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Kazaa Usability Study

Anonymous Coward writes "We have just finished a study that shows how user interface design flaws allow users on Kazaa to share their personal files without their knowledge. In a laboratory user study, only 2 out of 12 subjects were able to correctly determine that Kazaa was sharing their entire hard drive. We looked at the current Kazaa network and discovered that many users are sharing personal information such as email and data for financial programs such as Microsoft Money. To see if other users on Kazaa were aware of this and taking advantage of users ignorance, we ran a Kazaa client for 24 hours with dummy personal files. During this time, files named "Inbox.dbx" and "Credit Cards.xls" were downloaded from our client by several unique users. The tech report is online, or see our lab web page."

279 comments

  1. out of the technical journal DUH. by edrugtrader · · Score: 3, Insightful

    why do you think napster grew? people didn't know they were automatically sharing their files, and even if they did, they didn't want to turn it off or figure out how to stop people from getting their files because they wanted to use it to get other peoples files.

    if during install there was an option "DO YOU WANT TO SHARE YOUR FILES" 90% would say no... then no network.

    P2P RELIES on ignorance of its user base, and the good will of a small fraction of its tech savvy users.

    --
    MARIJUANA, SHROOMS, X: ONLINE?! - E
    1. Re:out of the technical journal DUH. by Saeculorum · · Score: 3, Informative

      Let's see here... Open KaZaA (Lite, of course), go to Tools - Options - Traffic. Select "Disable sharing of files with other KaZaA users." Click "OK". No need to even restart the client.

      It's not that hard. Of course, it's not in install, but it's not like one has to manually reconfigure the registry to disable it (unlike the reported bandwidth, which people already do).

    2. Re:out of the technical journal DUH. by SirSlud · · Score: 5, Interesting

      Um. What if the question was:

      Do you want to share:

      1) Your media files.
      2) Your personal files.
      3) Both.

      You contend the answer is 3. I say its 1. There is a big difference between sharing my mp3s and sharing my personal inbox.

      --
      "Old man yells at systemd"
    3. Re:out of the technical journal DUH. by frooyo · · Score: 2, Insightful

      I agree - my girlfriend had Kazaa on her computer until I uninstalled it. First - it came with that stupid Gator spyware software and second - if you are not careful, like you said - you could easily share your entire harddrive.

      But, at the same time - that is how these programs work. They don't care what you share, as long as you share - and share everything you have. Because it adds content to their network. And that is all that the want.

      My favorite thing is looking for *.reg files to get an idea what is on their computer.

    4. Re:out of the technical journal DUH. by kilgore_47 · · Score: 2, Insightful

      why do you think napster grew?

      Napster only shared mp3s. So how does napster have anything to do with this? It sounds like KaZaa will share any type of file if it's under the shared directory. This is nothing like napster.

      P2P RELIES on ignorance of its user base, and the good will of a small fraction of its tech savvy users.

      Ah. Now I know you're just trolling. The fact that your post reached Score: 5, Insightful is a casebook example of the -1 to 5 moderation system not working.

      --
      ___
      The way to see by faith is to shut the eye of reason. --Ben Franklin
    5. Re:out of the technical journal DUH. by gad_zuki! · · Score: 3, Interesting

      When I find people with that option on downloading from me they get cancelled and quick (i wish there was a way to automate this), especially when they're sitting on a fat T1 or better (dialups are ignored). Sure, I can't stop a lot of people but the messages and the blocking does cause a chilling effect.

      For those of you who just found this out, use at your own risk because a lot of the P2P community does care about keeping the network alive.

    6. Re:out of the technical journal DUH. by edrugtrader · · Score: 3, Insightful

      lets see... the same people that can't figure out why their password doesn't work in all caps, and who can't figure out how to change their IE home page (tools - internet options) are going to figure out how to do this process that is 1 more step???

      knowing to look in tools - options for something like this is NOT obvious to the majority of users. and as the study (proved) most users don't even know they are sharing! and these clients are designed to close into the system tray and keep running when the normal user thinks they have closed it (and stopped it from running).

      just because you CAN turn it off doesn't mean they will figure it out or even try... that was my original comment.

      --
      MARIJUANA, SHROOMS, X: ONLINE?! - E
    7. Re:out of the technical journal DUH. by foodb4nk · · Score: 0

      PRICK...To not share files on a file sharing program is completely ass~nine. You might as well drive down the 1st ave and pick up hookers and not bother to share them either. Come on we all need to get OURS ~right??? (not that i do that) Big fscking deal if they are taking some of your bandwidth from on d/l "let it be" ~beatles

      --
      *huh* Sig? WTF?
    8. Re:out of the technical journal DUH. by /dev/trash · · Score: 3, Funny

      bull. I ran Napster and Kazaa a few times. I always knew exactly what I was sharing ( 0 files).

    9. Re:out of the technical journal DUH. by SirSlud · · Score: 1, Troll

      > The fact that your post reached Score: 5, Insightful is a casebook example of the -1 to 5 moderation system not working.

      I contend that it worked pretty well - only because the obvious trolls are so obvious that the +5 can be dismissed by most useful slashdot reader/posters/moderators.

      --
      "Old man yells at systemd"
    10. Re:out of the technical journal DUH. by Anonymous Coward · · Score: 0

      You, sir, are a no-good flubber wompus. At the very least, you should be distributing a copy of DeCSS (7KB for a small version).

    11. Re:out of the technical journal DUH. by TheOnlyCoolTim · · Score: 2

      If you use this option all the time, how about you get off the network and leave it for those who will contribute what they can.

      Tim

      --
      Omnia vestra castrorum habetur nobis.
    12. Re:out of the technical journal DUH. by _ph1ux_ · · Score: 1

      hey i have been playing war3 with you... kicked your ass too... :P but I prolly just got lucky.

    13. Re:out of the technical journal DUH. by TheOnlyCoolTim · · Score: 1

      Too many people kick my ass :(...

      Tim

      --
      Omnia vestra castrorum habetur nobis.
    14. Re:out of the technical journal DUH. by Qrlx · · Score: 0, Offtopic

      If you drive off with the car but leave the cigarette lighther behind, then yes, you didn't steal the cigarette lighter. I should think that would be obvious.

    15. Re:out of the technical journal DUH. by Jetboy01 · · Score: 1

      My favourite bit of fun is looking for .dbx files (Microsoft Outlook Express email stores), if you get someones inbox.dbx you have all their passwords, personal info, spam collection, etc...

    16. Re:out of the technical journal DUH. by Anonymous Coward · · Score: 0

      A correct analogy would be:

      "Pick op hookers and not bring your sister."

    17. Re:out of the technical journal DUH. by zootread · · Score: 1

      I would imagine most of the people who use this I option are on 56k or less. They can't afford to have their upstream bandwidth be completely used up, nor are they worth as much for downloading from (I suppose every bit counts, though). But, yeah someone on a T1 or even cable/DSL should not be using this option.

      --
      Zoot!
    18. Re:out of the technical journal DUH. by zootread · · Score: 1

      and these clients are designed to close into the system tray and keep running when the normal user thinks they have closed it (and stopped it from running).

      And also the fact that by default these clients start when Windows starts up. I've seen a bunch of my friends running a P2P client constantly because they just didn't know better.

      --
      Zoot!
    19. Re:out of the technical journal DUH. by boskone · · Score: 1

      Sometimes people are pretty quick on the uptake. I had just installed kazaa lite on win32 and had it up for maybe 2 minutes. I was grabbing one song taht I wanted to hear right then and hadn't set up all the permissions for directory shares and a guy messaged me asking why I wasn't sharing any files. I told him the truth and he seemed fine with it, but wow, I was on like 2 minutes and was being asked about why I wasn't sharing. They are diligent. I think that's good because it keeps the leaches to a minimum.

      Just my experience.

  2. Sircam by pknut · · Score: 4, Funny

    Well, it's not like I don't receive everyone elses personal files through email, courtesy of the Sircam worm.

  3. Fools and their money... by meta-monkey · · Score: 1, Offtopic

    Ouch, clueless users sharing their credit card and bank account information? Gives new meaning to "Fools and their money are soon parted."

    --
    We don't have a state-run media we have a media-run state.
    1. Re:Fools and their money... by Anonymous Coward · · Score: 0

      Gives new meaning to "Fools and their money are soon parted."

      Could this be the post-dot-bomb venture capital?

    2. Re:Fools and their money... by Jester998 · · Score: 5, Interesting

      Actually, as a case-in-point:
      I just did a search in Kazaa Lite for ".doc", and came back with a whole pile of results. Downloaded a bunch just for kicks (I'm in the process of emailing the owners where possible... let's see how many get the hint. :), and believe it or not, one of the files was a copy-and-pasted e-commerce order confirmation. The real kicker? This document listed FULL credit card information (name on card, card type, card number, expiry date, billing address, everything).

      Scary.

      - Jester

    3. Re:Fools and their money... by steveargonman · · Score: 1

      Even sadder, do a search for Credit Card and you'll get tons of hits for actual credit card #'s. I'm inclined to believe they're real and people really do not know they're sharing them. How sad.

      and anyone with Platinum Visa $1000 Credit Limit.doc is just STUPID..

    4. Re:Fools and their money... by Spunk · · Score: 1

      Um, Jester, do you want to get sued or contacted by law enforcement?

      I know you only mean to help them, and you know, but do they know? They may read an email saying "hi, I downloaded your credit card. be careful," as a hacker/terrorist threat. How do they know that you aren't the one making illegal purchases with their card?

      There are countless stories of shooting the messenger in this sort of situation.

    5. Re:Fools and their money... by scott1853 · · Score: 2

      I found a document containing username, password and secret code for a customer account at a UK bank. I was nice and notified the bank and the customer though.

    6. Re:Fools and their money... by zootread · · Score: 1

      I've done a search for .doc before because I was looking for etexts. But all I found was some high school kid's papers written for school. And they were really really bad.

      --
      Zoot!
    7. Re:Fools and their money... by Anonymous Coward · · Score: 0

      Exactly, I mean, a Platinum card with only $1000? Fools! :)

    8. Re:Fools and their money... by Jester998 · · Score: 2

      I know... I thought of this too when I saw the information content.

      Firstly, the file was called "Document2.doc", with the same description. I wasn't going out of my way to download CC info.

      Secondly, all e-commerce transactions record IP addresses. Obviously, I could (and probably WOULD) use a disposable dial-up account if I were going to do this, but they couldn't prove that it was me unless it came from my (more-or-less static) IP.

      Thirdly, I contacted the owner of the card, informing them of the security breach. Enter "good samaritan" points.

      Lastly, since the file is publically available on the FastTrack network, it could have been any one of a million or more people, anywhere in the world, who might have used the card.

      Basically, in order to actually do anything, they would need to catch me, personally, in the act of using that information.

      Agreed, the potential is still there, but I'm not too concerned at this point.

      - Jester

    9. Re:Fools and their money... by Jester998 · · Score: 2

      Just out of curiosity, what were the bank's and customer's reactions when you told them? Were they simply grateful, or did they threaten legal action?

      - Jester

    10. Re:Fools and their money... by scott1853 · · Score: 2

      The bank said "Thank You" and said they'd look into it. The customer didn't respond.

    11. Re:Fools and their money... by Anonymous Coward · · Score: 0

      Hey! I at least got a C on that Grate Gatsbee book report!

  4. this is really disapointing by Anonymous Coward · · Score: 1, Interesting

    idiots who can't navigate a UI to determine what they are sharing, deserve to have their *extra sercret* stash of porn and inboxes full of spam stolen.

    1. Re:this is really disapointing by SirSlud · · Score: 4, Funny

      People like you usually repeat two lines ad-nauseum:

      1) Haha! What an idiot! They deserved to get taken advantage of!

      2) Mother fucking asshole, he took advantage of my mom/sister/father/brother/friend/etc .. thats not fair.

      It's rare to find someone brave enough (or forthright enough) to apply the 'buyer beware' scenario to people he/she cares about. Usually people tend to seperate the kinds of situations their social circle falls into and the kind of situations 'idiots' fall into, into two seperate classes of situations. Really, they are the same, so if you care about anybody enough to not think they are a moron for falling into any given trap, its not really justified to call other people idiots for doing so.

      --
      "Old man yells at systemd"
    2. Re:this is really disapointing by Anonymous Coward · · Score: 0

      most people use Kazaa to get mp3, movies, and warez. Don't you think that they are not the best kind of people?

    3. Re:this is really disapointing by Cyno01 · · Score: 1

      of course, according to the record/movie industry, anyone using a p2p app is a criminal, and therefore they deserve to have their personal files stolen

      --
      "Sic Semper Tyrannosaurus Rex."
    4. Re:this is really disapointing by foodb4nk · · Score: 0

      complety understandable.....My father excuse was "i have nothing on there that is excessable to any hacker" Then I explained how it werks and he was unhappy and cried like a little bitch her lost her cherry on prom night from date rape. Let them figure it out for themselves. they will completely understand when they figure out what it means tog et your bios flashed much love to my ignorant father who willlearn the hard way.

      --
      *huh* Sig? WTF?
    5. Re:this is really disapointing by Anonymous Coward · · Score: 0, Insightful

      Yeah, sounds like your father will deserve it when he gets it, too. He raised a real jackass.

    6. Re:this is really disapointing by cyril3 · · Score: 3, Funny
      Not true.

      The only difference is I don't tell my friends they are morons. I think it, but I don't tell them.

      In fact I'm unlikely to tell not-friends they are idiots either especially if they are anywhere within striking distance.

    7. Re:this is really disapointing by Anonymous Coward · · Score: 0

      Have you considered intensive therapy?

    8. Re:this is really disapointing by Bohnanza · · Score: 1

      The true irony is that all the little shmucks that are getting their personal info stolen installed the software originally just so they could steal music.

      --

      -----

      Sorry, I'm only a 1336 h4x0r.

    9. Re:this is really disapointing by zootread · · Score: 1

      For me I would replace #2 with

      2) My mom/sister/father/brother/friend/etc is an idiot! They deserved to get taken advantage of!

      I've got some friends (mostly hot chicks) who have pulled some real idiot moves (e.g. running viruses downloaded with Kazaa). I just laugh and help them fix their problems. But people learn from doing stupid things, though.

      One chick I know was accidently sharing nudie pics of herself. I guess she thought "My Shared Folder" was a great place to put them.

      --
      Zoot!
    10. Re:this is really disapointing by nil_null · · Score: 1

      most people use Kazaa to get mp3, movies, and warez. Don't you think that they are not the best kind of people?

      Don't forget amateur porn. There is nothing wrong or illegal with amateur porn. There are plenty of legitimate uses for P2P, don't generalize. It just happens to be a very effective means of transfering files without any hastle. I've even traded Linux distros and other free software on P2P just to take the load off of the http/ftp sites.

  5. That's OK by cscx · · Score: 4, Funny

    Since Kazaa is spyware in the first place, what personal information is there to hide?

    Also, in a related topic, piloting planes is reserved for those who know what they are doing.

    1. Re:That's OK by SirSlud · · Score: 2

      Spyware monitors what URLs you're visiting, etc. Unless you can prove (and I dont know, so I'm not baiting you here) that spyware combs my inbox, I'm going to say that spyware is much less of a concern for me than my personal email or personal files being shared.

      --
      "Old man yells at systemd"
    2. Re:That's OK by MisterBlister · · Score: 2, Insightful

      Spyware does virtually whatever it wants. That's the true evil. Even if a certain piece of Spyware is practically harmless, its the fact that it COULD be reading your inbox & sending to homebase withour your knowledge that makes it an outrage.

    3. Re:That's OK by SirSlud · · Score: 2

      Uh. So could non-spyware?

      Please define spyware so I can assess the 'ultimate evil' capabilities of spy-ware vs non-spy-ware.

      --
      "Old man yells at systemd"
    4. Re:That's OK by Anonymous Coward · · Score: 0

      Uh. So wouldn't non-spyware be spyware if it did?

    5. Re:That's OK by zorg50 · · Score: 0

      It's not spyware if you get KazaaLite

  6. If they fix this... by Anonymous Coward · · Score: 0

    How will I be able to download all those handy .pdf's, .ppt's and .doc's that I need to fulfill my desire to see other people's private stuff!

  7. Seriously... by Adversive · · Score: 2
    Is it really that hard to use a program like this?

    If the average user is too ignorant to know what their program is doing (or could do) to their system, they should leave it alone. This same argument is used for ignorant users running open relay servers.

    If KaZaA users don't understand how to know what they are sharing, they deserve the consequences.

    --
    Adversive
    My cat's breath smells like cat food.
    1. Re:Seriously... by Anonymous Coward · · Score: 0

      People are dumb.

      It's a fact. It's been proven over and over again. Yes, individuals can be quite smart... but people, as a whole, are dumb. It's not just computers and software either, there's a reason "Objects May Be Closer Than They Appear" is on many car mirrors.

      So, in this case, as in so many others, some hand holding is necessary. And, if that means the software needs to be a bit more intuitive for the new user, then so be it. If Kazaa is really an upstanding company and such, than they'll have no problems with making their software easier and clearer to use. If they do have a problem with it, then perhaps people shouldn't be using their software at all.

    2. Re:Seriously... by patchmaster · · Score: 1

      Morpheus, which essentially was the same as Kazaa, allowed you to use a "wizard" kind of thing to share files or a typical directory tree thing to identify the directories you wanted to share. The wizard had some kind of bug or at least poorly worded option that made it very easy to end up sharing everything on your system. Experienced users would ignore the wizard and go right to the directory tree, but most of the less experienced used the wizard.

      I pointed out to several people that they were sharing files they probably didn't intend. Walking them through the steps needed to undo the damage was not always pleasant.

    3. Re:Seriously... by Cyno01 · · Score: 1

      yeah, in the old morpheus, i'm not sure about kazaa, theres a file wizard that searches your hard drive for media files and shares any directories containing those media files, if you click this you end up sharing most of your hard drive

      --
      "Sic Semper Tyrannosaurus Rex."
    4. Re:Seriously... by harlows_monkeys · · Score: 2
      If KaZaA users don't understand how to know what they are sharing, they deserve the consequences.

      It's well known (at least, to any programmer who has spent more than 10 minutes with any reasonable user interface book) that users tend to not read dialogs or instructions, but just trust the computer to do the right thing. Any interface that lets bad things happen to such users is a bad interface.

      The blame for this rests squarly with Kazaa, not the users, because, (1) like it or not, that is the way users are, so it is irresponsible to release a product that you know will harm them, and (2) any basic usability testing would have found the problem.

    5. Re:Seriously... by Anonymous Coward · · Score: 1, Interesting

      it has always intrested me immensly, the people most worried about viruses and worms and spyware(other than /. readers(the non-trolls who know whats what)) are the people who only use thier computers for ims and email..lol

    6. Re:Seriously... by ustawas · · Score: 1

      If the average user is too ignorant to know what their program is doing ...

      The average "user" is the son or daughter of the owner of the box and is largly unsupervised in their use.
      Should it be different? Sure.

  8. You also have to concider... by Knoxvill3 · · Score: 1

    That Most People are lazy! Sure, I will agree that the UI stunk, most programs out there have poor interfaces, but you can't just say 'Oh it's pure crud...' without concidering that most of the people that use programs, especially programs geared at music swaping, are lazy and are too intent on getting onto the service quickly, as opposed to taking their time and going through the entire program making sure it's set to their liking before jumping onto the service.

    I doubt there's a perfect GUI out there, but it would be nice if more designers and developers took a bit more time taking a stab at one instead of just being content with it looking pretty.

    --
    ======
    Talk sense to a fool and he calls you foolish. - Euripides
    1. Re:You also have to concider... by Anonymous Coward · · Score: 0

      Agree.
      Definetely, the "Config" button or menu should be labelled "Optimize" instead . Marketing, man!

  9. Spyware by peterdaly · · Score: 3, Interesting

    Gives a whole new meaning to the term spy-ware...don't you think?

    -Pete

  10. So what do we do? by boa13 · · Score: 1

    Once again, tech-savvy users end up protecting themselves, having probably noticed the sharing and taken steps to prevent it.

    Other people get to share their precious private data. They also probably click on binary attachments, and forward mail that ask them to do so. Screwed up. As always. Do they even know? Do they even care?

    Can Kazaa be held responsible for that? Well, I don't think they get anything particularly good from that. More likely, the interface wasn't thought out properly when created. Can Kazaa change that? In the next version of their client, perhaps. But do they have any incentive to do so? Unless people on the web unite... I don't think so.

    Perhaps what we do need is a law. Argh, a law. Not a law to remove more freedom than what has already been taken, but a law that gives some rights back to the user. A law that puts some liability on the makers of the software. So that badly designed interface can get sued. So that insecure architectures can get sued. To no more than their income, else free software is doomed.

    Yeah, I know this sounds a bit idealistic, but well, it's good to hope, sometimes.

    1. Re:So what do we do? by analog_line · · Score: 5, Informative

      What we need is for people to understand is that most of the current crop of P2P software was designed either in a slipshod and dangerous manner, or intentionally maliciously.

      Whenever I find anyone I know running P2P software, I recommend that they uninstall it completely (and if possible wipe and reinstall the hard drive, the gods knows what some of these "commercial" ones do to you) or failing that, I'll recommend that they strictly limit all sharing activity to a single folder, and to move all downloaded items out of it after they've finished, and to make sure that the software actually closes when you quit (many keep running I've found), and to quit immediately after you've finished.

      I'd rather these people be seen as leeches than fall vitcim to any back doors that may have been programmed into them. Gnutella may be open source, but it's crap. Everything else I don't trust one single bit.

    2. Re:So what do we do? by cduffy · · Score: 2

      A law that "gives some rights back to the user" creates new obligations for the developer. That's a very bad thing: If I can (realisticly) be sued for writing free software, I'll stop doing it -- because I know the interfaces I write are poorly designed, and without bringing someone else on board (and probably paying them) there's nothing I can do about it.

      A word with regard to your perception of law, and government in general: No law gives the people more rights. All people have all their rights by default; what laws (and government) do is remove rights, or (at best) award priviliges to some and responsabilities to others. Is some removal of rights sometimes justified? Certainly -- an individual's right to free action can justly be restricted to exclude actions that do direct harm to nonconsenting third parties, for instance; as another example, limiting a business owner's right to select with whom he wishes to business (to prevent racial discrimination, for instance) is another justifiable action of government -- but like any governmental act, it removes rights rather than granting them, and so must be treated with care. Creating a law to give the people more rights (excluding those laws that limit the government itself) is counterproductive -- laws limit rights by their nature.

      Coming back to the situation at hand: By default, KaZaa doesn't share all files on the hard drive; the folks who do share everything go out of their way to do so. Making developers liable because users are allowed to do something stupid is a Very Bad Thing.

    3. Re:So what do we do? by spoco2 · · Score: 2, Insightful

      It's a bit extreme to get someone to wipe their harddrive due to one of these programs, but other than that, I mostly agree.

      Basically I subscribe to:
      1) Pick a program to use (Last I used was Bearshare), install it.
      2) Run Ad-Aware (www.lavasoft.com), a top little program that'll weed out any 'spyware' that is attempted to be installed as a result of the application.
      3) Try running the program, if it won't run due to you removing something via AdAware, then you don't want the thing, uninstall it.

      You should be ok using this method as Ad Aware has proved itself to be pretty thorough...

      Absolutely have the one directory (With subdirectories is ok) for sharing... I always have a directory for music, with many subdirectories under that by album artist etc... I just share the music directory and subs, and that's it...

      Have good protection software running (like Zone Alarm if you're a PC user) and a fine virus checker...

      Take these precautions and don't download things that look suspicious in the first place and you're going to have a pretty trouble free existance.

      Not that I'm defending KaZaa, I used to use it, and its wizard was ridiculous, it'd share any folder that had something it deemed to be a 'media file'... and that's a fairly broad term, and also you'd be surprised how many folders have an mp3, wav or avi file tucked away in them.

    4. Re:So what do we do? by groman · · Score: 1

      http://www.cleanclients.tk

    5. Re:So what do we do? by Anonymous Coward · · Score: 0

      What you just described already exists in a program thathas long been used in Macintosh circles, Hotline. www.BigRedH.com It's banner based unfortunantly, but tracker-tracker.com allows you to search the entie network and set peramaters, great set up.

    6. Re:So what do we do? by analog_line · · Score: 2

      I know it's extreme to wipe the drive. I distrust most P2P software that much. Call me paranoid (hell, I'll call myself paranoid) but I just don't trust that Ad Aware knows all and sees all just because it sees a lot. I use Ad Aware, and it's a great tool. However, there have been spyware applications that uninstall/disable Ad Aware in the past, and following with my "plan for the worst" policy, I generally assume that more than a few other spyware companies have figured out how to disable/evade/uninstall Ad Aware. P2P software is the prime offender these days wrt having spyware apps attatched to them in new and evil ways, and I personally consider installing it the equivalent of your Windows machine playing Russian roulette. Also, that these companies are willing to bundle this spyware with their products doesn't make me trust their good will in coding. Don't know what back doors have been put in, so better safe than sorry.

      The only P2P app that I've spent any real time with is eDonkey2000, as they have released Linux and OS X command-line versions of their software as well as the ad supported version, and there are some people who only use eDonkey that I download needed files from occasionally. No, I don't really trust it, and I kill it as soon as my downloads are finished, but it's slimmed down enough that I feel much safer with it than any of the other wastes of bits...

    7. Re:So what do we do? by Anonymous Coward · · Score: 0

      hows about if these people aren't so tech-savvy, the crud they have about on their computer isn't important enough to warrant any fuss. sure, they may lose their stocks/bonds/whatever they keep in that money program, and super-savvy hackers may find out that their big date is next friday, but if there's some good stuff some GOOOD stuff, wouldn't the person be more careful? seems like the average person who would be taken advantage of by said spyware wouldn't have anything worthwhile. whatever though.

    8. Re:So what do we do? by NorthDude · · Score: 1


      So that badly designed interface can get sued.
      So that insecure architectures can get sued


      And then you say:

      Yeah, I know this sounds a bit idealistic, but well, it's good to hope, sometimes.

      idealistic? IDEALISTIC? Wow, that's heavy enough!

      Think about it for a moment... You are a programer don't you? I really prefer OOS to Closed Source Software, but the same applys to both.

      If company's (So indirectly the programmers/architecte/DBA/SysAdmin/Etc Etc) could get sued for a security flaw or a design mistake, this would be the end of the world as we know it, I can assure you! It would completly freeze innovation for years to come, after a bunch of company's will have loose in court because of a security problem in their software. Software CAN'T be 100% secure, and no architeture is perfect. And unless you have a way to "measure" the severity of a bug(I hope it wasn't it's impact, which is much more dependant on so many other factors) it won't be applicable in any profitable manner to the society and everyone will sue everybody for stupid reasons. Blue Screen? SUE! It could have been a security problem. Kernel panic? SUE! A deadlock in a multithreaded app? SUE SUE SUE! Yeah, right! Nothing is perfect in this world, and nothing will ever be, live with it. Things WILL fail in some case and it's ridiculous to try to put th blame on the maker of the product. YOU are the one who put your confidence in the product so YOU are the only one responsible if something bad happens. With your way of thinking, we get mothers suing Sony for making an addictive game...

      The badly interface design was a the funniest part of your comment also... What is good to one is not necessarily good to the other! How can you judge that? No no no... No more laws regarding HighTech please, NO MORE whatever they are. If it isn't good enough for you, don't use it! The only exception would be if the company CLAIMS to be 100% secure, which would be stupid of them. Then, you could make your point, but only because a company should meet their statement, not because the software isn't up to he task. Just remember that a law never gives a right back to someone, they just remove a right to someone else trying to create an equilibrum of some kind. It works when in regards to actions you do, like killing, stealing, etc etc. But it just can't protect the world of it's own ignorance... And I sure don't want to live in a world were you could get sued for a lack of knowledge. Even if it's because I didn't know how to detect a potential bug in my software.

      Anyway, back to work...

      Have a nice day!

      --


      I'd rather be sailing...
  11. Hmm.. by Warmth+Is+Life · · Score: 0

    This strongly supports my "83 percent of people are idiots" theory.

    1. Re:Hmm.. by Anonymous Coward · · Score: 0
      83%? No, that's far too low. Try 93%.

      And even that's a low estimate.

    2. Re:Hmm.. by Cyno01 · · Score: 1

      i think that percentage is remarkably higher in this country

      --
      "Sic Semper Tyrannosaurus Rex."
    3. Re:Hmm.. by Anonymous Coward · · Score: 0

      103 !

  12. To refresh your memory by cscx · · Score: 5, Informative

    why do you think napster grew? people didn't know they were automatically sharing their files, and even if they did, they didn't want to turn it off or figure out how to stop people from getting their files because they wanted to use it to get other peoples files.

    Napster restricted users to sharing ".mp3" files only unless you applied a third-party patch.

    On the other hand, most people accept the default directory of "My Shared Folder" or whatnot. If you are sharing your entire drive (which you need to go out of your way to do) then I'm sorry, you're an idiot.

    My favorite part of the article:

    The word "folder" is singular, implying one folder, and does not hint that all folders below it will be recursively selected to be shared with others.

    So it's sharing the stuff in it, but it's not? Riiiight.

    1. Re:To refresh your memory by SirSlud · · Score: 2

      Do not confuse your knowledge with intuition. What is obvious to you is not obvious to others. This is why you take your car in for repairs. Just because the engine problem is obvious to your mechanic does not mean it should be obvious to you.

      --
      "Old man yells at systemd"
    2. Re:To refresh your memory by Anonymous Coward · · Score: 0

      actually combustion engines are pretty damned obvious, though most people(myself included) would never take the time to bother with it

    3. Re:To refresh your memory by MaxVlast · · Score: 2

      Right, but if the wheels have fallen off, I should realize why the handling is a bit bad. Some things should be pretty straightforward. And I'm a big pro-usability, good interface kind of guy.

      --
      There should be a moratorium on the use of the apostrophe.
      Max V.
      NeXTMail/MIME Mail welcome
    4. Re:To refresh your memory by cpeterso · · Score: 1


      actually combustion engines are pretty damned obvious, though most people(myself included) would never take the time to bother with it

      Mom and Pop feel the same way about COMPUTERS.

    5. Re:To refresh your memory by Anonymous Coward · · Score: 0

      So you want to share the folder but not anything inside it?

      Why share the folder then?
      This is not an issue with computer knowledge, it a lack in common sense.

      Just like in real life. You hand me a folder with stuff in it I will get the folder with the stuff in it. If you don't want to give me some of that stuff remove it and put it elsewhere.
      Is that a too difficult? If you're not sure, don't give it to me.

      Switch goes up, light goes on.
      Switch goes down, light goes off.
      Practice makes better.

  13. Intelligence of average user? by Junior+J.+Junior+III · · Score: 1, Troll
    We looked at the current Kazaa network and discovered that many users are sharing personal information such as email and data for financial programs such as Microsoft Money.
    I think the fact that these people are using Microsoft Money is pretty indicative of the user's intelligence...
    --
    You see? You see? Your stupid minds! Stupid! Stupid!
    1. Re:Intelligence of average user? by IIRCAFAIKIANAL · · Score: 2, Insightful

      Using financial tracking software is stupid?

      Budgets are for dummies too, right?

      --
      Robots are everywhere, and they eat old people's medicine for fuel.
    2. Re:Intelligence of average user? by edrugtrader · · Score: 2

      using microsoft financial tracking software is...

      it just lets bill know how much money you have so he knows how much he can charge for windows 2003 professional and have you be able to just barely afford it.

      --
      MARIJUANA, SHROOMS, X: ONLINE?! - E
    3. Re:Intelligence of average user? by PhxBlue · · Score: 2

      I think the fact that these people are using Microsoft Money...

      . . .along with the ineptly-named Microsft Works. . .

      --
      !#@%*)anks for hanging up the phone, dear.
    4. Re:Intelligence of average user? by ceejayoz · · Score: 1

      Oh, yeah, 'cause I'm sure that would never get discovered.

  14. KaZAA: Case for Open Source? by Anonymous Coward · · Score: 0

    I wish that the company that released kAzaa would have had the foresight to make the project Open Source. There is a tremendous number of highly experienced developers in the Open Souce Community.

    Only when a high-profile application such as KaZaA learns how to harness the power in the available libraries of the Open Source movement, can we make any progress against the stranglehold that MS has.

    1. Re:KaZAA: Case for Open Source? by furiousgeorge · · Score: 2

      thanks for the laugh. i needed that.

    2. Re:KaZAA: Case for Open Source? by wikkid007 · · Score: 1
      Kazaa and the Fasttrack network in general were not designed for the good of the people, or to make information free -- they were designed to make money. And unfortunately, the trend in bringing profitability to freeware applications has been to bundle a few spyware/adware apps along with the more desirable application.

      If Kazaa were open source, there would be numerous spyware-free versions of the program (besides the fact that there already is one), and I wouldn't have had to remove that damn Gator program off most of my friend's pcs.

  15. Unfortunately by Gerrioholic99 · · Score: 4, Funny

    Sorry Judge, I didn't realize I was sharing all those ripped DVD's with the world... whoops!

    1. Re:Unfortunately by foodb4nk · · Score: 0

      laffs....count how many vcds i have

      --
      *huh* Sig? WTF?
  16. Do they care? Yes. by Anonymous Coward · · Score: 0

    If you told someone that by using this, all of their private documents and files would be able to the rest of the world to download, I'm pretty sure most would care. Privacy is a big buzzword these days, remember?

  17. What's your point? by chill · · Score: 4, Insightful

    Most people are idiots when it comes to technology, that isn't a surprise. Look back when cable modems first started to take off and you'll see lots of stories of people running PC Anywhere without a password, or using Windows File Sharing and sharing their entire drive.

    Computers are complicated devices. Unless they are stripped down to do only one or two functions, like a play-only VCR, the majority of the public will not understand. Many of them don't WANT to understand -- they just want their e-mail, IM, MP3s and pr0n.

    Case in point -- KaZaA. It is KNOWN spyware, and has an embedded secondary network (Britewave?) yet despite this being well publicized (CNN, FoxNews, regular geek news like Slashdot) it is wildly popular.

    Why? It is *very* convenient, and people will put up with a ton of shit for convenience.

    What would be a real interesting study, is get this one publicized as all get out then do it again in 1 year. I bet the stats would be about the same.

    --
    Learning HOW to think is more important than learning WHAT to think.
    1. Re:What's your point? by Bert690 · · Score: 3, Insightful

      "Computers are complicated" is a cop out, though a common one thanks to the current status quo in software quality (for which Microsoft is mostly to blame). Software & computers don't have to be complicated. Read the report -- the problem could be solved by simple usability improvements to the GUI. Ignorant users will always be a given, and software should be engineered to deal with this fact.

    2. Re:What's your point? by Simon+Garlick · · Score: 1

      Computers are complicated devices. Unless they are stripped down to do only one or two functions, like a play-only VCR, the majority of the public will not understand.

      Look, CARS are complicated devices. If your point was accurate, then we'd see... err... umm...

      OK, forget I said anything.

    3. Re:What's your point? by Anonymous Coward · · Score: 0

      i have been using computers starting with dos games back when i was 5(12 years ago), i installed the newest version of redhat(the pc version, i use to have mandrake and slackware linux distros and i liked them much much much more), and i have been tryng to figure out how the fuck i change the god damned screen resolution for the past 3 weeks, windows is 4 clicks, redhat i set it up in the install(which did not work in the first place) and past that it can't be changed. don't say it is microsofts problem, if there were as many people using linux distros as there are on windows you would be seeing even more bug reports that developers are trying to catch up with, since microsoft has had years of high scrutony vs linux years of lazy ass developers, i use to like oss, then i noticed every fucking person who was downloading my code(traced thier email to thier websites thanks to google) was ripping my code and calling it thier own..i have no respect for oss anymore after it being stolen hundreds of times, though it remained oss it did not give me credit as it said it must in the header. the only ignorant users i have met(other than my grandmother) are the truly ignorant ones, oss junkies.

    4. Re:What's your point? by Bert690 · · Score: 1

      Hey, I never said OSS is better than Microsoft with respect to usability. Indeed, from a usability standpoint I agree it's often much worse. My point is simply that we don't have to accept it. There are non-Microsoft non-open-source systems and software that prove software (and hardware) can be easy to use. PalmOS is a widely used example that comes to mind.

    5. Re:What's your point? by sheldon · · Score: 2

      though a common one thanks to the current status quo in software quality (for which Microsoft is mostly to blame).

      Before you blame Microsoft, shouldn't you offer a better way?

      I mean the Mac is a little bit better, but not much. Linux is a giant step backwards.

      Where should computers be today? I'll guarantee you if you have a really good idea and can actually implement it, you'll be famous.

      But then yeah, it's just easier to sit back and arm chair quarterback.

    6. Re:What's your point? by Anonymous Coward · · Score: 0

      A step back to when people knew what they were doing, had complete control over everything, and didn't share things by mistake?

    7. Re:What's your point? by oyenstikker · · Score: 2

      It is *very* convenient, and people will put up with a ton of shit for convenience.

      McDonalds. Microsoft. Government.

      --
      The masses are the crack whores of religion.
    8. Re:What's your point? by aallan · · Score: 2

      I mean the Mac is a little bit better, but not much. Linux is a giant step backwards.

      A step backwards is only a bad thing if you were going forwards in the right direction. Windows wasn't the right direction, integrating the GUI into the operating system was a dumb idea...

      Al.
      --
      The Daily ACK - Eclectic posts by yet another hacker
  18. Does it matter anymore? by Wakko+Warner · · Score: 1

    They're going to be gone soon, anyway.

    - A.P.

    --
    "Remember when the U.S. had a drug problem, and then we declared a War On Drugs, and now you can't buy drugs anymore?"
    1. Re:Does it matter anymore? by cyril3 · · Score: 1
      Um, KaZaa the Dutch company sold KaZaa the software to an Australian company (Sharmwn Networks) some time ago and that company put the Brilliant network stuff in.

      It'll be around for a while yet unless RIAA get it shut down.

  19. RIAA is getting its money back by Kirby-meister · · Score: 5, Funny

    "Thank you for your credit card number, 'l33tp3t3'."

    1. Re:RIAA is getting its money back by marhar · · Score: 4, Funny

      Good idea! "The tracks on this CD are available for purchase via the KAZAA network. Simply download the songs you like. We'll bill your credit card later."

    2. Re:RIAA is getting its money back by cyphage · · Score: 0

      So, who reckons the RIAA could use the DMCA on this?

      'According to clause blah of the Digital Millenium Copyright Act, you are in breach of US law for not sharing your credit card number over a public network and thereby circumventing our payment procedure'

  20. UI or U? by SimplexO · · Score: 2, Insightful
    ... user interface design flaws allow users on Kazaa to share their personal files without their knowledge ...

    Well, I could find out what I was sharing ok Kazaa when I used it. Yes, we all know that if it was designed better the users would have more control - but, one of Kazaa's better features is it's ease of use. That's why it's popular. The fact of the matter is that the people just don't care enough to change anything. For the people that have sensitive data on their computers, they should be responsible enough to guard it, just like not keeping your credit cards on your front porch.

    1. Re:UI or U? by IndependentVik · · Score: 1

      The fact of the matter is that the people just don't care enough to change anything.

      Maybe I'm mistaken, but I thought in the Kazaa default install that just one shared folder was created, meaning that a user would have to actually change a setting under tools/options to share his whole hd.

      --
      I'd suggest you don't use Slashdot as your only news source, or you will suffer permanent brain damage.
  21. Security Risk by NetJunkie · · Score: 2

    This is exactly why these P2P apps are banned at my office....that and the illegality of most of the downloads. It's just too big of a risk for a user to share out their whole drive with all sorts of documents on it.

    1. Re:Security Risk by Anonymous Coward · · Score: 0

      yeah, you save the illegal downloads for home, right netj?

  22. Teachers by lowtekneq · · Score: 1

    I remember that one of my teachers last year had Kazaa on her laptop, the same laptop that she had her grades on and the same laptop that was connstantly connected to a wireless network, with a little searching im sure i could have gotten the spreadsheet (yes spreadsheet) that the grades were on. Granted this isn't something i would do, but it makes you think..

    --
    Carpe meam simiam!
    1. Re:Teachers by Trinn · · Score: 1

      That sounds interesting, though it is hardly a threat on the order of the credit card or inbox theft level, since KaZaA's client does not allow you to write to something shared, only read from it. Therefore, all you would have would be the same grades that you could get (for yourself at least) by asking her. If she kept tests on there, that would be a whole other story though.

      --just my 10bc

  23. not quite by Anonymous Coward · · Score: 1, Informative

    however, using a MICROSOFT product to store sensitive financial information unencrypted IS.

    what he meant was that anyone who relies on microsoft (general MS bashing here) to handle thier finances isnt all that bright in the first place, and does not realize that "MyCreditCard#s.doc" is being shared by kazaa.

    of course, kazaa is for morons anyway... (the network in general, kazaalite is about worthless as well. winMX for mp3s, edonkey2000 for everything else)

    and yes, edonkey requires some tweaking before it will work well, but it DOES.

    1. Re:not quite by IIRCAFAIKIANAL · · Score: 1

      I know, I was calling him to task on his MS bashing. MS Money is actually a very good package (shock! horror!) and I would consider using a good package a sign of intelligence (or at least common sense).

      I use Quicken myself (because the Canadian version is the best Canadian personal financial software I can find), but I am not stupid enough to put my credit card numbers (or any identification numbers, for that matter) into it.

      Out of curiousity, does anyone know if any financial packages out there actually provide built-in encryption?

      --
      Robots are everywhere, and they eat old people's medicine for fuel.
  24. i'm more interested in by Anonymous Coward · · Score: 1, Interesting

    How many out of the 12 subjects were able to correctly determine that KaZaA installed spyware on their machine.

  25. this just in by tps12 · · Score: 0, Troll

    Windows Users Are Idiots, film at 11.

    --

    Karma: Good (despite my invention of the Karma: sig)
  26. I can't drum up a whole lot of sympathy.... by Anonymous Coward · · Score: 0

    ..for folks who unknowingly open their shares to the world with Kazaa. If they weren't trying to steal copyrighted music in the first place, they wouldn't have to worry about it.

  27. They are not idiots by Bamfsog · · Score: 5, Interesting

    I like the way computer geeks think anyone who doesn't know as much about computers as they do are idiots. I freely admit that some people are idiots, but others are just ignorant. Can you repair your own car? Build your own house? Hell, can you cook your own food? Then why are these people dumb because they aren't computer experts? I have worked helpdesk and user support for years and have run into more people who are perfectly normal nice people, who are afraid of their computers than people who are just morons. They can turn them on and (hopefully) get their job done, but thats about it.

    1. Re:They are not idiots by maxmg · · Score: 1

      Can you repair your own car? Build your own house? Hell, can you cook your own food? Then why are these people dumb because they aren't computer experts?

      These people are dumb because they TRY to repair their own car! Anybody with a reasonable degree of awareness of file sharing networks (and there has been no lack in media coverage lately) should have an idea what they are getting themselves into.

      --
      I asked for a refund - and got my monkey back.
    2. Re:They are not idiots by Anonymous Coward · · Score: 0

      Cars- Rebuilt at least 15 engines and do major and minor repairs. I also am part of a pit crew for a fly-by-night racing team.

      House- Didn't build mine but helped a friend put his together, spent $125k on stuff, taxed at $450k.

      Food- Friends and Parents always make me cook b/c it "tastes so good"

      Computers- Damn them all to hell, I know how to work 'em too.

    3. Re:They are not idiots by dvNull · · Score: 5, Insightful

      I have heard this argument before ..

      We as techs believe that a user must have rudeimentary knowledge on how to OPERATE the computer. Noone is asking them to be techs but they should know the minimum required to use the damn thing.

      If you are going to drive, you learn how to drive. If you are cooking you consult a cookbook and cook. Its not like you dont put effort into learning the task at hand.

      What bugs me the most is that people believe the computer should just work on whatever task they want it to. Do you get in your car and it should immediately read your mind and take you where you want to go? Or do you put all your groceries on top of the stove and hope for a gourmet meal?

      My mother went to a 2 week computer course when she bought a computer and she can do all basic tasks required. She knows where the Start Button is, how to get to the control panel and can distinguish between left, right and double click.

      Thats really all we techs want from the users. When we try to help them they should know the basic functionality of the computer so we can help them with their problems

      dvNuLL

    4. Re:They are not idiots by gad_zuki! · · Score: 2

      We as techs believe that a user must have rudeimentary knowledge on how to OPERATE the computer. Noone is asking them to be techs but they should know the minimum required to use the damn thing.


      What does operate a computer mean when new uses are found for it every few years. Your analogy fails because a 1950s car is pretty much a 2002 car. A 1950s computer on the other hand...

      When it comes to new-ish technology, especially with the potential for abuse like kazaa and other P2P networks offer there is nothing wrong with completely dumbing down the works with big red fonts and double and triple checking. Heck, even on a new car you can find, "Unleaded Fuel Only" or "Things in mirror are farther away than they appear.".

    5. Re:They are not idiots by dvNull · · Score: 1

      What does operate a computer mean when new uses are found for it every few years. Your analogy fails because a 1950s car is pretty much a 2002 car. A 1950s computer on the other hand...

      My point is that from 1995 to 2002 Windows which is pretty much the dominant OS on computers these days have had a task bar, a My Computer icon (in XP of course you have to set it ) and easily accessible control panel. Users should at least know where to access this. Also ever since the creation of the mouse single click and double click have remained the same (and I dont see the process for either single or double click changing i.e double will mean 2 and single will mean 1 ).

      Is it really too much to ask that a user at least makes the attempt to learn a bit about the computer he/she just spent $1000 for? When I was a help desk tech I remember asking people to single click and hearing them click at least 10 times instead.

      As far as applications are concerned yes they all differ but I still say that the user should at least know the basics of operating a piece of equipment ( which is basically what a computer is )

      dvNuLL

    6. Re:They are not idiots by npsimons · · Score: 1
      Can you repair your own car?


      Yes, and I routinely do.


      Build your own house?


      It might take me awhile, especially since I would have a lot to learn, but Yes.


      Hell, can you cook your own food?


      Yes, and I often do. I point out in particular, that while I am not an expert at "house building" as you would put it, I would be willing to learn. All too often, people just want their hand held, and I don't mean a Palm Pilot. They want to be coddled and told how to do things. I can appreciate that maybe not everyone has the time to learn the ins and outs of computers. But not caring? Then why are they using a computer? If it's important enough that they NEED to use it, then it seems to me that it's important enough that they should learn something about it. Trying to get free technical support out of people whose time is already constrained will net you no new friends.


      Don't just take my word for it, see what other people have to say about asking for help in a stupid way.

    7. Re:They are not idiots by Uksi · · Score: 2, Interesting

      I hear your argument a great deal. I used to think the same thing, but I've changed my opinion of the last couple of years.

      For once, the car analogy is moot. Not knowing how to drive a car can quite possibly hurt and kill people. Computers, on the other hand, aside from very limited appliations, are not as fatal.

      If cars were not as deadly as they are, people would learn how to drive them the same way they learn Word.

      "Computer literacy" is the excuse of computer industry for difficult to use software. It's great for companies to say "the user needs some training" and then ease their development effort by not having to worry about improving usability.

      Users should not have to be "computer literate" to get e-mail. Or browse web pages. Or write documents. Or use an accounting program.

      Why must every computer user these days know the difference between RAM and hard drive? And everyone must, because every program forces the concept of "unsaved" documents upon users. Have you ever, in real life, had an "unsaved" letter or a journal? When you take a journal off the shelf to write something in, do you make an "unsaved" copy to work on and leave the original on the shelf or do you just take the damn journal off? And does your shelf ask you whether you really want to save your journal when you put it back? No! So why do computers do that?

      There are many people out there who have accomplished a lot in their lives, who have respectable jobs and are considered to be great in their field of work. Their kids look up to them and call them smart. But if they have trouble using a computer, and they don't have the time to become accustomed to all the quirks and stupidity that computers inflict on us daily, they will fall behind technologically. They will be considered by "techies" as backward and they will be on the "computer illiterate" end of the digital divide.

      And that should not be the case. Computer industry (and that includes both commercial and open-source software) are in denial about the poor usability of their products. When they see people struggling with their software, they label them as as computer illiterate and make fun of them. That's quite a bit like sexism and racism: these folks are being "red lined" and left out behind the red line of "computer literacy."

      What necessary is for people that design interactive interfaces to learn proper interaction design. If at least half the programmers out in the world who deal with user interfaces were "interaction literate" (and note the emphasis on interaction and not interface), the world's computers would be much less frustrating to use.

      And programmers that deal with user interfaces don't have a good excuse to not be decently versed in interaction design: it's their job.

      Finally, a comment about learning. I think that learning is core to all computer use. However, too many interfaces these days impede learning or force much more to be learned than necessary. If one tries to avoid learning, if one builds interfaces solely around concepts that people are familiar with in the "real world" (that is, metaphors), one will fail badly.

      Users of computer software never stay newbies--they either learn and become intermediate users or drop off the radar.

      Consider the mouse. It's in no way an intuitive device. If you never saw a computer, how the hell in the world would you figure out what to do with this object? How could you possibly figure out by looking at the mouse that it moves the cursor on the screen? You may do some really silly things with the mouse, such as lifting it and moving your hand under it to generate cursor movement.

      But as soon as you put the mouse down and move it on the screen, you will see the cursor moving. You will learn how to use the mouse in seconds.

      Point is, if learning how to use Kazaa was nearly as easy as learning how to use the mouse, people would use it much more, they would be much more loyal to it, and more people would use it. And things like those described in this article could potentially be avoided.

      I may have veered off course a few times in this post--sorry about that. All information presented here is my opinion and not necessarily a statement of fact.

    8. Re:They are not idiots by glitch! · · Score: 1, Insightful

      I like the way computer geeks think anyone who doesn't know as much about computers as they do are idiots.

      Maybe it is just that there are so many idiots.

      Can you repair your own car?

      Of course. Been there, done that, from clutches to carb overhaul, to head & valve work, to new piston rings and timing chains. Anyone with a brain can do all this and much more.

      Build your own house?

      Not yet, but a friend of mine has. I probably will someday myself, and look forward to it. Until then, I have built a couple large barn/sheds for practice.

      Hell, can you cook your own food?

      Of course. I've been cooking since I was a child (say, 7 or 8) at home and camping. I'm no gourmet chef, but it all tastes good :-)

      Then why are these people dumb because they aren't computer experts?

      Anyone who has spent more than a couple weeks with a computer has had plenty of opportunity to learn the basics of programming. I speak from personal experience. More than 20 years ago, I bought a couple BASIC programming books and was writing working programs in about a week. Within a couple months, I was writing a lot in assembly language. IT ISN'T HARD, FOLKS!

      I speak from personal experience that anyone can do these things, plus learn foreign languages, fly an airplane, develop your own film and prints, lay out, etch, and drill your own circuit boards, use a scope, troubleshoot and repair electronic gear, configure routers, and many other things. All it takes is for someone to GET OFF HIS LAZY ASS AND DO IT.

      Now, I still have many things that I would like to do when I get a chance, like learning a martial art, how to scuba dive, play a musical instrument, fly a helicopter, understand and design optics (and quantum electrodynamics, of course), and many other things. The important point is that if I needed any of these skills in my daily life, I would get on them IMMEDIATELY, and not whine like a baby that they are too hard to understand (sob!)

      --
      A dingo ate my sig...
    9. Re:They are not idiots by A.Soze · · Score: 1

      How does understanding programming make you more P2P-savvy? My mother doesn't have to care about C to use Office...
      (And yeah, I said it. Microsoft. The products everyone hates, but has an 80% market share.)

      --
      "Goodness, how did you people live long enough to invent tools?" -Hobbes (the tiger, not the philosopher)
    10. Re:They are not idiots by dvNull · · Score: 3, Interesting

      Maybe I am coming off differently, but what I am trying to say is that if someone plans to use the computer as a tool, they should try to get a Basic knowledge on how it works. My response isnt toward the Kazaa interface or Windows..

      I am not saying that a person who bought his first computer should learn how to write an OS from scratch using nothing but obfuscated perl. All I am suggesting is that when a person buys a tool for a job, he/she makes an attempt to learn some of the functionality. I know people who can do magic with Excel spreadsheets but when it comes to asking them to double click on an icon they get lost. I mean come on! Whats so hard about double clicking? Or finding the start button on your taskbar ? Are you telling me that expecting users to find that button labelled START is asking too much ??

      I dont expect everyone to be computer whiz, but I *do* expect people to try and get a working knowledge on using the tool they just bought.

      dvNuLL

    11. Re:They are not idiots by glitch! · · Score: 1

      How does understanding programming make you more P2P-savvy?

      Well, it doesn't :-) I just thought these would be good examples, and that learning to program would be comparable (at least) to learning to use a program. Allow me the chance to make a point by example.

      Whenever I get some new software that I expect to use for some useful purpose, I promptly go through all of the menus and dialogs to see what is where. It will usually take me a few times to learn where everything is, but at least I have some idea what is available and what it is called. If there is some printed documentation (not as common nowadays), I also read that when I get the chance. That usually helps me understand the program better, and sometimes I need to read about something "from different angles" to understand it well.

      You could argue that a program should be "intuitive", and that everything should be obvious, but that view only works for some things. A word processor should be (at minimum) a fancy extension of a typewriter, and it would be reasonable to expect that a typist should be able to obtain some functionality without having to understand all the features. But that ideal does not work for applications that do something novel, or require previous knowlege or experience. An advanced drawing program will not serve well a user that has no artistic skills - and the menu items may not even make sense.

      A CAD program expects that the user has some drafting experience, or at least the willingness to spend the time to learn. I have no drafting skills, but because I wanted to learn, I quickly learned how Autocad worked, and how to use the command line interface to lay out my circuit boards. Remarkable? No. It just boils down to someone wanting to accomplish something. In my opinion, there are too many people who simply do not want to get off their asses to learn even the smallest thing.

      --
      A dingo ate my sig...
    12. Re:They are not idiots by Anonymous Coward · · Score: 1, Insightful

      As a Technical Support person myself I totally agree with you. We are "experts" in our field, just like car repair professionals are "experts" in their field. I don't think car repair professionals think their customers are idiots because they don't know how to fix a broken transmission (I certainly don't know how). However, they do expect you to know what a transmission is and does, and expect that you can explain the symptoms.

      In my experience I've found that by showing and explaining to the users their problem and what likely caused it, that I get much less support calls about that same problem. The reason is that the end-users educate each other. In other words, they see a co-worker with the same problem they have had in the past, and because I explained everything to them, they show the co-worker how to prevent it or tell the user exactly what to tell me the technical support person.

      I think there are a good percentage of computer professionals that need to remember their roots. There is a time that we didn't know about computers, and were confused by them. We are computer professionals because we sought to learn about them. Just like car professionals sought to learn about cars.

      Am I a idiot because I can't figure out why my engine is making a squeaky sound when that is not my profession?

    13. Re:They are not idiots by ari_j · · Score: 1

      Can you repair your own car? Build your own house? Hell, can you cook your own food? Then why are these people dumb because they aren't computer experts?

      Yep (and have recently), yep (and have twice), yep (and did just a few hours ago); because they can't do any of the other items, either. Hope that answer suffices for you.

    14. Re:They are not idiots by superposed · · Score: 1

      I get frustrated, too, with the people who double-click everything, who are too timid to look in the control panel, who don't even know they have a directory browser on their computer (or what a directory/folder is). But I don't think any of your analogies apply all that well.

      Operating a computer is far more complicated than driving -- there are lots more essential controls to use, many of them are hidden, and computer icons are far less understandable than road signs. Also, people don't have the experience of "riding around" with someone else operating a computer for 16-odd years before they have to use one, the way they would with a car.

      Computers today might be a little like cars were at the beginning of the last century -- no one had grown up with them, there were no clear standards, no licenses, no drivers ed courses -- early adopters just used 'em and figured it out for themselves. But maybe, like cars computers will become more standardized and familiar to the general public, and this problem will clear up.

      Jumping analogies, I think people relate to computers about the same way they would respond to being suddenly made chef at a restaurant, without ever having been in a kitchen before. They'd ask around for some pointers and "recipes" -- "OK, so I get the eggs from this big metal box (will they always be there? where do they come from?), I crack them into this metal pan-thing, I put it in just the right place on this other big metal box and turn this knob. Then the pan gets hot, and eventually they get cooked" -- then they'd follow the script religiously. If their restaurant served exactly the same dishes every night, this might be as far as they'd get. After a while, they might start to notice patterns in how things work, and a few people might start buying cookbooks and improvising. But most people, if they had to churn out the same dishes day in and day out, would just stick to the routine they know, and be glad when they get to go home.

    15. Re:They are not idiots by Anonymous Coward · · Score: 0

      Any "geek" should know that there is only one way to implement a reliable communications layer: the sender has to be told when the receiver has received the message. If they don't seem to be getting the message, you have to resend it - possibly by a different method.

      So if the users don't get the message (it may be because they are dumb, but usually not) then the sender has to react and start doing things differently. Or alternatively give up on the idea of reliable comms and accept faults when they occur.

      Imagine if the Slashdot TCP stack decided my computer was an idiot and ignored it because the RTT expired for a couple of packets along the way. You all would have missed out on this interesting post. ;)

    16. Re:They are not idiots by shepd · · Score: 2

      >Can you repair your own car?

      A professional job intended for a mechanic.

      Driving, however, requires you pass a test. If you somehow thought you could drive 100 mph the first time you turn a key, they'd be scraping pure idiocy from the highway.

      >Build your own house?

      A job for an entire crew of professionals

      However, one could expect someone of intelligence to be able to read the manual to their self-build shed and come out with something that doesn't fall down at the slightest touch.

      >Hell, can you cook your own food?

      If you decided to cook a polenta without even knowing what one was (like me), you'd probably end up with a potato omlette. But, because I know I don't know what's in one, I'd look it up (like I just did) and realise you'd use cornmeal, not potatoes.

      >Then why are these people dumb because they aren't computer experts?

      Because they set out to do a complex task without informing themselves on how to do even the most basic tasks related to it.

      I wouldn't even attempt to cook something if I didn't know a teaspoon from a tablespoon. So why can't I expect the same from a computer user?

      All I expect is a user to understand the difference between sharing everything, and sharing nothing.

      >They can turn them on and (hopefully) get their job done, but thats about it.

      Which is all fine, dandy, and intelligent. But if one of those users decides to install and use a completely foreign application despite the fact that even the most basic concept of how it works befuddles them (such as sharing being a two way street) they have no business doing it until they learn the basics.

      Going headlong into any task without getting a basic grip of things shows a lack of intelligence.

      As a tech support guy, what bothers me is when I say "tell me what the titlebar says" or "minimize the program", or "click start/run/type command/hit enter" and they tell me "It says the time", "I minimized it, but don't you need it running?", "It says I don't have that program installed".

      Knowing what basic window decorations are named is like knowing what pedal is named the "accelerator", which is named the "brakes" and where the "clutch" is, and where the "gearshift" is. If you don't know those terms, you have no business being behind a wheel (unless its an automatic, but I'm not talking about Macs here! :-)

      In the case of Kazaa, one should have a firm understanding of what an "options" dialog is, and how to use one!

      This really is no different from school, actually.

      --
      If you could be told what you can see or read, then it follows that you could be told what to say or think - BoC
    17. Re:They are not idiots by deft · · Score: 3, Insightful

      its actually pretty common for people who in a service role in a company to have some disdain for the people that they are paid to service.

      most IT people think that they are constantly having to deal with the morons above them, getting this way just because the IT people have chosen to focus on computers as their specialty.

      well, IT people arent special. they are what happens when you arent good enough to build a system... just maintain someone elses (for the most part). most of the resentment for upper management who cant configure outlook correctly probably comes from the narrow minded thinking that not knowing how to is stupid, and knowing how to makes them superior.

      well, most of those upper management people are probably too busy with their lives, their jobs, etc to deal with things like that. thats why there are IT people... to service and support the people who make the money for the company!

      so, go fix upper managements keyboard by plugging it back in... and remember he could learn how to troubleshoot a computer sys, but hes too busy being on the phone doing things that allow him to have a support staff to do them.

      --

      There's nothing Intelligent about Intelligent Design.
    18. Re:They are not idiots by djmcmath · · Score: 1

      Coincidentally, yes. I cook my own food (try my chocolate-mint brownies...), repair my own car ('95 Civic), and built the house I am living in. I am capable of reading books, absorbing knowledge, and understanding the things that I read. If that is the dividing line between the rest of society and I, it's a pretty sad world we live in. Granted, not all people who can't use a computer are idiots; only the people who are totally unaware of the big picture are idiots.

    19. Re:They are not idiots by Anonymous Coward · · Score: 0

      If you dont have a drivers license, dont drive a car.

      Where not asking them to know how to repair there car, or build there own car. Where not asking them to be race drivers or navigators.

      Al we ask is that they know where the steering wheel ,the gas and the breaks are, and they know how to use it before driving the digital highway

      Is that to much to ask?

      It is illegal to drive without a license, why is it legal to use a computer if youre clueless about the thing?

    20. Re:They are not idiots by coleSLAW · · Score: 1

      Can you repair your own car? Build your own house? Hell, can you cook your own food? Then why are these people dumb because they aren't computer experts?

      A person can do all those things. To quote R.A.H., "A human being should be able to change a diaper, plan an invasion, butcher a hog, design a building, write a sonnet, set a bone, comfort the dying, take orders, give orders, solve equations, pitch manure, program a computer, cook a tasty meal, fight efficiently, die gallantly. Specialization is for insects."

      --

      == I am not Me.

    21. Re:They are not idiots by oyenstikker · · Score: 2

      I don't think car repair professionals think their customers are idiots because they don't know how to fix a broken transmission (I certainly don't know how). However, they do expect you to know what a transmission is and does, and expect that you can explain the symptoms.

      No, but they do think the customer is an idiot when then dump the clutch at the redline to get started and do freeway speeds in first gear because they never bothered to learn to use it properly.

      --
      The masses are the crack whores of religion.
    22. Re:They are not idiots by Darren+Winsper · · Score: 1

      You made a good point there. When somebody takes their car into a garage, they have to explain what happened, even if it's just "the car started spewing steam and a warning light came on". How useful is "it broke"? It's the exact sort of thing I get with people I know. I tell them that next time it happens, write down exactly what they tried and what the error was. Do they do that? No, they just spew "It came up with an error message".

      How am I supposed to fix a problem if I don't even know how to replicate it?

    23. Re:They are not idiots by Marcus+Erroneous · · Score: 1

      Yes, I can repair my own car. Yes, I can do most of what's required to build a house, yes I can cook my own food. Yes, I can repair and/or design and build electronic equipment. And I can survive in the wilderness with just a knife and what I'm wearing. My VCR isn't blinking 12:00 AM either.
      Most of these people don't want a user manual, they wan't an 800 number. On tech support, I'd get calls on how to drag a file, how to copy a file, how to start a program by clicking on it. All things that were either covered in the manual, the tutorial or both. Most didn't want to do that. They "didn't like looking through the manual" or "didn't have time to go through a tutorial". They paid good money for the computer and that is what the help desk is for.
      As for others, they grew up seeing computers as those monsters behind glass walls that only guys with Phd's and white coats can use. Or only young people. Many convinced themselves that they can't learn and become a self-fulfilling prophecy. Some, once they believe that they can learn about them and use them, do. Many people won't spend half an hour with a manual or tutorial, but will gladly watch a 4 hour Friends or Seinfeld marathon. These are irrationally afraid of their computers. Afraid that if they even move an icon the computer "will blow up". I work with several that are apparently intelligent people, who can work wonders with mainframe queries, but are terrified of their PC and just won't accept that they can learn to use them. Irrational is the only term that does them justice.
      These same people may have a cell phone. But, they can't do anything more than make a call or answer a call with them. They don't have any numbers stored in them that someone else didn't put in there for them. They frequently can't use the caller id feature if it doesn't pop up for them. And in every case, they can't be bothered to look at the manual. They either "don't have time" or "I can't ever understand those things".
      My point with this soliloquy is that they are idiots - by choice. They refuse to even try to learn the basics of almost any of the technologies that they use on a daily basis. Their choice is to find someone to do it for them or do without and go watch Jerry Springer. Willful ignorance is its own reward.

      --
      You must be the change you wish to see in the world - Ghandi
    24. Re:They are not idiots by 3th3rn3t · · Score: 1

      well, anybody who stores his cc info in a file "credit cards.xls" and then shares it is one.

    25. Re:They are not idiots by nurb432 · · Score: 1

      One of my duties is dealing with uninformed users.

      Some are 'smarter' then I, they just have never been trained in what to do, or how these things work, are not by any means stupid or idiots..

      Oh, and ive built a house, and a car, plus grown/cooked food and have a metal shop out in the
      garage.. Doesnt make me any smarter. i just have had the experience....

      --
      ---- Booth was a patriot ----
    26. Re:They are not idiots by Ubergrendle · · Score: 1

      Yes, this is true. But I've found in the internet world, with so many companies behaving in unscrupulous ways, that it takes more than just operating knowledge on how to run your computer. Sure, download the latest patches, maybe run a virusscanner, maybe run a firewall a la ZoneAlarm. But wait, now you need Ad-Aware to eliminate all the spyware, and whoops, just because you downloaded software from CNET.com, a reputable website, it doesn't mean that you're not going to be infected with tons of spyware. And yes, that P2P client you installed will grab everything it can by default on your computer to enhance the value of the closed network its on. And oh, did you know that CD you bought doesn't work on your computer? Sorry, but unless you're a regular slashdotter, you can't possibly know of ALL of the nuances of living life on the internet.

      --
      John Maynard Keynes: "When the facts change, I change my mind. What do you do?"
    27. Re:They are not idiots by Anonymous Coward · · Score: 0

      It is illegal to drive without a license, why is it legal to use a computer if youre clueless about the thing?

      It is because if you drive without knowing how to, you are endangering lives of other people. I think it's obvious, but on the other hand you can't even spell, so be free to feel elite and superior instead.

    28. Re:They are not idiots by kostja67 · · Score: 1

      "A human being should be able to change a diaper, plan an invasion, butcher a hog, conn a ship, design a building, write a sonnet, balance accounts, build a wall, set a bone, comfort the dying, take orders, give orders, cooperate, act alone, solve equations, analyze a new problem, pitch manure, program a computer, cook a tasty meal, fight efficiently, die gallantly. Specialization is for insects."
      --Lazarus Long by Robert A. Heinlein

    29. Re:They are not idiots by Andrewkov · · Score: 2, Funny
      "Unleaded Fuel Only" or "Things in mirror are farther away than they appear.".

      Just for your own safety, you should be aware that things in your mirror are closer than they appear, not farther.

    30. Re:They are not idiots by Simon+Brooke · · Score: 2
      I like the way computer geeks think anyone who doesn't know as much about computers as they do are idiots. I freely admit that some people are idiots, but others are just ignorant. Can you repair your own car?

      yes

      Build your own house?

      yes

      Hell, can you cook your own food?

      yes

      Then why are these people dumb because they aren't computer experts?/em>

      There's nothing particularly complex about repairing a car. Building houses is, in fact, pretty simple. Cooking is easy. Managing a general purpose information processing device is genuinely hard.

      I've said it before and I'll say it again: most people are too stupid to use a computer . More to the point, most people don't need a computer. They need an information appliance which is capable of performing a very limited range of functions with very limited user configurability. If people had devices which weren't capable of running arbitrary bits of code, they wouldn't get viruses and they wouldn't unknowingly publish their private information to the world.

      They do these things because they're given access to extremely complicated, subtle and sophisticated machines and treat them as if they were toasters. This is stupid, but most people are too stopid or too ignorant to know better.

      I know this sounds arrgant. It is arrogant. But it's also true. Not everyone is tall enough to play big-league basketball, and not everyone is clueful enough to use a computer.

      --
      I'm old enough to remember when discussions on Slashdot were well informed.
    31. Re:They are not idiots by Phibian · · Score: 1

      "If cars were not as deadly as they are, people would learn how to drive them the same way they learn Word."

      Most people "learn" to drive by taking the minimum legally required course. If it wasn't legally required, most people would in fact learn as they learn Word (trial and error). Few would even bother with reading the manual (eg the rules of the road).

      Don't believe me? Ask your oldest living relative to describe their driving lessons and subsequent test.

      My grandfather did not take driving lessons per say, and his test consisted of driving 500 m down the road. Forward.(~1930s in Ontario, Canada). No parking. No vision check.

      Given that computers are becoming part of many pieces of 'dangerous' equipment (not to mention work environments), I wouldn't be at all surprised if in the future computer classes became mandatory (actually, many schools these days have it in the curriculum...). And although I think it would be dumb, I don't think a requirement for a license to operate computers
      is as unlikely as many think.

      Finally, although I personally had no difficulty learning how to use the mouse - I recall the struggles my aunt, my mother and my mother-in-law had with it. It took years. And hours of tutorials. So I don't think the mouse example is a good one.

      That said, in order for something to be usable, it ought to be intuitive for those members of the population who are non-techies. By this I mean those who couldn't care less if it's called 'Linux' or 'Windows' - they care about writing an email to their extended family, or getting that obscure artist who wants to share his or her CD (right ) off the net. And honestly, I think too many people responsible for designing applications such as Kazaa are only interested in making an application that they themselves will find useful. All the design is done from the perspective of someone with more knowledge about computers in general (and the application specifically) than the users.

      And that's why studies like the one referenced above are important - not because they'll teach the users to be more careful (users shouldn't HAVE to worry about such things), but because they make suggestions to the DESIGNERS and DEVELOPPERS on how the users are actually using and perceiving their use of the application.

    32. Re:They are not idiots by amyandjake · · Score: 1

      "What bugs me the most is that people believe the computer should just work on whatever task they want it to."

      When you talk to non-computer users, do you talk like what you are saying is super-simple, or do you take the time to explain to them that when you download and install software, you cannot believe that it will work exactly as it says? Users believe that the computer and software should do what it says without any kind of administration because that is what they are taught.

      People do not expect that "rudimentary knowledge on how to OPERATE the computer" should include how to check for spyware or how to maintain security on their system. We cannot expect regular users to know anything more than how to turn it on and get on the internet. People need to understand that as long as you are on the internet, you need to have more knowledge about computers and security.

      The problem is not of people that are too stupid, or people that do not want to learn about computers. The problem is that people do not know that they should learn more, and do not know WHY they should learn more.

    33. Re:They are not idiots by jafac · · Score: 2

      I've been doing tech support for 10 years.

      In those ten years, I've come to expect that the simple, home user, does not, and *should not* have to know the deep inner workings of their computer. In fact - a great many computer users don't "get" the concept of directories.

      In that regard, the computer industry has utterly, completely FAILED to serve the market to which it has desperately tried to sell computers - to the saturation point.

      That's a completely different situation than what I deal with on a daily basis, because I support products that are used by businesses - so I deal with professionals.
      Some of the idiotic things so-called computer professionals do are simply hair-raising. There's no excuse for a person who's drawing a paycheck as a consultant to not know these simple things. I expect my customers to be at least as competent as I am in general computer use. And in many cases, that's simply not true.
      In some cases, there are people I help who can mouse circles around me. That's fine. I'm paid to be an expert in the products I support. I very much enjoy working with competent customers. The second most frustrating part of my job is dealing with incompetent customers and self-inflicted problems. (the most frustrating part of my job is dealing with my own developers, who refuse to design their products to meet the user halfway).

      My point?
      KaZazAAZaKakaZAA is a product whose target market is the HOME USER. Your mother in law. Your great-uncle. Your little sister. This is a totally different market with a totally different set of requirements. It's unconscionable to design a product for a home user that's this difficult to understand and configure. On the other hand, it's par for the course these days. I guess we're lucky we don't have to be teaching our mother in law how to setup ssl or manage her own sendmail server.

      Apparently, like the users who don't "get" directories - the software makers don't "get" usability. While you're prototyping your UI, you need to sit a regular person down in front of it - your target market, and watch how they install it, watch how they navigate it, see the errors they make, and figure out how to make the UI better, so they don't make those errors. This is not "dumbing down" the software. There's always "advanced" settings, (and designing software with a GUI that doesn't also have a good command line interface for the techies is similarly unconscionable).
      But all that doesn't help anyone make a quick buck.

      There IS a huge market of tech savvy people out there. But compared to the dumb home user, it's a niche. So what's it going to be? Are computers destined to forever be a niche? Or is some smart engineer going to figure out how to write software "the rest of us" can use?

      --

      These are my friends, See how they glisten. See this one shine, how he smiles in the light.
    34. Re:They are not idiots by jafac · · Score: 3, Insightful

      Oh, there are parallels much earlier in the auto industry.

      For instance - in the teens and twenties - many cars often had a knob or a lever on the dash for setting the spark advance. If the spark is too retarded, the engine has moved on and the exhaust valve is opening, and your opportunity for combustion is passed - the engine will stumble and die. But if the spark is too advanced, the engine will produce too much heat, as the piston is still heading upwards, and compressing when combustion occurs. Of course, as the speed of the engine changes, the requirements for timing the spark changes. The timing at 2000 rpm needs to be advanced compared to 800 rpm. So as you accelerated in these older cars, you had to manually set this lever on the dash to advance the timing so the engine didn't die. This was considered too complex for your average woman of the teens and twenties to handle, so there were various laws passed making it illegal for a woman to drive (I think most states have since repealed these laws. Most states).

      In later cars, ignition timing is handled by a mechanical "distributor" which advances the spark based on the speed the engine is running. This eliminated one whole control, one whole focus of attention.
      Later cars eliminated the high maintenance of the mechanical distributor by replacing it with an electronic timing system (electronic ignition).
      I don't think that there's a single person who will argue that "the old way" was better. Although a lot of people mourn the loss of distributors, everybody's happy about not having to set the timing advance on the dashboard as you accelerate.

      Other improvements include automatic transmissions. To this day, my wife refuses to learn to drive stick. Why should she have to do it when there's a perfectly good mechanical device designed to take care of this needless distraction for you? You can get from point a to point b just fine without a clutch and gearshift lever.

      Of course, macho purists will give you all kinds of rational explanations as to why driving stick is better; you can judge your speed by the engine note and knowldege of which gear you're in, which is obtained tactile-ly, so you don't have to take your eyes off the road to look at the speedometer. Manual transmissions are more efficient. Easier to maintain and repair. Allow more flexibility when you're driving hard.
      None of those things matter to the soccer mom with three screaming kids in the back of the van, trying to get them home in time for lunch.

      These are only a couple of examples of how the auto industry changed to meet the needs of people whose money it wanted.

      If the computer industry wants these people's money - if they truly want to sell a computer for every home - they're going to have to design a computer for EVERY home. Not just the niche geek market. Macintosh made computers more accessible - but not to the poor. Windows made computers more accessible, but simplicity was sacrificed for CHEAPNESS. Linux made computers even more accessible to low income people who were willing and able to "geek out". "modern" Linux (the last 2-3 years) is even more accessible to your typical Windows person - but still has a ways to go to be as simple as a Mac. Personally, while Apple did a great job making Mac OS X a SIMPLE to use Unix, it's a step backwards from the old OS in many ways - as far as mass-market usability is concerned. Nobody really hits that target yet. Or even comes close.
      I think that ultimately, file systems will have to be transparent. Data has to be accessible, without requiring the user to know about a directory structure. I know those sound pretty unrealistic - but I think that's the only way that, in the long run, "normal" people are going to be able to use computers productively enough to justify their use. Either that, or they're going to have to evolve into limited-use appliances.

      --

      These are my friends, See how they glisten. See this one shine, how he smiles in the light.
    35. Re:They are not idiots by beddess · · Score: 1

      and if you use the computer without knowing how
      you could be leaving yourself open to e-mail
      viruses that mail out confidential company info.

      --
      "Weasling out of work is important to learn; it is what separates humans from animals. Except for weasels."
    36. Re:They are not idiots by jafac · · Score: 2

      The point is, we "geeks" have a vested interest in the widespread adoption of computer technology.

      Yes, it's pure neatness.
      And - geeks are raised to a higher status when we can understand and perform complex trickery with these expensive toys.
      Also, when computers are mass manufactured, we geeks benefit from the economies of scale, and our prices our cheaper. Compare the original IBM PC, at around $5000, to your $800 Gateway special today. We HAVE benefitted.
      But the regular home user has not. They've blown their $2500 on two or three systems, each one supposedly going to fix the problems the last one had - they've frustratedly lost data, dealt with downtime, been laughed at by elitists, been charged outrageous prices to service equipment or reinstall OSes, had their credit cards stolen, spyware and viruses installed, then dumped $40 a month for a faster way to sit and wait for ads to download. Where's the WIN in it for them?

      If we geeks TRULY want mass propagation of this technology (and all the benefits it entails) - if we really want their money, computers HAVE to improve, or the market will say fuck you very much, bend over, you can have your overpriced worthless toy back, and I'll keep my money.

      I suspect there may be something in this with regard to the dot-bombs.

      --

      These are my friends, See how they glisten. See this one shine, how he smiles in the light.
    37. Re:They are not idiots by A.Soze · · Score: 1

      Okay, I understand your point now. Consider my remarks "cheerfully withdrawn".

      --
      "Goodness, how did you people live long enough to invent tools?" -Hobbes (the tiger, not the philosopher)
    38. Re:They are not idiots by JohnnyRottenAK · · Score: 1

      You might "need" to use a doctor, but that doesn't mean you go learn medecine.

    39. Re:They are not idiots by deft · · Score: 2

      you missed it a bit on the analogy. let me clear that up for you.

      its not knowing where the steering wheeel is. in this analogy, you as an IT person are the pit crew. That driver is going around the track doing something you clearly cant, and when he needs service, you run out there and service his car, change the tires, fill up the tank, and fix whatever is keeping him from going fast and winning.

      you arent better than him because you know what oil to put in... you simply get paid to help him make money. dont forget you drain the companies resources, because you make no money, but are a necessary evil to keep that guy going. you aren't wanted- but in this day and age we must pay you to keep things going. if computers stopped being complicated, you'd be gone is a second.

      and to carry your analogy 1 step furthur, arent you jealous of the car designers that get to be innovative and design things noone has ever seen before... instead of just maintaining them?

      study, and someday maybe youll be a programmer instead of just a IT guy.

      btw, i am neither a programmer or a IT guy.... just a UI guy.

      --

      There's nothing Intelligent about Intelligent Design.
  28. I Did a Usability Study With P2P Also. by thedanceman · · Score: 4, Funny

    I shared videos of me dancing and nobody wanted to download them. It makes me cry every day when I look at the results of my scientific study.

    1. Re:I Did a Usability Study With P2P Also. by Anonymous Coward · · Score: 0

      You appear to be putting on weight. You should watch your diet before you get chubbier. HTH.

    2. Re:I Did a Usability Study With P2P Also. by Anonymous Coward · · Score: 0
      I shared videos of me dancing and nobody wanted to download them. It makes me cry every day when I look at the results of my scientific study.

      But look on the bright side: A lot of people downloaded that video of you and the sheep.
    3. Re:I Did a Usability Study With P2P Also. by or_smth · · Score: 1
      Well, duh, nobody wants to watch some slashdot nerd dance.

      What you should have done is called it "BRITNEY SPEARS BIG HOOTERS XXX XXX LOTS OH XXX BABY XXX ILLEGAL SUPERSTAR BRITNEY SPEARS SPEARS BRITNEY YUMMY DEFINITELY NOT SOME SLASHDOT NERD DANCING" because we all know that one of those files is bound to be the real thing.

      Speaking of which... what is your user name on Kazaa?

      =)

    4. Re:I Did a Usability Study With P2P Also. by Anonymous Coward · · Score: 0

      you kinda look like jason mewes

    5. Re:I Did a Usability Study With P2P Also. by BitHive · · Score: 1

      Just thought you should know, your site made my evening. Thanks!

    6. Re:I Did a Usability Study With P2P Also. by Anonymous Coward · · Score: 0

      well your site is misleading, i thought it was gonna be a star wars parody based on the title and instead i got a bunch of dancing crap, so go fuck yourself you talentless retard!!!!!!!!!!!

  29. Obviously this will have to end... by Anonymous Coward · · Score: 0

    I mean copyrighted software is simply that; copyrighted, and not free for other people to take from another person's computer. Theft is theft, it's as simple as that. The movie industry and software companties will be going after Kazaa in a big way soon.

    Programs like Microsoft Money are expensive, and even more expensive to create; like console companies, Microsoft loses money on selling external softwarre and makes money on Win XP and IE. By stealing something a company loses money on already, really hurts them in the long run. This is not just Microsoft, but Apple computers and even VaLinux.

    1. Re:Obviously this will have to end... by MaxVlast · · Score: 1

      Hehe. You're so cute.

      --
      There should be a moratorium on the use of the apostrophe.
      Max V.
      NeXTMail/MIME Mail welcome
    2. Re:Obviously this will have to end... by FueledByRamen · · Score: 1

      Forgive me, but wouldn't NOT buying a product that a company is losing money on cause them to make money?
      And yes, in my world, two wrongs do make a right.

      --
      Every cloud has a silver lining (except for the mushroom shaped ones, which have a lining of Iridium & Strontium 90)
  30. this is annoying to everyone else by Cyno01 · · Score: 1

    i'm sure everyone with a fast connection has come across this before, your downloading something on kazaa and u hit someone with a 2 megabit connection, you click on findo more files from this user, but when the search results come up you find the person has shared their entire drive, if you want anything else from them you have to scroll through thousands of files

    --
    "Sic Semper Tyrannosaurus Rex."
  31. Good point, but in most cases... by Sodakar · · Score: 5, Insightful

    Just out of curiosity, I ran the install myself, and I observed that while the sharing scheme isn't 100% clear or too concerned about the user's privacy, it's still not nearly as bad as the outright installation of spyware, which Kazaa does anyway. I also asked a small group of novice users to try it out, and found that:

    1) The default shared folder is C:\Program Files\Kazaa\My Shared Folder. A vanilla user with a vanilla install would not have had that directory, and would not have any private files in here to begin with. Most novice users I polled understood that this was the folder which the public would access, and that private files should never be placed there. So... simply clicking "Next" on the install repeatedly doesn't endanger the person's privacy. (well, spyware is still installed, but you get my point)

    2) When selecting another folder to share, I found that all of the novice users I polled stored their music in a directory strictly for music, and that subdirectories would contain nothing but music. So, if someone is sharing C:\My Documents\My Music\, they would not be sharing files in the parent directory, where private documents are stored. Realistically, I can't think of too many cases where someone would store private files in a directory made specifically for music. Granted, the user could still accidentally put files there, or accidentally share C:\My Documents, but at that point, it's user error.
    3) When selecting an entire drive to share and download music, eg, C:\, all (yes, all) of the users were unwilling to proceed, as they didn't want files piling up in the root directory, and they didn't like the idea of sharing the entire drive. (though this was never specified in the software)

    So... what I'm saying is: Common sense and "install: next, next, next" seemed to prevail in the small group of novice users I polled... While I agree wholeheartedly that Kazaa does *NOTHING* to discourage or warn users of sharing their entire drives, I guess this shouldn't come as a surprise considering the company's history.

    Just thought I'd share...

    1. Re:Good point, but in most cases... by Caradoc · · Score: 3, Insightful

      "Novice users" doesn't mean a whole lot to me. What is your group of "novice users" representative of? College students? Joe Average blue-collar workers? High school graduates? Retirement community inhabitants?

      And what's a "small group?"

      Given that your "novice users" already had music stored in a particular directory, I somehow doubt that they were entirely computer newbies.

      Find a group of people who don't know what a mouse is for, and see if they can share files without putting their entire drive at risk...

      --
      Specialization is for insects. - R.A.H.
    2. Re:Good point, but in most cases... by GreyPoopon · · Score: 1
      Find a group of people who don't know what a mouse is for, and see if they can share files without putting their entire drive at risk...

      While I agree that the parent post's definition of "novice" doesn't seem to fit the status quo, I also have to ask how you could expect people that don't know what a mouse is for to find, download and install a file sharing utility in the first place.

      --

      GreyPoopon
      --
      Why is it I can write insightful comments but can't come up with a clever signature?

    3. Re:Good point, but in most cases... by Sodakar · · Score: 1

      You may mean well, but your post full of questions that concentrate on deconstructing my method, but completely ignores the facts and observations I was interested in sharing.

      I didn't mean the post to be scientific -- I was simply *sharing* what I ran into while I was performing the install with a group of people around me. The facts remain:

      Is the default install directory generally safe? Yes, because it would not have existed before.

      Is there a default "music directory" for most Windows OS's? Yes. It's C:\My Documents\My Music - even for newbies.

      Does it require effort on the part of a user to share their entire hard drive? Yes.

      Your comment of:
      "Find a group of people who don't know what a mouse is for, and see if they can share files without putting their entire drive at risk..."

      is not very constructive, as if a user is such a newbie that they do not know how to use a mouse, but is somehow given administrator access to a Windows PC to install Kazaa, they are putting the entire drive at risk simply by having access to the keyboard.

    4. Re:Good point, but in most cases... by Caradoc · · Score: 2

      I used to be constantly amazed at what people could manage to do to a computer without the foggiest notion of what they're trying to do, or what they're doing.

      Of course, half the time this kind of thing happens, it's their friend telling them, "OK - take the mouse and move the pointer over there and click, NO! Over THERE! OK. Now, go over there and click. OK. Now, do you see (this?) No? OK. Click here..." and so on, never realizing that the "NO!" was something that is not only wrong, but needs to be backed out.

      Heinlein once said, "Never underestimate the power of human stupidity."

      This goes doubly for people who bought computers just so they could trade music with their friends (don't laugh - I know one person who spent about $800 or so to do exactly this, only to find that that cheap-ass audio board didn't quite work the way he wanted it to...)

      --
      Specialization is for insects. - R.A.H.
    5. Re:Good point, but in most cases... by Caradoc · · Score: 2

      I wasn't really trying to deconstruct your method.

      The problem, to me, is that any doofus on the street can walk into Best Buy and walk out with a DDOS zombie waiting to happen.

      As far as "...such a newbie that they do not know how to use a mouse, but is somehow given administrator access to a Windows PC..." - this happens thousands of times per day in CompUSAs, Best Buys, and Circuit City locations across the nation.

      Compounding the problem are "salespeople" who have not the slightest idea what they are selling.

      --
      Specialization is for insects. - R.A.H.
    6. Re:Good point, but in most cases... by Renraku · · Score: 2

      Why should the company have to warn people what they're doing? If I want something, I take an in-depth look at all the options available to help me get that certain something. This includes at least trying to understand EULAs, paying attention to install screens, and reading up on the topic. Most people are just like, "Ooh, porn, must install Kazaa." so they aren't thinking about p2p, or free software, they're thinking about porn. The whole point of p2p software is to share your files, not to leech off of everyone else. If they share their whole drive, tough, its another lesson to learn.

      --
      Job? I don't have time to get a job! Who will sit around and bitch about being broke and unemployed then?
    7. Re:Good point, but in most cases... by Sodakar · · Score: 1

      Thanks for the reply, and I appreciate you keeping it on-topic. It just seems to me that this is two separate threads...

      My point was that while the article was valid about Kazaa not including any safety nets for unaware users, but that by default, Kazaa is set up to use a safe folder.

      You seem to be talking about Win32 boxes in general...

      As for "...this happens thousands of times per day in CompUSAs, Best Buys, and Circuit City locations across the nation.", that's exactly my point -- if someone is that clueless about a computer, they are risking the drive, their privacy, and their PC becoming script slaves -- all without the help of Kazaa.

      Heh. It always goes back to Windows, doesn't it...?

      As for salespeople... While I have my share of complaints about them, I have to continually remind myself that if I were fortunate enough to ever find a salesperson who actually knew what s/he was talking about, chances are, I would never find that person again, for they would have found employment elsewhere. (well, maybe not in California these days, but I digress...)

    8. Re:Good point, but in most cases... by n1m1tz · · Score: 1

      A group of people that don't know a mouse from their ass probably doesn't understand P2P software or its purpose either; nor would they be able to download it either...

      --
      G
    9. Re:Good point, but in most cases... by ckedge · · Score: 3, Informative


      Kazaa's "shared folder selector" has a failure mode, a bug, where you select a deep level subdirectory and click "ok" or "apply" and it actually shares the entire hard drive. If you re-open the shared-folder gui, it will show your entire drive shared.

      So it's not simply a user interface usability issue. There is a known bug in the code that causes entire drives to be shared when all you are doing is selecting a specific subdirectory.

    10. Re:Good point, but in most cases... by Dr.+Galazkiewicz · · Score: 1

      Just to add on what people buy.

      A TV card (PCI card with coax-in) so they could watch tv off the internet.

  32. alright! by australopithecus · · Score: 2, Funny

    Now we can all get on Kazaa and grab credit card numbers so we can buy porn and cds and dvds and software and computer games and books and even computer games about porn........cause all these things still have to be bought right? its not like i can just get them free through some program......

  33. Scarry test by ehiris · · Score: 2

    Find an inbox and do search from the same user.

    No wonder the Kazaa search is so slow.

    You search through a lot of uninteresting crap to find what you need. Of course it could be to your advantage if you are Peeping Tom or a ignorant maniac who wants to steal credit card numbers.

    1. Re:Scarry test by XBL · · Score: 2

      I did this earlier and KaZaA crashed from all the results it was getting off that user.

  34. Kazaa's user interface sucks... by aquarian · · Score: 2

    ...compared to Napster and Limewire. I don't know about the particular issue being discussed, as I never had a problem with it (I hope). But in general, I find Kazaa to be kind of byzantine, and a pain to use. Napster and Limewire are still the champs in this department, and it's probably one reason for their initial success. If you want to design a good app, just copy them, at least for a start.

  35. This is why... by Bob+Finklestein · · Score: 1

    I always went in (when I used Napster and now Gnutella) and changed the upload slots to 0. As paranoid as this may sound, I don't like people being able to get into my files, even if it is just stuff I downloaded from other people.

    1. Re:This is why... by MaxVlast · · Score: 1

      For God's sake don't use P2P, then. Are you the guy who takes all the complimentary mints, too? Sheesh. The selfishness of the people who don't mind stealing from others, but sure don't want to share the results boggles my mind.

      --
      There should be a moratorium on the use of the apostrophe.
      Max V.
      NeXTMail/MIME Mail welcome
    2. Re:This is why... by Bob+Finklestein · · Score: 1

      OK well actually to tell the truth, I only changed my Gnutella settings yesterday after I read this article. Must've been some wave of paranoia, because I checked and realized that I know exactly which folder I'm sharing anyway, and there was no reason to change the upload slots to 0. So to make a long story short, I'm changing them back. And everyone lived happily ever after.

  36. Sell HPQ by Anonymous Coward · · Score: 0

    How the heck does this relate to inventing new products?

    1. Re:Sell HPQ by Anonymous Coward · · Score: 0

      Well, um, studying others products' UI mistakes so you don't make them yourself. Sounds like something every inventor & designer should be doing.

  37. just think of all those klez worms in the files by Anonymous Coward · · Score: 0

    weeeee, no that it's been published every script kiddy in the world will be stealing mail box files... and infect themselves at the same time... then we'll have yet another surge in worm activity.

    really, some people just shouldn't get computers, it's nothing against them, i'm sure they are smart in different ways, it's just the truth

  38. Example of full write access over Kazza network by lanner · · Score: 0, Redundant


    Last April of this year a former coworker of mine called me and asked me to come over in a plea of help. He had downloaded Kazza and installed it onto his computer. Four days later he discovered that his second hard drive that he had been keeping all of his most valuable data upon had suddenly lost a lot of data. His most important files were gone, deleted from his hard drive. He had turned on this file sharing utility without knowing what it was actually doing to his computer. Users over the Kazza network had randomly gone and deleted files across his shared drives over the course of the four days that he had first used Kazza.

    This was a case of failure to design a product which requires the user to know what they are doing before they can use the product.

    It was also a failure of the user to understand what the product was doing to his computer.

    I blame the user more than the software in this case because I had previously warned him that Kazza sucked, included spyware, and to use Gnucleus instead of Kazza to perform file sharing. The Win32 version of Gnucleus is currently read only, and does not allow write access to user's systems, which is ideal for the design of the network. He listened to someone else instead.

    Bad him.

    He made dinner for me while I used a hard drive sector scanning utility to undeleted some of the lost data. Not all of his data was restored. A good portion of it was permanently deleted. This included business and personal contact lists, his most prized data.

    1. Re:Example of full write access over Kazza network by Mikkel_bob · · Score: 1

      eh?
      Where can I find this delete remote file feature in kazaa?
      Damn their bad interface.

      --
      Mmmm. Sig.
    2. Re:Example of full write access over Kazza network by DigitalHammer · · Score: 1

      Stange...are you sure it was his use of Kazaa that allowed other file-sharers to delete his files? The HD could have suffered electromagnetic or heat damage from an external source.

      If full write access was implemented, which I have not found, did Sharman or possibly even rogue employees at Brilliant Digital plant this feature in Kazaa in the hopes of stealing valuable financial data from unsuspecting users? Also, is Kazaa Lite affected?

    3. Re:Example of full write access over Kazza network by kubrick · · Score: 2

      A good portion of it was permanently deleted. This included business and personal contact lists, his most prized data.

      Cry me a river.

      If he prized it that highly, why didn't he keep backups?

      --
      deus does not exist but if he does
    4. Re:Example of full write access over Kazza network by Inthewire · · Score: 1

      I don't believe you.

      --


      Writers imply. Readers infer.
  39. 2 out of 12 by NickRob · · Score: 2, Funny

    Dammit.. if there was one thing that teachers taught it was to reduce your fractions!

    1 out of 6

    Least that's the way they were with me.

    1. Re:2 out of 12 by imkonen · · Score: 1
      Unreduced fractions in statistics like this are shorthand, and contain more information than just the ratio. 2 out of 12 means:

      The ratio we measured is 1 out of 6. We'd like you to assume that we used a statistically significant number of test subjects, but actually we used 12.

    2. Re:2 out of 12 by AgentOBorg · · Score: 1

      A statistics or research design teacher would have taught you to show your N as well....

    3. Re:2 out of 12 by cburley · · Score: 1
      A statistics or research design teacher would have taught you to show your N as well....

      Noodle?

      Noggin?

      Naugehyde?

      Natalie Portman?

      Naughtiness?

      Numinosity?

      --
      Practice random senselessness and act kind of beautiful.
  40. sam files by Anonymous Coward · · Score: 0

    sam files and loft crack, even more good script kiddy fun...

  41. I used Kazaa to cheat on a test. by L600R · · Score: 2, Funny

    I noticed back in november of last year that most of my friends had kazaa set up to share everything on their hard drives. At the time I was working on a project on the Reformation movement. I was stuck so I typed in 'Reformation' under Documents and I got a couple reports. I got some good facts and I think I got a 90% on the project. I used it for a couple more project and found it helpful on bigger subjects. Why buy Clifs Notes if I can download projects?

  42. 2 of 12? by Anonymous Coward · · Score: 0

    I would like to know those people... 2 were current people... the other 10 were people from mental clinics, or, at least, people not capable of using a computer for simple things...

    And they managed to download and install the program? whoa...

  43. Echelon by herraukuli · · Score: 4, Funny

    So what? Everything is already shared via Echelon file sharing system...

  44. @kazaa and @fileshare by superpeach · · Score: 1

    What are these usernames with @fileshare? @kazaa is pretty obvious, and there used to be @morpheus, but I have never seen the fileshare one. Anyone know what client that is?

  45. Haha this shows you are an idiot by Anonymous Coward · · Score: 0

    It's called Brilliant Digital.

  46. A suggestion by Dinjay · · Score: 2, Insightful

    I have often wondered how to inform non-techie people (let's call them 'normals', for the sake of the discussion) about these problems. Considering KaZaA's reputation, I always advise my normal (and sometimes even techie) friends and family not to use it. But I always seem to find that they either don't know about KaZaA's problems or don't appreciate the security risks.

    As we can't rely on KaZaA's makers to fix these problems or to warn users, what can we do?
    If you think about the security and virus problems with Microsoft Windows and Email programs, most normals (at least the ones that I know) seem to only get warnings about these issues from those annoying group forwards or virus warnings sent by someone's father/brother/uncle/friend who works for IBM/Norton/Symantic/FBI/CIA/Government Agency. For better or for worse, normals do seem to believe these warnings, so perhaps this is the only way to inform people about KaZaA.

    What does everyone think? Is this method too evil to be used for good purposes?

    --
    You break all the laws of physics and you seriously think there wouldn't be a price?
  47. DUH by Anonymous Coward · · Score: 3, Funny

    1) Computer software is COMPLICATED.
    2) 90% of computer users are IDIOTS.
    3) Spyware peddlers are UNETHICAL.

    You needed to write a paper to investigate these completely unobvious claims?

    Where do I get some of that action?

    I want to get some academic funding to investigate whether hot strippers, on average, have big titties!

  48. Awesome! by imsirovic5 · · Score: 1

    Now I know what to look for! I am getting sick of pr0n anyway! hehehe

  49. not only Kazaa by Anonymous Coward · · Score: 0

    The same sort of thing happens with Bearshare too. I once came across a woman with a heap of confidential information being shared. Unfortunately I couldn't find an email address among it to warn her.

  50. Nice work if you can get it. by DeadBugs · · Score: 2

    Somehow these people at HP convinced their boss to do a "Kazaa Usability Study". In other words they spent all day downloading MP3's, Bootleg videos, and whatever else they could find on the Kazaa network. Maybe their next project will be a "Porn Website Usability Study".

    --
    http://www.kubuntu.org/
  51. Reading Inbox story by Anonymous Coward · · Score: 0
    I once did a search for Outlook inboxes on Gnutella network. It was an interesting experiment. Although I didn't get too many hits (apparently people are more diligent about sharing their entire drive than most others think), there was one in particular that caught my eye.

    It was a rather large inbox file, and after downloading about 50% of it, I took a quick look at it. I found out the person's full name, mailing address, several email addresses, what they bought online from some clothing store. If I had downloaded the entire thing, I probably could have come up with a credit card number.

    So why do I say this? It's freaking scary that I could find this all out by reading a single file, and that this person obviously had no idea that this information was being leaked. I sure as hell am not the only one who would have seen this. I should have emailed them to let them know so that they could close up this hole -- I doubt other, more malicious users would do the same.

  52. Recursive Tree Structure by taernim · · Score: 1

    Correct me if I'm wrong, but when you install Napster (or Kazaa... or Kazaa Lite... etc), it asks what files you want to share.

    Beyond that, you can selectively CHOOSE C:\ to be shared. Or only C:\Program Files\Kazaa Lite\Shared Folder. Etc.

    Obviously it will share all of your files if you chose a folder and your files lie in a folder that is recursively included in that selected folder. I guess the question is whether or not files are being shared that are explicitly not included to be shared.

    --
    "PC Load Letter? What the $@#% does that mean?!"
  53. The bigger picture by gylle · · Score: 1
    Sure, it is too easy for the evil-minded and the criminals to exploit the lack of expert know-how of other people. And it is really bad that Kazaa's user interface makes such malicious activities even easier. This is of course not limited to Kazaa. Try a google search on '"Index of /" inbox.dbx' and you will most probably make the same kind of finds.

    It is also not limited to the Internet or computers. It is all too easy to find a large group of people of which a fair percentage is susceptible to some kind of deceit because they don't know better. They often have no way of knowing. A year ago we had this twisted local who dressed up as a policeman, walked up to tourists and said he was looking for couterfeit money and demanded to see their wallets. Too many fell for it and saw the fake policeman walking away with their cash.

  54. since you mentioned it... by Demonix · · Score: 1

    I just went out and took a spin on kazaa lite to check out just what was out there...

    Man! stock reports, semester schedules, scads of phone lists...phone extension lists...business documents...

    Wow! I'm gonna have to call the GF tommorrow and run some tests just to be absolutely sure and run the same tests on her sharing connections.

    This is so neat :)

    --
    when all is said and done, all a man has left are his blades and his honor.
  55. Personal info on Kazaa by Anonymous Coward · · Score: 1, Informative

    After reading this story I decided to do a little test of my own: Do a search, under type of file choose "Everything" and search for ".wab" (Windows address book) or ".doc" ...

    I do not even want to think what is out there as far as QuickBooks or other financial software files. What a bunch of idiots!

  56. Kazaa/Morpheus Snooping Highlights by Anonymous Coward · · Score: 1, Insightful

    During a boring week last November I decided to see just what I could find on Morpheus. Here is some of the great stuff I found:

    Financial info and a company database for an office furniture wholesaler on the east coast. Everything from salary history to SSN's. Based on the contents, I'd say that junior was playing with p2p on mom's home office computer.

    One guy had tons of Christian propaganda. I skipped the Bible and his prayer journal. What caught my eye was a little file called "purity pledge". It was the standard stuff, no sex, no oral, no petting, and no porn. I guess his big stash of hentai didn't count.

    Little billy was a good lad. He sent thank you notes to grandma. It looked like he did his homework too. His favorite subject was hung studs in raunchy gay fisting action.

    The best one of all was a guy who was looking for a mail order bride. It looked like he narrowed his choices to four girls. He had lingere shots of each of them and quite a few nudes of one girl. Funny thing, she wasn't the one if the wedding photo.

    There was a ton of diaries, porn, budgets, and shitty access databases. I came to realize one crucial fact: most people are boring.

  57. This has nothing to do with usability by ztwilight · · Score: 1

    Perhaps they should have called this a LOSABILITY study.

    --
    Who moved my sig?
  58. ROTFL, guess what I saw at the grocery store today by marcus · · Score: 2

    > Or do you put all your groceries on top of the
    > stove and hope for a gourmet meal?

    I assumed that she was at the grocery store because she hoped for/planned a meal, but after she put the groceries on top of her car, got in, and then drove off; I am not so sure anymore. ;-)

    It wasn't all that funny when it happened, just a mess of food spread over the parking lot, coke cans spewing brown foam, oranges bouncing and rolling towards the storm drain, eggs showing white and yellow in the sun, but after reading your post, I cracked up!

    Thanks.

    --
    Good judgement comes from experience, and experience comes from bad judgement.
    - W. Wriston, former Citibank CEO
  59. What I find interesting... by incog8723 · · Score: 2, Insightful

    is that the commercial entities (including a university), finance a study of something that should be patently clear in the first place. The people who petitioned for this study already knew the conclusion. I hate to complain, but the financiers involved in this study should be at least somewhat knowledgable of computers and the security risks involved when you put a monkey in front of one. The people who conducted this study took the easy way out; they didn't think of something worthwhile to research. They simply wanted their names on an 'official study', and it's in PDF format, so it must be official.

  60. Virtual machines by mccalli · · Score: 4, Insightful
    I've made this comment before when file sharing comes up.

    File sharing is a dubious business at best, and most of the companies involved in it will try to manipulate your machine in one way or another.

    So...let them. Let them prat about with your machine to their heart's content. Let them install all the spyware in the world. Let them share every file that's ever been placed on it. Just one thing - make sure it's not a real machine.

    In other words, make use of the virtual machine programs kicking about. VMWare for most, Virtual PC in my case. Use that machine for nothing but running your P2P clients. No email, no web browsing, nothing. Just run your clients and enjoy. Let them spy on everything happening within that machine, because the only thing happening on that machine is the running of their own software.

    Cheers,
    Ian

    1. Re:Virtual machines by b0bby · · Score: 1

      I second that. Even though I run 'lite' iMesh & Kazaa I still only do it in a virtual machine & then copy the files, or on a machine I only use for watching movies on. I know this isn't going to be what most people do, but even though it's a pain sometimes it's comforting to know your main box isn't going to get messed up.

    2. Re:Virtual machines by Sanga · · Score: 1

      because the only thing happening on that machine is the running of their own software.

      Except your music-playing/pr0n-viewing applications and whatever else you find to have handy in that machine ("virtual" or otherwise). As some one mentioned elsewhere, people will put with a lot of sh*t for convenience and that is what business people with a plan exploit (among other things like ignorance-of-the-novices, fear-of-the-lawyers etc)

    3. Re:Virtual machines by mccalli · · Score: 2
      Except your music-playing/pr0n-viewing applications and whatever else you find to have handy in that machine

      No. That's the entire point.

      Because it's a virtual machine, you can have more than one of them running. You dedicate one virtual machine to p2p, another to whatever browsing is going to get you tons of adware installed, and then leave your real machine completely untouched by this stuff and so safe to use.

      Cheers,
      Ian

  61. yeah but... by serenarae · · Score: 1

    what if you have file sharing disabled? does it still share them anyway, and what if you're using kazaalite?

    --
    see sig. see sig run. run sig run.
  62. Usability and privacy: a study of Kazaa P2P file-s by Anonymous Coward · · Score: 0

    Usability and privacy: a study of Kazaa P2P file-sharing

    ABSTRACT
    P2P file sharing systems are rapidly becoming one of the most popular applications on the internet, with millions of users online exchanging files daily. While primarily intended for sharing multimedia files, programs such as Gnutella, Freenet, and Kazaa frequently allow other types of files to be shared. Although this has no doubt contributed to P2P filesharing's growing popularity, it raises serious security concerns about the types of files that users are aware of sharing with others. Users who accidentally or unknowingly allow their private or personal files to be shared risk disclosing their private information to other users on the network.
    In this paper, we use a cognitive walkthrough as well as a laboratory user study to analyze the usability of the Kazaa file sharing user interface. We discover that the majority of the users in our study were unable to tell what files they were sharing, and sometimes incorrectly assumed they were not sharing any files when in fact they were sharing all files on their hard drive. We also looked at the current Kazaa network, and determined that a large number of users are currently sharing personal and private files without their knowledge, and from our dummy server we were able to see that other users are indeed taking advantage of this and downloading files such as "Credit Cards.xls" and email files.
    Keywords: Privacy, peer-to-peer networks, security, usability, user studies

  63. use a 'junk PC' by cojonesdetoro · · Score: 1

    Nowadays, it pays to have a 'junk PC' for running all your spyware/crapware. I have a machine that I built once and ghosted the image. I then run kazaa and some gnutella and napster clients. I download all sorts of junk and test it there. I keep the thing in a DMZ. The occasional virus or worm results in my having to rebuild the image. It's worth the trouble to keep from having to rebuild my primary machine with stuff I actually need.

  64. who is dumber? This author or the users? by replay+TV+Guy · · Score: 0

    Duh? We know that people are stupid and will make mistakes such as what the article shows us by sharing an entire disk drive. But I question who is dumber? The people paying for this "research and analysis?" The people who believe this to be a security flaw? Or the two paid hit-men who wrote it?

  65. Two hired hit-men and a job by replay+TV+Guy · · Score: 0

    So HP has nothing better for their employees to do? I suppose that HP's announcement of firing 10% of its work force a head of schedule is really NOT a head of schedule. Or should I say, here are two volunteers?

  66. Those rotten kids . . . by IndependentVik · · Score: 1

    The average "user" is the son or daughter of the owner of the box and is largly unsupervised in their use. Should it be different? Sure.

    Of course it should be different! These unsupervised little rugrats are always hacking into the pentagon's computers or some such thing. It's true, I saw it on a documentary. Or, wait, maybe that was a bad Hollywood movie . . .

    --
    I'd suggest you don't use Slashdot as your only news source, or you will suffer permanent brain damage.
    1. Re:Those rotten kids . . . by Anonymous Coward · · Score: 0

      a bad Hollywood movie . . .

      Score: -1, Redundant

      :-)

  67. Worst troll ever by Anonymous Coward · · Score: 0

    My god, can't you string two sentences together?

  68. instead you'd do what? by IndependentVik · · Score: 1

    . . . integrating the GUI into the operating system was a dumb idea

    Oh yeah, because you just know most users are plenty comfortable with the command line.

    --
    I'd suggest you don't use Slashdot as your only news source, or you will suffer permanent brain damage.
    1. Re:instead you'd do what? by cburley · · Score: 1
      . . . integrating the GUI into the operating system was a dumb idea

      Oh yeah, because you just know most users are plenty comfortable with the command line.

      You're confusing two issues: one, whether to provide a GUI (more generally, whether to provide one or more GUIs along with other user-selectable interfaces); two, whether to integrate a particular GUI with a general-purpose-computing operating system.

      The latter is at least a questionable decision, and probably a dumb idea. The former is more like what Unix (and maybe VAX/VMS, MIT's ITS, and others) have long offered: user choice, with a simple, generic interface layer offered by the OS itself.

      (For just one example why GUI integration into an OS is "dumb": ask some of your blind friends how long and expensive it was for them to obtain proficiency with the "user-friendly" Windows or Mac OSes vs. systems where the GUI was optional, like Unix, VAX/VMS, and even MS-DOS.)

      --
      Practice random senselessness and act kind of beautiful.
    2. Re:instead you'd do what? by sheldon · · Score: 2

      You haven't really offered a very compelling argument.

      Endusers by and large prefer the a GUI. This was one of the secrets of the Macintosh.

      So we essentially have to accept that as fact and move on from there. Otherwise you are simply arguing buggy whips are preferable to steering wheels despite the dominance of the automobile. Seems rather pointless and you certainly have no facts to back this position up.

      Your other two counter arguments... "user choice" and "blind users" are limited examples. You are now arguing that Microsoft should make an OS which works well for 5% of the user population, but creates challenges for the remaining 95%.

      And you do so by claiming an OS which works well for 95% of the population but challenges 5% is a dumb idea.

      Again, you do not present a compelling argument.

    3. Re:instead you'd do what? by cburley · · Score: 1
      You haven't really offered a very compelling argument.

      You don't know what you're talking about. Sorry, but it's true.

      you are simply arguing buggy whips are preferable to steering wheels despite the dominance of the automobile. Seems rather pointless and you certainly have no facts to back this position up.

      I made no such argument. Besides, the GUI is not nearly as advanced, compared to the CLI, as steering wheels are to buggy whips.

      "user choice" and "blind users" are limited examples. You are now arguing that Microsoft should make an OS which works well for 5% of the user population, but creates challenges for the remaining 95%.

      No I'm not.

      you do so by claiming an OS which works well for 95% of the population but challenges 5% is a dumb idea.

      No, I didn't make such a claim. You don't seem to have even read my post.

      Sorry, but you don't even understand the issues in the first place, so there's no point in continuing this discussion.

      --
      Practice random senselessness and act kind of beautiful.
  69. Great way to pass a virus around by Anonymous Coward · · Score: 1, Interesting

    It seems like you could pass a pretty sweet virus around by creating a doc called credit card numbers.doc and making if available to the world through kaaza.

    1. Re:Great way to pass a virus around by Anonymous Coward · · Score: 0

      Yeah, but the people who know that credit card numbers are available on Kazaa are not likely to enable Word macros.

  70. KaZaa report? From OIT? What the... by TheCubic · · Score: 1

    The U of M's OIT (office of information tech.), outlawed kazaa and rate limited it, so you'd think they'd hate it enough not to study it... (hey, it was a big deal while I was in The Dorms)

    They must have done it at HP to get around Packeteer.

  71. spyware? by wmux · · Score: 1

    dont any of you use kazaa lite?
    just got the update with the
    auto-find more sources for download
    function and let it roll while i sleep.
    very nice, no spyware.

  72. And how is this bad? by ratboy666 · · Score: 1

    You know, I don't see how this is bad. First, I have to deal with all of these "Kazakites" sucking up bandwidth to do mostly illegal stealing of copyrighted material. This causes my bandwidth supplier to freak, and therefore causes me grief. In exchange, the "Kazakites" are going to let me look at personal information; that I can possibly sell or use. Seems fair to me. Maybe I download their cache logs, emails, and personal correspondence, and sell the "family data". If only I had a low enough moral sense! I can't get my mind wrapped around the concept of actually installing Kaza (sp?) yet. Maybe I WILL install it, solely for the purpose of data mining.

    What is interesting here (and this is something I find REALLY funny), is that using this Kaza thingy for mining personal information is actually legal, whereas using it to share music and videos isn't.

    Ratboy.

    --
    Just another "Cubible(sic) Joe" 2 17 3061
  73. Newbies: learn your shit and RTFM or shut up by Ilan+Volow · · Score: 2

    Most Techs (not all, but many)are the real newbies. They barely understand people. They refuse to read any books on GUI design (not taking their own advice to RTFM). Many of them consider the field of usability to be a bullshit field dominated by the psuedo-science of cognitive psychology. And then when non-techs get really confused by the crap they program, the techs are too dumb to know why it's happening. They're simply too stupid to learn the protocol of the end user.

    Read The Fine Manual or shut the hell up and go back your server closet where you belong.

    --
    Ergonomica Auctorita Illico!
    1. Re:Newbies: learn your shit and RTFM or shut up by Anonymous Coward · · Score: 0

      What you said there is rubbish since all "Techs" are quite well educated when it comes to solving computer related problems. It's just that some know little about how to deal with people on a personal level but that doesn't only apply to Computer Technicians. It applies to all service/support people whether it's car service or advice on programming a VCR.

      Some people just don't realise that you must speak on the users level of experience and not your own.

  74. You're assuming it is a "problem" by kaladorn · · Score: 2

    As someone else pointed out, this might be considered a feature by the Kazaa crowd.

    It does add network content.

    Note, I do agree with you though. It should be something that the UI makes more explicit and defaults should be secure rather than unsecure to the extent possible.

    Saying "you deserve it" is like saying "you should understand all the details of the lawyerese in any EULA before using the software". Who really does? Damn few. Even most technical people just click thru them because the choice is use the program (which might provide some key capability) or sit and spin. Does that make hiding nasty stuff in the EULA a good business practice or above board behaviour? I think not.

    --
    -- Mal: "Well they tell you: never hit a man with a closed fist. But it is, on occasion, hilarious."
  75. No problem... by hendridm · · Score: 2

    > Users should not have to be "computer literate" to get e-mail. Or browse web pages. Or write documents. Or use an accounting program.

    Well, that's fine, but if they don't want to put forth the effort to get training before calling me, I'm gonna bill them for the full $75/hour I normally charge for more difficult problems. Their choice, I guess, if taking a class or opening a book is too much to ask. More money in my pocket for remedial shit! :)

  76. Missing the point... by hendridm · · Score: 1

    > I don't think car repair professionals think their customers are idiots because they don't know how to fix a broken transmission.

    My colleagues and I never expect people to know how to FIX anything - that's why they're calling us. All we ask is you give us the common courtesey to WORK with us. When you explain things vaguely and get pissy, don't pay attention to what you are doing, and don't listen to what I say (why are you calling me then?) then you are wasting both of out times.

    To quote a line from Jerry Maguire, "Help ME, help YOU!"

  77. Field day for IRC carders, huh? by dave-fu · · Score: 2

    Once upon a time, there was a thriving black market for arable credit card numbers. Then the FBI got hip to it, made some busts and things settled down.
    Looks like the kids don't even need to go through all the trouble of phishing for cardz anymore; fire up Kazaa or Morpheus or Gnutella or... and search for *.doc or *.xls (or *.mdb, even) a few times a day. Done and done.
    Brilliant! This will be even more fun for me to do than scanning people's hard drives and finding pictures of their dongs alongside resumes listing them as Young Republicans. Ha ha.

    --
    Easy does it!
    This comment has been submitted already, 276865 hours , 59 minutes ago. No need to try again.
  78. User's Mental Model by BlueFrog · · Score: 1
    You and I consider sub-folders to be "contained" by their parent folder. It's clear to us that if I share out /foo, then /foo/bar/ and /foo/zaz/ are also shared.

    But my dad, for example, has a slightly different mental model of how the filesystem works. He sees folders as streets, and files as addresses along those streets. So to him, /foo/ doesn't "contain" /foo/bar/ or /foo/zaz/, you just have to go through /foo to get to them. After all, his house is on Maple St, which is off of Victoria Ave, but he doesn't think of his house as being "contained" in Victoria Ave.

    Users are often self-taught, so they have odd (to us) mental models of what's going on inside that beige box on their desk. They make up their own analogies that make sense for them, and are often wrong in subtile ways, such as the "contains" vs. "is a path to" distinction.

  79. Sure they are... by Anonymous Coward · · Score: 0

    I like the way computer geeks think anyone who doesn't know as much about computers as they do are idiots. I freely admit that some people are idiots, but others are just ignorant.

    Can you repair your own car? Build your own house? Hell, can you cook your own food? Then why are these people dumb because they aren't computer experts?


    Yes, yes, and yes. And anyone who can't do all three is also an idiot.

    Look, in this world, it's all about what you know. If you're not capable of being self-sufficent in the crunch, then you'll be the first one dead when the revolution comes, yeah? ;)

    "A human being should be able to change a diaper, plan an invasion, butcher a hog, conn a ship, design a building, write a sonnet, balance accounts, build a wall, set a bone, comfort the dying, take orders, give orders, cooperate, act alone, solve equations, analyze a new problem, pitch manure, program a computer, cook a tasty meal, fight efficiently, die gallantly. Specialization is for insects." - RAH

  80. I'm getting money too by DarkHelmet · · Score: 2

    Even better, now I can resell the tracks I've downloaded to other people. Finally! A reason to have Britney Spears resident on my hard drive! *shivers*

    --
    /^[A-Z0-9._%+-]+@[A-Z0-9.-]+\.[A-Z]{2,4}$/i
  81. Re:Good point, but in most cases... additional bug by Reziac · · Score: 2

    I also noticed that when I could see a user's entire HD, there were invariably filenames using high ascii characters, apparently an Oriental character set (judging by the English-readable filenames present).

    I don't think this was a "poor English skills" problem, because if it were, other non-English language users should also have been affected, but I only saw it on systems as described above.

    BTW I only used the web search interface, I never installed the Kazaa client; these users' drives were visible in plain old Netscape.

    --
    ~REZ~ #43301. Who'd fake being me anyway?
  82. credit_cards.xls by reboot_imminent · · Score: 1

    wouldn't it be fitting if someone were to take and open mine - only to discover it was a virus ;)

    caveat emptor (or in this case - "borrower" beware)