Killing Unwanted Text Messages from Yahoo! Alerts?
Creighti asks: "When I first got my new cellphone I immediately received several automated Text Message 'Alerts' from Yahoo and MSN which recurred on a daily basis. My guess was (is) that the previous owner of my cell phone number signed up for these things. Six months later I'm still getting unwanted text messages from Yahoo! Alerts.
I managed to get rid of the MSN messages by signing up with MSN (gack), registering the phone number as mine, and de-selecting all text messages. I've tried the same trick with Yahoo. I've tried filling out the Yahoo! Help form that appeared to apply (interestingly enough, the Yahoo Help entry I've used several times to request they stop sending the unwanted alert appears to have been removed, but clicking the 'No' button on this page would work). I've even tried emailing abuse@yahoo.com. Anyone else getting text-message spammed by Yahoo! (or any other service)? Any suggestions for what I should do next to try and get Yahoo! to stop sending these unwanted messages?" Why aren't the text message preferences deleted when the cancellation notices comes thru?
Send them a bill. They are using your airtime, with something you didn't ask for. If they don't want to pay the bill, they will find a way to stop it.
--T
http://www.theMediaBunker.com
I suggest that instead of continuing to try to get Yahoo to stop sending the messages you instead contact your telephone company and ask them to block the messages before they get to your phone.
As they are making money off you and Yahoo isn't, you are more likely to get a useful response.
I didn't think of that...I feel sorry for the owners of my last 3 cellphone numbers.
Get them to block the originating #, or get them to change yours.
Because these alerts are like a mailing list subscription and the phone number is like an email address. The problem is phone numbers are reused, where email addresses, generally, are not.
Yahoo or MSN do not receive notification when someone cancels their phone account.
Yahoo! Mobile Devices, log in under your Yahoo account and select "Add a New Device", then add your phone number, or e-mail for the cell phone, depending on what your operator supports and then specifically do not choose any alerts.
Just a guess, but probably what is registered is an e-mail address like 3215551212@sprintpcs.com which is how e-mail can find its way to SprintPCS phones. The service you sign up for may have no relation to your cell provider, so cancelling one doesn't cancel the other and then your phone number (and hence e-mail address) can be recycled.
Just another reason NOT to get a fancy phone with internet abilities - Phone Spam.
I believe that yahoo alerts don't cost anything. Except for the annoyance.
Ok, not about cell phone text, but about getting Yahoo to stop things...
I have an *ancient* Geocities home page, that was set up before Yahoo acquired them. I am "yoderm" on Yahoo and was on Geocities before the acquisition. Unfortunately, the GC home page is not associated with my Yahoo account. I now have no way of logging into the thing, and really want it deleted.
I've sent two messages through their "help" center, but no response. I've tried every support@ and help@ type e-mail I could think of for yahoo.com, geocities.com, and yahoo-inc.com. They all either bounce or get an automated reply that says "go to the help center".
Conclusion: Yahoo goes WAY out of their way to avoid dealing with human "customers".
Go through your local fast food drive-thru, order a coffee and make sure you spill it on yourself as you are reading your messages. I'm pretty sure the warning labels on the coffee do not yet include: Warning! Do not drink while reading text messages.
Likely, the service is setup to send email to the phone? I am not familiar with your service...I use AT&T, and I get phone-spammed all the time. With AT&T you just send email to phone#@attws.com (or something). Yahoo may not know that the account changed...not that this excuses their terrible sounding customer interface for this stuff. I agree with other statements, you should go to your service provider and get them to filter it, if possible.
honest honey, all the porno text ads are from the previous owner of the cell phone.
Sorry - force of habit
Two wrongs may not make a right, but three
I've found that Yahoo's support for free services really really sucks. I can see why, but I'm starting to doubt any support even exists for these services. Good luck, though I think you are screwed.
"Not knowing when the dawn will come, I open every door." - Emily Dickinson
Why aren't the text message preferences deleted when the cancellation notices comes thru?
Yahoo essentially knows nothing about the phone number. All it knows is that there is a number (or more abstractly, an email address) through which it should send its junk. They don't know who/what/where otherwise. They know nothing about who currently owns which phone #.
...how easy is it to dick with people you don't like by registering their cell phone number with dozens of text alert sites? If these messages don't include a way to unsubscribe, they probably aren't confirmed opt-in either.
is 'circulation' - the reason those morons are so keen on keeping people on their 'hit' list is so they can go to their paying clients and say, "Look! You're message is reaching 250,000 potential customers". The more 'circulation' or ratings a paper, magazine or program has, the more they can charge for it. Nevermind the fact that 249,997 people have just associated $PRODUCT with annoying marketing tactics.
try { do() || do_not(); } catch (JediException err) { yoda(err); }
Now I can tell my friends to forge e-mail from yahoo so I don't have to pay for their messages.
or turn off SMS
I mean what the hell kinda question is this, did you even bother calling that CUSTOMER SERVICE line that is on your bill??
Ignore the "p2p is theft" trolls, they're just uninformed
Take the phone back, slap it down on the desk and demand a new number. You aren't responsible for the problem, why try to fix it?
Not just the text messages, but any ads.
I've only got 2 hours a month on my cell as I really only use it for emergency stuff, and retrieving extra messages like this really adds up quickly.
"There are people who do not love their fellow human being, and I _hate_ people like that!" - Tom Lehrer
I have a cellphone with Verizon (and an associated vtext account for messages.) I tried signing up for weather alerts on my cellphone but found out quickly that the messages sent were too long to be useful.
I was able to unsubscribe from the alerts - but even after I unsubscribed from the alerts, I kept receiving advertisements from the service sent to my cellphone.
After a couple of unsucessful attempts to get it stopped I finally poked around on the Vtext site and found out that I was able to block a specified domain from sending to my cellphone.
Blocking the domain of the weather alerts provider killed the spam as well.
See if your provider doesn't let you filter out @yahoo.com messages.
In illa quae ultra sunt
I have the same problem with my watch. It was receiving messages before i signed up for the paging service and still gets them after i've signed up and have configured it under Yahoo! Alerts. My guess is that Yahoo has a separate ID for the watch and does not know that it should be associated with the phone number that skytel gave me.
The difference between Canada and the USA is that in Canada healthcare is a right and gun ownership is a privilege.
Just wait, it will be posted again as top story in a few hours. ;)
Edu. sig-line: Choose rhymes with lose. Chose rhymes with goes. Loose rhymes with goose.
Comparing? THEN use THAN.
I've been receiving UCE from MSN Special Offers to my Hotmail account for a couple of months now. I'm not signed up for it, and I _can't_ unsubscribe because their database doesn't think I am subscribed.
I've tried contacting abuse@hotmail.com, abuse@msn.com, and even filed a report on Microsoft's internal SPAM page. Absolutely no response except automated replies stating that I'm not filing the reports with headers (The MSN Special Offers don't have headers because they're generated internally and not sent over email).
Looks like I have some choices:
1. Give up the Hotmail account I've had for several years.
2. Take it.
3. File a complaint with some law-enforcement agency here in the state of WA.
I believe it's $500 a pop after I've notified them, isn't it? That's...over $20k in the past two months! Yeah, right.
Anybody got the email address of a Hotmail PM?
In Pennsylvania we have anti-telemarketer laws... we have a statewide list of people that they can not call and if they do they get a heafty fine. If your state has a similar law you could reply to the message saying 'take me off your list'. If they do it again contact your DA. Hell, I'd have already contacted the DA by now.
I know, this does not work with email, but you can probably get a judge to treat this as a telemarketer call.
Some idiot signed up for a passport account and gave them a dummy e-mail address that he just made up. Unfortunately it happens to be for a mailbox that I've used for years. The MS "welcome to .NEt passport" letter doesn't even give you an
option to tell them that this address was subscribed in error and to take ou off their lists. I've tried sending e-mails to addresses of real people there, but everything has been ignored. I continue to get crap from them as a result of this bogus sign-up, and can't get rid of them.
I'm an American. I love this country and the freedoms that we used to have.
1. Call you cell phone provider.
2. Bitch and moan - get a new phone number.
3. Repeat as necessary.
If the telco keeps having to deal with this hassle, they'll be more likely to put pressure on Yahoo! or find a more permanent solution than to keep giving their customers new numbers.
Yes, it's a hassle to you to change your number; but if it's too much hassle, suck it up and Enjoy! Your! Yahoo! Alerts!
And he's not a dumbass, either. He's found his choices are (1) put up with the messages, (2) change phone numbers, or (3) disable text messaging (carrier phenomenon). 1 and 3 are free, 2 costs money (albeit not much).
Why (4) get Yahoo! to! stop! it! please! isn't an option boils down to "they don't listen". It's one of those scary companies where there's no apparent way to actually *contact* anyone who can do something about this. There's no there, there so to speak.
He has said that the wireless carrier was particularly unhelpful, which doesn't surprise me. I had a problem for a while when I got my first cellular with getting FAX calls. They offered to *sell* me caller ID (an expensive option on a limited range of AMPS equipment), but wouldn't do anything about tracking down who it was.
I'm frankly surprised that there isn't more phone spam (how hard is it to figure out that all of a carrier's cell numbers are in NXX-5xx-xxxx?) or that message services don't build in a failsafe way to stop them, like adding a user-specfic hash code to every message and then have a web page where you can go, enter that hash, and disable that phone number's messaging.
This doesn't neccesarily apply to this exact situation, but it is related. I use SprintPCS. The SMS address that I am given is (for instance) 1234567890@messaging.sprintpcs.com. That's also my phone number. I think to myself, "I don't neccesarily want people who might SMS me to have my phone number, and I don't neccesarily want people who have my phone number to be able to SMS me." So my solution was to use my domain name (hosted by yahoo :O)) to make an email forwarder, Jared.2600@reack.com forwards to the 1234567890@messaging.sprintpcs.com. First, it's easier to remember. Second, I control it. If I start getting spam or unwanted messages, I can forward that email address to oblivion and make a new one. Also, if I do sign up for some sort of notification service, I can create a whole new forwarding address. Yahoo happens to offer unlimited email forwards with their domain name service, so I take advantage of that. I think most other domain hosts will do the same.
Why aren't the text message preferences deleted when the cancellation notices comes thru?
Simple, those notification messages aren't in any way related to that phone. A user is unlikely to cancel his/her yahoo account just because they cancelled their phone service.
It's obviously a problem, but definitely not an intentional one on Yahoo's part. An article like this on Slashdot is probably enough to get them to put up a page explaining how to get your number off someone else's account.
If the called party is charged for the call they may have run afoul of the Telephone Consumer Protection Act of 1991 (47 USC 227 and the rules under 47 CFR 64.1200). If so you can sue them for up to $1,500 for each "call" just like a junk fax.
I signed up for yahoo news alerts and baseball scores for my favorite team. They are rarely delivered (perhaps 1 or 2 days out of a month) even though text messages from all my friends never have any problems getting through.
Strangely enough, I get yahoo horoscopes and weather forecasts at the EXACT same time EVERY day. I wish they would get their act together, but it's a free service so I can't really complain much.
That is complete BS but the same thing happened to me with email.
This is the problem.
1. Sign up for yahoo email.
2. Register an alternate email address of someone you don't like.
3. sign up the alternate address for all kinds of junk.
Their is no way they can cancel it. Yahoo will do what they always do when you email them for help, flush it down the toilet, or threaten YOU for spamming them...
I agree with some of the other posts here. You'll likely have to take this up with the phone service provider, NOT Yahoo!. I suppose if I just got the phone number, I'd demand a new one. I realize that this isn't always possible or ideal, but it's the sure way to get away from it all.
I've seen similar things happen to folks who sign up with larger ISPs. Recently one signed up with RCN, got an "available" e-mail address, connected for the first time only to find 50+ spams inside from various companies.
I think we're doomed to see this more and more as ISPs/phoneservice providers run out of name/numberspace. Recycling will happen. What can the providers do if the e-mail/phonemail address is out there already? Even if they close the number of X number of months, the spammers will still pump out ads at the address.
If Nalgene water bottles are outlawed, only outlaws will have Nalgene water bottles.
1-408-731-3300
jX [ Make everything as simple as possible, but no simpler. - Einstein ]
All you need is broadband a box running Linux. Horde has pretty much everything you'd need, and there's plenty of free stuff out there to make up for any shortcomings.
I'm running Horde off my cable connection - they block port 80 but I don't care because I do everything via SSL anyway.
And in the process you'll learn a hell of a lot about networking and Linux.
this is why SIM cards are useful. Sell your phone, but keep your number. Buy a second-hand phone, use a new SIM card.
...I keep getting RH Network alerts in my e-mail inbox even though I no longer use RedHat. I've tried to unsubscribe on the RedHat site but it keeps resetting my preferences to "send e-mail to...". I've tried asking politely to have redhat support to remove my e-mail address from their list and/or kill the RHN account. I've threatened them with lawsuits under anti-spam laws (by the way, I knew this would not work if they called my bluff. I had no intention of pursuing legal action, I had only hoped that the possibility of legal action might get someone's attntion). Nothing, nada, zip. I keep getting their alerts and I can't get off the list no matter how hard I try. Why don't poeple think about these things when they design their systems?
What if you get a ruling in your favor, and they just decide to ignore it? How do you collect your money?
http://www.angelfire.com/ca3/marlowe Better a smartass than a dumbass.
Why aren't the text message preferences deleted when the cancellation notices comes thru?
Because that would require one of two things:
1) competence
2) the responsible parties giving a damn
Customer service seems to be in a downward spiral across the board. I think much of it stems from a lack of accountability.
Oh great. So is this the part where some enterprising /.er gets the cellphone number of Yahoo's execs, and we all sign him up for daily messaging services all over, or something?
Trust me. You won't be on that list for long. If you are, take a trip to your friendly neighborhood court and file for a small claims case. Then you're talking settlement.
My
Limekiller
I'd get them on the phone and keep calling up the chain of command until it gets fixed.
The hard to find Customer service phone number:
408-349-3300 press 2
Good Luck.
I had an old geocities account that didn't get converted to my yahoo account, and after months of unsuccessful attempts to get the darn thing cancelled, I wrote a letter to the Yahoo person in charge of copyright violations, and explained that Yahoo was violating my copyright to the works posted on that old geocities account. Effectively, by limiting my ability to control the distribution of my copyrighted works, they were violating my copyrights. Not that I wanted to sue or anything, I just wanted those pages gone.
Not long after, that account disappeared, and I was happy.
Unless you can config your phone to ONLY accept incoming messages forwarded via sneakemail, this won't help the user one bit - This spam will simply bypass the sneakemail account and go right to his phone.
Yes, it's a useful way to give out an SMS contact address without giving out your phone's direct address, which you can revoke if it starts receiving spam. But once spam starts coming directly to the phone, you're screwed.
And it's not the user's fault in this case - He didn't do anything to sign up for these spams, it happens that he has inherited the spam that a former user (to whom it was likely not spam) had.
retrorocket.o not found, launch anyway?
If I would buy a used cell phone, I would insert my SIM-card into it. Problem solved.
(Using Windows...) Install Outlook 2k or higher to download your Hotmail messages to your local machine. Install CloudMark and say goodbye to 99% of your spam. This will also remove any space limits imposed by Hotmail, as your mail will now be sitting on your own hard drive.
Really? You can send anyone of your chossing a bill and then sue them just 'cause they didn't pay? How do you know you're even sending it to the proper accounts payable department?
Yes you can sue anyone for not paying a bill.
In court they can just argue they're not the right person. That is why we have small claims court, to facilitate small claims cheaply and easily for all 3 parties. (You, them and the gov)
This is a simple question, get to:
Yahoo Alerts
and delete/disable all the alerts that you don't want any more.
Also, go to Yahoo.com, click on "More Yahoo", then click on Alerts.
HTH
Get my e-mail after a captcha test in: http://tinymailt
What the hell would that accomplish? The spam is being sent to a phone number, which is tied to the SIM card. You can swap phones a hundred times but those SMS messages will follow you as long as your phone doesn't change.
Recently Ive been receiving a shitload of wap push messages via tmobile (USA) and they are all giberish. Tmobile just tells me TS and last month they damn near sent me over the 300.
The ultimate network admin tool needs HELP!
The page you speak of wants information like my state and zip code (and I don't know what the idiot used). There is a "I forgot my password" link that claims they will mail you a new password without this info, but this is the one piece of e-mail that I never seem to get from them. I tried again today, but they will not send it!
I'm an American. I love this country and the freedoms that we used to have.
all's i'm sayin' is, (crack) is somebody's been smokin' SUMTHIN'....
Fuck it
I got labeled a troll before but I going to rant again.
Will someone please pull thier head out of their ass and read the freaking front page?
Sorry about that. I'm Ok now. That is the end of the rant now on to something productive:
Is there something the slashdot community as a whole can do to prevent this? Does shashdot need new or additional editors or should a mod system be developed for the stories themselves?
I personally would like to see a mod system for the stories themselves. Then we can mod the stories and keep redundant stories from appearing the same way comments on the stories are moded.
Is this not something that could be implemented?
Slashdot, home of supporters of free software, free music, and free speech.Except for Moderators that disagree with you.
I don't know when it changed, I suppose it could be anytime in the last 3+ years, but I'm SURE I remember setting up this service without any confirmation procedure back in the day.
Most likely, they know there's an issue with this, and have put in this measure to stop it from happening again... Small consolation for those who are experiencing this.
It was a joke! When you give me that look it was a joke.
--I thought of something. You said "no headers". Well, maybe no problem, create your own headers which consist of the message you are trying to get across to the bozos, like "Yo! I'm trying to report YOU and you don't have any headers in your SPAM " and etc, e-mail looking formatted to taste.
Alternate like someone else suggested, small claims court, which I think if thousands of people did it in the various states that outlaw unsollicited spam and phone calls and text messages and what not would stop this stuff faster than any amount of bayseian math voodoo spam filters. MSN or spamking or whomever, e mail complaining not working, losing THOUSANDS of court cases and being fined just might, even if it's hard to collect from them eventually some press articles would embarass tyhem enough. Or hey, have bill gates served with the bill from your judgement by a claims processor.
With that said I've never had a hotmail account, are they still freebies? Or do they charge now or what? If it's a freebie I guess you get what ya pay for. I've had bad luck with every "free" email service I ever tried, so don't use them any more, FWIW.
Besides that I dunno and maybe none of this would work. I once had my host eat my website when they got sold to earthfink and no amount of phone calls or emails would resove it, I never did anything about it, as the point was moot, they no longer existed as what they were before. Next time though, if something like that were to happen, I will go the local small claims route. And as soon as spam is made illegal in my state I'll start filing as well. No idea why more people don't sue spammers in the states that allow it.
Getting the old fax number of a Chinese businessman. I used to get continual faxes to my land-line at about 2-3am... try were traced to China.
Spam is annoying in your inbox, when it makes it to your phone it is ten times the annoyance. Shouldn't they mandate a block/allow list for cellphones, since (on many plans) it's a pay-per service. i.e. with my local carrier, it's $0.10 for text message unless you subscribe to the service.
More recently, they allowed users to be exempt from either the service subscription or the per-use payments... but it's still annoying to have so little control over your phone email - especially once spammers decide to start hitting random 1235555555@text.mycellphoneprovider.com
Depending on where you live, you may be able to sue to recoup airtime costs. For example, California has passed an anti-mobile-spam law.
Unfortunately, unless you're bored and otherwise unemployed, this is hardly worth the while.
But what is this doing on the front page? This is something you ask a smaller specialized forum, not the slashdot community. I can hardly see how this will generate meaningful or intellectual discussion, and I can definitely not see how this is news for nerds or stuff that matters.
1. Because most geeks own cell phones
2. Because most geeks have an interest in wireless communications
3. Because most geeks have an interest in stopping spam
In addition, I think the discussion thus far has been very interesting. If it bothers you, you can filter it out in the preferences.
So why would you get your six year old daughter the email address SexyRapeLover@localISP.com?
That's just asking for trouble!
Does anyone have Alan Rasky's cell phone number?
I have a couple really good deals on Viagra and Penis Enlargement to pass on.
paintball
I use the Yahoo text messaging for once a month reminders (give dog meds, hair cut, wife ovulating,etc..) I'm not sure you can create a yahoo account to discontinue the messages since the messages are probably created by your cell number's predecessor's Yahoo account.
Does Yahoo even have access to this kind of information? "Yeah, can you guys look up my cell phone number among your thousands of subscribers and modify that subscribers text messenging preferences?" That sounds like a nightmare of a problem.
I suggest changing your Cell Phone number. That's your easiest solution.
I only mod up parents of "mod parent up" posts...
The new owner of the phone should be able to put his own GSM-style SIM card with his own telephone number in the phone. By mapping telephone numbers to SIM cards instead of to telephones the buyer of a used phone don't have to worry about who the previous owner of the phone gave away his phone number to. (And as an added bonus he gets to keep is old number.)
--that's weird, I've never had any trouble unsubscribing a particular install after logging in to the account. Sure you are accepting the cookie? That's part of it.
Last I heard, cell phones were throw away devices that you use for 6-9 months and then upgrade to a new better model....
If it is bothering you so much as to bother the slashdot world , why not call your provider and change your phone number? D'uh!
youre bob@bob.com, areny you?!? You poor spam buried bastard, ive been using that as a throwaway address for years.
All Troll + "offtopic" mods are meta moderated as "Unfair", because you abused the system.
A few years ago (not sure what I was thinking) I registered for a Yahoo! account. Of course, I wouldn't tell the scumbags my real DOB or zip code. Later I forgot about this account.
A few months ago Yahoo changed their spam policy to opt-out. Suddenly I started getting junk mail in my regular account. I tried to login to the Yahoo account to change the settings but couldn't since I forgot my password. I couldn't use the online thing to get a new password since it required my DOB and zip code to do that.
After several attempts at trying to sort it out with Yahoos customer disservice, I arrived at the following conclusions:
- I could not change the spam policy without signing in.
- They would not stop sending me junk mail to my regular email account without signing in.
- They would not delete the account unless I could prove it was me - having the same name and access to the email account registered for the account did not count.
- They would not give me the password to my account or change it.
I ended up just dumping the email account and starting afresh. Luckily, it was not one I used heavily.
Mmmm.. Donuts
one of my instructors used this ans an example for a class for the whole semester, untill someone pointed out that bubba.com existed, and was full of tateful pictures of neekid women.
All Troll + "offtopic" mods are meta moderated as "Unfair", because you abused the system.
No more. If I recieve a single spam from them in 2003, they will be reported to all the anti-spam services I already use. F-em!
A firewall can not protect you from yourself. Turn off what you do not need. Do not use the firewall to do your work.
/me pulls up his super-secret list of contact numbers
Ah, here we go. Give Yahoo a call at 1-408-349-3300. Took me a while to find that number, but it actually works.
The roots of education are bitter, but the fruit is sweet.
--Aristotle
I used to get a lot of important e-mail from the folks at Microsoft telling me about their wonderful products. After making several unsuccessful attempts to get off their mailing list, I finally changed my profile and set my e-mail address to postmaster@microsoft.com. Worked like a charm.
---insert signature line here---
EOM
Is this anything like Mandy Mounds?
Glonoinha the MebiByte Slayer
disable SMS for a short while.
Most mailing list unsubscribe you if your messages bounce for some limit.
Inconveniet yes, but it should work.
Based on upvotes, Ageism is the only "-ism" Slashdotters care about and think isn't SJW
I had to have Spring teir 2 tech support block all messages from Yahoo!
-Cold Drink
SNS,MCD,MSFT,PME,PALM,HAND,RACN,CCK,UAL,AMR
the worst part is that they all come in around the same time in different messages!!!
How did I stop it? Turned off text messages for a month.
I wish I could purchase my phone number for life.
I know there are some services out there that do this, but they don't cover my area code.
Then I could freely switch from provider to provider without losing my number.
The man who trades freedom for security does not deserve nor will he ever receive either. - Benjamin Franklin
Damn, that's funny, I wish I had some mod points.
Some day I will have mod points, so add me to your friends.
IANAL, so I don't really know how well this will work.
About how to get revenge on someone.
I routinely handle complaints on behalf of my customers with their vendors. Some vendors, such as Verio, are beyond awful to work with based on my experience. Some vendors know me by name if enough of my clients have issues with them :-). I will outline my techniques for the common benefit of the readers.
My typical procedure (first week):
1. Contact first level personnel for about 3 days and gather employee IDs and case numbers.
2. Cease talking with first level and skip directly to first level supervisors confronting them with evidence. Do so for 1 day, on the 3rd day with at least 2 calls documenting the supervisor employee ID and case numbers.
3. Cease talking with supervisors and skip directly to second level supervisors. Do so for 1 day similar to 1st level.
4. Advise the second level supervisor that if the problem is not handled within the next 24 hours (the 5th day), the next directive will be received from his manager, ignore the laughter if any insues.
5. Follow up the next day (by then you should have a direct line) and remind him that the problem still exists.
Begin corporate level follow ups as follows (second week, generally 2 to 3 days):
1. Look up the company's corporate records for the following:
a) The front desk phone number
b) The Investor Relations (or any other PR function) - optional, never used it
c) The legal counsel of the company - optional, never used it
d) The company's mailing address for the HQ
2. Contact the front desk and ask to be transferred to the Office of the President/CEO. It's really none of their business to know why, but be candid and polite.
3. Believe it or not, most of the time you will in fact reach the executive assistant or someone whose job is specifically to resolve stretched out problems. Once you reach that person, obtain their direct number, e-mail, fax, and mailing address. Be prepared to send a ton of evidence of wrongdoing. The people at the top generally will have the organization chart available and know the executive in charge of that particular part of the company.
4. If you are lucky, and most of the time you won't be, you'll be given contact information for that particular executive. The executives are extremely busy people, so you'll likely talk to his assistant instead. Most of the time, however, it's not really necessary.
5. Be prepared for very different treatment the next time you call the customer service department as your name will be quite well known around the company. A simple memo from about 4-5 management levels down advising on how to deal with your problem carries infinitely more weight than any insult you can come up with.
Yes, I get results fast and this kind of work generally costs the client about $1200 or so. In fact, I once got a Nortel Regional VP in charge of my area to contact me within literally 40 minutes of me reaching just the front desk at Nortel to resolve a vendor issue. The vendor subsequently lost their authorization from Nortel.
Does this sound like overkill? Try to call Yahoo front desk, ask for Office of CEO, and present your case. Internal pressure is very effective.
Oh yeah, the mailing address is for the thank you letter along with hard copies of the evidence.
Enjoy!
Leonid S. Knyshov
Find me on Quora
Step eight is proft? Eight?!? Sorry dude, this is Slashdot... until you can break that down to a four step program it'll never fly!
"They do not preach that their god will rouse them, a little before the Nuts work loose." Kipling, 'The Sons of Martha'
to show up to training for their squad. I never knew they were so desperate for the services of an overweight late 40's something. It went on for months. They even rang, but I ignored them, they just couldn't afford me.
On a somewhat related note, if you're the guy who keeps calling my cell phone at 4am and asking, in a slurred voice, if you can speak to Jared, please stop. I mean it. I'm not Jared and I don't know Jared, and even if I was Jared I would kill you for waking me up at 4am.
Comment removed based on user account deletion
... a few years back in the merger a friend of mine was murdered by a drunk driver. His webpage was all that was left. It took some time and some emailing but eventually a person started a correspondance and got it all back up.
YMMV but I bet if you just cycle thru and eventually do enough abuse accounts you'll get a response- but be polite.
I got sms on my handy from some strange number. I found out it was emails that were forwarded to my number. Obviously, the old owner of my number set that up and I couldn't switch it off. So I wrote the company those sms came from (t-online), and they ignored me.
;)))
I wrote again and again and eventually, I threatened them with a lawsuite, and only after that did the sms stop. Sad but true. My advice: threaten them with a lawsuite. It helped me.
I should add that for some real odd reason, most sms deliveries happened at night. Now I only bought this cell phone to receive alert messages from our webservers. Via SMS. You can imagine how that got me started from sweet REM sleep to total panic in under 1 second
If a train station is a place where a train stops, what's a workstation?
I just got a Timex Internet Messenger watch that can receive pages and short emails. In the process of setting it up, the SkyTel customer service representative put me on hold for a few minutes. During that time, I received 3 pages from Yahoo! before I received the system test page to confirm my account was active. I have had the pager for three days and I receive at least one Yahoo! page every 4 hours, and another Yahoo! page at the same time I receive a real page.
My question is - Do they actually think that spamming my watch is going to get me to go to Yahoo!'s site? Holy fsck, this is so annoying!
Just calling Yahoo and explain the problem to them?
jason
No one has seen what you have seen, and until that happens, we're all going to think that you're nuts. - Jack O'Neil
Post to AskSlashdot. Include username. Yahoo will take care of the rest.
how can i get yahoo to stop spamming random address on my domain (like ytdutyrvdy@rabien.com) with foreign language spam?
-- OMFG = Oh My Floatse Goatse
If your phone service is with Verizon then go to http://www.vtext.com and under personalization there is a tab for message blocking in which you can block either a specific address or an entire domain.
I have a cell phone number that must have *just* been reassigned, because I am still getting a ton of calls from numbers that I have no idea who they are. I called a few of them back at the beginning to bitch at the people who were calling "my" number...but most caller IDs were the operator level number of some companies that must have been in contact with the person who previously had my phone...and those operators were WHOLLY unsympathetic.
So, how do I get this to stop? I have a call screening function, but it uses a minute of my airtime to pick up the phone and tell them it's not the old person's number anymore. If I turn it over to my voicemail, I have to wait and see if it was someone important (at a number i didn't recognize) and if they left me a message.
Any ideas?
Mordor...a magical, mythical land where women are more rare than dragons--but where every man would rather find a dragon
was it just an accident that you used 3215551212 as your generic-sample phone number? obviously 555-1212 is the number for information, but how many of you know that 321 was created by the telecom in Florida at the request of Cheshire Catalyst, the legendary phone phreak? it was a reference to the space shuttle 3,2,1 liftoff etc etc. He brags about it on his site. He's also an operator in the area, so if you call that #, you might even reach him.
Look at complaining to FTC.gov (obviously if you are a US citizen only 8-). Go to "Consumer Protection" and there are several forms that may apply. The FTC can really work. Yahoo is big business and involved in stealing your money (those messages use up your money or your minutes etc.) so it is Trade Comission business.
My roommate ended up costing Bank Of America a $60,000(US) fine for holding a certified check.
There are petty buraucrats out there waiting to help...
Innocent people shouldn't be forced to pay for inferior software development.
--"Code Complete" Microsoft Press
File a complaint with the Better Business Bureau. Its easy, its free, and they make sure it gets the attention of the right person at the company in question. With such a trivial complaint coming from the BBB, Yahoo'll take care of the problem faster than greased lightning.
Moderating "-1, Disagree" is simple censorship. Have the guts to post your opinion.
Call your cell phone company.
You're getting SMS alerts, most likely, you're right, from the previous number's owner's "subscription."
And um. How would Yahoo! know when Sprint changed someone's phone number?
Call your cell phone company, they can fix this. Trust me. You could also just change your number.
So, you remembering to are store them, right? At your $150 per message per month rate? I hope so! You didn't agree to whatever yahoo's spam policy, so you have no contract with them. Go collect your money, man!
"Your superior intellect is no match for our puny weapons!"
I'm sure you all have seen the joke-pic titled Apathy with the text "If we don't take care of the customer, maybe they'll stop bugging us." It seems like more and more companies has started doing this..
A bank (Nation's Bank I think) called my cell phone one time. They claimed they "must have been given a wrong number" but the lady knew my name, so I wasn't buying it. I have no accounts with them, nor have I ever given out my cell to any companies. So I asked to speak with her manager. I happily told them that it was illegal to solicit to cell phones. They tried to feed me some more BS, so I asked for her manager. I finally got to someone decently high up, and they must have just been too busy to care, because they just said "send us a bill."
So, I itemized the lost minutes, as well as about an hour's worth of lost wages (this was during work) and sent it off. Sure enough, about two weeks later I got a check in the mail.
Needless to say, I didn't cash it...it makes a good story. Plus, my coworkers thought I was crazy when I was on the phone.
Woo? Is that the sound of your surprise when you realize you FAILED at first posting? Failed by 3 others posters nonetheless. What an exceptional FAILURE, get used to it you FAILURE machine!
YOU FAIL IT!
Some of you guys must be really bored.
paintball
- Because this wasn't in the original specification, or
- Because things have changed since the original deployment and the cancellation mechanism is now broken.
Either way, because the perpetrators don't consider the cancellation mechanism to be important. After all, the effect would be to reduce the numbers of messages the 'service' is handling - which is in the interests of no-one involved with it.Human nature, I'm afraid. And there's a lot of it about.
change your phone number. Duh....
I used to have FAX calls coming in all the time... call the phone company and say (change my number as I am getting abusive calls on this one for the old phone numbers owner.
Bing... problem solved.
Do not look at laser with remaining good eye.
They said I could call and ask for credit every time it happened -- just like I can call and ask for 1 minute of credit everytime a call is dropped -- usually only takes 15-20 minutes on hold to get your 20 cent credit....great company, Verizon! Unfortunately they are the best of a bad lot in coverage in my home area. Yeah, I cancelled my text messaging. To fix the drop call problem, I haven't taken the step of cancelling my service...yet.
I just kept after Yahoo until I found someone who cared enough to track down the offending account (it's a simple database query really) and the messages stopped. Don't remember if it was abuse@Yahoo.com or a telephone number I found (I think it was email) but just being persistent and letting them know you've tried repeatedly to contact them regarding the problem will eventually yield results.
The workgroup email list at Intel sending messages to my pager was harder to deal with.
--
As a matter of fact, I am a lawyer. But I play an actor on TV.
I called Yahoo directly and tried to get them to resolve this, I ended up cancelling my phone because it cost so much per message. F yahoo, and I hope you didnt get my phone when it was free again if so sorry ;)
Same here, but I couldn't stop getting the alerts, because I had deleted the account (mistakenly thinking that would stop them). I kept sending emails, each about 2 weeks apart. After sending 3 emails and getting no replies, I called them. You won't find their number on their site, I had to google them. I think the number I came back with was (408) 349-3300.
Anyway, dialed them, talked for a bit, and it stopped the next day.
You would think that before you recieved the number there was a period where the number was unused. It would also be safe to say that your wireless provider would bounce the e-mails to that number while the number was out of service. Therefore Yahoo should have taken that bounce and cancelled the service.
I want my rights back. I was actually using them when our government stole them after 9/11.
You think I'm kidding about this? It took nearly 6 months to get everything back in order after they wiped it.
I'd post the page but frankly I don't think it'd be appreciated.
And yes, politeness counts, as well as the links to his death in the newspapers / court cases.
I doubt you'll get any action by emailing abuse@yahoo.com. They're famous for ignoring abuse complaints.
-- The pinhead celt
Yahoo could easily fix this. All they'd have to do is to setup their mailing lists like every other mailing list in the world, and auto remove subscribers whose messages bounce back X times.
- Give a man a fire and he's warm for a day, but set him on fire and he's warm for the rest of his life.
I wasn't perpetuating anything. If you wanted to read it that way, it's your business, but don't try and pretend to understand my intentions.