Before They Can Drive a Taxi, London's Cabbies Have To Commit the City To Memory in a Rigorous Test Called the Knowledge (cnet.com)
In their fight against Uber, London's taxi drivers claim a distinct advantage: They must forgo GPS and navigate the huge city entirely from memory. CNET: Put in place in 1865, the Knowledge exam requires cabbies to navigate between any two points in central London without following a map or GPS. It can take four years to learn the information and pass a series of stringent oral tests. It's a grueling process unmatched by any training taxi drivers have to face anywhere else, and it's the most arduous thing Pearson's [Editor's note: a driver; used as anecdote in the story] ever done. "My uncle was a cab driver and he encouraged me to give it a go," he said. "But I still didn't realize how hard it would be."
Despite the difficulty of mastering it, cabbies proudly defend the Knowledge as a critical part of their job, something technology can't replace. They say it sets them apart from ride-hailing services like Uber, whose drivers don't have to learn the Knowledge, and they believe it allows them to deliver a superior level of service. But ever since mapping apps arrived on phones and GPS-wielding Uber drivers exploded into London in 2012, the Knowledge has faced a volatile future. Should cabbies have to spend years of their life memorizing every inch of London when they can simply punch in a destination on a screen and be guided? Absolutely, say the drivers I spoke with.
Despite the difficulty of mastering it, cabbies proudly defend the Knowledge as a critical part of their job, something technology can't replace. They say it sets them apart from ride-hailing services like Uber, whose drivers don't have to learn the Knowledge, and they believe it allows them to deliver a superior level of service. But ever since mapping apps arrived on phones and GPS-wielding Uber drivers exploded into London in 2012, the Knowledge has faced a volatile future. Should cabbies have to spend years of their life memorizing every inch of London when they can simply punch in a destination on a screen and be guided? Absolutely, say the drivers I spoke with.
Let's see here, just take a left here, then right over there, oh wait! I forgot that bridge fell down a long time ago! Where is my GPS when I needed it.
...will be used for good?
only useful for helping a customer? it would never be used to stretch a ride out to bump up the fare a bit, no?
just having the knowledge guarantees nothing.... a tool can cut both ways
Driving while looking at a GPS is clearly more dangerous than driving without looking at a screen of some kind. I prefer to take taxis because they tend to know where they're going more than the fake-taxi people (Uber, Lyft).
I don't respond to AC's.
It'll get rid of bullshit like this and taxi monopolies.
Autonomous vehicles will have no problem passing the Knowledge.
This problem will solve itself within a decade.
Check your premises.
Or at least they did at one point. That's perhaps the biggest advantage from a customer's POV. BTW this is the same reason why employers look at the GPAs of new college grads.
When there is a traffic jam and navigation programs stop being useful when the traffic feedback they receive from sensors start to be garbage, but that is it
My son is a Fireman and 10 years ago decided he wanted to drive the truck. He had to be able to drive to any address in the city without using a map or navigation app. He spent a lot of time staring at the big map mounted on the wall.
You'd have to be delusional to think this is an advantage. A human navigator can't see ahead for optimizing against current traffic patterns as can GPS. Plus, imagine all the other things they could have done with their time and effort besides memorizing obsolete information. No wonder this stupid crony industry is going bankrupt.
How many accidents do you avoid by just *knowing* what you're doing instead of fighting an acting-up and badly written GPS app?
I don't know how taxis are in London, but in the US, I'd rather take an Uber any day. The cars are newer and cleaner, there is no odor in the cars, and the drivers are generally younger and more hygienic. Your average Yellow cab driver never looks clean or particularly healthy. I could care less if the driver is using a GPS.
by those who have successfully scaled it.
I was in London last year, and used Uber extensively. Most of the time it worked out fine, but there were a few spectacular failures. In particular, a ride to Kensington Palace dropped us off at a point that was more than a half hour's walk from the Palace. As we walked, we passed an intersection that was only a few hundred yards from the Palace entrance. I'm pretty sure a real cab driver would have dropped us at the closest point.
If it were my livelyhood and I already put in the effort, I'd see that as an excellent way to keep out competitors. But you'd be batshit insane to actually _want_ to learn all that crap if you were just starting out, considering how much the city has grown since 1865, and how easy GPS (possibly with live updates on road conditions) makes things nowadays...
Black cab drivers have to learn the knowledge often committing up to 3 years driving around London to learn streets and locations.
Uber drivers use a nav...
Aren't you just restating what the summary said?
They say it sets them apart from ride-hailing services like Uber, whose drivers don't have to learn the Knowledge, and they believe it allows them to deliver a superior level of service. But ever since mapping apps arrived on phones and GPS-wielding Uber drivers exploded into London
There was a documentary about this on TV, not sure what channel, but I saw it just a few days ago, about how the size of the actually grew on those learning to sharpen their memory like this. Scans where taken before and after, and the results where quite astonishing.
I kinda believe it too, I got a job at a huge corporation, where I was set to do an almost seemingly impossible task - namely learn 25K pages of information about their infrastructure so I could properly map and redirect requests to where it was needed + solve IT solution tasks on the spot if possible instead of redirecting, the answer where all in these 25K pages. At first it was like, I'm never ever gonna be able to do this, after a month I was - I can't believe I can actually remember this much, now I actually believe it can be done, I still have to console the 25K pages manual - but it's rarer and rarer, and my problem solving rate is up to 96% correct now.
What's even more interesting, is that this job has had a profound effect on my private life as well. I've done much more to clean up my life, making sure important things like personal pension, insurance, savings, purchases are done correctly instead of wasting it on "oh, I don't care". My gaming life is amazing in comparison to before, I've reached levels I couldn't even dream of later.
So there's something to this!
What this world is coming to - is for you and me to decide.
Anyone who's ever used a London cabby will value the brevity of the journey when you ask for a recommended hotel near a certain landmark/street, or if you're in a rush to get to a meeting in an obscure area and there's a traffic jam on the normal route. It's shocking how little local knowledge can be required elsewhere.
This has been the case since 1865.
Driver: Well, first you take a right on...
Sherlock: Wrong, next.
Care killed the cat, but satisfaction brought it back.
Except for the fact that GPS apps show us current status on traffic jams and accident sites. Committing directions to memory doesn't really help in this way. So, I don't know that I'd call this an, "advantage".
Well, in this case the depth of knowledge is not a safety issue, as it might be in someone's fireman example above. At most, it provides customers with a sense of confidence that their driver knows where they're going -- which some people value more, some people less.
I would say, let customers decide whether this knowledge is worth it by giving them the choice. Otherwise, it's a barrier to entry to a restricted group of drivers so that they enjoy a monopoly and the power to price their taxi services accordingly.
Oh. That must be Bob. Bob's your uncle.
Teacher: Are you telling me you memorized that fact when anyone with a cell phone can find it out in 30 seconds?
Martin Prince: I-I I've crammed my head full of garbage!
Teacher: Yes, you have.
#DeleteFacebook
Not quite, because the summary didn't have this "black cab drivers" trick for those unfamiliar with London, causing a brief impression that something racist was going on. He added some brilliant confusion. It was master-quality misdirection and the least we could do is applaud.
"Believe me!" -- Donald Trump
There's the notion that passing the test signals an ability roughly correlated with character and intelligence that provides a first pass filter for applicants. Whether greater emphasis on this notion is still worth the premium is certainly debatable.
Racism, racism....oh....you mean the black cabs.
Hopping in a cab in London, for *decades* has been one of the last bastions of relaxation in a busy itinerary, knowing you were in the hands of a professional. Truly.
I wish we could clone about 1000 of them, along with the former version of the black London Cab and drop them by chute all over San Francisco. Oh, the humanity.
Do you want the whole world to know your spending habits? Who you associate with? Etc. If you use Uber/Lyft etc. and the surveillance state will love you.
Scenario: you stop off at a restaurant to pick up some take out. 15 minutes after you leave a bomb goes off. Of course if you did nothing wrong you have nothing wrong to worry about. Right?
putting the 'B' in LGBTQ+
We use the abacus as it took us years to master it. 4 years of memorizing the routes gives what percent more accurate routes than a GPS based app? Keep in mind GPS based apps will continue to improve.
Yes,it might be nice to be able to say "that chineese restaurant next to the flowershop across the church" and have the cabby jnow where it is, but in all my life I had an address when I took a taxi.
What I like is the cars themselves, made specially as a taxi, not just a car where you sit inthe back. Much easier to get in and out of. THAT is service I like to pay for. Bit like first and second class in a plane.
Don't fight for your country, if your country does not fight for you.
Drivers of black cabs vs cab drivers who are black.
Last time I rode a cab the guy seemed to have no knowledge of the city whatsoever and I had to give him specific directions the entire way down to what lanes to drive in. He basically used me as his GPS.
....its... The Knowledge
Comment removed based on user account deletion
Yes, transportation worked ARE going to lose their jobs, along side many other automatable industries. But fuck it, as unsure as the future is (and always has and will be) let's just roll with the punches.
We have come this far through sometimes blind and increasingly more acute progress...
And I guarantee, there will be some growing pains. But, we'll deal with and get through it.
Maybe a little shaper and brighter in the other side.
It's a grueling process unmatched by any training taxi drivers have to face anywhere else, ...
It id the same in every european city I know about
OTOH London is particular big.
Cost free eBook I read (by iBook/Kobo/Amazon/ObookO/Gutenberg etc.): "The Green Odyssey" by Philip Jose Farmer.
In any other job, you have to carry the qualifications of that job. If I'm a software developer, I have to know and understand the languages which I work with, in great detail, if I don't, then I'm really just a script kiddy, taking code off stack overflow. Why would or should the taxi industry be any different?
Any black cab driver who is hard up for coin will know full well the benefits of taking a route that appears to be short but actually makes you stop at more lights and get stuck in traffic more.
Of course anyone is going to claim they are absolutely indispensable when their livelihood is challenged. In the early 20th century, white-only unions lobbied for a minimum wage to shut out black construction workers who were willing to underbid the prevailing union wage.
This is not news. It should be fairly common knowledge, even to those of us outside the UK.
Pretty sure all that memorization has squeezed out some parts of your brain that handle grammar, syntax, and notice errors.
THIS is the big problem with the insane job requirements that are currently foisted on most workers. You have so much to keep track of that you cannot possibly do a good job, and soon you cannot even do a competent one. Also you do not have the time to check your work, and soon even when you could take the time you are out of the habit of focusing on details.
Meanwhile Dunning-Kruger keeps on chugging.
Then it's "who could have possibly known ,,,"
Only took ./ 153 years to report on this one.
The quality of this site has gone to hell. It should really be filed in my "humor" bookmark folder than "news," along with CNN.
The Knowledge was obviously a great idea in the London of 1865, when the only way to be a cabdriving professional wa to know every inch of the city. It's also great for screwing the passenger in more or less subtle ways. Given an intimate knowledge of city streets, you "take the passenger for a ride" without making even a long-term resident aware that this is what you're doing.
The psychology behind The Knowledge is exactly what kept Morse code in use as a hazing mechanism in ham radio for years after it had lost its operational usefulness. If I had to spend years learning The Knowledge or pounding a telegraph key, I'm going to make the young pups go through the same rite of passage.
Not only is GPS better at finding the way in today's expanded and changing city, but a ride service based on having drivers follow a GPS-computed route is fundamentally more honest. A displayed route is a matter of record that can be stored and audited later to fix blame for any chicanery by either the driver or the company. Since so many passengers have navigation apps of their own, they can in many cases whip out a phone and compare routes real time.
in 20 years self driving cars will make this an amusing footnote in history. Like the static snow effect on old TVs, floppy disc drives and leaded gasoline.
Hi! I make Firefox Plug-ins. Check 'em out @ https://addons.mozilla.org/en-US/firefox/addon/youtube-mp3-podcaster/
Because it's anachronistic? Maybe they should be tested on driving teams of horses too.
That way only a few guys could qualify and cab fares can be bid up so only the very rich can afford to use a cab.
As someone who lived in London for a few years, and who took rides in London cabs in numerous occasions, this come across as a desperate attempt by the London cab lobby to delay the inevitable. Uber and Lyft is already pointing out that the official cab service is overpriced, and not all that good. But this is just the beginning, for it won't be too long now until autonomous cabs, far better at memorizing the city ways and plotting routes, will be taking over. The death knell for London cabbies has already rung. They will of course kick and scream before the bitter end, but they know their days are numbered.
You'd have to be delusional to think this is an advantage.
Not at all. I would much rather be driven by someone who is proud of the job they do, who is committed enough that they are willing to spend the time to understand the layout of a large complex city and who also has the mental capacity to do so. The benefit of this test is not purely restricted to navigational know-how.
I, for what itâ(TM)s worth, much prefer black cabs to uber-like services. Wave your hand and name the place and enjoy fine comfort - beats fiddling with a phone, tiny on-screen keyboards and random, unvetted drivers and cars. Fees may be a bit higher but you pay for quality and convenience. And, to uberâ(TM)s credit, cabbies have become much kinder and friendlier these days.
Money goes to the point where the problem is solved. Competent taxi drivers are reducing the flow of money to upper levels of the pyramid, and as such are clearly rebelling against the economic dominance of international service and equipment providers and their owners. Life is full of these trade offs of trading brain power with money.
Just like Governor Cuomo wants to add an inspection tax on Uber and Lyft drivers, it's really just a tax to raise revenue.
You'd have to be delusional to think this is an advantage.
And yet, I've seen many reports/documentaries/reviews over the years that have objectively compared SatNavs with London cabbies, and the cabbies always win, sometimes by a comically wide margin.
But SatNavs are different than more modern Maps apps and Waze. The latter two have real-time traffic, whereas (traditional) SatNav often doesn't have congestion information.
Perhaps humans are still better, but I'd be interest to see a more recent comparison. Also: just because they win now, doesn't mean they will in the future. Homo sapeins are stuck with Brain 1.0, where as the apps get better every year.
They are âwhiningâ(TM) because the playing field is not level. Itâ(TM)s not a fair competition. You have traditional cabs with stringent licensing and procedural requirements and you have uber cowboys ingoring all laws.
Itâ(TM)s the same as amazon vs small high street seller. Amazon avoids tax on a grand scale, enable VAT dodging by various dubious traders, so they can sell at 30% cheaper than a small high street seller paying his dues.
GPS is for the map reading challenged. It get's you there but that's it. I think knowing where your going and being familiar with a city is always better then simply following the little map or turn by turn directions. I myself would definitely use traditional cabs over a Uber or Lyft any day.
they believe it allows them to deliver a superior level of service.
Well what is the problem then? The market will reward them if this is a level of service customers value.
This posting is provided 'AS IS' without warranty of any kind, implied or otherwise.
Forced Experience makes for a much better ride.
There is a big difference between having knowledge and having real experience, but everyone usually agrees that having a basic level of knowledge does improve the results.
But there is a price for this.
It keeps out the people with how-to-drive knowledge, just like medical schools around the world limit the number of people who can enter their programs every year. This prevents someone "looking for a job" from taking the time and effort that someone "looking for a career" would expend to learn everything.
But in situations like cabbies, the world has already spoken. Cheap is more important than knowledgeable. We see and experience failures all-the-time in taxis around the world. I've been dropped at the wrong place in many different cities. Usually having to get another taxi to get to the correct location.
Do you not think that we don't bust our asses to create the best product we can for you? Millions of man-hours from people killing themselves with long hours have already gone into creating the self-driving systems that show promise for dramatically reducing traffic fatalities in another couple of decades and enabling many new industries. Millions more will be spent before the job is done.
Nobody mentioned self-driving cars. This is about whether London cabbies should be replaced by anyone who can drive while operating a GPS. Come up with a working, usable self-driving car and yes, probably just about everyone who earns a living from driving will be out of a job. Until then we need human drivers.
The Knowledge is certainly helpful. The problem is that there are idiosyncrasies to city traffic that are virtually impossible for algorithms to capture adequately, and the error rates on them are much too high for a cab driver to tolerate.
I do strongly feel that a good GPS application with up-to-date traffic information will be of tremendous help to a cab driver, but if they don't know the routes themselves, they're going to make mistakes. Sometimes the GPS app will not understand that you can't make a certain turn at a particular intersection. Sometimes it will misread traffic because one lane is far slower than another lane. If you know the streets well, it's often pretty easy to shave a few minutes off of the travel time, and know the best way to avoid big slowdowns if something like a car crash happens.
GPS apps are also often pretty terrible at the start and end of the journey. At the start, it may not realize which direction you're moving, or how best to reach the road if you're in a parking lot still. At the end of the journey, it may not know the best entrance, and if the best entrance is on a different street than the GPS thinks, it may require a significant detour that would be avoided by simply setting the destination properly. Knowing the city well enough for this can act as a good patch for these inadequacies.
The hippocampus grows measurably while a taxi driver learns The Knowledge: http://www.bbc.co.uk/news/health-16086233
...but let's talk about how Capitalism will fuck this.
It may be wonderfully charming that your Black Cab driver knows the whole city by heart, but (almost) NOBODY IS WILLING TO PAY FOR IT.
If someone asked: "will you pay an extra $1 for a cabbie that knows the text of the Magna Carta?", it may have been a grueling example of memorization and a clever trick but almost nobody cares. And capitalism is about paying as little as possible for what you need, and nothing else that costs money.
See, most people just want (from their cab) to get from point A to point B in as reasonably short a timeframe as possible. GPS and system-aware autocars can do this well enough.
Sorry, I see no need to protect buggy-whip makers nor blacksmiths in 2018. Like those professions, I'm sure The Knowledge will remain of some boutique value to a few tourists, and thus a few examples will persist tucked in between carriage horses at Hyde Park, but as an INDUSTRY? Why?
-Styopa
The problem with memorizing every street in the city is, the streets are constantly changing. Google maps is usually a lot more up to date, and suggests alternate routes to work around traffic jams. The downside of using mapping software is it routes heavy traffic to out of the way streets that usually have very little traffic, annoying the people that live on those streets.
I've abandoned my search for truth; now I'm just looking for some useful delusions.
I drove a cab in Las Vegas and we had to pass a test showing that we knew where all the casinos were. There was also a bait shop on the way to the Lake Mead. In addition, we had to know where the Blue Diamond Truck Stop was and where Parump, NV was. I missed the Parump one. Learned later that Parump, NV was where the closest legal brothel was located, about 90 miles from Las Vegas. Had one fare there in two years of driving.
London is an expensive city but it's not like everyone is made of money and Black cabs are notoriously expensive. Uber etc can offer a service that more people can afford and that's why they have a great following. The Knowledge is impressive and good but who cares if you aren't going to pay for a taxi anyhow and are used to schlepping it on the bus?
Wow, stunning. Cabbies who have invested tons of effort in learning The Knowledge believe that effort adds value! No kidding, anyone who's invested effort learning a skill wants to believe that was worthwhile. No one wants to believe their skill is obsolete or low value.
If this makes cabbie service so much better, wonderful! Let's put it to a test. Uber and Uber drivers are betting GPS is better. Cabbies are betting humans are better. Let them both compete for riders and in a few years, we'll have a really good idea which is preferable.
This is, you'll notice, exactly how we decide which other product and service innovations are worthwhile and which are not.
In the age of GPS and maps for everything readily available having the Knowledge is more of an up-sell. Definitely helpful to the driver and likely helpful to the rider. Uber in London could off an Uber Knowledge tier at a slightly higher price, where the driver uses the Knowledge and not the Uber app.
Chris, he just figured someone your size uses the cargo entrance.
To their credit, the London cabbies can deliver more than a quick ride from here to there. My brother and I had a largely unplanned vacation in Europe. (We knew where & when we were flying in & out and very little else.) One of our first days in London we asked a cabbie to show us a few high lights. He was as good as any tour guide and it was a lot more intimate. We also got some good suggestions of place to visit for a bit. Yes, we tipped generously.
Can't say the same for the cabbie in Paris. Can say not all French waiters are rude to American men. (A stereo type we'd heard.)
Not worth a 200% markup on uber prices (or 100% on a pre-booking cab) and before people spout on about safety and professionalism.. look up what John Worboys did for a living.
There are times when a cabbie will be able to do things that GPS can't. For example, when taking you to a hotel a cabbie might say "I can drop you off at this corner and it's a 50 yards down there, which will take you less than a minute, or I can take you to the door, but with this traffic and the one-way system it will take another 15 minutes". Traditionally they have been able to anticipate traffic, take fastest routes, and estimate times better than GPS, but things like Waze are catching up. However the advantage is marginal and for many trips a cheaper mini-cab would be almost as good.
Always thinking of assholeries, always assuming assholeries, since psychopathy is the foundation and rule set of your society.
It's actually scientifically proven!
Somebody noticed, that all studies regarding human behavior were made with American students.
He repeated them with people all over the world.
And it turns out, the whole scientific basis was bullshit, as the old assumptions were only true for Americans, and Europeans to some degree.
Most humans were very social, and worked for the group effort.
Only westerners were very self-centered and psychopathic (aka sociopathic) in their behavior.
And Americans were the extreme of that extreme.
Which explains the concept of profit, upon which US society is based. (Essentially being the concept of manipulating or forcing people into paying more for things than they are worth, by having to work more, to have that kind of money, than was worked for the product, and hence than the product is worth. So an action from the same category as theft, robbery, fraud and racketeering.)
There's a British TV film (play) about this. Made in 1979, it is #83 on the BFI list of the greatest British television programmes. Unsurprisingly, the film is called The Knowledge.
Waze can't beat a London taxi driver because Waze will not route you down bus only lanes and streets which a taxi can also use.
It's difficult to beat protectionism.
Troll doesn't mean "I disagree". It means someone is saying these things solely to piss people off, and usually doesn't even believe what they're saying. But it's a fact that it's difficult to beat protectionism, and it's also a fact that bus/taxi-only lanes are protectionist. And it's also a fact that neither HOV lanes nor bus lanes actually work. The carrying capacity is all out of proportion to the cost.
"You're right," Fisheye says. "I should have set it on 'whip' or 'chop.'"
Yeah, like the time a few years ago when a GPS had my agent lead us an extra 30 mi or so on the DC Beltway by going the *wrong* direction.
Or the times that it, or Google maps, *always* wants to get you onto an Interstate, rather than using the through streets that the natives know.
And some idiot thinks that a London cabbie doesn't know if a bridge is out? Better than the GOP? Or why they should, or should not, go down that street?
Real World knowledge trumps what you're told by someone who wasn't there.
If these cabbies carry a google phone or an apple phone on them, then their market advantage is already gone because google and apple and ergo any tech company already has their "knowledge" and their "application of said knowledge" stored as trip data to be mined by the relevant AI for Uber or what ever..... So get with the program and use the GPS and tracking services to enhance the Knowlege service. The exam is from the 1800's so how the fuck can it be relevant today. The real people cabbies can still compete today but they best take advantage of the new tech or they may as well be driving a horse and cart along with that "knowledge" for all the good it will do them.
Let me see, 20 pounds for a cabbie to take me from point A to point B for 20 pounds but without GPS, or 10 pounds for an Uber driver who uses a GPS device and it may take 10 minutes longer (or less, if the GPS helps to avoid a traffic jam)... hmmm... decisions, decisions.
When the copyright term is "forever minus a day", live every day like it's the last.
I'm sorry but that's just a bad reason. GPS is objectively better. I lived in the UK and in my experience Uber was far more reliable than taxi drivers on average (with notable exceptions, of course). In fact I never once had an issue getting somewhere with Uber but taxi drivers consistently either took me to the wrong place or asked me for directions which I didn't know and led to additional charges while they tried to find their way.