Microsoft Begs Hardware Makers To Take Support Seriously
Banana ricotta pancakes writes "Microsoft has confirmed that there will be a widespread public beta of Windows 7 in early 2009, while urging device manufacturers to start immediate testing with its pre-beta release to avoid the widespread hardware compatibility problems that contributed so much to the negative perception of Vista. 'There is not another WinHEC planned before Windows 7 is released,' Microsoft has warned them. Better hope that testing goes well."
Now that Microsoft are feeling the pinch of competition, they no longer have hardware manufacturers over a barrel. The hardware manufacturers now have the power to control the public perception of Windows, rather than Windows controlling the perception of hardware.
Admit it. You post strawman arguments as AC so you get modded Insightful for refuting them, rather than Troll
Why would hardware manufacturers bother to write drivers for a Windows Beta release? Especially one that probably won't be released for several years, and the driver requirements and API and such are likely to change several times before then. So many people are happy with XP or Linux, they can wait until the first RC to come out (Microsoft calls it Gold).
Write your own Choose Your Own Adventure. http://www.freegameengines.org/gamebook-engine/
Should Microsoft insure that its software compatible with hardware? After all software is a wrapper that allows a comfortable use of hardware.
Nearly 2009 and we still can't plug in a printer and have it just work. The idea that any printer - consumer or professional - needs proprietary drivers that might have problems with Windows 7 is really sad. We need more standard HID devices, and better HID support in OSes.
Microsoft doesn't, why should hardware makers?
Microsoft is concerned about hardware support?
OK, I can guess that they caught a lot of flak for the recent drivers situation with Vista, but shouldn't they be more upfront about software support?
Of all the computer problems, how many of us are impacted by hardware? Yes, the hard drives die, and occasionally something will hiccup, but for every one of those issues, there are 10 "my computer is running slower now than a week ago", or there is a crazy file that I can't delete, or "I'm getting notices to buy a spyware cleaner". For all those issues, who do people call? Not Microsoft... Pfft, they call Dell, HP, or whomever they bought their box from.
So then Dell and HP in turn end up doing Microsoft software support. (Unless they just forward you to Microsoft's call center in India.)
If you don't know what AltaVista is (was), get off my lawn.
Hardly. Everyone with half a brain in the PC market takes Microsoft seriously as it is, they don't need to beg. It's foolish not to take the vendor of the standard OS seriously, after all.
It's funny, though, the position Microsoft is in. Being the industry standard, they have the luxury of letting vendors write drivers for them (unlike the Linux folks). But as they're finding out, this also puts them at the mercy of the vendors. Delicious irony, I'd say. I wonder if this will lead to Microsoft writing drivers themselves in the future?
"16MB (fuck off, MiB fascists)" - The Mighty Buzzard
After all the runaround with drivers for Vista, they completely changed the driver model again?
What kind of idiots are they employing?
No sig today...
Yet all the support is farmed out to the manufacture, which farms it out to the call center, which farms out to independent contractors reading from a computer script. How many levels does a problem have to move through before someone who can actually fix the problem sees it. I know that 99% of the complaints come from people who just can't seem to remember where the 'any key' is located, but every once in a while a real problem comes up, and it would be nice to talk to someone who knows the underlying architecture. I mean, MS can spend huge amounts of money to provide the anti-piracy annoy ware in MS WIndows XP, but not support the product?
I know when I was doing this sort of thing, it was nice to be in position directly connected to support to fix problems as they occurred. If there is a problem with the business environment right now, it is that everyone wants to be in fancy management positions, but no one wants to be on the front lines helping those annoying customer maximize the use of the product, the exact people who pay good money that makes us all rich in the first place.
(And I know that much of the time the end user is not the customer, only a means to a greater goal, and sometimes when the end user pays no money, the amount of deserved support might be minimal, but the priciple still applies.)
"She's a scientist and a lesbian. She's not going to let it slide." Orphan Black
No, no. You Get to pay MS and Verisign(every year!) for that driver MS want so much.
Microsoft needs to be worried about it's own quality control issues first.
Network copies were REALLY broken when Vista was released. Copying files to and from a network was excruciatingly slow - how did that get past Microsoft's QA?
Explorer still occasionally shits the bed for no apparent reason. Why is explorer still the shell of the operating system? Someone should tell Microsoft that Netscape is no longer a threat to them.
There are a ton of BONE-HEADED design decisions in Vista (try selecting a wireless network with less than 5 or 6 clicks).
The ugly truth is that hardware manufacturers are not the cause of Vista's "perception problem". Vista is the cause of Vista's perception problems.
-ted
Sounds like you have a better solution going, but I still wanted to turn others in your situation who *do* wanna run Windows on to btwincap -- the card is probably using a Brooktree chip.
This driver is usually much better than the included buggy/glitchy ones.
Dynebolic is a kick ass GNU/Linux distro for video capture and editing. It can also cluster just by running the liveCD on multiple systems.
How's Linux's 0.91% market share feeling?
Christ. You make the rest of us who use Linux look bad.
"You can either have software quality or you can have pointer arithmetic, but you cannot have both at the same time."
We first take the chance to declare you the cultprits of the vista fiasco, bad hardware makers!.
Now please be a good boy and support Vista 7 right away, we know this is a sudden move with so few months left for the beginning of 2009 and you are still trying to support Vista. But now we decided to release another OS, so bitch please support that one already, thanks.
Copyright infringement is "piracy" in the same way DRM is "consumer rape"
The manufacturers should spend more time collaborating with the Ubuntu and Mandriva communities. Windows 7 will suck no matter how much effort the manufacturers put into it. Why waste the extra time on a sinking ship?
My name is Inigo Montoya. You killed my Father! Prepare to die!
They could just update Vista to actually be compatible with all devices and release the "upgrades" as an update as it should be, not be the money-grubbing whores they are.
Is there another desktop OS on the market?
I think the biggest sign of Microsoft's impending fall is the fact that idiot business guys are in charge now.
It's interesting you'd point that out. I was thinking something similar. Mostly in the way the request was worded. I've spent some time around inept managers and you can see a lot of the same in the summary:
"urging device manufacturers to start immediate testing with its pre-beta release" - Translation: Get on the ball and do our work for us.
"to avoid the widespread hardware compatibility problems that contributed so much to the negative perception of Vista" - Translation: Our failures are not our fault. They are your fault. Get on the ball and fix it.
"'There is not another WinHEC planned before Windows 7 is released,' Microsoft has warned them." - Translation: We have you by the balls. Don't make us squeeze. We want you to do things for our benefit, and we're unwilling to wait, or even to ask nicely.
Now, in contrast what they should have done is this.
Windows 7 is being released, and soon. Yeah, we screwed the pooch with Vista. But we'd like to fix things, and we'd like your help. Towards that end we are making a pre-release version of Windows 7 beta available to developers so we can make something that has the promise of Vista, but actually delivers. And we'll be holding several WinHEC sessions, to help you, our valued partners make this next Windows the best product it can be.
Engage us as coder geeks, and we would be far more happy to comply. Speak to us - geek to geek. Let us know why Windows 7 is exciting. And admit your mistakes with Vista, so you have some credibility when you try to engage us.
Of course, inept power happy managers would never say such a thing. And it's the product that suffers. I've seen it before, just never quite on this scale before. Treat your developers like peons and they will abandon you. Programmers tend to be a little rogue in their perceptions. I can see a great many people reading that press release and thinking "well screw that crap".
I certainly would.
Weaselmancer
rediculous.
Intro: "Microsoft has confirmed that there will be a widespread public beta of Windows 7 in early 2009, while urging device manufacturers to start immediate testing with its pre-beta release to avoid the widespread hardware compatibility problems that contributed so much to the negative perception of Vista."
Interesting.
Meanwhile, Linux driver developers are begging to write drivers (at no cost) for hardware OEMs.
http://www.desktoplinux.com/news/NS6669895837.html
As a hardware OEM, you would have to be thinking that it is going to cost you way, way less to get a working driver for your new product written for Linux.
Yeah, Buck Rogers said so. Or was it Duck Dodgers?
Peter predicted that you would "deliberately forget" creation 2000 years ago...
"Free software has replaced both Windows and M$'s business model."
I do not think it means what you think it means.
Actually, one of the smartest things MS does is to usually ignore what people think of them as long as the money keeps coming in. Sun and now Yahoo are reaping the result of being more concerned with hurting MS than making good business decisions.
Take Windows 7 seriously? You mean, like they took XP 64 seriously? Yup, we'll have this fully supported in no time ;-)
"You're awefully cute, but unfortunately for you, you're made of meat."
in the last few years /. has steadily slipped into a pathetic site posting the same agenda driven crap, with little to no value
time to find a better news site
If you mod me down, I will become more powerful than you can imagine....
what excuse do linux supports use all the time?
If you mod me down, I will become more powerful than you can imagine....
I know you're joking, but there will never be a Year of the Linux Desktop until there's a clear definition of what it actually means. If it's not measurable, there's nothing to aim for and it'll forever just be a joke.
...I'd be already over this after just having had to do it all on Vista. Now they're going to have to go through the same thing immediately, which I suspect most of them won't bother doing, thinking "oh, it's years away from release".
I don't know if Vista driver support has improved significantly since its release (surely it has; I'm still happily running XP), but I suspect there's still a lot of consumer demand for certain/older driver fixes for Vista that are still on the TODO list for many hardware developers.
Microsoft should urge manufacturers to open up their specs so they could write proper drivers themselves.
Umm, wait, Microsoft can't afford to do that.. there's just too many devices out there. Maybe what they need is 300 developers eager to do their work for free.
Just FYI, they very recently claimed this:
Microsoft: Moving to Windows 7 Easy for Device Makers
Beware: In C++, your friends can see your privates!
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Considering that actually measuring the real use of Linux on the desktop would be an expensive proposition requiring real data collection (as opposed to sales figures), I would guess that if someone has the commercial incentive to pay for such data collection, they already believe that the results will be useful to them commercially. In other words, Linux will already have made a serious penetration.
Kind of like relationships, sometimes: you already know it's over before you get the message explicitly...
It's MS going "use the beta to ensure compatibility otherwise you'll stuggle" and it's being spun here as the act of a greedy desperate company that doesn't have a clue.
I hate to tell /. this but everyone I know whose played with the beta has been incredibly impressed at how responsive and easy to use Windows 7 is. This is before they've even added in some of the big features (such as the task bar overhaul). As for the whole driver thing. With windows 7 you get the GUI straight from install without having to bother about drivers. With windows I also don't have to spend endless hours getting wireless to work either.
It's faster, smoother, more reliable, you have more control over the security (and nagging) there are few issues with vista drivers now. All the biggest faults of Vista have been addressed.
No doubt we can expect further articles like this saying how using the Ribbon in Paint is a sign that Microsoft are desperate and in trouble and other such nitpicks.
If they have to change designs/apis, it just shows you their previous designs are crap, which goes to show you the the rest of the designs are crap, so why then buy MS?
Or is this MSs way to keep 100000s of geeks employed coding drivers and fixing dead PCs?
Liberty freedom are no1, not dicks in suits.
Comon dude, these idiot hardware engineers cannot even place a tiny url inside the USB device description? and even keep a website up to 10 years?
If they are that POOR, open source your drivers and place them on sourceforge.... IDIOTS the lot of them.
Yes I keep my CDs too, but they can either be lost or cracked/stepped on. Maybe people should just email their gmail accounts drivers then. 100% BACKUP.
Liberty freedom are no1, not dicks in suits.
MS killed the xbox because nvidia wouldnt drop the gfx chip price, and it was their chip which caused all those mod chips to work too, thus MS hated nvidia, and said, screw you, we're making a new xbox with ati.
Result, ATi chip too hot, dead xboxs.
They should place nice, then they wouldnt loose so much.
Now that ati is amd, MS cant be 100% intel can they.
Liberty freedom are no1, not dicks in suits.
I'm not sure but I think it is like 2% total if you count ALL the computers and, of course, servers are definitely included in that. Linux has its place and it serves its purpose very well. It is the zealots who ruin it as they preach it like it is some sort of religious belief. I suppose it is their opiate.
There are few days I go without actually touching a Linux system. Sometimes I'm more ashamed to admit that than I am to admit that I use a Windows OS on Apple hardware because of the attitudes presented by some folks.
"So long and thanks for all the fish."
Could you elaborate please? I really haven't a clue what you're on about.
"So long and thanks for all the fish."
And ANYONE writing drivers on a professional level with Windows actually HAS the code under their shared licensing program. ANYONE can sign up for it and, probably, get access to the code as needed if they are willing to sign the NDA.
"So long and thanks for all the fish."
I was referring specifically to the desktop with that 0.91%, as that's where most of the driver problems are.
"You can either have software quality or you can have pointer arithmetic, but you cannot have both at the same time."
The logo is a little penguin and it usually on the bottom right of the hardware box or next to the spec.
My pc devoured my sig. It was a really good sig, then I had to write it again and now it isn't as good...
Offtopic, I know, but that's a great sig ! LOL.
Squirrel!
Why are new drivers required for Windows 7? I realize M$ changed something, but what? I assume M$ publishes an API for each device class, and manufacturers write drivers to the API. Is that not the case? Is M$ changing the API's with each release? If so, why? Why can't they provide legacy support for at least one previous version API, even with somewhat reduced performance? Seriously, I can't understand why this is such an issue, especially when Windows 7 seems more like a service pack for Vista.
Apple understands that it is 100% true that the hardware reliability affects the perception of the OS. That is why they only give a tiny set of hardware choices. These hardware options have been tested and re-tested to make sure problems will not arise with their OS.
MS does not sell anything but the OS. So no, they are not responsible for the hardware. Not even Apple can make an OS that works perfectly with defective hardware or drivers.
When a new Windows gets released they will drop their support for all their older devices for the new Windows. So everyone that used those devices and upgrades their computer (which of cource comes with the new os) has to buy new devices as well. It also works the other way around. New computers will only have support for the new version of Windows. That way you can't even install the old Windows on the new computers. Either way, as soon as one of your hardware devices fails or you want to upgrade one of your hardware devices you need to upgrade everything.
This is why hardware device makers love a new version of Windows. They can sell more stuff.
Microsoft is pleasing the hardware device makers by releasing a new Windows version so soon.
This is silly. Microsoft SHOULD have another WinHEC before releasing windows. They are trying to put everything on the hardware manufacturers to write proper drivers when they aren't even willing to follow through on supporting it themselves. Lets see how many hardware support problems exist when Windows 7 ships. On the other hand the hardware manufacturers are dooming themselves if they ignore this issue. A lot of their revenue is derived from selling hardware for windows PC's. Microsoft needs to step up to the plate and so do the hardware manufacturers. It sounds like they are going to wind up pointing fingers at each other. And that never really accomplishes anything.
How is it possible that they are going to forgo (once again) making 64-bit required? If someone needs 32-bit, let them use XP or Vista. The new version needs to be 64-bit only, so hardware manufacturers HAVE to support it.
It's nothing but fair that Microsoft tastes a bit of the very issue they created in the first place. They were the one inducing makers in releasing only drivers for Windows by maintaining their monopoly, right? It's actually funny it comes back to bite them...
/. JavaScript code is getting really slow ? It's painful.
Releasing specs instead of wasting time on making Vista/Windows7 drivers will ensure fair support for every OS out there, and maybe even provide jobs for many devs to write those drivers.
I just wrote about this spec issue some days ago...
P.S. their site is plain stupid, allows writing comments seemingly anonymously, then asks to register anyway.
P.P.S. Is it me or
how did that get past Microsoft's QA?
Microsoft exists to make money, not ship great software. So, the answer to any of your questions is, "it was calculated that we'd make more money by doing this."
Certainly quality can help to improve the sales rate of software, but in Microsoft's position it's by far not the only mechanism. Compare with open source which few will use unless it rocks.
My God, it's Full of Source!
OUTSIDE_IP=$(dig +short my.ip @outsideip.net)
You pirate! I'll bet you have the drivers installed in more than one machine, too.
Help stamp out iliturcy.
Comment removed based on user account deletion
Let's not fool ourselves here. The average home user *NEVER* installs Windows on hardware that he assembled himself. He probably *NEVER* installs Windows from a standard installation disk, either. ;)
Windows 7 is supposed to be like Windows Vista 2.0. No major compatibility changes have been promised such that everything that runs under Vista is supposed to run under Windows 7. This begs the question of why if your hardware already runs Vista do you need to be testing so much with the Windows 7 beta? It's like saying that although your hardware runs Windows 2000 just fine, now you've got to start from the beginning to prepare for Windows XP.
Microsoft, what have you changed in Windows 7?
"It's the height of ridiculousness to say for those 9 lines you get hundreds of millions."
Yep. Those college students have influence over younger students because they're "cool" and also over their parents because they're "so tech-savvy." Not to mention that in a few years, they'll be helping their employers decide what computers to buy.
My parents' Windows machine seems to get slower every day. If I were still living at home to help them make the transition, I'd tell them to switch to a Mac.
You are saying they have removed the Tilt Bit?
"The ferrets, they're every where I tell you!"
This admonition might have held some truck with me two days ago, before I shipped my XBox 360 to the repair center after the RRoD.
"I guess the moral of the story is, don't paint your airship with rocket fuel." -- Addison Bain
Win 7 has been popping up on BitTorrent sites, wondering if anyone here has played with it?
Why should manufacturers spend extra money if people will just buy new Windows 7 compatible hardware, and then just blame MS for the incompatibilities between the OS versions?
Twinstiq, game news
You need to get them to open them in the first place and, for the most part, they're unwilling to do so for the above mentioned reasons. 10%, with the majority being on stable hardware and very few desktops that see more frequent update cycles, does not make a large chunk of the market.
"So long and thanks for all the fish."
If Windows 7 isnt stable and pretty much finalized its just wasted effort to start porting drivers. I suspect many hardware manufacturers was badly bittten when they had to rewrite their drivers mid development of Vista.
That said i doubt hardware manufacturers are jumping from joy anyway at the thought of supporting XP/Vista/2003 and Windows 7 at the same time. Since Windows 7 is (supposed to be) modular i suspect a fair bunch of drivers that uses a lot of things built into XP/Vista will have to be pretty much completely rewritten.
HTTP/1.1 400
If they have to change designs/apis, it just shows you their previous designs are crap, which goes to show you the the rest of the designs are crap, so why then buy MS?
Wow. Just. Wow.
Thanks man, that was one of the most insane feats of (a)logic I've ever seen.
So let me get this straight. In your universe, if something isnt created to absolute, utter perfection in the first version, then its all crap since they didnt have the talent to get it right the first time.
Can you name anything. Ever. That meets your criteria?
Like PDC, there isnt a WinHEC every year, just when there's a need.
the widespread hardware compatibility problems that contributed so much to the negative perception of Vista.
Yeah, and the widespread hardware compatibility problems that contributed so much to the negative perception of Ebola.
-
- - You can't take something off the Internet! That's like trying to take pee out of a swimming pool.
So the Office monopoly is in immediate danger as soon as some other office suit builds enough market share that "send your stuff in .doc because the other guy sure can handle that" doesn't work anymore, and you have to think about document formats.
Except that, invariably, the only office suites that have a snowball's chance in somewhere very hot (Hell having frozen over too many times lately) of actually achieving any market share of consequence are the ones that can read and write .doc as well or nearly as well as (or, sometimes, better than) MS Office.
No; what's needed isn't stuff that's incompatible with Microsoft's stuff. It's stuff that is interchangeable as far as file sharing goes, but clearly better in some way or other in terms of usability, features, or other user-experience metrics. Being free-as-in-beer helps a lot, too.
Once there are enough such products out there—not necessarily all competing with Office; Firefox and Thunderbird help, too, as does the Mac in general—you'll end up with a critical mass of people aware of alternatives, and then you can start introducing other alternatives that aren't API-compatible with Microsoft and actually have a chance.
Dan Aris
Fun. Free. Online. RPG. BattleMaster.