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Netbook Return Rates Much Higher For Linux Than Windows

ivoras writes "An interview with MSI's director of US Sales, Andy Tung, contains this interesting snippet: "We have done a lot of studies on the return rates and haven't really talked about it much until now. Our internal research has shown that the return of netbooks is higher than regular notebooks, but the main cause of that is Linux. People would love to pay $299 or $399 but they don't know what they get until they open the box. They start playing around with Linux and start realizing that it's not what they are used to. They don't want to spend time to learn it so they bring it back to the store. The return rate is at least four times higher for Linux netbooks than Windows XP netbooks.'"

663 comments

  1. they don't know what they get until they open the by hellop2 · · Score: 0, Redundant

    Well, duh.

    --
    How many more years will slashdot have an off-by-one error on your Score in your profile?
  2. Which retailers? by Anonymous Coward · · Score: 5, Funny

    And are they selling the returned notebooks at a big discount?

    1. Re:Which retailers? by Anonymous Coward · · Score: 0

      In Canada, at Best Buy and FutureShop, the sales staff spend most of their time steering away the customers away from Linux.

      They also sell 99 to 150$ plans for laptops to basically install anti-virus and some spam protection.
      Which machines do you think they are pushing a lot more?

    2. Re:Which retailers? by Anonymous Coward · · Score: 0

      Wouldn't this discount part of Windows piracy issue. Most consumers returned the PC; that would show that people aren't pirating Windows for those machines. The machines that weren't returned are happy Linux users or they might have pirated windows. This could be an argument to potentially have an OS free machine as an option for some users. Now that would show the cost of OEM's price of windows; plus an install charge. Ok, that won't happen. :-(

  3. Education would fix that by Gewalt · · Score: 5, Insightful

    Seriously, put some videos on there that explain how to do common tasks. Tasks that are better on linux than on windows. (Like finding/installing cool toys/software/games). Make the videos right there on the desktop. Once consumers find out they can do the things they want, and easily, they will like it.

    --
    Modding Trolls +1 inciteful since 1999
    1. Re:Education would fix that by Simon+(S2) · · Score: 5, Insightful

      I remember my first Mac had a 1,44" Floppy with a very cool tutorial app that illustraded the most important steps you had to do in order to get started: click to open an app, how drag&drop works, where the apps are located, how to save a document and how to open one. I was 15 years old, and I remember I very much enjoyed the little tutorial app, it was funny and helped me getting started quickly. I agree with you here: put a quick (max 15min) comic style tutorial app on the desktop, and people will have a different view on the whole thing, and like it more.

      --
      I just don't trust anything that bleeds for five days and doesn't die.
    2. Re:Education would fix that by meist3r · · Score: 4, Insightful

      Lol what? Ever seen a noob windows user sitting in front of a computer? Windows is far more confusing than Linux especially since you learn a lot of stuff working on Linux while with Windows you're just doing stuff that other people tell you. No learning curve beyond "how to keep that shit from crashing". At least in Linux the error messages MEAN something. I've corrected multiple problems already just by reading the errors in the shell and then reacting to it. Even a noob can understand that "missing library blabla" means "I need to install library blabla". Windows tells me "Wow, we fucked up, here's where. Since we can't tell you what we did this information is useless so just pass it on to us so we can pretend to actually know what went wrong.". The problem here is simply that Windows has been established in larger circles for longer, people grow up around Windows machines and then take that as the only feasible OS effectively conditioning themselves to a certain manufacturer. Same goes for Apple users, grow up in a Mac house, use a couple of Macs until you're in your mid-twenties and everything else will look like the devil to you. I know people that can't even properly type on a PC keyboard because of that. These are the kind of people that buy cars according to the button layout they're used to and color regardless of specs and mileage.

      It's not that they don't want to learn, they learned the wrong stuff and now can't/don't wanna adapt because they're lazy. So I blame the people for not learning "technology" but learning "Microsoft technology" which is kinda sad.

    3. Re:Education would fix that by Anonymous Coward · · Score: 1, Informative

      Windows 3.1 included such an app as well, i found it funny to see them explaning what a mouse is :)

    4. Re:Education would fix that by Anonymous Coward · · Score: 0

      "Seriously, put some videos on there that explain how to do common tasks."

      What we need is a kind of trojan horse style of Education. These returns are likely due to non-technical people finding they have a different working environment, to the one they use at work or have used before. Familiarity unfortunately counts a lot for non-technical users. I think this is why porting linux applications onto Windows is vitally important, to get people to eventually accept Linux. I've reciently got my entire company to adopt Open Office on all their Windows machines. Now they all use Open Office just like any other application. Its a trojan horse approach to build Familiarity of Linux applications. Microsoft fear open source tools on Windows far more than they fear open source tools on Linux, as this introduces Windows users to the working environment they would find the same on Linux, so it undermines Windows lock-in. This is why Microsoft is aiming to undermine ODF. Microsoft wants to maintain lock in of users.

      The more Linux applications are ported to Windows, the more this trojan horse style of education will familiarize non-technical users with Linux applications. It reduces the learning curve to get non-technical users to not care about "needing" Windows.

    5. Re:Education would fix that by 313373_bot · · Score: 3, Interesting

      True, but even people who hate to learn were forced to learn Windows at some point in the past. Today, inertia what is keeping Windows rolling, but as Linux becomes more and more mainstream, those people will have to learn something new. And if not Linux, then something else, after all at some point Windows will have to be replaced, it's just a matter of time. A paradigm shift can be delayed, but not avoided forever.

      --
      ^[:q!
    6. Re:Education would fix that by meist3r · · Score: 3, Insightful

      The thing is, Windows was ubiquitous because it was installed on all "regular" machines. It was the cheapest way to get to know an operating system because it was already there. Now recently Linux has improved user experience significantly and now it's the most affordable thing there is. Unless you buy a new computer every time MS finishes a product cycle you'll have to fork over some extra cash to get the latest Windows (or pirate it with all the known side effects). Linux on the other hand is free today, not only as in beer but as in speech as well.

      I think the faster people realize that you only need the latest hardware for gaming and high-end processing the faster Linux will continue to grow. Regular users ask themselves why they should spend 500 bucks on a new OS or even more on a new computer when they could install a free OS that does most things equally well. I personally used free Linux distros to give some old machines a new purpose and would have never done that (or would have been capable of doing so) if I had to buy a Microsoft license for each. After all there's no use in trying to sell Vista to someone who still uses his offline Windows 98 SE machine to type recipes or something.

      We see more and more people who are interested in tinkering with their systems, develop small apps and do all kinds of weird stuff to the OS. Microsoft and Apple both generously avoid that by locking everything down and so the only real alternative for people who want to dive into the internals of an OS will have to use an open OS sooner or later. After all, there's no www.windows-kernel.org.

    7. Re:Education would fix that by Yfrwlf · · Score: 1

      This problem will always exist sure, blame general brand recognition problems in the world for part of that. But, to beat some of this, simply programming with an "intuitive" interface is the best practice and I think Linux has done a good job with that in some areas, but obviously there's always room for improvement, there are still GUIs missing for some tasks for instance. Any way, I think both Gnome and KDE do a much better job for the most part than the Windows GUI does. It only takes a few clicks to get to most things which is very nice, unlike with Windows XP which buries stuff a bit, and most especially Windows Vista which not only buries stuff further but flashes warnings at you the whole way.

      Yeah, I know I'm changing firewall settings, if I didn't know what that would do why would I be in there changing them to begin with? ZOMG I want to use a 3rd party solution instead of your own crap? You sure do make that difficult to do, don't you.

      That having been said, Linux needs a few more error messages whenever programs crash or fail to run, so that users can get basic feedback when things don't work without having to run them from a terminal. Those are the good kind of feedback messages users need, to you know, help them out in doing what they were trying to do, not putting roadblocks in their way.

      --
      Promote true freedom - support standards and interoperability.
    8. Re:Education would fix that by Anonymous Coward · · Score: 0, Interesting

      That would require a functional and easy to use media stack in Linux to play the videos.

    9. Re:Education would fix that by Anonymous Coward · · Score: 0

      The problem isn't education, it is the tendency for companies to slap Linux on the netbooks with little regard for any issues with the hardware which makes the experience frustrating for the user, a while ago I ordered a EEE, and there were a few problems with it, the software side of things seemed clunky in execution such a any notification windows not fully fitting on the screen sometimes with their buttons hanging off the bottom of the screen, the wireless also seemed like something that you had to fight just to get it to work on my home network. Then when my father picked up an HP mininote a while back when he was trying to get the wireless to work, it asked him to insert the cd for the distro.

    10. Re:Education would fix that by Rick+Zeman · · Score: 1

      Even a noob can understand that "missing library blabla" means "I need to install library blabla".

      And said noob would a) know what a library is? ("Gee, isn't that a place where I can get books?"), b) where to get it if they did, or c) how to/where to install it? Though I imagine if anyone can jump the extremely high hurdle which is b) they can do c), but your average home user isn't going to be able to do that on any platform.

    11. Re:Education would fix that by Narishma · · Score: 2, Insightful

      It's also included in every Windows version since (at least until XP, I don't remember if Vista has it but I would be surprised if not). It's even launched the first time you start Windows.

      --
      Mada mada dane.
    12. Re:Education would fix that by Risen888 · · Score: 2, Informative

      Ubuntu's pretty much got that one licked. You try to run something that isn't installed but is in the repository database, you get an error message along the lines of "$FOO is not installed. You can install it by typing sudo apt-get install $FOO."

      --
      Hey, I finally got my first freak! Took you long enough!
    13. Re:Education would fix that by Rick+Zeman · · Score: 1

      Ubuntu's pretty much got that one licked. You try to run something that isn't installed but is in the repository database, you get an error message along the lines of "$FOO is not installed. You can install it by typing sudo apt-get install $FOO."

      "Type it? Type it where? HUH??" How many average (much less noob) Windows users know about the cmd shell, and Mac users the terminal? Much less a linux noob even knowing an xterm even exists? That message and you are presupposing a level of experience that the clueless don't have.

    14. Re:Education would fix that by Alain+Williams · · Score: 1

      Trouble is that you bothered to follow the tutorial. Most people won't bother and then blame the OS for being different from what they are used to.

    15. Re:Education would fix that by Risen888 · · Score: 4, Interesting

      I sell Ubuntu desktops and laptops, and I include something like this with every new rig that leaves my shop. It actually started as a textfile, but it's slowly mutating into a multimedia extravaganza, with screencasts, voice-overs, the whole nine yards. I'd like to wrap it all up in a script that automatically opens the applications I'm talking about at the time, so users can follow along with me. I've got too much time on my hands.

      --
      Hey, I finally got my first freak! Took you long enough!
    16. Re:Education would fix that by Glonoinha · · Score: 4, Interesting

      Without going into many details, I'm not exactly a n00b. Given that my first interaction with a keyboard was on a new Commodore PET, there's a strong possibility I've been doing this longer than many of the people in this thread have been alive.

      Want to know why I spend 2/3rds of my time in Windows (the rest in SuSE 10.3 on KDE 3.x)

      1) The games I play, play in Windows. I have no inclination to fumble-fuck around with emulators or what have you trying to get MS Flight Simulator 2004 or STALKER or Team Fortress 2 running on Linux, not sure it's even possible.
      2) The fonts in Windows have been optimized at the per-pixel level to match up with LCD monitors. In KDE 3.x the fonts are about where they were in the Windows 3.1 world, circa 1995. Big pudgy letters that my eyes have to fight to glom. Especially in FireFox on Linux.
      3) For fucks sake - where's the calculator? It's bad enough that I can't hover over the different parts of the start menu (or what ever it's called) and just see what's under there, drill down without it hiding all the other stuff because it 'page flipped' - but the calculator isn't called 'calculator'. It's called kcalc. And the movie player isn't called 'movie player'. It's called ICEwigga or something. And the music player isn't called 'music player' - it's called kude or some shit like that.

      I can get past the games, because - I understand.
      I can get past the fonts, because - it's only a matter of time before they get better.
      But if we don't start naming the applications a little better in Linux, there's NO WAY it's going mainstream. If someone with 25+ years software engineering experience can't play movies because the movie player is hidden behind the name ICEwigga or whatever, what does that mean for the regular people? It means they are going to use Windows - simple as that.

      All that useless ranting aside - I am totally looking forward to picking up a 'refurb' Linux based netbook for 1/3rd off retail.

      --
      Glonoinha the MebiByte Slayer
    17. Re:Education would fix that by AndGodSed · · Score: 1

      There are severral. And flash is an option in Linux, just as is most if not all video formats.

      Why not argue the ease of playing .ogg files in windows?

    18. Re:Education would fix that by Anonymous Coward · · Score: 0

      Explain to me how "finding/installing... software/games" is better on Linux. Unless you are someone who has never used a Windows based PC in your life (in which case you are aiming for a very VERY small share of the computer using base) it will NEVER be easier to hunt down a piece of software that will actually work on Linux and then finally get it running than it will be to pick up essentially any one of the major releases and stick it in the disc tray knowing it will work on Windows.

      Unfortunately educating people on Linux vs Windows HURTS it because you have to discuss incompatibilities (seriously, does the average user want to use [insert random open source software here] or do they want to use the Microsoft software they use at work or play the new EA game they just saw a commercial for on TV?). Most of the software they are used to using will not work on their new system, and no WINE because they is just making things even more complicated and therefore "less better."

    19. Re:Education would fix that by Anonymous Coward · · Score: 0

      Most people don't want to learn something new... They like what they know.

    20. Re:Education would fix that by Kickersny.com · · Score: 2, Insightful

      That message only shows up when you try to run something from the command line. Like this:


      user@user-desktop:~$ R
      The program 'R' is currently not installed. You can install it by typing:
      sudo apt-get install r-base-core
      bash: R: command not found
      user@user-desktop:~$

      How do you propose a user run something from the GUI that hasn't been installed?

    21. Re:Education would fix that by Rick+Zeman · · Score: 1

      How do you propose a user run something from the GUI that hasn't been installed?

      Ah, okay, so that makes the previous poster's comment a non-sequitur in which case my first point stands. :-)

    22. Re:Education would fix that by c6gunner · · Score: 1, Insightful

      You're just being ridiculous now. I'm surprised you didn't write:

      "Type it?? On What? HUH?? How many average Windows uses know what a keyboard is?"

      Get over yourself. Just because someone isn't a computer guru, that doesn't mean they're retarded. If they don't know what a terminal window is, they'll either figure it out on their own or they'll ask someone. Either way, it's not friggin' rocket science.

    23. Re:Education would fix that by Culture20 · · Score: 1

      "Type it? Type it where? HUH??"

      In the command prompt where the error message showed up after typing something. You don't get "missing library $FOO" messages when you click on a desktop icon.

    24. Re:Education would fix that by CronoCloud · · Score: 4, Insightful

      You should start a sourceforge project for your tutorial thingy. Seriously. It's folks like you who really are making Linux easier and more enjoyable to use for the next less geeky set of Linux users. Kudos to you.

    25. Re:Education would fix that by CronoCloud · · Score: 1

      2) The fonts in Windows have been optimized at the per-pixel level to match up with LCD monitors. In KDE 3.x the fonts are about where they were in the Windows 3.1 world, circa 1995. Big pudgy letters that my eyes have to fight to glom. Especially in FireFox on Linux.

      This is what your post looks like to me on Firefox 3 under Yellow Dog Linux 6:

      http://home.mchsi.com/~CronoCloud/pics/firefox_slashdot.png

      Does it look like that to you?

      3) For fucks sake - where's the calculator? It's bad enough that I can't hover over the different parts of the start menu (or what ever it's called) and just see what's under there, drill down without it hiding all the other stuff because it 'page flipped' - but the calculator isn't called 'calculator'. It's called kcalc. And the movie player isn't called 'movie player'. It's called ICEwigga or something. And the music player isn't called 'music player' - it's called kude or some shit like that.

      Depends on the distro. Some distros do have kcalc listed in the menus as calculator, or Rhythmbox as "music player".

    26. Re:Education would fix that by Cato · · Score: 1

      If it's not installed in the GUI then you can't run it anyway - you'd google for the name of a suitable app and install it with Synaptic.

      For codecs, Ubuntu is generally good at notice that a video/audio file needs a particular codec and popping up a dialogue box that asks permission to install the required codec. Ditto for Flash and other plugins apart from sites that try to do their own plugin-not-there code paths in JavaScript.

    27. Re:Education would fix that by Dputiger · · Score: 1

      That's not a solution, as it involves typing. The vast majority of users are no longer familiar with typing as a means of entering commands, if, indeed, they ever were. If Ubuntu is serious about making app finding/installation appealing to the true common user these netbooks are aimed at, they'll develop some sort of "wizard" interface. Typing may be fine for the vast majority of /. readers, but it's not something that resonates with the Windows-only crowd. For most people, a C:\ prompt (or Linux equivalent) conjures memories of obtuse interfaces, indecipherable language, and sky-high blood pressure.

    28. Re:Education would fix that by Rick+Zeman · · Score: 1

      Get over yourself. Just because someone isn't a computer guru, that doesn't mean they're retarded.

      You obviously have never done IT support.

    29. Re:Education would fix that by Hal_Porter · · Score: 4, Funny

      That's GNU/ICEwigga

      --
      echo -e 'global _start\n _start:\n mov eax, 2\n int 80h\n jmp _start' > a.asm; nasm a.asm -f elf; ld a.o -o a;
    30. Re:Education would fix that by Anonymous Coward · · Score: 0

      That's why linux is free and for windows you have to pay. Why don't linux enthusiasts make videos like that? What games?? Linux still cannot compete with windows/mac in entertainment and usability. How much money has apple spent on marketing and making, what is essentially linux, pretty?

    31. Re:Education would fix that by Martin+Blank · · Score: 2, Insightful

      Users tend to be fearful of command lines. They're afraid of mistakes that will wreck something badly.

      --
      You can never go home again... but I guess you can shop there.
    32. Re:Education would fix that by Anonymous Coward · · Score: 0

      You should try Gnome. The applications there are named logically. Like Calculator, Archive Manager, Text Editor and so on.

      And about the fonts. I've never got that argument really. They look perfectly fine on my computer. Not sure if that's Gnome's doing or not.

    33. Re:Education would fix that by Anonymous Coward · · Score: 0

      All your complaints (except for games, although anything that supports openGL will run in wine) really only apply to KDE. I suggest you try Ubuntu. The fonts are just as good as in windows, and all the apps are named exactly what they are. The movie player is called 'movie player'. The calculator is called 'calculator'. The document viewer is called 'document viewer'.

      One of my favorite things about linux is that you don't have to escape the backslashes in directory paths - because there are none.

      Come on in - the water's great.

    34. Re:Education would fix that by meist3r · · Score: 1

      If you explain to a noob that the first thing BEFORE they call you (usually you don't hand out Linux distros without warning the people that it might be a little different from what they know) is to open that package manager thingie and look for the blabla there. Anyone can use a search, when you don't know what a driver does you can remember the word "library" just as well. Both mean nothing to you but you follow through steps that might help you. That's what I do with people I want to help using other software, I explain to them how they can work out stuff by themselves. The best thing is to talk them through it. This way you might get a memory effect and the next time a problem comes up it triggers that routine and they maybe don't have to call you. Everybody wins.

      Sure it's not for everyone but when they understand that and how they have to install drivers (which even the strangest of users I've met seem to understand) you can teach them a similarly complicated task of installing new programs through a package manager. It's irrelevant if the thing you're browsing for is called .exe or .deb/.rpm -for someone who doesn't know what it means anyway

    35. Re:Education would fix that by Anonymous Coward · · Score: 0

      You do know that those games you love are not going to play on a netbook right? No matter what OS it is running.

    36. Re:Education would fix that by KGIII · · Score: 1

      I was upgrading one of my relatives boxes to Mandriva not too long ago. I got everything installed and did all the updates. I hunted and lo and behold there was no installable RPM for Firefox out there. I added extra repositories. Finally I just extracted the damned thing, put it in their user folder, and killed the existing Firefox shortcuts and made new ones.

      It was easy enough to do, doing it that way, but they are familiar with Windows. They have a Vista box, they like it now that it has SP1 and I have to admit it runs just fine with only a couple GBs of RAM. I actually imagine it boots (I haven't timed them both) about as fast as their older desktop with Mandriva now installed on it. (That one is an older PIII 900 MHz with just 1 GB RAM and a painfully slow HDD.) So they're playing with it and they aren't exactly novice users.

      They are quite lost. The idea that I didn't need to install something like that was just odd to them. When I installed their Avira AntiVir and went through the config via the terminal which automagically did the config they were quite intrigued as well. When I shut it down, sat the first one down on it, and had them power it on from boot they were lost after the login screen. It took some work and I made the taskbar look familiar to them.

      They played for a while. We got it set so that they could email, browse, FTP, and basically do all the functions that they would NORMALLY do during everyday computing. Considering I've been back to their house and they've yet to call with a question I have to assume that the Mandriva box continues to just sit there.

      People like what they are familiar with. Vista is not that difficult a transition to make from the experiences that I have had.

      --
      "So long and thanks for all the fish."
    37. Re:Education would fix that by tkinnun0 · · Score: 1

      Does it look like that to you?

      No. Take for example the character I. On my display, the vertical line is smack-dab on the middle pixel, then, depending on the font, ClearType adds a little or a lot in equal amounts on both sides of the line. In your screenshot, the vertical line in I looks like it's 1/4th pixel off-center to the left.

    38. Re:Education would fix that by supernova_hq · · Score: 1

      And this is different from windows?!?

      • text editor: word (ok, not bad)
      • spreadsheet: excel (I still don't get this one)
      • presentation: powerpoint
      • shutting down: start->shutdown (oh, come on...)
      • E-Mail: outlook (only a philosopher would guess this)

      This list goes on my friend...

    39. Re:Education would fix that by Jorophose · · Score: 2, Informative

      Wine. Is not. A fucking. Emulator.

    40. Re:Education would fix that by Risen888 · · Score: 1

      That's not a solution, as it involves typing.

      So does email. So does the timer on your microwave. So does dialing a telephone. Get over it already.

      --
      Hey, I finally got my first freak! Took you long enough!
    41. Re:Education would fix that by dangitman · · Score: 1

      The fonts in Windows have been optimized at the per-pixel level to match up with LCD monitors.

      So, why do they look so goddamned awful, then?

      --
      ... and then they built the supercollider.
    42. Re:Education would fix that by fatalGlory · · Score: 1

      This could actually be a great idea. Imagine (particularly in the case of mass installs within a company) if an ubuntu install could be accompanied with a separate Tutorial-CD that had demo videos showing where to click to get office documents, how to install one or two (good) games, how to browse web and check email.

      Every time my mum wants me to show her how to do something on their computer, I start trying to describe it and she says "Hold on!" while she whips out a pen and paper and starts furiously scribbling out steps like (1) Click in bottom right corner (start), (2) click top menu item...

      I try telling her again and again that skills learned this way won't help her down the road or probably even next week (she often complains that I never show her how to do things the same way twice). Users are intimidated by computers and just want a recipe that they can follow exactly. This CD full of video tutorials based on a clean Ubuntu install sounds fantastic.

      --
      Censorship is the opposite of education. If neo-darwinism were defensible, people would not need to try and censor ID.
    43. Re:Education would fix that by dangitman · · Score: 2, Interesting

      We see more and more people who are interested in tinkering with their systems, develop small apps and do all kinds of weird stuff to the OS.

      Really? What is your source of data for that one? In my experience, it's the exact opposite. When I started in computing, everybody had to be a hacker to some extent. These days, far fewer people are interested, the computer is a productivity tool, not something to hack with. And especially not to "do all kinds of weird stuff to the OS." How many people do you really think want to do that? and why do you want your OS doing weird things? I think that's the exact opposite of what people want, power users or newbies. Most people expect predictability from their systems, not weirdness.

      Weird stuff was what we did in the C64/Amiga demo scene. When just seeing a computer do some graphics or sound was a novelty in itself. You don't see much of that any more.

      --
      ... and then they built the supercollider.
    44. Re:Education would fix that by ianare · · Score: 1

      I felt the same way about KDE, particularly with SuSE - very confusing and irritating interface. I was also used to 2000/XP.
      Then I tried Ubuntu with Gnome and found it much more logical and easier to use than any other OS I have tried, seriously. Although OS X is close, it is immediately disqualified for that no right click bullshit.
      BTW, the calculator is under 'applications -> accesories -> calculator', the movie player under 'applications -> sound & video -> movie player'.

    45. Re:Education would fix that by inzy · · Score: 1

      Trouble is that you bothered to follow the tutorial. Most people won't bother and then blame the OS for being different from what they are used to.

      why are there no skins for whatever os is on the things, that look/work like windows?

      if people want an OS that is 'just like they already know' then give them one. gnome and kde are both skinable, and can be setup to put the shortcuts/menus/etc. in the same place as XP

      firefox looks a hell of a lot like ie (position of buttons, layout, etc.)

      openoffice is laid out very similarly to office pre-2007

      i don't see why this is a problem for the maintainers of the OS to fix?

    46. Re:Education would fix that by jedidiah · · Score: 1

      > 3) For fucks sake - where's the calculator? ...same place you'd expect to find it on Windows.

      As far as "names" go... how about just clicking on things and seeing what they do?

      Next you'll tell me that WinDOS users are incapable of this too.

      --
      A Pirate and a Puritan look the same on a balance sheet.
    47. Re:Education would fix that by Bossk-Office · · Score: 0

      I'm sure that's very insightful, but have you even seen, say, an EEE PC? It doesn't HAVE a desktop. It's like Windows 3.11.

    48. Re:Education would fix that by SMOKEING · · Score: 1

      > 1) The games I play, play in Windows.
      I play mosterz and lbreakout. I won't move to Windows because these games don't run in Windows. Flame me.

      > 2) The fonts in Windows have been optimized at the per-pixel level
      Bullshit. Look at what hinting job Adobe Acrobat does, compare to the native rendering by freetype. Then, if you see a darned diff, come back.

      Likewise, try DejaVu fonts. They *are* optimized.

      Or copy your collection of .ttf files into ~/.fonts and enjoy.

      > Especially in FireFox on Linux
      There is a Preferences menu item under Edit, where you can change fonts alright. Or were you looking for it under Tools?

      > 3) For fucks sake - where's the calculator?
      Try this: If an item in a menu contains a substring 'calc', then that's it. If it doesn't, proceed to the next line. Chances are you'll find a calculator under Accessories.

      As a last resort, open a terminal and try bc (caution: no GUI).

      > can't play movies
      Do you first start a movie player then do File->Open? Try locating it in your default file manager, and double-click on it. (Hint: you can press Enter, to open that avi file, too). Whatever it is called, your movie player will start playing it back. Easy.

      (Wondering why you haven't brought up the missing codecs issue..)

      > It means they are going to use Windows - simple as that.
      Blimey, good riddance!

      >All that useless ranting aside - I am totally looking forward to picking up a
      >'refurb' Linux based netbook for 1/3rd off retail.
      Right. And run Windows 3.1 on it.

    49. Re:Education would fix that by Anonymous Coward · · Score: 0

      I could not agree more. And would only add to this the sub-par hardware support.
      I'm well aware that I can hunt down drivers, some put together by third party hobbyists, and dick around with them until they work, but the fact is, on my Mac, they "just work" and on my Windows boxen, there's a consistent and clearly labeled path to making them work.

      Linux has a long way to go...

    50. Re:Education would fix that by Anonymous Coward · · Score: 0

      Without going into many details, I'm not exactly a n00b. Given that my first interaction with a keyboard was on a new Commodore PET, there's a strong possibility I've been doing this longer than many of the people in this thread have been alive.

      Want to know why I spend 2/3rds of my time in Windows (the rest in SuSE 10.3 on KDE 3.x)

      1) The games I play, play in Windows. I have no inclination to fumble-fuck

      I got that far before realizing that your post was going to be useless. Profanity is the effort of a weak mind, trying to express itself, and I have no interest in wasting my time on the ramblings of weak minds.

    51. Re:Education would fix that by tiqui · · Score: 1

      No, "Education" will not "fix that". Linux will never take over on the desktop (or the laptop) as long as its developers/advocates have this fundamental concept so completely backwards. The average computer user is not trying to use a computer or an operating system; he or she did not want to "Learn a PC" or "Learn Windows" and certainly does not want to "Learn Linux". The average user wants to play a particular game (so bragging about lots of other free games is not an answer), or wants to send e-mail, or work on a spreadsheet, or write a document, or work on a CAD drawing, etc. The computer and the OS are just the background infrastructure which the user needs but does not want to deal with or know anything about. Any argument about the superiority or "Free" nature of Linux is not persuasive because it completely misses the point. Giving somebody a bunch of tutorial videos to help them learn also completely misses the point.

      Want Linux to take over on the desktop? Figure out how to make it WAY more obvious, efficient, and intuitive to to get things done on Linux; not just e-mail and web browsing, but all the things 2/3 of users want to do. The focus needs to be on helping users with tasks and NOT on the OS or the apps. It's ok if the apps have wacky names that the programmers like, but the end user should not even need to know the names of those apps; the average user does not care about the software itself, he or she just wants to use that software to accomplish some task. Average users will only come to love the penguin when the cute little penguin logo is the only thing they need to know about Linux. Innovate. Make Windows look like the operating system that users must "Learn". Make Windows look complex. Never expose an end-user to a command line or a cryptic message or even the concepts of installing or upgrading or patching ANYTHING unless he/she goes looking for it (but make it easy to look for and find these things so the rest of us don't get angry) Make users see Windows as: that operating system where you need to go buy a lot of complex 3rd party apps and pay for "maintenance contracts" and keep applying security updates in order to get things done.

      We will know the Linux community has succeeded in this when the average computer user looks for a computer with a penguin symbol on it, because he or she knows this will provide simplicity and productivity... and he or she does not even know what an operating system is or what "linux" is.

    52. Re:Education would fix that by Cussin_IT · · Score: 1

      I imagine that the problem isn't technical (*I* could write a skin for firefox that make it look exactly like IE (but don't have to: I downloaded one)), the reason is leagal. If KDE realeased a skin that looked exactly like win XP, microsoft layers would be all over them the moment they got a wif of it, claiming that they infringe on the look and feel of windows, or at least use of microsoft copyrighted logos (Like those horible garish red close buttons in the defualt winXP theme, the look of those is exclusivly MS property).

      The Microsoft Leagal team is looking for reasons to take Open Source companys to court so as to put them out of buisness. And they don't even need reasons if they think they can get away with it (look at the SCO case).

      --
      Read my blog you know you want to
    53. Re:Education would fix that by corerunner · · Score: 1

      Did your 1.44" floppy hold 3.5 MB of data?

      --
      "Don't hate the media, become the media." -Jello Biafra
    54. Re:Education would fix that by Skuld-Chan · · Score: 1

      Thats one big difference you'll see between open source apps/os and something made by a corporation - some company knows (or should know) that if people don't adopt their application or OS you'll lose money so its in their best interest to make sure their users are happy when they first plug the machine in.

    55. Re:Education would fix that by laffer1 · · Score: 1

      OS X has right click. Most macs ship with a mighty mouse with right click. I use a microsoft mouse at home and a logitech at work on my mac. No problem. This hasn't been true since at least OS 10.1 (maybe earlier). I've give you that their laptops suck on that front, but that is not the OS as it does support right click. One can bring a mouse with them.

    56. Re:Education would fix that by k8to · · Score: 1

      As someone who also used a PET.

      I'd have thought you'd be capable of making the system do what you want after all this time. My "start menu" has only the things I want to launch frequently. It took me all of five minutes to set this up. And I don't have the insult of every piece of software I install dropping turds in the list.

      As for the "calculator", I call that "python".

      >>> 2 ** 28
      268435456
      >>> math.sin(2)
      0.90929742682568171
      >>> 4783432 / 234234234.34432
      0.020421575067325313

      Why I'd want a graphical interface over a calculator that lets me store values and craft ad-hoc functions, I have no idea.

      --
      -josh
    57. Re:Education would fix that by MrKaos · · Score: 1

      Given that my first interaction with a keyboard was on a new Commodore PET, there's a strong possibility I've been doing this longer than many of the people in this thread have been alive.

      Mine was a TRS-80 model 1, I think we are about the same in that pissing contest.

      1) The games I play, play in Windows. I have no inclination to fumble-fuck around with emulators or what have you trying to get MS Flight Simulator 2004 or STALKER or Team Fortress 2 running on Linux, not sure it's even possible.

      Anything that does not come from microsoft I'd try under wine. I have a stack of games working under wine now. M$ own the roost when it comes to their API - if they want to make up some obscure API call for a game that will make it difficult to work under wine, they can. I'm dumbfounded at how hard it is to get a program like MS-Project to work under wine - it's not exactly testing the boundaries of GPU performance - but it's difficult to get working.

      I went through *exactly* the thought process you did, but eventually prevailed. With fonts and movie playing functionality is clearly being dictated to by distribution restrictions. I got around the fonts by saving them in my local home directory so I didn't have to fuck around on the next install.

      That said, I really think you should be using gnome instead of KDE. But if you are a software engineer you already know that there is going to be some mental effort required on your part. Normal users don't so I understand where you are coming from, normal users are mentally lazy and don't want to re-invest mental effort in a new computing platform.

      But when you consider that Linux is not purchased, normal users are not part of the first class citizens of the internet so I'm happy if Linux works *for me*. Elitist? Sure but people don't want to understand that patent issues, API obscurity and legalities make movies fonts and games hard to use on Linux and that fundamental design flaws subject them to viruses - that's the status quo at the moment. As for Linux on the desktop - if you are not smart enough to use it - you won't get the benefits - not my fault it's just the way it is. I don't want to be selfish, I want to share but nothing short of a wad of dynamite is going to dislodge some people from their complacency and I have limited energy.

      To give you an example, a collegue of mine (a microsofty typa guy) recently asked me about my experiences with mythtv. I told him it's great blah blah blah. Then he asked me if I thought it was ready for him to install and use, I said "no", he asked if I would help him and I said "no - I don't really have time" but try this mythbuntu or mythdora install. I said this because I didn't want to listen to his inevitable complaints about *whatever*. He choose to have a go but didn't want to make a fraction of the mental effort that the many contributors had bringing him such great software *at no charge*.

      I'm not saying this is you, but despite being given freedom and all this great software for no cost other than problem solving issues by google he was not prepared to make an effort, in other words he was not ready for the Linux desktop.

      --
      My ism, it's full of beliefs.
    58. Re:Education would fix that by pimpimpim · · Score: 1
      The naming is exactly what the eeepc xandros has changed: smplayer is called "movie player", firefox is called "web", amarok is called "music player". etc. Maybe not those exact names, I don't have my eee here at the moment. Then again, you DO know that Photoshop is not a place where you buy photos, and that Powerpoint is not a fitness studio, and Acrobat Reader is not a circus act involving a guy with a book.

      The start menu in Gnome at least gives me a submenu that seems to contain desktop tools (scissors and ruler as an icon), under which I find my calculator. No big deal. It's all a matter of getting used to, and if you stop using windows for a while, you will find out how many tasks in windows will get immensely illogical and painful when you are not used to them anymore. Try copying an old outlook mailbox into a new account.

      --
      molmod.com - computing tips from a molecular modeling
    59. Re:Education would fix that by Anonymous Coward · · Score: 1, Informative

      I hate bashing KDE because I really do like it but if you want easy Use Gnome.

      In Ubuntu, which uses gnome, the calculator is called "calculator", the totem movie player is called "Movie player"

      Also the fonts look great on my machine, I am not sure what the issue is there.

      Games are a pain in the butt, but steam and Half life two run in wine so team fortress should too. This required more effort than I expect a regular user to put forth, but for someone with 25+ years of software experience, it would be cake (which is a not lie, and I played through portal on this machine too).

    60. Re:Education would fix that by Anonymous Coward · · Score: 0

      Very well said! Plus, I can't bring myself to use a program called "the GIMP" after seeing Pulp Fiction. (The oddities of the interface don't help either.)

    61. Re:Education would fix that by Kirth · · Score: 1

      Oh hell, I wanted to "mail" but the application is named "outlook"? I wanted to "edit", but the application is called "notepad", I wanted to use a spreadsheet, but the application is called "excel". And best of all, I wanted to "write", but the application is now called "wordpad" ;)

      --
      "The more prohibitions there are, The poorer the people will be" -- Lao Tse
    62. Re:Education would fix that by Jason+O'Neil · · Score: 1

      For the record, in XP:

      Start -> All Programs -> Accessories -> Calculator

      In Ubuntu:

      Applications -> Accessories -> Calculator

      I agree that sensible names should be used. Some distributions do a good job catering for people like us. Some don't.

    63. Re:Education would fix that by L4t3r4lu5 · · Score: 1

      Command line: Bash / xterm / konsole
      Browser: Firefox / Konqueror
      Image manipulation: GIMP, ffs!

      Seriously... Do you expect some 45 year old Christian mum of three to click on a program called GIMP?

      --
      Finally had enough. Come see us over at https://soylentnews.org/
    64. Re:Education would fix that by adyroman · · Score: 0

      About the names - MS products have no personality. As the folks on bbspot so eloquently put it:
      "Microsoft leaves no doubt what their products are. If they made toilet paper it would be called Butt Wiper. Internet Explorer isn't a bad name, but it's not spectacular."
      http://www.bbspot.com/News/2005/01/firefox_vs_internet_explorer.html

    65. Re:Education would fix that by nOtanAcC · · Score: 1
      how is making the case for being a lazy sheep being rated 5 informative, instead of 3 funny?

      If someone with 25+ years software engineering experience can't play movies because the movie player is hidden behind the name ICEwigga or whatever,

      what does it tell us about them/their experiences?

      I'm not exactly a n00b.

      well I am and I think you're lazy and arrogant ^_^'

      --
      parental discretion is advised ._.
    66. Re:Education would fix that by Teriblows · · Score: 0

      but thats false. in the past during the growth of the computer industry there were many different computers and o/s's. many of those companies have gone out of business yes but there was significant competition out there.

    67. Re:Education would fix that by skiman1979 · · Score: 1

      3) For fucks sake - where's the calculator? It's bad enough that I can't hover over the different parts of the start menu (or what ever it's called) and just see what's under there, drill down without it hiding all the other stuff because it 'page flipped' - but the calculator isn't called 'calculator'. It's called kcalc. And the movie player isn't called 'movie player'. It's called ICEwigga or something. And the music player isn't called 'music player' - it's called kude or some shit like that.

      I agree that various Linux applications could have better names, but that's up to the software developer, not the OS. Application names like "Movie Player" and "Calculator" are fine in Windows because those are Microsoft software (assuming you're talking about "Windows Movie Maker" and "Windows blahblah..." and the like. Install a third party app in Windows, like xmms (a media player) and it will be called xmms, not "media player". If you write your own software application that can play CDs, why should Ubuntu (for example) force you to call it "CD Player" if you like a different name for your own software? At least the more recent GUIs I've used have tool tips so when you hover over something like "ICEwigga" it would display a description that it is a "movie player". Combine that with the fact that, at least in KDE, most applications in the K menu are categorized into "Internet", "Office" and the like, it's not so bad.

      --
      Having a smoking section in a public restaurant is like having a peeing section in a public swimming pool.
    68. Re:Education would fix that by Illbay · · Score: 1

      Tell 'em that when they finish the video series, they'll be official Linux sysadmins. Maybe have the software automagically print out a certificate, suitable for framing (that is always assuming that the user's printer is Linux-compatible).

      And once they've attained "sysadmin" status, of course, the wealth of software becomes unimaginable. After all, since there are only a handful of productivity apps available for Linux - never mind prosaic things like games - that's not gonna be the big draw.

      But once they've discovered that they are now entitled to install and administer Samba, Tomcat, CUPS, Apache, Sendmail / Exim / Postfix, Postgres, etc., it's going to be irresistable to them. No, really.

      --
      Any technology distinguishable from magic is insufficiently advanced.
    69. Re:Education would fix that by OhItsJustSeanV67 · · Score: 1

      I smell a great business opportunity! Sean

    70. Re:Education would fix that by gravis777 · · Score: 1

      I think this will help some people, but I doubt it will make a significant difference. I know many people who have bought cheap Linux computers, then ask me to install Windows on them. Most of these I have seen actually come with Windows driver discs, so all you have to do is dump a Windows OS on them, and then pop in the driver discs. These netbooks may be different from what I have worked on in the past, though.

      Truthfully, I think this has a lot to do with why Vista is doing so badly right now - people want what they are used to. Granted, once I show people that Vista is not all that different than what they are used to, they are generally happy with it. I expect the same is true with Linux. However, at least with Vista, it is not THAT different than what they are used to. While Linux (or at least, some flavors of it) are not relatively difficult to pick up, it is different enough that it is going to frustrate people. I would truthfully expect the general population to have a much lower tollerance for Linux than they do Vista, even if there is videos on the desktop. When you get a computer, you want to plug it in and start working, not have to learn a new OS and new software.

      I mean, What do I have to do to start using a Word Processor? First I have to learn the OS, then learn how to install a printer (will probably have to figure out what the freak root is to be able to install this new hardware), scratch your head when your printer is not listed, call up the manufactoror to ask what is compatable, then learn Open Office.

      What if you have DSL and do not have a router? Forget running AT&T's automatic software.

      Yeah, I kind of doubt that you will see a huge acceptance of Linux from the general population.

    71. Re:Education would fix that by euxneks · · Score: 1

      Want to know why I spend 2/3rds of my time in Windows (the rest in SuSE 10.3 on KDE 3.x)

      I would like to point out that age obviously has nothing to do with computer literacy. From your previous statements I'm much younger than you and I use Linux 100% - to the point where I refuse to use Windows.

      1) The games I play, play in Windows. I have no inclination to fumble-fuck around with emulators or what have you trying to get MS Flight Simulator 2004 or STALKER or Team Fortress 2 running on Linux, not sure it's even possible.

      I don't think you've tried the latest wine. I was able to install Portal with steam extremely easily - I sincerely mean that. I just double clicked on the stupid .exe and it worked just like in windows (I assume, I haven't used windows in quite some time).

      2) The fonts in Windows have been optimized at the per-pixel level to match up with LCD monitors. In KDE 3.x the fonts are about where they were in the Windows 3.1 world, circa 1995. Big pudgy letters that my eyes have to fight to glom. Especially in FireFox on Linux.

      You know, that's strange, I've got better fonts on Linux than I've seen on windows. All the fonts in windows looks terribly thin and aliased while in Linux they are full and plump, like a young woman's... lips. ;)

      3) For fucks sake - where's the calculator? It's bad enough that I can't hover over the different parts of the start menu (or what ever it's called) and just see what's under there, drill down without it hiding all the other stuff because it 'page flipped' - but the calculator isn't called 'calculator'.

      For me, this is as easy as + then typing "calc". I use a program called Gnome-do. But then again, I also use gnome.

      It's called kcalc. And the movie player isn't called 'movie player'. It's called ICEwigga or something. And the music player isn't called 'music player' - it's called kude or some shit like that.

      You sound frustrated to me. I get the feeling you've been using a Linux that is too much of a pain. I used to have those issues too.
      Then, I switched to a debian based distro. You know the one I'm talking about. Join the Brown side, and together we can rule as -*.. Sorry got lost in the moment there :P

      --
      in girum imus nocte et consumimur igni
    72. Re:Education would fix that by euxneks · · Score: 1

      As others have pointed out, you should really release this to the public. Slap a little logo at the beginning and you've got 100% free advertising propagated by the entire global Linux community.

      --
      in girum imus nocte et consumimur igni
    73. Re:Education would fix that by Glonoinha · · Score: 1

      Never attribute to 'lazy and arrogant' that which is adequately explained by 'stupid'.

      I'll give Gnome another try. The only reason I switched from Gnome to KDE was because the option to make icons line up to a grid was either hidden or broken - it's been a while, I forget which.

      And I didn't say obfuscating the user interface behind esoteric names with personality was bad - I just said that as long as it's happening Linux is going to be rejected by the mouth breathing common populace. The scotch I drink tastes like someone snuffed a cigar out in a glass of salt water - personally I like it but I will admit it's pretty nasty, and it doesn't surprise me that it's fairly uncommon at the restaurants / bars I frequent. If the distillery wants to sell scotch to the mass public, they have to bottle something that doesn't taste like ass (those of you that have a bottle of Oban or Lagavulin in your liquor cabinet know what I'm talking about.)

      --
      Glonoinha the MebiByte Slayer
    74. Re:Education would fix that by Dputiger · · Score: 1

      Risen, I'm not the one who needs to get over it, and you're rather facetiously comparing the process of typing in the English language (which a number of people haven't mastered) to actually understanding command-line syntax. In essence, you're saying that any child that can read a first grade primer should also be capable of reading Shakespeare, because the two are both written down. You may understand interfaces to the point where they are analogous for you, but your skillset and viewpoint aren't shared by the other 90% or so of the computing world that actually makes up the market for these products. In an age of GUIs and simple install wizards, any mass market product should try to keep users out of a CLI--including Linux.

    75. Re:Education would fix that by nOtanAcC · · Score: 1

      yes, you're right of course. but i wonder, whether the problem isn't already being catered to. looking at this ubuntu desktop here, it seems to me programs are easily accessible and identifiable.(e.g. Applications->Sound&Video->Movie Player ) I mean if I can figure it out...
      obviously ubuntu is very "linux-convert-friendly". its pretty distro dependent imho. also something that's great about linux the diversity. some people will reach out to users of other OS's or users who cant be bothered with fine print and the likes and others won't.
      I like your analogy there.(makes me want to take a sip even though it sounds pretty nasty ;) )

      --
      parental discretion is advised ._.
    76. Re:Education would fix that by Risen888 · · Score: 1

      you're rather facetiously comparing the process of typing in the English language (which a number of people haven't mastered) to actually understanding command-line syntax.

      I am certainly not. The shell spoonfeeds you the command, all you have to do is type. Or hunt and peck, whatever.

      --
      Hey, I finally got my first freak! Took you long enough!
    77. Re:Education would fix that by Anonymous Coward · · Score: 0

      but the calculator isn't called 'calculator'. It's called kcalc.

      Applications > Accessories > Calcultor

      And the movie player isn't called 'movie player'. It's called ICEwigga or something. And the music player isn't called 'music player' - it's called kude or some shit like that.

      Applications > Sound and Video > Movie Player
      Applications > Sound and Video > Rhythmbox Music Player

      What distro are you running?

  4. it's the manufacturer's fault by speedtux · · Score: 5, Interesting

    I've had two netbooks so far, and on both, the Linux installations sucked. One came with Xandros, the other with SuSE. Both were poorly installed, neither of them updated correctly over the network, and neither of them was properly adapted to the device (screen, keyboard, etc.). If I hadn't been able to install Ubuntu Netbook Remix, I would have returned the machines myself.

    1. Re:it's the manufacturer's fault by jbellis · · Score: 3, Interesting

      That's too bad. My only experience is with the Acer Aspire One, which comes with a Fedora 8 variant installed and has none of those problems.

    2. Re:it's the manufacturer's fault by hellop2 · · Score: 1

      Speedtux, what manufacturers release an unfinished product like that? Please expose them... maybe public ridicule will force them to get their act together.

      --
      How many more years will slashdot have an off-by-one error on your Score in your profile?
    3. Re:it's the manufacturer's fault by Anonymous Coward · · Score: 0

      Ya, the Ubuntu Linux version that Dell uses on the Mini 9 is supposedly very awesome.

      I would never in a millions years give a regular Joe any distro other than Ubuntu. Especially a slow-ass weirdly/non-standard configured Red-Hat based distro.

    4. Re:it's the manufacturer's fault by Fred_A · · Score: 4, Insightful

      I've heard this story a lot from seasoned users (being one myself, although I never got around to buying a preinstalled machine). Apparently the first Dell laptops with Ubuntu had the same kind of problems. Likewise a number of laptop sellers advertise as being Linux friendly but I often see small print along the lines of "this and that peripheral (most often the webcam) won't work if you pick Linux as the OS".

      What is it with those people ? They pick their hardware, can't they at least pick some that's supported ? It's not as if it was difficult to find Linux supported components. It's even more irritating when you find out that users familiar with the system report that it was an easy fix.

      I sometimes wonder if there isn't a clause in one of their OEM contracts stipulating that "if you supply another OS, it has to be crappy".

      --

      May contain traces of nut.
      Made from the freshest electrons.
    5. Re:it's the manufacturer's fault by kcbnac · · Score: 2, Informative

      Actually, the first Ubuntu-loaded laptops worked (and still work) great - I bought and am typing this on an Inspiron E1505N - all the hardware worked out of the box, except for 3D video. (Intel still had a binary blob for the wireless, but was working on releasing an Open Source driver)

      There was one glitch with updating the kernel, though...but that was the only hiccup in the whole process.

    6. Re:it's the manufacturer's fault by HangingChad · · Score: 4, Insightful

      If I hadn't been able to install Ubuntu Netbook Remix, I would have returned the machines myself.

      It would be interesting to dig deeper into the return numbers and find out if it was problems with Linux in general or the specific OS installed on the returned devices. I believe the Linux in general issues can be addressed, but the device specific OS issues will be more difficult.

      As long as every netbook manufacturer is determined to roll their own flavor, then Linux will continue to be plagued with dilution by fragmentation in the marketplace. Instead of the Windows way and the Linux way, there's the Windows way and 20 different Linux ways.

      --
      That's our life, the big wheel of shit. - The Fat Man, Blue Tango Salvage
    7. Re:it's the manufacturer's fault by BrentH · · Score: 1

      I believe the eeepc comes with Xandros, I don't know what comes with Suse (perhaps MSI or Medion, also German?).

    8. Re:it's the manufacturer's fault by HAKdragon · · Score: 1

      A little over a year ago, I bought one of Dell's preloaded Ubuntu desktop systems and I've been pretty happy with it. I've been thinking about picking up one of their Ubuntu laptops to replace an aging one that I have now. I've noticed that they have a webcam as an installable option. Now I'm wondering if that will work. (Though from what I understand, all of the hardware that Dell includes on the Linux systems works, at the very least, with Ubuntu.)

      --
      "Our opponent is an alien starship packed with atomic bombs. We have a protractor."
    9. Re:it's the manufacturer's fault by rufus+t+firefly · · Score: 1

      I'm currently using one of IBM/Lenovo's "Vista" branded Thinkpad T61 laptops, which hasn't given me any trouble at all running Ubuntu 8.04.

      It might have to do more with manufacturers trying to "cheap out" by using inexpensive components which may or may not have working drivers or may deviate from standards enough to break non-Windows drivers, since most of the manufacturers don't produce Linux drivers...

      --
      "He may look like an idiot, and talk like an idiot, but don't let that fool you. He really is an idiot." - Duck Soup
    10. Re:it's the manufacturer's fault by legirons · · Score: 1

      I've had two netbooks so far, and on both, the Linux installations sucked. One came with Xandros, the other with SuSE. Both were poorly installed, neither of them updated correctly over the network, and neither of them was properly adapted to the device (screen, keyboard, etc.). If I hadn't been able to install Ubuntu Netbook Remix, I would have returned the machines myself.

      Out of curiosity the xandros one wasn't eee was it? I thought the OS on that was quite good

    11. Re:it's the manufacturer's fault by multisync · · Score: 1

      I would never in a millions years give a regular Joe any distro other than Ubuntu

      Me neither, mostly because when examples are given in magazines like LJ and on sites/how-tos written in the last couple of years, the author unfailingly chooses Ubuntu for the examples. In the past, Red Hat, Debian and Slackware have all enjoyed that spot, but now it's Ubuntu.

      It just wouldn't make sense at this time to start a person new to Linux on anything else.

      --
      I don't care why you're posting AC
    12. Re:it's the manufacturer's fault by NamShubCMX · · Score: 1

      The HP comes with Suse.

      Dell = Ubuntu
      Asus = Xandros
      Acer = Linpus (RH-based)
      MSI = Mandriva (Xandros??)
      Sylvania = gOs

      Yea, a bit more cooperation would be nice.

      --
      We've always been at war with Eurasia.
    13. Re:it's the manufacturer's fault by Fred_A · · Score: 1

      Glad to know that the problem wasn't systematic. As I said it's only hearsay from what I've seen here and there on Web forums where of course mostly people with problems would post.

      At any rate the fact that established brands are getting their feet wet with Linux on generic (as in "non server") hardware is a big step forward in my book. And I don't mind if it takes a closed driver here and there (or a wrapper around a Windows WiFi driver) as long as it's properly set up and works out of the box. I'm confident that it will get there with clean drivers eventually.

      --

      May contain traces of nut.
      Made from the freshest electrons.
    14. Re:it's the manufacturer's fault by jonbryce · · Score: 1

      Mandriva is not related to Xandros.

      Mandriva was previously Mandrake, before some French company of a similar name sued them for trademark infringement. It started off life as Red Hat with KDE instead of Gnome as default and compiled for Pentium rather than 386 processors, and they have since developed their own installer and system administration tools to replace the Red Hat ones.

    15. Re:it's the manufacturer's fault by scamper_22 · · Score: 1

      now you see why they appreciate windows.

      Microsoft takes care of all that.
      They work with all the hardware vendors.
      They've taken care of 'training' (in big quotes) the users.
      They don't get as many support calls/returns (as here)

      These are big slow companies. If they wanted to properly linux, you're looking at significant investment by them. Probably a new whole division. Managers upon managers... all for what?

      It's the same with customers.
      Let's say windows cost 50 dollars OEM above the cost of Linux. Now, how much 'training' can you purchase for 50 dollars. Maybe 2 hours worth. Plus all the effort... To top it off, 50 bucks for a tool you use every single day is nothing. People spend more than that just eating out.

    16. Re:it's the manufacturer's fault by vbraga · · Score: 1

      I thought they changed to Mandriva from Mandrake when they merged with Conectiva, a Brazilian Linux vendor.

      --
      English is not my first language. Corrections and suggestions are welcome.
    17. Re:it's the manufacturer's fault by windsurfer619 · · Score: 1

      I've tried the Aspire One and I have to say it's a bit frustrating that you can't add custom icons to your desktop, and that it ships with Firefox 2. But you are right, it has no problems updating or adapting to the small screen size.

    18. Re:it's the manufacturer's fault by Anonymous Coward · · Score: 0

      I don't think the problem is the specific installations though. Even Ubuntu Netbook Remix is *different* to the XP people are running at home.

      GNU/Linux can be customized for a netbook's needs while Windows can't and you have to deal with the bloat and sluggishness of XP. Casual users prefer the latter just because they are used to it. They do not deserve any better I am afraid.

    19. Re:it's the manufacturer's fault by Fred_A · · Score: 1

      It's the same with customers.
      Let's say windows cost 50 dollars OEM above the cost of Linux. Now, how much 'training' can you purchase for 50 dollars. Maybe 2 hours worth. Plus all the effort... To top it off, 50 bucks for a tool you use every single day is nothing. People spend more than that just eating out.

      Frankly I've yet to meet somebody using Linux because of its price. I'm sure it happens but it's probably not as widespread as many would expect.
      From what I've seen, Linux is used because it's convenient and it works. And a lot of people don't mind buying commercial software for it if it's the proper tool for the job.

      The main thing most people don't like is anything different from what they are comfortable with. If what they know is Windows, they won't like Mac OS or Linux (whether either is better, easier, or whatever than the other being pretty much irrelevant). I'm sure it contributed a lot to the failing of Vista. On top of the bad press it got, it was just too different from XP.

      --

      May contain traces of nut.
      Made from the freshest electrons.
    20. Re:it's the manufacturer's fault by Bent+Mind · · Score: 1

      I've had two netbooks so far, and on both, the Linux installations sucked.

      I agree. I own an EeePC 2G Surf. It's the 512MB model, no web cam, and not upgradeable. Out of the box, it has a PDA-like interface. You can't add software to it. You can't upgrade the software. You can't add anything to the tabbed interface.

      Hunting around the net, you find that you can add unofficial repositories. However, you have to be vary careful what you add. Asus modified parts of the system and several stock Xandros binaries are not compatible.

      I installed Gentoo on a SD card as an alternative OS. It was quite a bit harder than the typical Gentoo install. The network devices are not supported in the standard kernel. The wired port has a driver in Portage. However, the wireless network does not. I found a modified ebuild for the WiFi in one of Gentoo's overlays. It wouldn't compile with the current (2.6.24) kernel. I had to hunt around the net for a patch to MadWiFi.

      Kernel 2.6.26 is showing progress in EeePC support. It has an ACPI driver. A driver for the wireless recognizes the chip. However, it doesn't work. I'm currently running KDE 4.1 on it. It's a bit slow and has problems with video playback. I'm sure that's the limited processor capabilities and memory restraints. I use a stock EeePC at work with a barcode scanner and OpenOffice Calc for spot inventory checks. I wish they had included database support in the install.

      --
      Request a Linux Shockwave player here: http://www.macromedia.com/support/email/wishform/
    21. Re:it's the manufacturer's fault by CronoCloud · · Score: 1

      Me neither, mostly because when examples are given in magazines like LJ and on sites/how-tos written in the last couple of years, the author unfailingly chooses Ubuntu for the examples.

      Which is annoying. They should do tutorials in a more cross-distro way. Instead of saying "apt-get install foo" they could say. "on debian based distros use apt-get install foo, on red hat based ones use yum install foo"

      I'm a moderator on the Yellow Dog Linux boards and we're getting a LOT of people who are new to Linux (either installing it on their PS3's or to bring an old Mac back into usefulness), probably not as many as the generalized Ubuntu boards, but still quite many.

    22. Re:it's the manufacturer's fault by Ibn+al-Hazardous · · Score: 1

      Nah, it was King Features that sued them. You know, the guys that publish a comic named Mandrake the Magician. (I remember an old interview with the founder, where he said that the name was Mandrake "because Mandrake is Magic" - so I believe KF may have been in the right.)

      Also, the suit was dropped when they changed the name - but like the sibling writes, they changed it when they merged with Connectiva.

      --
      Yes, I am a biological organism. All rumors to the contrary are just that, rumors.
    23. Re:it's the manufacturer's fault by Anonymous Coward · · Score: 0

      So you had software problems.. with a fairly experimental operating system.. couldn't also be Linux's fault, nah, it's gotta be the manufacturer's fault.

      Maybe if Linux would've focused long ago on being friendly to third-party closed-source driver developers, app developers, etc, there would've been some standard distribution, well-tested, ready to put on a netbook, and the hardware manufacturers could've stuck that in and written a few drivers rather than having to figure out how to make the entire OS presentable.

    24. Re:it's the manufacturer's fault by kcbnac · · Score: 1

      Here's the 'Dell Linux Wiki' on the subject:
      http://linux.dell.com/wiki/index.php/Wiki_Main_Page

      Here's a list of the issues had with 7.04:
      http://linux.dell.com/wiki/index.php/Ubuntu_7.04

      I only had the Grub Error 17 issue - which was a quick 5-minute fix. Well-documented, too.

      A total non-techie might've been confused by it, but once I found the info I had no problems running it.

      So yeah, Dell did a pretty good job. (Thats why I ordered the Ubuntu-loaded - to throw my weight behind it, and that's what was going to go on this box anyway, the old laptop's LCD was starting to go)

    25. Re:it's the manufacturer's fault by Anonymous Coward · · Score: 0

      it probably doesn't help that some netbook manufacturers (HP, Dell) restrict Linux to their lowest-rung machines. Try outfitting an Inspiron Mini 9 same as the XP machines and you'll end up paying 25-40 more dollars.

      I have Mini 9 and after using XP on it - wish I'd held out for the Ubuntu edition. XP sucks ass on a small screen.

    26. Re:it's the manufacturer's fault by speedtux · · Score: 1

      So you had software problems.. with a fairly experimental operating system.. couldn't also be Linux's fault, nah, it's gotta be the manufacturer's fault.

      We know it's the manufacturer's fault because on all these netbooks, if you install Linux yourself, they are rock solid, update the way they should, have an excellent user interface, etc.

      Maybe if Linux would've focused long ago on being friendly to third-party closed-source driver developers, app developers, etc, there would've been [...]

      Windows does all this and it works like shit on a lot of hardware: bad user interfaces, driver problems, failed upgrades, bad video drivers, etc.

    27. Re:it's the manufacturer's fault by TheQuantumShift · · Score: 1

      How is this different from OEM installs of windows? Every preinstall I have seen sucks ass. Crapware, trials, misleading ads, 32bit software on 64 bit hardware. Why is it that people are so willing to put up with absolute dog slow performance on PC's they just bought? Why is there even a market for best buy's "optimization" service (Only $129.99!)?

      I say on first boot there is a video explaining what the differences are and how to get stuff done in whatever distro is on there. Play up the performance and security angle. And for the love of all that is holy, don't charge more for the linux version.

      --

      Shift happens. Fire it up.
    28. Re:it's the manufacturer's fault by mollymoo · · Score: 1

      Ubuntu works fine on my Eee - wireless, hotkeys, sleep, compiz etc. There are about 7000 wikis and blogs detailing what's involved.

      --
      Chernobyl 'not a wildlife haven' - BBC News
    29. Re:it's the manufacturer's fault by Anonymous Coward · · Score: 0

      I have had many problems working on the Acer Aspire One due to the reliance on Fedora. I come from a Debian environment and need a secure laptop. No auto-logins and such. Unfortunately this means modifying the boot process for the AAO and of course it's all custom don't-follow-the-rules kind of configuration.

      I almost bricked the AAO three times in the first week by playing with the boot process. I also ruined my USB storage device I was using to boot the laptop when I bricked it (hint: do not unplug during the BIOS stage of boot). Now that I'm using RedHat again I can understand why people out there still complain about Linux. This custom config one AAO should send most smart people running for the hills.

      All I am looking for is basic security and Acer made this decidedly hard to do (on a Linux laptop - go figure). Jerks.

    30. Re:it's the manufacturer's fault by Anonymous Coward · · Score: 0

      Also, MSI Wind's wireless card doesn't really work correctly under Linux (WPA will hang every so often). I'm not really surprised. I would like to see the figures for the EEE PC.

    31. Re:it's the manufacturer's fault by mabhatter654 · · Score: 1

      wrong, they weren't sued, Mandrake bought the Brazilian distro Conectiva and sumunged the names Mandrake + Conetiva = Mandriva.

    32. Re:it's the manufacturer's fault by zaivala · · Score: 1

      My Eee PC 701 works fine... until I attempt to do updates. I don't have a problem with the implementation of Xandros that comes on the machine, but when I "update" it, suddenly all my programs that give me access to the Internet EXCEPT Update go away. So I'll just muddle along... fortunately, the original installation is in ROM, so you just have to poke the reset button with a paperclip and hit F9 while rebooting to get it back.

    33. Re:it's the manufacturer's fault by Anonymous Coward · · Score: 0

      I'd agree on this one. I have a linux Asus EEE 901 and it's had problems since day one, and feels like Asus rushed it out of the door (in fact in the UK the XP version ended up being available sooner than the linux version - could have been due to them having trouble getting it into even that state before release).

      Amusingly the update service on it was one of the first things that showed up bugs. The "fix" initially by asus was stop shipping the updates that upset the update service and ask people who had failed updates listed to do a factory reset of the OS (which, of course, cleared those failed updates). One of the updates that wouldn't install was an update to the update service too. They've finally released another update to the update service - it did install ok, although there are now two systray icons for the update service providing duplicate notifications of pending updates - shows a lack of basic quality control/testing. There's also a new wireless update which seems to break wireless networking for a number of people. The response to support queries from users seems to consist of advising resetting the OS to the factory state and/or upgrading the bios. There's been a problem with it not shutting down properly (goes to a black screen but doesn't power off) since day 1 that's still not fixed.

      With the XP models they just have to worry about the drivers (and their hardware suppliers I guess have more experience with XP), with linux they have to worry about the whole OS (unless they properly subcontract it, which doesn't seem to be the case here). They don't seem to be committing the required resources to their linux version (or lack the expertise?). There have been reports of asus technical support pointing users in the direction of the eeeuser.com wikis/forums to get help!

      Sadly Asus also don't seem to be proactive in helping the wider linux community such that other distributions can more quickly and more stabily support the thing - again down to not committing enough resource I guess.

    34. Re:it's the manufacturer's fault by chrb · · Score: 1

      One of my non-geek friends got an Aspire One. It hasn't exactly been plain sailing.

      The Aspire One runs Linpus Linux, it's a Fedora variant but they've modified lots of packages, and there's no online repository for their custom RPMs, and the changes weren't fed upstream. There are some major problems: "yum update" (either global, or anything that touches the modified packages) will replace the custom packages and break stuff, mplayer has very few codecs (no xvid), installing vlc requires manually linking directories, the menu system is non-standard so installed software isn't in the menu (in fact, the custom openoffice packages do set up menu entries, but if you update them to the fedora packages they break), and you can't update to firefox 3 without major hassles.

      A hacked up Chinese Fedora clone isn't exactly a great example of a fluid Linux experience - stock Ubuntu would have been far preferable, and saved me from all those "this is Linux? I thought you said it was better than Windows. This would've been far easier in Windows." comments.

    35. Re:it's the manufacturer's fault by etwills · · Score: 1

      It would be interesting to dig deeper into the return numbers and find out if it was problems with Linux in general or the specific OS installed on the returned devices. I believe the Linux in general issues can be addressed, but the device specific OS issues will be more difficult.

      Agreed. For instance, here's a suggestion MSI's SuSE port doesn't have webcam drivers that work, and another that their preinstalled OpenOffice might not have been ready.

      People are upset: no surprise there. That MSI are investigating the alternatives a little more thoroughly for next time round: that's what you'd hope for.

    36. Re:it's the manufacturer's fault by Anonymous Coward · · Score: 0

      I heard Acer is planning to switch to Linux for all or majority of their economy-class laptop models. I also heard they will be devoting resources to help make Linux desktops even better.

  5. An MSI problem, rather than a Linux one. by Naughty+Bob · · Score: 5, Interesting

    RTFA, and unlike the submitter, you'll see that the interviewers point out that MSI offer a poorly configured version of Linux.

    I wonder what it would cost someone like Microsoft to have MSI spike the competition.

    --
    "Be light, stinging, insolent and melancholy"
    1. Re:An MSI problem, rather than a Linux one. by Nerdfest · · Score: 2, Interesting

      I would think the people who actively buy a Linux version would also be more discerning customers, more likely to return it if it wasn't exactly what they wanted.

    2. Re:An MSI problem, rather than a Linux one. by lunarpaladin · · Score: 5, Informative

      RTFA, and unlike the submitter, you'll see that the interviewers point out that MSI offer a poorly configured version of Linux. I wonder what it would cost someone like Microsoft to have MSI spike the competition.

      I could have shared this observation months ago. It may have to do with the distro itself in this particular instance, but as a senior sales associate for a larger computer + electronics retailer, I can state for a fact that we get a substantially higher return rate of Linux-based Aspire One and EEE PC's compared to that of the Windows-based ones. The most common complaint when asked the reason for the return? "I can't install any of my programs on here. Office, Adobe, MSN, nothing works!" I try to take the time to assist them, showing them where they can find comparable programs and install them, such as GAIM/Pidgin and OpenOffice. Some are more than happy with that, others still want to return them. Lucky for them we have a pretty lax return policy.

    3. Re:An MSI problem, rather than a Linux one. by moreati · · Score: 5, Insightful

      I wonder what it would cost someone like Microsoft to have MSI spike the competition.

      It would cost much less than allowing MSI do it in the normal course of their business. I know conspiracies are more entertaining than blaming human laziness, but trying to blame poor Linux/MSI integration on Microsoft takes the biscuit. Consider:

      • MSI are traditionally a hardware OEM, having close to zero customer-experience experience.
      • MSI were chasing ASUS, time to market would have been a big priority
      • Netbooks are sold cheap, so they're designed on a tight budget.
    4. Re:An MSI problem, rather than a Linux one. by Joe+Jay+Bee · · Score: 2, Insightful

      So basically, it's not a Microsoft conspiracy to distort the market as the GP suggested, more that applications that people want to run don't work on Linux? This is hardly news; for the average user, they want Office, Photoshop and Windows Live Messenger, not OpenOffice, GIMP and Pidgin (the last one of which can easily be viewed as some kind of cruel joke by someone spoilt by the niceties and features of the official MSN client...)

    5. Re:An MSI problem, rather than a Linux one. by MadUndergrad · · Score: 2, Informative

      If you know anything about computers it's easy enough to just install a different distro. The returns are the clueless people who don't know about Linux and won't learn.

    6. Re:An MSI problem, rather than a Linux one. by NeilTheStupidHead · · Score: 3, Informative

      I find the same thing. Several of my friends recently acquired eeePCs through a promotion offered by Royal Bank. One or two of them were interested in learning how to use the built-in OS and the others came to me to 'just put XP on there so MSN will work'; a slight challenge on the 2G models the bank was giving away. To be fair, XP does perform pretty snappily for the hardware but still not quite as snappy as even the default Xandros, which I cart around for presentations instead of lugging my 'full-sized' notebook which is 2-3 times the weight and half the battery life.

      --
      Lose: misplace or fail || Loose: not bound together
    7. Re:An MSI problem, rather than a Linux one. by Anonymous Coward · · Score: 0, Flamebait

      Caveat emptor. Just because Windows programs will not install on the machine, that does not mean it is a valid reason to return the machine. If they are stupid enough to buy the machine on the cheap without doing their research properly then they should live with the consequences.

      If the distribution is poorly configured so that it does not work properly then that is a legitimate reason to return the machine. The difference between the two can be easily found with a few questions.

    8. Re:An MSI problem, rather than a Linux one. by gbjbaanb · · Score: 1

      perhaps you need to give away free copies of a Linux magazine with every netbook sold?

      People who buy Windows often don't know what they're doing with them anyway, give eg Linux mag away, and you'll get a lot less returns and happier customers.

    9. Re:An MSI problem, rather than a Linux one. by couchslug · · Score: 1

      How do we get the returned items at a discount??

      Moving them wouldn't compete with non-geek sales, so hook us up! Let your bosses know there is a market for the returned machines among people with clues, and consider selling that at a deep discount with returns allowed ONLY for HARDWARE faults.

      People at a certain level only know Windows and can't know anything more because they have max'ed out their will to do that and have other things to do.( As an experienced mechanic I don't expect non-mechanics to know anything about what they drive.) Learning ANY new OS requires INITIATIVE and study, like any tool including a sharp stick.

      --
      "This post is an artistic work of fiction and falsehood. Only a fool would take anything posted here as fact."
    10. Re:An MSI problem, rather than a Linux one. by MBGMorden · · Score: 2, Insightful

      Caveat emptor. Just because Windows programs will not install on the machine, that does not mean it is a valid reason to return the machine. If they are stupid enough to buy the machine on the cheap without doing their research properly then they should live with the consequences.

      But your average user isn't going to do heavy research on these things, nor should they have to. You do it because you're a computer enthusiast. Heck you might do so on every item you purchase, but most people don't. They'll do heavy research on something they're passionate about and everything else they just want to work.

      Aside from that, you can image that if Best Buy is more than willing to take back the machine that doesn't behave how you expected it, when Anonymous Coward's Electronics Emporium snaps back "Caveat Emptor!", guess where they're going to be buying the rest of their stuff from now on?

      --
      "People who think they know everything are very annoying to those of us who do."-Mark Twain
    11. Re:An MSI problem, rather than a Linux one. by hattig · · Score: 1

      Someone should port Adium to Linux - the interface component of course, as they both build upon libpurple.

      In addition for common applications it is clear that a small leaflet with the system would fix half the questions, even if it resulted in people still being unable to use MSN video, audio, nudges, winks, etc.

      And how did MSN win? AIM, ICQ, etc, they had the market! Yet again, bundling with the OS gave Microsoft an unfair advantage.

    12. Re:An MSI problem, rather than a Linux one. by jonaskoelker · · Score: 1

      [Pidgin] can easily be viewed as some kind of cruel joke by someone spoilt by the niceties and features of the official MSN client...

      You're talking about the ads, yeah? Or the lack of support for other instant messaging protocols?

      [because it's so frigging nice having to run four different apps and switch between them, and it gets even nicer when you don't have virtual desktops. /rant]

    13. Re:An MSI problem, rather than a Linux one. by Anonymous Coward · · Score: 0

      Shouldn't "It would cost much less than ..." be "It would cost much more than ..."?

    14. Re:An MSI problem, rather than a Linux one. by ucblockhead · · Score: 1

      The returns are the clueless people who don't know about Linux and won't learn.

      In other words, 95% of the computing population.

      Until a distro works for them, Linux will have negligible market share.

      --
      The cake is a pie
    15. Re:An MSI problem, rather than a Linux one. by Joe+Jay+Bee · · Score: 1

      How about things that most people actually give a shit about, like being able to view peoples' webcams (if not actually send webcam video), hear people talking, voice clips, winks, nudges, sending custom emoticons... all very well giving a snarky response mentioning "ads" but I'll bet dollars to doughnuts most normal users would gladly accept a few ads if it meant they could webcam with their friends.

    16. Re:An MSI problem, rather than a Linux one. by Risen888 · · Score: 1

      Bullshit. You do homework when you make a substantial (>US$300) purchase. You do homework when you buy a car. You do homework (or at least in-store comparisons) when you buy a washing machine or a surround-sound system or basically anything else you buy at Best Buy. But not a computer? An item that you're gonna have for probably the next five years of your life? No? WTF?

      The rewarding of ignorance is what's wrong with this country.

      --
      Hey, I finally got my first freak! Took you long enough!
    17. Re:An MSI problem, rather than a Linux one. by CronoCloud · · Score: 1

      Linux format is a great magazine, however being UK based and including a DVD means it's 15 bucks an issue here in the US. Their publisher REALLY needs to set up shop in US and print a US version here.

    18. Re:An MSI problem, rather than a Linux one. by Anonymous Coward · · Score: 0

      Something about this poster's comment smells. The EEE PC comes with OpenOffice preinstalled. Why would he have to show them how to install it?

      I belong to a mostly Windows PC Users group. None of the people who bought the Linux EeePC have had difficulty using it. One had a little trouble finding out how to enable the full desktop, as it required typing 3 short lines of text.

      While the XO was difficult for PC Users to figure out(people without PC experience had little trouble), more people have better experiences with the Linux version than the XP version. (Based on the people I've spoken with and the posts online at the company website.) Of course, being Linux, many linux lovers customize the thing with their favorite distro and programs. The Windows versions are more often customized with more RAM, larger batteries, and more security and backup software.

      I suspect the original article, too. Unless the company is selling a distro that isn't well configured to the machine, there isn't a whole lot of reason to return one...that is unless the purchaser expected a netbook to be their only computer. But, even if the returns were true, given the lower battery life, reduced speed, and shorter time till need to remove viruses or reinstall the OS, Linux should win handily. The EeePC with Linux was such a success that Microsoft decided it needed to get them to sell XP on it. Of course, if a Microsoft machine gets returned, Microsoft doesn't care, the license is no longer valid, and one must purchase another.

    19. Re:An MSI problem, rather than a Linux one. by Znork · · Score: 1

      I doubt it would cost them anything.

      In a foray off Asus I bought an MSI motherboard (K9N Neo F). When I later wanted to put a new CPU in it, I looked up how to upgrade the BIOS. Turns out you _have_ to have Windows XP, and that the only ways to upgrade the BIOS is with an XP app, or with an ActiveX control.

      No boot-from-dos-floppy to flash. No BIOS builtin flasher. No flash from CD. You have to have XP.

      Since then I'm not touching MSI hardware (most it is reputedly much better, but the mindset behind a motherboard that cant be flashed outside an OS simply makes me doubt their capabilities and intentions).

    20. Re:An MSI problem, rather than a Linux one. by cbhacking · · Score: 1

      Out of curiosity, have you introduced any users to Wine? Photoshop and Office (especially Office 2003) run great on Wine these days. So do many games, especially popular ones that aren't bleeding-edge (WOW, for example - not that the hardware would give good performance, I suppose).

      I don't know if the system comes with Wine or not, but I'm sure it will run. Most distros have it in their repositories. Programs installed through Wine will appear in the application menus on GNOME and KDE (not sure about other desktop environments) and you could even associate wine with .exe files if you want.

      Most people are willing to use a slightly different Linux-based version of their image viewer or instant message or torrent program. However, they will usually have at least one application that they simply must have (often either a game or Photoshop) and for those people, Wine is *the* essential ingredient to get them to switch.

      --
      There's no place I could be, since I've found Serenity...
    21. Re:An MSI problem, rather than a Linux one. by mqduck · · Score: 1

      I could have shared this observation months ago.

      Heck, I could have shared this observation a year ago. I win.

      --
      Property is theft.
    22. Re:An MSI problem, rather than a Linux one. by MadUndergrad · · Score: 1

      The problem isn't really Linux, from what I've heard, but the distros chosen for these computers and the way they're been set up at the factory. If they spent a bit of time and money setting them up to be usable, complaints would probably be much reduced. That said, my Eee is coming on Tuesday, so I'll be seeing firsthand how well they set up Xandros. I'll probably wind up installing Ubuntu.

    23. Re:An MSI problem, rather than a Linux one. by BloodyIron · · Score: 1

      Uhh, the EEE PC's come with Open Office (slightly modified by SUN Micro-systems).

      I know this because I helped my dad purchase one recently. He's quite pleased with it (and yes, it is Linux).

      He hasn't used a computer personally for years, only at work. This really is the first time he's ever used Linux, and the one installed on the EEE PC works just fine.

      I think that education is what is necessary here. If my father can handle it, and not have to struggle, so can yours.

    24. Re:An MSI problem, rather than a Linux one. by Anonymous Coward · · Score: 0

      Can you honestly sit there and tell me most manufacturers offer well configured versions of Windows? On almost all prebuilt windows installs, I have seen an abundance of junkware, and some of the worst default settings imaginable. Let's Face it, the average user is simply more concerned with familiarity than you or I.

    25. Re:An MSI problem, rather than a Linux one. by NeoSkandranon · · Score: 1

      Beside the point, but I think a substantial portion of people don't actually do research on any of the things you mentioned. "Well, Sony's a good brand right?" "Ford was always good enough for my dad" etc etc.

      --
      If you can't see the value in jet powered ants you should turn in your nerd card. - Dunbal (464142)
    26. Re:An MSI problem, rather than a Linux one. by Anonymous Coward · · Score: 0

      trying to blame poor Linux/MSI integration on Microsoft takes the biscuit

      Why? No, seriously. Why?

      It may be true, and it may not. But suggesting that it would be beneath Microsoft to do such a thing seems to me to be rather contrary to proven Microsoft antics of the past. I have zero faith in the ability of Microsoft, if given the opportunity, to do the right thing in situations like this one. Zero.

    27. Re:An MSI problem, rather than a Linux one. by ucblockhead · · Score: 1

      I have an Eee. The answer: not very well. Xandros is good as long as you spend a lot of time removing all the crap to make it "friendly". In my mind, it takes a few days of futzing to get it into reasonable shape. (You have to add "advanced mode", which is unfortunately not a menu option. You have to add extra repositories. You have to adjust a number of applications to better handle the smaller screen. Look for the Eee wiki.) My impression is that they designed the UI for novice users, but the only people who are actually buying them are people who know how to futz with them.

      Unfortunately, Ubuntu seems to have problems with the wireless on the Eee.

      --
      The cake is a pie
  6. Of course! by Scutter · · Score: 0, Flamebait

    Of course the return rate is higher! Linux is NOT READY FOR THE DESKTOP! You can't buy off-the-shelf software for it at Best Buy and it's hard to use. People buy things based on the price tag without doing their research first. Most of the time, they can't even get their microwave oven to stop flashing 12:00. What makes you think they're going to want to read an extremely lengthy linux user manual?

    --

    "Tell me doctor, with all of your defenses, are there any provisions for an attack by killer bees?"
    1. Re:Of course! by Albanach · · Score: 1

      You can't buy off-the-shelf software for it at Best Buy

      But you can buy linux at BestBuy. If we can see strong sales of linux netbooks, we might see other software on the shelf too.

      I wonder what the return rate for Macs are compared to Windows PCs? Perhaps Apple's investment in customer service is to reduce return rates when folk turn on an unfamiliar operating system. Of course when you sell some of the more expensive consumer PCs it's a lot easier to offer that level of support. To offer it when you're competing at the very lowest price point is much more challenging.

      Others have suggested videos on the desktop. I recon that's a good idea. Why not throw in a DVD too - maybe use a well known actor to ease familiarity - and talk folk through how to do some of the most common tasks?

    2. Re:Of course! by meist3r · · Score: 0, Troll

      Read a user manual? Not ready for the Desktop? Hard to use? I don't know what Linux you are talking about but the one I've been using for over two years now is easy to use, has tons of software does everything that XP did for me before and I never needed a manual I chose to read Wiki explanations for specific tasks. I had never used Linux before and I will certainly never buy windows after.

      Linux IS ready for the Desktop, it's that meatsack sitting behind it that isn't. The problem with the Linux adaption is that most people are idiots who get used to Windows as the one and only way user interaction should be presented. These are the same people that don't know how to get their microwave to show the time because they had a hard enough time to learn how to do that to the VCR and now can't be bothered anymore. In that sense Linux is improving the situation because it teaches those that use it that computers are computers and the interfaces are exchangeable. I got my brother a computer with Ubuntu on it, he's 23 and doesn't know much about computers but after I told him the things he needed to know everything works just fine. Which just goes to show if you're not biased by getting used to crap for the best part of your life you can actually adapt to changes.

      The problem here is an old one, dumbshit learns Word for a couple of years and when you show him OpenOffice they go "But the printer icon doesn't look quite like the one I'm used to" and can't use it. Why? Because they are fucking stupid! I can press any type of buttons no matter what they look like as long as I understand that it's what I have to do to get the machine to do what I want. If you really can't make the connection between printer icon = printing or navigate a menu that is slightly different from what you've used before maybe these people shouldn't be working with computers. It's like with a car. If you drive your old car for a couple of years and the new one has the AC knob in a different place will you sweat? If you're dumb and ignorant you will because you refuse to learn how to work the new thing. If you're smart you'll realize that stuff needs to be operated no matter how it looks.

    3. Re:Of course! by Anonymous Coward · · Score: 0

      You're right but for the wrong reason. The distribution that MSI went with sucked and they should have gone with Ubuntu netbook remix. Not some version of SUSE.

    4. Re:Of course! by geekmux · · Score: 5, Insightful

      Of course the return rate is higher! Linux is NOT READY FOR THE DESKTOP! You can't buy off-the-shelf software for it at Best Buy and it's hard to use. People buy things based on the price tag without doing their research first. Most of the time, they can't even get their microwave oven to stop flashing 12:00. What makes you think they're going to want to read an extremely lengthy linux user manual?

      Last time I checked, Apple hardware wasn't running Windows. Yet, they've managed to take a *nix/BSD-derived OS and make it VERY simple and intuitive to use.

      If [insert netbook vendor here] Executive staff can't seem to find the value in hiring a COMPETENT *nix admin to create a decent functional disk image worthy of being a Microsoft replacement, or at least as easy to use as OS X for the end user, then I feel NO pity for them.

      Bottom line is *nix IS ready for the desktop, and Apple has PROVEN that. Other distros have made a large enough impact to make it to Best Buy shelves as well. Make it intuitive enough, and you don't need a 300-page user manual to figure it out.

      And ENOUGH with the flashing 12:00 analogy already! Cripes, even my 8-year old knows how to set the damn time on the microwave. Todays generation of 30 and 40-somethings grew UP with tech, and the younger generation can't live without it.

    5. Re:Of course! by Anonymous Coward · · Score: 0

      My microwave oven doesn't have a display, you insentive clod

    6. Re:Of course! by MrMr · · Score: 1

      ...and the new one has the AC knob in a different place will you sweat? If you're dumb and ignorant you will because you refuse to learn how to work the new thing...
      That is the best description of 'brand loyalty' I've seen so far. I will steal it right now.

    7. Re:Of course! by Anonymous Coward · · Score: 0

      The problem with linux on the desktop is your attitude. You refer to users in your post as meatsacks, idiots, dumbshits and being fucking stupid. Most people actually have a fair amount of intellect to be able to learn and understand a new system, and with the right encouragement, they will succeed.

      Let's be perfectly honest here, taking a windows user to a linux desktop is much more akin to taking a car driver and putting them in the seat of a motorbike for the first time. The both have accelerators, brakes, gears and wheels, and they also let you travel down roads. Sure the rules of the roads are the same (which don't need re-learning), but the act of driving is very different and they will need time to adjust. So get off your high horse, and be a bit more patient with other members of the human race in future....

    8. Re:Of course! by Anonymous Coward · · Score: 0

      He is talking about gentoo, and you are right, users are stupid most of the time.

      ah well, at least i got my sister to use linux on my laptop when her xp machine had finaly crashed, she liked it, i only had to tell her about the applications menu in gnome and she was off! :)

    9. Re:Of course! by DaveV1.0 · · Score: 1, Flamebait

      Oh, look, the fanboi speaks.

      Pay close attention. Linux will not be ready for the desktop until those "dumbshit" "meatsacks" find it as easy or easier to use than Windowsd

      The real problem is assholes like you think that because you love to tinker with computers, everyone else should be willing to do so as well. The fact is that most people don't want to spend ANY re-learning to use their computer. And, they sure as hell don't want to have to use the command line.

      It is not that "printer icon doesn't look quite like the one I'm used to". It is that "Text to Columns" is completely missing. It is that Joe Homeuser wants certain features that aren't available, one of which is to go to the store, go to the software isle, to the financial software section, compare some boxes, and then buy "Quicken".

      What you fail miserably to realize is that they don't need to learn how to work a new thing. You want them to do so, but they neither want nor need to do so.

      Your snide, arrogant, dismissive remarks shows your distain for anyone who doesn't have your interests and skills.

      --
      There is no "-1 offended" or "-1 you don't agree with me" mod options for a reason.
    10. Re:Of course! by LWATCDR · · Score: 1

      Well by that standard Vista isn't ready for the Desktop. Do you know how much money people are making installing XP for people that have bought Vista?
      I am hoping that Ubuntu will produce a really good version for netbooks. I am also waiting for Apple to enter the netbook market. OSX can scale down to netbook size.

      Software not available at BestBuy? Who cares. The key to the netbook and frankly to Linux is online software purchasing. An iTunes like program like Apple has already done for the iPhone and Google is doing for Android is the answer. Why go to a store when the store can go to you. Just click and buy any program you want. Throw in media, and ebooks as well and your good to go.

      --
      See my blog http://ilovecookes.blogspot.com/ for light hearted technical information.
    11. Re:Of course! by tmalone · · Score: 1

      You also can't buy off the shelf software for the windows based netbooks as that software tends to come on optical storage media, which netbooks cannot read. I guess you could get a USB dvd drive, but how many people want to invest in that? With Linux you just install from your distro's repositories. Much easier. No extra hardware required.

    12. Re:Of course! by Anonymous Coward · · Score: 0

      It's people like you (confident linux user?) who turn people like me (new linux user) off of linux completely.

    13. Re:Of course! by tritter · · Score: 0

      Yeah, ask Seinfeld... oh WAIT!

    14. Re:Of course! by Neil+Jansen · · Score: 1

      It's like with a car. If you drive your old car for a couple of years and the new one has the AC knob in a different place will you sweat? If you're dumb and ignorant you will because you refuse to learn how to work the new thing. If you're smart you'll realize that stuff needs to be operated no matter how it looks.

      Awesome car analogy... But with Linux, in some cases, there is no A/C knob at all. There is an extra step of finding the A/C knob and figuring out how to install it.

      Some things that the average user needs, like Adobe Flash, DVD decoding, Skype, etc, require some un-intuitive steps to get working. Even with Ubuntu, my mom couldn't get the programs above working if she tried. Yet she was able do just that with Mac OSX on her MacBook. A Linux distro such as Ubuntu will be ready for the desktop as soon as they figure this out.

    15. Re:Of course! by blackest_k · · Score: 1

      To be frank all the netbooks all come with dreadful operating systems (that I know of).

      However Ubuntu installs quite nicely on the EEE and The Aspire One. What I don't really understand is why it isn't tweaked and installed by default.

      There needs to be something like a bootcamp video setup for these netbooks

      A basic explanation of what Linux is all about, whats available, an introduction to the repositories, Virtualbox would be worth a mention too and the places you can go to get help. Nothing too long, but plenty of resources available for further investigation. At Uni we had informaniacs who were around to help out freshers. Why can't these Netbooks be setup with irc and auto joining a help channel by default. A nice clear icon with do not panic click here for live help or something similar.

      There is no reason why community based help can't be offered at the start.

      I guess really the vendors are hoping people will buy a netbook and a laptop but surely Ubuntu or Suse or Debian or fedora ect could be offering a simple download to setup a system such as the EEE or Aspire ect. surely there are enough of these systems being bought to make it worth while.

      Mint for the EEE is the best example so far but couldn't a script be set up to download the iso install to a usb stick and reboot and when the install is finished everything works.

      There has to be a way of throwing a lifebelt to these new Linux users.

    16. Re:Of course! by dmbasso · · Score: 1

      The problem is that the 'meatsacks' he referred are the really stupid majority. If you never drove on a Harley-Davidson, when you put your hands on one you wouldn't say "damn, where's the fucking gas pedal?", you would find the machine interesting and would want to learn more about it. They wouldn't.

      It's too bad there is so much stupid people in the world.

      --
      `echo $[0x853204FA81]|tr 0-9 ionbsdeaml`@gmail.com
    17. Re:Of course! by TheRaven64 · · Score: 1

      OS X is a bit different, since it has a really nice installer and comes with a load of bundled software for the end user. Compare it to Windows though - it doesn't come with a DVD player, Flash, anything for reading PDFs, and so on. It also has a fairly user-hostile installer and typically required drivers to come from third parties. If you buy a machine with Windows per-installed, however, none of this matters. It will come with a selection of programs the OEM installed and configured. This is exactly the same as Linux or *BSD. If you wanted to ship OpenBSD on a small computer you would set the factory install to include Firefox, VLC, a PDF reader, and so on, and you'd set up links to these and a graphical log-in.

      --
      I am TheRaven on Soylent News
    18. Re:Of course! by Anonymous Coward · · Score: 0

      Apple didn't just "take" a Unix derived OS and "make it simple to use", though.

      They've been working on user experience for over two decades, ever since Jef Raskin's Macintosh project [no, not ripped off from Xerox, he had original work in computer ergonomy before PARC was even founded]. The expertise that they have accumulated is their single biggest asset; and the well-designed graphical envinronment is so central to Mac OS's architecture that you can't just tack it into Gnome or KDE. (Those don't even do font kerning the right way, they'll always look subtly crappy.)

      You could maybe install Apple's entire desktop environment on top of a BSD kernel and system services (the only FreeBSD part that Apple uses), if Apple ever went insane and released it.

      Apple is no proof that it's easy to make the user experience good -- it's proof that it's doable over years and lots of research and feedback, and even then you may have to trade user choice for interface cohesiveness.

      What I'm saying, let's not be simplistic here. (That said, I do 100% agree with your observations of the younger gen.)

      BTW, you can always shrink a 300-page user manual into a 30-page guide and make that actually interesting and fun to read. Put a flyer waiting on the desktop and make it look cool or like a challenge, linking to the guide. They'll get curious. It's natural.

    19. Re:Of course! by Tim+Browse · · Score: 2, Funny

      It's too bad there is so much stupid people in the world.

      It's truth. There is too many stupid people on the world. If only they where perfect like us we wouldn't be all that problems.

    20. Re:Of course! by Yfrwlf · · Score: 0

      The thing is, the interface on the EEE is so simple that I don't think it's a problem using it, I think it's either

      1) They were expecting Windows and anything different is bad. I'm not talking about any technical reasons here, just the fact that it doesn't show "Windows XP" when they power it on.

      2) Technical problems, where something simply doesn't work as intended.

      3) They wanted a desktop. From what I've seen, you just get a bunch of big icons, and that might seem more like a "toy" and not the "desktop" experience they were wanting, and until they are given the option to load one up that may turn them off.

      4) Getting and installing software. OK, rant time, for those of you who know me you've probably heard it before, but I'd hope there was some internet retrieval "repository" system available as one of those big icons the user can select, that'd certainly help, but users should also have the option to have access to more software than what's in there, and more versions of that software, without waiting for Xandros to put them in. They are going to be somewhat confused when they download and try to run an EXE, though if Wine comes pre-installed this may be easy, but even after someone explains to them that it's a program for Windows, the next question won't have a good answer: "What do Linux programs look like?" "Well, er, there aren't any really, it has to say "for Xandros version blahblahblah, whatever version you're using, in order to actually install the software, and since basically no one makes packages for Xandros, you're fucked." "Oh.....I think I want to go back to Windows." OR you get "It says the only package available is a source package. What do I do with it? I can't find what to click on." "Um, well, you need to take a class in how to use a terminal first and navigate around in that, then you need to learn how to type these three lines, but only after you've gone through and made sure you have the required versions of the required libraries, and if you run into any problems you have to go onto the forums and..." "I need to do ALL THAT just to use Linux software when I'm running Linux?!?! FUCK THAT!"

      The fact that Linux doesn't have as many programs as Windows does is bad enough, but that software accessibility is lacking because there is no universally adopted package format, or basically no cross-distro packaging solution right now, that puts a huge dent in it's adoption and will until Linux gets that sorted out. My roommate was wanting to install some Linux software that was slightly niche and gave up after he found out all the trouble you had to go through to get it installed. The politics of having "free software" fail miserably if you find yourself in a prison because you can't actually easily gain access to it. At least Windows has ONE standardized API to use for package installation for easy installation and removal, yet Linux has to be so retarded with it's package managers because these asshole developers can't try to place nicely with each other, probably due to politics behind distro companies wanting to use their proprietary compiled software repositories against one another as a perk for choosing their distro, so the problem remains unsolved and only the actual users who want easy "third-party" software installation care.

      --
      Promote true freedom - support standards and interoperability.
    21. Re:Of course! by larry+bagina · · Score: 1

      Apple is also using a Cathedral approach, not just on an individual piece of software, but on the entire OS, GUI, applications, libraries, even language (they have their own fork of gcc and objective C). That seems to produce a more unified and consistent result

      --
      Do you even lift?

      These aren't the 'roids you're looking for.

    22. Re:Of course! by Risen888 · · Score: 1

      [citation needed]

      --
      Hey, I finally got my first freak! Took you long enough!
    23. Re:Of course! by Risen888 · · Score: 1

      I fully agree with 1 - 3. I halfway agree with 4. But rather than expecting some "Linux" (whoever that is) to fix it, why not pin the blame where it belongs, on the manufacturer who put some half-assed distro that nobody in the world uses on their machines? Seriously, of course you can't find a Xandros package for $FOO, who the fuck uses Xandros?

      You give them Ubuntu. You tell them that the files that they should use to install new stuff end in .deb. Done. This isn't complex stuff here, which makes me wonder why every goddamn company making netbooks out there can't fucking figure it out.

      --
      Hey, I finally got my first freak! Took you long enough!
    24. Re:Of course! by Anonymous Coward · · Score: 0

      As someone who previously dealt with the computers that were returned at a big box store, to verify their condition and wipe customer data from them--there were a lot of pristine condition Macs coming back. There even were a few that we'd set up for the user (installing Parallels, a copy of Windows that they'd purchased, etc.) and it didn't leave the store because the customer tried it out, decided they didn't like it, and didn't want it anymore--because it wasn't Windows, even though we'd given them Windows.

      Most of the returns were people who had no idea what they were doing with Macs, and decided they did not at all want to learn it. It was cool while they were looking at it in store, and when they see it in the commercials, but when they get home and no one has any idea how to do key things, the other spouse goes "Why didn't you just buy the Windows laptop?" and off it comes back to the store.

      In my days as a tech I saw the weirdest things with Macs--people with dmg files all over their desktop because the first thing they tried to install was a program that didn't give them the "drag to Applications" diagram and they didn't know how to install anything. People whose docks were crowded because they had no idea how to remove things. Telling them how to uninstall blew their minds (thanks Windows, for making the process take effort!). Or people who'd installed Windows on their Mac because they could, and had erased the Mac OS, because they didn't like it.

      As a salesperson, when I sold Macs, I would tell them straight out "If you're looking for Windows, and are unwilling to learn a new operating system, this is not the computer for you. You can run Windows on it--you can run a lot of the same programs on it--but a lot of things are different. If you're really interested I'll show you some of the differences. Here's why Macs are cool, and how they'll suit your needs." Yes, I took a lot longer selling these people Macs than I did selling just about anything else (especially since people already "knew" Windows--I'd show them Vista too if they wanted me to) but *no one* returned a Mac I sold them. They'd often come back and ask for program suggestions and buy accessories. :)

      If more salespeople were willing to spend a few more minutes with people actually showing them how the operating system can do cool things for them (Linux, Mac, Vista, whatever) rather than just trying to sell them whatever's cheapest or whatever they'd be most familiar with, then some of these returns would be entirely avoided.

      I found that Microsoft Office was a surprisingly good sales tool for alternative offices. "My Office doesn't work anymore!" ...It was a sixty day trial, you'll have to buy it. "WHOA THAT'S EXPENSIVE! I don't want to pay that." Yes, yes it is--and you don't have to! There's this super awesome program that does everything you'll need and it's called OpenOffice... Let me show you it. :D

      Showing people the cost benefits of Linux *beyond* just how cheap the netbooks are, giving them a bit more attention in warning them that they're in for a different experience, and suggesting freeware alternatives for programs they're used to... That would probably decrease returns a fair bit. (Provided of course that the Linux install wasn't FUBAR'd by default... But that's a manufacturing problem that proper sales can't help.)

      But yes--Macs don't sell as often in big box stores as Windows PCs (due to cost and unfamiliarity) and they have a higher non-defective return rate from my experience (due to unfamiliarity, mostly). Spend an extra ten minutes to give people a list of shiny programs to check out, places to find cool games, and a brief education on where things are, and *bam*! The rate drops considerably--usually to defective-only exchanges rather than returns. Since salespeople are not really as reliable at these things as we could hope, the DVD tutorial or videos would be a great idea.

    25. Re:Of course! by CronoCloud · · Score: 1

      I would never send a Linux newbie to your average $PROJECT IRC channel on Freenode. Some of them are VERY end-user hostile. And even if they aren't, is the newbie going to idle for 12 hours waiting for an answer? Forums and message boards are better for newbies.

    26. Re:Of course! by meist3r · · Score: 1

      My attitude? What's wrong with my god damn fucking attitude? :P

      No seriously, I resort to profane language usually when I'm confronted with ignorance towards progress and/or reasonable solutions. A person that goes out to buy a Linux Netbook w/o knowing what Linux is and then returning it complaining about how they can't operate something they've never heard of without ever asking anyone? Sorry but it's hard to argue that those people aren't idiots. Hello? I go out buy a Netbook that costs a hundred dollars less than the Windows version and I'm wondering why the operating system isn't a clone of Windows? Huh?

      I say meatsack because for Microsoft as a corporation that's what you are. A meatsack that is supposed to operate in a way they want you to be, there's no change, no real options and not even a good approach to what they're supposed to be doing. It was meant as a provocative term for people that are too lazy to change but want to take the benefits anyhow. In Open Source at least there isn't a barrier for participation. You don't need to be a big player to have stuff fixed or changed. And to me ... that's awesome.

    27. Re:Of course! by meist3r · · Score: 1

      Why? Because I don't bullshit you with all the fairy tales about how easy it is to understand computers? Sorry but it's not. I think it's cool that you are a new Linux user, keep at it please, but why do the mad rantings of a little more experienced Linux user (like I said, it's been about 2 1/2 years now) put you off from living a life in software freedom? I don't get it. If it's because of my attitude in argument against Windows I doubt you'd be much happier if someone explained to you what you mean to Microsoft or Apple (look in your wallet, there's your soul right there). They care much less for you as a person than I do.

    28. Re:Of course! by meist3r · · Score: 1

      Awesome car analogy... But with Linux, in some cases, there is no A/C knob at all. There is an extra step of finding the A/C knob and figuring out how to install it.

      To me there's no difference between looking into the car's manual saying "Twist there" and a Linux Wiki saying for X install package lib-blabla in Synaptic.

      Some things that the average user needs, like Adobe Flash, DVD decoding, Skype, etc, require some un-intuitive steps to get working. Even with Ubuntu, my mom couldn't get the programs above working if she tried. Yet she was able do just that with Mac OSX on her MacBook. A Linux distro such as Ubuntu will be ready for the desktop as soon as they figure this out.

      I don't really see it. Flash is one click in Synaptic (flashplugin-nonfree), DVD decoding needs one .deb package that you could give to her in an email. Same for Skype, download the Debian package from their site. Install. Done. I run all three on my computer with little to no problems. And at least with Ubuntu you can create remote SSH access and fix that stuff from your house :p

    29. Re:Of course! by Risen888 · · Score: 1

      Last time I checked, Apple hardware wasn't running Windows. Yet, they've managed to take a *nix/BSD-derived OS and make it VERY simple and intuitive to use.

      My mileage may vary, I take it? I find KDE (or yeah, even Gnome) much more easy to deal with than OS X. Granted, I've only sat behind a Mac for a grand total of maybe an hour in the last ten years, but it's supposed to be simple and intuitive, right? An hour should be enough time. An hour was enough to acclimate me to KDE4 for cryin' out loud, and that's a pretty major paradigm shift itself.

      --
      Hey, I finally got my first freak! Took you long enough!
    30. Re:Of course! by PAjamian · · Score: 1

      Perhaps Microsoft's investment in customer service is to reduce return rates when folk turn on a new version.

      There, fixed that for ya.

      --
      Windows is a bonfire, Linux is the sun. Linux only looks smaller if you lack perspective.
    31. Re:Of course! by LarsG · · Score: 1

      Agree on 1-3.

      On 4, it would help at least some if the netbook vendors picked a better distro. Just switched my aspire one to hardy netbook remix, and loving it. But doing something like that, with all the tweaks and command line mojo required to get the hardware running fine is way beyond what one can reasonably expect from the average buyer of a netbook.

      Agreed on the need for distro-neutral software packaging. LSB has to get to the state where most distros support a sensible baseline that makes it fairly straight forward to package software in a distribution neutral format. Then people could go to mozilla.com, download firefox-3.lsb, double-click and install.

      --
      If J.K.R wrote Windows: Puteulanus fenestra mortalis!
    32. Re:Of course! by Yfrwlf · · Score: 1

      While you're right in that that is one solution, of course that's not an actual fix of the problem, which of course would be that the RPM package managers make compatibility with DEB, and vise versa, and if it can't be done because of a lack of metadata in one of the package formats, so be it, either update one or both of the formats, or come up with a new format and make your package manager compatible with it. Why don't they seem to care? I think part of the reason is that distro companies like Canonical and Red Hat and Novell and all the others think by having a proprietary solution, they'll have a one up over the other distros. That's just so foolish for many reasons, one being Linux adoption needs to actually you know grow, now is not the time to be fragmented in areas where it's completely retarded to do that. Linux still has to work together and it needs to make itself a universally targetable platform, otherwise companies like id, Blizzard, Frictional Games, and everyone including open source developers as well can have tight little automatic updating systems and uninstallation systems and all the other benefits package managing provides.

      Any way, telling RPM managers to switch to DEB? Well, if it needs to be done so be it, but I'd much rather vote for my above solution. Package formats shouldn't be so static, you should be able to install multiple formats, so that newer formats can come out. Should be as trivial as installing a plug-in for your manager like it is with installing RAR support for File Roller. Klik, and moreso Zero Install are two top-level solutions, but the LSB Packaging API (Burgdorf API right now) seems to be the best solution, then it will actually hopefully come pre-installed in all these distros.

      --
      Promote true freedom - support standards and interoperability.
    33. Re:Of course! by Yfrwlf · · Score: 1

      Right, there's so many reasons for it, I know that one big one is developers are pissed at the distros for changing their programs and then users would file bugs about them when the bug was caused by the distro's devs. While there are certainly lots of configuration files and such, I think that Linux should be modular enough that tweaking for the most part wasn't needed because all programs chose sensible default values to begin with. I think it'd be much nicer if "tweaking" a system was much more installing/uninstalling software was all. Got a slow mini-laptop? Fine, remove this piece of software, and that one, and this one isn't needed, not using bluetooth, there, less bloated now. Aside from maybe a few things which could be tweaked for some reason, for the most part, if everything was modular and used sane default values I think that would for the most part take care of it all. Then, programs just need to all have sane values and support packages for different platforms, not different distros. There should be a Linux x86 binary, a 64-bit, and possibly some of the other platforms which are cheaper like sparc and such.

      Once Linux is ready to be easily targeted as a platform with the LSB packaging solution or something else, id, EA, Blizzard, and all those companies will have a much easier time making games for Linux which is one of Linux's tripping points right now, not to mention like you said, I can actually go out and easily download and install Firefox 3, and with the URL systems they are wanting to implement, you could let your manager get updates for Firefox directly from Mozilla, and not your middleman distro company, which is the way it should be. If the distro wants to have "officially supported packages" for paid support that's fine, they can flag the packages as being "3rd party" which I guess they are really 1st party, heh.

      --
      Promote true freedom - support standards and interoperability.
    34. Re:Of course! by Yfrwlf · · Score: 1

      I should add that when I said Windows has at least one API for package installation, I meant at least one standardized API. You don't need to have only one installation format for Linux, and you shouldn't because how can competition bring about another format, or what if one is easier to package for than another? You have to allow improvements in technology. For now, at least one format that's cross-distro needs to be adopted, somehow, and then you can worry about making plug-ins or whatnot for these managers to allow them to be compatible with more formats.

      --
      Promote true freedom - support standards and interoperability.
    35. Re:Of course! by Risen888 · · Score: 1

      (First of all, I know I get potty-mouthed when I post drunk. Sorry 'bout that. Anyway, new day.)

      Neither rpm nor deb are anything like "proprietary solutions." They're fully documented and mostly compatible. rpm --> deb can be accomplished trivially. As for the reverse, I think you can set up Red Hat based distros to use apt. Not my area of expertise, though.

      Regarding your idea about package manager compatibility, that's not something that's possible on the lowest level. apt will probably never be compatible with rpm packages, and rpm will never be compatible with debs. What you're looking for is much more likely to be accomplished by a frontend, like this one.

      Finally, as for "why don't they seem to care?" well, proponents of each believe their solution to be the technically superior one, of course. That's Linux, man, that's choice. Free software is about choice, even at the expense of growth, and that's a Good Thing, it's what got us this far and it'll carry us to the future.

      deb has definitely become more the de facto standard over the past few years with the rise to prominence of Ubuntu. I mean, yeah, I wish everybody would just shut up and standardize on deb, but others feel the same way about rpm, and that's certainly their prerogative. fwiw, I absolutely never have trouble finding debs for stuff. Haven't in years. I'll admit that I'm spoiled because I do use Ubuntu and packages for it are everywhere, but I just I just don't find the whole deb/rpm debate to be as much of an issue as you're making it out to be.

      --
      Hey, I finally got my first freak! Took you long enough!
    36. Re:Of course! by Yfrwlf · · Score: 1

      Neither rpm nor deb are anything like "proprietary solutions." They're fully documented and mostly compatible. rpm --> deb can be accomplished trivially. As for the reverse, I think you can set up Red Hat based distros to use apt. Not my area of expertise, though.

      But they aren't, so if it was trivial, you'd think things like that would be done so that users could install any package formats, but they aren't.

      Regarding your idea about package manager compatibility, that's not something that's possible on the lowest level. apt will probably never be compatible with rpm packages, and rpm will never be compatible with debs. What you're looking for is much more likely to be accomplished by a frontend, like this one.

      From the website, "The primary design goal is to unify all the software graphical tools used in different distributions.".

      It is not a unification of package formats, it's a unification of package manager front-ends. It will not allow cross-distro packaging. The only things available right now are binary installers that don't at all integrate with the package manager, or Zero Install which is what I just said except it at least tries to integrate a little bit. Other than that, the only solution presented that I've ever seen is the Burgdorf Packaging API.

      Finally, as for "why don't they seem to care?" well, proponents of each believe their solution to be the technically superior one, of course. That's Linux, man, that's choice. Free software is about choice, even at the expense of growth, and that's a Good Thing, it's what got us this far and it'll carry us to the future.

      No matter which office program you choose to write documents in, you usually have a choice to save them in the ODF format. Standards give you more choice. I can save all my documents, and then easily switch to another office program if I so choose to do so, without having to worry about accessibility. They need to make package managers compatible with the major formats out there so that users can have access to software. You said yourself it was possible, so it needs to be done then! That's my argument! Programmers would still be free to choose RPM or DEB, it would not take away that choice or freedom, I want there to be more choice and freedom, I want there to be more packaging formats, and as long as they make package management systems intelligent enough to be able to deal with different formats, that's completely possible.

      Linux users make a big stink about wanting standards like ODF and making office software read and write ODF, I'm saying they should make a big stink about having compatibility with at LEAST ONE goddamn packaging format. It's not technically impossible, at all, you just admitted it, so where is it. I'm not talking about getting on the command line and typing in "alien blahblahblah" I'm talking about integration with managers so users can point and click, because that is what will get Linux adoption and that's what I want to see. Making the argument that adding features to a system to improve it's use is a bad thing is ludicrous. Linux will ALWAYS have choice, and I will choose the Linux software that gives me more choice.

      I just don't find the whole deb/rpm debate to be as much of an issue as you're making it out to be.

      Fucking christ. I'm not arguing about DEB vs. RPM, I never was, and I don't care, those are just two formats that any developer should be ABLE to choose while still being able to get their software to any and all Linux users. What I am arguing, again, is that DEB packages should be installable on RPM managers, and RPM packages should be installable on DEB managers. If this can't be done because one package format lacks some metadata, it needs to be upgraded to include it, so that the API actually is useful . That way

      --
      Promote true freedom - support standards and interoperability.
    37. Re:Of course! by Yfrwlf · · Score: 1

      Oops, sorry about the all bold there at the end. ^^

      --
      Promote true freedom - support standards and interoperability.
    38. Re:Of course! by blackest_k · · Score: 1

      yes forums and message boards are far better, but who is going to tell them that. Getting good info from irc isn't easy particularly in a big channel. However if you make a channel say ubuntunewbies or something and moderate it fairly strictly
      you have the makings of a useful resource.

      Even if its just to have a few useful url's in the channel topic.

  7. Just put them on the top shelf. by Zerth · · Score: 4, Funny

    Just put them on the top shelf, since the kind of people who obviously don't read the box and think installing Windows hard will be too lazy to reach them.

    1. Re:Just put them on the top shelf. by Scholasticus · · Score: 2, Interesting

      I've been hearing about "The Year of Linux on the Desktop" for years. I think at this point many Linux distributions are ready for the desktop, at least for many common tasks. Perhaps one of the things we didn't take into account is that many home computer users are too lazy to learn something new.

      For myself, I don't care whether most people use MS Windows or OS X or whatever. I just want Linux and/or *BSD to be there for me, which is why I contribute what I can monetarily to various projects, including my preferred Linux distribution.

    2. Re:Just put them on the top shelf. by Scholasticus · · Score: 1

      I agree, there isn't anything wrong with those people. They're simply mistaken about the nature of the device they're using. It takes some learning and practice to use Windows and the Mac OS also. It even requires some knowledge to learn how to drive a car, or use a microwave oven, or a DVD player. "Too lazy" isn't necessarily pejorative; it simply means "unwilling to put in the necessary effort to perform a certain task." For example, I'm too lazy to learn how to replace the transmission in my car. I'd rather just pay somebody else to do it. I know people who are too lazy even to learn how to use email - they have their secretaries do it for them. This doesn't mean there's anything wrong with them - they're making a choice about what to do with their time.

      Nevertheless, if people choose not to put in the effort to learn some things about how to use Linux, they won't know how to use in Linux.

      My comment was only about the difficulty of introducing a new technology where one which does the same thing already exists, not an attack on people who do not wish to learn Linux. As I already stated, I don't really care what OS other people use, or if Linux ever has a larger share of the desktop/laptop market than it already does.

    3. Re:Just put them on the top shelf. by rhsanborn · · Score: 1

      Point taken. Perhaps I was a bit defensive (I do use Linux mind you) but the popular bent on here is that everyone should put in the effort to learn XXXX and if they don't they are stupid lemmings. Or something of the sort.

    4. Re:Just put them on the top shelf. by Anonymous Coward · · Score: 0

      I just have to point out - installing Windows IS hard.

    5. Re:Just put them on the top shelf. by TheQuantumShift · · Score: 1

      The Lazy would just sit there in their Rascal and squeal for a "STOCKBOY!" to get it down for them. If we really want to give them a miss, set up the display in the organic produce section.

      --

      Shift happens. Fire it up.
    6. Re:Just put them on the top shelf. by LarsG · · Score: 1

      I couldn't have put it better myself.

      On the time ting, there is also often the case that time is often a more scarce commodity than money is. If one simply isn't into computers, it just makes sense to stay with what one already is familiar with even if it means having to buy slightly more expensive hardware and paying the microsoft tax; it is exactly the same as paying the car shop tax instead of learning how to fix the transmission myself.

      --
      If J.K.R wrote Windows: Puteulanus fenestra mortalis!
    7. Re:Just put them on the top shelf. by Scholasticus · · Score: 0, Troll

      You're absolutely right. There is a marked bias on Slashdot against people who are unwilling to learn *insert whatever the commenter's favorite thing is.* Personally I find this annoying. I'll give an example why. When I was a kid, it seemed like all the adults in my life were spending a lot of energy encouraging me to learn various sports. I had no interest in doing so. I wanted to read books, play with my chemistry set, and see what would happen if I shot a bottle rocket down a toilet. When I was in my late teens I took up running to stay thin - that's the closest to an interest in sports as I've ever had.

      As far as I'm concerned, people can do whatever they want with their time, as long as they don't infringe the rights of other people. If this means they don't want to play sports, or learn Linux, or study Medieval Latin poetry, that's fine with me. When people ask me what I think they should do with their time (this happens occasionally), the most I'll say is "Do what makes you happy without hurting anybody else."

      I can understand why you became a bit defensive. Many Slashdotters are libertarians except when it comes to the things they want to force other people to do.

    8. Re:Just put them on the top shelf. by badkarmadayaccount · · Score: 1

      Id be only too happy to replace anything and everything on my car, but not when it unconditionally nukes my warranty. Heck, id love it to at least change my oil, and not pay the auto service shop manager's son $200 to do it. *grumble, grumble*

      --
      I know tobacco is bad for you, so I smoke weed with crack.
  8. To reduce return rates. by hellop2 · · Score: 1

    Make the free, ad-less, download-able games, aspect of Linux, a more prominent part of the desktop and I suspect there will be fewer returns.

    --
    How many more years will slashdot have an off-by-one error on your Score in your profile?
  9. Stupid people by Fizzl · · Score: 0, Redundant

    Are stupid.

  10. They ship with just a kernel... (Linux) by Anonymous Coward · · Score: 0

    No wonder people find it kinda... different.
    Esp. with tech stuff, the lingo matters, gringo.

  11. Eee by EaglemanBSA · · Score: 4, Interesting

    My eeepc was a whole lot more useful once I got a different distro on it. Average Joe isn't going to feel comfortable installing linux on his own, editing boot records and reconfiguring this and that for three hours before the computer becomes useful. They want to hit a button and have a useful operating system in front of them.

    That said, I've bought three eee's, one for me, my brother, and my wife. I've installed ubuntu and configured everything before giving them to the others, and they haven't had a problem since. My wife, who won't use windows because she's not used to it (she grew up with macs), says she likes ubuntu - I suspect her story would be different if she had to spend hours looking up instructions how to install it.

    --
    Quiz: True or False -- On a scale of 1 to 10, what is your middle name?
    1. Re:Eee by Yfrwlf · · Score: 1

      Because of the lack of CD/DVD-ROM? Sure, though now with Unetbootin you can easily install to, well, anywhere, easily.

      I plan on using USB sticks for all my Linux installation needs from now on, no more CD burning for me. Of course another cool way is to do it via your network through PXE and whatnot, but that's a little harder to set up than just a few clicks unfortunately.

      --
      Promote true freedom - support standards and interoperability.
    2. Re:Eee by Just+Some+Guy · · Score: 1

      I actually liked Xandros on my Eee. It booted quickly and ran great. My sole dislike - and it was enough to make me switch to eeeXubuntu - was that software upgrades were few and far between. Firefox 3 runs much better on this tiny system than Firefox 2 does, but I had doubts that it'd ever be officially supported.

      Basically, if you were happy with the versions of the software that came with it, it was great. If not, you were in for a rough ride.

      --
      Dewey, what part of this looks like authorities should be involved?
    3. Re:Eee by Nursie · · Score: 1

      Personally I'm a geek and I've not even moved from Xandros. It works fine, boots in about 10 seconds and does all the browsy/mail stuff I want.

      Frankly, the problem is probably that an Atom processor just won't run Word/Photoshop...

      And average Joe doesn't need to spend any time at all installing ubuntu, he just needs to learn the firefox icon. Or to click "Internet"

    4. Re:Eee by Anonymous Coward · · Score: 0

      In most cases I believe the need to install a boot drive is not required. The standard install does this quite nicely all by itself.

      Most of the installs have an array of software that makes for basic setup with a word processor, image editor, music player, messenger program, web browser, database & a few necessities like the calculator & note takers available. Most also include by default an array of games that just work but are quite basic.

      Difference in choice of desktop is the one thing that each different distro offers. Sometimes there is no choice & the result is basic & ugly. The alternatives with 3D manipulation surpass that of Mac/Apple & forget M$ bcoz they haven't been close for years.

      Mine works on an Eee 10" with 3D selected on Compiz & it works beautifully. It took a little setting up to get the screen size to work properly but in the end the result is brilliant & it works too!

      The desktop is the thing that makes it all worth sitting down to use.

  12. Mod Parent +1 Funny by ozphx · · Score: 4, Funny

    Games! Good one, sir.

    --
    3laws: No freebies, no backsies, GTFO.
    1. Re:Mod Parent +1 Funny by Anonymous Coward · · Score: 0

      Linux games are perfect for netbooks. It's 3D-heavy desktop games that lag behind Windows. Things like Frozen Bubble are perfect for lesser-powered systems.

    2. Re:Mod Parent +1 Funny by Anonymous Coward · · Score: 1, Informative

      Actually, not so funny. I'm running the latest version of Ubuntu with Wine right now, and here are some games that have more or less worked out of the box:
      World of Warcraft
      Starcraft
      Warcraft 3
      Counter-Strike
      Team Fortress 2
      Neverwinter Nights

      I've been so pleasantly surprised at how effective Wine is these days. Because of this, I don't even have a windows partition on this box anymore.

      Wine solves.

    3. Re:Mod Parent +1 Funny by Debian+Cabbit · · Score: 4, Funny

      Hey! Games like Spore and The Orange Box don't hold a candle to Tux Racer!

    4. Re:Mod Parent +1 Funny by Cley+Faye · · Score: 1

      Also, one of those have a linux client: http://nwn.bioware.com/downloads/linuxclient.html

    5. Re:Mod Parent +1 Funny by Anonymous Coward · · Score: 0

      Peppermint Patty twittered, she's wondering where here shadow got to.

    6. Re:Mod Parent +1 Funny by Anonymous Coward · · Score: 0

      This is why a better Flash Player for Linux is a must.

    7. Re:Mod Parent +1 Funny by Anonymous Coward · · Score: 0

      Games! Good one, sir.

      We are talking about games that run on a netbook. Linux has great advantages in this sector. Would be different on a high end machine though.

  13. More to this.. by LingNoi · · Score: 0

    According to Amazon the linux version is an 8.9" screen whereas the Windows XP version is a 10".

    If the Linux version is a gimped version then it's not a fair comparison.

    1. Re:More to this.. by Anonymous Coward · · Score: 1, Insightful

      The Asus eee 900 series which came in both linux and windows flavors, has an 8.9" screen, the newer 1000 series, which also comes in both flavors, has a 10.0" screen. Having attempted Ubuntu use on the desktop a couple of times a few releases ago, I opted for the windows 1000H. Unfortunately, as a nursing student, I need a box that will do it all, and do it right now. Including run all of my nursing software. Sure, I could probably set up some sort of VM to run Windows on it, and I'm sure if I looked hard enough I might be able to find some nifty program that would emulate the Palm OS giving me access to a lot of nursing freeware.

      That doesn't alleviate the fact that I need this machine as my primary laptop, its why I purchased it, so I can sit at a coffee shop for 4 hours at a whack and not worry about someone hopped up on chai pulling my laptop to the floor as he fumbles over the power cord. That and not having to lug around even more poundage than whats already in my backpack. Which means, again, that it needs to work, and work *now*, not work after I run into a problem and spend 3-4 hours scrolling through the Ubuntu forums or logging into the Ubuntu IRC channel and trying 4-17 various solutions that 'should probably work'.

      Don't get me wrong, the guys on the forums and IRC do their best to be helpful, but the simple fact of the matter is, in the time it takes me to find and implement a solution in Ubuntu, I could reinstall windows from scratch (if I had to) and be done with it.

      I find Linux a wonderful desktop for my mother in law who uses her machine for email, surfing and solitaire and has never installed another program in her entire life, doesn't need wireless capability, and doesn't run anything 3D.
      In a nutshell, Linux is great for people who don't mind tinkering while they are trying to get work done, but for the rest of us? Well......sorry guys...

    2. Re:More to this.. by Yfrwlf · · Score: 1

      Linux is great for people who don't mind doing email, surfing, and solitaire as well as office productivity, several other fun games, playing media, and several other things

      Had to fix that for you, because that's what you just said your mother in law did with it, and I assume that she obviously doesn't like "tinkering" like you said. Linux is much more plug and play now, you should seriously try a newer distro.

      Any way, you're right though to some degree don't get me wrong, I just think that Linux is for a lot more consumers than you do, but there are still a lack of Linux programs for several things on Linux you're right, and of course if you're needing somewhat "niche" programs then you really only have five options. Sometimes one of the first three options will just work and that'll be the end of it, but sometimes you're forced to do 4 or 5.

      1. Your company gets a cross-platform solution to begin with. This could be easy or hard, depending. Often you CAN find some company out there that makes Linux software that does what you need, so if this was kept in mind as one of the features for your company/organization, if they had standardized on it instead, life would be easier in that regard. After they've already made another purchase though of course it's harder to get them to convert, at least until it's time for their software renewal.

      2. Find that alternative yourself and use it as long as it's compatible with your company's software.

      3. Wine. Many programs "just work", especially if they are "basic" Windows programs that use the more basic API calls, but Wine is pretty good at even running complex games sometimes.

      4. VM.

      5. Windows.

      --
      Promote true freedom - support standards and interoperability.
    3. Re:More to this.. by LingNoi · · Score: 1

      Which doesn't really answer my question, does it?

      If the Linux version is gimped then of course it's getting returned. If they put a decent distribution on it that "just worked" they wouldn't be getting as many returns. After reading the story that doesn't seem to be the case.

      If you installed a gimped version of windows which didn't work it too would getting as many returns. It's basic lack of testing which is causing this although the summary makes a lame attempt that somehow Linux is an inferior product and that's why it's getting as many returns which is just stupid.

    4. Re:More to this.. by Anonymous Coward · · Score: 0

      3D nursing software? Sounds interesting. And you're not too shy to run that in a public place?

  14. Familiarity by nurb432 · · Score: 1

    Goes a long way. People ( for better or worse ) have been trained for over a decade to deal with windows. ( the mac crowd is smaller and doesn't count in this case )

    Being able to go down to the local super store and buy the stuff you see on TV and have it work is also important.. First time you buy that new shiny game and find it wont work due to that funny OS, back it goes.

    --
    ---- Booth was a patriot ----
    1. Re:Familiarity by Lumpy · · Score: 1

      If Microsoft had a consistent UI over the decade I'd agree with you. but With Vista the only offering right now I strongly disagree.

      Vista makes it hard for even a seasoned 20 year experience IT vetrans with Microsoft products to even find where the hell to configure a wireless adapter. Vista is more foreign in every way than the most obtuse distro of linux could ever be.
      There is not familiarity, Vista is as foreign as Cyrillic is to an american.

      --
      Do not look at laser with remaining good eye.
    2. Re:Familiarity by nurb432 · · Score: 1

      I dont include vista in the mix. I know too many people that stuck with XP for the same reason. "its too different".

      --
      ---- Booth was a patriot ----
    3. Re:Familiarity by tendrousbeastie · · Score: 1

      Are you sure you're not overstating your case just a little? If you're really honest? Vista is a little unfamiliar compared with XP, by definition, as it is a different operating system, if it was completely familiar there would be no difference and it would in fact be XP. But as more foregin than Linux, more foreign than Cyrillic to an Anglophone?

    4. Re:Familiarity by erroneus · · Score: 1

      The EXACT same thing is happening with Vista. Your response seems to presume that people are accepting of Vista -- they are not. Not only is this obvious to the individual such as myself who has been requested on numerous occasions to install XP over Vista (a task which is gradually becoming more challenging with newer hardware for which XP drivers are becoming more scarce), but to Microsoft itself where it has recently extended rights to install XP over Vista. Not only do people not WANT Vista, but Vista doesn't work with everything people need.

      Clearly familiarity does play a role factor into this user-rejection situation.

      But I find it most interesting how Linux wriggles into places. Initially, when people start using Linux on anything, they use their least important hardware -- the weakest, least-performing hardware they can find. Some people have pointed out that the "Linux version" of the MSI device has a smaller display than the Windows version of the device. I find that when people are shy to try something, they dip their toes into the pool first. This is still an important step before people start to feel comfortable enough to dive in.

      Just as in the growth of "alternative" political parties, Linux is at a stage where just being seen and heard about is an important step.

      Linux is not going away. If Linux were a commercial product, then perhaps the plug would have been pulled long ago, but it's not. One cannot look at Linux as one does with commercial products and therefore cannot have similar expectations. If theories about Linux held true, Linux would have disappeared with OS/2 long, long ago.

      Still, boosting the presence and identity of Linux is important... and important that it is presented in positive light. Linux is under a GPL2 license if I am not mistaken, but perhaps it needs a license shift to one of its own -- one that requires some sort of mention in every product or devices where it is used. I know my Westinghouse TV has Linux inside as does a lot of other consumer devices out there. Linux doesn't need BOLD recognition... just recognition... even humble recognition. It would be a relatively small price to pay for something these product makers didn't otherwise pay for as they would with Microsoft systems.

  15. Re:they don't know what they get until they open t by bondsbw · · Score: 2, Interesting

    But Windows XP is dead. Microsoft wants you using Vista, and Vista is one of the hardest OSes to learn after using XP. Microsoft will soon enough ban OEM installs of XP on netbooks, so this talk of XP vs. Linux is mostly useless.

    People come to me all the time, asking for help with setting up their wi-fi or trying to figure out some other off-the-wall issue with Vista. And I tell them, hell if I know... I wish they'd switch to Ubuntu. It is no more difficult to learn than Vista.

    --
    All my liberal friends think I'm a conservative, all my conservative friends think I'm a liberal.
  16. I'm not suprised by filesiteguy · · Score: 1

    People don't give a rip about the operating system. They just want WoW to work, they want to view their documents and they want their online pr0n.

    In addition, the hardware community is so blockheaded in that they'll support OSX (Unix) but not Linux.

    Case in point - I setup my father-in-law's wife with a new Dell Linux (openSUSE 10.3/KDE) system a few months back. Her only needs are eBay, email (AOL) and documents. Due to the various lack of support - both from their internet provider and hardware - I"m going down to their house today and downgrading them to Vista.

    She can work fine with about 80% of her needs, but unfortuantely, the other 20% isn't there.

    1. Re:I'm not suprised by Anonymous Coward · · Score: 0

      Case in point - Father in law's wife and pr0n. Wink !!!

    2. Re:I'm not suprised by tepples · · Score: 0

      In addition, the hardware community is so blockheaded in that they'll support OSX (Unix) but not Linux.

      If Mac OS X users on the whole spend a lot more money than Linux users, I don't see how it's blockheaded.

      Her only needs are eBay, email (AOL) and documents.

      Doesn't AOL have web mail now? Or are you talking about AOL dial-up Internet access?

    3. Re:I'm not suprised by Yfrwlf · · Score: 1

      If Mac OS X users on the whole spend a lot more money than Linux users, I don't see how it's blockheaded.

      Because porting drivers from BSD to Linux is cake, I guess?

      --
      Promote true freedom - support standards and interoperability.
    4. Re:I'm not suprised by tepples · · Score: 0

      Because porting drivers from BSD to Linux is cake, I guess?

      A lot of drivers run in those parts of Mac OS X that aren't based on *BSD. Besides, tech support is still a continuing cost.

    5. Re:I'm not suprised by Yfrwlf · · Score: 1

      You don't have to offer good support, or any support, for something. If it was easy to port OSX drivers to Linux, and it'd allow Linux users easy access to their hardware, it'd be smart of them to do that now wouldn't it.

      --
      Promote true freedom - support standards and interoperability.
    6. Re:I'm not suprised by ceoyoyo · · Score: 1

      Whenever a hardware vendor DOES support Linux they get yelled at by a bitter group (minority? majority?) that demands they immediately open source their driver. I can understand their hesitation.

    7. Re:I'm not suprised by swillden · · Score: 1

      Whenever a hardware vendor DOES support Linux they get yelled at by a bitter group (minority? majority?) that demands they immediately open source their driver. I can understand their hesitation.

      Except in rare cases where there is actually real competitive information in the drivers, open sourcing them is actually good advice. Even better advice is to start a sourceforge project, release hardware documentation and put one developer on it part-time.

      Also, I seriously doubt that anyone would be both sufficiently well-informed about the F/LOSS world to know that they're going to receive a few complaints about releasing a closed-source driver AND sufficiently clueless to believe that releasing closed source is the only way AND sufficiently thin-skinned that they'll care about the few random complainers.

      It's much more likely that hardware vendors don't support Linux because either there isn't enough money to be made supporting Linux to justify it, or they don't realize there's enough money to be made supporting Linux to justify it.

      --
      Note to ACs: I usually delete AC replies without reading them. If you want to talk to me, log in.
    8. Re:I'm not suprised by Eskarel · · Score: 1
      Well, when you take into account that Apple, while a bunch of smarmy jerks, don't have the general disdain for closed source that the Linux community does, it's not really blockheaded at all.

      Kernel interfaces change frequently, with no regards for backwards compatibility, and linking into the kernel with a closed source module is considering akin to genocide.

      The linux world is my way or the highway, which is the prerogative of the community, but as I've said before, if you act like a tool don't be surprised if no one wants to play with you.

    9. Re:I'm not suprised by filesiteguy · · Score: 1

      sorry for the delayed reply -

      The reason I say, blockheaded, is because OSX and Linux are not far off. I don't see why hardware mfgrs don't make drivers for Linux if they're already doing Unix drivers.

      AOL does have web mail. I got her onto thunderbird to access the email and it just kept timing out.

    10. Re:I'm not suprised by filesiteguy · · Score: 1

      Well, that's my argument.

      However, I'm a PHB, so what do I know?

    11. Re:I'm not suprised by tepples · · Score: 1

      I don't see why hardware mfgrs don't make drivers for Linux if they're already doing Unix drivers.

      Because the only thing "Unix" about Mac OS X is Darwin. If something is not in Darwin, porting isn't as easy as the recompile and debug cycle that you're probably thinking of. For example, Mac OS X doesn't use X.Org's X11 server at the base of the graphics stack like *BSD and *Linux do. Instead, it runs X11 on top of Quartz, and the driver model differs between X.Org X11 and Quartz.

      I got her onto thunderbird to access the email and it just kept timing out.

      It might keep timing out if the e-mail provider doesn't offer IMAP or POP3. The more proprietary e-mail providers tend to do that.

  17. Marketing would fix that by xzvf · · Score: 4, Insightful

    People don't want to be trained. They want to be sold. The problem with Linux on the consumer desktop is nobody is selling it to them. Apple marketing makes a different machine cool and worth investing the time to learn. Maybe treating the netbook like a web/mail appliance instead of a small computer would help manufacturers do a better job of satisfying the customer. What are some stats from other netbook makers?

    1. Re:Marketing would fix that by Darkness404 · · Score: 2, Insightful

      The problem is, you then get into the "one device for every app". Such things become later abused by hardware and software makers to the point that you can only have "one device for every app". Think of it this way, if they marketed a netbook as only useful for checking e-mail, they might as well leave out all the games, heck, why not take out the entire package manager! Then we get to the point where the OS is not usable as a computer but it becomes a one or two application device. Now, us geeks are of course going to quickly change the OS and have a good computer, but what about Joe Sixpack who looks at a netbook and thinks its just $400 to check e-mail and surf the web, something that his $250 iPod Touch can already do, so they ignore it. And so when Joe Sixpack ignores it, and when businessmen ignore it because it doesn't run Windows out of the box, nor have more applications installed on it than their smartphone, there's little market left over except for the /. crowd which isn't enough to have multiple competing brands and lower prices.

      --
      Taxation is legalized theft, no more, no less.
    2. Re:Marketing would fix that by drakken33 · · Score: 2, Interesting

      I agree. My local Sainsbury's are marketing netbooks as cheap alternatives to laptops. They all run WinXP but I can see how people would be disappointed that their new 'laptop' is so different from their desktop or big laptop if they get Linux without knowing what they're buying.

      People don't complain that their mobile phone doesn't run Windows (unless they have a WinMo phone in which case they do complain ;o)) and some of those people use their phones for more than phone calls and SMS. I think marketing netbooks as cheap devices for email, web browsing, chat, casual games and maybe a few other tasks rather than as small, cheap laptops would help people to not care that a Linux netbook isn't running Windows. I see netnooks occupying the space between smartphones and low end laptops.

      --
      Andy.
    3. Re:Marketing would fix that by AndGodSed · · Score: 1

      Good Post.

      That is more a failing of the hardware vendor than of the software installed.

      Since Linux will run better than Windows on these netbooks I find it strange that vendors have not included more software for these things.

      I am willing to bet that one can run a full installation of Ubuntu/PCLOS or any newish desktop Linux more than satisfactorily on one of these. In fact I know of at least one geek who installed Ubuntu on his EEEpc.

      It is sad that by design the hardware vendors are limiting the linux versions by design to large smartphone net devices...

      Also, you forget that the average /. crowd is not really a market for these things since the average /.er is dirt poor.

    4. Re:Marketing would fix that by Burz · · Score: 1

      There are many free things that catch on with the public without massive marketing campaigns.

      Consider Firefox, which was mainly a word-of-mouth effort. We were 'selling' a program with a consistent UI that made all the features readily discoverable. Firefox also has a simple identity: When you sit down in front of a Firefox, you know what UI and features you're getting. And when others modify Firefox outside of Mozilla's purview, they are forced to change the name so that "Firefox" doesn't become meaningless to the average end-user the way "Linux" has.

      In short, no one other than the most avid techies know just what they are getting when they are sold/given a "Linux" system.

      From the standpoints of marketing and tech support, its a nightmare.

    5. Re:Marketing would fix that by ceoyoyo · · Score: 1

      And that's why Linux netbooks are getting returned. Nah, people don't want training/help files/a manual. They want advertising! We can't afford advertising. Oh well.

      You noticed that the post you replied to was talking about the original Macs? One of the first really successful personal computers? Perhaps you've noticed all the books on Office, Photoshop, Windows, etc. in any bookstore's computer section?

      The article itself is about people buying Linux computers and then returning them. That's an opportunity. A LOST opportunity. And no, advertising doesn't really help once someone has already bought the product.

    6. Re:Marketing would fix that by The+Gaytriot · · Score: 1

      I think the problem with this is that they really are low end laptops. They really are full blown, albeit weak, computers. On top of this, they look like little laptops so people assume that they will be getting a little laptop.

      The problem is that the distros on these machines are tweaked to provide easy access to the applications and all the stuff that comes preloaded on the laptop. They are not designed to make customizing settings and installing software easy, they are made to have basic, iPod like useability. This is fine and dandy until a user wants to install software or even change the wallpaper. This is a pain on the Acer netbook, most users will have no clue how to do this.

      The problem is that all of this stuff and much more is easily possible on a netbook, but the OS has been locked down and dumbed down to make it simple to use, and not simple mess with and customize.

      --
      Srsly u guys. U guys, srsly.
    7. Re:Marketing would fix that by drakken33 · · Score: 1

      They may well be able to do all the things a low end laptop can do, as observed by the netbooks running Windows XP, but that doesn't mean that that's how they should be marketed. The 10" models and the WinXP models are blurring things a bit though.

      I maintain that they should be set up and sold as a cheap machine mainly for Internet type tasks (email, web, chat, etc), somewhere between a smartphone/PDA and a low end 'proper' laptop. A customised Linux OS would be perfect for that and when marketed in that way people wouldn't expect Windows and could be happy with a Linux OS.

      I don't know how big the market is for something like that but if someone buys one expecting to run Office or other Windows software they may be better off with a cheap 'proper' laptop anyway. I can't even imagine how usable an office suite is on the 10" 1024x600 screen on the latest Eee PC.

      --
      Andy.
  18. Amazing. Half assed installs cause returns by Lumpy · · Score: 5, Insightful

    MSI's install of linux is a piece of garbage. They barely made it run and it's junk. now they are bitching that their half assed work causes returns?

    How come the ASUS eee flys off shelves where it's available and people that own them that are not techies love them in their linux install?

    Oh wait, ASUS did not half ass the linux install. Ahhhh.

    It must be linux's fault then.

    The story headline needs to be changed... "MSI does crappy work again and bitches about it shifting blame to XXX."

    --
    Do not look at laser with remaining good eye.
  19. Hey, this is a huge success! by Anonymous Coward · · Score: 2, Insightful

    All in all, it's amazing how few returns there are for linux - note how the representative says that the return rate is four times higher. Unless the machines are failing all over, and they aren't or we'd be hearing about it, the return rates are at worst a few per cent of all machines sold. More likely the actual rates are less than a per cent.

    If even one per cent of Windows customers return the machine, that means that the Linux return rate is four per cent. In other words, 3 per cent of customers decide that Linux is a defect they weren't told about, and 1 per cent return it for other reasons, and 96 per cent are more or less happy with the product. That's a success in my book.

    Of course, some of the 96 per cent will replace Linux with a pirated Windows install, or get a friend to do it, but even that won't change the conclusion much. It makes sense since most people are happy with web surfing, email, a music player and basic office stuff. Linux provides all that in a usable package.

    1. Re:Hey, this is a huge success! by Yfrwlf · · Score: 1

      Right, and I haven't gotten my paws on a triple-E yet but the UI on there looks pretty simple to me, however it could simply not be what some consumers want in the sense that some are either looking for Windows because they have certain Windows programs they think they need or actually need, or simply want, or they were expecting a desktop.

      I think that installing Linux + Gnome or KDE might see less returns. I think that in some consumer's minds, having that big interface with huge buttons might make it seem more like a toy and they might feel trapped in that walled garden, even though in reality they aren't completely trapped, but having a desktop and an easy way to install more software and such (I don't know, maybe it is easy to install more software on the stock triple-E install?) they might enjoy one of the more "normal" Linux desktops instead. I think Asus should make a "normal" desktop available for selection from the login screen, or something.

      --
      Promote true freedom - support standards and interoperability.
  20. Soo... by deadcrickets · · Score: 0

    What they mean to say is that these customers visited pron sites and couldn't install the "codecs" that were offered.

  21. Re:they don't know what they get until they open t by Chaos+Incarnate · · Score: 5, Insightful

    The OS may be no more difficult to learn (for everyday use; if you're a power user, though, XP -> Vista is still easier than XP -> Ubuntu), but then you also have the added learning curve of replacing every single application except possibly Firefox, if they weren't using IE before.

    --
    Benford's Corollary to Clarke's Law: "Any technology distinguishable from magic is insufficiently advanced."
  22. ya, really by zogger · · Score: 2, Informative

    Where are the half price (whatever) cheap refurb units being sold for these netbooks then?

    1. Re:ya, really by whimmel · · Score: 1

      My guess would be to keep a close eye on woot!

      --
      Does the name Pavlov ring a bell?
    2. Re:ya, really by EVil+Lawyer · · Score: 2, Funny

      He wanted to know where to get a refub netbook, not bluetooth headset.

    3. Re:ya, really by EVil+Lawyer · · Score: 1

      FYI plenty of retailers will repackage these as "new" if there are no external signs of use.

  23. People don't want to learn? by zach_the_lizard · · Score: 1

    People don't want to learn something new concerning computers? I am SHOCKED, absolutely shocked. Of course, this may be due to MSI's crappy version of Linux (according to other /.ers). I think an Ubuntu install or some other easy to use distro would do the trick. I'd go with SuSE with KDE 4.1.2 at the moment, but when KDE 4.2 comes out, SuSE's backports will become much less valuable.

    --
    SSC
  24. Take care of your own product, by gzipped_tar · · Score: 4, Insightful

    rather than blaming the users who "don't want to spend time to learn it". Customers buy your product because they need it, but few would learn it the hard way without well-organized, easy-to-follow documentation. Invest in supporting and documenting your own product and users will be happier, not angrier.

    --
    Colorless green Cthulhu waits dreaming furiously.
    1. Re:Take care of your own product, by Fred_A · · Score: 1

      Because you've ever seen a user read documentation ??

      Photos or it didn't happen !

      --

      May contain traces of nut.
      Made from the freshest electrons.
    2. Re:Take care of your own product, by Zoxed · · Score: 1

      > Customers buy your product because they need it...

      You must be new to capitalism :-)

  25. Laptop returns are 1000x higher for Windows than L by dUb · · Score: 2, Insightful

    If we compare overall return rate we could notice that Windows computers are more often returned than Linux computers.
    Reason might be that people do not know what they get with Windows laptop. They get under-power hardware with software which actually requires more power.

  26. Dell Ubuntu Laptop not quite ready out-of-the-box by russbutton · · Score: 1

    I recently purchase the cheap Dell Ubuntu laptop, for my kid to use at school, with the expectation that everything would work out-of-the-box. But of course the wireless network device didn't. As it turns out, it did have support built into the kernel, it required that an alias be configured in /etc/modprobe.d. If you want the Caribou Barbies of the world to be able to use Linux, then little things like this need some attention.

  27. Wiki explanations before getting network to work? by tepples · · Score: 0

    I never needed a manual I chose to read Wiki explanations for specific tasks.

    I'll assume that your run-on sentence was intended to have a semicolon after "manual". But I don't know how wiki explanations can be so useful if you don't already have networking up.

    but after I told [my brother] the things he needed to know everything works just fine.

    Most people buying netbooks don't have access to you. Who will train them?

    If you drive your old car for a couple of years and the new one has the AC knob in a different place will you sweat?

    Mac OS and GNOME put Cancel (brake) on the left and OK (gas) on the right. Windows and some other environments do it the other way around.

  28. no surprise there by Anonymous Coward · · Score: 0

    Is anyone surprised?
    I personally know a few people that went out and bought EEEs that ran Xandros, were marvelled for the first few days, then tried to use bluetooth usb sticks which didn't get recognized, xandros' kde 3.4 obex support is useless so there's no transferring files to the EEE, tried to use external (better) webcams and they didn't work, there's no installing yahoo messenger and pidgin didn't support video/audio, and a whole range of problems. So they returned the linux EEEs and bought the XP preinstalled ones..

    1. Re:no surprise there by Zerth · · Score: 2, Insightful

      Since you are posting as AC, I'm guessing "a few people" is longhand for "I"

    2. Re:no surprise there by GuldKalle · · Score: 1

      ...Or maybe it's shorthand for "my strawman"

      --
      What?
    3. Re:no surprise there by Anonymous Coward · · Score: 0

      Same AC as GP. Nice going with those suppositions low-id /.er.
      Actually no, it isn't just me as I'm knowledgeable enough to know what I'm getting into when buying computers.
      I was asked by friends (and friends of friends) to take a look at their linux eeepcs because they didn't know how to do various tasks or why relatively simple tasks didn't work as expected or at all. As installing Ubuntu for them would have turned me into free support service I preferred to tell them to return the notebooks and get the ones they'll be much happier with.

    4. Re:no surprise there by Anonymous Coward · · Score: 0

      Since he is posting as AC, I'm guessing it wouldn't have made a damn difference. "I" = some anonymous guy on the internet, "a few people" = some anonymous guy on the internet.

    5. Re:no surprise there by Yfrwlf · · Score: 1

      Skype has video and I heard that was installed by default, and of course there are several other Linux IM clients which do video which should be default instead of Gaim. I like Gaim but I am just surprised it's still the default when there are several options with video support that are cross-protocol. At least I think there's more talk about adding that support to Gaim but I know at least one of the main developers isn't interested in it's adoption, as he told me directly.

      --
      Promote true freedom - support standards and interoperability.
    6. Re:no surprise there by Anonymous Coward · · Score: 0

      When you're a "registered member/in crowd wannabe", You've got to be either 1.) Stupid to be registered: Because you're so easily tracked here it is not even funny OR 2.) You don't get misinformed as much, & certainly not by the "Pro-*NIX flock of lemmings" around here either. Watching the registered sheep/"in crowd wananbes" here @ /. state all kinds of FUD and mistruths (or partial truths only), if not outright errors quite often here? One's better off listening to A/C's.

    7. Re:no surprise there by Anonymous Coward · · Score: 0

      Since you are posting as AC, I'm guessing "a few people" is longhand for "I"

      Nice attempt at deflecting the OP's argument. But their posting as AC doesn't make any of the points in that post less true.

      That's why the article is about higher rates of return for Linux machines. But fine, keep your head in the sand.

  29. Boot-CD/DVD images by Animaether · · Score: 1

    Three hours of doing that may be fun to you, but as you point out - not for most. I wouldn't find it fun at all.. I do like tinkering with my computer, but I prefer tinkering with it from a known-good state, instead of a known-iffy state; that way if I get the thing in an unknown-fubar state, I can go back to known-good instead of back to known-iffy.

    That's why I love the projects sprouting up that offer CD/DVD images of distributions that you just pop into the drive, give it a run, and if you like it - install it on the machine permanently. It's not quite 'out-of-the-box', and if you don't have another machine then the lack of "Order your CD/DVD online!" is annoying. But it's much, much, better than messing about with either the crappy pre-installed stuff or a generic distro that you'd still have to tweak left and right.

  30. Fixing some manufacturing stupidities. by Zombie+Ryushu · · Score: 5, Interesting

    Alright, couple things. Yes. It is true that the vast majority of the general public don't want to learn how a computer works.

    But I see some fault by manufacturers too. Couple things.

    Stop shipping laptops with relatively unknown "Lets evade the MS Tax" Linux distros with little support or documentation. This whole "Get a Linux computer so we can pirate Windows" thing has gotta stop.

    From now on, contract with the BIG BOYS in Linux, Red Hat, Mandriva, Ubuntu, Suse. No more gOS. no more *insert Bizzare distro no one has ever heard of here* distro.

    Make sure all your drivers for your cards work and can survive things like Kernel patches.

    Stop shipping broken configurations. If my Screen can support 1200x800, it better not be set to 1024x768.

    Stop Advertising Linux as "Almost Windows" or "Sort of Windows" - Advertise Linux as - Linux. Put a big Penguin sign up next to the row of Linux Laptops, and say "These are Linux Laptops." and if they are

    Install Wine on Linux Laptops. Show customers that they can take their Windows applications with them where Applicable.

    1. Re:Fixing some manufacturing stupidities. by Anonymous Coward · · Score: 0

      This whole "Get a Linux computer so we can pirate Windows" thing has gotta stop.

      Not so much as attempting to associate linux with piracy (or even worse... with Windows) has to stop.

      Busted!

    2. Re:Fixing some manufacturing stupidities. by Locklin · · Score: 1

      Mod parent insightful. This is the insight these OEMs seem to be heavily lacking. The only thing:

      Make sure all your drivers for your cards work and can survive things like Kernel patches [or upgrades].

      You are probably going to have to explain that this is only going to work with open source drivers and why.

      --
      "Knowledge is the only instrument of production that is not subject to diminishing returns" -Journal of Political Econom
    3. Re:Fixing some manufacturing stupidities. by Anonymous Coward · · Score: 0

      I love to drink Wine, but leave the Wine emulator off my pc. Windows Viruses can stay on Windows thank you very much.

    4. Re:Fixing some manufacturing stupidities. by gzipped_tar · · Score: 1

      > Stop Advertising Linux as "Almost Windows" or "Sort of Windows" - Advertise
      > Linux as - Linux.

      I agree this is the sane approach. IANAL but advertising Linux as "Almost Windows" or "Sort of Windows" would probably be false advertisement plus trademark infringement.

      --
      Colorless green Cthulhu waits dreaming furiously.
    5. Re:Fixing some manufacturing stupidities. by Anonymous Coward · · Score: 0

      1280x800, which is what my Dell Studio 1535 has, just sucks.

      I had an old Dell 600M that ran at 1400x1280. Usable in a 15" screen.

      My 2 month old Dell Studio feels like it is missing 30% at the bottom of the screen.

      To really get me mad, there's no remote desktop server even though I have "Premium". It came with Vista 64-bit.

      1280x800 max resolution is just crap today unless you run 1 app at a time and you're my grandmother.

    6. Re:Fixing some manufacturing stupidities. by blind+biker · · Score: 3, Interesting

      I bought my Eee PC with Xandros. It had a few extremely good applications, like the Asus 3G modem app, which is better than the one Huawei bundles with their 3G modems for Windows. Xandros works fine in general, too, but my big, huge gripe with it is that the default installation consumes more than 3/5ths of the SDD, and you cannot remedy this by removing apps (or games) which you don't need, because someone at Asus decided that Xandros has to be installed in UnionFS! Having less free space on the SSD, apart from the obvious disadvantage, also diminishes the places where dynamic wear levelling can spread out the writes.

      Anyhow, my point is that Xandros COULD have been a very decent OS for the Eee PC, if only Asus had a fricken clue. Have a minimum installation with OpenOffice and Firefox, and let the user remove and install what they want. This goes to the heart of the OP, rather than the topic of the original submission.

      --
      "The agriculture ministry is not in charge of Gundam" - Japanese ministry official.
    7. Re:Fixing some manufacturing stupidities. by cstacy · · Score: 1

      Alright, couple things. Yes. It is true that the vast majority of the general public don't want to learn how a computer works.

      But I see some fault by manufacturers too. C

      The fact that you see any "fault" whatsoever in the desire of the general consumer to have an out-of-the-box perfectly running computer with intuitive user interfaces and the familiar assortment of applications...is why Linux will never succeed there. Linux is for geeks, by geeks, and the geeks don't even begin to comprehend this. Unix-based computing is already available and embraced by the general public. It's called "Macintosh", because Apple fully comprehends this, and did something about it.

    8. Re:Fixing some manufacturing stupidities. by galloglas · · Score: 1

      Heck YES! I thought I was a computer idiot because I always had trouble with windows. I switched to Ubuntu and its friggin awesome! The retailers or manufacturers are just being lazy and not setting their crap up right. The people that buy it are pseudo-intellectual wanna be computer geeks... or wanna be hackers that google "windows hacking tools".

    9. Re:Fixing some manufacturing stupidities. by Anonymous Coward · · Score: 0

      +1

      I agree 100 %

    10. Re:Fixing some manufacturing stupidities. by Just+Some+Guy · · Score: 1

      The fact that you see any "fault" whatsoever in the desire of the general consumer to have an out-of-the-box perfectly running computer with intuitive user interfaces and the familiar assortment of applications...is why Linux will never succeed there.

      The Eee PC ships with Firefox, OpenOffice, a slick little app launcher, a passel of games, and a bunch of Google icons on the first launcher tab. Honestly, if you can't apply your Windows experience to using an Eee, then you are broken.

      --
      Dewey, what part of this looks like authorities should be involved?
    11. Re:Fixing some manufacturing stupidities. by jdeisenberg · · Score: 1

      'From now on, contract with the BIG BOYS in Linux, Red Hat, Mandriva, Ubuntu, Suse. No more gOS. no more *insert Bizzare distro no one has ever heard of here* distro.' In fact, Mandriva is offering to OEMs a version called (see http://www.mandriva.com/enterprise/en/company/press/mandriva-announces-a-new-solution-for-netbooks-mandriva-mini") Mandriva Mini which will be customized for their particularly hardware.

    12. Re:Fixing some manufacturing stupidities. by ion.simon.c · · Score: 1

      Hooray! I get to self-link!
      Relevant comment on general intelligence here:

      http://www.metafilter.com/75387/Sarah-Palins-Poujadist-Agenda#2286250

    13. Re:Fixing some manufacturing stupidities. by ion.simon.c · · Score: 1

      Dogg. Please use the "footnote" [1] style of linking as demonstrated in this post. It greatly improves the flow and readability of your words.

      [1] http://en.wikipedia.org/wiki/Footnotes

    14. Re:Fixing some manufacturing stupidities. by Anonymous Coward · · Score: 0

      Wear leveling works even with a full drive which is kind of the point of wear leveling.

    15. Re:Fixing some manufacturing stupidities. by blind+biker · · Score: 1

      STATIC wear levelling works that way, not DYNAMIC! Can't you see bolded text?

      --
      "The agriculture ministry is not in charge of Gundam" - Japanese ministry official.
  31. Just like MS notebook by fermion · · Score: 0, Offtopic
    I would love to pay $2000 or less for a high performance laptop but I don't like the fact that I have to pay for Vista when Autodesk software prefers XP, the fact that every time I plug in a USB drive or a camera it wastes time trying to load a device driver rather than just mounting it as a generic external volume, that I have to run AVG, Adaware, and Spybot periodically to make sure that nothing nasty has gotten on the machine, and that the there is conflict in the Java system between MS and Sun, which means that sometimes some my visualization apps don't work. Not to mention general lack of a Firewire 800 port for my external hard disks. And that the cheaper machine is a little heavier and much bigger.

    So, since I know what I need, I buy an Apple, add XP to it, and go on my merry way.

    --
    "She's a scientist and a lesbian. She's not going to let it slide." Orphan Black
  32. Re:Dell Ubuntu Laptop not quite ready out-of-the-b by Yosho · · Score: 1

    For what it's worth, your experience might be an exception. I recently acquired a couple of Inspiron 1525N's at work, and all of their wireless adapters worked perfectly out of the box.

    To be fair, though, the volume control didn't work, and I had to unload the winmodem driver to get it working.

    --
    Karma: Terrifying (mostly affected by atrocities you've committed)
  33. Not surprised by cuby · · Score: 1

    The average guy takes Linux like a 2 series OS, that is hard and doesn't have their programs of choice... They don't want to learn it. Just the name scares them.

    Moreover, some of these consumers don't even realise that a PC can be shipped with something that is not windows.

    --
    Math is beautiful... e^(pi*i)+1=0
  34. The really scary thing by Anonymous Coward · · Score: 0

    is that most of these stupid people are probably going to vote for Obama. Stupid is as stupid does.

  35. That's why I bought an Acer Aspire One. by Anonymous Coward · · Score: 0

    Their Linpus light (a spin of Fedora) sucks less than the other netbook Linuxes, Fedora repos are already configured, you can install anything you want throught yum, etc.
    Granted, it's not perfect, but, as an Ubuntu fanboy, the fact I'm still keeping it after two months tells something, I guess.

  36. new tags sucks by dvh.tosomja · · Score: 0

    Why there is 2x "os" tag? Or for the love of god, separate them properly with commas

  37. Stupid companies by BadAnalogyGuy · · Score: 1

    Mock stupid people.

    1. Re:Stupid companies by Fizzl · · Score: 1

      I demand an analogy!

  38. Hardly surprising by Threni · · Score: 1

    I've just bought an Acer Aspire, and I'm a bit surprised at how much trouble it can be to get the built in hardware to work. The audio doesn't work on the webcam software. Why? Why not fix it before you ship it, or use software which works out of the box. I'll just load up the browser. Firefox 2? Huh? I want Firefox 3 - hasn't there been a lot of work on the html engine, and security fixes? It must be easy to upgrade right? Wrong. A lot of the supplied apps oddly need to use libraries which are part of Firefox 2 but not 3, so you have to do a little nerdy initiation ritual to get them working again once Firefox 3. Why? Why not ship with Firefox 3? Ubuntu 8.4 does. How hard can this be? The UK Acer site doesn't even work properly - missing images and hard to locate information. I think these devices are selling despite, and not because, of the support and marketing of Acer (I have no real experience of the Asus models). It's no wonder that people are having problems.

    It's a console, dammit - you're selling loads of identical boxes - it's not like Acer has to support different types of Acer (other than the choice of hard drive or solid state drive). The supplied OS is a bizarre crippled version of an old version of Fedora. I don't understand why they didn't ship a modern Ubuntu, for example - I can't believe they'd find it hard to locate developers who'd happily help customize it a little for quick booting (fixed hardware so no need to spend time every boot looking for networks, raids, etc etc which will never be present for 99% of users). It turns out that it's trivial to install the current `desktop` Ubuntu on it, but again, this isn't something which most Linux newbs are going to be able to do. Doing so, however, means you're going to me much more likely to obtain help from the Linux community than if you try and get help for Fedora 8 (crippled retro edition).

    This is a perfect opportunity for Linux enthusiasts and journalists to make the case for an easy transition to Linux. If this story is true then it's looking like it's being wasted.

  39. Why do they choose these distros? by Kjella · · Score: 1

    It's like the answers to half the problems (except those that don't understand it's not Windows) is to install the Ubuntu Netbook remix. Instead there's usually some wierd distro like gOS, Linpus or whatever coming as preinstalls. I thought it was the same thing back when Wal-Mart would sell Linux PCs with Linspire. Why is it they pick these oddball distros? Is it because these are the "business partners" that talk the right talk with the vendors? Why not partner with the popular distro with a huge userbase, community and experience making the already popular product work on your hardware? Does Canonical want such a huge chunk of cash for doing it? Or is there some other reason here I'm missing? I just don't see the rationality behind what they're doing.

    --
    Live today, because you never know what tomorrow brings
    1. Re:Why do they choose these distros? by thetoadwarrior · · Score: 1

      My guess is someone has paid them in hopes to get the distro's userbase to grow. Or maybe MS is paying them to damage Linux's reputation by picking shitty distros. ;)

      But I agree with you that these people should be using something like Ubuntu. Their forums alone are paramount for quick newb friendly help.

  40. learning curve is inevitable by ariefwn · · Score: 1

    i remember the first time i use windows. version 3.11 it was. i didn't even know how i need to press alt tab to go to mixer apps for turning down a MID file screaming. going from DOS to win requires learning. people now got lucky as for linux at least the interface not as bad as win3.11 :)

    but hey, some people feel better to depart with more money and got married with microsoft.. well, that's their choice.. that's why there is an XP option for netbook

    --
    fvck b3ta!
  41. Return rate vs sales rate by Anonymous Coward · · Score: 0

    I'd love to see the numbers that they used to make the statement that the return rate is at least four times higher for Linux netbooks than Windows XP netbooks. Compare those numbers with the number of sales of netbooks running Linux vs Windows.

    If they're selling 4 times the number of Linux netbooks as Windows ones, you'd expect the return rate to be 4 times as high. It's easy to draw misleading conclusions from data, and present those as fact.

  42. Re:Amazing. Half assed installs cause returns by deniable · · Score: 3, Informative

    Have you ever run an apt-get dist-upgrade against the out-of-the-box ASUS repositories? They had some real blunders in those updates including tools stop working, icons disappearing, etc. I haven't bothered to patch for a while so hopefully they've got their not half-assed Linux install sorted out.

    I'll probably install Ubuntu on mine when I stop using it for a kitchen computer / photo viewer.

  43. Don't blame Linux: Blame yourself. by Flipao · · Score: 1
    I'm probably not going to be the only one saying this, but I almost feel the need to shout it...

    They don't want to spend time to learn it so they bring it back to the store.

    People have no problem learning how to use a phone or PDA, some of which already use Linux, people have no trouble using TiVO, which uses Linux. People can figure out how to operate games consoles, portable media players, etc... all of which are becoming increasingly complex, and some of which use Linux. Even in the context of desktop computing, people have no trouble learning to use Macs... From a usability perspective, users shouldn't even need to know what OS they're running, let alone "learn" how to use it.

    1. Re:Don't blame Linux: Blame yourself. by bemo56 · · Score: 0

      You seem to be forgetting that most of the devices you mentioned running Linux, are wrapped in a custom GUI that hides nearly all similarities to what users expect a computer to be (i.e "Windows"). When a everyday-joe picks one of these netbooks up, he is presented with a GUI that matches the usability paradigms of a "Windows" Machine, leaving the user to except it to work like a "Windows" machine. Thanks to dumb manufacturers choosing a cut-down Linux distro that looks like a poor clone of windows. Add buggy drivers and software, and your left with a user that is confused his "broken" pc wont act like the one at home.

      The Eee PC on the other hand has been a relative success. Its GUI is like a PDA mated with a Fisher-Price computer. You click on the "Internet" button to browse the net, the "Documents" button to write documents.

      This dumbing down removes most of the mental connections with the "Windows" box at home, and gives users a system that is more like TiVO or any of these embedded linux systems.

      None of these embedded systems uses a GUI that looks anything like a computer. The XBOX 360 has been called a PC clone for ages, however its GUI is extremely different to Windows. Most of these embedded systems run like a menu on a DVD, i've yet to meet anyone that can't use a DVD player after an hour of practice.

      This dumbing down IMHO is really the best way for users to accept these new netbooks. To be honest anything beats the buggy junk these manufactures keep dumping on us.

    2. Re:Don't blame Linux: Blame yourself. by cyber-vandal · · Score: 1

      People do have problems learning to use a phone because a lot of their UIs are appalling too.

  44. Another reason: laptops in general by BadAnalogyGuy · · Score: 2, Insightful

    Many users have no qualms about blowing away desktop PC and reinstalling. The same cannot be said for laptops.

    Desktops are typically pieced together from standard hardware components. Mouse, Keyboard, Monitor, x86-based chipset. All these things are supported out of the box for Windows (and Linux). Even in the worst case scenario, the user would still have the VGA graphics and a mouse and keyboard for input.

    But laptops are put together using all sorts of specialized hardware. Touch panel input. Scrolling zone on the touch panel. LCD backlight drivers. Specialized keyboards. Built-in wifi. Assuming that the Windows (or Linux) disk comes with the correct drivers pre-packaged is dangerous. You may be left with a laptop in which half the hardware is not working because it didn't get the correct drivers installed during setup.

    It's safer to assume that the restore CD contains the correct drivers and simply backup from that. It also means having to go through and uninstall all the crap bundled in there. But even that is difficult to do since you never know if the bundled program is something critical (like audio or DVD).

    Add to this that you may be swapping out the OS for something almost completely foreign, and you have set your users up for severe disappointment and given them nowhere to turn unless you provide them exactly what they want up front. They don't have any option except to return the laptop if they are not satisfied with it.

  45. Re:Off course! by noshellswill · · Score: 0

    Get a GNU blow-job and shut-the-byteboyz-fuck-up. You're a stain and a loud, drifting noiz. Get on the melting iceberg and drift away.

  46. This is why the Microsoft monoculture is bad by Haeleth · · Score: 5, Insightful

    Back in the '80s and early '90s, people coped perfectly well with competing computers and operating systems. Sure, an Amiga was a bit different from an Atari, which was a bit different from a PC, which was a bit different from a Mac, which was a bit different from an Archimedes... but so what? People coped, just like they cope with the way every washing machine or DVD player today has a different interface. When you started using computers, you became computer literate, just like everyone's more or less washing-machine-literate and DVD-player-literate. And once you're literate in a technology, you can learn to use any form of it relatively easily.

    What the Windows monoculture has done is to destroy computer literacy among most users. Now, instead of learning to use a computer, people are trained to use Microsoft Windows. Instead of learning about launching applications and using word processors, they're trained to click on the big button at the bottom left of the screen that says "start", then to click where it says "Microsoft Word". And so as soon as that button turns into a picture of a foot at the top left of the screen, and the icon they're looking for says "Word Processor", they're left bewildered and uncomfortable.

    Of course, this has now bitten Microsoft too: it's one reason why Vista and Office 2007 are so unpopular. (Semantics nazis: does that count as irony?)

    1. Re:This is why the Microsoft monoculture is bad by johndmartiniii · · Score: 4, Interesting

      It does count as irony, even dramatic irony, because deep down this audience always new what was going to happen, even while the players did not.

      I agree with you fully. This has served as well to make an even dumber new set of Mac users who switch because it's easy and "just works." I've noticed this amongst other grads in the humanities. They use MSOffice on their Macs, don't know what to do when they lose their internet connection, and can never, ever, ever get their printer configured.

      It's not a problem of Mac users being stupid. It is a problem of basic computer literacy. Computer literacy courses at University in the United States now consist of a several-months-long, very expensive howto for Microsoft Office and using Outlook to answer your e-mail.

      When you change the look or feel of anything these days, people freak, or become frustrated and give up. The inability to reason and sort things out has been lost because of that Start button. Without it, how will you know where to start?

      --
      If you don't know what you're doing, you can't make mistakes.
    2. Re:This is why the Microsoft monoculture is bad by Bender_ · · Score: 2, Insightful

      There is an obvious flaw in your assertion: The people who don't cope with linux today are the 95% of the population that did not own a computer at all in the 80ies and early 90ies.

      Computers are not targetted at professionals and enthusiasts anymore.

    3. Re:This is why the Microsoft monoculture is bad by jonaskoelker · · Score: 5, Funny

      just like everyone's more or less DVD-player-literate.

      <blink>12:00</blink>

    4. Re:This is why the Microsoft monoculture is bad by Free+the+Cowards · · Score: 1

      I'm not sure that you've ever seen a normal person. Most people encounter extreme difficulty when presented with a DVD player or washing machine with which they are unfamiliar. And those devices are literally millions of times less complex than a computer. These people who were computer-literate in general and could pick up a new OS without too much difficulty were the sorts of computer nerds who install Linux and argue about which distro is better and brag about how their OpenBSD box has been up for three years straight. The general population wasn't using computers back in the competitive heyday, and to the extent that they were it was in a pretty rote fashion, filling out forms or following instructions printed out for them.

      --
      If you mod me Overrated, you are admitting that you have no penis.
    5. Re:This is why the Microsoft monoculture is bad by DogDude · · Score: 1

      Back in the '80s and early '90s, people coped perfectly well with competing computers and operating systems.

      Yeah, you're right. That's because the vast majority of people using PC's in the 80's and 90's were computer dorks. Today, plenty of "regular" people are using PC's and most regular people have no time or interest in dicking around with OS stuff.

      --
      I don't respond to AC's.
    6. Re:This is why the Microsoft monoculture is bad by Dputiger · · Score: 0, Troll

      Haleth, People coped, but people hated it. You're looking at the past with rose-colored glasses so bright the glare is blinding. I don't ever remember anyone cheering the fact that you had to remember 2-3 different sets of commands for different systems, or enjoying the fact that there was no simple way to ensure that a document saved on Computer A would open on Computer B. Even if you had two computers running MS-DOS (one at home, one at work), there was no guarantee they were functionally compatible--if your home computer used 5.25" floppies and your work computer had 3.5" floppies, you were just plain stuck--unless, of course, you could afford to shuck out some serious dough, and even then, compatibility could be dicey. In my case, the family computer ended up with a 1.44" floppy drive, but could only read a 720K floppy, due to BIOS/hardware limitations. Coping and embracing are two fundamentally different concepts. People "coped" with computers back then, but that doesn't mean we'd ever want to step backwards to such a state.

    7. Re:This is why the Microsoft monoculture is bad by wikinerd · · Score: 1

      they're trained to click on the big button at the bottom left of the screen that says "start"

      For FSM's sake: I had a laptop with Windows and I had put the taskbar on the top, so the start button was at the top-left corner. Someone else had to use my laptop for a moment and had difficulty doing so because of the taskbar position!

    8. Re:This is why the Microsoft monoculture is bad by couchslug · · Score: 1

      "Back in the '80s and early '90s, people coped perfectly well with competing computers and operating systems."

      Back in the day, computers were like early automobiles. If you weren't a mechanic (or well off enough to pay one) you didn't own one.

      In order to use a car, you had to be familiar with the theory of operation, how to change a tire (not just one mounted on a wheel!),how to patch a tube, how to patch a tire (to protect the tube), how to tighten a water pump packing gland nut and replace leaking packing material, how to replace transmission bands, where to set throttle and spark advance, hot to clean and gap points ignition, etc. Drivers took that stuff for granted in the way geeks take fiddling with computers for granted.

      --
      "This post is an artistic work of fiction and falsehood. Only a fool would take anything posted here as fact."
    9. Re:This is why the Microsoft monoculture is bad by Dputiger · · Score: 1

      For the record, the above was *not* a troll. Just because you disagree with a point doesn't mean the person at the other end is trying to incite an argument. I *was* using computers in the earlier era, and have no desire to go back to the days when having an Apple at home and a PC at work meant owning two computers that couldn't talk to each other simply and effectively. The idea that "coping" with this is some sort of solution, or that we didn't all wish the problem would go away, simply isn't true--in my opinion.

    10. Re:This is why the Microsoft monoculture is bad by FKnight · · Score: 1
      Translation:

      Back in the '80s and early '90s, computer geeks coped perfectly well with competing computers and operating systems. Sure, an Amiga was a bit different from an Atari, which was different from PCs, Macs, and Commodores, etc., but so what? People just coped because they were computer geeks and they loved this sort of thing.

      What the Windows and Mac culture has done over the past 20 years, is refine the computing experience to such a degree that you no longer need to be a computer geek in order to do things like print a resume, manage your budget, watch movies, create movies, run a radio station, design buildings and roads, and kill Orcs on a Sunday night.

      "Instead of learning about launching applications and using word processors, they're trained to click on [buttons]"

      Tell me, what else is there to launching applications and using them that you believe an end-user, who doesn't care about the inner workings of the device, needs to know?

      Your comment advocates the position that computers should be difficult to use. That in order to use them, people should be required to know how they're assembled and configured in the factory.

      Ya know, instead of people learning about the electromagnetic spectrum, they're simply "trained" to press buttons on a microwave oven.

      The 80s are over man. Computers aren't just used by computer geeks anymore, and those people that aren't computer geeks, they don't really care, and they're never going to care for the exact same reason that I don't care how my washer/dryer is assembled.

      I guess I'm just "trained" to dial that timer and press the button that says "delicate fabric" and click start.

      What a dumbass I am.

    11. Re:This is why the Microsoft monoculture is bad by PCM2 · · Score: 1

      Sure, an Amiga was a bit different from an Atari, which was a bit different from a PC, which was a bit different from a Mac, which was a bit different from an Archimedes... but so what? People coped

      And how did they cope? Mainly by buying PCs and a few Macs, while Commodore, Atari, and Acorn all went out of business.

      --
      Breakfast served all day!
    12. Re:This is why the Microsoft monoculture is bad by vldmr_krn · · Score: 1

      What the Windows monoculture has done is to destroy computer literacy among most users.

      By reducing the degree of computer literacy required to operate a computer and drawing more casual users.

      Now, instead of learning to use a computer, people are trained to use Microsoft Windows.

      People aren't being "trained". Animals are trained, people are taught--and naturally whey will teach each other what they know.

    13. Re:This is why the Microsoft monoculture is bad by uslurper · · Score: 1

      Back in the 80's and early 90's, people were only doing a handful of tasks with computers, and they were doing them one at a time. Word processing and games, that was 99% of it for most non-geeks. The stuff you needed to run programs could be written on the palm of your hand.

      Look where we are now! People expect their PC to do a bazillion different things, and everything should work together in a global network and automatically update itself. The time it takes to get an OS installed and the myriad components working and accessible is a huge investment. Add to that learning the interface to a of new bunch of apps all written by different groups. Most people are perfectly justified in returning software if the learning curve is even mildly steep, or if things dont work 100%.

      --
      oldhack: "Security is a waste of money until shit hits the fan. 5 minutes later, it becomes waste of money again. "
  47. 1 in 25 users unhappy enough to return it by BadAnalogyGuy · · Score: 0, Flamebait

    If 1 in 25 is angry or dissatisfied enough to return the device, and assuming that only 1 in 10 dissatisfied ever go through with the return, then you are looking at almost half the Linux version customers having a bad experience with their netbook.

    Same calculation only yields about 10 in 100 users as truly dissatisfied.

  48. DKMS as a Solution by Zombie+Ryushu · · Score: 1

    More Driver Manufacturers should go the DKMS route. Like in the case of Nvidia's driver. It has an open source component, and a closed source component. The Open Source Component is a Kernel SHIM that recompiles against the Kernel. Whenever DKMS detects that the Kernel has changed, the DKMS recompiles just the SHIM for that one reboot. This is a decent solution to that problem, but the distros have to pick it up.

    1. Re:DKMS as a Solution by Locklin · · Score: 1

      And, just like Nvidia's driver, this isn't always going to work.

      If you have 100 million netbooks out there, and a customer support line that costs you 5-10 bucks a call, you don't need this kind of fragility. Theres nothing technologically special about netbooks. There's no reason the generally old, but repackaged technology in them cannot have open source drivers. In fact, since most of the components are often Intel, that can easily be the case.

      --
      "Knowledge is the only instrument of production that is not subject to diminishing returns" -Journal of Political Econom
    2. Re:DKMS as a Solution by TheRaven64 · · Score: 1

      Except it's illegal to distribute the kernel and the blob. The nVidia kernel shim is a legal hack, since the GPL is not a EULA nothing they do can violate it. The user can link their kernel against GPL-incompatible stuff, but they are then not complying with the GPL and so lose their distribution license. This is fine for end users, but it won't work for OEMs, since they can not legally ship devices with Linux and the nVidia drivers installed (although they can ship FreeBSD or OpenSolaris with the nVidia drivers). The work-around that a few have used is to provide a simple tool which allows users to download and install the nVidia drivers on first boot.

      --
      I am TheRaven on Soylent News
    3. Re:DKMS as a Solution by Eskarel · · Score: 1
      Or the Kernel devs could stop being tools and realize that if they ever want Linux to be on the desktop they have to cooperate with hardware vendors even if they don't want to open source their drivers.

      That'll never happen though.

    4. Re:DKMS as a Solution by TheRaven64 · · Score: 2, Funny

      Or the hardware vendors realise that Linux isn't the only game in town, and ship PC-BSD or Nexenta on their machines.

      --
      I am TheRaven on Soylent News
    5. Re:DKMS as a Solution by Eskarel · · Score: 1

      The various BSD's are nice systems, but they don't have(and can't get) a lot of the user land stuff that linux has got, so they're realistically even further away from being ready for Joe SixPack.

    6. Re:DKMS as a Solution by TheRaven64 · · Score: 1

      You mean like working 3D? Oh, right, FreeBSD has had DRI for some years and FreeBSD (and OpenSolaris) have nVidia blobs. Or do you mean sound? Oh, right, FreeBSD has had working in-kernel sound mixing (so multiple applications can just write to /dev/dsp and play sound even when you're using a cheap AC97 sound card) while Linux users still have to worry about multiple, incompatible, userspace sound daemons? Possibly you mean WiFi support? Nope, again, not an issue, since all of the BSDs have had stable interfaces for setting up WiFi and good driver support (better than Linux, according to one Linux dev) for a while. Or are you talking about userspace applications, like KDE, GNOME, OpenOffice.org, and so on? Nope, they're all supported. What about closed stuff, like Opera, or Flash? Nope, Opera is native for FreeBSD and runs in Linux ABI mode too, and flash works in linuxpluginwrapper. The only userspace program I've found that doesn't run on *BSD that I actually want is valgrind, and I strongly suspect that this is not something the average user would want.

      Seriously, give PC-BSD a go. It's a lot more ready for the desktop than any Linux distribution I've seen.

      --
      I am TheRaven on Soylent News
  49. What is the issue here by my-nickname_is · · Score: 1

    Step by Step Guides!

  50. no0dles by Anonymous Coward · · Score: 0

    I think some distro for netbooks are sux realy, netbooks are a great chance to linux be wide uses, so put a "start" button like gnome and menu Programs and touche! all people dont will have any diffcult for use that

  51. Wrong business model by mangu · · Score: 1

    I have an eeePC900 which has been very good for the use I originally intended: to watch movies in the bus. I commute a bit less than an hour each way, so I watch one movie per day. bittorrent+eePC is all I need to forget the traffic conditions.

    There's a business model here that no company seems to catch.

    1) sell a cheap computer with adequate software. Asus fails, their repository is ridiculous.
    2) sell media at reasonable prices. I'd never pay $15 for a movie, and renting DVDs is a hassle. I'd be ready to pay $1 or $2 to download a 700MB mpeg, why don't the media companies want to sell it to me?
    3) Profit!

    I'd pay for a *system* that solves this specific need, give me entertainment during my daily bus ride. Other people would be willing to pay for other uses.

    Asus has been very shortsighted, they see themselves as a hardware seller, they don't want to offer anything more. The eeePC doesn't even come with Gimp, for instance. Another convenient use for the eeePC is to get photos from my camera's SD card, I feel it's more convenient than plugging the USB cable. But then I want to crop the pictures, enhance this or that, and the eeePC lacks a decent image editor.

    I just got it last week, so I'm still exploring the possibilities. One alternative would be to find a safe way to add Debian repositories to get software, another would be to install Xubuntu. I'm sure it will work well in the end, but all this wouldn't be necessary if Asus had gone to the trouble to set up a decent repository.

    1. Re:Wrong business model by jalefkowit · · Score: 2, Insightful

      There's a business model here that no company seems to catch.

      1. sell a cheap computer with adequate software. Asus fails, their repository is ridiculous.
      2. sell media at reasonable prices. I'd never pay $15 for a movie, and renting DVDs is a hassle. I'd be ready to pay $1 or $2 to download a 700MB mpeg, why don't the media companies want to sell it to me?
      3. Profit!

      I'd pay for a *system* that solves this specific need, give me entertainment during my daily bus ride.

      Such a system does exist: the iPod/iPhone and the iTunes store.

    2. Re:Wrong business model by mangu · · Score: 1

      Such a system does exist: the iPod/iPhone and the iTunes store.

      Except for the "cheap" part, at least the hardware isn't. But you are right, after I posted it occurred to me that that's exactly what Apple has been doing.

      If only Asus had noticed it, they could have had the i* convenience, with Linux flexibility, at eeePC prices. Will the Asus board sometime realize they had a chance for world domination and failed?

    3. Re:Wrong business model by CronoCloud · · Score: 1

      The eeePC doesn't even come with Gimp, for instance. Another convenient use for the eeePC is to get photos from my camera's SD card, I feel it's more convenient than plugging the USB cable. But then I want to crop the pictures, enhance this or that, and the eeePC lacks a decent image editor.

      Say what? No GIMP by default? Even Sony's wacky Kondara-ized Red Hat on the PS2 had it.

      from googleing You should be able to install it with a quick:

      sudo nano /etc/apt/sources.list

      add these in:

      deb http://updates.xepc.org/ p701 main
      deb http://xnv4.xandros.com/eeepcrepos/ p701 etch main
      deb http://dccamirror.xandros.com/dccri/ dccri-3.0 main
      deb http://www.geekconnection.org/ xandros4 main
      deb http://download.tuxfamily.org/eeepcrepos/ p701 main etch

      save and exit.

      then:

      sudo apt-get update
      sudo apt-get install gimp

    4. Re:Wrong business model by Anonymous Coward · · Score: 0

      Five seemingly unrelated entries in a weird file somewhere just to install a single program to crop photos? Linux is DEFINITELY ready for the desktop.

    5. Re:Wrong business model by ceoyoyo · · Score: 1

      You can get an iPod Touch that will do all of those things for $260. That's cheaper than all but the very cheapest netbooks.

    6. Re:Wrong business model by L4t3r4lu5 · · Score: 1

      This is EXACTLY why people are sending them back.

      --
      Finally had enough. Come see us over at https://soylentnews.org/
    7. Re:Wrong business model by CronoCloud · · Score: 1

      You know, I never thought of it that way. I'm reasonably new to Linux, first started using it in 2002. I'm not a developer of any kind, just a person who uses it as a desktop. It just seems "natural" to me that if I want to figure out how to do something in Linux, I should google or read forums, and that I will probably have to edit a text file or something. Just recently my e-mail application, claws mail, began segfaulting when trying to use it's "calendaring" type plugin functionality. I reported the problem on the claws mail users mailing list and it was fixed in CVS in a very short period of time. So I downloaded the CVS version of the plugin (I usually stick to release builds) and did a compile/install which got me back the functionality. I guess most people wouldn't want to do that, I guess I'm more of a Linux geek than I thought.

    8. Re:Wrong business model by L4t3r4lu5 · · Score: 1

      If I translate what you just wrote into (l)user for you;

      "You know, I never thought of it that way. I'm reasonably new to BURRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRR. Just recently my email BURRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRR, began segway vaulting when trying to use the calendar. I reported the problem to some tech guy and it was fixed in BURRRRRR. So, I downloaded BURRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRR I guess i'm more of a BURRRRRRR than I thought."

      --
      Finally had enough. Come see us over at https://soylentnews.org/
  52. What's The Incentive? by reallocate · · Score: 1

    If someone knows how to do "common tasks" with Windows, where's the incentive to go to the hassle of being re-educated just to learn how to do the same things in Linux?

    The only real incentive to switch operating systems is that the new system allows you to do something the old one doesn't.

    Would you buy a toaster that required watching a training video before you could use it?

    --
    -- Slashdot: When Public Access TV Says "No"
    1. Re:What's The Incentive? by 1u3hr · · Score: 1
      If someone knows how to do "common tasks" with Windows, where's the incentive to go to the hassle of being re-educated just to learn how to do the same things in Linux?

      The incentive is that it's cheaper.

      And if you RTFA, you see the guy mentioning they're working on more "Mac-like" interface, based on Ubuntu. That should be a lot easier for Mr and Mrs Sixpack to use.

    2. Re:What's The Incentive? by LWATCDR · · Score: 1

      What common tasks?
      Really I don't know why anyone would have a hard time doing common tasks in Linux?
      To start a program you click on the menu item.
      Just what is so hard to do under Linux?

      --
      See my blog http://ilovecookes.blogspot.com/ for light hearted technical information.
    3. Re:What's The Incentive? by reallocate · · Score: 1

      >>: don't know why anyone would have a hard time doing common tasks in Linux?
      To start a program you click on the menu item."

      I can find and click on the Photoshop icon, therefore I am a graphics designer.

      --
      -- Slashdot: When Public Access TV Says "No"
    4. Re:What's The Incentive? by LWATCDR · · Score: 1

      Really? You can get a band new computer and find a Photoshop icon???
      I didn't know that was part of Windows?

      Also photoshop isn't a common task. I would bet that less then 5% of all PCs have Photoshop on them.

      So what common tasks are hard to do on Linux? Not counting one "very good" but very specialized and expensive program that hasn't been ported to Linux yet.

      --
      See my blog http://ilovecookes.blogspot.com/ for light hearted technical information.
    5. Re:What's The Incentive? by reallocate · · Score: 1

      "Common tasks" are whatever any user commonly does.

      The fact that Linux offers roughly approximately equivelant capability is not an incentive to switch. If someone is using Windows, and is happy with it, please explain why being told that Linux does what they are already doing is a reason to switch.

      --
      -- Slashdot: When Public Access TV Says "No"
    6. Re:What's The Incentive? by Eskarel · · Score: 1
      The thing is that it's not sufficiently cheaper, as these returns indicate.

      A $200 savings is not sufficiently great for someone who isn't particularly computer literate(and doesn't understand why they're doing something only that they have to do it and so can't translate well) to spend their time learning how to use a new system.

      For you and me relearning something on linux is an hours work and it's fun, for Joe Sixpack, it's probably more like a month to learn how to do everything he needs to do, if he's lucky and has some help.

      $200 isn't worth a month of frustration, and the four freedoms mean bupkiss to 99% of the population.

    7. Re:What's The Incentive? by LWATCDR · · Score: 1

      Simple.
      Linux will do what you want to do faster.
      Linux is easier to use. No need to worry about running adaware, spybot, or even antivirus on Linux. It could be that Linux is more secure by design or that it is targeted less but that doesn't matter since the end result is that you get less hassle.
      Need to edit video? Burn a DVD? Do a spreadsheet? No problem. Unlike Windows where you need to get in your car , drive to Best Buy, and then pay twenty to three hundred dollars for a program. With Linux you just select it from the add program menu and it is downloaded and installed on your PC for you for free.

      Unless you have to have some program that runs on Windows why pay for what you can get for free?
      Not only is it free but it is more hassle free, runs faster, and doesn't treat you like a crook.

      Oh and guess what? if you put in a new motherboard it don't have to call some company and beg them to let you keep using the software you paid for. Unlike Windows Genuine Advantage.

      Yes there are good reasons to keep using Windows. Linux doesn't have Photoshop which professionals really do need. It doesn't have Autocad or Solidworks but it does have Pro-E. So yes if you must run a program that is only available on Windows then yea windows is a good choice.
      If you are a gamer then yes Windows is a good choice.
      But to say that Linux isn't ready for the desktop because one company has not ported an application that you seem to think you must have is extremely narcissistic.

      --
      See my blog http://ilovecookes.blogspot.com/ for light hearted technical information.
    8. Re:What's The Incentive? by reallocate · · Score: 1

      We're not discussing Linux's readiness for the desktop. (Like I said, I used it for 10 years on my desktop.)

      We're discussing what incentives satisfied Windows users might have to switch to Linux. Here's my position: I agree with almost all of the attractive Linux attributes cited by others, but I think the evidence of the last 15 or so years is that the majority of Windows users are not motivated by those incentives to switch. Therefore, wider Linux adoption depends on creating new incentives.

      --
      -- Slashdot: When Public Access TV Says "No"
    9. Re:What's The Incentive? by LWATCDR · · Score: 1

      Well frankly the ease of use just wasn't there a few years ago.
      It is still lacking in a lot of distro's even today. Ubuntu, Fedora, OpenSuse, and CentOS are all very easy to use and really very stable.
      Ubuntu really leads the pack as far as ease of install. Making it easy to install the Nvidia and ATI drivers. As well as a the "questionable" codecs for video.

      The only real problems left has nothing to do with the OS but with third party support and legal silliness with codecs.
      A well set up install of Ubuntu will be just as pretty as Vista, a lot faster, and will keep running a lot longer without the aid of a rent a geek.
      So the benefits are ease of use, ease of getting new software, performance, and lack of problems.
      The draw back is that not many vendors have done ports to Linux. That problem could be solved by Ubuntu with an iTunes marketplace/Valve Steam type system.
      I think that would be brilliant.

      --
      See my blog http://ilovecookes.blogspot.com/ for light hearted technical information.
    10. Re:What's The Incentive? by reallocate · · Score: 1

      >>"...the ease of use just wasn't there a few years ago..."

      True. No normal person is going to do things like install X by hand and then edit its configuration files. Normal people don't even want to know it exists.

      >>"The only real problems left has nothing to do with the OS but with third party support and legal silliness with codecs."

      True, but I think consumers perceive third party support as being on OS issue. If someone switches from Windows to Linux and finds that some of their hardware doesn't work, odds are they are going to blame Linux and put Windows back on the machine.

      >>"A well set up install of Ubuntu will be just as pretty as Vista, a lot faster, and will keep running a lot longer without the aid of a rent a geek."

      It's been two years since I ran Ubuntu. Can a default install on a typical machine, with no additional user tweaking, be called a "well set up install". (That's not a loaded question. I think any OS ought to automatically set up a machine to the maximum during an install.)

      >>"The draw back is that not many vendors have done ports to Linux."

      And they're unlikely to do ports in the future. Besides usually believing, with reason, that the return on their investment is greater in the Windows market, vendors see Linux as a fragmented target. I.e., they see each distribution as a separate target for porting. A port to Ubuntu may not work on SUSE and a SUSE port may not work on Red Hat, etc., etc. Finally, it's hard to convince vendors that people who didn't pay for their OS will pay for something like a driver.

      --
      -- Slashdot: When Public Access TV Says "No"
    11. Re:What's The Incentive? by LWATCDR · · Score: 1

      Can the default install of Ubuntu be considered a well setup install.
      I would say yes with on minor issue and that is codecs.
      You need to add through the add program function which isn't hard. That is one of the stupid legal hassles.
      As far as drivers. They don't tend to be a big problem anymore. I have yet to have a driver problem on my installs. Nvidia, ATI/AMD, Intel are all supporting Linux with drivers. HP and Epson printers are well supported and other printer makers are getting up to speed.

      I think it will take a big Linux company to fix the software distribution issue. The hard core FOSS people will fight the idea of paying for software and for software that doesn't include the source but as Netbooks catch on I think you will see that change.
      The ideal situation would be for a super synaptic type program where you could buy software and get free software all from a single install menu.
      What would be great is if included FOSS projects both for free and that include a small fee. The small fee would go straight to the developer.
      Closed source programs would get say %70 of the purchase price.
      Frankly if you didn't have to market, manufacture, and distribute your software a 70% margin would be GREAT.

      --
      See my blog http://ilovecookes.blogspot.com/ for light hearted technical information.
  53. It's not the linux, is the bizarre distros by Cougem · · Score: 5, Informative

    I bought a linux version of the Acer Aspire One, and I loved it at first. It was an RPM based distribution using XFCE, and although I'm used to aptitude-based package management, I've got no qualms with using yum.

    However, I bloody well couldn't, could I? The manufacturers had installed some of their own RPM packages before sending out the laptops, many of which had dependencies on other packages. I couldn't bloody update my system because these packages weren't on the central RPM repositories for fedora etc., and there were countless conflicts. Their proprietry RPMs required firefox, so I couldn't update firefox because that would require interfacing with these RPMs, which weren't there. I couldn't update ANY fucking packages, my distribution was useless, unless I forced removals and forced installs of new RPMs, but then all the conflicts had to be sorted out manually.

    I've ended up putting Xubuntu on it with XFCE, but it's far less responsive because you loose the intelligent optimisation that Acer etc, put into it, and installing it requires making bootable keydrives etc., and loads of optimisations to the SSD, swap etc.

    Why the hell the manufacturers don't just use Ubuntu (I've heard Dell have the sense too, at least), I do not know.
    Stupid.

    1. Re:It's not the linux, is the bizarre distros by JohnFluxx · · Score: 1

      I'm sure that they could have screwed up Ubuntu too in the same way :)

    2. Re:It's not the linux, is the bizarre distros by MattBurke · · Score: 1

      Having to single-user it for a shell? Sod that. I got bored and hooked up the usb dvdrom within about 15 minutes of opening my aspire one's box. Now I'm happily booting XP and OSX, although the damn thing won't un-suspend in OSX so that kinda kills the usefulness of that!

      BTW, Acer left /root/.bash_history in place for their image. Quite interesting

    3. Re:It's not the linux, is the bizarre distros by wvmarle · · Score: 2, Insightful

      rant about update problems removed.

      Why the hell the manufacturers don't just use Ubuntu[...]

      It seems you give the answer yourself already:

      the intelligent optimisation that Acer etc, put into it

      Laptop manufacturer optimises software to work better with their hardware. Then of course it's not compatible anymore with whatever distro it was based on originally. And you will have to start waiting for said laptop manufacturer to update their complete distro before you can update your system.

      You can't have it all, unless you require the laptop manufacturer to submit all their changes to the original distribution - not sure whether that's so great an idea, as you end up with a lot of software that is useful for only one piece of hardware, and we're not talking about just device drivers for sure. So very tough to keep it all separate.

    4. Re:It's not the linux, is the bizarre distros by friskyfeline · · Score: 1

      It is not the bizarre distros. It is the UI and applications. Take me, for example, I have the eee 1000 and I kept Windows XP on it even though I knew I was going to put on Ubuntu netbook remix. I'm glad I preserved the dual boot since I needed the Borland SQL database and I had the Windows installer. Without XP I would have been in trouble. A family member wanted to get me Rosettastone software since I wanted to learn a new language. It might work under Wine but it is doubtful since it is heavy in multimedia. I try to do most of my work in Linux but there are always these Windows specific applications I need. The same goes for people returning the netbooks with Linux. They are confused that they cannot buy TurboTax and install it easily. TurboTax sort of works under Wine but it has networking issues with filing electronically. It always comes back to the applications for consumers. They want what they want without having to relearn a new way to do it. Windows becomes the easy route for casual users.

  54. Well, that's nice. by johndmartiniii · · Score: 1

    More for the rest of us then, I suppose.

    --
    If you don't know what you're doing, you can't make mistakes.
  55. Numbers? by Frankie70 · · Score: 2, Informative

    Are you making up the 1% & 4% numbers?

    The average rate of returns for consumer electronics in the USA is 15-20%.

    Then assuming 20% return rates for Windows netbooks, it will translate
    to 80% return rate for Linux netbooks.

    1. Re:Numbers? by Anonymous Coward · · Score: 0

      Ok, the numbers were off the top of my head, based on a couple of years selling consumer electronics at a retailer in Finland. I had no idea you have such large return rates in the US. That's a whole WTF in itself - how can they do that profitably at all?

    2. Re:Numbers? by Anonymous Coward · · Score: 0

      No company would tolerate an 80 % return rate without terminating (or maybe re-designing) the product line A.S.A.P. Perhaps one could argue that they might accept a 30 % return rate on the linux machines if the Windows return rate is 7.5 %, but even those numbers sound implausibly high to me.

  56. I returned my eeepc by Anonymous Coward · · Score: 0

    I returned my eeepc. The funny thing is that I returned it because I loved it so much that I decided to invest in the more expensive version since I was using it so much.

    So I returned the eeepc and one month later went and bought the newer faster one.

    1. Re:I returned my eeepc by friskyfeline · · Score: 1

      That is funny you went out and bought the new version. I did a similar thing with the eee 701. It was too small to view and type on. The eee 1000 was just right. Nice battery life too.

  57. Re:they don't know what they get until they open t by the_womble · · Score: 5, Insightful
    Unless these things have a really high return rate, it seems that most people are quite happy with Linux, and a few did not realise that PCs came with anything other than Windows and return them. So an apparently fairly poor Linux install keeps most people happy - which says something for the level of expectations Windows has set.

    It is probably "power users" who are returning these. Not people who just want their web browser to work and write letters with the word processor and little else.

    Not geeks who would know what they want in terms of OSes.

    People who know Windows, and MS Office well, but do not actually understand at an abstract level that can be re-applied to other OSes and apps. From people with a memorised sequence of muse clicks for hundreds of tasks, to people who write apps in VBA and Excel.

  58. Experience with an eee by Vexorian · · Score: 1
    Like seriously, the distribution that comes with the eee is incredibly crippled, one thing is the interface that is kind of good, but it is impossible to install more software on it. You could manage to get more repositories but every tutorial will have the words 'at your own risk'.

    They should have just picked a good distro and made an alternative that could use its repositories, I think these Linux distros included in he netbooks are so horribly, intentionally crippled that would scare even the most adventurous user. Either way, my 4G Asus eee improved a lot when I managed to install "ubuntu eee", it was upgraded from what basically was a brick to a very capable computer, I can actually program in that...

    --

    Copyright infringement is "piracy" in the same way DRM is "consumer rape"
    1. Re:Experience with an eee by British · · Score: 1

      I have an EEE 4G model, and I actually enjoy the Windows-like tweaks they put into it. I can add/remove start menu programs easier than Ubuntu every day. Sadly, I can't get gcc working wiht it, so it's not perfect. You are right about the repositories. The one for ASUS is just for asus-specific software, and doesn't go beyond that. A nicely-tweaked ubuntu(that doesn't stray too far from the path) sounds like something I might try. Just code for lower resolutions for the dialog boxes and such.

      What confuses me is that there's CD audio ripping software pre-installed, but it doesn't have an optical drive. Huh?

    2. Re:Experience with an eee by serviscope_minor · · Score: 1

      Either way, my 4G Asus eee improved a lot when I managed to install "ubuntu eee", it was upgraded from what basically was a brick to a very capable computer, I can actually program in that...

      I agree, the default distro is an enormous pile of bollocks. I too tried the "altrenative repository" route for a few hours. I gave up when I dug in to the scripts and found out how much of a pain it would be to run as other users, etc.

      So I gave up and installed a proper distro, along with all my usual costomizations. Now it works great, though I assumed that this was probably the case before I got it. I think this must be a hold over from the embedded world, where vendors can't resist messing with Linux in exoctic and pointless ways.

      --
      SJW n. One who posts facts.
  59. Re:Dell Ubuntu Laptop not quite ready out-of-the-b by blackest_k · · Score: 1

    Thats more than just a little incompetent on the part of Dell, I am wondering why they didn't ask cannonical for help in tailoring ubuntu so it did all work out of the box.

    I would love to see an interview with Mark Shuttleworth and a few probing questions put to him about why this is occuring and why ubuntu isn't being installed by default on netbooks.

    I wouldn't be surprised if cannonical havent been asked.

  60. Another study proving people's ignorance? by thetoadwarrior · · Score: 0, Troll

    They could have paid me to tell them that people are generally lazy and ignorant. That they rather be spoonfed the same rubbish rather than learn something new.

    The fact they're buying these things with Linux on without realising it shows how many people are too thick to be allowed on the internet.

    These people can't even grasp how to use Windows properly. It's no wonder they're scared to move onto something else and sadly these people are allowed to vote on things that affect technology which they have no understanding of.

    The internet will eventually become some handicapped politically correct environment to protect these people and further kill the evolutionary process.

  61. Mod parent up! by clang_jangle · · Score: 5, Insightful

    While he lacks eloquence and tact, he tells the truth. In fact, I just spent two days helping a neighbor prepare her soon-to-be-published manuscript in OO.org, after her windows machine died. Initially I loaned her a laptop with Ubuntu on it, showed her how to start OO.org, and told her to call me if she had any trouble. This poor woman ( a typical non-tech user) was nearly in tears over not being able to find how to change text fonts and autoformat settings. And in OO.org, those settings are RIGHT THERE IN FRONT OF YOUR FACE. They're not labeled in Hindi or anything...

    Now, this neighbor is actually quite an intelligent and insightful person, but as I've witnessed before, give her a computer and she transforms into a complete moron. Yet she uses one daily! I suspect the great majority of users are like that; they learned once, long ago, how to do something on windows and now they are done learning. If they can't see the same icons and menus in the same places they simply give up, complaining bitterly that it's the computer's fault. They may be perfectly reasonable and intelligent people away from the computer, but while using one they are, for all intents and purposes, completely fucking stupid. It's frustrating.
    So no, I'm not a bit surprised that lots of people return Linux netbooks. I see how they are.

    --
    Caveat Utilitor
    1. Re:Mod parent up! by Anonymous Coward · · Score: 0

      In fact, I just spent two days helping a neighbor prepare her soon-to-be-published manuscript

      If I'm pushing a deadline, the last thing I want to do is learn anything. I just want it to work. In fact, I'll deliberately sidestep anything that isn't directly focused on my desired outcome.

      Sounds like you ought to ask her over to your place for dinner after the manuscript is submitted, frustrating as she might be...

    2. Re:Mod parent up! by meist3r · · Score: 1

      If I'm pushing a deadline, the last thing I want to do is learn anything. I just want it to work. In fact, I'll deliberately sidestep anything that isn't directly focused on my desired outcome.

      What he described is an unusual situation, if you, in a time where your computer has died and you just need SOMETHING to get your work done, refuse to learn a few steps to get a solution for your problem working and instead insist of getting the old system fixed you are in fact stupid if it puts you in danger of missing the deadline.

      If I had to finish a paper, and my system died, all I needed was a machine that I could check some stuff on maybe correct a few paragraphs and then get it to print I would certainly go through the hoops of learning where the print icon or font setting in OO.org is -wouldn't you?

      The original discussion revolved around people buying new machines and not putting the effort in to learn how to operate them because they refuse to do so. His example is an extraordinary situation that would need extraordinary means to solve. She would just have to ask him, as she did, how to operate something she couldn't figure out for herself (for broadly explained reasons of vendor blindness and lack of flexibility). There's no reason whatsoever except ignorance that you wouldn't ask for these simple steps to get out of the way of lots more trouble. Side-stepping "problems" to get something to work is reasonable but in the long run doesn't really pay off, you learn a lot through exploration of alternatives, if only that your current solution is definitely the best one for you. If you always side-step that which doesn't directly affect your "desired outcome" then you'll never find out if an alternative approach would have gotten you a much better actual "outcome".

      Let's just use Linux and Windows as an example for this again. If you never "try" Linux because it's not directly focused on your desired outcome, so you keep using Windows because that's what you normally do. You well never actually find out if you couldn't have done that better with Linux. Sure I won't start doing system migration in the middle of a process but sometimes exploring these possibilities is little investment but a huge trade-off. Imagine you figured during your last project that you could save several hundred dollars in license fees and service contracts if you did the same thing with slightly different "open" means. Is that something worth side-stepping? I don't know.

      The point is, people that buy new machines don't usually do so because they desperately need to get something done. They do because they want to increase overall efficiency by using new hard/software. If you save a hundred bucks on a netbook with Linux over Windows then you could be expected to put at least a bit of work into what you just saved. Most users could learn ample command of Linux in 50$ of manhours. Even if you make 25 dollars an hour you could get two hours of education on the subject. Have an experienced user do that for you and/or read the right manuals and you will go a long way in 2-3 hours worth of learning interface changes.

    3. Re:Mod parent up! by Anonymous Coward · · Score: 0

      She never knew I was frustrated, I was very gracious with her. In fact, she bought a used laptop the other day and actually asked me to install Ubuntu and OO.org for her. Seems using mine for a few days sold her. :) clang_jangle, posting as AC

  62. I don't blame people for the returns... by will381796 · · Score: 5, Informative

    My wife just purchased an HP mini-note. I've dabbled a bit with Ubuntu but Suse was new to me. The system comes completely uncustomized for easy use by the general consumer. For instance, it still has the OS set to search the optical drive for installable software...but there is NO OPTICAL drive in the computer. NONE of the online repositories for software are already added to the OS. There is absolutely NO documentation included with the system to help a new Windows XP -> Linux individual navigate their self around or teach them how to do something as simple as installing a piece of software or adding a software repository. Yeah, Google is there but to the Average Joe, you shouldn't have to search Google for every simple answer and then risk messing up your computer if you input a typo into one of your Terminal commands.

    1. Re:I don't blame people for the returns... by will381796 · · Score: 1

      In addition, I also think that the OS HP chose is not a good OS for any individual making the migration from Windows to Linux. After literally spending 2 hours trying to do something as simple as upgrade Firefox to version 3, I ended up SOMEHOW disabling the GUI on bootup. Nobody migrating from windows wants to even think about dealing with a non-GUI OS. I wiped that baby and replaced SUSE with Ubuntu and its been all good ever since. More time need be spent choosing an appropriate distro for your target market.

    2. Re:I don't blame people for the returns... by Anonymous Coward · · Score: 0

      You have to register the product under Yast and then the repos will be automatically added. It took me a whole day to figure this out. I love Linux, and run Ubuntu on my personal eee, but for my friends HP mini note, Suse is terrible.

  63. Re:Dell Ubuntu Laptop not quite ready out-of-the-b by Yfrwlf · · Score: 1

    Dell IS incompetent. All their Linux "offerings" have been fucked up. They always give the Windows version the perks, like bigger hard drives and such, and throw Linux into the corner where you have to be purposefully searching for it to get it. Only now has Dell finally put Linux and Windows side-by-side with their mininote, but even then the Windows version still has hardware perks for buying it! WHY?

    I don't know what kind of emails go back and forth between them and Microsoft, but they certainly seem to try hard to fuck it up and paint Linux as the worse option. I don't think it's the manager of the project, I think it's the policy of Dell and Microsoft.

    --
    Promote true freedom - support standards and interoperability.
  64. Try a few of these free games... by jonaskoelker · · Score: 4, Informative

    Just to straighten things out a bit, I recommend you try a few of these games:

    FPSes:

    • Nexuiz
    • OpenArena
    • Tremulous
    • Warsow
    • Sauerbraten
    • Alien Arena

    Strategy (mixing real-time and turn-based):

    • Battle for Wesnoth
    • FreeCiv
    • bos
    • boson

    Others:

    • xmoto
    • Frets on Fire
    • Supertux
    • Cowsay
    • mu-cade, noiz2sa and `apt-cache search kenta cho`

    Those are all packages I found with a quick `aptitude search "~i~sGames"; that is, these are games that are packaged and trivially easy to install straight out of the box.

    You can of course also install wine and create bottles for Starcraft, Warcraft and Diablo II if you have those games [or you can buy them at blizzard.com], among many others (so I hear).

    Or you can install DosBox and play your old dos games (One Must Fall is the win). Or you can install uae (Amiga), vice (Commodore: Pets, VIC-20, 64, 128, CBM-II, PLUS/4), pscx (PlayStation), xmess (Atari 400/800/2600, Lynx, NES, SNES, GameBoy, Sega Master System, Sega Megadrive) or mame. Apologies to all emulators that I left out.

    I'm not saying that Linux is just as great a gaming OS as windows. But claiming that there are next to no good games that are runnable on linux is simply being uninformed. And the cowsay bit, that was just making fun ;)

    1. Re:Try a few of these free games... by Miseph · · Score: 3, Insightful

      "FPSes:

              * Nexuiz
              * OpenArena
              * Tremulous
              * Warsow
              * Sauerbraten
              * Alien Arena"

      Dude... have you actually played any of those? I applaud the efforst of those teams, and I admit that many of them have potential, but they aren't even on par with a lot of the 3rd party hl (let alone hl2) mods in terms of graphics and playability... and that bar is pretty damned low.

      That said, I agree that the Linux gaming scene isn't all doom and gloom, Battle for Wesnoth in particular is a great game and one of my favorites on any platform, but the FPS offerings are definitely on the weak side.

      Of course, one can always just run Steam via Wine. Source is unstable, but DoD runs like a champ.

      --
      Try not to take me more seriously than I take myself.
    2. Re:Try a few of these free games... by bjohnson · · Score: 1, Troll

      I wish I had a cluebat right now.

      "Those are all packages I found with a quick `aptitude search "~i~sGames"; that is, these are games that are packaged and trivially easy to install straight out of the box."

      See that contrail waaaaaay up there at the edge of the atmosphere? That's the whole point flying right over your head...

    3. Re:Try a few of these free games... by Anonymous Coward · · Score: 0

      do you know the topic is about netbooks and not some gamerz pc?

    4. Re:Try a few of these free games... by CronoCloud · · Score: 1

      You forgot Nethack.

    5. Re:Try a few of these free games... by kripkenstein · · Score: 1

      I beg to differ. Sauerbraten, with all effects set to max, has quite good graphics, and in addition is amazingly fun in multiplayer mode

    6. Re:Try a few of these free games... by JohnnyBGod · · Score: 1

      On the other hand, World of Padman is at least on par with those, but I'd say better. :)

    7. Re:Try a few of these free games... by JohnnyBGod · · Score: 1

      Just because he used the fastest way, doesn't mean there isn't an easiest way... Applications -> Add/remove applications -> Games. There.

    8. Re:Try a few of these free games... by Draek · · Score: 1, Informative

      Dude... have you actually played any of those? I applaud the efforst of those teams, and I admit that many of them have potential, but they aren't even on par with a lot of the 3rd party hl (let alone hl2) mods in terms of graphics and playability... and that bar is pretty damned low.

      Have you tried the latest version of Warsow? it's style is pretty unique so it's hard to make an apples-to-apples comparison but visually I'd easily put it on par with UT2004, at least. Nexuiz and Tremulous may not look as good, but they're also above your average Q3A mod, and therefore way above anything ever made for HL.

      And that's without considering commercial FPSs, like the aforementioned UT2004, Wolf:ET and Q3A, and all mods made for them (particularly interesting are Tactical Ops, True Combat, and Urban Terror respectively). So no, I don't think that Linux's FPS offerigs are weak, it may not be as strong as Windows', but it's far from weak either.

      --
      No problem is insoluble in all conceivable circumstances.
    9. Re:Try a few of these free games... by jonaskoelker · · Score: 1

      I wish I had a cluebat right now. [...] That's the whole point flying right over your head...

      Fearing that I sound like a broken record of slashdot memes, Oh the irony! I'd like to apply the cluebat to yourself and those who modded you up.

      Note how I italicized parts of the text for emphasis, the part about the games being packaged and trivially easy to install. Note also how you don't include that emphasis in the part of my post you decided to quote. My point was that, despite what my parent said, there are games for Linux, and they are easy to install.

      Now, the point I think you claim went above my head is that most people won't use aptitude successfully. I agree, and I had realized this prior to posting. That's why I moved the emphasis away from the particularities of aptitude, and why the existence of the graphical mouse-driven interface is a good thing.

      See also my comment about the blinking twelve syndrome: I get that there are people who don't want to invest their time in learning how to use their technical equipment most efficiently, possibly from a belief (whether right or wrong) that any time they do spend will be fruitless.

    10. Re:Try a few of these free games... by Anonymous Coward · · Score: 0

      True. Except for Nexuiz. That is great!

    11. Re:Try a few of these free games... by jonaskoelker · · Score: 1

      Dude... have you actually played any of those?

      Yep, all of them.

      I just had a quick look at some gameplay videos from other, commercial games; you could still see that the rock was a convex polytope with a texture stapled on, and not a real rock. Crank up the Nexuiz graphics to the max, and I'd probably be just as blown away as by the commercial games (if my card could pull it). I'm not sure what you mean by playability, but I know that I find the games entertaining.

      Anyways, trying to steer away from a pit of subjectivity: you say that the free FPSes are not on par with what you see in the non-free/commercial world (e.g. hl plus mods). What's missing? Please try and be scientific-ish, i.e. objective and measurable; don't just say "but $NAME is more fun and immersive", describe *why* that is so.

      (I'm not trying to throw the glove down, I'm trying to solicit more information so that I can say that I learned something today even though I had the day off :D)

    12. Re:Try a few of these free games... by Darundal · · Score: 1

      Hey, I would be more than willing to pay more for Warsow than quite a number of the games I own, and I have yet to have bought a game that I didn't think was worth it's purchase price.

    13. Re:Try a few of these free games... by Sadsfae · · Score: 1

      You forgot Enemy Territory. Free, native, open-source FPS for Linux/Mac/Win*.

      There are also a bunch of mods/total conversions (TC's) for this game as well and an active player community.

      http://en.wikipedia.org/wiki/Wolfenstein:_Enemy_Territory

      --
      Have a squat over at the hobo house.
    14. Re:Try a few of these free games... by Miseph · · Score: 1

      "Anyways, trying to steer away from a pit of subjectivity: you say that the free FPSes are not on par with what you see in the non-free/commercial world (e.g. hl plus mods). What's missing? Please try and be scientific-ish, i.e. objective and measurable; don't just say "but $NAME is more fun and immersive", describe *why* that is so."

      Well, with the understanding that you asking me to do something patently impossible (ie. don't be subjective with regards to a purely subjective topic), here's my best shot:

      I have yet to find a FOSS FPS with a single player mode that was long enough to really count OR have a solid, original storyline with any amount of depth or insight (I realize that comparing nearly anything to the Half-Life series in this regard is simply unfair, but I would settle for something comparable to Wolfenstein or Unreal... heck, even Quake 2 had enough of a story to hold the gore together) and while that isn't entirely a deal breaker (especially if multiplayer is compelling), it certainly doesn't help.

      I have also found that most suffer from controls which are either incredibly arcane or maddeningly simplistic. I have run into games that expect you to learn the ins and outs of a half dozen HUD menus, all of which require separate bind keys, to do various game-critical tasks without providing any option for a consolidated menu that may be a little slower but at least requires only one bind. I've also run into games that won't let you set custom keyboard controls. Many non-free FPS games I've played manage to accomplish both ease and power to a greater or lesser degree, and I would certainly prefer an imperfect balance than either extreme.

      The graphics I've observed in FOSS FPS games tend to look amateurish and cartoony. I don't care if the rendering is technologically superior, or doesn't require using hacks to replicate complex effects, I care if the game looks good. Keep in mind that I do feel the same way about most commerecial games as well... I find Halo completely unplayable because everything looks like it's made out of plastic (not so bad for armor or computers... very bad for grass and trees and skies), as well as that I do not expect (or want) photo-realistic bleeding edge graphics either... my favorite multiplayer FPS is Day Of Defeat, which is convincing not because of the graphics engine's high capabilities but because the textures and models are well made and properly applied.

      I find that none have compelling, well balanced weapons. I won't even try to be scientific here, because I have no idea where to start, but good weapons are crucial an FPS and most FOSS offerings just don't deliver on this. It certainly doesn't help that so many of the FOSS games are essentially carbon copies of other games to begin with. The rail gun has been done to death, and everybody has a generic machine gun... I'd like to at least something a little different, and if you can make the staple items truly stand out that is best.

      How was that for a start?

      --
      Try not to take me more seriously than I take myself.
    15. Re:Try a few of these free games... by jellomizer · · Score: 1

      Your kidding right?
      I could see a 12 year old right now...
      Windows Kid: Have you played spore it is great.
      Linux Kid: No it doesn't run on my computer but I do have boson
      Windows Kid: boson what the hell is that... Dude you OS is lame.

      --
      If something is so important that you feel the need to post it on the internet... It probably isn't that important.
    16. Re:Try a few of these free games... by jonaskoelker · · Score: 1

      How was that for a start?

      That was good; a fine mix of facts [which are objective] and your subjective opinion about those facts [which of course are purely subjective]. I would have liked to see your criticism directed at particular games where applicable.

      I have yet to find a FOSS FPS with a single player mode that was long enough to really count

      Nexuiz and OpenArena are both around the 25 map mark last I checked. While it doesn't measure up to quake 1 (38 maps), I think "not long enough to count" is stretching it a bit.

      even Quake 2 had enough of a story to hold the gore together

      I don't remember that game very well; isn't it something along the lines of "you're the sole survivor on $PLANET; get to $POINT so that you can [blow stuff up | repair your ship], and kill all that moves on the way"? Sauerbraten has a few words to the same effect that serve to motivate the killing.

      But by and large, your point is taken; not much story.

      I've also run into games that won't let you set custom keyboard controls.

      I've run into a few games like that, but mostly they're arcade games where you only need four arrows and a fire button... You've run into FPSes like that? I'm shocked. A bug should be filed and it should be fixed; one can work around it with xmodmap and wrapper scripts, but that sucks. Which games are you talking about here?

      I have run into games that expect you to learn the ins and outs of a half dozen HUD menus, all of which require separate bind keys, to do various game-critical tasks

      Which games? Which menus?

      I've found that the path from main menu to either setting up and playing the game or configuring stuff to be [for the most part] reasonably short (two to three layers of nesting) and navigable with the mouse and number entry; no keybindings needed.

      By HUD menus, what exactly do you mean? Like the buy-gear one from counterstrike? In Nexuiz there's the choose-team menu when you join or go to a new map which is brought up automatically, and the vote-for-next-map at the end of rounds, which again is automatically brought up.

      Do you know of any worse examples? Please share them, then; I'd like to see the horrors... Is tremulous one of them? What are the others?

      I have also found that most suffer from controls which are either incredibly arcane or maddeningly simplistic.

      I'm not sure exactly what you mean by controls; is it the vocabulary of verbs in the game that's too small, or is it the mapping from input actions to those verbs that's problematic [which is almost always configurable], or is it the set of possible mappings from input actions to verbs that's somehow wrong, or is it that there are too many verbs you need to use in order to play well?

      I find that none have compelling, well balanced weapons. [...] The rail gun has been done to death, and everybody has a generic machine gun... I'd like to at least something a little different, and if you can make the staple items truly stand out that is best.

      The Nexuiz weapons are not all vanilla (IMO): the low-damage infinite-ammo gun also serves as a jump tool and can be used to push others around. The rocket launcher can be used defensively against incoming rockets by detonating your rockets near the incoming one. The machine gun in alternate fire mode is usable as a low-powered long-range weapon if you don't have the sniper rifle. And there's of course the Electro which can be used to set up traps and shoot around corners, as well as building up for a huge blast in face-to-face combat.

      If that isn't a little different from other games, then each feature of each weapon must be found in some other game; where do you see something like the electro? Where do you see a non-rocket jump-tool/weapon?

      [FOSS FPSes have amateurish graphics]

      How so? What makes them look amateurish?

    17. Re:Try a few of these free games... by JeepFanatic · · Score: 1

      UT, UT2003, UT2004, Quake III & IV, Doom, Return to Castle Wolfenstein all have Linux native binaries available. I'm sure there are some others but I haven't been able to game much or worry about it in a while. Also - I've downloaded a number of open source games and whatnot (Tux Racer, Super Tux, Secret Maryo Chronicles) for the kids to play and they typically play them more than the games we've paid for.

    18. Re:Try a few of these free games... by jonaskoelker · · Score: 1

      Enemy Territory. [...] open-source

      Could you please give me a link to the source code [preferably with a link to a repository] for the full game? I drown in a sea of "Download PC Demo", "Buy Now" and "Website.swf".

      Comments on Ubuntu Brainstorm would suggest that it isn't open source (http://brainstorm.ubuntu.com/idea/4398/).

    19. Re:Try a few of these free games... by Miseph · · Score: 1

      "That was good; a fine mix of facts [which are objective] and your subjective opinion about those facts [which of course are purely subjective]. I would have liked to see your criticism directed at particular games where applicable."

      I tried most of them about 6 months ago when I upgraded my desktop. Prior to that I had tried a few, but it was clear they simply couldn't run properly. I'm a little fuzzy on details, which is why I'm sticking to overall statements.

      "Nexuiz and OpenArena are both around the 25 map mark last I checked. While it doesn't measure up to quake 1 (38 maps), I think "not long enough to count" is stretching it a bit."

      How long is each map? I've played games with only a dozen maps that took a very long time because the maps are either huge or just take a long time to finish. I've also played games with gobs of load screens, but they all take about a minute to play through. I'd honestly somewhat rather the first (since load screens are annoying).

      "I don't remember that game very well; isn't it something along the lines of "you're the sole survivor on $PLANET; get to $POINT so that you can [blow stuff up | repair your ship], and kill all that moves on the way"? Sauerbraten has a few words to the same effect that serve to motivate the killing."

      That was basically it, although it sounds better when not reduced to PERL ;). It's amazing what a couple paragraphs of back story and "missions" that essentially amount to "go in the only direction you can and kill everything" can do to at least give the impression of plot. I do seem to remember Sauerbraten having something to that effect.

      "I've run into a few games like that, but mostly they're arcade games where you only need four arrows and a fire button... You've run into FPSes like that? I'm shocked. A bug should be filed and it should be fixed; one can work around it with xmodmap and wrapper scripts, but that sucks. Which games are you talking about here?" To be fair, I ran into one. I quickly uninstalled it, but I have no idea which one it was at this point... I only even ran the app for about 5 minutes (just long enough to figure out what controls I wanted and realize I couldn't have them).

      "I've found that the path from main menu to either setting up and playing the game or configuring stuff to be [for the most part] reasonably short (two to three layers of nesting) and navigable with the mouse and number entry; no keybindings needed."

      I meant in-game (or HUD, so-called because they are essentially an extension of your ammo/health/whatever else you need gauges) menus. I'm not so brutal as to ditch a game solely because of the main menu (well, unless it's REALLY bad, but I don't think I've seen one that bad yet). If I need to be able to build turrets, upgrade my armor and weapons, and communicate with my team via menus, then it's pretty critical those menus be both intuitive and fast: before I can build the muscle memories and know the game well enough to know which ones I need, it is critical that I can go through the menus easily and intuitively so I waste as little time as possible; once I do build the knowledge and muscle memories, it is equally critical that I can use them without wasting any time at all. This is probably the point on which I'm least forgiving. A simple way to get around this is to not have them at all (or so minimally that problems just can't arise), but that means reducing the amount of stuff you can do, which isn't such a great trade-off.

      "Do you know of any worse examples? Please share them, then; I'd like to see the horrors... Is tremulous one of them? What are the others?"

      I do remember fighting inordinately with the Tremulous menus. They were definitely not a strong point in that one, though I had much greater issues with the weapon balance (or lack thereof).

      "The Nexuiz weapons are not all vanilla (IMO): the low-damage infinite-ammo gun also serves as a jump tool and can be used to push others around. The rocket launcher can be used defensiv

      --
      Try not to take me more seriously than I take myself.
    20. Re:Try a few of these free games... by JThundley · · Score: 1

      But we're talking about netbooks here, they don't typically have 3D cards.

      I just recently bought my first netbook, the HP mini-note from Thinkgeek. It came with Suse/Novell Enterprise Desktop Linux. It was terrible. It took 20 minutes to go through a setup procedure, and they wanted me to register my system's serial number to get access to security updates through Yast. It came with RealPlayer and Gaim (not Pidgin!) and no software to use the built-in webcam. The interface was a mess, it seemed like Suse/Novell wants to be selling Windows really bad. It's no wonder people don't like "Linux" when this is their first experience with it.

      I feel relieved to be running Debian with a lighter (than gnome) window manager.

    21. Re:Try a few of these free games... by H0p313ss · · Score: 1

      I wish I had a cluebat right now.

      See that contrail waaaaaay up there at the edge of the atmosphere? That's the whole point flying right over your head...

      I for one welcome our new, cluebat-toting gamer overlords.

      I'm a linux fanboi at heart, but I'd rather give up my PS3 than my windows game box.

      --
      XML is a known as a key material required to create SMD: Software of Mass Destruction
    22. Re:Try a few of these free games... by Anonymous Coward · · Score: 0

      Then I suggest you try UrbanTerror. It's free, it has a Linux port, and it has excellent graphics, motion, and gameplay in general for the price. Plenty of servers out there, too.

    23. Re:Try a few of these free games... by Anonymous Coward · · Score: 0

      Don't forget: World of Padman under FPS.
      this is a great multiplayer fps.

  65. Re:they don't know what they get until they open t by falcon5768 · · Score: 0

    In my experience this is exactly why the Mac OS had so many issues with install base. It wasnt that it was difficult to learn, it was the simple fact they HAD to learn that dissuaded them. Still to this day even with EXACTLY the same programs there is a constant battle at work between those who want the macs because their support costs are much lower, and those who want the PCs because even though they cost more over the 3-5 service life, they are "easier to learn," because thats what they have at home even if for the most part they are not even close to doing anything more than checking the web and writing a document.

    --

    "Slashdot, where telling the truth is overrated but lying is insightful."

  66. Re:Wiki explanations before getting network to wor by BadAnalogyGuy · · Score: 1

    Mac OS and GNOME put Cancel (brake) on the left and OK (gas) on the right. Windows and some other environments do it the other way around.

    In right-hand drive cars, the Japanese manufacturers put the turn signal lever on the right of the steering column and the windshield wiper controls on the left. European manufacturers put the turn signal on the right and the windshield wiper on the left.

    When you are not used to it, it's not uncommon to sweat a little when the wipers come on instead of the turn signal.

  67. Yes, But Linux Is Not The Incentive by reallocate · · Score: 5, Insightful

    Yes, I read the article. Yes, I know that they're looking at Ubuntu. Regardless of what it looks like, Ubuntu is still Linux. People who can't find the Word icon will still be unhappy.

    No, saving a little money is not enough reason for most Windows users to switch.

    Look, I'm not bashing Linux. I used it for a decade. But it is naive to expect people to willingly throw away their investment in Windows (time and money) simply to learn an OS that allows them to keep on doing the same things.

    If someone is happy using, say, Word and Photoshop, what's attractive in hearing that Linux can't run Word and Photoshop but they can do pretty much the same things with Openoffice and Gimp, once they take the time to learn how to use them? Why should they do that when they can keep on using Word and Photoshop?

    Like I said, i used Linux for ten years. I switched to Apple a few years ago because I wanted wireless to work. Now, I need to buy new hardware. I could easily save a few bucks and run Linux on something. But, why should I? I like Apple software, I'm accustomed to using it. Everything I did in Linux I can do on a Mac, often with greater ease and reliability. Why should I care if Linux allows me to do the same things once I learn how to use it and a bunch of new programs? Where's the incentive? There are tens of millions of Windows users thinking the same thing.

    --
    -- Slashdot: When Public Access TV Says "No"
    1. Re:Yes, But Linux Is Not The Incentive by visualight · · Score: 3, Insightful

      When I got hired to convert a small company from Windows to Linux ( and train the staff ) I spent some time one on one with each person, selling them on things like yakuake ( I chose KDE ). But the most important thing I did was convince them that wrt to ui and set up, "if you can imagine and articulate it, I can probably show you how to set it up that way".

      This was really hard to do because people who use Windows aren't used to thinking that way. But eventually I had everyone coming to me with ideas on how to make 'their' workspace more useful. And they were happy to be using Linux because they liked it, not because their company was saving money.

      PS. This experience is the main reason I think Gnome's 'simple/consistent' approach is the wrong one.

      --
      Samsung took back my unlocked bootloader because Google wants me to rent movies. They're both evil.
    2. Re:Yes, But Linux Is Not The Incentive by Risen888 · · Score: 1

      Look, I'm not bashing Linux. I used it for a decade. But it is naive to expect people to willingly throw away their investment in Windows (time and money) simply to learn an OS that allows them to keep on doing the same things.

      You almost got it there. The point is that Microsoft keeps asking for more of their time and money to continue doing the same things. Linux asks a little bit of time (and no money) up front, but then you're set to rock on through the next ten years or until the machine actually physically breaks. There's the incentive, and when you put it next to Vista, it pretty much sells itself.

      --
      Hey, I finally got my first freak! Took you long enough!
    3. Re:Yes, But Linux Is Not The Incentive by reallocate · · Score: 1

      Vista may change the equation, but If the choice is between buying hardware running an unknown OS and unknown applications versus hardware running a familiar OS and familiar applications, I contend that the vast majority of customers will opt for the familiar, even if it costs more.

      I'm not arguing the virtues of one OS or another. I'm just saying that must people will stay with the familiar as long as it's there.

      --
      -- Slashdot: When Public Access TV Says "No"
    4. Re:Yes, But Linux Is Not The Incentive by reallocate · · Score: 1

      Well, I think experience inside a business is liable to differ from experience with customers who are paying their own money and using their own time.

      I had an experience with an organization that spent tens of millions of dollars to install new software. They ran all employees through training ( 5 full days away from the job ). Employees hated the software and refused to use it. Within a few months, the new software was abandoned and we all went back to using the familiar stuff.

      --
      -- Slashdot: When Public Access TV Says "No"
    5. Re:Yes, But Linux Is Not The Incentive by 1u3hr · · Score: 1
      But it is naive to expect people to willingly throw away their investment....

      Sorry, you're arguing with a straw man.

      The question I was answering was what was the incentive, implying there was none at all. Weigh up the pros and cons as you wish.

    6. Re:Yes, But Linux Is Not The Incentive by reallocate · · Score: 1

      No straw man. Linux has been around for 15 years and it still has a tiny market share. Yes, Microsoft is hard to compete with, but people know that and they don't care. Few people are going to be motivated to switch to Linux just to help thwart Microsoft.

      People simply do not willingly move from the familiar to the unfamiliar without incentive. By only offering to do the same things as Windows, Linux offers insufficient incentive for most people. If Linux enabled people to do something they want to do and is impossible to do with Windows, that's something I'd consider an incentive.

      --
      -- Slashdot: When Public Access TV Says "No"
    7. Re:Yes, But Linux Is Not The Incentive by mandelbr0t · · Score: 1

      Why should I care if Linux allows me to do the same things once I learn how to use it and a bunch of new programs? Where's the incentive? There are tens of millions of Windows users thinking the same thing.

      Heh, and if you check out my journal recently, you'll see I started along those same lines. I've blown away Windows a dozen times (once since then), and every time it's for the same reason: Linux does everything I need it to and runs noticeably faster, on everything. I especially like the 100ms knocked off my ping time on WoW. Windows is a horrible, horrible resource hog, even on my fancy 64-bit desktop.

      I spent time researching and optimizing the Vista system, turned off UAC so that it was more like XP (when will Windows implement sudo like every other desktop OS?) etc. etc., so don't tell me I didn't set it up properly. Linux is simply faster.

      Installing WINE correctly on your Linux machine will allow you to install Windows applications by simply double-clicking on setup.exe. Almost any desktop application not running .NET will work, and many games work right out of the box (Blizzard titles are especially compatible). But, of course, no one knows this, and will continue on the "new software everywhere" rant. Run IE on Linux if you want, geez. Microsoft's attempt to obfuscate .NET so that it won't run reliably on non-Windows boxes will fail as badly as their attempt to prevent DX9 titles from running under WINE.

      But, why should I? I like Apple software, I'm accustomed to using it.

      Because unless you're some kind of magical fanboi, you will suffer the same problem every Mac user I've known has ever faced: you can't troubleshoot your own hardware, and taking your machine into Apple costs time and money. Admittedly, they do at least fix it. Every OS has its foibles, and Linux's foibles cost the least for the greatest return, IMHO.

      In the end, however, these OS religious wars are pathetic. The compatibility between OSes is at an all-time high, but the proprietary vendors hold onto their proprietary natures like two dogs fighting over a steak. Linux offers a common x86 platform that both Apple and Microsoft could remain binary compatible with, and new software could easily be linked with WINElib to run on all three platforms with nearly no change.

      To me, Apple is the Obama and Microsoft is the McCain in this world. People may claim that the third-party vote is stupid and pointless, but neither candidate has a position that is substantially different than the other, nor will the third-party candidate run as a rep or a dem on idealogical grounds. The third-party candidate may not ever win, but he can take away enough votes from the partisan crowd to skew the results.

      --
      "Please describe the scientific nature of the 'whammy'" - Agent Scully
    8. Re:Yes, But Linux Is Not The Incentive by Anonymous Coward · · Score: 0

      This makes sense! Seriouly, linux guys need to think about this.

    9. Re:Yes, But Linux Is Not The Incentive by reallocate · · Score: 1

      Before I take on some of your specific points, let me just say that the best argument I can make about human nature in this instance is that Linux has been around for at least 15 years, it's free, and it's easy to find. Linux has failed to motivated more than a tiny sliver of the market to switch. Regardless of Microsoft's methods, more people would switch to Linux if they felt they had a reason to do that.

      >>" Linux does everything I need it to and runs noticeably faster, on everything. I especially like the 100ms knocked off my ping time on WoW. Windows is a horrible, horrible resource hog, even on my fancy 64-bit desktop."

      To repeat, if Windows does everything a Windows user wants it to do, why should he switch?

      Most people don't know what ping time is, and don't care to know. (BTW, how did your Linux installation make the routers on the Internet faster?).

      Most people don't care if their OS is wasting resources.

      >>"I spent time researching and optimizing the Vista system... don't tell me I didn't set it up properly. Linux is simply faster."

      I didn't, and wouldn't dream of it. I've got an old DOS machine that's faster than Linux. Speed isn't everything. Again, if a Windows user is satisfied, why switch?

      >>"Installing WINE correctly on your Linux machine will allow you to install Windows applications .."

      That's actually a disincentive to switch to Linux. Keeping Windows allows users to run every Windows application and avoid paying for Wine and making the effort needed to use Linux and its applications.

      >>"... you can't troubleshoot your own hardware, and taking your machine into Apple costs time and money..."

      One, I've never needed to take Apple hardware in for repair, period. Two, as a former, and knowledgeable, Linux user I did my fair share of trouble shooting, but I don't recall not having to pay for replacement parts.

      >>"...OS religious wars are pathetic..."

      This discussion isn't about OS superiority. It's about human nature. that's what determines most folks readiness to stay with the familiar (Windows) rather than switch to the unfamiliar (Linux).

      --
      -- Slashdot: When Public Access TV Says "No"
    10. Re:Yes, But Linux Is Not The Incentive by KGIII · · Score: 1

      I'm actually a Unix to Windows convert. Yes, I typed that right. I still use Linux daily, I just use what fits my needs best. I don't use Vista if I can avoid it but it isn't hard to go from XP to Vista at all. I've not actually seen too many people have trouble making the changes on their own. The reason I don't use Vista is the same reason I don't use a Mac. I use the tool most suited for me and for the task and XP suits those needs at this time.

      --
      "So long and thanks for all the fish."
    11. Re:Yes, But Linux Is Not The Incentive by Draek · · Score: 2, Interesting

      But it is naive to expect people to willingly throw away their investment in Windows (time and money) simply to learn an OS that allows them to keep on doing the same things.

      Why? anyone who's ever browsed the 'net on their cellphones already has (and no, Windows Mobile is different enough from vanilla Windows that they'll still need to be "retrained"). Simply put, it's not that big of a deal, it just requires the desire to do so.

      If someone is happy using, say, Word and Photoshop, what's attractive in hearing that Linux can't run Word and Photoshop but they can do pretty much the same things with Openoffice and Gimp, once they take the time to learn how to use them? Why should they do that when they can keep on using Word and Photoshop?

      Because, one imagines, they'd appreciate the $1000 saved by not buying either Office or Photoshop.

      Why should I care if Linux allows me to do the same things once I learn how to use it and a bunch of new programs? Where's the incentive?

      For your Mac, it's easy, and you'll know it when your motherboard decides to give up the ghost. For Windows, well, security first, performance second, and price third. The amount of time you need to learn how to use Linux from a user's POV isn't dramatically different than that of learning how to secure Windows, and the price difference between a computer that can run Ubuntu acceptably and one that can run Vista can be anything between "big" and "fucking huge", depending on your definition of "acceptably", and of "computer".

      --
      No problem is insoluble in all conceivable circumstances.
    12. Re:Yes, But Linux Is Not The Incentive by Anonymous Coward · · Score: 0

      Not true. Every so often, there is a new pain in the ass to get used to. My favorite so far: an update replaced glibc with its next version, with which some of my key applications were no longer compatible; that problem took days to diagnose and solve. Another good one: Scouring the web for drivers for hardware, especially when that hardware is relatively new. I would estimate that a day of productivity would be lost every six months or so. Linux may not a consistent money sink, but is a consistent time sink.

      I've decided that my time is actually worth money, and I'm now a Mac user.

    13. Re:Yes, But Linux Is Not The Incentive by 1u3hr · · Score: 0, Troll

      For the last time, I was refuting "no incentive". You are arguing about "sufficient incentive". So why keep posting in response to arguments I DID NOT MAKE?

    14. Re:Yes, But Linux Is Not The Incentive by reallocate · · Score: 1

      >>"Simply put, it's (ed. learning a new OS) not that big of a deal, it just requires the desire to do so."

      No, for a lot of people it isn't. But that's not the point. Why would anyone who's happy with Windows have a desire to switch in the first place?

      >>"...they'd appreciate the $1000 saved by not buying either Office or Photoshop."

      When I say "If someone is happy using, say, Word and Photoshop... ", it suggests they already own Word and Photoshop.

      >>"For your Mac, it's easy, and you'll know it when your motherboard decides to give up the ghost."

      Linux is going to save my motherboard? Hmm. And again, you haven't provided any reason for a satisfied Windows user to switch to Linux. The fact that Vista is overfed, that Linux is more secure, and that Linux is often available gratis are not things that would motivated a satisified Windows user to switch. You're essentially arguing that Linux users should switch because Linux is better. That's not enough.

      --
      -- Slashdot: When Public Access TV Says "No"
    15. Re:Yes, But Linux Is Not The Incentive by reallocate · · Score: 1

      I don't recall that you refuted anything.

      --
      -- Slashdot: When Public Access TV Says "No"
    16. Re:Yes, But Linux Is Not The Incentive by Draek · · Score: 1

      Why would anyone who's happy with Windows have a desire to switch in the first place?

      Because it's not hard, and it'll save them money, as I mentioned below.

      When I say "If someone is happy using, say, Word and Photoshop... ", it suggests they already own Word and Photoshop.

      But only their current versions, so they're fscked as far as new functionality goes if they don't pay again. Which, in the case of Photoshop, includes "compatibility with the latest version of the plugin needed to open your camera's RAW files", a pretty significant piece of functionality if you ask me.

      Linux is going to save my motherboard? Hmm.

      No, but you'll be able to get away with changing only the motherboard, not the entire computer.

      The fact that Vista is overfed, that Linux is more secure, and that Linux is often available gratis are not things that would motivated a satisified Windows user to switch. You're essentially arguing that Linux users should switch because Linux is better. That's not enough.

      So, having a free, secure OS that needs only a fraction of the money investment to run well as their current one *isn't* a good reason to switch? what *would* then be a good reason, world peace, a perpetual motion device and a pony?

      --
      No problem is insoluble in all conceivable circumstances.
    17. Re:Yes, But Linux Is Not The Incentive by reallocate · · Score: 1

      The evidence of the last 15 years amply demonstrates that few satisfied Windows users see a reason to switch to Linux.

      Every point you mention has existed since the creation of Linux. But, still, people do not switch. Perhaps you are addressing the wrong issues.

      >>"Because it's not hard, and it'll save them money, as I mentioned below."

      Those are not incentives to switch. Those are attributes that come into play only after someone has decided to switch.

      >>"But only their current versions, so they're fscked as far as new functionality goes if they don't pay again. "

      Most people who already own and use Word and Photoshop, especially for professional purposes, do not see the price of an upgrade as a reason to stop using Word and Photoshop. The evidence of the market supports that.

      >>".. having a free, secure OS that needs only a fraction of the money investment to run well as their current one *isn't* a good reason to switch? "

      To repeat, the evidence of the market is that the answer to that question is yes. Linux is a free, secure OS that's costs a fraction of Windows... and only a tiny fraction of Windows users have switched. Therefore, one might suspect that those attributes provide an insufficient incentive.

      --
      -- Slashdot: When Public Access TV Says "No"
    18. Re:Yes, But Linux Is Not The Incentive by NormalVisual · · Score: 1

      when will Windows implement sudo like every other desktop OS?

      It's had a mechanism to do this for quite some time: "runas /user:(username) cmd". Additionally, Vista will give you the option of running as an admin from a right-click menu.

      Because unless you're some kind of magical fanboi, you will suffer the same problem every Mac user I've known has ever faced: you can't troubleshoot your own hardware, and taking your machine into Apple costs time and money.

      I wouldn't consider myself an Apple "fanboi" in the least, but I just replaced the keyboard/mouse/top bezel on my wife's out-of-warranty MacBook myself in about 20 minutes for a whopping total of $59 after her keyboard started acting wacky about three weeks ago. Admittedly, I already had the miniature Torx driver set necessary to do it, but those are all of about $20.00 and are not specific to Apple machines. Apple has been using largely off-the-shelf components of late, and most of the components that can be replaced aren't expensive or difficult to do yourself if you're the least bit competent in such things.

      --
      Please stand clear of the doors, por favor mantenganse alejado de las puertas
    19. Re:Yes, But Linux Is Not The Incentive by Anonymous Coward · · Score: 0

      I agree with most of this.

      I used to use windows too, then switched to Linux, tried out different distros. I found it a pain in the ass to get used to the differences, but i was curious.
      Now I find Windows a pain in the ass to install, use and maintain updated.

      But, of course, you cant try and sell people your stuff but tell them they have to be willing to learn a lot of new stuff and put a lot of time and effort into it.
      So i dont see why they're trying to sell people stuff they dont want anyway? If they want Windows, let them have it. Just give me the same netbook without windows for 100$ less. Dont make ME pay for the expensive personal preferences of OTHERS!

      Also, i dont get why there are distros constantly popping up that promise to give the above mentioned people what they want. Which is really not "ease of use" but "windows-like look and feel"!
      All the FOSS world is created by volunteers in their free time. Why should they even begin to compare themselves to highly paid teams who can obviously spend 2/3 of their waking life on the project since its their job? Then again, most proprietary closed source windows software is as huge crap as related open source stuff. Unless its a game or you pay BIG money for it, like photoshop.

      Like you said, wheres the incentive for photoshop and word users to switch to gimp and ooo just to do the same thing ... and for the same price. Cause they didnt actually pay for their pirated versions!
      If they actually had to pay those tremendous prices, they would be all over the place using open source alternatives. And demanding even more adaptions to the WindowsWay(tm).

      So please let them have their crap, so they stay away!

    20. Re:Yes, But Linux Is Not The Incentive by reallocate · · Score: 1

      Someone's obviously paying for Word and Photoshop and all the other commercial software that's on the market. If people weren't buying them, they wouldn't be on the market.

      For people who make extensive use of programs like Word and Photoshop, especially those who derive their income from using those programs, their unavailability on the Linux platform is an absolute disincentive and for most a deal breaker.

      I don't disagree with the points you raise, and several years ago I would have cheered you on. But, now, other things are more important to me.

      My argument is not original or even new. But the evidence of the market shows that few Windows users see a reason to switch to Linux. Or Apple, for that matter.

      --
      -- Slashdot: When Public Access TV Says "No"
    21. Re:Yes, But Linux Is Not The Incentive by Tenebrousedge · · Score: 1

      Keeping Windows allows users to run every Windows application and avoid paying for Wine and making the effort needed to use Linux and its applications

      WINE is free. You may be thinking of Cedega.

      I don't have time to respond to all of your points, and also I will defer to mandelbr0t for a more comprehensive rebuttal, but I would like to respond to a point that you made.

      Your argument has been that, "...if Windows does everything a Windows user wants it to do, why should he switch?"

      This I feel touches at one of the key points of the debate: namely, that most people are idiots who respond best to dumbed-down marketing schlock. One of the most prominent examples of this is the success and popularity of the iPod. It was not innovative when it was released, nor has it broken any new ground since then. Other, more innovative devices were introduced before the iPod, and certainly since then. Many of these are free from the DRM restrictions that iPods are laden with. Yet, because of a phenomenal marketing campaign, the iPod and its derivations continue to outsell every other device on the market. Even as little as I watch TV, I am subjected quite frequently to an iPod commercial that promotes the very latest, cutting-edge feature of the iPod series: you can get them in different colors.

      This position of the non-iPod mp3 player is equivalent to the position of linux in the OS market. People won't even realize that they might want a given feature until they're spoon-fed the information from multiple media outlets. Linux assuredly has a plethora of compelling features, but who knows about them? Where do they get this information? Marketing is the failure of the linux community.

      Additionally, Linux has an extremely problematic branding issue, and developers continually struggle to simplify functions and interfaces to the level of the average user, but the marketing aspect is, I believe, the most serious issue faced by linux today.

      --
      Those who advocate genocide deserve every protection afforded by law, and none afforded by common human decency.
    22. Re:Yes, But Linux Is Not The Incentive by reallocate · · Score: 1

      >>"... most people are idiots who respond best to dumbed-down marketing schlock..."

      I think that pretty much eliminates you as a useful participant in this debate.

      Do you understand you are asserting that widespread adoption of Linux depends on an evolutionary boost in human intelligence?

      --
      -- Slashdot: When Public Access TV Says "No"
    23. Re:Yes, But Linux Is Not The Incentive by Tenebrousedge · · Score: 1

      Well, that is most unfriendly.

      My assertion is that widespread adoption of Linux, if such a thing is possible, would require a well-thought-out marketing campaign focused around the needs and desires of the average person.

      I further hold the pessimistic view that the average person is more or less an idiot. At best they tend to have a focused range of education or experience, outside of which they know little to nothing. Even if you hold otherwise, probably it is fair to say that an operating system is a fairly technical concept that most people need to be educated on before it is even possible to entertain a discussion of Linux. Thus, even if we avoid speaking in harsh terms, we are still left in the position of trying to sell a product to people who do not understand it.

      It's not an impossible situation, nor does it require an evolutionary boost as you imply. As far as an actual, specific solution, you mistake me if you understood that I had been offering one; I have been identifying the problem as I see it.

      --
      Those who advocate genocide deserve every protection afforded by law, and none afforded by common human decency.
    24. Re:Yes, But Linux Is Not The Incentive by gregconquest · · Score: 1

      The incentive is freedom. You know that.

    25. Re:Yes, But Linux Is Not The Incentive by reallocate · · Score: 1

      >>"...e average person is more or less an idiot..."

      Well, you said it, not me.

      >>"...it is fair to say that an operating system is a fairly technical concept that most people need to be educated on before it is even possible to entertain a discussion of Linux."

      An operating system is part of an appliance that allows people to do things they could not otherwise do. Arguing that you can't debate the failure of Linux to achieve widespread acceptance until people have the technical expertise to understand operating systems is tantamount to arguing that people can't buy toasters until they understand physics.

      >>"...I have been identifying the problem as I see it."

      Most people do not want to use Linux. That is not a problem.

      --
      -- Slashdot: When Public Access TV Says "No"
    26. Re:Yes, But Linux Is Not The Incentive by reallocate · · Score: 1

      >>:The incentive is freedom. You know that."

      Then why isn't everyone using emacs and wearing Stallman buttons?

      --
      -- Slashdot: When Public Access TV Says "No"
    27. Re:Yes, But Linux Is Not The Incentive by gregconquest · · Score: 1

      They're free not to.

    28. Re:Yes, But Linux Is Not The Incentive by 1u3hr · · Score: 1
      I don't recall that you refuted anything.

      Well, since you evidently didn't read my post before pasting in your generic "Why Linux Sux" screed, that's not surprising.

    29. Re:Yes, But Linux Is Not The Incentive by Anonymous Coward · · Score: 0

      Someone is obviously paying for commercial software, thats right. We all know how the system works: Everyone is breastfed pirated payware, and once they are employed they will want to continue using it. And its gonna happen cause those in charge were also raised that way.
      And since a company cant effectively pirate all software they use, they have to pay for it.

      Thats why Billy boy would rather see people using pirated Windows than Linux, BSD, Solaris or what have you.

      I dont disagree with your point either. Few windows users find an incentive to switch. Thats fine by me as long as i dont have to cope with it, cause ive become just the same kind of lazy ass they are.

      As I said before, let them have their crap if thats what they want. I dont blame them for having a bad taste, i blame the vendors for nurturing bad taste. I want to be able to choose from the same array of netbooks, notebooks or desktop computers without paying for an os that im not even going to look at before wiping the hard disk clean.

      The other day i walked into a store calling themselves professionals and wanted to buy a NIC. I asked if it had support in the official linux kernel at least since 2.6.18 and i got a look on his face saying "what in the what what?!". I got him to say he was officially selling it as "linux compatible" for all the store to hear, so i would have returned it if it hadnt worked, but WTF?! I wonder if it isnt mostly LINUX users who buy this particular product, cause MBs have had onboard ethernet adapters for ages, and a second NIC is usually used in router/firewall/dmz boxes. And who would set such a thing up with Windows?

    30. Re:Yes, But Linux Is Not The Incentive by LarsG · · Score: 1

      world peace, a perpetual motion device and a pony?

      Yeah, that's more like it.

      Look, you and I and most of the people on /. would find the incentives you listed above sufficient. But that is mostly because we are already quite familiar and comfortable with computers and using different interfaces.

      However, for someone who has a life doing something entirely different as their work and hobby thinks of computers as tools. If they are currently familiar and comfortable with how things work in Windows and know how to use win apps, you need to overcome the friction that a switch would cause. While Linux has gotten better over the years (and something like Ubuntu Hardy would be a slam-dunk win over something like win3.11) there is still the fact that they would need to relearn how to use the computer just to do the same things that they do today.

      Fr example, for someone in a decently high paying job and time comittments to family and social activities the cost isn't a big deal. Their time is more valuable to them than the money they might save.

      No, but you'll be able to get away with changing only the motherboard, not the entire computer.

      Yup, I definitely see Aunt Tilley wielding a screwdriver heads down in the PC cabinet swapping the mobo. Or editing modules.conf and wget;tar -zxvf;configure;make;make install to get the wifi driver working. Saving 500$ a year will make her want to take the time to learn how to do that. [/sarcasm]

      --
      If J.K.R wrote Windows: Puteulanus fenestra mortalis!
    31. Re:Yes, But Linux Is Not The Incentive by reallocate · · Score: 1

      What does that have to do with Linux?

      --
      -- Slashdot: When Public Access TV Says "No"
    32. Re:Yes, But Linux Is Not The Incentive by reallocate · · Score: 1

      I did not argue that "Linux Sux." I made an argument about why satisfied Linux users do not switch to Linux. That has everything to do with human nature and little to do with the attributes of Linux or Windows.

      --
      -- Slashdot: When Public Access TV Says "No"
    33. Re:Yes, But Linux Is Not The Incentive by reallocate · · Score: 1

      You seem to be blaming people who don't stand to make any money from Linux for its poor showing in the market.

      --
      -- Slashdot: When Public Access TV Says "No"
    34. Re:Yes, But Linux Is Not The Incentive by 1u3hr · · Score: 1
      I made an argument about why satisfied Linux users do not switch to Linux.

      Makes as much sense as the rest of your posts.

      Anyway, since you seem determined to have the last word, just continue arguing with your straw buddy and I'll leave you to it.

    35. Re:Yes, But Linux Is Not The Incentive by Tenebrousedge · · Score: 1

      You would seem, at first blush, to have a valuable perspective on Linux: someone that is knowledgeable about Linux, but dislikes it. That viewpoint is a useful one insofar as it offers criticism that can be used to address problems, perceived or real.

      It is therefore unfortunate that you seem to have no interest in either offering useful criticism, or even paying attention to the words and arguments of someone whose view of the subject is not dissimilar to your own.

      I would like to respond with a further rebuttal to your arguments, but do not feel like the returns would justify the time spent.

      Respectfully yours,
      -T

      --
      Those who advocate genocide deserve every protection afforded by law, and none afforded by common human decency.
    36. Re:Yes, But Linux Is Not The Incentive by reallocate · · Score: 1

      I don't dislike Linux. I've said little about its capabilities other than the fact that three or four years ago I stopped using it because of difficulties with wireless. That was a frequent complaint about Linux at the time.

      All I've said is that Linux does not provide a sufficient incentive for satisfied Windows users to switch. I've pointed to the behavior of the market over the last 15 years to substantiate that assertion. That is, it is a self-evident fact that most satisfied Windows users have not switched to Linux.

      Sadly, as seems to be typical here, many people do not understand that pointing out the reality of Linux's position in the market is not a criticism of Linux as an operating system. Their argument is twofold: One, that Linux is technically better than Windows, therefore people should adopt it. And, two, if they don't adopt it, that is evidence that they are too stupid to use the better OS. Both assertions are irrelevant.

      --
      -- Slashdot: When Public Access TV Says "No"
    37. Re:Yes, But Linux Is Not The Incentive by Anonymous Coward · · Score: 0

      Where is CMYK for GIMP, or any other Linux application? I even did the painful thing creating half a dozen posters, fliers etc. in Scribus, and boy was I relieved when I "found" Photoshop in order to get proper CMYK-printing. No printhouse would accept my Scribus-exported files, so I had to export to high-resolution images and convert to CMYK in photoshop. No open source solution simply exists for this purpose, even though it has probably been in wish-basket for 5-7 years now.

      Maybe you can run Photoshop in Wine, but there are so many other applications, Linux is not for me, even though I have installed probably half a dozen distributions tons of times. Ubuntu is nice, but where are the decent apps?

      Games on Linux? Don't even make that joke while I'm drinking milk here!!

    38. Re:Yes, But Linux Is Not The Incentive by arth1 · · Score: 1

      (when will Windows implement sudo like every other desktop OS?)

      Windows has "Run As" which is also privilege escalation, and like sudo a very very bad idea in most circumstances. Yes, you read me right. sudo is almost always the wrong solution, but is being used as a panacea for all user access problems.

      On a one-human-user system, using sudo instead of logging in as root is a convenience that you pay for with lessened security. The big problem is that when doing sudo, you still run the programs as root. But you run them with the context of the logged in user (including $PATH). Checking for scripts or executables that doesn't set their own path, and running them in an sudo context is a favourite of black hats.

      This is no different from making the executables suid root with restricted group/other execute access, apart from one thing: With suid, you can still use the executables in automated scripts. With sudo, you can't, without jumping through hoops.

      Oh, and did I mention that the main support issue with Ubuntu users is that they end up with root owned files in their home directory, with the various symptoms that may lead to? The reason? sudo.

      Far more secure is to log in as root in a second tty. You get root's context, without inheriting anything from the user. You don't have to type in passwords every five minutes. Your scripts will work. And no blackhat can exploit the privilege escalation to call their own programs.

      The only justification I see for sudo is when executables are to be run as either a superuser or a normal user, and you have multiple human users who need to do so, neither of which have access to root login. Then sudo can be preferable to having two copies of binaries, one suid and one not.

      Anyhow, sudo is disabled or uninstalled on all of my systems, for security reasons.
      POSIX ACLs, on the other hand, are standard, and used.

    39. Re:Yes, But Linux Is Not The Incentive by smoker2 · · Score: 1

      Why should I care if Linux allows me to do the same things once I learn how to use it and a bunch of new programs? Where's the incentive? There are tens of millions of Windows users thinking the same thing.

      Well, maybe because when MS wants some more cash, you have to buy a new version of Windows, Office, Outlook, whatever, because your copy will not be able to read the files created by the new versions ?
      Microsoft software - Investment or extortion ?

    40. Re:Yes, But Linux Is Not The Incentive by BenoitRen · · Score: 1

      GNU/Linux won't obsolete your hardware. Apple will. So the incentive would be to save money.

    41. Re:Yes, But Linux Is Not The Incentive by Teriblows · · Score: 0

      people don't buy a computer to run applications through an emulator:P apple with the ipod shows how they concentrated on what people actually want. the pre ipod mp3 players were a bit like linux. they were designed for techies and couldn't see what was wrong with that. techies might sniff at the countless usability tweaks the ipod system has and thats the problem. a certain blindness. and because ofthis that company ran away with the market. linux popularity has nothing to do with branding. linux is good at certain things. being a home desktop just isn't one of them. techies who live and breath this stuff don't realize they have accumulated thousands of hours of knowledge throughout their lives to be able to use this stuff comfortably and so cannot see a perspective outside of this. and so they wonder why linux is not popular and cannot think of a way to fix it. not everything is best done in open source communities. the example of games has already shown this quite well. if linux were better it would be self evident and people would flock to it. but it isn't. it has to ape its competitors trying to copy interfaces to try to gain market share. it doesn't create something new and innovative to prove its worth to the home user and thats the problem.

    42. Re:Yes, But Linux Is Not The Incentive by reallocate · · Score: 1

      The evidence shows that most people do, in fact, eventually buy a new copy of Windows, Office, Outlook, etc., when MS releases upgrades. (Outside the corporate world, where someone else pays for the upgrade, I don't believe most of us receive enough incoming Office files to make readability an issue.) Otherwise, we'd see a spike in Linux use every time Microsoft released an upgrade.

      So, yes, it seems that saving money would be an incentive, but apparently not.

      Remember the article pointed to by the original post cited customers returning Linux machines because they were unable to install Microsoft products on them. Now, it's easy to chuckle about that. But, from the perspective of the market and human nature -- which are what we are talking about here -- that's an indication of how needing to use non-Microsoft products is a strong disincentive to switch for many people,

      --
      -- Slashdot: When Public Access TV Says "No"
    43. Re:Yes, But Linux Is Not The Incentive by reallocate · · Score: 1

      >>"GNU/Linux won't obsolete your hardware. Apple will. So the incentive would be to save money."

      I chose to put my Linux machine in the closet and spend $2000 on a Mac. So, the cost savings aspect of Linux was not an incentive for me.

      The virtues of Linux are many, but the market provides ample evidence that those virtues are not attracting a large following. I'm only suggesting that those who want Linux to attract more users ought to think about that.

      --
      -- Slashdot: When Public Access TV Says "No"
    44. Re:Yes, But Linux Is Not The Incentive by Liviu-Theodor · · Score: 1

      A new version of Windows/MS Office/Photoshop requires more time and money than learning Linux/OpenOffice/Gimp. Therefore, if one has enough time and money to buy and learn Windows, MS Office and Photoshop, then one will have plenty of time to learn the open-source programs (I will not call them equivalens, because in some/many cases they are just better). And a good users knows "an operating system", "program for editing documents" and "a program for editing photos", no matter what names they have, while a bad user knows "Windows", "MS Word" and "Photoshop". In short: a good user can switch easily between OS's and programs, while the bad users know only one program, and in many cases even that program is mistakenly used. The focus of the good user is the goal, while the focus of the bad user is a familiary interface.

    45. Re:Yes, But Linux Is Not The Incentive by Anonymous Coward · · Score: 0

      Perhaps your comment has some value for many of the readers but when you consider the world at large & not just your own POV, you'll realise that a great many people cannot afford the expense that M$ adds to the cost of software. If the software exists for the price of a magazine & all I have to do is install Linux on an old box, or on a new netbook then fine, I'll learn. With Russia, China, much of Asia, Africa & much of Europe moving down the road of not having to comply with M$'s ongoing costs & utilising free software, eventually the likes of M$ will become a much smaller & even more expensive market.
      Perhaps it will even become a nothing.

    46. Re:Yes, But Linux Is Not The Incentive by reallocate · · Score: 1

      First, even if your assertion that learning to cope with an MS/Adobe upgrade takes more time (I'll give you the financial cost) than learning Linux could be shown to be accurate, how is that reflected in the real behavior of real people?

      I don't disagree with the incentives that you or anyone else has listed here. I simply saying that people seem to be ignoring those incentives.

      Second, I take strong exception to your use of "good user" and "bad user" labels. There are no good or bad users, just users.

      You said: "...a good user can switch easily between OS's and programs, while the bad users know only one program..."

      Why would they want to? If someone is satisfied with their OS or their word processor or their spreadsheet, or whatever, why is it to their advantage to spend time with other programs?

      That's how real people behave. They stay with what they know and like as long as possible.

      --
      -- Slashdot: When Public Access TV Says "No"
    47. Re:Yes, But Linux Is Not The Incentive by reallocate · · Score: 1

      Yes, Linux is cheap. And that means it's attractive in markets with little cash.

      But this discussion assumes a satisfied Windows user, not someone who is trying to fund their first PC.

      --
      -- Slashdot: When Public Access TV Says "No"
    48. Re:Yes, But Linux Is Not The Incentive by Tenebrousedge · · Score: 1

      You don't use linux, you didn't own an mp3 player before the iPod, possibly not since then, and you clearly have no idea what it takes to create a top-tier game.

      You also are repeating what I said about user interfaces.

      As far as linux being innovative, that's really irrelevant---did you read what I wrote? There's nothing really new under the sun at this point, but linux is as close to cutting-edge as anything else out there, and it is powerful.

      There are a number of "self-evident" things in this world, and choice of desktop OS is hardly one of them. Honestly, you're out of your mind if you think Windows has been successful due to anything resembling fair competition. The only way that the average user will ever use linux is if it comes preinstalled.

      Branding is an issue. Someone asks you, "What is linux?" you start talking about Ubuntu, Debian, SUSE, Fedora, Mandriva, or god forbid, Gentoo, you are going to confuse the heck out of whoever you are talking to. There is no one Linux, no one user interface, not even one central repository. The idea is that you're going to sell an image to people: take a look at most of the advertising that Apple does. Do they get into the features of the Mac, the iPod? Not so much, eh? They're selling an image. Microsoft with Vista is failing spectacularly to sell an image.

      In short, Linux is having a marketing failure. It needs advertising beyond word of mouth, and it needs to fix its branding and UI issues.

      --
      Those who advocate genocide deserve every protection afforded by law, and none afforded by common human decency.
  68. Re:Amazing. Half assed installs cause returns by McDutchie · · Score: 4, Interesting

    MSI's install of linux is a piece of garbage. They barely made it run and it's junk. now they are bitching that their half assed work causes returns?
    How come the ASUS eee flys off shelves where it's available and people that own them that are not techies love them in their linux install?
    Oh wait, ASUS did not half ass the linux install. Ahhhh.

    I thought ASUS users just replaced their Linux with Windows in most cases. I have not seen MSI's Linux installation, but the ASUS version of Xandros on my daughter's Eee PC 4G is an unusable piece of crap. The most basic things don't work properly. A few of the snags I've run into:

    • it forgets about the wireless network after every restart so it has to be reconfigured every time;
    • many dialog windows in programs such as Firefox don't fit on the screen so that you can't even click on OK or Cancel to get rid of them because the buttons are hidden (you have to alt-drag and then resize the window but that's too much to ask for the average user, never mind a newbie);
    • Flash is crashy as hell (so much for my daughter's Flash games);
    • the "anti-virus" included plainly doesn't work, it can't even update itself (not that it would be any use anyway);
    • Skype crashes at least once in every conversation;
    • the Software Update control panel doesn't seem to do anything;
    • the "Messenger" doesn't open any window when you click on it but just keeps adding more useless icons to the system tray instead;
    • etc.

    Never seen such a mess before. If I were not an experienced Linux user myself, I'd have returned it. If MSI's is even worse than that, then wow... just wow.

  69. What is more interesting by WindBourne · · Score: 1

    is that so many are overlooking OPPORTUNITY. Now is the time to put together classes to teach business ppl HOW to run Linux machines. Not what a kernel is, or how to config DNS all by hand, but to instead show it GRAPHICALLY. And if the students tell you that they want to know how to set up a particular daemon or program and it requires lots of text manipulation (i.e. config files), than that is is sign that for the company to provide a help disk WITH those items or simply to sell a disk with graphical installers and controllers (or better yet, provide open source input and let us do it).
    IOW, this is a BIG missed opportunity.

    --
    I prefer the "u" in honour as it seems to be missing these days.
  70. Sounds like it's not just that it's Linux... by argent · · Score: 1

    It's not just that it's Linux, it's that it's not really an open system. Linux software installation depends so much on access to a common set of repositories and tools that installing anything that isn't in the repository that you start from is beyond a non-technical user.

    So these boxes might as well be PSPs or iPhones - but without the pool of games and apps that go along with Sony's and Apple's big-company repositories, and without the pool of apps from the developer community. Linux handhelds went through the same initial burst of hope and discovery that there just wasn't that much software for Familiar or whatever... but there they didn't have the option of installing a normal Linux distro. but still, if I'd bought one and discovered that I had to reinstall the whole thing to get access to a decent pool of software, I might have returned it too.

    People don't buy computers to run operating systems, they get them to run software. And not just developer software, or power user software, but software that you can't predict people will need. Linux is at a huge disadvantage there in the first place (even compared to OSX, let alone Windows), so throwing away the ability to use the big repositories is foolish.

  71. care factor by MrKaos · · Score: 2
    Personally I haven't used windows at home for at least 10 years. I wanted people to use linux but the realisation I think I am coming to is people don't deserve Linux unless they actually ask for it.

    I got pissed off when I upgraded Fedora 7 to F9 because it took me a whole three days to get things working the way I wanted because of the nvidia drivers, sure I restored my home directory and everything else worked. I was in the middle of an on-line course and I just had to get on with it. I thought 'no wonder people don;t want to use linux'

    But soon after I compared that to a laptop that I had to configure for a C# development project with VS2008 and SMS2005 and MSSQL. I am diligent with my XP installs because I don't want the thing to fuck up once I get it set-up. So I use Project Dakota to patch it, installed VS2008, SMS2005 thinking I would be ok. Of course when you have a shit fight on XP - it drags on. Certain versions of MSSQL doesn't install properly with SMS2005 and I can't use database diagrams. I'm hand deleting roughly 50 registry entries and suddenly remembering why I like Linux.

    I don't like using windows because it restricts me, but most users won't encounter those restrictions. What they don't realise is in Windows you go A-B-C-D and the task is done, in Linux you go A-B-C-D or A-D and the task is done. When you use windows there is no more efficient way to complete a task, you have to do the same brain dead RSI operation every time. I resent being told I have to use Windows in a work project because my effectiveness is instantly reduced. I feel lobotomised.

    Which is the same reason windows people don't want to learn a new OS. There neural patterns have be set to *windoze* and they don't understand how to make that leap. They don't want their effectiveness reduced because thinking is the hardest work.

    The F9 and Ubuntu I have is at least as pretty as Vista and mouse gestures come in handy too. I don't know how much better windows is than linux because I don't want to feel like a retard when I am using it, be limited to one pissy workspace, not be able to use all 8Gb ram, or all the CPU cores. I hate licence keys and registry shit. I get so frustrated using windows I think that anyone who really wants to use it, should.

    Because that is the user experience they deserve. I think people's experience with the hassles of windows is what they presume is going to happen when they move to Linux. They fear that they are going to go through a whole new set of those experiences.

    And they will, for a little while, lets be realistic, but then they will realise they don't get viruses any more, system performance is consistent, and they are able to fully utilise the machines power.

    Linux will never be like windows, and thank goodness for that. Usability in Linux is improving with every distributions and no longer needs to duplicate functionality in windows, it gets better and better and is starting to pull ahead. If this is what makes Linux continue to improve then I hope linux is never ready for the desktop. If MSI want to distribute a shit version of linux, then they deserve to pay M$ licencing fees. They should stop distributing it because people will think that Linux is as crap as windows is.

    --
    My ism, it's full of beliefs.
    1. Re:care factor by SMOKEING · · Score: 1

      +10 Insightful (I've already posted in this thread, so can't vote).

      Thanks, man!

  72. Re:Amazing. Half assed installs cause returns by Anonymous Coward · · Score: 0

    I got a 16GB eeePC w/ Xandros for my Mother this year.
    Now whilst the average components worked fine, the file manager is clunky (she also got an SD card for work), the Wifi management is/was horrendous & the update manager is appalling.

    File manager - This is like using explorer with a tree. Having to browse through the root filesystem to find simple, PnP storage devices.

    Wifi - I had to kick the pile of crap into submission, making numerous changes before I could get it to connect to an encrypted network.
    Both WPA & WEP connectivity were broken.

    Updates - Regardless of the capacity of the computer you buy, everything bar /home is installed in the primary 4G device.
    After 2-3 updates, /usr had filled the device to 100% & now the system runs like a hog.

    With the above exceptions, the Xandros eeePC is great for a computer illiterate user. Unfortunately, the last issue means it probably won't be long before I just whack Ubuntu on it.

  73. Re:they don't know what they get until they open t by AndGodSed · · Score: 4, Informative

    The OS may be no more difficult to learn (for everyday use; if you're a power user, though, XP -> Vista is still easier than XP -> Ubuntu),

    I call BS on that statement.

    I am a power user and in high level tech/server support, and one thing about power users is this: Interface is irrelevant.XP -> Ubuntu is equally as easy as XP-> Vista, Vista -> MacOS and MacOS -> Ubuntu.

    What you are forgetting is that XP -> Anything Linux you could have a choice of Gnome, KDE, XFCE or a tonne of more obscure ones like IceWM or Enlightenment.

    I have tried all of these above, I give tech support on all of these (OS'es and Environments) and once you teach a user where to click to do what they want they become drones again and to open mail click here, to edit a document click there and so on and so on endlessly. Users tend to "forget" the actual environment that they are in and learn an almost "muscle memory" type of sequence of mouse-gestures and keyboard clicks to get done what they want.

    I got my wife to use Ubuntu, and she uses it every-day. I could've gotten her to use anything else.

    The real pain comes in the "under the skin" things like adding your computer to a network, setting up your wireless and other essentially one-time housekeeping tasks that need to be done (setting up wireless on a laptop is more than a one-time task, but migrating around wireless networks with notebooks is an equal pain regardless of OS)

    Then we get to actually installing the software and getting it to work with the actual hardware.Now immediately both you and I can point to areas where Windows has greater driver support from vendors than Linux - but ask yourself this: How many users ever set up their own hardware? Being a tech manager with an IT team I get the very strong impression that regardless of OS a user will call on us to install a new screencard, PCI/USB wifi network card or whatever the case might be. Thus user-wise the hardware issue has largely been negated by user incompetence. Remember though that users need only worry about using the computer - IT geeks like those who's job it is to fix computers are supposed to worry about the actual hardware, and again for a power user/tech support it is less than an issue than you think.

    but then you also have the added learning curve of replacing every single application except possibly Firefox, if they weren't using IE before.

    Again I need to point to the error of your statement.

    1) Have you looked at the awesome cockup that is the Office 2007 interface?

    I have countless users who phone me regularly to ask "where is the file meny", "where do I name the file when I (eventually found how to) save as" and so on.

    2) Have you tried bringing an Office 2007 setup into an existing officespace?

    Try telling a user over the phone how to install the patch that allows him to open .docx documents in Office 2003 OR explain why the Office 2007 user suddenly needs to save his files in a different type every-time-he-saves-it, or why it says "compatibility mode" when he opens a .doc file. Or why he can no longer open his old e-mails since he started using Outlook 2007 and his .pst file is no longer supported. Older versions of .pst files are a pain to recover.

    3) A personal tale from first-hand experience.

    We use a custom in house program developed in MS Access. Me, being a Linux user cannot use this program since I cannot open the database in Linux. That goes for every Office 2007 user in our company. The database needs to be converted to an Office 2007 compatible format before they can use it - and when that is done the ones using office 2003 can no longer use it since now it is incompatible with their version of office. We will only be able to get Office 2003 licenses for a short time still before 2k3 goes the way of XP. Thus very soon we will be forced to up

  74. Id link to say that the return rate will drop by Alain+Williams · · Score: 1
    It would be nice if it would get better with time, however I fear not.

    One of the nice things about M$ is that you know what you will get, either the XP or the Vista interface ... that is it. The various different Linux installs all have a slightly different interface, icons/drop-downs/... in different places & shapes - etc.

    It turns out (as we know) that once you scratch the surface there is not much real difference, however most people can't be bothered to scratch to find out ... it isn't like their last PC and is therefor wrong.

  75. Re:they don't know what they get until they open t by peragrin · · Score: 5, Insightful

    that is more true than many realize. in my humble opinion 90% of users are nothing more than monkeys clicking keys in order to get the desired result. The same applies to cars. all they truly know is that you put a funny smelling liquid into it, turn a key, and wiggle the steering wheel around while pressing buttons on the floor to make it go and stop. It isn't complicated to understand the thing is they don't want to know.

    it is the difference between memorizing a method and understanding the concept. you can set me down in front of any computer and I can learn the ins and outs of it in hours, (longer with more command line options). After a while some people stop learning, and everything after that point is a struggle.

    --
    i thought once I was found, but it was only a dream.
  76. Re:they don't know what they get until they open t by SleepingWaterBear · · Score: 1

    The OS may be no more difficult to learn (for everyday use; if you're a power user, though, XP -> Vista is still easier than XP -> Ubuntu), but then you also have the added learning curve of replacing every single application except possibly Firefox, if they weren't using IE before.

    If you're a power user, the increased control and efficiency you get from switching to Ubuntu will save you so much time in the long run that the slightly greater learning curve is a minimal cost to pay. I personally run Linux, but for casual users, I've started recommending Mac since it's easier to learn than either Vista or Ubuntu, and better in almost every respect than Vista.

    Bottom line is, there's really no good reason for anyone to run Vista, though I can see the argument for sticking with XP as long as that's viable (and Microsoft keeps pushing back the deadline on that one).

  77. Re:they don't know what they get until they open t by Toll_Free · · Score: 1, Informative

    Having just installed Ubuntu on a computer that had previously been running an older version of Slackware, I can tell you your full of crap.

    Installing Vista on that hardware WORKED. WiFi worked, networking worked, etc. (that was my biggest bitch, the wifi part). It still DOESN'T reconnect if I reboot my access point, sometimes magically DISCONNECTS, etc.

    Ubuntu isn't ready for prime time. IT IS a great OS, as is the other Linux distros, but it ISN'T ready, as this article / whatever you want to call it points out.

    Wish it worked, but until the proprietary CRAP can be worked out (and it probably NEVER will be) (ie, getting madwifi to work OOBE, getting any wifi cards to work OOBE, etc).

    The article states fact. Opinions have no relevance when arguing fact.

    --Toll_Free

  78. Re:they don't know what they get until they open t by santiagodraco · · Score: 3, Insightful

    So they returned it because they expected Windows but got Linux and not because it was difficult to learn for them? I think not, read the interview.

    Oh, they should blame the install, which was poor? Exactly how?

    Oh, power users are the cause...the ones that probably have hacked copies of Windows waiting around to install over Linux (as you say, that's what they wanted...)

    I think you are simply trying to divert the fact that Linux is not some kind of magical operating system that every user should embrace as the panacea to Windows. That's not the case and everyone knows it.

    Right now the ONLY logical reasons to move to a Linux based PC is 1) cost and 2) boot time when run in minimalist mode. Otherwise an XP machine is far better for the availability of apps and consistency of experience.

  79. This was predicted twenty years ago. by TihSon · · Score: 1

    I think those who predicted years ago that computers would create two opposing classes; a cast of technologically savy, highly enabled upper class with wealth and power; and another sub class of non-computer literate, non-empowered workers without authority or means, effectively predicted this sort of event.

    It is entirely possible to be a computer illiterate and use Windows, much less so with Linux. I suspect these returns represent a portion of that subclass. A prerequisite to a lifelong lack of knowledge is an aversion to novelty or learning.

    In other words these people are the anologues, with VCRs that will flash 12:00 forever into eternity. They are the Canadians who still use mph instead of kph ... the BMW cycle owner who pays a fortune for shim stock, instead of snipping a piece off of a tin can (zataomm) ... they will never learn, not because they are unable, but instead because they are unwilling.

    The only solution for them is to let them return their kit, and allow them to leave the store with a bit of dignity.

    --
    In B.C., our fascism is green.
    1. Re:This was predicted twenty years ago. by Weedlekin · · Score: 1

      "I think those who predicted years ago that computers would create two opposing classes; a cast of technologically savy, highly enabled upper class with wealth and power; and another sub class of non-computer literate, non-empowered workers without authority or means, effectively predicted this sort of event."

      Because the computer literati are obviously so much more wealthy and powerful than people who chose to become experts in medicine, law, politics, or business. That's why so many PC tech. support people and programmers are buying up mansions and driving around in Lambourghinis while plastic surgeons, judges, and politicians are forced to work 80 hour weeks for $50K a year unless they also know lost and lots and lots about computers.

      --
      I'm not going to change your sheets again, Mr. Hastings.
    2. Re:This was predicted twenty years ago. by TihSon · · Score: 1

      Doctors use computers - check.

      Lawyers use computers - check.

      Business People use computers - check.

      Judges use computers - check.

      Politicians use computers - check.

      As for the programmers ... last time I checked they make a FUCK of a lot more than ditch diggers, bus drivers, shoe salesmen, etc, etc, etc. Thank you for making my point for me.

      Bill Gates, Steve Jobs, the Woz, that guy that made Ubuntu and went to space ... etc, etc, etc. I imagine you may have heard of them. Thank you for making my point for me again. It's been a while since I've seen someone work so hard to miss, evade, ignore and otherwise dodge the point of a submission ... Please STFU for me.

      --
      In B.C., our fascism is green.
    3. Re:This was predicted twenty years ago. by Weedlekin · · Score: 1

      "Doctors use computers - check.

      Lawyers use computers - check.

      Business People use computers - check.

      Judges use computers - check.

      Politicians use computers - check."

      Doctors were earning lots of money prior to the invention of computers - check.

      Lawyers were earning lots of money prior to the existence of computers - check.

      Businesses were earning lots of money prior to the existence of computers - check.

      Judges were earning a lot of money prior to the existence of computers - check.

      "As for the programmers ... last time I checked they make a FUCK of a lot more than ditch diggers, bus drivers, shoe salesmen, etc, etc, etc."

      They actually earn somewhat more than the jobs you cite, not a "FUCK of a lot more", and unlike those jobs, programmers have to study for years to practise their profession. Most other fields that require similar amounts of study are significantly better paid on average than programmers are.

      NB: I notice that, as is usual for smug purveyors of tripe, you predictably managed to avoid dealing with PC support people _despite the fact that I specifically mentioned them_.

      "Bill Gates, Steve Jobs, the Woz, that guy that made Ubuntu and went to space"

      Steve Jobs is a businessman who's never written a line of code in his life; the Woz is a hardware engineer; Mark Shuttleworth is an entrepreneur, not a programmer; and Bill Gates became rich because his mother was on the board of IBM when they were looking for a PC OS, so he was in the ideal position to sell them one that somebody else had written.

      "Thank you for making my point for me again.""

      And thank you for spouting enough BS to fertilise Bangladesh.

      "It's been a while since I've seen someone work so hard to miss, evade, ignore and otherwise dodge the point of a submission"

      And it's been a long time since I've seen someone make such a lame attempt to defend a point. If I was in your position, I'd have come up with list of people who actually earned significant amounts of money from their own programming efforts, e.g. Dan Bricklyn, Peter Norton, Anders Hjeslberg, Sid Meyer, Peter Molyneux, and many, many others, so I'm vastly underwhelmed by your pathetic inability to produce a single example of your own.

      "Please STFU for me."

      If you promise not to inflict any more smug, easily refuted shite masquerading as (albeit pathetically weak) arguments on us, then it will be a pleasure to STFU.

      --
      I'm not going to change your sheets again, Mr. Hastings.
  80. Re:they don't know what they get until they open t by santiagodraco · · Score: 1

    No it won't.

    I'm a power user and I never plan on switching to Linux. It boggles my mind that I can see these blanket "you will save much time in the long run..." exactly how? Are you adding up the seconds that the OS will boot faster (mainly because there are less apps available to install and run, and devices, so it may have less to load) or something else? Exactly how does Linux save me time that has any real meaning?

    As for Vista, I'm with the vast majority in that MS screwed the pooch badly, but in reality IF you make the switch it's overall a very good OS. The networking subsystem is much better, 3D performance is, ultimately, better if you are running Vista 64 as well as it being the only viable 64bit Windows platform... It's also considerably more forgiving to problem applications than XP. But XP is certainly viable as well and is a lighter snappier OS than Vista.

    Now if it was 15 years ago and we were starting this all over again all of this might be a different story but people need to remember that Linux with a decent GUI has had a lot less history than Windows. Windows has carried the baggage of having to support a vastly larger user and application/device base than Linux. That monumental task is far beyond the capabilities of the Linux community even today, I'd suggest, simply because it has a smaller support base. But like I said, if this was 15 years ago and Linux was developed to be more of a consumer OS things might be different, but that's not the case.

    Comments about Linux being better because it's faster, lighter, "better designed" or whatever have to be taken with the understanding that it's developers have had much smaller project to tackle than the Windows teams.

  81. Re:they don't know what they get until they open t by modernbob · · Score: 4, Insightful

    Well, here is the thing. I think most people understand that a computer has become an appliance. It's a machine to gather information, publish information, and a simple communications tool. Most people have come to know windows because it's loaded on every factory made box everywhere. I think that people want to spend time doing the things they do on a computer and not to learn about the machine or software they are using. It's all about being productive. *nix is a vastly more powerful OS in the hands of someone who knows what to do with it. The vast majority of people going to Wal-Mart to buy a computer don't care about this. The only way to make this customer happy is to emulate what they do know (outlook express, IE, Menu's, Office). If you can't do this 80% of the people buying your machine are going to be some what unhappy. Will some people learn a new way to do things, yes. However, even after they learn this still might not be enough as these are the same people who will likely become frustrated and have someone load windows back on their machine. If equipment manufacturers want to move away from windows they will need to provide a distro that looks and feels like windows and I haven't seen any distro that has accomplished this.

  82. Re:they don't know what they get until they open t by DogDude · · Score: 0, Troll

    it is the difference between memorizing a method and understanding the concept.

    Or, it's the case of people having other, more interesting things to spend their time learning. I used to be a computer geek, but now stuff like OS' bore the living shit out of me. I have -zero- interest in dicking around with a computer any more than I have to. I have a lot more interesting things to do ,like running my business, fixing up my house, studying art, whatever. I wouldn't bother with Linux because to me, it's a complete and total waste of my time.

    --
    I don't respond to AC's.
  83. Re:they don't know what they get until they open t by linhares · · Score: 1

    Most netbooks have come in inferior distros--inferior meaning ease of use and community and marketshare. They should have used ubuntu from the start, or mint linux or gOS. I can't make the experiments, but these, I believe, would not be returned as much. BTW, by Ubuntu I mean a VENDOR-THEMED packaged, mod me down to oblivion, but the sad fact is that ubuntu is simply just fucking too much ugly for anyone to use as it comes.

  84. Re:Amazing. Half assed installs cause returns by hullabalucination · · Score: 2, Informative

    Bingo.

    I found an online review of MSI's U90 unit, and the review found that neither the Webcam nor the wireless worked out of the box. They opined that you'd need to go buy and install a copy of XP Home to turn the unit into something usable.

    Seriously, is MSI a Microsoft front organization?

    * * * * *

    "Empty-handed I went to the widget library, empty-handed I renturned."
    —Binkei, 9th-century Japanese programmer-monk

  85. Re:they don't know what they get until they open t by Anonymous Coward · · Score: 0

    Re: need to relearn how to use every single application.

    My less computer literate friends like Open Office Writer better than the new Word 2007. OoWriter looks more familiar and they don't have to relearn everything like they need to for Word 2007.

  86. Re:they don't know what they get until they open t by omuls+are+tasty · · Score: 1

    OpenOffice 2.4 does *NOT* have out-of-box support for Office 2007 documents. There's a separate utility called odf-converter - I know because I haven't been able to compile it under Arch :) However, 3.0 is supposed to have it and rc3 is out.

  87. Re:they don't know what they get until they open t by jedidiah · · Score: 3, Insightful

    Or, it's the case of people having other, more interesting things to spend their time learning.
    I used to be a computer geek, but now stuff like OS' bore the living shit out of me.

    Yes. and the end result of this anti-intellectualism is an inability
    to back up your own data or keep your computer safe from malware.

    In some misguided rush to avoid being a "computer geek" you can't even
    use the "appliance" beyond its most rudimentary features (even in Windows).

    Nevermind "the difficulty of Linux", drones like you can't even be bothered
    to fully utilize Windows. The go whining to the local Windows or Linux guru
    to be bailed out or coddled.

    --
    A Pirate and a Puritan look the same on a balance sheet.
  88. Re:they don't know what they get until they open t by CronoCloud · · Score: 1

    Abiword has .docx support if odf-converter isn't available to you for some reason. (yeah me too, distro shipped an older OO, plus it's PPC)

  89. Re:they don't know what they get until they open t by Chaos+Incarnate · · Score: 1

    Remember though that users need only worry about using the computer - IT geeks like those who's job it is to fix computers are supposed to worry about the actual hardware, and again for a power user/tech support it is less than an issue than you think.

    Not in my personal experience; maybe it's my fault for choosing the wrong wireless card years before I switched to Linux, or for wanting hardware 3D acceleration, </sarcasm> but having to rebuild drivers from the command line with every kernel upgrade (and pray that they work, because I can't download updated wireless drivers without rebooting into the old kernel!) isn't something I particularly enjoy putting up with.

    Have you looked at the awesome cockup that is the Office 2007 interface?

    Yes, I have, and quickly ran away screaming. ;) I was thinking more about a Office 2003 -> OpenOffice transition when I wrote that. You're right, it can be just as bad without changing OSes. It usually isn't, but it can be, as Microsoft oh-so-recently proved. :)

    Migrating between OS'es is a general pain - and it is unfair to give Linux (and to single out Ubuntu which is one of the more seamless migrates out there is a bit... strange) special grief.

    I used Ubuntu as that's what the grandparent was talking about suggesting people migrate to.

    Generally, yes, it is a pain. But if you can run your old applications (XP -> Vista), or if there are versions of your old applications that will behave the same way (XP/Office 2003 -> OS X/Office 2004), then it'll be much less painful.

    --
    Benford's Corollary to Clarke's Law: "Any technology distinguishable from magic is insufficiently advanced."
  90. It's in the hands of the vendors by TheModelEskimo · · Score: 2

    C'mon, vendors. This is Linux we're talking about. Customize it until there's NO WAY people can't understand how to use it. Include training videos, tutorials, goal- or task-based projects. Do WHAT IT TAKES because this is Linux, and you have *only* yourself to blame if your approach doesn't work. I mean, you (the vendor) can do whatever you want with it, for crying out loud. Make it stand out in ways that Windows or OSX lacks. But no, vendors are too cheap for this crap. They can't see past Linux's lack of a price tag long enough to understand the real opportunity here.

    1. Re:It's in the hands of the vendors by MulluskO · · Score: 1

      You expect hardware vendors to make enormous usability investments -- enough to compete with Microsoft and Apple?

      That's insane. Hardware companies are not going to be the ones that finally make a usable desktop Linux.

      They would invest all that time and effort and then what would happen? Their competitor could use it for free because it's open source. Hardware vendors simply don't have the incentive to do this.

      --

      Too busy staying alive... ~ R.A.
    2. Re:It's in the hands of the vendors by TheModelEskimo · · Score: 1

      What enormous usability improvements did I mention? Vendors are already putting work into thi stuff. And their work has paid off, so far. The EeePC has a very intuitive menu system. So as long as things are being built upon, why not hire out a Singaporean video editing crew and an English voice actor to put together 5-10 videos to be bundled along with? Simple things, cheap things. Big steps.

  91. Re:they don't know what they get until they open t by linhares · · Score: 5, Funny

    Or, it's the case of people having other, more interesting things to spend their time learning. I used to be a computer geek, but now stuff like OS' bore the living shit out of me. I have -zero- interest in dicking around with a computer any more than I have to. I have a lot more interesting things to do ,like running my business, fixing up my house, studying art, whatever. I wouldn't bother with Linux because to me, it's a complete and total waste of my time.

    Hi, Nice point. I am sending you a file called FUNNY_SEXY_PAYPAL_KEYLOGGER.exe, and you are so going to love it. It's like, well, I won't spoil the fun. Let me just say it: it will drive you nuts!

  92. Re:they don't know what they get until they open t by kripkenstein · · Score: 2, Insightful

    When you buy a netbook with installed Linux, all of your complaints here are not relevant. Yes, Linux has a way to go yet with regards to installing on random hardware, but the article was not talking about random hardware installations, but pre-installed netbooks.

    So there must be some other reason for the higher rate of returns. In any case, as others mentioned, the higher rate is meaningless without absolute numbers. 40% return (vs. 10% for Windows) would be horrendous; 4% return (vs. 1% for Windows) would be not great, but not that bad either.

  93. waste of time by Anonymous Coward · · Score: 0

    I'm a technical guy, and I bought an EEE with Xandros in anticipation of learning about Linux and escaping Windows for good. To make the story short, I eventually EBayed it and bought one with XP.

    Prvious posts have laid it all out. Unless you enjoy spending hours Googling on Linux configuration files and distributions, and fiddling with 70s-era text editors and command-line arcania, you're just wasting your time.

    I managed to install FF3 after a struggle but when I couldn't get Flash going, that was the final straw.

    I'll check on Linux again in another 15 years or so.

  94. Which gets to FOSS' main flaw by Burz · · Score: 2, Insightful

    It has little to do with the OS merely being 'different' than Mac or Windows, otherwise all these smartphones running everything from Symbian to custom Linux-based stacks would suffer the same returns problem (and for the most part, they don't).

    Installing and updating software applications is a royal beeotch.

    With a Windows setup (horrible warts and all), you just download and install your software packages as on a desktop PC.

    But with Linux-based stuff, since you're not dealing with a well-defined platform, you will almost never encounter a neatly-packaged application that will install with a few clicks. So you are stuck with outdated/missing apps in the distros repository, or wrestling with downloaded rpms and debs and their dependency nightmares.

    The lack of a well-defined desktop platform and the adherence to software repository culture that inserts itself between the user and the app developers are to blame here.

    It doesn't have to be this way in FOSS. As it happens though the politics of defining a platform that ISVs can target directly just aren't there yet.

    1. Re:Which gets to FOSS' main flaw by Xakh · · Score: 1

      Are you serious?! Have you SEEN the update manager on Ubuntu? I'm wondering. Since with the update manager, all of your applications are updated with it, as opposed to with Windows, where your base OS is upgraded from their little download icon, and some supported programs. Not to mention that the update manager doesn't decide "OH HAI, IZ JUST REBOOTIN YER COMPOOTOR!" like windows. Seriously, Windows has nothing on the more polished Linux distributions, or are you one of those "Power Users" who tried Slackware five years ago and can't be bothered to touch another distribution again, since you can't find "That little e that puts me on the internet"?

    2. Re:Which gets to FOSS' main flaw by Burz · · Score: 1

      Are you serious?! Have you SEEN the update manager on Ubuntu?

      I am very serious.

      The update manager in Ubuntu and other distros I have extensive experience with are wonderful for updating an OS. But the applications are lumped right in with the OS, so the burden falls on Canonical to distribute/patch/update (and, egads, support) all the applications a user might want.

      As I said, that is a nightmare for almost everyone involved: The user gets app deprivation, the app developer gets discouraged and moves to OS X or Windows, the distro gets pressed to support and even change all kinds of apps that frankly are way beyond their field of expertise not to mention their available manpower.

      "Windows... windows... Windows... etc."

      Idiocy from the church of Windows-hating. Funny how at times like this the Linux fanbois avert their eyes from the fact that OS X is not only gaining market share away from Windows, but is also wiping the floor with "Linux" in the desktop space.

      Oh, but if Windows does it then it must be wrong, whatever it is and however much the practice was invented on other platforms like Macintosh in the first place.

    3. Re:Which gets to FOSS' main flaw by ceoyoyo · · Score: 1

      Someone mentioned it.

      Here I am surfing the web and I find somebody who's written a cool app I want to try. Maybe I found it on Sourceforge.

      Mac experience: download DMG. Double click app.

      Windows experience: download, double click to run installer, double click app.

      Linux experience: download tarball. Configure. Make. Decipher build error. Download Dependency. Make. Repeat. Repeat. Repeat....

      The Linux repositories are fantastic. BUT, they're really the ONLY way for a non-expert user to get software. Linux developers need to start getting used to building nice, self contained, binary apps that just download and run with no fuss.

  95. Not enough information by AdamWill · · Score: 1

    Relative values are virtually useless without the accompanying absolute ones. A 0.8% return rate is four times higher than a 0.2% one - but neither is worth losing any sleep over. Anyone know the actual rates involved, here?

    1. Re:Not enough information by wikinerd · · Score: 1

      I think it does say the return rate is higher than regular notebooks

  96. Re:they don't know what they get until they open t by frisket · · Score: 1
    Not so. Until Linuxes come with
    1. the ability to open all filetypes that XP/Vista opens, and more, including .docx and all the video/audio formats and devices
    2. an interaction interface that is consistent across all applications (yes, I know Windows and even OS X don't do this; but Linux has to be better than Windows/Macs to beat them)
    3. changes to the interface so that it can be understood by non-experts

    then Linux notebooks/netbooks will continue to be dead in the water for Joe and Jill User.

    "Better" in this context does not mean "cooler for the geek", it means "more easily usable for the masses".

  97. Not surprising but still... by DrXym · · Score: 1
    Much though people would wish otherwise, XP and Vista are still easier to use for most people. It's not the general behaviour which is the problem but all the edge cases where the usability falls through the floor or the dist just doesn't handle something properly. A case in point - my Eee 701 PC doesn't support 3G modems so I had to rebuild a kernel module and spend hours to make it work. It took hours to get it working properly whereas its literally plug and plug on Windows. Maybe I have the time and knowledge to make it happen but it is completely and totally unacceptable as far as regular users go. Wifi configuration is another area where Linux stumbles badly. The wireless configuration and network managers in most dists are horrible.

    I got so sick of the Asus Linux that I installed Ubuntu. Generally the experience is much nicer but the wifi UI is just dreadful and it still didn't support 3G modems. I hope 8.10 is much better and I'm looking forward to it.

    On the flip side, a Linux install comes with an insane amount of free stuff - games, browsers, email, office applications, skype, aim etc. MSI, Asus et al should be pointing this out. In some cases even the hardware is better.

    The best Linux dist I've seen in a Netbook so far is Acer's. This appears to run Xfce but looks very windows like and it's very slick too, much better than my experiences with the Eee PC.

  98. Re:they don't know what they get until they open t by Hal_Porter · · Score: 2, Insightful

    that is more true than many realize. in my humble opinion 90% of users are nothing more than monkeys clicking keys in order to get the desired result. The same applies to cars. all they truly know is that you put a funny smelling liquid into it, turn a key, and wiggle the steering wheel around while pressing buttons on the floor to make it go and stop. It isn't complicated to understand the thing is they don't want to know.

    it is the difference between memorizing a method and understanding the concept. you can set me down in front of any computer and I can learn the ins and outs of it in hours, (longer with more command line options). After a while some people stop learning, and everything after that point is a struggle.

    It always strikes me as ironic that the more elitist comments here have the worst spelling and grammar.

    --
    echo -e 'global _start\n _start:\n mov eax, 2\n int 80h\n jmp _start' > a.asm; nasm a.asm -f elf; ld a.o -o a;
  99. Re:they don't know what they get until they open t by sir+fer · · Score: 0

    If by consistency you means consistent crashing right after startup then I agree (joking). MS has dumbed-down the computer and made studying it's OS's almopst impossible beyond a superficial level (ooh the registry! I'm really hacking now! bleh)

    Why does one require a logical reason to run Linux? For me at the moment, it is an interesting hobby tweaking my OS, breaking it and re-installing. WHen I used to do this with windows, I would get all sorts of questions from the person on the phone when I would have to re-register with a new license code etc and eventually I just got fucked off with bloat, nagware and the shitware (IE especially).

    Another side benefit I had not anticipated with Linux is network speed. Using FF3 in Windows and 2Mbps ADSL, i'd be lucky to achieve 300kB/sec. Running Debian, I'm lucky if it drops below that. Windows is just as crappy as people who hate on Linux think Linux is. It is simply different, and while I agree it is not a panacea, there are many more reasons to abandon windows than just what you stated.

    --
    Debian FTW ;o)
  100. Re:they don't know what they get until they open t by Anonymous Coward · · Score: 0

    "No it won't.

    I'm a power user and I never plan on switching to Linux. It boggles my mind that I can see these blanket "you will save much time in the long run..." exactly how? Are you adding up the seconds that the OS will boot faster (mainly because there are less apps available to install and run, and devices, so it may have less to load) or something else? Exactly how does Linux save me time that has any real meaning?"
    ----------
    (1) It does boot faster. Especially with a couple new tricks developers are coming out with. Not the "load the GUI and have stuff continue to load in the background" crap that most Windows and Linux flavors do, but actually BOOTING in that time. That's beside the point. You have a valid arguement with the "time" thing, however.

    Boot time has nothing to do with apps loading, unless you're a monkey with muscle memory (talked about in another reply) and haven't removed the CRAPLOAD OF USELESS BLOAT that gets install with pre-loaded copies of Windows. Boot time has to do with essential services loading. SERVICES (daemons, whatever you choose to call them) are NOT the same thing as applications.
    ----------
    "As for Vista, I'm with the vast majority in that MS screwed the pooch badly, but in reality IF you make the switch it's overall a very good OS. The networking subsystem is much better, 3D performance is, ultimately, better if you are running Vista 64 as well as it being the only viable 64bit Windows platform... It's also considerably more forgiving to problem applications than XP. But XP is certainly viable as well and is a lighter snappier OS than Vista."
    ----------
    (2) The network system is NOT better at all, in fact is causes LOTS of problems. Look around on the internet, you'll find examples I promise. Microsoft really fucked the goat on this one.

    (3) 3d performance, at least in gaming, is absolute shit. If you go to any decent games/hardware/review/benchmarking sites, if you take a DX9 game on Vista run that same game in DX9 mode on XP, the Vista implementation gets SLAUGHTERED. Yes, Vista supports DX10, so it may have some "look-pretty-features", but speed wise, it's the difference between an inline 4cyl engine and 350 V-8 (sorry for the car analogy!) :P

    (4) More forgiving to problem applications than XP? What fucking rock are you smoking? There are simply SO MANY applications than ran just fine on XP that REFUSE TO RUN, STILL, on Vista. Yes, many of these problems have now been fixed, but the issue remains. I'm sorry, exactly where are you getting these facts from? Can you point to a couple sources please, I feel like I'm talking to Palin about Alaska's energy production figures.
    -----------
    "Now if it was 15 years ago and we were starting this all over again all of this might be a different story but people need to remember that Linux with a decent GUI has had a lot less history than Windows. Windows has carried the baggage of having to support a vastly larger user and application/device base than Linux. That monumental task is far beyond the capabilities of the Linux community even today, I'd suggest, simply because it has a smaller support base. But like I said, if this was 15 years ago and Linux was developed to be more of a consumer OS things might be different, but that's not the case."
    -----------
    15 years ago we had what, Windows 3.11 for Workgroups? I remember installing that, along with DOS, using a crap-ton of 1.44Mb floppies. Linux had JUST COME OUT, and the internals were still approximatly, 10 years AHEAD in terms of development and feature set than Windows/DOS. You're talking about the differance between a true 32 bit enviroment (Linux) and the 16 bit (16/32 hybrid) glory that was Windows 3.11. Fuck, (consumer grade) Windows didn't have a fully 32 bit enviroment until Windows 2000. And let's not even get INTO security and reliability issues between the two. Heaven forbid Windows gets a real journaling file system and some fucking legitamate security features.

    But, I degress... you were talk

  101. Quoting the article by voss · · Score: 1

    "Interestingly enough, we struggled with the Linux version of the Wind U90. Are there plans to tailor a Linux OS for the Wind?

    We plan to bring the Linux version to the U.S by the end of the year. But we are working on some of the issues with the SUSE Linux and even continue to explore other flavors of Linux. We have discussed Ubuntu with a Mac OS type of look and feel. We are talking to different suppliers to figure out the best user experience."

    MSI seems to be trying to make linux work. It seems they are as unfamiliar with linux flavors as their users are.

  102. *Nobody* expects the spanish inquisition! by Dilaudid · · Score: 1

    Right now the ONLY logical reasons to move to a Linux based PC is 1) cost and 2) boot time when run in minimalist mode.

    and 3) the library of *free* software available
    and 4) safety from viruses and malware

    1. Re:*Nobody* expects the spanish inquisition! by santiagodraco · · Score: 1

      Your number 3 assumes that those apps are actually meaningful to the user (I'd bet they aren't nearly as meaningful as the quantity available on Windows)

      Your number 4 is true...only because of the slower adoption rate of Linux.

      Keep in mind I'm not saying Linux is bad... I'm saying XP isn't "as bad" as Linux fans would want people to believe. The more people you have using an operating system, the more applications and the more devices... the greater the likely hood of having exactly the kinds of problems Windows has.

      Granted it's likely Windows has some "baggage" that needs cleaned out of the OS... but be careful what you wish for... clearing out baggage might mean such an overhaul that users are essentially forced to start from square one...

  103. Re:they don't know what they get until they open t by mweather · · Score: 1

    I think by consistency he means going almost a decade between releases. I'm sure Ubuntu could do the same. Warty Warthog Service Pack 3, anyone?

  104. Re:they don't know what they get until they open t by Ibn+al-Hazardous · · Score: 1

    Saying the ONLY two logical reasons are cost and boot time kinda weakens your argument.

    The strongest reason for people I know, making the switch, is the malware problem. They don't give a shit about cost or boot time.

    --
    Yes, I am a biological organism. All rumors to the contrary are just that, rumors.
  105. Re:they don't know what they get until they open t by Draek · · Score: 4, Insightful

    Then please refrain from using a computer.

    You know the first thing I did when I first got a digital camera? I learned photography. Not just "how to turn the camera on", but aperture, shutter speeds, exposure, rules of composition, etc. Yeah, I "could" have let the camera handle most of that stuff, but I know that unless I know what's it doing on the background even on the Auto modes, I have no right to expect something other than shitty results.

    I simply can't understand why people don't do the same with computers... I mean, do you go to a guitar store, buy a $600 guitar, and then return it the next day because you didn't sound like Jimi Hendrix? I seriously hope not.

    --
    No problem is insoluble in all conceivable circumstances.
  106. Re:they don't know what they get until they open t by I.M.O.G. · · Score: 1

    I am not trying to influence your stance, however I can honestly address your question about how Linux will save a person time. Off the top of my head, here are 2 things I like about using Linux.

    Windows spews personal data anywhere an app wants to put it (docs and settings, program files, wherever). Linux has a sane file structure. If you want to clean up your tracks, this is much easier to do in Linux because most all applications adhere to sensible norms.

    You will not spend any time dealing with malware or viruses. You don't even have to think about them, update definitions, etc.

  107. Re:they don't know what they get until they open t by AndGodSed · · Score: 1

    I said "Today" referring to OpenOffice 3. I have run across some users who had .docx support without installing the converter apparently.

    I give you your point though - but counter with: How does that make a difference? You need to do the same for Office 2k3 as for the *current* version of OpenOffice.

    Hence you cannot sucsessfully argue that OpenOffice is less compatible than MS Office with MS Office based on the .docx support stakes.

  108. netbookers want real GNU/Linux, not Winalikes by wikinerd · · Score: 1

    In some netbooks the GNU/Linux OS supplied is not what we are used to: it's a locked down OS where in some netbooks you cannot even log in as root or install applications. I believe the return rate has more to do with crippled down GNU/Linux implementations rather than the GNU/Linux as a system itself.

  109. Re:they don't know what they get until they open t by mweather · · Score: 1

    Yeah, and Office 2007 doesn't have out of the box support for OOXML.

  110. Re:they don't know what they get until they open t by Heather+D · · Score: 3, Insightful

    Or, it's the case of people having other, more interesting things to spend their time learning. I used to be a computer geek, but now stuff like OS' bore the living shit out of me. I have -zero- interest in dicking around with a computer any more than I have to. I have a lot more interesting things to do ,like running my business, fixing up my house, studying art, whatever. I wouldn't bother with Linux because to me, it's a complete and total waste of my time.

    Hm, this is one of the reasons why I don't do free tech support anymore. Yes people are free to choose what they learn, but if they choose not to learn basic concepts they become a burden to others. I have absolutely no problem with charging them money to support this behavior as this sort of thing is the root of all kinds of trouble that could otherwise be easily avoided.

    Regardless of what OS you use you still need to know something about it. Well, either that or you pay someone to fix your stuff regularly, or maybe you just replace the thing whenever the trojans cause it to become an anchor. Frankly, the fact that MS markets to people who think this way probably does more to damage their software's rep than the fact that so much of it is buggy.

    Take the bail-out for instance. Like that old saying implies it may not have been corruption so much as the side effect of having too many 'post-turtles' in the wrong places.

  111. It's a call for a universal UI, or severe beatings by jamessnell · · Score: 1

    Perhaps this is just a cry for some kind of standard GUI across all OSes - you know a kind of universal interface. Sounds like a long way off, but if UI innovation stagnates sufficiently, I think it's only a matter of time. Just annoying how many people will buy car B over car A just because car B has one more cup holder. Doesn't matter if car A can fly, cure disease and fight off alien invaders. Sigh.

  112. Re:they don't know what they get until they open t by Draek · · Score: 1

    Right now the ONLY logical reasons to move to a Linux based PC is 1) cost and 2) boot time when run in minimalist mode. Otherwise an XP machine is far better for the availability of apps and consistency of experience.

    and 3) performance in low-end PCs and 4) ease of programming and 5) ability to reuse skills learned on it on any of the commercial UNIXen and 6) total lack of DRM and...

    Well, you get the idea. I agree with your main point, that it's entirely possible that for some of these customers Linux simply wasn't the right choice, but gosh, your last paragraph is trollish, flamebait, ignorant, and wrong, sorry.

    --
    No problem is insoluble in all conceivable circumstances.
  113. Re:they don't know what they get until they open t by Just+Some+Guy · · Score: 4, Insightful

    Right now the ONLY logical reasons to move to a Linux based PC is 1) cost and 2) boot time when run in minimalist mode. Otherwise an XP machine is far better for the availability of apps and consistency of experience.

    Oh, and software that gets faster with time (see KDE 4 vs. KDE 3). And better hardware support (dead serious). And a nicer desktop (got anything to compare to Compiz yet?). And a smaller footprint (I'm using less than half of the 1GB of RAM on the Eee PC I'm typing this on right now). And a software library that makes Windows look niche (I'll put apt-get against VersionTracker any day of the week). And a more consistent interface (see: those screenshots of 20 different widget toolkits on a single Windows screen).

    Yeah, besides being a better, faster, cheaper, prettier system with better 3rd-party support, I don't see much point in using Linux over XP. Oh, and double that for Vista.

    --
    Dewey, what part of this looks like authorities should be involved?
  114. Re:they don't know what they get until they open t by SleepingWaterBear · · Score: 1

    I'm a power user and I never plan on switching to Linux. It boggles my mind that I can see these blanket "you will save much time in the long run..." exactly how? Are you adding up the seconds that the OS will boot faster (mainly because there are less apps available to install and run, and devices, so it may have less to load) or something else?

    Well, I am going on my own experience as a power user who used to use XP. There are of course significant time savings involved in the automation capabilities linux provides via various scripting languages, and for largish repetitive tasks this can be huge. The main time savings come from the little things though. The time it takes each program to load up, the number of mouse click/button presses it takes to do things like open files, copy files, etc., the ease with which I can quickly switch between programs and desktops to manage an efficient workflow, all these add up. Granted, if you spend most your time working in a single program, you won't notice much difference, but if you do any serious multitasking, the difference is huge.

    When I use Windows now, even on a brand new machine, I feel as if I spend half my time waiting for the OS to catch up to what I'm doing. I'm guessing you haven't spent much real work time using Linux, because the difference is really tangible.

    As far as 'supporting a vastly larger application base' goes, I question your definition of 'support'. Microsoft makes very little effort to support applications, XP failed to support Windows 95 applications, and the applications for XP came out after the fact; when XP first released, relatively few programs would run on it. Windows doesn't support a vast application base, rather, a vast application base has grown up around it despite the poor support. If there's any measure of what constitutes good support for applications, it would be how easy it is to program for the OS. I've never met a programmer who claims windows is easier to program for.

  115. Re:they don't know what they get until they open t by jedidiah · · Score: 1

    the ability to open all filetypes that XP/Vista opens, and more, including .docx and all the video/audio formats and devices

    Linux blows the doors off of Windows in this respect. This is especially
    true for video/audio. This is one of those strange bits of FUD that seems
    to get perpetuated when the actual reality is far FAR different.

    --
    A Pirate and a Puritan look the same on a balance sheet.
  116. Re:they don't know what they get until they open t by santiagodraco · · Score: 1

    I'm not sure if you are supporting or making fun of :)

    In any event I'm not quite sure where you got the decade number, it's been consistently 4 years... or can't you add on that Linux box of yours ;)

  117. Re:they don't know what they get until they open t by Locutus · · Score: 1

    I'm not so sure about that. I would think "power users" would know what was on the device, Linux or Windows, and would not get it with Linux if they didn't want it. The geeks again would know what they want.

    There is a long way to go down from the "power user" down to the neophyte and that is probably where these returns come from. For an example, I was at a party the other day and telling some guys about the OLPC. A wife of one heard me and later was asking me about like she was considering doing the G1G1. I constantly mentioned it was for children but somehow she just heard of all the features and that it was cheap( $200 ) and paying an extra $200 as a charity/donation was fine but she wanted to use it herself. And I'm talking about 30 or so minutes talking to her and more than that discussing it with the guys.

    People just don't _get_ the basics about computers and seem to only hear or see what they want to hear and see. And the geeks around me who bought netbooks got Linux on them, wanted Linux on them and tweaked it( KDE mostly ) the way they wanted it.

    Maybe in store demo's were not functioning or something or maybe these returns were purchased online without understanding there is more out there besides a Windows PC or a Mac PC. You know, a Linux PC. I am surprised that more highschool kids don't get into Linux more since it is free and there are tons of things to do with it if you just learn where it is(package manager) and find the online tutorials. IMO

    LoB

    --
    "Anyone who stands out in the middle of a road looks like roadkill to me." --Linus
  118. Re:they don't know what they get until they open t by santiagodraco · · Score: 1, Interesting

    Now now, you know you can go deeper than the registry if you want to. Much deeper. There's wide range of available API's at various levels available to developers.

    If you like to "tweak and break" your OS you are in the sub 1 percent of users out there. If you are doing it for persons other than yourself and they are calling you with "all sorts of questions"... who's fault is that, yours or Microsoft's? ;D

    I'm not quite sure what you mean by saying that Windows somehow drops your network performance to 1/6 to 1/7th of your DSL connection? Really now, I am running Vista and I have a TimeWarner connection that is 20mbps... I have tested it consistently and I get just that out of the box... 20mbps. Saying that the OS drops your network connection by that order of magnitude is just malarky. If you have an app (sorry don't know what FF3 is by your reference) that is having issues... I'd bet it's the app and not the OS that's the culprit.

    I can stream my SlingBox at 5mbps, download movies, play an online video game, all with no noticeable network or system performance lag, in Vista. And certainly I haven't topped out the network capability simply because there's no practical reason to stream more.

    I dont' see myself abandoning Windows any time soon. I have NO desire to limit myself to a smaller available set of applications and device support than I have in Windows.

    I'm not saying Linux is bad, but for most users, including power users, Linux provides little to entice a move. However for those that like to play with new OS's or want a smaller lighter and (possibly) more stable server platform then Linux makes sense.

  119. Re:they don't know what they get until they open t by AndGodSed · · Score: 1

    Remember though that users need only worry about using the computer - IT geeks like those who's job it is to fix computers are supposed to worry about the actual hardware, and again for a power user/tech support it is less than an issue than you think.

    Not in my personal experience; maybe it's my fault for choosing the wrong wireless card years before I switched to Linux, or for wanting hardware 3D acceleration, </sarcasm>

    One area where Ubuntu has improved is Nvidia Driver support via the restricted drivers manager. One area where Ubuntu support rapidly falls apart is when you try and change screen resolutions and screen types. I have had to edi xorg.conf for more than one client and for my wife too many times.

    but having to rebuild drivers from the command line with every kernel upgrade (and pray that they work, because I can't download updated wireless drivers without rebooting into the old kernel!) isn't something I particularly enjoy putting up with.

    What distro are you using? I am really interested since I haven't come across this until I recently started using gentoo - now there is something only the bravest of geeks should try... with most of the mainstream distro's though your issue should be sorted out - or at least have a plan in place to sort it out.

    Have you looked at the awesome cockup that is the Office 2007 interface?

    Yes, I have, and quickly ran away screaming. ;) I was thinking more about a Office 2003 -> OpenOffice transition when I wrote that. You're right, it can be just as bad without changing OSes. It usually isn't, but it can be, as Microsoft oh-so-recently proved. :)

    Yes.

    Apple seem to have hit a nice stride in the continuity stakes with their operating system as of late.Upgrading is relatively painless and if you are used to userspace moving on is easy. The same can be said for Gnome - use a gnome interface from a few years ago and one of the newest ones today and you feel immediately at home.

    Sad to say but this is not true for KDE4 - I have used it and while it is an awesome piece of eyecandy I find it a general pain to use and in fact believe that Vista and KDE4 is basically a coin toss as far as choice goes - unlike with Vista, however, I firmly believe that the KDE4 interface will steadily improve through it's lifetime.

    Migrating between OS'es is a general pain - and it is unfair to give Linux (and to single out Ubuntu which is one of the more seamless migrates out there is a bit... strange) special grief.

    I used Ubuntu as that's what the grandparent was talking about suggesting people migrate to.

    Fair enough - I myself migrated from XP to an installed version of Knoppix (on a vm) before Ubuntu became one of three OS'es I multi booted with - the others were XP and Mandrive Live with Metisse. Go figure. I have however been tooling around with Linux since 2000 when I played with Mandriva (remember the wizard??) and Red Hat, unsure what version this was - I hated it.

    Generally, yes, it is a pain. But if you can run your old applications (XP -> Vista), or if there are versions of your old applications that will behave the same way (XP/Office 2003 -> OS X/Office 2004), then it'll be much less painful.

    Agreed.

    One thing that has made the migrating-ti-Linux thing much easier is the Wubi install option for Ubuntu.

  120. Re:they don't know what they get until they open t by anomalous+cohort · · Score: 1

    if you're a power user, though, XP -> Vista is still easier than XP -> Ubuntu

    I don't agree. XP has menus. Ubuntu has menus. Vista, IE, and MS-Office have moved away from menus. Most computer users understand and rely on menus a lot.

    The more relevant comparison would be between Ubuntu and Vista. Anecdotally, a friend of mine just got a tablet PC running Vista that she is about to either return or try to talk the OEM into installing XP on it. This is an English teacher with no love for geekiness what so ever. She is going to have to go through the pain and agony of all of this because her wireless doesn't work on Vista. This is a known and well documented issue that neither Microsoft nor HP has gone to the trouble to fix.

  121. Beacuse it is difficult! by hackit08 · · Score: 1

    Linux is more difficult to use..But they dont know that Linux is only the operating systems they can use 100%..Like Windows it controls everything...Just clicking button and automated results is like a flash animation playing... EVERYBODY MUST LEARN LINUX.

  122. Re:they don't know what they get until they open t by santiagodraco · · Score: 1

    Hardly flamebait. But you are right there are other reasons. My point is mainly to say I don't believe they are enough and I think my last paragraph is still true... gosh!

    Now there are some great uses for Linux as well as you pointed out. Such as performance on low end PCs (however I believe light versions of XP have been shown to perform just as well). However I was trying to make the same point in my number 2 above.
     

  123. Re:they don't know what they get until they open t by santiagodraco · · Score: 1

    Btw I did pull that "Sub 1 percent" comment out of the air. I think it's probably true though. Just wanted to say that for the sake of truth in posting :)

  124. Re:they don't know what they get until they open t by arevos · · Score: 1

    Right now the ONLY logical reasons to move to a Linux based PC is 1) cost and 2) boot time when run in minimalist mode. Otherwise an XP machine is far better for the availability of apps and consistency of experience.

    Presumably you're talking about this from the point of view of a manufacturer. From the user's perspective, there's plenty of other logical reasons to switch.

  125. Re:they don't know what they get until they open t by santiagodraco · · Score: 1

    You are right, thanks for pointing that out. It's easy to make blanket statements in forum posts :)

    The thing that bugs me about the malware problem is that I don't think it's an OS problem, it's really a "success" problem. There's simply soooo many more users on Windows that it's the obvious target. I am not sure that Linux would fare any better if it had similar success. I doubt (but could be wrong) that there is anything inherently better about Linux that makes it more immune to malware...?

  126. Re:Wiki explanations before getting network to wor by meist3r · · Score: 1

    I'll assume that your run-on sentence was intended to have a semicolon after "manual". But I don't know how wiki explanations can be so useful if you don't already have networking up.

    Yes sorry my punctuation is quite bad when I write online. Also, English is not my first language and I do as much as I can to write it properly. In Ubuntu networking is on out-of-the box, in fact everything except for my Webcam works right out of the box. That's why I installed it. I put in the first LiveCD of Dapper back then and I could use Firefox to surf, sound worked and I could easily manipulate my files and partitions.

    Most people buying netbooks don't have access to you. Who will train them?

    That's what I'm saying. More people need to know how to use Linux so they can teach other people. How do Windows virgins start? What if you buy your very first computer? You need some friends or relatives or colleagues that show you how to get around and the rest is trial and error. That's how I learned at least. There are some great Screencasts/Podcasts out there that teach you the basic workings of Linux and I find the Ubuntu Wikis really helpful. The only difference is that with Windows someone who's been through all the reading explains the stuff you need to know. With Linux you usually go through all that yourself BUT you pick up a lot of cool knowledge on the way. In the end most people can only be bothered to learn one set of software to operate (instead of understanding what it is about and thus being able to operate all types of programs) and this is where I want Linux or at least "Technology" as a form of understanding software to come in front of Microsofts strange locked in view of the world.

    Mac OS and GNOME put Cancel (brake) on the left and OK (gas) on the right. Windows and some other environments do it the other way around.

    I personally find the GUI of GNOME much more intuitive than any Mac OS or Windows I've ever used. In a European language, English for that matter, the reader scans the line from left to right. "OK" being the right hand side so closer to the end of the sentence ergo a psychological bridge for the decision to actually read through the error message and click then. In Windows where OK is on the left hand side you don't even bother to look at the text, you usually just click because the button is closer to the beginning of the sentence anyway. I think when you have to look at least a bit to the right and move your hand in that direction your brain will scan the sentence and you are much more likely to prevent wrong clicks. But that's just my theory.

  127. Linux not ready for prime time by wshwe · · Score: 2, Insightful

    Yet another sign that Linux is unsuitable for the mass market.

  128. Re:they don't know what they get until they open t by mweather · · Score: 1

    I got the decade number from XP. 7 years is nearly a decade.

  129. Re:they don't know what they get until they open t by ThinkingInBinary · · Score: 1

    I am surprised that more highschool kids don't get into Linux more since it is free and there are tons of things to do with it if you just learn where it is(package manager) and find the online tutorials. IMO

    If you mean high school geeks, then yeah, it's surprising that so many geeks come out of high school having learned a lot about running Windows instead of having learned about how to run a Linux system.

    But the rest of them want to play games, chat with their friends, watch videos, etc... The games they want are only available for Windows, so they use it. (Hell, many of my friends who are also Comp Sci majors have Windows boxes to play games!) Even more fundamental than that, though, they don't know about it, and never look for an alternative to Windows because they don't know that's even physically possible. A PC runs Windows, a Mac runs Mac OS.

  130. Re:they don't know what they get until they open t by websitebroke · · Score: 1

    Most Linux systems, on a basic level, are more secure by design. Simply running as a "Limited User" instead of as a full-blown Administrator has major effects on what can and can't be done as far as malware goes. Couple that with AppArmor or SeLinux, which limits the reach of almost any executable, and you're looking at a much more secure system from the get go.

    Vista has caught up a bit, mostly by imitating the system that Unix, Linux, BSD and OSX have used for years now, but there are tons of windows users who turn UAC off because it's "annoying" or because some older software needs administrator access to do basic stuff.

    Sure, no OS is perfect, and all can be broken into, but you're starting from a much better place with most GNU/Linux OSes.

  131. Re:they don't know what they get until they open t by Tony+Hoyle · · Score: 1

    4 years???

    windows 95 -> Windows 98 3 years
    Windows 98 -> Windows 2000 2 years
    Windows 2000 -> Windows XP 1 year (2 if you're generous).
    Windows XP -> Windows Vista 7 years

    It's never actually *been* 4 year between releases!

  132. Re:they don't know what they get until they open t by Anonymous Coward · · Score: 1, Insightful

    I used to be a computer geek

    No, obviously not. You're a wannabe, which is why you're reading slashdot and whining about things you can't understand. QED, you were never a "computer geek". If you're going to lie, you should start with a believable story, ok?

  133. For return people computer=TV they're not like you by spineboy · · Score: 1

    When you watch TV/listen to the radio, you just want to turn it on, not wait for the radio tubes to warm up, then adjust the band spread, noise limiter, aim the antennae and fiddle with it's boost, etc.

    To these people, this is what using Linux is like - too much work for something that they just want to work. More than likely they also bought the Linux version, because it was cheaper - thus no Windows tax.
    They want something like a modern car, just turn the key and go(E.g."Microsoft ad campaign"). They don't want to use a hand cranked starter, adjust the manual choke, blend in some oil into the gas for a two cycle engine, etc.

    --
    ..........FULL STOP.
  134. Re:they don't know what they get until they open t by Anonymous Coward · · Score: 0

    You forgot the obligatory, "get off my lawn".

    This attitude is also why there are so many PCs that are parts of botnets -- the owner just doesn't care enough, so because of the inattention, everyone else is getting hit by one more hacked Windows machine spewing out spam or DDoS attacks.

    Stop being a burden on the rest of the Internet because you are too lazy to do basic computer hygiene. If this keeps up, there are a lot of legislatures that will be happy to pass laws to protect the "hapless" consumer... such as mandatory trusted computing.

  135. Comment removed by account_deleted · · Score: 1

    Comment removed based on user account deletion

  136. OMG... A Realist!!! by Anonymous Coward · · Score: 0

    Oh yes, it makes perfect sense to gear our education system to force-feed people Linux!!! Don't give people what they want, give them what you want them to have, even if you have to brainwash their children to make them choose Teh Lunix.

    It's for their own good. Can't they see that? Teh FOSS and Teh Lunix, by Any Means Necessary!!!!

  137. Re:they don't know what they get until they open t by j0nb0y · · Score: 1

    Windows 2000 wasn't a consumer operating system. It was the successor to NT.

    There was Windows ME, but that was really just 98 3rd edition.

    --
    If you had super powers, would you use them for good, or for awesome?
  138. it's new...really.. by zogger · · Score: 1

    Sort of what I thought was happening because they aren't showing up in any of the usual places that handle refurbed laptops. At least I haven't seen them yet, looked a couple of times since the big netbook thing hit with the eee. I've seen *used* but not factory refurbs with warranties. Ergo, being repackaged as "new".

  139. Re:they don't know what they get until they open t by harlows_monkeys · · Score: 1

    But Windows XP is dead. Microsoft wants you using Vista, and Vista is one of the hardest OSes to learn after using XP

    How so? I recently built a new gaming rig, and it has Vista. I last seriously used XP on my previous gaming rig, but in the last two years, I haven't done much PC gaming, so haven't used that system much.

    I've had no trouble figuring out Vista. When I have some problem, or want to make configuration change, or something like that, I've found that if I ask myself "what would I do in XP?", and then try to apply that answer in Vista, I end up at the right place. And when I get there, I almost always have found that the way Vista actually handles accomplishing what I want to do is much better than XP's way.

  140. Re:they don't know what they get until they open t by omuls+are+tasty · · Score: 3, Interesting

    You give me my point? I wasn't trying to make a point at all, just stating the simple fact that the current (=stable) version of OpenOffice doesn't support .docx out of the box. I know very well that Office 2k3 doesn't support it either.

    But if you insist on me trying to make a point, I can restate my personal experience that I haven't been able to get the official conversion tool up and running - though admittedly I haven't spent much time with it, and it's probably just a hickup in the (unofficial) Arch package and big distros such as Ubuntu probably pack their own (working) binaries.

    OK, so now you've got me to rant. Look, I've been using Linux since 1995. I like it and it fits my needs very well - I haven't booted Windows on my main machine for about a year now, except for a VirtualBox XP image I use to check whether my Javascript works under IE. But from an average desktop user POV I wouldn't say Linux is still up to shape when compared to Windows. It's much better than a few years ago, but still not great.

    Drivers. What can I say, we've all been there. I have an Atheros wireless card, and if I were an average user on a Fedora I'd be screwed. I'm also screwed on Arch because the driver for my TI card reader doesn't read XD cards. Both are very common in laptops. Guess I'm lucky because I own an Intel video card. Worked great under Ubuntu, Compiz and all that - until you discover that XV video doesn't play all that great. But you can fix it, if you switch to the EXA rendering mode instead of XAA and use a greedy migration heuristic. Simple, huh?

    Codecs. People would kinda like to play their DVDs and stuff occassionally. Yeah, yeah, yeah. Add an additional repo and download it. Doesn't work.

    Visual impression. I agree that it's much improved now - when I just think of fonts from say, Fedora Core 4... oh boy (and that wasn't too long ago). KDE looks pretty good now, Crystal Clear is nice, and KDE4 is a hot mamma (a buggy hot mamma, but still a hot mamma). Still the quality of the interface is not consistent accross apps.

    Category: misc stuff. My big personal gripe is the NetworkManager - that thing has a mind of its own. Not to mention that the last time I used it, you couldn't even disconnect from a network with it. Why why why why don't distros replace it with wicd or any other sane alternative?

    And finally, there is the point of niche apps that has been raised in this thread. CAD users, video artists, music artists. I'm a hobby musician, and Linux doesn't cut it - my $400 M-Audio rig only works with Windows and Mac, sorry. I have to keep a separate box for that.

    So anyhow, I'm not just sure about the year of the Linux desktop. I don't know if it's ever going to happen. It might be an evolution rather than a revolution, as Linux gets gradually better and more user-friendly - Shuttleworths recent efforts are surely to be applauded. But somehow I feel that it's just going to be about marketing - you know, an iLinux or something.

    Why the heck am I getting into these discussions and rehashing something that's been said a million times by others, I don't know. Please mod me down into oblivion and make me come to my senses

  141. Comment removed by account_deleted · · Score: 1

    Comment removed based on user account deletion

  142. Re:they don't know what they get until they open t by hairyfeet · · Score: 2, Interesting

    Actually,and I know i'm going to get the hate for mentioning them,but Xandros does a damned good Windows impersonation. The initial setup wizard even asks you if you want it to "act like Windows"(it also asks whether you'd like it to act like Apple or KDE) which if you choose yes all the keyboard shortcuts and context menus act like Windows.

    That said,Crossover Office,which also comes built into Xandros,would solve probably 80% of those returns IMHO. With Xandros you stick in the software disc,the wizard pops up,you go "clicky clicky next next next" and your Windows software is ready to go. Because I'm betting a lot of these folks stuck in their Windows discs and got mad when the software didn't go and returned it. I'm sure an OEM Crossover license wouldn't be that much when you are a large OEM like this so that would be an easy fix. But if they want their Linux to act like Windows they ought to put in Xandros. I have yet to run into a Windows user who couldn't adapt to Xandros very quickly.

    --
    ACs don't waste your time replying, your posts are never seen by me.
  143. Re:Amazing. Half assed installs cause returns by giuntag · · Score: 1

    Hmmmm...

    Little hands-on experience with eee 901 xandros and wife:
    - eee is very well set, up, hard to tell it is linux, and the gui is 100% locked up: good for average joe, but wife wanted to have thunderbird on 1st menu page, not 3rd - and off we go with wikis and the usual linux do-it-yoursel approach
    - wife was very happy with games: more than windows, and coming witha tutorial, too!
    - firefox, skype: no problem in there after I set up the accounts (easy: she used the same sw on win)
    - ooo: complete failure. Being a math teacher, she relies heavily on inserting formulas in docs. The interface in writer might be a bazillion times better than in word, she still did not want to learn it. And all the options to disable automatic reformatting of text are not in the same menus, so disabling them also proved to be quite hard.

    In short: the devil is in the details - every average user has a few specialized needs and expectations. Getting everything right - and making it as similar to windows as possible at the same time is an impossible task

  144. Re:they don't know what they get until they open t by AndGodSed · · Score: 1

    Heh - you make good points.

    I must add that my one friend recently got his atheros network card to work on gentoo. That was an entertaining three hours right there...

    Other than that I must say that most of what you mention has been sorted out or largely sorted out in most of the mainline distributions.

    I am a recent convert to gentoo - and I must add, us geeks have a penant for punishing ourselves, no?

  145. Re:they don't know what they get until they open t by melonman · · Score: 1

    Oh, they should blame the install, which was poor? Exactly how?

    I have bought five Eeepcs so far for my company, and the one I'm typing on now is my main computer as a linux application programmer.

    But none of them is still running Xandros, the install, because it is horrid. Even the 'getting a proper desktop' package is no longer officially supported, and getting anything more exotic to work requires far more knowledge of Debian internals than I ever intend to acquire. A colleague has found some specific bugs, including the inability of the wifi manager to cope with WPA codes that include spaces and a reliable way of trashing the update mechanism simply by clicking icons in the wrong order. And the ones sold by Vodafone in France don't even have Skype.

    With Kubuntu installed, and a few patches documented on the Ubuntu website to fix wifi et al, they are great. But that's not the linux that people get when they open the box.

    Why does anyone expect Windows users not to want something that looks like a Windows desktop, which any linux distro could deliver if the hardware manufacturers hadn't knobbled it?

    The one non-techie I know who bought a Dell laptop with Ubuntu installed is still happy with it a year later. But if Dell had been dumb enough to ship a dumbed-down version of Xandros, I'm sure she would have intalled XP by now.

    --
    Virtually serving coffee
  146. Re:For return people computer... by shimage · · Score: 4, Insightful

    Let's be honest here, though. If all you want is an appliance, Linux isn't any more difficult than Windows. Realistically—and I say this as someone who uses both Windows and Linux—it isn't even that different. Unless, as people above have mentioned, someone has rote memorized how to do (a large number of) specific tasks, the differences aren't worth mentioning. Linux isn't harder than Windows, and it's only different if you're doing "complicated" things (where I've defined "complicated" as things that differ in Windows and Linux ... ). People looking for an appliance—which, I thought, was the point of a netbook—shouldn't notice much of a difference.

  147. Welcome to politics by Anonymous Coward · · Score: 0

    You've pretty much described the reason the US has a 2-party "system"

  148. That's because the distros are rubbish by mjmartin_uk · · Score: 1

    I'm willing to bet that because the distros that are being shipped with these netbooks are rubbish. Take my eeepc 1000 for example. Came with some rubbish Xandros install what simply wasn't up to scratch. It had no standard feel to it. Firefox used Gtk, the explorer app was Konqueror. When I put Ubuntu on it, it immediately became more useable and more powerful. I bet if they shipped the machines with a more useable distro. The return rate would drop.

  149. They need a EULA by Anonymous Coward · · Score: 0

    "I hereby agree that the computer I'm purchasing has Linux installed. I am aware that Linux isn't Windows. I won't complain that it has Linux installed, or pretend that I didn't know it has Linux installed before I opened the box, because I read the advertisement and it says Linux. I know that many Windows programs don't run on Linux, or need additional software to run on Linux. Again, I have been told that Linux isn't some sort of Windows."

  150. Re:they don't know what they get until they open t by Lennie · · Score: 1

    It depends, VLC and mplayer work pretty good on Windows, maybe a little better on Linux. But they are Unix/Linux programs ported to Windows. So that's a bit like cheating.

    --
    New things are always on the horizon
  151. Re:they don't know what they get until they open t by u38cg · · Score: 1

    Speaking as someone vaguely approximating to a musician, I can assure you that that is exactly what an awful lot of people do.

    --
    [FUCK BETA]
  152. Money talks! by Anonymous Coward · · Score: 0

    If someone is happy using, say, Word and Photoshop, what's attractive in hearing that Linux can't run Word and Photoshop but they can do pretty much the same things with Openoffice and Gimp, once they take the time to learn how to use them? Why should they do that when they can keep on using Word and Photoshop?

    If you have already paid hundreds of dollars for Windows, Word, and Photoshop then there's absolutely no reason not to use them. But not everyone has that kind of disposable income. Some of us are on tight budgets, and some even take personal pride in beating the system by getting the best deal. Are we unusual? Not at all! Why do stores have sales? Why do coupons work? Why do people buy cheap goods from overseas when they could get more familiar name brands at a higher price?

    The financial incentive is much, much more powerful than you think. The fact that you switched to Apple speaks volumes about how much you dislike bargain-shopping, and that's okay. Yet it is undeniable that bargain-shoppers are numerous, and it is to these people that the lower price tag of Linux machines will be most appealing.

    1. Re:Money talks! by reallocate · · Score: 1

      >>"If you have already paid hundreds of dollars for Windows, Word, and Photoshop then there's absolutely no reason not to use them. But not everyone has that kind of disposable income. "

      Then you are not talking about satisfied Windows users. You are talking about people who need to buy a PC and install a lot of software. That's a different discussion.

      >>"The fact that you switched to Apple speaks volumes about how much you dislike bargain-shopping..."

      As I stated, the fact that I switched to Apple demonstrates I couldn't get wireless to work in Linux. I was tired of spending money to buy hardware that some discussion forum or some email archive claimed would work with this distro or that distro, only to find that it wasn't true. Yes, I could (and have on occasion) built a Linux system that's comparable to my Mac and saved a few hundred bucks. The cost in time and hassle would be much greater, and for me these days that's too high a price to pay. I spent ten years tweaking Linux and bending it to do my will. Now, I have better things to do.

      --
      -- Slashdot: When Public Access TV Says "No"
  153. Re:they don't know what they get until they open t by uncqual · · Score: 1

    I used to be a computer geek

    No, obviously not. You're a wannabe, which is why you're reading slashdot and whining about things you can't understand. QED, you were never a "computer geek". If you're going to lie, you should start with a believable story, ok?

    This from somebody who can't figure out even how to blockquote correctly on /. -- even with a 'preview' feature.

    The parent didn't say they couldn't, they indicated they didn't choose to learn Linux. That's quite a difference. S/he also seems to have a business (probably not run out of his/her parent's basement), seems to have an interest in art (you know, there are things in the world other than computers), and seems to be spending time improving his/her house (either as an investment or as a hobby - but it doesn't much matter which).

    Your attitude reminds me of a toddler who has just learned how to tie their shoes and for the next week spends an inordinate amount of time untying and tying their shoes proudly in front of anyone who will praise them for "how smart they are". However, the toddler only does this for a week and then moves on to master other things -- you seem to be offended by others who decide to master more than one thing.

    --
    Why is there an "insightful" mod and why isn't it "-1"? If I wanted insight, I wouldn't be reading /.
  154. Re:they don't know what they get until they open t by tkinnun0 · · Score: 1

    If you're a power user, the increased control and efficiency you get from switching to Ubuntu will save you so much time in the long run that the slightly greater learning curve is a minimal cost to pay.

    Really now? I tried a simple test website using Tomcat recently. On Vista, configure Tomcat, run startup.bat, click yes and it works. On Ubuntu, configure Tomcat, run startup.sh and it doesn't work. I spent several hours trying to find a way to get it working without having to run Tomcat as root and I couldn't do it, but did you know that Apache had to be split into two processes to get around the stupid port 80 restriction? I bet they felt pretty efficient working on that.

  155. Apple is the Lunix killer by Anonymous Coward · · Score: 0

    Slashdotters have been absolutely ripping their own heads off by grinning at how much market share the monopolist Apple has been picking up the last few years.

    However... Lunix users in the know are tearing their hair out and peeing their pants, because they see the numbers and realize Apple's gains are coming primarily at the expense of Lunix. Despite all Slashdot's desperate anti-Vista FUD over the years, Windows market share is STILL not coming to Lunix. If anything, it's just making them stick with XP, which isn't even close to the desired effect (especially since "Windows Mojave" has given the Lunix Propaganda department a black eye which may never heal).

    The root of the problem is, was, and always will be that Lunix advocates are working so desperately to tear down Microsoft that they neglect their own product. Now, something better than Teh Lunix comes along as an alternative, and the non-kool aid drinkers are leaving Teh Lunix on Teh Desktop in droves: even Lunix's own "Desktop Guru" has quit in frustration (the fact that he walked out the door blaming his lack of programming skill on Microsoft notwithstanding).

    People are tired of waiting decades for Teh Lunix to "mature"... and therein lies the problem. Everyone is waiting, like it's magically going to happen. The reality is, it's not. Lunix is too fragmented, and has zero incentive to improve: it's die-hard user base is completely happy with it, and there is no incentive for any of them to sit down and do the little boring stuff which will improve the OS for everyone who isn't ALREADY completely fulfilled by Teh Lunix. Rather than fixing the font problem or the wireless issues or whatever, it's far more fun to spend that time making the one zillionth text editor for Lunix, or rip off another cool idea Microsoft came up with. But nobody wants to do the boring tedious work, like getting auto-detect and auto-install of hardware to work, etc etc.

  156. Re:For return people computer... by spineboy · · Score: 1

    I'd beg to differ. Most people wanting to use a computer like a TV don't want to be bothered searching on forums, running scripts so that they can get Flash to work on their browser.
    It's becomming rarer and rarer nowadays to have to do stuff like that, but it still occurs more with Linux than, say Windows.

    --
    ..........FULL STOP.
  157. Re:they don't know what they get until they open t by ConceptJunkie · · Score: 1

    Well, to put in more simple terms: Linux was designed. Windows just happened.

    --
    You are in a maze of twisty little passages, all alike.
  158. Re:they don't know what they get until they open t by Mr.+Slippery · · Score: 1

    I doubt (but could be wrong) that there is anything inherently better about Linux that makes it more immune to malware...?

    Yes, Linux's design is more secure than Windows, at least through XP. (I exclude Vista only because I don't know much about it, not because I believe it secure.)

    See here and here and here for more information.

    --
    Tom Swiss | the infamous tms | my blog
    You cannot wash away blood with blood
  159. It can't be Linux's fault, it must be the users! by sir_montag · · Score: 1

    Having used computers for a little more than two decades, it's given me a bit of perspective.

    One. Users generally aren't stupid, but they're often ignorant. There's a big difference between the two, and it would be wise for the average geek to understand this.

    Two. The 'usefulness:frustration' ratio for your average human being is very lopsided.

    If the competing product is less frustrating than your favored product, no matter how much better your product is on paper, in reality, it's the functional equivalent of having the better gadget that happens to only work while inside steaming pile of excrement.

    I see people rail on and on as to how linux is perfect, so the high return rate must just be due to users 'not getting it' or 'being stupid'.

    It's a very 'not seeing the forest for the trees' problem.

    How smart can you be if you fail to understand why people don't find linux to be a better choice than windows?

    Ready for the desktop? HA! Ready for the hobbyist desktop, maybe. The desktop of a standard human being? Not even close.

    And 'close' is the functional equivalent 'complete fail' in this situation.

  160. Re:they don't know what they get until they open t by DogDude · · Score: 0, Troll

    Anti-intellectualism has nothing to do with it. I have MORE INTERESTING things to spend time doing instead of re-inventing the wheel (or in this case, the OS). If you get your jollys from spending time fighting to get Linux to do what Windows does out of the box, good for you. In fact, if you want to call names, I'd call THAT anti-intellectualism. Instead of using your computer do do things with, you spend half your time just getting the damn thing to work because you're too cheap to spend $200 on a Windows license. While you're at it, why don't you find a better substance for your car's tires than rubber? Maybe you can find something cheaper and better, huh?

    What a completely and utterly pointless waste of time.

    --
    I don't respond to AC's.
  161. Put a true Linux install on them by Anonymous Coward · · Score: 0

    We just received a bunch of these at my office. The pre-installed Linux was awful and no one could use them. Once I installed Debian with KDE they loved them and found them easy to use. They should quite trying to dumb them down with an interface reminiscent of Microsoft BOB.

  162. Re:they don't know what they get until they open t by Mr.+Slippery · · Score: 1

    Yes. and the end result of this anti-intellectualism is an inability to back up your own data or keep your computer safe from malware.

    The poster mentioned "fixing up [his] house" as an alternate activity with more value. How many "computer geeks" out there who fault people who don't know basic computer operations, don't know how to sweat copper pipe, or replace a light fixture and so don't have the skills to maintain their home?

    How many "computer geeks" out there who complain about users who lack basic knowledge of their PCs, can't change their car's oil? How many can, but say "I have other, more interesting things to spend my time doing"?

    --
    Tom Swiss | the infamous tms | my blog
    You cannot wash away blood with blood
  163. Re:For return people computer... by shimage · · Score: 1

    First of all, your example isn't true anymore. Before flash 9 was released on linux, no amount of forum trawling would have helped. The simple fact of the matter was that you needed flash 8 to play flash video, which was never released on linux. Now that flash 9 is out, you can install it and it just works.

    Second of all, an appliance should ship with everything working. That is to say, with some kind of flash installed, or a script that runs on first bootup that will go and install things for you, if, for instance, they can't ship with the plugin for licensing or whatever reasons.

    Look, I run linux on my laptop. It can be a pain. It was certainly a pain to get started. I can totally understand that 99.9% of computer users don't want to deal with that. However! That's not what we're talking about. We're talking about an appliance—a toaster, if you will. Anything that wants to be an appliance needs to ship ready-to-go out of the box. If it isn't, then it's a failure, but that doesn't have anything to do with linux.

  164. Re:they don't know what they get until they open t by Kevin108 · · Score: 1
    It is probably "power users" who are returning these >

    Power users are putting Windows and other distros on them and getting them to do tricks the manufacturers wish they had thought of.

    No, the people who are returning them are probably confounded as to why the unit came with a DVD but no DVD drive. Or they spend 10 minutes squinting at the small screen and can't stand it anymore.

    That said, my Eee 4G 701 is running XP SP3, goes everywhere I do and gets used daily.

    --

    It's a perfect time for being wasted.
    A perfect time to watch the stars.
    - Burden Brothers, "Beautiful Night"
  165. Re:For return people computer... by supernova_hq · · Score: 1

    I'm not sure about the notebooks in questions (didn't RTFA), but most computers that come pre-installed with linux already have everything set up. Flash, MP3, Mpeg, etc all work out of the box, just like their windows counterparts.

    In fact, I recently got my grandmother using linux. She know absolutely NOTHING about computers, she couldn't tell the difference between Firefox and Google. After setting up the system (I did no more than any box-office store would do), the only things she has phoned me about fixing are forgetting her password and using the new office program (she was used to using deprecated office 95 tricks that even needed to be enabled in 2000), I even showed her in about 30 seconds, how to use her tax return program in a virtual machine (she is a professional income tax person, so she uses CanTax)

    All in all, I think that linux IS ready for the desktop, as long as it is set up properly to start with (as any windows machine would be).

  166. I haven't seen this point put out there yet... by Anonymous Coward · · Score: 0

    But most of the Linux-based netbooks (including my AAO) come with a SSD instead of a standard hard drive. The only reason I would return mine would be to get the hard drive-based version and then just put whatever OS I desired on it, just because the SSD has been such a gigantic let-down. (Seriously, 22Mbps hdparm result...c'mon!)

  167. Re:Amazing. Half assed installs cause returns by apoc.famine · · Score: 1

    My switch to XUbuntu was due to just such a blunder - the custom ASUS crap ran into a circular dependency in something (perl? python?) which caused the updater to stop working when I tried to fix it using ever more extreme methods. I don't miss it, but had I been incompetent, it would have been a return.

    --
    Velociraptor = Distiraptor / Timeraptor
  168. Linux Support by asc99c · · Score: 1

    Plenty of people can't really handle setting up an internet service. It has to be done by the ISP support team, and most of them upon seeing a Linux netbook will likely say it's not supported.

    The same goes when they want to connect most pieces of equipment. Although Linux will support far more devices straight out of the box, just about every device will come with easy to install Windows drivers. I've never seen an equally easy to install Linux driver.

    I'd not be surprised there is a high return rate until these issues can be resolved.

    1. Re:Linux Support by mysidia · · Score: 1

      The retailers need to provide in-store usable displays of the netbooks, so people know what they are buying.

      In all likelihood high rate of return will result in the Linux version being discontinued.

      It may be $100 cheaper, but if returns are high -- customers are clearly not happy with it (there's something wrong with it)

  169. Re:they don't know what they get until they open t by mrraven · · Score: 1

    OS X + XP under parallels at 70+% native speed on a cheap used intel Mac FTW!

    I thought I'd be putting Linux as a secondary disk image for parallels and then scratched my head and wondered if it would bring me ANY new apps and concluded it wouldn't. While I support GNU, Stalman, etc, there are limits of how much effort I am willing to go through for idealism when it brings no new functionality and I can run all my open source software on OS X or Xp.

    For a server OTH Linux all the way baby!

    Still I am glad RMS is out there fighting DRm and proprietary software and if things get too restrictive I am truly glad Linux on the desktop is there as an alternative. But for NOW it doesn't seem too necessary other than as a purely ideological choice, shrug.

    --
    Tired of all the isms, don't exploit people as an employer, or a government, mmmmK?
  170. Re:they don't know what they get until they open t by BlackCreek · · Score: 1

    Right now the ONLY logical reasons to move to a Linux based PC is 1) cost and 2) boot time when run in minimalist mode. Otherwise an XP machine is far better for the availability of apps and consistency of experience.

    Linux will actually work if installed on a SSD storage?

  171. Re:they don't know what they get until they open t by fwarren · · Score: 1
    There are more reasons to stick to linux
    1. You don't want to worry about keeping anti-virus or anti-spyware software up to date. Or to do scans. Or taking the performance hit for running that software.
    2. You spend most of your time in Firefox.
    --
    vi + /etc over regedit any day of the week.
  172. Re:they don't know what they get until they open t by drix · · Score: 1

    Microsoft. Office.

    --

    I think there is a world market for maybe five personal web logs.
  173. Rose colored glasses and the rear-view mirror by westlake · · Score: 1
    Back in the '80s and early '90s, people coped perfectly well with competing computers and operating systems

    .

    No they didn't.

    What you had were small communities built around hopelessly incompatible systems from Apple. Atari, Commodore, Texas Instruments, etc.

    The numbers were never as big as the Geek remembers them.

    The C-64 was remarkably successful in the 8-bit era with 30 million sold.

    Windows in 2008 has one billion users.

    When you started using computers, you became computer literate, just like everyone's more or less washing-machine-literate and DVD-player-literate

    No you didn't.

    You became application-literate.

    Magazines like Creative Computing and Compute faded into the background as computers became more powerful and applications more sophisticated and professional.

    People stopped looking "under the hood" for the same reason their grandparents abandoned the Tin Lizzy for a Ford V-8. The machine was complex and powerful - delivered a comfortable ride - and if you needed a mechanic, there was always a garage.

    Of course, this has now bitten Microsoft too: it's one reason why Vista and Office 2007 are so unpopular.

    Microsoft is the first industrial company to earn a AAA credit rating in 10 years.

    Office 2007 flies off the shelves - the 700 pound gorilla in PC software sales regardless of platform.

    It's bigger than games, bigger than anything.

    Vista has 18% of the desktop market, based not on licenses sold, but users on the web. Top Operating System Share Trend

  174. Office 2007 has an excellent interface! by raehl · · Score: 1

    No really, I'm dead serious. Office 2007 is a triumph in user interface design.

    The "problem" isn't 2007. The problem is that previous versions of Office had a really BAD interface, but it's a really bad interface that many users have none-the-less gotten used to.

    If you just banish everything you know about Office 2003 from your brain, finding anything in 2007 is a piece of cake - it's exactly where you'd intuitively expect it to be, it's a lot less clicking to get there, and there are a lot less unnecessary pop-up windows.

    1. Re:Office 2007 has an excellent interface! by Anonymous Coward · · Score: 0

      just as a counter note, I've used office 07 for a year now and I still despise it and really feel let down by Microsoft as a company. Not everybody likes the new interface, and also the fact that office 07 actually eats keystrokes doesn't help at all.

  175. Easy to explain by melted · · Score: 1

    People buy them and then try to install Windows software. This works on XP, but doesn't work on Linux (of course). Dismayed, customers return their Linux netbooks.

  176. Re:they don't know what they get until they open t by dangitman · · Score: 1

    Not people who just want their web browser to work and write letters with the word processor and little else.

    Who exactly are these mythical people who only want to do that with a computer?

    Even my grandmother expects to do more with her computer, and she's 90 years old. Don't you realize that just about everybody has digital cameras, digital music players and digital video cameras these days? Your comment is like saying that there's still a lot of people who just want to buy a typewriter.

    Even if such people existed, do you think they'd be the ones seeking out an ultra-portable notebook computer that's in short supply?

    --
    ... and then they built the supercollider.
  177. Re:Amazing. Half assed installs cause returns by davidsyes · · Score: 1

    When i read your last paragraph, i became enraged. But, not you, but rather, at Slasdot, for these damned lax submission shits.

    --
    Previously: "Linux... Toward the Sunrise..." Now: "Linux... Toward the-- No, now, part of Every Sunrise"
  178. Just had to reset my eee by fremsley471 · · Score: 1

    Oh the irony.

    Just reading this and reading comments on newbies messing up. I'm about to turn in but as I'm travelling decide to do something about the fact my eee login isn't password protected. Using the desktop interface I set the password and transform it into an electric brick. A trip through a less salubrious part of Athens to a late night internet cafe see the forum answer as "there's a bug in the application".

    I'm a unix/linux user/admin of 18 years, and the software stiffs me. I'm now typing on factory-reset eee in the same hotel lobby I made the mistake. What would the 'average user' think of a pre-installed software tool that simply knackers their pride and joy?

  179. Re:they don't know what they get until they open t by hairyfeet · · Score: 1

    I linked to the business one because that is what I use,but for 99% of the folks out there the $39 home edition would work perfectly. I needed Business for the AD and Exchange support,which for 99.99% of those using Netbooks would be a non issue.

    As for the why? On my Dell Latitude with a measly 512Mb of RAM it never crashes,never gets buggy,never suffers from bitrot,logs on to the AD networks faster than my laptop did running XP,allows me to run my MS Office 2K out of the box so I can deal with those funky formatted word docs I always end up with,was the only one out of 40 distros I tried to support my satanic Broadcom 4318 out of the box,required zero setup after installation beside the first run wizard,etc.

    If you are like me and don't have the time to spend countless hours on the forums and cursing the CLI trying to get some piece of hardware to go then Xandros is for you. I have run both the Home and Business editions and both are really install and go. And of course being able to let any member of my family on it without having to worry about viruses,spyware,driveby malware,etc is a really nice bonus. Oh and unlike XP you are allowed to install it on as many computers as you own for non commercial use as well as one for commercial use. Which was great for me since my sis can screw up a Windows box faster than you can say "Oh Crap!". Oh and you do get support when you buy Xandros,I just can't recall off the top of my head how long for each edition.

    --
    ACs don't waste your time replying, your posts are never seen by me.
  180. Re:they don't know what they get until they open t by omuls+are+tasty · · Score: 1

    Oh, I have my Atheros card working just fine. They do have a fairly capable Linux driver, called Madwifi - it worked pretty much out of the box for me (well after the compile - of the SVN version, the last stable doesn't seem to work with the latest kernel), is your friends' card not supported by it? But anyhow, its HAL is not FOSS. Hence it doesn't get included in Fedora. The good news is that they have actually just recently open sourced a HAL. Props for that, but, for whatever reason, it's NOT the same HAL that was used in Madwifi. Go figure.

    Back on topic, I don't agree that most of the stuff I mention has been sorted out in major distros. AFAIK, Fedora doesn't ship *any* non-free software in any of their official repos - so no proprietary codecs, drivers, etc (yes there are unofficial repos, but that's beside the point, we're talking about an average desktop user). My experience with Intel and XV playback was on the latest Ubuntu, Hardy Heron. They patch their driver to use the old XAA rendering by default, which is faster for compositing but for some reason messes up XV. I was on Hardy until a few weeks ago, and stopped because the KDE4 they shipped was... not so great. I'm sorry, but I can't use GNOME - it'd be almost as bad as using Emacs :P I'm not sure about NetworkManager though, I don't even bother trying it out these days, wicd works great for me.

    OpenSuSE, from what I remember, also didn't have the Atheros drivers. Don't know what's their policy now.

    I'm on Arch now, and I like it a lot - it's like Slack with dependencies. I haven't used Gentoo though. Where do I hand in my geek card? :)

  181. Re:they don't know what they get until they open t by Chaos+Incarnate · · Score: 1

    What distro are you using? I am really interested since I haven't come across this until I recently started using gentoo - now there is something only the bravest of geeks should try... with most of the mainstream distro's though your issue should be sorted out - or at least have a plan in place to sort it out.

    Various versions of Fedora from 3 through 7 or 8. I went back to Windows only at the beginning of the year, when I got a new video card—Cygwin was enough for my schoolwork, and with the new hardware there wasn't enough performance gains in games to justify the effort anymore.

    --
    Benford's Corollary to Clarke's Law: "Any technology distinguishable from magic is insufficiently advanced."
  182. Re:they don't know what they get until they open t by Stan92057 · · Score: 0

    The biggest Linux problem is program compatibility and gaming. If this wasn't a problem just what would the return rate be then. I don't care what people use and i certainly don't care about zealots from either side. If i spend good money on a computer,i want it to run my programs and i also don't want to use some other kind of software to replace what i have. That would be just wasting money. A computer is a tool,and if it doesn't run my tools i don't want it. It has nothing to do with learning.

    --
    Jack of all trades,master of none
  183. humble? by SoopahMan · · Score: 0, Troll

    What part of that was humble?

    People have better things to do with their lives than learn a new OS. Vista's learning curve from XP sucks but learning most Linux distros from XP is harder. Where's the Control Panel? At least that much carries over in Vista.

    People don't "stop learning," they go learn things that are more important to them.

    1. Re:humble? by peragrin · · Score: 1

      bullshit plain and simple bullshit.

      people don't go learn new things that are important to them after a certain age, unless they are part of the 5% kind of people who continuously learns new things.

      I know three women roughly the same age. One was a teacher, one was a midwife, and the third a business women who owned her own company for 25 years.

      Can you guess which one was taken piano, cello, and golf lessons in the past year?
      Can you guess which one teaches sailing to other women?
      Can you guess which one you have to walk through sending emails in outlook as it is different from AOL?

      I am sorry but when you change someone from AOL email to outlook and they can't figure it out it is a sign that they don't want to learn anything new. not that they have better things in life to learn.

      Oh and for your answers. The teacher learns, the midwife teaches, and the business woman is useless for everything but being a grandparent.

      --
      i thought once I was found, but it was only a dream.
    2. Re:humble? by rohan972 · · Score: 1

      The teacher learns, the midwife teaches, and the business woman is useless for everything but being a grandparent.

      Useless? A few years after the midwife finishes with you, you go to the teacher. When the teachers done with you, unless you plan on playing paino, golf and going sailing for the rest of your life, that "useless" business woman is going to be contributing some serious value.

      And by the way, most of us value our grandparents.

  184. Re:they don't know what they get until they open t by Overly+Critical+Guy · · Score: 1

    Unless these things have a really high return rate, it seems that most people are quite happy with Linux

    Wow, talk about spin. The return rates are higher for Linux, yet "most people are quite happy with Linux?" What a leap.

    --
    "Sufferin' succotash."
  185. Re:they don't know what they get until they open t by Overly+Critical+Guy · · Score: 1, Troll

    Welcome to the angry antisocial Linux community, ladies and gentleman--where wanting to get things done instead of spending all night configuring an OS is "anti-intellectualism," and having more interesting things to do is a "misguided rush."

    You're a "drone" if you want to use software that already works. Good luck spreading that message, Linux users.

    --
    "Sufferin' succotash."
  186. Re:they don't know what they get until they open t by walshy007 · · Score: 1

    If you get your jollys from spending time fighting to get Linux to do what Windows does out of the box, good for you.

    or rather, linux users don't like fighting windows to do things that linux can do out of the box, from a straight up install most people using windows install nero, vlc etc to do things linux does straight up. Getting windows to be able to do similar functionality as linux is not a trivial task if you use linux heavily.

  187. Re:they don't know what they get until they open t by walshy007 · · Score: 1

    I can do all of the above and do so, what I think you will find is the same kind of tinkerers who always have to know how everything works not only become computer geeks, but tend to DIY a lot more, up to the point it becomes non feasable.

  188. Re:they don't know what they get until they open t by ultracool · · Score: 1

    So how many people have chosen to get rid of Vista on their new computers in favour of XP compared with how many people returned Linux netbooks?

  189. Re:they don't know what they get until they open t by Just+Some+Guy · · Score: 2, Informative

    That's valid for the 1,000 people in America who actually need some obscure function, but no big deal for the rest of us who are completely supported by Open Office.

    --
    Dewey, what part of this looks like authorities should be involved?
  190. Linux is not being marketed properly. by Anonymous Coward · · Score: 0

    First, conform. Sorry, but you need to at least look and feel like the other OS.
    Second, work right out of the box with everything and/or make driver installs as automatic as possible.
    Third, linux has a huge collection of free products to do everything. Install them on the machine. Don't let them sit there and wonder "how do I open word documents?"... have a big window open up the first time the OS is run that explains how everything is done in big cartoon letters. This includes a professional grade email program, casual games, serious games, etc. Don't confuse them by making them think they need to go to the store to buy a new program. They'll not find anything linux compatible at best buy and then they'll return the machine. You have to give them all the common apps upfront, show them how they work, and then very clearly point out where new programs come from.

    OR

    Put a big red label on the machine that says "only for experienced linux users" and give up having it ever catch on in the consumer market. The big distributers will of course stop selling linux boxes at that point and will move to "blank" systems that let you install whatever OS you want. This is not to say that driver support will stop. But if you can't sell linux to joe sixpack then wallmart won't sell it.

  191. community-crafted USB system "refresh" drives by gregconquest · · Score: 1

    If some hobbyists were to put together images of ubuntu netbook remix and similar for the more popular netbooks, with their fairly consistent hardware, then Joe-Six-Pack and Sarah-Hockey-Mom could do a simple "refresh install" themselves. Since many won't have optical drives, this would be best done by apps (Windows, Mac, and Linux) that automatically format a USB flash drive into a system recovery drive.

  192. Re:they don't know what they get until they open t by peragrin · · Score: 1

    your damn straight that is why i run an OS that gets out of my way and lets me work.

    OS X.

    if I tell it to ignore an update it does. If I tell it to to open only my choice of web browser it does. If I want my documents to work on multiple platforms to converse with more people than MSFT office allows guess what it does.

    I do have more interesting things to do than fart around with a computer that fights me with false positive WGA responses. I don't have an hour to spend with tech support because of such issues. Your choice in computers is like your restaurants. Just because you like McDonald's because they have served over a billion people doesn't mean that it is healthy for you.

    Also finding a substance to replace rubber that also saves on gas isn't a waste of time. Bridgestone, and Michelin do just that to the tune of hundreds of millions of dollars a year. Intellectual people know this.

    --
    i thought once I was found, but it was only a dream.
  193. Re:they don't know what they get until they open t by innocent_white_lamb · · Score: 3, Insightful

    The poster mentioned "fixing up [his] house" as an alternate activity with more value. How many "computer geeks" out there who fault people who don't know basic computer operations, don't know how to sweat copper pipe, or replace a light fixture and so don't have the skills to maintain their home?
     
    Your leaking pipes and worn-out light switch don't affect or inconvenience anyone other than you. Fix them at your leisure or not at all; nobody else will bother you about it.
     
    If your computer is part of a botnet spewing spam across the Internet, it's a different class of problem entirely -- it affects thousands of people other than you. In fact, you may not even notice it happening....
     
    I submit that the second is a much larger issue and more important problem than the first.

    --
    If you're a zombie and you know it, bite your friend!
  194. Re:they don't know what they get until they open t by jrminter · · Score: 1

    I think you are simply trying to divert the fact that Linux is not some kind of magical operating system that every user should embrace as the panacea to Windows. That's not the case and everyone knows it.

    As an avid Linux user and one who has worked with others, I think you have set up a strawman. Linux can be a wonderful operating system for people who want to learn the applications. The graphical applications are generally quite intuitive but will never be exact clones of the Windows counterparts. That is OK.

    The real strength of Open Source software is when a motivated user has a need that will never fit the business case of a closed-source package. I have been there. As a scientist who does microscopy and image analysis to characterize materials, this is why I learned to program. My needs are different from those who just need to use standard apps. My coworkers and I recognize this. We simply point out to those who just need to use standard apps is that a little flexibility can save them a lot of money. Linux/OSS is all about user choice. Choice is good.

  195. Re:they don't know what they get until they open t by Zencyde · · Score: 1

    It's pretty obvious that you're trolling now. I'm sure you're aware of how many Linux users frequent this board and I'm sure you're aware that the majority of them chose Linux for reasons beyond being "too cheap to spend $200 on a Windows license." So, if you could take your troll attitude and toggle yourself to AC, it would be appreciated. :)

    As a note, I'm defining you as a troll simply because you directly insulted a significant portion of the Slashdot population.

    --
    What day is it? Could you please tell me?
  196. Re:they don't know what they get until they open t by Anonymous Coward · · Score: 0

    It always strikes me as ironic that the more elitist comments here have the worst spelling and grammar.

    They've got more important things to do than learn the rudiments of communication with mere mortals, don't you understand that?!? Why, who knows what earth-shaking revelations are to be found after compiling and installing the latest bleeding edge Linux kernel... *grin*

    Yes, that's sarcasm, for those that missed it.

  197. Re:they don't know what they get until they open t by Zencyde · · Score: 1

    I have to comment on your .sig. How exactly is piracy ethically no different from mob looting a store whose locks were broken? Your analogy is missing something. Try "mob looting a store that has an infinite supply of something and pays nothing for it." You seem to be missing the specific points between theft and copyright infringement (there is a reason courts still don't call it theft). Media can be infinitely reproduced at no cost to the creator. Throws that whole supply and demand thing out of whack, doesn't it?

    --
    What day is it? Could you please tell me?
  198. Re:they don't know what they get until they open t by ceoyoyo · · Score: 1

    That's your humble opinion? I'm curious... what's your not-so-humble opinion?

  199. Re:they don't know what they get until they open t by cbiltcliffe · · Score: 1

    I'm a computer geek.

    I've replaced light fixtures. I've replaced switches. I've installed completely new light fixtures and electrical outlets.
    I've replaced shingles, windows, carpet, and hardwood floor.
    I've replaced automatic dishwashers, run water lines to feed a new fridge with an automatic icemaker, and cut my own trim for floors, doors, and windows when redecorating various rooms in my house.

    I've changed the oil in my car, and not only that, I've swapped out entire engines before, and also rebuilt them. I've also changed transmissions, including converting a car from an automatic to a manual. That was fun. I generally do my own brake jobs, and I'm shortly going to be replacing a wheel bearing on my current car.

    I've assembled a motorcycle engine out of a box of parts, and put the entire thing in the bike.

    There are those of us who learn absolutely everything we need to know to do whatever we need to do in life, and I can guarantee you, the people who refuse to learn anything at all outside of their particular specialty, frustrate the hell out of me. Although, these types of people, in my experience, usually don't even do their own specialty very well.

    --
    "City hall" in German is "Rathaus" Kinda explains a few things......
  200. Yeah sure. by jotaeleemeese · · Score: 2, Insightful

    Like if Windows was that good.

    Inertia is the word you need.

    People prefer to continue in the current state of suffering rather than to try something new that may or may not be better.

    --
    IANAL but write like a drunk one.
  201. What are you talking about? by jotaeleemeese · · Score: 2, Informative

    PCs sold as appliances, irrespective of the OS, will have Flash, Real Player, PDF reader , Java VM and any other necessary software.

    The EeePC is just like that, as are several other Linux appliances in the market.

    This scaremongering is frankly tiresome, bring on real issues to have a meaningful discussion, lack of basic software is no longer an issue in most situations.

    --
    IANAL but write like a drunk one.
  202. WTF are you talking about? by jotaeleemeese · · Score: 1

    Ubuntu, Fedora (and thus RH) SuSE and several others solved this problem some years ago.

    With thousands of applications already packaged for you the only think that needs to be done is start your package manager, search for the application you need, select it and install it (all with a graphical interface, I mention this because there is always some dumbkopf that claims all this done in a terminal).

    I do work with the command line for a living, but when I get home and learn that there is a cool application out there 19 out of 20 times it is already packaged for me, ready to be installed.

    --
    IANAL but write like a drunk one.
  203. Picasa is available for EeePC by jotaeleemeese · · Score: 1

    So I fail to see why you would need the Gimp (keeping in mind the aim: just to show and organize pictures).

    YOu can't blame Asus regarding your wishes, the movie conglomerates are the ones stopping other comapnies serving your their precious content.

    --
    IANAL but write like a drunk one.
  204. Re:they don't know what they get until they open t by cbhacking · · Score: 1

    I suspect the comment on "power users" referred to the ability to tweak the OS. It's not trivial but not terribly difficult to set up a repeating scheduled task that runs with another user's permissions in either OS, but it's *DIFFERENT* in Linux (it's the same in Vista as in XP). There's nothing really equivalent to Windows' Device Manager on Linux that I've found in nearly 3 years. It's tricky to get used to typing / instead of \ in the CLI, for $DEITY's sake!

    Then there's the completely random stuff. If I bring my Linux box up with the wifi hardware switch off, the OS doesn't detect it correctly. I found how to correct this through exploration and trial-and-error, but in windows it's a non-issue. While it can be fun to tinker, sometimes it's preferable that the thing just work under all circumstances (there's a setting that seems to enable this, but it wasn't the default after a driver update).

    --
    There's no place I could be, since I've found Serenity...
  205. Four times what? by WhatDoIKnow · · Score: 2, Insightful

    Four times higher? That could mean 4 in a thousand are returned instead of 1 in a thousand. Doesn't really mean much without knowing the absolute percentages.

  206. seems linux has still no marketing strategy by Anonymous Coward · · Score: 0

    personally don't like notebooks and have never bought a computer all my life. i usually drag out old server boxes from the container at the universitie's IT department to work with, so i have no experience with the hardware mentioned. it's a scandal, if they are really configured that bad. everybody involved with linux should know what a typical desktop user needs. firewall, office apps, browsers, database, movieplayer, gimp, bitorrent, nicotine, dvd burner etc. it should not be a problem for a linux wiz to make a "simple" script, which installs and configures all these apps and provide some neat collection of browsable docu with it. if distro xyz wants to see their "product" on a eeepc or whatever, why don't they care for it? average joe, as he is called, has really no clue how to do that. i've never used anything else than linux, but it took me about 2 or 3 months to learn the most important stuff before i could plug several machines together or do something useful on the command line. the average user does'nt got the nerves to learn all that stuff, but he will be surprised and happy if it is done for him already. a friend of mine, a farmer who used windows for several years, wanted his pc reinstalled because XP has gone loony. i'm a Debian user, so that's the OS i've installed for him. i took me one day to install and configure everything for him and he loves it. he's a soulseek user, so he got nicotine. he needs to do office work, so he got openoffice. he likes movies, so he got VLC and libdvdcss2 :-). he called me only twice during the last half year. once because a python library bug took down nicotine, the other thing was a new harddrive he bought and wanted to get connected. that's the proof for me that linux is in fact user friendly, at least as long as somebody takes care of it. it's a shame if these netbooks are sold poorly configured and without proper promotion/information...

  207. Re:they don't know what they get until they open t by Anonymous Coward · · Score: 0

    You're willing to go as low as 90%?

  208. Re:For return people computer... by Cussin_IT · · Score: 1

    I agree with the parent, and all the other replys are missing the point.
    It realy isn't that dificult to change from windows to linux. Once, I fixed my Mother-in-laws computer, and while I had it installed kubuntu as a dual boot so that it would be easyer to repair when windows inadvertantly broke again. Six months later, I asked her how the computer was doing, and she said it was fine, faster than normal even, but "looked funny". I discovered that I had forgoten to change the defualt OS in GRUB, and she had been using linux for months *without noticing*. And before you say things like she never used it, she conneced to the internet every day religusly to get check for email from her son in Australia, and even set up her own email account (thunderbird running in both OSs).

    The problem isn't that people aren't willing to learn (I've found that if you pay more than $100 for somthing, you learn how to use it as more than a door stop), it's that programs don't work in linux. Pull a CD out of the bargin bin at wallmart and see if your mother-in-law can get it installed on linux (mine can't), but I'm willing to bet they can get it to work on windows (she can do that, which is what broke it the first time).

    --
    Read my blog you know you want to
  209. Re:they don't know what they get until they open t by Overly+Critical+Guy · · Score: 0, Offtopic

    How exactly is piracy ethically no different from mob looting a store whose locks were broken? Your analogy is missing something. Try "mob looting a store that has an infinite supply of something and pays nothing for it." You seem to be missing the specific points between theft and copyright infringement (there is a reason courts still don't call it theft). Media can be infinitely reproduced at no cost to the creator. Throws that whole supply and demand thing out of whack, doesn't it?

    My sig is about the ethics of piracy, not the distribution costs. I purposely included the word "ethically" to avoid responses like yours. However, since you brought it up, why do Slashdotters insist that piracy isn't theft, yet when someone is violating the GPL, you guys call it "stolen code?"

    Clearly, just because something can be digitally copied doesn't mean it has no value--it certainly has a lot of value to the person who created it to try to make a living, which pirates want to make sure doesn't happen by freeloading off their work.

    --
    "Sufferin' succotash."
  210. Re:they don't know what they get until they open t by Skuld-Chan · · Score: 1

    Personally I think its the little things that matter. I haven't used linux on the desktop in years (every now and then I look at it sure, but I haven't taken it seriously) however I use it regularly as a server at work and at home. It doesn't have to look like Windows for it to compete - it just has to work as easily as Windows (or OSX for that matter).

    For instance I was impressed to see in unbuntu that had a preference to change the screen resolution (it didn't work... but its the thought that counts). I think if a user figures that they can't setup their monitor - how hard is the rest of the OS going to be to use?

    Another example - how hard is it to setup a distro so that when I hit backspace or delete it actually works as expected? Most distro's this is true - in most cases, but you'll run into an app eventually or a terminal somewhere where its not.

    Printing has gotten easier for some applications - others not so much - it really depends on what toolkit the app uses.

    And I know the reply is going to be well - you just have to do xyz, or change this config file, or use this distro - and while thats ok for me, probably not so much so for a product (Linux) that is supposed to compete with Windows and OSX.

  211. reminds me of walmarts attempt to sell linux pc's by Teriblows · · Score: 0

    wasn't worth the bother it seems.

  212. Re:they don't know what they get until they open t by Ibn+al-Hazardous · · Score: 1

    It doesn't really matter. The point is that Linux is better from a malware perspective, right now.

    Personally, I think Linux has a better design - otherwise I believe all those pesky Linux servers running Apache would be part of the malware pattern. But even if that were not the case, switching to Linux today rids you of the malware problem today - and for the (admittedly short) forseeable future.

    --
    Yes, I am a biological organism. All rumors to the contrary are just that, rumors.
  213. Re:For return people computer... by Anonymous Coward · · Score: 0

    most people could buy an xbox and be happy with it. most complaints I receive about difficulties on pc are from people who don't knows a shit of what they are doing, as installing tons of virused warez from emule.

    pc are tools, and as tools are hard to use effectively, and need to be used by knowledgeable people.

    you won't go mess around with a metalworking lathe.

  214. Same problem seen at school by alecwood · · Score: 0

    Our local high school has free-issued EEE PC's to all its students. It's interesting to note their reaction as a user group of widely varied aptitude

    Almost all of them got a very poor first impression of the device because of it's god awful desktop. Silly stuff like the cross shaped cursor, and GEM 1.0 style menus. User bias like this often leads to returns when things get difficult. If the user thinks it's a POS then they won't bother to learn how to use it. Why not put KDE on there so it at least looks vaguely familiar to them.

    Support for wireless networking is abymsal, setup is clunky and you need to be a power-user type of person to overcome the limitations of this. This means it's almost impossible for most of the kids to set these up to use a secondary network at home after the primary school network is locked in. Connection to the school network took three patches to get it working.

    It's a shame the people who discuss Linux loudly as an alternative consumer OS still look at it from a power user viewpoint, instead of the average "ignorant" member of the public's view. Usability vs Windows is still the primary barrier to consumer acceptance of Linux, and unfortunately it looks like most of these webbooks are confirming this very point. Give the user what they want - easy wireless networking setup, automated updating that works, a pretty desktop and multi-protocol IM that works properly and returns will dramatically reduce.

    --
    Real happiness lies in the completion of work using your own brains and skills.
  215. Re:they don't know what they get until they open t by Risen888 · · Score: 1

    Well, here is the thing. I think most people understand that a computer has become an appliance. It's a machine to gather information, publish information, and a simple communications tool. Most people have come to know windows because it's loaded on every factory made box everywhere. I think that people want to spend time doing the things they do on a computer and not to learn about the machine or software they are using. It's all about being productive. *nix is a vastly more powerful OS in the hands of someone who knows what to do with it. The vast majority of people going to Wal-Mart to buy a computer don't care about this.

    I agree with this completely.

    The only way to make this customer happy is to emulate what they do know (outlook express, IE, Menu's, Office). If you can't do this 80% of the people buying your machine are going to be some what unhappy. Will some people learn a new way to do things, yes. However, even after they learn this still might not be enough as these are the same people who will likely become frustrated and have someone load windows back on their machine. If equipment manufacturers want to move away from windows they will need to provide a distro that looks and feels like windows and I haven't seen any distro that has accomplished this.

    But here we part ways. If people don't care about their OS (and most don't), and just want an information appliance (and most do), then it follows that the important thing is not in fact "looking and feeling like Windows," but rather rather "facilitating the stuff they want to do." I don't think people care about Windows any more than they'd care they were running Linux. Whichever one did a better job of facilitating the stuff they want to do (which is a whole other debate that I'm not trying to enter here).

    --
    Hey, I finally got my first freak! Took you long enough!
  216. How about a Linux vs. Vista netbook study?? by raptorsforever · · Score: 1

    I can understand clients returning the netbooks because Linux looks different from WinXP, and they don't want to take the time to learn it... But try sticking Vista on those netbooks and see if the results are any different. I would venture to say that clients will return the netbooks because Vista looks and behaves different from WinXP, and they don't want to take the time to learn it... Just a thought! :D

    1. Re:How about a Linux vs. Vista netbook study?? by Anonymous Coward · · Score: 0

      Fail. Vista is not very different from XP, and most people can transition just fine. You also FAIL to realize that it's difficult buying a laptop with XP on it so the numbers do show the difference between Vista and Linux.

      If someone buys a Vista laptop and hates it, what do they switch to? XP.
      If someone buys a Linux laptop and hates it, what do they switch to? Windows.

    2. Re:How about a Linux vs. Vista netbook study?? by JustNiz · · Score: 1

      They probably can't even run vista. Vista's hardware requirements are too high.

  217. Re:they don't know what they get until they open t by Risen888 · · Score: 1

    Why would I want to pay $99 to get an OS to superficially imitate Windows yet still be unable to run thousands of Windows apps?

    Totally agreed. The only reason I keep an XP install around is because I can't give up Civ 4. Why anyone would want to go out of their way to suffer through that UI without even being able to use the applications is completely beyond my ken.

    It is rare that I would not find the answer to a Windows problem for free and without a wait on the Web(i.e. question asked, answer already posted.) For a Linux installtion there is a very good chance that I will not find the answer, and that I will have to post a question on a Blog somewhere and wait for an amateur hobbyist to either 1) tell me to read the fuckng manual or 2) after a day or two wait, actually give me the trivially short reply that I need to figure the problem out.

    Seriously? I invariably find it to be the other way around. Maybe it's my search queries.

    Like it or not, free or not, better or not, that is the way it really is. If the Linux community were motivated to cheerfully provide support (like say if they were getting paid) then the OS would be more popular. Instead the motivation to provide support is based on the knoledge that you are superior to the "noob" that is asking for help. This certainly does not endear the customer to the experience.

    Oh, now I get it. You're just a troll. Never mind then, sorry to interrupt.

    --
    Hey, I finally got my first freak! Took you long enough!
  218. Re:they don't know what they get until they open t by Risen888 · · Score: 1

    Then what the fuck are you doing on Slashdot, man? Do you even know what we talk about here?

    --
    Hey, I finally got my first freak! Took you long enough!
  219. Re:they don't know what they get until they open t by Overly+Critical+Guy · · Score: 1

    I like how I get modded off-topic, but the grandparent post who first brought it up is left alone.

    --
    "Sufferin' succotash."
  220. Re:For return people computer=TV they're not like by Risen888 · · Score: 1

    First off, the post you replied to didn't mention Linux or Windows. They just said that we should probably know how to operate the machines we own. Which is true.

    Second, speaking as someone who doesn't drive an automobile, there is nothing remotely resembling "turn the key and go" going on there. There's a lot going on there, an awful lot demanded of the operator, and a hell of a lot of pressure on you to not screw it up. That's why you have take a test and get licensed by the government and the police can stop you if you're doing it wrong. I find it nerve-wracking as hell, I just refuse to do it.

    Computers aren't simple either (and if you think Windows "just works," I'd love to know what kind of work you mean). Computers, like cars, are complicated, sometimes demanding, sometimes even potentially dangerous machines. Maybe in 20 years we'll have driverless cars and computers we can talk to, but we're not there yet. Until we do get there, we as members of society have an obligation to learn at least the bare minimum required to operate one without being a danger to those around us.

    --
    Hey, I finally got my first freak! Took you long enough!
  221. Re:they don't know what they get until they open t by Risen888 · · Score: 1

    You're out of your mind. Windows doesn't do anything out of the box.

    --
    Hey, I finally got my first freak! Took you long enough!
  222. Re:they don't know what they get until they open t by mikechant · · Score: 1

    Wow, talk about spin. The return rates are higher for Linux, yet "most people are quite happy with Linux?" What a leap.

    Ho hum. Does this really need explaining? If you have a 4% return rate for Linux and 1% for Windows, *most* people (i.e. 96%) are (apparently) happy with Linux despite the return rate being 4x greater.

  223. Re:they don't know what they get until they open t by Anonymous Coward · · Score: 0

    My god, your comment opened my eyes in a way hitherto unimagined. They are just a bunch of idiots tooling around with only the dimmest of understanding about the world around them. I mean, I already knew that, but you made me visualize it in a new light:

    Now I'll forever see all the retards around me as four year olds operating big Cozy Coupes. "Wheeee! I make car go VROOM! UH OH! Needs gas now! All done! BEEP! BEEP!"

    And I thought my general contempt for most of mankind couldn't get worse...

  224. The real problem by Breakable · · Score: 1

    The real problem is that xandros releace that comes with eee pc sux like a vacum cleaner. No repositories, no desktop, no home folder, no start button. +bugs and no updates that fix them. My friend who got this on her laptop is very unhappy. You want a normal distribution try eeexubuntu instead.

  225. And they sell 4 times more by Anonymous Coward · · Score: 0

    So the REAL return rate is 1:1

    move along....

  226. Re:they don't know what they get until they open t by TCM · · Score: 1

    I beg to differ. BSD was designed. Linux was grown. About Windows, I'm not even sure.

    --
    Of course it runs NetBSD. BTC: 1NT7QvbetmANwaMzhpVL6
  227. Re:they don't know what they get until they open t by andvark · · Score: 1

    Hi Guys, Check out this www.portable-os.com , It's cool and being a linux noob got me started on Linux.

  228. why not apple? by reiisi · · Score: 1

    Because of iNTEL?

    Because of 10.5?

    I am not buying new Apples because of iNTEL. I'd even buy one with AMD, but I'm not funding yet another out-of-control monopolist.

    I am not buying 10.5 because they have removed Classic.

    --
    Computer memory is just fancy paper, CPUs just fancy pens with fancy erasers; the 'net is just a fancy backyard fence.
  229. They're actually discouraging sales now by Rogerborg · · Score: 1

    I mean, individual salesweasels. Cow-orker went across to Currys to pick up a Acer One, and reports that the salesweasel was virtually begging with him not to buy it because it ran Linux. Presumably their sales system can tie returns to individual salesweasels, and they're getting pressure to not sell these devices to Sarah Sixpack.

    --
    If you were blocking sigs, you wouldn't have to read this.
  230. You can't find the calculator? by Anonymous Coward · · Score: 0

    You can't find the calculator? You say you've been using SuSE & KDE, also my fave Linux version except that I'm using OpenSuSE 11 & KDE 4. I've used SuSE since version 7 days & I've never had a lot of problems finding the calculator. Your comment is more a dreary statement about yourself than Linux.

    BTW, I started with the Commodore 16 which I ditched within about 3 months as being useless.

  231. Not that surprising by Andtalath · · Score: 1

    I've bought an EEEPC 901, and I must say that it's Xandros dist is terrible.
    It's broken from boot (one of the three repositories doesn't work) and you lack a whole bunch of tools which can be useful and it's not very intuitive to use (why they skip the desktop, I'll never know).

    If the other netbooks have as gimped installs, I can definitely see why they would be returned.

    Oh, btw, installing a new OS on it is a really big hassle, I still haven't succeded with any of my external disc readers or any flavor of linux I've been able to put on my usb memory.

    So, no wonder they are pissed, as shipped, it is not a very good machine at all.

  232. Re:they don't know what they get until they open t by Cro+Magnon · · Score: 1

    The bad thing is, I'm likely to be fighting both OSs. Linux can often be a PITA to install, and a lot of stuff is likely to not work right. Windows annoys the h*ll out of me with messages, antivirus usually sux, and a lot of stuff is likely to not work right.

    It's not a question of finding an OS that doesn't suck, it's a question of which types of suckage I can deal with.

    --
    Slow down, cowboy! It has been 4 hours since you last posted. You must wait another few hours.
  233. What about Windows by Anonymous Coward · · Score: 0

    If Linux is this unoptimized, I wonder if the Windows version is any more optimized? Do Windows users just settle for it? If there is any Windows user of these computers, I be curious to hear their opinion.

  234. Sales Pitch: Linux increases your ROR by crowne · · Score: 1

    Sales Pitch: Linux increases your ROR

    --
    RTFM is not a radio station.
  235. Re:they don't know what they get until they open t by Anonymous Coward · · Score: 0

    why do Slashdotters insist that piracy isn't theft, yet when someone is violating the GPL, you guys call it "stolen code?"

    Probably because "Slashdotters" aren't a single person. But you know that, yet you're acting as though it isn't true because you know you can't produce any examples of anyone who has done what you describe here. This makes you a liar.

  236. Re:they don't know what they get until they open t by ncc74656 · · Score: 1

    The OS may be no more difficult to learn (for everyday use; if you're a power user, though, XP -> Vista is still easier than XP -> Ubuntu), but then you also have the added learning curve of replacing every single application except possibly Firefox, if they weren't using IE before.

    Every app? The only apps I've not gotten working under Vista were Daemon Tools (mainly because I was holding onto an old, non-adware version which I ended up replacing with VirtualCloneDrive) and RealVNC (client works, but the free server doesn't work; newer versions of UltraVNC might work and are free-as-in-speech, but I've not tested them). OTOH, stuff like Acrobat Reader 5 (fewer annoyances than later versions) and Office 2000 installed just fine on it (Acrobat Reader threw up a compatibility warning on installation, but you can safely ignore it AFAICT).

    --
    20 January 2017: the End of an Error.
  237. Re:they don't know what they get until they open t by Chaos+Incarnate · · Score: 1

    You appear to have completely misread what I said; you'd need to replace every app migrating to Linux, not to Vista.

    --
    Benford's Corollary to Clarke's Law: "Any technology distinguishable from magic is insufficiently advanced."
  238. Re:Amazing. Half assed installs cause returns by Anonymous Coward · · Score: 0

    MSI's install of linux is a piece of garbage. They barely made it run and it's junk. now they are bitching that their half assed work causes returns?

    How come the ASUS eee flys off shelves where it's available and people that own them that are not techies love them in their linux install?

    Oh wait, ASUS did not half ass the linux install. Ahhhh.

    I thought ASUS users just replaced their Linux with Windows in most cases. I have not seen MSI's Linux installation, but the ASUS version of Xandros on my daughter's Eee PC 4G is an unusable piece of crap. The most basic things don't work properly. A few of the snags I've run into:

    • it forgets about the wireless network after every restart so it has to be reconfigured every time;
    • many dialog windows in programs such as Firefox don't fit on the screen so that you can't even click on OK or Cancel to get rid of them because the buttons are hidden (you have to alt-drag and then resize the window but that's too much to ask for the average user, never mind a newbie);
    • Flash is crashy as hell (so much for my daughter's Flash games);
    • the "anti-virus" included plainly doesn't work, it can't even update itself (not that it would be any use anyway);
    • Skype crashes at least once in every conversation;
    • the Software Update control panel doesn't seem to do anything;
    • the "Messenger" doesn't open any window when you click on it but just keeps adding more useless icons to the system tray instead;
    • etc.

    Never seen such a mess before. If I were not an experienced Linux user myself, I'd have returned it. If MSI's is even worse than that, then wow... just wow.

    You can configure your network so that it connects automatically when you restart your eeepc...

    Dialog windows are just as big in windows XP, only difference is you can't drag the windows with alt+click in windows so in windows it IMPOSSIBLE to click OK in some dialog screens. The small screen resolution is not linux 's fault and it's great that in linux you can at least drag the screen around!

    Flash is a load of crap under linux but that's adobe's fault, nog linux's fault.

    Antivirus and skype i don't use so don't know about that. The software update panel only shows items when there are updates available.

    The messenger windows opens when you click the icon in the systemtray.

    I see a lot of things that have gong wrong but just not looking at it long enough and certainly a lot of things that are easily sovable when you would have taken longer thant 2 minutes staring at it.

  239. Re:they don't know what they get until they open t by ncc74656 · · Score: 1

    You appear to have completely misread what I said

    So it would appear...never mind.

    --
    20 January 2017: the End of an Error.
  240. Re:they don't know what they get until they open t by QRDeNameland · · Score: 1

    How many "computer geeks" out there who complain about users who lack basic knowledge of their PCs, can't change their car's oil? How many can, but say "I have other, more interesting things to spend my time doing"?

    On the other hand, how many people expect any car mechanic, plumber, or electrician friends or relatives to render their services for free, as many "computer geeks" included myself have experienced over the years? Very few, in my experience.

    If I don't know how or can't be bothered to change my own oil or sweat my own pipes, then I pay someone else to do it. However, there is far too much of a tendency for "non-geeks" to be militantly ignorant about computers, where they stubbornly refuse to learn *anything* about how to use them, and to further expect that someone who *does* know to "just fix it" out of the kindness of their hearts.

    Like HeatherD posted above, I refuse to do it anymore. If you want to remain entirely ignorant about your computer, then pay the full freight for professional tech support and see how valuable the time saved by not investing in knowledge of your computer truly is.

    --
    Momentarily, the need for the construction of new light will no longer exist.
  241. The customers are right by Anonymous Coward · · Score: 0

    For the average customer, WinXP is still a wise investment for about $50. I have an eeePC and have been using Linux on my desktop PC for a while, but there is no way in hell I would recommend either to a non-geek.

    The default Xandros on eeePC is pretty useful if you are happy with the default set of applications (and 6-12 month old versions). But if you try to update anything, the system falls apart and you have to spend hours cleaning up the mess in text editors and using obscure command lines.

    I use my PC mainly for watching movies, managing my pictures, browsing the internet, downloading the occasional torrent, and instant-messaging with people. Of these tasks only web browsing and torrenting works out of the box.

    - Instant-messaging sort-of works, and while there are a dozen different MSN clients, none of them provide more than 60% functionality.

    - You can upload the pictures from you camera, but the USB support is still laughable:
    1. on the best days copying from an SD card is maybe half as fast as under windows, and sometimes it's tenth or less
    2. some USB card readers just flat out don't work under Linux, or run at 50kb/s.
    3. some brands of hard drives get corrupted (a vendor issue, for sure, but my mom shouldn't have to check linux advisories to figure out if she can connect a drive or not).

    You can watch movies, but on my run-of-the-mill Nvidia 7800 card and 1920x1200 monitor it took three solid days of tweaking and tuning to get a 720p movie to play without major frame dropping and sound issues. Hardware mpeg4 acceleration is not available, so you can't do anything else while you are watching a movie. 1080p is just a dream. And with a composited desktop even 320x240 is just a distant, impossible-to-reach utopia.

    So all in all, 2008 is just another year when Linux is not ready for the desktop. Maybe the 18th year will be the charm, if the netbook manufacturers start pushing the Linux community to address the basic functionality problems with hardware support. The developers just got too comfortable blaming lack of documentation for any kind of hardware issue. I understand this can be the case with specialized, advanced functionality like 3D acceleration in video cards, but a shoddy support for mainstream Intel USB controllers is much less excusable.

  242. Re:they don't know what they get until they open t by Locutus · · Score: 1

    sounds like they've become the tool instead of the PC being a tool.

    LoB

    --
    "Anyone who stands out in the middle of a road looks like roadkill to me." --Linus
  243. Re:they don't know what they get until they open t by badkarmadayaccount · · Score: 1

    You run Mac OS9? *bows down to new master*

    --
    I know tobacco is bad for you, so I smoke weed with crack.
  244. Re:they don't know what they get until they open t by MrResistor · · Score: 1

    It is rare that I would not find the answer to a Windows problem for free and without a wait on the Web(i.e. question asked, answer already posted.) For a Linux installtion there is a very good chance that I will not find the answer, and that I will have to post a question on a Blog somewhere...

    I don't know, I keep hearing this, and yet my experience is consistently the opposite.

    The only times I've not been able to find a nice, clear solution to a Linux problem were when I was dealing with hardware that had just been released. Sometimes the solution is to a problem that is not exactly the same but similar enough that I can adapt it to my situation easily since all the config files are designed to be human readable.

    For every single Windows problem I've had to deal with recently I've only been able to find a solution to something similar, but the solution seems to always involve putting some magic value into the registry, with no clues that help me figure out what magic value I need, even though I generally have a pretty good guess as to where it should go.

    Both platforms have plenty of issues that seem to have no known solutions. I'll agree that Windows solutions tend to be written with a friendlier tone, but that doesn't really count for much when the information is basically useless to me.

    --
    Under capitalism man exploits man. Under communism it's the other way around.
  245. Re:they don't know what they get until they open t by ConceptJunkie · · Score: 1

    Let's just say if Windows was a life form it would not be compelling evidence for Intelligent Design.

    --
    You are in a maze of twisty little passages, all alike.
  246. Re:they don't know what they get until they open t by Anonymous Coward · · Score: 0

    Most businesses that run Windows and have a competent IT department secure the computers as well: Nobody with any sense runs as Administrator (or equivalent), nor even Power User, on a general basis, unless their computer use demands it.

    Sure, Microsoft insists on creating Administrator equivalent users on a fresh Windows XP install - doesn't mean they have to stay that way. We create standard images, and all of these things are taken care of before the computer reaches the user.

    Every user account on my home computers runs using Least-privileged User Access (LUA) principles, and has since the days of NT Workstation - it's not difficult to set up, nor administer, and has only gotten better as time has passed. Every mainstream business application that I deal with uses the logged-in user's profile directory (or the user's personal registry) for its settings, and none require running as Administrator or equivalent.

    For those few that do (games, mostly, these days), it's as easy as forcing the shortcut to prompt for Administrator credentials before it runs the program - no big deal.

  247. Re:they don't know what they get until they open t by krenshala · · Score: 1

    Sure it does. It asks you to verify you have installed a legal copy. ;)

    --

    krenshala

  248. Re:they don't know what they get until they open t by schmeckelgruben · · Score: 0

    This is very good news for me. I'll soon be able to pick up a new "refurbished" Linux netbook on woot.com for $200!

  249. Re:they don't know what they get until they open t by krenshala · · Score: 1

    I'd say that was your general contempt getting -better-. ;)

    --

    krenshala

  250. Re:they don't know what they get until they open t by drix · · Score: 1

    Sorry, but I think you got your figures backwards. Most people need Office in the sense that it works, they know it, and they're not keen on learning something else. Obscure functions don't enter into it. I've administered various tests using OpenOffice--the mom test, the grandparent test, the girlfriend test--and it fails every time. Trust me: if what I were saying were not true, I think you'd see a whole lot more people switching over considering Microsoft's licensing rates for MS Office.

    Also, there are a lot of people outside of America, and some of us even use computers! Greetings from Berlin.

    --

    I think there is a world market for maybe five personal web logs.
  251. Re:they don't know what they get until they open t by Anonymous Coward · · Score: 0

    us geeks have a penant for punishing ourselves, no?

    The word is "penchant", Sparky. Not "penant".

  252. Re:they don't know what they get until they open t by asretfroodle · · Score: 1

    I've found this to be true as well. I often have people sending me files because they can't open them, whereas on my linux system they open up straight away. Microsoft Word documents are another matter though, and the linux support for these just isn't good enough yet.

  253. Re:they don't know what they get until they open t by Just+Some+Guy · · Score: 1

    It's just that I've never heard of a non-American really defend Office. Besides, have you tried the girlfriend-and-grandma test with OpenOffice versus Office 2007, which looks totally different than anything they've ever used before? Finally, if you must use MS Office, then you can get it for OS X - you don't have to have a PC.

    --
    Dewey, what part of this looks like authorities should be involved?
  254. Re:monoculture by airdrummer · · Score: 1

    i call 'em microSerfs;-)

  255. it's like how women drive... by airdrummer · · Score: 1

    they use landmarks: turn left @ the bluebigbox store...and if the landmarks aren't there, they're clueless;-)

  256. Floppy size by martrootamm · · Score: 1

    The floppy disk that you refer to was actually 3½" in size. 1.44 Mb is the marketing amount of floppy disks.

  257. Re:they don't know what they get until they open t by the_digitalmouse · · Score: 1

    If equipment manufacturers want to move away from windows they will need to provide a distro that looks and feels like windows and I haven't seen any distro that has accomplished this.

    I've fooled several people with an old version of PuppyLinux - it used to have a Win98-like desktop.

    --
    http://about.me/jimm.pratt