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Bone-Headed IT Mistakes

snydeq writes "PCs preconfigured with stone-age malware, backups without recovery, Social Security numbers stored in plain view of high school students — Andy Brandt gives InfoWorld's Stupid Users series a new IT admin twist. Call it fratricide if you will, but getting paid to know better is no guarantee against IT idiocy, as these stories attest."

259 comments

  1. Printer Friendly Version by Adradis · · Score: 5, Informative
    1. Re:Printer Friendly Version by Applekid · · Score: 2, Informative

      Even the printer friendly version has text ads sliming it up, and they were practically more distracting than regular ads since they look identical to heading nodes within the article.

      Eh, is it time to just hosts out infoworld.com so I don't frustrate myself trying to read anything they product?

      --
      More Twoson than Cupertino
    2. Re:Printer Friendly Version by maxume · · Score: 1

      Go ahead and do it, no one will mind.

      --
      Nerd rage is the funniest rage.
    3. Re:Printer Friendly Version by street+struttin' · · Score: 1

      Yuck, even the print version has pop-ups and other ads. I know a good web browser can block that sort of thing, it just seems silly that a print version has popups. I'm imagining a newspaper with pop-ups like a child's pop-up book. :)

    4. Re:Printer Friendly Version by Anonymous Coward · · Score: 0


      s/then/than/g. Thanks for the link though....

    5. Re:Printer Friendly Version by chimpo13 · · Score: 1

      Firefox with adblock keeps that to a minimum. I used to not use adblock because I want to see the ads marketed on what pages I visit, but it slowed down the page load times so much.

      It was visiting my local paper (Sac Bee) that pushed me over the edge to install ABP.

    6. Re:Printer Friendly Version by mollymoo · · Score: 2, Insightful

      Even the printer friendly version has text ads sliming it up [...]

      Those evil, evil bastards. Imagine wanting to get paid for your work. They should be like you and work for free. You do your day job for free, yes? I mean, you don't mind people taking your work without paying, even if the price is as mind-bogglingly low as a fraction of a second of mindshare, do you?

      --
      Chernobyl 'not a wildlife haven' - BBC News
    7. Re:Printer Friendly Version by Matt+Perry · · Score: 1

      then 7 pages
      There are seven more pages after the printer friendly version? Sheesh. Talk about a long article.
      --
      Slashdot: Failed Car Analogies. Amateur Lawyering. Anecdote Battles.
    8. Re:Printer Friendly Version by Emperor+Zombie · · Score: 5, Insightful

      I [Do you like things that start with "I"? Take our IT IQ test!] don't know [For more stories about people not knowing things, check out "Stupid user tricks" and "More stupider user tricks"] what you're talking about [Are people talking about you behind your back? Read our "Top 10 reasons to be paranoid" and find out]. Those text [If you enjoy reading text, you might enjoy "Stupid hacker tricks" and "Stupid hacker tricks 2: The folly of youth"] ads [Is malware putting your system at risk? Take our Network Security IQ Test] weren't irritating [Is your job getting on your nerves? Check out "The 7 dirtiest jobs in IT" to see how much worse it could be] at all!

      --
      I'm so excited I just made water in my pantaloons!
    9. Re:Printer Friendly Version by Bill,+Shooter+of+Bul · · Score: 3, Funny

      Sorry, I have no mod points to offer you at this time, please accept this following post's attempt to draw more attention to your funny/informative post as a substitute.

      --
      Well.. maybe. Or Maybe not. But Definitely not sort of.
    10. Re:Printer Friendly Version by Hucko · · Score: 1

      Heh, the authors have been reading the golden age... gp, how are your filters working?

      --
      Semi-automatic amateur armchair Australian philosopher; conjecture ready at any moment...
    11. Re:Printer Friendly Version by sabrex15 · · Score: 1

      Is it me.. or was this article HORRIBLY difficult to read? (excluding the ads)

    12. Re:Printer Friendly Version by seifried · · Score: 3, Interesting

      Yup. On the other hand if a site has well placed ads that are relevant chances are it'll work better and annoy users less. I reserve the right to control what I see/spend my time on. I also respect that a site may wish to block people who block ads, but I haven't run into that yet.

    13. Re:Printer Friendly Version by shrikel · · Score: 4, Funny
      While I agree with your sentiment, you are overly exaggerating their distraction level. To be more fair, you should have formatted your post like they did:

      I

      [Do you like things that start with "I"? Take our IT IQ test!]

      don't know

      [For more stories about people not knowing things, check out "Stupid user tricks" and "More stupider user tricks"]

      what you're talking about

      [Are people talking about you behind your back? Read our "Top 10 reasons to be paranoid" and find out]

      . Those text

      [If you enjoy reading text, you might enjoy "Stupid hacker tricks" and "Stupid hacker tricks 2: The folly of youth"]

      ads

      [Is malware putting your system at risk? Take our Network Security IQ Test]

      weren't irritating

      [Is your job getting on your nerves? Check out "The 7 dirtiest jobs in IT" to see how much worse it could be]

      at all!

      --
      Any sufficiently simple magic can be passed off as mere advanced technology.
    14. Re:Printer Friendly Version by somersault · · Score: 4, Insightful

      I thought that was a way over the top joke until I looked at TFA.. wow. Just wow.

      --
      which is totally what she said
    15. Re:Printer Friendly Version by Anonymous Coward · · Score: 0

      "Imagine wanting to get paid for your work."

      Why would I want them to get paid for *my* work?

      It would help if you wrote in complete sentences next time.

    16. Re:Printer Friendly Version by ampathee · · Score: 3, Insightful

      Yeah, I have something called an "employment contract".

      I didn't agree to view any ads. It's not my fault if their business model sucks (to quote a random slashdot sig I saw).

    17. Re:Printer Friendly Version by Anonymous Coward · · Score: 0

      I just Stopped reading the article after it asked me to prove that I wasn't a bonehead. Alert People.... DON'T BOTHER READING IT

    18. Re:Printer Friendly Version by Inthewire · · Score: 1

      People use the printer friendly version to bypass ads, page jumps, and the like. Publishers notice. So it's no surprise that the "print version" has ads.

      --


      Writers imply. Readers infer.
    19. Re:Printer Friendly Version by Plutonite · · Score: 1, Insightful

      That stupid, mindless slashdot user. Imagine wanting to read an article without being bombarded with advertisements that render the text almost completely unreadable because of their stupid design and placement. Let's behead this flagrant offender immediately for wanting quality web design! Off with his johnson!

    20. Re:Printer Friendly Version by Anonymous Coward · · Score: 1, Funny

      Wow, NEITHER of those sentences is correct. I'd have thought you could get one right, at least.

    21. Re:Printer Friendly Version by Hattmannen · · Score: 2, Informative

      Two words for you: Firefox and Adblock. (ok that's actually three, the latter of which is a composite word, but don's you mind that) Set the right filters and it takes care of Google's text ads as well.

      --
      People are not wearing enough hats.
    22. Re:Printer Friendly Version by yellowalienbaby · · Score: 1

      what I object to is them autpomatically thinking they can use my money to display their ads I dont want on my machine.

      My money. I pay for my limited use internet, and eating up my transfer amount with your ad pictures is theft! maybe.

      It was worse when we used modems. I paid for the time I was online by the minute, and waiting for ads to download cost me cash then too.

      --
      Darwin Hawking Blackmore
    23. Re:Printer Friendly Version by Anonymous Coward · · Score: 0

      "Imagine wanting to get paid for your work," - this is a complete sentence. The subject is an assumed "You," and the verb is, "imagine." Without an additional clarifying noun, the assumed you and the later "your" are the same entity. It seems like the problem is not the author's inability to construct a sentence, it's your inability to parse English.

    24. Re:Printer Friendly Version by halcyon1234 · · Score: 4, Informative

      Plain Old Text, no ads:

      For those of us who make our living behind a keyboard in IT, it's hard to imagine a more time-tested vulnerability than the end-user. Armed with network access, these IT viruses wreak havoc nearly everywhere you look -- havoc borne of tech idiocy.

      Of course, not all computer users live to cause mayhem, sowing the seeds of destruction in our metaverse, merely by clicking every last Storm worm variant that appears in their inboxes. In fact, sometimes the worst offenses spring from our own ranks, hatched by individuals whose stated mission is to help technology work better: the IT admin.

      For the most part, we IT folks toil away unsung in often miserable conditions just to make workplaces more efficient, secure, and supportive of end-user needs. But then, a few of us -- well, we can be caught doing some really dumb things.

      So having kicked the user to the brain-dead curb in "Stupid user tricks: Eleven IT horror stories" and "More stupider user tricks: IT horror stories redux," it's only fair that we turn the spotlight inward to expose a few legendary IT brain farts committed by those who are paid to know better.

      Preconfiguring PCs with stone-age malware

      Incident: Toward the end of 2006, several high-profile consumer electronics companies -- both makers and retailers -- ended up with egg on their faces when reports surfaced that they were shipping to consumers devices infected with malware. Apple's Video iPod and several models of digital photo frames were found to be infecting the computers of unsuspecting users the first time they were plugged in. The risk associated with those infections was significant. In the end, however, the damage was limited.

      A year later, though, that wasn't the case. In September 2007, German computer maker Medion announced that as many as 100,000 laptop computers sold through Aldi superstores in Germany and Denmark came preinstalled with Windows Vista, the Bullguard anti-virus program -- and a virus.

      The case could have been devastating for the privacy or information security of anyone who bought one of the laptops. Modern malware, highly adept at stealing information such as bank account log-ins or credit card numbers, poses a real risk to consumers and companies alike.

      Only, it wasn't, because the virus, Stoned.Angelina, dates back to 1994, a full year prior to the launch of Windows 95, let alone the advent of widespread Internet access or online commerce.

      Thankfully, Stoned.Angelina isn't a particularly dangerous virus, at least not to anything more recent than DOS. It's a boot-sector virus that replicates itself by copying itself to floppy disks. Remember those? The Medion laptops didn't even have floppy drives.

      Medion never said exactly how this historic malware relic ended up in the default image on so many laptops. In the case of the iPod and photo-frame infections, the malware came from an infected machine in the factory in China that assembled the final products and installed the software onto the devices' internal storage.

      When you consider just how difficult it must be to load Stoned.Angelina onto a modern computer, you get a sense at how boneheaded the IT guy would need to be in order to infect a drive image used in tens of thousands of hard drives.

      Fallout: With no way to spread and no effect whatsoever on Windows Vista, Stoned.Angelina took its toll mainly on Medion, making the company a laughingstock. The punch line: Even though the machine came preloaded with an anti-virus app, the anti-virus engine couldn't clean the system. Bullguard later released a repair program that cleaned out the boot sector, just in case you, someday, somehow, found a floppy drive that worked with the laptop and inserted a disk.

      Moral: One, don't let the guy running an old copy of DOS on his computer build your drive images. And two, if you're going to deliberately infect thousands of computers, pick malware that's actually going to do something.

      Oh, you wanted to recover those b

    25. Re:Printer Friendly Version by Machtyn · · Score: 1

      Not only that, but they repeat the links at the bottom of the page. As if they think their readers are too ignorant to see the links at the end of the article. Talk about your "one kind of stupid".

    26. Re:Printer Friendly Version by DarthJohn · · Score: 1

      Plain old ads: no text

      [ For some user-based IT idiocy, check out "Stupid user tricks" and "More stupider user tricks" ]
      [ Stupid user trick No. 1: Preconfiguring PCs with stone-age malware ]
      [ For further adventures in malware, check out "Stupid hacker tricks" and "Stupid hacker tricks, part two: The folly of youth" ]
      [ Stupid user trick No. 2: Oh, you wanted to recover those backups? ]
      [ Think you're above a bone-headed IT miscue? Prove it, by taking our IT IQ Test ]
      [ Stupid user trick No. 3: Soup of the day: Social Security numbers ]
      [ Afraid you might be a security sieve? Find out with our Network Security IQ Test ]
      [ Stupid user trick No. 4: The tool and the toolbar ]
      [ Harden your network against social-engineering threats by learning "How to think like an online con artist" ]
      [ Stupid user trick No. 5: Let's just call it "boot.ini" ]
      [ Think you've got it bad? Check out "The 7 dirtiest jobs in IT" to see how much worse it could be ]
      [ Stupid user trick No. 6: Paging Dr. Data Breach, please come to the IT morgue ]
      [ Boneheads mishandling your sensitive data is only one of the "Top 10 reasons to be paranoid" ]
      [ Stupid user tricks home ]

      I know... I suck at comedy. :P

    27. Re:Printer Friendly Version by halcyon1234 · · Score: 1

      It made me laugh. I'd share my +5 if I could. How about you just take half the karma bonus I got?

  2. How About... by ferrellcat · · Score: 5, Funny

    Deleting hundreds of thousands of White House emails, and not having a backup?

    1. Re:How About... by pcguru19 · · Score: 5, Insightful

      I wouldn't call that boneheaded. That probably kept a bunch of folks in their jobs.

      --
      STFU & GBTW
    2. Re:How About... by Rakishi · · Score: 4, Informative

      That wasn't an IT mistake, that was IT following their client's request perfectly. Mistake implies something did not have the desired result.

    3. Re:How About... by Gnavpot · · Score: 4, Insightful

      Deleting hundreds of thousands of White House emails, and not having a backup?

      And already 3 people took your bait without getting the joke.

      Talk about a collective whoosh...
    4. Re:How About... by NeoManyon · · Score: 2, Insightful

      why is this comment modded as a troll?

      Talk about a collective whoosh... from the moderators

      sheesh, i'd say it was insightful

      --
      Your thoughts form your reality.
    5. Re:How About... by Captain+Splendid · · Score: 1

      It's not a bug, it's a feature!

      Fixed that for you.

      --
      Linux, you magnificent bastard, I read the fucking manual!
    6. Re:How About... by Anonymous Coward · · Score: 0

      Don't forget at least 8 moderators who thought they were insightful or informative.

  3. Bone-headed IT Mistakes: The Series by mmkkbb · · Score: 4, Informative

    The RISKS Digest never gets old.

    --
    -mkb
  4. GODs don't make mistakes.... by 3seas · · Score: 1

    ... they do features....

    1. Re:GODs don't make mistakes.... by cashman73 · · Score: 3, Interesting
      I agree. Most true, seasoned, and well-educated IT guys generally know what they're doing, and don't make mistakes. What should be discussed here are the most common mistakes by guys like Bob in the fifth cubicle on the right that was promoted to "head IT guy" because either (a) he was screwing the office manager who put in a good word to the head boss for him or (b) somebody heard him talking about "computers" around the water cooler and the company needed somebody to babysit their systems (most likely, it's (b), because he's probably more of a nerd than a true geek, and therefore won't be screwing anybody, except the users under him).

      Either that, or we should be discussing the boneheaded shiat done by lusers that IT guys have to clean up after. But that's probably already been done before around here, ad nauseum,...

  5. the Daily WTF by El_Muerte_TDS · · Score: 5, Interesting

    http://www.thedailywtf.com/

    pretty much a new bone head story every day

    1. Re:the Daily WTF by Tweenk · · Score: 2, Insightful

      The Daily WTF is not the best place for open sourcerers, RMS worshippers and other idealists, and sometimes smells of Visual Basic and other vile secretions of a certain company, but is very fun nonetheless.

      Be sure to first look up the fundamental memes: picture of a printout on a wooden table, The Real WTF is..., brillant (sic), and Oracle NULL=''.

      --
      Those who would give up liberty to obtain working drivers, deserve neither liberty nor working drivers.
    2. Re:the Daily WTF by Anonymous Coward · · Score: 1, Funny


      Here's one in video format:

        http://www.yikers.com/video_data_center_worker_owned.html

      If you skip ahead and see the server on the floor you've skipped a bit too far.

    3. Re:the Daily WTF by Anonymous Coward · · Score: 0

      you're right

      it's an awful site with some probably-funny stories, marred by a god-awful search interface (wow, a custom google domain search, way to outsource) and a bunch of confusing in-house forum/comment talk

      boring

    4. Re:the Daily WTF by boredMDer · · Score: 1

      Don't forget Paula Bean, and T/F/FNF.

  6. This article is about "stupid" not "malicious". by fuzzyfuzzyfungus · · Score: 1

    I'm guessing that that one was caused by something other than stupidity. Now, they may well have hired somebody from the incompetent crony bin(see also: FEMA, NASA, DoJ, DoD, CIA, DHS, etc.) to handle losing the emails; but it was operating as designed all the way.

  7. Funstuff, and on topic too... by Lonewolf666 · · Score: 4, Funny

    http://thedailywtf.com/. Even if some of the stories are probably made up.

    --
    C - the footgun of programming languages
    1. Re:Funstuff, and on topic too... by eln · · Score: 5, Funny

      Ah yes, the Daily WTF: the Penthouse Forum of the IT world.

    2. Re:Funstuff, and on topic too... by PitaBred · · Score: 4, Funny

      "Made up"? It's so refreshing seeing an optimist in this day and age ;)

    3. Re:Funstuff, and on topic too... by Lonewolf666 · · Score: 1

      Well, some of them. A few of the stories sound a little constructed. But I guess that maybe 80% are real. Which is bad enough ;-)

      --
      C - the footgun of programming languages
    4. Re:Funstuff, and on topic too... by mOdQuArK! · · Score: 1

      It's hard to tell because the moderator often changes the names of the companies & individuals involved, plus some of the identifiable details, "to protect the guilty" (and to avoid getting sued). Depending on what kind of transformation was applied, the stories can definitely sound a little fake.

    5. Re:Funstuff, and on topic too... by Moraelin · · Score: 5, Interesting
      The sad thing is that each time I think about a story, "nah, nobody can be _that_ clueless", someone just has to selflessly offer himself as an example of even greater lack of clue. Seriously, I've seen so much WTF code in practice -- what with being the guy brought over when everything else failed miserably -- that now nothing seems unbelievable any more.

      There are people who simply don't know even the basic syntax out there, much less the basic CS notions, and still got hired because they were the cheapest. Sadder still, only a minority of them get fired for gross incompetence.

      Seriously, I've seen people who didn't even know what quotes do in Java, pretend they're Java gurus. Literally. One needed an explanation of why Java complains when he writes something like getUserData(John Smith), Java gives him a syntax error.

      Another one needed some explaining as to why if he declares a variable in the constructor, it's not visible in another method. Seemed to essentially assume that since the constructor has the same name as the class, that's where you declare class members. Right? Mind you, the whole concept of scope seemed a bit fuzzy to him.

      One particularly promising young padawan tried to "fix" a bug by changing every single if in the program from

      if (someCondition()) {
      to

      if (someCondition() == true) {
      Actually insisted that the bug was now fixed. 'Cause Java generates different code when you write "== true." Ookaayy.

      An inventive guy tried to get around some data objects being invariant (you know, all getters and no setters) by writing basically a method like this:

      public void nuller(String x) {
              x = null;
          }
      Was genuinely surprised that calling "nuller(someDataObject.getName())" didn't actually set the name to null. Took some explaining to understand that it's not some Java bug, but, really, how it's supposed to work.

      An _architect_ made a whole team use the boxed objects (Integer, Character, Boolean) instead of the primitive types (int, char, boolean) in all method calls, as a speed optimization. See, if you have an Integer parameter, Java only copies a pointer, not the whole int. (That was before Java 5 and its automatic boxing and unboxing, too, btw.) Sadder even, nobody in that team had any objections.

      And that's just the simple ones, the ones that can be told in one paragraph. There are more, but let's not write a whole tome.

      So, really, there are some truly monumentally clueless people out there. And they do random clueless things, until by sheer brute force they arrive at something which survives their testing with a couple of clicks in the GUI. Yay, they solved the problem. (Not.) Give them enough time and lack of interest to actually get a book and learn, and it'll grow into an "experience" of such witch-doctor tricks that worked once, and cargo cult code that tries to look like something they saw once, but they never understood why.

      So, well, if you see some code sample that looks like it _must_ be a fabricated story... well, it is at least _possible_ that it's true. And know that someone somewhere probably wrote an even bigger abomination.
      --
      A polar bear is a cartesian bear after a coordinate transform.
  8. If you can't secure it, don't store it by zehnra · · Score: 5, Insightful

    Information Security isn't going to get better without a major shift in how people work. As a society, we need to examine who really needs what data and then truly limit everyone to what they need. Until we can define these roles/access levels in black and white terms and permanently adhere to the controls put in place, there will always be IT blunders.

    The problem is that these changes are rarely permanent, but more of a pendulum that swings back and forth as events like this occur. If Bob is taking home Social Security numbers on his laptop and someone steals it, controls may be put in place to prevent people from saving files to their laptops (and Bob is let go). Six months later, Suzie complains that she needs to be able to copy a proposal she's working on so that she can work on her flight to Japan. An exception is made. This typically snowballs until we're back to where Joe can copy the accounting records with SSNs.

    Ease of access and efficiency nearly always trump security when these breaches aren't fresh in everyone's minds.

    1. Re:If you can't secure it, don't store it by Anonymous Coward · · Score: 0
      *sigh*

      truly limit everyone to what they need Ah the old "technical solution to a social problem" response...

      See any of the Spam form responses on /. for the list of reasons why this won't work. Bonus points for posting it here.
    2. Re:If you can't secure it, don't store it by compro01 · · Score: 1

      We're not talking about spam. We're talking about compartmentalization of information and privileges. It's a social solution to a social problem extended to technology.

      --
      upon the advice of my lawyer, i have no sig at this time
    3. Re:If you can't secure it, don't store it by jd · · Score: 2, Insightful
      This is why you have mandatory access controls, so that copying within the confines of what is needed to perform the job is permitted, whilst copying outside the confines of what is needed for work OR copying onto devices less secure than required for that type of data is not.



      The problem with MAC is that it is time-consuming to set up and very difficult to get absolutely right. If it isn't absolutely right, it ends up needing to be hacked to bypass unnecessary limitations, which will have al kinds of unpredictable side-effects.


      Really what's needed is to get rid of humanity and replace it with intelligent computers that don't do stupid things.

      --
      It's a small world and it smells funny; I'd buy another if it wasn't for the money; Take back what I paid (SoM)
    4. Re:If you can't secure it, don't store it by Free+the+Cowards · · Score: 1

      This is idiotic.

      The purpose of the IT department is to let the rest of the company get their job done.

      Absolute black-and-white security measures will certainly stop security breaches. It will also stop all productivity.

      In the end we simply have to accept a certain level of compromises. We don't propose putting every citizen in jail as a way to stamp out all crime, so why propose halting the productive (and profitable) work of a company as a reasonable way to stop all security breaches?

      --
      If you mod me Overrated, you are admitting that you have no penis.
  9. The Biggest IT Folly by Torinaga-Sama · · Score: 5, Insightful

    When a company simply accepts what the sales drone says about a given product as a fact.

    --
    (/local/home/curiosity)-#who -u|grep thecat|cut -c 44-49|xargs kill -9
  10. Is this some new trend? by FSWKU · · Score: 0, Offtopic

    Is InfoWorld trying to start a new trend of making the printer-friendly version so damned annoying to read that people are more likely to choose the regular one? With AdBlock installed, I see just the article, but the article becomes all of one paragraph per page, for 10 pages or so. I switch to the printer-friendly version, and everything just seems to run together; text ads crammed in and looking like section headers, section headers not clearly defined from the previous, using the same spacing between different sections as between headers and the content... Forget boneheaded IT mistakes, whatabout being a clownshoes webmaster?

    --
    "So after all this, you make my case for me. To end this stalemate, you must die..."
    1. Re:Is this some new trend? by Spazztastic · · Score: 1

      Aparrently they also don't welcome WinMobile readers. I get redirected to their mobile portal, rather then the article I can manage reading just as I do with any other site.

      --
      Posts not to be taken literally. Almost everything is sarcasm.
    2. Re:Is this some new trend? by D+Ninja · · Score: 1

      Yeah, I noticed this as well. What a load of garbage.

  11. Don't forget the all too common: Giving yourself by DRAGONWEEZEL · · Score: 4, Interesting

    more privileges than you need mistake! This one plagues IT guys day in and out.
    Whoops, I mis-clicked and deleted a domain. Sorry Doc, I accidentally selected all your patients then declared them to have a clean bill of health. Oops I deleted a block of user accounts.

    And a few I really did do....
    Double "oh sh!t":
                                            I just accidentally removed all my own rights... (I'll never forget the time I made that mistake... )
                                            Setting a block of users to the wrong group, giving them Admin rights.
                                            Clicking on a link that my trusted IT friend sent me...

    --
    How much is your data worth? Back it up now.
  12. WTF? by morgan_greywolf · · Score: 1
    They took down the firewall to transfer sensitive data from one server to another?

    To transfer data from one server to another, the admins disabled the firewall, then left it disabled, potentially exposing the personal financial details of more than 91,000 patients of at least five hospitals nationwide to anyone who happened by.
    And then, they never put it back up! What were these admins smoking? Must've been great!

    1. Re:WTF? by PPH · · Score: 1

      Smoking the same stuff that the power system operators were back in August 2003 when the east coast grid went down. They shut down part of a SCADA system to make a fix and then neglected to restart it.

      --
      Have gnu, will travel.
  13. For Business Managers: by COMON$ · · Score: 5, Interesting
    1. Hire competent IT people, don't promote mailroom boy to Admin because he can fix spyware.

    2. Continuing education for your IT people.

    3. Just because someone looks old, doesn't make them a competent 'seasoned' IT guy.

    4. Respect your IT pro's opinions.

    We all have a plethora of stories of users, but even more of fellow co-workers in over their heads causing massive damage. Sometimes it goes unseen, other times it can desecrate a business. Make sure your IT people are educated, have a passion for what they do. Not just a paycheck monkey draining your resources.

    A good test here, if your IT head is an ex-HR manager, mailroom clerk, secretary, or other far removed profession and have yet to get any certifications or degrees to prove their competence after 10 years then you probably are in trouble. Not in every case, but enough to make you worry.

    Im not saying that a cert or degree proves that you are competent, but it at least shows that you try to be.

    --
    CS: It is all sink or swim...oh and did I mention there are sharks in that water?
    1. Re:For Business Managers: by Mordok-DestroyerOfWo · · Score: 3, Interesting

      I cannot stress your point #4 enough. Sometimes it seems like every decision that I and our IT staff make gets voted down by management because they'd have to remember another password, or encryption is just to darn difficult to use on the road. Just because you're paranoid does not mean that everybody is not out to get you.

      --
      "Never let your sense of morals prevent you from doing what is right" - Salvor Hardin
    2. Re:For Business Managers: by CompMD · · Score: 2, Insightful

      "4. Respect your IT pro's opinions."

      That has always been my most sincere wish. However, I'm young, not as highly educated as the chief engineer/company president, and so that doesn't happen.

      Never mind the fact that all the workstations and servers work, all the strange high-end scientific and engineering software works, and the network never goes down.

    3. Re:For Business Managers: by Culture20 · · Score: 1

      Catch-22. Your boss will not respect your position until there is a major problem with the systems. Once there is a major problem with the systems, you will be fired, and the new guy who fixes the problems will be seen a savior.
      Solution? Try and outline all the things that can possibly be going wrong; all the script kiddies hitting the firewall for naught, all the times the servers might have been brought down by bugs you patched, etc. Problem? Now you've spent a lot of time and resources twiddling your thumbs (from a management point of view). Catch-22.

    4. Re:For Business Managers: by Belial6 · · Score: 4, Insightful

      A good test here, if your IT head is an ex-HR manager, mailroom clerk, secretary, or other far removed profession and have yet to get any certifications or degrees to prove their competence after 10 years then you probably are in trouble. Not in every case, but enough to make you worry. Im not saying that a cert or degree proves that you are competent, but it at least shows that you try to be. I would say the opposite. If after 10 years in the industry, your IT guys are still chasing the meaningless certifications, then you are probably in trouble.
    5. Re:For Business Managers: by Anonymous Coward · · Score: 0

      Desecrate or Decimate?

      Inquiring minds and all that...

    6. Re:For Business Managers: by Anonymous Coward · · Score: 0

      Ok, if you're new to the team and you have an excellent example of 3, why would you follow up 4 with them?

    7. Re:For Business Managers: by GaryOlson · · Score: 1

      I find your ideas intriguing; and plagued with excessive common sense. Please subscribe me to your newsletter.

      --
      Every mans' island needs an ocean; choose your ocean carefully.
    8. Re:For Business Managers: by karnal · · Score: 1

      Hmmm. I've been in IT for 12+ years, doing all sorts of odd jobs. Computer support, voice systems, networking...

      I am going to be studying via bootcamp in a few weeks for the CCNA. Yes, it's a certification. Yup, got those 10 years. Why your post is somewhat grinding to me is that I'm truly trying to find a way to get education outside of the limited viewports I get in my day-to-day job. I truly believe in my career now that unless I get out and get training and meet others in the industry, I will be left behind.

      Now, I re-read your statement and you state "meaningless certifications" - and I counter with the fact that I would have to bet most that are willing to learn, they would not feel any cert meaningless. I know you weren't knocking my attempt to better myself personally, but not knowing what you feel is meaningless, it came off as a little harsh.

      --
      Karnal
    9. Re:For Business Managers: by Free+the+Cowards · · Score: 2, Insightful

      A certification is not an education. It does not teach you anything.

      A certification certifies that you have learned something. That is all.

      The difference between a person with a certification and one who followed the exact same coursework but did not get the certification is that the first person has a piece of paper that the second person does not.

      The only purpose of getting a certification is to prove to someone else that you actually followed this coursework. If you still have to prove such chickenshit things to your employers (or potential employers) then you've probably made some bad career moves over the years, or are working for (or applying to) companies which are utterly clueless. An IT worker with over 12 of experience should not need a silly piece of paper to prove his worth.

      --
      If you mod me Overrated, you are admitting that you have no penis.
    10. Re:For Business Managers: by Splab · · Score: 2, Insightful

      GP and my sibling have no idea what they are talking about.

      Getting a paper that says that you have achieved some level of knowledge is a big thing, thats why some people study so bloody hard. Yes a piece of paper doesn't necessarily mean you are smart, but it does show that you where able to sit still for more than 5 minutes and actually learn something. Getting a degree is also just a piece of paper that mainly tells your employer that you are able to learn and finish something - its of course also a document proving that this field is highly interesting to you.

      Having a set of certifications is nice when you are shopping for a new job - to big business a certification means you can (more likely) be put into a senior position without having to be trained first.

    11. Re:For Business Managers: by tehcyder · · Score: 1

      1. Hire competent IT people, don't promote mailroom boy to Admin because he can fix spyware.
      That's me fsked then.
      --
      To have a right to do a thing is not at all the same as to be right in doing it
    12. Re:For Business Managers: by karnal · · Score: 1

      I guess I should clarify then - I don't "NEED" the paper, I "WANT" the paper. Specifically, it proves that I wanted to learn the subject matter and that I am able to take this knowledge back to my day job and utilize it. My company doesn't rely on these for advancement etc - but they don't mind if I take the initiative to go out and learn.

      --
      Karnal
    13. Re:For Business Managers: by COMON$ · · Score: 1
      Well I am not a cert boy myself, I believe my BS speaks for itself. However, I maintain that one of the biggest problems IT faces right now is not the end user but the inept IT staff members that came out of the dotcom rush for workers. These people are now management and all over the place while there is a gigantic pool of IT people that hit the market in 2002 or so to pull from.

      But now these people are entrenched, getting a good paycheck and compromising systems all over the world. They wont move either because they are woefully under qualified and no one else will hire them.

      The only way to start weeding these people out is to test their practical knowledge in some way, an audit or anything. But if they are chasing after certs it at least shows that they have passion for what they do or are interested in learning more.

      --
      CS: It is all sink or swim...oh and did I mention there are sharks in that water?
    14. Re:For Business Managers: by COMON$ · · Score: 2, Insightful
      An IT worker with over 12 of experience should not need a silly piece of paper to prove his worth. It is this arrogance that shoots companies in the foot. Now I am sure you are a competent IT person, however what separates you from the 12 year IT worker who spent most of it playing solitaire and barely holding the network together?

      Once again I am not a cert boy, I have no certifications, I have a BS in CS. But yes, you would have to prove yourself to me if you ever came across my hiring table. Maybe not with certs, but you would have to show more than just your good word that your 12 years of experience is worth more than just 12 years with a title. A certification (better have multiple if you don't have an IT degree of some kind) shows that at least you have an aptitude for the stuff. The interview would sort out whether or not you could creatively use the knowledge.

      BTW I used to think as you do, there is no difference between the guy with the cert and the guy without who read all the material. But that is just a cop-out answer because if you really do know all that the other guy does, there is no reason you wouldnt have paid your $$$ to take the test.

      --
      CS: It is all sink or swim...oh and did I mention there are sharks in that water?
    15. Re:For Business Managers: by Free+the+Cowards · · Score: 1

      In my limited experience in the IT world (I'm a programmer, not an IT guy) the incompetent guy who spends all of his time playing solitaire is the one who is most likely to have a veritable army of certificates.

      All it proves is that you were willing to spend some money and put in enough effort to pass a test. It proves nothing about being able to apply any of it to the real world, or really anything about your ability.

      As for not paying money to take the test, there are plenty of reasons. One really obvious one is that money isn't free. There are other things to do with it. If the cert is useless then why would you pay for it? It also takes time, which also is not free. And in the eyes of many people it can actually decrease your apparent value. Try walking into a UNIX shop with and without an MCSE and see what the difference in reactions is.

      Of course you'll have to show that your 12 years of experience is actually deep, and not just 1 year of experience repeated 12 times. But I don't see how having certificates would help in that process at all. All it shows is that you like having outside authority approve and certify of your learning activity, which I don't take to be any kind of good.

      (And lest you think that I'm talking out my ass, I freely admit that I have what may be one of the most wasteful and spectacular of useless certificates, a Master of Science in Computer science.)

      --
      If you mod me Overrated, you are admitting that you have no penis.
    16. Re:For Business Managers: by Free+the+Cowards · · Score: 1

      I just don't see what a certificate has to do with "take the initiative to go out and learn". Taking a test is not learning. It may require you to learn, but you can learn just as well without it, and frequently better because you're learning what's interesting and useful instead of what you need to pass the test.

      --
      If you mod me Overrated, you are admitting that you have no penis.
    17. Re:For Business Managers: by COMON$ · · Score: 1
      LOL, im sorry you went MS in CS ;) I thought about it but realized quickly that academia professions weren't for me and A MS in CS is only good for academia. However I have found that in the IS professions, BSCS individuals tend to be more reliable individuals than those without.

      I didn't say anything about a MCSE, there are other certs out there, some good ones too. The idea is to look for certs that actually have weight, not just getting an MCSE badge or a CCNA badge. Look into VMWare Certs, or things like Backtrack certs. One way or another you have to prove yourself to your employers and prospective employers. That means either making a name in your industry, getting frilly things after your name, or be one hell of an interviewee. Certs dont guarantee you know everything, they just mean that you learned what was intended, but if you don't use the knowledge afterwards you will forget it just like anything else.

      Also, I can smell a paper cert individual a mile away and so can most real IT Pros.

      --
      CS: It is all sink or swim...oh and did I mention there are sharks in that water?
    18. Re:For Business Managers: by pnutjam · · Score: 1

      Not bothering to pursue certifications has limited the places willing to seriously look at me as a candidate. I feel that anyone truly competent can get by without them, but they do help. My personal philosophy is that I won't pay for them, but I'll gladly snap them up on my employers dime. I usually offer to make my employment contingent on receiving whatever certification their asking for.

    19. Re:For Business Managers: by Free+the+Cowards · · Score: 1

      I realize they're not all the same as the MCSE, I just wanted to point out that sometimes they can hurt more than they help. I'm sure you can smell someone who's all cert and no substance a mile away, but how about the other way around? It just seems that a lot of employers these days are relying more on credentials than on ways of determining the actual skill of the candidate, which causes them to loose out on some good people. And conversely, if you're trying to look attractive to those people then you may not end up working in the best of places.

      --
      If you mod me Overrated, you are admitting that you have no penis.
    20. Re:For Business Managers: by sjames · · Score: 1

      The problem is that half the certs don't even really MEAN anything. Any monkey can memorize something long enough to parrot it back on a test. Actually putting any of that knowledge to USE in a practical situation is another matter entirely.

      Personally, I don't pay my $$$ to take the test primarily because I know that in a hiring position *I* would not place much if any value on an applicant's certs. In fact, if they emphasize all their certs too strongly, I start to wonder what the certs are covering for. That's not to say I won't give them at least a preliminary email/phone interview, it just means they might have spent the cert money on more books or a good steak or 20.

      Every network/router guy I've ever terminated for incompetence was a Cisco Certified something or other.

      I learned IOS myself because it was less time consuming than trying to find someone to do it and then watching to make sure they really could. Once I got it figured out, network incidents became so few and far between that we didn't need anyone. Perhaps, not being a certified anything, I just didn't feel the need to invent baroque and fragile configs to 'prove' that my cert meant something.

      It's honestly hard to say if I would pass the cert tests or not. I can certainly get the network up and keep it up, but since my answer to every problem doesn't start with "buy a..." or "upgrade ....", I might not pass.

    21. Re:For Business Managers: by karnal · · Score: 1

      I'm taking the bootcamp, which I guess could be seperated from just going and getting the certificate. In my instance, I need to be able to learn all about what the Cisco equipment can do for me - as well as open my eyes to new ways to use the equipment.

      There are other ways to learn, but sometimes getting into class and having the "guaranteed off time" from work to do that gives me much more time to learn than getting interrupted constantly at work.

      --
      Karnal
    22. Re:For Business Managers: by COMON$ · · Score: 1
      Well then it comes down to the hiring process and weighing the individual. But my original point here was, I have worked with people from all walks of IT. Some of the best I have worked with ahve been certophobes, some of the WORST (and I mean bad) have been paper MCSEs. But far worse than the paper MCSEs (cause at least they are microsoft one trick ponies), are the ego centric hobbists that really really cause problems because they are too lazy, or arrogant to further their knowledge or to follow RFC specs. Next thing you know you have massive breaches, networks so script filled that there is only one person on the planet that can fix them, or code that is so gawd aweful that it causes hundreds of thousands of dollars to correct.

      An effort needs to be made to show the non-tech individuals that you are worth your salt, if you dont then they have good reason to throw you out the door. This is extra important in IT because of the weight on us, I would say the only other department that can cause such chaos to a business is the accounting department.

      --
      CS: It is all sink or swim...oh and did I mention there are sharks in that water?
    23. Re:For Business Managers: by jeephistorian · · Score: 1

      That's a fun theory. Let's try it out. I run a very successful IT department and my degree is in History. Hmmmm. I have a collegue who is also very successful and has introduced many cutting edge processes. She also holds a history degree. I have never taken a computer class of any sort, not certs, nothing. I have been playing with computers since the early 80s though.

      It doesn't matter how many certs you have. What matters is what experience you have and how willing you are to learn. I don't hire people based on their classroom education, I hire based on what they've done in the past and how they answer my questions.

      --
      Huh?
    24. Re:For Business Managers: by stry_cat · · Score: 1

      Funny, the most competent IT people I've met don't have degrees or certs. In fact usually a degree or cert means they're likely to do some of the idiotic things mentioned in TFA.

      Getting that piece of paper just means you've jumped through whatever hoops the testers wanted. Usually you just have to take a multiple choice test. Rarely does it require any real world experience. I'll take the mailroom clerk who runs his own server at home and knows how to clean the malware off the office computers, over the guy with a billizon certifications who took the cram course and learned how to answer a multiple choice test.

    25. Re:For Business Managers: by Hognoxious · · Score: 1

      The difference between a person with a certification and one who followed the exact same coursework but did not get the certification is that the first person has a piece of paper that the second person does not.
      There's a third category - those who didn't follow the course at all. I think that's the category that ex HR managers, mailboys etc fit into.

      At a glance, the second and third look similar - and too many of the third are able to pass themselves off as the second.

      Certifications don't 100% prove competence but they at least show the person had the interest and made some effort.
      --
      Confucius say, "Find worm in apple - bad. Find half a worm - worse."
  14. My bigest boneheaded move by Anonymous Coward · · Score: 5, Funny

    I was new to the whole *nix thing but had been let loose as root on all the boxes at work. Someone suggested I could/should create a script to customise my environment so that I could run it when I logged on. Problem was I named the script "df" (my initials) and then promptly decided that it needed to go in to the /usr/bin/ directory. Yeah - now you know why I posted anonymously. :-D

    1. Re:My bigest boneheaded move by bigstrat2003 · · Score: 0

      What does that do? A cursory google search got me nothing of any use in explaining what that does.

      --
      "16MB (fuck off, MiB fascists)" - The Mighty Buzzard
    2. Re:My bigest boneheaded move by Falstius · · Score: 1

      df == disk free. The command tells you how much free space is free on each mounted partition. Aside from some poor user getting a weird command prompt when they try to check the space left, this is a pretty trivial thing and easy to fix.

    3. Re:My bigest boneheaded move by Anonymous Coward · · Score: 5, Informative

      By copying his script to "/usr/bin", he over-wrote the system command of the same name. On unix and unix-like systems, "df" is a command that reports disk usage.

      So this probably had two nasty side-effects:
      1. Whenever any other user typed "df" to determine how much disk space was left, their shell environment would get suddenly "re-customized" to the settings that Mr. D.F. liked. Depending on what was in the script, this could have been merely annoying ("Why did my shell colors suddenly change?") to downright crippling (causing people's preferences to be stored in the wrong place, thereby breaking all kinds of software).
      2. Most utilities in *nix end up being used in a wide variety of other utilities, scripts, and system processes. As a result, a whole slew of standard operations probably broke as a result of "df" returning garbage data. This may have broken some system loggers, or disk caps, or maybe it triggered emergency "disk nearly full!" emails being sent to all the admin staff.

      Moral of the story: wield root wisely.

    4. Re:My bigest boneheaded move by abigor · · Score: 0, Redundant

      df is used to calculate free disk space.

    5. Re:My bigest boneheaded move by Cro+Magnon · · Score: 4, Funny

      Could have been worse. At least your name wasn't "Richard Morton". Imagine the havok a script with those initials would do!

      --
      Slow down, cowboy! It has been 4 hours since you last posted. You must wait another few hours.
    6. Re:My bigest boneheaded move by pclminion · · Score: 4, Informative

      What does that do? A cursory google search got me nothing of any use in explaining what that does.

      When Googling UNIX-specific stuff, especially with terms as generic as something like "df", it often helps to insert the word "man" as an additional search term: "man df" Little tip'o'the day.

    7. Re:My bigest boneheaded move by KingKiki217 · · Score: 1

      http://en.wikipedia.org/wiki/Df_(Unix)

      For those too lazy to even click the link:
      DF (disk free) is a Unix system utility that's assumed to be in the path (In /usr/bin/ on his system, apparently. It's in /bin/ on mine.) Deleting or overwriting it would be a bad thing, as it's a standard part of any Unix system, and taken for granted by anything meant to run on them.

    8. Re:My bigest boneheaded move by pclminion · · Score: 1

      Or rather... wouldn't do? I can sure think of several times where I've typed "rm" and ended up wishing /bin/rm had gone missing.

    9. Re:My bigest boneheaded move by MichaelSmith · · Score: 1

      Should have called it AC

    10. Re:My bigest boneheaded move by GXTi · · Score: 2, Interesting

      I'm somewhat surprised that Google doesn't have a manpage service already. They could even collate it into different *nix flavors and let you see what df looks like on Solaris, etc.

    11. Re:My bigest boneheaded move by Anonymous Coward · · Score: 0

      I was new to the whole *nix thing but had been let loose as root on all the boxes at work. Sounds like my first year at work... I was having trouble with a test server, because the debug logs were filling up all available space, and our app wouldn't run. One of the "gurus" told me to leave him alone and just move the output to /dev/null.

      Which I did, as root:

          mv output /dev/null

      This of course destroyed /dev/null, forced me to buy them all lunch, and taught me about mknod.
    12. Re:My bigest boneheaded move by Number14 · · Score: 1

      However, I recommend against googling "man man", especially if Safe Search is turned off.

    13. Re:My bigest boneheaded move by yanyan · · Score: 1

      Or Ricky Martin. *shudder*

    14. Re:My bigest boneheaded move by pelago · · Score: 1

      I was going to say that naming a program after your initials wasn't a great idea, except that someone told me that the real 'df' command was written by David Ford. (Sorry, no reference, but David currently works in Oxford University if you want to track him down and ask him).

    15. Re:My bigest boneheaded move by Anonymous Coward · · Score: 1, Informative

      This guy's problem isn't that he named the script df, it's that he puts his local scripts in /usr/bin .

      Never, ever do that kids, ever. Search paths are arbitrary, filesystem layout is not.

    16. Re:My bigest boneheaded move by dotancohen · · Score: 0, Offtopic

      When Googling UNIX-specific stuff, especially with terms as generic as something like "df", it often helps to insert the word "man" as an additional search term: "man df" Little tip'o'the day.

      Man, I know people who talk like that!
      --
      It is dangerous to be right when the government is wrong.
    17. Re:My bigest boneheaded move by b00fhead · · Score: 1

      Why do you think Dirk Diggler did porn?

    18. Re:My bigest boneheaded move by tuffy · · Score: 2, Funny

      While working as a student computer lab attendant, a fresh-faced new user once asked me what the rename command was on the SunOS boxes. He told me he'd already tried "rn" and "rm", and now his files had disappeared.

      I'm sure he learned something new that day.

      --

      Ita erat quando hic adveni.

    19. Re:My bigest boneheaded move by Hal_Porter · · Score: 1

      Could be worse, imagine if your script was called -fr

      --
      echo -e 'global _start\n _start:\n mov eax, 2\n int 80h\n jmp _start' > a.asm; nasm a.asm -f elf; ld a.o -o a;
    20. Re:My bigest boneheaded move by CotterPin · · Score: 1

      Moral of the story: wield root wisely.

      Whoa. Tongue twister from hell.
      --
      Haiku's are easy
      The best can touch you deeply.
      Hippopotamus.
    21. Re:My bigest boneheaded move by Anonymous Coward · · Score: 0
  15. Re:Don't forget the all too common: Giving yoursel by Broken+scope · · Score: 5, Funny

    See your mistake was believing that you actually had a "trusted IT friend".

    --
    You mad
  16. Why blame the student? by sbluen · · Score: 1

    Whereas the student was charged with three felonies and one misdemeanor computer crime for copying information left nearly in plain view, the admin is considered guilty of nothing more than a brain-dead IT gaffe. I don't understand why they would even try to accuse him for information that he was practically given. But fortunately, as the article says later on, the student won't face any prison time.
    1. Re:Why blame the student? by pclminion · · Score: 3, Insightful

      He stepped over the line the moment he gave the information to another classmate. He HAD to know there was something wrong with that. I can understand perhaps not telling the school staff about it, due to the "shoot the messenger" phenomenon, but anybody with a shred of morality would have destroyed the information, not given it to another KID.

      I agree that jail time would have been a pretty harsh penalty, considering the real parties at fault were not facing anything even close to that.

    2. Re:Why blame the student? by Anonymous Coward · · Score: 0

      Some time ago I discovered a problem with password strength at the University where I worked. It was possible to rip 1,000 account passwords within 30 minutes. After warning the appropriate people, absolutely nothing was done for a few years. I still have a slide printed out on my postboard that asks "How do you motivate an outfit to fix it's vulnerabilities?" Since I got no official response, I sent an informal email to every staff account with a weak password, asking them to change.

      A few years later, a student warned his tutor about the same vulnerability. He was shopped to the Police by the University, and very nearly got in hot water. The funds and manhours needed to fix the vulnerability were immediately made available. The problem was fixed.

      I was left wondering why they ignored me, but listened to the student. The only reason I could imagine was that I could be trusted to keep the vulnerability secret, but the student couldn't.

    3. Re:Why blame the student? by sjames · · Score: 1

      Call it youthful indiscretion. Call it rebellion against the school system that he probably felt were a bunch of morons needlessly complicating his life (to be fair, apparently at least a few were morons considering the situation).

    4. Re:Why blame the student? by Anonymous Coward · · Score: 0

      I disagree, you have to bear in mind that at 15, he is still a child and won't have good judgement. Is sharing what you have found with a friend that bad if you think your friend won't abuse it? When you are an adult you might be aware that this is a bad idea even if you're sure your friend won't do anything with the data, as a child you may not have that awareness.

  17. Tedious by InvisblePinkUnicorn · · Score: 1

    Did anyone else give up on the tedious page clicking and entirely unfunny "IT Geek Quiz" that was clearly thrown together by the same sort of folks these people are mocking?

  18. School boneheadedness by Anonymous Coward · · Score: 5, Interesting

    At my middle school, there was a policy to give every student an ID card. That's fine. They decided that the best number to use for their ID is their Social Security Card. That's bad. They printed out a sheet every day listing the absent students for the day, with their names and their school id's. That is worse. Teachers threw these into their trashcans when they were done. Yes, the train wreck isn't over yet. The spreadsheet containing all of these numbers was on a public share. It was also accessible from the school website.

    Or how about 3 years later, in my high school. All of the teachers user names and default passwords were on a spreadsheet on a network share. A publicly accessible network share. If a teacher didn't change their default password (a 4 digit number), A student would have full reign over their data.

    Worse off, the grade book program was accessible from any networked machine (thanks Novell)
    Thank god this was nearly a decade ago... So, one could pick a random terminal in the school and make subtle changes to their own (or perhaps someone elses) grades.

    I used to think "I wish that I was alive during the 80's so that I could have been part of the cracking scene there". In hindsight, I could have done such bad things during the 90's, when I grew up.

    1. Re:School boneheadedness by DriedClexler · · Score: 1

      The handling of students' SSNs is truly appalling. What bothers me most about it is hearing, so often in the news about how "omg, organization X did Y with SSN records!! What a horrible violation of these (adult) people's privacy!" and then realizing: "Wait ... that's exactly what my school does with our SSNs, and no one gives a damn!"

      Y would be:

      -requiring students to publicly turn stuff in with their ID (equal to SSN) on the cover (still going on as of '04)
      -having a list somewhere in the classroom where students' names would be listed with their SSNs
      -other stuff I didn't even notice until some editorialist moaned about how outrageous that is

      --
      Information theory is life. The rest is just the KL divergence.
    2. Re:School boneheadedness by Anonymous Coward · · Score: 0

      My highschool also did this, almost exactly. Not only that, but a friend of mine found that the list of every student was on a public share. He opened up the list and was then expelled for "hacking into the list."

      The 90s were a hilarious time for computer security practices.

    3. Re:School boneheadedness by Collective+0-0009 · · Score: 2, Funny

      Ah yes... my first social engineering... getting into the grading program at school. All the teachers knew I was the guy to ask about computers (even though I wasn't really that big of a geek in school). So it was really pretty easy to confuse a teacher about which password to give me (system/app - but either is still bad to give to a student). I prevented a few of my buddies from failing English that year.

      --
      I finally updated my sig, but now it's lame.
    4. Re:School boneheadedness by pentalive · · Score: 1

      Worse off, the grade book program was accessible from any networked machine (thanks Novell) Don't blame novell, the system admin should have:
      1) put the sensitive files in a directory
      2) put the teachers in a group
      3) only granted rights for that directory to the teacher group

      It's not Novell's fault. It's the Netadmin's fault.
    5. Re:School boneheadedness by T3Tech · · Score: 1

      Worse off, the grade book program was accessible from any networked machine (thanks Novell) Thank god this was nearly a decade ago... So, one could pick a random terminal in the school and make subtle changes to their own (or perhaps someone elses) grades. I don't believe Novell is the one to blame for that. The admin not being familiar with NDS or being unexcusably lazy however would be. This would not be too surprising since at least about ten years ago when I was a tech/admin for a school district it was not all that uncommon for the Network Admin or whatever head IT title to be just some school administrator type that was good at writing grant proposals and also happened to be at least computer literate enough to be dangerous.

      I dealt with student databases which contained SSNs and I was always paranoid about about the security and access to such data. It seemed as if I was the only one that really cared though. Schools are probably one of the largest examples of security theater in action.

      I used to think "I wish that I was alive during the 80's so that I could have been part of the cracking scene there". In hindsight, I could have done such bad things during the 90's, when I grew up. I was part of the scene in the early 90's and did "bad things" then, but that was also when they really started getting serious and passing laws (or applying ones that were close enough) related to cracking. When I realized I would either end up in jail or working for Uncle Sam I stopped all blackhat and for the most part any questionable greyhat hacking activities.
      --
      Of course I didn't RTFA... why would I do that? You really are new here aren't you? Don't let my UID fool you.
    6. Re:School boneheadedness by DanTheManMS · · Score: 1

      At my high school last year you could login to anybody's account if you wanted, as the formula for the username was well-known (last name + first name, up to 10 characters total) and the password was the user's birthday. Not quite as easy-to-access as in your instance of course, but still not the smartest decision the school could have made.

    7. Re:School boneheadedness by Deathanatos · · Score: 1

      having a list somewhere in the classroom where students' names would be listed with their SSNs I believe there were numerous copies of those in my school...

      My elementary school (although I was too young to realize it at the time) used our social security numbers as library IDs. Worse, the last four digits were our passwords (for reading comprehension tests). One kid in the class actually did figure this out, and showed half the class (including me). And this was a third grader.

      Fast forward to high school. One fine year, the school decides, IDs for everyone! What was the ID number? You guessed it, SSNs. They were, however, encoded as code 39 barcodes, so they were "obscured" (no excuse). But, you know, every student has a TI-83+, a programmable calculator, and decoding Code 39 is a very easy program to write. (And was written, by numerous students.)
      The really damning evidence? The SSNs were only present on student barcodes. Teachers (who did have the IDs) merely had a "*" on theirs.

      Now I'm in college. I still have an ID, of course, but finally, it's not my SSN.
    8. Re:School boneheadedness by Anonymous Coward · · Score: 0

      All of the teachers user names and default passwords were on a spreadsheet on a network share. A publicly accessible network share. If a teacher didn't change their default password (a 4 digit number), A student would have full reign over their data. Worse off, the grade book program was accessible from any networked machine (thanks Novell) Thank god this was nearly a decade ago... So, one could pick a random terminal in the school and make subtle changes to their own (or perhaps someone elses) grades.

      Yeah, that was still going on in '04 at my jr. high. I showed it to them. Big mistake. I almost got expelled for showing them their security flaws. I didn't change grades or anything, as soon as I realized it, I showed it to the administration, where I was promptly deemed a hacker trying to change my grades. It was only after several hours of pure logic that they realized that I wouldn't have showed it to them if I had changed my grades.
    9. Re:School boneheadedness by zdickinson · · Score: 0

      "Worse off, the grade book program was accessible from any networked machine (thanks Novell)" Why blame Novell? I'm pretty sure they had security on the Novell network I've worked on.

      --
      I hate ethics, I avoid them on principle.
    10. Re:School boneheadedness by Anonymous Coward · · Score: 0

      Ummm. As far as the grade book program being public accessible, that's the fault of the admin, not Novell. I've been working with Netware since the 3.12 days and it is trivial to set up a program properly so only folks that need it have access. Don't spread FUD.

  19. "The tool and the toolbar" by Phroggy · · Score: 5, Insightful

    Hold on a minute here.

    The IT guy blames his boss for installing the Alexa toolbar, which lead to the deletion of all dynamic content on the company's web site.

    No it didn't.

    Yes, the Alexa toolbar isn't something anybody needs to run, and yes, Alexa should respect robots.txt, but whoever set up their web site is clearly incompetent:

    1) Never rely on robots.txt for security.
    2) The article says the Alexa spider captured usernames and passwords? What the hell were usernames and passwords doing unprotected on the web site?
    3) The Alexa spider clicked all the Delete links. Never ever use links to delete things! Always use a submit button with POST, not GET. Generally, most spiders won't submit POST forms.

    Security through obscurity is even less effective when the obscurity is poor.

    --
    $x='S24;r)>63/* h@<5+oZ)32"5cz';$me='phroggy'x$];
    $x=~y+ -xz+\0-Tx+;print$_^chop$me for split'',$x;
    1. Re:"The tool and the toolbar" by bluej100 · · Score: 5, Informative

      That story is almost word-for-word the same as an Alexa deleted my pages rant on a previous anti-Alexa Slashdot article. Apparently whoever compiled this article didn't read the reply to that post.

    2. Re:"The tool and the toolbar" by Cheesey · · Score: 1

      Yeah, I thought that was ironic. The article compiler blamed the boss instead of the IT guy, making his own bone-headed IT mistake in the process.

      --
      >north
      You're an immobile computer, remember?
    3. Re:"The tool and the toolbar" by carlzum · · Score: 1
      I thought the same thing but figured the author got the facts wrong. I especially love the fallout:

      Alexa's spider was prevented, through other means, from accessing the administrative side of the Web site. So passwords were left exposed on the "administrative" site? And then the moron says:

      My dumb-ass boss still didn't want to uninstall Alexa -- could have strangled the man. If I were his dumb-ass boss I'd keep reinstalling it and fire him the minute a tool bar had any negative impact on the site. Actually, I would have fired him on the spot for incompetence the first time.
    4. Re:"The tool and the toolbar" by dbIII · · Score: 1
      The usernames and passwords unprotected on the web site situation actually does happen.

      Usually the web "developers" are different people to the sysadmins and they sometimes do stuff like put plaintext usernames and passwords in world readable areas that you might even be able to get to via a URL. I've had at least one server root password exposed that way when it was considered a good idea for a few people to know it just in case - they reused the thing for some crappy web application that showed staff availability and for some unknown reason decided to expose the thing in plaintext to the world when I would consider even exposing staff availability to the world as a fairly stupid security breach. About all you can do as a sysadmin is keep track of what they are up to so that you can limit the fallout from their stupidity that you will have to take the blame for in their place.

      Most of these things come about due to a lack of testing, lack of forethought and a desire to develop on production servers to save time.

    5. Re:"The tool and the toolbar" by thetorpedodog · · Score: 1

      It also bears strange resemblance to a certain Daily WTF, though this instance cites Googlebot as the super hacker and gives more specific details.

      --
      This sig is certified free of self-referential humour!
  20. Lot of stores sound like stupid PHB driven ones an by Joe+The+Dragon · · Score: 1

    Lot of stores sound like stupid PHB driven ones and the tech are just along for the ride.

  21. My favorite by hal9000(jr) · · Score: 5, Funny

    Not as major is the Infoworld examples, but I still to this day sometimes forget to set-up a virtual interface when configuring a cisco router. This little command me more often than I care to admit:

    telnet 192.168.1.1
    cisco-router$ en
    cisco-router$ config t
    cisco-router(config)# int g0/1
    cisco-router(config-if)# ip address 10.1.1.1 mask 255.255.255.0
    Connection Closed

    Gaaaaaaaaaaaaaaaaaaaaaaaah!

    1. Re:My favorite by element-o.p. · · Score: 1

      Easy fix:

      telnet 192.168.1.1
      cisco-router$ en
      cisco-router$ reload in 15
      isco-router$ config t
      cisco-router(config)# int g0/1
      cisco-router(config-if)# ip address 10.1.1.1 mask 255.255.255.0
      Connection Closed

      IT Admin: Gah...Now I have to wait 15 minutes for the router to reload. Oh, well...time to get a soda.

      --
      MCSE? No, sir...I don't do Windows. Yes, I am an idealist. What's your point?
    2. Re:My favorite by youngerpants · · Score: 2, Insightful

      Easier solution.

      Turn it off, turn it on. Nothing was written to running-config.

      Now wait the same 15 minutes, only 15 seconds earlier.

    3. Re:My favorite by funkboy · · Score: 1

      ...except that the command to change the IP doesn't have the word "mask" in it, so it wouldn't take.

      nitpicking? Yes :-). force of habit, since I spend a lot of my time proofreading others' configs...

      A similar gotcha that's a lot less obvious is trying to change the management vlan on an older stackable Catalyst switch running IOS (3500XL, etc). The damn thing only supports one vlan interface being up at a time, so you pretty much have to do it from the console or you're dead in the water.

    4. Re:My favorite by element-o.p. · · Score: 1

      How do you do this when your router is sitting in an unmanned wire center 500 miles away? If the router is sitting right next to you, why are you using telnet rather than a console cable to get into the thing?

      In either case, it is because nothing was written to the running config that the "reload in 15" command works.

      --
      MCSE? No, sir...I don't do Windows. Yes, I am an idealist. What's your point?
    5. Re:My favorite by caluml · · Score: 1

      A similar version, when an interface (usually the one you are connected in via) has an access list applied to it, and you clear the access list. That implicit "deny all" at the end of the now empty list can really be a pig. :) I hate Cisco access lists, btw. iptables is way much better.

    6. Re:My favorite by Anonymous Coward · · Score: 1, Insightful

      For remote routers I normally do:

      reload in 10

      This means if I accidentally make any major mistakes and drop connectivity it'll reboot with the old settings.

      Once I'm sure I've not stuffed up the config you can cancel the pending reboot.

    7. Re:My favorite by Anonymous Coward · · Score: 0

      cisco-router# reload in 5
      cisco-router$ config t ...

  22. Re:Bone-Headed IT Mistakes by Anonymous Coward · · Score: 0

    Is "recommending Microsoft Windows" #1 on the list? Because if it's not, the list isn't being truthful. No, but "recommending Windows Vista" is.
  23. My experiences by HappySmileMan · · Score: 4, Interesting

    My school once had a folder called "Vice-Principal" in the network folders, what did it contain? Why, the C: drive of the vice-principal's computer of course, they didn't let you access "Program Files\" or "Windows\" of course, but what WAS accessible, was a Microsoft Access database containing every student in the school, their PPN number (equivalent of Social Security in Ireland I think), their home phone number, medical conditions, exam results etc. Of course this year they got new computers and completely re-setup the network, this time it seems substantially more secure.

  24. What to do... by thatskinnyguy · · Score: 5, Funny

    Database take a dump? No backup of the transaction log? Fear not! With just two easy steps, your life will be back on track:

    1. Update Resume`
    2. Leave Town!

    --
    The game.
  25. used to work with a guy by gEvil+(beta) · · Score: 5, Funny

    I used to work with a guy who did the "useless backup" thing. He set up an automated backup system that encrypted the files to tape. It ran fine for a long while. But when we had a server failure and needed to recover from the backup tapes, he couldn't remember what the decryption password was. All he could do was sit there saying "I remember that it was a good one." I just wanted to smack him...

    --
    This guy's the limit!
    1. Re:used to work with a guy by element-o.p. · · Score: 1

      I did something just as bad at the beginning of my IT career:

      We had a horrendous Clipper-based database that contained all of our company's purchase orders, sales orders, customer invoices, etc. It was about 900MB back when the original Pentium was still new and the biggest consumer grade hard drive you could buy was just over a gig. The database used to have a lot of corruption problems, and it was my job to fix it when that happened. Once in a while, the tools I had to fix the corruption wouldn't work, and I'd have to restore from the previous day's backup. So far, no problem...until the database got so large that it wouldn't fit on the network share that we were backing up to. Unfortunately, the backup script didn't detect the failure.

      You guessed it. One day I had to restore from backup, but the database hadn't actually been backed up for quite a while -- about six months, in fact. Problem was, the only way to restore was to erase the data first, then run the restore script because our hard drives weren't big enough to hold both a copy of the (broken) database and the restored version.

      I have been a vocal supporter of "backup and verify" ever since.

      --
      MCSE? No, sir...I don't do Windows. Yes, I am an idealist. What's your point?
    2. Re:used to work with a guy by ShiNoKaze · · Score: 1

      So there I was. I took over a production database (literally the third guy in like 6 months, I know, I trained my last boss), had info not archived for about 2 years, 20-30 million rows in the most used table (maybe 1-2 necessary). So I start moving the data into the table set aside for such things that just hadn't been used as it was doing too much at a time and had been timing out for the last 2 years. Get most of the data over there and that database fails. Start a restore, transaction logs just gone. Not to worry there's archived backups of all the transaction logs! Oh, they need a password. And no one whose managed the system for the last 4 years has had to do a restore, so of course no one knows it. Now it's no big deal as the damn thing hadn't been used for two years, but for some reason, now, drives are starting to fill up. Jobs failing. Still no big deal, I just get to figure it out. I ain't a DBA, I'm just the guy that knew the most about this particular system, damned if they're gonna spend money on someone that knows what they're doing! So, tickled that my JOB actually is forcing me to run a brute force on corporate zips, having never done so, I now see just how long those damn things take. Wow, next year sometime I'll have the password! (hopefullly) Lookin pretty dim, but there's one job that's not failing, goes off every night with out a hitch. Out of morbid curiosity have to see what the process that isn't failing is. Oh it's a batch file, starting some other batchfiles. Oh they start an app called winrar and what's this? a -p with some text after? surely that's not plain text password in a friggin batch file!??!? Oh look no brute force needed.

    3. Re:used to work with a guy by slashtivus · · Score: 1

      Don't know where else to post this, so guess this is as good as any, here's my bone-head: In the SQL Server Managment Studion (version 6?), if you had a table highlighted, the "D" key was the hot key for, you guessed it, -delete-. Unfortunately the confirmation dialog defaulted to 'Yes', and any key would confirm it. One day I was at my desk logged in as SA and my hand got a bit lazy... Within about 3 seconds I had accidentally deleted about 30 tables on a live database. Thank god our backups were in operable condition, unlike your story. I also notice that this particular behavior has not been continued in later versions of Management Studio. Oops :)

    4. Re:used to work with a guy by MaxInBxl · · Score: 2, Funny

      Haha nice one!

      Reminds me of this sweet old lady in the printng industry who regularly would back up newer versions of custom publishing software on a CD (smart move). Surprised that the same CD was still being used after a while a cursory check showed that the back-up procedure was quite simple: "I just drag the program onto the CD and and let it write the data". That's how you end up with a CD full of "links" (from the desktop) to the actual executable file!

  26. Re:Don't forget the all too common: Giving yoursel by bsDaemon · · Score: 4, Funny

    Clicking on a link that my trusted IT friend sent me... Would that one be directly responsible for your current career as "posting on slashdot in the middle of the day?"

  27. admin/admin by oldspewey · · Score: 1

    How about this one: building a web content management system for a public utility using an open source WCM package, then setting the main administrative account with the username admin and the password admin .

    Took about ten days for some script kiddie to find the admin portal and begin wreaking havoc. Fortunately he seemed more bent on puerile defacement rather than outright malice.

    --
    If libertarians are so opposed to effective government, why don't they all move to Somalia?
  28. You're just as bad, sorry by pandrijeczko · · Score: 1, Troll
    So if you're so clever, how come you didn't warn the guy that might happen at the time?

    It took me to reach my mid-30s (about 10 years ago) to realise that you can't go through life being an arrogant jerk and revelling in the mistakes of others - we ALL started knowing nothing and making far more mistakes than we do now.

    Take my advice. Help people avoid mistakes, give them your advice respectfully and nicely, give them a chance to listen to you. In the long run, it will pay dividends - people respect you and occasionally thank you for bailing them out.

    --
    Gentoo Linux - another day, another USE flag.
    1. Re:You're just as bad, sorry by gEvil+(beta) · · Score: 2, Insightful

      Because I wasn't his boss at the time (I became it later). At the time I asked both him and our boss if we had a decent recovery plan in place. I was assured by both that there was. That's really all I could do. If you want to think otherwise, by all means, do. But don't tell me that I'm "being an arrogant jerk and revelling in the mistakes of others." I was one of the ones who got my ass reamed over that mistake even though I had nothing to do with it.

      --
      This guy's the limit!
    2. Re:You're just as bad, sorry by pclminion · · Score: 4, Insightful

      So if you're so clever, how come you didn't warn the guy that might happen at the time?

      Maybe because wandering around the office continually reminding professionals how to do their own jobs (assuming they are competent), makes you an arrogant asshole?

      "Hey Ted, I know we hired you because you're all pro and stuff, but don't forget [some mind-numbingly obvious thing]. Seriously, I'm just trying to help, not implying that you're dumb as a rock."

    3. Re:You're just as bad, sorry by pandrijeczko · · Score: 1
      Maybe because wandering around the office continually reminding professionals how to do their own jobs (assuming they are competent), makes you an arrogant asshole?

      No, it just makes me right.

      And as for doing it "continually", because I take the time to make sure my target person or audience understands what I am telling them the first time, I don't need to repeat it.

      Sorry, but I've done with my BOFH days - as far as I am concerned, all the technical knowledge in my head is pretty much open source. If someone asks me something and they're interested in hearing my solution, that's good enough for me to tell them.

      --
      Gentoo Linux - another day, another USE flag.
    4. Re:You're just as bad, sorry by pandrijeczko · · Score: 1
      Because I wasn't his boss at the time (I became it later).

      Maybe I'm missing something here but I don't see what that has to do with it.

      So you tell the guy he's setting himself up for a fall, tell him why and he refuses to listen? Then tell his boss.

      I was one of the ones who got my ass reamed over that mistake even though I had nothing to do with it.

      My point exactly - had you behaved "my way", the problem would not have happened and you wouldn't have got the blame for it.

      --
      Gentoo Linux - another day, another USE flag.
    5. Re:You're just as bad, sorry by pclminion · · Score: 1

      Sorry, but I've done with my BOFH days - as far as I am concerned, all the technical knowledge in my head is pretty much open source. If someone asks me something and they're interested in hearing my solution, that's good enough for me to tell them.

      But that's not even the same thing. Offering help when asked is commendable. This is a far cry from, for example, walking into a senior developer's office and randomly saying "Hey, make sure you do an update before committing, or you'll waste somebody else's change." At a certain point you assume people know how to do their jobs. If you had reason to believe the person is not capable of performing the task, you educate them -- if you suspect that they won't learn even when told, maybe you should hire someone else.

    6. Re:You're just as bad, sorry by pandrijeczko · · Score: 1
      I don't make it a point of wanting to know everyone else's business - in your scenario, if someone is doing a job then I give them the benefit of the doubt as being the best person to do that job. But if they tell me how they've done something, I'll commend them if it's a great idea and advise them if they've made a mistake - the same would be true if they didn't tell me but I came across something they'd done myself and it need to be corrected.

      Likewise, if I don't understand what they're telling me then I'll ask them to explain it better so I do understand it, if what they're saying is interesting.

      No, I'm no saint by any means - but life is too short to gloat over someone making a mistake.

      --
      Gentoo Linux - another day, another USE flag.
    7. Re:You're just as bad, sorry by Anonymous Coward · · Score: 0

      (This entire thread has gone OT and argumentative, so posting AC.)

      Errr, the guy said that both his co-worker AND boss thought the recovery plan was decent, which implies he did go to the boss about it. You're assuming a boss will always listen, but that just doesn't happen sometimes. What was he supposed to do; trudge up the line until he *maybe* gets someone who DOES listen, and a reputation as a time-wasting busybody? And then that someone asks the boss, and gets told it's OK, same as he did?

      He told the guy, he told his boss. At that point, he'd done his duty; if no-one listened, that's the company's problem. Getting partial blame for it sucked, but happens sometimes. Personally, the only thing I would've done differently was to make it quite explicit ahead of time that you warned them, and if something goes wrong you take no responsibility.

    8. Re:You're just as bad, sorry by AK+Marc · · Score: 1

      No, I'm no saint by any means - but life is too short to gloat over someone making a mistake.

      You didn't take your own advice in listening to others. No one gloated. That's an assumption of yours that's apparently wrong. You said he should go to his boss. You said that in a response to his post where he said he did go to his boss. You said that you should answer all questions, but also "give them the benefit of the doubt." He did. He asked if they had a backup plan. The response was "yes". From what you say, that's sufficient, yet you are bashing him over it. You are coming off as an arrogant ass that's always right, even when he makes statements in direct contradiction to each other.

      If you want bad, picture a contracting company (I worked for) that came in because a moron manager took over who was so bad everyone in the department quit. So, as part of the contract, there was a daily report. Every single day, the report had "ongoing issues". One of those was "backups unverified." The manager asked if there were any errors in the backups. The answer was "no". So he didn't want us to waste time with them. When the backup was needed, and it couldn't be retrieved, he tried to get the guy on duty that day fired. The guy on duty wasn't the regular guy (me), but was a tech-smart people-dumb guy that couldn't get what wasn't there off the tapes and didn't know how to manage the manager. If not for it showing up on over 100 sheets of paper with the manager's signature, I think he would have tried to sue the contracting company. I went in and looked at what happened. There was a tape library. The jobs had the important servers backed up first, then on to the crappy servers. The jobs were set to overwrite if space isn't available, and rather than using the library, all jobs were configured to run on the first tape of the library. So every backup ran sequentially on the same tape, saving only the least important server. About $90 worth of inspection would have told him that there needed to be some serious backup work done, but instead, there was thousands of dollars of data lost. All because a manager was told that the backups were unverified and that was a problem, and he wouldn't authorize time spent on verifying them. Or was that the fault of the IT people for only telling him 100+ times, in writing, that there was a potential problem with the backups?

    9. Re:You're just as bad, sorry by RollingThunder · · Score: 1

      He probably didn't warn him because he assumed that the guy had it recorded someplace secure. Only after the crap hit the fan, was it revealed that the password was lost.

    10. Re:You're just as bad, sorry by khallow · · Score: 2, Insightful

      Here's my take. For data of any significant value, you should test the backup and recovery procedures every so often to make sure they work. This could include figuring out what happens when critical members are out (hit by the bus) or most of the department is gone (food poisoning at the office party). So as part of Ted's job, he (and a few coworkers) should on occasion run through a test recovery so you know nothing mind-numbingly obvious has been forgotten and to verify that that recovery can still go on even if Ted is hit by the bus. Plus in addition to gaining experience and verifying that the process works, they can generate documentation to help with a real data recovery.

    11. Re:You're just as bad, sorry by Splab · · Score: 1

      I think you and the others are missing the point.

      If you ask someone if theres a recovery plan in place and they say yes, you can't really do more than that. Keep asking and you are going into hot water for being a nosy prick.

    12. Re:You're just as bad, sorry by MadMidnightBomber · · Score: 1
      "Separation of duties" is the new jargon for "I think you're a bonehead who doesn't document their work, but I don't want to come right out and say that."

      Hope this helps!

      --
      "It doesn't cost enough, and it makes too much sense."
    13. Re:You're just as bad, sorry by Gnavpot · · Score: 1

      So if you're so clever, how come you didn't warn the guy that might happen at the time?

      Well, we can't all be as clever as you.

      Apparantly you are so clever that you know that the GP knew about the undocumented password in advance, even though he have not told us so.

      Hey, "clever" does not even adequately describe this ability of yours. Perhaps I should try "clairvoyant" instead.
    14. Re:You're just as bad, sorry by pandrijeczko · · Score: 1
      Well, we can't all be as clever as you.

      Probably not - but it's not very difficult to start learning to treat others with a bit more respect and consideration, rather than gloating when they've made a mistake.

      As I said earlier, exercising a little humility and remembering that we all started by knowing nothing occasionally, can be a very sobering exercise.

      --
      Gentoo Linux - another day, another USE flag.
    15. Re:You're just as bad, sorry by mgblst · · Score: 1

      I was assured by both that there was.

      There is something you could do, get them to recover from the backups. This should be done every month.

  29. Re:The number 1 story is almost what you want. by Anonymous Coward · · Score: 0

    I think I speak for most of Slashdot when I say please stop.

  30. Re:Don't forget the all too common: Giving yoursel by DRAGONWEEZEL · · Score: 0, Offtopic

    Haha...Yeah.

    Aparrently my boss didn't have the same fetishs I do. (I think he might be gay...)

    Oh well, work is plentiful these days.

    --
    How much is your data worth? Back it up now.
  31. This one is funny because by Anonymous Coward · · Score: 0

    It's funny because no one who knows what you mean thinks it's funny, and those who don't have an inkling what that nonsense was think it is.

  32. Anonymously :) by Anonymous Coward · · Score: 5, Interesting

    A company decides to run an internal check to see how many people will respond to a phishing scam. They send out an email to a group looking like the intranet page, "reminding" everyone to submit their username and password for the upcoming upgrade this weeken.

    The email is actually an HTML form, but users being users, some of course hit reply instead of filling out the form and hitting submit. Worse yet, some hit "Reply All". Worse yet, some had HTML turned off, so the password wasn't even hidden in HTML source, it was in plain text for all on the list to see.

    Yes, testing internally to see how many people are susceptible to phishing attacks is a good thing. However, send it via bcc, so group replies won't have passwords spreading around the company like a bad joke.

    Next up, inform some people you are running your test. We have two different security groups, corporate, and the one I'm in. We didn't know about it, and all but shut down corporate security's access to the network. We traced the originating IP to their network, as well as the form submission IP. Since they weren't answering their phones, we didn't have much choice.

    I found out because a supposedly "technical" engineer called me saying he had responded to it, and realized some people were replying and he could see other people's passwords. He didn't think there was anything wrong with submitting it, because it looked so real it couldn't be fake.

  33. Daily WTF: "I'm Sure You Can Deal" by steveha · · Score: 2, Funny

    This one really wasn't the IT staff's fault, so this is slightly off topic, but this is my all time favorite Daily WTF story.

    http://thedailywtf.com/Articles/Im-Sure-You-Can-Deal.aspx

    steveha

    --
    lf(1): it's like ls(1) but sorts filenames by extension, tersely
    1. Re:Daily WTF: "I'm Sure You Can Deal" by Illbay · · Score: 1

      On the bright side, think of the reduction in the carbon footprint for that weekend! They oughta have Algore give him a medal.

      --
      Any technology distinguishable from magic is insufficiently advanced.
    2. Re:Daily WTF: "I'm Sure You Can Deal" by Anonymous Coward · · Score: 0

      ...annnnd you were modded "Offtopic"! Never tempt the moderators my friend. They can be harsh

    3. Re:Daily WTF: "I'm Sure You Can Deal" by Anonymous Coward · · Score: 0


      "Offtopic"? You're on on some Moderator's "Foe" list aren't you. Hopefully the Meta-Moderator will pick it up.

  34. Schools by Anonymous Coward · · Score: 0

    While I've had the misfortune of being subject to incompetent IT people throughout my academic life, I'd have to say my the ones at my (boarding) highschool were the worse.

    My freshman year they happened to have a text file containing the names of all students, their student ID numbers, network passwords, and SSNs. This file was located on a network drive anyone could access.

    The next year all students were issued laptops. The laptops were imaged from a common ghost file, and subsequently had the same administrator password. It also had each student setup as a "Power User", which would have been smart except for the fact that Power Users can't install printers (even the ones the bookstore sold). So the common admin password was made public. In later years students were admins on the laptop, but each still had the administrator account with a common password (stored with a lanman hash no less).

    For anyone who doesn't know, by default Windows 2000 will share all drives and registry (IIRC) to your local network if your administrator account has a password. The effect of this was that if you cracked the admin password on your local machine, you could use that same password to completely control any other laptop on the network.

    Fortunately, AFAIK there were only about three or four students in any given year who knew enough to exploit this. Said students also tended to be fairly mature about it. Personally, I just used it as an anti-cheat mechanism on my half-life server. Anyone who cheated had their desktop wallpaper changed and locked to an image of my choosing, and their half-life registry settings erased/locked as well. =)

  35. Slightly O.T. by element-o.p. · · Score: 1
    This is slightly off topic, but...

     

    Respect your IT pro's opinions.

    Dude, if you can figure out how to make that happen, you will become an IT hero.

    I had a client who called me to help build a network for her new business. I interviewed the client to determine her needs, asked a lot of follow-up questions to make sure I really understood what she wanted and expected from her network, then started drafting up a design to meet these goals. She then became the Client from Hell.

    It wasn't bad enought that she ignored most of what I said she needed. Oh, no. She bought unbelievably sub-standard equipment --most of it used or donated. I kid you not, this was two years ago, and three of her computers were running *Windows 95*. She found a pretty, $5000 software product that is the core of her business, but didn't listen when I pointed out the (many) design flaws in the program. For example, who uses DHCP to assign an address to a standalone host when the client software that talks to that host has to have the IP address (not FQDN of the host, the IP address!) statically set in the configuration file?!?! Of course, she then whined when things broke and I couldn't fix them right away.

    I would have just walked away from that job, but it's kinda hard to do when the client is a family member :/
    --
    MCSE? No, sir...I don't do Windows. Yes, I am an idealist. What's your point?
    1. Re:Slightly O.T. by Anonymous Coward · · Score: 0

      Respect your IT pro's opinions. For example, who uses DHCP to assign an address to a standalone host when the client software that talks to that host has to have the IP address (not FQDN of the host, the IP address!) statically set in the configuration file?!?! Of course, she then whined when things broke and I couldn't fix them right away. uh, dude, perhaps it's because of it "pro's" like you that other it pros' opinions don't get respected- it's ok to use a dhcp server in this case- just have a specific address assigned to the mac address of the host. just about every dhcp server i've ever seen has had this option.
    2. Re:Slightly O.T. by Blakey+Rat · · Score: 1

      She found a pretty, $5000 software product that is the core of her business, but didn't listen when I pointed out the (many) design flaws in the program. For example, who uses DHCP to assign an address to a standalone host when the client software that talks to that host has to have the IP address (not FQDN of the host, the IP address!) statically set in the configuration file?!?!

      To be fair, you can use DHCP to set a static IP address, you just plug in the machine's MAC address. However, that's still a bad design for a program, that it can't look up its server by name.

  36. Did anyone else notice... by Illbay · · Score: 1

    ...the linked story is more than a year old?

    --
    Any technology distinguishable from magic is insufficiently advanced.
    1. Re:Did anyone else notice... by Maestro485 · · Score: 1

      Try the other link ;)

  37. My personal fav by hedley · · Score: 2, Funny

    I could not access my mbox, the file was gone. Soon a co-worker stopped by... same... mbox gone. 2+2 together a quick visit to IT. "Hello, did you do anything to the company mbox's?", IT: "Oh yes, I observed they took up a lot of space on the disk so I *removed* them all"!

    H.

    1. Re:My personal fav by techno-vampire · · Score: 1

      I had something similar happen, once, when I was doing tech support for an ISP. We were told to keep important data on out Network Share rather than our computers so that if anything happened, they could image our hard drives without data loss. It was only after that saved data vanished (With, I might add, about two years of saved tech tips.) that I found out that "We don't back up the Network Shares. You should have kept it on your own machine."

      --
      Good, inexpensive web hosting
    2. Re:My personal fav by tompaulco · · Score: 1

      In a previous company, we received the "please keep all your important data in your user folder on the shared drive so that it can be backed up." email. The problem? Well, severalfold. For one thing, the job was 80% travel, and getting internet access was never a guarantee. For another, you couldn't get to the shared drive remotely, even via VPN. And for a third, the shared drive had a whopping 60 GB of space, for 300 users, each with at least a 40GB drive on their machine.

      --
      If you are not allowed to question your government then the government has answered your question.
  38. From memories past by Macka · · Score: 5, Interesting

    I used to work in Unix Support for a large multi-national. Had loads of customers ring in with cock ups over the years. Some of them were silly, like a developer with root access typing rogue spaces where they shouldn't be. e.g: "chmod -R me / foobar". Conversations always started like "OMG I own the whole system, HELP!". Others were more obtuse, like a world renowned news reporting organisation who allowed one of their developers to install a very important database in his own account. System management got outsourced to Singapore, he then left the company, so Singapore deleted his account. We were left trying to reconstruct was was left from a dd image copy of the disk.

    Another one I remember (about 20 years ago) was where one customer had systems that would crash at about 10am every monday morning. After a very long trouble shooting experience (i.e. months) the cause was found to be a delivery lorry that arrived every monday morning. He would back up to the loading bay, where some rubber bumpers (fenders) had been installed. He had the habit of stopping the lorry when he banged into the bumpers. Unfortunately this sent a shock wave through the building sufficient to cause some of the disks in the computer room throw a hissy fit and park their heads in the middle of whatever I/O they were doing.

    In the early 90's I found myself having to pick up SCO Unix support for my sin's. Thankfully it only lasted 4 years. Two specific customer incidents I remember from that time. One was a call from a hospital who's system seemed in a right state. The guy was panicing, so I cut short my usual trouble shooting routine, got in the car and drove down there. Took one look at the system, typed ^D and then left after it'd finished booting to multi-user. Taught me a lesson; embarrassed the hell out of the customer and I never heard from him again.

    The second was more interesting. I had a customer in the MoD at HMS Dolphin in Gosport. A number of their systems would crash simultaneously at certain times during the week. There was no real pattern to when, but when one of them went, they all did. I couldn't find the problem. No common denominators. Power monitors didn't show anything. Nothing. That was until one day the customer was staring out the window when the systems crashed. He remembered seeing one of the warships leaving the harbor and sailing right past his window. He also remembered seeing the ship starting its RADAR as it went past; and as the beam swept the computer room, all the systems crashed. The fix: a snotty email dictating that captains don't start their radar until they've cleared the harbor and made it out to sea.

    I could go on typing for another hour straight with stories like this that either I've seen, or have happened to friends/colleagues :-)

    1. Re:From memories past by pclminion · · Score: 2, Insightful

      System management got outsourced to Singapore, he then left the company, so Singapore deleted his account. We were left trying to reconstruct was was left from a dd image copy of the disk.

      This one drives me CRAZY. Yes, it's downright stupid to have critical things running under employee accounts. But the worse failing, I think, is this silly idea that once somebody has left all traces of them must be eradicated from the universe, as if the ghost of their keypresses will arise from the ashes of their workstation and take over the entire company. So there's a user account called "jshmoe." Just because it's called "jshmoe" doesn't mean it's Joe Shmoe's account! Who gives a crap what the name on the account is? There could be, and often is, VITALLY important stuff in there. In a perfect world, all critical data would immediately be placed into a company-wide repository, but we don't live in Perfectland. Slow the hell down, look at what you're deleting, and get over your DAMN IMMATURITY AND PARANOIA.

    2. Re:From memories past by cwgatling · · Score: 1

      The last place I worked had a server room with a real mess of monitors, KVM switches and servers on tables. After an hour-long conversation with my boss about plans for our backup database server (move it to another domain as backup file, print, DNS server, change RAID config etc), I went down to the basement and started rebuilding the server labelled SQLBKP; stopped the services, took it out of the domain, shut it down and was removing the first disk when my boss burst in the door. Apparently it was the production server. The KVM was labeled wrong. Ouch.

    3. Re:From memories past by pclminion · · Score: 1

      Wouldn't it be cool if KVMs had a little LCD screen on the front that showed the ACTUAL hostname of the computer they were currently talking to? Since any modern KVM is connected to the keyboard via USB, I'm sure you could whip up a basic protocol to ride over USB, in tandem with a little piece of code installed on the server, to communicate the hostname.

      Okay, I've documented it and dated it, where do I get my patent? :)

    4. Re:From memories past by Badanov · · Score: 1

      Actually, there's an even cooler tool that sorta works like that. Just type hostname every time you press the button that switches the console.

      --
      Dawn of the Dead
    5. Re:From memories past by pclminion · · Score: 1

      Actually, there's an even cooler tool that sorta works like that. Just type hostname every time you press the button that switches the console.

      Of course -- this is IT. Why automate it and reduce the chances of mistakes when you can do it manually?

    6. Re:From memories past by terryducks · · Score: 1

      who gives a crap what the name on the account is? There could be, and often is, VITALLY important stuff in there.

      Well it isn't the best naming convention. Come on - anyone should be able to come up with a better user name for admin accounts for systems than the guy programming it.

      I've seen account for people who have been gone for 3 years already - free the disk, clean up the user accounts - delete em.

      think of all the places where that username exists, email, ldaps and all sorts of databases.
    7. Re:From memories past by Anonymous Coward · · Score: 0

      I had a customer in the MoD at HMS Dolphin in Gosport. A number of their systems would crash simultaneously at certain times during the week. [...] He also remembered seeing the ship starting its RADAR as it went past; and as the beam swept the computer room, all the systems crashed. The fix: a snotty email dictating that captains don't start their radar until they've cleared the harbor and made it out to sea. If you have a citation for this, you could post it to RISKS who would probably be interested; there has been some recent discussion around the subject of ships not using RADAR in port.
    8. Re:From memories past by Pig+Hogger · · Score: 1

      He also remembered seeing the ship starting its RADAR as it went past; and as the beam swept the computer room, all the systems crashed. The fix: a snotty email dictating that captains don't start their radar until they've cleared the harbor and made it out to sea.
      The customer was also very lucky that he could order around warship captains with snotty emails...
    9. Re:From memories past by pclminion · · Score: 1

      I don't mean things should be swept from time to time. Obviously "jshmoe" should eventually go away -- but keep your finger off the trigger until you've figured out what's going on, that's all.

  39. Paid to know better or paid to make it happen by GoodNicksAreTaken · · Score: 1

    getting paid to know better is no guarantee against IT idiocy When the head of your IT department types with two fingers, is responsible for over seeing database related work but admittedly doesn't know what an integer is*, the ones that are "paid to know better" are the ones paid to just get the job done.
    *"I'm a techie and even I don't know what an integer is." - J. Seekatz, IT Director and PHB
  40. Bank data centre by Anonymous Coward · · Score: 0
    An ex-colleague of mine was doing some work in a major national bank. He had to go through layers of physical security, going many floors underground to get to the computer room.

    Said computer room was, by all accounts, pretty impressive. A raised floor, and the air conditioning and rows and rows of servers were giving our a constant WHIIIRRRRRRR.

    My ex-colleague found the computer he had to work on, and was busy doing his task when he realised he needed to check something with the office. So he took out his mobile phone, dialled the number, and got through to whomever he needed to speak to. During this conversation, he leaned against the side of a computer cabinet and . . .

    *click* WHIIIIRRRRRrrrrrrrrr..... *silence*

    He had leaned against an emergency cutoff switch. The bank was now without it's most important data centre!

    Within seconds, he was being rapidly approached on all sides by bank officials and technicians, wondering what had happened. He ended up sitting in reception, wondering if he should skip the country. In the end, he didn't - and he kept his job until the company went bust at the end of the dot-com bubble.

    1. Re:Bank data centre by mollymoo · · Score: 1

      As a kid, I did work experience at a bank data centre. The place was spectacularly secure - most of it underground with with doors that look like they were from a dry dock not a data centre. The funny looking external walls were, we were informed, designed to deflect mortar rounds. I think they could go for more than a day without air and a few weeks without food or fuel supplies.

      They too had emergency cutoff switches - big red buttons, with no cover, on poles bout 4 feet high dotted around the cavernous server rooms. I never quite understood the need for cutoffs which are so trivial to accidentally hit. Is it a legal requirement when you're using a certain amount of power?

      --
      Chernobyl 'not a wildlife haven' - BBC News
    2. Re:Bank data centre by pentalive · · Score: 1

      That's better than the day one of the computer ops snagged the halon button on the way out the door to go home. The button broke off.

      But everything was fine... until he tried to put the button back on.

      Halon dump - evacuate the computer room.

    3. Re:Bank data centre by polymath69 · · Score: 1

      mollymoo spake:

      They too had emergency cutoff switches - big red buttons, with no cover, on poles bout 4 feet high

      With that username, you will probably never forget the name for the covers that ought to have been covering those switches: The Molly-Guard.

      --

      --
      I don't want to rule the world... I just want to be in charge of mayonnaise.
  41. At my school by Anonymous Coward · · Score: 0

    At my high school us kids went through the system and found all the school admins information, grades and everything. Then we found a certain .txt with every students SSN. We got into some trouble when another kid ratted us out. They said we "hacked", we said their IT was shit.

  42. Misuse of http by nog_lorp · · Score: 0

    No. 4, where Alexa follows links to delete content, is due to bad use of http (as well as horrid behavior on Alexa's part). I've read about similar cases. GET requests (links, forms unless specified otherwise) are not meant for modifying data, they are meant for GETting it, POST requests are intended for everything else. Make buttons that submit forms with type="hidden" form elements, and use POST method, and you will have no problems with bad crawlers.

    1. Re:Misuse of http by Sloppy · · Score: 0

      Make buttons that submit forms with type="hidden" form elements, and use POST method, and you will have no problems with bad crawlers.

      Yes, that's a good idea. But you still might have problems if you have a really dumb (or malicious) crawler. It sounds like regardless of POST/GET distinction, their web app accepts deletion requests from whoever bothers to send them, without requiring a logged-in session or some other authorization. (Something a robot wouldn't have.) What if the crawler posts the forms? It shouldn't work, but it sounds like these folks would be vulnerable anyway.

      --
      As copyright owner of this comment, I authorize everyone to defeat any technological measure which limits access to it.
    2. Re:Misuse of http by GXTi · · Score: 1
      Exactly.

      Instead of bitching about a spider deleting all your files, how about programming the website to not use GET requests to modify data, let alone allow them to log in without credentials in the first place? GET is not supposed to modify data. POST, PUT, and DELETE modify data. Spiders don't POST, PUT, or DELETE -- they GET.

    3. Re:Misuse of http by nog_lorp · · Score: 0

      Alexa apparently logged in to the admin page, so they might have even had get-based logins. No webcrawler I know of would do something insane like submitting forms, but if it is straight up malicious it is a whole different issue.

    4. Re:Misuse of http by nog_lorp · · Score: 1

      I'm betting they used a GET form to login, so the url-encoded form data got crawled, which logged in Alexa.

    5. Re:Misuse of http by Sloppy · · Score: 1

      No webcrawler I know of would do something insane like submitting forms
      The times, they are a-changin'
      --
      As copyright owner of this comment, I authorize everyone to defeat any technological measure which limits access to it.
  43. Names/Addresses for all to see by digitalhermit · · Score: 2, Interesting

    I once got called to help another technician with a system restore. Over the weekend a server had crashed and we had to rebuild it. First thing we do is to re-install the server. This took a few hours. Then we had to restore the data. No problem. We pull in the tapes but for some reason, it cannot find any files. The tech says that he's sure the backups were successful. Even the previous days and weeks had the same problem.

    Figuring we had a busted tape drive, we drive 60 miles to pick up a tape drive from another location. Plug it up and bleah, same results. I ask for the backup log. Sure enough, everything is successful. Only problem is that nothing is configured to be backed up. So every hour, every day, every week, every month the job would complete successfully. Successfully backed up nothing.

    The worst I've ever done personally was to install a CIFS module on AIX. This inadvertently updated a TCPIP package. This package had an obscure bug that was only triggered with long running sessions. It tooks hours to determine that the failure wasn't related to another patch that had gone in, and wasn't related to a very similar issue related to the connector...

  44. ATM to the Desktop by macdaddy · · Score: 1

    Now there's a bone-headed idea.

  45. This is good! Job security for the competent! by $criptah · · Score: 1

    I have been bashing people who tell me that all IT jobs will be in India and China and Russia. This is not going to happen to every freaking job because each field depends on people who are competent. You may have a Ph.D. in Comp. Sci. or Mathematics, but you're completely useless if you cannot perform job related functions in a competent manner. That is why the number of jobs is always greater than the number of candidates who can do those jobs well. This applies to every country, not just the United States.

    If I were to describe my job duties, I would say that I am a janitor because I get paid to resolve other people's messes. In most case I deal with IT people who cannot backup a production system or read the manual or at least be smart enough to call the support line before attempting to release the latest version of the software that relies on the components produced by our company. The number of well paid and "highly qualified" individuals who are in charge of extremely expensive systems is beyond your imagination. That is why these daily bloopers are really great for people like me who get paid to resolve them in a very efficient manner. No backup and have to go production in 3 hours with all the mess? Not a fucking problem. My hourly rate will be XXX.XXUSD per hour.

    As bad as it sounds, stupid users can be a great source of revenue. However, I can't promise that you'll like them in a long run.

  46. is email down? by jdinkel · · Score: 2, Funny

    It's ironic that just this morning I received an email from a user with just this line:

    "are we able to get email right now?"

    I resisted the urge to reply back with "no."

    1. Re:is email down? by nog_lorp · · Score: 1

      Reminds me of recently, when I got an unsolicited text message along the lines of "Ok but you'll owe me" and figured out it was a wrong number. I carried a conversation with them, then they wanted me to call them, and I said "I don't have your number", thinking they would laugh, but the next message looked like
      "From: 555-5555
      555-5555"

    2. Re:is email down? by Macgrrl · · Score: 1

      I had to call help desk yesterday to report a network outage after running an automated update.

      The helpful hold message suggested I send an email to report any issues...

      While I was pretty certain they already knew about the network outage (turns out they knew - it was a national incident) I had to wonder how many poeple frustrated at being on hold tried the email route...

      --
      Sara
      Designer, Gamer, Macgrrl in an XP World
  47. uh by B3ryllium · · Score: 1

    I thought that "boot.ini" didn't arrive on Windows until NT4.0, 2000, and XP? (The article says "windows 3.1" - I call shenanigans)

  48. Sometimes you can't just power cycle it... by argent · · Score: 2, Insightful

    Turn it off, turn it on. Nothing was written to running-config.

    In this case that's probably going to work.

    When the router is at a power station in Guangzhou and you'd have to wait until 3AM and call in one of the people in the company who speaks the language so you can call the local office during their business hours and get them to power-cycle it for you... you're a lot happier that you remembered "reload in 15".

    1. Re:Sometimes you can't just power cycle it... by element-o.p. · · Score: 1

      Exactly.

      In my environment, the hub for my service area is an hour away by 737 (no roads there, either). The outlying villages are all accessible either by charter air service, boat (in the summer, and only some of the outlying villages) or snowmobile (in the winter). Some of my central offices are on mountain tops that in really bad weather may not even be reachable for a week or more.

      In other words, just reaching over to turn the router off isn't always an option. In fact, for me, it usually isn't an option.

      --
      MCSE? No, sir...I don't do Windows. Yes, I am an idealist. What's your point?
  49. Screwing up root login by Anonymous Coward · · Score: 0

    I once changed the default root shell to a path that didn't exist on a Solaris box (big no-no). So, no way to log into root on a live server. I ended needing to figure out NIS to get it working again.

    Maybe there was a way to accomplish the same thing via single user mode, but I was too embarrassed to bring down the server to try.

  50. TSA by Anonymous Coward · · Score: 0

    At a small airport and the TSA mucky-muck got on the phone with his supervisor behind the check in counter. Went like this:

    "Hi John, Brad the new guy is working today so I need your IDs to get him authority on the system"
    "OK, so login: John A-B-C-D-E"
    "What's your social? 123-456-7890"
    "password: B-R-5-4-9"
    Reads out menu options to get to employee setup
    "OK, supervisory login, M-...., password N-...."
    Shouting over to the gate: "Hey, Brad! What's your social and what do you want your password to be?"
    Brad didn't hesitate.

    I thought about writing it all down, and forwarding it to the TSA. But then I realized there was a better chance they'd come after me.

  51. Biggest bone-head ever by FranTaylor · · Score: 5, Funny

    One of my co-workers once decided to install a beta version of Windows NT on the company's Novell file server, which EVERYBODY used for EVERYTHING. He did this in the evening when noone would notice and then he left for two weeks' vacation!!! I have never in my entire life met a more arrogant SOB. The entire company was down for over a day as we restored the server from a backup.

    The boss refused to fire him (out of a cannon), so we filled the entire volume of his office with computer boxes. We went up and over the drop ceiling to deposit the last few boxes so he could not even open the door. When he returned from vacation, it took him a whole day to figure out how to get the boxes out.

    1. Re:Biggest bone-head ever by shakah · · Score: 2, Funny

      Speaking of Windows NT beta versions, best I saw was a Q/A lab with over 100 Windows boxes. All the boxes were mistakenly installed/configured over the course of a few days with a beta (or trial) version of Windows 4.0 which timed-out after 180 days (I think) with a "blue screen of death" (no licensing issue, the tech just grabbed the wrong CD and kept using it) . All was fine for quite some time until boxes stared BSOD-ing one-by-one -- once we realized what happened it was kind of humorous to watch them fail one after the other.

  52. the boot.ini thing by Anonymous Coward · · Score: 0

    The developers used a file named "boot.ini" as the configuration file for the update -- and an unfortunate extra backslash in the installer for the update.

    And, of course, the installer aborted with a "Permission denied" message.

    No? Whaddya mean no?

    1. Re:the boot.ini thing by Spy+der+Mann · · Score: 1

      Welcome to Microsoft Windows! Where any user is a super user!

    2. Re:the boot.ini thing by markus+o'farkus · · Score: 1

      I don't see how it had much to do with Windows. He could have blown out the NetWare server with a new copy of NetWare or Linux for that matter. I think the bigger point is that the guy installed a new OS on the network server. That's pretty dumb.

  53. Re:The number 1 story is almost what you want. by Achromatic1978 · · Score: 0, Offtopic
    Ahhh, Twitter, how pleasant your life must be to wile away your days with such utter drivel, made only worse by the fact that you pay for subscriptions on at least one of your many many accounts.

    You do quite probably hold a record though, I can't think of any other paying subscriber who posts at -1 by default. Kudos to you, kudos!

  54. IT2...Stephen King sequel by turkeydance · · Score: 0, Troll

    here's the deal: 1. i'm a luddite. no IT skills. HAVE TO use a computer. 2. i can do my job and have a satisfied customer without using anything that requires electricity. (no phones, no lights, no motorcar...not a single luxury...) 3. amazing, that! 4. now...i Have To fire up this laptop so my accountant can do the voodoo she does so well. 5. bottom line: the IT people who have attempted to "show me the light" are rude/crude/and lacking rudimentary social/personality skills to the point of not even speaking English. (and the USA worries about "English first") 6. i hate to complain without at least offering a possible solution. so here it is: you computer IT folks: treat Real People as you would your most prized Avatar(i did learn something) in your most involved SIM life. if that makes sense to you, lord 'a mercy.

    1. Re:IT2...Stephen King sequel by Anonymous Coward · · Score: 0

      good for you and your tiny carbon footprint!!!

    2. Re:IT2...Stephen King sequel by Slashcrap · · Score: 0, Troll

      here's the deal: 1. i'm a luddite. no IT skills. HAVE TO use a computer. 2. i can do my job and have a satisfied customer without using anything that requires electricity. (no phones, no lights, no motorcar...not a single luxury...) 3. amazing, that! 4. now...i Have To fire up this laptop so my accountant can do the voodoo she does so well. 5. bottom line: the IT people who have attempted to "show me the light" are rude/crude/and lacking rudimentary social/personality skills to the point of not even speaking English. (and the USA worries about "English first") 6. i hate to complain without at least offering a possible solution. so here it is: you computer IT folks: treat Real People as you would your most prized Avatar(i did learn something) in your most involved SIM life. if that makes sense to you, lord 'a mercy. Too incoherent; didn't read. Pretty sure you're a faggot though. Can anyone confirm?
  55. Test your backup tapes by DigiShaman · · Score: 2, Insightful

    Never assume that just because Backup Exec (or other backup utility) has backed up your data, that you don't indeed have problematic tapes and/or other hardware issues.

    Test your god damn tapes people! When a company loses two years worth of data because backups were *never* verified to be working correctly, they're fucked. Needless to say, you'll be out of a job too.

    Again. Restore from tape and verify!

    Note: this just happened to a company I know. They called me asking for help because their last few IT contractors never verified backups are taking place properly. I really feel sorry for this company, and I've only met the owner once. Sad...

    --
    Life is not for the lazy.
    1. Re:Test your backup tapes by Gazzonyx · · Score: 1

      And if you have the means, for craps sake, use more than one medium. Tape and DVD, FTW! At least one medium should be write protected because as geeks, we have twenty backups/coasters on our desk without labels. If it's a CD/DVD RW, we'll erase it rather than open a canister of discs.

      --

      If I mod you up, it doesn't necessarily mean I agree with what you've said, sorry.

  56. Does that make it... by GXTi · · Score: 1

    ...any less relevant?

  57. China PIX! by mkiwi · · Score: 1
    So I was developing some special tools for a company that happened to interface with their Active Directory and Exchange servers. As it was just the start of the project and I was but a lowly intern, it was suspected that I was somehow sweeping the ldap tree and locking every user out of their computers about once an hour. Now an interesting event coincided with this problem- we had hooked up a VPN to an office in China a day or so prior to having logon issues. In any case, the IT department called Microsoft business support to try to get a fix on the problem while out users were tearing their hair out and "Unlock me" was a frequent message found on our Blackberrys. We were told to "increase the threshold" on the number of times one could log in incorrectly before locking out. This did reduce the number of lockouts by a factor of two. Now everyone (including the admins) were getting locked out only every 2 hours


    So there I was, I couldn't really do any new stuff on the project because of the technical issues we were having. I ended up doing a lot of end user support and unlocking people's accounts while we waited for a fix. We brought in a consultant with to help us figure out the problem. I was asked it this was my doing and I simply had to say, "No my software does not do anything like that. I am not sweeping the LDAP tree, it's not my fault." After a couple weeks our China office was having problems with their VPN connection- it was incredibly slow. So someone got the idea to look at the equipment remotely (it was mostly Cisco stuff) and check the logs in a certain PIX firewall. Well it turned out that our LAN was hooked up to the internet as our PIX was set to allow any IP address access through the firewall. D'oh! Remote computers had been accessing our internal AD domain and tried brute force logging in for the past few weeks. The only thing that saved us was our excellent password policy.

    So after we redid the configuration file on the PIX firewall we were back in business without 250 people getting locked out all the time. I was able to finish my software app, although I did not have time enough to make much documentation. As someone at the company said, "This is one of those things that you just kind of forget about and never mention again." ;-)

  58. Re:The number 1 story is almost what you want. by tzanger · · Score: 0, Offtopic

    I have to ask.

    What do you get from posting about twitter's use of slashdot? Honestly, I can't tell if it's just you, or if there are a dozen people just like you who crap up the articles I read here. I don't even notice twitter's postings, but you guys, the twitter whingers, drive me insane. I'm about a half a minute away from foe-ing every single last one of you.

    It's you people who are crapping up slashdot, not twitter.

  59. Anonymous Coward, I am by Anonymous Coward · · Score: 2, Interesting

    I work for a major multinational corporation, but in one of the smaller (and rapidly shrinking) offices. When I started, there were 400 mainly caucasian male engineers in my office. Today, there are barely 150 male caucasians, and about 200 slightly darker caucasians from a certain nation south of China.

    Anyhow, with the decimation of our "permanent" workforce and the movement of most of our labs to other, "low cost" centers, the time came to move out of our 300,000 square foot lab and factory facility into a smaller, 100,000 square-foot office-only space. This included moving the data-center.

    When doing the budget for the move, the question came up as to how much power would be required in the datacenter in the new building. Of course, the answer was: "as much as we have now," two complete 30-amp 3-phase 208V circuits (180 amps at 208V total - about 40kW). Of course, with that much power being dissipated as heat in the data center, enough cooling would be required to keep the place from being an inferno.

    Anyway, wiring two phases was going to cost a lot more money at union labor rates, and when the cost of the move start to overrun the budget, a certain PHB, trying to retain his bonus, decided to arbitrarily start cutting the budget for the move. ALso, the contractors installing the HVAC had already ignored the cooling requirements for the room, and said it would cost extra for them to fix their mistake. Well, let's just say that this certain, anonymous PHB decided that there would be no money in the budget for the extra three-phase circuits or to re-do the cooling.. Also, the cost to fix it then would be X, but the cost of fixing it later was going to be 5X at LEAST.

    The result: A 600 square foot data center with about 25kW worth of equipment, 6 standard 15-amp office circuits, and 1.5 tons of cooling capacity. But. since the move was occurring at the end of a fiscal quarter, the PHB decided to spend 5X next quarter instead of 1X this quarter in order to make his bonus numbers.

    The fallout: 4 complete 3-phase circuits instead of 2, 2 for the data center, and 2 for the leased portable air conditioners they had to roll in there as a "temporary" (we all know what that means) measure. Also, OSHA issues because since the air conditioners are only supposed to be temporary, they still create an auditory hazard due to their noise level - and you bet your behind that someone reports them to OSHA on a quarterly basis.

    Fallout for the PHB? Absolutely NONE, of course.

    *sigh*

  60. The last bonehead mistake I made that I recall... by T3Tech · · Score: 1

    was formatting my /home partition after replacing the failed drive which held / and other general sys partitions. During the Slackware install for the new drive I neglected to tell the installer NOT to format my already existing /home partition.
    In my own defense I was doing the install at like 4am and was nodding off in the process. Which serves as a reminder that once one starts to fall asleep at the keyboard it's time to cease and desist with any important operations, particularly those which may cause massive data loss.

    Of course, I hadn't made a backup recently and an extfs isn't the easiest thing to recover from a format. Fortunately, most important recent data I had copies of on either the laptop or the server and any important old archive stuff is on tape and I was also able to recover a fair amount of anything otherwise irreplaceable.

    At least I think so - I have yet to sort through gigs of recovered files to find out, but then it must not be that important if I haven't looked for it yet, huh?

    --
    Of course I didn't RTFA... why would I do that? You really are new here aren't you? Don't let my UID fool you.
  61. Regarding Number 5 by kilodelta · · Score: 1

    I've run into situations like that in #5. One of the things I always do when allowed to set policy is impress upon upper management that the policies in question apply to EVERYONE. That usually nips issues like that in #5 right in the bud.

  62. How About This? by Anonymous Coward · · Score: 4, Insightful

    I work for a Very Large Power Company, mostly hydro-based generation. We've been running our Generation Control System on *nix for about as long as anybody can remember. It's robust, secure and dependable.

    However, we're beginning to see issues, especially with subsystems on old(er) proprietary hardware (cough*Alphas*cough) and replacement components are either scarce and expensive, or just plain unobtainable.

    So we've recently completed the first phase(s) of a major GCS-upgrade project and the decisions have been rubber-stamped by the Government. (We are what's known as a "State-Owned Enterprise.) The new GCS system will be running on a Microsoft Windows Server platform.

    Why?

    Because the two contractor chicks who presented the choices to a Government-run committee, whose members have no desire to be held responsible or accountable in any way, shape or form, heavily promoted Microsoft Windows Server, via a bunch of garish PowerPoint presentations and Word documents.

    Why?

    Because, as one of the contractor chicks candidly admitted not long after, "[I] only know Windows."

    So, a national infrastructure control system, one which epitomises the very notion of "Mission Critical", is to be based upon what is quite probably the absolute worst choice of NOS imaginable.

    The (unaffiliated) national power distribution company migrated from *nix to MWS a few years ago, for what were essentially the same reasons. Their admins are not envied. Much of their time is spent coaxing the backup-backup-backup-backup servers back up.

    One immediate result of the recent decision is that three of this company's best-and-brightest IT people resigned and "moved on". The departure of several more is imminent. I can't call them rats, but they are certainly escaping a ship that's heading straight for the iceberg, full steam ahead.

    It's highly likely that this country's governing party will change at the forthcoming national election, although it will change nothing else. If anything, the soon-to-be-incoming party is likely to be even more MS-friendly than the current one, so I don't foresee any likelihood of sanity prevailing anywhere near the top in the near future.

    Instead, what's likely to happen is that once the system begins falling apart - as it surely will - MWS will be quietly shelved by lower echelon IT management (avoiding any embarrassment to anybody in an expensive suit) and a *nix-based one will be restored. Estimates of when that will occur range from "Within a year" to "It has to happen eventually."

    I use Win XP Pro at home. It's fine for general purpose family use. But MS Windows does not belong on a server: Or, at least, not on any which are expected to remain functional most of the time.

    True story and, yes MS fanboys, I know you'll be modding this down to "-1: Troll" and "Flamebait". I can cope with it, thanks. I have bigger worries right now.

    1. Re:How About This? by hdparm · · Score: 0

      I think you're from New Zealand.

    2. Re:How About This? by hdparm · · Score: 1

      Stupid mod, I'm from NZ, too, I know what parent's talking about.

  63. Re:Don't forget the all too common: Giving yoursel by goonerw · · Score: 1

    You forgot the folly every firewall admin makes at least once.

    Configure firewall rules remotely via ssh and firewall yourself off in the process.

    --
    LOAD ".SIG"
    PRESS PLAY ON TAPE
  64. PHB Edicts by PPH · · Score: 2, Funny

    Back when I used to work for a major aerospace manufacturer, we had an interesting incident:

    We had a production control system hosted on a series of HP-UX servers. The IT department had just reorganized, placing a new (inexperienced) manager in charge of our systems. One day, all the servers went off line. As the factory ground to a halt, I managed to log in to one via telnet. It seemed to be up, but many functions were failing. I traced the problem to: no /tmp directories remained on any of the systems. I contacted the on-duty admin. with his tidbit of information. She informed be that, "as ordered by management, all /tmp directories were to be removed." Apparently, the new boss had read somewhere, that /tmp was for storage of "junk". He deemed the storage of "junk" to be an inappropriate use of company resources and, to prevent it, all /tmp directories were to be removed.

    --
    Have gnu, will travel.
  65. Re:The number 1 story is almost what you want. by clampolo · · Score: 1

    I understand what you are saying, but this twitter guy is really starting to get annoying. So I think the anti-twitters are doing a service to us all.

    I'm a linux fan but the stuff twitter says is insane. He'll say lies about how a machine with Vista on it couldn't possibly stay running for several days, all Microsoft products are completely unusable, anyone who defends anything about Microsoft must be an employee of Microsoft and a Microsoft zealot, etc.

  66. Re:Don't forget the all too common: Giving yoursel by Splab · · Score: 1

    I was about to add the more general, locking yourself out of your own system. Done that a couple of times.

  67. The Number 1 Bonehead IT Mistake! by gearloos · · Score: 1

    Read the slashdot story above this one. "XP Deathwatch t minus 2 weeks!" Microsoft stopping production of XP in favor of Vista!

    --
    "Computers are a lot like Air Conditioners" "They both work great until you start opening Windows"
  68. Bonehead IT mistake by zerocool^ · · Score: 1


    Is this where I insert my story about "the killall command in Solaris doesn't take subsequent arguments."? I mean, when you come from linux first, to a position where someone wants you to admin some old SunOS / Solaris 5.5 boxes... Hey, what did I know?

    ~W

    --
    sig?
  69. Re:The number 1 story is almost what you want. by Anonymous Coward · · Score: 0

    You are obviously an "M$" partisan and an evil person. It's straight off to the magnificent Troll Zoo with you!

  70. A bone headed mistake, thankfully by a collague: by Anonymous Coward · · Score: 0

    After having some problems with a remote server, he thought it might be useful to reset the network interface.

    So after disabling the network interface.....

    *awkward silence*

  71. Re:The number 1 story is almost what you want. by tzanger · · Score: 2, Interesting

    I understand what you are saying, but this twitter guy is really starting to get annoying. So I think the anti-twitters are doing a service to us all.

    I disagree. I do not even notice twitter's posts. There's a lot of bullshit posted to slashdot, and I guess over the years I've just learned to filter it out without even thinking about it.

    Anti-twitters, however, seem unignoreable. They post not about the article nor about anything related to the article, they point their fingers and stomp their feet and whinge and carry on like a gradeschool tattle-tale. Why is it I notice them but not twitter? I can think of two reasons: first, twitter's particular brand of bullshit fits in and is easily dismissable. second: the anti-twitter posts are jarring and do nothing but promote themselves. I don't even think twitter's posts do that; they just spread BS.

    Perhaps slashdot needs another filter category: twitter wankfest. That's really what it is: who can spot the twitter post fast enough and piss and moan about it the loudest. I'd happily filter it all out in an instant, and as I said I am starting to filter out the anti-twitter self-righteous asshats as I encounter them. Twitter's no friend of mine, but at least he isn't interrupting the thread.

  72. Re:The number 1 story is almost what you want. by Anonymous Coward · · Score: 0

    Some people have a special hatred for those that undermine the system.

  73. Re:Don't forget the all too common: Giving yoursel by Gnavpot · · Score: 1

    Clicking on a link that my trusted IT friend sent me...

    Uhm... If you actually run software which is vulnerable to "clicking on a link", I would consider that a greater mistake than the click itself.
  74. Re:Don't forget the all too common: Giving yoursel by Anonymous Coward · · Score: 0

    Wanking the space key.

  75. Re:Don't forget the all too common: Giving yoursel by DRAGONWEEZEL · · Score: 1

    Lol, was just a picture that was NSFW... No big issues there, just a mistake none the less.

    One of those "had I known where it went, I wouldn't have gone there" situations.

    --
    How much is your data worth? Back it up now.
  76. They probably meant Windows NT 3.1 by Anonymous Coward · · Score: 0

    I noticed that blatent error too. Just two missing letters in the OS name make a world of difference, let alone a true OS.