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Ask Slashdot: How Should Sony Compensate PSN Users?
ogar572 writes "So Sony is going to give 20 million+ PlayStation Network users (numbers vary based on what article you read) two free games and free credit protection (US only) for what happened a few weeks ago. I for one do miss playing Black Ops online, but I have made it through this outage by doing other, more productive things. What I am most frustrated about is the lack of consistent details and information via email about what is going on. Now Sony says that they are going to compensate us with two free downloadable games (more than likely I have never heard of these games before). I would have been satisfied with the free credit protection. Now that they want to offer me 2 games, why can't I pick any 2 games that I want? I mean, my personal info is now probably being sold on the black market because of Sony. What do you think Sony should do, if anything, to compensate for what has happened?"
Well what do you want exactly? Shit happens. I will see slashdotters complaining about this whole thing again on this story. Some even complained that Sony isn't bringing PSN up while it was insecure. Yeah yeah, Sony is evil, they tried to boot off hackers from the games, why isn't sony giving us ponies after this and could we please have someone mention the 10 year old audio cd DRM thing just one more time?
/. story comes) you could actually be productive and do some work. Then maybe instead of trying to figure out what to demand from Sony you could just buy those things. And no, recession isn't an excuse. There is always some work available for a young fine fella who isn't afraid to work hard and enjoy the results.
What I want from Sony:
- Two free games
- A free dinner at a fine restaurant with a female Sony representative (hey, can't get a date, so might just go for it!)
- A nice big mansion
- My own yatch
- A Thai ladyboy for some fun
I think it's only fair. I mean, my personal info is now probably being sold on the black market because of Sony.
Now, we get you're disappointed at Sony. Then stop buying their products and get on with your life. The time you're spending on ranting about this (and then completely forgetting the thing until next
Send 'em Xbox 360s.
allow hackers to flash custom firmwares and still play on PSN for starters.
And some sushi would be nice
1. They helped them kick the habit.
2. They introduced them to other game devices.
3. They taught them the dangers of undeserved trust.
These are pretty big lessons.
IMO, Sony should do nothing. They should pack it all in and sell off their assets to competitors.
How many times does Sony have to abuse our trust before we stop going back like some beaten spouse who thinks maybe, just maybe, this time he really means it when he says he's done drinking and is going to counseling and will really change?
Sony is no longer, if it ever was, a company with which you should place any trust. They have deliberately infected machines with malware. They have a record of producing shitty stuff (like exploding batteries). They failed to take proper precautions to protect personal information.
It's time for Sony to take the honorable way out and commit seppuku.
"Trolls they were, but filled with the evil will of their master: a fell race..." -- J.R.R. Tolkien on Olog-hai
All I want is for Sony to get things back online and learn some lessons from this. I don't want gifts or subscriptions or any other stuff. Just learn the importance of pro-active security measures. Always be validating the integrity of your systems. Have people on the payroll who can deal with these things instead of having to hire out for them after the fact. Especially when you're directly involved in litigation and supposedly under threats of "hacker" groups. And learn how to communicate with your customers. Take a lesson from the LastPass guys, for example.
I don't want trinkets. Just get your shit together.
I would be happy with selecting 2 games (anything i want from)
Sony should buy it's users a Microsoft XBOX-360 and a year of XBOX-Live subscriptions.
Just getting the ironic comment out of the way...so we may have intelligent conversation from this point forward.
Add Xbox live to PS3
Someone needs to REALLY accept responsibility.
What about me? So, they fsck up for everybody, but only US users get some sort of compensation and protection from THEIR mistakes?
Onda Technology Institute
...we nuke the whole thing from orbit. It's the only way to be sure.
my personal info is now probably being sold on the black market because of Sony
This really is the key here. They can compensate people for the down time... but there is very little they can really do about the personal information thing, which to me is a much bigger deal. They can't compensate everyone adequately, they'd go bankrupt. What they _could_ do is offer the token compensation they are proposing, and have a much bigger compensation package for anyone who can prove they got screwed due to their info leaking out. Maybe free hardware and access for life or something. Not really much benifit to them though, and would probably be abused somehow.
I've already ranted that our system in general is screwed up, and while there are (some) legal protections, the kind of data Sony had to be stolen should in a perfect world be of no concern. Relying on any piece of information that can't readily be changed as a credential (and in too many cases the only credential) is insane. And before I get flamed, no, I don't have a solution at hand... but surely we can come up with something better than "yup, the address matches, here's a credit card!".
As a close second option, I'd love a system where Sony doesn't need any of that data. All they need is a _public_ credit card number and some kind of auth code that's generated via keyfob/SMS message/whatever and is tied to company/amount/date. If we didn't have to give all our personal info to every company we do business to, this would mitigate these kind of issues.
I mean, my personal info is now probably being sold on the black market because of Sony.
The only thing being sold is probably your billing info, which you should have cancelled if you're so worried about it.
Make it compulsory for ALL new games to be functional without requiring PSN even once
You should be able to buy a PS3 and use it till the end of its Hardware life without any internet access at all
I would feel reasonably mollified if they gave $15-$20 to spend at the PSN store. This would have the added bonus of spurring sales for developers who are losing out right now because it's down.
I could care less what Sony does with PSN. Hacking happens to everybody. It's how you handle the situation that really shows the quality of a company. Look at how open and honest LastPass was with their security incident, while Sony hid information for a week and still won't disclose what actually happened. I don't think bribing people with free games will restore faith in Sony as a company.
Well they won't be giving people any sort of physical or tangible deals, or anything with an associated production cost, that's for sure. (i.e. physical copies of games, discount on next console). It'll be some sort of credit, i.e. 3 months of free online play.
Global warming and other natural disasters are a direct effect of the shrinking number of pirates - Gospel of the FSM
What I want is for Sony to stop being a dinosaur of a fucking company that supports the BSA, and start being a company that sticks to best practices. what the fuck kind of company stores old archived sensitive data on a networked server in 2011, and then proceeds to grandstand against how it must be anonymous and basically mislead the public in it's entirety?
People don't have the decision to retroactively fix the fact that they trusted a corporate identity with their information and that corporate entity just fucked them over bigtime.
OK, I can hate on Sony as good as the next guy, but this statement just got to me:
I would have been satisfied with the free credit protection. Now that they want to offer me 2 games, why can't I pick any 2 games that I want? I mean, my personal info is now probably being sold on the black market because of Sony
So you were fine with a small compensation, but once they offered you more than what you originally wanted, now you want more than they offered?
A blow job a week for a year would be adequate.
Instead of free games, I want a method by which Sony will completely delete all information they have about me. Regardless of how responsible they'll be in the future, they had their chance and they blew it.
Dear diary: Today I stuffed some dolls full of dead rats I put in the blender.
Sony is giving you a free service that you didn't pay anything for. Why exactly is anybody expecting compensation? If there are actual damaged due to the need to get a new credit card or whatever, sure, they might be help liable, but for average Joe who only enjoys the free service and never entered the credit data in the first place? I don't see any need for compensation there at all.
That said of course I wouldn't mind it getting two free games, but I don't see that as compensation, but simply as additional marketing to bump up the image of PSN, marketing that others do as well, even with out ever having lost your data (GOG.com gives you five free games on login, Valve gave Portal away for free for a few days, etc.).
Now that they want to offer me 2 games, why can't I pick any 2 games that I want?
Cry me a fucking river. You get your free credit protection, what more do you want for not being able to play your precious video games through a free online service?
(I presume based on the OP's inane whining that they are not paying for PSN+.)
/* No Comment */
Having never owned a PS3, I was not personally affected by this breach, but I have friends who were. The offer by Sony to provide free credit protection is admirable, but the offer came too late for those I know who were affected. They signed up for their own credit protection plans as soon as they became aware of the problem, while Sony did not offer protection until some time after. They might be able to switch over now to Sony's free plan, but they should be compensated for the money they were already forced to spend on their own credit protection. Given the difficulty in determining who paid how much for what, a blanket $20 payment for everyone affected would not be unreasonable.
Comment removed based on user account deletion
2 free downloadable games does not mean any loss of revenue for them. It is extremely easy for them to give 2 free downloadable games. And if Sony thinks that will satisfy it's customers then they are horribly wrong.
I want Sony to either give OtherOS back or refund it's customers on the loss of OtherOS and the PSN outage, and also pay for 5 years of identity protection.
I kind of hope that Sony were able to go broke over this. It's their own fault. They thought so great of themselves and then within 10 months Sony has been brought to their knees because of their security fails.
You get what you pay for. And since you pay, oh, NOTHING for PSN then that's what you deserve to get in compensation. Unless you're PSN Plus user or you have bought PSN games from them that you can't play offline, then STFU. This isn't Xbox Live, this is a free service that Sony generously provides. If you don't like it, buy an Xbox and pay them $5 a month for the privilege of what Sony gives you for free.
SJW: Someone who has run out of real oppression, and has to fake it.
But it would be over far too quickly.
I'm satisfied with the consumer-end bargains that they're offering for PSN users like myself. The one year of identity theft protection is a big help, plus two game, even downloadable ones, are a nice touch as well. Retail vouchers would've been better, of course.
But the only other thing I can ask is that, going forward, Sony should now be required to answer to a higher-up authority in regards to network security. What I mean is that, since Sony dropped the ball on such a massive scale, it could be argued that Sony should have to retain the services of a third-party security firm (not the government, mind you) to provide auditing and oversight at all times over the PSN, ensuring that this kind of breach can never happen again. Or at least, if such a breach occurs, consumer data is protected against the intrusion. This includes making sure that Sony keeps everything up to date, encrypted appropriately, and completely separate credit card information, personal data, and game-related profiles on their web servers into different locations so that hacking a user's gamer profile doesn't grant access to his/her personal data or credit card info.
Question: in order to receive the free games, will you have to accept a click-through agreement and sign away your right to sue Sony over the breach?
...when you bought a $600 console to use it, as compared to $300 on a competing console that charges $50 yearly for online service.
(in response to several posters on this thread)
Shit happens so sit back and do nothing about it. Really? That kind of attitude is exactly what lets corporations tread all over people.
BLOOD.
I want to get in on a class-action.
1) Free credit protection for at least a year
2) Reimburse banks for reasonable and actual costs of changing credit card numbers for customers who want to do so.
3) Change their back-end so this information isn't stored longer than it's needed, working with banks if necessary.
4) Any customers who have under-$1000 actual damages beyond this should be reimbursable upon proof of loss and anyone with higher claims reimbursable upon proof of loss and at least a cursory fraud investigation (yes, people will try to scam Sony if they do this)
By the way, the banking industry needs to come up with a way of "limited use" credit card numbers that are good for only a single payee for recurring purchases like online services, utilities, etc. where the account number will be stored for longer than one billing cycle. That way if it gets stolen it's useless.
Knowledge is how to play a game, intelligence is how to win, wisdom is knowing what game to play.
How will Capcom compensate the people who weren't able to play its games, which refuse to boot without connectivity?
Twinstiq, game news
They shouldn't have to pay anything. If anything they should be paid.
I think 50$ in PSN credit would do nicely. The credit protection and stuff would be good. Oh, and for humiliation they should have to change the "It only does everything" to "It used to do everything, but we're taking that away slowly"
Where does the signature go?
They could start with untangling the Netflix app from the PSN. There are so many occurrences of backward compatible PS3's dying after firmware updates that I feel I'm rightly cautious against upgrading willy-nilly and take time to research whether there are many problems being reported on each firmware release, but Sony has other ideas. In their effort to combat piracy (which they themselves actually spurred on by removing the "Install OtherOS" launch feature, and I'm still not happy about that) they made what otherwise would be a PSN independent Netflix app require a successful PSN log-on before functioning, in the hopes of forcing people to choose upgrading to keep Netflix functionality rather than staying on an older firmware and running unsigned code, but that's not the only people it hurts. I haven't done anything wrong from Sony's point of view with my PS3's, but am constantly faced with restricted access to Netflix service. I started buying extra PS3's back when Netflix required the streaming disc, and while a bit clunky, it worked brilliantly and functioned regardless of whether I was completely up to date on firmware. I just want to go back to that level of functionality, the less-restricted functionality the system had when I bought the rest of the way in, and as I recall, OtherOS still worked, and a whole heck of a lot more USB devices were recognized, what a great time to have owned a PS3, shame it was so short lived. (And no, I don't mean I want the disc method again, just less restrictions on the app would be fine.)
Some people are having luck using Netflix while PSN is down (further showing just how 'important' PSN is to Netflix functionality), but sadly I didn't upgrade to the latest firmware till a few days into the PSN problems and for some reason I can't get Netflix to work at all. Way to go Sony, you suck.
Just how much did TJ Max, Gap, and Heartland give you for their breaches?
oh, and re-enable linux on PS3. Hell, make an official distro.
"Waste not one watt!" - CZ
If Sony wants my business back, then I am going to need a shiny new version of Final Fantasy VII, updated with today's and tomorrow's graphics. If Sony wanted to erase all bad feelings, AND increase market share, then FFVII. I could forgive many things if this happened.
is it that bad seein a hot chick again? if i see a hot chick walkin down the hall i dont say "repost"
How about restoring the ability to freely install other operating systems on the PS3?
The above attitude is why big business gets their asses sued off and why I can never support tort reform.
...but howabout money? Not necessarily to the users (and CERTAINLY not to shark lawyers), but to a charitable organization? Say $500 per user affected donated, in the user's name, to the charitable organization of their choice. For users who choose not to specify an organization, the amounts are put into a seperate fund, and can be split between the EFF and providing information access in developing nations.
This way Sony still feels the sting of their actions having real consequences, and it opens up the possibility of a lot of different worthy causes getting some much needed funding.
"So after all this, you make my case for me. To end this stalemate, you must die..."
I do play network games, but not those lame first person shooters. I have been happily playing my FF XIII and Move games while the network is down. But I do miss sending messages to friends and family (it is one of the only ways I talk with my Dad). Two free games is okay.. but what if i had already paid for said games.. other posts are correct, we should be able to choose what games we want.. or Sony should just fill everyone's Wallet with $40 so we can not only get a game or two, but also maybe an add-on or new levels to other games. Also that would help Sony because the developers were upset no one could buy their games for over a month. with the two free games we should all also get PS Plus for as many days as the outage so that people will also get discounts for buying games and get the fun demos and such. Sony I love you.. Hackers, i love you (because i guess i am one too), but get your act together and take down the X-box network. that would be awesome.
How can Sony compensate us?
Leave Geohot the FUCK ALONE!!!
...that'd be more like it!
Since PSN user's personal information has been stolen, Sony should take [Google CEO] Eric Schmidt's advice and help all their users change their names. Problem solved!
on second thought, forget the blackjack and the network.
I am appaled that people apparently are going to settle for 2 free games in exchange for their private information... What's next? letting Sony executives sodomize them for a PS3?
Also the protection thing, how long will it last and only US members? This is not going to go down well with EU laws either that explicitly specify that ANY information about ANY EU citizen has to be secure at all times no matter what country your company is based in.
In EU Sony is breaking the law and offering a bribe (the games)
so people shut up about it... I hope some EU officials wake up and give them whats coming to them.
People just have no sense of value anymore; you realize you could just easily get said games for nothing ?
Oh yes just a precision because someone is likely to make a comment about me being a butthurt PSN user. I don't even have a game console let alone a PSN account.
Just fed up of seeing people shortchange their private data for some "cheap entertainment"...
Corporations don't give anything back to users when they screw things....they are shielded by legal sharks. If we are lucky, we may receive a 10% off on the PS4.
While I haven't read every single comment to this thread, one thing that seems to be glossed over is the fact that when I put down $60 for a game like MK or Portal 2 (ok it's a little cheaper, but ignore that for now) I expect to be able to play using the PSN against other players. It has nothing to do with the fact that the PSN is free. It has everything to do with my expectations of the product when I purchase it. Maybe the value of the game is more like $50 or less if I can't play online or maybe I wouldn't buy the game if I couldn't play online.
Couple the above with the much talked about identity theft potential and Sony needs to give it's customers something to say "We screwed up, we really do appreciate your business and we are trying to make it better." The problem is, the value of that something is different for every user. Some people may never have their identity stolen as a result of this problem and some people never play online. On the other hand you've got plenty of people that will have their identity stolen and expect to always be playing online. Their best option might be to give people a choice. 3-6 months of PS+, or 3-6 months of Netflix credit, or something else entirely.
I want the names of the folks Sony is going to fire, starting with executives.
That is all.
...I have made it through this outage by doing other, more productive things...
I think you just came up with an answer to the situation. Put away the Playstation and do something else with your life. Stop being a slave to Sony or any other similar company.
Proverbs 21:19
I had an account at a bank which suffered data loss. It could have been theft or it could have been some idiot who misplaced sensitive information. They provided access to free credit reporting for a year. That should be mandatory. Unfortunately, even those guys are scumbags, because at the end of the year one of the credit reporting agencies actually began charging me for the service instead of closing the account.
Really, what could Sony possibly do? I have no clue what measures Sony took previously to ensure security. I'm not confident that anyone is truly secure. In my mind this could have just as easily happened to Microsoft. If it's demonstrable that this breech came about because of negligence on Sony's part those involved should lose their jobs. And on a larger scale I'd like to see companies held directly responsible for this.
The question should be turned on the users. If you're unhappy about what's happened make it obvious to Sony. Cancel your PSN account and stop using the PS3. Simple.
If I were going to be totally self-serving about this I'd say the only thing I'd want is free games. A gift card good towards a retail or PSN game, or two. This has the added effect of providing some indirect compensation to publishers and developers. Nothing else they could conceivable offer, like free access to PSN+, amounts to any value at all.
They should give everyone an Xbox 360.
And a Nintendo 3DS for PSP users.
sudo eat my shorts
They can pay the balance of the trade in of my PS3 for my Xbox :P
Ave Molech Setting
A new XBOX 360 and 1 year of Xbox live
Sony should only be held liable for the costs incurred by people to change their stolen addresses and birth dates.
Everybody out there listening? Sony's astroturfer actually managed to say something intelligent. Of course, the rest of the post was pure garbage, but this is certainly a diamond of wisdom in a pile of, er, dirt.
What are the chances that you'll have to sign a new TOS agreement before getting back on the network. One say, you agree to their compensation and sign away all litigation rights in the future?
Care killed the cat, but satisfaction brought it back.
A half hour with Maria Ozawa.
Don't own a PS3 (and not likely to ever own one - my PS2 works quite nicely thank you), so I can't say I care what they actually do, but...
What Sony will do is whatever the cheapest way to create the perception that they have "made things right" and prevent lawsuits. The consumer protection is the heavy lifting, so I would suspect that your choice of games (assuming you get a choice) will be whatever they could negotiate the best price for. (Think "bargain bin").
They should give away free XBox points. http://www.xbox.com/en-US/Live/MicrosoftPoints Heck, throw in an XBox too.
1: Bring back OtherOS .mkv containers).
2: Officially pardon Geohotz of any wrongdoing (go ahead and ban actual pirates though, please).
3: Updated web browser (stock one is awful even at its best)
4: Update Codec support so that it actually complies with the DivX certification it claims to have (currently does not support
5: In-game mouse/keyboard support.
6: Free credit/identity protection service for everyone whose personal details have been compromised.
A couple free games and movies would be nice too, and perhaps a skype-like app for chatting. Ultimately, it's not about free stuff. It's about having a piece of hardware that's really mine, connected to a network I can trust.
I for one find it amusing to see all the gamers crying about how they've been harmed by not being able to play their infantile games, and how their trust in a huge multinational corporation to handle their personal data has been betrayed.
Has anyone heard of a different compensation package for ps+ customers? I understand that there is no way to secure the data that has already been compromised and they need a plan or securing all data going forward but as a PS+ subscriber I just lost a month of a subscription I paid for. I would at least like my subscription extended.
The SOE games, at least the website, is still offline so i can't cancel my subscription, but they are still charging me my monthly rate. Thats seems kinda IDK screwed up.
all the good things people use to say about consoles are just not true.
a free xbox 360
blowjob
Sorry, Sony. You see, I bought a PS3 to play games and play around with Cell programming on Linux. Thanks to your dick move, I'm permanently stuck on an older firmware revision. That normally wouldn't be a problem, but you cut off all online access for me unless I upgrade and disable linux support.
Do you even lift?
These aren't the 'roids you're looking for.
They need to help everyone change their identities and move to small towns in the midwest so they can safely start over. Sure it'll be inconvenient but it'll help small towns in the midwest and it's the only way to be sure your identities and personal information are safe. The tough part will be finding legitimate birth certificates for that many users but with the level of infant mortality there should be enough bogus indentities to go around without having to restore to foreign countries.
Given that Sony's executives have dishonored their ancestors and shamed themselves, I think apologizing in the traditional manner is completely appropriate. Users should be demanding this -- and moreover, demanding that it be webcast live, so that everyone can bear witness. On a more pragmatic level, executives are of course disposable and easily replaceable, so it really would have no meaningful impact on corporate operations.
At least the Folding@home app still works without PSN. Rejoin and give that dusty old Slashdot team a bump? :)
Seriously! Stop whinging. If they are giving you more than you wanted, just accept the extra, or throw it in the bin. But don't come here whinging about it, that is just needless whinging.
soepool.com
The winners receive some free Everquest plat on a lower populated (much lower now I suppose) Everquest server but it was entertaining for 2 minutes.
The power-chugging corporations incite anger with their small-print agreements and monopolizing tactics, but the shareholders and executives are not considering how they can pre-emptively defend themselves by not being assholes. If Sony wasn't taking those hackers to court for using hardware they purchased, this wouldn't be on Slashdot, and their customers wouldn't be irreparably damaged. Anonymous should instead have just released CC info for the executives, releasing customer info was lame, and gives big corps more excuse for tighter internet standards against Net Neutrality.
Because you'll settle for less?
I wanna see some serious Sony ass kicking for breaking PCI/PA-CSS This is exactly why the CC companies introduced PCI/PA-DSS. If nothing happens to Sony then that whole standard goes out the window.
by TheSpoom (715771) Uncaring Linux user here. I have nothing to add to this but please continue. *munches popcorn*
How about they bring back the Other OS option, or promise to never ever EVER again introduce their own proprietary media? :)
I got a T-shirt in the mail for getting into sony's beta rewards program or something or another.
I've lost a lot of weight since I gave them my shirt size though (which I don't remember doing), so it's too big.
What do I know, I'm just an idiot, right?
Ahh, sweet innocence. Hackers have acquired the personal data of at least 20 million folks. This is a bad thing, for sure. The chances are pretty good, however, that your personal data is already in the possession of one or more malicious computer users. Hell, the Chinese government probably has your social security number and favorite brand of toothpaste on file somewhere. This is just one incident among the countless numbers that go unreported every day. Don't fool yourself into thinking this one breach is the only reason hackers may have your phone number and favorite playmate.
Government's view of the economy: If it moves, tax it. If it keeps moving,regulate it. If it stops moving, subsidize it.
Hey, two free games is better than Tivo. They offered an email making customers aware that their data had been snagged.
Very few companies disclose the fact that they have been hacked.
I did some contracting work for a multinational charity a while back, and they knew that a rootkit had been installed on all of their web servers (which accepted credit card donations). They didn't bother to fix it until a second hacker broke the webserver (preventing apache from restarting due to a second rootkit that kept port 443 open). When the website went down the servers were rebuilt, and a press release went out blaming the outage on flooding in different part of the country from where the kit actually resides. The charity decided that they would not bother securing the webservers as they considered it cheaper to just rebuild them every three years (which is how long they had been running in an unpatched state for - I don't know how long they had been compromised, but it was at least four months).
I'm sure that sort of think is common, and public disclosures are rare so I'm glad that Sony public announced their breach. They could have blamed the outage on earthquakes in Japan, they could have said the shut-down of PSN was to "Ensure the security of customers during the unlawful attacks being committed, thus far unsuccessfully, by an extremist fringe group".
Public disclosure by Sony (which was reported on mainstream news where I live) allowed me to report by credit card stolen. The only other information that Sony held was my address (which can easily be obtained legally) and a fake date of birth that I supplied.
I don't see any reason why I should be compensated for a free service not being available. I don't demand some free stuff whenever twitter is over capacity and I can't access it.
If you are concerned about fraud report your credit card stolen, take advantage of the free fraud monitoring services if you wish, and move on.
It highly likely that your details have already stolen from another company you've bought goods or services from and they haven't told you about it.
... along with PS2 backwards compatibility
I assume that they will pick the games, so that sucks.
Better yet would be a US$120 credit in my account for me to spend as I wish. Or they could offer a choice of two of any downloadable game they offer. That would be a boon to older titles.
But even better, just improve their security so it doesn't happen again.
"I believe in Karma. That means I can do bad things to people all day long and I assume they deserve it." : Dogbert
I'd settle with the Black ops escalation map pack next month since it's the only game I play. I don't really want the two free games plus I don't feel comfortable giving them my new credit card info so soon to get escalation. That would keep me happy and adequately compensated.
Sueing the cosumers of course, what a dumb question.
Not that this would ever happen but... How about lifetime PSN Premium for all long time users of the platform. Reduced price to purchase lifetime PSN Premium for those who purchased more recently before the breach. So really great combo packages for incredibly cheap to lure in new people. Steam seems to have their act together. Maybe all purchases through PS3/Steam instead of through sony. Maybe that would help encourage some people to put their credit card in. Of course I'm saying this all as a non-PS3 owning person. If they sold the PS3 with at least two controllers for $100 I might actually be tempted to pick one up. Not sure I'd buy any PSN games or new $60 games so I wouldn't be a very good customer for them but at least they could give some numbers to their third parties and partners and say "see, it's not collapsing". As I said I doubt any of this would happen. Semi-related story: several years ago I purchases a used 360 during a post-Christmas sale at Fry's. I got it home and it still had some else's game tag and possibly their credit card number intact. How Fry's is still a thing I have no idea.
"UNIX is very simple, it just needs a genius to understand its simplicity." -Dennis Ritchie
A return to firmware with the ability to install other OS's oh and That backwards compatibility thing they were going to do originally.
Thanks for the gifts Sony.
Maybe if they gave up their PS3 then they would realize that you can still play games and not let Sony bend you over whenever they are in the mood.
Only an idiot is going to put in another CC on their PSN account. If MS gave away a free year of XBox to former PSN users it would be the end of Sony's venture in this market.
In a legal sense, your acceptance of credit monitoring means you can't push for more compensation (class-action lawsuit, etc). I've had similar situations with work, etc. regarding data theft where accepting their first offer (credit monitoring) means legally you've already been compensated.
While you may want more, you've already accepted their first offer and they are not obligated to give you anything more.
Should they? The cases you point out are rare indeed (damaged credit, etc.) and are usually the result of someone who isn't watching things very closely anyways. It's also highly unlikely your credit will be damaged as you got a note from Sony stating the fact that your information was leaked, you had an account with a monitoring service, etc. and all of this can be documented to credit agencies. Its a percentage game, most people won't be more inconvenienced more than having to get a new card number, put a freeze on their credit, etc. That's not worth a whole lot.
They claim the PS3 does everything, while they keep taking things away form it. They should give out PS3 units that can still play PS2 games, and booth OtherOS. While we're at it, they should give them to people (like me) who don't yet own a PS3. After all, we might not be inclined to trust Sony in the future, but they can try buying some consumer trust...
Damn_registrars has no butt-hole. Damn_registrars has no use for a butt-hole.
What they should do is easy: do not store any personal information of their users in the future. They don't need their real names for multiplayer. They don't need any personal data of them. They don't need to store any banking information undefinitely. Why was that data there in the first place?
Two things would satisfy me, neither of which would happen.
1. Figure out who broke in and see if they can limit the fallout.
2. Assume the attacks were vigilante in nature, admit they have made mistakes in customer service and offer the OtherOS back as well as make an effort to foster a better relationship with users going forward. In other words, don't punish users because some people choose to pirate.
2 free games, probably $10-15 each, and a month of PSN+ This is pretty close to a year's xbox-live subscription, for having their service offline for about a month. There is a small chance that your credit card number was taken, (but remember, they also stated that other information needed to make purchases, like the security code and expiration date, WERE NOT TAKEN), what does Sony do?, give you a Year of credit insurance for free. Best part about this, is that if you have a decent credit card, they will watch out for unusual spending and call you about it. I know with Visa that you don't have to worry about any purchases you didn't make, Visa and their fraud lawyers will take care of that for you. If other credit cards don't, then maybe you should reconsider which card you are trusting with your credit.
Want to guess at how many other companies have been hacked over the past, let's say year?, probably at least a thousand, but 1) they didn't tell anyone about it, or if they did, they did as quietly as possible, and 2) certainly aren't offering compensation, (largely because that would require them to tell people about it). If Sony was being a dick they could have not told anyone about it, and pretended that all of the work they are doing is simply part of a planned network upgrade, (which they did talk about).
If the BSA can fudge numbers when determining their damages from piracy, I can fudge my damage numbers too. I estimate not being able to access PSN (when I haven't actually had time to touch my PSP in months anyway) as having cost me about $100 Billion
For some users, Netflix was unavailable since it required PSN login. For some reason, Netflix deploys different versions to different users so not all users were affected. One workaround was to try logging in and it should still work even when login failed. This worked for some people. Didn't work for others. This didn't seem to have drawn much media attention. I have been ripped off of almost a month of Netflix. Where's my compensation?
I think Hulu Plus was affected similarly. How will those users be compensated?
All you people complaining about the complainers seem to forget that there are people will real financial issues involved here. DC Online just recently came out - which required a PAID subscription, same with Free Realms (didn't require a paid subscription but some people do pay for one), Mushroom Wars just offer a $5 download to play online - if you paid that $5 you paid for nothing. Then there are the PS+ people. If you paid a 3 month subscription just before this happened you are down to paying for 3 months but getting 2. I know SONY said they'll resolve this, but the point is - people aren't just whining, they have spent thei rmoney and are not getting what SONY said they would for their money so they DESERVE compensation.
Hooray! I'm not actually the ugliest woman on the planet, and if you feel the urge to troll that I am, others here have actually seen the (pretty disgraceful) pics, and will tell you otherwise! Hooray! Thank you, Gresyth...
This tagline was transcoded to result in at least one smirk. If you experience failure to smirk, please consult your Gen
Personally I don't care. Yes it's annoying not to be able to go online. Yes, it shouldn't have happened. However unlike most people on the net today, I don't use social media services, so I should care. Bottom line is I don't as I chaned my credit card. That's all that matters. Everyone seems way to paranoid about your personal info that no one cares about. Just ignore the viagra adds you will be reciving in your inbox from now on..... Oh no wait, we alreay get those!!!
would be a good start
Doing absolutely nothing is just as bad as being a part of the problem.
Think about how many people have had info stolen, perhaps multiple times, and their computers turned into spambots over the years when they run MS Windows. Sony has had one network penetration and theft of customer data. Seems sort of small by comparison.
That said, Sony will have a tough time living this incident down. MS still carries the stigma not only of Windows security problems but also Xbox 360 design problems (Red Ring of Death). For a long time it was easy to justify buying PS3 over Xbox because it didn't have such issues. It will be harder to make that justification in the future.
Yes, I am one of those whose info was stolen from Sony's servers. I have not seen any email from Sony about credit protection or free games.
That's all I ever wanted: for Sony to not attempt to steal something they've sold me. Then my family can log in to PSN, buy DLC, rent movies and buy new games. Until then... Sony loses.
I recommend WipeoutHD. It's a worthy successor to the older WO racing games. Single and Multiplayer game play feels solid and polished. Don't take my word for it, download the demo.
my associative arrays can kick your hash - TCL
*Hugs his DRM free games* :D
I subscribed to Netflix just before all this happened. I have a Main computer in my Den and a notebook all of which run Linux. I am not going to install Windows just to use Netflix before someone suggest that I was going to use the PS3. I feel they owe me a free month because I can't sign in without also being signed into their network. If it was not Sony that allowed my digital ID to be stolen I am sure some of the other sites IE: Facebook,Myspace would have done it sooner or later.
Sony should only have to provide one year (yes only one year) Identity theft protection with a retroactive clause to at least one week prior to the earliest known point of intrusion, along with a minor compensation for the PSN downtime I'd say along the line of $5 per week of down time (roughly $1 per business day) per disabled or otherwise crippled game that the user owned, and any bank fees or losses that a user can prove are a result of this. Anyone who can not get their credit information fixed within a year deserves what they get. It's not like Sony stored your complete SSN along with birth certificate and tax records for the last seven years. If you gave Sony any of that information and your not a Sony employee then you deserve what you get. Granted I was not one of the people who owned a PS3 or used the PSN. But, I do believe that Sony is responsible for the hack as it was their responsibility to secure the network, blaming the hack on another agency is just a scapegoat tactic. However, it is outrageous to compensate a user for losses they did not incur.
Sony is overlooking two facts. one is that it does not matter who did the hack, the vulnerability was there and could have been carried out by just about anyone. Two is that they delayed in notifying anyone about this. The only one they are owning up to at this point is PSN downtime. The delay of notifying users and the FBI of the hack, makes it more difficult for people to positivity identify exactly which items on a users credit are legitimate and which are not. This is inexcusable, for a company of Sony's size, and Sony should be held accountable for this, if for no other reason than to set an example. So that other corporations know how serious this act was.
I'll be taking Sony to small claims court in the UK because of this once PSN comes back and I can register my portal 2 steam copy.
Basically, I would have traded portal 2 in over a week ago, but because I haven't been able to get the Steam copy registered yet (you have to associate your PSN account with your steam account first), I can't trade it in.
The price difference between what I'll get on the trade in when I get to vs 2 weeks ago will probably be about 2 quid. But I'm just doing it for the giggles.
Sony has really screwed up big time on this one...
When your userbase trusts you with their credit information, and this is leaked to the "world" your basically done... out of business...
And to make this all situation even worse, they are being totally cheap bastards... "We give you two (shity) games, and some "credit protection" so STFU!"
One month of a down PSN is just enough... incompetence, arrogance, and no information to their user, of WHAT IN THE HELL IS GOING ON it's not a winning combo... and Sony WILL learn this by the hard way...
Trust is hard to gain... but it is lost in a heartbeat... two games are not gonna cut it on this one...
Sony should track down all people who joined in with the attacks ("anonymous" my ass) publish their names and addresses an invite hacked off customers to go round and beat the living crap out of them with stout sticks then shit on their carpets and bugger their ponies.
I'd like some Blu-Ray's. Because that's what my PS3 just became, an offline BD-Player. It's not the fact that my information was compromised, something that nobody can claim they can protect perfectly. It's at risk anywhere I use it. It's what they did that started this. I am by no means a Microsoft Fan Boy, but when their Windows 7 phone got compromised, they invited the team who jailbroke it to Redmond, all expense paid, and sat down and had a pow-wow with the group that did it. They all got the royalty treatment, and the shirts that said "I hacked the Windows 7 phone and all I got was this lousy t-shirt" was a riot. What Microsoft did was classy. I don't condone terrorism at all, but that's what whoever is attacking Sony is doing. They are being Digital Terrorists. In the end, I hope the corporate world looks at this and adds to their mission statement. "We will not fuck with our customers".
That too....
There are banks (B of A is one) that allow you to create unique credit card numbers that link to yours, with expiration dates and credit limits you specify. Get one of those, and if someone steals it who cares? You can cancel it on the spot and it didn't touch your regular card. The inconvenience is limited to possibly a click to expire the number manually. I wouldn't dream of using my checking account debit/check card number online.
But his whole problem stems from banks not performing due diligence in verifying identities of individuals they extend credit to. If they collect a fee from me for improperly spending even a penny into the negative on my checking account, where is MY fee for the hours of unscrewing I have to deal with when my info does get out or they extend credit to someone they didn't verify was me?
I want Sony to release client and server copies of pre-cu SWG as freeware. It obvious they hated the game and never wanted it, at least they could have given it back to the people who did like it, you know...instead of choose to just keep ramming hot fire pokers into their eyes with repeatedly worse versions of it.
Who gives a crap about the PSN anyways, it wasnt just the PSN that was affected, it was all online sony accounts, including those for PC games who don't even own a Playstation (nor will some of them). 2 free PS games don't mean S&@# to people with no PS.
Besides, my demand predates all this recent baloney from Sony. Until my demand is meet, I will still point and laugh every time something bad happens to Sony, and will never (purposely) purchase another Sony product.
Basically, I'm just saying Sony doesn't care about customers or subscribers, they will, as they have always done, just do whatever they want and just make up some lame story about how you love them...and you will....because...hey their Sony...and you will still buy their crap no matter what they do.
That's what they should do. Stupid PS3. It's a brick in my entertainment center with that broken drive. And without PSN I am watching Netflix on my Wii. Stupid PS3!
Regular Meta Moderators are not more likely to get mod points.
Just turn PSN back on.
Let me play my games and do what I did before.
So what they have my name, birthday, email address and a credit card number.
My name and birthday, parents names with maiden name were all published in the paper the week I was born.
Email addresses aren't a big secret, and I hand out my credit card number and expiration date at least 10 times a week.
Maybe they shouldn't have stored our CC numbers, but the credit card companies won't hold the consumer responsible for that.
Holding us responsible is either explicitly banned by laws, or just bad business. Which credit card is going to want to be the "don't use online" card?
They can all sit together and negotiate a settlement, and include the extra fraud costs that this will result in. We'll end up paying in the end, but hopefully someone can push to make it slightly painful for Sony. Maybe publicizing the knowledge that this type of breach can cost your company a significant amount of money will be enough for companies to take security seriously, but I doubt it.
and say that Sony is going to argue that since their network is a free service, that the user never paid for, that its disruption will not have caused users any undue fiscal harm, and thus they don't feel obligated to reimburse users one red cent...
This thing has annoyed people who never even had accounts there.
Sony owes us all.
Simply buy the affected customers an XBox 360. Their online services are still working..
I would be happy if they would enable online functionality without the need to log in to the PSN network. In that case we can still be online in case there are issues with PSN.
I think this will be a valuable lesson for many folks (like myself) to become a bit more mindful of what they are giving companies and the data they are being entrusted with...on a positive, me and some buddies spent a few hours to make a small game based on the network crash, if you're bored, you can check it out at:
http://www.kongregate.com/games/MightyRabbit/gamesnet-crisis
It doesn't make sense for hackers to have access to user data while users don't even have access to their own device.