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The Secret Cause of Flame Wars

Mz6 writes "According to recent research published in the Journal of Personality and Social Psychology, I've only a 50-50 chance of ascertaining the tone of any e-mail message. The study also shows that people think they've correctly interpreted the tone of e-mails they receive 90 percent of the time. "That's how flame wars get started," says psychologist Nicholas Epley of the University of Chicago, who conducted the research with Justin Kruger of New York University. "People in our study were convinced they've accurately understood the tone of an e-mail message when in fact their odds are no better than chance," says Epley. The researchers took 30 pairs of undergraduate students and gave each one a list of 20 statements about topics like campus food or the weather. Assuming either a serious or sarcastic tone, one member of each pair e-mailed the statements to his or her partner. The partners then guessed the intended tone and indicated how confident they were in their answers. Those who sent the messages predicted that nearly 80 percent of the time their partners would correctly interpret the tone. In fact the recipients got it right just over 50 percent of the time."

389 comments

  1. Not news to us, unfortunately... by TripMaster+Monkey · · Score: 2, Insightful


    Sadly, Slashdot readers have known this for years.

    Kids, this is why it's so important to properly use your <sarcasm> tags and your emoticons!

    --
    ____

    ~ |rip/\/\aster /\/\onkey

    1. Re:Not news to us, unfortunately... by Anonymous Coward · · Score: 0

      Vi 4 3v3r!!!

    2. Re:Not news to us, unfortunately... by muyuubyou · · Score: 4, Funny

      Was that sarcasm? or are you just being a smartass?








      </sarcasm>

    3. Re:Not news to us, unfortunately... by BoomerSooner · · Score: 2

      Whatever dude, use your own *sarcasm* tags. I'm tired of people always blaming the sender. To be offened you have to choose to be offended, irritated, upset, whatever the hell the receivers problem is. Quit trying to lay your mental instability on me!

      (Note: This is my attempt at humor, if you don't like it you can KMA!)

    4. Re:Not news to us, unfortunately... by s20451 · · Score: 2, Funny

      My in-depth study* of internet flame wars have shown that the root causes can be traced to these four men: 1 2 3 4

      As a fun game, can you guess which one thinks he is the Son of God? (Hint: There is more than one answer.)

      *By "in-depth study", I mean smart-ass remarks I thought up over my morning coffee.

      --
      Toronto-area transit rider? Rate your ride.
    5. Re:Not news to us, unfortunately... by KDR_11k · · Score: 2, Funny

      (Note: This is my attempt at humor, if you don't like it you can KMA!)

      Cool! New Acronym! That's "Kill My Aunt", right? Said, done.

      --
      Justice is the sheep getting arrested while an impartial judge declares the vote void.
    6. Re:Not news to us, unfortunately... by Uber+Banker · · Score: 1

      STFU! you think you're so smart? I could've have gotten the 1st post if i was less normal like you...

      I could've have gotten the 1st post if i was, less normal, like you...

      I could've have gotten the 1st post if i was less, normal like you...

    7. Re:Not news to us, unfortunately... by ceeam · · Score: 0, Offtopic

      The guy with the biggest JPEG?

    8. Re:Not news to us, unfortunately... by AKAImBatman · · Score: 5, Interesting

      I'm tired of people always blaming the sender. To be offened you have to choose to be offended, irritated, upset, whatever the hell the receivers problem is.

      Humor or not, you do have a point. In formal communications it has always been considered important to maintain the best of manners and to always give the sender the benefit of the doubt. Otherwise, a fairly harmless letter exchange can quickly turn into a long slew of misunderstandings.

      Once the Internet came along, senders and receivers alike began to believe that a formal tone was unnecessary to the otherwise informal communications. The result was that users began deciding the tone of the message by how new the sender was to the forum. If he was new, then his tone was automatically assumed hostile and his content full of stupidities. If he was old, then the tone was automatically seen as friendly and smart. This led to the situation of new forum members being forced to walk on eggshells until they were accepted by their peers.

      ---

      As an example of of how important the tone is to a conversation, consider this real life situation: People who run into each other on a campus (such as college or work) regularly engage in a simple greeting exchange like this:

      "How are you today?"
      "Fine, thank you!"

      Such greeting are ingrained into us as the way things are. But what if someone changes the message but uses the same tone? A story that was related to me was of a college student who amused herself with this exchange:

      "How are you today?"
      "Fine! To hell with you?"

      Since she used the exact same tone as someone replying politely, very few individuals caught on to her rather rude retort. (Which, of course, produced no end of amusement for both her and her friends.)

      ---

      Thankfully, there is one popular location on the Internet where formalized communication is still expected. (No, it's Slashdot.) If you have ever visited Wikipedia, you'll find that they encourage people to allows assume the best in their exchanges, and be careful about taking offense. If a communications breakdown occurs, then volunteers provide mediation to help to the two parties come to a better understanding of what each other is trying to say. In this way, miscommunications are usually kept from starting outright flamewars. Without these procedures, Wikipedia would have long ago devolved into nothing more than massive editing wars.

    9. Re:Not news to us, unfortunately... by gstoddart · · Score: 1
      Kids, this is why it's so important to properly use your tags and your emoticons!

      Sadly, I"ve seen a lot of examples of someone correctly using meta-tags and emoticons to convey the intent of a particular message, and someone still goes off on them.

      People either skim them too quickly to notice the emoticons, or have become so spoiled by things which inject a graphical smiley, they're completely incapable of recognizing an old-school character one.
      --
      Lost at C:>. Found at C.
    10. Re:Not news to us, unfortunately... by Alex+P+Keaton+in+da · · Score: 1

      Kids? See, I take that as condesending.... Am I correct? Or could this become a flame war? :)

      --
      And All I Ask is a Tall Ship And a Star to Steer Her By
    11. Re:Not news to us, unfortunately... by BoomerSooner · · Score: 1

      That is awesome!!! I'm totally going to start using that in my everyday life! My friends already think i'm nuts (probably the oldest guy taking classes at OU) so this will only add to my bizzare behavior. I'm a programmer aren't we supposed to be strange???

    12. Re:Not news to us, unfortunately... by Landshark17 · · Score: 2, Funny

      Wait, wait, you forgot a big one! http://www.whitehouse.gov/

      --
      This sig is false.
    13. Re:Not news to us, unfortunately... by heinousjay · · Score: 3, Funny

      Yeah, nothing says 'please be my friend' like intentionally being weird.

      Now you tell me, what's my tone?

      --
      Slashdot - where whining about luck is the new way to make the world you want.
    14. Re:Not news to us, unfortunately... by JohnFluxx · · Score: 1

      True story.

      Former Japanese president went to the US to meet former president Clinton.
      The exchange went like this:

      Ja: Hello. Pleased to meet you.
      us: You too.
      Ja: Who are you?
      us: I'm Hilary Clinton's husband
      ja: Me too.

    15. Re:Not news to us, unfortunately... by EntropyEngine · · Score: 2, Funny

      Look! I don't need to read some crap article telling me about what causes flame wars.

      It's the fact that most of the people in 'ere are dicks .. and you all know you are, OK?! [/sarcasm]

    16. Re:Not news to us, unfortunately... by JeffJewell · · Score: 2, Insightful

      To be offened you have to choose to be offended, irritated, upset, whatever the hell the receivers problem is. I used to try to make this point on a bulletin board I host... but at this late date, I've given up and just don't post there, anymore. The real reason flame wars happen is that some people enjoy being offended, irritated, upset, or whatever the hell... some people enjoy the flame wars, so they'll always happen, no matter the topic or the local consensus on the topic.

    17. Re:Not news to us, unfortunately... by networkBoy · · Score: 1

      So you're saying that there are flamer trolls?
      ohhh, that was too easy, bet I offended some non-flamer troll there :-)
      -nB

      --
      whois gawk date unzip strip find touch finger mount join nice man top fsck grep eject more yes exit umount sleep dump
    18. Re:Not news to us, unfortunately... by C0C0C0 · · Score: 1

      Actually, this is probably why we want to use the tag. I think we tend to assume the other person on this board is being an ass.

      --
      You are totally blocking my view of the wall. - Dogbert
    19. Re:Not news to us, unfortunately... by Anonymous Coward · · Score: 0
      Sadly, Slashdot readers have known this for years.

      Its known but some1 had to say it just to avoid misunderstandings :)
    20. Re:Not news to us, unfortunately... by b0bby · · Score: 2

      I worked in a store where one of the girls would end her phone conversations by saying "fuck you very much for calling" - she never got called on it and did it for years.

    21. Re:Not news to us, unfortunately... by Mr+Z · · Score: 1

      Yes. ;-)

    22. Re:Not news to us, unfortunately... by Anonymous Coward · · Score: 0

      Kiss my ass bitch.

    23. Re:Not news to us, unfortunately... by Catbeller · · Score: 2, Funny

      How old? I wanna know if I'm closer to Depends usage than you are. What's the cutoff age for taking daytime classes in college, I mean, the age they call security if they catch you talking to a female student?

    24. Re:Not news to us, unfortunately... by Anonymous Coward · · Score: 0

      You're just choosing to be tired of people always blaming the sender. Quit trying to lay your mental instability on me!

    25. Re:Not news to us, unfortunately... by PFI_Optix · · Score: 3, Insightful
      I'm tired of people always blaming the sender. To be offened you have to choose to be offended, irritated, upset, whatever the hell the receivers problem is. Quit trying to lay your mental instability on me!

      I don't think it's fair to say that everyone chooses to be offended. I am rarely offended by internet posts, but occasionally someone does manage to sneak one in that raises my ire. "Righteous indignation" might be a better word for it...I don't know.

      I think it's justified to be offended by someone who assumes you are an idiot for whatever pointless reason. For example: I'm a Christian. That does not in itself say much at all about my character, my mental capacity, or any personality traits I might have. Yet any time that comes up on one of the debate forums I frequent, there's some bigot who thinks that my faith invalidates any points I might have. I find such mindless hate offensive, whether it's directed at me or at someone else.

      Because of that, one might occasionally misinterpret a sarcastic/satirical post as being sincere, and take offense. Two intelligent people can sort that out easily enough without things escalating by simply saying "No, you misunderstood me." It's when one or both choose to be idiots that things get stupid.

      --
      120 characters for a sig? That's bloody useless.
    26. Re:Not news to us, unfortunately... by morgan_greywolf · · Score: 1
      Humor or not, you do have a point. In formal communications it has always been considered important to maintain the best of manners and to always give the sender the benefit of the doubt. Otherwise, a fairly harmless letter exchange can quickly turn into a long slew of misunderstandings.

      For those who have ever been involved with FidoNet, this can be easily summarized as:

      1. Do not annoy others.
      2. Do not be easily annoyed.


      This worked well in the early days, but in the later days during FidoNet's explosive growth it quickly devolved into "Fight-O-Net" because the newbies didn't understand the culture of "do not annoy others / do not be easily annoyed".

      This parallels, in some ways, what happened on Usenet and the Internet at large, except for the lack of control of the former and the too-explosive-growth of the latter that ultimately caused the former, and to some degree the latter, to collapse under the heap of spammers and other profiteers.

    27. Re:Not news to us, unfortunately... by rolfwind · · Score: 1
      Once the Internet came along, senders and receivers alike began to believe that a formal tone was unnecessary to the otherwise informal communications. The result was that users began deciding the tone of the message by how new the sender was to the forum. If he was new, then his tone was automatically assumed hostile and his content full of stupidities. If he was old, then the tone was automatically seen as friendly and smart. This led to the situation of new forum members being forced to walk on eggshells until they were accepted by their peers.


      I would hazard a guess that it's like this with many (informal, perhaps formal as well but better hidden) social situations as well whether you are "new to the team" or an old colleague.
    28. Re:Not news to us, unfortunately... by Anonymous Coward · · Score: 0

      "For example: I'm a Christian. That does not in itself say much at all about my character, my mental capacity, or any personality traits I might have."

      It says you are willing to believe in something based on faith which requires absolutely no logical justification. So, yes, it does say something about you. Not that there are not other ways to say the exact same thing. Such as being a strong atheist. ;)

    29. Re:Not news to us, unfortunately... by skoaldipper · · Score: 1
      I've seen several posts (in email and forums) where people use emoticons in place of punctuation, in addition to mid sentence. Oh my lanta.

      My opinion? Death to emoticons! It takes very little effort (much like in a formal letter) to convey tone along with your content. For example, sometimes I like to pick fuzz from my belly button and sell it on eBay as Ming dynasty tapestries. I inject that anecdotal sentence there, to lessen the pain here. Emoticons are sloppy, informal, lazy, and prone to abuse and misinterpretation. You see?

      --
      I hope, when they die, cartoon characters have to answer for their sins.
    30. Re:Not news to us, unfortunately... by Ced_Ex · · Score: 2, Funny

      KMA = Kick My Ass

      --
      Live forever, or die trying.
    31. Re:Not news to us, unfortunately... by Ced_Ex · · Score: 1

      (Note: This is my attempt at humor, if you don't like it you can KMA!)

      Ok... if you say so. I'll Kick Your Ass, since I didn't find it funny.

      --
      Live forever, or die trying.
    32. Re:Not news to us, unfortunately... by genner · · Score: 1

      KMA? Kill my attorney? Why would I do that? Lawyer jokes are starting to become incomprehensible over the years.

    33. Re:Not news to us, unfortunately... by TubeSteak · · Score: 2, Funny

      www.tomgpalmer.com

      T. OMG Palmer?

      Is that guy's middle name really OMG?

      --
      [Fuck Beta]
      o0t!
    34. Re:Not news to us, unfortunately... by Golias · · Score: 1

      It says you are willing to believe in something based on faith which requires absolutely no logical justification.

      Which is the same thing as saying he's a human being.

      I've never meet an atheist or agnostic who didn't believe in something he or she could not properly support.

      Our five senses only give us a tiny glimpse of the world we are in, and often even that input is wrong. We take a hell of a lot of faith just to go on living.

      --

      Information wants to be anthropomorphized.

    35. Re:Not news to us, unfortunately... by Gobelet · · Score: 1

      More like Tom G. Palmer.

    36. Re:Not news to us, unfortunately... by Impy+the+Impiuos+Imp · · Score: 1

      Ahh, a K-Mart worker, eh?

      --
      (-1: Post disagrees with my already-settled worldview) is not a valid mod option.
    37. Re:Not news to us, unfortunately... by Impy+the+Impiuos+Imp · · Score: 1

      See, this is exactly what the original article is talking about.

      Without him saying , you assume he's speaking honestly instead of jokingly. Hence you feel a need to correct him.

      And no, it's not "Tom G. Palmer", it's "Tomg Palmer". He's from Hawaii.

      Note, :D

      --
      (-1: Post disagrees with my already-settled worldview) is not a valid mod option.
    38. Re:Not news to us, unfortunately... by Impy+the+Impiuos+Imp · · Score: 1

      > Sadly, I"ve seen a lot of examples of someone correctly using
      > meta-tags and emoticons to convey the intent of a particular
      > message, and someone still goes off on them.

      =D [Good humor = on] 'Cause ya know if Linux was used in hundreds of millions of homes, and hackers began targetting it en masse, it wouldn't stand up even nearly as well as Windows has. =D lol :happyfamily :happyfamily

      --
      (-1: Post disagrees with my already-settled worldview) is not a valid mod option.
    39. Re:Not news to us, unfortunately... by getwhipped · · Score: 1

      although you made a joke, you have a valid point. when text itself doesn't correctly display emotions, we need something else -- like tags and emoticons -- to better express what we're saying. but, even then, can people really discern what we actually mean? the above was supposed to be in call caps, but slashdot called me lame.

      --
      get whipped (you know you like it)
    40. Re:Not news to us, unfortunately... by Kelson · · Score: 1

      Agreed, it's hardly secret. I knew this 10 years ago and assumed it was general knowledge. I even worked this into the FAQ for a mailing list I started 6 years ago.

      Of course, like all "general knowlegde," there's always the risk that it's actually "general assumption." It's interesting to see it confirmed.

    41. Re:Not news to us, unfortunately... by poopdeville · · Score: 1

      Usenet is actually a good resource again. The Me-too!ing AOLers moved on to web based forums. There are always usenet trolls, but they're easy enough to ignore if you lurk a bit before posting.

      --
      After all, I am strangely colored.
    42. Re:Not news to us, unfortunately... by Anonymous Coward · · Score: 0

      "I'm a Christian. That does not in itself say much at all about my character, my mental capacity, or any personality traits I might have"

      Yes, it does.

      It's only you don't realize it.

    43. Re:Not news to us, unfortunately... by Talla · · Score: 2, Funny

      I've never meet an atheist or agnostic who didn't believe in something he or she could not properly support.

      Of course I do, if it seems likely. I'm just not religous about it.

    44. Re:Not news to us, unfortunately... by Poltras · · Score: 1

      I thought it was Kuddle Mommy's Apple... but then again, who am i to judge.
      </sarcasm>

    45. Re:Not news to us, unfortunately... by Follier · · Score: 1
      then volunteers provide mediation to help to the two parties come to a better understanding of what each other is trying to say.

      ..... pansies.
    46. Re:Not news to us, unfortunately... by cloudmaster · · Score: 1

      Must resist urge to mod "intersting"... Ahh, posting in the thread took care of that.

    47. Re:Not news to us, unfortunately... by cloudmaster · · Score: 1

      To take your example and run with it: If your Christianity is relevant enough to you that you feel compelled to bring it up in an argument, then it's important enough to the argument that your points could potentially be invalidated by that belief. If you don't want someone misjudging you by, say, your religion, then keep it to yourself. Some people manage to still be Christian without trying to a) tell everyone how much better they are because they "chose" the popular religion and b) bringing it up at the drop of a hat. Some other people get really annoyed when someone feels compelled to volunteer their religious affiliation under irrelvant circumstances. Some of those people are also Christians, surprising as that may be.

      So, if you feel that something is irrelevant to the discussion, maybe don't mention it? God won't send you to hell just because LogSplitter929 doesn't know you're Christian.

      Regardless, you're choosing to be offended. I'm a Christian (the kind that believes in science and respecting other people's decisions, not the irritating preachy kind that capitalizes personal pronouns inappropriately). I don't give a damn if someone chooses to ignore my points because of that. Meh, it's their loss - there's no reason for me to be offended that some idiot is, in fact, an idiot. I might be a little curious how the other party knows that, because there are only a few posts on /. which might make reference to that particular religious affiliation (counting this one), but I don't choose to be offended by that. Some other things offend me, but it's not like they *have* to offend me - it's pretty much my choice. Just like it's pretty much your choice to be offended by someone's inability to look past irrelevent facts (such as religious affiliation).

    48. Re:Not news to us, unfortunately... by BoomerSooner · · Score: 1

      I'm 32 but most the students assume i'm 24~27 (i looked 12 when I was first in college). As long as I shave daily i'm okay. They get confused when I grow a goatee in 1 day.

  2. Technology Fueled Escalation by eldavojohn · · Score: 5, Informative
    I think that because we are using advanced forms of technology to send information, we feel the need to make things develop more quickly.

    If you and your friend are having an argument through e-mail, you probably feel that you have to cover the whole spectrum of abrasiveness with each e-mail you send. In real life, you would have the social tact to start out with statements and leave room for yourself to retract what you've said or to give a little ground and end up mutually agreeing on something.

    What seems to be my problem with e-mail is that I send a message and I run the topic into the ground in that first e-mail (saying everything about it). Now, that's written in stone like a Slashdot comment. No backsies.

    And the fact that he might not get the e-mail for a while makes me want to accelerate the severity of the issue since we don't want to take two weeks discussing it. Had we been more gradual at accelerating the argument, things said could probably have been avoided.
    The Secret Cause of Flame Wars
    Secret? Not quite. I might end an e-mail with "...screw Oasis and Weezer, every Beatles' album is far greater than all of theirs combined." Now, in real life, I'd say that with a malevolent shit-eating grin on my face signaling that I know it's not true. But my friend might read it and imagine me with a stone faced militant music-nazi expression and my finger pointing into his chest. What ensues is a standard flame war. The cause of this is no secret.
    --
    My work here is dung.
    1. Re:Technology Fueled Escalation by afaik_ianal · · Score: 2, Funny

      What seems to be my problem with e-mail is that I send a message and I run the topic into the ground in that first e-mail (saying everything about it). Now, that's written in stone like a Slashdot comment. No backsies.

      I don't have that problem, because I'm always right to begin with.

    2. Re:Technology Fueled Escalation by GauteL · · Score: 1

      I agree with your overall comment, however there is something I wish to add.

      "In real life, you would have the social tact to start out with statements and leave room for yourself to retract what you've said or to give a little ground and end up mutually agreeing on something."

      Email is often used precicely for having to avoid this kind of social tact. In my experience it is often used for giving unpopular orders or news to employees. It is often used to tell people things they don't want to hear.

      It should come as absolutely no surprise that an argument may escalate when you deliberately avoid social tact. Just because they are not there to argue with you does not mean there won't be a reaction.

    3. Re:Technology Fueled Escalation by captnitro · · Score: 1

      No you're NOT!

    4. Re:Technology Fueled Escalation by TheCarp · · Score: 1

      Theres another factor too...

      In email i can say what I want, without your input.

      That is, I can think out what I want to say, and then say it. You don't get to interrupt me mid thought, or ask a question that sends us off in a new direction.

      This can be good, or bad.

      It also means you can't ask for clarification. So if I am using a metaphor that doesn't make sense to you or you take some meaning from that I don't intend, then you can't say "wait do you mean...?"... no i just keep going on my way, and if you took it wrong, then you might just keep taking it wrong.

      This causes discussions that would never or seldom happen in a more interactive medium to happen. Again, this has its pluses and minuses.

      Its easy to go very in depth in email. Its also very easy to go off the deep end. The same goes for forums like /.

      -Steve

      --
      "I opened my eyes, and everything went dark again"
    5. Re:Technology Fueled Escalation by shambalagoon · · Score: 1

      Very true, well said.

      We're given as much time as possible to express our outrage and draw into it all sorts of other issues. Since we must wait for a response, it appears that the insult (if it even was intended as one) lingers, and the other person remains standing there, confident and in-your-face as you craft your response. And then these feelings have time to simmer and stew and grow, and you get defensive while you await the coutnerattack.

      Since email is so impersonal, one feels as if they're attacking an idea, and wont pull any punches. But if there were a person there, it's easier to realize that you're interacting with a person with feelings.

      Look at the rise of the use of "absolutely" in the last few years. I've watched as most people I know have exchanged "yes" with "absolutely". People are really polarized these days. And there are many reasons for that - political, religious, and so on - but I wonder if the growth of email/internet communication has contributed to this as well. Where the soothing presence of a person, and the emotional contact of voices, facial expression, body language and physical contact are lacking, you are left with black and white text messages and absolute ideas.

      I've had so many fights via email that never ever would have happened if I'd been communicating in person.

      I think there's some unspoken resentment as well. You can spend all day communicating but you're really only interacting with a computer. It's lonely in a way, unfulfilling. And how easy is it to turn that angst into a fight via the very medium that at once brings us together and separates us.

    6. Re:Technology Fueled Escalation by IngramJames · · Score: 1

      Its easy to go very in depth in email. Its also very easy to go off the deep end.

      It's also VERY easy to write and send an email in the heat of the moment. I had a friend recently who was on the verge of emailing her old job and giving them a piece of her mind. I reminded her that, in 5 years, when the old management are long gone and she wants a job, that email will still be sitting on file.

      In the Olden Days, people wrote angry letters, but you still had to get an envelope, a stamp, and take it to the post box. By the time you got there, the anger had worn off, and the letter didn't seem quite so clever any more. I thin kflame wars continue largely due to the instant communication available...

      --
      'No rational religion claims "supernatural" exists, that's an atheist slander.' - seen on slashdot.
    7. Re:Technology Fueled Escalation by fitten · · Score: 1

      Yup. Basically you can't send body language and tonal indicators through typed text. These two things are very important to communication even though we aren't necessarily conciously analyzing a speaker for them. We know that someone is joking by the tonal qualities (where pitch varies and emphasis is placed) of the message and by body language (rolling of the eyes, a smile, etc.) This is why we have emoticons :)

    8. Re:Technology Fueled Escalation by skoaldipper · · Score: 1
      > This is why we have emoticons :)

      Really? Emoticons? or excusicons? Ever seen these?

      "...and Gnome is better. You're just dumber than a doorknob. ;)"
      "...if Christians knew any better. o_O But they don't. :>"

      ...excuses for poor behavior. They are ripe with abuse, and some actually believe a well placed strategic one will somehow absolve them of poor tact with the reader. But it doesn't.

      You can convey tone in writing, ever since the dawn of caveman with fingers dipped in deer blood, painting ideal stick cavewoman with two giantic circles and dots. All it takes is a little bit of creative effort, you know, like wiping your sock across the wet toilet seat first, then tapping it with your foot making it sound like you set it down for your nearby attentive lady. See? From serious to stupid in 9.2 seconds flat; message preserved with maximum impact. That's not so hard, now is it?
      --
      I hope, when they die, cartoon characters have to answer for their sins.
    9. Re:Technology Fueled Escalation by ConceptJunkie · · Score: 1

      "...screw Oasis and Weezer, every Beatles' album is far greater than all of theirs combined." Now, in real life, I'd say that with a malevolent shit-eating grin on my face signaling that I know it's not true.

      At which point, you'd have a full-on, in-person flame war with at least me. ;-)

      --
      You are in a maze of twisty little passages, all alike.
    10. Re:Technology Fueled Escalation by fitten · · Score: 1

      Agreed, but You can convey tone in writing, ever since the dawn of caveman with fingers dipped in deer blood, painting ideal stick cavewoman with two giantic circles and dots. is more pictogram than writing text, plus, we have no idea of the exact meaning the author of said pictogram was intending... sexual desire? simply stating fact? As the old saying goes... a picture is worth 1000 words.

      Writers *do* convey tone, usually at the expense of brevity. I would say that most emails are written with brevity in mind (right or wrong, I'm not arguing) and tone is lost. Plus, writing with tone may sound stilted, even assuming that most people are capable of writing well enough to convey tone if they actually took the time to do so :)

    11. Re:Technology Fueled Escalation by skoaldipper · · Score: 1
      What if caveman paints big breasted cavewoman, next to teradactyl egg and pigosaurus leg images over fire, followed by big belly stick caveman with heart overhead? Tone? I'd say cromagnon satisfaction baby! Obviously left in appreciation for his wife; an apropos valentine day card if you will. I think how you couple pictures or sentences together is what conveys specific tone, along with a message. I believe words are just extensions of multiple abstract picture associations in our head, yet to convey some message like the caveman. That grouping of pictures (or words) in careful precise order on paper is what conveys that tone, and with content (but in that order). Emoticons need not apply. Typically, they are thrown in as a mere after thought, and that's when it sounds stilted and somewhat punctually cliche. They are ineffective in directing that same degree of precision. By definition, they supplant tone content which the writer is incapable of conveying (for various benign reasons) at an earlier stage. And who can keep up with the (almost) daily creation of them?

      Yes, sir. I agree brevity is the real brain burglar here. But my concern for this new internet medium (and the new genre of punctuation, emoticons, which flow from it), is the daily mental exercise of sloppy discourse inherent in it, like habitual television viewing gradually stealing the imagination from book readers of past, so will effective writing fade in time in lieu of self governing controls in place on emails and forums. So I say take the time, or allow Counselor Nothing or Delegate Void to poke and prod for a response in one's behalf. The latter is very effective, always illicits a personal response in the reader, and is yet notorious for extinguishing flames!

      I know we agree conceptually on the problem, so forgive me in advance for my prejudice against emoticons (which is my own failing, I admit). I say, blast them all back to emotihell from whence they came! I just wish there were some sort of emoticon to convey the hatred I am feeling for emoticons right now. Oh, man, do I have problems! But I never claimed to adapt well to change either, so please forgive me on that one too. In keeping with analogies, I am every bit the dinosaur watching a huge smoking comet tail entering into our atmosphere, laying sideways on his belly with labored breathing while tears roll down my cheek scales, and in between the cracks of my fading vision, my last image is of one caveman circling "O_o" in deer blood on my own belly...
      --
      I hope, when they die, cartoon characters have to answer for their sins.
    12. Re:Technology Fueled Escalation by munpfazy · · Score: 1
      Writers *do* convey tone, usually at the expense of brevity. I would say that most emails are written with brevity in mind (right or wrong, I'm not arguing) and tone is lost. Plus, writing with tone may sound stilted, even assuming that most people are capable of writing well enough to convey tone if they actually took the time to do so :)


      Those of us who've had the occasional misfortune to grade college papers might question that last assumption. I can't say I'd be particularly surprised to hear that, five times out of ten, people fail to successfully communicate tone even when they have the luxury of two weeks prep time and multiple drafts.

      As an aside, I should point out that I'm not by any means going to decry the failure of education or popular ignorance. There are an awful lot of things in this world that are more important than being able to successfully express or interpret tone in written work. It is, on the whole, pretty far down on the list of useful skills which most of us do not possess; somewhere between not knowing how to hygienically handle uncooked meat and not being able to diagnose common automotive problems. After a few drinks, I might even go one step further and argue that the tyranny of an education system overwhelmingly focused upon the humanities has robbed most people of the opportunity to learn something genuinely useful or interesting while in school. (10 points to anyone who can tell me whether or not that last statement was sincere. 20 points to anyone able to touch off a three day flame war on the topic.)

      Back to the topic at hand, one might ask whether the problem lies primarily with the writer or the reader. Are there writers who are universally understood? Are there readers who are able to correctly decipher tone far more often than average?

      Conducting a similar study involving multiple pairings would tell us whether it is possible to be particularly good at either task. That, in turn, might give us some hope for improvement.

      Intuitively, it seems that there almost certainly exceptional writers, even when we confine ourselves to informal, chatty text. There are plenty of dialogue driven short stories and plays in which authors convey tone with precision despite the absence of internal context. (When Mark Twain and Nabokov exchange email, I imagine there are few misunderstandings.) How one ought to go about convincing the world to learn from them is another matter.

      As is the question of whether misunderstandings explain flame wars. An awful lot of those seem to occur because people have *correctly* interpreted their opponents' statements. In a world without consequence, some people discover that it's fun to be an asshole. Then again, an asshole who expresses himself with precision and wit is a lot more fun to read than the participants in most flame wars.
  3. Paranoia in theory by Neo-Rio-101 · · Score: 2, Insightful

    Just goes to show that you should never assume that anyone is mean or out to get you, or react in such a way... or they will become VERY SOON!

    Self-fulfilling prophecies, anyone?

    --
    READY.
    PRINT ""+-0
    1. Re:Paranoia in theory by FuzzyBad-Mofo · · Score: 1

      PRINT ""+-0

      Hey! You just crashed my Commodore..

    2. Re:Paranoia in theory by lbrandy · · Score: 4, Funny

      Man, all these jokes about the difficulty in detecting sarcasm are so funny!

    3. Re:Paranoia in theory by Jodka · · Score: 1

      I am 90% sure that you are being sarcastic.

      --
      Ceci n'est pas une signature.
    4. Re:Paranoia in theory by Anonymous Coward · · Score: 0

      I have bad news - the moderators seem to have thought you were joking.

    5. Re:Paranoia in theory by Jonny_eh · · Score: 1

      Yet, he has been proven wrong by being modded +5 funny.

    6. Re:Paranoia in theory by marcosdumay · · Score: 1

      We need urgently some tags. Otherwise we can't know when the sender forgot to put some tags...

    7. Re:Paranoia in theory by ichigo+2.0 · · Score: 1

      Are you joking or did you really crash your Commodore?

    8. Re:Paranoia in theory by skoaldipper · · Score: 1

      I have good news - I just saved a bunch of money on car insurance by switching to GEICO.

      --
      I hope, when they die, cartoon characters have to answer for their sins.
    9. Re:Paranoia in theory by FuzzyBad-Mofo · · Score: 1

      Joking, I wasn't actually using a Commodore. But the code snippit will actually crash a C64 due to a bug in the BASIC interpreter.

  4. well, let's test it then by Toreo+asesino · · Score: 5, Funny

    "I love Linux. It's great."

    Serious or sarcastic? 10 euros for correct guess.

    --
    throw new NoSignatureException();
    1. Re:well, let's test it then by teslar · · Score: 1

      Serious. Now let me just create another account and say "Sarcastic"... thanks for the money!

    2. Re:well, let's test it then by maxwell+demon · · Score: 1
      10 euros for correct guess.

      I guess that one was not serious. Can I now have my 10 Euros please? :-)
      --
      The Tao of math: The numbers you can count are not the real numbers.
    3. Re:well, let's test it then by Toreo+asesino · · Score: 1

      Actually, it's a love/hate relationship.

      Have 5.

      *sends*

      --
      throw new NoSignatureException();
    4. Re:well, let's test it then by vertinox · · Score: 0

      Oh thats easy to guess sarcasm!

      How about trying to guess "I love Microsoft. It is so secure!"

      I'll bet you 100... Oh wait... Nevermind...

      --
      "I am the king of the Romans, and am superior to rules of grammar!"
      -Sigismund, Holy Roman Emperor (1368-1437)
    5. Re:well, let's test it then by Conspir8or · · Score: 3, Funny

      I'll test it too. "Ten euros? How much is that in real money?"

    6. Re:well, let's test it then by Anonymous Coward · · Score: 0

      Serious, donate my 10 euros to some linux developer

    7. Re:well, let's test it then by maxwell+demon · · Score: 0
      Actually, it's a love/hate relationship.

      I think in this case I guess correctly when I assume you didn't really understand my post. Hint: I referred to what I quoted.
      Of course you just might have meant that you have a love/hate relationship to the 10 Euros :-)
      --
      The Tao of math: The numbers you can count are not the real numbers.
    8. Re:well, let's test it then by Toreo+asesino · · Score: 2, Funny

      http://www.google.es/search?q=10+euros+in+pounds

      Keep pressing F5 and watch it grow! :p

      --
      throw new NoSignatureException();
    9. Re:well, let's test it then by miscz · · Score: 1

      Information without context is worthless. Information consisting of ~20 letters is not worth a lot too. My bet: serious (it's 50/50 :)) Do I win 10 euro?

    10. Re:well, let's test it then by Ark42 · · Score: 1

      Seems the problem is too many people don't really insert the connotation by typing like:

      I *love* Linux. It's great! :-)

      vs.

      I /love/ Linux. It's great. ::rolls eyes::

    11. Re:well, let's test it then by ynohoo · · Score: 1

      Don't be silly, there's no such thing as real money.

      It's all a figment of our collective imagination.

    12. Re:well, let's test it then by zephc · · Score: 1

      Here's one for ya: "I love the Power Glove. It's so bad."

      In any event, I think more use of smilies might prevent flames, unless they are obviously contradictory, e.g.

      "God hates fags! :-D"
      "I can't stand Linux users ;-*"

      --
      "I would say that 99 per cent of what my father has written about his own life is false." - L. Ron Hubbard Jr.
    13. Re:well, let's test it then by dodobh · · Score: 0

      About 500 INR

      --
      I can throw myself at the ground, and miss.
    14. Re:well, let's test it then by JesseMcDonald · · Score: 1

      There is such a thing as real money. We just don't use it anymore.

      What Has Government Done to Our Money?

      --
      "The state is that great fiction by which everyone tries to live at the expense of everyone else." - Bastiat
    15. Re:well, let's test it then by Dire+Bonobo · · Score: 3, Funny

      > "Ten euros? How much is that in real money?"

      10 Euros = 25.6305 Brazilian Reals

      You've got real cojones to ask a question like that, though. 5,963.91 of them, in fact (10 Euro = 5,963.91 CRC).

      (Yeah, okay, so they're Costa Rican Colones. Still funny when you haven't had your morning coffee...)

    16. Re:well, let's test it then by valintin · · Score: 1

      That's GNU/Linux you mother ($#%$#@(%*!

    17. Re:well, let's test it then by Impy+the+Impiuos+Imp · · Score: 1

      Where's the web site with all the Jesus pictures going "lol!" when you need it?

      --
      (-1: Post disagrees with my already-settled worldview) is not a valid mod option.
    18. Re:well, let's test it then by dodobh · · Score: 1

      Uhm, over-rated? INR is Indian rupees. That was a mild joke on outsourcing.

      --
      I can throw myself at the ground, and miss.
  5. Not news to us, unfortunately...Oops! by Anonymous Coward · · Score: 1, Funny

    "Kids, this is why it's so important to properly use your tags and your emoticons!"

    And people still have misunderstandings.

    1. Re:Not news to us, unfortunately...Oops! by Anonymous Coward · · Score: 0

      And people still have misunderstandings.

      What's that supposed to mean? Hmm?

    2. Re:Not news to us, unfortunately...Oops! by Anonymous Coward · · Score: 1, Insightful
      And people still have misunderstandings.

      Its like the picture with two faces or one vase, there are two equally valid ways to see the picture, but once you see once, its not at all obvious there a second interpretation.

      Then again, I also know a guy who send emails along the lines. "This is why I'm right and you're not just wrong but stupid too. Now why are you being so childish as to continue this arguement? Lets end it now because I'm the adult and I want to have the last word and your desire to respond to what I've said is proof that you are a big baby." He's mystified that people don't respond to him being the bigger person.

    3. Re:Not news to us, unfortunately...Oops! by Ced_Ex · · Score: 1

      "Kids, this is why it's so important to properly use your tags and your emoticons!"

      And people still have misunderstandings.


      I don't get it?

      --
      Live forever, or die trying.
    4. Re:Not news to us, unfortunately...Oops! by Anonymous Coward · · Score: 0

      "Its like the picture with two faces or one vase"

      No, it isn't.

      "The researchers took 30 pairs of undergraduate students..."

      It's like the picture of an immature, uneducated, led by hormones teenager being unable to catch up with the subtleties of irony and sarcasm.

      And the news were again?

  6. Which is it? Better or worse than chance? by EmagGeek · · Score: 2, Interesting

    "People in our study were convinced they've accurately understood the tone of an e-mail message when in fact their odds are no better than chance,"

    On it's face, this statement is incompatible with:

    "In fact the recipients got it right just over 50 percent of the time."

    It's no better than chance. It is better than Chance.

    Nice going..

    1. Re:Which is it? Better or worse than chance? by 246o1 · · Score: 2

      Well, actually, chance can get heads 100 times in a row of a coin flip. He probably meant it was within the margin of error.

      --
      Although the moon is smaller than the earth, it is farther away.
    2. Re:Which is it? Better or worse than chance? by Transient0 · · Score: 1

      if it's relatively close to fifty percent they can be forgiven the linguistic gloss. what bothers me more about that statement is the implication that CHANCE would get the tone correct 50% of the time. are there only two possible tones an e-mail can have?

    3. Re:Which is it? Better or worse than chance? by nelsonal · · Score: 1

      A message's tone was only accuratly guessed half the time, but the guesser believed to have accuratly guessed 90% of the time. In other words about half the time the guesser believes they have divined the tone of the message and are incorrect.

      --
      Degaussing scares the bad magnetism out of the monitor and fills it with good karma.
    4. Re:Which is it? Better or worse than chance? by Otter · · Score: 1
      It's no better than chance. It is better than Chance.

      I would imagine that the difference from chance was statistically insignificant, even if it was marginally positive.

      In any case, the real objection is extrapolating these numbers from a contrived data set to real world emails, with much more context, and also more than two possible interpretations.

    5. Re:Which is it? Better or worse than chance? by dustmite · · Score: 1

      Yup, it's ridiculous. Even if there were only two tones an e-mail could have, this also seems disconnected somehow from a rather obvious point of how well-written the messages were. Language use that is well thought out and well constructed would definitely improve the chances of the 'correct' tone being conveyed to the reader. Most of the misunderstandings I've seen in online discussions were simply the result of poor writing skills. Or poor reading skills, for that matter. This study also doesn't seem to say anything about the reading skills and intelligence of the readers.

    6. Re:Which is it? Better or worse than chance? by bcattwoo · · Score: 1
      are there only two possible tones an e-mail can have?

      No, but the sample emails used in the study could have been selected on the basis of being either predominantly serious or sarcastic.

    7. Re:Which is it? Better or worse than chance? by martyros · · Score: 1
      Actually, the missing piece of information is the base-rate. What percentage of the time was the tone actually sarcastic -- 50%? Or 10%? Or 90%? And what chance did the readers /expect/ to find a sarcastic tone? If you expect half of the mail to be sarcastic, you're probably going to find sarcasm a lot more often than if you expect none or 10%.

      That's another angle that the article doesn't cover: determining sarcasm or other flamewar-starting tones doesn't only depend on what you see, but what you expect to see.

      --

      TCP: Why the Internet is full of SYN.

    8. Re:Which is it? Better or worse than chance? by pclminion · · Score: 1
      I also object to that characterization but not for your reasons. If, in fact, there were two possible tones for an email to take on (sarcastic and serious), and IF the prior probabilities for those tones were both 50% (both are equally likely), then I would agree that a person who guessed correctly around 50% of the time was pretty much "no better than chance."

      However, there are more than two possible tones for an email to take, and the prior probabilities of those tones are more than likely not all equal to each other. Doing "the same as chance" means guessing each category right proportional to its prior probability. I highly doubt that 50% of messages are sarcastic and 50% are serious.

  7. The real question is... by precize · · Score: 2, Funny

    ...will flamebait comments on this story be considered informative?

    1. Re:The real question is... by Anonymous Coward · · Score: 0

      What do you think?

  8. Waaan by VAXGeek · · Score: 2, Funny

    This is the best article I've seen posted in years! I thought /. was on the decline, but clearly it is just reaching its stride.

    --
    this sig limit is too small to put anything good h
  9. Ok, let's try this out... by TimeForGuinness · · Score: 2, Funny

    CowboyNeal solves all of my computer woes!

    Choose:
    A) Serious
    B) Sarcastic

    1. Re:Ok, let's try this out... by rylin · · Score: 1

      C) Head asplode.

  10. How flame wars really start. by DeltaHat · · Score: 3, Funny

    You suck!

    1. Re:How flame wars really start. by TimeForGuinness · · Score: 2, Funny

      No, you suck!

    2. Re:How flame wars really start. by kulakovich · · Score: 1


      Knowwot? Yer Hitler!

      /summary

    3. Re:How flame wars really start. by Anonymous Coward · · Score: 0

      Godwin's law

    4. Re:How flame wars really start. by apt142 · · Score: 1

      You both suck!

    5. Re:How flame wars really start. by Impy+the+Impiuos+Imp · · Score: 1

      Slavish, Hitler-like adherance to "laws" is not appreciated.

      --
      (-1: Post disagrees with my already-settled worldview) is not a valid mod option.
  11. 2 Rules: by Opportunist · · Score: 4, Insightful

    1. Use emoticons and know how to read them.

    2. When there are 2 ways to read something, assume the other end didn't want to offend you unless you have very good reason to assume they did (i.e. when the flame war is already running to the joy of the general audience).

    Then again, if everyone knew those 2 rules and took them serious, trolls would probably go out on the street and set fire to real life objects... Maybe the world's better the way it is.

    --
    We used to have a Bill of Rights. Now, with the rights gone, all we have left is the bill.
    1. Re:2 Rules: by nomadic · · Score: 1

      1. Use emoticons and know how to read them.
      %^:$()-

    2. Re:2 Rules: by dJOEK · · Score: 5, Funny

      I'm taking the 50/50 chance here that you are a Simpsons fan:

      "There is no emoticon for what i am feeling!"

      --
      Exercise caution when modding this message up: the author acts like a jerk when his karma is excellent.
    3. Re:2 Rules: by Bogtha · · Score: 1

      When there are 2 ways to read something, assume the other end didn't want to offend you unless you have very good reason to assume they did

      Offensensitivity is a decent rule.

      --
      Bogtha Bogtha Bogtha
    4. Re:2 Rules: by Mikey-San · · Score: 4, Insightful

      1. Use emoticons and know how to read them.

      Is this a solid solution for the problem? I see this as, perhaps, a workaround; a crutch for what may actually be an increasingly lacking reading comprehension skillset in modern society. How will leaning on emoticons make you a better writer or reader?

      Instead of emoticons, use complete, structured thoughts and sentences, and know how to read them. Learn when and how to use word variants and punctuation to pace your sentences. Understand the difference between passive and active voice, and know when and why to use which. All of this seems to be a far more solid approach than emoticons.

      We should be concerned with deterioration of language to the point where we need emoticons to interpret other people's written communication. Resorting to requiring smilies for correspondence surely cannot help to reverse any possible erosion of language arts skills that prompted the requirement in the first place.

      It's good to know how to interpret other people's emoticons, as so many people who communicate via the Internet use them, but it's probably not a good idea to lean on them yourself.

      Now, this is simply my opinion--I could be completely off-base. Are there any English teachers in the Slashdot audience who might have an opinion on the matter?

      --
      Mikey-San
      Karma: +Eleventy billion (mostly affected by watching Celebrity Jeopardy)
    5. Re:2 Rules: by Have+Blue · · Score: 1

      :rolleyes:

    6. Re:2 Rules: by Anonymous Coward · · Score: 2, Insightful

      While I agree with you in principle, you cannot just use the language to convey a message. There is quite a bit of information in the way a word is spoken that is impossible to convey without something other than words. The way you accent a word or emphasize can change something from completely serious to completely sarcastic.

    7. Re:2 Rules: by camcorder · · Score: 1

      1. Use emoticons and know how to read them.
      For chat I can understand use of emoticons in chat (or even on some forum posts) due to speed constraint while telling something, but I don't understand the reason to use them in mails which you have, most of time, chance to review what you tell while writing.
      As some other poster's already mentioned it, if you want to effectively express your feelings you should choose appropriate words, punctuation etc. to do that. Emoticons are just and invention for chat talk, not literal writing medium. Emeotiocons are unfortunately cancer in writing such that I have seen them used in a written maggazine articles.

    8. Re:2 Rules: by freakmn · · Score: 1

      You're being sarcastic, right?

      --
      warning: This post is likely to contain gobs of dripping sarcasm. Consume at your own risk.
    9. Re:2 Rules: by geobeck · · Score: 3, Insightful
      ...use complete, structured thoughts and sentences, and know how to read them.

      Amen. Consider the following:

      Your wayy off think about now not ancint history. RTFA befor postin sh1tz0r liek that.

      ...and compare it to this:

      Thaks for your input, but you seem to be talking about the historical context, whereas I'm talking about the way things are today. If you read the article, about halfway through it talks about how things have changed recently, and nullifies your point.

      Of course, it takes more effort to write the second example, and we're all looking over our shoulders to make sure the boss doesn't see us wasting our time on Slashdot, but the overall discussion would probably be shorter and more productive if everyone wrote the second way.

      On the other hand, it would be boring as hell. :)

      Flame on, Johnny!

      --
      Find environmentally and socially responsible products on http://buy-right.net
    10. Re:2 Rules: by AeroIllini · · Score: 3, Interesting

      Learn when and how to use word variants and punctuation to pace your sentences.

      Although, overuse, of, punctuation? is, highly; distracting.

      Understand the difference between passive and active voice, and know when and why to use which.

      Active voice (taking responsibility):
      We made an error.

      Passive voice (shifting responsibility):
      An error was made.

      We should be concerned with deterioration of language to the point where we need emoticons to interpret other people's written communication.

      I find it amusing that the deterioration of our language in many cases is cause by an overabundance of vocabulary. I think more words, with very subtle shades of meaning, can allow more depth in our communication. However, most people use these words with slightly different meanings almost interchangably, and that confuses the reader. What, exactly, is the difference between "paradigm," "model," "precedent," and "situation?" If you don't know the difference, don't use the words.

      Resorting to requiring smilies for correspondence surely cannot help to reverse any possible erosion of language arts skills that prompted the requirement in the first place.

      This is a chicken-and-egg problem. Were our language arts skills weakened by our poor typing skills (the main reason emoticons were developed in the first place--they are easier to type than words if you're not a touch typist), or were our poor typing skills a reflection of our weak language arts skills?

      --
      For security, the MD5 hash of this message and sig is 09f911029d74e35bd84156c5635688c0.
    11. Re:2 Rules: by Anonymous Coward · · Score: 1, Funny

      We should be concerned with deterioration of language to the point... cannot help to reverse any possible erosion of language arts skills... re there any English teachers in the Slashdot audience...?
      I like prescriptive grammarians ;-) Is there a doctor in the fish?

    12. Re:2 Rules: by Anonymous Coward · · Score: 0

      Oooh, oooh, I know! "Perl programmer," right?

    13. Re:2 Rules: by Headw1nd · · Score: 1

      The point of using emoticonsis that IM messages are not literature, letters, even notes. They are transcribed bits of conversation, conversation that in its normal form would have had nonverbal and verbal cues to its intent. You might think that your words give the proper tone to your statements, but in the average email or IM there simply arn't enough words to get the job done. An as an additional consideration, the ever more common use of sacasm has made this problem worse. Sarcasm has always run the risk of being taken seriously, no matter how well written. A Modest Proposal, anyone?

    14. Re:2 Rules: by lawpoop · · Score: 1

      "Instead of emoticons, use complete, structured thoughts and sentences, and know how to read them. Learn when and how to use word variants and punctuation to pace your sentences. Understand the difference between passive and active voice, and know when and why to use which. All of this seems to be a far more solid approach than emoticons."

      Could you tell us all the precise rules that let us know which grammar structures indicate which tone or emotion? Because otherwise, a smiley or mean face is dead-on and hard to misunderstand. We're talking emotion here, not information.

      --
      Computers are useless. They can only give you answers.
      -- Pablo Picasso
    15. Re:2 Rules: by Anonymous Coward · · Score: 1, Insightful

      You're on the right tracks, though I don't think you can solve all misunderstanding issues with that attutide. Undoubtedly, poor grammar and phrasing are partially responsible for the plethora of 'creative interpretations'. However, as part of my Sociology AS level (bang goes any semblance of credibility :)) we learnt that approximately 90% of communication is contained in non-verbal channels such as tone of voice, eye movement, body posture etc. Now I'm not sure how they measure that and I can't point you to a source right now, but I don't think it's that far off the mark.

      Previously, text-only correspondence was easier since there was an implicit trust in the author's good intentions (as noted in RTFA). Nowadays we don't get that so much, and I think that's the major problem with online correspondence. Phrasing and smilies both help to overcome this, but cannot completely redress the fact that text-only communication is a crippled version of what we're used to in day-to-day life, and I think many people don't recognise it as such or treat it particularly differently.

    16. Re:2 Rules: by Spaceman40 · · Score: 2, Interesting

      Well, IANAET, but I think the problem with tone is that IM/email is a cross between a phone conversation and writing letters. On the phone, tone isn't a problem because you can hear it. In letters, usually the writer is formal enough so tone isn't a problem, but also it takes enough effort (and enough time) that the receiver can cool down before writing back.

      In summary: you can't hear the other person, and it's quick and easy to insult them back.

      The problem with gaining writing skills is that it won't help; you're not (usually) writing in third person (Spaceman40 thoughtfully notes), so you don't get the descriptive ability that provides. The writer has to provide a way to figure out the tone (emoticons are great for that), and the reader has to give the benefit of the doubt.

      IM/Email is a new form of communication (quick/occasionally dirty/written), and with all types of communication, there are ways to be misunderstood. :)

      --
      I [may] disapprove of what you say, but I will defend to the death your right to say it.
    17. Re:2 Rules: by ArsonSmith · · Score: 1

      Sorry, I don't want to go from writting 100 emails a day to writting 100 English papers a day. Grammer Nazis are bad enough, Emeoticons may not be the best answer but they fit to the lowest common denominator that even someone with little reading comprehension can understand.

      --
      Paying taxes to buy civilization is like paying a hooker to buy love.
    18. Re:2 Rules: by Opportunist · · Score: 1

      In general, I agree. But there are just so many problems with this.

      First and foremost, there are quite a few people whose first language isn't English. So the word variants available to them would be limited. You might enjoy a word pool of 3000+ words, and I'm sure so do I.

      In German.

      In English, I'd be hard pressed to come up with more than maybe 1000. If that many.

      Second, communication on the 'net tends to be terse. Who's gonna read a posting that goes on and on for pages, this ain't an essay, and my posting isn't the only one you want to read. The reader wants to get the main idea quickly. In as few words as possible. And in easy to read, short and informative sentences. So writing page long entries that make absolutely sure you can't be misunderstood and rivaling some great poet in the witty use of words only lead to people scrolling past your entry.

      Unless, of course, you're in the middle of a flamewar...

      --
      We used to have a Bill of Rights. Now, with the rights gone, all we have left is the bill.
    19. Re:2 Rules: by SputnikPanic · · Score: 1

      Reading the article I remembered something else I had read many years ago. It seems someone of note (I don't remember exactly whom, unfortunately) once wrote a lengthy letter to a friend in which he or she apologized for writing such a long letter, explaining that he or she didn't have the time to write a short one. With the explosion of e-mail, instant messaging, and free-long-distance cell phones that we've seen over the last 10 years, personal letters are today becoming a thing of the past; there are faster, easier ways to communicate these days. But as far as communication is concerned, speed and ease often come at the expense of effectiveness, which is the point made by the apology in that letter. Deliberateness of thought, weighing of words, attention to clarity -- in the world of e-mail and IM, these are frequently absent, instead replaced by emoticons whose purpose is to clarify the intended message. The emoticons in effect become load-bearing walls in the communication.

      I'm not necessarily ranting against smileys and such; that'd be somewhat hypocritical, seeing as how I use them myself. (Maybe I'll abstain from them for a time as an experiment.) I'm actually thinking of a bigger question that this study raises, in my mind at least, which is this: Differences in educational opportunities aside, is America, generally speaking, less articulate than it was, say, 100 years ago?

      I'm reminded of a scene in the movie National Treasure, the exact details of which I'm again lacking. The central idea of that scene, though, is that Nicholas Cage's character is at the National Archives, standing in front of one of this nation's great historic documents. He reads aloud a portion of that document -- eloquent, profound, affecting words written by the Founding Fathers in the Declaration of Independence or the United States Constitution -- and then remarks, almost as much to himself as to his sidekick, "No one talks like that anymore." Even the Founding Fathers, I don't believe, actually talked like that, but they probably could if the occasion warranted. And obviously, they most certainly could think and write like that.

      Paine, Jefferson, Madison, and other gifted, well-educated men like them were the brain trust of a fledgling country, to be sure. Also, education is of course far more accessible today than it was to those who weren't part of early America's "ruling class." Nevertheless, it's my impression that the typical educated person then and even up through to the 1920s and 1930s was more capable of articulate expression than the typical educated person today.

    20. Re:2 Rules: by Anonymous Coward · · Score: 0

      I think the pertinent descriptions (and I'm probably off, because I never really learned them properly) are quasi-synchronous and written. IM is actually synchronous, but whatever. It's a form of communication previously only extant in classroom notes, which, incidentally, weren't known for their eloquence.

    21. Re:2 Rules: by gargletheape · · Score: 1

      you really think there's only a 50% chance he stopped being a Simpsons fan?

    22. Re:2 Rules: by Anonymous Coward · · Score: 0
      Instead of emoticons, use complete, structured thoughts and sentences, and know how to read them. Learn when and how to use word variants and punctuation to pace your sentences. Understand the difference between passive and active voice, and know when and why to use which. All of this seems to be a far more solid approach than emoticons.


      Or, you could skip all that difficult stuff and just use emoticons.



      ...



      :)

    23. Re:2 Rules: by sgt_getraer · · Score: 1

      Please don't use emoticons. :)

    24. Re:2 Rules: by Dread_ed · · Score: 1

      I think a form of standardization for online and written communication would be beneficial.

      For instance, if you are writing in a gnerally happy and pleasant manner write "have a nice day" at the bottom of the page like a sig.

      For those wanting to instigate a flamewar or expressing anger or displeasure at the intended recipient I would think that "I hope you die in a fire" would be appropriate and succinct.

      --
      When the only tool you have is a claw hammer every problem starts to look like the back of someone's skull.
    25. Re:2 Rules: by Fluffy+the+attack+ki · · Score: 1

      It would be nice if we could dispense with smilies, emotes, fake markup code, et cetera, and depend only on our words to carry the message we intend. The problem lies in the fact that if we forsake these things and adopt a more formal style in our writing then by that choice alone we have already changed the feel of the message. There are people out there, unfortunately I don't know what percentage, so used to speaking informally at all times that they only seem to accept a formal tone when the message is automated.

      Think of smilies not as a crutch, but as a safety net. The information contained in an emoticon is redundant, but that does not mean that they're useless. They're are an ugly linguistic hack, but they do work. Well, most of the time anyway. ;)

      Somewhat sincerely,
      -Fluffy the attack kitty

    26. Re:2 Rules: by pipingguy · · Score: 1


      I find it amusing that the deterioration of our language in many cases is cause by an overabundance of vocabulary. I think more words, with very subtle shades of meaning, can allow more depth in our communication. However, most people use these words with slightly different meanings almost interchangably, and that confuses the reader.

      However, with many more people communicating, the subtleties of the traditional meanings are often lost and buzzwords and local/technical colloquialisms are quickly adopted (for typing convenience, "in-crowd" lingo, laziness or just plain ignorance).

      "Owned" mutated to "pwned" because the letters "o" and "p" are close together on the keyboard.

  12. No surprise... by PornMaster · · Score: 3, Insightful

    That much of communication is non-verbal is quite known. When it comes to business communication, it seems like the treacherous part of this is that so many people are using e-mail and IM for informal communication, and insert so much of our personality into our messages. They're simply not nearly as professional as letters were in the past.

    1. Re:No surprise... by arivanov · · Score: 1

      They're simply not nearly as professional as letters were in the past.. Absobloodylutely. Flamebait is clearly not what it used to be. Once upon a time flamebait was proper flamebait.

      --
      Baker's Law: Misery no longer loves company. Nowadays it insists on it
      http://www.sigsegv.cx/
  13. IRC by techefnet · · Score: 1, Interesting

    Real Time chat (like IRC) is much more convinient than emails. I feel that it's often easier to understand tone on IRC.

    1. Re:IRC by AKAImBatman · · Score: 1

      I feel that it's often easier to understand tone on IRC.

      I'm willing to bet that you made that statement with 90% confidence, didn't you?

    2. Re:IRC by Jedi+Alec · · Score: 1

      when you get g-lined into cyberspace, noone can hear you scream. Hence, I'm always right when I'm offended.

      --

      People replying to my sig annoy me. That's why I change it all the time.
    3. Re:IRC by pclminion · · Score: 2, Insightful
      Real Time chat (like IRC) is much more convinient than emails. I feel that it's often easier to understand tone on IRC.

      That's because on IRC there are only two tones: SillyStupid and Asshole.

    4. Re:IRC by dodobh · · Score: 1

      Chanserv sets mode +o dodobh
      dodobh sets mode +m
      dodobh sets mode -v pclminion

      You were saying something about tones?

      --
      I can throw myself at the ground, and miss.
  14. What about by 3CRanch · · Score: 1

    I dunno, a lot of the flamebait that I've seen hasn't been necessarily based on the tone of the commentary. It has been due to the stupidity of the comments listed therein.

    I wonder if it is 50/50 chance for the interpretation of dumb-ass-ed-ness.

    1. Re:What about by Anonymous Coward · · Score: 0

      "I dunno, a lot of the flamebait that I've seen hasn't been necessarily based on the tone of the commentary. It has been due to the stupidity of the comments listed therein."

      Well, aren't you a smart one!

    2. Re:What about by 3CRanch · · Score: 1

      Point made...

      Enter the flamebait responses...

  15. Serious or Sarcastic? by digitaldc · · Score: 1

    The researchers took 30 pairs of undergraduate students and gave each one a list of 20 statements about topics like campus food or the weather. Assuming either a serious or sarcastic tone, one member of each pair e-mailed the statements to his or her partner. The partners then guessed the intended tone and indicated how confident they were in their answers. Those who sent the messages predicted that nearly 80 percent of the time their partners would correctly interpret the tone. In fact the recipients got it right just over 50 percent of the time."

    I call BS on that one, how can they say this stuff?
    How can they figure anything conclusively in a study with a group of 60 students?
    The recipients can't decide what is sarcastic or not?
    WTF?

    ((Which half were you on? I was just being sarcastic.))

    --
    He who knows best knows how little he knows. - Thomas Jefferson
    1. Re:Serious or Sarcastic? by Tango42 · · Score: 1

      Actually, sarcasm aside, you make a good point. It's a very small sample, and they didn't do a control test with the same group talking to eachother out loud to compare it to - maybe they just picked 60 Americans. (Now, Americans can assume I'm being sarcastic and everyone else can know otherwise - you've got to love articles about sarcasm, so much scope.)

    2. Re:Serious or Sarcastic? by Vellmont · · Score: 3, Insightful

      Well, if you really did make that post without the disclaimer there's really no hint of sarcasm in your post. If you're making a snide comment it's really your job to convey that. If someone takes it the wrong way and you didn't make some kind of effort to convey tone, that's really your fault in not communicating properly.

      --
      AccountKiller
    3. Re:Serious or Sarcastic? by Anonymous Coward · · Score: 0

      I call BS on that one, how can they say this stuff?

      Maybe they're being sarcastic.

    4. Re:Serious or Sarcastic? by ynohoo · · Score: 1

      even worse they picked undergraduates, who are universally known as the most humorless self-obsessed knob-heads in creation!

  16. It's an important skill by Tango42 · · Score: 2, Insightful

    Being able to correctly interpret messages in text form is a skill, if you're good at it you can get far more than 50% right. My rule of thumb is simple - assume the best, in other words, only be insulted if you're sure. Or put another way - "If you're in any doubt about whether or not I intended to insult you, I didn't. If I had, you'd know it."

    1. Re:It's an important skill by maxwell+demon · · Score: 1

      Of course the problem is that people are usually not in doubt even when wrong. In which case your rule won't help.

      --
      The Tao of math: The numbers you can count are not the real numbers.
  17. This study makes one critical assumption by Anonymous Coward · · Score: 2, Funny

    That all flame wars erupt from somebody misunderstanding another persons tone in email.

    In most of my experience, most flame wars kick in because of old fashioned beligerance. People see somebody that disagrees with them, and has the courage to say things that they wouldn't say to the other person's face, by virtue of being separated by miles of network cable.

    Now everybody that disagrees with me is a G4Y A55FUK3R!

  18. It's Vim's fault by H4x0r+Jim+Duggan · · Score: 5, Funny

    Actually, most flamewars are caused by Vim being much worse than Emacs.

    1. Re:It's Vim's fault by mshmgi · · Score: 1, Funny

      You are such an idiot!!!!! Everybody knows that Windows/Linux is much more contentious than your petty little VIM/Emacs squabbles. Why don't you start paying attention to the REAL issues - idiot!

    2. Re:It's Vim's fault by just_another_sean · · Score: 4, Funny

      I'd chime in here but I'm still waiting for Emacs to load so I'm not sure which one I like better yet.

      --
      Creationist Textbook Stickers Declared Unconstitutional by CowboyNeal
    3. Re:It's Vim's fault by PurpleButter · · Score: 0
      About the only fault Vim has in ragard to flames is the lack of the following command:

      :set fire-to-emacs=on

      --
      Look at the whole picture, not just the hole in the picture.
    4. Re:It's Vim's fault by Anonymous Coward · · Score: 0

      But where does 'jed' fall in that continuum?

    5. Re:It's Vim's fault by aurb · · Score: 1, Funny

      Now, now, there's no need to start a flame on whitch topic causes more flames.

    6. Re:It's Vim's fault by squoozer · · Score: 2, Funny

      Everyone knows that Emacs is better. The real reason most flamewars start is the because Java is fast and better than .NET.

      --
      I used to have a better sig but it broke.
    7. Re:It's Vim's fault by endrue · · Score: 1

      yeah - java is pretty fast as long as you are running Gnome.

      --
      I meta-moderate because I care.
    8. Re:It's Vim's fault by odie_q · · Score: 2, Funny

      Unless of course you run Gnome on Linux instead of BSD...

      --
      ...ceterum censeo Carthaginem esse delendam.
    9. Re:It's Vim's fault by 16384 · · Score: 1

      And of course by BSD one means OpenBSD not the inferior FreeBSD.

    10. Re:It's Vim's fault by Anonymous Coward · · Score: 0

      Pervert!

    11. Re:It's Vim's fault by just_another_sean · · Score: 1

      Everyone knows Java runs much better on KDE.

      --
      Creationist Textbook Stickers Declared Unconstitutional by CowboyNeal
    12. Re:It's Vim's fault by AtadikoSan · · Score: 1

      Though everyone knows that BSD is dying, so it's all moot there.

    13. Re:It's Vim's fault by Anonymous Coward · · Score: 0

      About the only fault Vim has in ragard to flames is the lack of the following command: :set fire-to-emacs=on

      Your emacs roots betray you. That looks suspiciously similar to the famous emacs command, "M-X-initiate-flamewar-against-all-users-of-the- evil-so-called-text-editor-vi-while-simultaneously - aggravating-my-carpal-tunnel-problems-and-playing- tetris-against-my-psychiatrist-over-usenet".

      The true VI command is simply ":sf!".

    14. Re:It's Vim's fault by AeroIllini · · Score: 1

      The real reason most flamewars start is the because Java is fast and better than .NET.

      "You know, I wrote an entire operating system in Java back in '98."

      "Oh? How did that work out?"

      "I don't know. It's still booting."

      --
      For security, the MD5 hash of this message and sig is 09f911029d74e35bd84156c5635688c0.
    15. Re:It's Vim's fault by Xophmeister · · Score: 1

      Vim's better... you insensitive clod.

      --

      Christopher Harrison

    16. Re:It's Vim's fault by squoozer · · Score: 1

      You joke but here it is JOS. I think this is actually a midly interesting project - a whole OS (well most anyway) written in a very high level OO language.

      --
      I used to have a better sig but it broke.
    17. Re:It's Vim's fault by TubeSteak · · Score: 1

      It's GNU/LINUX!!!!!11elevenoneone

      --
      [Fuck Beta]
      o0t!
    18. Re:It's Vim's fault by Anonymous Coward · · Score: 0

      that project looks dead... i guess they realized they couldn't possibly compete with VimOS.

    19. Re:It's Vim's fault by ArsonSmith · · Score: 4, Funny

      With statements like that your sarcasm is just too obvious. If you were to switch Emacs and Vim around you may have a better flame starter because there are some mutants out there that thing Emacs is better for some bizzar reason.

      I honestly think they are trolls because I have never met someone who actually used Emacs for more than the 10 seconds it takes to find out how much it sucks.

      --
      Paying taxes to buy civilization is like paying a hooker to buy love.
    20. Re:It's Vim's fault by 4D6963 · · Score: 1

      Lol, Vim being much worse than Emacs. To me sounds like saying that Mac OS X is much less secure than Windows. What's up with Emacs fanboys anyways? How can anyone who has used Vim before like, show support to Emacs and be proud of using it?? ;-)

      --
      You just got troll'd!
  19. The Illuminati by ettlz · · Score: 5, Funny

    Since the end of World War 2, a clandestine, shadowy organisation known colloquially as "The Illuminati" has been secretly instigating and orchestrating all major flamewars. Conflicts such as the Tannenbaum Crisis, and the ongoing battles at comp.os.ms-windows.advocacy were all sparked by this bunch as part of their twisted plan to control the world packet flow through decreasing the SNR on the Internet, and when it finally collapses, replace it with their evil commie New World Protocol. Fight the evil!

    You know who they are.

    They know who they are.

    Don't you people ever read Indymedia? It's all in there!

    1. Re:The Illuminati by Thomas+Miconi · · Score: 2, Funny

      Illuminati suck ! As any sensible conspiracy theorist will tell you, you should ONLY ever use the time-tested, tried-and-true Freemasons in your conspiracies ! Illuminati are such a joke, they were fashionable for exactly 2 mins back in the 70s and then everyone realised how much they blew. Freemasons run circles around Illuminati ! Illuminati make your computer slow and give you bad breath ! ILLMUNIATI ARE TEH SUXXORZZZZZ !!!!111!!1!!! FREMEAS0NZ REWLLLLZZZZZ !!!1!1!!!!!!!!!!!

      (What, I'm just trying to bring this back on topic !)

      Thomas-

    2. Re:The Illuminati by Andre_PC · · Score: 1
      Who are the Patriots?

      ...The La Li Lu Le Lo!

  20. sarcasm? americans? by Anonymous Coward · · Score: 0

    sarcasm? americans?

    hmm...

  21. This just in... by boldtbanan · · Score: 2, Insightful

    Simple statements with little or no context (and statements taken out of context) are misunderstood ~50% of the time.

    --Captain Obvious

    1. Re:This just in... by macklin01 · · Score: 2, Insightful

      Mod parent up.

      From what little details can be gathered from the article, the 20 statements were read and rated in isolation. Context is important in determining the tone of any statement, regardless of whether its spoken or written. Of course, in spoken language there's body language and, well, tone, to help, but the context is still very important.

      In fact, the tone of an isolated statement can also contrast with the overall tone of the conversation, so the tone of the isolated statement may not be helpful in a face-to-face conversation, either.

      So, while the study sounds interesting, I think it would be more interesting if they had used larger statements with context to see if the trends held. Perhaps they did this and the articles did poor reporting, but that's what I would think would need to be done. Interesting stuff, though. -- Paul

      --
      OpenSource.MathCancer.org: open source comp bio
    2. Re:This just in... by yuvi · · Score: 1

      I'm not sure I understand what you're trying to say. Would you mind putting your statement in context?

    3. Re:This just in... by Atzanteol · · Score: 1

      The problem is that so few people realize this issue. I've spoken with my mother and wife many times about a 'nasty email' they received from somebody. They would get all worked up over it. When I asked specifically what was said, the statement was typically very benign. But the *tone* of the email, they would say, is just mean! "No it isn't" I would say, it's actually rather "emotionless." But they don't see it.

      I think that most email comes across much more 'sternly' than it is intended.

      --
      "Ignorance more frequently begets confidence than does knowledge"

      - Charles Darwin
    4. Re:This just in... by rts008 · · Score: 1

      "...my mother and wife..."

      I think you hit on a point not yet brought up in this discussion. I wonder how much gender comes into play here.

      There has been much research that seems to point out big diff's between how men and women think and "process" information.

      The research seems to point out that (in verbal communication) men have a tendency to focus more on actual content and "verify" what they heard with body language, where women seem to place percieved tone of conversation as a much higher "verification index" than men do.

      I would like to see a much better study done than was presented in TFA, addressing the role gender may play.

      I have seen the same reaction in my own household with emails that you described, so it makes me wonder.......

      --
      Down With Slashdot BETA!!! I've been around the corner and seen the oliphant; you can only abuse me from your perspecti
    5. Re:This just in... by An+Onerous+Coward · · Score: 2, Insightful

      I agree, mod parent up.

      I'd love to read the study, but the way it sounds, the subjects were given pre-built statements, an order to "be serious" or "be sarcastic", and told to send their pre-built statements to their partner while either "meaning" or "not meaning" it. If that's really the way it went down, then they're not testing for conveyance of emotion, they're testing for ESP. Given the fact that the recipients did "no better than chance" (the wording from the article) indicates to me that that's the actual methodology. Even with the brevity of the statements and the lack of context, I think they would have had at least a little success if the people sending the message had some control over the message they sent.

      For example, if I'm told "Type 'the food is great here'", I would have to do precisely that. However, if they leave it open, and instruct me to "Use sarcasm in complaining about the food", I'd have a chance to do something like this:

      "The food here is superb! Outstanding! One culinary masterpiece after another! While those fat, sweaty cooks may not strictly follow the hand-washing or hairnet policies, the end result is something I would definitely recommend to somebody I didn't want to see again. I particularly recommend the Gristle Surprise they serve on Tuesday, the Leftover Gristle Surprise they serve on Wednesday, and the Dessert Substance they serve on Thursday, which is a heavenly mixture of flour, water, possibly some sugar, and whatever Gristle Surprise they couldn't unload the two days before." Not profound humor, but certainly hard to mistake for serious accolades.

      I've been misunderstood many times, but I'm sure my tone is conveyed more often than not. The most serious misunderstanding I've ever had came from my participation in a small social network made primarily of real-life friends, with a couple of people who were pretty inactive in the group. One of those was a very beautiful girl I'd met on a couple of occasions, but never really gotten to know. So, charmer that I was, I fired off a message that said how much I hoped to see everyone at an upcoming party, except for that girl, given that we were mortal enemies. I figured, "It's funny because we're not really mortal enemies," but that's not how she took it. It took a couple of apologetic e-mails to calm her down, and I never did see her again.

      Bonus points for anyone who can figure out whether I was using the phrase "charmer that I was" in a serious or sarcastic sense.

      That sort of miscommunication is an exception. Mostly, we have context that guides us in finding sarcasm. For example, we know the person, their likes and dislikes, etc. We might know something about what they're doing at the time they're writing it ("The food is great" can be taken one way if we know our correspondent is writing from a cruise ship, rather than a wilderness survival class). Etcetera, etcetera.

      The interesting thing about the study was the confidence of the recipients. That does worry me.

      --

      You want the truthiness? You can't handle the truthiness!

  22. It's not necessarily the tone of a posting by Zog+The+Undeniable · · Score: 1
    In Usenet groups with a relatively small number of regular contributors, you frequently have a couple of individuals who have disagreed over an issue in the past and will immediately shoot down anything the other says out of principle. Likewise, you get the obvious interloper from another group who will post deliberate flamebait occasionally; the uk.rec.cycling and uk.rec.driving groups have long been plagued by this.

    I'd love to name names, but I won't ;-)

    --
    When I am king, you will be first against the wall.
  23. most communication is non-verbal by DeveloperAdvantage · · Score: 1

    When talking to another person, typically more information is conveyed non-verbally (including body language and spoken tone) than through the meaning of the actual words that are spoken.

    This is one of the reasons why, for any profession where communication is important, it is difficult to replace face-to-face meetings with telephone calls or emails.

    Of course, although body langauge and tone provide additional information, specific factual information must be conveyed by words and/or diagrams.

    --
    FREE - Java, J2EE and Ajax Audiobooks for Software Developers - www.DeveloperAdvantage.com
  24. A solved problem...? by Manip · · Score: 1

    We have been writing epic stories for hundreds, if not thousands of years, and in which we've had to express complex emotions... So why can't we do the same over e-mail and or IM?

    If you ask me we can't because everyone isn't an English grad' and likes to use as few words as they can get away with. Emoticons can help, giving indications to the meaning ...

    I like Microsoft's now dead cartoon chat, in which your 'character' displayed emotions for you -- like emoticons but to an extreme. Too bad it never took off.

    I don't think this is a problem we can fix. But sooner or later e-mail and or IM will be dead, and we will be using internet voice chat and or video communications much more widely.

  25. Failure of sender and recipient by thesandtiger · · Score: 1

    For centuries, the "tone" of written litters, has been fairly easy to ascertain. My guess is that because letters took some time to arrive, because instant communication wasn't possible, that writers took great pains to make their intent absolutely clear. Any corrections or clarifications would be a long time coming, so extra effort was merited. Now, however, writers can be sloppy - if they weren't clear in the first place, they can quickly send multiple follow-ups explaining things.

    The recipient is also to blame. People have gotten quite sloppy with their reading - they go for the gist, and completely ignore the nuance of a written work these days. I cannot say how many times I have said, in an email, "I am emphatically NOT saying XYZ" and then had someone respond with "Why are you saying XYZ!?" People nowadays seem to hear what they want to hear, read what they want to read from a thing, and spend very little time looking for the author's intent.

    What I find most interesting about this phenomena is that it seems to be done in the name of speed, and yet that very quest for faster communications is causing people to lose information and spend more time on pointless flame wars due to misunderstandings - overall slowing things down and leading to a less fruitful discussion than would have been had if people took the time to express themselves more clearly up front, and to take the time to read what someone actually wrote to them.

    To very clearly show the difference between the older mode of correspondence and the current one, go and get a book of the letters of any number of historical figures. Both sides take great pains to express themselves and understand the other person, something that we very rarely do today.

    --
    Since I can't tell them apart, I treat all ACs as the same person.
    1. Re:Failure of sender and recipient by spitek · · Score: 0, Offtopic

      For Sure! Yes Yes! Bravo!! *clapping*****

      *clap* *clap*

      Dad and the Girl are the worst! Come on people!! A little...... effort... pppp...lll..ease?

    2. Re:Failure of sender and recipient by Archtech · · Score: 1

      'For centuries, the "tone" of written l[e]tters, has been fairly easy to ascertain. My guess is that because letters took some time to arrive, because instant communication wasn't possible, that writers took great pains to make their intent absolutely clear'.

      I quite agree. Furthermore:

      1. Only a small minority had the time, education or money to send letters. These people tended to be "well-bred", which meant they were instinctively courteous. Even when they deliberately set out to be rude, they usually expressed themselves in polite language.

      2. Most educated people agreed with Voltaire's aphorism (even if he himself never really uttered it) that "I disagree with what you say, but I will defend to the death your right to say it". In other words they believed in civilised debate, not scatological shouting matches.

      3. Letters were usually written either to friends or to business partners. In either case, it was important to remain on good terms, and generally to make a good impression.

      On the Internet, these conditions no longer predominate. Many contributors are apparently poorly educated (at least to judge from their spelling, grammar, logic, etc.); they usually do not know most of the people they are arguing with; they don't care what kind of impression they make, but prefer to "win the argument"; and many of them do not admit that people who disaagree with them have a right to be heard.

      --
      I am sure that there are many other solipsists out there.
    3. Re:Failure of sender and recipient by Anonymous Coward · · Score: 0
      I am emphatically NOT saying XYZ

      Well, people are so used to that phrase meaning "I am saying that but I don't want to face the consequences of doing so" that it has got into the mind of many people that they mean something else. e.g. "I'm not a feminist/racist/global capitalist/soccer fan but...".

      In the same way a business saying "your jobs are perfectly safe" (after the merger) or a politician saying "minister X has my full support" (during the scandal) means that people will be printing out their resumes within the day.

    4. Re:Failure of sender and recipient by spitek · · Score: 1

      How is that off topic. I was agreeing with this guys statement about a major communications issue in socitiy! WTF?

  26. While I do... by borawjm · · Score: 1

    think that it can be particularly difficult to convey emotion in a text message, I feel that most people are fairly aware of when they are "flaming" someone and, in fact, do so with intent. The somewhat anomousity of the internet makes it a perfect breeding ground for such acts.

  27. This article by SlashDread · · Score: 1

    Is more sarcastic than I care for, foo! shame! flame!

  28. Duh! by sielwolf · · Score: 1

    This is why you use emoticons, you dumb bastards ;p

    When reading we use a dry voice for internal monologue that lacks any of the subtle registers we use in conveying emotion in our conversation. So anything we read comes off very stark. The problem is that most people writing completely ignore this and use a bunch of ironic or sardonic elements that get read as harsh vitrol. This is one reason why you should wait 24 hours after writing a harsh email: when you reread it, it will lack any of the subjectivity you had when writing it and you'll read it as if for the first time (and, hopefully find the bits that would have pissed off folks something fierce). The same way, it's good to use emoticons to soften all bits in the gray area. Heck, even managers do it now. :D

    --
    What is music when you despise all sound?
    1. Re:Duh! by stealth.c · · Score: 1

      I disagree. When I read, I do endow what I see with expression and inflection based on the context and punctuation I see around it. Writing can come off very stark, but if you put yourself in the reader's shoes as you write and if you're a little choosy about your words, you can end up conveying the right emotion most of the time.

      I do agree, though, that an emoticon here and there (at least in informal online messages) really helps.

    2. Re:Duh! by MrPeng · · Score: 1

      There was a time when the written word didn't require pictures to convey meaning. Those of you who may have picked up a book in which the only picture was perhaps a dust jacket photo of the author might remember this time. It existed somewhere between children's story books and your first email or BBS smilie. If you recall correctly this time included entire words, spelled correctly, and typically some sort of punctuation which would separate the sentences into what many teachers used to call "complete thoughts." Sometimes the author would use a rhetorical device ( some early rhetorical devices ran at only 33MHz!) with funny old Latin names like "praeter itio," which I won't mention. Sometimes authors used nice techniques called Irony, Satire and Sarcasm (an ascending tri-colon). What seems odd to us about these techniques today is that the words that the author used conveyed the meaning. Certainly there were thickies that didn't quite "get it" when Irony would smack them accross the noggin, but that's precisely because they were thick. One despairs that even the cunning and naughty MrWinky, the Cheeky Monkey, could not raise the intellect of the thick to a level of ironic awareness. And so it is with our little friend Sarcasm. It is often proclaimed quite loudly that sarcasm is difficult to parse from the written word, and so we should make our intent plain by adding MrWinky, or perhaps even a MrRazz to make double-extra super sure that the target of the sarcastic remark is "in the know." WARNING: the following statement is inregard to American English, which in my Ignorance is the only language I am able to speak and write. It is not in any way, shape or form meant to impugne any other language spoken here. END OF WARNING. The English Language is rich: it has evolved over centuries, borrowing from, stealing from and swallowing wholesale entire other languages. It is a Monster of a language. We have at least two ways of naming absolutely everything, dependent upon from which root language you care to select the name. We have so many ways of saying the same thing that it seems we cannot help but stumble accross a way to convey what we mean with only the words. And yet... OFFICIAL NOTE: the following does not fall under the above WARNING. That bit is over. And yet, we have become so careless, so self absorbed and in such a hurry to get our two cents in; such a blasted, egomaniacal rush, that we ignore the meaning of what others write. We do not take the time to digest the written word. We do not allow ourselves the opportunity to read what the other guy has written, so busy are we in our sweat to "respond" to our nemesis, that we now require a little helper to convey the meaning for us. It seems the symbols we all agreed upon to convey our meanings are too difficult to decipher. The ugly truth is that the helpers do not help. They diminish our capacity to communicate effectively with one another. They are frauds. The writer tosses off a smilie because he is worried the reader won't understand the written word. The reader tosses away the smilie because the writer didn't really mean it. The writer should take the time to write what he means. The reader should take the time to understand. Smilies do nothing to enhance our discourse.

      --
      At the edge of every disaster stands a clever fellow who points. Virginia Wolfe
    3. Re:Duh! by sielwolf · · Score: 1

      When I read, I do endow what I see with expression and inflection based on the context and punctuation I see around it.

      Well yes, that's true in cases where the meaning is obvious (e.g. "I'm having fun right now!"). But many times the written word is ambiguous (e.g. "Well that was a dumb idea"). And linguistic experimentation has found two things: 1. that you are succeptable to preexisting suggestion and 2. that we default to a harsh tone when there is no evidence to work on. Tests have been done where one group of subjects were given a "prep" document followed by the test document they were told to give their impressions of. They were told that both were written by the same person A to the same person B. If the prep document was friendly, their reading of the test document was humorous. If the prep document was harsh, the test document was seen as vicious. A third group was then tested without being given the prep document and their reactions were near to the harsh view than the light-hearted one. This third group said "well I guess I could be read as a joke, but I don't think it is."

      --
      What is music when you despise all sound?
    4. Re:Duh! by stealth.c · · Score: 1

      That sounds accurate. And while I try to find the personality in the text I'm reading, maybe I'm not always spot-on.

  29. "Crafty consumer" phenomenon by LarsWestergren · · Score: 4, Interesting

    Another reason for flame wars online, especially with regards to games, and on Slashdot, programming languages -

    A friend who studied psychology talked to me about the "crafty consumer" phenomenon. If we have purchased something we have looked forward to, we will disregard negative things about this and might even become angry if friends point out flaws in the product to us. This is because we all want to think that we are crafty consumers who have made the smart choice. Of course, WE would never fall for advertising, we think. So when evidence mounts that the purchase wasn't as good as we thought, we resist facing it until the evidence is overwhelming. Then it is a blow to our self-esteem and might even cause a depression ("Maybe I'm not as smart as I thought I was... and all that money wasted...").

    This can be even more amplified here on Slashdot when someone criticizes something that we have spent a lot of time and intellectual effort to grasp. When someone bash our favourite language, we think our anger comes because we feel "love" for the language, but it has probably more to that with the fact that it is a blow against our major source of pride - our intellectual capabilites. And if the language is not as good as we thought, it might take a long time to learn a new language as well. So in time of economic downturn the stress of increased job insecurity, we get angrier and defensive more easily. See my sig... :-)

    --

    Being bitter is drinking poison and hoping someone else will die

    1. Re:"Crafty consumer" phenomenon by Haeleth · · Score: 1

      This can be even more amplified here on Slashdot when someone criticizes something that we have spent a lot of time and intellectual effort to grasp. When someone bash our favourite language, we think our anger comes because we feel "love" for the language, but it has probably more to that with the fact that it is a blow against our major source of pride - our intellectual capabilites. And if the language is not as good as we thought, it might take a long time to learn a new language as well.

      Indeed, this is a very real problem, and one I see demonstrated in real life every day, in every pointless language flamewar. Why can't these people swallow their pride and admit that they might have made a mistake?

      It's not like it's hard; all they have to do is ditch the slow clunky unsafe dead-end languages like Ruby and Java, and switch to OCaml, the One True Programming Language of the Future. But no - seems they're so jealous that I was smarter than them when I was choosing a language to learn, and they're so desperate to pretend that their investment hasn't been wasted, that they actually waste even more time making up totally ridiculous arguments to try to pretend that my choice of language isn't any better than theirs.

      Sometimes I despair of humanity. Truly I do.

  30. Dickens didn't take any chances. by zenwarrior · · Score: 2, Funny
    Hmmm,...50-50? It appears Charles Dickens was no fool. That explains his following CYA:

    "It was the best of times, it was the worst of times, it was the age of wisdom, it was the age of foolishness, it was the epoch of belief, it was the epoch of incredulity...."

    And in the same paragraph, he predicted Slashdot:

    "...its noisiest authorities insisted on its being received, for good or for evil, in the superlative degree of comparison only."
    --
    /.'s Psychic-in-Residence: Psychic to the Geeks
    1. Re:Dickens didn't take any chances. by Anonymous Coward · · Score: 0
      It appears Charles Dickens was no fool. That explains his following CYA:
      "It was the best of times, it was the worst of times, it was the age of wisdom, it was the age of foolishness, it was the epoch of belief, it was the epoch of incredulity...."
      No, no, you got the quote wrong. It's
      It was the year of fire, the year of destruction, the year we took back what was ours, it was the year of rebirth, the year of great sadness, the year of pain, and the year of joy. It was a new age, it was the end of history, it was the year everything changed.
    2. Re:Dickens didn't take any chances. by Winlin · · Score: 1

      Or maybe W.B. Yeats :

      "The best lack all conviction, while the worst
      Are full of passionate intensity."

      From The Second Coming.

  31. Another major flaw by LeonGeeste · · Score: 2, Insightful

    This study took essentially random, disparate topics, from multiple boards, and sent them in emails, isolated from the context. Of course people are going to have a hard time ascertaining sincerity when they don't see the context! An meaningful study would have measured people's perceptions of posts on boards they regularly go to. The conclusion may be the same, but at least then it would be well-grounded.

    --
    Rank my idea: http://www.sinceslicedbread.com/node/531
  32. A lesson well learned by PurpleButter · · Score: 0
    Interestingly, it took a graduate course in communication for this to hit home to me. It's a simple fact that the written word (not just email) has a much higher chance of being misinterpreted than, say, a conversation on the phone. Or better yet, a conversation in person.

    For this reason, I always keep away from any discussion of serious issues in email. Whether its an argument with the wife, an important issue with the boss or whatever, this rule of thumb has helped me stay out of trouble for the past decade or so.

    Lucky for me, I was in college before I started using email and talk. No IM in those days. Kids these days aren't so lucky. Teenagers, for example, react quickly and emotionally anyway (read: drama), even in person. I can see how many of them can get themselves in to trouble "chatting" with their friends online, rather than just picking up the stupid phone and actually talking with eachother.

    --
    Look at the whole picture, not just the hole in the picture.
  33. cars by goarilla · · Score: 1

    I always thoughed flame wars were started to make up for something small ... like big cars

  34. You're an idiot. :) by PIPBoy3000 · · Score: 4, Funny

    Sorry, couldn't resist.

    At work, I find myself peppering my e-mails with these damn cute smiley emoticons even though I feel like a teenage girl (which I'm not, even on the Internet). Sometimes I'll respond with a terse message that basically says "I fixed your damn user error", and then add a smiley face at the end.

    I think it means that I'm secretly passive-agressive, trying to cover it up with cute little characters.

    :P

  35. So she's not serious... by DJ+Rubbie · · Score: 1

    I guess all those times when I think the chick was interested at me was only a 50-50 guess...

    Never be deceived by those ^^;; or :D or whatnot, because she might just be doing that for her own amusement.

    --
    Please direct all bug reports to /dev/null
    1. Re:So she's not serious... by meringuoid · · Score: 1
      I guess all those times when I think the chick was interested at me was only a 50-50 guess...

      50-50? Pah. I can tell with very nearly 100% accuracy whether a girl's interested in me - and the accuracy is the same whether it's by email, IM, or face to face.

      The decision method?

      if 1=1(
      girl_is_interested = false
      )

      It's been running for many years and has yet to throw a false positive that I've been aware of.

      --
      Real Daleks don't climb stairs - they level the building.
  36. 50-50 is not the same as chance by Anonymous Coward · · Score: 0

    if there are more than two possible outcomes. I wouldn't mind being able to predict winning lotto numbers 50% of the time.

  37. Sticks and Stones by Billosaur · · Score: 1

    It's even simpler than anyone gives it credit for: it's an outgrowth of competitiveness. Flame wars occur usually because two people, polar opposites on an issue, come to loggerheads over the issue and begin lobbing verbal grenades at each other. This leads to bystanders joining in the fray and pretty soon even people who have no idea what started it or what it's about are firing their ill-thought sarcasm at others like a TOT artillery barrage.

    I saw it on USENET for years before the modern incarnation of the Internet as Web came along. It's like rams at rutting time; they will bang their heads together heedless of the damage.

    --
    GetOuttaMySpace - The Anti-Social Network
  38. uh by qw0ntum · · Score: 1

    The real cause of flamewars is to post a story about the cause of flamewars.

    --
    'Every story, if continued long enough, ends in death.' --Ernest Hemingway
  39. I find this hard to believe... by maillemaker · · Score: 2, Insightful

    I find this hard to believe. In fact, I'd say the "karma" system here is a good indicator of why it's hard to believe.

    I don't think most people are shocked at what the moderator action is to any one of their particular posts. This is why some people preface what they are about to say with, "Mod me as you will...", or "I know I'll burn karma for this but...". People know.

    The problem isn't with being able to convey intent with email (words). The problem is with SEMI-LITERATE PEOPLE trying to convey, and conversely intepret, intent with email.

    If you take the time to be clear and articulate, there is no way it can only be 50/50 on someone understanding your intent, unless you are speaking to an absolute moron.

    Steve

    --
    A work that expires before its copyright never enters the public domain and thus enjoys eternal copyright protection.
    1. Re:I find this hard to believe... by stealth.c · · Score: 1

      I agree wholeheartedly. Perhaps the survey is correct anyway since the vast majority of people writing and sending these emails are semi-literate. A huge number of people graduate from college in the U.S. who have the reading and writing skills (and often manners) of a sixth grader. There should be another study conducted among the literate.

    2. Re:I find this hard to believe... by TrappedByMyself · · Score: 1

      So, basically you're saying that anyone who misunderstands or maybe even disagrees with you is a moron.
      That's my interpretation of what you said, at least.
      Either you're trolling or you've just provided more proof that the article is true.

      --

      Help me take back Slashdot. When did 'News for Nerds' become 'FUD and Conspiracy Theories for Extremist Nutjobs'?
    3. Re:I find this hard to believe... by DarkGreenNight · · Score: 1

      http://slashdot.org/comments.pl?sid=172833&cid=143 85311

      3 short comments, albeit hastily written. The three of them are true (well, I think so). Yet people considered that as a flamebait. Why? I don't know, and I've learned not to care.

      People will, and sometimes want to, misunderstand you, if they feel you are "against" them (or what they believe).

      I've found (well, two recent times, counting that one) that short comments, with bare facts or thoughts and no nice text to read will wake a worse reaction than a nice text with nonsense or real flamebaits. Any similar or different experiences out there?

    4. Re:I find this hard to believe... by eeyoredragon · · Score: 1

      I don't think most people are shocked at what the moderator action is to any one of their particular posts. This is why some people preface what they are about to say with, "Mod me as you will...", or "I know I'll burn karma for this but...". People know.

      Yah, but how often to they actually wind up with the moderation they implied they'd get? The statements are made, because people know beforehand their opinions aren't taken well. It's a way of saying "I'm about to piss you off, but let m explain my point before you decide to e-castrate me." That's different than what the article is talking about which is just a total misinterpretation of tone.

      As someone said, random statements demonstrate nothing. Tone is something you get better at as you get to know someone, and some people are naturally better at picking up on tone. It's also more easily determined when placed in context of other statements.

      I'm not really sure becoming a "better writer" is going to help much here. Even good writers get their tones confused by others. I've heard many professor give previous writings as a justification of interpretation, because intent/tone couldn't be ascertained from the writing itself.

      The only interesting thing I took from the article is that they actually thought 80% of the recipients would pick up on the correct tone of a single statement the sender didn't even come up with received from someone they might not even have known. *shrug*

  40. Writing by Apreche · · Score: 3, Insightful

    It is difficult for most people to ascertain the tone of written communication due to their poor reading skills and the poor writing skills of the sender. Idiots need to go back to elementary school to learn something about grammar.

    Can you guess the tone of this comment?

    --
    The GeekNights podcast is going strong. Listen!
    1. Re:Writing by Mr.+Underbridge · · Score: 1
      It is difficult for most people to ascertain the tone of written communication due to their poor reading skills and the poor writing skills of the sender. Idiots need to go back to elementary school to learn something about grammar. Can you guess the tone of this comment?

      Pedantic, condescending, and arrogant? YES, a flamewar!!!!

  41. PRECISE DICTION by stealth.c · · Score: 5, Insightful

    This is why precise diction--speaking and writing clearly--is necessary. It is often just as much the fault of the writer as it is the reader when a message's tone is misinterpreted.

    There are devices such as certain words, punctuations or even emoticons that can help you give your message the flavor of meaning that you want it to have, provided you know how to use them correctly.

    The skill to write well is a thousand times more valuable today than most people give it credit for. In a time when so much of our worldwide communication is written, we have to know how to properly build a written message instead of simply writing what we would speak and assume the reader will "get" it. You never know when you might offend someone.

    1. Re:PRECISE DICTION by cheaphomemadeacid · · Score: 0

      Good thing we got free speech BEFORE the internet...

    2. Re:PRECISE DICTION by dustmite · · Score: 1

      I recommend that anyone vaguely interested in this problem should read "less than words can say" (available online), by Richard Mitchell.

    3. Re:PRECISE DICTION by mkiwi · · Score: 1
      The skill to write well is a thousand times more valuable today than most people give it credit for. In a time when so much of our worldwide communication is written, we have to know how to properly build a written message instead of simply writing what we would speak and assume the reader will "get" it. You never know when you might offend someone.

      Ah yes, but we in acedamea do not know of this idea you are talking about. :) Sometimes we assume that people are smart and will understand us, certainly that is true in all of my classes. Yet, there are other people who do not understand at first :(, many of whom will remain single for a large part of their lives :(.

      As evidence, I site a math class I took where there were many girls who had questions about the material. I understood where they were having problems and I tried to ask a question to clarify the material. Unfortunately, some guy (who will NEVER get a girlfriend with that attitude) said, "IF YOU HAVE TROUBLE, GO TO HIS [instructor's] OFFICE HOURS. Although that comment made me feel like shit :(, the instructor did reproach the poor young soul, saying that questions are ok at any time in his class.

      I guess the moral of the story is that everyone is not on the same page as you are, and to get them there, it takes a lot of extra work. In the end, being able to communicate with the jerk in class and the girls both is the ideal situation. :D

    4. Re:PRECISE DICTION by CmdrGravy · · Score: 1

      This is true, in fact if anything I would say that the fault lies even more with the writer than with the reader.

      When using e-mail it becomes apparent fairly quickly that it's easy for misinterpretations to occur so I think it really is down the writer to express himself in such a way as to cut down on the number of potential misinterpretations.

      The trouble is that it takes more time and trouble to plan what you are going write and then make amendments to it than it does to simply hammer away at the keyboard and whack the send button.

      Personally I've found that avoiding ambiguous statements and explaining a little more about my thinking or thought processes leading to a particular statement than you might offer in face to face communication can help.

      It is somewhat disturbing however to note the sheer number of e-mails I receive from people at work where I'm left at a total loss as to what they have e-mailed me about because they haven't bothered to use any punctuation at all, have apparently cut and pasted some lines of the e-mail in the middle of unrelated ones and have assumed that I will know exactly what they are talking about even if I have never actually met them before or spoken to them.

    5. Re:PRECISE DICTION by More+Trouble · · Score: 1

      This is why precise diction--speaking and writing clearly--is necessary. It is often just as much the fault of the writer as it is the reader when a message's tone is misinterpreted.

      And why giving the author the benefit of the doubt is necessary -- if one is interested in avoiding flamewars. On a closely related note: Unskilled and Unaware of It: How Difficulties in Recognizing One's Own Incompetence Lead to Inflated Self-Assessments.

      :w

    6. Re:PRECISE DICTION by Reemi · · Score: 1


      Agree,

      but considering that most people are sloppy readers, Slashdot crowd included, certain words and punctuations often get overlooked.

      Furthermore, as counts for me as well, not everybody has the luxery to communicate in their native language. I'd say, keep it simple and spell out what you mean. In the cultural environment where I'm working, it often works best to write: "I'm not happy with...." or "I feel offended by..." instead of more carefull phrasing.

      Reemi

    7. Re:PRECISE DICTION by Anonymous Coward · · Score: 3, Interesting

      "There are devices such as certain words, punctuations or even emoticons that can help you give your message the flavor of meaning that you want it to have, provided you know how to use them correctly."

            I'm sorry, but I have to take exception to this statement.

            My issue with it is that the more specific and correct I get, the more often I am misunderstood. Too much of the American version of English has been twisted with emotional (and frequently regional) baggage for my distant reader to actually be using the dictionary's meaning for my word choices.

            An example? The word prejudice. It is a marvelous word, whose meaning is not negative in the least. Try using it correctly without explaining that you are doing so, and see how fast the flames start.

            As with any other communication, the writer is responsible for identifying his audience, and tailoring his message to that audience. In my experince online, however, the audience is too diverse, too internally divided, for me to be able to target a single set of regional usages and actually get the meaning across.

            I have settled on simply trying to use the core definitions for words, and putting forth the effort to select the optimal word based on those core definitions. That way, at least, once the flames start, I can ask them to review my post with a dictionary, and without their personal emotional baggage. It has stopped exactly one flame that I remember, though. Not even a marginal success rate.

      Spobody Necial

    8. Re:PRECISE DICTION by CausticPuppy · · Score: 2, Funny

      The skill to write well is a thousand times more valuable today than most people give it credit for.

      Did you just end a sentence with a preposition?

      --
      -CausticPuppy "Of all the people I know, you're certainly one of them." -Somebody I don't know
    9. Re:PRECISE DICTION by Anonymous Coward · · Score: 0

      "This is the sort of errant pedantry up with which I will not put!" - Winston Churchill

    10. Re:PRECISE DICTION by PetyrRahl · · Score: 1

      [Quote]There are devices such as certain words, punctuations or even emoticons that can help you give your message the flavor of meaning that you want it to have, provided you know how to use them correctly. [/Quote]

      Allow me to demonstrate
      \/\/4y t|-|@|\|| u my h0|\/|13, 7h@7 w@z s0 sp07 0|\|!!111!!one!!!

      Petyr Rahl

    11. Re:PRECISE DICTION by Anonymous Coward · · Score: 0

      "you give your message the flavor of meaning "

      so close. FLAVOUR . you fail it.

    12. Re:PRECISE DICTION by Anonymous Coward · · Score: 0

      Another word that's marvelous is "niggardly" (which means stingy in a miserly sort of way). Try saying that in public though. ;)

    13. Re:PRECISE DICTION by orgelspieler · · Score: 1

      You're absolutely right. I once sent the following email to a friend of mine:
      "I resent your email to the customer..."

      When I meant to say:
      "I re-sent your email to the customer..."

      That little hyphen nearly started a flame war. Luckily this was a friend, so he called me and said (sounding hurt), "I don't understand why you resent my letter." Anyway, after assuring him that I just left out a hyphen, I always think twice before sending an email. "Would this be better to communicate by a phone call?"

    14. Re:PRECISE DICTION by Anonymous Coward · · Score: 0

      > Good thing we got free speech BEFORE the internet...

      There's a difference between free-as-in-speech speech and free-as-in-beer speech; i.e., your right to speak about something as compared to the lazy tendency of many to make their speech free from effort, such as the effort required to make it clear and intelligible.

      The former is priceless. The latter has no value.

    15. Re:PRECISE DICTION by Anonymous Coward · · Score: 0
      > Sometimes we assume that people are smart and will understand us

      And sometimes we assume smart people can write clearly.


      If you write poorly, your ideas will be regarded as less important and less valuable. Whether or not you take that fact into account is up to you.

    16. Re:PRECISE DICTION by Anonymous Coward · · Score: 0

      I'm sorry but I disagree with what you've said. I think what you said is that I'm a poor writer and reader. I'm offended by your words! :(

    17. Re:PRECISE DICTION by dustmite · · Score: 1

      I know I might be accused of not picking up the humorous tone of your post here ;), but most modern grammarians do seem to agree it's OK to end a sentence with a preposition. From answers.com:

      "It was John Dryden who first promulgated the doctrine that a preposition may not be used at the end of a sentence, probably on the basis of a specious analogy to Latin. Grammarians in the 18th century refined the doctrine, and the rule has since become one of the most venerated maxims of schoolroom grammar. But sentences ending with prepositions can be found in the works of most of the great writers since the Renaissance. English syntax does allow for final placement of the preposition, as in 'We have much to be thankful for' or 'I asked her which course she had signed up for'. Efforts to rewrite such sentences to place the preposition elsewhere can have stilted and even comical results, as Winston Churchill demonstrated when he objected to the doctrine by saying 'This is the sort of English up with which I cannot put.'"

    18. Re:PRECISE DICTION by brre · · Score: 1
      Exactly.

      What this study's results reveal: the message is not getting through. We might reasonably conclude that this is as much about the WRITING as the reading.

      Writing well is hard work.

      Be nice to your readers. Do the hard work.

    19. Re:PRECISE DICTION by Anonymous Coward · · Score: 0

      The lack of writing ability in most people has created jobs for those who can grasp the complexity that is written English. A technical writer, for example, would be out of a job if programmers and engineers had the language comprehension to write manuals about the projects they have created. I am not saying anything against programmers and engineers because about half of the people in my tech writing classes were programmers getting a minor in technical communication. It would acutually be much simpler if they could since, as it is, the tech writers now have to translate from programese, which there is no course for!, down to a layman's comprehension level.
      I just find it sad that you have to go out of your way to really learn the ins and outs of English because they don't really teach it to you in school. Well, they did not at my school, but I went to school out in the boonies.
      As an ending note, I would like everyone to know the difference between then and than:
      THEN - related to time. Then this happened.
      THAN - used for comparison. You are hotter than him.
      It is as bad as there/their/they're. The internet is a scary place for a writer.
      As mentioned earlier, I better finish before my boss sees me! (I suppose this could technically be a writing project.)

    20. Re:PRECISE DICTION by stealth.c · · Score: 1

      Those would be examples of words, spellings and punctuations designed to make reading more laborious and irritating. I kind of regretted throwing "emoticons" into that list since they belong nowhere in correct writing, but this *is* the Internet...

    21. Re:PRECISE DICTION by stealth.c · · Score: 1

      I knew "emoticons" would get mocked.

      They don't belong in formal communication of any kind, but I've seen them help indicate mood in informal Internet conversations.

    22. Re:PRECISE DICTION by stealth.c · · Score: 1

      THANK YOU.

      I've now read the book and I see many things a little more clearly.

  42. TFA Generalizing? by vain+gloria · · Score: 2, Funny

    Kids, this is why it's so important to properly use your <sarcasm> tags and your emoticons!

    Well, when you're communicating with Americans, certainly...

    semicolon right parenthesis

  43. What the researchers are saying by hey! · · Score: 1

    is that we're so stupid we jump to the conslusions that read insulting insinuations into things people write, and what's more we're so immature that we unthinkingly escalate the situation with hostile and sarcastic responses.

    It's good to know our social "scientists" are spending our tax money on such important "research".

    --
    Post may contain irony: discontinue use if experiencing mood swings, nausea or elevated blood pressure.
  44. This is a great piece of research by iapetus · · Score: 1

    Because all of my emails consist entirely of pre-selected statements that I've been given, and none of the people I communicate with have developed an appreciation of how my writing style changes when I'm being sarcastic.

    --
    ++ Say to Elrond "Hello.".
    Elrond says "No.". Elrond gives you some lunch.
    1. Re:This is a great piece of research by An+Onerous+Coward · · Score: 1

      Er, are you being sarcastic? I can't tell.

      --

      You want the truthiness? You can't handle the truthiness!

  45. Not a surprise. by Anonymous Coward · · Score: 0

    Hell, *I* don't even know when I'm being sarcastic anymore (thanks, K5!)

  46. It's not because we can't, it's because we won't by ScentCone · · Score: 4, Insightful

    The English language (and even more so, in some other cases) is well equipped with nuanced words and structures that can accurately convey meaning, intent, tone, and information both simple and complex. Of course context is vital, but one of the most important considerations in any form of communication is an ability to preview what you're about to convey from the audience's point of view. When you send an e-mail to an informed co-worker, the circumstances surrounding the note probably make sense... but may not to the person to whom she forwards it.

    Most folks simply don't have the skill, or take the time, to craft a message that carries its context with it. The ironic flip side to this is that when someone does take more time to write a more solid, contextually portable note, people not used to digesting that sort of thing presume it's either pretentious, condescending, or just verbose for the sake of verbosity. This is a cultural thing, and speaks to the continuing erosion in critical thinking skills and the obligation families feel to pass them along to children.

    Anyone good with rhetoric knows how important it is to put yourself in your audience's shoes before opening your yap. The clearest communicators I know are the ones that are the most broadly exposed to the world at large, and take a deep breath before saying/typing anything, the better to ask themselves: will the person about to receive this e-mail get it? Five extra seconds can save hours of backpeddling, re-explaining something, or salvaging that business/personal relationship. But we've switched to celebrating speed and quantity of noise over quality of actual communication. This isn't going away any time soon, especially when entire generations are hitting their first email-enabled actual jobs thinking that "Dude" is an entire sentence.

    The plague that is the use of "like" among teenagers (and stunted-growth adults) is at the heart of this. When some 16-year-old encounters a friend in the mall and says, "So, I was like..." and rolls eyes in a re-enactment of experiencing the emotions surrounding some other social interchange, the message gets across. That even works on the phone ("I was like, 'oh no you did-unt'"). But when all of the social warm-and-fuzzies that a young person feels happen without the need for a multi-syllable vocabulary, we can't wonder why they suck at both investing rich meaning in, and parsing full meaning from the written word.

    --
    Don't disappoint your bird dog. Go to the range.
  47. That is why the Bible says: by mhale2243 · · Score: 1

    But everyone must be quick to hear, slow to speak and slow to anger;

    http://www.studylight.org/desk/?query=jas+1:19&tra nslation=nas&st=1&new=1&sr=1&l=en

  48. I disagree by Yvanhoe · · Score: 1

    I disagree that this is the main cause of flame wars!

    2nd degree sarcasm since 1981

    --
    The Wise adapts himself to the world. The Fool adapts the world to himself. Therefore, all progress depends on the Fool.
  49. Metamoderation problems? by db32 · · Score: 1

    So what does it mean when the metamoderation thing says that 90% or so of the users agree on the tone, and the research says that only 50% of the time the tone is correctly guessed? Kinda causes a breakdown in the whole moderation system doesn't it? I suppose that also means that by attempting to post something that may get modded up, you really are doing nothing more than gambling. So the highest karma people should probably be checked into gambling help groups!

    --
    The only change I can believe in is what I find in my couch cushions.
    1. Re:Metamoderation problems? by db32 · · Score: 1

      Damn! I forgot to link my mood.xls and use tags! please don't mod me down!

      --
      The only change I can believe in is what I find in my couch cushions.
  50. Oh.. opps. just made so much sence by spitek · · Score: 1

    And I thought they where talking about spitting wars between flamers. It would be a contest to see who could write something that could be taken two completely different ways. Then no conclusion.

  51. Is that so? by eldavojohn · · Score: 1
    I don't have that problem, because I'm always right to begin with.
    Although you may have said this in jest, I believe people with this attitude experience these problems the most.
    --
    My work here is dung.
  52. Bah! The cause isn't secret at all! by Yeechang+Lee · · Score: 1

    For me, flame wars start for one reason and one reason only. As Dr. Evil put it so well:

    "Why must I be surrounded by frickin' idiots?"

    Claiming any other reason as a cause is naturally, ipso facto, evidence for the above. So there.

  53. 50% 50% 50%!!!! by noidentity · · Score: 1

    "According to recent research published in the Journal of Personality and Social Psychology, I've only a 50-50 chance of ascertaining the tone of any e-mail message. The study also shows that people think they've correctly interpreted the tone of e-mails they receive 90 percent of the time. "That's how flame wars get started," says psychologist Nicholas Epley of the University of Chicago, who conducted the research with Justin Kruger of New York University. "People in our study were convinced they've accurately understood the tone of an e-mail message when in fact their odds are no better than chance," says Epley. The researchers took 30 pairs of undergraduate students and gave each one a list of 20 statements about topics like campus food or the weather. Assuming either a serious or sarcastic tone, one member of each pair e-mailed the statements to his or her partner. The partners then guessed the intended tone and indicated how confident they were in their answers. Those who sent the messages predicted that nearly 80 percent of the time their partners would correctly interpret the tone. In fact the recipients got it right just over 50 percent of the time."

    In addition to being in the science category, this should also be listed under the Department of Redundancy Department.

    You idiot!

    </sarcasm>

  54. College students? by 1369IC · · Score: 4, Insightful

    Maybe it's just me getting older, but they're making a pretty big claim when their test group was a bunch of undergraduate students. I mean, it's a cliche that college students are clueless, hung over, self-involved, etc., etc., etc., and cliches get to be cliches for a reason.

    More seriously, like any other skill, you get better at communication the more you do it (if you have any brains, and care at all what's going outside your own skull, that is). So I'd venture to say that a bunch of 30-year-olds would do better than those college students because they have moved out into the world and gotten smacked around because they didn't understand what people were really saying. 40-year-olds would do better and so on, up to some point at which the improvement would stop (probably when people started to think they know it all).

    And there's the writing skill component. College students are learning to communicate, and from what I've seen of college grads their success rate is pretty spotty. It would presumably be easier to parse the tone of an e-mail sent by somebody who has more communications skill.

    I could go on, but I think this is just confirming the experience of too many people, blinding them to the study's weaknesses.

    Or maybe I just missed the point...

    1. Re:College students? by RealGrouchy · · Score: 1
      Tough to say. The other day, a columnist in my local paper opened up with some sarcasm along the lines of "We all know that God invented the car and God never makes mistakes." There's a lot of wahoos out there who would believe this, if not literally, at least figuratively, so I sent him an angry e-mail chastising him. He replied saying "it was sarcasm" (the perfect defense, really. Bush should try it sometime!). This was print, so I can only assume his editors were the aforementioned wahoos.

      But then, I'm an undergrad student, so maybe my response was consistent with your hypothesis.

      I do work with a lot of older (than I am, e.g. 30-50yo) volunteers, and I've learned to be extra careful when writing things. Although the principle of charity applies when reading a message, you have to recognize that non-hostility as a potential interpretation to apply it. Sometimes, you only see it as an attack. Writers should take the referse stance and not leave any room for negative interpretation.

      The tactic I've used with some more touchy people (who are often the people who piss me off too) is to type my reply, see what accusations I've made, and then completely rewrite. You'd be surprised how much of what you flame comes from your interpretation (_and_ the assumptions you draw from it), and not what was said.

      Smileys can be ambiguous. My preferred one is 8P, but sometimes people don't recognize it as a smiley (esp, in this default font: 8P).

      --
      Hey pal, this isn't a pleasantforest, so don't waste my time with pleasantries!
  55. So, in other words... by Anonymous Coward · · Score: 0

    ...flame wars are started by ignorant people who think that they know better.

    There's something of a joke in there, I'm sure.

  56. In other news by Anonymous Coward · · Score: 0

    In other news 50% of recipients are American

  57. My opinion by Kriticism · · Score: 1

    "Microsoft is a horrible company. They screw their customers, produce crappy products, and control the market using illegal methods, then buy leniency from corrupt politicians. I'm glad they're such a good company, and I don't know what the world would do without them. The Xbox is a piece of crap that I wouldn't touch with a 10 foot pole, and I can't wait to buy one! And they were SO easy to get for christmas...I'll make sure to do business with them again!"

    Okay, analyze THAT.

    --

    -PARANOIA is fun. D20 is not fun. The Computer says so.

    -The Computer

    1. Re:My opinion by Arimus · · Score: 0

      Please remain seated. Do not panic. Help will arrive shortly - please cooperate with the men in white coats.
      You will be taken to a place of healing.

      Thank you for your cooperation.

      --
      --- Users are like bacteria -> Each one causing a thousand tiny crises until the host finally gives up and dies.
  58. Other reasons by Peregr1n · · Score: 0, Troll

    Of course, they didn't mention that most flame wars are started by a) Thirteen year old boys who are new to the whole testosterone thing, or b) Borderline Asperger's Syndrome types who cannot understand emotions anyway.

    After all, women are naturally better at communicating and understanding emotion, and without wishing to generalise, in most cases seem to communicate fine over the web without misunderstandings.

  59. tone by Anonymous Coward · · Score: 0

    I'm getting haughty? With a soupcon of patronising, I believe.

  60. Yeah, great study by dylan_- · · Score: 1

    Hang on...they tried to get a bunch of Americans to try and spot sarcasm?! Well, isn't that ironic...

    --
    Igor Presnyakov stole my hat
    1. Re:Yeah, great study by SuiteSisterMary · · Score: 1

      Sorry, are you being serious, or sarcastic?

      RUN AWAY! :-)

      --
      Vintage computer games and RPG books available. Email me if you're interested.
  61. "Informed electorate" phenomenon by MarkusQ · · Score: 1

    If we have purchased something we have looked forward to, we will disregard negative things about this and might even become angry if friends point out flaws in the product to us. This is because we all want to think that we are crafty consumers who have made the smart choice. Of course, WE would never fall for advertising, we think. So when evidence mounts that the purchase wasn't as good as we thought, we resist facing it until the evidence is overwhelming.

    The heck with things we buy; you should see how irrational we get over things we vote for.

    --MarkusQ

    P.S. Although I structured this as a joke (did you notice?) the point is quite serious. There have even been studies (at least one of which made it to /.) where people were more adamant in insisting that they liked something after they had selected it (as a gift, IIRC) for someone else.

    And (perhaps most interestingly) the harder we resist changing, the more extreme we are likely to be when we finally do admit--not that we made a mistake, mind you--but that we were fooled by the foul tricksters that we once supported.

    Happens in relationships too.

  62. Mod parent up! by blueZ3 · · Score: 1

    This (people not being in doubt) is one point of the study (users thought they were right 80% of the time) and it's at the root of a lot of disagreements, both IRL and online.

    One of the reasons I don't read the "politics" section of slashdot is that people on both sides of any issue are so damn sure they're right. Generally they don't bother to think about (or perhaps even read) the responses from the other side. I can't understand how anyone can be as certain as people seem to be when discussing things online: are you really omniscient and infallable? Is there _no_ chance that you might be mistaken, or that the truth of a given matter might be something in the middle, between the poles?

    IMO it's impossible to have a rational discussion with anyone who is sure they're right. Unless both sides can admit at least the possibility that the truth might lie between the extremes, they're just wasting time and bandwidth.

    Don't let that stop you, though :o)

    --
    Interested in a Flash-based MAME front end? Visit mame.danzbb.com
  63. Applicable to the rest of life, too by greg_barton · · Score: 1

    I like to call the logical consequence of this study, "Now everyone on the net has Asperger syndrome." :)

    I actually came to the same conclusion many years ago. (I've been regularly using e-mail since '89) I found that the best way to counteract misinterpretation was to try my best to not interpret, to not assume I knew what the other person was thinking/feeling. As a result I have to ask people what they think and feel all of the time, but that's OK. Communication ensues, and that's the whole point, ain't it?

  64. Non slashdotter's response... by aug24 · · Score: 3, Funny
    "Huh?"

    "What?"

    "Did you just call me a moron?"

    ;-)

    A fifty-something bloke once cycled at me on the pavement. I asked him "does your mother not let you ride on the road yet?" as he passed. He turned round, cycled back and hit me, for "saying something about my mother"! It took me an age to work out that he simply did not understand what I was getting at.

    I vote we all use emoticons, and then ban people without typing skills from the net. And the pavement.

    Justin.

    --
    You're only jealous cos the little penguins are talking to me.
    1. Re:Non slashdotter's response... by JohnFluxx · · Score: 1

      HAHA, you got beat up by a 50 year old for being a smartass.. That's made my day.

    2. Re:Non slashdotter's response... by aug24 · · Score: 1

      I'm not young enough myself to just bounce back, so at the time it was pretty damn unpleasant. He knocked me about pretty badly. I have always thought that verbal attacks should get verbal responses.

      It is funny looking back, now that I realise why he got so mad. Wouldn't stop me sticking a stick through his spokes if I saw him again though.

      J.

      --
      You're only jealous cos the little penguins are talking to me.
    3. Re:Non slashdotter's response... by freakmn · · Score: 1

      After reading your posts, I think that a lot of the misunderstanding comes from people using crazy words. Bloke? Cycling? Knocked me about? Pavement? I mean, if we can't agree on how to speak the same, how can we accurately interpret what another is saying? Or to put it in geek terms: If we can't agree on how to convert from thoughts to words, how can we accurately do the reverse?

      Nutritional Information:
      Serving size: 1 Post
      72% Sarcasm
      24% Serious
      4% Insensitive Prick.

      --
      warning: This post is likely to contain gobs of dripping sarcasm. Consume at your own risk.
    4. Re:Non slashdotter's response... by Acy+James+Stapp · · Score: 1

      To speak the same *what*? Same is an adjective, thus it modifies a noun. You seem to be missing one. Maybe you were looking for an adverb?

      --
      -- Too lazy to get a lower UID.
    5. Re:Non slashdotter's response... by Anonymous Coward · · Score: 0

      Welcome to the world of implication. [This is a world] Where things don't have to be mentioned every breath you take, because most people have the attention span required to remember what was being discussed three seconds ago.

    6. Re:Non slashdotter's response... by freakmn · · Score: 1

      The same form of the English language is what I am getting at. I know I'm not a great example of someone who speaks perfect English, which further emphasizes my point. Each person has a different way of speaking, and that makes it hard to determine what they mean, especially without other context.

      For instance, here we have a way of looking at a poster's history. I can see that you have many posts about various things in the English language. The Shakspear post indicates to me that you probably know what you are talking about in regards to the English language, and that you are not just saying that to be a total prick. The context is key. The original poster I replied to has a webpage ending in .co.uk as his homepage. That showed me that he is likely from the United Kingdom, and that he uses a different dialect of English than I do.

      The point I was trying to make in my previous post is that the context is what we have to work with. Even with my sentence structure being as poor as it is, I think it is still understandable, in context, that I was talking about speaking the same dialect. Reading it again tells me that someone who is unfamiliar with the English language may also have interpreted it as speaking the same language, possibly even taking that as an insult to their language. But basically all we have to work with is context.

      --
      warning: This post is likely to contain gobs of dripping sarcasm. Consume at your own risk.
    7. Re:Non slashdotter's response... by Anonymous Coward · · Score: 0
      hit me, for "saying something about my mother"

      The funny part is, he probably doesn't realize what he's saying when he calls his brother a "son of a bitch."

    8. Re:Non slashdotter's response... by bprime · · Score: 1

      A fifty-something bloke once cycled at me on the pavement. I asked him "does your mother not let you ride on the road yet?" as he passed. He turned round, cycled back and hit me, for "saying something about my mother"! It took me an age to work out that he simply did not understand what I was getting at.

      Are you in the UK? That would never happen here in Canada.

    9. Re:Non slashdotter's response... by aug24 · · Score: 1

      I certainly am - that use of pavement, bloke etc a bit of a giveaway I'd've thought ;-)

      J.

      --
      You're only jealous cos the little penguins are talking to me.
    10. Re:Non slashdotter's response... by Art+Tatum · · Score: 1

      I assume pavement means "sidewalk." Is it normal for people to ride bicycles in the road instead of on the sidewalk in England? Where I live, it's the exact opposite: people are angry at bicyclists who ride in the street and block traffic.

    11. Re:Non slashdotter's response... by aug24 · · Score: 1

      Yes, pavement is for people, road is for vehicles, including bikes.

      Having been to the states, I think the reason your bikes go on the sidewalk is because your sidewalks/pavements are much bigger than ours, which are often only a few feet wide.

      One further bit: we (fairly) often have cycle-paths - separate lanes on the road, specifically for bikes to ensure they are safe. (There was one right next to where the incident I described, which is why I bothered to be sarcastic.)

      Justin.

      --
      You're only jealous cos the little penguins are talking to me.
  65. Sample by gleather · · Score: 1

    Uh, I think I found the problem: "30 pairs of undergraduate students"

    --
    Idiot.
  66. Actually not by wetfeetl33t · · Score: 1

    Everyone knows that flame wars are started by linux users! :-)

    Ok, actually not really

    --
    Register the editry.
  67. REAL cause of flame wars: by Anonymous Coward · · Score: 0

    Derek Smart

  68. Emoticons to the rescue! by Kurt+Granroth · · Score: 1

    I tend to cringe at the sight of emoticons, largely due to their gross misuse. It's hard to keep your lunch down when seemingly every other message you see has "omg :o, u r hte suxxors!! :P :) :D". Still, they do have their place when used sparingly.

    Stupid example: I recently joined a new web (woodworking) forum where I discovered an odd tradition. Somebody would get an incredible deal on, say, a new band saw and "gloat" about it. The customary response to that is "You suck!". Now the first time I saw that, I thought that the author had an unfortunate way of dealing with his problem of envy... but the :grin: that followed it at least told me that he wasn't totally serious. Okay, so I did say it's a stupid example. I could just as easily figured out the non-seriousness of the statement by the scores of "Wow, great find. Oh, and You Suck!" messages that followed.. but still.

    Personally, I use them in one of two cases:
    1. If it's likely that my meaning could be misinterpreted (i.e., the recipient doesn't know me very well or my writing is clearly ambiguous)
    2. I am writing in a forum that encourages their use

  69. In other news... by LordEd · · Score: 1

    How about trying to guess "I love Microsoft. It is so secure!"

    In other news, vertinox starts another microsoft vs linux flamewar on slashdot.

  70. I thought flamewars were caused by edmicman · · Score: 1

    by Macs sucking, linux rulz, winbl0ws ownz j00, xbox will beat ps3, wait, no, ps3 will get beat by revolution, and firefox is better than opera....

  71. friendships by Britz · · Score: 1

    I have seen friendships break over email exchanges. They got so worked up it was not even funny. One of them printed out all the emails and showed them around (they had many mutual friends).

  72. Well no wonder by Anonymous Coward · · Score: 0

    50/50 accuracy? They sent simulated college student messages, like "omg i liek u, u wanna cyber, roflcopter!!1!" and the recipient said, "Serious or sarcastic? wtf, I'll flip a coin".

  73. Remember Eddie Izzard by eldavojohn · · Score: 1
    As Eddie Izzard said regarding human communication in Dress to Kill:
    All that people care about is the look, because there's figures on this. 70% of what people react to is the look, you know, it's how you look; and 20% is about how you sound; and only 10% is what you say.
    And if your message depends heavily on that 90% of presentation, then you're in trouble because you need to hope that the 10% conveys precisely how you feel.
    --
    My work here is dung.
  74. Oh dear god no. by C10H14N2 · · Score: 1


    I always picture a sarcastic David Spade and that fat dude in the yellow shirt on the other end when tech support types use emoticons. Do they at all disambiguate emotions?

    "The answer is NO. :)"

  75. The Real causes by captjc · · Score: 1

    All flamewars I have encountered have been due to:

    1) Very opinionated assholes who just love to bash other people.

    2) Two camps filled with said assholes that can not seem to get along (though most people just seem to ask WTF!?)

    3) Posting dumb articles to elicit responses of said camps.

    Simply put the cause of most flamewars is CmdrTaco and CowboyNeal!

    --
    Slow Down Cowboy! It's been 1 hour, 47 minutes since you last successfully posted a comment
  76. Sometimes this is abused though by RobinH · · Score: 1

    I find that sometimes this gets abused. A person writes something absolutely scathing like, "I wouldn't expect a guy from {insert nationality, town of residence, etc.} to understand what I'm trying to say, so let me paraphrase myself in a 5th grade reading level and draw some pictures for your benefit", and when the other person takes offense, the original guy just says, "hey I was only kidding man, can't you take a joke?"

    Unfortunately, in our society, a joke that belittles the person you're arguing with is usually given more weight by an audience than the content of the argument itself. Comments like this are usually made on message boards to swing sentiment to one side without having to construct a logical argument.

    The receiver needs to try and assume that the sender is joking, if there is any doubt whatsoever, but the sender also needs to consider the fact that it's hard to discern original intent in electronic text, and should try to write in a way that focuses on the issue, not on the person. This is a good skill to master for most interpersonal situations, even verbal, by the way. It'll make your marriage last a lot longer. :)

    --
    "I have never let my schooling interfere with my education." - Mark Twain
  77. My experiece by Anonymous Coward · · Score: 0

    I learned about this the hard way several years ago.

    I had a contractor working remotely for me who incorrectly inferred the tone of an email I sent him (I am normally not a mean or critical person by nature). He replied testily, and I made the mistake of getting angry as well.

    I tried to defuse the situation and asked him to meet with me in person, convinced that things had gotten out of hand unnecessarily. He actually refused (and refused to speak with me on the phone); you know how tempermental we software engineers can be. Our working relationship soon ended.

    Anyway, I am now always very careful about how I word things, and if there is ever any doubt about the wording in an email, I will go back and change it before I send it out.

    The second lesson is that if it appears an email was improperly interpretted, immediately clarify things, preferably face-to-face or at least with a phone call.

  78. Oh by segedunum · · Score: 1

    Everyone loves a good flamewar!

  79. Plagiarism by Anonymous Coward · · Score: 0

    The original news item was written by Stephen Leahy, and it was carried by Wired news. The post here is a word-by-word copy of this, without any mention to Leahy. That is plagiarism.

  80. Another reason by kadathseeker · · Score: 1

    is that there is a natural bias in people that when they are at fault, it's circumstance, and when someone else is, it's simply their fault. Just look at road rage.

    --
    The 'Net is a waste of time, and that's exactly what's right about it. - William Gibson
  81. Idk, lets find out.... by Anonymous Coward · · Score: 0

    SLASHDOT SUCKS!!!!!

  82. The major flaw in this study is -- BAD ACTING by wealthychef · · Score: 2, Interesting
    I agree that interpreting tone of email can be problematic, but no way is it just the same as chance. That's just obviously wrong by experience, think about it.

    One huge gaping problem in methodology here is the apparent researcher request that students essentially fake the tone of their email. So this study is in large part measuring how well the sender *acts* "sarcastic" or "serious." From my observations in theatre, most people are not very good at faking their "tone", compared to when they actually *want* to be sarcastic or serious. A better study would have asked students to write on subjects and send the emails to their friends, then asked the sender and recipient of the tone of the email, then compared the results, without asking the sender to fake their feelings. I'll bet the percentage would go way, way up.

    --
    Currently hooked on AMP
  83. The answer is simple by saboola · · Score: 1

    To quote the band "System of a Down" from their song "Cigaro":

    My cock is much bigger than yours, my cock can walk right through the door, with a feeling so pure, it's got you screaming for more!

  84. Nicholas Epley doesn't know his address? by jdunlevy · · Score: 1
    Nicholas Epley seems confused about where he works:
    University of Chicago
    Graduate School of Business
    5807 S. Woodland Ave.
    Chicago, IL 60637

    Woodland Ave.??? Should be Woodlawn Ave -- it's not like it's some obscure little side street...

    1. Re:Nicholas Epley doesn't know his address? by jdunlevy · · Score: 1

      Good man -- he's fixed it.

  85. prevention more important than treatment by pikine · · Score: 1

    "it seems to be done in the name of speed, and yet that very quest for faster communications is causing people to lose information and spend more time on pointless flame wars due to misunderstandings"

    I think when an e-mail correspondence spins down to a flame, most people tend to spend even less time reading an e-mail. They could tell you they're wasting time with you, or that they're not interested in a fight. But the real reason is that doing something assuming the pain is never a motivator. How many times do you feel the pain seeing an e-mail landing on your INBOX, without even opening it, from that person who is arguing with you and trying to prove you wrong? It is natural that you don't spend much time on it. You have a life.

    Of course this doesn't help if you're trying to get a message across, and your recipient is trying to spend as little time as possible on your e-mail. They often blame you for being ineffective in communication. The best thing I ever did when winding up in this situation is to drop the conversation, but I'm sure there are better ways to do it. I think this is definitely a case where prevention is more crucial than treatment.

    --
    I once had a signature.
  86. Re:2 Rules: Burn baby burn by Anonymous Coward · · Score: 0

    Why don't you take your little suggestions, and shove them right up your ass? What a fucking loser. :)

  87. "To hell with you" by metamatic · · Score: 1

    An even better one is to replace "Thank you very much" with "Fuck you very much" in exactly the same tone of voice. Most people won't even notice, and if they do they'll think they misheard and you can "correct" yourself when you say it again.

    --
    GCHQ Quantum Insert installed. If only our tongues were made of glass, how much more careful we would be when we speak
  88. Human Nature by MECC · · Score: 1

    Flame wars get started mostly due to the aggressive nature of the human being.

    --
    "We are all geniuses when we dream"
    - E.M. Cioran
  89. no better than chance by blair1q · · Score: 5, Insightful

    >no better than chance

    Um, no. 50-50 is not "no better than chance" when it comes to the tone of emails. That would imply that 50% of emails are friendly and 50% are unfriendly, and readers are getting half of both wrong.

    Given this utter lack of understanding of probability and statistics, I'm going to have to doubt everything else the author says.

    He'll probably take that as an insult. Well, fuck him.

    1. Re:no better than chance by MourningBlade · · Score: 1

      50/50 is chance when the test regime was friendly and half unfriendly.

      Another way to say this: each participant was asked to determine whether a given message was friendly or unfriendly, when there was a 50% chance of either state. The participants were (on the whole) unable to do this at better than a 50% rate - quarter flipping.

    2. Re:no better than chance by blair1q · · Score: 1

      but the conclusion implies that people will still get it wrong 50% of the time under normal conditions, in which the tone is not so indistinguishable

  90. Absolutely ridiculous by punkr0x · · Score: 1

    This study only applies if you have randomly selected people emailing you a 50-50 mix of serious and sarcastic messages! If I'm getting an email from someone I know, I'd think my chances are a little better of knowing if they're sarcastic or not. And if I'm getting a message from someone I don't know, I (seriously) hope there's not a 50% chance that it's loaded with sarcasm, cause that would be bad for business... I'd email the researchers and tell them of my skepticism in their research skills, but they'd probably somehow interperit it as a death threat, and since they're studying email interperitation, use their expertise to get me arrested... wait is my tone too harsh? Who knows, damn text..

  91. Flame Wars by robgamble · · Score: 1

    I think the article covers only one small aspect of flame wars: misinterpreting the tone of a message. That allows someone to get bent out of shape, but the real reason people are willing to engage in flame wars is because once they get bent out of shape they hide behind the relative safety of the Internet when they lash out at others.

    In the real world, most people don't feel free to get all puffed up and lash out at others every time they get their noses bent out of shape. It doesn't make good sense because sooner or alter you are going to end up beaten to a pulp for having such a big mouth. With the relative anonymity of the Internet, however, many people (especially this volatile crowd) seem to lose all inhibition and come out guns blazing when it's not warranted.

    It would be interesting to see what effect this change in personal boundaries has on comunication when flamers are not online; whether they are becoming increasingly more volatile in person.

    --
    No sig for you!
  92. All Emails? by eander315 · · Score: 1

    I think this study is correct in instances where the parties don't know each other well (or at all). I think the percentages go up considerably for pairs of users who know each other and interact outside of email.

  93. That's Why . . . by Dausha · · Score: 2, Insightful

    That is why God gave us emoticons! :-) So people would know what our mood or tone is.

    --
    What those who want activist courts fear is rule by the people.
    1. Re:That's Why . . . by AlXtreme · · Score: 1
      If I had any modpoints I'd mod parent up. Emoticons, those silly little critters, should be used much more often in email and not be looked down upon. It's the only way to determine how serious the sender is.

      But then again, I'm a sarcastic asshole. Learned to use emoticons the hard way :)

      --
      This sig is intentionally left blank
  94. MOD.ARTICLE.FLAIMBATE! by Anonymous Coward · · Score: 0

    I can't believe the amount of crap ./ has degenerated to. But this was the worst of the trash. Im canceling my subscription.

  95. E-Mail vs. Real Mail by SeanDuggan · · Score: 1
    It also means you can't ask for clarification. So if I am using a metaphor that doesn't make sense to you or you take some meaning from that I don't intend, then you can't say "wait do you mean...?"... no i just keep going on my way, and if you took it wrong, then you might just keep taking it wrong.
    And yet I don't remember any kind of an outcry in the days of letter writing, when this should have been just as much of a problem. I think another problem is the speed of the medium. Because you get the email within seconds of the send-button being clicked, it feels personal and IRL. Also, because the email is so easy and quick to write, the author may not properly think of the impact of their statements, rather just quickly jot something down and send it, figuring the near-instananeous transmission medium means the recipient can ask for clarification. Personally, I find it easier to correctly interpret (although again this may fall into the fallacy of me trying to self-judge) handwritten letters than I do E-Mail. *wry grin* I find it even harder to correctly interpret phone calls, oddly enough. I do better at looking for "tells" in how someone states their position in writing than I do trying to pick up on voice intonations. In person generally works Ok, though, where one can get the non-verbal cues.

    Overall, for online work, I always double-check what I'm writing to try to avoid unintended meanings and I make liberal use of emoticons to indicate non-verbal cues that are missing. *shrug* What more can one do?

    --
    This sig has absolutely no significance and serves only to take up screen space and waste the time of the reader.
  96. "please don't point out I'm wrong" phenomenon by pikine · · Score: 1

    Maybe someone noticed this phenomenon on consumers, but as you readily applied this on choices of programming languages, we can see this is definitely much broader. In general, people don't like to be shown that they're wrong. If one likes something so much to a point that he/she associates oneself to that object, that person feels the pain when the flaw to that object is pointed out.

    What I find more painful on Slashdot is how someone tries to pound the merits of their favorite language on you in a way that makes me think "what programs did you actually write in that language?" As to having my favorite language criticised, I'm lucky enough that my favorite language is not that popular. ;-)

    --
    I once had a signature.
    1. Re:"please don't point out I'm wrong" phenomenon by DrEasy · · Score: 1
      I'm lucky enough that my favorite language is not that popular.
      Maybe it's because it sucks?









      ;-)
      --
      "In our tactical decisions, we are operating contrary to our strategic interest."
    2. Re:"please don't point out I'm wrong" phenomenon by pikine · · Score: 1

      You know, I saw that evil grin of yours, but I still have to say,

      Gee, I didn't even tell you what language it is.

      --
      I once had a signature.
    3. Re:"please don't point out I'm wrong" phenomenon by DrEasy · · Score: 1

      That's how bad it sucks!

      --
      "In our tactical decisions, we are operating contrary to our strategic interest."
    4. Re:"please don't point out I'm wrong" phenomenon by pikine · · Score: 1

      Unfortunately it is the same language as your favorite language. :(

      --
      I once had a signature.
  97. Yeah right! by MK_CSGuy · · Score: 1

    Like mac box vs beige intel isn't more important!

    oh wait...

  98. That's only part of it by Anonymous Coward · · Score: 0
    I think they fail to go into the second part. Just misunderstanding someone's intent is only the first part. The second part is people simply assuming the worst intent, and acting upon it.

    If someone says that I smell funny, I can either laugh or get insulted. It seems that most people *want* a flame war, so they'll take the worst interpretation, and react to it.

    I've known people who do that in real life. I'll say something like, "I really like those pants," and they'll respond with, "What does that mean? Do you hate my shirt? What about my shirt? Do you have something against my shirt?"

  99. ob simpsons by cmorgan47 · · Score: 1

    are you being sarcastic?
    i don't even know anymore

    --
    no i have not shot my gun in the air and gone 'Ahh!'
  100. The secret is... by Anonymous Coward · · Score: 0

    The tone of emails is often misjudged.

    College students are egocentric.

    I'm glad we have professors around to tell us these things.

  101. solution: write with voice by aendeuryu · · Score: 1

    Most people who study writing are conscious of the concept of voice, be it something they try to make sure their writing has (fiction, humour columns), or try to make sure their writing lacks (front page journalism). It's hard to quantify what makes voice: You're reading, but it feels like you're hearing what's being said.

    If you want to develop your own voice, it's pretty easy: Just say what you write out loud. That's it. It's pretty easy to write huge sentences that look great on paper but don't sound great when spoken (**cough cough EVERY KEVIN SMITH MOVIE SCRIPT cough**), but if you can write something, and then read it, and it's phrased exactly the same way you'd say it out loud (minus the "ums" and "likes" etc.) you're developing your written voice.

    Anyways, if you can write with voice, you can put a tone of voice into what you're writing as well, and chances are pretty good people won't misunderstand you as much. They'll be able to infer subtext, get any sarcasm, etc.

  102. I know why ppl flame so much... by Anonymous Coward · · Score: 0

    ...it's because they know the chance of getting an ass-whipping for being an asshole online is much lower than being one in person, which most of the spine-less bastards who start these "wars" are to chicken shit to do in eyeball-to-eyeball situations.

    lopl

  103. Re:It's not because we can't, it's because we won' by AeroIllini · · Score: 1

    The clearest communicators I know are the ones that are the most broadly exposed to the world at large, and take a deep breath before saying/typing anything, the better to ask themselves: will the person about to receive this e-mail get it? Five extra seconds can save hours of backpeddling, re-explaining something, or salvaging that business/personal relationship. But we've switched to celebrating speed and quantity of noise over quality of actual communication.

    I am inclined to agree with you there.

    In my opinion, the surest way to improve one's writing--and therefore email communication--is to make a conscious and deliberate effort to improve one's speech patterns. Where the speech goes, the writing will follow.

    I am becoming increasingly frustrated with people I know and/or work with who do not think before they speak. Their speech patterns are irregular, incomplete, and many times confusing; as a result, it takes them a very long time to write anything clearly, and many of their emails are downright obtuse. There are several people I know who could not speak in complete sentences if their lives depended on it: each statement is a rewording of the last sentence fragment in rapid-fire succession. This is not only difficult to follow, but also stressful to listen to. I can't imagine how often they are forced to clarify when communicating via written methods.

    The ironic flip side to this is that when someone does take more time to write a more solid, contextually portable note, people not used to digesting that sort of thing presume it's either pretentious, condescending, or just verbose for the sake of verbosity. This is a cultural thing, and speaks to the continuing erosion in critical thinking skills and the obligation families feel to pass them along to children.

    This is indeed a cultural phenomenon, but probably not for the reasons you suppose. When I send emails to my coworkers, I am balancing two forces: the need for completeness and the need for succinctness. I know if I write too much information, the person receiving the email will only skim it, and will need to call and/or reply to clarify, even though all the information they needed was right there in the text. This is usually not because they are lacking critical reasoning skills (these people are engineers, after all) but because they are very busy, and multi-paragraph emails can be a little intimidating. However, if I simplify the email down to the bare essentials, I run the risk of being misinterpreted on the other end. Thus, there is an ongoing struggle in my Outbox between clarity and context, and the fact of the matter is that emails containing both take much more time to write. I am willing to take the time, of course, but many people are not.

    The other cultural issue is the blurring of distinction between different forms of communication. Email can feel very similar to instant messaging, when everyone in the office has automatic notifications enabled and responds to your emails almost instantly. The existence of instant clarification causes laziness of composition. Why would I take the time to craft a clear and concise email when the recipient can simply ask a question for clarification in real time?

    Poorly composed emails are not necessarily a symptom of fewer critical reasoning skills; I think they are more the result of a shift in focus during communication, from a single point of context (such as a letter or a book) to interactive, real time textual communication (such as email or instant messaging). When writing begins to feel more like speaking, the two forms of communication will blur. Interactive, conversational communication allows instant clarification, and does not require rigorous composition.

    --
    For security, the MD5 hash of this message and sig is 09f911029d74e35bd84156c5635688c0.
  104. Better Interpretation by backlonthethird · · Score: 3, Interesting

    People writing emails, intentionally trying to convey tone, have only a 50/50 chance of actually succeeding at it.

    I used to feel silly having "writing" as one of the skills I put on a resumé. Not anymore. Thank you, internet, for boosting my self-esteem.

    1. Re:Better Interpretation by FidelCatsro · · Score: 1

      The smilie was invented for that very reason :D ;) Though they are rather silly and immature. :o They have even started to appear in the works of every-day people beyond the World Wide Web.
      o:) could be the dawning of a whole knew style of punctuation. :P Then we are all fooked

      --
      The only things certain in war are Propaganda and Death. You can never be sure which is which though
  105. So what it really means.... by PetyrRahl · · Score: 1

    if that if I get modded flamebait or troll, I can go off on a massive f'ing rant about how the mods can't figure out what the tone of my comment is. Thereby securing my place in the "I'm always right, your just don't understand me because I'm persecuted" hall of fame.

    excellent
    Petyr

  106. En garde! by eyepeepackets · · Score: 1

    Now you know why grammar, spelling and punctuation are so very important, dweeb.

    Go on, flame me with an emoticon and I'll reply with a sentence which, when read, will require you take four years of psychotherapy to completely heal.

    Make my day, junya! *cackle*

    Cherrios.

    --
    Everything in the Universe sucks: It's the law!
  107. Re:It's not because we can't, it's because we won' by ScentCone · · Score: 2, Interesting

    Poorly composed emails are not necessarily a symptom of fewer critical reasoning skills; I think they are more the result of a shift in focus during communication, from a single point of context (such as a letter or a book) to interactive, real time textual communication (such as email or instant messaging). When writing begins to feel more like speaking, the two forms of communication will blur. Interactive, conversational communication allows instant clarification, and does not require rigorous composition.

    You're right! You should have just said, "You're wrong," and then I could have asked for some clarification.

    Kidding, of course.

    I think you're generally right. There are just too many variations, though, on the poor-emailing-skills theme to explore them all with one thesis in mind. I think the real problem with the really poor cases (of both writing AND reading such) is lack of attention span. Some people just can't hold a concept in their heads all the way to the second paragraph. It takes practice to stretch out and tune your linguistic/symbolic/conceptual input buffer, and very few younger people are getting that practice any longer. The biggest narrative arc they can handle is exactly as long as a music video. Sigh.

    --
    Don't disappoint your bird dog. Go to the range.
  108. Assume the Best of Your Correspondents by Anonymous Coward · · Score: 0

    Because there are no facial expressions to read, you pigfuckers, it is always best to assume that the person writing the goddamn e-mail message is actually in a very fucking cheerful mood and smiling as he or she writes. OK, morons?

    Some people have verbal ticks (sphincter-face!) which come through in written form, shithead. These really don't imply anything about the way the writer feels about you and your ugly face. In fact, I love all idiot slashdotters and wish only the best for any of the fine (drooling freaks living in mommy's basement) readers. Sometimes this subtlety is lost in my written communications.

    So, to sum up, always assume that unless someone clearly states a wish to offend your sorry ass, most likely no offense is meant, and you are juts stupidly misinterpreting a harmless verbal "style!"

    Have fun on teh intarweb, buttsuckers!

  109. Changes in written communication by fosterNutrition · · Score: 1

    I think the real issue here is, as some have said, the deterioration of our capacity to write effectively. If people would bother to write online as if they were writing a standard paper letter, then this problem would likely be largely eliminated.

    While it is true that body language plays a very significant role in verbal communication, I don't think we can shift the blame on to that, or rely on emoticons. After all, how many times have you seen ":-)" written in old letters? Letters which, I would note, were often used to communicate deep, complex, and important issues. Physical separation is certainly an obstacle, but by no means a barrier, to effective communication.

    We have been conveying thoughts and moods accurately for thousands of years now, and with the faster and more dynamic nature of internet communications, the task should be made easier, not harder. In conclusion, dont writ lyek ur a dumb ase lol.

  110. 50-50 by pesachzon · · Score: 1

    so what you're saying is that you gain no information by seeing the email?

  111. Or perhaps... by maillemaker · · Score: 1

    >So, basically you're saying that anyone who misunderstands or maybe even
    >disagrees with you is a moron.
    >That's my interpretation of what you said, at least.
    >Either you're trolling or you've just provided more proof that the article is true.

    Nah, it's just proof that you are, indeed, a moron. ;)

    Steve

    --
    A work that expires before its copyright never enters the public domain and thus enjoys eternal copyright protection.
    1. Re:Or perhaps... by TrappedByMyself · · Score: 1

      Nah, it's just proof that you are, indeed, a moron. ;)

      I feel like I just painted a bullseye on my forehead, then handed you a giant mallet.
      Maybe you are right, lol.

      --

      Help me take back Slashdot. When did 'News for Nerds' become 'FUD and Conspiracy Theories for Extremist Nutjobs'?
  112. I can enlighten you... by maillemaker · · Score: 1

    >3 short comments, albeit hastily written. The three of them are true (well, I think so).
    >Yet people considered that as a flamebait. Why? I don't know, and I've learned not to care.

    Unless brilliantly obvious, short comments are usually considered flippant.

    A longer post usually indicates that someone put more mental time into the piece. If it's well worded, this perception increases. If it presents a case in a logical manner, this perception increases even more, even if the reader disagrees with the logic or the case being presented.

    Short posts are too short to have the opportunity to convey much, if any of these things, and thus I'm not surprised if they get discounted by many.

    Steve

    --
    A work that expires before its copyright never enters the public domain and thus enjoys eternal copyright protection.
  113. I didn't like the tone of this article by Winlin · · Score: 1

    I felt like it was being very sarcastic.

  114. Re:It's not because we can't, it's because we won' by Darth_Burrito · · Score: 1

    The English language is well equipped with nuanced words and structures that can accurately convey meaning, intent, tone, and information both simple and complex.

    English and all other spoken languages are geared towards speach where the communication is augmented with tone, expression, hand waving, and obscene gestures. It has the capability of accurately conveying meaning, intent, etc... in text only form, but it is much much much much harder to do than in a face to face conversation.

    The advent of smiley's and things like [sarcasm] tags are an effort to address some of the shortcomings of english as a written communication tool. Expressions such as "I was like" are also useful because in written text they imply a certain level of familiarity which helps set the tone of a message. In the absence of such familiarity cues, a message will look a lot more serious even if the content is supposed to be two old friends joking around. This means there's a higher probability of misinterpretation.

    Personally, I'm guessing languages tend to evolve to more and more efficient forms, that this is what we are seeing now, and that we should let it evolve. It's not like we could stop it anyway.

  115. Re: Righteous indignation by Anonymous Coward · · Score: 0

    Thank you, you've just described the reason for every "flame war" I've ever gotten myself involved in.

    I don't take kindly to a number of assertions made on the many forums I've visited in the past. In particular, I loathe the apparently widespread belief that one who "runs" a message board is, in spite of having no other redeeming contribution whatsoever, and, oftentimes, numerous character flaws (a liar, a thief, abusive, inattentive, uncooperative, even just plain _stupid_), somehow "better" than any other given member of the community. Failing to bask in the glory of the emperor's fine new clothes or suggest _you've_ done something worthwhile subjects you censorship and reprisal. This is what makes my blood boil, more than just about any other internet issue - including spammers.

    It's cost me convenient posting priviledges in numerous places over the years because I just won't keep quiet and go along. Although circumvention is often laughably simple, more often than not I am so fed up with this group that participating in whatever is dulled or turns my stomach. That's the really sad part, that this kind of attitude is constantly costing us (in the plural sense, the Star Wars fandom for instance) creative, educated people who could've improved all of our lots otherwise. It should make everyone furious; it should be our _duty_ to willfully oppose it wherever we have the chance.

    I only hope others have the courage and wherewithal to see through the FUD and follow suit.

  116. Flawed Study... by Khyron42 · · Score: 1

    Really, picking undergrads to e-mail each other and try to guess the tone...

    Example e-mail:

    I rly lv teh cateferia food!

    now, identify whether the d00d typing this meant to be sarcastic.

    --
    Pavlov's Dog ate the bell, and now he's barking at Schroedinger's cat all the time... -Me
  117. Re:It's not because we can't, it's because we won' by DNS-and-BIND · · Score: 1

    Aw, come on - you know as well as I do that "anyone good at rhetoric" loves nothing more than to hear himself talk. And the more obscure words he can throw into a paragraph, the better. Why does he do this? To show how he's better. I used to do this sort of thing all the time, before I got a freaking brain.

    --
    Shutting down free speech with violence isn't fighting fascism. It IS fascism!
  118. YOu're WRONG WRONG WRONG! by Systems+Curmudgeon · · Score: 1

    "The study also shows that people think they've correctly interpreted the tone of e-mails they receive 90 percent of the time. "That's how flame wars get started," says psychologist ..." No that is NOT how flame wars start, you $@&@)%^)^ idiot-like $^()@^$!

  119. Re:It's not because we can't, it's because we won' by ScentCone · · Score: 1

    Aw, come on - you know as well as I do that "anyone good at rhetoric" loves nothing more than to hear himself talk.

    You may be confusing rhetoric with "liking to argue and talk a lot." I'm reminded of the old saw, "I'd have written you a shorter letter, but I didn't have time."

    Meaning, someone with good native (or practiced) rhetorical skills is often the most succinct person in the room (or on the message board). If you have a good grasp on how your audience will digest what you hand them, you can keep it quick and to the point, in the way that will best serve to get your message/info across. Tidy, terse, rhetorically useful prose pushes the reader along the shortest path from uninformed to informed (or from unpersuaded to persuaded, etc).

    The people who like to hear themselves talk are more often the intellectually rudderless vocabulary regurgitators, not the sharply insightful or subtly persuasive rhetoriticians.

    --
    Don't disappoint your bird dog. Go to the range.
  120. Flame wars? by JReam · · Score: 1

    Ah...yes...flame-wars.

    That would be my fault.

    Sorry everyone! I also would like to take this opportunity to apologize for cancer, blatant stupidity in traffic, the death of JFK, and the Cuban missile crisis.

    --
    Can't we all just get a...something?
    A bong...no, that's not right...or is it?
    A wang...nnnnnnnnnnnnnnno.
    Uhhhhh...

  121. In other news, humans can't read minds. by damned_mediocrity · · Score: 1
    This study is beyond flawed. It has nothing to do with writing or interpretation skills.

    Why? Let's look at the procedure: The researchers gave the students a list of 20 statements. The students then selected one of these pre-written statements and emailed it to someone else, and when they did so, they thought "okay, I'm being sarcastic," or "okay, I'm being serious."

    Let's say the statment I selected was "I really like milk." I either emailed that statement while thinking: "gosh, I really DO like milk," or: "actually, I'm lying. I hate milk." And then, what, the person who receives the email is somewhow supposed to deduce, from a sentence which I didn't even write, which of the two I was thinking?

    My god, people. How about I flip a freaking coin, and then you try to guess how it lands? I wonder if you'll do "better than chance," whatever the hell that means.

    ...Sigh.

  122. Re:It's not because we can't, it's because we won' by DNS-and-BIND · · Score: 1

    Jeez - you're doing it right now! "Look at me, I know what rhetoric means." I've got terse down to a science.

    --
    Shutting down free speech with violence isn't fighting fascism. It IS fascism!
  123. Pico by Philip+K+Dickhead · · Score: 1

    and Sepulveda

    --
    "Speaking the Truth in times of universal deceit is a revolutionary act." -- George Orwell
  124. Re:It's not because we can't, it's because we won' by ScentCone · · Score: 1

    You: Annoyed by lucid correction of your fallacious connection of rhetoric with hot air.

    Me: Still willing to point out that while good rhetoric is succinct, not all terseness (even that which is "down to a science") is constuctive.

    --
    Don't disappoint your bird dog. Go to the range.
  125. Miscommunication in person is worse... by i_ate_god · · Score: 1

    At least on the internet, you can decern the difference between

    "I helped Jack off a horse"
    and
    "I helped jack off a horse"

    See, in the "real world", that would've caused quite the commotion.

    --
    I'm god, but it's a bit of a drag really...
  126. Re:It's not because we can't, it's because we won' by ScentCone · · Score: 1

    I do, though, like your sig. I've seen it many times, and lamented that the only people who get a smile out of it are the ones who know that the rest of them won't care anyway.

    --
    Don't disappoint your bird dog. Go to the range.
  127. Time to change language ? by pupeno · · Score: 1

    Maybe it is time to pick a language that accurately transmit human emotions, or at least, better than English (and Spanish): lojban.

    --
    Pupeno
  128. Euro Failure by dbcad7 · · Score: 1
    I remeber back in 99, having a long discussion with a co-worker who was convinced that the Euro would be a complete and miserable failure, and lead to riots and wars. It didn't help my side of the argument when the golfers on tour in Europe would not accept Euros as payment. However, things have changed...

    Feb 1999 1 US dollar would buy 1.19074 Euros
    Feb 2006 1 US dollar will buy 0.839585 Euros

    --
    waiting for ad.doubleclick.net
    1. Re:Euro Failure by 4D6963 · · Score: 1

      Euro doesn't have alot to do with tht change, in case you don't know. It's all about the Bush administration policy to lower the dollar value for some stupid reason (make the debt smaller, i think, or was it to favor exports?)

      --
      You just got troll'd!
  129. I have an even different take on the topic: by Hosiah · · Score: 1

    My theory is that flame wars start when people go *looking* for one. In 90% of the cases in which I had a flame war and typed and typed and kept at it with tireless, dogged determination, it began to emerge that they had a chip on their shoulder before I ever came along. Thus, the person flaming you already got out of bed this morning pissed off at a certain category of people and you were the closest fit to project their agression onto. I've seen this happen hundreds of times. It at least makes a flame war more interesting if you approach it with the attitude of "Let's see what I can learn about human nature this time!"

  130. Original paper says no better then random... by ChristopherA · · Score: 2, Informative
    You should definately read the original paper "When what you type isn't what they read: The perseverance of stereotypes and expectancies over e-mail", it has a lot of interesting stuff in it.

    If you read it you'll find a mistake that showed up in the Wired piece. People in their experiments didn't have the a 50/50 chance of detecting emotional tone -- instead, the chance of picking correctly the intent was no better then random chance. A much more interesting interpretation than 50/50.

    There is a long history of academic research substantiating Eply/Kruger thesis that we don't interpret the emotional content (or as they call it, para-linguistic content) of text very well. The first academic paper that I've found that deals with this topic goes back to:

    http://citeseer.ist.psu.edu/context/1589611/0 Sproull, L. and Kiesler, S. 1988. Reducing Social Context Clues: Electronic Mail in Organizational Communication. Readings in Computer-Supported Cooperative Work, 684--712. Los Altos, California: Morgan Kaufmann.

    I've written more about this topic and other sources for the cycle of flames in my blog at Flames: Emotional Amplification of Text.

  131. My experience by c0d3h4x0r · · Score: 1

    Most people feel free to state their thoughts more directly, without sugar-coating, in e-mail. Many of these same people have been socially conditioned to not do that in face-to-face interactions. The same person who writes, "That way of doing it is wrong," to a coworker in e-mail would never think of uttering the same words verbally face-to-face, even if they genuinely hold that opinion.

    On the flip side, most people mistakenly interpret e-mails as offensive because they mistakenly intrepret any sugar-uncoated message as a personal attack against them, regardless of the medium. The person who implemented the flawed approach, who is told, "That way of doing it is wrong," whether by e-mail or verbally, tends to mistkanely interpret the comment as a judgement on their performance rather than as a merely factual observation about the approach itself.

    In other words, recipients of communication seem to always be eagerly looking for any opportunity to twist anything they hear or read into a negative judgement against their character. I don't know why that's the case, but it seems to be a general truth of human nature.

    One theory of mine is that most people are fundamentally insecure and constantly worry about what other people think of them, and so they tend to anticipate that anything said by anyone must be about them and must be negative.

    --
    Moderator hint: a comment is neither "Flamebait" nor "Troll" if it is true.
  132. Emoticons etc? by phorm · · Score: 1

    As annoying as they can be when overused, isn't that part of the purpose emoticons serve?

    Saying "you're a jerk" with an amused grin on your face in real life is somewhat of the equivilent to saying "You're a jerk :-) " online.

  133. YES! by LeonGeeste · · Score: 1

    I find it amusing that the deterioration of our language in many cases is cause by an overabundance of vocabulary. I think more words, with very subtle shades of meaning, can allow more depth in our communication. However, most people use these words with slightly different meanings almost interchangably, and that confuses the reader. What, exactly, is the difference between "paradigm," "model," "precedent," and "situation?" If you don't know the difference, don't use the words.

    Exactly! Thank you so much for bringing this up! I *hate* when people use words in complete ignorance of their meaning. Please, folks, if you're not sure what it means, *just don't use it*. It's that simple. Really.

    I once had a flame war that went like this: (I'm the 2nd, and every 2nd thereafter)

    -You shouldn't shoot trespassers because that's violent.
    -Fighting in a war is violent too. Are you against that?
    -I don't answer strawman arguments. [provides link to strawman] [This is where my anger starts rising.]
    -I know what a strawman is. How is it a strawman?
    -Because I'm not talking about soldiers, I'm talking about trespassers.
    -Yes, but an implication of your position is opposition to working as a soldier. For it to be a strawman, you have to state how my argument attacks a misrepresentation of your position, and how that differs from your actual position. So how does it?
    -Because I'm talking about shooting trespassers. You're talking about soldiers. Big difference.
    -Okay, so further explain your position so as to show how it distinguishes between the violence of a soldier and the violence of shooting a trespasser.
    -I already did.
    -No, you didn't. You just said that you oppose shooting trespassers because it's violent. Yet it's clear the violence is not sufficient for you to oppose something. This I showed by bringing up soldiers.
    -We're not talking about soldiers. You need to show why shooting trespassers is wrong. You instead invoked a strawman about soldiers.
    -Look, a strawman is not a generic catchall for "arguments I disagree with". It refers to a specific fallacy of attacking a position different from the one under discussion. Whenever you call something a strawman, you need to know exactly how the argument it attacks is different from the actual argument you are promoting. You obviously can't even do that.
    [goes on forever]

    --
    Rank my idea: http://www.sinceslicedbread.com/node/531
    1. Re:YES! by Anonymous Coward · · Score: 0

      Somebody's a little hot under the colander.

  134. [grin] by antdude · · Score: 1

    Not only I use emoticons, I also use [grin] to ensure the readers know that it was a sarcasm/joke to avoid misunderstandings.

    --
    Ant(Dude) @ Quality Foraged Links (AQFL.net) & The Ant Farm (antfarm.ma.cx / antfarm.home.dhs.org).
  135. A Personal Experience by Monimonika · · Score: 1

    I think that because we are using advanced forms of technology to send information, we feel the need to make things develop more quickly.

    Exactly! I once got into a semi-flame war with someone on LiveJournal (*can already hear the hissing from the majority of /.ers*) over something the other person posted in her(I'm assuming female) public LJ. The post angered me and I left a comment telling her how wrong I thought she was. This angered her and she replied back with some accusations/assumptions of what my political mentality was and demanded that I explain myself because she saw nothing wrong with her post.

    Well, after taking a day to think out my argument, I posted back with indignance dripping from every word that I had typed, explaining to her, point by point, what had been wrong with her post(s).

    Three days went by (there was a weekend) before she replied with a somewhat calmer, but nonetheless ticked-off reply to my previous reply. There were some points that I disagreed with completely, but within that reply I found a nugget of logic that made me go back to her original post and notice my error in interpretation. Ouch.

    However, this deflated my prior anger to the original post and left me with a nice feeling of relief. Some other things came up in real-life and by the time I got some time to reply (which was about five days later), I had gotten over almost all of my knee-jerk anger over her last reply.

    I calmly typed up a reply in which I 1) admitted my mistake, 2) told her how relieved I was to be released from my anger, 3) thanked her for her last reply, and 4) apologized. I also made a note that I was not being sarcastic about my reply (if I was, it fails as satire). Oh, and 5) pointed out a mistake in one of her previous arguments but indicated that I didn't want to really argue about it any further.

    Two days later I got a reply from her. No anger, no name-calling, nothing. Just an honest reply from her thanking me for attempting to defend my opinions rather than just leaving a flame and disappearing. The really nice part was that she apologized to me for making the accusations/assumptions concerning my political mentality. It seems that the few days she took in typing out her prior reply had helped her put her words in perspective, which in turn had given me more insight into what she had really meant before.

    All in all, things ended quite well (I have a much better opinion of this person now). It's amazing how taking some time to think things through rather than letting the emotion of the moment dictate your words can change how people can interact over the net.

  136. Wiping? by dakirw · · Score: 1

    All it takes is a little bit of creative effort, you know, like wiping your sock across the wet toilet seat first, then tapping it with your foot making it sound like you set it down...

    Hmmm... Wouldn't putting the seat up in the first place have been easier? Or wiping with toilet paper? Walking around with a wet sock like that doesn't sound too sanitary or comfortable. :)
    1. Re:Wiping? by skoaldipper · · Score: 1

      Yes, sir. But from one man to another, your solution makes too much sense. I admit (in hindsight and honest reflection), it's just something I came up with to cover my tracks (so to speak) in between quick commercials breaks on ESPN. And, I do have a habit of folding old socks back in with the new for laziness, err, efficiency's sake. So your point is well taken!

      --
      I hope, when they die, cartoon characters have to answer for their sins.
  137. We have been trolled by russotto · · Score: 2, Insightful

    The study says nothing about being able to ascertain tone in real e-mail messages where cues for tone may actually be present. It says that it's impossible to ascertain the state of mind of people sending canned e-mail messages which (having been composed by someone other than the sender) have no cues for tone. Probably should have been published in the Annals of Improbable Research instead of a serious journal.

  138. Re:It's not because we can't, it's because we won' by Anonymous Coward · · Score: 0

    Dude. That's, like, a lot to read.

  139. Missing Markup by HaMMeReD3 · · Score: 1

    I think people should put better use to the and tags in there documents, without it the sub-text is hard to understand.

  140. Re:It's not because we can't, it's because we won' by ScentCone · · Score: 1

    Dude. That's, like, a lot to read.

    omg lol

    --
    Don't disappoint your bird dog. Go to the range.
  141. Are VI vs. Emacs flame wars real? by HappyEngineer · · Score: 1

    Are vi vs. Emacs flame wars actually real or are they always done for fun? It always seems to me that these sorts of messages are written by people who remember the old days when such arguments were real and are just having fun. But maybe I'm misinterpreting the tone of the messages. I've never been certain because to my eyes both programs are so ancient, anachronistic, and underpowered compared to modern IDEs that no sane person would ever pick them over pretty much ANY modern IDE. I only use vi when I'm editing config files in an ssh/telnet session. It's about as tolerable as using notepad is to do the same thing on a windows box.

  142. It's even worse with women. by StikyPad · · Score: 1

    The reason for this is egocentrism, or the difficulty some people have detaching themselves from their own perspective, says Epley. In other words, people aren't that good at imagining how a message might be understood from another person's perspective.

    Man, this is giving me flashbacks. I'm not trying to be sexist, but it's definately been my experience that women do this more often (or maybe I just ignore guys more often). Anyway, I had online female friend who not only misinterpreted half of what I wrote (and took offense), but the fact that I didn't accurately predict how she would interpret my remarks was also my fault. All I said was, "You're fat. :)"

    Who knew?

    Crap, that's not what I said.. See, she's even got me remembering it wrong! Women...

  143. Re:THE SECRET IS THAT YOU MISERABLE SHITHEADS KEEP by Real+World+Stuff · · Score: 1

    Happy Valentines Day

    --
    If we don't fight for ourselves no one will.
  144. yes and no and maybe by Anonymous Coward · · Score: 0

    I find the passive voice one of the more potent modes of expression.

    Examples: "The cat was flogged", "The house was burned", "The man was hanged until he breathed no more"

    The nuance conveyed by the passive voice in those examples is one of completion of an act unto someone or something. It's got nothing to do with avoiding or taking responsibility (unless _I_ were the one who commited the act).

    Another thing: Your 'example' of overuse of punctuation was simply an example of misuse of punctuation. One cause of misuse can be that one doesn't know the conventions, and therefore litter the page with punctuation. I doubt, however, that any person not endowed with legendary stupidity would put a random punctuation mark in between each and every word when writing prose.

    I agree completely and to the tee with your assessment of how similar, but different words are brought to converge in meaning. Were I to blame anyone, the blame would go to English composition teachers that advice their students to use synonyms (so as to be less dull, I suppose).

    With emoticons: Yes, they're easier to type. Yet I think the reasons they are popular are that they bring in visual elements outside of the range of language. If I write smile , it is a completely different experience from the simple :)

  145. There are better ways to express one's self by TWX · · Score: 1

    While I can agree that emoticons and faux-HTML tags can help to clarify the intent of a message, personally I find it easier to just say enough to make my point clear. Brevity may be the soul of wit, but it makes for a very poor way to explain in print. The collective we have become so used to shortening and truncating what we say that we have forgotten how to write, and instead of relearning the skill we have substituted it with characters, abbreviations, and software-interpreted markup language to the point that I rarely meet people who would be able to write a pursuasive essay even if they set out to do so.

    Unfortunately along with this, most people seem to have gotten to where they tune out that which requires their attention, instead relying on sound-bites, catch phrases that are unignorable, and outlandish exclamations to actually get data to penetrate. I'd be rather surprised if many people have read this far into my comment, for example. People need to learn how to read just as much as they need to learn how to write.

    Thankfully vestiges of literary decency still exist, even if they aren't mainstream anymore. Hopefully trends will eventually return to that, but I'm not going to count on it.

    --
    Do not look into laser with remaining eye.