Contact center managers are being pushed to reduce costs. For instance a customer call costing $3.50 to complete with an agent only costs $0.35 if it is processed by the automated system. On top of contact centers are mostly seen as loss centers (as apposed too profit centers). So the pressure is on to use anything that could get more people to process there questions with the automated systems. The vendors that offer voice recognition systems are pushing their offerings hard contact center managers will try anything that will reduce costs.
This brings us to the questions of measurement and testing. I am yet to see or hear of a study on the streets opinion on these systems. (This could be an interesting graduate, or even under graduate project.) Testing on the other hand I do know. Testing is all too often a after thought, testers are undervalued and nonexistent. Automated testing tools are few (yes I work for a test tool vendor). Most of the time testing only starts after the application has been written, and is limited in time and scope. All to often the time runs out before the testing starts (programing is behind and the go live date will not be pushed), while the scope is limited by the lack of test data or an adequate test environment.
I was working in support for CableTron, back in the day. The call came in from a manager type and after going over the formalities like support contract and warranty I began to trouble shoot. I asked questions and the customer answered them, but the clues would not fit together again and again I would thing the mystery would be solved by one more question, and again and again my hopes were dashed. All the while the customer is asking for level 2 support, but I could not find anything that would suggest we needed level 2 support. (I was very close to being Level 2 support anyway).
Then I wondered if the customer was really reliable. Was he really telling me what was happening. So I asked, "Is the forth LED from the left (there were 4 LEDs in the upper left corner of the box) flashing red?" The customer replied "Yes." And I responded "Well Sir. That is a green LED"
I turned out that the system was in a different building and the customer was just trying to get to level 2 support, because he thought he was to good for level 1 support.
When the customer called back form the location where the system was. I was able to fix the problem in only a few minutes.
The Constabulary air ship or anti-gravity craft cruised at minimum speed, the low hum of the engines brining confort and feer to the subjects of the Shire of Los Anglies.
Travel notes 2006, a visit to Her Magisty Queen Elizabeth England's Eastern Pacific Colonies.
Have more than one tank, evaluate the takes for stability, power production, and any other facters you like. Then kill off the problem tanks and restart them with the best tanks. Over time things will just keep getting better.
While I do not agree with many philosophies, I can often look at them.
The Firefighter is benefited buy holding a job which he/she feels pays well, both direct pay and benefits as well as having the respect and admiration of the comity. While the job may be 90% boredom and 10% sheer terror. It is in facing the sheer terror that maintains the position, both as a place of employment as a respected member of the community.
It is a pay up front type of deal. In theory a fire fighter could work there entire life and never take a big risk. Or could die the first day on the job. But if fire most fighters stopped upholding there end of the bargain then the public would be unlikely to keep employing all of them, even the few that were brave and undeterred but the risk they faced.
In some sence you may be correct. I often look at the Bible as an outlines, or ideas that bring thoughts or trends to light. So the story of the Tower Babel may be an idea that puts light on ideas and trends that are bad for communiction and understanding. It is clear that a large public domain fed ditectly and from the private domain is better for comminication and understanding than the alternative.
Just say "I will consider any Resonable and Professional offer."
Remember they (their HR department) has researched the going rates for the position in your area so they know what Resonable and Professional is. And they should be offering you what you are worth to them.
If I do not agree to the EULA and the software is installed anyway. Then I have not agreed to not reverse engineer it and a lot of other things? Copyright still applies but non of the EULA terms that go byond Copyright.
The author could also use a shared domain dynamic DNS sites that let users hang sub domains off other users real domains domains. This way he would not have to register a doman just add a sub domain to one of the shared domain sites and point the sub domain to the IP address of choice. A web mail service (Yahoo or Google) address could work also as you could put the IP of the real server in an email and have each copy of the virus read but not delete the email (leaving it for other copies to read) Even a posting on Slashdot could work though it would take a bit of code for the virus to search though all the Anonymous Coward posts to find the one with the hidden IP address dasjf;ladsjf;alsdjf;aldsjf to the system with the code on it.
While it is true that she should defend her client to the best of her ability
Lawyers choice of clients, and clients choice of lawyers is at interesting. If I am looking for a lawyer to help a woman leave an abusive marriage I am not going to spend a lot of time looking at contract lawyers with a history of defending fortune 100 companies. A lawyer with string credentials in defending free speech cases, is not likely going to put himself in the market protect a company in product liability case. Cases do not come to lawyers at random.
Looking at only one case may be a little thin, and I have not looked at her history in detail. But what I have gotten from the news about her clients, and her work for them tends to make me think she moves in the conservative and corporate world with some conservative public service.
Maybe we should be seeding clouds and taking other actions to promote storms, in ways that do not increase the energy in the system. It seems to me that 2 category 2-3 storms would be a lot better than a category 5.
Of course this would be very hard to prompt since the people in charge will be blamed for both storms and get no credit for the storm that did not happen. (They are now being blamed for not responding to the storm that did happen, but not for the storm). And just wait for the created (or for that matter redirected) storm that hits some other government's people.
It is not so different, Boxes with cards, become supers with frames. It is in some ways the an early nano-tech with thousands of simple machines carrying out tasks that create something much larger than any of them will understand. There are even bugs like Varroa Destructor that can make your hive crash. There is even over clocking, some people build hives with two queens (colonies of bees) in the same box, or would that be multi-processing. It is a bit like the free software community there is more to be gained by sharing idea with other bee keepers than can ever be gained by keeping ideas to your self.
Well it is fun and you get sweet stuff to share with people.
Or more likely the new text will be copyright as an image of the original. Much like many pictures of old paintings are copyright. So it will be the institution that will benefit. Not the authors long dead or even the creative scientists that did the work.
"customer service representative" NO Wal-Mart calls the "associates". Maybe this is a bit of a problem with calling the hired help by to lofty an title.
Re:Cool idea but may be dangerous
on
Bayesian Tail
·
· Score: 4, Insightful
Why not use it to colorize, Or to rebuild the logs in HTML.
I remember back in the late 80s there was a time when DEC and Apple were talking. DEC haveing never built a "PC" or home computer that cought on. Apple haveing no Server class systems.
There were wispers of Vaxen as BIG MACS or MAC as a little VAX.
My contact at the time (VP level if I remember correctly) would not talk about it in a mammer that suggested that there was something to it.
Use a digital Camera to take pictures as you go along. That way you will have a guide to putting it back together.
Use a muffin pan or cupcake pan to keep track of the parts. It is often hard to tell which screw is which so put them in different compartmants
Take notes.
Use a large work area set the parts down in a way that makes sense
Make sure you have time to do the job from start to finish. If you have to stop part way thought to go to work, you may forget something. Alternatively, someone may clean up your work area.
It may seem a little foolish at first but if you can't put it back together, WHO's the FOOL NOW?
It was once suggested that DEC by Apple. Use their Vax Servers and Mac as the desktop. (Vax as a big Mac?)
Could a Syllable desktop world with Linux Servers become a working combo.
Since applications in the FOSS world can be recompiled/ported/developed to run on both, for those applications it makes sense to have on both.
For those how want both on the same system there can use VM applications to run. Syllable on Linux or Linux on Syllable. Or they could be even more closely integrated.
Years ago on NOVA it was said the the NOx problem could be reduced or eliminated by injecting water to cool the burn. Since injection of liquids is a known tech it should not be hard to do. The only problem is having the water in cylinders when the car is not running. This can be solved by stopping the water injection a few revolutions before the car is turned off.
Slashdot Mirror
Contact center managers are being pushed to reduce costs. For instance a customer call costing $3.50 to complete with an agent only costs $0.35 if it is processed by the automated system. On top of contact centers are mostly seen as loss centers (as apposed too profit centers). So the pressure is on to use anything that could get more people to process there questions with the automated systems. The vendors that offer voice recognition systems are pushing their offerings hard contact center managers will try anything that will reduce costs.
This brings us to the questions of measurement and testing. I am yet to see or hear of a study on the streets opinion on these systems. (This could be an interesting graduate, or even under graduate project.) Testing on the other hand I do know. Testing is all too often a after thought, testers are undervalued and nonexistent. Automated testing tools are few (yes I work for a test tool vendor). Most of the time testing only starts after the application has been written, and is limited in time and scope. All to often the time runs out before the testing starts (programing is behind and the go live date will not be pushed), while the scope is limited by the lack of test data or an adequate test environment.
Charles Puffer
Now it will be all his fault, Skilling will go into court saying it was all Lay's doing and there will be no reason for anyone to say otherwise.
I was working in support for CableTron, back in the day. The call came in from a manager type and after going over the formalities like support contract and warranty I began to trouble shoot. I asked questions and the customer answered them, but the clues would not fit together again and again I would thing the mystery would be solved by one more question, and again and again my hopes were dashed. All the while the customer is asking for level 2 support, but I could not find anything that would suggest we needed level 2 support. (I was very close to being Level 2 support anyway).
Then I wondered if the customer was really reliable. Was he really telling me what was happening. So I asked, "Is the forth LED from the left (there were 4 LEDs in the upper left corner of the box) flashing red?"
The customer replied "Yes."
And I responded "Well Sir. That is a green LED"
I turned out that the system was in a different building and the customer was just trying to get to level 2 support, because he thought he was to good for level 1 support.
When the customer called back form the location where the system was. I was able to fix the problem in only a few minutes.
The Constabulary air ship or anti-gravity craft cruised at minimum speed, the low hum of the engines brining confort and feer to the subjects of the Shire of Los Anglies.
Travel notes 2006, a visit to Her Magisty Queen Elizabeth England's Eastern Pacific Colonies.
Have more than one tank, evaluate the takes for stability, power production, and any other facters you like. Then kill off the problem tanks and restart them with the best tanks. Over time things will just keep getting better.
More to the point is this not like the catapiller drive used by the Red October in Hunt for Red October?
While I do not agree with many philosophies, I can often look at them.
The Firefighter is benefited buy holding a job which he/she feels pays well, both direct pay and benefits as well as having the respect and admiration of the comity.
While the job may be 90% boredom and 10% sheer terror. It is in facing the sheer terror that maintains the position, both as a place of employment as a respected member of the community.
It is a pay up front type of deal. In theory a fire fighter could work there entire life and never take a big risk. Or could die the first day on the job.
But if fire most fighters stopped upholding there end of the bargain then the public would be unlikely to keep employing all of them, even the few that were brave and undeterred but the risk they faced.
In some sence you may be correct. I often look at the Bible as an outlines, or ideas that bring thoughts or trends to light. So the story of the Tower Babel may be an idea that puts light on ideas and trends that are bad for communiction and understanding. It is clear that a large public domain fed ditectly and from the private domain is better for comminication and understanding than the alternative.
This project seems to be going well, and was covered in Linux Journal and on Slashdot.
http://www.linuxjournal.com/article/6349
I have family that lives up that way and they get some help for there linix stuff from this guy.
Just say "I will consider any Resonable and Professional offer."
Remember they (their HR department) has researched the going rates for the position in your area so they know what Resonable and Professional is. And they should be offering you what you are worth to them.
Also check out http://www.globaleffects.com/B_02_frameset.html for some more picks of real and prop suites.
If I do not agree to the EULA and the software is installed anyway. Then I have not agreed to not reverse engineer it and a lot of other things? Copyright still applies but non of the EULA terms that go byond Copyright.
The author could also use a shared domain dynamic DNS sites that let users hang sub domains off other users real domains domains. This way he would not have to register a doman just add a sub domain to one of the shared domain sites and point the sub domain to the IP address of choice.
A web mail service (Yahoo or Google) address could work also as you could put the IP of the real server in an email and have each copy of the virus read but not delete the email (leaving it for other copies to read)
Even a posting on Slashdot could work though it would take a bit of code for the virus to search though all the Anonymous Coward posts to find the one with the hidden IP address dasjf;ladsjf;alsdjf;aldsjf to the system with the code on it.
Charles Puffer
While I trust the FSF.
r k
Reading up on what happend to the Cult Awareness Network is an eye opener to what can happen to non-profit.
http://en.wikipedia.org/wiki/Cult_Awareness_Netwo
While it is true that she should defend her client to the best of her ability
Lawyers choice of clients, and clients choice of lawyers is at interesting. If I am looking for a lawyer to help a woman leave an abusive marriage I am not going to spend a lot of time looking at contract lawyers with a history of defending fortune 100 companies. A lawyer with string credentials in defending free speech cases, is not likely going to put himself in the market protect a company in product liability case. Cases do not come to lawyers at random.
Looking at only one case may be a little thin, and I have not looked at her history in detail. But what I have gotten from the news about her clients, and her work for them tends to make me think she moves in the conservative and corporate world with some conservative public service.
You may be correct.
Maybe we should be seeding clouds and taking other actions to promote storms, in ways that do not increase the energy in the system. It seems to me that 2 category 2-3 storms would be a lot better than a category 5.
Of course this would be very hard to prompt since the people in charge will be blamed for both storms and get no credit for the storm that did not happen. (They are now being blamed for not responding to the storm that did happen, but not for the storm). And just wait for the created (or for that matter redirected) storm that hits some other government's people.
Charles Puffer
It is not so different,
Boxes with cards, become supers with frames.
It is in some ways the an early nano-tech with thousands of simple machines carrying out tasks that create something much larger than any of them will understand.
There are even bugs like Varroa Destructor that can make your hive crash.
There is even over clocking, some people build hives with two queens (colonies of bees) in the same box, or would that be multi-processing.
It is a bit like the free software community there is more to be gained by sharing idea with other bee keepers than can ever be gained by keeping ideas to your self.
Well it is fun and you get sweet stuff to share with people.
Or more likely the new text will be copyright as an image of the original. Much like many pictures of old paintings are copyright. So it will be the institution that will benefit. Not the authors long dead or even the creative scientists that did the work.
For the first time in human history Opera will be the norm and plays and other spoken arts will be a creative step .
"customer service representative" NO Wal-Mart calls the "associates". Maybe this is a bit of a problem with calling the hired help by to lofty an title.
Why not use it to colorize, Or to rebuild the logs in HTML.
I remember back in the late 80s there was a time when DEC and Apple were talking. DEC haveing never built a "PC" or home computer that cought on. Apple haveing no Server class systems.
There were wispers of Vaxen as BIG MACS or MAC as a little VAX.
My contact at the time (VP level if I remember correctly) would not talk about it in a mammer that suggested that there was something to it.
Use a digital Camera to take pictures as you go along. That way you will have a guide to putting it back together.
Use a muffin pan or cupcake pan to keep track of the parts. It is often hard to tell which screw is which so put them in different compartmants
Take notes.
Use a large work area set the parts down in a way that makes sense
Make sure you have time to do the job from start to finish. If you have to stop part way thought to go to work, you may forget something. Alternatively, someone may clean up your work area.
It may seem a little foolish at first but if you can't put it back together, WHO's the FOOL NOW?
It was once suggested that DEC by Apple. Use their Vax Servers and Mac as the desktop. (Vax as a big Mac?)
.
Could a Syllable desktop world with Linux Servers become a working combo.
Since applications in the FOSS world can be recompiled/ported/developed to run on both, for those applications it makes sense to have on both.
For those how want both on the same system there can use VM applications to run
Syllable on Linux or Linux on Syllable. Or they could be even more closely integrated.
Years ago on NOVA it was said the the NOx problem could be reduced or eliminated by injecting water to cool the burn. Since injection of liquids is a known tech it should not be hard to do. The only problem is having the water in cylinders when the car is not running. This can be solved by stopping the water injection a few revolutions before the car is turned off.