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Amazon.Heartbreak

Ex-Amazon.com wage slave Mike Daisey asks in one fantasy e-mail to his then-boss Jeff Bezos: "Would it have been so hard to build a cool and quirky bookstore instead of a soulless virtual megamall? You were afraid: afraid to define the company, afraid the stock would drop, afraid not to feed the monster. What you sacrifice reveals what you value, and you're a fool if you think the world will forgive you in the end." Prescient stuff. 21 Dog Years: Doing Time @ Amazon.com , Daisey's hilarious, heartbreaking and surprisingly powerful recounting of life inside what may be the world's strangest, most ephemeral company -- a symbol of all that was exciting, misguided, and ultimately misunderstood about business online during the mad years. It's also one of the best books ever written about the Net, an unsparing, even brutal indictment not only of hubris, but of media and, of course, the corporate-spawned hype that shapes so much of American life.

Mike Daisey's Amazon wasn't really a good place to work in. He had doubts when the interviewer asked him for his college board scores and GPA (the company made a big point of seeking out highly-educated freaks and geeks), and when he noticed all the desks were fashioned out of used doors.

The company, he soon found out, was a bizarre corporate/yuppie/geek shell-game, equal parts myth, BS, and Yes, some idealism and innovation. Remember those lonely pundits, analysts and prophets wandering the talk shows, wondering aloud whether it was really okay for a company that hadn't ever turned a dime's profit to be valued so highly by stockholders and so loved by media? They were quickly shouted down or ignored by the geek digerati and bewildered journalists and analysts, dismissed as clueless old farts and reactionaries. We wanted so much to believe that people like Bezos and companies like Amazon were re-shaping the world (I sure thought the Net would revolutionize politics and business, though I never could see how Amazon would make money with those discounts and shipping costs.) We have yet to fully acknowledge that if it survives at all, Amazon will make it as any other company has, not as part of any revolution.

Daisey, who writes in an original, bitingly funny voice, nearly went mad at Amazon and long ago fled Starbucks-land for Brooklyn (the surprising new universal destination point for hip and creative seekers of fortune), where he has prospered, adapting his book into a successful off-Broadway play. On one level, his story is a pure riot, especially his accounts of life as a customer service phone rep and of the hero-worship of "Jeff" throughout the company. Daisey escaped from customer service to become a toy evaluator (the description of an Amazon employee storming his Seattle apartment to try to get back the toys he was late reviewing for the site is a classic) and then into corporate HQ, the gothic mansion housing avocado sandwiches, slaves to fetch laundry, Jeff and Business Development. His anecdotal profiles of geeks who were not nearly as smart as they thought they were, and of Seattle, for a couple of years the smug, red-hot center of the new-kind-of-company-that-was-reshaping the world are also piercing and well written. He describes Amazon's headquarters as "Lex Luthor's Freak House on the Hill ... it squats like an art deco toad over the city of Seattle, its insides all scooped out and replaced with IKEA and geek central -- a trifecta of Batcave, Fortress of Solitude, and supervillain lair."

But Amazon, Daisey suggests, was mostly a weird idea hovering in the brains of Bezos and his many camp followers in media and business. Well, it was more than an idea.

But however bad you thought companies like Amazon might be, it was worse. Banks of bored, gerbil-like customer service phone reps alternately took orders (at the time, nobody trusted sending their credit card numbers over the Net, although they rarely hesitated to turn them over to teenaged cashiers in restaurants) and soothed legions of enraged customers. They pretended to be managers when customers demanded to talk to one, pretended to be sorry for their troubles, pretended to get their problems sorted out right away.

The American consumer, Daisey perceptively points out, is a creature of entitlement, expecting instant satisfaction from somebody whenever something goes wrong, even though (in the tech world at least) they rarely get any. CS and tech support reps are the sacrificial lambs placed between furious buyers, bad service, poor products and craven corporate execs. At Amazon, software-wielding managers counted the time the reps spent on the phone, the length of calls (there was great pressure to resolve problems in seconds, not minutes), the number of customers they were "handling," the number of problems "resolved."

For all the monitoring, though, reps like Daisey were curiously unaccountable. They hated their work, and were numbed by it. Customers took their chances.

Daisey and other CS reps, pretending to be courteous to hordes, faked efficiency by dialing themselves and then hanging up, raising their efficiency numbers to the point where many got promoted. During Amazon's frequent early server crashes, Daisey and his fellow workers would take credit card orders and numbers down by hand, with many of the slips then lying around in piles for days or inadvertently brought home. All Amazon employees dreaded Christmas, when the overextended company struggled to deal with demand it simply wasn't equipped to meet. (It was during Christmas shopping periods that the cracks in Bezos's public relations blitz began to show.)

And on top of all of their humiliations and degradations, Daisey and many of his colleagues showed up at work one day to learn that many of the CS jobs had vanished from Seattle, farmed out to India where phone workers earning $1 an hour assured frustrated customers their books were on the way.

In between the descriptions of insanity inside Amazon, Daisey portrays a picture of a company whose ambition from the first outstripped its resources. Wall Street was traumatized by the prospect of e-commerce, and Bezos seemed to them to grasp what the new world order would be like. So Bezos, like Gates, became one of the Net's mini-Gods. As soon as it became common knowledge that Amazon had whipped bn.com, the next logical step was that Amazon would have to take on the mothership -- Barnes & Noble itself. "If Amazon was going to justify a market cap larger than most third world countries," writes Daisey,"it was going to have to trounce Barnes & Noble and all the other physical booksellers," since books, after all, were Amazon's core product.

That, of course, never happened. Instead, Bezos panicked and swerved. "Reporters would ask about the rivalry, the dueling press releases and other PR efforts of the past, and Jeff would shrug and smile his smile. He talked about entering new markets, how Amazon was so much more than a bookseller that it seemed book sales hardly mattered. It was as though he could hold up a hand puppet and tell the press, 'Look at the puppet ... don't look over there, look at this shiny puppet,' and the press watched the puppet, wondering how on earth he made that little guy talk. You wouldn't even know that Amazon sold books anymore from some of the stories coming out, much less that they were the vast majority of its sales."

Bezos, Daisey theorizes, knew Amazon would never be able to compete with Barnes & Noble in the non-virtual realm, and the company soon lost identity, focus, even the confidence of gullible journalists and analysts. Employees knew all along what those crank analysts had been saying -- because of shipping costs, the company had to discount its products too heavily to be competitive. This was a dilemma the new economy thinkers and gurus at Amazon have never solved.

In the meantime, Daisey had hilarious confrontations with geek, yuppie and hippie bosses, all of whom he outmaneuvered or outsmarted; helped himself to a generous supply of Post-its and company pens; and referred to his fellow employees and friends by their Amazon e-mail names -- "bsmith," "hjones" and so on-- as was Amazon tradition.

But he never really knew what any of his jobs required of him, nor did he ever witness anything at Amazon working rationally or well. Employees were obsessed with their stock holdings and with Amazon's almost desperate efforts to expand into new realms to justify the fanatic faith of early Net-believers.

Daisey's book underscores something that ought to have been apparent for some time: Net companies are often corporate cults -- Gates, Jobs, Yang, Bezos -- revolving around eccentric, self-styled geeky gurus who profess to be changing the world and who have a genius for convincing the always-gullible media that they are. For all their arrogance and savvy, geeks and nerds seem to crave leaders to follow. At least Gates rewarded his with lots of successful stock.

At Amazon, employees sat around their desks e-mailing one another about Jeff:

  • He was worth billions but rented an apartment and drove a Toyota hatchback (true.)
  • He worked in investment banking before starting Amazon.com (true).
  • He slept only three hours a night (false).
  • He still responded to e-mail at his public address, jeff@amazon.com (true.)

The problem with cults, of course, is that they foster disconnection with the real world. Amazon lost touch with the rest of the planet as its hapless employees, many doomed to be laid off, obsessed over their stock value and counting the days to becoming millionaires. When the followers discover their gurus are all too human, bitterness and disenchantment seem inevitable.

What makes this an especially significant book is that Daisey has written a story about a generation and its values; as well as a riveting business yarn. The kids working 90 hours a week at Amazon, and the execs and white-collar workers sleeping on motel-room floors and hauling boxes in warehouses during the holidays, (Amazon built giant warehouses in remote places where there were no available workers to hire) thought they were re-inventing the world. Instead, they were simply pawns in one man's high-stakes gamble. Suspicious of authority and corporate values, they succumbed anyway -- mostly because of the aura of hipness and the promise of wealth -- to both, though in new guises. Geeks, it turns out, are as greedy as anybody. Daisey discovered, as so many of his generation were about to -- that Bezos and the other cult leaders had simply dressed up the hog.

Yet Daisey, along with his increasingly bewildered co-workers, really wanted to believe. At first, he felt he had finally kind a new kind of work culture, one he could spend the rest of his life working in and for. In a way, he was heartbroken when the truth finally dawned, and his account is touching as well as comic. Anybody who experienced the Net in its early days, or is struggling to deal with new notions of truth, economics and work in the digital age, will understand.

339 comments

  1. Fristed. by L0rdkariya · · Score: 0

    TROLL TUESDAY is my favorite day. Fuck ACs !

    --
    The /. users are rep'd by 2 groups. Janitors, who post articles, and Trolls who bash them. These are
  2. Looking for a copy by yarrick · · Score: 4, Funny

    Anyone know if this is available at Amazon? :)

    1. Re:Looking for a copy by SoSueMe · · Score: 1

      Yep.$16.10
      Cheaper than B&N too!

    2. Re:Looking for a copy by bored99 · · Score: 1

      Of course it's available at Amazon--if Amazon banned the book, it would make for a media bonanza. The resulting publicity would mostly likely increase sales dramatically, so they're actually hurting the author more by agreeing to sell it.

  3. irony... by [amorphis] · · Score: 5, Funny

    Buy it from Amazon and eff 'em both.

  4. if you can't load the link... by Jucius+Maximus · · Score: 5, Informative
    ...it's probably because you have service.bfast.com blocked. Many premade host blocking lists do this because the host is used for serving ads.

    Instead, you can just go to the actual page instead of going through the advertisement provider.

    1. Re:if you can't load the link... by Anonymous Coward · · Score: 1, Insightful

      :nod:

      Shame on you Katz, trying to sneak in every little affiliate program you can.

      I guess you'd like to see a "Slashdotting" turn into a "BIG ASS PAYCHECK on one of those $.05/click deals". :p

    2. Re:if you can't load the link... by Anonymous Coward · · Score: 0

      Yeah, I think I'll buy it without the referral link. I know /. has to make a buck, but come on.

    3. Re:if you can't load the link... by Anonymous Coward · · Score: 0

      Saw that. I then ignored the link and just amuse myself with the replies. bfast will contiue to be blocked by me. btw this is a decent way combined with a hosts file to block ad's pac file blocker It doesnt work too well if you work somewhere that uses it to setup their proxy but at home, and with some companies saying they want caps on downloads its just that much more stuff I can snork! :)

  5. Amazon.Heartbreak? by Limburgher · · Score: 2

    Sounds like a new COunrty/Western song might be in the offing. . .

    --

    You are not the customer.

  6. BN vs Amazon by superid · · Score: 5, Funny

    The book is $18.40 at bn.com but only $16.10 at amazon :)

    1. Re:BN vs Amazon by binaryDigit · · Score: 2, Funny

      The book is $18.40 at bn.com but only $16.10 at amazon

      Yeah, but Amazon will lose your order.

    2. Re:BN vs Amazon by Anonymous Coward · · Score: 1, Informative

      Or $15.43 at Books-a-Million (assuming you have a club card - $17.14 without)

  7. You can... by Your_Mom · · Score: 2, Redundant
    ...purchase it now from Amazon.com

    :)

    --
    Objects in the blog are closer then they ap
  8. would you like some cheese with that w(h)ine? by ThePretender · · Score: 2, Insightful

    Would it have been so hard to build a cool and quirky bookstore instead of a soulless virtual megamall?

    Would it have been so hard to sacrifice making money to make something "cool" for a smaller market? LMAO!

    However ludicrous (sp?) that statement may be, I still disagree with many of Amazon's practices. Yet, I still think that building a business might be based more on capitalism than "coolism"

    1. Re:would you like some cheese with that w(h)ine? by sputnik73 · · Score: 2, Insightful

      "Quirky" corporations? Hmm, I suppose it could work but why would anyone think that would be a sound business model? You're much more likely to make the money you want by going the "megamall" route. I don't understand why Daisey has such blind idealism. Can't he see that corporations exist in order to make money and as much money as possible? To bemoan Amazon because they weren't "fun" or "hip" or "quirky" is naive and shows a fundamental problem in his understanding of capitalism. I'm not saying Amazon is a darling corporation but I'm saying I am not surprised by their practices. If I went to work for Amazon, I'd expect the typical corporate environment - similar across companies.

    2. Re:would you like some cheese with that w(h)ine? by SirSlud · · Score: 4, Insightful

      > a fundamental problem in his understanding of capitalism.

      When Adam Smith wrote about capitalism, he suggested it'd be a good way to get stuff made, to help people, to give people a way to live off what they did well. Large corperations employing Bachelor of Arts grads at callcenters doth not good jobs (or good pay, benifits, security) make. It doesn't sound to me like Adam Smith was saying, "Hey, lets try this out, and we can make a bunch of investors rich using an army of minimum wage earning grads!"

      > corporations exist in order to make money and as much money as possible

      Thats why you think corperations exist. Can you tell me what the point of 'making as much money as possible' is? Why that, it and of itself, is a good thing if they are making that money by placing poor work conditions on its employees? Sorry, I'm trying to figure out what end is justifying the means here ...

      You should be aware that 75% of all jobs in the states are service/retail based. Thats the success of that free-market capitalism. Everything is made in the cheap countries, and Americans are enslaved in min wage jobs to sell it to other Americans enslaved in management jobs. Arn't you the least bit worried that one day everyone will wake up and realize not only do they not do anything particularly useful or enjoyable anymore, but the interesting and ultimately neccessary jobs dont even exist in their country?

      --
      "Old man yells at systemd"
    3. Re:would you like some cheese with that w(h)ine? by sputnik73 · · Score: 1

      75% of all jobs? Prove it to me. Where are you coming up with this figure? I don't buy it.

    4. Re:would you like some cheese with that w(h)ine? by SirSlud · · Score: 2

      I'll try and find it online. In the meantime, its referenced (with sources) in this book

      --
      "Old man yells at systemd"
    5. Re:would you like some cheese with that w(h)ine? by Anonymous Coward · · Score: 0

      Of course 75% of US jobs are service/retail based - you don't think America has any manufacturing industry left, do you?

    6. Re:would you like some cheese with that w(h)ine? by Anonymous Coward · · Score: 0
      Dude, you're such a moron. Not to flame you or anything, but jesus christ, do you think the goal of companies should be to supply workers with a fun and cool job?

      Get a grip, if you had any idea what Adam Smith was writing about, you'd know that a company's primary object must be to make money. That's the only way a company will survive.

      Get off your high horse and move to a third-world country. Or live here and buy nothing from any of those big bad corporations (that'll show 'em). Build your own house, grow and kill your own food, I guess you'll have to walk, 'cause I doubt you could build your own car. I'm not sure how you'd entertain yourself without your Playstation and TV. (I guess you'll be busy enough harvesting vegetables that you won't need any entertainment).

      Then let us know how terrible capitalism is.

      --t

    7. Re:would you like some cheese with that w(h)ine? by elefantstn · · Score: 4, Funny
      Can you tell me what the point of 'making as much money as possible' is?


      This "money" you speak of is interesting: it is a representation of the value of goods and services. "Making as much money as possible" is shorthand for "creating as much productivity as possible and being rewarded for doing so."

      Or, if you would prefer a Simpsons quote:

      Homer: "Twenty dollars? Aww, I wanted a peanut!"
      Brain: "$20 can buy many peanuts."
      Homer: "Explain how!"
      Brain: "Money can be exchanged for goods and services."
      Homer: "Whoo-hoo!"
      --
      If it ain't broke, you need more software.
    8. Re:would you like some cheese with that w(h)ine? by sputnik73 · · Score: 2, Interesting

      Ignoring the statistic you cite (which I am interested in but isn't really important to my thoughts on this subject), I am reading over what you wrote and here is what I think.

      In response to your referencing of Adam Smith, I'd say this to you: The view of capitalism that Adam Smith had is not the one that currently exists in America. I was neither endorsing nor attacking this system - merely pointing out that Daisey should have been aware of the way things are (as you seem to be with the obvious conclusion you're making that a small class of people is exploiting the majority) and not been so surprised or sickened by it. As for your questioning of me as to what the point of making as much money as possible is, I cannot tell you. I didn't claim that this was my view. Again, you have to read what I wrote a bit more carefully. In America, this is what corporations do. They are not very concerned with social progress or development but instead are only focused on the bottom line. It seems to me like you're trying to make an argument against an argument I did not make. Nowhere in my statement did I say that the way corporations operate is right or morally justified but instead was merely pointing out that Daisey should have understood what corporations are and not expected anything but what he got. I hope this clears things up for you as you seem to have missed my main point.

    9. Re:would you like some cheese with that w(h)ine? by SirSlud · · Score: 4, Insightful

      Um. Earth to human. Just the very fact that you think enjoying your job is some unattainable nirvana prooves just how microcosmic your world view is. I didn't say anything about fun and cool. I said enjoyable. Not tolerable ... enjoyable.

      I can do all the things you mentionned by going to my neighbourhood suppliers. I dont have to do it myself, because there are some companies around here that make a profit without trying to be huge as fuck. Unfortunately, since Americans are subject to the highest production-value brainwashing outfit of all time (called "Corperate Advertising and Why We Rock - Admit It, You Cant Imagine the World Any Other Way"), this concept either mystifies or disgusts people like you.

      Companies must turn a profit. Companies do not have to be 'the biggest company' to do so. That is the concept you should nail through your moronic head. The capitalist world existed quite nicely before the "Be The Biggest or Go Home" mentality that old stupid already-rich-but-need-an-excuse-to-be-richer white men that fooled you into believing over the last 20-odd years.

      --
      "Old man yells at systemd"
    10. Re:would you like some cheese with that w(h)ine? by kallisti · · Score: 2, Informative
      What exactly are you defining as a service/retail job? Accoring to the Department of Labor as of the year 2000, the breakdown was as such:

      Managerial and professional 40,887 (thousand)

      Tech, Sales and Admin Support 39442

      Service 18278

      Precision Production, Craft and Repair 14882

      Operators, Fabricators and Laborers 18319

      Farming, Forestry, Fishing 3399

      I doubt it has changed all that much, read the report for more details.

    11. Re:would you like some cheese with that w(h)ine? by elefantstn · · Score: 2
      Companies do not have to be 'the biggest company' to do so. That is the concept you should nail through your moronic head. The capitalist world existed quite nicely before the "Be The Biggest or Go Home" mentality that old stupid already-rich-but-need-an-excuse-to-be-richer white men that fooled you into believing over the last 20-odd years.


      You know, I think you're right. All this huge-corporation stuff is really stifling the quality of living in America. It's really awful here. If only we could turn back the clock to the nineteenth century!

      You really need to get a grip on yourself -- you're not nearly infallible enough that the only reason people disagree with you is that they've been brainwashed.
      --
      If it ain't broke, you need more software.
    12. Re:would you like some cheese with that w(h)ine? by SirSlud · · Score: 2

      Fair enough. I see, and I understand. I'm just trying to make sure I'm catching all the people who dont see the difference between corperate america, and a system that actually helps humans.

      I certainly understand your point, but I can only reply that nothing gets done unless people are disgusted by the present (for which, presumably, nobody should ever be surprised by), even if they understood what they were getting into.

      Your point is well received, but I still think he's got the right idea by trying to point out the lunacy in all of it. You might know its that way, but tons and tons of people (though probably not at /.) dont. :)

      --
      "Old man yells at systemd"
    13. Re:would you like some cheese with that w(h)ine? by tooler · · Score: 2, Insightful

      I'm just trying to make sure I'm catching all the people who dont see the difference between corperate america, and a system that actually helps humans

      What system that helps humans do you propose we use? What are we getting into? Your posts seem to be alluding to some secret that everyone knows about the evil of capitalism, but you never state it or how we can fix it. What's going on here?

      -Confused

    14. Re:would you like some cheese with that w(h)ine? by Anonymous Coward · · Score: 0

      ...giving 72.9% of jobs involving paper-pushing, desk-jockeying, selling something, doing something for someone or other "non-real" activities. Only 27.1% of those jobs involve turning physical things into other physical things. Exactly what the original poster said.

    15. Re:would you like some cheese with that w(h)ine? by Anonymous Coward · · Score: 0

      How about turning the clock sideways to the year 2002 but without a history of megalocorps and miltiaryindustrialcomplex running the country? That would be the apples to apples comparison, too bad you can't really do that. But comparing today to the 1800s is not a valid comparison.

    16. Re:would you like some cheese with that w(h)ine? by SirSlud · · Score: 2

      > All this huge-corporation stuff is really stifling the quality of living in America.

      No, the quality of living is getting better. It's the happiness of living and the quality of living gap that is getting worse. But alas, I can see I'll get nowhere with you.

      --
      "Old man yells at systemd"
    17. Re:would you like some cheese with that w(h)ine? by SirSlud · · Score: 2

      Scale. Scale and scope. Capitalism is fine, its just in a state of disrepair and inequality. When companies became more powerful than governments (though the foreign investor settlement dispute clauses in 'free market' trade agreements pushed since the 80s.), things took a downturn. Too heavy a reliance on privatization, the corperatization of culture (brands have more 'real estate' at concerts than the headlining bands, for instance) ... I could go on, but unfortunately, it tends to get lost in these board discussions.

      Read "No Logo". Search for it at Amazon. Read it with an open mind, and you'll begin to see what I mean. Try out a few books on the left of center regarding the left's view of global trade over the last 30 years.

      --
      "Old man yells at systemd"
    18. Re:would you like some cheese with that w(h)ine? by elefantstn · · Score: 2

      The "happiness of living"? I'm really sorry you're depressed, but frankly, it's not Wal-Mart's fault.

      Like another poster down below this said, you seem to be operating on some vague set of assumptions about the evils of "big corporations," without making any sort of claim as to what they are, much less how they could be different. All we have to go on is "they make people unhappy," which is the sort of reasoning that makes me glad more pragmatic people are actually in charge of the country.

      --
      If it ain't broke, you need more software.
    19. Re:would you like some cheese with that w(h)ine? by SirSlud · · Score: 2

      you don't think America has any manufacturing industry left, do you?

      Exactly! Nice to meet someone who can actually wake up and smell the foreign contractors. ;)

      --
      "Old man yells at systemd"
    20. Re:would you like some cheese with that w(h)ine? by Anonymous Coward · · Score: 0

      thats only 135,207 jobs

      did we not loose that many jobs when enron went south ?

    21. Re:would you like some cheese with that w(h)ine? by Anonymous Coward · · Score: 0
      Excuse me, but what the hell does the size of a corporation have to do with how much its employees enojoy their jobs?

      It seems that the entire premise of you argument (or, really, your response to my argument) is based upon this assumption.

      I once worked for a very small company and hated it (therefore I quit). I've worked for medium and large size companies and had varying degrees of loving and not-loving my job. In my experience, the size of the company had almost no relation to my happiness. (Aside from the fact that the bigger ones tended to have better benefits).

      The bottom line is that what one person finds enjoyable in a job and what he/she is willing to put up with for the salary is entirely independant on the individual. You seem to be so thick that you don't understand what a free market is (and that's what the labor market in the US is).

      --t

    22. Re:would you like some cheese with that w(h)ine? by kallisti · · Score: 1

      Again, what exactly is a service oriented job? You are equating everything that isn't turning physicial things into other things as "service". The 21 million professionals wouldn't qualify by your definition. The original poster was staring that 75% of jobs were "not ... particularly useful or enjoyable" and "the interesting and ultimately neccessary jobs dont even exist", which is blatantly false. I'll take a professional career over a machinist anyday. Or don't you thing the use of the human mind counts for anything?

    23. Re:would you like some cheese with that w(h)ine? by Anonymous Coward · · Score: 0
      Read "No Logo". Search for it at Amazon. Read it with an open mind, and you'll begin to see what I mean.


      And then when you're done, close your mind forever. That's what this idiot's done.
    24. Re:would you like some cheese with that w(h)ine? by SirSlud · · Score: 2

      Bwuahaha.

      I really think its funny how often people try to defend their viewpoints dealing with huge complex macrocosmic systems using their individual experiences.

      And dont say, "What else am I supposed to use." Thats what books, objectivity, reasoning and problem solving skills were designed for, although I understand that those were all exported out of the US to China recently, designated as 'toxic waste'.

      --
      "Old man yells at systemd"
    25. Re:would you like some cheese with that w(h)ine? by SirSlud · · Score: 2

      > Or don't you thing the use of the human mind counts for anything?

      Please dont tell me you're including the majority of management jobs in that count. 'Professionals' would probably be including McDonalds, Starbucks, etc location managers. Does that count as mindfull, fulfulling work?

      My stat was based on the sector you worked in, not neccessarily what you did. So, if you were a manager at Starbucks, you're in retail. I havn't met many retail managers that enjoyed their work or used their skills (with the exception of punctuality and an illusion that you'll move onto a good job any day now) to any meaningful degree.

      --
      "Old man yells at systemd"
    26. Re:would you like some cheese with that w(h)ine? by Anonymous Coward · · Score: 0

      Those numbers are in thousands, so it's really 135,207,000 jobs.

    27. Re:would you like some cheese with that w(h)ine? by Anonymous Coward · · Score: 0
      The funny thing about guys like you is that you probably actually think you're making a good argument. I asked you why big companies are a priori worse for their employees than small companies. I illustrated my question with an example from my life. You responded, not by making any argument at all, but by attacking my illustration.

      Then you proceeded with a nebulous insult about how I should use logic and reason. An that's your case(?)

      Once again, if you can keep your mind on the topic, explain to me why, for the employee, big companies are worse to work for. Try using some of that objectivity and reasoning stuff.

      --t

    28. Re:would you like some cheese with that w(h)ine? by Anonymous Coward · · Score: 0

      This from the guy whose entire argument is a rehash of the poorly-written summary of postmodern "the-man-is-out-to-get-me" angst that Naomi Klein passes off as "scholarly."

    29. Re:would you like some cheese with that w(h)ine? by jazman_777 · · Score: 1
      Read "No Logo". Search for it at Amazon. Read it with an open mind, and you'll begin to see what I mean. Try out a few books on the left of center regarding the left's view of global trade over the last 30 years.

      The Left has some valid critiques of corporatism. However, the Left's love affair with the State is horrifying, especially in light of the past century. Given the two evils, Huge Corporations and the Huge State, I'd pick the Corps, because at least they don't have large armies and secret police etc etc etc. Problem is: we have _both_. And they are in bed together, cooperating. I much prefer Distributism, but the State-run schools are too successful in churning out State/Corporate drones.

      --
      Slashdot: Failed Car Analogies. Amateur Lawyering. Anecdote Battles.
    30. Re:would you like some cheese with that w(h)ine? by jazman_777 · · Score: 1
      Um. Earth to human. Just the very fact that you think enjoying your job is some unattainable nirvana prooves just how microcosmic your world view is. I didn't say anything about fun and cool. I said enjoyable. Not tolerable ... enjoyable.

      A lot of our tedium in jobs is a result of Industrial Engineering principles applied _everywhere_: humans are interchangeable machines. The search for total efficiency in large organizations relegates humans to repetitive assembly-line type jobs. Shipping these out to other countries is good for us, but not for them (I know, for them it's a step up economically, but not humanly). Capitalism would flourish in a distributist system, where property is not concentrated in the hands of a few. I don't know that you can _make_ that happen. People have to want it. They don't. I think most people are content with how things are, and just want to watch the next episode of "Celebrity Fear Factor."

      --
      Slashdot: Failed Car Analogies. Amateur Lawyering. Anecdote Battles.
    31. Re:would you like some cheese with that w(h)ine? by Drizzten · · Score: 1

      Capitalism is fine, its just in a state of disrepair and inequality.

      I can agree with you there, but apparently not in the actual substance of the agreement. Business's power is derived from the government, for the government is the entity that actually has the power. Real capitalism is based all economic exchanges being voluntary, which means if you don't want to buy something, you don't have to...if you don't want to work for someone, you don't have to...if you don't want to hire someone, you don't have to. Naturally, making those decisions irrationally can negatively affect your life/business, but that is the risk one takes when takes advantage of their freedom. What passes as capitalism these days isn't. Blame the shifts in power, money, and prosperity on the statism in the system.

      Your culture arguement is harder to address. I dislike the blandness and sameness of today's culture, but it isn't anyone's place to institute mandatory changes in it. Businesses, aiming for the most profit possible, aim for the widest audience. By itself, that would create gaps in the market for the "indies." However, the very existence of that vaccuum means that there is money to be made. Enter stage right small "enthusiast" companies driven by entrepreneurs. Larger companies see the opportunity for profit and move in. Repeat cycle, and you see how the booms and busts of culture occure. Businesses follow (and sometimes create) the trends, after a while over-promoting them. Consumers tire of the same thing and look for something else. And during the whole time, it becomes nearly impossible for someone to not find something they like.

      --

      "All mankind is at the mercy of a handful of neurotics". - Norman Douglas
    32. Re:would you like some cheese with that w(h)ine? by jazman_777 · · Score: 1
      You know, I think you're right. All this huge-corporation stuff is really stifling the quality of living in America. It's really awful here. If only we could turn back the clock to the nineteenth century! You really need to get a grip on yourself -- you're not nearly infallible enough that the only reason people disagree with you is that they've been brainwashed.

      You have made the mistake of defining "quality of living" as an economic measure. Are you a Marxist? I find it ironic how the Republican party so often speaks in a Marxist fashion: man is mostly economic. Or am I totally off-base here?

      Because by most other measures (cultural, community--especially cities, employment, political, educational, help me with more), quality of life in the US mostly sucks and is getting worse. We do have some liberty left, which counts for good, but even that is slipping away.

      --
      Slashdot: Failed Car Analogies. Amateur Lawyering. Anecdote Battles.
    33. Re:would you like some cheese with that w(h)ine? by SirSlud · · Score: 2

      That last post wasnt any kind of argument. :)

      Why? I've covered the points in a few other posts in this thread, and you havn't illustrated to me, outside of your lone experience, why size is fully independant from the likelihood that a job is 'good'. I don't think it takes a genius to figure out that the minimum wage McThrowaway job or Call Center Jockey job that I contend nobody has every enjoyed was practically invented by McDonalds and other large companies. Due to their ennormous power in the labour market, they have successfully removed any expectations of a living wage, fair benifits from such jobs.

      I mean, the amount of menial job workers out there that have demonstrated either artistic or technical skills as their 'hobby' is a good indication of the balance of the labour market, and why the value of money over happiness has resulted in a veritable shortage of good jobs.

      I'm sorry for the personal attack. This is an issue that hits very close to home for me, so I get very very heated. I realize it hurts my credibility, if I have any left. :)

      The real answer is this: leverage. Large companies have leverage to reduce worker rights (and thus expectations, which is why most people assume its okay that call center jockeys and mcdonalds workers hate their jobs) .. small companies do not and must respond more naturally to the 'demand' side of the market.

      --
      "Old man yells at systemd"
    34. Re:would you like some cheese with that w(h)ine? by kallisti · · Score: 2

      Please dont tell me you're including the majority of management jobs in that count
      Professional doesn't include the managers, the two were listed together in my original post, but the linked document separates them into two sections: managers and professionals. And the count for professionals stands at 21 million.

    35. Re:would you like some cheese with that w(h)ine? by Anonymous Coward · · Score: 0
      Well, I still don't think you're making a strong argument about much of anything.

      You say: the value of money over happiness has resulted in a veritable shortage of good jobs. This may be true. But you have to admit, people make their own personal descisions about what job they will take (money over happiness or happiness over money). You have a right to chose happiness over money. If I want money over happiness I can coose that. It's a trade between me and my employer and my descision doesn't affect you in any way.

      There will always be crappy (by your standards) jobs. Why? 'Cause someone needs to clean toilets. The free market allows you to take a toliet cleaning job or leave it. In fact the market sets the price for this job -- no one takes the job that isn't willing to do it. If you want a better job, you need to develop skills that are in demand in the market.

      As far as the relation of a size of a company to the happiness of it's workers, I don't have to prove that there is no correlation, you asserted that there was. But, emphirically, you can see that, by definition, big companies have a lot of employees -- therefore they must be able to provide something that other companies aren't (be it money or happiness).

      I can see that you are passionate about this. But I think you are attacking it from the wrong direction. It is (in my opinion) useless to try to force companies to be nice by browbeating them -- or just being mad that they aren't.

      A company, like a species in Darwin's world, will do whatever it can to surive and prosper. In a capitalist world, that means make a lot of money. The best way to make a company be nice is by making it profitable for them to do so. For instance, if you don't like the way a company treats its employees, don't work there. If enough people feel like you do, they'll have to change their ways (or they'll die). If not enough people feel like you do, I think that means you are wrong -- in that case accept it.

      You said in another post that big companies are evil because they try to convince congress to legislate in their favor. I got news for you: everyone wants congress to legislate in their favor. That's exaclty by design. Send a letter to you senetors and representative. Vote for a guy that wont take bribes. Again, if the guy you don't want in office gets elected, you were wrong by definition.

      You also said that the big corporations are evil because they employ people overseas for lower wages. Again, those people have a choice whether or not to take a job. If they had any better prospects, they wouldn't take that job. In reality their lives are improved by these jobs, so you souldn't prevent them from having them.

      My biggest problem with you is that you don't seem to be able to see things from other people's perspective. That's why I suggest you move to another country. I've spent some time visiting poorer countries and I personally prefer American Capitalism. (That is what I prefer.)

      --t

    36. Re:would you like some cheese with that w(h)ine? by ordinarius · · Score: 1

      You've got some issues to work through there dude.

      Here's my opinion. Good service is a very rare thing. You can find good service in small neighborhood stores, and you can find crappy service there. Ditto for bigger companies.

      In case you haven't been in a store, big or small, in a while. The general trend has been toward a lower and lower levels of service in exchange for a lower price. Think Walmart. I don't know the name of the owner of my local gas station. I don't know the usher at my local movie theater in fact there isn't one anymore. The guy behind the counter at my local book store is punching a clock and doesn't know diddly about books.

      There are a exceptions, thank gawd. I know the boys at my local bike shops and I won't shop anywhere else. I've got a couple favorite waitors/waitresses and they get my business and so on.

      Amazon, and every other .com store is a further evolution on what's been happening in retail. Dealing with a web page is faster, easier and more secure (well, mabe) than driving somewhere to interact with a dork punching a timecard.

      Call me names, tell me how uncultured I am, tell me how I need to research company practices yadda yadda yadda. I'm still not going to shed a tear about some big or small crappy website from outta state, outta country or otherwise putting a little crappy neighborhood store out of business. The people voted with their wallets, and the customer is never wrong.

      - ordinarius

    37. Re:would you like some cheese with that w(h)ine? by SirSlud · · Score: 2

      After reading this, I think I'll generalize what I consider to be evil: big.

      > they try to convince congress to legislate in their favor

      There is a big difference between me and 1000 other people each sending letters, and a company paying 17 people full time to go around washington and ensure that they are there when the decisions that affect my life get made.

      > they employ people overseas for lower wages

      No, they threaten to move their contracts to another country unless a country turns a willing eye to their labour laws. This isn't about law wages, this is about working inside military-gaurded compounds 13 hours a day (or 2 days straight during crunch times) ... the people are not making the decisions here. The government must decide between exploiting their workers or leaving them no work at all - and yes, thats the fault of the companies. If I had something a family member needed to live, but threatened to take it elsewhere unless you flogged that family member before giving it to them, do you really think I'd have the position to state that it was your family's choice to take the flogging? I think you'd realize that they would not have lived were you not to conceed to my leverage and power (as manifested in the thing I have that they need to live.) It's called manipulation and exploitation. If your argument were to carry any water at all, your government wouldn't have a minimum wage, since, hey, anyone that took a job under minimum wage obviously chose to do so, right?

      --
      "Old man yells at systemd"
    38. Re:would you like some cheese with that w(h)ine? by xmedar · · Score: 1

      Capitalism exists to employ capital in the creation of yet more capital

      Money is one form of capital, so is labour and so is technology (non-human labour), money is merely the easiest form to quantify and so is used to "keep score". This is not something that we usually think about and therefore is taken as read that money is the only possible goal and therefore deviates from what Adam Smith actually said in The Wealth of Nations. I'd suggest reading Adam Smiths entire work as well as others such as Goerge Soros, who constantly ruminates on how we value things. Also consider the question of scope, there's my capital, and my corporations capital, there is also shared capital, like the environment which supports our ability to create such a system to begin with, it's actually a very interesting and deep question, which I cannot hope to answer, I'm sure you're able to consider it for yourself, as Bill Hicks once said "I'm just planting seeds".

      --
      Any sufficiently advanced man is indistinguishable from God
    39. Re:would you like some cheese with that w(h)ine? by Anonymous Coward · · Score: 0

      Don't be such a fucking snob. Believe it or not, but I'm sure there are people out there who are perfectly fulfilled in their positions as managers of restaurants.

    40. Re:would you like some cheese with that w(h)ine? by Wildcat+J · · Score: 1
      Given the two evils, Huge Corporations and the Huge State, I'd pick the Corps, because at least they don't have large armies and secret police etc etc etc.
      You're certainly entitled to your opinion; however, I can vote for my government. I don't remember electing any corporations. The basic purpose of government is, well, governing. Whereas the corporations exist to provide goods and services in exchange for money. Of course, I'm glossing over the perversion of both, but at the basic level, which one has more responsibility towards the people?

      -J

    41. Re:would you like some cheese with that w(h)ine? by jazman_777 · · Score: 1
      You're certainly entitled to your opinion; however, I can vote for my government. I don't remember electing any corporations. The basic purpose of government is, well, governing. Whereas the corporations exist to provide goods and services in exchange for money. Of course, I'm glossing over the perversion of both, but at the basic level, which one has more responsibility towards the people?

      Well, for that matter, you can stop buying a product, or arrange a boycott. Corporations don't have coercive power; the State has a monopoly on violence in a geographic area. Corporations don't--they have to persuade (via marketing).

      Coz people are easily gulled, we suffer under both, which was really my point.

      --
      Slashdot: Failed Car Analogies. Amateur Lawyering. Anecdote Battles.
    42. Re:would you like some cheese with that w(h)ine? by Wildcat+J · · Score: 1
      Coz people are easily gulled, we suffer under both, which was really my point.
      True, and what we're really hitting on is the two schools of thinking that grew out of classical liberalism into what we here in the States call "liberal" and "conservative". It's all a matter of who you think is a greater threat to your way of living.

      -J

    43. Re:would you like some cheese with that w(h)ine? by Anonymous Coward · · Score: 0

      isnt that like 83% of all statistics are made up?

      there are lies, damn lies, and statistics. You can usually punch a hole in them. From who I work with I can say 100% work in the tech industry. Does that statistic say anything about the rest of the world?

    44. Re:would you like some cheese with that w(h)ine? by Anonymous Coward · · Score: 0

      How very true. I know Im selling myself EVERY single day to the corp I work for (11 cents per second btw).

      Its very basic econ 101. More slashdoters should take a few econ class's. They would look up from the 'free' things they are getting and realize there is a value with them. They are paying a cost to get at those things, even if it is a few minutes of their time, or the cost of their isp. Which is 6 cents per hour for me across the whole year. It DOES cost me something. People always ask me why do I bother to pick up a penny. I always tell them 'I am one penny richer now, how about you?' Not very much is free. Was it worth my time to pick up that penny. Well probley not. But instead of 11 cents for 1 second I made 12 cents that one second.

      The funny ones are the ones that say corps should not exist, or have too much money. Without them I am very sure we would not have the computers we use today. Sun/IBM/SGI/DEC/HP/Compaq/Dell/Intel those are some HUGE companies. They made/make the hardware our industry THRIVES on. There is an easy way. Guess what every single corp is a democracy. Yep. You can buy a stock and VOTE. If you feel so strongly about them making money you can vote that way! You suddeley feel very different about it when your stock is diving and you cant offload it fast enough.

      Course some are doing just fine all by themselves in squandering millions of dollars. It is usally narrow minded managers that think the company is some endless pit of money that anything can be done in. Had one the other day make us ship a 21 inch monitor across the country. While the building they work in has probley a few dozen just laying around as 'replacements'. Why did we spend 80 bucks to ship it there. Because that manager thought better to spend that 80 bucks so someone else could have that monitor. Because we are not good enough for 21 inch monoitors. I have 20 people waiting for them. Nothing can make a job worse than a yelling screaming boss who is never pleased, and is always right even when he is VERY wrong. We as 'workers' are not imune from it either. Had another programmer tell me today 'its just a documentation issue'. Now I have to involve at _least_ another manager and a tech writers time, because you will not add 3 lines of code?

  9. Don't go there by RealisticWeb.com · · Score: 3, Informative

    I stay away from amazon. Ever hear of www.epic.org? They are a privacy watchdog, and I have stayed away from amazon ever since they said

    Recently Amazon announced that it could no longer guarantee that it would not disclose customer information to third parties.

    You can read the whole press release here

    --
    Sigs are out of style, so I'm not going to use one...oh wait..
    1. Re:Don't go there by vrmlguy · · Score: 2

      What's the point of this message? The link to buy the book is to B&N, not Amazon, so going there won't violate your privacy. (At least, not in the ways detailed by epic.org. B&N probably has their own ways to violate your privacy.)

      --
      Nothing for 6-digit uids?
    2. Re:Don't go there by PTBarnum · · Score: 2, Informative

      Amazon never guaranteed absolute privacy, so I fail to see why people got upset when they actually tightened their policy. Originally, they said they had no plans to sell anything but stated right in the policy that they reserved the right to change the policy. Then they made a new policy that spelled out exactly under what conditions customer info could be released, namely if Amazon sold part or all of their business.

      For EPIC to say they were fine with the original policy, which effectively guaranteed nothing, but not with the revised policy, which put specific conditions on the release of customer info, seems very strange to me. If they are truly concerned about privacy, they should have objected equally to both policies.

    3. Re:Don't go there by Gannoc · · Score: 4, Funny
      I stay away from amazon. Ever hear of www.epic.org? They are a privacy watchdog, and I have stayed away from amazon ever since they said that it could no longer guarantee that it would not disclose customer information to third parties.

      Well, if you ordered from them once, they already have your personal info, so you might as well get some cheaper books before the spam starts...

    4. Re:Don't go there by curunir · · Score: 2

      You're just being paranoid. Amazon only changed their privacy policy to satisfy investors who worried that Amazon might go out of business and wanted every possibility to recoup some of their investment.

      I too am paranoid. When I order things online and am required to give out my email address, I always create an address for that specific purpose (the joys of having your own domain). I've been a pretty consistant customer of Amazon's since 1998 and I have never received a piece of non-Amazon spam to that address (I do receive a lot of stuff from Amazon touting some product they think I might want to buy...I'm not sure what's worse, the SPAM or the fact that their usually right). In contrast, the majority of email addresses that I give out to other companies end up flooded with spam within a few months.

      So, the dilemma is basically whether to trust your information to a company that is forthright enough to say that they have every right to share it in the future or whether to trust it to a company that will pay lip service to privacy until they need to sell your information. If you've read through most online privacy policies (I actually read most of them...I'm a bit perverse that way ;), you'll notice that nearly all reserve the right to be changed at any time.

      So, in reality, Amazon is no less safe a place for your personal information. It's actually probably a safer place due to the fact that it probably won't go out of business anytime soon and it's security is far better than most online retailers.

      --
      "Don't blame me, I voted for Kodos!"
    5. Re:Don't go there by Anonymous Coward · · Score: 0

      Yay.. My credit card company, cable company, telephone company, life/car/medical insurance companies (The list goes on...) all do this.

      Is this enough to ban a bookstore? Common..

  10. I saw this show... by itwerx · · Score: 4, Informative

    ...in Portland. And I live in Seattle! The Seattle show was sold out by the time I heard about it and I actually drove to Portland with my girlfriend to see it. Was it worth it? Totally. This guy's hilarious! I don't know how well it translates into book format (a lot of sight gags) but be sure to catch his play if he comes to your town.

    1. Re:I saw this show... by Anonymous Coward · · Score: 0

      I saw the show three times in Seattle and a few times in New York as well. The show is vastly entertaining but the book is better. It greatly expands and elucidates his main points and themes, and it delves more deeply into how working at Amazon affected his personal life. If you liked the show, you'll love the book, basically.

  11. videos for download by juju2112 · · Score: 5, Informative

    The author of the book has his own weblog, www.mikesdaisey.com, wherein you can download videos of his shows.

    1. Re:videos for download by juju2112 · · Score: 2

      I have a 192mb quicktime of his actual show. It's really very good -- much more so than you would guess by this review. I'll upload it to a decent server and post the link back here.

    2. Re:videos for download by xdroop · · Score: 2
      ...a web page which is useless unless you have javascript/java turned on. Which I don't.

      I was thinking about buying the book until I saw this...

      --
      you should read everything on the internet as if it had "but I'm probably talking out of my ass" appended to it.
    3. Re:videos for download by FurryFeet · · Score: 2

      Wow. I bet you're the kind of guy who won't read anything by Oscar Wilde because he was homosexual.
      The point being, what does one thing have to de with the other?

    4. Re:videos for download by Anonymous Coward · · Score: 0

      Screw it.. i can't find a decent server.

    5. Re:videos for download by Anonymous Coward · · Score: 0

      Nah, it's more like refusing to read "Newsweek" since it's printed in color...

  12. Perceptively? by SirSlud · · Score: 2

    > The American consumer, Daisey perceptively points out, is a creature of entitlement

    I'm assuming he used the word 'perceptively' because Daisey himself is American? Otherwise the words 'repeatedly and often' might have been more appropriate. ;)

    --
    "Old man yells at systemd"
  13. You forgot the best part! by morhoj · · Score: 2, Funny

    21 Dog Years: Doing Time @ Amazon.com, Daisey's hilarious, heartbreaking and surprisingly powerful recounting of life inside what may be the world's strangest, most ephemeral company -- a symbol of all that was exciting, misguided, and ultimately misunderstood about business online during the mad years. It's also one of the best books ever written about the Net, an unsparing, even brutal indictment not only of hubris, but of media and, of course, the corporate-spawned hype that shapes so much of American life--as characterized in the post Sept 11th American culture. :)

    1. Re:You forgot the best part! by Anonymous Coward · · Score: 0

      [...] of American life--as characterized in the post Sept 11th American culture.

      I woulda used:
      [...] of American life--as characterized in the post Sept 11th American Globalization culture

  14. The Book is $13.80 at DoubleDiscount.com by thedanceman · · Score: 4, Informative
    1. Re:The Book is $13.80 at DoubleDiscount.com by thedanceman · · Score: 0, Offtopic

      How is this "Redundant"? I am posting a link to the cheapest place to buy the book. I didn't see anyone else post a link to the cheapest site. What gives?

    2. Re:The Book is $13.80 at DoubleDiscount.com by Anonymous Coward · · Score: 0

      You are a victum of nasty moderators. Live with it. Hit the wall, get some spackle then move on.

      It's not like THIS is redundant:

      Too many moderators are slackers. Maybe there should be some type of test.

    3. Re:The Book is $13.80 at DoubleDiscount.com by Anonymous Coward · · Score: 0
    4. Re:The Book is $13.80 at DoubleDiscount.com by Anonymous Coward · · Score: 0

      Thats not a test. That just deals with the problem one it ALREADY has happened.

  15. The irony is too much... by FortKnox · · Score: 4, Funny

    Jon Katz, an employee of the "dot-com" Slashdot, owned by OSDN, subsidiary of VA Lin^H^H^HSystems writes about the grief and sorrow of a man's thoughts on the idea behind a strange by a dotcom.
    Now if you've take a gander at LNUX recently, you see a company struggling from being delisted. Yes, Katz is a writer on a strange dotcom.
    Sorry to sound trollish, but the irony is killing me...

    --
    Good quote, too many chars. Seriously, the slashdot 120 char limit sucks!
    1. Re:The irony is too much... by mchappee · · Score: 1

      > Sorry to sound trollish, but the irony is killing me...

      You want to see irony? How about Amazon.com selling this book. :-)

      http://www.amazon.com/exec/obidos/ASIN/074322580 5/ qid=1023210997/sr=8-1/ref=sr_8_1/002-6037650-74728 20

      --
      /. finds me to be 20% Troll, 80% Funny
    2. Re:The irony is too much... by Anonymous Coward · · Score: 0

      Hey, the first time someone pointed it out, it was semi-funny, and everyone thought of it.
      By the fifth time it was old and getting modded down.
      By the 50th time, people started bitching.

      Now that you posted, I'm going to go commit suicide, cause an intelligent crowd like slashdot is still full of utter morons!

    3. Re:The irony is too much... by Bilbo · · Score: 2
      And talk about the "always-gullible media" punduits, fawning over the "new economy" and the dawning og the New Age that the Internet would usher in?

      That wouldn't by any chance include Katz, would it?

      --
      Your Servant, B. Baggins
  16. Who is this "we" character? by catfood · · Score: 3, Interesting
    Remember those lonely pundits, analysts and prophets wandering the talk shows, wondering aloud whether it was really okay for a company that hadn't ever turned a dime's profit to be valued so highly by stockholders and so loved by media? They were quickly shouted down or ignored by the geek digerati and bewildered journalists and analysts, dismissed as clueless old farts and reactionaries. We wanted so much to believe that people like Bezos and companies like Amazon were re-shaping the world (I sure thought the Net would revolutionize politics and business, though I never could see how Amazon would make money with those discounts and shipping costs.) We have yet to fully acknowledge that if it survives at all, Amazon will make it as any other company has, not as part of any revolution.

    Who the hell do you mean by "we"?

    Speak for yourself, Jon.

    1. Re:Who is this "we" character? by TweeKinDaBahx · · Score: 1

      Jon, john, and Johann?

      I guess Jon should realize that unless he is actually writing something that speaks for the slashdot community (which seems unlikely), he should keep things written as if they are soley his opinion, because as far as I'm concerned, they are.

      We may agree with you buddy, but you're not the first person I'd choose to give a representation of a common opinion.

    2. Re:Who is this "we" character? by catfood · · Score: 2

      And in this case Katz is not just throwing the "Royal We" where it doesn't belong. He's gotten it completely backwards.

      If anything, it was the geeks who said, "Yeah, selling books online. Nice niche. Good luck making money at it." It was the anti-geeks (business types, journalistic pretenders, scam artists, stockbrokers...) who thought Amazon (give me a break! Amazon of all things!) would be much more than, well, a place to buy books online at a good price.

      "Amazon as revolution" doesn't even pass the initial "huh?" test. Geeks are exactly the kind of people who have the perspective to see a slightly new twist on an old idea, however cool, for what it is--not some overarching metaphor for revolutionary change.

      In other words, it's just a freaking bookstore, and it's always been just a freaking bookstore. Katz needs to get over it, and himself. Failing that, how about if he just refrains from projecting his dumber ideas onto "geeks" just to knock them down, eh?

    3. Re:Who is this "we" character? by Anonymous Coward · · Score: 0
      We may agree with you
      Speak for yourself.
    4. Re:Who is this "we" character? by Anonymous Coward · · Score: 0

      Isn't obvious? Slashdot is read mostly by stock analysts, specifically all the analysts that were hyping amazon.com and other dotbombs because of the kickbacks they were getting on IPOs and secondary offerings.

    5. Re:Who is this "we" character? by wfrp01 · · Score: 2

      "Only presidents, editors and people with tapeworm have the right to use the editorial 'we'."

      - Mark Twain

      --

      --Lawrence Lessig for Congress!
    6. Re:Who is this "we" character? by Lonath · · Score: 2

      And another thing.

      geek digerati

      Oxymoron? WTF?

      Seriously, would any self-respecting geek (ok ok another oxymoron...but you know what I mean. :P) ever call themselves a digerati? Isn't this the kind of Buzzword9000 compliant bullshit that makes your stomach turn? Good lord.

      Now I get Katz. He's a digerati and they think that they're geeks, so he thinks that he's a geek. That single misconception probably accounted for most of the dotcom bubble and subsequent burst.

      This will make a good bs filter. If you ever want to see if someone has a clue, ask them about how the rise of the "geek digerati" of the late 90's will influence the future of the Internet and communications. If they don't laugh at you for talking about geek digerati, they're one of them. Run.

    7. Re:Who is this "we" character? by rsidd · · Score: 2
      Who the hell do you mean by "we"?

      Speak for yourself, Jon. Grammatically, he can use "we" if he and at least one other person think so. Are you suggesting that not a single reader or editorial member of Slashdot agrees with him?

      Speak for yourself, catfood.

    8. Re:Who is this "we" character? by bafu · · Score: 1

      If anything, it was the geeks who said, "Yeah, selling books online. Nice niche. Good luck making money at it."

      That was my recollection, as well, but I wasn't sure if it was just the folks I happened to hang around. Most of the head-scratching about Amazon seemed to be more along the lines of wondering why the stock was so high, not predicting how Amazon would revolutionize anything.

    9. Re:Who is this "we" character? by Anonymous Coward · · Score: 0

      Lonath! I've been looking forever for you -- it's Mog. Do you still have the LoC1 areas or code? Please contact me at AIM: moogleone or moogleone at h0tm4i1.

  17. Creatures of Entitlement? by PhxBlue · · Score: 3, Insightful

    You're damned straight. If I've given a business my money, I'm entitled to a reasonable exchange in products and/or services.

    --
    !#@%*)anks for hanging up the phone, dear.
    1. Re:Creatures of Entitlement? by Anonymous Coward · · Score: 0

      No you aren't. It is your damn fault for giving them money. You are entitled to nothing.

    2. Re:Creatures of Entitlement? by KerrAvonsen · · Score: 1

      True, but the operative word is "reasonable".

      --
      -=- Say it with flowers. Send a Triffid. -=-
  18. Long Distance by dmorin · · Score: 2
    ...farmed out to India where phone workers earning $1 an hour assured frustrated customers their books were on the way.

    Ah, so that's where all the profits went. Telephone bill.

  19. The ironing, er... Irony... by TweeKinDaBahx · · Score: 3, Insightful

    This is really funny. On top of being a pointless rant about the rise of an industry giant, the fact that this book can be found on Amazon.com is even funnier.

    I think this guy must be smart, I mean he had the discipline to sit down a write a book about it, but it's simply just whining when you talk about a corporation losing it's vision.

    Time and time again we see people like this, launching 'watchdog' books about a corporation for whom, for one reason or another, they were formerly employed by. Most of the time all something like this tends to do is give publicity to a company. (And if you know anything about business, any publicity is good publicity.) I think that such books like this only help to contribute to a larger problem.

    I guess it's just important for these people to get something off of thier chest. I know as a consumer that I could care less about the intricate workings of many corporations of which I am a customer, as long as their prices stay low and their service remains acceptable.

    1. Re:The ironing, er... Irony... by juju2112 · · Score: 2

      This book is not so much about Amazon itself, as it is about how working for corporations can steal your soul and suck the life out of you.

      Anyone who's worked at Best Buy and hated it can probably relate.

    2. Re:The ironing, er... Irony... by TweeKinDaBahx · · Score: 1

      Indeed, but such is business.

      If you don't like the way it works, get out there and find or make something that works for you. If you can't demonstrate the ability to come up with a reasonable alternative, I have no time to listen to you whine.

    3. Re:The ironing, er... Irony... by Anonymous Coward · · Score: 0

      "steal your soul and suck the life out of you"?

      Let me guess, you worship crystals and practice astrology too. Hey man, do yourself a favor and think with logic instead of emotions once in a while.

    4. Re:The ironing, er... Irony... by Anonymous Coward · · Score: 0

      What reasonable alternative is there? I'm becoming a fucking teacher, but it'd be nice if I had known what a shit profession computer programmer was when I went through college the first time.

    5. Re:The ironing, er... Irony... by mlong · · Score: 1
      Anyone who's worked at Best Buy and hated it can probably relate.

      Just like anyone who's shopped there.

      --
      //m
    6. Re:The ironing, er... Irony... by Anonymous Coward · · Score: 0

      It's "I couldn't care less".

      -Your 3rd grade teacher

    7. Re:The ironing, er... Irony... by hazem · · Score: 1

      And if you know anything about business, any publicity is good publicity. hmmm.. Ask Arthur Anderson if the publicity they've gotten over their consulting work for Enron is "good publicity".

    8. Re:The ironing, er... Irony... by Omega996 · · Score: 1

      naw, he works for microsoft...

    9. Re:The ironing, er... Irony... by NDPTAL85 · · Score: 1

      You couldn't have bothered to think of asking someone already in the profession what it was like BEFORE you majored in it?

      --
      Mac OS X and Windows XP working side by side to fight back the night.
  20. Physician heal thyself by rtphokie · · Score: 4, Insightful

    Jeff Bezos built the business he wanted to build, not the one Mike Daisey wanted. If Mike Daisey wants a different kind of business, he should build it himself.

    It's easy to bitch, not so easy to build a business.

    1. Re:Physician heal thyself by mikedaisey · · Score: 4, Informative


      "Jeff Bezos built the business he wanted to build, not the one Mike Daisey wanted."

      But Jeff Bezos misrepresented his business to investors, workers and the world--he led people to believe that they were participating in a dream of changing commerce forever when the reality was that he needed their faith to build up scale in order to survive the die-off when the bubble burst.

      Were I a businessman, maybe building a company would be a good idea...but I am not. Instead I'm a much better writer and performer, so rather than "bitching" I've just discovered that I should do my job.

    2. Re:Physician heal thyself by isaac · · Score: 3, Informative
      Jeff Bezos built the business he wanted to build, not the one Mike Daisey wanted. If Mike Daisey wants a different kind of business, he should build it himself.


      It's easy to bitch, not so easy to build a business.


      Mike Daisey did build a business - his book and touring show, based on his hilarious gripes. Sounds like he's done pretty well at it, too.


      -Isaac

      --
      I am not a lawyer, and this is not legal advice. For Entertainment Purposes Only.
    3. Re:Physician heal thyself by ChaosDiscordSimple · · Score: 2
      Jeff Bezos built the business he wanted to build...

      Bezos wanted to built a business that hemorraged mooney and was full of deadweight and ineffeciencies? What an interesting business plan.

    4. Re:Physician heal thyself by Anonymous Coward · · Score: 0

      If Mike Daisey wants a different kind of business, he should build it himself.

      Exactly. And if Mike Daisey doesn't want an unrewarding customer service job, he should've studied something substantive in college.

      I LIKE being able to order damned near any book in print and have it show up at my door a couple of days later. Mom and pop be damned.

      Same thing goes for the demise of the family farmer. I LIKE having fresh fruit and vegetables 365 days a year. I LIKE not having to worry that a local crop failure will starve my family.

      If these people had their way we'd all still be illiterate, undernourished peasants, trying to eke out a living by working 16 hours a day on marginal farm land.

      Funk dat.

    5. Re:Physician heal thyself by zbuffered · · Score: 2

      Mike Daisey did build a business - his book and touring show, based on his hilarious gripes.

      It's not quite the same. A well-run business is a self-contained system of systems (ie HR, shipping, billing, etc) that, once complete, can operate independently of the builder.

      Writing a book is pretty much like owning a business, if you can get others to distribute the book for you. Your only job is to deposit the checks. So with regards to that, you're right.

      The travelling show is more of a self-employment thing than a business. Jeff Bezos could hire somebody to be CEO of amazon.com, and spend the rest of his days in Maui. If the business is run well, it'll be okay. The travelling show, well, without it's star, there's no show. Therefore, it's not a classical business.

      --
      Synergy is your friend
    6. Re:Physician heal thyself by Linux+Ate+My+Dog! · · Score: 2, Insightful

      he led people to believe that they were participating in a dream of changing commerce forever

      He did. Instant buying, audio previewing, amazing selection, customer feedback from real customers, available from any location with a web browser and a phone line, delivered, for reasonable prices. It is way beyond what any print catalog ever provided in breadth and preview and convenience. He did. Commerce has radically been changed by the WWW, and Bezos was part of it and harnessed it.

      If you had gotten rich off amazon, would you have written this book?

    7. Re:Physician heal thyself by JavaApocalypse · · Score: 1

      of course - being fired hurt - but it was Jeff's company and he had the right to do anything he darn well wanted to. what really stung were the really obvious signs that the CS department was being separated from the company - starting with moving us out of the Columbia Building headquarters to Securities - then moving corporate to Pac Med - all the while praising CS at all-hands meetings for "saving our butts" and "great work". when the WashTech/Day Two people saw the writing on the wall and started the union movement in Seattle, CS management relayed flat-out lies that "there were no plans to close the Seattle CS centers". Add us CS reps to the same graveyard of lies that we share with some other peers - i.e. PlanetAll, Junglee, Exchange.com {bibliofind}, LiveBid, and probably Alexa sooner or later.... I don't think Jeff decieved investors though, or prepared for a bubble bursting - (even though there was an Economist cover story on exactly that topic describing in detail why Amazon's share price was unsustainable). I remember when management was struggling internally with the question of become profitable now versus continue to expand in the optimal market environment. I said in our quad meeting that I wanted to work for an online bookstore, and not really to sell camcorders. Anyway - I hope our Daksh replacements in Gurgaon aren't destroyed in a nuclear war.

    8. Re:Physician heal thyself by GLX · · Score: 2, Insightful

      But Jeff Bezos misrepresented his business to investors, workers and the world--he led people to believe that they were participating in a dream of changing commerce forever when the reality was that he needed their faith to build up scale in order to survive the die-off when the bubble burst.

      But, doesn't that just make him all the better of an entrepeneur? Going by your logic, he knew the bubble was going to burst and knew he had to get over the hump.. Well, he's basically over it - so let's see what happens now.

      --
      Sig (appended to the end of comments you post, 120 chars)
    9. Re:Physician heal thyself by Anonymous Coward · · Score: 0

      So what if he 'misrepresented' what will change. He has no hand in making the consumers by their books (unless you have photos of him holding a gun to someones head... I didn't think so).

      You even admitted that you were not a businessman... what were you doing at Amazon.com again? Maybe that is why you no longer work there.

      So you think 'bitching' is your job then? (Apparently so, because that is all your book is, boo hoo... btw, are you and John Katz friends?).

    10. Re:Physician heal thyself by mikedaisey · · Score: 1


      The misrepresentation was to the media and to investors, not to the folks buying books...the selling of books, the actual physical act of it, is one of the things that Amazon does best.

      I am not a businessman, nor was anyone working at Amazon--we were all cut from a very different cloth, and that changed over time as the culture shifted.

      I think that telling stories is my job. And no, I do not know Mr. Katz.

    11. Re:Physician heal thyself by mikedaisey · · Score: 1


      Agreed, it makes him a great entrepeneur...I just don't know if it makes him a very humane boss or human being. And I agree, with the massive debt saddling it but with ever increasing efficiency, it will be very interesting to see what happens next.

    12. Re:Physician heal thyself by rinkjustice · · Score: 1

      ...I just don't know if it makes him a very humane boss or human being.

      Oh puleese, he's not Hitler forcryinoutloud! Jeff Bezos is a businessman whose responsible for one of the largest and most impressive databases in the world - and the most omnipresent retailer on the internet! Stick with the jokes and stop villanizing him.

    13. Re:Physician heal thyself by Cid+Highwind · · Score: 1

      A business is just something you do to make money. What you describe is a corporation.

      --
      0 1 - just my two bits
    14. Re:Physician heal thyself by bungo · · Score: 2

      But Jeff Bezos misrepresented his business to investors, workers and the world--he led people to believe that they were participating in a dream of changing commerce forever

      What?

      You're kidding me?

      Next you're going to tell me that we won't all be driving to work on Segway scooter thingys and the car will be obsolete!

      Amazing, alot of business people tell everyone that they are going to change the world, but infact very few ever do.

      Jeff represented his busines as such either because he thought it was true, or he thought that was what was needed for him to succeed.

      Misrepresentation is just part of the game. Remember, there's a sucker born every minute.

      --
      "The best part? I became an ordained minister while not wearing pants." -- CleverNickName
    15. Re:Physician heal thyself by Anonymous Coward · · Score: 0

      Bezos wanted to built [sic] a business that hemorraged [sic] mooney [sic] and was full of deadweight and ineffeciencies? [sic] What an interesting business plan.

      I was originally going to post that it was a better business plan than Napster's.

      Then I thought I'd post anonymously, and flame your grammar and spelling instead. Much more fun. :)

  21. What did Amazon.com ever do to /.? by Anonymous Coward · · Score: 0

    1. Why does slashdot hate amazon.com? Is it the 'one-click' thing?

    2. I don't see what the BFD is. If you don't like it, dont' shop there... but don't have a heart attack over it.

    3. Amazon.com is a great resource to get product info and reviews and to buy things.

  22. Wage slave???? by Anonymous Coward · · Score: 0, Offtopic

    Ex-Amazon.com wage slave Mike Daisey...

    Words do have meanings. This diminishes what slavery really means if you call something "slavery" that is nothing like slavery at all.

    1. Re:Wage slave???? by mikedaisey · · Score: 1


      I'll take my chances with the PC police, and somehow I suspect that people will still be able to figure out that slavery is a bad thing. Give people some credit, for God's sake.

    2. Re:Wage slave???? by Skater · · Score: 1

      You're right! It's doubleplusungood to use words and phrases that colorfully convey an idea.

  23. Your antennae is off! by Anonymous Coward · · Score: 2, Funny

    The antenna on your tin-foil hat isn't a perfect 45 degree angle! QUICK! FIX IT BEFORE THEY FIND YOU!

  24. Shipping Costs by Anonymous Coward · · Score: 0

    All bookstores have shipping costs; in a retail store the costs are hidden in the price of the books. It costs X dollars to get a book from the manufacturer to the customer. Potentially the shipping costs of someone like Amazon are lower since the books go through fewer handling steps and are stored in lower rent places than a retail book store stores them.

    If Amazon is unable to figure out how to handle shipping costs the problem is poor management and nothing else. Of course, poor management is the reason most companies get into trouble.

  25. Capitalism, Amazon, and Existentialism by SetarconeX · · Score: 5, Insightful

    I won't debate for a moment the idea that Amazon is a massive, greedy, corporate mega-mall. To wander around their site is to be bombarded with advertisement after advertisement, ad nauseum.

    They are also by far the best major book distributor out there.

    More to the point, they're still in business

    The way I see it, "selling out" may have been the only real way to survive the dot-com crash. Now I know, they STILL havn't turned a profit, but unlike the legions of now defunct companies, they still have something of a chance of doing so. Survival, much as we may not like to admit it, occasionally depends on watching the stock value, and digging up some operating costs.

    That isn't to say that the compitition doesn't have a few things going for them. I always found B&N's site useful for out of print books, and Books a Million's usually pennies cheaper, but both use somewhat shallow imitations of Amazon's site design.

    I might not like everything about it, but I use Amazon VERY often, and until there's a clearly better alternative, that will not change.

    p.s. fictionwise.com comes in a close second for my favorite literature site. I still cling to an absurd sense of optimism in regard to e-books.

    --
    "Isn't that the sweetest little well-balanced undergraduate-level philosophy of life."
    1. Re:Capitalism, Amazon, and Existentialism by Anonymous Coward · · Score: 0

      They did turn an operating profit (real, not pro-forma) in the fourth quarter of 2001.

    2. Re:Capitalism, Amazon, and Existentialism by Anonymous Coward · · Score: 0

      see, you're smart. You preface your comments by saying "massive, greedy, corporation". The slashbot moderators just eat that shit up. Way to go. It's so easy to fool the fucktard moderators.

    3. Re:Capitalism, Amazon, and Existentialism by Anonymous Coward · · Score: 0

      "They are also by far the best major book distributor out there."

      I'd have to disagree with that. Their prices are no longer the cheapest, and they no longer give nearly as many coupons as before. Search around next time you want to buy a book, chance are you can get it cheaper elsewhere, especially for tech books! It used to be you automatically got $10 off $50, or $20 off $100 anytime you ordered. These were non department specific and were the only reason I ever shopped there.

      On the internet its all about price, and because of that I show no customer loyalty. Anyone who has some sort of "feeling" for this souless corporate giant is a fool.

    4. Re:Capitalism, Amazon, and Existentialism by peterwayner · · Score: 1

      I have to agree with much of this. Amazon does have a very good site and it's very useful. You just can't argue with that success. Daisey's point is entertaining and humorous, but he's playing the court jester. At the end of the day, that's not much more than fun because you can't survive on jokes alone.

      Think about it. Mike Daisey wouldn't be selling books if there weren't hard working folks answering email, stocking shelves, catagorizing books, and doing the scut work that he jokes about. Unfortunately, there's just plenty of hard work that need to be done. I'm going to read the book and probably enjoy it, but I'm sure I'll feel that he's being too cynical.

      -Peter

    5. Re:Capitalism, Amazon, and Existentialism by Anonymous Coward · · Score: 0

      Ya, I gotta agree. Here in remote Northern California we don't have much for book stores. I spend several $K/year at amazon and don't see any reason to change. It might suck to work there, but work frequently sucks.

      I thing Computer Literacy folded or was bought out or something. Pity. Last time I drove down to SV that store on Lawrence was empty. So even if I still lived down in the valley, amazon would probably be a good call.

    6. Re:Capitalism, Amazon, and Existentialism by Anonymous Coward · · Score: 0

      please mod parent up for use of the word "fucktard". fantastic work, keep it up.

    7. Re:Capitalism, Amazon, and Existentialism by Anonymous Coward · · Score: 0

      Get over your greedy little self. Every person is f*cking greedy... it is called: survival. You want to survive so you do things to survive. Some accumulate wealth (or try to, as Bezo's did) and others steal others wealth (such as Jon Katz and you, presumably).

      Question, have you ever started a company? Did it succeed? Do you have a job?

      If you don't like amazon.com don't buy from them (as you so noted).

      Oh, and get a life.

  26. Step off, katz! by Anonymous Coward · · Score: 0

    I don't write long-winded commentary that everyone complains about, you don't write book reviews. Deal?

  27. On Sale Now! by Isldeur · · Score: 0, Redundant



    And funnily enough, you can buy this book at Amazon for 30% off!

    Whether this says something about their "abnormally low prices" or how they value the book, no one can say, I suppose.

  28. Cool, quirky bookstore? by avalys · · Score: 2, Insightful

    Sorry, but I don't want a "cool and quirky bookstore". The souless virtual megamall works just fine - if I want a book, it's there. I don't go to Amazon to have fun, I go there when I need something.

    --
    This space intentionally left blank.
    1. Re:Cool, quirky bookstore? by doggo · · Score: 1

      Yup. Most "Cool, quirky" bookstores don't have nearly everything in print. Much less a decent IT section.

      Being a past fan of said "Cool, quirky" bookstores, I have to say Amazon is the best thing to happen to bookselling since Gutenberg. Progress moves on.

      I've mourned for places in Chicago like Guild Books, and Kroch's and Brentano's, but they're gone now. Barbara's is still around, but look at their stock. Not very impressive. Not to mention their bungling of the Michael Moore appearance.

      Things change. Maybe not always for the better, but they do. Change what sucks, if you can, and move on.

    2. Re:Cool, quirky bookstore? by Anonymous Coward · · Score: 0

      yes but you end up getting shafted. when all the copmpetition is gone, virtual megamalls are monopolists and start raising costs.

    3. Re:Cool, quirky bookstore? by ImaLamer · · Score: 2

      I believe the point of the story is Amazon was somewhat a facade. It was trying to compete with the "big boys" of book sales and actually screwed over some customers along the way.

      In situations where customer service is counted in seconds and not quality you have zero chance of improving that problem at hand.

      I worked for a Gannett newspaper a while back. While I wasn't in the CS department, I heard many complaints. The problem was the CS calls were short and no one ever bothered to fix the problem... it was just reassure the person and send them on their way.

      Now I understand if you have a million (plus now) customers you can't give them the "mom-and-pop" treatment but you can turn people away pretty quick. Now that information can spread like wildfire one bad experience with a company can make that company loose thousands of sales.

      Good thing you haven't had a problem yet with amazon (or like store). You will find it hard to get things resolved. [Of course I'm speaking in theory only, amazon may now have great customer services. After knowing they contract their CS to India I'm not so sure I want to buy anything from there to find out. I put my morals over prices.]

    4. Re:Cool, quirky bookstore? by Darby · · Score: 1

      I've mourned for places in Chicago

      I just got a 6-9 month contract in Vernon Hills, right northwest of Chicago that I start in 2 weeks.
      What's there to do around there?

    5. Re:Cool, quirky bookstore? by doggo · · Score: 1

      What's there to do around Vernon Hills? Probably zip. I dunno, never been there. As for things to do in Chicago, c'mon, it's a major city. What do you want to do? Try the Reader ,MetroMix, and CHI blue

    6. Re:Cool, quirky bookstore? by doggo · · Score: 1
      "yes but you end up getting shafted. when all the copmpetition is gone, virtual megamalls are monopolists and start raising costs."

      True. But what am I supposed to do, bring back the dead? Besides, we have laws against monopolies. Oh wait...

    7. Re:Cool, quirky bookstore? by Darby · · Score: 1

      As for things to do in Chicago, c'mon, it's a major city.

      I was being facetious on that bit. I do appreciate the links though.

  29. But Daisey was a slave. by Anonymous Coward · · Score: 0

    According to Katz's article, Daisey was one of Bezos' "slaves" (read the first lines). A slave can't start their own business!

    1. Re:But Daisey was a slave. by peterwayner · · Score: 1

      No. He meant the business of entertaining. Daisey wrote a play first and then this book. He's quite a showman. I loved the movie.

  30. Familiar echoes by datastew · · Score: 2
    His anecdotal profiles of geeks who were not nearly as smart as they thought they were
    Employees were obsessed with their stock holdings and with Amazon's almost desperate efforts to expand into new realms to justify the fanatic faith of early Net-believers.
    I can't help but think that a certain other huge company riding the technology boom must have similiar things happening inside. Check your investments, especially if you have mutual funds, and see whether MSFT is one of the top 10 holdings. I will go on record as saying that their tricks will catch up to them. But then again, I am just some random guy on Slashdot.
  31. I've seen all good people... by isomeme · · Score: 5, Funny
    The company, he soon found out, was a bizarre corporate/yuppie/geek shell-game, equal parts myth, BS, and Yes
    Cool! But was it the deep, experimental early stuff from albums such as Close to the Edge or Tales from Topographic Oceans, or the more pop-oriented later incarnations of the band on albums like 90125 and Big Generator?
    --
    When all you have is a hammer, everything looks like a skull.
    1. Re:I've seen all good people... by Art+Tatum · · Score: 1

      That was what I thought at first too. But if they were *really* playing Yes for their employees, do you think this guy would be complaining as much as he is? :-)

    2. Re:I've seen all good people... by Anonymous Coward · · Score: 0

      rofl -- I liked "Talk" a whole bunch myself.

    3. Re:I've seen all good people... by Mahtar · · Score: 1

      90125 was just bad. I suppose it may have been good for pop, but it was BAD for "Yes".

      Yes, that may be elitist. But it's right.

  32. bah by nomadic · · Score: 2

    He had doubts when the interviewer asked him for his college board scores and GPA (the company made a big point of seeking out highly-educated freaks and geeks), and when he noticed all the desks were fashioned out of used doors.

    I'd love it if they asked me that. Most companies only care about experience, rather than education or intelligence. You know how hard it is to get a job just because you didn't spend your college years in a series of mind-numbing intern peon jobs?

    1. Re:bah by TweeKinDaBahx · · Score: 1

      Well, To many of us, college should be more than just an educational experience. Yes, it's important to learn from the courses you take, but there is so much more to the college experience than what one can typically find on campus.

      I personally don't approve of a company which hires based upon someone's grades. It's a risky plan, mainly because a person can learn to "play the game" as far as schoolwork goes. A person may have the highest of grades, but could also have borrowed someone else's homework, purchased term papers, 'borrowed' GPL'ed code, programmed the entire textbook into their graphing calculator, etc... I don't want to start a rant on cheating in college, I just wanted to illustrate the point that in the long run it isn't your grades that matter, but what you can/will demonstrate in applied knowledge for an employer.

      So get those internships, the experience you can glean from these crap jobs can be more valuble than all of your classes put together.

      And for god sakes, while your in college, ENJOY IT. It's your first time away from home, you don't have to work full time yet and the classes really aren't as heard as that recruiter made them out to be. Go to keggers, find lots of women, trash cars, pull pranks, and experiment goddamnit. Nothing pisses me off more than a college student that does nothing but study.

      AND FFS, it may be your first time away from home, but you still have to shower EVERY DAY!

    2. Re:bah by Omega996 · · Score: 1

      so i guess there is something to that lame argument that an MCSE is better than a college degree?

  33. Why is Amazon bad? by CS_Snapple · · Score: 1

    This article seems to assume that I already think Amazon is bad. I don't assume that, but moreover, I'm not sure why I'm supposed to assume that.

    Can someone explain to me what it is that they're doing that I'm supposed to be shocked by? From the article, the black mark against them seems to be that they wanted to make money. I'm pretty sure that's not all there is to it.

    Someone please help me out.

    1. Re:Why is Amazon bad? by Aexia · · Score: 2

      Yeah, you'd think Amazon would get cut some slack for *not* making money.

    2. Re:Why is Amazon bad? by Anonymous Coward · · Score: 0

      It is YAJKR (yet another Jon Katz rant). Filled with: straw men, ad hominems and non sequitirs.

      I have no idea why ODBC employees that goober. The only reason he has a job is because his parent company makes money. He keeps on writing about how terrible wealth accumulation (as he calls it "theft" or "stealing") yet, his solution is too 'redistribute' (steal) other people's wealth.

      Jon, if wealth was such a bad thing why don't you practice what you preach. I'd like to see what kind of car or house you own (oh wait, owning implies property, and a good Heglian like yourself wouldn't have property, my bad).

      I never met Mr. Amazon.com (or Jeff for that matter) so I really do not care.

      I'd also like to point out that Mike Daisy (the author of the anti-Amazon book) said himself in a post here that he is not a businessman, but a writer.

      Why the hell did you go get a job at Amazon.com then?

  34. If Amazon were just a bookstore by smileyy · · Score: 2

    ...then I wouldn't be able to buy PS2 games, CDs, and books all at the same time. Because I do that sometimes. And that's convenient.

    --
    pooptruck
  35. Who's to blame? by nanojath · · Score: 5, Insightful
    Please, let's not forget to blame the consumers. The veritable religion of shareholder value may be fucked (and yes, it is fucked: it's a corporate philosophy where neither the producers nor consumers of a product are regarded as critical components in the decisionmaking process) but it works because they set themselves up as the path of least resistance because they know so many people will basically let any shit slide because they are lazy and ignorant and self-obsessed, and there are enough jack-off radio commentators and corrupt politicians out there ready to tell these assholes that acting like a selfish dick is exercising ones "American Freedoms." If I had a dollar for every time I explained to one of my "liberal" buddies how I wouldn't shop at Amazon any more because of their union-busting tactics and patent inanities and lackluster treatment of my privacy, and they said oh yeah yeah I shouldn't either but..."


    But but but, but I'm used to schlepping over there and getting it NOW, and I don't really give a damn about the consequences of what I support.


    The internet boom was about GREED, plain and simple. What excited people were the lottery-like dizzying ascents of companies like Amazon that happened to be in the right place at the right time. Everyone I knew who was in it was not interested in sticking around to make a great company: they were interested in making a big pile of money cashing in options. Like any lottery there can only be mostly losers in the end. It was certainly never about a better (or even significantly different) way of doing business or about a kinder, gentler anything.


    So why not skip the book about what Bezos did to the internet and take a close look at what you all are doing to yourselves. OR alternately, slap an ecology sticker on your SUV, put on your f*ck microsoft t-shirt, and drive down to Starbucks for a Latte.

    --

    It Is the Nature of Information to Transgress Artificial Boundaries

    1. Re:Who's to blame? by da_Den_man · · Score: 1

      What is so wrong with Greed?> Making money is the American Way. It is a capitalist society. The Net became a big commercial. Sure, it USED to be something worthwhile. Until the corporations got a hold of it. Amazon was one of the original few that created most of the mess the Internet is today. That doesn't make GREED bad. Hell, I want MONEY. If you don't want yours, you can give it to me. So while you are hugging the tree I can buy and pay my bills.

      --
      You keep going until you die..."Me".
    2. Re:Who's to blame? by Anonymous Coward · · Score: 0


      "union-busting tactics"??

      Unions were great in theor day(say circa 1900), but, they have outlived their usefulness.

      Robert

    3. Re:Who's to blame? by nanojath · · Score: 1
      Whether or not they are useful isn't strictly relevant to the charge of union-busting, Robert. The fact is that workers have the constitutional right to organize, and union-busting is what happens when an organization strenuously attempts to prevent them from exercising that right. Amazon's tactics, from the obvious but legal (distribution of literature and internal web-material arguing against unionization) to the legal but intrusive (holding half a dozen mandatory-attendance meetings on why union=bad) to the potentially illegal (the fact that when Amazon downsized 1300 employees about a third of them just happened to come out of a highly union-proactive division of the company).


      These are called facts, Robert, where you demonstrate the basis of an opinion by supporting it with relevant information. This is opposed to what you were doing, where a pre-fab opinion is regurgitated without any support, or what I like to call shooting your mouth off. Shut the hell up if all you have to say is "I disagree."

      --

      It Is the Nature of Information to Transgress Artificial Boundaries

    4. Re:Who's to blame? by nanojath · · Score: 1

      Thanks for providing a fine demonstration of my point that people like you are dumb assholes.

      --

      It Is the Nature of Information to Transgress Artificial Boundaries

    5. Re:Who's to blame? by Malcontent · · Score: 2

      Didn't jesus say greed was bad? I am pretty sure it says someplace in the bible that greed was bad. I bet it says so in the quran too. Maybe even Budha said greed was bad.

      --

      War is necrophilia.

  36. To the anti-capitalist.... by Anonymous Coward · · Score: 0

    To the anti-capitalist, it is bad to make money and profit from your efforts of providing goods and services that people want. You are supposed to do it like it is a charity, and lose instead of profit.

  37. Wait... No? by DeltaSigma · · Score: 0, Offtopic

    What's all this "Bezos and Gates, the Cyber-gods..." blather I'm hearing? There's only one cyber god I need, and that's John Carmack. He spoke here yesterday you know. Any of you that missed it should be ashamed...

  38. Love that Money! by tomblackwell · · Score: 1

    Way to slip an affiliate link into that story. Care to share your new-found riches with the rest of us?

    1. Re:Love that Money! by Anonymous Coward · · Score: 0

      Amazon is evil, but not so evil that it can't be exploited for a buck. Touche!

  39. Skinny Dubaud review better by Torgo's+Pizza · · Score: 1

    I found that C|Net's Skinny Dubaud's review to be much better and extremely short. It also covers the play at New York's Cherry Lane Theater that Mike Daisey is doing, as well as the new F'ed Company book. I learned more in three paragraphs of reviews there than I did with three pages of Katz.

    1. Re:Skinny Dubaud review better by bafu · · Score: 1

      I loved that review. ;-) This part almost induced c|n>k:

      After reading Mike Daisey's book, it's finally clear why the company only started making money once he left. The guy spent the whole time stealing office supplies, auctioning off products he was supposed to be reviewing (and not reviewing them), giving away books and refunds to customers at random, hanging up on others, fabricating a report that got him promoted from customer service stooge to BizDev BS artist, and writing long, stalker-style e-mails to Jeff Bezos.
    2. Re:Skinny Dubaud review better by Torgo's+Pizza · · Score: 1

      Exactly. It should be subtitled "Or How to Succeed in Writing a Book Without Really Trying".

    3. Re:Skinny Dubaud review better by mikedaisey · · Score: 1


      It takes a certain kind of art and skill to write a book that uses the landscape of office culture to tell a story. C|Net's rumor mill is their own, and they can have their opinions, but it is a full and complete book that tells a real story.

  40. Can we mod JonKatz down? by Anonymous Coward · · Score: 0

    Of all the pompous, faux intellectual drivel ever produced, JonKatz ranks up there with Oprah. Can we mod him down? He needs a -10,000.

  41. ok by nomadic · · Score: 0, Offtopic

    I typed a reply three times and three times it wouldn't allow it.

    Do the slashdot editors type 3 wpm or something? Do they assume the rest of us are that oafish? Is the idea that someone might type a message in under 20 seconds THAT foreign to them?

  42. Cult corporations by rainmanjag · · Score: 3, Interesting

    I really do like the analogy of these corporations to religious cults. And in some ways, that's very true. But I keep thinking of Hunter S. Thompson:

    "You could strike sparks anywhere. There was a fantastic universal sense that whatever we were doing was right, that we were winning... And that, I think, was the handle- that sense of inevitable victory over the forces of Old and Evil. Not in any mean or military sense; we didn't need that. Our energy would simply prevail. There was no point in fighting- on our side or theirs. We had all the momentum; we were riding the crest of a high and beautiful wave."

    Consider this against corporate cults...

    - Apple: Apple is exactly what Thompson describes. Hell, just look at where Cupertino is on a map.

    - Microsoft: Microsoft is less this hippie, dancing-around-a-campfire, karma-rules-all type of atmosphere, and more of the "old and evil". Microsoft is a cult that was militarized from the start. I think much more of McCarthy-ism and the struggle against the evils of communism when I think of Microsoft. Not that Linux is communism in the pejorative sense, but that Linux flies completely in the face of their existing model of practice and they react violently with all the FUD they can muster.

    - Amazon: Amazon is like the group of hippies in the middle of some place like Topeka, Kansas, or maybe Salt Lake City, Utah. They see this revolution going on somewhere. And they think they've got the gist of it. And so they join in what they think is going on, but then realize very quickly that they're really just posers who don't understand the essence of the movement and then they sell out without really realizing that they never had it in the first place. Or buy in. Depends on your perspective. (Anybody ever see SLC Punk?)

    Anyways, just thought the cult corporation is an accurate characterization.

    -jag

    --
    http://starboard.flowtheory.net/
    1. Re:Cult corporations by mikedaisey · · Score: 1


      Right on. This is the kind of corporate culture programming that I was most interested in exploring with the work, and I think your characterization are broad, funny and heartbreakingly accurate. It is all very funny until they day you realize that the corporations run the world, and then it is both funny and sad at the same time. It's a good topic, and I'm glad I got a chance to take a crack at it, both from inside and from without.

    2. Re:Cult corporations by driptray · · Score: 1

      I've always loved that paragraph from Hunter Thompson, but you left off the last sentence, which is quite apt:

      So now, less than five years later, you can go up on a steep hill in Las Vegas and look West, and with the right kind of eyes you can almost see the high-water mark- that place where the wave finally broke and rolled back.

      Hunter was describing the hippy movement (for want of a better term), seeing it as an inevitable wave that rolled in from the west coast, and then crashed and rolled back before it got even as far east as Las Vegas.

  43. Union busting? More like protecting workers. by Anonymous Coward · · Score: 0

    In most of the places where Amazon operates, workers are forced to join unions whether they want to or not. Once a union gets into a place like that, workers are forced into it even if it is against their interest.

    By keeping the union from forcing its representation upon the workers, Amazon is helping out the workers. The workers who like the union can always give money to it if they want. But at least they are not forced.

    Union thugs like to call it "union bashing" every the right of employees to refuse to join non-job-related political organizations is protected.

  44. Hyperbole by Ravensign · · Score: 2, Funny

    "What you sacrifice reveals what you value, and you're a fool if you think the world will forgive you in the end."

    The world will never EVER forgive Amazon for being a big book store on the net.

    EVER.

    We must never forget, any of us.

    We must build a monument, a museum and a national library to keep further generations from making the same mistake.

    --
    "Sig free in '03!"
    1. Re:Hyperbole by mikedaisey · · Score: 2, Interesting


      I was speaking about the investors and the dot-com hype wave that Jeff helped grow and propagate...there was no attempt to connect Amazon with national tragedies, infant death or the Khmer Rouge.

    2. Re:Hyperbole by TweeKinDaBahx · · Score: 1

      I think I must have missed something important here.

      If you live in a capitalist society, you have to deal with capitalism. Just because a company finds a niche and exploits it, everyone considers them evil.

      When you find your niche and get rich, I guess we can call you evil too. No, it doesn't matter who you are or what your background is, you'll be evil.

      :P

      This is the kind of garbage I expect on /. tho...

      Go back to living under your rock.

    3. Re:Hyperbole by Omega996 · · Score: 1

      lmao

  45. The worst day of his life?! by Dunkirk · · Score: 1

    I saw a video of his one-man show where he discussed a lot of this material. I thought it was going along just fine until he makes the discovery that everyone BUT him in his department is worth millions of dollars. In the video I saw, he calls that day the worst of his life. Excuse me? Just because someone is more ANYthing than you, does that somehow detract from who you are? (And by corollary, just because someone is less of SOMEthing than you, does that make you a bigger person?) Not me. I think the revelation is more than a little telling. He's bitter about being left out. Well, no one said life was fair, and it's only the left-wing nut-balls that think that we must somehow force it to be so. (And yes, I'm a right-wing nut-ball.) He then goes on to talk about how he ``used to have a soul, used to have values,'' and used to think that the Republican party was thinking correctly about taxes. I felt suckered. Here I thought I was watching an insightful commentary about a landmark of the ``dot-con'' era, and in the last 10 minutes, he turned it all into a completely liberal socio-political commentary. Not that there's anything wrong with that. If that's your thing, have a great time. Just know up front that I think he would do the same in the book.

    --
    Acts 17:28, "For in Him we live, and move, and have our being."
    1. Re:The worst day of his life?! by mikedaisey · · Score: 3, Interesting


      I'm not certain what iteration of the show you saw, but while I certainly agree that a person should take their life affirmation from the work they do and not care about their coworkers, I was not that good a person.

      I wouldn't describe myself as bitter--in fact, I'd say that the book/show describes the arc of learning to accept the lives we have and figure out what we should be doing. I don't really have a liberal ax to grind.

  46. flippant indictments by Paolomania · · Score: 2, Informative

    Jon Katz: "It's also one of the best books ever written about the Net, an unsparing, even brutal indictment not only of hubris, but of media and, of course, the corporate-spawned hype that shapes so much of American life."

    Publisher's Weekly (off the B&N site): "Still, his incessant flippancy blocks real insight. At the end, when an imaginary e-mail to CEO Jeff Bezos turns unexpectedly vicious, readers may wonder how a man so aware of and so glib about his employer's flaws comes to play the role of the exploited proletarian."

    "Incessant flippancy" and "unsparing, even brutal indictment" of [media/corporate-hype/ameracin-life] ... sounds like this is the perfect read for all the slashdot readers who want need more ammo for their flippant indictments of corporate america for their next heated debate at the coffe shop.

    And when did Jon Katz become a book reviewer anyways? Speaking of which, why is this article not filed under "book reviews"?

    1. Re:flippant indictments by Anonymous Coward · · Score: 0

      Katz became a book reviewer because everyone hates him, but Taco is too damn wimpy to fire the piece of turd. Katz, of course, doesn't like being relegated to just book reviews, so he has to fucking mark it as a feature and talk for hours about the damn thing.

      The only thing wrong with the net nowadays is that idiots like Katz still exist on it.

  47. old news by dieman · · Score: 1

    I read about it in a at least month old mag at the doctors office last week.

    --
    -- dieman - Scott Dier
  48. drove a Toyota hatchback (true.) by Magus311X · · Score: 2, Funny

    drove a Toyota hatchback (true.)

    A Toyota Supra Twin-Turbo is still a hatchback, and a nice one at that.

    -----

  49. Amazon.com's price is better than BN.com by Anonymous Coward · · Score: 0

    Amazon.com's price is better than BN.com! They must want to sell it more

  50. oh god this guy had it coming.... by Anonymous Coward · · Score: 0

    In 1998, Daisey gave up his life of frequenting cafes, temping and participating in small-time theater to join an up-and-coming bookseller called Amazon.com. Here, he offers a kind of workplace coming-of-age memoir the young hero comes to terms with his ambition, synthesizes it with his liberal arts education and finally spits it out.

    This guy seems like that annoying guy each of us know. Everyone has one in their life. They complain about all their jobs, because they are lazy. I mean, liberal arts, please. Frequenting cafes? This guy has whatever life gives him coming to him. He's got no real skills, and it shows. He's not one of us.

    1. Re:oh god this guy had it coming.... by mikedaisey · · Score: 4, Funny


      I know that kind of guy--man, I hate that guy. He sucks. I hope he never amounts to anything, the bastard.

    2. Re:oh god this guy had it coming.... by Anonymous Coward · · Score: 0

      Dude I'm glad you're with me on this one. Seriously...did you see his face on that book cover? Infuriating.

    3. Re:oh god this guy had it coming.... by mikedaisey · · Score: 2, Funny


      Yeah, what a jerk! Stupid jerky face poo poo man!

    4. Re:oh god this guy had it coming.... by Anonymous Coward · · Score: 0

      I'm glad you agree. I hope things work out for you sir, whoever you are.

    5. Re:oh god this guy had it coming.... by Strange+Ranger · · Score: 1

      Man, if only I had the power, that is +5 Funny.

      --

      Operator, give me the number for 911!
  51. Brooklyn by Anonymous Coward · · Score: 0

    ...rules, btw. I'm a post-dotcom unemployed migrant to Brooklyn. It's the best.

    So is the Brooklyn Public Library. Remember those? It's great to read all the books on my Amazon wishlist without having to pay for them. Hit one sometime -- you'll be heartened at the great services your local public library offers.

  52. Sucked into a Katz article by Z4rd0Z · · Score: 2

    I wasn't logged in and thus inadvertantly read this Katz article, which I always keep turned off in my preferences. I'm not that interested in the trials and tribulations of Amazon employees and all the terrible things they must go through to afford their $400,000 houses. One thing I will say, however, is that although amazon.com may be a virtual mega-mall-evil-conglomerate, it is one of the best designed web sites I have ever come across and they know how to treat their customers. I used to hate them until I actually gave them a try. I still prefer to support smaller businesses such as Powell's Books, but one could certainly do worse than to emulate the quality you can get from Amazon.

    --
    You had me at "dicks fuck assholes".
  53. Kinda like this book .? by iramkumar · · Score: 1

    http://www.satirewire.com/news/june02/economy_of_e rrors.shtml

  54. What are you talking about?! by eples · · Score: 2


    His anecdotal profiles of geeks who were not nearly as smart as they thought they were

    From what I can tell of his website, the guy answered telephones for Amazon.
    How does that allow him any insight into the technical side of the company?!

    --
    I'm a 2000 man.
    1. Re:What are you talking about?! by Anonymous Coward · · Score: 0

      you must be a geek.

      if you were half as smart as you think you are, you wouldn't have to ask that question.

  55. Bastard by techstar25 · · Score: 3, Interesting

    Jon Katz makes a few cents everytime someone clicks on that link he put in the story. Slick bastard. He probably made $50 already.

  56. Big flaw in Amazon web site by Anonymous Coward · · Score: 0

    Oh there are flaws. How about when I load the screen and start to type in a search, a pop-up window will suddenly turn on in the middle of the word and spoil the search? It did this for many months, seems to be turned off right now. Pop-up windows themselves are a design flaw: the are less visible than banners, and easily filtered out entirely with browser mods.

  57. Here I am. by mikedaisey · · Score: 4, Interesting

    I wrote the book, and as an ardent /. reader I thought I'd take a moment and post. I've addressed a couple of issues in other postings, and it can be difficult to give clear answers to people who haven't read the book but are working off a review (or less in some cases) but if anyone has any questions I'll give them a shot.

    1. Re:Here I am. by Oswald · · Score: 1

      Yes, your website says you worked at Amazon during two of its early years. Isn't that 14 dog years (assuming that "during 2 years" means "for 2 years")?

    2. Re:Here I am. by mikedaisey · · Score: 2, Interesting


      There's actually a breakdown of how the dog years thing works at the FAQ section of my site. It's rather annoyingly geeky, so I'll let you read it there yourself rather than breaking it all down here.

    3. Re:Here I am. by Oswald · · Score: 1
      Actually, I knew this thing about dog years, but my working assumption is that everybody I meet is stupider than I am.

      (BTW, only an idiot would try to disabuse someone as obviously delusional as I of his most deeply-held beliefs. Ergo, you are an idiot. Ergo, you are stupider than I am. So I was right in my assumption, and need not alter my view of reality.)(jk)

      I'll leave you alone now.

    4. Re:Here I am. by Anonymous Coward · · Score: 0

      How does it feel to be reviewed by such a manifestly incompetent, sloppy writer as Jon Katz?

    5. Re:Here I am. by Skip666Kent · · Score: 2

      Is it true that a dog's mouth is cleaner than a human's?

      --
      **>>BELCH
    6. Re:Here I am. by mikedaisey · · Score: 1


      i am still trying to get over THE LONE GUNMEN ARE DEAD spoiler, so I may not be a good person to ask about Mr. Katz...butI'm glad when anybody enjoys my work. I don't think the book is trying to ring as many political and social bells as Mr. Katz does, but I'm just the writer. I will say that I was amazed that he wrote so much.

    7. Re:Here I am. by Anonymous Coward · · Score: 0

      Never mind that Katz, while a fucktard, had nothing to do with that spoiler...

  58. feh by Anonymous Coward · · Score: 0

    poor people always bitch about big business, but don't do anything about it.

    they bitch about politicians and then don't vote.

    STFU and do something about it you whiny bitch

  59. Read the First Chapter by dgb2n · · Score: 2

    You can get the entire first chapter off Barnes and Noble.

    My impression was that the author made some pretty poignant points but he blasted them at you so quickly they didn't always resonate. I was struck by some of his descriptions his status as a "slacker"

    I do many things, but none particularly well. It is the art of not applying yourself, the only craft I have studied my entire life. Like so many others of my generation, I cherish the delusion that I have superpowers buried deep inside me. They're awaiting the perfect trigger -- radiation, a child in danger -- and in that defining moment I will finally know my birthright.

    Not quite enough to entice me to buy the book but obviously a talented guy nonetheless.

    1. Re:Read the First Chapter by timeOday · · Score: 1
      That quotation is fantastic.

      Have you noticed how many movies are about this exact theme? Most of them. (Harry Potter, Star Wars...)

      I'm going to make a wild guess that 95% of slashdotters (including myself) believe the same thing to some extent.

    2. Re:Read the First Chapter by jazman_777 · · Score: 1
      You can get the entire first chapter off Barnes and Noble

      Here's a fast summary: "I am a talented underachieving unmotivated drifting loser."

      --
      Slashdot: Failed Car Analogies. Amateur Lawyering. Anecdote Battles.
    3. Re:Read the First Chapter by mikedaisey · · Score: 1


      Thanks...and I believe that it is a common, uniting thread through most of our culture...we are allwaiting for something to happen to us. In many ways the book is a study in how to put down the PS2 controller and get up off the sofa...though funnier, and w/o some lame-ass moral message.

  60. Bad modding by Anonymous Coward · · Score: 1

    Why offtopic? Jon Katz wrote the article

  61. Oh. My. God! by Anonymous Coward · · Score: 0

    It's JonKatz!
    It's troll Tuesday!

    It's the first STFU, Katz post!

  62. why not buy the book at Amazon.com! by e40 · · Score: 1

    here and save $2.30.

    1. Re:why not buy the book at Amazon.com! by Satanboy · · Score: 1

      that is what I was thinking too
      heh heh heh

  63. Re:Why Amazon Falls Short by James+Crid · · Score: 1

    The link to the survey points to a news story (at the time of writing) which, um, is about a sexually frustrated dolphin.

  64. Amazon + Privacy is possible, with... by e-gold · · Score: 1

    http://www.bananagold.com

    Generally requires fewer steps than a "real" Amazon order, and Banana has "hacked around" Amazon's saying 'no' to accepting e-gold, by simply grabbing the e-gold Amazon could have had for themselves! Amazon goes along with this, though they seem to get the raw end of the deal, IMO.
    JMR

    Speaking only for myself. I sell e-gold, but I own no part of bananagold.com, I'm just another satisfied customer who'll never need to use Amazon itself again.

    --
    Try e-gold - (contact me). I'm NOT e-
  65. Katz & Daisey -- a match made in heaven? by brooks_talley · · Score: 2

    I figure these two should collaborate on a book. Or better yet, a 20 volume treatise on the failings of everything and everyone in modern society, and what the symbolism of those failings really means. They both have a unique insight into how the world should operate, and what other people should do with their time, money, and energy.

    It must be really frustrating to have such a pure vision and yet be stuck, helpless, in a position where the rest of the world isn't rushing to implement your vision. Katz and Daisey surely deserve each other, but what the hell did we innocent /.'ers who actually work for a living do to deserve *them*?

    Cheers
    -b

  66. Informed critique of the book by Anonymous Coward · · Score: 0

    Look at all the messages that are working off nothing other than a perceived reputation of JonKatz!

  67. 21 Dog Years - Better as a book by alienappliance · · Score: 1

    I went to see this show in it's current run at the Cherry Lane Theater in NYC. If you've got the choice, read the book instead of seeing the show though. Mike Daisey's writing would be better served by an actor other than himself. He writes with whit and a biting and hilarious insight, but he's a very self-conscious performer and it really detracts from enjoying the material.

    Keep writing, Mike. Just stay away from the stage.

    --
    The harder you try, the luckier you are.
  68. Net has only gotten better by Anonymous Coward · · Score: 0

    There is more and more business involvement with the Net, yes. But in my view, the Net improves every day because information gets added to it. I'm not talking about the biz sites; I mean the "cool" sites that keep popping up all the time.

    I'd rather have this "mess" that I can surf with Google (a corporate product; a search engine that is better than any in the "good old days" you talk of) than the old much tinier 'Net.

    Yes, there are things that have gotten worse. Spam, for one. However, I've never gotten spammed by Amazon.

  69. Re:JonKatz is a Jew by r3v1l0 · · Score: 0, Flamebait

    What the hell does that have to do with anything. Most of us don't believe any^H^H^Heverything that Katz spews, but countering his post with "JonKatz is a Jew" smacks of bad reasoning skills. "A free society is on in which it is safe to be unpopular" --Adlai Stevenson

    --
    ___
    Semper ubi sub ubi
  70. Who cares Katz? by Anonymous Coward · · Score: 0

    Why does he always review the stuff that DOESN'T matter at all?

  71. The workers agree. by Anonymous Coward · · Score: 0

    About 11% or 12% of American workers belong to unions. Of these, due to closed shop laws, 3% or 4% belong but don't want to. That dwindles it to less than 10% of workers supporting unions.

    1. Re:The workers agree. by Wildcat+J · · Score: 1
      That dwindles it to less than 10% of workers supporting unions.
      ...except supporting and belonging to unions are two separate issues.

      -J

  72. Re:THIS IS AN EXTREMELY OLD STORY by Anonymous Coward · · Score: 0

    Well, it's new to Katz.

    Just wait until he hears about ICQ. I'll bet we get
    some insightful articles on that too.

  73. soulless.. by Anonymous Coward · · Score: 0

    If you want to buy books online, try www.booksense.com - they claim to work with independent booksellers to find your book. By the way : I would prefer a soulless virtual mall to a soulless Barnes and Noble (or Borders) Superstore any day..

  74. No problems or heartbreaks by blankmange · · Score: 2
    I have purchased dozens of books and other items through Amazon and have never had a problem with them. When there was an error in ordering something online, it was quickly and courteously corrected by customer service. Even the time my mother deleted her gift certificate because she thought it was spam, it was replaced with no hassle or frustration.....

    So it was a crappy place to work -- another horror story of quasi-slave labor at a another dot com company; no news here.... quit bitching and move on in your life. No, wait -- this was a review by JKatz, now it makes sense!!

    --
    ...we are from the government - we are here to help...
  75. Bogus analogy by Alomex · · Score: 2

    at the time nobody trusted sending their credit card numbers over the Net, although they rarely hesitated to turn them over to teenaged cashiers in restaurants

    This is a completely bogus analogy.

    A teenage cashier has access to a few hundred credit card numbers. If he stole them, all he would earn would be a few thousand dollars. Plus he would be easy to track down, as he was physically present in the restaurant. It is just not worth the risk to steal those credit card numbers.

    Now, if I decide to intercept credit cards on the Net, I can do it anonymously and collect tens of thousands of CC numbers in a short time span. Then use the numbers to purchase jewelry and other expensive items on ebay and have them shipped express to a mailbox in Ohio. By the time the FBI closes down on the sting, I'm back in my native Elbonia enjoying the proceeds of my crime.

    1. Re:Bogus analogy by mikedaisey · · Score: 1


      You know what--I agree.

    2. Re:Bogus analogy by Anonymous Coward · · Score: 0

      After 14 years in restaraunts, I can tell you without a doubt, that Credit Card theft and fraud are higher and easier to get away with than you might think.

      Tips get changed to bump the nightly income. Always check your statement to verify Pocket swipers are available that can be used to collect numbers off cards used that night, which are then sold to CC rings. The teenage kid doesn't need to use your card to make money, he just needs the information.

    3. Re:Bogus analogy by Alomex · · Score: 2

      After 14 years in restaraunts, I can tell you without a doubt, that Credit Card theft and fraud are higher and easier to get away with than you might think.

      I can believe that. Even so, stealing credit cards over the Net is even easier.

  76. Why was I surprised??? by Anonymous Coward · · Score: 0

    To find JonKatz post a story with GERBILS IN IT?

    "But however bad you thought companies like Amazon might be, it was worse. Banks of bored, gerbil-like customer service phone reps alternately took orders "

  77. What a whiny little loser by Anonymous Coward · · Score: 1, Interesting

    So let's see...

    Cheap prices, easy to sue interface vs. quirky?

    We sit around and defraud our employer and raise our ratings by cheating and then complain about being outsourced?

    People expect to get what they paid for painlessly?

    Sounds like the typical world owes me everything without doing work b!tch

    1. Re:What a whiny little loser by Anonymous Coward · · Score: 0

      Sorry, I can't help but laugh at the "easy to sue interface". Freudian slip?

  78. Katz' vocabulary by Anonymous Coward · · Score: 0

    According to Merriam-Webster:

    Main Entry: ephemeral
    Pronunciation: i-'fem-r -'fe-m&-, -'fE-
    Function: adjective
    Etymology: Greek ephEmeros lasting a day, daily, from epi- + hEmera day
    Date: 1576
    1 : lasting one day only
    2 : lasting a very short time
    synonym see TRANSIENT
    - ephemerally /-r&-lE/ adverb

    Impressive.

  79. Oh, puh-leeze by Anonymous Coward · · Score: 0
    This is exactly the kind of whining, sniveling, immature crap that I've come to expect from Katz and many (but definitely not all) slashdotters.

    Anyone care to bet how healthy VA Systems will be, compared to Amazon, a year from now? It's easy to sit on the sidelines and lob rocks at the people in the game. It's a hell of a lot harder to start a company that handles the volume Amazon does, and with their excellent customer service record.

    Katz, and all the rest of you whiners: Do something productive for a change or shut the hell up.

  80. Katz is full of It by jazman_777 · · Score: 1
    Ex-Amazon.com wage slave Mike Daisey...

    He portrays Daisey here as a wage slave? So who _doesn't_ have to work to get your pay (and still sleep at night)? And don't say he was "locked in" at Amazon, in those days jobs were easy to find.

    ...slaves to fetch laundry...

    Hey Jon Katz, since you get paid to write, are you a whore, or a slave? Or both?

    --
    Slashdot: Failed Car Analogies. Amateur Lawyering. Anecdote Battles.
  81. John Daisey the wage slave by Anonymous Coward · · Score: 0

    John Daisey agreed with this description elsewhere in another remark.

  82. Selling by reflective+recursion · · Score: 2

    The theme of this article is about selling. Everyone lives (in capitalism) by selling something. If you work a 9-5 job you are selling your time to a company (whether you know it or not). Jon Katz is selling himself by riding the bandwagon. He does this with Sept. 11, Columbine and the Open Source(TM) revolution. There is no revolution. There is one big fucking marketing campaign after another. The author of this book is selling his books by tearing down his former employer. Jon Katz is selling himself and this article by the Amazon.com one-click and /. anti-patent idealism connection (even if he never outright admits it). Before the one-click issue Amazon was generally fine by most people (/. had an Amazon-friendly attitude). Now that /. has an anti-Amazon attitude, Jon sells (markets) towards that.

    Jon Katz is not a writer. He has no love of writing and it shows. He is a puppet.

    "We waste our lives working at jobs we hate to buy shit we don't need!" --Fight Club

    That is capitalism for you. You can fake love (musician, writer, etc.) but you are simply dancing for the man above you. Wal-Mart doesn't like what you have to say? Tough. No sales for you. Like the quote states, Jon Katz article is more shit we don't need. There is no meaning or message--merely an emotional expose. He is dancing for the stereotypical Slashdot crowd--the one which hates Amazon because of their one-click patent. And the Slashdot crowd that was consumed with dot-com euphoria which has now become jaded. They need someone to blame, might as well blame a public figure such as Jeff Bezos.

    Why should anyone care what one disgruntled employee, who is clearly a little jealous that he didn't get his millions "promised," have to say? I sure don't. Amazon gets items purchased to my front door in 3-4 days using standard shipping. The items are perfect in quality and the price is great. It is extremely easy to shop there and I actually like their customer reviews and how they pick items I might be interested in and display those also. It has worked for me, why should I care if Amazon.com is not some dot-com Holy Grail or capitalism revolution?

    The dot-com and idealism was yesterday's fad. Today's fad is common sense and pragmatism. Tomorrow will be mostly sunny with a slight chance of rain.

    --
    Dijkstra Considered Dead
  83. A sudden realization by Dirtside · · Score: 2, Funny
    You know, I started reading the article summary on /.'s front page... it sounded interesting... my hand was moving the mouse toward the "Read More" link... suddenly I got to the bit about "...surprisingly powerful..." and a horrible thought occurred to me.

    I hadn't looked at the byline.

    My eyes slowly traveled up and to the left... could it be... no... it couldn't... Jon Katz!

    Suddenly everything was thrown into slow motion -- an extended "NOOOOOOOOOOOOOOO" echoed in my head as my other hand swiftly flew across the keyboard and slapped my mouse hand away from the mouse, just in time to prevent me from reading the article. It was just like in a movie. Well, a boring movie about a guy reading /., but still...

    Don't even ask me how I got into the article so I could reply to it -- it involves ninjas, monkeys, and a nuclear submarine.

    --
    "Destroy science and religion. Science would re-emerge exactly the same; but not religion." - Penn Jillette, paraphrased
    1. Re:A sudden realization by puppetman · · Score: 2

      Ha ha - I know the feeling.

      Actually, this one was good. Less grand moralizing/theorizing, and more interesting facts.

      The problem with Katz is that he thinks everyone is interested in his pedantic ramblings. If they were less pedantic, and less rambling, I probably would be.

      Puppetman.

  84. Uhhh....Jon? by Tim · · Score: 3, Interesting

    "Daisey...long ago fled Starbucks-land for Brooklyn...where he has prospered, adapting his book into a successful off-Broadway play."

    Bzzt. Sorry, Jon. Please Play Again. And next time? Try to at least get some of the facts right.

    21 Dog Years was a play long before it was a book...Daisey put it on in Seattle in a few different theaters, including the back room of the speakeasy.net cafe! I saw it there about 2 years ago (before the cafe burned down).

    As for Brooklyn, Daisey didn't leave for New York until this year. He'd been putting the show on in Seattle for several years by that time...

    --
    Let's try not to let fact interfere with our speculation here, OK?
  85. Want to save money on Tech books? Use Bookpool by codingOgre · · Score: 2, Informative

    Bookpool has the cheapest/best selection of tech books period. I don't work for them, but have used them on many an occasion. They can really make a training budget go a long way.

    --
    Space may be the final frontier, but it's made in a Hollywood basement. --Red Hot Chili Peppers, Californication
  86. Don't Cry For Me Amazontina !!! by gelfling · · Score: 2

    Boo Hoo, Amazon's weird.

    So fucking what. Is it better to be one of the bazillion laid off Lucent, Siemens, Motorola, ATT, Nortel, Cisco, yadda yadda employees?

  87. I've seen the show--It's great by BLiP2 · · Score: 1

    A strange twist of fate led me and some friends to see this show back in April when it first opened. I have to say it's one of the funniest things I've ever seen. Daisey is hilarious and a master of intelligent and biting satire and performs with an intense and seemingly limitless energy. Dispite Katz's usual love of dramtics and invoking cosmic significance, the show really is great. I saw it once for free and the talked some other friends into coming back with me to see it agian. If your ever in New York I would definately reccomend it.

    (I know this sounds like a plug, and I guess in a way it is, but it's so funny and I really hope it succeeds.)

    --
    Vote Technocratic! Government by killer robots!
  88. Wage slave?!?!! by Anonymous Coward · · Score: 0

    Who tf made up this retarded commie speak?

  89. The Short Version by Junks+Jerzey · · Score: 4, Funny

    A guy doesn't like his job.
    He thinks his boss is a slave driver.
    His boss won't listen to his pet ideas.
    Therefore the company sucks and is overrated.

  90. Another Jon Katz Inaccuracy (AJKI) by Anonymous Coward · · Score: 0
    [those suggesting that Amazon's stock was overvalued, since they had never even turned a profit] were quickly shouted down or ignored by the geek digerati


    Jon Katz, you suck. There were plenty members of the geek digerati here on Slashdot that shared these sentiments. Is anything you write connected to anything that happens in the real world?

    (If this was only the first time, but sheesh)

  91. Show2Book - Old wine in New Bottles by jpellino · · Score: 3, Interesting

    From the start, this guy struck me as a self-promoting, cloying whiner. He still does. Of course so do Bezos, Jobs and Gates, but with them it's a side-effect of changing the world.

    In interviews, he's almost unwatchable - think Quentin Tarantino meets Eddie Haskell - waaaaay too much energy for the pedestrian content and waaaaay to sickly-sweet-cute for anyone who's not got an insulin pump and extra batteries for it.

    This guy's apparently doing it just to hear his himself talk, because there are far better stories to be told. As Rob Reiner once related, Don't say it's a hot day today - everyone already knows it's hot and you just reminded us. Don't say you like pie - everyone likes pie and you didn't bring any with you. But say something true, say something original, and the world will beat a path to your door.

    As for desks made of doors - what's to wonder about? Could you imagine the Amazon bottom line if every employee had the full Herman Miller setup?

    See how annoying one man's superfluous rant can be? ;-)

    --
    "Win treats sysadmins better than users. Mac treats users better than sysadmins. Linux treats everyone like sysadmins."
  92. Just a bookstore? by kawika · · Score: 2

    ... it's just a freaking bookstore, and it's always been just a freaking bookstore.

    Right, a "bookstore" where you can buy games, electronics, toys, computer parts, cameras, barbeque grills, and patio furniture. New or on consignment. Where everything from DVDs to wind chimes can be reviewed by the people who bought it (yes I take the reviews with a grain of salt). Find me a physical store where you get this kind of selection and information.

    Amazon has problems, no argument there, but they also have been using technology in ways that you shouldn't trivialize.

    1. Re:Just a bookstore? by catfood · · Score: 2

      Amazon's a really big bookstore with a lot of stuff that isn't books too.

      It has some feedback features that are difficult to duplicate in a brick-n-mortar store.

      It still doesn't add up to world-changing, rule-breaking, revolutionary action. Because in the end, at best, it's just a nifty way to buy stuff. Which has always been obvious to any real "geek," Jon Katz's breathlessness notwithstanding. Which is my point.

      I'm not even a regular Katz-basher here, but this story is just wacky.

  93. The Amazon.com business by glinden · · Score: 1

    It's absurd to say that Amazon.com can't succeed because of shipping and customer service costs.

    Amazon.com's business is identical to that of a mail order company. Take Land's End as an example. The company takes in orders from phone and the web, ships the orders out, and handles customer service by phone and e-mail. While e-commerce companies avoid the high costs of printing and mailing catalogs, the costs of the software and hardware systems to run the web site are similar. E-commerce is nothing new. It's not a scheme. It's not doomed from the start. It's identical to the well established mail order business.

    It seems to me that Daisey is overdramatizing his brief stay at Amazon to try to increase the sales of his book. His creditability is damaged by his admission of morally questionable actions, including calling themselves to improve efficiency numbers, stealing, and pretending to be a supervisor. Daisey describes himself as lazy, dishonest, and disloyal. While he tries to smear everyone else at Amazon as equally pathetic, perhaps it's just him.

    During the height of the dot.com boom, Amazon could do no wrong. After the crash, Amazon can do nothing right. The truth is somewhere in the middle.

    1. Re:The Amazon.com business by mikedaisey · · Score: 1

      I would tend to agree with the idea that the truth is somewhere in the middle. I suspect you haven't read the book, as actually I have deep-seated love for Amazon--the situation is more complex than a smear campaign, as that would be shallow and, basically, uninteresting. I never claimed to be a good worker--in fact, the book exists as a kind of document of my own search for meaning in the corporate world.

      So once again, I never said they would never succeed...I am simply illustrating my experiences there, and pointing a finger at corporate culture.

    2. Re:The Amazon.com business by porges · · Score: 1

      Two things about Lands End:

      1) They sell only their own brand, so they have no price competition. Their stuff is by no means cheap, although it's good quality for the money.

      2) They've just been bought by Sears, which I hope doesn't ruin it.

  94. But Amazon serves THIS customer WELL... by dpbsmith · · Score: 2

    I've been using Amazon since, oh, 1995? 1996? when I placed my orders using the Lynx browser. I've used it, mostly, for books that I would never have found in a retail store. But I've also bought current bestsellers. And CD's.

    My experience with them has been excellent, right up there with Land's End or L. L. Bean.

    And, yes, I've dealt with their customer service representatives on the phone and via email. And gotten intelligent, responsive service.

    I still feel grateful to Amazon for once helping me be a hero to my daughter. This was maybe in 1997 or '98. She called me, distraught, because the college bookstore had sold out of a textbook she needed and wasn't going to have any more in stock for six weeks. (The bookstore had screwed up someone--she said only about two-thirds of her class had their books). I ordered it from Amazon, second-day air, and she had it the same week. (Yes, it cost about $15 more than buying it at the store would have).

    I've also used it to buy CD's by a Dutch group called the Beau Hunks... CD's of the Raymond Scott Sextette... CD's of authentic 30's recording of klezmer music. Try to find these in Tower!

    I don't know whether Amazon can make money. And I certainly don't regard it as a way of SAVING money. I regard it as a way of paying a small amount extra for premium service--and easy access to hundreds of thousands of titles that get sent directly to my door.

    I mean, they just have given ME very good service. Fast, reliable, no major screwups. Shipping is usually faster than promised. Credit cards are not charged until the item ships. And Amazon was the first company to keep me informed via email when the product actually shipped.

    The WORST that's ever happened to me was one occasion when I got emails at approximately two-week intervals for about three months, each announcing another two-week delay in the availability of an item that supposedly "ships in 4-5 days." Eventually I cancelled the order, no problem.

    And they're STILL one of the few places that give you an easy way to include a note when you're sending something as a gift.

    1. Re:But Amazon serves THIS customer WELL... by mikedaisey · · Score: 1


      I agree...I think one of the things that makes Amazon an interesting subject is the intense loyalty they generate by doing their jobs with a lot of calculated personal attention.

  95. Your too hardcore by Jonny+Ringo · · Score: 1

    Chill out man. First off your taking this WAY to serously. I don't care what your points are, you don't need to go around worrying about Amazon.com all day, warning your friends yadda yadda yadda.

    How did they brake up a union? A small group in customer service was thinking about starting a Union fine. Amazon shut down is CS in Seattle, not because of a Union but because it was too expensive.

    That's fine if you don't want to shop there, whaterver reason (privacy I guess). But taking it as far as you are sounds like your just trying to give yourself an ulser.

    If privacy is your main issue, then I suggest never giving the post office a change of address form, and don't bother applying for credit cards or any other major loan.

    Can you even give me one example where Amazon.com has screwed you? I doubt it.

  96. dungeons and dragons by greylouser · · Score: 1
    This part reminded me of the old D&D adventures, where the party would go to a bar and try to hear rumours:

    Die roll: result

    0-20: He was worth billions but rented an apartment and drove a Toyota hatchback (true.) He worked in investment banking before starting Amazon.com (true).

    21-40: He is really a wererat, using his position of power to infect others with lycanthropy (false).

    41-60: He slept only three hours a night (false).

    61-80: He imprisons former followers who have turned on him in the dungeons beneath old book warehouses. Mike Daisey is the only one who managed to escape (false).

    81-99: He still responded to e-mail at his public address, jeff@amazon.com (true).

    00: Roll twice on table 1.

  97. The link to the book... by Eric+Damron · · Score: 1

    takes you to Barns & noble but I found that I can get it two bucks cheaper from Amazon.com.

    --
    The race isn't always to the swift... but that's the way to bet!
  98. Hey... by Anonymous Coward · · Score: 0

    ...it's cheaper over here. ;)

  99. I feel ripped off! by Omega996 · · Score: 1

    Not one 'Post-9/11' reference! wtf?!

  100. Dang. by Anonymous Coward · · Score: 0

    Well..the comment wasn't redundant while I was posting.. ah well.

  101. unions againts workers by Anonymous Coward · · Score: 0

    The fact is that workers have the constitutional right to organize

    No, they do not. Not Constitutionally anyway. It is a matter of legislation, not the Constitution. The problem is that in Washington state (unlike Idaho next door) workers' rights are not protected, and they are forced to organize against their will. Shouldn't the right to not organize be the same as the right to organize?

    and union-busting is what happens when an organization strenuously attempts to prevent them from exercising that right.

    Amazon is not preventing anyone from joining the union. What they are preventing is the union forcing itself into a situation where workers are then forced to join. If Washington had "right to work" protections, this whole thing would not be a problem, as there would be no closed shop violating basic worker rights.

    As it is, if the union wins, the workers lose all choice, and are even forced to pay for unrelated political candidates against their interest.

    Amazon's tactics ....potentially illegal (the fact that when Amazon downsized 1300 employees about a third of them just happened to come out of a highly union-proactive division of the company).

    Union members tend to be paid more, so it is obvious that what happened is that this division lost to a division that did the same or better work but cost less to run. Competition. Nothing wrong with that, and should not be illegal. Those who do the work better should win out.

    These are called facts

    Some of what you said was factual. Some was not (like the constitution thing).

  102. If Amazon is so ephemeral . . . by kalidasa · · Score: 1

    Daisey's hilarious, heartbreaking and surprisingly powerful recounting of life inside what may be the world's strangest, most ephemeral company

    Ok, if Amazon is so ephemeral, how come it's still in business? Reading the review, one would think Amazon was broke, out of business, and gone to the great DNS in the sky. It's still around. Maybe they're not doing everything right, but they're doing something.

    1. Re:If Amazon is so ephemeral . . . by mikedaisey · · Score: 1


      I think Katz means ephemeral because he is referencing the parts of the book where I describe how Amazon was expert at changing its definition constantly to stay ahead of normal, earthly valuations. You can look at that as a strength, and it has always been one of Amazon's best ones.

    2. Re:If Amazon is so ephemeral . . . by kalidasa · · Score: 1

      Thanks for responding, Mike. The problem is that ephemeral doesn't mean "changing its definition constantly," it means "lasting only a day;" the typical example is the morning glory flower (and one can see how the morning glory would be a good metaphor for e.g. iCast or pets.com). However weird life at Amazon might be, and however stupid some of us think the Sears-of-the-World-Wide-Web approach is in the long term, Amazon has survived the biggest of the dot-com shakeouts so far.

      The best term for what you're talking about might be "inconstant," as in "oh, not th' inconstant moon" (from Romeo & Juliet).

      The thing is, JK's entire piece is suggestive of an Amazon that HADN'T survived. But it has, however much those who used to be fans of the quirky-bookstore Amazon wish perhaps it hadn't.

      Good luck, anyway. I think you'll find providing an Amazon (and Barnes and Noble, and Borders, and Wordsworth) product a lot more satisfying than providing Amazon service.

  103. startup.com was better by Slur · · Score: 2

    This movie portrays what the net boom was all about. Consultants and partners who got bought out for way too much, expectations of success in a sea of able competitors, and the inevitable reality-check that comes way too late.

    Get it at Amazon!

    --
    -- thinkyhead software and media
  104. I saw the show in NYC a couple of weeks ago by HWheel · · Score: 1

    It's well written (unlike so many of the one-person shows we get--take that Bea Arthur) and he's a very entertaining presenter. He's a big guy and sweats up a storm, which is funny and and not off-putting, since he's so involved in his story. I thought the weakest part was the imaginary e-mails to Mr. Bezos. But some of it was lost on my boyfriend who is not a dot-com guy. And he does NOT come off like a whiner: he's just a guy who got sucked into something bigger than he was (and don't forget, he's a big guy!) and is passing on his experiences. Three-and-a-half stars (out of four).

  105. sorosolution by hwaite · · Score: 1

    George Soros' book offered a ton of concrete solutions. A welcome break from disingenuous rhetoric of the Right and the clueless whining of the disenfranchised. The current state of affairs is not without problems but I think most pragmatists would agree that capitalism sucks less.

  106. It all started here... by Frank+of+Earth · · Score: 1

    http://groups.google.com/groups?selm=bezosCux8oo.G t3%40netcom.com

  107. Amazon OS by binarybum · · Score: 1

    huh, I always thought BezOS was an operating system

    --
    ôó
  108. Well... by tomblackwell · · Score: 1

    Give that buck to me.

  109. "Trifecta" not what it used to mean by dmccarty · · Score: 2
    ... it squats like an art deco toad over the city of Seattle, its insides all scooped out and replaced with IKEA and geek central -- a trifecta of Batcave, Fortress of Solitude, and supervillain lair."

    This might be slightly off-topic, but when I first saw the word "trifecta" a few years ago I looked it up in a dictionary. The official meaning then (and still) is "a system of betting in which the bettor must pick the first three winners in the correct sequence." I think it's extremely interesting that since then I've seen the meaning change in public perception from that to "a triplet of any three items," and everyone seems to still know what it means.

    Okay, we now return you to your regularly scheduled programming. ;-)

    --
    Have fun: Join D.N.A. (National Dyslexics Association)
  110. Oh man, i was all excited upon reading the caption by slashbrent · · Score: 1

    ..Daisey's hilarious, heartbreaking and surprisingly powerful recounting of life inside what may be the world's strangest, most ephemeral company -- a symbol of all that was exciting, misguided, and ultimately misunderstood about business online during the mad years. It's also one of the best books ever written about the Net...

    ..then i saw JohnKatz had posted this piece - DAMN! now i know it's in fact, NOT a good book, just another POS that he found written up somewhere, and decided to share with us unfor^H^H^H^H^H lucky slashdot readers.

    Bah..

    I've truly got to go edit my prefs to not show his posts any more.. :-)

    Microsoft is to programming what McDonald's is to fine cuisine.
    --

    Moderators need an additional choice: "Karma Whore" for people who cut-and-paste articles as their comments!
  111. Oh, do say the truth brother. by flacco · · Score: 2
    Would it have been so hard to build a cool and quirky bookstore instead of a soulless virtual megamall?

    Yeah, I can't count the number of times after a fast, efficient, complete, comprehensive Amazon search of both new and used books, media and products, having found and bought exactly what I want at a good price, that I've said to myself: "What this site really needs is to waste some of its technical and spiritual resources on some asshole's personal conception of what is 'cool' and 'quirky'". Then let's punch it up a notch with a bunch of cool Flash animations and ActiveX controls!

    If I want "cool" and "quirky", I'll go to a real bookshop downtown, or buy a nad-massager at Brookstone's. When I'm on the Internet, the last thing I need is some kind of a glorified "cool" and "quirky" vanity site. I want to find what I need quickly, buy it, and get the hell out.

    --
    pr0n - keeping monitor glass spotless since 1981.
    1. Re:Oh, do say the truth brother. by mikedaisey · · Score: 1


      Well, where were you in 1998 to tell us at Amazon that there's no room for personality in this business? That would have been helpful!

      As a matter of fact, Amazon was very cool and quirky, not based on site design but the culture of the people who worked and lived there--and this book tries to track the changes in that culture as it grew at a catastrophic rate. My concern was not for the end-user experience--many more people than I are intimately familiar with what Amazon has been like as a store over the years, and that doesn't really interest me.

    2. Re:Oh, do say the truth brother. by flacco · · Score: 2
      As a matter of fact, Amazon was very cool and quirky, not based on site design but the culture of the people who worked and lived there--and this book tries to track the changes in that culture as it grew at a catastrophic rate. My concern was not for the end-user experience--many more people than I are intimately familiar with what Amazon has been like as a store over the years, and that doesn't really interest me.

      Nothing personal - /. always brings out the best in me.

      When you say "cool and quirky culture", are you talking about people zipping around on scooters in the office, shooting you with nerf guns, and bondage-wear dress-up fridays quirky? Or flex-time, project-oriented performance measurement, educational reimbursement, because-it's-better-not-just-different quirky?

      Also, reading the summary, I have to say I get the impression that perhaps you became disillusioned with the culture (whichever quirky it was or wasn't) and made Bezos the focus for your resentment?

      --
      pr0n - keeping monitor glass spotless since 1981.
    3. Re:Oh, do say the truth brother. by mikedaisey · · Score: 1


      The culture was a combination of those two kinds of quirky, though there was a lot more bondage and nerf guns than the useful items you mention in the second category. It was really a quite complex place.

      I am not responsible for other people's summaries, but I loved Amazon, and I loved Jeff--and the book traces the arc of the love affair. So I think resentment is too simple...if I just resented Amazon, I would have left more easily and forgotten them.

    4. Re:Oh, do say the truth brother. by flacco · · Score: 2
      I am not responsible for other people's summaries, but I loved Amazon, and I loved Jeff--and the book traces the arc of the love affair. So I think resentment is too simple...if I just resented Amazon, I would have left more easily and forgotten them.

      Well said - I think I get it.

      --
      pr0n - keeping monitor glass spotless since 1981.
  112. What a charmer! by mikedaisey · · Score: 1

    Thanks! I've added the "Quenten Tarantino meets Eddie Haskell" to my .sig collection, and it's rare that I run into someone who dislikes me so thoroughly--it's refreshing.

    I agree there are far more stories to be told, and better ones--and I will be doing my job, telling them. I appreciate your support.

  113. Slashdot is dying (because of JonKatz) by Anonymous Coward · · Score: 0

    It is official; Kuro5hin confirms: Slashdot is dying (because of JonKatz)

    One more crippling bombshell hit the already beleaguered Slashdot community when JonKatz posted more tripe, causing the Slashdot readership to drop yet again, now down to less than a fraction of 1 percent of all geeks and nerds. Coming on the heels of a recent Slashdot survey which plainly states that JonKatz has lost more readers, this news serves to reinforce what we've known all along. Slashdot's journalistic integrity is collapsing in complete disarray, as fittingly exemplified by failing dead last in the opinions stated following a recent JonKatz article.

    You don't need to be a Kreskin to predict JonKatz's future. The hand writing is on the wall: Slashdot faces a bleak future. In fact there won't be any future at all for Slashdot because Slashdot is dying - all because of this cancer calling itself JonKatz. Things are looking very bad for Slashdot. As many of us are already aware, Slashdot continues to lose readership. Red ink flows like a river of blood.

    Let's keep to the facts and look at the numbers.

    Kuro5hin leader rusty states that there are 7000 readers of Kuro5hin. How many users of Freshmeat are there? Let's see. The number of Kuro5hin versus Freshmeat posts on Usenet is roughly in ratio of 5 to 1. Therefore there are about 7000/5 = 1400 Freshmeat users. OSDN.com posts on Usenet are about half of the volume of Freshmeat posts. Therefore there are about 700 users of OSDN.com. A recent article put Slashdot at about 80 percent of the troll market. Therefore there are (7000+1400+700)*4 = 36400 Slashdot readers. This is consistent with the number of Slashdot comments.

    Due to the troubles of VA Linux Systems, abysmal sales and so on, VA changed their name to VA Software, Slashdot went out of business and started taking bribes (called subscriptions) and was taken over by VA Software who sell more troubled software. Now VA Software is also dead, its corpse turned over to yet another charnel house.

    All major surveys show that thanks to JonKatz, Slashdot has steadily declined in readership. Slashdot is very sick and its long term survival prospects are very dim. If Slashdot is to survive at all it will be among JonKatz and his loyal troll-followers. Slashdot continues to decay. Nothing short of a miracle could save it at this point in time. For all practical purposes, Slashdot is dead.

    Fact: Slashdot is dying (thanks to JonKatz)

  114. Slashdot is dying (because of JonKatz) by Anonymous Coward · · Score: 0

    It is official; Kuro5hin confirms: Slashdot is dying (because of JonKatz)

    One more crippling bombshell hit the already beleaguered Slashdot community when JonKatz posted more tripe, causing the Slashdot readership to drop yet again, now down to less than a fraction of 1 percent of all geeks and nerds. Coming on the heels of a recent Slashdot survey which plainly states that JonKatz has lost more readers, this news serves to reinforce what we've known all along. Slashdot's journalistic integrity is collapsing in complete disarray, as fittingly exemplified by failing dead last in the opinions stated following a recent JonKatz article.

    You don't need to be a Kreskin to predict JonKatz's future. The hand writing is on the wall: Slashdot faces a bleak future. In fact there won't be any future at all for Slashdot because Slashdot is dying - all because of this cancer calling itself JonKatz. Things are looking very bad for Slashdot. As many of us are already aware, Slashdot continues to lose readership. Red ink flows like a river of blood.

    Let's keep to the facts and look at the numbers.

    Kuro5hin leader rusty states that there are 7000 readers of Kuro5hin. How many users of Freshmeat are there? Let's see. The number of Kuro5hin versus Freshmeat posts on Usenet is roughly in ratio of 5 to 1. Therefore there are about 7000/5 = 1400 Freshmeat users. OSDN.com posts on Usenet are about half of the volume of Freshmeat posts. Therefore there are about 700 users of OSDN.com. A recent article put Slashdot at about 80 percent of the troll market. Therefore there are (7000+1400+700)*4 = 36400 Slashdot readers. This is consistent with the number of Slashdot comments.

    Due to the troubles of VA Linux Systems, abysmal sales and so on, VA changed their name to VA Software, Slashdot went out of business and started taking bribes (called subscriptions) and was taken over by VA Software who sell more troubled software. Now VA Software is also dead, its corpse turned over to yet another charnel house.

    All major surveys show that thanks to JonKatz, Slashdot has steadily declined in readership. Slashdot is very sick and its long term survival prospects are very dim. If Slashdot is to survive at all it will be among JonKatz and his loyal troll-followers. Slashdot continues to decay. Nothing short of a miracle could save it at this point in time. For all practical purposes, Slashdot is dead.

    Fact: Slashdot is dying (thanks to JonKatz)

  115. Answering the wrrong question? by tgibbs · · Score: 1

    At this point in time, with Amazon being one of the last survivors of the dot-com shakeout, it seems that, instead of talking about what is wrong with Amazon, it would be more interesting to hear what they did right, as compared to all of the firms that are no longer with us.

  116. What planet are ya'll from? by Anonymous Coward · · Score: 0

    Swap the link you heartless bastards, besides you really thing bfast ever pays. NO!

  117. Geeks, it turns out, are as greedy as anybody. by Anonymous Coward · · Score: 0


    One well known truth about Corporate America; there is never a shortage of greedy bastards.

    So this guy has just figured this out?

  118. Sounds good to me by Jon+Kay · · Score: 1

    You know, although many of the things Daisey says about Bezos are true, it's worth keeping the following thing in mind:

    Jeff Bezos dreamed of the ultimate bookstore made available to us all, with effectively infinite stock, available to anybody anywhere in the world with access to the Internet and to American dollars. He made that dream really happen. And hundreds of thousands? millions? of customers take advantage of it every year, many in places where the newsstand is otherwise it as far as access to books goes. Now that ultimate bookstore is in Lubbock, Texas, and Moscow and Liberia too.

    Did people have to work and have suckyish jobs to make that happen? Yes, but probably fewer than would have had to spend Clerks-like shifts in zillions of bookstores to let people buy that many books pre-Web. Indeed, Daisey is disappointed because the hope left. What percentage of people answering phone banks are hopeful about their current job even when they start? Maybe the job had a positive angle or two.

    Was Bezos business plan cracked? Yes, no question. But the company is still in business, survived the crash unlike the truly questionable companies.

    Was Amazon the tulip of the 90s? No question. I'm sure it was not easy for those in the company to be the focus of such, er, irrational exuberance.

    1. Re:Sounds good to me by mikedaisey · · Score: 1


      That is some excellent thinking, and sounds similar to a lot of the questions I pose in the book. I'll say it until I'm horse, but it is true--it's a more complex situation than a simple black and white.

  119. Amazon / Bezos stupidity & arrogance by Anonymous Coward · · Score: 1, Interesting

    12-18 months ago, Amazon was going to begin moving sections of their business to Vcommerce in order to start addressing the main criticism of their business model : absurd amounts invested in their warehousing.

    In the end, they decided not to... why? Because they decided that if Amazon moved to a dropship network like Vcommerce, it would make Jeff Bezos look like he was wrong, and they couldn't allow him to look bad, regardless of what it meant to the company.

    That's priorities for ya ...

  120. As a jobless highschool sophomore, I must ask by Snover · · Score: 1

    IS it possible to find an enjoyable job that's profitable (to the extent one would consider "successful")? Myself, I love artsy stuff. You know, painting, literature, music. I know, or at least I've been told (most likely from corporate propaganda spreaders) that artists have really unsuccessful, poor, unhappy lives. Despite the fact that most of you are geeks, I would hope that many of you have had real-world experience and probably have some knowledge about this. Is the myth true? Do (real) artists live miserable lives? Is it possible to be happy with a job in IT?

    I like lists, so let me put my questions in list form. I just hope (someone) will give this thread enough attention to respond.

    - Is it possible to have a six-figure income and be happy doing what you do almost all the time? (Upper-management positions don't apply. I'm not a greedy scumbag, I wouldn't want that life.)
    - Do most artists live miserable, economically (or otherwise) failing lives?
    - Is it possible to be happy with a job in IT? (Yeah, well, you know, the stories!)

    Pardon my bad, err, everything, I'm a bit tired. (Finals can really wipe you out.)

    --

    [insert witty comment here]
    1. Re:As a jobless highschool sophomore, I must ask by jeff67 · · Score: 2
      Is it possible to have a six-figure income...I'm not a greedy scumbag...
      Am I the only one that sees the irony in this?
  121. Supporting and belonging by Anonymous Coward · · Score: 0

    If you support the Sierra Club but don't belong, your support is not worth much. Same as supporting vs belonging to a union.

    (Supporting something sort of actually contributing to it is weak support indeed)

  122. Not the whole truth by Anonymous Coward · · Score: 0

    One well known truth about Corporate America; there is never a shortage of greedy bastards.

    That isn't the whole truth. The whole truth is that there is never a shortage of greedy bastards in ANY situation, be it government, stone-age villages....or corporations.