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@Home Post Mortem: Who or What Killed @Home?

bofus writes: "This article from CNet points to AT&T taking over the @Home board as the nail in the coffin for @Home. It starts out as a tale of possible corporate espionage, with a top techie from AT&T moving to @Home and then back to AT&T, but the guy in question seems to have done nothing but good for @Home while he was there."

224 comments

  1. I did the same thing by DiveX · · Score: 2

    I've been moved from one ISP to the other and I've never seen any good come out of it either.

    --
    Cave, wreck, and deep diver.
    1. Re:I did the same thing by Anonymous Coward · · Score: 0

      Maybe you should look again. So some guy gets singled out as the starring loser in a game of 'don't f*ck me' right? AT&T is no innovator in finding the perfect scapegoat, and @Home was a steaming pile of sh@t that absolutely nobody wanted their name toothpicked to. But this hapless wannabe does. I say he got it coming.

  2. Hmm.. by brandonsr · · Score: 2, Interesting

    I hate to be a conspiracy theorist, but maybe it was bad accounting practices?

    1. Re:Hmm.. by Dimensio · · Score: 3, Funny

      Are you suggesting that @Home's purchase of Excite and trying to profit from maintaining and providing a "portal" service was not a sound business decision?

      Obviously you never discovered why the dot-com business took off so well...

      ...er, nevermind.

    2. Re:Hmm.. by pdqlamb · · Score: 2

      Precisely. You take a money-making outfit (@home) and buy out a money-losing outfit (Excite). If you buy enough money-losing outfits, you can lose more money than all your profitable activities generate.

      While I don't doubt that this will provide entertainment^H^H^H^H^H^H^H^H^H^H^Heducation for an entire generation of MBAs, I don't think it's beyond the grasp of the average beginning accounting student. Or, for that matter, someone who has never had accounting but understands a balance sheet and cash flow.

    3. Re:Hmm.. by hij · · Score: 1
      I was hoping to cash in by selling all of the free @home merchandise on ebay along with my enron junk.

      Who would have thought that providing a portal to yourself would produce the same thing as selling contracts to yourself?

      --
      Believe nothing -- Buddha
  3. What I know... by FakePlasticDubya · · Score: 4, Interesting

    I started out with MediaOne Broadband back a few years ago, which then became MediaOne-Roadrunner, which then became MediaOne Express, which changed to AT&T@Home, which is now AT&T Broadband.

    I never understood the point of the @Home network, it seemed needlessly redundant. Some people complain that attbi service is slower, but I still seem to get good speeds.

    For reference, check this screenshot out of a speed test:

    http://www.whichwayup.org/images/leet.gif

    --

    "We shall show mercy, but we shall not ask for it" -- Winston Churchill
    1. Re:What I know... by wurp · · Score: 2

      What OS do you run? On Windows, I get about 100 Kbytes/second on the new system and on the old. On Linux (RH 7.1) I get about 180Kbytes/second on the new system. On @Home, I regularly got 500+ Kbytes/second!!!

      I'm not complaining, though. I'm happy with my service, and they did an amazing job swapping us over to the new ISP in record time.

    2. Re:What I know... by DrEldarion · · Score: 2

      They put in a 1.5Mbps download speed cap, so that would be why you can't go over around 180k/sec.

      -- Dr. Eldarion --

    3. Re:What I know... by Anonymous Coward · · Score: 0

      (disclaimer)
      I work for ATTBI.
      (/disclaimer)

      I also worked for @Home prior to the migration...

      The stability of the network has probably increased 100%. I have seen far fewer reports of unresolvable issues (absolutely no conn to the network) and many people can get back online just by power-cycling their modem and restarting (release/renew).

      The speeds are probably tons faster but the fucking whiners probably think that 10mbs meant they were actually getting 10. 1.5mbs is fast enough and it is obvious that ATTBI plans to provide tier'd services (currently showing a max of 3.0 mbs).

      Bottom-up provisioning is tons easier for subscribers. Buy your modem, hook it up, hop on a registration page. Enter some info, reset the modem, release/renew, online. Easy as that.

      BTW -- If any RR people are out there. Fuck you. You need to allow us to purchase our own modems. (/rant).

      Speeds are better, stability is better, faster provisioning, online billing. ATTBI is FAR superior to @Home. If you have any other problems, it's just you. Believe me.

    4. Re:What I know... by swgs · · Score: 1

      either you have a poorly configured setup, or you just dont use your bandwith. I AVERAGED 500K/sec with @home, i peeked at 750K/sec. ATT Broadband has this lovely cap on me where i cant get any faster than 200K/sec. And dont tell me that 200K/sec is enough, thats like saying "why do you need ATA133, ATA33 should be enough for your needs". This isnt about need, its about want.

    5. Re:What I know... by EvilAlien · · Score: 1

      Needlessly redundant?

      Holy crap.

      It may be worth noting that you could be the only happy ATTBI user, the rest are not happy campers.

      --
      perl -e 'print $i=pack(c5, (41*2), sqrt(7056), (unpack(c,H)-2), oct(115), 10)'
    6. Re:What I know... by michael_cain · · Score: 2
      @Home made two fundamentally stupid business decisions. AT&T may have helped the bandruptcy process along, but @Home killed themselves.
      1. @Home's initial business model was driven in large part by John Malone and TCI. @Home ran a PC-oriented high-speed IP service on top of the cable companies' local fiber and coax networks. @Home ran the business, owned the high-speed customer, and sent money back to TCI (and other cable companies that they signed up). When the cable companies found that there were more things that they wanted to do with IP than just sell bandwidth to PC owners (advanced set-top boxes and voice-over-IP are two), @Home was quite uncooperative about it. Pissing off the companies whose wires you depend on is not a smart thing to do.
      2. @Home decided that they were going to be a content company moreso than a transport company. They paid insanely high prices for Excite (a portal with not that much of its own content) and Blue Mountain Arts (free online greeting cards) among others. When the dot-com bubble collapsed, @Home suffered the same staggering losses that took down many other companies.
      Note the actions of large cable companies other than TCI/AT&T-- Time Warner and MediaOne created RoadRunner, and kept tight control of it so they could do what they wanted on the IP network. Comcast and Cox gave @Home notice that they would be withdrawing and operating their own IP networks well before it became obvious that @Home was in a death spiral.

      To summarize, @Home ignored the fact that they needed to make themselves a valuable partner for the cable companies, not an adversary. And in my opinion, they made some really bad choices about content versus transport.

    7. Re:What I know... by asavage · · Score: 1

      It is easy to get the infinity kbps rating. It happens because all it does to calculate bandwidth is time the download time of a file. If the file is already in your Temp internet folder, it will think it took zero time to download and give you and infinite kbps rating.

    8. Re:What I know... by FakePlasticDubya · · Score: 1

      Um, its also what I pay for. Bandwidth isn't free you know.

      --

      "We shall show mercy, but we shall not ask for it" -- Winston Churchill
    9. Re:What I know... by GreyPoopon · · Score: 2
      On Windows, I get about 100 Kbytes/second on the new system and on the old.

      Have you applied all of these tweaks or these and maybe these? I had similar problems with my cable modem. I was getting about 1.8 Mbps with my Win2K machine and 4.5 Mbps with my Linux boxes. Adding the appropriate registry tweaks gave me about equivalent performance with the W2K machine. Note that not all of these tweaks are good for all types of network access, so depending on your usage patterns, your mileage may vary.

      --

      GreyPoopon
      --
      Why is it I can write insightful comments but can't come up with a clever signature?

    10. Re:What I know... by FakePlasticDubya · · Score: 1

      There are times when redundancy is good, i.e. redundant power backups, and such...

      and I know plenty of ATTBI users who are happy. Not all of them expect the speed of the latest fibre technology for $39/month.

      --

      "We shall show mercy, but we shall not ask for it" -- Winston Churchill
  4. ahaha! by MattW · · Score: 2, Insightful

    It starts out as a tale of possible corporate espionage, with a top techie from AT&T moving to @Home and then back to AT&T, but the guy in question seems to have done nothing but good for @Home while he was there.

    In other words, he was actually good at it?

  5. I don't know but.. by Anenga · · Score: 1

    Give me their e-mail so I can send a thank you note.

  6. Who killed @Home? by Guppy06 · · Score: 5, Funny

    Cowboy Neal on the grassy knoll.

    Back and to the left...

    1. Re:Who killed @Home? by Anonymous Coward · · Score: 0

      "Single bullet theory"?

    2. Re:Who killed @Home? by Poppageorgio · · Score: 1, Funny

      I think the one-armed man did it...
      .

      --
      Me fail English? That's unpossible!
    3. Re:Who killed @Home? by Anonymous Coward · · Score: 0

      You know he would have done it. You've seen the murderous hate in his lightbulb eyes.

    4. Re:Who killed @Home? by evilviper · · Score: 2

      Grandpa Simpson: 'Alright, I admit it. I am the Lindberg baby. Waah, Waah. Googoo. I miss my flashlight daa daa.'

      FBI Agent: 'Are you trying to stall us, or are you just senile?'

      Grandpa: 'A little from column "A", a little from column "B".

      ----

      Me: Just remember... 'Futurama' is gone, 'Family Guy' is gone, but 'King of the Hill' is still going strong. What the hell is wrong with the world?

      --
      Slashdot gets worse every day... Pipedot: News for nerds, without the corporate slant
    5. Re:Who killed @Home? by Anonymous Coward · · Score: 0

      Back and to the left...

      No, it's down, not across..

    6. Re:Who killed @Home? by richieb · · Score: 2
      No, no, no. It was Kernel Exception with a named pipe...

      --
      ...richie - It is a good day to code.
    7. Re:Who killed @Home? by epodrevol · · Score: 0

      Family Guy plays 2 episodes on Fox Philadelphia evey wednesday.

      Some are rerun, but some are new/unreleased.

      --
      "I am a warrior, and information is my weapon..."
    8. Re:Who killed @Home? by evilviper · · Score: 2

      Just because you haven't seen them doesn't make them new. The point is that the crappy shows are being carried, and the decent shows are being dropped.

      --
      Slashdot gets worse every day... Pipedot: News for nerds, without the corporate slant
    9. Re:Who killed @Home? by epodrevol · · Score: 0

      if they say "new episodes" when they are promoing them before they come on, then they are new episodes. Maybe not newly produced, but newly aired in this area.

      Fuck you very much.

      --
      "I am a warrior, and information is my weapon..."
  7. Campus networks by discstickers · · Score: 4, Funny

    ISP going under? Go back to college! Sure it might cost a few more dollars a month, but you also get more bandwidth. =D

    --
    I have a shitty sig!
    1. Re:Campus networks by Geek+Dash+Boy · · Score: 1

      heh. Too bad they don't offer financial aid to geeks that need T1 lines.

      Interesting that this story comes on the same day as the House passes the Broadband legistlation bill. The article makes an excellent point: Hollings, champion of the SSSCA, will probably kill it when it gets to the Senate.

      --
      I say we take off and nuke the entire site from orbit. It's the only way to be sure.
    2. Re:Campus networks by chialea · · Score: 2

      Not any more! (at least at Berkeley) They have the dorms (all of them) capped to something like 20MBs right now, and campus has been capped as well. The internet bill is about $50,000/month, which is an awful lot for a public university, even if it is a huge,sucessful public university. Ahwell, I'm heading off to grad school somewhere where they give ALL the grad students desks in offices, so hey.

      Lea

  8. Possible reason by sharkey · · Score: 1, Flamebait

    Maybe because you could browse the web for an hour, and end up knowing more about networking (and geography) than @HOME specialists?

    --

    --
    "Outlook not so good." That magic 8-ball knows everything! I'll ask about Exchange Server next.
    1. Re:Possible reason by Anenga · · Score: 3, Funny

      They still need to come back and put the screws back into my chasis that they took out.

    2. Re:Possible reason by n6mod · · Score: 5, Informative

      No joke. The amazing thing about @Home was that they were all so damn arrogant, but didn't know $#!+.

      I worked for a CMTS vendor for almost five years, and every contact with @Home was an exercise in insanity.

      1: We were installing gear at an @Home site, and needed changes in the routing made to light up the new gear. Called the NOC a dozen times over the two days I was onsite with no response. I finally turned off one of the (redundant) power supplies on the @Home 7200 in the headend. Sure enough, the NOC called us within a minute. I had the guy who called find the Routing Diva (that's what her card said!) before I turned the supply back on.

      2: They were constantly beating us up to make sure that the modems wouldn't bind to IP addresses learned from ARP, since then you could just statically configure an IP address you wanted to steal. No, they insisted that we sniff DHCP, that way their magical DHCP-integrated-with-billing server could be authoritative. We actually preferred using DHCP to ARP (since we had to relay DHCP anyway) and added a switch to disable learning from ARP. So far so good, except that their DHCP implementation was non-standard. It completely ignored giaddr, and assigned the IP based on client ID. (That caused countless other problems, as you might imagine...) Fine, except that the Client ID was also the hostname in @Home's DNS.

      For those of you who lack a devious mind, this means that all you had to do was a reverse lookup on the address you wanted to steal, enter that as your client ID, and the DHCP would assign you the address you stole.

      --
      You have violated Robot's Rules of Order and will be asked to leave the future immediately.
    3. Re:Possible reason by Anonymous Coward · · Score: 0

      using hostnames was also a wonderful idea of creating major fucking headaches for phone techs. having to make sure that that hostname was in the computer name of every fucking moron on the earth that thought "SexyHoney" or "FuckYourMom" would be a good computer name, not realizing that it would kick them off the network.

      The other wonderful thing was having Mr. "I am a fucking network engineer" call up saying, "you don't need that computer name, I demand your supervisor!"

      DHCP via MAC is the only way to go. Fast, easy, and mindless for the morons that use the service.

    4. Re:Possible reason by evilviper · · Score: 2

      Great! So now I only need to change my MAC address to steal someone else's IP....

      --
      Slashdot gets worse every day... Pipedot: News for nerds, without the corporate slant
    5. Re:Possible reason by Anonymous Coward · · Score: 1, Interesting

      dhcp isn't supposed to listen to giaddr. Since
      giaddr can easilly be spoofed it adds no further
      security than just listening to clientID. This
      is the way it's supposed to be.. check yer RFCs.

    6. Re:Possible reason by Anonymous Coward · · Score: 0

      The other wonderful thing was having Mr. "I am a fucking network engineer" call up saying, "you don't need that computer name, I demand your supervisor!"

      Hey, ignore the standards, be prepared for some heat.

      Standards are critical with complex things like computers and networks. Even at the most basic level they are critical. How would you like it if someone sold you a house that had proprietary outlets? You'd call the office and say something like, "I've never seen screwy plugs like these! Let me talk to your supervisor!"

    7. Re:Possible reason by codealot · · Score: 1

      Fascinating. Not that it matters anymore, but I repeatedly had trouble with @Home's network. The people I called in support (and friends I asked) never figured it out. I had to disable DHCP to even operate. Here's what I did.

      From time to time, I'd lose my Internet connection. A little investigation showed that I could see other customers on my local subnet, but couldn't reach the gateway. No response from ping, and /sbin/arp would just say "".

      If I called tech support they would somehow connect to my modem to investigate the problem, and everything would start to work... until my arp cache expired, that is. After a few calls they assigned me to a new IP address on a different subnet. It worked for a while.

      Resetting the modem, restarting the computer, etc. never helped, so I tried disabling DHCP and setting my gateway address to another customer's modem. That would work, so apparently the modems were willing to route arbitrary IP traffic.

      This would go for weeks until the gateway address suddenly became reachable again.

      Interesting that every tech support person I spoke to seemed to know less about networking than I did. One guy was impressed that I ran Linux, though... he gave me the company line about non-supports OSes but I managed to convince him that it was a better OS for network diagnostics (tcpdump, etc.)

      (The modem installers didn't say a word about my Alpha/NT machine, though they were visibly confused when it refused to run their @Home CD software... heh.)

      Good bye, @Home... I won't miss you.

    8. Re:Possible reason by slonob · · Score: 0

      I simply grabbed the ip they wanted to give me using DHCP and configured static. This actually worked for almost a year. Now what was the point of DHCP, client IDs and tied-in billing (the apparent ability to disconnect via DHCP)? It was all smoke and mirrors.

      I got the impression that they gave up on the implementation of DHCP as originally designed at some point and simply made it work any way they could.

      BTW, @home for the past 2 years had okay phone support. Especially when compared to the dismal, hopeless Qwest phone support. I still recommend cable over DSL to any non-techy that asks me about high speed internet.

      --
      Strict obedience to the law is the key to liberty.
    9. Re:Possible reason by slonob · · Score: 0

      I think yor analogy isn't quite right. It might be perfectly sensible to do it the way they did it. I wasn't. But it could have been. A more accurate analogy would be if you bought a house geared for an electric range. "What kind of moron uses anything but gas stoves?" would be the equivalent of the wise-ass network enginer. "I don't do it that way, so you are a big fucking moron."

      This network engineer anectdote is a tale of all too typical techy arrogance. I regret that so many people in the field in which I work have no interpersonal skills and act like tech knowledge is like a super-power posessed amongst mortals. Dumb fucking immature pricks abound. Regretful.
      /Slonob

      --
      Strict obedience to the law is the key to liberty.
    10. Re:Possible reason by n6mod · · Score: 2
      And which RFC's would that be? 2131?

      From 4.3.1:


      o A new address allocated from the server's pool of available
      addresses; the address is selected based on the subnet from which
      the message was received (if 'giaddr' is 0) or on the address of
      the relay agent that forwarded the message ('giaddr' when not 0).

      [...]

      Note that, in some network architectures (e.g., internets with more
      than one IP subnet assigned to a physical network segment), it may be
      the case that the DHCP client should be assigned an address from a
      different subnet than the address recorded in 'giaddr'. Thus, DHCP
      does not require that the client be assigned as address from the
      subnet in 'giaddr'. A server is free to choose some other subnet,
      and it is beyond the scope of the DHCP specification to describe ways
      in which the assigned IP address might be chosen.


      DHCP is supposed to listen to giaddr, but it is allowed to assign a different address. The problem is that if you start doing this, you're very likely to end up assigning addresses to clients that can't be routed from the network where the client is located. @Home did this a lot, since they were trying to pick IP addresses for clients by looking at street addresses, cross referencing those to cable plant maps provided by the operators, and finally trying to correlate that with what they believed was the network configuration in the cable operator's headend. This worked about as well as you'd expect. The giaddr field would at least tell you what network the packet came from.

      To your spoofing comment, DHCP shouldn't be used for authentication. Period. giaddr is harder to spoof because it's usually written by a relay agent. Client ID is written by a user typing into the "Computer Name" field. Which do you think is more secure?

      --
      You have violated Robot's Rules of Order and will be asked to leave the future immediately.
    11. Re:Possible reason by n6mod · · Score: 2

      The other wonderful thing was having Mr. "I am a fucking network engineer" call up saying, "you don't need that computer name, I demand your supervisor!"

      This is a direct result of conditioning by barely-literate front-line tech support.

      I am a network engineer, and when I call tech support, I usually have a pretty good idea what's wrong. It's mind-numbing to call tech support to tell them that the DHCP offers coming from their server don't have the router option populated, and be asked if the modem is plugged in. By the time I reach someone with a clue, I'm usually out of patience.

      Of course, I understand this completely. Anyone with a clue (myself included, once upon a time) doing tech support for end users (when most of the time the modem really isn't plugged in) will go completely batty in a week.

      --
      You have violated Robot's Rules of Order and will be asked to leave the future immediately.
    12. Re:Possible reason by Anonymous Coward · · Score: 0

      Actually I worked as an @home tech support person for a few months cause I lost my job as a network and systems engineer - which I'd been doing for 6 years. It was... interesting, to say the least. But I didn't go batty in a week. :)

      --Russell

  9. I live very close to @Home.... by aralin · · Score: 4, Interesting

    ... and the story said around goes like this: "@Home had some problems with their network and AT&T offered help. Since AT&T had lots of interest (investments) in the company, they accepted the offer. 12 AT&T technicians went to @Home and mapped the whole network and made a complete analyse of it and plans for themselves to find out the problem. But they didn't really find much. But plans were made and the same group of techies set up very soon to make their own copy of the @Home setup."

    --
    If programs would be read like poetry, most programmers would be Vogons.
    1. Re:I live very close to @Home.... by Anonymous Coward · · Score: 0

      How does this work? Am I the only one confused by the top rated post on this article? I mean the above makes no sense.

    2. Re:I live very close to @Home.... by Robert+G.+Werner · · Score: 1

      The idea that ATT somehow copied the @home network is really unlikely since the attbi.com setup is different for me. They are using DHCP (makes sense to me) and @home was using fixed IP's for us in my apartment complex.

      Consipracy theories aside, I think everyone has pointed out how bad the Excite aquisition was for @home. That seems to be the clearest cause of failure for @home. The rest is just ruthless business practice (the move from @home.com to attbi.com was relatively painless).

    3. Re:I live very close to @Home.... by Anonymous Coward · · Score: 0

      It's a well known fact that DSL is just second rate to cable. The ill-informed DSL guys will tell you how great it is and all, a nice dedicated connection - but they won't tell you it's dedicated to the switch.

      The point being, you've got all these people pirating mp3s, porn, and software and you still are gonna get shitty service. Let's just hope you live across the street from the telco's switching equipment.

      The telco's have no reason to maintain their lines either, they have to open it up to other companies which look bad when bell decides to get around to fixing a problem on the lines - they make money by neglecting their equipment.

      Cable on the other hand is not regulated meaning they have don't have to open their systems for shit. They generally provide better service anyway.

      In a 2001 Newsweek report it stated that the DSL market has shruken nearly a staggering 14% in one year, 9% of that in the last quarter alone. If you own stock in any of the other big DSL companies such as Verizon, Swbell, or @home then you are in for a big surprise. Lets just hope you enough bandwidth to come crying on slashdot when your company leaves your ass hanging in the breeze.

      Fact: @home is dead.

    4. Re:I live very close to @Home.... by Zeinfeld · · Score: 2
      ... and the story said around goes like this: "@Home had some problems with their network and AT&T offered help. Since AT&T had lots of interest (investments) in the company, they accepted the offer. 12 AT&T technicians went to @Home and mapped the whole network and made a complete analyse of it and plans for themselves to find out the problem

      Sounds like the rumour that some of the bondholders are desperately trying to spread.

      I really have no sympathy for the bond holders. AT&T offered a fair price for the network, there were no other bids. The bond holders went to court to force the reciever to reject the AT&T offer in the hope they could force AT&T to pay more. AT&T walked away and built their own.

      The idea that AT&T don't know how to build an IP network, or don't even know who to hire to build one is just wierd. AT&T owns the fibre over which most IP gets sent in the US. They always had the ability to walk away. The bondholders were just too greedy to realise it.

      Equally much of the @Home network would have be co-loced at the cable TV service heads. The idea that AT&T would need to engage in espionage is plain silly. It would be their own facilities.

      IP was designed to allow the military to lash networks together quickly and cheaply while under fire. If you have unlimited bandwidth a company like AT&T should be able to deploy with a couple of months planning and a large cheque book.

      As for why @Home went down, any capital intensive company that buys another loss making capital intensive company is destined for bankrupcy.

      --
      Looking for an Information Security student project suggestion?
      Try http://dotcrimeManifesto.com/
  10. it was me, sorry. by Dr.+Awktagon · · Score: 5, Funny

    @Home Post Mortem: Who or What Killed @Home?

    Sorry, it was me, I didn't realize that letting my monthly payment slip a few weeks would have such a big impact on the company. I really feel bad about it though.

  11. well duh by Maskirovka · · Score: 1
    but the guy in question seems to have done nothing but good for @Home while he was there."

    He wouldn't want to do anything to damage a future corporate aquisition, now would he?

    1. Re:well duh by norton_I · · Score: 2

      Assuming he is guilty of this, it depends. If your goal is to cause the company to be devalues so seriously you can pick up their assets at a fraction of the cost, you want to disrupt their service in any way you can.

      But more to the point, why is everyone here being so quick to condemn this guy. While I agree it is an odd situation, this is a pretty serious charge, and I think he deserves the benefit of the doubt.

      Basically, I think that @Home were idiots. They made some really bad business decisions (Excite). Their cable partner contracts were poorly done, leaving them at a huge disadvantage when negotiating contract renewals. The "new economy" was crashing down around their ears, cutting into new subscriber rates, and DSL was aquiring a reputation for much better quality of service. AT&T gave them a not unreasonable buy out bid, but the @Home bondholders refused to accept that distressed assets sell at bargain prices. AT&T took their ball and went home, and @Home got nothing.

      On the other hand, it is almost laughable to consider the possibility tht AT&T needed to spy on the fragile and unreliable @Home infrastructure to figure out how to make a nationwide network.

  12. What really killed @Home... by thesolo · · Score: 5, Insightful

    What really killed @Home was their portal!!

    On every PC where at @Home software install was done, the home page was set up to a custom, VERY high-bandwidth portal site. It had daily movies, ridiculously sized graphics, and tons of customization. And no one ever used it fully!! It was difficult to navigate, and had an ugly interface.

    So every time a person opened up their browser, poof, they were force-fed a ton of high-bandwidth info that they didn't want. Combine the delivery costs with the costs of maintaining that content, and you have millions of dollars down the drain. Those millions could have saved them in the long run, IMHO.

    1. Re:What really killed @Home... by Dimensio · · Score: 2

      I never had that problem. Of course, I never used their software and my cable modem went right into a linux box that was used as a NAT router. The machines networked with that router had homepages set to whatever the user using it wanted (there were a total of two users, btw).

    2. Re:What really killed @Home... by GSV+NegotiableEthics · · Score: 1
      So every time a person opened up their browser, poof, they were force-fed a ton of high-bandwidth info that they didn't want.

      For this to be plausible, you have to be able to pretend that @home customers would sit around whilst this crappy homepage loaded, when everybody and his dog knows how to set a page to be their homepage. It's an interesting thought, though. Could they have saved money by sacking their content producers?

    3. Re:What really killed @Home... by Anonymous Coward · · Score: 1, Interesting

      Yep, the home page only existed on the LAN and was not accessible from off of the network. It cost @home no extra bandwidth money. Plus there weren't "daily movies" and "high bandwidth" content. Personalization was stored in the same way that any profile for a website is stored. You login and the page changes according to the preferences you set. This didn't use much bw at all.

    4. Re:What really killed @Home... by Julian+Plamann · · Score: 1

      when everybody and his dog knows how to set a page to be their homepage.

      You'd be surprised. :/

    5. Re:What really killed @Home... by billstewart · · Score: 2

      It wasn't the portal itself - it was the several billion dollars of debt they acquired merging with the Excite portal folks. It didn't help that they also bought Blue Mountain Greeting Cards online business-without-a-business-model for $700M....

      --

      Bill Stewart
      New Fast-Compression-only CPR http://preview.tinyurl.com/dy575ks
    6. Re:What really killed @Home... by poot_rootbeer · · Score: 1

      What delivery costs?

      The content was coming over @Home's own network, not the Internet. All the pipes were there to be used anyway, whether anyone visited the homepage or not.

    7. Re:What really killed @Home... by slonob · · Score: 0

      Sorry, I can't resist. You are so fucking cool! How did you get so cool?

      --
      Strict obedience to the law is the key to liberty.
    8. Re:What really killed @Home... by epodrevol · · Score: 0

      BWA - ha -ha -ha -ha

      he was asking for it.

      --
      "I am a warrior, and information is my weapon..."
  13. Broadband just isn't useful enough. by The+Sojourner · · Score: 2, Flamebait
    I'm not much of a techie, I'll admit. My primary Internet connection is AOL over a crappy winmodem, but this is perfectly adequate for what I use the Internet for. When I'm at my boyfriend's apartment I play around with his cable internet connection sometimes; the only real advantage I see is that webpages load a bit faster. He tried to show off all the fancy streaming media, Flash animations, and online games his broadband connection supported, but I have to admit I am not impressed in the least.

    I'm not interested in Quake 3. There's no "streaming media" or whatever it's called on the Internet I can find that I can't just watch on TV. All I need the 'net for is e-mail, looking up the occasional website, and maybe talking to some friends on ICQ. This is what killed @home, and what is slowly cutting away the margins of the few remaining broadband companies. There are too many players in a field we consumers just aren't interested in, and the market can't support it. The "broadband revolution" is a fluke, just like the Internet Appliance hubbub a few years ago.

    I might look into getting a cable internet connection in a few years, when a "killer app" comes out that makes it worth my time and money; right now, I just can't see why anybody other than a pasty-faced computer dork would need broadband.

    --

    --
    I'm wasted and I can't find my way home...

    1. Re:Broadband just isn't useful enough. by proxima · · Score: 5, Interesting

      Cable modems are more than just a speed improvement. For many people, the always-on access is very convenient. Some of the cost of broadband is saved by eliminating a second phone line. Another important benefit for many users is the ability to share the connection with multiple computers in one household.

      After switching to broadband, I simply can't go back to dialup access. I've been forced to use or test it occasionally, and even the most trivial web surfing seems painfully slow. It's like being used to a remote control on a tv for fast channel switching and having to go up to the tv each time you want to change the channel. You get used to it, and all these things combined make it worth the price.

      --
      "The universe seems neither benign nor hostile, merely indifferent." --Carl Sagan
    2. Re:Broadband just isn't useful enough. by aussersterne · · Score: 5, Insightful

      IF you are just loading one Web site a day, there is no reason to need broadband.

      IF you spend any amount of time using the 'net, you need broadband.

      Web use: 1 hour of 'net christmas shopping via broadband == 6 hours of 'net christmas shopping over a modem.

      Mail use: 200 e-mails a day == 30 seconds to check via broadband, 10 minutes to check via modem.

      Research: 100 .PDF files from scholarly journals for a research paper == 1 afternoon to find and download via broadband, 3 weeks to find and download via modem.

      Software: 1 download of Red Hat, FreeBSD, OpenOffice, Your Favorite Game Demo == 10 minutes to 1 hour via broadband, NEVER (good luck!) via modem.

      It's no more correct to say that all consumers don't need broadband than it is to say that all true Americans are christians.

      --
      STOP . AMERICA . NOW
    3. Re:Broadband just isn't useful enough. by jazman_777 · · Score: 1
      When I'm at my boyfriend's apartment...

      Yeah, but your boyfriend I bet needs all the bandwidth he can get, wink wink nudge nudge.

      --
      Slashdot: Failed Car Analogies. Amateur Lawyering. Anecdote Battles.
    4. Re:Broadband just isn't useful enough. by jazman_777 · · Score: 2, Funny
      For many people, the always-on access is very convenient.

      When I would dial up, I would have the strangest sense that I absolutely had to get done what I was doing, ignoring the kids and wife. I just couldn't stand disconnecting and then redialing later. Now I don't mind if I get interrupted for any reason at

      --
      Slashdot: Failed Car Analogies. Amateur Lawyering. Anecdote Battles.
    5. Re:Broadband just isn't useful enough. by spaten-optimator · · Score: 1

      Mm, there are benefits to broadband other than those you list (and beyond fast speed, as other commenters have noted).

      When you talk about "always-on access," you may be forgetting that it works both ways. With a broadband connection, DNS, and dirt-cheap domain name registration, any somewhat-geek can install Apache and serve homepages right from their home computer. I'm certainly doing it.

      I've taken this a step further. I have a P200 "used to be mom's computer" running console debian, apache, samba, and IP-MASQ. Samba allows me to mount up the 4 other computers in my house (most of which are Windoze). Using a domain name, I can quickly and easily get access to all the files on all the computers on my network. No muss, no fuss, no IPs to remember. Talk about convenience!

      You simply couldn't utilize a dial-up connection for these purposes. For me, broadband is quickly dissolving the lines between my computer and anyone else's. I pull up a browser, hook into my VNC, and I'm working off of my own computer. Or, I download files and use local apps while I'm at school, then shoot it back up to my computers at home when I'm done.

      Not to mention all the crazy crap that my roommate downloads every day through Morpheus.

      For all the things I'm now using Broadband for, could I go back to Dial-up? I'd rather take a sharp stick in the eye than go back to carting floppies around. But don't tell my cable company I'm violating pretty much every rule they have in their little TOS.

      --

      --
      Disclaimer: The above statement probably includes half-truths, because real truth is too complicated.
    6. Re:Broadband just isn't useful enough. by Graymalkin · · Score: 4, Insightful

      Broadband changes the way people use the net, lacking a killer app was not what killed @Home or broadband in general. The ability to just open a browser and be on the web is a killer app in itself. Dial-up is and always has been a fucking hassle, v.92 would have gone a ways to alliviating that hassle but it's implimentation is virtually nil. There wasn't a broadband revolution anyways, that is just a flawed argument. Like most everything else broadband internet access is just a technological progression whose hype level rises and falls according to economic figures. PCs didn't appear in everyone's homes overnight, it took several years for it to happen. Same with internet access and now broadband internet access. I hate flash animations and trying to watch streaming video, my cable modem saves me time downloading the stuff my modem used to choke on. Downloading 300 newsgroup headers or 200 e-mails over a 28.8 is a bitch no matter how patient you are.

      --
      I'm a loner Dottie, a Rebel.
    7. Re:Broadband just isn't useful enough. by Com2Kid · · Score: 2

      "There's no "streaming media" or whatever it's called on the Internet I can find that I can't just watch on TV. "

      TV?

      Oh, you mean that thing with commericals. . . .

      I got spoiled by online video before I even got broadband.

      Then again if you are the braindead idiototic type who can sit in front of a TV screen and let your brain slowly ooze outside of your head, then so be it.

      (this, by the way folks, is where the sterotypes about females and computing come from. Ignoring that it is a troll, the last line insulting nerds is not a good thing. I am not pasty faced, though I do aim for it. :P )

    8. Re:Broadband just isn't useful enough. by leviramsey · · Score: 1

      You've bought the hype, hook, line, and sinker.

      If your main use for the web is email and web browsing, the speed-up is almost guaranteed not to be worth it. Think about it: when browsing the web, how much time is spent waiting for downloads as opposed to reading content?

      Let's say the average pattern is: 10 seconds download on a modem, 10 seconds reading before the next link is clicked. Speed is: 3 pages/minute. With broadband, figure 10x improvement in download speed (which is more optimistic than your idea). You get 1 second downloading, but 10 seconds reading content, still. New rate: 5.5 pages/minute, which is not even a speed-doubling. Granted, look ahead caching is an option, but that, afaict, will not be a cure-all, especially what with the quantities of non-static content on the web that comes from forms.

      This all changes if you're transferring large files in a non-interactive manner (ftp, p2p, etc.). There, the bandwidth is well worth it.

      The better buyer of Napster would have been either AOL, AT&T, or some other large ISP. Think about it: if AT&T bought them, they could do things like sell a premium media package that included their own Napster proxies to run faster searches. They could even play some games at the router level to make paying an extra $15/month for better Napster performance more of an option for their customers. They'd also have the cash to go toe to toe with the RIAA and muddy the waters.

    9. Re:Broadband just isn't useful enough. by aussersterne · · Score: 1

      If your main use for the web is email and web browsing, the speed-up is almost guaranteed not to be worth it. Think about it: when browsing the web, how much time is spent waiting for downloads as opposed to reading content?

      I don't do much reading on the Web. Really on the Web I do two things almost exclusively: 1) Shop. Books, bookshelves, CDs and CD players are all often half-price bought online. Shopping on the Web is almost entirely clicking and very little reading. 2) Download. Articles, research papers, documents, manuals, e-texts for my PDA, images that are going to press and photos of my friends' kids, etc. Again, no reading, all waiting for the download to finish.

      The extent of my reading in a browser window falls across two sites, Slashdot.org for Linux-bias tech news (yes, I want it that way) and news.bbc.co.uk for news beyond what CNN can give me.

      Really, the time I save shopping and downloading is enough to justify broadband for me. My PC probably spends a good 12-15 hours over the course of a month downloading files (esp. PDF documents and full-res digital photos or scans of all kinds, some using a browser, most in e-mail) via my cable connection. That's around 600+ hours of continuous download a month if I had to do it over a modem. You try keeping a modem-based connection up 25 straight days out of every month!

      More to the point, not having broadband would probably mandate serious lifestyle changes or even career changes for me, as much of what I do wouldn't be practical if I didn't have a fast 'net connection. At the very least, I'd be less productive by far and therefore less competitive as well.

      But then again, why would I be less competitive? Because others would be using their broadband to get more things done! I think much of the western world these days depends on the 'net for the pace of everyday business and tasks. Some of my friends in marketing do nearly everything over the net (they practically live on it, and no, not just browsing) and they have broadband at home so that they can take work home with them and spend their time actually working, rather than waiting for images and documents to transfer and swearing when the carrier drops.

      --
      STOP . AMERICA . NOW
    10. Re:Broadband just isn't useful enough. by BrookHarty · · Score: 2

      My god how can this be marked up? Are you even on a modem? I have a 128K link now, and it SUCKS! The only good thing about it is its business class idsl, so I have low ping. If I had this ping on a 768K or 1.5Mb connection I would be in heaven!

      Anyone who says speed isnt needed is smoking crack. I could make a bullet list and pretend I knew what I was talking about too. But the fact is, SLOW LINK = SLOW DOWNLOAD. My time and enjoyment is worth money. Maybe you want to surf at 56K (ha, if..) and wait minutes for pages to load, and get your ass kicked at RTCW or MOHAA. Myself, I need the speed, I use the bandwidth for content I create (Family Photos etc..), VOIP, Multiple people in the house surfing at once, and many more uses than I should even have to list.

      @Home died because it was controlled by Control freaks. They strangeled it, they tortured it, they gave it away cheap, they abused thier customers, they took the money and ran.

      Offer the customers what they want, not what you want to give them. Its not a damn monopoly, took them a while to learn it.

    11. Re:Broadband just isn't useful enough. by mysticalreaper · · Score: 1

      Note all wise readers: The parent is a troll.

      The irony here is that i don't even think the author knew it was a troll. It even sparked some good comments debating the demand for broadband access. Good work.

      However, the demand ISN'T THE QUESTION! @Home had 4.1 MILLION subscribers. That's 45% of the broadband market in the US, and growing at up to 100,000 new subs per month. To question the demand is silly. There is no question as to whether or not the demand is there, it most obviously is. The question is how @Home managed to screw it up. If you have 4.1 million people paying you $20/month for internet service, how to do you end up bankrupt? That's the question.

      So ignore the demand question, and concentrate on the mismanagement question.

    12. Re:Broadband just isn't useful enough. by Anonymous Coward · · Score: 0

      "Web use: 1 hour of 'net christmas shopping via broadband == 6 hours of 'net christmas shopping over a modem."

      Yes, there are Web sites done entirely in Flash, which completely suck on modems. Hint: avoid them. :-)

      "Mail use: 200 e-mails a day == 30 seconds to check via broadband, 10 minutes to check via modem."

      I'm very dubious as to whether you actually get 3.3 MB of email per day, as you're claiming.

      "Research: 100 .PDF files from scholarly journals for a research paper == 1 afternoon to find and download via broadband, 3 weeks to find and download via modem"

      Yeah. And you need 100 .PDF files for each paper you write, or for a thesis? I suspect that most of that time is spent deciding what you actually want -- I happily preview on a modem via google's pdf indexing service.

      "Software: 1 download of Red hat, FreeBSD, OpenOffice, Your Favorite Game Demo == 10 minutes to 1 hour via broadband, NEVER (good luck!) via modem."

      True, this is reasonable. But how often do you download whole freaking isos of Red Hat (or even more so, FreeBSD)? I incrementally upgrade the packages I need, and each small download is no big deal. Also, if you're maintaining a 170kBps transfer rate on most consumer broadband day in and out, your ISP will get pissy.

      The only people that really need broadband are warez traders, in my experience.

    13. Re:Broadband just isn't useful enough. by homboe · · Score: 1

      There is an interesting point that isnt really discussed since slashdot is full of techies. There is a group of techies, there is a group of non techies that love the Internet and love high bandwidth and then there is the group of people that really dont care about the Internet (gasp, I know thats hard for us to believe). One question this post poses was "why was she on slashdot?" Yes, as one moderater scored her comment, flame bait, maybe thats all it was intentional flamebait. Maybe there really are people that think that way about the net and she just happen to see this post on her boyfriends computer. Putting aside the original post as intentional flamebait, and to quote badly the BOFH, "just throw enough jargon at them, they go into idiot mode", it seems to me that most of the replies strike me as this attitute and doesnt really address her true question, "Out of the things she likes(I have no clue what that is) how can high speed internet address this?" As her last paragraph stated, she is waiting for that "killer app" before she invests into broadband. My original killer app was so I could listen to LA Kings hockey games live (well 30sec delay) here in the Northeast. To sorta quote the movie Road Trip, "I can teach japanese to a monkey in 48 hours... its all a matter of relating to the material. " For her, her focus seems to be more social related based upon her answers. For example she would rather go to the library with her friends than look it up online. I know going to college in the 80's using CARL and ERIC were a great help in my research so I couldnt live with out online resources but obviously doesnt interests her. Just remember what interests you and I (damn what did I do with that new boot floppy for my linux firewall) doesnt have to interest her. Another clue to me is that she uses ICQ. I have moved around the country a bit so I have friends spread throughout the US, so having ICQ/yahoo/IM is really nice. Maybe her killer app is live video access to her friends around the US. Much like her comments about how she currently views TV, what ever her "killer app" is, once she finds it, Im sure she'll cant believe she lived with out high speed access. The question is, what does Sojourner like to do, and how can the net help her do it better or more entertaining to her? 4.1 MILLION subscribers are a lot, but is that enough given @home's costs? Maybe their costs were too high and their operations were mismanaged. Are these 4.1M subscribers the techies or wannabe techies type and not the Sojourner types? Should more marketing have been done to these "Sojourner types" to help them find their "killer app"? Of course I could be full of shit and people like her dont exist. Btw Sojourner, what does the "pasty-faced computer dork" comment say about your boyfriend? :) j/k

    14. Re:Broadband just isn't useful enough. by aussersterne · · Score: 1

      Yes, there are Web sites done entirely in Flash, which completely suck on modems. Hint: avoid them. :-)

      Amazon.com, Outpost.com and eBay.com are not done entirely in flash.

      Yeah. And you need 100 .PDF files for each paper you write, or for a thesis? I suspect that most of that time is spent deciding what you actually want -- I happily preview on a modem via google's pdf indexing service.

      A typical paper will have 40-60 citations. So, I am deciding which 50% of the 100 I want, yes. As I have already mentioned to another poster, if you think you will find abstracts and complete papers by searching Google, you have no connection to the word "scholarly" -- Google does not give me access to them because they are not publicly available on the Web. Some of them aren't even accessed through a Web browser, but through other proprietary clients. (If you start bitching about how that's what I deserve for using "proprietary software" I'm going to laugh.)

      I'm very dubious as to whether you actually get 3.3 MB of email per day, as you're claiming.

      If you count attachments, I often get 100MB of e-mail per day.

      The only people that really need broadband are warez traders, in my experience.

      And the only people who object to government surveillance have something to hide and the only people wear turbans are terrorists and the only people who need big hard drives are pedophiles.

      Duh.

      --
      STOP . AMERICA . NOW
    15. Re:Broadband just isn't useful enough. by AviN · · Score: 1

      You don't need a real Internet domain name or an Internet connection to assign DNS names to computers on your network. Just run BIND, create a local (fake) TLD, and add names under it. Set the "search" on the client computers to your local TLD.

    16. Re:Broadband just isn't useful enough. by nugneant · · Score: 0

      I hope for your boyfriend's sake that you know more about how to cook a good dinner than you do about the future of the internet.

    17. Re:Broadband just isn't useful enough. by Erris · · Score: 2
      Can you tell me how you manage to use AOL on a winmodem if your homepage statement is true?

      My boyfriend gave me a Linux CD for our anniversary in a vain attempt to get me interested in computers. I'm sorry to say, it worked; I'm hooked on IRC, Usenet, and hopefully now Slashdot.

      What a fucking troll. AOL does not have a linux dial up client and no one can use winmodems under linux. That you call the Winmodem crappy and shit on everything free software stands for shows that you know what you say is as false as your pretended ignorance. Go away! Hopefully, Slashdot's new toll system will charge for all but anonymous posts and trolls like you will no longer be able to crap up Slashdot pages with self moderated blither like this.

      Broadband, used properly has the potential to make all of us publishers, eliminate long distance bills, and share our lives and work with the world. One huge interconnected network of indepent peers, it's what the internets inventors dreamed of. The applications are now available for free in binary and source code distributions easy enough for a bone headed engineer like me to use.

      The current take over of the net by ATT, AOL/Time Warner, Microsoft and friends will destroy it. That will make all them happy. I will serve untill they turn my connection off.

      A new net must be built, but it looks like new and better laws will destroy that.

      --
      DMCA, Hollings, Palladium. What might have sounded like paranoia is now common sense.
    18. Re:Broadband just isn't useful enough. by Xtifr · · Score: 1

      No need to run BIND either. You can just make up a hosts file with your name mappings, and drop that in the appropriate places (/etc/hosts on *nix, c:\windows\hosts on a windows box).

      Advantages: no BIND process running, with its overheads and potential security issues. Fewer points of failure (each machine does its own resolving,

      Disadvantages: more work when something changes. You have to manually replicate the hosts file to all system whenever machines are added or removed. For anything but the smallest networks, this is a huge problem, and the reason that (almost) no-one uses this approach any more. Still for a small-enough SOHO network, the simplicity and reliability of this approach may well make it worthwile.

      Anyway, it Works For Me(TM). :)

    19. Re:Broadband just isn't useful enough. by Fastball · · Score: 1

      And all we ever needed was 16MB of RAM.

  14. Hire this guy.. by jaxdahl · · Score: 1
    Hire Hossein Eslambolchi (guy from the article).. quote:
    So it made perfect sense that he [Hossein Eslambolchi] would be tapped by his company for the special mission of rescuing the troubled network run by partner Excite@Home. In the year since that move, however, the high-speed Internet service has filed for bankruptcy, lost 4.1 million customers, and, by the time it is expected to close Thursday, will have seen its share of the consumer broadband market plummet from 45 percent to zero.
    Boy... if those 9 states that didn't settle with Microsoft really want to break apart Microsoft, just hire this guy.. MS will lose 50 million customers (and 100 million pirates), and Linux's market share will go up to 95% (5% from BSD, which is still dying).. I wonder where all those hotmail emails will go though.. Linux users will rejoice though, until they find that they can't watch those re-runs of 9/11 .wma files.
    1. Re:Hire this guy.. by Anonymous Coward · · Score: 0

      gotta love the uneducated kiddies that spout the BSD is dying shit..

  15. I know who did it by I+Want+GNU! · · Score: 2, Funny

    It's rather obvious who killed @Home if you just think about it...

    It was Colonel Mustard with a candle in the library. Duh.

    1. Re:I know who did it by groove10 · · Score: 1

      There was no candle weapon in Clue, only a candlestick. It would probably be pretty hard to kill someone with a candle if you think about it.

      --
      MMORPG fan-boy? Prove your worth
    2. Re:I know who did it by Maran · · Score: 1

      "It would probably be pretty hard to kill someone with a candle if you think about it."

      Oh, I don't know... Melt it over their nose and mouth so they can't breath, thus suffocating them. Use it to set light to them. Make them eat it (I'm sure there's something toxic in them if digested)... Loads of ways.

      Maran

    3. Re:I know who did it by forgetful_ca · · Score: 0

      Offtopic? Idiots. Guy trys to be funny and you clods mark him down..

    4. Re:I know who did it by nugneant · · Score: 0

      Candles are basically wax and coloring. Just like the outside stuff on a lump of Gouda cheese. When I went to elementary school, it was a mark of coolness to eat the wax with your cheese. Wax is pretty non toxic. Disgusting as fuck, but non toxic. Now, the string might pose a choking hazard.

  16. The problems are with the consumers by essdodson · · Score: 1, Insightful

    The problems are completely due to consumers. People got too greedy, got too used to fast connections and paying nothing. When prices were elevated to recover costs people wimped out.

    That and idiots who like to complain about service being cut when they violate their TOS and run servers... idiots.

    --
    scott
  17. Who or what killed @home? by Robber+Baron · · Score: 0

    It was a one-armed man!

    :-p

    :-p

    ...what the hell...I got karma to burn!

    --

    You're using her as bait, Master!

  18. Here's a clue... by Anonymous Coward · · Score: 0

    It was Col. Mustard, in the library, with a candlestick.

  19. Great Questions. No Answers. by Schlemphfer · · Score: 4, Insightful

    On the plus side, this article has some thorough reporting. Which is a nice departure from the press-release driven slop CNET usually dishes: "AMD announced its high end end processor will jump from 2.3 to 2.4 GHz."

    On the down side, there's no attempt at analysis. All we know is Eslambolchi might have donated HIV infected blood to a terribly wounded company. In the short term, @Home clearly benefited from his expertise. But his tenure might have destroyed the company.

    This was a good article because it raised some important questions. A great article would have provided answers.

    --
    I'm generally "Interesting," "Insightful," and even "Funny" here. What the hell happens to me at parties?
  20. You missed my point. by The+Sojourner · · Score: 1
    I don't DO any of those things online, and neither do most of my friends. Put yourself in an average technophobic person's shoes, and think about what you just said:

    Web use: 1 hour of 'net christmas shopping via broadband == 6 hours of 'net christmas shopping over a modem.

    Why would your average person spend hours in front of a computer screen trying to navigate some byzantine e-commerce site, when they could call up a couple friends and go down to the local shopping center? You can't underestimate the importance of having that social element when shopping, something which web shopping will never be able to replicate.

    Mail use: 200 e-mails a day == 30 seconds to check via broadband, 10 minutes to check via modem.

    200 emails a day sounds like a rather exceptional number to me; I doubt I receive more than 10 pieces a day. My hypersocial roommate spends more time on Hotmail than anyone else I know, and I still don't believe she gets more than 40 mails a day.

    Research: 100 .PDF files from scholarly journals for a research paper == 1 afternoon to find and download via broadband, 3 weeks to find and download via modem.

    Once again, I would probably head down to the library with a friend or two before I tried to search the Internet for any length of time. I think the "3 weeks" figure you posit for modem users is a bit excessive; I'm a lousy Googler and can still find what I'm looking for in a matter of hours if I'm determined enough.

    Software: 1 download of Red Hat, FreeBSD, OpenOffice, Your Favorite Game Demo == 10 minutes to 1 hour via broadband, NEVER (good luck!) via modem.

    Your average person doesn't download operating systems or game demos off the Internet. I know I sure don't.

    Please realize that people like you who depend on the Internet for everything are a minority. There is a market for broadband in your demographic, sure, but my point was that this demographic that needs/wants broadband is much smaller than the providers think, and it is market forces that killed @home.

    --

    --
    I'm wasted and I can't find my way home...

    1. Re:You missed my point. by Anonymous Coward · · Score: 0

      What kind of a geek are you?

    2. Re:You missed my point. by Anonymous Coward · · Score: 0

      "I don't DO any of those things online, and neither do most of my friends. Put yourself in an average technophobic person's shoes, and think about what you just said:"

      I'm going to head this off at the pass. If you have always on broadband internet access, you use the Internet differently. Your post, subsequent replies and the responses generated prove this.

      I took the highspeed net plunge during the summer of 95 and I'll tell you my useage and the precieved and measured usefulness of the net improved dramatically. Others who don't even use a fraction what I use and have fast always on internet have found their usage change too so I don't think I'm alone.

      pingmeep

    3. Re:You missed my point. by Anonymous Coward · · Score: 0

      "technophobic"

      Then why are you posting to Slashdot?

    4. Re:You missed my point. by Chiasmus_ · · Score: 3, Funny

      I don't need a car!

      I don't DO any of those things, and neither do most of my friends. Put yourself in an average agorophobic person's shoes, and think about what you just said:

      Shopping: 20 minutes of driving to the mall via car == 6 hours walking.

      Why would your average person drive all the way to the mall when there are plenty of convenience stores within walking distance, and you can pretty much order anything by catalog anyway? You can't underestimate the importance of exercise, something which driving will never be able to replicate.

      Mail use: 15 minutes to drive to the post office, 4 hours walking.

      Why would I ever go to the post office? If something gets shipped to me and I miss it, I'll just do a chargeback on my credit card and let FedX try to deliver it again.

      Research: 10 minutes to drive to the library == 3 hours to walk there, 4 hours to walk back with an armload of books.

      Once again, I would probably just make up facts like every other respectable college student before I tried to drive to a library. I mean, who does their research in a library? And who needs to do research anyway? Everything I need to know, I learned in kindergarten.

      Please realize that people like you who depend on your cars for everything are a minority. There is a market for big bloated SUVs in your demographic, sure, but my point was that this demographic wants to jog around until their feet bleed more than GM thinks, and it is market forces that killed the Pinto.

      --
      "Beware he who would deny you access to information, for in his heart he deems himself your master."
    5. Re:You missed my point. by Anonymous Coward · · Score: 0

      Why would your average person spend hours in front of a computer screen trying to navigate some byzantine e-commerce site, when they could call up a couple friends and go down to the local shopping center? You can't underestimate the importance of having that social element when shopping, something which web shopping will never be able to replicate.

      Umm... given that Ecommmerce sales will exceed store sales in less than two years at current trends, someone must be shopping online and spending billions of dollars. There will always be a need for certain types of stores, but the majority of things can not be bought online.

      200 emails a day sounds like a rather exceptional number to me; I doubt I receive more than 10 pieces a day. My hypersocial roommate spends more time on Hotmail than anyone else I know, and I still don't believe she gets more than 40 mails a day.

      200 a day is alot, unless of course you are into newsgroups too. I get around 45 a day, counting spam. But then again, I also get around that many phone calls (counting work) so maybe I am a bit more social than you too.

      Once again, I would probably head down to the library with a friend or two before I tried to search the Internet for any length of time. I think the "3 weeks" figure you posit for modem users is a bit excessive; I'm a lousy Googler and can still find what I'm looking for in a matter of hours if I'm determined enough.

      I have my BA, working on my MA. I have yet to go to a college library, ever. I don't know of hardly anyone, other than the computer illiterate technophobes (who, by the way, will never succeed in life or buisiness) who actually know where the library is. Libraries are a dying thing and in a generation you won't find large public libraries all over anymore... they will act as a print and electronic repository in 40 years. Get used to it, and get into the 90's at least.

      Your average person doesn't download operating systems or game demos off the Internet. I know I sure don't.

      The average internet connected person with a home computer downloads over 200mb of data a year. Broadband users download an average of 900mb a year. These are numbers recently posted as part of a survey I quote below, one taking by Gallup in June 2000.

      Please realize that people like you who depend on the Internet for everything are a minority.

      Umm, not. We are the growing majority. In twenty years I would be surprised if the US Postal service is in existence still, and the majority of stores will actually be online and making most of their profits their. I work in an office of technophobic women and older execs and even they swear they could not survive now with out the internet. You are definately a minority.

      There is a market for broadband in your demographic, sure, but my point was that this demographic that needs/wants broadband is much smaller than the providers think, and it is market forces that killed @home.

      Honey... you couldn't be more wrong. There is a demand for broadband that far outstrips the providers abilty to meet. For every new account being put in to service via DSL, there are five people waiting for expanded capabilities so that they can get it too... Cable is about 3 to 1. Demand has never been higher, and there are now shortages of fiber and equipment to meet this demand to prove it (not that customer accounting and complaints on broadband oriented sites by those in still trapped in modem hell don't provide any evidence).

      Face it, you are a distinct, technophobic minority. You are not connected, unknowledgable, and growing more and more useless to society with every waking second of your life.

      Some numbers: There are 160 million internet connected adults in the US alone.

      Recent numbers indicate that well over half of them have a second phone line, and that each and everyone spends in excess of 15 hours online a week.

      60% percent game online.

      82% percent download files larger than 1mb.

      74% polled said they would get broadband once available and of a cost lower than 60 dollars a month (that's a break point in most phone service regions on what a second line costs plust your ISP charge).

      Thats 80-100 million americans who are NOT technophobes. The same group of respondants (over 10000 polled) spend less hours watching TV, if they watched at all.

    6. Re:You missed my point. by Anonymous Coward · · Score: 0


      Umm... given that Ecommmerce sales will exceed store sales in less than two years at current trends, someone must be shopping online and spending billions of dollars.

      Uhm, sorry, that was me. Normally, I don't spend untold billions, but there are so many great deals online that I just couldn't help myself. I'll try to do better next year.

  21. That was local cached content. by Anonymous Coward · · Score: 1, Interesting

    People using it weren't costing @Home any money. Every city had their own personal proxy server that was also set up as a default that cached the content, so all that high bandwidth useless content wasnt coming over the Inet pipes, but rather from the local server on the LAN. Anyone who didn't use their proxy also was smart enough to change their homepage. So you're theory is bunk.

    1. Re:That was local cached content. by Anonymous Coward · · Score: 0

      And you think setting up redundant proxies all over the place, and then sending the content out daily from the content creators to the proxies didn't cost money?!

  22. @Home died becuase of unrenewed contracts by Arethan · · Score: 5, Informative

    Jesus christ. Every goddam analyst on the planet seems to think they know why @Home failed. It's not rocket science, it's basic accounting.

    You dump a few billion dollars into a nationwide network, and then you convince every cable television provider you can shake a stick at that broadband internet is within their grasp, and that you'll help them deploy it by being their internet access point. You get a few hundred cable systems online, and all is good. You get 50% of their profits for providing the bandwidth, and they are happy because they've found a new source of revenue.

    Your market share continues to rise as your cable systems count skyrockets past the thousands. Everything is great! But then it happens. Being that cable systems are greedy bastards, they start eyeing up your 50% of the profits. Then, the guy in their NOC that actually had the cluestick long enough to set up the whole damn headend for broadband internet has an idea. Why don't we just drop @Home and get our bandwidth from the local telcos? After all, DS3's from Chicago cost thousands more than DS3's from the Bell office down the street.

    And one by one, every cable system that @Home helped set up, went independant. I worked in the cable industry at the time, and I saw it coming from a mile away. Hell, I watched the DS3 from @Home go dead. I day I heard that every one of our markets in the entire state was ditching @Home was the day I told everyone I knew to sell all of their @Home stock.

    But it gets better. @Home wasn't stupid. They knew that cable providers would eventually catch on. So they made lengthy contract with them. The problem is, the contracts ended up benig too market specific. For months, we supported both @Home, and our proprietary network. All new markets going live with broadband internet wouldn't even know what @Home was, as we only offered our proprietary network in new markets.

    Eventually, we bought out the remainder of the @Home contract. @Home was stupid as all hell to let that happen too. That market's size has more than doubled in the past year. They would have been rolling in it. But then again, I supposed that when you're billions in debt, lump sums of cash can sure be appealing to your accountants as they try to fend off the lenders.

    Making a long story short, @Home's demise had little to do with their network, and everything to do with unrenewed/prematurely-ended contracts. @Home's network was incredibly fast. Surprised the hell out of our network engineer at several times. But, you just can't run a business when you're not generating revenue.

    1. Re:@Home died becuase of unrenewed contracts by Anonymous Coward · · Score: 0

      Not to put too fine a point on it but the @Home folks were (are) terrible sys admins.

      I have received countless spam messages from their servers. There must be a bug in their mail system because if the emails are addressed directly to the xchange, the xchange delivers it to all of the users.

      In any event, I have received about 1000 emails today from the same friggin spammer. Looks like someone is getting one last dig into their network before they shut off the lights.

      I'm not sad to see them go...

    2. Re:@Home died becuase of unrenewed contracts by RembrandtX · · Score: 5, Interesting

      Err .. a few glaring errors:

      Cable companies paid @Home $13.00 a subscriber .. thats far from 50% as your average cable company charges $45-$50 a month.

      @Home didn't build anything ... they were essentually a reseller. They leased lines from the 5 major backbones, and in turn acted as a gateway between the cable companies and those backbones .. more or less getting them a 'volume' discount.

      @Home's contracts were for being part of the @Home franchise. {still recogonizable} and for their hosting e-mail and web space. thats it.
      In all actualily .. the contracts probally HELPED the end consumer, as cable franchises we're not allowed to go above a certain price cap, and we're not allowed to sell 'tiered services (like business lines at business rates'. After @Home said it was gonna go bust .. whats the FIRST thing all the cable companies did. Answer: raise their rates .. when the lawyers got no $$ .. you automagically win in court.

      When you throw on top of that Beer-Day Fridays, free massages, and the Sucking black hole which is Excite.com, thats where the $$ went .. not to these imagined things.

      Once Excite came online, those vampires sucked @Home for every penny. I had to deal with no less than FOUR account reps once a week for about 3 months just to sync up our local market homepage 'headlines' with their main page. Thats a lot of wasted man hours that could have been avoided with 1 simple statement.

      [Did I mention there was a slide in the main office, made it easier to get downstairs on Beer-Day Friday]

      --

      --Ne auderis delere orbem rigidum meum, non erravi pernicose!
    3. Re:@Home died becuase of unrenewed contracts by quantaman · · Score: 2

      I day I heard that every one of our markets in the entire state was ditching @Home was the day I told everyone I knew to sell all of their @Home stock.

      Depending on when you found out as opposed to when it was made public couldn't this be considered insider trading?
      We'll make it our little secret;)

      --
      I stole this Sig
    4. Re:@Home died becuase of unrenewed contracts by Trepidity · · Score: 3, Informative

      As for the profits, it's quite possible $13 is around 50% of profits. I pay $40 for cablemodem, and when you subtract the cable company's expenses $26 is not an unreasonable figure for the profit they make on me.

    5. Re:@Home died becuase of unrenewed contracts by Anonymous Coward · · Score: 0

      Nah, it was information obvious to anybody who had an understanding of how the business deals were set up. The stock market was irrational, the people buying the stocks had no idea what they were buying, how secure the fundamentals of the business were, and how simple it would be for the cable companies to cut @home out of the deal.

      If I could ever have imagined that ATHM would soar anywhere near so high as it did, I could have made an utter killing.

      As it was, I did make a decent sum by shorting a few hundred shares at $40 and then covering at $5. (As much as I'd loved to have done it at $300, the thing could have flown up to a thousand before it finally fell.)

  23. Im running XP Professional, at times I used to get higher speeds on @Home, but now I consistantly get decent speeds of ~150-180 KB/sec.

    --

    "We shall show mercy, but we shall not ask for it" -- Winston Churchill
  24. One word... by NOC_Monkey · · Score: 5, Informative

    Excite. Originally, Excite was bought by @Home simply to provide content. However, when Excite's CEO took over, that idea was quickly turned around - @Home's only purpose from then on was only to provide money to the cash-hemorrhaging, media-obsessed, dot-com-fetishists screaming "I'm not quite dead!" after having lost the "portal wars" to Yahoo long before. Had Excite not been the parasite that it turned out to be, @Home would have been profitable, strong, and still expanding today. They had a product that there is clearly a demand for, and (as the article states) in spite of Excite's draining away of every penny that @Home took in (and then some), they still managed to serve over 45% of all home broadband connections in the US. It would surprise me greatly to see any other company even come close to that accomplishment. What killed @Home Network? Excite@Home did.

    --
    -NOC Monkey (OOK!) Experience is what allows you to recognize a mistake the second time you make it.
    1. Re:One word... by Robotech_Master · · Score: 3, Insightful

      And let's not forget the idiotic action of their bondholders at the 11th hour, when they felt AT&T was not offering enough money for @Home's assets. "Let's call their bluff!" the bondholders said. "They're not gonna switch over if they can get @Home for less than it would cost to switch over, even if they have to pay more than they'd like to!"

      Only, whoops, AT&T wasn't bluffing! "Sorry, guys, we've got our own network; we don't need you anymore. Have fun in bankruptcy court." And everyone else soon followed suit. I bet that three hundred million AT&T was offering would look mighty good to those bondholders about now . . .

      --
      Editor Emeritus and Senior Writer, TeleRead.org
    2. Re:One word... by cheezehead · · Score: 1

      What killed @Home Network? Excite@Home did.

      Exactly. The Excite part was the dot.com snakeoil business. The @Home part should do just fine, there is plenty of money to be made in broadband internet access. I have a few friends who envy my ATTBI access. They would pay hard cash for it, but it's simply not offered (yet) where they live (no, they don't live out in the boonies). Same deal with DSL, too far from the local office, voice conditioning coils in the line, we're working on a solution, yada yada yada...

      --

      MSN 8: Now Microsoft even has bugs in their ad campaigns.

    3. Re:One word... by Shadarr · · Score: 1

      Fortunately, none of their shenanigans ever prevented me from getting to Yahoo.

  25. Take me back to 1999 when we were all so happy by Anonymous Coward · · Score: 0

    Ah, the dot-com days. We were all rich. We were so smart. We were the new paradigm. Somehow everything would be free and advertising would save us all.

    Now we look in dumpsters for food.

    1999 - why have you forsaken us?
    Damn you 1999! Damn you to hell!

  26. Moving to Wireless by Anonymous Coward · · Score: 0

    I now have an option against the pathetic offerings from cable and DSL. I can get wireless for half the price. And when this new service becomes bloated and sickly from the drain of executive greed and incompetence, I will drop them too.

    If enough people excercise their options often enough, maybe companies will start to understand that noone likes doing business with a scumbag.

  27. No, your conceptions of "average" are off. by aussersterne · · Score: 4, Insightful

    Why would your average person spend hours in front of a computer screen trying to navigate some byzantine e-commerce site, when they could call up a couple friends and go down to the local shopping center?

    Um, because my budget for christmas shopping isn't $2000, it's more like $200 -- i.e. Amazon.com, not Macy's.

    200 emails a day sounds like a rather exceptional number to me; I doubt I receive more than 10 pieces a day.

    If you're involved in academics or publishing in any way, *everything* is done via e-mail. You get papers, chapters, invoices, complaints, and everything else via e-mail. Busy people use e-mail. If you don't use a lot of e-mail, you must not have to deal with very many busy people. I've got friends in corporate america (no, not technology) who get twice as much e-mail as me. They e-mail at their desk, on their cell phone, on their blackberry, in their living room, and in their bathroom on their Palm, and they're not even in technology.

    Once again, I would probably head down to the library with a friend or two

    You certainly can't get most academic journals at a library, even a university library usually only carries a small subset of them. You certainly won't find any articles from such journals on the net through Google. The only way to get scientific research (no, not the NBC article on the research, the actual research) is to either pay for the journal ($$$$$$$) or pay for a membership to an online database which carries the journal (only $$$$)... But even with the membership, the papers are provided in .PDF format. 100 papers on cranial morphology at 8-25MB each is 800MB to 2GB of .PDF files. If you can show me where to find papers from, say, the American Journal of Physical Anthropology just by searching Google... Please let me know so that I can save $$$$! Of course, even then, I'd still have to download all those pesky .PDF files...

    Your average person doesn't download operating systems or game demos off the Internet. I know I sure don't.

    What exactly makes you average over me? I have two little sisters (out of a total of four) still living with my parents. These two (with their friends) download at least 2-4 game demos a month and play them all the way through, I understand. I don't game very much but they apparently do, and they're girls, 13 and 16 with N'Sync and Dragonball Z posters on their walls. I didn't teach them where to get game demos, I don't even know! Of course, I do download Linux...

    Please realize that people like you who depend on the Internet for everything are a minority.

    Woah. As I said, I depend on the Internet to: 1) save me money when I shop, 2) talk to bosses and colleagues via e-mail, 3) get academic research or other content-rich information (not just Google-searching) and 4) get free software whenever I can. Same as everyone else in the college world and many people in the non-college world.

    Ever think maybe you're a little behind the curve of what "average" is?

    --
    STOP . AMERICA . NOW
    1. Re:No, your conceptions of "average" are off. by Anonymous Coward · · Score: 0

      "Ever think maybe you're a little behind the curve of what 'average' is?"

      (sound of hammer hitting the nail square on the head)

    2. Re:No, your conceptions of "average" are off. by PoiBoy · · Score: 1
      I think you really need to ask yourself if doing things the way you are now is absolutely necessary.

      America has prospered for 200 years before the advent of email and cell phones. Even with high-speed access to the internet, there is no substitute for browsing my university's library.

      Sure, things like email may have made some things easier to do. Unfortunately, many people have come to believe that they are absolute necessities. The fact is that they are not.

      I would suggest that anyone who is constantly using cell phones, email, blackberries, palm pilots, and other devices needs to step back and simplify his life. Very often people become so involved in their day-to-day routines that they forget what is really important. Stress is a deadly killer that can be prevented! It's a matter of priorities.

      --
      Sig (appended to the end of comments you post, 120 chars)
  28. There's no low-bandwidth server option by DahGhostfacedFiddlah · · Score: 1

    If there were, I might consider it. As it is, I use more bandwidth surfing than my server does.

  29. Long time coming. by cpuwizard · · Score: 2, Funny

    Step 1: Build business. Dominate broadband.
    Step 2: Get caught up in dot com mania. Spend 6 billion on dot com in search of a business model.
    Step 3: Spend a few years trying to recover from step 2.
    Step 4: Chapter 11

  30. Internet^2 by Zog · · Score: 1
    Some people complain that attbi service is slower, but I still seem to get good speeds.


    The speeds to most of the commercial net are still pretty good back home (Atlanta) on AT&T Broadband, with one exception: Internet2.

    Before we lost @Home and went to AT&T Broadband, I could regularly get 10-15ms pings to GA Tech, UNC (metalab), and Auburn (here), but since the switch, ping times have gone up to ~200ms on average, and bandwidth was cut from 500 k/s (this was before the cap) to ~20 k/s (with dropped packets and hangs all the time).

    So I did a little research, and it now appears that everything going from Internet2 to AT&T Broadband goes through San Fransisco. Even from my house in Atlanta to GA Tech (maybe 5 miles?). Yeah. And since that's what I mainly use my cable modem at home for (getting updates and stuff off of my main server here), it kind of stinks. A lot.

    But apart from that (and as far as my mom is concerned), it's plenty quick for wandering around on the web and email and all that stuff :)

  31. I'm sorry by The+Sojourner · · Score: 0
    I didn't mean to offend you, and I'm sorry if you did, but that's no reason to be making personal attacks.

    TV, for all its faults, still provides a common cultural base for people in this day and age. Believe me, I've given up the idiot box for lengths of time, and I can't believe how socially isolated the lack of that common medium made me after a while. I'm certainly not any stupider for watching the occasional Ally McBeal episode or CNN newscast.

    (this, by the way folks, is where the sterotypes about females and computing come from. Ignoring that it is a troll, the last line insulting nerds is not a good thing. I am not pasty faced, though I do aim for it. :P )

    I don't see what my being female has to do with my lack of technical fortitude. I'm sure I could become a commandline jock like all you Slashdotters with practice, but I just don't have the time or inclination to do that sort of thing. The computer is just a tool to me, not a pastime or a toy. If that makes me a "troll", then I'm sorry. My "pasty-faced nerd" comment was a bit out of line, but I thought you guys took pride in being geeks ;-)

    --

    --
    I'm wasted and I can't find my way home...

    1. Re:I'm sorry by titaniafq · · Score: 1

      Just one question:

      If you are not technically orientated, why the hell are you reading slashdot? For the Human Interest stories?

      Oh well, never mind.

      --
      -- Do not bite the bait of pleasure till you know there is no hook beneath it.
  32. I know what killed @home by Devil's+BSD · · Score: 1

    Come on, think about it. Excite@Home? Why the heck did Excite put their name on it? if they had any sense they'd put the AOL logo on it and sell it to clueless computer-illiterate people who would pay $100 a month for something they don't know how to use (really, i mean, they pay $22 a month for a f**king 56k connection! that half the time connects them at 28.8!)

    --
    I'm the Devil the Windows users warned you about.
  33. To dispell some unfounded thoughts by Anonymous Coward · · Score: 4, Informative

    I was an @home tech support agent....so I got info from the inside

    @home started up the service and contracted out to cable companies
    we all know this
    problem was the cable companies were pretty money grubbing...in fact @home only got between 25 and 30 percent of profits per subscriber (not the 50% that one person noted) and because @home was losing money from this, they attempted to get the cable companies to alot them 50% of the profits, which halfway happened...they get maybe 40-45 in the end...and the cable companies decided to hike their prices to make even more money (none of them would've been losing any profits by keeping prices the same but they tried to put it off as only @home hiking the prices...bs)
    Att actually built up their network before the contract crisis began and didnt tell anyone (I cannot tell you how I know this for I get killed =] ) and when they knew beforehand that they were already going to cancel their @home contract...or end up buying them. Att opted out as we know, but @home managed to keep contracts with some of the remaining larger contracts. These were to be extended for a short time period but there was too much money to be lost and @home had to just cancel it all. All the money was gone. The reason @home died was almost entirely because the cable providers refused to pay the money to keep the service connected through their lines, and it would've been too expensive of a venture to run the lines themselves.

    1. Re:To dispell some unfounded thoughts by lanalyst · · Score: 1

      I was a @home customer for a few years.. now comcast.

      The bit that always baffled me was if @home was operating at a loss, why purchase excite? In retrospect, that was the nail in the coffin - the contracts started to fall apart after.

      The excite home page had a ceiling of users - @home subscribers - and the point was... click thru ads? When that revenue stream vanished - and I suspect @home was hit early and hard - the bond issues were floated - the creditors were then in control and the MSOs wanted out

      And what did the MSO's have to do? Backbone, email and some web content (comcast dropped news servers). Most started planning when they indicated they would not renew last June - they could have started sooner, but @home had a contractual restriction that prevented the MSOs from developing their own backbone networks.

      BTW, In 3 years with Comcast@home, I never had a price increase. That only came when the cutover took place (went up $5 but if you bought your modem, the price would be the same).

      What AT&T pulled was a sham and if I read 'it was perfectly legal' again, I think I'll barf.

    2. Re:To dispell some unfounded thoughts by 0xA · · Score: 3
      But why do you think some of the cable companies decided to do this?

      My cable provider, Shaw starting building thier own netowrk at least a year before @Home ran into trouble. Thier transition was a lot simpler for people, they already had moved many of thier customers when the Chapter 11 was filed.

      While I don't doubt that greed played a part in thier move, I think they were mostly embarassed. I can recall a 6 month period when you couldn't pay Everquest from 9:30pm till 1:00 am, one of @Home's router on the west cost crapped out on schedule, Every Night. Other network outages and strange behaviour were common, news servers were useless and email just vanished on a regular basis. If you tried to send someone in the Calgary tech community an email and they didn't recive it for 2 days, or it just disapeared nobody was surprised. I was on the phone with a recruiter one day who should have recived my resume a couple days previously, she was wondering where it was. All I had to say was @Home, she just said, "Oh yeah, that happens all the time, do you have Hotmail?"

      I don't think it was any wonder at all that Shaw decided not to renew.

    3. Re:To dispell some unfounded thoughts by Desert+Raven · · Score: 1

      I was an @home tech support agent....so I got info from the inside

      Oh yeah, the tech support staff were definitely on the inside track for business strategy. Sounds to me like you were being fed the inside propaganda.

      It's funny how all these insiders are blaming those evil, greedy cable companies, while never mentioning @home's asinine business practices of buying up money-losing companies for billions of dollars, then selling them for millions after bleeding out every bit of money put into them.

      The only greedy one out there was @home. This is not necessarily a bad thing, however, being greedy and stupid is a very bad thing. Too bad no one there understood basic accounting 101.

    4. Re:To dispell some unfounded thoughts by Anonymous Coward · · Score: 0

      I was an @home tech support agent....so I got info from the inside
      as we all know, the CEO and Board ran everything buy tech support agents....

    5. Re:To dispell some unfounded thoughts by Anonymous Coward · · Score: 0

      --
      this is based on past memories and could be incorrect. My intentions are not to harm or discredit anyone or any entity.
      --

      I would like to add light to some of these outages. @Home should not be completely blamed . I rememeber a few problems were due to servers dying from over heating. In fact, at least three major RDC servers (in the same coloc) were replaced; Only to fail because of air conditioning and ventilaton problems.

      The equipment gave off heat and requires adequate cooling. Keeping them in closets just won't do it. And it was funny, that after the first crash (compenent failure), they thought opening the door and turning on a fan would help the NEW server (wrong *2). And guess who paid for the installation/shipment/equipment (wasn't the MSO)

      Bottom line, greed played a major part in @Home's closure - if only everyone, MSO's included, would put the customers first and forget about competiting amongst one another, we all would have benefitted.

      Nonetheless, I believe having a cripple server operational for three+ months (including Customs hold up) is bad business practice.

      --
      this is based on past memories and could be incorrect. My intentions are not to harm or discredit anyone or any entity.
      --

  34. Solution by Devil's+BSD · · Score: 0, Offtopic

    here's what to do. go to some OTHER site and post it where it's relevant.

    --
    I'm the Devil the Windows users warned you about.
  35. Thank you captain obvious! by BlackGriffen · · Score: 2

    It's nice to hear it from the inside, but it can't be that simple! Haven't you seen any movies? The story just doesn't have any interest to it if it all boils down to "@home had a stupid business model they couldn't maintain." Who will buy the movie rights for that! There has to be something more...

    BlackGriffen

    P.S. It's sad that the analysts can't see the obvious. I, myself, always wondered what the hell Excite@home had to do with anything since AT&T was an ISP, too, and could profit more by just keeping the customers to themselves. I'm just surprised it didn't happen sooner, but if you lose your contracts...

  36. Other mistakes by jbischof · · Score: 1
    They don't seem to pay much attention to the following facts

    1) Executives of @Home payed out multiple millions for shitty little websites that did nothing

    2) @Home made several mistakes by trying to expand when they had no money (see 1) and being unable to provide any sort of reliable service

    3) Many other companies saw what @Home had, and since they had no way to protect their market, everyone else simply split up their market share.

    Why would AT&T support what they could provide themselves, and without all the rookie mistakes that @Home made.

  37. flamebait?! by the+hand+of+god · · Score: 1

    How does this comment rate a "flamebait"? I think the idea that @home overestimated demand and thus over invested is a valid observation. I personnaly know several sorry souls how dont have and dont see the need for broadband. Even a couple a heavy internet users. @home didnt do a very good job of selling their service. Although i admit selling broadband to someone who doesnt use the internet regularly is a tough sell.

  38. Hossein Eslambolchi by Anonymous Coward · · Score: 0

    His ears glow. I could get a job if my ears glowed like that.

  39. Who Loses? Everybody! by therevan · · Score: 1

    From the excellent Wired article: So what went wrong? "Business schools will love this," says one survivor."

    And very very true. Between this and Enron, the School of Management at my University (at Buffalo) should run out of curriculum on this in, say, 2020.

    When Internet providing is exactly like telecomms today.

  40. A good reason to mourn the loss of @home by the+hand+of+god · · Score: 1

    I had a static ip address for my cox@home connection. Now when i want to ftp myself I need to remember to check my constantly changing ip address. Way to go cox, excellent way to subtract value from your service! Can anyone tell me the point of this?

  41. The Leader in Broadband by XBL · · Score: 4, Funny

    It says on home.com :

    Excite@Home
    The Leader in Broadband

    Then right below that it says:

    Excite@Home Reduces workforce as operations wind down.

    Now this is a company with some intelligence! Maybe they should instead put up a black band (of mourning) like on be.com...

  42. Ummmm... by Ionizor · · Score: 1

    Needlessly redundant?

    --

    --
    Todd's Law: All things being equal, you lose!
  43. ATT not so good by maxpublic · · Score: 1

    Ever since the switch I have problems with sudden drop-outs; the service just seems to 'forget' that I'm hooked up and refuses all requests. Sometimes it clears up after a few minutes, sometimes I have to reset the modem. A real pain in the ass.

    With @home I left my network up and running for months with no problems whatsoever. Never a cutout of any kind. The ATT situation can be real annoying when I need to fetch files from home via ftp, only to find that my computer has dropped out and the only way to fix the problem is to drive home and reset the modem.

    Max

    --
    My god carries a hammer. Your god died nailed to a tree. Any questions?
  44. Actually by Anonymous Coward · · Score: 0

    That is uninteresting. I am more interested in who killed Lolo Ferrari. Did she choke, or not? Naturally, some who have been very close to her say.

  45. moderation suggestion by Anonymous Coward · · Score: 0

    -1 overrated

    A lot of clueless +4,+5 posts on this thread tonight.

  46. Re:A good reason to mourn the loss of @home by ComputerSlicer23 · · Score: 1
    Sure that is trivially simple. First off, it is easier to admin a DHCP service (granted DHCP can do the equivlent of static addresses). Second, they don't want you to run services. If you want to run services you need Cox@work, which costs more money.

    ISP's realized that the price point at which you can run reliable IP services is the key to making money. If they provide you (and everybody else) a cheap way to provide services then all of the high dollar high profit customers switch to the same service you get and the profit margins plumet.

    Shortly after that, the number of subscribers is astronomically large because they get cheap access to static IP's that can run IP services. This drives up costs and oh yeah it is cheap so they aren't making any money. They have to build something that scales to huge bandwidth and causes big problems.

    It is my understanding that DSL and ISDN are cheaper for the phone companies to run then analog POTS lines, but they charge so much more because the consumer will pay it. Simple economics.

    As to the point of this story, me and 3 of my buddies could probably design and layout a service that could scale as well as @Home needed. It isn't particularly difficult to build a high volume, robust quality network. It's just expensive to do. I bet that guy didn't learn any new tricks while at @home and was in it to turn @home around.

  47. moderation suggestion by Anonymous Coward · · Score: 0

    -1 overrated

    A lot of clueless +4,+5 posts on this thread tonight.

    this two minute limit is a pain in the ass

    if i had mod points today this wouldn't be a problem

  48. BRAVO TROLL! by xdfgf · · Score: 0

    This is a great troll. It should be added to the troll library. Alan_Thicke needs some competition.

    Now if this isn't a troll I'd have to say this cunt is A rEaL fAt AsS! This kind of female (the term woman is kind when discussing sea beasts. Use gender only) is probably the kind that sits at home on a friday night with a whole bag of hershey's kisses and watches that shitty fucking stand up on Comedy Central. I would expect about 3 minature poodles that have off-white fur from wallowing in their own filth running around and pissing on the empty birdcage in the corner.

    The concept of a "boyfriend" often refers to a dildo that has a name written down the side.

    Shame really. Chubby chasers pay top dollar for "pig fucks" like this. I know I could trick her pussy out for no less than $30.

    Have fun.

  49. Unrenewed contracts - NOT the cause by Anonymous Coward · · Score: 0

    It's easy to blame the demise of @Home on troubles with its contracts with MSO's, but the simple truth is poor fiscal management:

    1. @Home had several dozen completely useless and highly expensive software projects. Platform, Messenger, Self Install Kit, its own browser, and its own Email client just to name a few. Each of these projects would chew up on average of a few million dollars per year.

    2. @Home signed 15-year leases at TOP MARKET RATE per square foot for TONS of office space that was never used. Anyone who visited building 425 in the last year of its existence could tell you it was at 50% capacity, as with every other building on its campus. And there were other buildings leased that were never even used.

    3. @Home was never able to deploy a more automatic provisioning system. Nuff said.

    Ok, so blame the unrenewed contracts all you want. But @Home died several years early because it was bleeding dollars from every which way. The three things I mentioned above accounts for hundreds of millions in cash simply burnt each year. Without these leaks, @Home would have been viable for several more years.

  50. ...and not with their incompetence, huh? by GWGuen · · Score: 1

    I only knew 2 people that had @Home "service" but they both had problems with @Home. Neither of them were running servers or anything else. They just wanted Internet connections and e-mail.

    @Home could never get the connection for my friend's computer set up correctly. They couldn't get a dynamic IP address to work for him so they had to give him a static one. When Charter took over after @Home went belly-up, they had my friend's connection fixed in short order (with no changes on his PC) AND he's had much better bandwidth since then.

    My cousin just knows how to surf the Web and read e-mail but she had problems, too. Her service was always unstable, at least until another company took it over. Her service has been rock solid since then.

    I'm sure that there WERE users who were abusing the service but, more often than not, the service (or lack of it) was abusing the users...

    1. Re:...and not with their incompetence, huh? by ScumBiker · · Score: 2

      I'm running Charter Pipeline now, after the @home death. My connection is substantially slower, averaging 50k/s. Lots of dropped connections, I think the lease for their DHCP is set to 15 minutes. My cable modem rarely stays connected more than 2 days at a time. I originally had Charter Pipeline for my hosting busness about 3 years ago. I dropped out of a 2 year contract because of absolutely shitty service. I'm going to drop them again for the same reason. Luckily, I can get DSL at our new house.

      --
      --- Think of it as evolution in action ---
    2. Re:...and not with their incompetence, huh? by GWGuen · · Score: 1

      Gosh, ScumBiker, my condolences to you! We're in the St. Louis, MO, area and Charter has committed to making this one of their crown jewels for cable services. My friend lost the advantages of a static IP address when Charter took over (which, of course, he wasn't paying for and should never have had in the first place) but he's been able to console himself with 900k rates and precious few dropped connections. I admit that I've never tried to optimize our DSL connection but the best we can normally get is around 300k (at just over a mile from SWBell's switching station). They also charge about $5/month less than SWBell ($45 vs. $50) so it's been very tempting to switch over to them.

  51. You're both wrong... by dbCooper0 · · Score: 1
    It was me on my favorite newsgroups.

    As well as my favorite internet radio ...

    --
    db
    Cig:
    ôô
    /`
  52. Re:A good reason to mourn the loss of @home by cheezehead · · Score: 1

    Besides the points already made:

    Unless my understanding of IP is completely off, it seems to me that dynamic IP will allow them to serve more customers with the same pool of IP addresses (unless everybody is connected 24/7/365). Wheter this is a case of an evil company trying to make more money, or a company trying to keep costs down for their customers, I don't know. That's a different issue.

    Furthermore, a changing IP address should give you a little bit of protection against hackers, right? I know it's no substitute for firewalls and all that, and yeah, Linux is Much Better Than Windows (TM), but it should make life a little harder for black hat hackers. Right?

    --

    MSN 8: Now Microsoft even has bugs in their ad campaigns.

  53. AT&T killed it in their interests by efficacymanUM · · Score: 1

    AT&T killed at home. In fact they were intending upon profiting from the bankruptcy as well. They ran @home into the ground by expanding it and doing various infrastructure improvements, hoping to buy @home back for less than the debt once @ home went bankrupt. Thus AT&T would not only get rid of @home as a cable competitor, it would save on the always costly infrastructure in the process. However (as other slashdot stories testify) they did not get @home for the bargain price they were attempting to, as the judge in the case saw through it (I believe they tried to buy it for something like 300 million less than the debt @home declared). At least the judicial system is standing up to big buisness (at least the judges) unlike the rest of the bought out executive and legislative branches, but I'm sure it will only be a matter of time before some loophole allows corporations to "contribute" to judges.

    1. Re:AT&T killed it in their interests by Anonymous Coward · · Score: 0

      Corps do contribute to judges in the form of "Educational Seminars" underwritten by Big Bu$$ine$$ held at exclusive golf clubs, etc. Such 'seminars' "instruct" judges as to the latest theories etc as to why judgements should favor big business. Since such are paid for by "non-profit" organizations (which are created by the corps as charity projects therefore tax deductible) little scrutiny occurs.
      Give it up yankees only $ will buy "justice" now in USA.

  54. My Guess Is... by Captain+Large+Face · · Score: 1

    I believe it was Colonel Mustard in the Study with the Lead Piping.

  55. What's that saying? by ader · · Score: 1

    ..."Build one to throw away"?

    Looks like AT&T had a great prototype.

    Ade_
    /

    --
    Big Bubbles (no troubles) - what sucks, who sucks and you suck
    1. Re:What's that saying? by Anonymous Coward · · Score: 0
      Ahem .. yes they did. It's called Worldnet.

      The 90 effort was Worldnet folks showing @Home how to run a reliable network.

  56. Re:Advice please! by Anonymous Coward · · Score: 0

    i solved the problem by installing windows 2000, which works. yay.

  57. Who killed @home? by Maran · · Score: 1

    It was Emperor Palp-AT&Tne, using the power of his fully operational Death-Logo ^_^

    Maran

  58. spying no... by Anonymous Coward · · Score: 0

    geesh this article hinted that the person did not have any conflict on building the network while working for @home...

  59. IM SORRY by malachai_321 · · Score: 0

    im sorry i was young drunk i didnt understand that they were watching oh yes, they were watching. damn backstabbing 'hypertext transfer protocol' i shouldnt have realised all the signs where there he swerved to the right. i swerved to the left. it was all over in seconds. @home was gone. and with it, the hopes of 10's, nay, 100's of innocent squirrels, all lacking in the dns entries. and what for? a few round beads.

  60. Re:who widened slashdot? by Anonymous Coward · · Score: 0

    Well, did you know that 81% of slashdots hits are from MSIE? Thats right bucko... you're buddies are all a bunch of Microsoft users! Oh the horror! Almost like they're all a bunch of hypocrits or something... isn't it?

    What, did Klerk's post widen the page in IE?

    This Chick is hot and she smokes the weed. Help keep her out of prison [reneeboje.com]

    Where do I go to contribute money to the prosecution's side?

  61. I killed @ HOME NETWORKS by GoodTech · · Score: 1

    As an early adopter in Cable Modem Technology since the hey days of 1995 as being one of the few orignal beta testers for Fremont. I have the answer to why @ home networks failed. One of the post's I've read already address this issue and indeed it has to do with Basic Accounting. After my intial testing of the technology, I thouhgt to myself, cool this is worth my $40.00 a month and I've had their service for 5 years after that. But One problem! Not once did I ever get billed from @ HOME or TCI at the time. The only time I started to recieve a bill is when ATT took over the service and that was just in 2000. I guesse my free ride is over, but oh well, you guys @HOME have the best technology for $0.00 for five years for free service. They did charge me for the inital install but no monthly service charge, what a deal! :) -Nael

    --
    Good things comes to those who wait!
  62. Seems simple enough to me by md_doc · · Score: 1

    This whole thing seems simple enough to me. AT&T had some share of @Home due to it buying a cable company so they said hey lets see if we can make this thing work because it will be less expensive for us due to the fact that we will get some money back for the other companies that use @Home as well.

    They send in their top guy and make the network go from shitty to great in a matter of months and then @Home says oh shit we are still running in the red we need more money. AT&T says hey lets buy them out this way we make money off our own subscribers and money off Cox and everyone else that uses @Home plus everything is already there cause our guy built it.

    They offer money and @Home is dumb and keeps asking for more and does some stupid stuff to drag their feet. AT&T says shit we hae 805k customers that are going to get pissed if this network goes down so we should make our own network (not like they have not been making networks before they were even called networks).

    Now @Home share holders are feeling retarded because they wanted more money and now they are going to end up with nothing at all so they complain that AT&T did something , when in reality AT&T prolonged them going under.

    --
    --MD--
  63. New Cable Providers by ekephart · · Score: 1

    I'm sure a lot of people are upset about this. They may not have their cable up and running for a bit, but I would urge them to consider how much better it can be with a little restructuring. If you had a good experience with @Home then fine, but a lot of us didn't and are glad to be using more local (if you can call ATT local) providers. These more local carriers are likely more efficient and will offer more reliable service. At the end of last year when ATT split from @Home my connection was down for a few days. Believe me it was hell. But ATT got it back up in half the predicted time of a week and I have had ZERO problems since. They even gave every customer some online gift certificates (real.com and ebags.com). I won't use them but it's a nice gesture, especially after the comletely abismal customer service (or lack of) @Home offered.

    Just my $0.02

    --
    sig
    1. Re:New Cable Providers by Anonymous Coward · · Score: 0

      wanna know something funny?

      it's the same customer service people you were dealing with before on @home *cough*

      it's just a matter of perspective

  64. Hooray! by Akardam · · Score: 1

    We've managed to Slashdot @Home!

    Of course, their webserver's probably an old tin can with an 8086 running off of a 56k dialup (I mean, at this point, can they afford anything else? :)

  65. My fault. by Anonymous Coward · · Score: 0

    I tried to download the Internet to a floppy.

    Sorry.

  66. Are you living in the real world? by aussersterne · · Score: 1

    Even with high-speed access to the internet, there is no substitute for browsing my university's library.

    My university library (Mariott at University of Utah, a notable research university) has 3.5 million volumes, over 1 million photos, 14,000+ journals, 180,000+ maps, a 50,000+ rare books collection, crammed into 500,000 square feet of space...

    But compare the list of journals that it carries in my subject area (10-15) compared to the actual number of journals out there in the world in my subject area (50+) and I still need to use additional sources to get at the remaining information somehow.

    No university can afford to carry EVERY journal in EVERY subject. Of course I can always have the journal volume/issue I need sent from another school. All I have to do is wait days for it to arrive, only *then* to find out if I can even *use* the paper or article in question... Or I can grab the related .PDF file over my broadband connection in the space of five minutes and search it.

    Which would you rather do?

    Sure, things like email may have made some things easier to do. Unfortunately, many people have come to believe that they are absolute necessities.

    Are you in the real world? As an undergrad, I was required to submit fully half of my assignments by e-mail. Computer access and e-mail were not optional; if you didn't want to do it, you could just go home.

    The world is changing. Sure, telephone access is not, strictly speaking, necessary either...

    --
    STOP . AMERICA . NOW
  67. Idiots... by supabeast! · · Score: 2

    Who the hell needs any help figuring out what killed @Home? Let me make it simple: Wasting billions of dollars buying, promoting, supporting, and maintaining Excite.com. Excite was just another knockoff of Yahoo/Altavista when @Home bought it. @Home never had a chance of @Home bringing in enough customers to recoup the cost, and since Excite had no chance of being inherently profitable, the whole thing was just a huge waste of money, quickly draining the life out of a company with an otherwise brilliant future.

  68. Why use that page? by Anonymous Coward · · Score: 1

    I was an @Home customer for a while in Illinois... never once even went to the site. They came in, dropped the modem, told me to use DHCP, did a line test, and I was up and running. Onlye one IP, but NAT was not against the rules and neither was a firewall/router box. I uncapped it the next day and saw an average download speed in excess of 500K during any given time of the day, and this was in an apartment building full of techies and @home customers.

    Problem was when AT@T got in the scene... they culled their bandwith and killed accounts with suspected servers on them, double billed, and refused tech support. They couldn't keep an email server up for more than 24 hours at a time, and they got rid of the the news server. Only good thing they did was ban accounts using Linux.

  69. Re:A good reason to mourn the loss of @home by nrd907s · · Score: 1

    Well, the whole point of being a cable modem user is that you are connected 24/7/365.

    I have to agree that the reason why they use DHCP and dynamic ip addresses is because it's easy and it discourages from you running a server.

  70. 5 * 12 * $40 = $2400 by Anonymous Coward · · Score: 0

    In many jurisdictions, it is within their rights to send you a bill for $2400. It gets worse if they charge you 7% interest per year:
    $480 * ((1.07)^4)
    + $480 * ((1.07)^3)
    + $480 * ((1.07)^2)
    + $480 * ((1.07)^1)
    + $480
    -------------------
    = $2760.35
    and worse yet if they compute it continuously:
    ($480 / 0.07) * (exp(5 * (0.07)) - 1) = $2873.61
    1. Re:5 * 12 * $40 = $2400 by Anonymous Coward · · Score: 0

      And, since he demonstrated in his post knowledge that he was not being billed and should be, in some states at least he could be brought up on criminal charges and server time and/or pay a hefty penalty. Worse, ATT might just audit the old records at some point and he is liable in most state for five years, so he is not out of the woods. What a maaaroooon.

  71. My experience by Anonymous Coward · · Score: 0


    When I signed up for Excite@Home, a few years ago, the service was very good - speed was high, and outages infrequent. When AT&T started to intervene there was a significant service degradation. At the time they took over a few months ago, service became awful. So much so that keeping it was more trouble than it was worth.

    I don't know in other aspects but, in this particular one, AT&T sucks big time.

  72. Parts if not all are probably redundant ... by TheViffer · · Score: 3, Informative

    and if they are mod me down. But here are the facts.

    1) Overspending. They thought there stock would go to 1000000. Spend, Spend, Spend.

    2) Excite. 6 BILLION!!! in cash and stock swap. OBTW, Excite was sold off a few months ago for $175,000 .. @Home should have stuck to the basics and became a pipe. Not to mention should have snuggled themselves really close to Yahoo and went into a partnership with them.

    3) AT&T YES .. you heard me .. AT&T destroyed this company because they wanted the broadband. In 1999 they bough a portion of @Home and were in control of it. So many people do not pay attention to this fact. AT&T found it more beneficial to destroy @Home and switch over the subscribers then by out the remaining shares of the other cable companies.

    Hey, for what its worth @Home was great. I will be honest, I had the service for 4-5 years and ALWAYS had a static IP address (though they liked changing it around now and then). Service was always up, and could do whatever I wanted.

    Well as we know times are changing, but if anything, from the way things look, I am happy to be a Cox customer then any of the others.

    --
    -- Knowing too much can get you killed, but knowing who knows too much can make you rich.
  73. Greed killed @HOME by Anonymous Coward · · Score: 0

    I was involved in the migration of users from @H0me to the C0mcast solution and I found out a couple things. Apparently, C0mcast owned the controlling shares of @h0me with the rest being owned by ATT and c0x cable. There was a clause in the partnership agreement between these three companies that entitled c0mcast to dissolve @h0me at any time. It seems that c0mcast was no longer interested in sharing broadband ownership with these other companies, so they decided to wreck @h0me in order to implement a new service that they will totally own.

  74. Conflict of visions by westfieldscientific · · Score: 1

    The problem here is that there were a bunch of people running Excite@home; at least after the merger with a vision of the internet as the next generation of television broadcasting. Commercially produced content from central servers was gonna rule. Combine multimedia formats + the bandwidth to transmit them clearly and become a media conglomerate (overnight, please)

    Cable companies have their own vision of what they think the net should be, or, more precisely, the direction they wish to steer their subscribers contractually, and in marketing terms. This is still unfolding now, but enough has transpired since November to illustrate their desire for an AOL-type service of tight user control: overmanaged, overintrusive, restricted to the point of uselessness and treating their customers as a byproduct of their business goal of selling information about them and their preferences and interests to marketeers. How well is this working out? Going by the fact that there are so many millions of complaints they can't afford or maintain supervisory control over the staff to answer them all is an indication their surefire plan to become overnight billionaires isn't very likely to happen either.

    Customers who use the net know what they want to use the net for, and in almost all cases it isn't television nor a substitution for a trip to a shopping mall. ISPs, and especially broadband ISPs who just get that point and provide a reliable affordable carrier will succeed in the long run - not become billionaires overnight (which is a flaky ambition anyway) but they'll be around 10 years from now.

    Another good analytical article is posted here on C|net

    The really ironic thing is that the architects of the original @home network got it so right. I used it here for 2 and a half years and recommended it because it was demonstrably competitive: Static IP, OS agnostic real and complete internet, and the service was reliable - not perfect, but reliable. That's competitive.

    The replacement comcast.net service unfortunately isn't, but I'm fortunate to be within DSL range so was able with some effort to move everything of mine over to these guys and so for me at least for now, all is well.

    @home got it right, but it got derailed by a societical bollock stew of venture capitalists, pundits, investors, cable companies, regulators (by doing nothing) and finally it reached baknruptcy court which did the best they could with the mess; leading to my question:

    Is America failing?

    --
    give me a /home where the buffalo roam
  75. I blame their useless Abuse department. by poot_rootbeer · · Score: 2


    I got a handful of Acceptable Use Policy violation notices from @Home for messages I had posted to Usenet, and even had my service cut off completely once. All this despite the fact that I was complying with the posting guidelines in the relevant newsgroups.

    @Home made no effort to check the validity of the claims against me. They (both the complainant and @Home) said I was "spamming and disrupting the group", even though I was doing neither.

    The kicker is that I didn't even receive notice of these violations until my pipe got shut off, because they emailed the notices to an email address THAT DIDN'T EXIST. My username was (mumblemumble)1@home.com, they sent them to (mumblemumble)2@home.com, an account I never created. They apparently created it FOR me after the first message bounced, I guess -- later on I was able to log into the POP server using that account name and get my mail.

    Horrible, horrible, unfair behavior.

  76. Re:A good reason to mourn the loss of @home by Anonymous Coward · · Score: 0

    check out dns2go. Works like a champ for me, and they have a linux client.

  77. It worked just fine...for its REAL purpose (KPCB) by Ars-Fartsica · · Score: 2
    The real goal of the Excite/AtHome merger was to convert KPCB shares of Excite into AtHome shares, so they could be cashed out at a higher value. KPCB people were in control of AtHome and were heavily influential at Excite.

    People analyze this merger as if it had anything to do with improving a consumer product...get real folks, KPCB saw the ship sinking and just wanted to cash out for more money beofre it tanked completely.

  78. What You Just Said Is Potentially Illegal by cjsnell · · Score: 2

    I day I heard that every one of our markets in the entire state was ditching @Home was the day I told everyone I knew to sell all of their @Home stock.

    If your employer was a public company, chances are that they asked you to agree to their insider trading policy. If you really did tell your friends, this would probably be considered insider trading (you had insider knowledge regarding @Home's future) and this could get you investigated by the SEC.

    I'm not an expert on securities law (IANAL) but this might be considered insider trading even if your employer was not publicly traded and if you didn't sign any agreements regarding insider information.

    Achtung.

    1. Re:What You Just Said Is Potentially Illegal by Arethan · · Score: 2

      Both @Home and my employer were publically traded at the time. However, that statement was a figure of speech. (Was on a rant, and it sounded good. I definitely wouldn't have recommended that stock, though.) No one I knew had any @Home stock anyways. Even if I could be linked to this statement on Slashdot, what you have is an uncorroborated statement from over 2 years ago, and no specific stock transactions to back it up. I can't see that standing in any court.

      No worries. :)

      (Hope I didn't sound like a dick or anything. I don't want to sound like I'm talking down to you. Just want to show my lack of worry and why. Cheers. )

  79. Got a free cable modem in switch from @Home by Frank+of+Earth · · Score: 2

    A few weeks before @Home service was disabled in my area, I already got switched over to Optonline using my existing cable modem. I just had to reboot my server [not that I run one using a broadband connection *whistle*] and got a new IP addy which was on Optonline's service.

    Anyways, a few weeks before, they sent me a conversion kit which included a brand new cable modem! I thought that I could use my current modem, but eventually that stopped working and had to switch to the new modem.

    I still have the old one... I guess it makes a nice paper weight. Needless to say, I was very happy with the transition. I should add they didn't charge me for the new modem.

  80. Just think ... by The+MoMo+King · · Score: 1

    soon I will be able to pay not to see an ad with this junk article ...

  81. @Work acquired by New Edge Networks by Webmoth · · Score: 2

    Business customers and certain assets of @Work, the business services arm of @Home, have been acquired by Vancouver, WA, based New Edge Networks, and will be merged with their resale arm, TransEdge.

    --
    Give me my freedom, and I'll take care of my own security, thank you.
  82. Re:A good reason to mourn the loss of @home by Anonymous Coward · · Score: 0

    Use dynamic dns and get over it.

  83. Sales killed @home by Spazmania · · Score: 1

    The article is a bunch of hooey. Sales killed @home. They set a price which was so low that they'd have to supplant UU-Net as the peering king before even a frugal infrastructure would be cost-effective enough to function on their revenue stream. The rest of it is politics and red-herrings.

    Few ISPs employ cost analysts, and fewer still pay any attention to them. That finally caught up with the industry these past 12 months, and companies where sales had triumphed over sense paid the price.

    "Economy of scale" is an analysts' term. You shouldn't use it to justify a price if you havn't done the math.

    --
    Moderating "-1, Disagree" is simple censorship. Have the guts to post your opinion.
  84. Future Troll Gains +5 Karma by Ted+V · · Score: 2

    In a shocking display a humor, a slashdot poster posts a one line comment and is immediately moderated up to 5. A moderater responded, on condition of anonyminity, "It's more important that comedians get the +2 bonus than people who have real thoughts to add. Besides, it's just slashdot. It's not like anyone reads it for the news or comments anyway."

    1. Re:Future Troll Gains +5 Karma by Guppy06 · · Score: 1

      For the record it was two lines, I gained no net karma from it, and the vast majority of my karma has come from "intelligent" and "insightful" moderations.

    2. Re:Future Troll Gains +5 Karma by Ted+V · · Score: 1

      Eh, no offense intended. I think I'm just getting jaded.

  85. I wasn't aware this was a private party. by The+Sojourner · · Score: 1
    Just because I'm not adept with computers doesn't mean I don't like them :-) As a sociology major, I find the impact that global networks like the Internet are having on our society and culture to be endlessly fascinating. And while the "bash" prompt still confuses the hell out of me, my boyfriend (who is the sort of nerd who fits right in around here) is slowly trying to get me into Linux and programming and all that.

    In short, I guess Slashdot and the whole culture it spawned just fascinates the hell out of me, and I thought it was about time I contributed to it. Hopefully my insecure computer bumblings aren't TOO hard to deal with for geniuses like you :-)

    --

    --
    I'm wasted and I can't find my way home...

    1. Re:I wasn't aware this was a private party. by Com2Kid · · Score: 1

      ::notes profession::

      Okay, explains. . . . ah, some things.

      Yes we take pride in being nerds, but. . . .

      Metaphor time.

      You don't walk up to a black guy and call him a N******. Well not unless you want to be flat on your back.

      Well we ARE pasty faced nerds here for the most part, but it is only alluded to jokingly. In addition one most often times has to admit to being such before one can use the term.

      Also, if you say that sociological studies interest you, then broadband SHOULD be of a good deal of use to you. After all, a lot of internet communities can only be (meaningfully) accessed with broadband.

      www.newgrounds.com has a very. . . . interesting culture to it. If you are not on broadband then you will not be able to witness half of it. Well you COULD witness half of it, but nobody has THAT much patience quite frankly.

      I like my two minute videos to take two minutes to watch.

      Oh, and if you want to reference TV, then you are not any dumber if you watch the educational shows on PBS, consider the history channel halfway decent TV but not in depth enough, and realize that Discovery is on crack (but that they still show some nifty gadgets from time to time. Just that most of the time you have read about them on /. a few years before. :) )

      You want sociology compare the Ars-Technica Forums to the Hardocp Forums. BIIIG difference. Quite interesting too.

      Also, on scientific proofs.

      Saying that a piece of technology is going to die just because YOU do not like it is NOT accrete.

      My own MOTHER likes broadband access. Why?

      She does artsy stuff, and only has a small amount of her time to do it. Waiting four or five minutes for a page full of thumbnails to load is not exactly something that she wants to do.

      A lot of elderly computer users like always on broadband, it is significantly easier to use then a dial up modem and the lack of any sort of a wait makes it seem a lot more like an appliance rather then a job that has to be worked at to get anything done.

      (not to mention that if a person is 70 years old they do not need to be spending half of their remaining life span waiting for web pages to load. ;) )

      Artists like broadband access because it lets them do all sorts of nifty things with their computer. A lot of the Artist orientated sights out there on the net are VERY bandwidth intensive.

      Or just for surfing www.elfwood.com it is nice to be able to actualy look at a picture.

      Heck used to be that on the computer I would have my gameboy with tetris by my side so that I had something to do in between sites loading. Ouch.

      Now the Gameboy wouldn't be able to even boot-up in-between sites. :)

      Broadband has a VERY large potential market. In fact it can reach into some places that CableTV does not reach. A good deal of the artsy types do not care for TV but they just go cookoo over Flash animations and homemade movies. (...)

      The elderly who do not want to spend all of their time waiting for pages to load.

      Young children who do not have the patience for web pages to load. ( ^_^ )

      Working aged Americans (hmm, already mentioned elderly.... oh wait, sorry, not a political debate here. };) ) who do not have a lot of extra time on their hands.

      Uh.

      Wow that just about covers everyone. :)

  86. Prof. Plumb by Anonymous Coward · · Score: 0

    Prof. Plumb, in the study, with the rope.

  87. Excuse me? by The+Sojourner · · Score: 1
    What a fucking troll. AOL does not have a linux dial up client and no one can use winmodems under linux. That you call the Winmodem crappy and shit on everything free software stands for shows that you know what you say is as false as your pretended ignorance. Go away!

    You're right, Linux doesn't support AOL or winmodems, and because of this I can't use Linux as my primary operating system. I'd love to get a real modem and a real ISP, but I don't have the cash for it. I can't believe how thickheaded and self-righteous you are. I can still learn to use a Unix system without Internet access under that system. I can know that my hardware is shit without being a "troll". Unfortunately, YOU can not see beyond your own small-minded pettiness.

    The current take over of the net by ATT, AOL/Time Warner, Microsoft and friends will destroy it. That will make all them happy. I will serve untill they turn my connection off.

    Don't be so fatalistic. The fact that wonderful, community-driven sites like Slashdot exist and thrive should be proof enough to you that the Internet is still firmly in the hands of the end users. While corporate-packaged portals like Excite, msn, and Netscape wither away and die, user-moderated and peer-contributed sites like Slashdot, LiveJournal, and Kuro5hin continue to grow and thrive at unprecedented rates. Everyday another technically adept, ambitious writer downloads Slashcode or another weblog system and starts his own site.

    Much like modern music, art, and pop culture, the corporate-owned, glossy stuff only seems to be taking control because it's most visible. They pay for it to be visible. It's not hard to look past the screen of Britney Spears and the Pepsi Generation and see that regular old people are still producing plenty of worthwhile content.

    --

    --
    I'm wasted and I can't find my way home...

    1. Re:Excuse me? by Erris · · Score: 2
      You're right, Linux doesn't support AOL or winmodems, and because of this I can't use Linux as my primary operating system. I'd love to get a real modem and a real ISP, but I don't have the cash for it. I can't believe how thickheaded and self-righteous you are. I can still learn to use a Unix system without Internet access under that system. I can know that my hardware is shit without being a "troll". Unfortunately, YOU can not see beyond your own small-minded pettiness.

      Hmmm, I thought you were a liar. Strange that you can afford the hard drive space for two operating systems and AOL, but not a second modem or a more reasonable ISP. After all, with a $5 used hayes modem and for what you pay AOL you could find a more normal ISP that would provide non propriatory communications and connect under Linux. I'm also unaware of any Xchat clients for windoze. Looked rather trollish. Suppose I could be wrong though, the windows concerns are far away and long ago. Excuse granted. Appology offered under excuse: there are too many fucking trolls wrecking this site.

      My petty concern is that everyone, even you, can serve your own message board, mail and whatnot. Slashdot is a nice news site and place to meet, but we should expect more. The internet was largly built with tax money and companies that were protected by government sactioned exclusive contracts. It belongs to us, not ATT, M$, AOL, or even VA Linux. Consider your ability to express yourself with your own equipment on the pull media that the internet a right.

      --
      DMCA, Hollings, Palladium. What might have sounded like paranoia is now common sense.
    2. Re:Excuse me? by Anonymous Coward · · Score: 0

      "I'd love to get a real modem and a real ISP, but I don't have the cash for it."

      Then get a job, and get your head out of the feminist clouds.

      Look, the most powerful engaging women in the world aren't hung up on "white supremacy" over our poor brown brothers in the middle east and asia. Your whole thought structure is so bourgeous that its amusing to go to a web site that you name yourself after and read the collegiate rambling of neolesbian indulgence.

      Look, most of the world doesn't care about you because you have about the same contituency as, say, the TinFoilHat society. I mean, its cute to watch you gals work yourself up over stuff, but it doesn't amount to anything other than (hate to say it) middle class indulgence.

      The only quibble I have with you is that you force yourself to live like a 3rd world homeless person because you're just too fucking lazy to buckle down and make something of yourself. I don't mean to come down like your father, but its pretty clear that you need to just grow up and take some responsibility for yourself before pretending to be outraged over some global white conspiracy that you know doesn't exist, but lets you have an excuse for not working.

      Honest to god, you'd better fuck like a minx or your boyfriend is a homo. One of the two, but I can see you're just way way way too high maintence. You don't revel in being a women.

      Get a job, get in shape, shave your body hair, and join the rest of society.

  88. Re:A good reason to mourn the loss of @home by cheezehead · · Score: 1

    Well, the whole point of being a cable modem user is that you are connected 24/7/365.

    Interesting. For me it's the speed. I don't really need to be connected all the time. I usually switch my computer off when I'm not using it. Everyone has their own requirements, I guess.

    --

    MSN 8: Now Microsoft even has bugs in their ad campaigns.

  89. WHY WHY WHY by Anonymous Coward · · Score: 0

    I want to know why in the world I can't get just the internet connection without the email address, webspace, etc etc etc. All I want to be able to do from ATTBI is surf the internet. I have my own domain with my own email address and my own web hosting service. I would gladly give up my email addresses, webspace, etc etc and save a few bucks in the process.