Ford's Buggy Infotainment System Referred To By Engineers As 'Polished Turd' and 'Unsaleable' (computerworld.com)
Lucas123 writes: A class-action lawsuit against Ford and its MyFord Touch in-vehicle infotainment system -- originally based on a Microsoft platform -- has brought to light corporate documents that show engineers at the Dearborn carmaker referred to the problematic technology as a "polished turd" that they feared would be "unsaleable." The documents even reveal that Henry Ford's great grandson experienced significant problems with MyFord Touch. In one incident, Edsel Ford was forced to wait on a roadside for the system to reset and could not continue to drive because he was unable to use the IVI's navigation system. The lawsuit describes an IVI screen that would freeze or go blank; generate error messages that wouldn't go away; voice recognition and navigation systems that failed to work, problems wirelessly pairing with smartphones, and a generally slow system. Ford's CEO Mark Fields even described his own travails with the SYNC IVI, referring to it as having crashed on several occasions, and that he was so frustrated with the system he may have damaged his car's screen out of aggravation. The civil suit is expected to go to trial in 2017.
What did they expect?
This is my shocked face. I've owned 2 Fords, and as far as I am concerned, that was 2 too many.
This is a lesson in why you hire companies to do work that is actually within their domain of expertise.
Microsoft is a business solutions and home desktop company. They are absolutely not an embedded systems company, and they are certainly not good for real-time embedded systems.
If you want a quality dash, go to the big players who do it right - Harman Becker (powered by QNX, now owned by BlackBerry - they seriously OWN this space for quality), or Boshe, who makes quality Linux-based dashboard infotainment systems.
"Ford" ... lol ... "Fix it again, Tony!" - Dale Gribble
The navigation system and most other functions in my 2012 Civic are useless when the car is moving making the crappy voice recognition more distracting and dangerous IMO. Other models have a hidden 'operator restrictions override' function but in this model they went out of their way to make it impossible.
is for transportation not entertainment. 'tisn't a movie theatre, phone booth etc.
It will be interesting if there's public disclosure of the marketing requirements doc, not to mention the purchasing input. The former are likely to be a mass of mutually-exclusive bullet items, with no input beyond magic to resolve the contradictions, and the latter will have no allowance in the cost of goods for hardware (and WHY THE HELL MICROSOFT?) for the inevitable feature creep, so there's no way it could ever have worked.
"Found on road dead" for a new millennium.
It's really pretty bad. I wish it was easy to replace, and that there was an open source project to replace it. The moment I saw that Microsoft bezel under the infotainment system, I knew it was trouble. Hopefully this lawsuit forces Ford to replace every single one of them with something more usable.
All those moments will be lost in time, like tears in rain... time... to... die...
I was really thinking I was becoming slow with technology because it took me almost 45 minutes to get my phone Bluetooth synced with the car
A software company that can't write software, writing software for a car company that can not make cars [of acceptable quality].
A match made in heaven.
helena santos ou samanta da pont ou juliana robin ou francine radmann pra mim não interessa, enfia essa merda de pedofiolia no teu cú bando de princesa filha da puta, pq eu cago e ando pra esse bando de masson retardado e esses caixas 2 que só fode esse lugar.
As long as you dont have computers in them.
I love my Mercury Grand Marquis. The most digital thing in the car is the stereo.
I just want power windows, air conditioning, seat adjusters that aren't total shit, and maybe a radio (AM/FM). Anything else I might want I'll take care of myself.
I have a Caddy with the Windows CE computer. It works decently, except that it isn't really integrated into the car electronics. It turns on and off separately, and none of the data can transfer to the dashboard gage cluster or the dot matrix readout in the center. I get a distinct impression that the GM engineers and the Windows folks had clearly drawn lines-there is a computer in the dash but it isn't really integrated into the GM electrics... On the other hand the touch screen works well and the system is stable. I'm grateful, it could have CUE...which is a botch....so in this case, MS actually did better.
Seriously, if your company is considering adding "smart" features to a product worth more than $500 stop and have a think about how long that device needs to operate: 'new' cars today will be on the road for at least 10 years, so that's support you have to offer until 2026.
Now look at how Microsoft struggled (and continues to struggle) to get people to move off of Windows XP and onto a more up-to-date platform. AND THEY BUILD OSs FOR A LIVING.
If you can't even get your infotainment system working AT LAUNCH perhaps you shouldn't even try, because abandoning your customers with a shitty, complex, error-prone and not to mention insecure 'smart' system (that may be able to take over critical systems and put people's lives at risk) is a lawsuit waiting to happen.
I tried connecting my 32GB Apple iPod to it in my 2012 Ford Fusion. It attempted to index every song and crashed in the process, and became stuck on disc 2 of Pink Floyd's The Wall. It would not play anything else until I did a hard reset of the system. The only way I connect to it now is through the Aux jack in the centre console.
"Could be worse...could be raining." Igor
What marketing genius thought they could sell an infotainment system to the Amish for their horse and buggy?
forced to wait on a roadside for the system to reset and could not continue to drive because he was unable to use the IVI's navigation system.
To be fair, the systems as of a few years ago did really suck. I used one and it was horrible. Apparently they have improved them since then, but I wouldn't know.
But come on! You cannot continue to drive without the nav system? WTF did you do before nav systems were a thing? Do you have no idea how to get where you are going without a voice telling you where to turn? Eve in unfamiliar territory you should be be able t navigate on your own as a basic matter of safety.
FORD == Ford On Road Dead
'The Economy' is a giant Ponzi scheme whose most pitiable suckers are the youngest among us and the yet-unborn.
Enough said!
Seriously, does anyone know of a vehicle they owned that actually had a "good" digital user interface?
My '13 ford has probably the shitiest most confusing control scheme i've ever seen....
This seems to be the norm for Ford.. Wife and I have a 2012 Escape, which has a "Sync by Microsoft" entertainment system (SirusXM/am-fm/Cd/Bluetooth Handsfree).. We've had the car since 2012, and right after we bought it, the sat radio would get "no signal" dropouts at almost every street intersection, no matter what sat channel you were on.. Once you cleared the intersection, signal would return, only to go out again at the next light.. Went back to the dealer and bugged them about it, they said "We'll take a look if you can leave the car for at least a week"... ???? WTF?? That AINT happening... Anyway we've just lived with it.. And not to mention the total of FIVE different Android smartphones we've tried to pair with the hands-free system.. None of which will pair.. I guess I should have realized when we were shopping for an SUV that ANYthing with parts with Microsoft's name on them would be a piece of shit...
THANK YOU, Edward Snowden!! Americans owe you a debt of gratitude (whether they know it or not..)
A world where a crash could end a life. Well, for decades, Windows has been crashing. Apart from a few exceptional cases, it hasn't taken a life directly but, it has taken PARTS of lives: Minutes and hours.
Add all the reboots you have ever done in your lifetime and I'll bet a week of your life has been stolen. STOLEN
Yet, it's FORD that ends up in a lawsuit.
Go figure.
*** Don't be dull.***
Auto makers just don't understand tech, and the product cycle of phones is way, way faster than cars. I own a car typically 10-15 years. I own a phone maybe 4, if it doesn't get a fatal screen break.
I want my car to have an audio input, and a USB charge port. That's it - let me handle the GPS, audio, whatever with my own phone & my own apps.
If autos want to really get fancy, mirror my phone on a bigger touch screen - but stay out of the way.
I saw what you did there. :)
File under 'M' for 'Manic ranting'
They should have gone with QNX.
http://www.qnx.com/content/qnx...
"I believe in Karma. That means I can do bad things to people all day long and I assume they deserve it." : Dogbert
until they start putting systemd into an 'open source' infotainment system and you'll have to clack out garbage like 'enginectl --start --really --noforrealthistime --cylinders 0,1,2,3,4,5' on the touch screen.
... It's not just my Toyota's IVI that sucks. 2014 Corolla S: voice recognition is slightly less useful than my belly button. iPod controls are so bad that it's easier to unplug the iPod, pick a song, press play, then plug it in. It has the ability to play mp3's off a flash drive, but if the flash drive is larger than 512Mb it takes 30-60 minutes to index it before it'll allow you to play anything, and that 30-60 minutes starts over if you switch music sources or re-start the car.
I'm open to hacking it, if anyone has suggestions on where to start.
After all, BMW had done the same thing with Microsoft and it resulted in a super crappy system too. BMW was dumb enough to sign a multiyear contract which was something like 5 years so they were stuck with it for eternity in car years and probably lost loyal customers because of it. Ford signed their deal with Microsoft after BMW and after lots of bad press about BMW's lids opening automatically, cars stopping dead on the freeway, etc.
Who is the next dumb-ass company to sign a nice deal with Microsoft for a Windows based in-car system?
I have a 2013 Explorer and the MyFord Sync works great. It's connected to my phone as soon as I'm ready to leave. When I remote start it, it links by the time I get into the car. I remember reading about all the problems but mine has been fine. I find it strange that some are problematic and some aren't.
Total Shit. It was HORRIBLE.
Hopefully, Ford is forced to pay for the crap that they are turning out.
At the same time, all of these companies need to look at Tesla to see how it is done correctly.
I prefer the "u" in honour as it seems to be missing these days.
So there used to be a lot of supercomputers running microsofts systems. And they had problems. And there were stock exchanges running microsofts systems. And they had problems. I used to use their systems. I had problems. And a long time ago I sought out and found other systems, eventually landing on Linux. And my problems went away. And the stock exchanges have tried a few other systems, and eventually landed on Linux. And their problems have gone away. And the worlds supercomputers have a list of what they run. Its here. And if you select operating system family from the category box and then click on the submit button, you will see what the worlds supercomputers are running. Go ahead, I double-dog-dare ya. How much customer satisfaction comes out of an information systems manager (Infotainment division), when he accepts a large retirement donation in exchange for using a system that gives customers no satisfaction?
I can think of a lot worse choices to be stuck on.
Mythbusters did a polished turd
https://www.youtube.com/watch?...
Go well
"MyFord Touch (branded as MyLincoln Touch on Ford's Lincoln brand products is an in-car communications and entertainment system developed by the Ford Motor Company, based on Microsoft technologies". ref
Consumer Reports has long docked Ford for the computer system.
I know I'll miss my hardware radio and climate control buttons when I next buy a car.
I'm enjoying a used 2007 F150 Lariat I bought a few months ago. I intentionally shopped trucks without a touchscreen because I didn't want to haggle with a seller asking higher prices because of 'premium audio.'
I installed an Alpine ILX-007 bought off eBay for $480 along with a Camera Source backup camera purchased directly from the manufacturer for $268.
The Alpine is a CarPlay head unit that works great. It's a wired connection - NO BLUETOOTH. You can still do hands-free phonecalls. I have had several problems with bluetooth unexpectedly stealing my phone calls when my wife shows up with one of our cars in the driveway. So far, I am very happy with the Alpine CarPlay experience in the F150.
We also own a 2013 Ford Flex w/ the myTouch and I have literally punched that screen a few times. Consumer Reports initially gave the 2013 Flex a very enthusiastic review, then later retracted it due to the flawed myTouch system. I hope Ford gets a kick in the nuts over this garbage head unit.
$5 / month hosted VPS on linux = awesome!
Time to blow the dust off my whip-manufacturing line.
It's not the worst infotainment system I've ever used. That honor goes to the stock base unit on the new Dodge Darts. Ugh. We have two Fords (well, a Ford and a Lincoln) both with the 2nd gen Sync system. It's a little slow, but it works well enough.
About as well, and in some cases better, than BMW's iDrive (CCC Update 2, 2008 535xit).
Ford, much like BMW before them, made the right choice in moving to a QNX based system imho. If I don't replace the Expedition or MKS, I'll be re-fitting them with Sync 3 units in the coming months. Maybe this time I can do a master reset and actually delete all the music on the internal drive, instead of one album at a time.
We own a ca. 2008 Ford Focus hatchback and I've managed to crash the (Sony-based?) music system in it so hard simply by trying to play stuff off of a USB stick that the entire thing (just the radio / cd player, thank $DEITY, not the car itself) refused to turn on for a couple of days.
Ever wondered whats wrong with the world? http://www.ishmael.org/
Couple surveys I read showed most car owners had at least one problem if not more with technology in their automobile. I think it's a bit unfair to blame Microsoft or one company when the car maker is responsible for it's own systems. I have found they skimp on hardware and that in itself provides the problems with the system. My concern wit spending so much on human interface technology in auto's is that in a few years nobody supports it. These are critical many times integrated components controlling many functions for the automobile. If nobody updates or supports it then it becomes a real nightmare for the second or third owner of a car. Also reducing it's value and possible creating a expensive repair on top of it. It's pre disposed to an predictable end of life well before the vehicle is.
I drive an XC90 and ripped out all of Volvo's stock audio and NAV crap and replaced it with a semi-permanently mounted android tablet on my cell plan.
Spotify for music and Google Maps for directions. Done, and done, and it's all so much better than the stock junk.
Just to remind us that MS said they'll kill QNX in two years! Oh, the irony of the time... https://tech.slashdot.org/stor...
Has anyone used the terrible systems in the Wrangler or Grand Cherokee?
Bluetooth audio is laggy by several seconds. Annoying for music, but it makes turn by turn navigation unusable.
Looking for a random audio source to automatically play ever time you return the the vehicle after using bluetooth? That feature works great and scares the hell out of everyone in the car.
The MyFord is so irritating that I'm not even going to look at ford for my next car. Biggest 30k mistake of my life. There is a permanent "Sirius" radio button that will never be used, and I have to tell it to use bluetooth for my music every single time I turn off the car. It doesn't remember my last choice, and the bluetooth option is buried in the menu system. The only alternative is to use voice commands to select bluetooth, which suck when the windows are open and I end up cussing the thing out because it only gets it right half the time.
Check the forums to see if anyone else is having this problem. If not, it's probably an issue with your antenna. Sync has nothing to do with the radio firmware, which is pretty much the same for every satellite radio. They all source the same chipset and firmware from the same company. I'm guessing the cable to your antenna is defective or the connection is bad.
My Other Computer Is A Data General Nova III.
I love the truck and Ford iSynch (Microsoft based) was to be my last ford. It is that bad. Menu navigation is inconsistent to say the least. Some true/false options have yes/no. Some had OK? There are probably more inconsistencies. It is a mess.
Ford dropped Microsoft and I might consider a Ford again. But if they stuck with Microsoft, they lost a customer.
Absolutely worst thing ever. I'd take a 8 track player over it. Hopefully their developers die a slow and painful death.
For us carnivores, "Sucking the marrow out of life" isn't a transcendentalist philosophy but a practical instruction.
I've tried pairing my phone to Ford cars, and it never works. It pairs, but then: zilch. It thinks it's a music player of some sort. Phone doesn't function through the car. I always carry - YES - a 3.5 audio cable and connect the phone through the headphone jack to hear music. Even THAT fails and I have to reboot the system to make it work. This among many other common failures of simple gadgets make me laugh to see self-driving cars - we are no where near ready for that level of complexity. In the real world, these toys crash constantly.
I don't. Is this early Sync or newer Sync?
Early Sync was absolute shit, to be sure.
Newer Sync? '14 Fiesta, and the Sync system absolutely slaughters the competition. It made Mercedes' offerings (in $80k range cars) look like Open Sores First UI.
I'll admit the one touted real problem - needing to reboot (aka reset) the system once a month - is present, but that's only after I drove a goddamned Fiesta through a foot and a half of water. Having a hard time blaming Ford for shit going wonky after that.
It's Windows CE 6 for automotive, which is basically just CE6 with some patches thrown over top of it for CAN bus and other automotive bits and pieces. The entire interface is written in Actionscript using Adobe tools. Honestly, when I first got on the project I thought they were kidding me. But that's what it is. A slow processor, running CE 6 which is slow, running a port of Flash Player. I am not kidding.
If you've ever wondered about the performance, now you know.
Oh, and the first focus group we showed this thing to? Over 90% of everyone *hated* it.
I have rented a Ford a few times and a more than once, I saw the "performing scheduled system maintenance" start all of the sudden and then it stayed on that screen until I reached my destination, parked the car and turned of the ignition. When I came back to the car, it worked again. I don't know which version it was( it was in the latest Mustang GT), but it seemed to me like it was more like a way to hide the fact that it crashed than it was "performing scheduled system maintenance". It sure was one hell of a time to perform maintenance while I was depending on the audio for navigation.
Other than that, I found the system to be mostly useless. Also the fact that you can't do certain things while the car is in motion is fucking stupid. My passenger could not pair the bluetooth on the iPod until I parked the car. If you have to be so fucking clever about it at least let people use the fucking thing where there's someone in the passenger seat.
I have to say it's worked GREAT. BUT my version of Sync is Gen1, I don't even have a touch screen. just a USB port and voice controls, and bluetooth too. I have ZERO complaints. but, again, Sync got way more complicated after gen1.
Sync has been crap since they introduced it. When it even manages to connect to my phone it instantly mutes all audio output from the phone but doesnt bother routing it to the speakers in the truck. So if i get an IM or a weather alert, I hear nothing. And it insists on toggling the music player state on the phone every single flipping time, no matter what source I actually have selected. If I have the music player off, and I stop the truck, when I get out the damn thing will start playing in my pocket.
You kids won't remember this one, so enjoy, from the late 80's, early 90's....
If Cars Were Like Computers
For no reason whatsoever, your car would crash twice a day.
Every time they repainted the lines in the road, you would have to buy a new car.
Occasionally your car would die on the freeway for no reason. You would have to pull over to the side of the road, close all of the windows, shut off the car, restart it, and reopen the windows before you could continue. For some reason, you would simply accept this.
Occasionally, executing a maneuver such as a left turn would cause your car to shut down and refuse to restart, in which case you would have to reinstall the engine.
Macintosh would make a car that was powered by the sun, was reliable, five times as fast and twice as easy to drive -- but would run on only five percent of the roads.
The oil, water temperature, and alternator warning lights would all be replaced by a single "General Protection Fault" warning light.
The airbag system would ask "Are you sure?" before deploying.
Occasionally, for no reason whatsoever, your car would lock you out and refuse to let you in until you simultaneously lifted the door handle, turned the key and grabbed hold of the radio antenna.
Every time GM introduced a new car, car buyers would have to learn to drive all over again because none of the controls would operate in the same manner as the old car.
You'd have to press the "Start" button to turn the engine off.
Mmmm, that's good memberberries.
Sounds like Ford is in very, very bad position on this one. Usually attorneys save the most damning material for trial. Maybe we'll see.
I don't think I've ever come across a modern in-car GPS/entertainment system that is *not* a polished turd. The GPS navigation software is always terrible - slow, counterintuitive and annoying to use with an unresponsive UI meaning you're not sure if it actually accepted the touch screen input, difficult and costly to have updated, and if it allows over the air updates requires a contract (more cost). The system will also be hilariously dated before the car is even a third of a way through its expected lifetime. Often they are hilariously dated the day the car rolls off the production line.
I'd rather a car came with an entertainment system that had just one thing: a decent Bluetooth audio system and nothing else. That way the updates are on whatever device I use.
Oolite: Elite-like game. For Mac, Linux and Windows
I mean, Microsoft has released nothing but utter shit in the last decade (Windows 7 notwithstanding). But, just like Ford to keep beating that dead horse all the while touting SYNC as the greatest thing since sliced bread.
Personally, I won't buy anything but Subarus now anyway.
Pax Vobiscum
Try convincing Pinto owners that this is a "horrible" problem.
Sounds like you're ready for the S-Class.
Dude, I also predicted exactly the outcome that happened. How is it hard? Embedded systems, i.e., systems that must be highly reliable, with no error messages or reboots expected, that must run with almost no lag, that are not expected to be fixed via updates, but be right the first time, are totally outside of Microsoft's experience. They do desktop business software. Really, it's not a match at all.
Ford vehicles crash
First time that a case involving marketing promises not matching with actual software product because of crippling bugs. Glad to see how this plays out. So far software vendors (boxed or embedded) got away with this because the cost of litigation vs cost of software was prohibitive, so they ignored customer complaints.
At least the turd was polished before being sold!
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Yes, my question sounds elitist and perhaps naive. But I've been driving a vehicle with My Ford Touch for three years. It's only when you think that there is no value to an Infotainment system over a simple AM/FM radio with an aux-input will you be at ease with My Ford Touch.
I don't use My Ford Touch extensively. If anything, I use it very lightly - and it still fails to satisfy purpose. I don't sync my phone contacts with the car - my contacts are precious to me, and they don't belong on a vehicle that gets a few recall service visits a year. The car came with SiriusXM and a 1 year subscription, which I tried twice and was deeply unimpressed by. Most of my driving is local, so the built-in GPS system is useless, and GPS systems in a smart-phone will always be more advanced and useful than whatever gets baked into the frozen technology of an automobile. (And the GPS system refused to recognize a valid postal address in my area.) The GPS system isn't worth $149/year for something that comes free with a smart phone.
Even the AM/FM radio part is seriously flawed. It refuses to restart the FM radio when the car powers up if the FM station is HD.
Being able to play from a USB stick is nice - except that when the car restarts, the Infotainment system looses track of where it is, and when it reaches the end of an album, it will resume playing from the "first" album - where non-alphabetic characters in the album name sort before alphabetic characters. I'm VERY tired of listening to "Cats".
The heat/AC, backup camera, and various plugin-hybrid controls are also integrated with the Infotainment system. Fortunately, they don't seem to be impacted much by the flaws - although they do have flaws of their own.
My Ford Touch is fine as a proof-of-concept done by high school kids. It should have never been released to the public.
...how many time I have found myself screaming at the sync voice! Polished turd is being too generous. It implies that there actually some polish to the system at all...