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so much for their "Truly Unlimited" ad campaign....

it's like a car rental company saying..."yea...unlimited miles" except they forget to tell you they meant "unlimited miles of walking"

7. Provide customers the right to terminate service for changes to contract terms.

Carriers will not modify the material terms of their subscribers’ contracts in a manner that is materially adverse to subscribers without providing a reasonable advance notice of a proposed modification and allowing subscribers a time period of not less than 14 days to cancel their contracts with no early termination fee.

Great, except the web day pass is no longer offered, 10 days is the new minimum: T-Mobile Internet plans.

You can buy an Android phone for $99 that can go with a prepaid plan: http://www.t-mobile.com/shop/phones/prepaid.aspx#T-Mobile-Comet-Black-Prepaid-Refurbished

Home phone and internet service together usually run around $60 a month (or more), and you need a computer to use it. Looks pretty comparable to me, unless you think poor people shouldn't be able to get on the internet.

It's not 1998, cell phones are not a luxury item anymore. The internet is not a playground for the rich, it is how people find out about the world and stay in touch with friends and family and find jobs and bargain-shop. It is pretty close to a necessity.

If someone can afford rent and bills and food, communication with the outside world is the next thing on the list. You're explicitly saying that we shouldn't care about the prepaid market getting gouged for data because they shouldn't be spending their money on it anyway.

And you misspelled "Champagne," asshole.

3G service in the US is still pretty close to nonexistent outside of a couple of major metropolitan areas, anyway.

Hyperbole much?

If that really happens then AT&T would have a class action lawsuit from irate AT&T customers who have their 3G swamped by ex-T-Mobile customers. AT&T and T-Mobile already have a lot of roaming agreements and T-Mobile will be run as a separate company even after the acquisition. It should stop crap like this http://forums.t-mobile.com/t5/Coverage/T-Mobile-and-AT-amp-T-roaming-agreement/td-p/132907

Go to the T-Mobile forum if you want to know how well this is flying with T-Mobile customers.

The subject should give you an indication.

I explicitly chose NOT to have anything to do with AT&T and now I am forced into it. Does that sound like free capitalism to you??

Capitalism != freedom.

What you describe is capitalism but not freedom. Capitalism naturally tends towards monopolies. Monopolies are more often then not anti-freedom.

Go to the T-Mobile forum if you want to know how well this is flying with T-Mobile customers.

The subject should give you an indication.

I explicitly chose NOT to have anything to do with AT&T and now I am forced into it. Does that sound like free capitalism to you??

Since everything from T-moible works on Wind, I'd say their selection is pretty damn good. Much better than what the big 3 offers anyways.

Methinks it's your carrier

Unfortunately, in the United States, the general rule is the better the coverage, the more locked down the phones are, and the less likely the carrier is to offer a discount on service for bringing your own. A lot of people have carriers with undesirable lockdown policies because the good guys can't get a signal to them.

For regular day to day users of an Android phone there is very little difference in the "openness" vs. and iPhone or WP7 phone.

Well, apart from that "being able to install any app you want" difference.

Android phones usually have some form of security to prevent the operating system from being modified. That's regrettable, but hardly in the same class as being incapable of running software that doesn't fit the arbitrary whims of a hardware manufacturer.

BTW, T-Mobile even provides resources on disabling the firmware locks for its Android phones: http://forums.t-mobile.com/t5/Operating-System-Software/bd-p/AndroidDev

I loaded Keis on my 64 bit, win 7 machine and it would not recognize that the phone was connected. I couldn't figure out the issue until I found a post on the t-mobile site that said it had issues on 64 bit machines. ( Here is the thread http://forums.t-mobile.com/t5/Samsung-Vibrant/Samsung-Vibrant-software-upgrade-to-Android-2-2-Froyo-now/td-p/678871 )

This does remind me of another issue with the phone though. For whatever reason, it doesn't work as a mass storage device via usb unless the drivers are downloaded and installed from Samsung first. There are a completely set of different drivers that need to be installed for using Keis. Again, this is completely lame. What's worse is there are none released for Linux. To get that to work I need to use the Android SDK.

I'm glad your GPS works well, but I think we can both agree that a very large number of people don't share your experience. Googling "fix vibrant gps" returns about 348,000 results and so far the one fix that is supposed to be the most reliable is in the xda forums and involves opening up the phone and messing with the gps antenna or something. I didn't read it all because I new I wouldn't do it.

I don't think that's what he's referring to.

And while I suspect the GP was merely referring to the technical limitations, the reality is that anyone wanting to roll a custom iOS would have more issues than simply the ability to modify it (without source code, without documentation, with technical measures imposed to make it hard to install, etc), they'd also have legal issues, especially if they wanted to redistribute the results.

I'm running CyanogenMod on my Slide. It's better than the stock ROM from HTC - more up to date and more reliable. I can do this because:

1. While the Slide does include technical measures to make it harder to install an unapproved update, in every other sense there are no technical limitations. HTC has published the source code to the device drivers needed to make the kernel work. The entire source code to the Android system is available to anyone who wants it. The code is relatively well documented, much of which having a heritage of two decades or more of open use.

2. All of the above is covered by one or more free software licenses, making it entirely legal to do these modifications.

3. The carrier genuinely has an open attitude towards such activities, including hosting a forum devoted to helping people root and update the operating systems of their phones. T-Mobile has a positive attitude towards those creating alternative Android distributions.

This is a very different situation to iOS. To put the differences bluntly:

• While both systems contain technical measures preventing access to certain parts of the operating system, there are no technical constraints preventing you from installing your own apps under Android. iOS contains technical measures permitting you to only install apps approved by Apple.
• If you wish to modify the Android operating system, you can obtain complete source code via Google and your phone's manufacturer. iOS does not contain any user modifiable components
• If you wish to distribute your modifications to the Android operating system, you may freely do so. You may not redistribute modified copies of iOS and indeed can expect severe legal repercussions if you so much as try.

The Android world is a very different one from the iOS world, and Samsung's actions, ultimately, may be against the spirit of the system, but in any case are circumvented by the system. If Samsung can't step up to the plate, others will. That's the beauty of an open platform.

This page claims that the "content restricted" is due to an optional censorware service that you have turned on.

Exactly how do you think that Sony, Samsung, HTC, Sprint, Verizon or even the Evil AT&T will ban your Google account?

Sony? I gave up PlayStation before PS3. Sprint? Verizon? AT&T? If I ever get a smartphone or mobile broadband any time soon, it'll probably be with the least evil major carrier or its MVNO.

T-Mobile will provide unlock codes for any phone they sell, at no charge. AT&T is a different story.

T-mobile SIM card and T-mobile prepaid/pay as you go plans.

AT&T SIM card and AT&T prepaid/pay as you go plans.

Vodafone SIM card/pay as you go plan.

I have personally used T-mobile pay as you go when I was both living in Europe and America on an unlocked, quad-band phone, which is the same specification that John's Phone offers for wireless connectivity.

Practically any GSM provider with prepaid plans (ie. all of them) will work with it. Are you really trying to say that there is no such thing?

why do you cower? what are you afraid of?

Because I don't have the wherewithal to go through the account registration process, which is a valid reason. That still doesn't answer the question of why you sockpuppet. Do you really have that much free time to make all of those accounts and switch between them every ten minutes to make a bigger fool of yourself? I guess you have no friends or life.

you're completely pathetic.

In other words, I've systematically crushed all of your arguments into a fine powder and you have nothing else to bring to the discussion. You are incredibly predictable and you might want to get help with your little anger/drinking/drug problem. :)

T-mobile SIM card and T-mobile prepaid/pay as you go plans.

AT&T SIM card and AT&T prepaid/pay as you go plans.

Vodafone SIM card/pay as you go plan.

I have personally used T-mobile pay as you go when I was both living in Europe and America on an unlocked, quad-band phone, which is the same specification that John's Phone offers for wireless connectivity.

Practically any GSM provider with prepaid plans (ie. all of them) will work with it. Are you really trying to say that there is no such thing?

why do you cower? what are you afraid of?

Because I don't have the wherewithal to go through the account registration process, which is a valid reason. That still doesn't answer the question of why you sockpuppet. Do you really have that much free time to make all of those accounts and switch between them every ten minutes to make a bigger fool of yourself? I guess you have no friends or life.

you're completely pathetic.

In other words, I've systematically crushed all of your arguments into a fine powder and you have nothing else to bring to the discussion. You are incredibly predictable and you might want to get help with your little anger/drinking/drug problem. :)

Most of the phones I've ever owned have been unlocked, purchased direct from Nokia.

For one thing, only T-Mobile has a discount for bringing your own unlocked phone rather than taking one of the subsidized phones. AT&T has no counterpart to T-Mobile's "Even More Plus" plans that knock $10/mo off voice or $20/mo off voice+data for purchasing the handset and SIM separately. But other Slashdot users appear to be of the opinion that T-Mobile has the worst coverage among the big four. For another, before I buy an N900 phone from Nokia, I want to know whether I will like it so that I'm not out $80 for return shipping and restocking fees for a phone that I turn out not to like.

http://www.t-mobile.com/
"T-Mobile G2
Introducing 4G speeds on
T-Mobile's new network"

So we know unlocked iPhones are limited to running at Edge speed on the T-Mobile network cannot work in the faster 3G mode. But what does the word "iPhone" have to do with this anyway?

Aren't the people using "any" phone on the T-Mobile network, presumably, paying monthly to use that network?

By the same token, isn't it an advantage for T-Mobile that people are using unlocked iPhones at "only" Edge speeds? If those 300,000 users switched right now to using 3G (read "4G speeds") regular T-Mobile phones, wouldn't that cause more strain on the network and not the other way around?

It seems to me T-Mobile is getting the win with this situation. People pay and then also lock themselves into slow speed too! Just so they have an iPhone in their hand. If I was T-Mobile I would think they would encourage this.

There is such a carrier in the US. T-Mobile offers the same plan at $20 less per month and no contract when you just ask for a SIM.

Here's a link to T-Mobile's "Individual Plans" showing the no-contract, no-subsidy discounts: http://www.t-mobile.com/shop/plans/Cell-Phone-Plans.aspx?catgroup=Individual&WT.z_shop_plansLP=individual

Yes, that's a $20 discount per month for a talk/text/data plan. However, T-Mobile's cheapest talk/text/data plan seems $10 more expensive ($80 with contract, $60 without contract) compared to other carriers (e.g. Sprint's $70/mo with contract).

This is why I purchased my Nexus One from Google up front instead of the T-Mobile and Google deal with reduced pricing.

What I like about an unsubsidized Nexus One is the option to only buy a calling plan and just use Wi-fi for the other functions (like an iPod Touch). Subsidized smartphones require you to have a $30 per month data plan, but the Nexus One would allow me to buy data only when I need it, right?

The T-Mobile terms and conditions: http://www.t-mobile.com/Templates/Popup.aspx?WT.z_unav=ftr__TC&PAsset=Ftr_Ftr_TermsAndConditions&print=true

...
17. * Misuse of Service or Device. You agree not to misuse the Service or Device, including but not limited to: (a) reselling or rebilling our Service; (b) using the Service or Device to engage in unlawful activity, ...
18. Our Rights to Limit or End Service or the Agreement. WE MAY LIMIT, SUSPEND OR TERMINATE YOUR SERVICE OR AGREEMENT WITHOUT NOTICE FOR ANY REASON, INCLUDING, WITHOUT LIMITATION, if you, any user of your Device, or any user on your account: (a) breaches the Agreement; ...
...

Buying and selling pot is a federal crime.

I don't believe they advertise it as a "selectively filtered text message service". The only thing I can find about filtering from a quick glance at the messaging section of their website is this, which talks about user-controlled filtering: http://support.t-mobile.com/doc/tm23533.xml

The HTC Desire Z is about to be released as the T-Mobile G2 later this month ($200ish with a plan.) The T-Mobile G2 will have the stock Android UI as did the G1 years ago.

http://g2.t-mobile.com/
http://www.androidcentral.com/htc-announces-desire-z-qwerty-slider

walmart is not offering this t-mobile is. if you go to the t-mobile website they have the same plain for prepaid phones. http://www.t-mobile.com/shop/plans/prepaid-plans.aspx?WT.mc_n=PrePdPlnsOvrMain&WT.mc_t=OnsiteAd

sure
TMo:
$99/mo for two lines
$30/mo for 3 additional lines
Family of 3 pays $43/mo per line, totaling $129/mo
Family of 4 pays $32.25/mo per line, totaling $129/mo
Family of 5 pays $25.80/mo per line, totaling $129/mo

Walmart:
$45/mo for one line
$25/mo for each additional line
Family of 3 pays $31.67/mo per line, totaling $95/mo
Family of 4 pays $30/mo per line, totaling $120/mo
Family of 5 pays $29/mo per line, totaling $145/mo

(OO.org Calc = kinda a pain, actually)

Individual
http://www.t-mobile.com/shop/plans/Cell-Phone-Plans.aspx?catgroup=Individual&WT.z_unav=mst_shop_plans_individual

Family
http://www.t-mobile.com/shop/plans/Cell-Phone-Plans.aspx?catgroup=Family

The Even More Plus plan is the contract free version similar to the Walmart option. Looks like you get to pay ~$5/mo extra per line to avoid Walmart and deal with T-Mo directly, however.

Individual
http://www.t-mobile.com/shop/plans/Cell-Phone-Plans.aspx?catgroup=Individual&WT.z_unav=mst_shop_plans_individual

Family
http://www.t-mobile.com/shop/plans/Cell-Phone-Plans.aspx?catgroup=Family

The Even More Plus plan is the contract free version similar to the Walmart option. Looks like you get to pay ~$5/mo extra per line to avoid Walmart and deal with T-Mo directly, however.

T-Mobile in the US uses Band IV, which uses 2100 only for the downstream data, not upstream. Wikipedia article.

T-mo uses Band I and Band IV. The upgrade to band I (using 2100 for both channels) was made earlier this year, T-Mo are now selling Band I only devices as well as Band IV. As always dont rely on Wikipedia as an authoritative source of information.

While T-Mobile's towers may be capable of 21 Mbps HSPA+, the G2 itself can only do 14.4 Mbps, according to the fine print on T-Mobile's teaser site. Of course, you'll get nowhere near this in real life, but if you have a 7.2 Mbps HSPA device, and you're expecting it to be 3x as fast as whatever you get in real life on that, you'll be disappointed to only get 2x that, at best.

http://g2.t-mobile.com/

That's all fine and good, but it is terribly difficult (if not impossible) to find a service plan that actually costs less if you already own a phone.

Two words: Tea. Mobile. I imagine that your complaint is that either A. that T-Mobile doesn't advertise Even More Plus or that B. Verizon and AT&T have better signal coverage than T-Mobile where you live.

Another consequence is that we suffer terribly from sticker shock if we have to replace a phone ourselves.

I think of a PDA or smartphone as a pocket computer roughly equal in CPU power to an entry-level subnotebook PC. How much does it cost to replace a netbook?

Look at T-Mobile

Has T-Mobile fixed the lack of coverage that it had a few years ago? And with the Nexus One officially out of stock at Google.com and not available from T-Mobile, where would a non-developer buy one?

Look at T-Mobile: http://www.t-mobile.com/shop/plans/Cell-Phone-Plans.aspx?catgroup=Individual&WT.z_shop_plansLP=individual

The Even More Plus plans mean you buy the phone, and then pay the service at a lower rate.

On most prepaid plans that I've investigated, I would need to add minutes every three months just to keep the service activated. That's why years ago, I switched from Centennial (a company that AT&T has since bought) to Virgin Mobile because Virgin service lasted longer between top-ups (90 days instead of 30). Apparently, T-Mobile pay-as-you-go voice service lasts 90 days too, and it appears to be priced competitively. So would you call it a good deal to use the $6.99 SIM card seen here and buy the phone at MSRP elsewhere?

Personally, I would buy a T-Mobile or unlocked GSM phone on eBay used (or even new for the cheaper phones). They often come with a SIM or if not, you can get them free a lot of times from T-Mobile (Heck, I had like 10 of them sitting around my house as one time, since every new phone comes with one, but I just moved my old one to new phones, so they stacked up). I just sold an old flip phone on eBay for literally $.99. It was about the equivalent of the Audiovox you listed (I think it was an LG). You can shop around there and pick one up. If you get an unlocked one, you'll have the added bonus of being able to travel internationally with it and pop in a Prepaid SIM wherever you go. That is a very, very useful feature for me, since I travel internationally a lot. Maybe not so much for anyone who doesn't travel though.

In a turn-based environment such as a web forum, it is difficult to find the right word to use the first time: "PDA" vs. "MP3 player" vs. "handheld computer" all have their connotations and emotional baggage. Before UMTS and EV-DO became common, did you have a PDA?

So are you asking about a PDA? I can't really recommend one, since I have used my phone for that type of function since, hmm, about 2002? Whenever the Rainbow was released (small clamshell phone, one of the first color screens). Have I ever owned a PDA? Yes, but I stopped carrying it pretty quickly, as I never really found a use for it that outweighed the hassle of carrying it around. Anything I wanted/needed to do was too cumbersome on a PDA and I found myself using a laptop. So yes, I've had PDAs in the past (last one I had was the first generation HP IPAQ or whatever it was called, if that tells you anything).

I think, however, that the original point was that with the Galaxy S, it's truly the first phone I feel that I can ditch the iPod for and not lose any functionality. Up until now, I have always felt I needed a separate MP3 player to get the functionality and storage space that I wanted.

In fact, if you just purchased $100 worth of prepaid minutes, you'd have more than 2 years worth of talk time

On most prepaid plans that I've investigated, I would need to add minutes every three months just to keep the service activated. That's why years ago, I switched from Centennial (a company that AT&T has since bought) to Virgin Mobile because Virgin service lasted longer between top-ups (90 days instead of 30). Apparently, T-Mobile pay-as-you-go voice service lasts 90 days too, and it appears to be priced competitively. So would you call it a good deal to use the $6.99 SIM card seen here and buy the phone at MSRP elsewhere?

I want my MP3 players to play music, not do other things

In a turn-based environment such as a web forum, it is difficult to find the right word to use the first time: "PDA" vs. "MP3 player" vs. "handheld computer" all have their connotations and emotional baggage. Before UMTS and EV-DO became common, did you have a PDA?

T-mobile has a data-only SIM for $40/month with a $35 activation fee. They claim "No overages! (After 5 GB, data speeds may be reduced)."

http://www.t-mobile.com/shop/plans/cell-phone-plans-detail.aspx?tp=tb1&rateplan=Even-More-Plus-webConnect-Overage-Free

There's a zillion options, I personally use the T-Mobile myTouch 3G Slide. It costs around $450 (officially, $350 if you hunt around) unsubsidized.

To that, you probably want it unlocked, in which case you'll have to subscribe T-Mobile for three months (~$75pm, so $215) and ask them to unlock it after that.

The Slide has 2.1, with a 2.2 update "RSN". If you can't wait, there are instructions for loading the Cyanogen variant on the Internet, I believe (I haven't tried it.) You can get a start on rooting the box from T-Mobile's Operating System and Software Development forum (yeah, that's TMo's own forums.)

Just to re-iterate, this is the phone I, and my wife, use. I am not on a contract, I can cancel at any time without penalties, I bought both phones without signing a contract, and because I bought it outright, my plan costs around $20pm less than it would cost if I had bought it subsidized. I'm not going to especially recommend the Slide over any other Android phone T-Mobile offers, the Samsung Vibrant has apparently got a lot of good press, and, well, go to T-Mobile's site and browse the Android phones and you'll see the choices.

What's stopping you going down the high street, buying an android phone and using that?

What's stopping me is the $2,000 contract that comes with it. As I wrote in this post, I don't "want yet another monthly phone bill."My current phone is an Audiovox 8610 for which I pay 7.13 USD per month to Virgin Mobile USA because I use it for urgencies. I highly doubt that the local T-Mobile store will sell me a Nexus One for use with one of its prepaid plans.

I just visited T-Mobile's online store, and Search Results for Nexus One states: "Looking for the latest Android device from Google? Pricing and product details on the Nexus One can be found at www.google.com/phone." That page gave me the error message I mentioned in this post. So it appears that in the United States of America, the Nexus One is truly sold out.

At least in the UK

I live in the United States, where pay-as-you-go plans are associated with low-end feature phones.

What's stopping you going down the high street, buying an android phone and using that?

What's stopping me is the $2,000 contract that comes with it. As I wrote in this post, I don't "want yet another monthly phone bill."My current phone is an Audiovox 8610 for which I pay 7.13 USD per month to Virgin Mobile USA because I use it for urgencies. I highly doubt that the local T-Mobile store will sell me a Nexus One for use with one of its prepaid plans.

I just visited T-Mobile's online store, and Search Results for Nexus One states: "Looking for the latest Android device from Google? Pricing and product details on the Nexus One can be found at www.google.com/phone." That page gave me the error message I mentioned in this post. So it appears that in the United States of America, the Nexus One is truly sold out.

At least in the UK

I live in the United States, where pay-as-you-go plans are associated with low-end feature phones.

You are full of shit.

http://shop.vodafone.co.uk/shop/sim-only-plans/all-sim-plans
http://shop.orange.co.uk/mobile-phones/sim-only/
http://www.telenor.no/bedrift/produkter/mobil/tjenester/datakort/
http://www.t-mobile.com/shop/phones/Cell-Phone-Detail.aspx?cell-phone=T-Mobile-SIM-Card
https://www.wireless.att.com/GoPhoneWeb/goPhoneLanding.do?method=activatePayGo
http://www.thebeijingguide.com/communications/mobile_access_in_beijing.html

So long as I continue to buy unlocked I have a true unlimited plan for as long as I feel like sticking with AT&T

But you're paying the same price for phone service as someone who keeps getting a new subsidized feature phone every 2 years. Unlike T-Mobile's rate structure, AT&T doesn't give you a $10 (voice) or $20 (voice+data) per month discount on your phone bill for bringing your own phone. And buying direct from the manufacturer doesn't give you a chance to try the phone in person.

As LTE gains traction for 4g it may eventually be possible to buy an unlocked phone that works on all 4 carriers

Sprint uses WiMAX, not LTE. Besides, each LTE carrier will still use a different band.

You save 10 dollars a month on your contract. That's 240 dollars over the course of a 2 year contract.

With data, you save $20 per month and $480 over 2 years: http://www.t-mobile.com/shop/plans/Cell-Phone-Plans.aspx?catgroup=Individual&WT.z_unav=mst_shop_plans_individual

http://www.t-mobile.com/shop/plans/Cell-Phone-Plans.aspx?catgroup=Individual&WT.z_shop_plansLP=individual The Even More Plus plans have no phones and are $10/mo cheaper. There's corresponding family plans. Best of luck.

[An advertised discount for bringing your own handset] is really a totally different thing from actually itemizing the payment on the loan they granted you on your $500 widget.

T-Mobile offers that too, unless there's some obscure provision that doesn't allow combining it with Even More Plus plans.

[An advertised discount for bringing your own handset] is really a totally different thing from actually itemizing the payment on the loan they granted you on your $500 widget.

T-Mobile offers that too, unless there's some obscure provision that doesn't allow combining it with Even More Plus plans.

You could also take advantage of a Google Voice account on top of whatever number you use to get your room/desk phone to ring along with your mobile phone. If I recall, t-Mobile offered a service where you could switch to wi-fi with your phone. I don't know if they still offer that, though. It was called @Home: http://support.t-mobile.com/doc/tm23449.xml

T-mobile has the lowest price for data-only service, at $40 monthly. This has been the case for years. If you've got your VOIP setup down, you already know this is all you need. One SIM allows easy-tethering also.

http://www.t-mobile.com/shop/plans/cell-phone-plans-detail.aspx?tp=tb1&rateplan=Even-More-Plus-Smartphone-Unlimited-Web-E-mail

My brother drives a truck around Northern Arizona and I've been trying to get him to switch to such a plan, but he says there's nothing like Verizon coverage in the area, (and what he really wants is voice service). If anyone has any comments on T-mobiles coverage in N. Arizona, I'd like to hear. When I look at T-mobiles coverage map, it looks pretty good along all the highways, to me.

would be nice to have a "child account" for, well, kids; one which covers communication with few selected numbers but works like prepaid for the rest (without limiting communication with few selected numbers once prepaid credit runs off)

So, something like T-mobile Family Allowances then?

It presupposes that you, as the parent have a line on the same plan.. but that's a pretty safe assumption, rite?

Okay, I'm in LA. Show me a mobile operator that will let me just get an Internet connection for my smart phone.

Uh...... this has got to be a trick question, right? Like the carrier has to support YOUR smartphone, or you fear jailbreaking or you've already sliced it up with a chainsaw, or don't want out of a contract, or something?

If not, then this is just the first thing that I found. 8I

Have you actually called tmobile lately to get the rates, plans you mention? I couldn't find a way to downgrade then either online, or via customer service operator.

I just switched from a contract plan to a contract-free plan a few days ago. Unfortunately there was an error on the my.t-mobile site so I had to call them, but it still only took about 10 minutes to get everything switched over.