. If each book was RFID-tagged when it was received into the system, we could use our portable inventory terminals to easily find any book in stock at any time. It would make inventory a hell of a lot easier, too. We already deactivate the EAS tags at the register, so deactivating the RFID tags would be just as easy.

      Unfortunately it will never, for values of "never" up to about ten years, happen. This company is still running their POS on, believe it or not, Windows 95.
      --
      Vista:XPSP2::ME:98SE
  39. In the dark by Plutonite · · Score: 2, Insightful

    I think stores should do all the freakish Big-Brother stuff they want to protect their valuable commodities, but people need to be informed. If the methods are effective, they will work whether people know or not (perhaps even better if they do)- if not, they will fail once a thief gets wind of the details.

    You can't get software security by hiding your code, and you can't get store security by keeping us in the dark.

    P.S on RFIDs, I just walked out of a library with an RFID tag that failed to register with the checkout machine as borrowed, but allowed me to get past the front door. Since I was informed about the tag (standard anyway, but for arguments' sake) I went and reported it. But if they were playing wise-ass on us, I would have kept the book for ever and ever. And ever.

  40. re: Computer City by King_TJ · · Score: 2, Interesting

    I can tell you for a fact that theft at the Computer City stores we used to have here in St. Louis, MO (USA) was mostly by employees. I used to run a popular computer BBS back in those days, and one of their employees offered to barter hardware for download credits with me one time. I visited his apartment, willing to discuss the idea - and found a large walk-in closet stuffed full of brand new CD-ROM drives, RAM, hard drives, and other goodies. He worked at Computer City and admitted that a group of them were collecting up as much stuff as they could from the store, in order to get a "better salary out of the cheap bastards".

    Another time, I was interested in buying an expansion board to do general MIDI with ROM samples on a Soundblaster AWE type csound card. Computer City supposedly had 2 in stock at the store closest to me, but when I got there, they were unable to locate anything except empty boxes. Shortly afterwards, a guy I knew told me that he had "connections" who could get me one of those cards cheap, as long as I didn't mind it was "hot". Funny... one of his buddies worked at Computer City.

    That place seemed to generate a lot of ill will with people ... One store by me was Arab-owned and operated, for example, and many people felt it should have been run by an American instead. Another just had constantly poor customer service. You could walk around for 30 minutes trying to get help and nobody would seem to be around. I think that's really why they experienced such high loss-rates. Employees were all out to screw the stores over, and many who shopped there didn't feel guilty buying property known to be stolen from the place either.

  41. Re:"Privacy issues" don't bother me by Don'tTreadOnMe · · Score: 2, Interesting
    I know this: I shopped at Martins in West by God Virginia (USA), and shopped there regularly before they introduced their "Shopper Card". I didn't get one, at first, thinking, "why do I need this?"

    Then I noticed that my normal shopping bill went up by a few dollars, in the space of a week. I started looking around, and sure enough, items that I regularly bought for $4.99, or whatever, now had "$4.99" in some bold color, and underneath in very small print, said, "$5.99 without shopper card".

    So I got a card, and then had to replace it a year later when it wouldn't read anymore. "Just put your phone number in the number pad..."

    "Ummm, I had a different number then, and don't remember what it was."

    Now I just use my work number, and have discovered that most of my co-workers do, too, so we don't even have to lie on the stupid forms anymore: Someone from work has already signed up at every store in the area.

    And what will they do when I move and someone else gets the phone number, if that is the "unique identifier" that they are using?

  42. insert subject here by Red_Chaos1 · · Score: 1, Insightful
    "With $30 billion lost to shoplifting and employee theft last year, retailers are turning to increasingly sophisticated electronic surveillance systems to fight theft...."
    Or, you know, they could use that money to actually pay their employees decently and give them beneifits, etc. You know, boost morale, pay people what their work is actually worth to the company, make them feel appreciated, etc. But nah, we'll keep stripping away all the things that make having X job worth a damn, treat the employee like crap, and spend wads on otherwise unecessary surveilance aimed at them. <Insert ginormous rolling eyed smily here>
  43. Re:Privacy? In a Store? Which Amendment? by BryanL · · Score: 1

    I would love RFID tags left on my CD/DVDs. What I want is a reader/scanner and some software so I can inventory my library and keep track of when my friends/family walk out with one or two. I don't mind them being borrowed, I just want to know when they go out the door and with whom. Plus,it would be nice to know what I have.

  44. wrong approach by geekoid · · Score: 1

    "No one wants to tip off shoplifters or advertise that they suspect their customers."

    trying to catch someone is expensive, hard to do, error prone, and has a sizable civil risk.

    IT is far better to have people appoach suspects and talk to them, or just obviously follow them.

    --
    The Kruger Dunning explains most post on /. http://en.wikipedia.org/wiki/Dunning%E2%80%93Kruger_effect
  45. And shallow pockets matter by Harmonious+Botch · · Score: 3, Insightful

    As the owner of a tangible piece of property, or as an agent ( employee ) of the owner, you have the right to grab people who steal from you. You can make a citizen's arrest. You just have to be able to convince a judge/jury in civil court that your actions are reasonable. You can use force, just no more than a judge considers neccesary.

    You are a perfect example of what I am talking about in GP. ( And I mean no offense by saying that. ) Your employers decided to give you an incentive not to prevent shoplifting. They told you only the bad side of grabbing shoplifters. And you responded accordingly.
    It all makes sense from their point of view. When they have multi-million dollar deep pockets they are a target for a lawsuit by a lawyer operating on contingency. Even if that lawyer knows that his odds of winning are only 1 in a 1000, it still makes sense for him to try it. So they take the low-risk approach.
    But for me, whose total possesions would bring less than a 100 grand if seized and sold at fire sale, it does make sense for me and my employees to use force. I have relatively shallow pockets. I'm not a potential target for a contingency lawyer. No lawyer will touch a lawsuit against me unless the plantiff pays thousands up front.

    It is kind of ironic. Criminal law codes permit them to grab people, but civil law ( as it is currently understood ) makes it unreasonable.

    IANALBIAMTO ( ...but I am married to one )

    1. Re:And shallow pockets matter by plague3106 · · Score: 1

      As the owner of a tangible piece of property, or as an agent ( employee ) of the owner, you have the right to grab people who steal from you.

      No you do not. Only the police have that power; grabbing someone without their permission is called Simple Assault, and is illegal.

      You can make a citizen's arrest. You just have to be able to convince a judge/jury in civil court that your actions are reasonable. You can use force, just no more than a judge considers neccesary.

      Only if you witness the person committing a felony. AFAIK, shoplifting is a misdemeanor. Any use of force may be considered assult, because usually the burden will be on you to PROVE it was necessary, just like killing in self defense requires you prove there was no other option, and usually that's exteremely difficult.

    2. Re:And shallow pockets matter by Detritus · · Score: 1

      The problem is maturity and training. I've run into more than a few "loss prevention specialists" who acted like juiced-up high school football players who've watched too many cop shows on television. I wouldn't trust them to mop the floor, let alone detain a suspected shoplifter. People have been killed and seriously injured while being detained by people who have more testosterone than brains. I'd rsther see stores hire off-duty cops or other people who have been properly trained in the law and the use of force.

      --
      Mea navis aericumbens anguillis abundat
    3. Re:And shallow pockets matter by bcmbyte · · Score: 1

      I think the cops from Mr. King's arrest are looking for part time work. There is a cop in San Diego that was off duty and shot a football player the other night, he might be looking for a job. I don't trust cops any further than I can push their cop cars up a hill. Rather have some numb looking security guard sitting there, doing little to nothing and when I walk by with out showing my receipt he just smiles and says, "Have a nice day."

    4. Re:And shallow pockets matter by blackest_k · · Score: 1

      most losses are not out the front door but out the back, however most stores concentrate on the front door

      how store security is tackled depends entirely on the rights within that country
      falsely detaining someone can cost around 15,000 euro in some countrys, making physical contact with someone can be deemed assault and also cost 1000's of euro's.

      In other countrys you have to check in your bags and a security guard will check your shopping against the reciept as a matter of course.

      of course niether of the countrys i am thinking off are the usa, your rights may vary.

    5. Re:And shallow pockets matter by Mattintosh · · Score: 1

      As the owner of a tangible piece of property, or as an agent ( employee ) of the owner, you have the right to grab people who steal from you.

      No you do not. Only the police have that power; grabbing someone without their permission is called Simple Assault, and is illegal.


      Yes you do. At least in the USA, anyway. Grabbing someone is not assault. Battery, maybe, but not assault. "Assault" is a verbal threat of harm, not the actual physical harm itself (that would be "battery"). And if there's no threat, there's no assault. And if there's no harm at all, there's no battery.

      You can make a citizen's arrest. You just have to be able to convince a judge/jury in civil court that your actions are reasonable. You can use force, just no more than a judge considers neccesary.

      Only if you witness the person committing a felony. AFAIK, shoplifting is a misdemeanor. Any use of force may be considered assult, because usually the burden will be on you to PROVE it was necessary, just like killing in self defense requires you prove there was no other option, and usually that's exteremely difficult.


      No, a citizens arrest requires that you witness an illegal act and have the power to detain the criminal. Such things can include shoplifting, murder, copyright infringement, failure to yield to an electric signal, jaywalking, statutory sodomy, or many other offenses, both small and large, misdemeanor and felony. At least in the USA, anyway. You don't have to prove anything, in fact, you're the proof. You witnessed their crime and will be considered "evidence" in the case against the person you arrest. You simply detain the person until the police can take custody of them, then you file a police report against them as a witness of their crime. It is illegal to file a false police report. And as a witness, you open yourself up to the possibility of being picked apart like carrion by a lawyer/vulture in a court of law, possibly ending with a conviction for filing a false report, perjury, or contempt of court (depending on the judge's mood that day).

    6. Re:And shallow pockets matter by plague3106 · · Score: 1

      Yes you do. At least in the USA, anyway. Grabbing someone is not assault. Battery, maybe, but not assault. "Assault" is a verbal threat of harm, not the actual physical harm itself (that would be "battery"). And if there's no threat, there's no assault. And if there's no harm at all, there's no battery.

      http://www.ojp.usdoj.gov/bjs/abstract/cvus/definit ions.htm#simple_assault

      Grabbing at someone can easily be construed as an assult.

      No, a citizens arrest requires that you witness an illegal act and have the power to detain the criminal. Such things can include shoplifting, murder, copyright infringement, failure to yield to an electric signal, jaywalking, statutory sodomy, or many other offenses, both small and large, misdemeanor and felony. At least in the USA, anyway.

      http://www.criminalattorney.com/pages/firm_article s_citizens_arrest.htm

      It varies by state, but most states only allow it if the arrestee has committed a felony.

      You don't have to prove anything, in fact, you're the proof. You witnessed their crime and will be considered "evidence" in the case against the person you arrest. You simply detain the person until the police can take custody of them, then you file a police report against them as a witness of their crime. It is illegal to file a false police report. And as a witness, you open yourself up to the possibility of being picked apart like carrion by a lawyer/vulture in a court of law, possibly ending with a conviction for filing a false report, perjury, or contempt of court (depending on the judge's mood that day).

      If you are not legally allowed to make a citizen's arrest (which is usually the case if the person committed only a misdemeaner, which is what shoplifting is classified under) you may be charged with assault, even if you don't injure the other person. Again, it depends on where you are, but in many places you've assaulted someone if you simply touch them without their consent. Simple Assault is assault without a weapon. Note that the degree of assault depends on if you actually hurt them or not as well, so assault isn't always just the threat of violence.

  46. Re:"Privacy issues" don't bother me by bobsledbob · · Score: 1
    --
    Beware of geeks bearing formulas.
  47. RFID "horror" story by aelfwyne · · Score: 3, Interesting

    My worst problem with this is, as others, when the RFID tags are not deactivated. In my case, it was a pair of shoes someone had bought me for a gift. Problem was, the tag wasn't deactivated. Additionally, the tag was BUILT INTO the shoes! Every time I entered and left a store wearing the shoes, it would set off the alarms. I had more than one overzealous doordude try to stop me. Eventually I got to where I would warn them before I even stepped through and hold my hands out so they could see I wasn't carrying anything. One refused to listen and tried to detain me - I told him to get his *@*## hands off me before I had to defend myself against unlawful detainment. He was furious, but I had already explained to him the situation, and he was too stupid to comprehend that a tag might be on something I OWN and not have been deactivated!

    Finally, when the shoes were completely worn out, I cut them up and found the tag. It was deep inside between two layers of cloth - it had to have been put in there at the factory.

    --
    -- If it ain't broke - overclock it more.
    1. Re:RFID "horror" story by ObsessiveMathsFreak · · Score: 1
      The tags are indeed being installed in the factories: in the tongues and soles of shoes, in the waistbands of pants and skirts, in the collars of shirts and jackets. Etc.
      Just like in Enemy of The State.
      --
      May the Maths Be with you!
    2. Re:RFID "horror" story by Sloppy · · Score: 2, Interesting
      Suppose you buy a shirt at Walmart and take it home and wear it, and at some point go back to Walmart wearing that shirt. How can you prove you paid for it previously? Suppose it's a handbag or wallet. Prove you didn't just steal it from the store.

      Why bother trying to prove this? You don't need to prove anything. Let them worry about proving your guilt. And if somebody sells clothing that contains chips that set off alarms, then setting off alarms isn't proof of theft -- hell, it isn't even circumstancial evidence of theft anymore. It's just noise and makes theft detection harder. This isn't your problem (unless you own Wal-Mart stock) so let someone else have this headache. Don't worry; be happy. :-)

      --
      As copyright owner of this comment, I authorize everyone to defeat any technological measure which limits access to it.
  48. Re:"Privacy issues" don't bother me by penix1 · · Score: 1

    "Absolutely true- and a point I'm trying to get across to my bosses at Oregon Department of Transportation in their bid to use GPS tech to charge road-mile taxes."

    They are trying to gather steam for this notion in my state as well. Schemes like this are just plain silly besides being a HUGE intrusion on privacy. What prevents a stalker from cracking the transmitter this device most assuredly will have and using it to track his victim to their death? The lawyers will have a field day with this one.

    B.

    --
    This is a sig. This is only a sig. Had this been an actual sig you would have been informed where to tune for more sigs.
  49. It doesn't take much... by ovapositor · · Score: 4, Insightful

    I was doing some low voltage wiring repair at a high end lighting retailer. Turns out that their shrink was staggering before they simly installed some video cameras in the wharehouse. Some of them were not even functional, but you could not tell which. Their employee theft problem went away over night.
    The threat.. implied or real.. of watching employees is often enough to encourage desired behavior. It is a direct application of game theory.

    1. Re:It doesn't take much... by Politburo · · Score: 1

      The threat.. implied or real.. of watching employees is often enough to encourage desired behavior. It is a direct application of game theory.

      That's not game theory. It's a panopticon.

  50. Re:"Privacy issues" don't bother me by TheGratefulNet · · Score: 1

    while (1) {

    them: "here sir, please fill out this form and you can start using your 'savings' card today."
    me: "I'm kind of in a hurry, can I fill it out and get the top part back to you?"
    them: "sure. have a nice day."

    }

    --

    --
    "It is now safe to switch off your computer."
  51. Wal-Mart by LearningHard · · Score: 1

    Everyone knows about the tags that set off the ICS or whatever they are calling it these days. Those are completely useless since they have old ladies manning the front doors who can't stop anyone. Here in my town they just installed RFID but have yet to get any RFID merchandise. They do have some nifty tricks like laser designators that signal the cameras to follow targetted people. They can use them to track up to six "targets" at once.

    Oh, btw the wal-mart in Bryant, AR does not prosecute ANY shoplifting because of complaints by the county court about all the work they were having to do. This includes the guy that I observed getting caught FIVE, YES FIVE times inside of two hours trying to steal a 1500 dollar lcd tv. He was never charged, police never called. He was only told not to come back.

  52. It's not the customers... by ChePibe · · Score: 1

    In cases like that, it's often the employees they don't trust.

    It's not that hard to slap on a lower-priced sticker from an item, arrange with your good buddy to scan you through, and make a normal looking transaction a quick pay-off.

    The guy checking the receipts is checking up on the employees just as much - if not more - than the customers.

  53. For this sort of money ... by snoggeramus · · Score: 1

    For this sort of money they could afford to hire extra staff instead. Not only would stock losses lessen, but service levels would be up too.

  54. Re:"Privacy issues" don't bother me by ForestGrump · · Score: 1

    Or when I lived at home with my parents, groceries weren't something I would buy. So when I did go to the store, it would be for something my parents don't pick up such as chips, soda, cheese, butter, canned foods. you know, the stuff that the insurance company would "die" over if they ever got a hold of my "prefered club shopper" records.

    --
    Is it true that more people vote for the winner of American Idol, than vote for the president? -Ali G.
  55. Mostly a Strawman by mdm42 · · Score: 4, Interesting

    For supermarket chains, the serious losses are not from shoplifting. The really serious theft is the entire truckloads of goods that never make it in the backdoor of the store, but that the chain ends-up paying for. These operations are usually operated by insiders, often reaching up to quite senior management levels, as full-time businesses-within-the-business.

    None of this tracking nonsense is going to make the slightest dent in that.

    --
    New mod option wanted: -1 DrunkenRambling
  56. The Price... by ObsessiveMathsFreak · · Score: 1
    I just checked my last grocery receipt and I have saved somewhere between $200 and $250 this year so far using that card.
    If that's the price of freedom, I pay it gladly.
    --
    May the Maths Be with you!
  57. Nearly here... by Gordonjcp · · Score: 1

    At the moment a lot of large stores have "self checkout" lanes where you scan and bag stuff yourself. These use various clever means to detect that the thing you've scanned is the thing you bag. In a couple of years, once the price goes down, each item will have its barcode on an RFID tag. Put everything in your bag, walk through a thing similar to existing security gates in stores, and within about 10 seconds it will have worked out all the items you bought, priced them up, and you just put in your card, tap in your PIN and away you go. I don't know how they deal with things like loose onions or other items that have to be weighed. I suppose you'd still have to do that.

    It's the polite way to stop shoplifters, too. Walk out with a bottle of vodka in your jacket? You get charged for it just the same...

  58. RFID Art Protest by MrRee · · Score: 1

    OK--next time you are at X-mart try and collect as many RFID tags as you possibly can. Then attach them to your body in creative and interesting ways. Finally--run for the door. When stopped asked for a body search.

    This could be a lot of fun with a large group of 20-30 conspirators.

  59. Shopper discount cards by z80kid · · Score: 1
    The local grocery store has those. They also have a "store card" that they can run through the register as a courtesy if a customer forgot his card.

    I don't have a card. I always tell them that I forgot it, and they run the store card for me. So I can have my privacy AND my discount too.

  60. Re:"Privacy issues" don't bother me by Don'tTreadOnMe · · Score: 1
    Exactly!

    I hope they do analyze them once in awhile...

    (And why was your response modded "Flamebait"?)

  61. Re:Privacy? In a Store? Which Amendment? by camusflage · · Score: 1

    The cameras and high-density servers just do their job, only more efficiently and less expensively.

    And don't bitch about missing "Murder She Wrote" or "Matlock", or how those crazy kids dress these days, or how their car got forty rods to the hogshead...

    --
    The truth about Scientology, Xenu, and you: Operation Clambake
  62. Re:"Privacy issues" don't bother me by scrooks · · Score: 1

    You're not "saving" money by using the card. You're avoiding being raped like those who don't use a card. In most cases the sale price for using the card is just the normal price -- the price you pay if you go across the street to the store that doesn't require a card.

    And that is why I go across the street.

  63. On the other side of the spectrum by nFriedly · · Score: 1

    A lot of stores try to hide their security equipment. I guess that makes sense for them.

    Here's the flipside of that: A friend of mine works in a smaller store that can't afford much of a security system. So they bought the little tags that you can pin on to items (The shop sells a lot of clothes) and they put them on the articles and dont try all that hard to hide them. The funny part is that the store doesn't even have the detectors at the doors!
    Their theory is that shoppers / shoplifters see the taged clothing items and just assume that the rest of the security system is in place. The best part is that it seems to be working!

  64. Re:Privacy? In a Store? Which Amendment? by Sloppy · · Score: 1
    I swear, some days Slashdot just seems so... analog and anti-progress.
    Yeah, because the article summary and editor's comment clearly said that this use of technology should not be tolera-- oh wait, no it didn't.
    --
    As copyright owner of this comment, I authorize everyone to defeat any technological measure which limits access to it.
  65. Self Pay Terminals.. by SevenHands · · Score: 1

    As Self Pay Terminals become more the norm throughout the department stores, I wonder how the tags that require deactivating are deactivated. Possibly by scanning the barcode. But that would require the tracking tag to be placed by the barcode, thus enabling easy location and possible removal of the device.

    1. Re:Self Pay Terminals.. by cr0sh · · Score: 1
      I have a couple of passive RFID tags that I got from books purchased at B&N's B&M stores - both of these tags are alike, and were "blown in" between the pages of the books. What is interesting is that they are UPC stickers - on one side you can see the RFID traces (little square in the middle with a long lead "antenna" spiralling around it), the other side is a UPC - both tags, from two different books and two different days were identical - so I think it was some kind of technology test they were running, where they randomly stuck them in books (but didn't want to stick them ON the books) and later tested scanning them or something.


      So, your idea isn't too far off - the UPC -is- the RFID...

      --
      Reason is the Path to God - Anon
  66. 'Shrinkage' by evansvillelinux · · Score: 1

    In my day, shrinkage came from swimming, not shoplifting.

    --
    IMHO, IANAL, TINLA, etc...
  67. Re:"Privacy issues" don't bother me by Marxist+Hacker+42 · · Score: 1

    The point is still that it has to be a risk-benefit analysis. What's to stop a stalker from cracking the frequency & digital address of your cell phone and tracking you that way? Or better yet, just using the spoof that The Register used with Verizon to turn on web based cell phone tracking (all that is needed is 30 seconds alone with the phone while you're logged in with another phone on the same account)? Nothing- but the benefit of carrying a cell phone outweighs the risk for most people.

    Most privacy concerns come down to such transactional costs- and the way to get people to accept the risk is to provide a benefit that far outweighs the risk.

    --
    SJW: a person who perceives an injustice, and while correcting it, commits a greater injustice.
  68. Theft = Signs of bigger problems by blahplusplus · · Score: 1

    IMHO the fact that theft is so widespread is a sign people aren't being paid enough and prices for many items are too high.

  69. Re: Computer City by gstoddart · · Score: 1
    That place seemed to generate a lot of ill will with people ... One store by me was Arab-owned and operated, for example, and many people felt it should have been run by an American instead.

    Essentially, this means white guy, doesn't it?

    There are a lot of Americans of every ethnicity the last I heard, including Arabs.

    Cheers
    --
    Lost at C:>. Found at C.
  70. Re:My Rights Online?? by LunaticTippy · · Score: 1

    This data will be available online. It bothers me that my shopping habits will be available to hackers, suspicious girlfriends, bored policemen, actuarial agents, employers, enraged stalkers, and so forth. Not to mention the occasional online publication of various databases, loss of backups, and laptop theft.

    --
    Man, you really need that seminar!
  71. Re:"Privacy issues" don't bother me by penix1 · · Score: 1

    There is a point where risk outweighs benefit. I don't own a cell phone and never will since they don't work in the hollows of WV. They are expensive annoyances that I live without.

    You will find it hard to convince people here that the taxes already collected for road work isn't enough. Besides, unless it is nationally mandated, it is a futile effort for a single state to have it. Nothing prevents a citizen in one state from purchasing a car from another that doesn't have the GPS. They would also have to outlaw tampering with the things. No, this type of scheme is too risky to both the state (loss of revenue due malfunction / tampering) as well as the owner (big brother is watching you).

    B.

    --
    This is a sig. This is only a sig. Had this been an actual sig you would have been informed where to tune for more sigs.
  72. Re:"Privacy issues" don't bother me by Marxist+Hacker+42 · · Score: 1

    You will find it hard to convince people here that the taxes already collected for road work isn't enough.

    A drive down any rural highway in Oregon makes that argument an easy one actually. Most haven't been maintained due to the lack of road taxes, some to a dangerous extent.

    Besides, unless it is nationally mandated, it is a futile effort for a single state to have it. Nothing prevents a citizen in one state from purchasing a car from another that doesn't have the GPS.

    At which point, with the way the law is being rewritten, you'll still get charged gas taxes when the pump can't make the bluetooth connection (same goes with wrapping the unit in tin foil) at a rate high enough to discourage such behavior (I hear they're talking $.50/gal).

    They would also have to outlaw tampering with the things. No, this type of scheme is too risky to both the state (loss of revenue due malfunction / tampering) as well as the owner (big brother is watching you).

    As with any technological solution to charging weight/mile taxes (after all, you could monkey even with a mechanical odometer). And who cares about big brother watching you? Big Father Walton (Wal*Mart) is more dangerous to your life than any government ever will be again.

    --
    SJW: a person who perceives an injustice, and while correcting it, commits a greater injustice.
  73. Re: Computer City by King_TJ · · Score: 1

    Yeah.... quite so. But I'm just passing along the general sentiment I heard. The idea that someone of obvious foreign descent running a U.S. computer store is generally seen as a negative by quite a few customers (biggoted though that opinion might be).

    The same thing always happened with the Chinese around here. We used to have a computer reseller called Computer-4-U, owned and operated by Chinese. (There was one guy living here in the U.S. who took care of the store as "manager" day-to-day, but his brothers were the primary investors and technically the owners, and they lived in China. They visited once a year to check up on things and tell him if he had been successful enough that year so he could carry this or that name-brand product.) Many computer store owners I knew who purchased products from him held a pretty low opinion of his operation - primarly because of the impression they got that his "language barrier" was at least partially an excuse. (EG. His English got a lot worse if you had questions about an exchange or return than if you wanted to make a new purchase.)

  74. Re:Fry's is worse by NaDrew · · Score: 1
    I never bother to even stop to let the security people look at my receipt. Instead, I just walk past at a normal pace. If I'm lucky, they ask to see my receipt as I breeze by.
    I love that. It's the one highlight of an otherwise generally miserable shopping experience at Fry's.

    "May I see your receipt?" usually in some indeterminate but mostly unintelligible accent.
    "No." as I walk past.
    --
    Vista:XPSP2::ME:98SE
  75. Definition of terms in citizen's arrest by Harmonious+Botch · · Score: 1

    If you look more closely at http://www.criminalattorney.com/pages/firm_article s_citizens_arrest.htm, which parent claims supports his position, you will note that the attorney quotes the California Penal Code:

    A private person may arrest another: 1. For a public offense committed or attempted in his presence. 2. When the person arrested has committed a felony, although not in his presence. 3. When a felony has been in fact committed, and he has reasonable cause for believing the person arrested to have committed it. (C.P.C. 837).

    He then proceeds to say: Unlike the California statute, which only permits citizen's arrests in cases of felony...
    He is clearly in error here, for a 'public offense' includes virtually all felonies, misdemeanors, and infractions. This guy is trolling for clients.

    To be precise about the definition of a 'public offense', I quote from ca.gov ( www.boc.ca.gov/Regulations/2004/RestitutionStats20 04.pdf ):

    "CRIME" AND "PUBLIC OFFENSE" DEFINED. A crime or public offense is an act committed or omitted in violation of a law forbidding or commanding it, and to which is annexed, upon conviction, either of the following punishments: Death; Imprisonment; Fine; Removal from office; or, Disqualification to hold and enjoy any office of honor, trust, or profit in this State.

    In the state of California ( where the sidewalk squashing occurred, BTW ) if you see it committed, you can make a citizen's arrest for almost anything. A felony, a misdemeanor, an infraction. Even something punishable by a fine. Even - as GP said - for jaywalking. The few offenses that are not 'public offenses' are things like jumping bail where it is not a violation of law, but a violation of a court order. All 49 other states are similar.

    Most Americans do not seem to realize that in English common law - which is much of the bedrock of American law - the power to arrest is in theory the right of a citizen, and the cops are employees of the citizenry. ( This is why police in England originally carried whistles. They were to use them to alert or wake up the citizens who then would make the arrest. )
    As we slowly become a police state, these roles are being reversed. Now, many people believe that only the cops can arrest.

    As I wrote earlier, IANALBIAMTO.