Slashdot Mirror


AOL Wins Anti-Spam Case

saikou writes "CNet writes in this story: 'A Virginia federal court awarded America Online nearly $7 million in damages as part of the Internet service providers' legal victory over a junk e-mail operation, AOL said Monday.' Now, given tough times we should see more and more ISPs sue (and, hopefully win) the evildoers if not for their users mailboxes sake, then for their own budget. How long until there will be a major ISP whose plans include discounts for spam-fighters? (Help us to sue every spammer than sent mail to you and get $9.95 disount on your next bill :) )"

56 of 362 comments (clear)

  1. i'm so confused by mrpuffypants · · Score: 5, Funny

    is it a good thing that i'm rooting for AOL?

    1. Re:i'm so confused by Sivar · · Score: 5, Insightful

      AOL/TW may be a huge media conglomerate, and their internet service may suck for geeks, but they are responsible at least in part for Mozilla, ICQ, Winamp (which is being ported to Linux), and send free coasters as a courtesy in the mail.

      They are a media conglomerate, but they are about as non-evil as they get.
      They are also Microsoft's second biggest problem, and anything that annoys them is fine by me.
      An enemy of an enemy...

      Back on topic, money seems to be the only thing spammers care about. $7 million is bound to be an eye opener.

      --
      Computer Science is no more about computers than astronomy is about telescopes. --E. W. Dijkstra
    2. Re:i'm so confused by Kallahar · · Score: 5, Insightful

      Responsible? ICQ, Mozilla, and Winamp ALL were created independently and then were bought up by the giant AOL.

      Sure, now they control them, but how much has changed in these three since they got bought? Not much, just more crap was added to them to make AOL money.

      Travis

    3. Re:i'm so confused by Sivar · · Score: 3, Informative

      Responsible? ICQ, Mozilla, and Winamp ALL were created independently and then were bought up by the giant AOL.

      First of all, you misquoted me, or didn't understand my message: ...but they are responsible at least in part for...

      Second, perhaps you would care to explain how ICQ and Mozilla, let alone Winamp, make AOL/TW more money than they cost? Let's see... Some versions of only official ICQ beta clients display banners. We all know how successful those have been at sustaining revenue. :) Mozilla is an open source project that makes no money, which is the base for a browser that also makes no money. Winamp has never made any money except for a very brief period of time that they asked for a registration fee of $10, which I paid, and which was discontinued before AOL/TW purchased Nullsoft.

      AOL/TW is responsible in that they are funding these projects.

      --
      Computer Science is no more about computers than astronomy is about telescopes. --E. W. Dijkstra
    4. Re:i'm so confused by 0x0d0a · · Score: 4, Insightful

      Granted, I prefer AOL/TW to MS, but that's more because (a) I feel that the first is less competent from a business standpoint, and I'd like to have competition, and (b) AOL/TW is smaller than MS (disgusting as that is).

      AOL is not simply being a "nice guy" in buying ICQ, Mozilla, and Winamp, though you're right that they fund Moz development. They're fighting for control of the Internet instant-messaging market, which would put them in an incredibly powerful position of control -- essentially the dominant "telecom" provider of the future. ICQ is a smart move for them to make, because it lets them consolidate the two leading messaging clients under their control (damn few people use MSN Messenger or Yahoo). TW is a media distribution company, and MS has control over Media Player, and would like nothing more than to exercise said control to attack competitors (as they have with other monopolies and competitors in the past). Winamp helps nullify that. Finally, the same goes for IE and Mozilla -- AOL is *the* big ISP, and being at the mercy of MS's potentially auto-updated web browser is a scary thing for them. Mozilla helps them quite a bit.

      Again, that doesn't mean that AOL is to be hated and despised -- I think that they're a lot less dangerous than MS -- just that they're certainly looking out for #1 in these purchases.

  2. LOL! by unterderbrucke · · Score: 4, Funny

    I should sue AOL for that 7 million!
    I'm a paying subscriber and I *still* get pop-up ads from them!

    1. Re:LOL! by OmegaGX · · Score: 3, Informative

      There is a little feature in AOL that's not advertised very much. If you go to Keyword: Marketing Preferences, you can turn off pop up ads on AOL. Very useful and it actually works. Also, while there you can specify not to be contacted by e-mail, snail mail or phone.

  3. Now to get back at the millionare spammer by DreamMaster · · Score: 5, Funny

    Stage one was to flood him with real junk mail. Now Stage 2 is to sue his arse off :)

    1. Re:Now to get back at the millionare spammer by trentfoley · · Score: 5, Interesting
      ...flood him with real junk mail...

      Can anybody dig up Jay Nelson's home address? Imagine if every spammer that makes his name in any headlines gets slammed with junk snail-mail. It might just raise the cost of spamming to a level that would be prohibitive.

  4. Does this include... by 1155 · · Score: 3, Insightful

    AOL sponsored spam?

  5. Not good enough. by EvilStein · · Score: 5, Funny

    I don't want to SUE them.

    I want to SHOOT them. :P

    Seriously, I think if the Mafia went after spammers, we'd be seeing a whole heckofa lot less spam.
    The drawback to that is there probably isn't enough ocean to hold all of the spammers they'll give concrete shoes to.

    Can we colonize Mars with spammers that lost a lawsuit? :)

    1. Re:Not good enough. by jazman_777 · · Score: 4, Funny
      Seriously, I think if the Mafia went after spammers, we'd be seeing a whole heckofa lot less spam.

      They'd take over the operation. Then, what do you do with an offer you can't refuse?

      --
      Slashdot: Failed Car Analogies. Amateur Lawyering. Anecdote Battles.
  6. wait a second... by McFly69 · · Score: 5, Funny

    I am confused....Aol is for Anti-Span? Does this mean we like or dislike AOL now?

    --



    NO! NO! Please don't mod me, I'm too young to die a troll. *click* Oh the pain, the pain...
    1. Re:wait a second... by Xtifr · · Score: 4, Insightful
      Though they earned a bad reputation in their first days on the Net, AOL quickly became a strong supporter of the anti-spam forces. (Not surprising, since ISP, especially big ISPs, are really the ones that suffer from the efffects of spam the worst.)

      There are reasons to dislike AOL, but their attitude towards spam is not one.

      I like AOL because:
      • they've funded mozilla for so long,
      • they made a nice open-source webserver, and
      • they actually work to fight spam.
      I dislike AOL for a number of reasons I won't bother to iterate here. Basically, they're a mixed bag, like most big companies.
  7. "Evildoers?!?!" by vondo · · Score: 5, Insightful

    I mean, come on. Now spam is "Evil?" Annoying, yes. Illegal, maybe. Evil? Not a chance. This kind of rhetoric cheapens what real "evil" is.

    1. Re:"Evildoers?!?!" by Tellarin · · Score: 3, Interesting


      not all spam is evil, but many spam messages are
      misleading

      most of these can be considered as some sort of evil

    2. Re:"Evildoers?!?!" by Cat_Byte · · Score: 5, Insightful

      Say that when you have an 8 year old opening his email with nude pictures & not even an 18+ click here type warning. If that's not evil, it's at least a form of child abuse I think by forcibly subjecting them to things like x x x farmanimals .com.

      --
      Two roads diverged in a wood, and I - I took the one the bus load of girls just went down.
    3. Re:"Evildoers?!?!" by gwernol · · Score: 5, Interesting

      I mean, come on. Now spam is "Evil?" Annoying, yes. Illegal, maybe. Evil? Not a chance. This kind of rhetoric cheapens what real "evil" is.

      May I beg to differ? Why thank you.

      If you subscribe to the notion of "evil" at all, it comes in many shapes and forms. There are enormous evils like the Holocaust and Stalin's murderous rampages through the Soviet population. There are small but still potent evils like small boys torturing animals.

      Obviously spam is not "evil" on the scale of the Nazis/pick your favorite world-scale evil. The interesting thing is that sending a single piece of spam is a very small evil. Does the fact that billions of these small acts of evil have been committed add up to a large evil?

      Is evil additive?

      --
      Sailing over the event horizon
  8. Customers to get their share? by slashdotgeek · · Score: 4, Insightful

    Is the money going to distributed for the affected customers.? Do u think they will get their share of the "goodies" ?? when they are the ones who were most affected!!!!

  9. Time to sue UUNet/Wordcom? by Charles+Dodgeson · · Score: 5, Insightful

    What about the big providers that knowingly and willings host spam gangs? Surely the next target of a suit should be UU.Net. See my Boycott MCI rant for why we should go after UUNet.

    --
    Prime numbers are exactly what Alan Greenspan says they are -S. Minsky
    1. Re:Time to sue UUNet/Wordcom? by Charles+Dodgeson · · Score: 3, Interesting
      Providers may make an honest choice on these sorts of questions (eg, "we do/don't host porn", "we do/don't host spammers", "we do/don't host those engaged in fraud", etc) and a customer can make a choice based on what the provider says.

      But in UUNet's case, they are not saying "we want to pretend to some misunderstanding of common carrier notion, so we won't interfer with customers who spam from us." Their Acceptable Use Policy says that they don't allow spammers on their net.

      The simple fact of the matter is that they lying about their policy. They do allow spammers (but claim otherwise), as long as those spammers pay a premium for "bullet proof hosting". (No, I don't have specific evidence of this in UU.net's case. But there is evidence of these kinds of contracts in general and it is the only way to explain the pattern of UU.net's selective enforcement of their AUP.) Also consider the fact that UU.net collaborates with spammers that they host to reduce complaints without reducing the spam.

      --
      Prime numbers are exactly what Alan Greenspan says they are -S. Minsky
  10. US postal by dirvish · · Score: 5, Funny

    Postmen should sue AOL for injuries incurred hauling all those CDs around.

    1,000,000,000 hours free! Because no one really wants dial-up.

  11. Not a bad thing by Adam9 · · Score: 3, Interesting

    As I see it, this is good for two things.

    1. The spammer stops spamming.
    2. Starts a trend of spam not being profitable

  12. Business plan by Anonymous Coward · · Score: 3, Funny

    1. Attract as much spam as possible
    2. Sue spammers
    3. PROFIT!!!!!!

  13. Re: Fwd: FA$T CA$H 339dj3jjK by NewtonsLaw · · Score: 5, Funny

    Dear friend,

    Are you having trouble paying your bills and affording subscriptions to all those porn sites?

    Well our unique money making system will ensure that you can claim squillions of dollars in just a few short weeks.

    Yes, based on the recent spamming decision in favor of AOL, we've produced a set of reports that you can use to earn a fortune!

    By following the simple instructions contained in these reports, you can set up your own tiny ISP operation and your own spamhaus.

    Then, after you've sent *yourself* several million spam messages, we show you how to get the courts to award you $7 million in damages against yourself

    It's so easy anyone can do it.

    But hurry, supplies of these important reports are strictly limited so don't miss out.

    Do not reply to this email, we made a small typo when entering the address - it's not Ajj389782@yahoo.com it's actually zw99qwX@hotmail.com.

    Or you can ring our toll-free 19-00 number and speak to one of our friendly Romanian operators who are waiting to take your order.

    NOTE: this email is not spam, it has been sent because you (or someone with your hair-color) filled out a contact form on our website.

    If you wish to be unsubscribed from our special offers mailing list then simply send an email to signmeup@spamhaus.spam.spam

    38enmdu3nmd3i393je

  14. Re:How many times does it have to be said? by Jace+of+Fuse! · · Score: 5, Insightful

    Free Speech? Is it free speech if I walk up to your front yard with a Megahorn and start ranting to you about Hot Sluts 4 You or Dirty Cheap Viagra? How about discount diplomas in your subject of chioce? Would you like to share my 10 million dollars? Refill your expensive printer cartridges. Lose weight fast. Attract women now. Refinance. Here's your free pass. You've won. Hot Date. Cheap insurance for you. Business Forcast! Improve your penis size!

    You wouldn't like it very much. You'd hate it in fact if it were a regular thing. While SPAM may no be trespassing, it is often fraud and that is against the law. When it's not fraud, it's often done through the use of stolen resources (in terms of server space, bandwidth, or personal information). Those too are crimes.

    The few bits of spam you actually do get from legit businesses with interesting products or services are so drown out by the pure flood of crap that those who are trying to do real business without breaking any laws are harmed by the rest of the spammers.

    Thus, spam isn't free speech. It's dishonest, it's annoying, it's unethical, and it's harmful to legit internet-based business.

    I'm not saying spam should be outlawed altogether. I am saying that current laws should be enforced strictly against current spammers. Most of them are guilty of at least one serious crime even if it's simply an invasion of privacy.

    --

    "Everything you know is wrong. (And stupid.)"

    Moderation Totals: Wrong=2, Stupid=3, Total=5.
  15. the legal system by SystematicPsycho · · Score: 3, Interesting

    This is great. But for every legal victory there is over spam or p2p software doesn't this setup for another legal loophole to be found?

    --
    Analytic & algebraic topology of locally Euclidean meterization of infinitely differentiable Riemmanian manifold
  16. AOL: We have your settlement money by vex24 · · Score: 5, Funny

    We have your settlement money ready to deliver. Seven million dollars! Unfortunately, we're having trouble getting it out of Nigeria because the current government is corrupt and has frozen our assets. If you could give us your bank account number, we could wire the money to you directly. Congratulations on your win!

    Mumar Zibutu
    Former King of Nigeria

    --

    People shape laws. Not the other way around.

  17. The alternatives? Many! by standards · · Score: 4, Interesting

    99% of the SPAM I recieve is undesirable and expensive noise. Forged headers of commercial email certainly has nothing to do with "free speech".

    And sending commercial email under the guise of someone else (ie - using my email address in the FROM: header) ) should result in very heavy fines (may I suggest to the legislators a punitive fine of US$25000 per email destination)

    Some free speech advocates will complain about a loss of their freedom to send commercial information to deserving customers. Happily, there are still countless avenues to communicate to these deserving souls: telephone, personal visits, snail mail, newspaper ads, TV ads, radio ads, pre-movie ads, magazines, movie product placements, tv show product placements, yellow pages, airplane banners, billboards, etc.

  18. Re:time to collect... or not. by crow · · Score: 4, Interesting

    When someone declares bankruptcy, you can still seize their assets. Individual assets valued under something like $1000 are exempt. Things like automobiles and houses, along with cash and investments are likely to be liquidated to cover the payment. So they're in good shape to get the spammer's house and life savings, provided that they haven't spent all their savings and equity on legal bills.

    (I'm expecting a lot of Catholic church buildings around Boston will be sold soon; likely to the Vatican with a lease-back contract, but providing plenty of cash for settlements. Just my guess.)

  19. A game of whackamole by NewtonsLaw · · Score: 5, Insightful

    You're dead right -- spammers will simply run their businesses like the movie industry does.

    Set up numerous little companies so that those which run into problems (such as being a box-office bust or having the snot sued out of them) can be bankrupted at no real cost to the people behind them.

    I would expect that these spamhaus companies would rent their computers and other "assets" from a parent company at a rate equal to the revenues the spamming generated. That parent company would (of course) be a legally separate entity. This means that when the sued company is bankrupted for failure to pay the fines, it has neither assets nor cash in the bank and the spammers don't lose a penny.

    It's a strategy that's been used countless times before in many different industries. The only losers are the *real* creditors who are unfortunate to lose their money -- but in this case that serves them right for dealing with a spammer anyway.

    1. Re:A game of whackamole by StevenMaurer · · Score: 3, Informative

      Courts routinely do not respect such conventions, especially where damages apply. It's called "piercing the corporate veil".

      Yes, it is a roadblock, but not insurmountable.

  20. This is not a victory at large... by smack_attack · · Score: 5, Interesting

    IMHO, this is a victory for AOL users, spammers are going to scramble now to delete %@aol.com from their databases, but that's about the extent of it.

    Once a backbone provider (like Level3 or %Bell%) gets up the gusto to throw this kind of lawsuit at spammers (and offshore spammers), we may actually see some reprieve.

    Until then... "So easy to avoid spam, no wonder it's number one!"

  21. Sueing could solve my edu's budget problems by JeffL · · Score: 5, Interesting
    Sueing spammers could solve my University's budget problems (assuming success, etc. etc.) Under Colorado's anti-spam law the university would be entitled to $10 per spam sent through its systems.

    In the last 34 hours or so, since the logs last rotated, my server has received almost 1000 spams and blocked the delivery of over 8000 more. I'll call that 6000 spams in 24 hours. This is just one mail server on a large campus with many different mail servers.

    At $60,000 a day (dreaming) per machine a cluster of honeypots could wipe out the university's $11 million budget defecit in a week or two.

    1. Re:Sueing could solve my edu's budget problems by carpe_noctem · · Score: 3, Interesting

      That's nothing. I worked for a company this summer which asked me to set up an entire server just for filtering out spam. Yep, an entire box had to sit on the email gateway just to filter out all the spam going to this domain (about 250,000 messages per day). It took a quad-processor sun e-420 with 4Gb of ram running qmail to get the job done. The amount of processing power it takes to fight off this much spam is unbelievable...it's seriously equivilent to a DDoS on the corporate email servers 24 hours a day, 7 days a week.

      I personally never really saw any reason to try to go after spammers legally, as I'd always just considered spam a common annoyance. But when spam gets in big enough volumes, its really an inadvertent attack.

      --
      "Quoting famous computer scientists out of context is the root of all evil (or at least most of it) in programming." - K
  22. That is absoutely disgusting... by Dimensio · · Score: 3, Funny

    I cannot believe that you are seriously suggesting that we encourage criminal organizations to dump spammers into the ocean and drown them.

    Think of the marine life who would be poisoned!

    Better to just shoot them into a distant star. Not our sun, beacuse all of the hot gasses inside of spammers might cause it to go nova a bit early.

  23. Re:Spam Hunters by Xtifr · · Score: 5, Funny

    Extra bonus brownie points if the spam licenses are large bright orange tags attached to the ears.

    Nah. Brightly colored concentric circles, centered on the chest.

  24. Re:How many times does it have to be said? by fmaxwell · · Score: 3, Informative

    Lots of speech, or free expression, is dishonest, annoying, and unethical depending on your perspective. It doesn't mean that it isn't protected.

    Commercial speech does not get the same level of protection as non-commercial speech. Look up "Central Hudson test" on Google to get more information on this.

  25. DMCA? Not evil? by yerricde · · Score: 5, Informative

    They are a media conglomerate, but they are about as non-evil as they get.

    Time Warner was one of the biggest backers of the DMCA.

    --
    Will I retire or break 10K?
  26. And the other 1%? by Dimensio · · Score: 3, Funny

    99% of the SPAM I recieve is undesirable and expensive noise.

    What's the other 1%? Desirable or cheap?

  27. spam fighting... by scubacuda · · Score: 3, Interesting
    How long until there will be a major ISP whose plans include discounts for spam-fighters? (Help us to sue every spammer than sent mail to you and get $9.95 disount on your next bill :) )"

    Although this was said in semi-jest, I think it is a good idea.

    Imagine if they had some sort of centralized spam-reporting system. Everytime you got spam, you registered it (much like CloudMark's model). Come lawsuit time, you (depending on how much spam you registered) get a chance to cash in on all the spam they sent you.

  28. Scary? by miradu2000 · · Score: 3, Insightful

    Does anyone see these kinds of suits scary, and threatening to our free speech that we try ever so hard to protect? When you limit peoples communications methods - and spam can be very broad, it limits our speech. I find spam an annoyance, but I'd rather AOL spend the money they spent on that lawsuit to figure out a p2p filtering system like cloudmark's most excellent product for AOL users. (cloudmark filters out 98% of my spam, 0 false positive.. works off of checksums of emails)

    Yes, spam costs you money - but so does looking through all the junk mail you get at home - that filtering can take a minute or too - the same amount of time as clicking delete on your computer.

    I just don't know if this is something that you truely want to support if you get to the root of the issue.

  29. I sued in VA and I WON! by ooglek · · Score: 5, Interesting

    I won a judgment against Printpal.com (owned by Piggyback.com, Inc) in Oregon from VA for $580 plus court costs ($43)! I am in the process of collecting it. Check it out:

    http://purplecow.com/vaspam/

    I hope to offer a service soon that will help VA residents (and other states which have anti-spam laws) sue spammers. If we can all do our part, thousands of lawsuits against spammers will get them to stop!

  30. Discount by DarkVein · · Score: 3, Insightful
    Help us to sue every spammer than sent mail to you and get $9.95 disount on your next bill :)


    They could offer a small bounty for every spam header you recieve on their network that you forward to their legal department. A small percentage of any legal reward from spam you recieved could be awarded.

    Like the lottery.

    Maybe not such a good idea.

    Can anyone come up with a community-centric constructive idea? Something that will combat spam and encourage good ettiquite. Like recycling, getting five cents back for every bottle. I used to do that, when I could get that bounty back. I was a kid, so I'd go around picking up bottles and asking neighbors for their bottles.
    --

    I'm as mimsy as the next borogove but your mome raths are completely outgrabe.

  31. Re:How many times does it have to be said? by fmaxwell · · Score: 3, Insightful

    Nothing of the sort can be attributed to spam.

    If you think that spam causes no "substantial harm", then you pay AOL's costs for servers, bandwidth, and storage to handle over ten million spam e-mail messages per day. And while you are at it, write checks to every ISP to cover those costs. Then go back and write checks to every Internet user that has paid higher monthly fees because of spam. Respected estimates put the total cost of spam into the billions of dollars every year.

    Since there is no substantial harm to users

    According to industry estimates, spam increases each subscriber's monthly costs by several dollars. Just how much would it have to cost consumers before you considered it to be "substantial harm"?

  32. There is no constitutional right to send by www.sorehands.com · · Score: 3, Insightful

    There is no constitutional right to send my 5 year old nephew viagra and my 6 year old niece breast enlargement cream.

    SPAMMING is stealing! You do not have a constitutional right to use my servers and my computers for advertising. I am not allowed to force you to take collect calls so I can sell you my crap.

  33. What to do with the money? by liquidsin · · Score: 4, Interesting

    I'd love to see AOL dump all that cash (minus legal fees, of course) into Mozilla to help further develop the bayesian filters that they're adding to moz mail.

    --
    do not read this line twice.
  34. This could be good AND bad by thewickedmystic · · Score: 3, Interesting

    OK, we all hate spam. It is prolific, and abused.

    But what kind of precedent is this setting? Could this be abused too?

    Let's analyze what is happening here. One person has the right to sue another because they sent a mass email. How else can that be twisted?

    What about internal email? Can a person be sued because they informed everyone in the company about a bake sale for their church? After all, they ARE promoting their religion with an unsolicited email. What if somebody used a quote from Carl Marx as their sig line? Is that offensive enough to be sued over?

    I am sure that everyone here can think of other examples. The point is, one particular freedom has been abused by the few, therefore, it is being taken away from the many. What else can this lead to?

    Just a thot.

    --
    "Logic merely enables one to be wrong with authority." - Dr. Who
  35. Re:How many times does it have to be said? by fermion · · Score: 3, Insightful
    Free speech for advertising does not include lies. I can no longer advertise a car for sale when I never had the car for sale. I can no longer advertise clothes at 50% off without noting that no sales occurred at the 'retail price. There are all sorts of restriction put on free speech in general, and advertising in particular, to protect the populous from lies. I do not have the right to outright lie about a competitor.

    The worst spam, the spam that should be prosecuted, and the spam that should be destroyed, lies to the reader. The spam likely has forged headers. A lie. The spam likely has a misleading subject line. A line. The spam most likely has claims that goes beyond the traditional advertising hyperbole. A lie. The spam may fraudulently indicate that I signed up on a list. A lie. The spam may indicate a fraudult removal claim. A lie.

    There is no way that fraudulent advertising speech is covered my the first amendment. Hyperbolic speech, probably, but not outright lies.

    --
    "She's a scientist and a lesbian. She's not going to let it slide." Orphan Black
  36. AOLServer is open source? by 0x0d0a · · Score: 4, Interesting

    they made a nice open-source webserver

    No kidding? AOLServer is open-source? I always figured it was some closed, propriatary thing, but it's free and Free, according to sourceforge. Son of a gun.

    AOL's products kind of suck, but unlike MS they can't (or don't) force you to interact with them. So, yeah, I suppose I like AOL more than MS.

  37. are you kidding me? by PhreakOfTime · · Score: 4, Interesting

    Is this for real?

    Let me get this straight, AOL used to sell email addresses of its subscribers to 'similar-industries' as part of its EULA. The business model used to be based on advertising as of a few months ago when the backlash against all the pop-ups came. They then realized that most of their customers were leaving because of all these ads. Now that AOL has decided to kill its advertising based revenue stream, they are TAKING TO COURT the same companies that they used to sell email addresses to?

    You think its a joke, start your own email server under your own domain. I havent recieved ONE piece of SPAM since I started doing that

    I guess thats an interesting way to replace the revenue stream

  38. Yup nothing's changed with Mozilla since 1998.. by bogie · · Score: 5, Insightful

    http://news.com.com/2100-1023-218360.html

    "Not much, just more crap was added to them to make AOL money."

    Yep nothing but crap added to Mozilla since then.
    *rollseyes*

    Nothing but the ongoing funding of Mozilla development. Oh right I forgot those Netscape employees who work on Mozilla do it for free. Netscape on their own would be bankrupt and gone today if AOL hadn't bought them. Thus Mozilla would NOT be where it is today without AOL. Yep sucks to hear, deal with it. I also noticed that ICQ and Winamp continue to be fully funded as well.

    AOL may be a big bag of crap when it comes to their client software, but they served as Internet training wheels for a huge part of the Internet surfers today. They have their place.

    --
    If you wanna get rich, you know that payback is a bitch
  39. Re:i'm so confused Crack Smoking confusing you? by Arker · · Score: 5, Informative

    You ever try to cancel an account with them? Good three monhts before you get any results. Plus the asshole who gets rude on the phone with when you try to cancel
    Yes, in 1994 when I actually used the service. It was cancelled immediately. Why is it that whenever a person speaks to a rude customer service representative, that they assume the entire company is a collection of assholes? Perhaps it was just my limited experience in tech support, but believe it or not, it is possible that out of hundreds or thousands of good representatives, there are a few bad ones.

    While it's true that a single asshole rep shouldn't be taken as a smear on the entire company, they do have a big problem here, not just one rep. It's a structural thing. They have taken it upon themselves to make cancelling very difficult, on the apparently accurate assumption that their subscribers are rather easy to manipulate. They have a cancellation department, and those people are the only ones that can cancel your account. If you ask someone in another department, they can't transfer you, they can't even give you the number normally (unless you tell them you can't get online at all) rather they are to send you to 'keyword cancel'. There you find the number to call. There are one or two other choices, I think you can snail mail them (certified mail!), and maybe send a fax. Most people will call on the tollfree number, and it's set up to encourage that. When you call the tollfree number, you wait on hold for a fairly long period of time normally. If you hold on long enough, you eventually get a 'cancellation representative.' Now these guys are trained and expected, not to cancel your account as asked, but to find some way, any way, to talk you out of cancelling! In fact, their job performance is rated by the percentage of calls they 'save' from cancellation, and if that percentage dips below the goal, they are out looking for a job again. This can be turned to your advantage if you really didn't want to cancel, as they can and will give you free service for a month or sometimes more in order to get you off the phone without cancelling, but it's annoying as all hell if you really don't want the service. And given the pressure these kids are under to 'save' you whether you want to be saved or not, and the training they receive (adapted from the training developed for hard sell telemarketing) it's not surprising at all when one gets rude. She may, in fact, be fired for cancelling your account, so why wouldn't she be stressed out?

    Your experience is somewhat dated btw, AOL in 1994 was a very different company. I don't know exactly when the system I described was put in place, but I know it's been this way since '99, and almost certainly a bit earlier, but probably not in '94 - there was a huge cultural shift at AOL after the huge expansions of the mid to late 90s.

    --
    =-=-=-=-=-=-=-=-=-=-=-=-=-=-
    Friends don't let friends enable ecmascript.
  40. Er, why is it... by inode_buddha · · Score: 3, Funny

    that I have this thing in my "Inbox" about "TRY AOL 8.0 FREE"? I've never done any business with them, and do they have to shout in their ads too?

    --
    C|N>K
  41. New business model! by Hard_Code · · Score: 3, Funny

    1) Create product/service
    2) Sue customors
    3) $$$!

    --

    It's 10 PM. Do you know if you're un-American?
  42. And we wonder why business is corrupt by swb · · Score: 5, Insightful

    I hate to ask for more laws, but I'd like to see a law passed that requires any company providing a recurring-charge based service to:

    (a) have a cancellations department
    (b) make that department's contact information readily and easily available through all means which the company can be contacted (eg, no "online-only" phone list)
    (c) the cancellations department's sole job is to cancel accounts. They may only ask once for a reason for cancellation and then process the cancellation. No offers, no lying, no bullshit, immediate cancellation.

    Making you jump through sales hoops to cancel your account is dishonest, there's no two ways about it.