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Midsize Businesses Not Considering Linux?

LukePieStalker writes "eWeek is running a piece about a research report which concludes that Linux is not even on the radar screen for midsize businesses. The survey involved over 1,400 executives of companies with annual revenue around $250 to $500 million. It seems that, while smaller companies may see the licensing savings as being significant, and larger companies have the expertise to manage it, bringing Linux into a midsize Windows shop creates a multiplatform organization which is prohibitively complicated and expensive to manage. Unfortunately, companies of this size comprise the bulk of American business. Quote: "Linux is free, but the support for it is not.""

418 comments

  1. Something to Think About by soniCron88 · · Score: 5, Insightful

    FTA: "But, in the midsized companies, adding Linux would create a multiplatform company where a Microsoft-only shop existed previously."

    Keep in mind, while medium sized businesses may "comprise the bulk of American business", this is only the current situation. As smaller businesses grow, there will be an influx of Linux based organizations in the medium-sized business world. Adding Linux to a Windows based infrastructure is inherintly more expensive (because you have to pay for the upkeep of two systems). But a computing infrastructure based entirely on Linux is, as far as I know, cheaper in the long run.

    Also, as Linux becomes a better candidate for a desktop platform, its adoption as a viable computing platform will only increase. The state of Linux is, now, significantly more advanced than it was just 2 years ago. 2 years from now, even more so.

    1. Re:Something to Think About by Rick+the+Red · · Score: 4, Insightful
      "Linux is free, but the support for it is not."
      Windows is not free, and the support for it is not free either.

      That said, many companies don't provide adequate Windows support; they expect their employees to know how to install softwear, connect to servers, etc. If anything goes wrong the IT department only knows to re-install Windows. That's the real problem: the employees don't know how to use UNIX, so the "support staff" (i.e., the employees) will need re-training if they introduce UNIX. Now, if they had a proper IT department, this would be a few dozen people, but as it is they'd need to train everybody. Cheaper to stick with Windows for the sheeple.

      --
      If all this should have a reason, we would be the last to know.
    2. Re:Something to Think About by vettemph · · Score: 3, Funny

      > softwear
      Does that come in a size nine? :)

      --
      The government which is strong enough to protect you from everything is strong enough to take everything from you.
    3. Re:Something to Think About by rshimizu12 · · Score: 1

      There is a lot of busineses in the mid-market that are all window shops. But I find it hard to believe that they are not considering Linux. What I think will happen is that Linux will be adopted a departmental basis in the mid-market. Part of the problem is that many of the IT workers are used to a structured learning programs like the Microsoft MCSE tracks. In the Linux world there is still a lack of courseware and classes available. You have some basic Linux classes available, but there is no real comprehensive courses.

    4. Re:Something to Think About by Chuqmystr · · Score: 4, Insightful
      Fellow /.er, my thoughts and experiences exactly. From what I've seen, a great deal of the MCSE's I've come acrossed in the past few years were little more than "paper technicians" spat out from the dot-gone-boom trade school "puppy-mills" for lack of a better description. They still have to be paid a salary. At least most of the Linux suport people employers may meet (and hopefully hire) actually know their craft and can often support much more than just Linux. In my own experiences most of the MCSE's I've met and worked with who were worth their salt were already really good sysadmins in both experience and on paper and had just decided to gain some more skills and another bit of cred.

      So come on corporate America, think of another excuse, you're still full of shit, as per usual. Billy-bitches, the lot of you! Hell, buy some Macs for desktop use and then I'd believe you. OS X boxen seem to almost support themselves these days. And all that money you save on desktop support you can spend on *NIX backend support. Or another executive benefit, although we prefer the former.

    5. Re:Something to Think About by sphealey · · Score: 5, Informative

      > But I find it hard to believe that they are
      > not considering Linux.

      We are. I would love to convert our shop to all-Linux tomorrow.

      Problem is, mid-sized business use midrange apps. E.g. Forth Shift, Visual Manufacturing, etc. Which were written in the late 80s/early 90s. For the Windows API.

      Changing out a business management system is no trivial task for a midsized company, and not undertaken lightly. If and when these midrange vendors compile Linux versions (web-based really doesn't work for high-volume ERP transactions), then we can look at moving to Linux. But unfortunately not before.

      sPh

    6. Re:Something to Think About by westlake · · Score: 1
      Keep in mind, while medium sized businesses may "comprise the bulk of American business", this is only the current situation. As smaller businesses grow, there will be an influx of Linux based organizations in the medium-sized business world.

      Where is your evidence that any significant number of smaller businesses with the potential for growth are currently Linux based?

    7. Re:Something to Think About by jessecurry · · Score: 2, Interesting
      But a computing infrastructure based entirely on Linux is, as far as I know, cheaper in the long run.

      This might not actually be true if you take a look at the costs involved. Most computer users today have at least a general understanding of how Windows works, this means that for a mid-sized business a dedicated IT position is not necessary. By eliminating an entire position the mid-sized business will probably save more per year than they would spend on Windows licenses.
      You also have to take into consideration the fact that most PCs come with Windows already installed and the license is included in the price. During a short stint selling/repairing computers at Office Depot I found that most of the midsize business owners would come in and buy two or three mid-range pre-built computers and hold on to them until they had stopped working (which was normally due to software).
      I think that the major factor keeping Linux out of the mid-sized business world is that linux systems aren't being offered at Best Buy/Office Depot/Circuit City. Once linux is in the store front people will get used to using it. Once people get used to using it small businesses will be able to handle 90% of the administration themselves. Once they can handle the administration they will use it.

      --
      Those who know, do not speak. Those who speak, do not know. ~Lao Tzu
    8. Re:Something to Think About by YrWrstNtmr · · Score: 1
      The state of Linux is, now, significantly more advanced than it was just 2 years ago. 2 years from now, even more so.

      Linux being a viable platform "2 years from now" means it will be 5 years from now before Company X actually migrates to it on a mass scale.

    9. Re:Something to Think About by rikkards · · Score: 1

      they expect their employees to know how to install softwear, connect to servers

      I find the connecting to servers very suspect. It isn't that hard to set up a logon script to map drives etc.

      Plus if the admins were that idiotic, I would like to see them set up even the simplest active directory.

      I think it is more of a "why go off into the bleeding edge with an OS if we don't need to" attitude.

      If what you had posted was true, then those are the people that Linux needs to be able to address and it is nowhere near being that idiot proof.

    10. Re:Something to Think About by Anonymous Coward · · Score: 1, Insightful

      Windows is not free, and the support for it is not free either.

      And oddly enough, Windows seems to suffer the most from the 80/20 rule (where Windows installations are usually in the 20 category, requiring 80% for ongoing maintenance effort).

      I'm continually intrigued at the mid-enterprise operations confusion with Linux, but have developed a theory as to the origins of the dilemna. Where your large enterprises are usually standard driven (e.g. ISO 9001, CMM, etc.), and your small businesses entrepreneurial focused (driving either serious innovation and resource creativity, or quick death), your mid-level entities tend to be neither. They are the home of the proverbial PHB (who is usually smelled out relatively quickly in standards organizations).

      There is a serious orientation towards risk avoidance; Clayton Christensen's Innovator's Solution talks at length about these mid-level risk avoiders. Absent any structural mechanism to correct their incorrect behavior as found in larger enterprises, they are left free to select the wrong technologies. Pretty eye candy? Sold! Command line that looks rather complex? Avoid!

      I'm certainly oversimplifying this, but from personal experience, I'd have to definitely concur that the mid-sized operations are lost when it comes to IT innovation.

    11. Re:Something to Think About by rikkards · · Score: 1

      I suspect that the newer MCSEs that will come out of the 2003 track will be a bit better than the NT ones. The NT was a walk in the park for me. I had to upgrade creds for my job and 2003 was a lot more difficult. Still passed it though.

    12. Re:Something to Think About by GCP · · Score: 1

      It's probably reasonable to assume that either the questioners or the majority of the respondants were thinking of desktop Linux.

      Server Linux is very different in terms of perceptions and visibility. What operating system is in the thermostat on the wall or the office PBX or all of those little wifi access points? Who cares? Management doesn't have to train the staff in those operating systems.

      The desktop OS is where all manner of daily activities are carried out by all sorts of employees doing a huge variety of different tasks. Marketing people need to be able to use the standard tools of their trade, as do accountants, as do the sales people, etc. The standard tools for all of them are Windows apps, and they can all be reasonably expected to know how to use Windows itself and the standard apps for their profession before they are even hired.

      The fact that there may be an inferior knockoff of some of those standard apps available on Linux is no incentive to switch. These are apps that nobody in the company knows how to use and nobody they have to work with outside the company (advertising vendors, etc.) knows how to use. Why deal with the hassle? The fact that those inferior knockoffs are free doesn't matter when compared to the personnel costs and the need to get things done smoothly, quickly, and reliably.

      And it should go without saying that the freedom to reprogram your own desktop apps is of very limited value to most people--even to busy programmers who are being paid to deliver company products, not hack their word processor's outliner features.

      That's the reality, but it is a CURRENT reality in an ever changing world. On the server side, Linux apps are NOT inferior knockoffs--they are becoming the standards. If a few killer desktop apps appear for specialists that also become standards, and the ordinary "office" apps on Linux become the (real, not imagined) equals of their Windows equivalents, more people will switch. If enough people switch, it will weaken the "standard" argument for Windows, allowing the freedom arguments to become more persuasive.

      I think time is on the side of Linux & open source, but Linux fans who call businesses stupid for not switching to desktop Linux now are pretty clueless.

      --
      "Those who have never entered upon scientific pursuits know not a tithe of the poetry by which they are surrounded."
    13. Re:Something to Think About by pipingguy · · Score: 4, Insightful


      Cheaper to stick with Windows for the sheeple.

      And it probably is, actually. IT is so important to most companies these days that there are relatively large budgets dedicated to it even though IT is not the core of their business.

      At least with Windows they know what to expect and they have something they paid for that they can blame (rightly or wrongly) for fuckups. Plus, Windows is getting better and better and the average user is getting to be more knowledgeable.

    14. Re:Something to Think About by iplayfast · · Score: 1

      Most computer users today have at least a general understanding of how Windows works, this means that for a mid-sized business a dedicated IT position is not necessary.

      I don't think I agree with this. Most computer users today know they can stick a CD in and they can click next, but they don't understand what is happening, where the files are going, or the different options when choosing a configuration.

      I think that some users think they have a general understanding, but there are actually very few who do.

    15. Re:Something to Think About by Anonymous Coward · · Score: 0

      Yeah, saving money is such a bad excuse. If it is working for them now, and the cost to switch (both hardware and software in the case of Macs), train, and retrain, is higher than continuing with the exsisting setup, how could you say they are full of shit?

    16. Re:Something to Think About by Anonymous Coward · · Score: 0

      eWeek has been heavily advertised in by Microsoft since its inception. It has almost without exception been a full-on in Microsoft's pocket kind of publication. So long as you recognize the bias, it shouldn't be too difficult to overcome the FUD.

      Lest anyone be deceived, eWeek is generally a free publication for business owners who take the time to fill out a demographic form. That means it is almost entirely advertiser supported. So, prepare that salt grain.

      --
      Doing my part to inform the Slashdot proletariat.

    17. Re:Something to Think About by adamruck · · Score: 1

      "Most computer users today have at least a general understanding of how Windows works, this means that for a mid-sized business a dedicated IT position is not necessary."

      As someone who works in technical support, I have to disagree with you. I talk to "managers" and "technical staff" on a regular basis who can not distinguish cat5 from a phone chord.

      There is a lot more to a network than what operating system your clients use. There are cables, switches, power, servers, phones, security problems, applications, isps, routers, firewalls, backup systems, etc.

      Yes, for a medium size buisness you will have to deal with all of these. If you have a network in your building, or buildings, that you need to work, you need someone who knows what the hell they are doing to take care of it. Usually it is WAY more expensive to have a network go down for a few hours to a couple days, than to hire some someone who isn't brain dead to take care of the system.

      --
      Selling software wont make you money, selling a service will.
    18. Re:Something to Think About by The_Wilschon · · Score: 2, Insightful

      ...late 80s/early 90s. For the Windows API.

      Pardon my asking, but what Windows API was in existence in the late 80s/early 90s? Are you really still using Windows 3.1? (Or was that even around in late 80s?) Alas, by my ignorance of history, I betray my youth.

      --
      SIGSEGV caught, terminating

      wait... not that kind of sig.
    19. Re:Something to Think About by dbcad7 · · Score: 3, Insightful
      I don't think the average user is getting more knowledgable. I think that Windows is becoming more Unix like to stop them from screwing things up, which is where your "Windows is getting better" comes into play.

      If there were something like a "stable" apt repository for windows users, imagine the down time that would be saved. That's a bit of knowledge that IT managers should take a look at.

      Join us... Debian is the real future... be one with us...

      just kidding, run what you want, and be happy or whatever

      --
      waiting for ad.doubleclick.net
    20. Re:Something to Think About by koa · · Score: 1

      I agree...

      I administrate a modest network for a decent sized law firm, (70+ users).. We use a combination of applications such as Interwoven (formerly iManage) for document management, Lotus Notes for email, and predominatly WordPerfect for word processing. Not to mention these are all intertwined with themselves and Windows.. (the Document management uses ODMA calls in Windows to transfer files)..

      I have been racking my brain to think of anything in open source on top of linux that would come even close to the functionality that I have..

      Its kinda frustrating because I would love to De-MS my shop.. I just _can't_..

      --
      ....move along....nothing to see here....
    21. Re:Something to Think About by jrockway · · Score: 1

      What is your evidence that there isn't a significant number? Hmm?

      --
      My other car is first.
    22. Re:Something to Think About by m0rningstar · · Score: 2, Insightful

      I think it's still easier to find an acceptably competent Windows admin in most markets that an acceptably competent Linux/UNIX admin, especially given the salaries that most mid-sized organisations are willing to pay.

      Add that to the inherent resistance to change, the cost of retraining users to work on a Linux system at the desktop (or at the mail server, since Exchange/Outlook is a large component of many organisations, together with the tightly integrated AD) and it is an uphill struggle.

      I use Linux at the desktop; we have a couple of linux servers doing some tight applications. The majority of our 'core' applications (Mail/Calendaring and accounting, as well as AAA services) are all Windows based and will remain so for the forseeable future because I don't have a viable alternative that I can give to my management that justifies the change and retraining.

    23. Re:Something to Think About by Reaperducer · · Score: 1

      I can't speak for him, but I know of a few good-sized companies (300+ employees) who have a few 3.1 boxes running here and there. It's because they bought certain hardware like robotics that came with control software that only runs on 3.1. The robotics still work fine today, so there's no reason to upgrade the software, and no way to since the company that made it has either moved on, gone out of business, or no longer supports that hardware. Replacing it all and starting fresh is sometimes not an option, either, as there may not be an equivalent piece of hardware being manufactured today.

      --
      -- I'm old enough to have lived through six different meanings of the word "hacker."
    24. Re:Something to Think About by killjoe · · Score: 1

      "At least with Windows they know what to expect and they have something they paid for that they can blame (rightly or wrongly) for fuckups."

      What an odd statement. Is there some CIO someplace saying "oh our servers just got borked but hey no worries at least we can blame it on MS"

      How does blaming MS help you? If you know of any CIO who chose a technology because they have somebody to blame it's your duty to name the CIO and the company so that the rest of us don't accidentally own any of their stock. I would shudder to think that any company in my portfolio is making those kinds of drug induced decisions.

      "Windows is getting better and better and the average user is getting to be more knowledgeable."

      Linux keeps getting better and better too. As for the average user I think they are getting dumber and dumber but hey that's just me.

      All I know about windows is that it's getting more and more complex. Just look at AD and SP2 for example. Both the sysadmins and the end users now have t deal with lots of things they never worried about before.

      --
      evil is as evil does
    25. Re:Something to Think About by killjoe · · Score: 1

      "If and when these midrange vendors compile Linux versions (web-based really doesn't work for high-volume ERP transactions), then we can look at moving to Linux. But unfortunately not before."

      Yes, it sucks to be locked in by your vendor doesn't it. Here you have a situation where technological decisions of your company are no longer being made by what's in your best interest but by what your vendor dictates you use.

      Your best bet in this situation is to pray that your competition is also locked by their vendor. If they can actually determine their own future and choose their own technology you will in all likelyhood be out of business in five years.

      good luck to you. I bet the next five years are not going to be fun where you work.

      --
      evil is as evil does
    26. Re:Something to Think About by Anonymous Coward · · Score: 2, Insightful
      1. And it probably is, actually. IT is so important to most companies these days that there are relatively large budgets dedicated to it even though IT is not the core of their business.

      Repeat after me: Everything will be computerized. Computerized devices are not simple. Because of that, many businesses need a big IT department.

      Where it falls apart is when people who are in IT think they are in the same industry as IBM, Microsoft, Adobe, and countless others. Most of the time, they aren't.

    27. Re:Something to Think About by Anonymous Coward · · Score: 0

      Maybe Debian was the future 3 years ago (not that I would have ever said that), but now it's the distant past.

    28. Re:Something to Think About by secolactico · · Score: 1

      If there were something like a "stable" apt repository for windows users

      We'd still be using Windows NT 4.0, but it would be a *really* stable version of NT 4.0, and nobody would be sure of the release date of Windows 2000.

      Jokes aside, I'm currently using Kubuntu and couldn't be happier.

      --
      No sig
    29. Re:Something to Think About by sphealey · · Score: 2, Interesting
      Pardon my asking, but what Windows API was in existence in the late 80s/early 90s? Are you really still using Windows 3.1? (Or was that even around in late 80s?) Alas, by my ignorance of history, I betray my youth.
      Most of them were written to what we now call the Win16 APIs: Windows 3.1, 3.0 and in a few cases Windows 386 and its predecessors. Or ported from DOS to Windows 3.1 using some sort of CLI-to-GUI tool. They are slowly moving toward the Win32 API (and I yell at my vendors every week to recompile for Linux), but that isn't an easy transition for the app vendor either for what amounts to an "embedded business" app.

      sPh

    30. Re:Something to Think About by sphealey · · Score: 2, Insightful
      I don't entirely disagree with what you are saying, but I think it is a bit of an unrealistic view of how non-technology companies work. Having a well-understood business management application that works for you is not considered being "locked in" necessarily, although there is that risk. Having that application require the most most popular business computing platform in the world isn't even on management's radar screen as a competitive issue.

      sPh

    31. Re:Something to Think About by Anonymous Coward · · Score: 0

      It's not the businesses that are stupid for not switching, it's the home users who check their email, do a little bit of light webbrowsing, and occasionally need a word processor who are stupid for not switching. Desktop Linux IS there for these people. It's dead simple to use now, so there's no excuse.

    32. Re:Something to Think About by Anonymous Coward · · Score: 0
      What an odd statement. Is there some CIO someplace saying "oh our servers just got borked but hey no worries at least we can blame it on MS"


      Oh give me a goddamned break. It's obvious you've never worked corporate IT before. EVERYBODY wants to have teflon armor in the event of a screwup, and at TWO major companies I've heard what you've quoted above being said in various guises.

      Any decision that risks nailing an executive with respect to a bad IT decision will result in the solution least likely to implicate him/her being selected. It's like nailing jelly to a tree I tell ya!
    33. Re:Something to Think About by Anonymous Coward · · Score: 0

      You make the assumption that a signifigantly large portion of the small size businesses grow to the 250-550 million dollar level.

      I, for one, would not be so willing to go out on the limb.

    34. Re:Something to Think About by jbolden · · Score: 1

      Most computer users today have at least a general understanding of how Windows works, this means that for a mid-sized business a dedicated IT position is not necessary.

      One of the most expensive things a company can do is have a non specialist do a specialist's job. They often:

      a) fail
      b) are only partially succesful
      c) leave behind mistakes that they are unaware of that a specialist wouldn't have made
      d) spend a tremendous amount of time doing the same work a specialist could have done easily and cheaply

      IMHO most American business are way understaffed. Outsourcing and staffing reducations have cut lots of bone and muscle along with the "fat".

    35. Re:Something to Think About by Chuqmystr · · Score: 2, Interesting
      Saving money for the here and now perhaps but either way that money will get spent. In the long run putting that money towards phasing in a better product would be the way to go.

      C'mon pal, it should go without saying that any sizeable IT department with any sense about them is not going to jump both feet first into swaping out all of their enterprise and end user systems. With the advances Mac (and linux too) have made in integrating simply and tightly into heterogeneous environments It's quite painless to start dropping them onto desktops as computers need replacing. It's not going to be for everyone at first when you take into consideration replacing applications and retraining end users. If you want to work towards spending less on endless desktop support of an inherently broken OS like windows then you need to start somewhere. I'd be all for keeping MS in the office If they would just drop their arrogance and just stop the lying and denial fix their shit!

      Anyway, I was speaking in a very general sense to moving away from an all windows house gradualy and mostly I was reffering to the comment that Linux support wasn't free as opposed to Windows support. Like I said, in general, you get a much more experienced support individual in a *NIX sysadmin than you would an MCSE. I would also have to agree that current Windows platforms are more complex than the NT stuff of past and would require a better and more serious admin. I hope that's a trend which will continue. I've been in the business a very long time as a suport guy, then an admin and also a developer and I'm calling it as I've seen and still do see it.

      Oh, and most of corporate America is full of shit. If it wasn't then we'd not be having this discussion which stems directly from Windows, a product of the Microsoft corporation which I think we can all safely agree upon as being quite up to the brim with the smelly and brown. 'Nuff said.

    36. Re:Something to Think About by Kadin2048 · · Score: 1
      I think this is very true, based on my personal experience.
      There are a lot of mid-sized businesses that have just been "coasting" along for the past 10+ years in some cases, taking piecemeal upgrades here and there, and think that they can't afford to change to a completely different OS.


      Really big companies can afford consultants to come in, look at their business model and its core requirements, and then tell them what to get that's open source / Free, and then implement that solution. To them it's a good buy because it realizes a long term savings in MS licensing. And maybe also in being able to customize software more easily (to me this would be a big advantage, but I'm not sure whether companies actually are interested in this aspect).
      The small businesses are starting off from a clean slate as it is, or can 'clean' the slate they have with minimum investment. And the savings is immediate in not having to license another copy of Windows again.
      The midsize businesses have already paid Microsoft, probably have a system they perceive as working OK, maybe have some critical legacy applications that they aren't sure how to get rid of, and don't have IT people that know anything else. Also, they can't afford outside consultants to show them solutions that may never occur to them.


      The other difference which I think hasn't be addressed -- and which I have no real proof of other than my own observations -- is where the talent in IT is going. Free Software in the corporate world seems to be a product of the last few years, and so may be further forward in the minds of recent grads than people who've been working in a MS-centric workplace for 5-10 years.
      From my experience, most recent graduates tend to head either to the top of the corporate food chain, to big corporations with extensive new-hire training programs (IBM comes to mind), or to fairly small startups with lots of room to grow. Mid-size companies rarely have the resources to thoroughly train new people, nor the qualities which attract recent grads to startups. They tend to hire people with more experience who are looking for stability at the cost of some upward movement in the near future.
      This IMO selects against some of the same people who might be the strongest advocates of replacing an existing working system and replacing it with a Linux based one.


      I'm sure there are good, recently graduated people who are big fans of Free Software working in the middle-market segment, but I just don't see this area drawing as much new talent as the top and bottom, and I think this is reflected in the adoption of Linux.
      The corporate world isn't necessarily a 'trickle-down' one as much as it's a 'trickle-together' one, with ideas being adopted by the biggest of the big and the smallest of the small first, then slowly crawling up and down the corporate ladder until they meet in the mid-cap segment of the market.

      --
      "Ladies and gentlemen, my killbot features Lotus Notes and a machine gun. It is the finest available."
    37. Re:Something to Think About by sphealey · · Score: 1

      I think there is much truth in your post, but you left out one: the mid-sized business has done a careful analysis and determined there is no business benefit to changing its business software or its platform. The basis of this discussion seems to be the unstated premise that using Linux is of course better and cheaper for every business, but perhaps that is not always so?

      sPh

    38. Re:Something to Think About by killjoe · · Score: 1

      Popularity is not a competitive advantage. Right now no matter how popular windows is you are not allowed to choose another technology. Not because your boss says so, not because your shareholders says so, not because your board says so but because your vendor says so.

      If you competition can save money by going to linux then they can either drop their prices or increase their profits. This means your company will lose.

      --
      evil is as evil does
    39. Re:Something to Think About by Anonymous Coward · · Score: 0
      It's quite painless to start dropping them onto desktops as computers need replacing.

      How do you get the new Linux boxes to run the custom and/or industry-specific niche Windows applications that were developed, deployed, and proven over the past decade without losing the cost advantage of Linux?

    40. Re:Something to Think About by Anonymous Coward · · Score: 0

      People that use the term "boxen" really have no place in the business computing world. Get out of your parent's basement and see what businesses run.

    41. Re:Something to Think About by Overzeetop · · Score: 1

      This is exactly what medium businesses are stuck with. If they were bigger, they'd write their apps from scratch, done by an in-house team, and supported by the same team. They'd have the choice of any OS, and language. They'd have training done by the design team. They'd fix bugs fast, because millions of dollars hang in the balance.

      Without that kind of money, you buy off-the-shelf apps and do a little customizing to make it run smoothly for your company. I'd love to have a custom written technical drawing application for my strucutral engineering firm. Just what I needed, none of the chaff that gets added in. MY commands at MY fingertips in the OS I choose. What a pipe dream.

      If you believe that OSS can provide what the world needs, yo uhave a lot to learn about business. The cost of OS licenses is trivial. The cost of support and integration is not. More importantly, the cost of training - and ongoing training of new hires - can be daunting. Face it - IT is a necessary evil in a competitive market. It's like accounting (in non-accounting firms), or purchasing, or administrative support - a cost which is necessary but does not provide income.

      If the secretary candidates all knew OO and linux, and only a couple had ever heard of "Word" and something called "Windows" because their kid brother had this funny colored-pane flying window sticker on his monitor, we'd be scrambling to get linux on every machine. But that's not the case. All of a sudden, every single person who walks through the door has to be trained on the new system. None of their detailed knowledge on the computer is worth a crap because they only know MS products. You've just added $10k to the cost of hiring someone. Add that to the $10 to $20k in pre-productive time and training on our policies to begin with. Don't need that burden.

      Sorry to be such a spoil sport, but reality is mostly perception when it comes to decisions like this. I happen to like linux, though I'll admit I'm not very well versed in it. I've got an install of slack that I play with when I have time, and I keep a knoppix around, just in case. But I dont have the time to put it into production, and I can't afford to pay someone to do it for me. Simple economics - what I have works, changing will cost money - money I don't have.

      --
      Is it just my observation, or are there way too many stupid people in the world?
    42. Re:Something to Think About by ScuzzMonkey · · Score: 1

      In most industries, though, they are all in the same boat--everyone uses the same line of business apps, all of which are Windows based. Your competitor is just as unable to move to Linux as you are.

      The first move in this game would be to convince vendors that they could convince customers that a Linux-based version of the application would be advantageous. The vendors are really the only ones in the right position to understand the arguments anyway--they are the software people, after all--and the only ones that the customers are likely to listen to in any event, as they've already proven their knowledge of that particular industry to some extent.

      --
      No relation to Happy Monkey
    43. Re:Something to Think About by killjoe · · Score: 1

      "In most industries, though, they are all in the same boat--everyone uses the same line of business apps, all of which are Windows based."

      Maybe that's true today (I don't know, in fact I would seriously doubt it) but it won't be true tommorow. In fact if every player in the industry is using the same software that's all the more reason for one company to break out and seek a competitive advantage by trying different things perhaps even writing their own software.

      Your claim that the entire industry is using the same line of apps seems more like rationalization then reality.

      I tell you what, why don't you name the industry and some of the software companies that make the software. I might want to enter that market and compete against these guys. Sounds like a ripe opportunity.

      --
      evil is as evil does
    44. Re:Something to Think About by shmlco · · Score: 1
      Like I said, in general, you get a much more experienced support individual in a *NIX sysadmin than you would an MCSE.

      What hat did you pull this rabit out of? All of these superior trained *NIX administrators are coming from where?

      --
      Any sect, cult, or religion will legislate its creed into law if it acquires the political power to do so.
    45. Re:Something to Think About by Anonymous Coward · · Score: 0

      Dude - put down the kool aid.
      I work in mixed environments Mac & Linux, Windows & Linux, etc and am a frothing FOSS fiend, myself but you aren't getting it - There are apps that don't exist on Linux. The difference for some businesses between $5000 MS server License costs and zero for Linux is at most zero because it is not on the radar when going down the list of expense categories that are listed in 100's of thousands of dollars.
      In many cases, it is less than zero because the apps they need are offered by 5 or fewer vendors and, guess what? all those vendors only offer one or two platforms and so far Linux ain't one of them.
      When the cost of the OS and hardware box are the lowest cost items in the list of everything in your factory by factor of 10 or 100, how do you "save money" by going to linux. And how does your competition do it? By becoming a software development shop and having a bunch of those projects that come in late, over budget and not correct (as per the story here a couple weeks ago)? Sounds like a Dogbert management scheme for sinking the competition.

      BTW, you could argue the same thing about BIOS, we are all "locked in" because our vendors say so. I don't see people argue that businesses will lose to competitors who use OpenBoot or some beta open BIOS.

    46. Re:Something to Think About by shmlco · · Score: 1
      All I know about windows is that it's getting more and more complex.

      And suddenly they're stopped writing software and adding features to *NIX apps?

      Yeah, the common command line and configuration file options to mySQL and apache and so forth just keep getting simpler and simpler...

      --
      Any sect, cult, or religion will legislate its creed into law if it acquires the political power to do so.
    47. Re:Something to Think About by shmlco · · Score: 1
      I would love to convert our shop to all-Linux tomorrow.

      I love that sentence. "I" would love to...

      --
      Any sect, cult, or religion will legislate its creed into law if it acquires the political power to do so.
    48. Re:Something to Think About by CowbertPrime · · Score: 1

      web-based really doesn't work for high-volume ERP transactions

      Say what? Oracle/Peoplesoft ERP utilizing webservices ARE written for high-volume (at least satisfying the "medium-sized enterprise-level" requirements) transactions! Sure you might run a java-based interface client on the desktop, but they are still doing most of the work across the wire. My mother is the cost accounting manager at the Thule US corporate office, and from what I've seen, this statement is simply untrue.

    49. Re:Something to Think About by Anonymous Coward · · Score: 0

      First of all, my English s not good. Sorry for the crappy grammar. ;)
      Not too long time ago I started my little test.

      I installed GNU Linux (Gentoo/KDE) on my laptop that i use at work.
      I wanted to see can I actually use it for my daily work and get an answer to the question:"Is Linux ready for a regular office rat?"

      My main tasks at work are: read and write massive amounts e-mails, write documents and use some specialised (web based) software.

      I am a project manger and I work in a office that uses MS Windows.

      Result of my test are as follows:
      (actually i had my results in 1 month!)
      My productivity went up because I can work much more efficiently and complete all my tasks with no problems.

      I have survived all the virus-shit-storms in our office. (a IT "department" did screw something up so virus definition files did not get updated blaa blaa blaa)
      And I can not come up with any reasons why Linux is not ready for the average office PC.

      But there is only one small "problem".
      I can not work with MS Project files and it's a product that I have to use few times a month.

      What i do is this:
      I use rdesktop to connect to MS Windows terminal server that has MS Project installed.
      As you can see, problem solved!

      Cheers!

    50. Re:Something to Think About by glitch23 · · Score: 1, Interesting

      At least with Windows they know what to expect and they have something they paid for that they can blame (rightly or wrongly) for fuckups. Plus, Windows is getting better and better and the average user is getting to be more knowledgeable.

      Novell and RedHat can be blamed now and have been in that mode for a long time now (before Novell there was Suse). Linux is gtting better and better too and the avg user is getting to be more knowledgeable. That helps Linux just as much as it helps Windows. So I don't see your "advantages" to Windows being advantages anymore.

      --
      this nation, under God, shall have a new birth of freedom. -- Lincoln, Gettysburg Address
    51. Re:Something to Think About by Anonymous Coward · · Score: 0

      Odds of convincing your current vendor (who already has you by the balls) to produce another version of software for you so you can reduce your IT costs? Pretty low. They might do it if they could participate in a huge portion of your cost reduction -- maybe.

      Your odds are much better waiting for a new competitor (to your vendor) appear in the marketplace and produce linux-based and/or platform-agnostic (java/web-based/whatever) software for you.

    52. Re:Something to Think About by sphealey · · Score: 1

      Again, I think you have an unrealistic view of both the competitive environment and financial structure of non-technology firms. Many of the mfg companies in our local ERP user group are running the app under Windows 95 on PII 266s. The app works just fine and they haven't spent any money on the infrastructure since 1998. That is how a mfg company makes money.

      And as I said elsewhere in the thread, there seems to be an unstated assumption that "Linux = better". The fact that Wintel is the most popular platform also means that there are the most techs available for it, that it is well understood, more apps (compare app list for Wintel vs Mac), fewest compatibiity problems with business partners, etc. You are assuming huge superiority for Linux and arguing from there. I would like to move to Linux myself but I don't agree that your premise is a given.

      sPh

    53. Re:Something to Think About by sphealey · · Score: 1

      In this particular case, it would be more-or-less my decision due to the size of the organization and my level of influence. That would not have been the case at my last job.

      But I bring it up because it is a good point: small and mid-sized businesses often have very small IT staffs, much smaller than you would think. In the long-ago days when I worked for Megacorp we would have put together a team to study and research that "Linux thing" that would have been larger than my whole staff today; my current company's IT-to-gross-income ratio is laughable by Mega's standards. Or dozens of times more efficient, whichever you prefer ;-)

      sPh

    54. Re:Something to Think About by bit01 · · Score: 1

      You've just added $10k to the cost of hiring someone.

      That's an exaggeration. As this article talks about training costs for a modern linux system release like SuSE are minimal. There are good reasons to be careful about installing Linux on a company desktop but training costs are not one of them. That has been my personal experience also - training on the Linux KDE/Gnome/OpenOffice/Evolution GUI is simply not an issue for standard office work.

      Administrators sometimes under-estimate the general intelligence of users (partly because they are over-exposed to the dweebs) and lose sight of the fact that the Linux GUI's for day-to-day work are very similar to the MSWindows GUI.

      ---

      I'm not worried about the use of DRM. I'm worried about the abuse.

    55. Re:Something to Think About by ScuzzMonkey · · Score: 1

      "In fact if every player in the industry is using the same software that's all the more reason for one company to break out and seek a competitive advantage by trying different things perhaps even writing their own software."

      I think that's pretty much exactly what I said.

      If you really doubt that's how it is today, I suggest you go out and get a little more experience. I've consulted almost exclusively in the mid-size business market, with multiple clients across several industries, and I know it's the case in those areas. Engineering, construction, medicine... I've done RFPs for line of business application replacement for firms in each of those market segments and done extensive research on the alternatives, and they aren't out there--not with the features required, not with the stability necessary. Heck, for a long time, it was a stretch to find reliable accounting software that wasn't Windows based and was oriented at mid-sized businesses. That's getting better--a bit--but it's still shocking how many companies I walk into are running MAS 90 or Peachtree or similar. If you look around in their industry trade rags, those are the only solutions you see.

      I think the rationalization is on your part and the other linux cheerleaders out there, who just assume someone can wave their hands and an adequate replacement for all these specialized software packages will appear. Well, you have the names of some industries and some software packages (a few more: Medisoft, Timberline, Quickbooks, Medstar)--I'll be interested to see what you come up with when you get cracking on all that competing you're gonna do with 'em.

      --
      No relation to Happy Monkey
    56. Re:Something to Think About by The_Wilschon · · Score: 1

      Here's a thought. Probably not really feasible, but I'll throw it out there anyway.

      How about if these companies were to send one of their robotic arms or whatever (surely they have at least one spare? or could get one?) to a good CS university (MIT, Berkeley, etc.) as fodder for undergraduate projects. "Here guys, write some driver code for this, make it work like this Win 3.1 program. Your target platform is Linux. The results will be released under GPL, so if you've got a problem with that, drop the class now."

      --
      SIGSEGV caught, terminating

      wait... not that kind of sig.
    57. Re:Something to Think About by killjoe · · Score: 1

      I know for a fact that there are accounting and medical software packages running on linux. SO you must be talking about some other industry where all the applications are windows applications.

      Again I have a simple request. Name the industy, name the top five software manufacturers so that I can investigate the field and see of there is an opportunity for me to write an application to compete with them.

      --
      evil is as evil does
    58. Re:Something to Think About by chthon · · Score: 1

      I have worked in mid-sized business, and all our software ran on one minicomputer, to provide services for twenty people.

      I worked there not as a technician, but as an analyst/programmer.

      Hiring someone to keep your PC's and network up to date is just costing the company, there are no added values.

      Being able to hire a programmer, because all your software runs on a stable platform, and all your hardware is stable, makes it possible to add more value to the business processes.

      Why would a mid-sized business want to hire an MCSE ? They are not programmers, they can't add any value to a business.

    59. Re:Something to Think About by chthon · · Score: 1

      If you believe that OSS can provide what the world needs, yo uhave a lot to learn about business. The cost of OS licenses is trivial. The cost of support and integration is not. More importantly, the cost of training - and ongoing training of new hires - can be daunting. Face it - IT is a necessary evil in a competitive market. It's like accounting (in non-accounting firms), or purchasing, or administrative support - a cost which is necessary but does not provide income.

      Here lies the error in many companies, because management does not understand, and IT people are not taught :

      You should actively use and investigate IT to leverage your business processes.

      If you do only a 'little' customisation, then you are not going far enough. If your IT people are more busy keeping the infrastructure stable, than analysing business processes and streamlining customisation, then sure they are a cost.

      If they understand the business and are able to make other people more productive, then they are not a cost anymore, they can have positive value.

      As for using COTS, it is not bad, but if you act like above, then you will notice after five years that you have written more software around the existing package than there was originally in the package.

      The COTS is only the engine, which can be difficult to build, so a purchasing decision can be positive, but such a solution cannot work wonders, because it is written with a finite set of scenarios and procedures in mind. A healthy, innovative business' (with the true meaning of the word) processes will be evolved and adapted, and that means that you will move more and more to the core functionalities of the COTS, and that you will write more and more around the superfluous functionalities of the COTS.

      Choosing a product and then adapting your business processes around it, means that you try to shoehorn yourself into a straightjacket, and that it is your vendor who dictates how your business processes will run.

    60. Re:Something to Think About by ScuzzMonkey · · Score: 1

      You may have missed the part where I said "not with the features required, not with the stability necessary" but actually I think you probably did see that, and also the list of OTHER industries and software packages I provided you, and are simply blustering your way out of the corner you talked yourself into by insisting that someone else provide all the in-depth market research for you.

      It's okay. I never really thought you were anything other than a blowhard in the first place, I won't hold you to it.

      Bye now.

      --
      No relation to Happy Monkey
    61. Re:Something to Think About by killjoe · · Score: 1

      Name the industry and name the top five players. Is that really so much to ask?

      --
      evil is as evil does
    62. Re:Something to Think About by LaCosaNostradamus · · Score: 1

      I talk to "managers" and "technical staff" on a regular basis who can not distinguish cat5 from a phone chord.

      Can you blame them? Both make a kind of "purring" sound. :^)

      --
      [You have a stable society when some nut guns down a schoolyard and the law doesn't change.]
    63. Re:Something to Think About by LaCosaNostradamus · · Score: 1

      This understaffing will continue for the foreseeable future. There is a rising emphasis on getting the end user to perform support functions that would have otherwise involved a tech. For example, I'm hearing rumors of Dell's plans to ship replacement parts for their Optiplex computers directly to end users, to avoid paying for a tech to perform a field service call. Said parts would come along with instructions on how to change it. The modular and colorful design of the GX200-series Optiplexes obviously lends itself to a "find module, unplug, pull on green tab to remove" kind of maintenance.

      Corporate America is trying hard to get rid of the lowest echelons of IT (i.e. the workers with the least power to resist wholesale layoffs). All it will take to succeed at that is to lower the expectations of the end user. This is entirely possible, since after all, we all pump our own gas, don't we?

      --
      [You have a stable society when some nut guns down a schoolyard and the law doesn't change.]
    64. Re:Something to Think About by jbolden · · Score: 1

      We were mainly talking about corporate tech support for their own employees. Your point about Dell while related is different. Though frankly I'd consider easy to fix modular repairs that don't force me to spend forever on hold (since the part costs less than arguing with me) to be an upgrade from the current system. :)

      Anyway in terms of internal tech they got rid of them on the higher echelons too.

  2. Firewalls by TimeTraveler1884 · · Score: 5, Interesting

    I once worked for a smaller company that had this exact viewpoint. They would not even consider Linux for issues that would have actually had cost savings.

    One particular scenario was a firewall. I suggested a Linux firewall due to the lower upfront cost. Now, there were a Microsoft shop, but a firewall is not something that has to be administered everyday (when it is working properly). Instead they decided to go with a Checkpoint firewall that cost them a hell of a lot more than what the support costs would have been for a Linux firewall. The interesting thing was they did not need all the features that were provided by a Checkpoint firewall.

    1. Re:Firewalls by mixmasterjake · · Score: 2, Insightful

      Why would anyone choose to spend thousands of dollars on something when they could get it for free? It's because they believe they will spend more money in the long run.

      Why don't you try this as an experiment. Pretend that someone else built a firewall for the company three years ago. They left and it has been untouched in all that time. Imagine that it suddenly goes down, the whole office if offline, and nobody (including yourself) at the company knows anything about the mysterious firewall.

      Now, try to find support - someone to come to your office and fix the machine. Actually go ahead and make the calls for emergency repair service - pretend like you're shopping around. See what the prices are.

      I'd be curious to know the results of this myself. My gut tells me that it would be tricky to find someone. But, once you found them it might not be that much more expensive than windows.

      --
      TODO: come up with a clever sig
    2. Re:Firewalls by sphealey · · Score: 1

      > firewall is not something that has to be
      > administered everyday (when it is working
      > properly).

      Yes, but when it does have to be administered the person doing it has the know the system it is running on inside and out, to determine the consequences/side-effects of the changes. That depth of knowledge is not acquired casually.

      sPh

    3. Re:Firewalls by Ogerman · · Score: 5, Insightful

      One particular scenario was a firewall. I suggested a Linux firewall due to the lower upfront cost. Now, there were a Microsoft shop, but a firewall is not something that has to be administered everyday (when it is working properly). Instead they decided to go with a Checkpoint firewall that cost them a hell of a lot more.

      Here's the problem: A firewall today is not just about "Linux kernel + iptables." Those Checkpoint boxes (and others) are full featured "security appliances" as they call them. They have features such as:

      - application proxies to filter / virus-scan / monitor content: HTTP, FTP, SMTP, etc. (so you can say.. stop employees in the sales dept. from playing games on Pogo during 9-5.. to give an example of the granularity of control available)

      - network monitors and various intrusion detection / prevention methods

      - complete mobile VPN services, including dynamic firewalling rules

      - user authentication services (used for VPN, proxies, replication to other network services, etc.)

      - very complete GUI admin tool / management console. (and multiple security devices can be linked together throughout the company..)

      - daily automated security updates (virus updates, IDS signatures, firewall software updates, etc.)

      Can you do that all with free Linux distros and available OSS tools.. Mostly. Will you be saving any money by the time you've got all the raw materials kludged together into a working solution? Nope.

      The Open Source community has failed miserably at producing real-world solutions. It has produced an enourmous amount of quality raw material. (And if you examine the commercial firewall solutions, you'll find much OSS being used internally!)

      I think there is a good solution to this: The major free Linux/BSD distros need to have subprojects focused on specific needs. For example, there should be a "Debian/Firewall" sub-distro. (note: not a fork) It should provide a more or less ready-out-of-the-box firewall solution using pre-integrated "best of breed" components from the base Debian distro. If there are shortcomings discovered, the improvements can be fed back into the base distro using standard processes. If there are flaws found in the raw materials, this is a perfect way to make sure that OSS meets real world needs through user feedback.

      Now apply this principle to all major areas of network services.. mail servers, file servers, web servers, etc. As long as there is a decent web based admin interface, there will be no problem getting organizations full of Windows-only IT staff to use more OSS. (And meanwhile all the old-school Unix folks are squirming in their seats.. Sorry folks, I don't like it either, but sometimes pragmatism is required. There simply aren't enough smart Unix people to go around. So we either compromise or we let proprietary software continue to dominate the industry.)

    4. Re:Firewalls by ArbitraryConstant · · Score: 1

      I think there's a good chance that servers that users don't even notice directly (firewalls, fileservers, etc) are Linux and management doesn't know. A $250 million company is going to have enough people that the management doesn't necessarily know what everyone is doing.

      Imagine the following:
      "Jim, we need you to set up a fileserver."
      "The budget for this quarter is gone, we can't afford the Windows license."
      "Okay."

      The next day:
      "Jim, is the fileserver set up yet?"
      "Um... no. I'm going to do it this afternoon."
      "Great. Drop me an e-mail when it's ready."

      Nobody knows. Nobody cares. But it's there.

      --
      I rarely criticize things I don't care about.
    5. Re:Firewalls by Nazadus · · Score: 1

      Actually, I think better documentation would be better than actually just up and giving it to them.
      For example, I've begun writting a Virtual Server HOWTO for Linux (http://gentoo-wiki.com/HOWTO_Linux_Virtual_Server ). In the process of getting all this going, it's very likely you will understand how much of those services work (and can thusly troubleshoot them better, which in return give you a lower 'in the end' cost.. TCO? I don't remember the acronym for it).

      Anways, I believe what many business's need is already there, but it's just too difficult to get it all going. Giving a nicely formatted HOWTO for most services will probably help *allot*.

      I do highly believe that the GUI and interface are far below Microsoft standards. Using Microsoft ISA 2000 was *far* easier to learn that kernel+iptables and all that goodness... /two bits

      --
      "Do or do not. There is no try." -- Master Yoda (Half man, half muppet)
    6. Re:Firewalls by worldthinker · · Score: 1

      It seems it has more to do with who they can sue or deflect blame onto if something goes wrong.

    7. Re:Firewalls by myov · · Score: 2, Insightful

      My take on this...

      It's my understanding that proper security requires a layered approach. A firewall should only be a firewall and run no other services. Obviously IDS needs to run on the external interface, but proxy servers shouldn't (they're basically a yes/no application, not something that needs direct external connectivity), and things like VPN need to live on the internal side. A network diagram would look like:

      Internet
      |
      Firewall/IDS ------- Incoming only log box with console access only
      |
      DMZ (web, incoming smtp, pop/imap if you want it outside, wireless)
      |
      Second firewall / proxy
      |
      Internal network (workstations, servers, VPN, etc)

      (and if you really want...
      |
      Firewall 3
      |
      Jail for virused/compromized/etc machines)

      Part of the reason for the layers is that you want to limit the damage a hole can cause. What if the app you're running on your firewall has a remote root exploit?

      So, how do these securiity companies get away with providing a single box to do all this? I can't say I'd trust all those services running on a single machine.

      My BSD firewall has 4 network interfaces (external, internal, dmz, jail), connecting to two other servers (one for external services, one for internal services). That's all it does - all the other services run on one of the two other machines.

      However, putting all the proxies in the right place is why I haven't used that setup fully (ie: I can stick my web server on the DMZ, but then it would be blocked from nfs mounting my raid on the internal side unless I allow the traffic or tunnel it, defeating the purpose. Without the mount, I have no backup and it becomes harder to publish content. Or, my VPN server needs to live on the internal side, but I don't want my primary LDAP/NFS server accepting incoming traffic from the outside.). I don't have the budget (or demand) to install a rack of servers to properly segment services.

      Once I know where everything belongs I'll be able to put together packages (or even a big meta-package) with the various config files required to quickly duplicate the setup. I don't think we need a separate distro (and they are out there), but just a better collection of packages. I should be able to pkg_add meta-security-package which will configure the firewall, add squid, ask me to connect to the ldap/active directory/nis/etc. The only advantage the commercial vendors have is that they are providing meta-security-package.

      --
      I use Macs to up my productivity, so up yours Microsoft!
    8. Re:Firewalls by dubl-u · · Score: 3, Insightful

      Why would anyone choose to spend thousands of dollars on something when they could get it for free? It's because they believe they will spend more money in the long run.

      It also could be because people will pay a fair bit to mitigate risks that they don't understand. Tax time reminds me that I'm that way with accounting. Doing the tax forms myself would save me the dough I spend on my accountant, and it would probably be cheaper in the long run, even including my time. But taxes and the IRS are such a complicated world that I don't even know what might go wrong. I'm glad to pay the accountant a generous fee just so that I can focus on things that matter to me.

      Also, the incentives for employees in mid-sized businesses can be different than those in larger or smaller companies.

      Large businesses have the time and money to look at all the solutions and pick the best ones, rather than doing what everybody else is doing. If you can convert something from Windows and Linux and make the company net better off including conversion costs, you'll advance your career.

      Small businesses will often follow along with the herd, but because they're pretty cost-sensitive and accustomed to trying to improve things, many people in them will be willing to try new, innovative stuff in the hopes that the risk will pay off.

      But medium-sized businesses are, as you'd expect in between: a lot of IT projects aren't big enough that they can pay staff to really figure out the best choices, but they are comfortable enough that they'll write a check to make the problem go away.

    9. Re:Firewalls by gl4ss · · Score: 2, Interesting

      *So, how do these securiity companies get away with providing a single box to do all this? I can't say I'd trust all those services running on a single machine.*

      by saying that they have a magic cure for everything and it is this bingzingpop software for windows that any monkey can administer. appearance is everything. selling security like that is selling a good feeling, dreams and giving a scapegoat to blame if something goes south - having not that much to do with what the product actually does. most of all it's convinient, and it needs to be that first and functional second if at all - you wouldn't know it before things went south anyways in which case being a typical windows admin you'd shrug it off as an usual flaw in the system(convincing to yourself that it was force majeure that you couldn't do anything to) and get on with your life.

      does norton advertise how it's products actually work or do they advertise how unbeliviably secure they will make your windows box and protect you from evil hackers that are after your credit card numbers? the salespeople don't need to know what the product does - they sell people whatever they think that the people might want regardless of what the product actually does.

      --
      world was created 5 seconds before this post as it is.
    10. Re:Firewalls by Compholio · · Score: 1

      The major free Linux/BSD distros need to have subprojects focused on specific needs. For example, there should be a "Debian/Firewall" sub-distro.

      If you install Fedora Core 4 there is a "Firewall/Router" option, maybe you should try that.

    11. Re:Firewalls by Anonymous Coward · · Score: 0

      Missing the point FTW!

    12. Re:Firewalls by askegg · · Score: 2, Informative

      You are right about the growing requirements of firewall solutions, but have a look at Astaro (http://www.astaro.com/). Linux based firewall/proxy/VPN appliance with a nice web front end.

      --
      I don't make predictions, and I never will.
    13. Re:Firewalls by Anonymous Coward · · Score: 0

      Debian is very nice to strip down to a firewall build. And I'm speaking from the experience of deploying production HA netfilter boxen as replacements for HA checkpoint ip650s. Worked nicely. We broken the vpn functionality out onto separate openbsd vpnboxes. But really just wanted to mention debian is VERY nice when it comes to creating an appliance that has JUST what it needs, no more.

    14. Re:Firewalls by Anonymous Coward · · Score: 0

      I saw this same thing at a travel agency I worked at once.. We went with a $10,000 Cisco PIX, which I later discovered once I started building BSD firewalls that all the PIX was was software (seemingly based on a *NIX platform) masqurading as Hardware. They too were a Windows shop.. And recently have asked me to replace their PIX due to issues with it, but once the word Linux, BSD or *NIX comes up in a sentence, they run and hide. Heck lately when I try to sell stuff to customers in my own business I use the term "solution" instead of the dredded Linux word.. Scares them away everytime, unless I say "Yes, we have a solution that will solve that problem and can be installed for you right away."

      EB

    15. Re:Firewalls by Anonymous Coward · · Score: 0

      Excuse me... but all the features mentioned are all in Mandrakes Multi-Network Firewall...a very nice product...

    16. Re:Firewalls by Anonymous Coward · · Score: 0

      The Open Source community has failed miserably at producing real-world solutions. It has produced an enourmous amount of quality raw material.

      Its not their job. Its yours. Take that raw material and make the so-called real-world solutions. Until you do so, keep shut and let the good people work.

    17. Re:Firewalls by gaspyy · · Score: 2, Interesting

      I can relate to that.

      In my company (very small, ten employees) we needed a good firewall, VPN, bandwidth management.

      We had a Linux box (Debian) but the problem with it was that configuring all the things we needed was time-consuming - find the right patch to get the VPN working, edit a dozen text configuration fies, search on Google, ask on forums... Overall, it cost us time and money.

      After 2 years we gave up and bought aZyxel ZyWall Internet Security Gateway. It works flawlessly, we can do everything we need with its GUI, and I keep asking - why haven't I seen a nice centralized UI in Debian from where I could control the system, firewall, VPN, authentication, logs and so on??

    18. Re:Firewalls by swillden · · Score: 1

      why haven't I seen a nice centralized UI in Debian from where I could control the system, firewall, VPN, authentication, logs and so on?

      Have you looked into webmin?

      --
      Note to ACs: I usually delete AC replies without reading them. If you want to talk to me, log in.
    19. Re:Firewalls by Ogerman · · Score: 1

      Astaro isn't free. By the time you build a machine and get an Astaro license, it costs just as much as any of the pre-built "security appliance" devices. Also, last time I did a comparison, it's not even very competitive with regards to features.

      Almost all of the commercial firewall solutions are already based on Linux or BSD. The point is to create a free (and superior) replacement for the likes of Astaro. (and, if you will.. the "distros" that come with security appliances) I am 100% against proprietary Linux/BSD distributions. There's no need for them. The only reason they exist is that the Open Source community has dropped the ball just short of the goal. The advantage of free distros is you have full control and there's no reliance on any company for updates.

    20. Re:Firewalls by Ogerman · · Score: 1

      Have you looked into webmin?

      Webmin is a total joke -- well, not necessarily Webmin itself, but the quality of the modules available. Furthermore, nothing is integratable. On most commercial firewall solutions, changes to one component make proper changes to others. (Ex. turning on a transparent HTTP proxy would modify firewall rules for you after asking) I'm not saying this is an absolute necessity, but most people who install these commercial firewall don't have time to figure everything out for themselves. Webmin is an admin framework for people who are already *nix experts and just want a convenient non-SSH way to do remote admin. Then again, for such people, it's usually faster to just use SSH, so the existance of Webmin is hardly more than a "checklist" item. (ie. "yeah, of course we've got a web admin console..")

    21. Re:Firewalls by Ogerman · · Score: 1

      What you describe is certainly the ideal. However, only larger companies typically set up that much security infrastructure. They can afford to do it right, manually, because they have enough highly trained IT staff. Smaller organizations typically go to far fewer extremes. And, after all, they are much smaller / less interesting targets. So for them, the effort is better invested in an out-of-the-box firewall solution and having money left over for improving physical security.

    22. Re:Firewalls by K.Bu · · Score: 1

      Oh my god!

      Why can we mod you +1789 Revolutionnary !

      These specific distros can be built now, since 2000 in fact, based upon Debian. And can be sold! I did dosh of cash out of them... Mail server, all included, some web interface. Sell 40 of them, put one guy behind it. Each install provide you 100 euros, put one 2000 euros guy behind... You have made 2000 euros ! (well, far less because of tax and so on but you got the idea). Your added value? you have designed the conf for the SMB, and you maintain it. One product (Mail server) and then you spend your spare time building the net one (Firewall anyone ?). You go back to your mail servers clients and sell thyem your firewall. And it keeps going on... True you will face a growth problem, for this model doesnot scale very well (around 10 persons it becomes messy as hell). But by the time, you have 2 - 3 years experience and can get a bigger job, leaving the place for other young one to take over.

      --

      ---
      By the way I apologies my dear US friend, I'm French...
    23. Re:Firewalls by mpapet · · Score: 1

      Your call to arms reminds me of Adamantix. But I found Adamantix to be pretty rough around the edges.

      But you are quite right, there is no server-centric distro where you don't have to cobble things together. Even in Debian, you have to know what to install and how to get it working. The business model is service and education based. There are some features lacking in the Linux environment, but what a great way to generate some interest in getting those done OSS.

      If anyone else wants to get involved please email me.

      --
      http://www.maxineudall.com/2010/02/should-economists-be-sued-for-malpractice.html
  3. They even tossed in calendaring.... in a survey... by Cylix · · Score: 5, Interesting

    Are they really sure they are not using linux?

    Probably not in some major capacity, but I suspect it's there. All in all, maybe that is why they are in the mid sized category! [Think outside the box] Just kidding... mostly.

    However, one thing about the article really annoyed me and that was the calendaring functions.

    Not to go crazy on this one, but what is the big deal is requiring your calendar and address book be tied to your email client. I guess somewhere along the line everyone got mixed up and decided this is the way life should be.

    It's not difficult to seperate the three and it is certainly not difficult to use them together (ie, mailto link, ldap interface for address). Then if you are really slick your address book ldap elements for your email clients are meta tables based on an extended set of data available... so you get to squeeze tons more information into a relatively organized space.

    That said, I have to get around to configure Open-Xchange for work and setting up the outlook clients with the connector plugin. The suits really love that stuff... me... I just want them to use the ticket system more.

    It would be nice if Evolution had a win32 port.

    --
    "You should always go to other people's funerals; otherwise, they won't come to yours." -- Yogi Berra
  4. Call Microsoft for Support by geomon · · Score: 2, Informative

    But get your credit card number and expiration date handy.

    Or issue an open purchase requisition.

    --
    "Rocky Rococo, at your cervix!"
    1. Re:Call Microsoft for Support by RebornData · · Score: 1

      On the other hand, if you're calling with a "real" problem (not something that can be answered in a manual or in the Knowledge Base), your support incident fee will almost certainly be refunded. I'm an independent consultant for small businesses and have had to call Microsoft a grand total of 3 times in the past year. Each time, because I knew my stuff and had pursued all reasonable alternative avenues before calling, the support fees were refunded.

      The other good thing is that there *is* an escalation path to folks that really know their stuff. I got escalated to a level 3 tech once for a production-down problem, and he was able to confirm the bug in source code and get us a workaround that got us back up and running. This was at 11pm. No charge.

      Now, it was a nightmare to reach him... long hold times at each escalation, dropped calls, etc... but unlike some other companies (Intuit) a poorly-trained resident of Bangalore with only a script and the publically-searchable KB isn't your first, last and only hope for help.

      -Robert

    2. Re:Call Microsoft for Support by Anonymous Coward · · Score: 0

      This has always been my experience with Microsoft support as well. Once, about four years ago, I had an SNA 4.0 server that took a serious dump over a bizarre configuration at 2:30 AM on a Sunday morning. By 3:30 AM I was on the phone with the lead developer of the host integration services division at Microsoft at his house. By 4:00 AM he was able to identify a bug in SNA that was aggravated by the particular setup of this new connection and provide for us a patch file to fix that bug. At 8:00 AM Sunday morning a shift of 300 employees walked in the door and got to work without noticing a thing. The cost? Well, other than our time, nothing. The incident was refunded.

      I've had two other similar incidents with similar results, and I have yet to pay for one. Given, at this stage I have exhausted the Knowledge Base and Google to the best of my ability. I've never seen another vendor that is both as capable and willing to support their products, as buggy as some of them may happen to be.

  5. Bullshit by Fefe · · Score: 4, Informative

    I have professional dealins with many a mid-size company, and every single one of them has had some network service running under Linux somewhere.

    It might be true that the management doesn't know, though.

    1. Re:Bullshit by anonymous+cupboard · · Score: 2, Informative
      Agreed. One of the ways that Linux gets in to an enterprise is "under the radar". A turnkey box is low-profile. It may not even show a Linux splash-screen. It may not even have a console.

      I have deployed fileservers (Samba) as well as other kinds of backend systems.When it doesn't show itself to the user, they don't care.

    2. Re:Bullshit by Anonymous Coward · · Score: 0

      I have several Linux boxes at our mid sized facility. I can say with confidence that our management does not know. Not that I am trying to keep a secret but they are running.
      One is a Mandrake desktop running on a small KVM next to my XP machine, the other three are all headless and sit in the corner of a far away storage room chugging away.
      One is a file server that holds backup configs and images of our VMWare machine. Another runs arpwatch full time and NBTscan on various subnets via a cron job, and the third machine gives out DHCP addresses and performs NAT for a private off network lan.

      Linux is a tool. We use it were we can.

    3. Re:Bullshit by Anonymous Coward · · Score: 2, Insightful

      Exactly, this is the problem with most slashdotters. Anecdotal experience always supercedes factual evidence and common sense.

      "New survey says most computer users find Linux hard to use."

      Slashdot response: "Bullshit, I run 35 setups with all different distros, custom kernels, etc etc blah blah [insert linux techno elitist geekspeek here]"

      Nobody cares about your individual computer "skill" or your individual life experiences. Hey, Fefe may hae worked for, like, 200 mid-size businesses...even if thats the case, he STILL can't compare to the official survey of over 1000 mid-size businesses.

    4. Re:Bullshit by westlake · · Score: 1
      I have several Linux boxes at our mid sized facility. I can say with confidence that our management does not know. Not that I am trying to keep a secret but they are running

      But they may find out if something breaks down and you are not around to fix it.
      Expect your successor to be kept on a very tight leash.

    5. Re:Bullshit by Anonymous Coward · · Score: 0

      I have professional dealins with many a mid-size company, and every single one of them has had some network service running under Linux somewhere.

      your sample is skewed. when someone markets his skill as a linux expert, the chances are he will be hired by....duh...companies running linux!

    6. Re:Bullshit by Fefe · · Score: 2, Insightful

      I'm not disputing their result, I am disputing their methodology.

      A survey will be answered by suits in companies that large, and they tend to know nothing of the Linux installations in their company.

      This survey would mean something if they asked the techies, the admins, the people who actually do something.

      Also, many companies use Linux on WLAN APs or NAS solutions or the like without even knowing it.

    7. Re:Bullshit by gl4ss · · Score: 1

      *But they may find out if something breaks down and you are not around to fix it.
      Expect your successor to be kept on a very tight leash.*

      management wouldn't probably find out them breaking up(if you look at what kind of duties they do). also you're implying that were it a windows box someone from management would immediately know how to fix it, as if windows installations stayed magically together and were always set up so that tweaking after they broke up was easy for someone looking at it for the first time(now.. it being a linux box he might just ssh to it from his phone).

      being linux the boxes are also less likely to break totally if the installation needs to be moved to a new home fast(windows usually doesn't react too well swapping the harddrives into some computer with other kind of motherboard).

      please.. no "nobody ever got fired for buying microsoft" propaganda.

      --
      world was created 5 seconds before this post as it is.
    8. Re:Bullshit by myowntrueself · · Score: 1

      "A turnkey box is low-profile. It may not even show a Linux splash-screen. It may not even have a console."

      Good thought.

      Just give it a BSoD screen saver and noone will be any the wiser!

      --
      In the free world the media isn't government run; the government is media run.
    9. Re:Bullshit by Anonymous Coward · · Score: 0

      please.. no "nobody ever got fired for buying microsoft" propaganda.

      Few people have ever gotten fired for pirating microsoft products.. Warez do You Want to go Today?

  6. Their Loss by FuzzzyLogik · · Score: 3, Interesting

    I say their loss. If they're too strung up with windows to consider other options that very well could provide more stability and better service for a cheaper price then that's their loss. That's alright the others who do realize this will have an advantage when it's all said and done.

  7. Use your knowledge. by PornMaster · · Score: 5, Interesting

    You and I know that administration of a firewall doesn't take much of your time, but lots of businesses don't. So what do you do? Start a business providing managed firewall services for a flat fee per month. Use free tools and provide services on top of them, and even RMS is happy.

    1. Re:Use your knowledge. by K.Bu · · Score: 1

      Finnally some good sense. There is a true business model for adoption of Linux in SMB: - Ask for a specification of the network service they want (Firewall, File server, Mail, Whatever) - Ask for the money you will spend in hardware + a one time installation cost... - Install the stuff in a smart way (automatic update, security and SSH, plus the functionality required) - Ask for a small fee montly for keeping an eye on the stuff you installed. Make trivial modifications for free. If someting big is to be done, they will come back to you. You are so cheap (of course it woks so easily, one guy can look after 40 servers under linux, but only 10 under winwin!) and it just works for them (My cutomers like Linux, since it works like a black box, reliable, stable etc, etc...They doint have to care and it is cheap)...

      This is a good side job, and pays well enough if you are not greedy (otherwise go and get this Phd in Information system management with a major in HR Outsourcing. Yes I'am a btrayer of my kind). It provide local jobs, local expertise being needed. The only problem is : Know how to talk to others. A lot of geeks are simply pathetic when it comes to business relationship. You are a "not so good" geek but know how to speak? Great, get three "hardcore geeks" friends, build a company (almost no entry costs really), get a few clients (while you are still finishing your studies...) and see your business grow. Dont give back to the community at first, but build your set of solutions by sticking to a few Open source products. When you will be bigger, add quality to your products (your Samba based PDC is now tied to a central LDAP and so on...) and leave the basic installs (Firewall) to other crappy students (you once were one). Product with better quality? More money to you. And then you can start giving back to the community in the form of tutorials, adaptations and so on... Follow your clients as they evolve. Really a truly simple and profitable business model. To start, It only requires a few slashdotters as "consultants", or if you are good enough, only yourself. Bingo, you have money. I'm amaze there is so few businesses like mine back in the time I started (2000). And there is a real need ! I suspect that the only reason why these "local Linux services providers for SMB" are so few is slashdot... Too much lazy geeks around here. They prefer to bitch at Microsoft rather than bringing linux in the SMBs...

      PS: I sold the business, since I needed to move to Japan. I cant run this company anymore since I'm no more "local". This testifies of the fact that those jobs cant be "outsourced", as long as you play with SMBs...One more time, I now spend my day outsourcing IT, and no SMBs can do this, the scale factor is just too important for Outsourcing schemes to become relevant

      You could make more money out of Linux, while improving linux adoption in SMBs...instead of waiting to be laid off by BigEvil.con and complaining about it

      Just my too cents of euros or yens, as you wish...

      --

      ---
      By the way I apologies my dear US friend, I'm French...
  8. This is great news for small businesses by Flounder · · Score: 2, Interesting
    Gives them that much more of an edge. Money not having to be spent on expensive support contracts, OS licenses and bloated office suites can be better spent on R&D, marketing, and free beer and hooker Fridays.

    If it wasn't for Linux, Apache, MySQL, and Perl, some of us would be hard pressed to stay in business.

    --

    No boom today. Boom tomorrow. There's always a boom tomorrow. - Cmdr. Susan Ivanova

    1. Re:This is great news for small businesses by Conor+Turton · · Score: 2, Informative
      Money not having to be spent on expensive support contracts, OS licenses and bloated office suites can be better spent on R&D, marketing, and free beer and hooker Fridays.

      Did you actually read the article? Sure you don't need to pay for the OS but you have to pay someone to retrain the staff, covert applications, deploy it and administer it. If you've already got a MS centric solution that you've already paid for then why the hell would you want to create an unnecessary and far from cheap cost just to change OS for no real reason?

      --
      Conor "You're not married,you haven't got a girlfriend and you've never seen Star Trek? Good Lord!" - Patrick Stewart
    2. Re:This is great news for small businesses by civilizedINTENSITY · · Score: 1

      Sounds like the best arguement I've heard for new startups to use Linux from the get go.

    3. Re:This is great news for small businesses by Anonymous Coward · · Score: 0

      Back in the '80s I wa consulting for an engineering firm that used a minicomputer for all of their modelling. Their maintenance contract was $2500/mo which, coincidentally, was almost exactly the cost of a new PC at that time. My suggestion was that they lay in a supply of parts, cancel the contract and start buying a PC every month. The first few PCs were set up with Unix to replace the mini. After the three months, the mini was still running but all the software had been ported to three Unix PCs each of which was roughly as powerful as the mini. Within a year, the mini was decommissioned because it had become entirely redundant and was taking up valuable space in the server room.

      One could have argued that they had no real reason to change: there was not an insignificant cost or risk to doing so and it was all relatively new technology (except Unix of course). By changing when they did, the company managed to gain and hold a decisive technological lead that persists to this day. Think about that: for a relatively small up-front conversion cost, the company redirected an ongoing expense into infrastructure development. For the money that their competitors were paying just to stay in one place, they were able to steadily expand their infrastructure and technology. By 1992 when MS release WfWG and most engineering firms were starting to develop a PC-based IT strategy, these guys already had a networked PC deployed on every desktop with access to shared file and computation services.

      I'd like to say that the company retains that advantage to this day but the principals received a generous offer from a European multinational and consequently the company is currently going through an "unnecessary and far from cheap cost just to change to OS for no real reason." In fact, last I heard, they were going through the 2nd phase of that which is where the new owners ask "why has changing to Windows and Exchange servers sent IT licensing and maintenance costs through the roof?"

      With any luck, someone is listening for the answer.

    4. Re:This is great news for small businesses by Flounder · · Score: 1

      My point exactly. And when the small businesses start competing against the larger ones, that's an exploitable advantage.

      --

      No boom today. Boom tomorrow. There's always a boom tomorrow. - Cmdr. Susan Ivanova

  9. magnitude by bersl2 · · Score: 4, Funny

    Linux is not even on the radar screen for midsize businesses. The survey involved over 1,400 executives of companies with annual revenue around $250 to $500 million.

    That's midsize?!

    1. Re:magnitude by JohnnyBigodes · · Score: 1

      My thoughts exactly. Can't really see how a $250 million (to take the lower boundary) can't pay support costs for [insert software choice here].

    2. Re:magnitude by Jameth · · Score: 1

      Well, if they're paying only 50,000 a year per employee, on average, and half of their costs are in hardware and outside resources of other sorts, each million employs ten people, or 2,500 people to 5,000 people total in the company. By contrast, IBM employs more than 300,000 people and has revenues of about 100 billion each year. Note the orders of magnitude separating those numbers.

    3. Re:magnitude by C_Kode · · Score: 2, Informative

      Actually yes.

      I worked for a wholesale/retail liquor store company that did about 300 million in sales a year with only about 30 total stores. They were not *BIG* but they weren't a small mom and pop business either.

      They wouldn't have allowed Linux in their IT department either if I hadn't been there. I had the knowledge to do it. Even then, it only started with an email server and only because we had such trouble with our ISP's email services.

    4. Re:magnitude by rtaylor · · Score: 1

      Sure. That's revenue not profit. $250M in revenue might have a profit margin of $5M per annum and be considered very succesful.

      --
      Rod Taylor
    5. Re:magnitude by CaymanIslandCarpedie · · Score: 1

      FYI. $250 million is not the lower boundry. The article explains the study includes companies from $0 to $1 billion. The article states then says many of those were from $250 - $500 million, but the posters statement that they surveyed 1,400 companies with revenue between $250 - $500 million is not correct.

      They surveyed around 1,400 companies with revenue under $1 billion (but many of those happen to fall in the above stated range).

      --
      "reality has a well-known liberal bias" - Steven Colbert
    6. Re:magnitude by TheBracket · · Score: 1
      Linux is not even on the radar screen for midsize businesses. The survey involved over 1,400 executives of companies with annual revenue around $250 to $500 million.

      That's midsize?!

      I could easily see that being mid-size in some markets. One of my jobs is at a small (8-person) consulting shop, and we have annual total revenue well over $200k. How much of that is profit is a very different question. Dell and other big companies tend to think of small businesses having 100 or so workstations; assuming linear scaling (everyone is busy - it's worked that way so far for us!) it's not hard to see mid-size business having revenue in that region.

      It's also worth noting that BIG business in the US is increasingly VERY big. That tends to push the middle upwards!

      --
      Lead developer, http://wisptools.net
    7. Re:magnitude by Chris+Kamel · · Score: 1

      Worse yet, first time I read it I thought the executives are the ones who earned $250 to $500 million

      --
      The following statement is true
      The preceding statement is false
    8. Re:magnitude by Anonymous Coward · · Score: 0
      >>Linux is not even on the radar screen for midsize businesses.
      >>The survey involved over 1,400 executives of companies with
      >>annual revenue around $250 to $500 million.

      >That's midsize?!

      I should ask my girlfriend if she meant midsize in the car sense or the business sense. Perhaps she was just complimenting me! :-)

      ...

      You're right. I'm lying. I have no girlfriend :-(
      I'm so alone... <sniff />

  10. Talk about spin by Anonymous Coward · · Score: 5, Insightful

    "- Only 27 percent of respondents currently have Linux installed.

    - Almost half of respondents said they had "no interest" in Linux.

    - Of the companies where Linux is not already installed, 48 percent have no interest and an additional 15 percent are not sure."

    So to sum it up, 27 percent already use Linux and of those who don't more than half are interested in it, while an other 15 percent are not sure.

    How someone can conclude that this means midsize bussinesses are not considering Linux is beyond me.

    1. Re:Talk about spin by Anonymous Coward · · Score: 0

      original quote: "Linux is free, but the support for it is not."

      your quote: "So to sum it up, 27 percent already use Linux and of those who don't more than half are interested in it, while an other 15 percent are not sure."

      Great summary! When I read the original quote, I jokingly wondered if maybe Microsoft started offering free tech support.

    2. Re:Talk about spin by vettemph · · Score: 1

      So, next we will find out that Microsoft funded this report.
      Microsoft noted when asking Windows users if they use linux that no one is using linux.
      Don't miss Microsofts upcoming article "How to steer your minions by mis-representing the facts".

      1. Profit!!!
      2. ???
      ?

      --
      The government which is strong enough to protect you from everything is strong enough to take everything from you.
    3. Re:Talk about spin by jdgeorge · · Score: 1
      Good points. Makes you wonder not about Info-Tech, but about the author of the eWeek article.
      From the article:

      "Most mid-sized enterprises are simply not interested in Linux, according to a recent study by Info-Tech Research Group. ... A tiny 10 percent of mid-sized enterprises plan to evaluate Linux within the next three years and only a portion of these will actually adopt it."

      Actually, 10 percent of this group is not a small number. Neither is the 27 percent already running Linux. This research was certainly not funded by Linux. Info-Tech is not calling this tiny; the author of the article is.

      On the other hand, against the backdrop of what he believes to be more than one quarter of medium-sized businesses found to be using Linux, he concludes:

      "Koelsch's study and my own observations suggest that Linux has two major markets: the large Unix consolidators and smaller, cash-strapped companies. Both groups save money thanks to Linux. For everyone else, Linux is barely on the radar.

      My conclusion: In most of American business, the supposed competition between Microsoft and Linux just doesn't exist. And with good reason."

      The eWeek article author's translation of Linux being used by 27% (and growing) of medium-sized businesses into "Linux is barely on the radar" and "In most American businesses, competition between Microsoft and Linux just doesn't exist" is exactly what Microsoft surely didn't pay for. (Or did they?)
  11. From TFA by Daniel+Dvorkin · · Score: 5, Interesting

    The just-released report includes results of a survey of more than 1,400 IT executives ... (emphasis mine)

    I.e., not sysadmins or developers. I think it's quite reasonable to assume that in many cases, the people actually doing the work are using whatever tool best fits the task -- unless they're hamstrung by stupid company policies, of course -- and not bothering to tell the PHBs, either because they don't think it's worth mentioning or because they're afraid of being shut down.

    --
    The correlation between ignorance of statistics and using "correlation is not causation" as an argument is close to 1.
    1. Re:From TFA by Anonymous Coward · · Score: 0

      Indeed. If my last job was any example, the title of this article should have read "Midsize Business Execs Clueless About How Much Time+Money Linux is Saving Them". Or maybe "Midsize Business Policies Force Linux Usage Underground". Or even: "MS Windows Saved Only by Company Policy", depending on how much spin you want to give it.

    2. Re:From TFA by bonch · · Score: 5, Insightful

      Reading the replies so far, I can't help but wonder, why do people try so hard to spin any survey results that look bad for Linux? You don't see this in Windows articles or other topics regarding other competing operating systems. But when an article is posted that reveals that the Linux movement isn't 100% full-steam-ahead in all ways, everyone starts splitting hairs. "It said IT executives, not sysadmins!" Well, who do you think the sysadmins are working for?

      A lot of these places have systems they have been using for a decade or more. It's going to take a while for them to "see the light" so to speak and just convert everything over to Linux when whatever works for them...still works for them. Seriously, why should they switch if they are happy with what they've got?

      I suspect most of the disinterest in Linux stems from the fact they already have systems in place that work for them. However, small businesses would be more interested in Linux because of price, and large businesses because of price and platform. Mid-size businesses don't have the resources to switch everything over, but have enough to have already chosen a system previously that still works fine.

      I imagine if you did this same survey with other operating systems like, say, Windows Longhorn, you'd find that mid-sized businesses are pretty much disinterested in it too--why switch from what they've got? In other words, not necessarily anything to do with Linux specifically. Any switch of systems is going to require a support cost, not just Linux.

    3. Re:From TFA by naelurec · · Score: 2, Insightful

      There are a few things that I think the /. crowd doesn't get:

      Most businesses are NOT tech businesses. As a result, they tend to want to keep their costs for tech low and support options open.

      Virtually all businesses looking into Linux would be migrating from Windows. The fact that Windows is the core of their technology infrastructure and the support options are there (hardware, software, niche market software, inhouse software, etc..) its VERY difficult to transition.

      Sure there might be future cost benefits but are those guaranteed? Doubtful. Microsoft is making inroads in areas that are considered issues -- primarily malicious code and security issues. Reliability (ie BSOD and random reboots) are in large part not much of a concern anymore -- MS has addressed this issue since ~w2k's release.

      So I agree with you -- its not a surprise. From what I have read, the ONLY people currently transitioning to Linux are the following:

      - Large corporations with a stake in the success of Linux (ie ibm, novell, etc..)

      - Governments that are interested in re-investing in their economy instead of pushing money MS and the US economy.

      - Small businesses and startups that do not have a pre-existing infrastructure based in Windows (generally tech based startups).

      - Select portions of a companies infrastructure that does not require much more than a web browser or single, in-house app.

      I think that about sums it up. Needless to say, as these segments grow, it will put pressure on the others to futher maximize their tech infrastructure to stay competitive. As more companies utilize FOSS and can show definitive cost savings.

      Hopefully the IT team at these companies are aware of the changing landscape and have already started to plan for the _possibility_ of migrating to another platform in the future (ie make sure existing software is cross platform, etc..) -- I know this is where I am with several companies, so even though the companies are primarily Windows, the ability to transition in the future is becoming less of a "chance" due to pro-active migration to FOSS/cross platform apps and open standards.

      If a full Linux infrastucture is in these companies futures, I think for most of the employees, when that day comes, it will be about as big of a deal as a Windows upgrade -- some relearning where stuff is located, but not the huge divide that existing companies making the transition have to overcome.

    4. Re:From TFA by Rs_Conqueror · · Score: 1, Troll
      Good point. Most people are used to windows, and swiching OS's on less computer literate will require training, more hunting around for the right apps, and more downtime as people get used to the new os.

      Also, as much as it pains me to say this. Linux isn't free anymore.

      Sure you can download free versons, but those come with no support, no updates of any kind, at it will be atleast a year behind the computer times.

      Sticking with windows ensures that 80% of the software in the market will work for you, you will have automatic updates, and a relativly friendly user interface.

      Sorry, but thats the way things are.

      *sits down and waits for the -1 troll mod*

    5. Re:From TFA by poofyhairguy82 · · Score: 1
      Also, as much as it pains me to say this. Linux isn't free anymore.

      Sure you can download free versons, but those come with no support, no updates of any kind, at it will be atleast a year behind the computer times.

      I use Ubuntu Linux everyday. You probably have heard about it, its on /.s front page a lot. Its free, comes with the latest software and gets updates for 18 months after each release. It has many programs that are beyond Windows with free support through its forums, and pay support availible if I want it for a much better price than XP.

      *sits down and waits for the -1 troll mod*

      Its because you deserve it. Don't criticise something you obviously only know a little about....

  12. EAT SHIT, MOTHERFUCKER! by Anonymous Coward · · Score: 0, Interesting

    Midsize businesses can suck my dick.

  13. ummm.. by Beatbyte · · Score: 4, Funny

    Linux is free, but the support for it is not.

    Microsoft now supplies free IT employees with their expensive OS?

    1. Re:ummm.. by Anonymous Coward · · Score: 0

      Microsoft now supplies free IT employees with their expensive OS?

      Well, all the souls they leech off you have to go somewhere.

    2. Re:ummm.. by wingsofchai · · Score: 1

      Haven't you seen the office paperclip guy?

      --
      Reading at high threshold levels is group-think.
  14. More like this... by Anonymous Coward · · Score: 4, Insightful

    "Linux is free but support isn't"

    I have yet to encounter a problem in Linux that can't be resolved by googling, or calling the vendor.

    A corrolary is:

    "Microsoft 'support' isn't"

    IE, the teleflunkies at MS Support don't even know the basics of their own OS. I worked as a Intern with a large company, we were trying to spit out a webpage for some app, and gee, used Frontpage for the quick and dirty work. I know, hand code, yadda-yadda, but everyone else there was Mainframe gurus, and they had MS on the desktops.

    Anyway, this particular version of MS was generating improperly nested formatting, which we could reproduce...

    I was told "Hey, we have a support contract with MS, call them"

    "Hi, I need help with frontpage, it's generating malformed HTML. Is there a patch out? Or something we can do."

    "Front page generates compliant HTML"

    "No it doesn't, I can tell you how to do it. Do you have a bug process"

    *Conversation goes no where after description of convoluted process to get bug even noticed by MS. Every Open Source Project, I have very little problem submitting bugs*

    Microsoft support isn't support. Yer paying for nothing.

    1. Re:More like this... by ExtraT · · Score: 5, Interesting

      Having worked in MS Support (MS Word), I can tell you that you are 100% correct. Microsoft goes out of it's way to ignore ANY kind of input from users. THey even have a fake bug submitting system, which is directed to /dev/null at all times. They are de facto conning their own support agents.

      All the bug fixes they put out are a result of corporate support packages (we're talking millions here). An ordinary Joe that calles MS tech support has ZERO influence.

    2. Re:More like this... by Anonymous Coward · · Score: 0

      I open bugs with MS all the time and get patches generated for the problems. It is no problem at all to get that done - you just have to have documented (don't READ them to them over the phone - send them in) repro steps and also a good BUSINESS CASE as to why it should be fixed (as believe it or not, they do prioritize bugs and some will never be fixed). If your steps work (and you may have to tell them your environment - like what proxy server, configured to let people through how, etc.), and your business case supports a fix - you will get one. Simple as that. You may have to push a bit - and you are right - their first level folks don't know the product as well as you do - but once it goes on to their CPR group it isn't a problem.

    3. Re:More like this... by Anonymous Coward · · Score: 0

      Honestly, if you're nerdy enough to be on /. WTF are you using Frontpage for?

      MS support used to be better. Not necessarily good, but better than it is now. It used to be that you could call up MS Support and they would actually answer your question. After they moved their call center to Bangalore, India the replies became noticeably less informed. The last time I called them with a question I basically had to describe to them the work-around I was going to try and the guy on the line said "uh, yeah, that should work." F*ck that. I want him to suggest a solution not just agree with what I say.

    4. Re:More like this... by marcosdumay · · Score: 1

      Yes, Microsoft support sucks. But almost all companies already contracted it, so, it is not adicional cust.

      But Linux support costs extra money. And it doesn't go away because you can find good howtos on the net, you still need someone to find the howtos and implement the steps. Free software support is almost always better than Microsoft's, but some companies just can't afford both (I think that if they can't afford the switch, they are probably doomed, but their CIO doesn't need to agree with me).

    5. Re:More like this... by Anonymous Coward · · Score: 0

      I have yet to encounter a problem in Linux that can't be resolved by googling, or calling the vendor.

      For real bugs requiring a patch this doesn't always work. I've watched bugs sit for months in vendor bug systems while the vendor waits for the community to solve the problem since the vendor didn't have the expertise or development staff to fix the particular problem themselves. I don't know what the customer waiting for the problem to be fixed does in the mean time.

    6. Re:More like this... by toadlife · · Score: 1

      "They even have a fake bug submitting system, which is directed to /dev/null at all times."

      I got a personal response from the two Microsft employees the last time I submitted a bug report to Microsoft. Perhaps the "/dev/null" devices on their bug repository servers have some sort of advanced AI routines written into them that pretend to be live bodies? Or maybe I just missed the bogus bug reporting system.

      --
      I don't always use unix-like operating systems; but when I do, I prefer FreeBSD.
    7. Re:More like this... by ExtraT · · Score: 2, Informative

      I got a personal response from the two Microsft employees the last time I submitted a bug report to Microsoft. Of course you did. That's because what you submitted WAS NOT A BUG REPORT. You submitted a support request, and got responce from MS Support. In M$ world, end users certainly don't have authority to generate any bug reports. :)
      Now, let me tell you how MS Support works. There are 3 levels of support: First level (the normal run of the mill telephone drones), Second level (so called "mentors") and Third level (that's where the actual M$ employees are) . First two levels ARE NOT M$ EMPLOYEES - they are outsourced. When a normal Joe wants support, he deals only with the first two levels - third level only trains and supervises (and drinks - my supervisor was a genuine alcoholic :) )
      The support drones of both levels have acces to certain internal M$ tools, one of which is a bug report system. That system is there only to mislead the drones into believing that the bugs they find (and they do find - lots of them) get looked at by the programmers. Once upon a time, my suprviser slipped, and told me the bug report system is irrelevant, and the reports are discarded. And believe me, it fit the picture perfectly :)
      Basically, if a user calls with a problem that is caused by a bug, he is either provided with a workaround, or gets his 35$ back (each support case is 35$). The only way a bug gets fixed is if it's discovered by a corporate ("pro") support client (we're talking millions of dollars here). Bug fixes generated for these clients also get distributed to the ordinary Joes.

      I hope that explains the elightened M$ support phylosophy.

    8. Re:More like this... by toadlife · · Score: 1

      My GOD, you are an ass.

      I'm not an end user you retard. I am a system admin, and have had the [dis]pleasure of dealing with Microsoft tech support on multiple occasions.

      I know the difference between reporting a bug and calling tech support. The time I reported a bug was when I was testing a beta product of theirs. I got a personal response from one of their managers, and one of their hired software testers.

      You shouldn't assume so much.

      --
      I don't always use unix-like operating systems; but when I do, I prefer FreeBSD.
    9. Re:More like this... by ExtraT · · Score: 1

      My GOD, you are an ass.

      And you, sir, just have very bad manners.

      I'm not an end user you retard. I am a system admin, and have had the [dis]pleasure of dealing with Microsoft tech support on multiple occasions.

      Good for you. I am also a sysadmin, who, a couple of years back, had the displeasure of workging in MS support. Can you imagine for a minute that somebody like me can have alittle MORE knowledge about how things work there than you? Or are you a universal know-it-all?

      The time I reported a bug was when I was testing a beta product of theirs. I got a personal response from one of their managers, and one of their hired software testers.

      So, you were testing beta software. This is a completely different case, and it doesn't apply to my experience. I didn't work in beta support and have no idea about the way it works.
      I was talking about the support for RELEASED software, not beta.
      Just out of curiosity, how much did you pay for your experience?

      You shouldn't assume so much.

      And you should take your head out of your ass, learn to communicate properly and, most of all, learn to behave towards your peers in a respectful and professional manner.

    10. Re:More like this... by toadlife · · Score: 1

      "And you, sir, just have very bad manners. "

      True. Calling you an ass was rude.

      "Can you imagine for a minute that somebody like me can have alittle MORE knowledge about how things work there than you? Or are you a universal know-it-all?"

      Based upon your the broad assumtions in your initial reply to me, I would say it's you who thinks they are the universal know-it-all.

      What was your logic anyway? 'When I worked for WORD (WORD?!) tech support, most people who called were idiots, and therefore this person who says he reported a bug to Micrsoft must be a clueless idiot too.'

      You know it actually makes sense to try and limit the amount of bug reports coming in for products that have such large userbases. If Microsoft left a public bug reporting system on their site, they would end up getting thousands upon thousands of redundant reports about bugs they allready know about.

      "I was talking about the support for RELEASED software, not beta.

      And I never mentioned any specific type of software, yet your post directly assumed that I was a clueless an end user calling the $30 tech support line.

      "Just out of curiosity, how much did you pay for your experience?"

      Standard business support - a $245 flat fee. One time that 245 bucks got us two Microsft engineers on site. We're currently dealing with them on a very strange Exchange issue. We just has the case escalated beyond their Bangalore monkeys. It appears we've found an obscure bug in Exchange 2000. Ever since they outsourced their Teir-1 support to India (when did they do this?), Microsft's corporate support has really gone downhill - not that it was ever particularly stellar.

      "And you should take your head out of your ass, learn to communicate properly and, most of all, learn to behave towards your peers in a respectful and professional manner."

      heh

      --
      I don't always use unix-like operating systems; but when I do, I prefer FreeBSD.
  15. Well sign me up! by Nik+Picker · · Score: 1

    to the Free Support clearly available to a business for any windows operating system or application after I pay for it !

    How poor is Mr Koelsch's judgement that he can say a comment like "Linux is free, but the support for it is not." and yet not back this up with a proof in the survey that says "Windows support is free the operating system is not" !

    In my local Federation of Small Business Chapter there are a number of IT service providers, im the only one ( well no one has directly contradicted me at the meetings when I say that ) who directly provides Linux support and has been talking about it over the last 6 years. All of us providing IT Support have a value for our support per hour, per day or per month. So support is never Free it always gets paid for somewhere .

    As for not on the horizon, all i can say is Mr Koelsh you should turn around and look at the sunrise and not the sunset to see where the new operating system is dawning.

    --
    And thats why Firecrackers and kittens don't mix.
    1. Re:Well sign me up! by Anonymous Coward · · Score: 0, Insightful

      He's not saying that Windows support is free, only that you have to look at TCO (as Ballmer and friends like to point out) which includes the purchase price, paid tech support, administration, and possibly developer training. At this point it doesn't appear he has an axe to grind, he's just stating what he sees. If you always reject bad news you'll never learn anything.

  16. Paranoia by TimeTraveler1884 · · Score: 0
    You and I know that administration of a firewall doesn't take much of your time, but lots of businesses don't. So what do you do? Start a business providing managed firewall services for a flat fee per month. Use free tools and provide services on top of them, and even RMS is happy.
    That's actually an intresting idea. The first problem would be establishing a trusted relationship. Because no one in thier right mind would blindly let a 3rd party configure thier company's firewalls.

    Eventually, there would be conflicts of intrests as well. How does Company A know that you are not provided services for rival Company B. How do they know that Company B has not paid you off, so that you would allow backdoors into Company A?

    I have rarely met anyone in management that takes security seriously. But if security is a concern (it must be if someone wants firewall), it is best to keep firewall configuration in-house. Just from a security standpoint.

    1. Re:Paranoia by B'Trey · · Score: 4, Insightful

      I don't see much difference in this and contracting out physical security services. If Acme Security provides the nightwatchmen for you and also for your rival down the street, are you going to worry about them letting your rivals come in the back door and rummage through your place at night?

      There is no conflict of interest in providing security for competing businesses. You have a contract with each business to protect their network infrastructure. You do not have a contract to help their business succeed or to assist them in any other way. You specifically don't have any interest in helping one company to accomplish illegal acts of corporate espionage. Your interest is to protect each network and there is no conflicting interest for you to take any other action. It isn't at all like the case of, say, a law firm representing two competing businesses. While there may be a small number of managers who won't grasp that, most business people are familiar with a company providing services to multiple organizations, including competitors. Do you think they worry about the power compnay cutting off their power in order to help a competitor? How about UPS letting the competitor look through their packages? The phone company letting them listen to phone calls?

      --

      "The legitimate powers of government extend only to such acts as are injurious to others." Thomas Jefferson.

    2. Re:Paranoia by TimeTraveler1884 · · Score: 1

      Well, I was originally saying that this is a matter of building a trusted relationship. Someone trusts Acme Security for a nightwatchmen because they have a reputable business. However, that same trust should not be implict for FlyByNight Security.

      That's all I was alluding to.

  17. free vs support! by shredswithpiks · · Score: 1

    Linux is free, but support isn't... well, couldn't it be said that windows is costly, and support for windows is costly as well?

  18. Re:They even tossed in calendaring.... in a survey by Bastian · · Score: 1

    The big advantage I can see is being able to automatically provide supplementary information in all three - so your calendar can allow you to click on a link to fire an e-mail to a person with whom you are scheduled to meet, and you have one address book for both e-mail and other contact info (also linked from the calendar), etc.

    That said, I work in a Mac shop and we get that already with Mail.app, iCal, and the Address Book, so you're right that it doesn't require tight integration. But folks like the idea of getting a bunch of things rolled into one because of a (sometimes unfounded) perception of greater simplicity. That, and I imagine it would be a bit harder in if you're dealing with three separate vendors providing that integration, and a single vendor would have good reason to sell one app instead of three separate ones.

    Also, I really have no idea if Outlook provides those features; I have never used the thing.

  19. Whats difficult about it ? by zymano · · Score: 1

    Installing software ? Thats getting easier all the time.

    Or is this a good antilinux campaign by Monopoly-criminalsoft.

  20. Re:They even tossed in calendaring.... in a survey by jsight · · Score: 1, Informative

    Good news! Evolution for win32 is on the way! The last that I heard, Novell was even pushing a port directly.

  21. Article gets it by Espectr0 · · Score: 4, Insightful

    There's a saying in spanish "mas vale malo conocido que bueno por conocer" which roughly translates to "better something bad that is known than something good that is unknown" (don't know if there is some saying in english similar to it)

    People are scared of trying new things, especially management types. Increasing the complexity of a system by installing other in parallel can get, er, complex. Linux can be installed for free, but no support.

    People will prefer to pay for windows than to pay for support and training to use alternatives.

    1. Re:Article gets it by phauxfinnish · · Score: 3, Informative

      English saying: Better the devil you know than the devil you don't.

    2. Re:Article gets it by Tlosk · · Score: 1

      The wording is similar but very different meaning. I can't say as I am familiar with a common saying that conveys that precise message, but if there was one, it would probably be something like:

      The mush in your bowl is still better than the donuts on someone else's plate.

    3. Re:Article gets it by Anonymous Coward · · Score: 0

      A bird in the hand is worth 2 in the bush?

    4. Re:Article gets it by Deagol · · Score: 2, Interesting
      I don't know where it originated, but my 9-year-old daughter got this from a fortune cookie at a buffet:

      One old friend is better then two new ones.

      While the meaning of this really tweaked my kid's brain for a while, it can make sense in the business world. And while the meaning is indeed different than the saying you quote, there's a common theme: familiarity can be equated to security.

    5. Re:Article gets it by YrWrstNtmr · · Score: 1
      I googled and group.googled for a while (searching on release version, looking for hints on install problems) and found a Usenet post complaining about my very problem,

      And it's far more than just paying for support and training in Linux.
      Rebuild all the custom applications that have been floating around the company for the last x years, ensure that all your customers and suppliers can access the documents you produce, etc, etc, blah blah blah.

    6. Re:Article gets it by Anonymous Coward · · Score: 0

      "Más vale pajaro en mano que cien volando" is Spanish for "A bird in the hand is better than 100 flying", so no... that's not the closest English expression.

    7. Re:Article gets it by sl3xd · · Score: 1

      The devil you know is better than the devil you don't know.

      That's one such (American) English equivalent. (No idea if it's used much outside North America...)

      --
      -- Sometimes you have to turn the lights off in order to see.
    8. Re:Article gets it by ydrol · · Score: 1
      That's one such (American) English equivalent.

      Irish Actually [URL below looks broken in preview.]

      http://www.phrases.org.uk/bulletin_board/5/message s/791.html

      No idea if it's used much outside North America...

      Yes England and presumably Ireland!

    9. Re:Article gets it by Neverlore · · Score: 1

      I have to say, the two best fortune cookie fortunes that I have found recently have to be the following:

      "You will be successful at everything" -- So I got that goin' for me, which is nice.

      And,

      "You have an equipment for success, use it properly" .....*cues the porn music*

  22. Dual system scenarios by drakethegreat · · Score: 2, Interesting

    From reading all the comments thus far, its becoming obvious that these companies don't want to run linux because they already are paying for support with Windows.

    My question is quite simple. Is it really more expensive to run Linux after already paying for windows? Seriously because I thought (never bought a windows OS myself) that you had to basically purchase a copy of windows for each department, etc. Microsoft I believe makes you pay for multiple copies of the same OS because thats how it makes the money to maintain its position in the marketplace. I could be wrong but if I'm not then it tells me a lot of companies find Windows cheaper when they use it illegally.

    A lot of this varies greatly between companies too. A dry cleaning company may be more reluctant to use Linux then a company specializing in electronics. Keep in mind that these surveys generalize a large amount.

    1. Re:Dual system scenarios by bcrowell · · Score: 1
      Where I work, Linux wouldn't be the second system to be supported, it would be the fourth, after Windows, MacOS 9, and MacOS X. (I work at a community college, not a for-profit business, but I think a lot of the same considerations apply. We're about the size of the businesses referred to in the article.)

      A lot of Slashdotters are either professional programmers or computer hobbyists, and therefore think it's normal to spend a significant amount of time installing the latest version of Ubuntu, or finding a driver for their printer. Sorry, but in the typical organization, it's not about having fun tinkering with technology. Where I work, the IT people are severely understaffed, and are busier than the proverbial one-legged man at the ass-kicking contest. They're extremely reluctant to support two systems. Four just isn't possible.

      And maybe users should have some say in how they get their work done. From talking to my coworkers, I have detected exactly zero interest in Linux. They want to keep on using the system they know how to use (Windows, MacOS 9, or MacOS X), and they have no interest in switching.

      In terms of cost, the cost of licensing Windows and Office isn't even on the radar where I work. When I asked, nobody was even sure whether we were paying per CPU, or whether we had a campus-wide license. And in terms of support, nobody cares that MS charges for phone support, because nobody actually uses MS phone support. Most users simply don't have a problem with their desktop machines, but if they did, it wouldn't even occur to them to call MS. They would start by asking the guy in the next office, and if that failed, they'd call our own IT department.

    2. Re:Dual system scenarios by drakethegreat · · Score: 1

      Yes that is the simple reality of the world we live in. People stick to what they know because new things present challenges and consume time because you do have to learn it. The nice thing for your situation however is that Mac OS X is Darwin Unix at its core and therefore has a lot in common with Linux but probably just as many things are different as well.

      As far as support, I couldn't agree more. Most people never actually use support. Windows dominates not because its support is far superior, cheaper, etc. Rather it dominates simply because people know it. Its part of already controlling the market place. It makes the computing business quite interesting because the best product doesn't win by being the best but by getting the market first...

      Its interesting how not many people mention or talk about this at all. Maybe the linux community needs to seriously consider offering training programs around the world of some sort. Yet that effort would have to be huge and it would be hard to organize.

  23. I get free (except my time) support on the Net by antispam_ben · · Score: 5, Interesting

    Quote: "Linux is free, but the support for it is not."

    A couple years ago, not knowing anything about Linux, I bought a boxed Linux release at the Big Computer Store and proceeded installing it on an older P200 machine. There's a place where it stalled during installation. I googled and group.googled for a while (searching on release version, looking for hints on install problems) and found a Usenet post complaining about my very problem, a respnse spelled out how it wouldn't install on a Pentium 1 because something was compiled for a later processor. The responder pointed to a fix: put this file on a floppy inserted into the floppy drive when installing. I did, it worked.

    On most products it's just as easy to presume they are orphaned, and the only support is unofficial, outside the product's maker. This often gets me better support than going to the manufacturer.

    --
    Tag lost or not installed.
    1. Re:I get free (except my time) support on the Net by YrWrstNtmr · · Score: 1
      I googled and group.googled for a while (searching on release version, looking for hints on install problems) and found a Usenet post complaining about my very problem,

      And I've done exactly the same for Windows problems. Running back to (and paying) MS is not the only option for getting help with Windows.

      The main difference is, with a Linux problem, often you can really fix it (recode and recompile, assuming you have the skill) instead of just a workaround on a Windows binary.

    2. Re:I get free (except my time) support on the Net by Anonymous Coward · · Score: 0

      Guys. If I or you do something stupid and the b0xen is down for a couple of hours this is OK. But a business may lose millions and they *don't* like googling for such cases.

      Ok linux is more stable and everything but we are talking about very specialized services here.

      Thing is that there *are* already folks who sell OSS. Read all the posts about governments of (Korea, Brazil, Poland, Canada, Australia, Austria) who want to empoy OSS. These people *will* pay millions to (red hat, novell, mandrake, etc) to have support and they need it.

      So there are people making big $$$ on free software. I only wish they give back to the programmers. Novell the other day took $500M from MS for a stupid trademark. With even 1/1000 of the money they could make many OSS developers very happy.

    3. Re:I get free (except my time) support on the Net by ColMustard · · Score: 1
      The main difference is, with a Linux problem, often you can really fix it (recode and recompile, assuming you have the skill) instead of just a workaround on a Windows binary.
      That sounds great and all, but honestly who is really going to do that? A workaround on a Windows binary sounds easier and less time consuming and is therefore cheaper.
      --
      Moof.
    4. Re:I get free (except my time) support on the Net by CowbertPrime · · Score: 1

      Haha beware the old saying Time is Money. Asking the "community" for help therefore considered anecdotal, and does not scale well for production problems that were-supposed-to-be-fixed-yesterday. Sure, I can pay another consultant to fix-it-right-now, but that's not very different from calling up Redmond. Finally, Redmond already has a proven (i.e. enterprise-level) support infrastructure in-place; I don't have to go around looking elsewhere for a Linus Torvalds replacement to tell me about a work-around.

      Obviously if you're toying with Linux on a P200, you're not using it in a production environment, so I'm not sure you're qualified to evaluate business support costs.

  24. So what? by El+Cubano · · Score: 1

    Quote: "Linux is free, but the support for it is not."

    So what? It's not free for Windows either.

    1. Re:So what? by computerme · · Score: 1

      but there are XXX times more windows geeks with XX times more solutions that all compete at a lower rate...

      and if one of them flakes its easy to find another one...

  25. total bs by hyperstation · · Score: 1

    i work for a company with about that much revenue, and we run entirely on linux, have mysql support contract, etc.

    anyhow, isn't 250 - 500 million a pretty small range to call "midsize"?

    1. Re:total bs by Anonymous Coward · · Score: 0

      Oh, because of your ONE example of a midsize company running linux, the entire survey is now debunked? Try again.

      I believe your one example fits into the 27% that use Linux, which the article says.

  26. USA lacks behind by Elektroschock · · Score: 1

    In Europe SMEs drive Linux development and use. Events and fairs such as LinuxTag show a SME profile of the Linux user business community.

    1. Re:USA lacks behind by grumling · · Score: 1
      In the US SME's drive SUV's.

      --
      "Well, good luck finding a judge that doesn't run a bestiality site."
  27. They don't use Linux.. by Anonymous Coward · · Score: 3, Funny

    because FreeBSD is better.

  28. Clearing something up by gexen · · Score: 5, Insightful

    Before any more people go and post about how calling Microsoft for support costs money, please remember the following:

    1) If the place is a Microsoft shop with a bunch of servers 10-20+, they're most likely a Microsoft Certified Partner who get X amount of free trouble support requests per year. And if YOU solve the trouble shooting or if you bring a question to them that there is NO way you could know or find the answer to, they do not charge/deduct credits. As long as you've done your research and have tried everything to fix the problem, you're most likely not going to be charged.

    2) "Support" isn't just calling Microsoft. It also consists of paying on-staff administrators to support everything. The admin(s) that are currently there, if it's a Microsoft shop, are probably MCSA/MCSE's and most likely not that well trained in Linux. For a mid-size business, a salary of 40-60K for another admin is probably a very prohibitive expense.

    1. Re:Clearing something up by mOdQuArK! · · Score: 2, Informative
      X amount of free trouble support requests per year.

      Seen that in action. For all but the most straightforward problems, that support is worthless.

      To get to anyone knowledgeable for MS products, you've got to pay through the nose.

    2. Re:Clearing something up by Anonymous Coward · · Score: 0

      they probably aren't all that well trained in windows either with some dumb microsoft certificate like that

    3. Re:Clearing something up by gexen · · Score: 1

      I've dealt with Microsoft support several times. I work with a Microsoft Certified Partner and their support has never been anything but outstanding. If you have 5 incidents, then you have 5 incidents, they will not make you pay for anything. I've come to them with some really tough question and they've never been able to NOT solve a problem.

    4. Re:Clearing something up by Coryoth · · Score: 1

      Of course there was that (informal) study that found that Microsoft Support and the Psychic Friends Network were both about equally helpful. I believe the Psychic Friends Network will provide Linux support of equal quality. Worth considering (given that PFN was initially cheaper than MSS).

      Jedidiah.

    5. Re:Clearing something up by Anonymous Coward · · Score: 0

      http://www.tflwebstore.com/ is down

    6. Re:Clearing something up by Anonymous Coward · · Score: 0

      http://www.tflwebstore.com/ is down.

    7. Re:Clearing something up by killjoe · · Score: 1

      Duh, you fire one of your windows admins and you hire a linux admin. What could be simpler then that.

      --
      evil is as evil does
  29. Not entirely... by PridIdOct · · Score: 3, Interesting

    Theirs and Linux's. If nobody uses an operating system, there will be no incentive for software producers and such to market to it. Likewise, if everybody uses an operating system, there will be a large incentive for software producers and such to market to it. If Linux had more people using it, more people would market to it, and more people will be willing to use it. Now, of course, Linux isn't exactly tiny...but it isn't nearly as large as Windows. The more people who use it, the better it will be, I think (but this statement isn't too true for Windows, as tons of people use it and it still isn't as good.../me pets Ubuntu and Fedora).

    1. Re:Not entirely... by Anonymous Coward · · Score: 0

      Don't even sweat it. Just keep your resume current and watch for the companies that are increasing Linux deployment. They will come and they will eat the dinosaurs for lunch.

      I have to use MS at work and curse it every day. On Tuesday I was force to waste an entire day writing a windows app to implement an operation that would be trivial under Unix. I see that as my employer's decision: if they tell me to do my job with a bucket over my head (despite my recommendation to the contrary), so be it. In a three week period, I've probably spent 20-30% of my time accomodating Windows: that's well over $1000/mo for a single seat that my current employer is happy to burn.

      I know that as long as they are comfortable with that all I need to do is keep my resume current and watch for the guy that's going to eat their lunch. Linux is inevitable: you cannot just waste a billion dollars a year and expect to stay competitive unless everyone agrees to do the same.

  30. But it's a hell of a lot more common by mrRay720 · · Score: 1

    and that makes it generally cheaper, too. Probably not on the scale of the megacorps, but there's little in the way of cheap support for small companies in the Linux world. Regardless of the quality of MCSEs, there's sure a lot of them.

  31. "IT Executive"? by Matilda+the+Hun · · Score: 2, Interesting

    What, exactly, does an "IT Executive" do? Wouldn't that just be a manager in the IT department? Why don't they just ask the people who actually DO the work? Even if the article says that "IT Executives in mid-sized companies are hands-on", the fact that some of these companies make $250-500 mil. says to me that the company is too large to keep a close eye on every bit of tech in it. Managers are the people who *think* they know everything that's going on, but they're probably the ones who know the least.

    --
    Tluin natha Linux xxizzuss uriu olt bwael mon'tun.
  32. Maybe by Anonymous Coward · · Score: 4, Funny

    Midsize Businesses fear multiplatform organization which is prohibitively complicated and expensive to manage?

    Maybe it's a sign that we're all a little nervous in the post-9/11 world.

    1. Re:Maybe by jayloden · · Score: 1
      A friend of mine and I have decided that Bill Toohey's comment that arresting a man for spending $2 dollar bills is
      " a sign that we're all a little nervous in the post-9/11 world."
      instates two things;
      1) Toohey's corollary to Godwin's Law: "once such a comparison [to 9/11] is made, the thread is over, and whoever mentioned 9/11 has automatically lost whatever argument was in progress"

      2) The Toohey Coronary: "when you hear something so stupid, it kills you"

      -Jay
  33. no Linux here by xyloplax · · Score: 1

    I work for a mid sized retailer and Linux was not chosen mainly because it's not the price of support but the quality of support that people seem to fear. We went with AIX, which I really like, but it's their loss if they don't want to save money with Linux.

    --
    -- "You can lead a yak to water, but you can't teach an old dog to make a silk purse out of a pig in a poke" - Opus
  34. Bulk of US Business by joelgrimes · · Score: 4, Informative

    Unfortunately, companies of this size comprise the bulk of American business

    I think that is incorrect. No matter how you measure it, small businesses are a larger component of the economy.

    • Represent more than 99.7 percent of all employers.
    • Employ more than half of all private sector employees
    • Pay 44.5 percent of total U.S. private payroll.
    • Generate 60 to 80 percent of net new jobs annually.
    • Create more than 50 percent of nonfarm private gross domestic product (GDP).
    • Produce 13 to 14 times more patents per employee than large patenting firms. These patents are twice as likely as large firm patents to be among the one percent most cited.
    • Are employers of 39 percent of high tech workers (such as scientists, engineers, and computer workers ) .
    • Are 53 percent home-based and 3 percent franchises.
    • Made up 97 percent of all identified exporters and produced 29 percent of the known export value in FY 2001.

    4 year old stats, but I don't think it's changed

    link

    1. Re:Bulk of US Business by CaymanIslandCarpedie · · Score: 2, Informative

      You are correct, but the original article says for this survey they considered all companies with under 1 billion in revenue as "mid-sized" companies (so that would include small business).

      I actually tried to post this about a week ago with a link to the actual study but was rejected :-( I guess I should have waited until there was an editorial summarizing the study then linked to that and write a summary which mis-states what the study says. Maybe then my post would have been accepted ;-)

      --
      "reality has a well-known liberal bias" - Steven Colbert
    2. Re:Bulk of US Business by sl3xd · · Score: 1

      I guess I should have waited until there was an editorial summarizing the study then linked to that and write a summary which mis-states what the study says.

      Well, obviously you're journalistic credentials haven't fallen to the levels of David Coursey. A columnist whose perception of reality is solely based on whom gives him the most advertising dollars / freebies.

      Somewhat similar to John Dvorak: I used to respect his opinion as a knowledgeble industry columnist.

      Then I turned 15.

      That was years before Windows 95 was inflicted on an unsuspecting populace; before the company that employs both men decided to endorse the Microsoft product, in spite of every other competitor having major technical and interface advantages over the MS offering.

      When asked why the publisher chose Microsoft as being 'superior:' It's what people are going to buy anyway.

      I've long since relegated their rags to the shredder. (I don't just recycle it, because I don't want to run the risk that some innocent kid will open up one of their magazines. A child's innocence is a precious thing; they shoulnd't be viewing Microsoft propaganda at their age!)

      --
      -- Sometimes you have to turn the lights off in order to see.
  35. Re:They even tossed in calendaring.... in a survey by GreyWolf3000 · · Score: 1

    I've pondered this many times. There's no reason mail, address books, and calendar servers couldn't stay separate, and have the clients integrate them together. The servers would need to all use a common client directory, but there's no reason an mta like exim or postfix couldn't be easily made to handle mail going to and from addresses that exist in some remote directory, not locally. I bet they already can, actually, but my only experience with mtas is within UNIX only environments.

    --
    Slashdot: Where people pretend to be twice as smart as they really are by behaving like children.
  36. Not suprising... by grumling · · Score: 3, Interesting
    IBM had the same model, for the most part. Big business used many different mainframe manufacturers -Data General (OK, more of a mini builder), DEC, Burrowes, Singer (formerly CCC), Honeywell, HP, etc because they were writing custom applications and could be choosey (and, yes, IBM was in there too). But mid-sized companies usually couldn't afford to have custom apps, so IBM was happy to provide off the shelf solutions that could easily be customized. The real small players, colleges and automatated control folks were running DECs and other such stuff, with free software they could hack together easily because the systems were so open (I used to own a PDP-8e, and it had all the mechanical drawings and parts lists -imagine getting all that for today's machines).

    I'm sure there were people who believed that mid sized companies were wasting money buying big blue, but the combination of FUD^H^H^Hsalesmanship from the friendly IBM rep, total lack of understanding of computers, and the one-stop budget line (a big deal to accounting) makes it worth the other hassles. As much as we like to think that computers are more accessable, there are still a large number of people who don't understand 'em, don't like 'em and don't want to know about 'em. We call those people managers!

    --
    "Well, good luck finding a judge that doesn't run a bestiality site."
    1. Re:Not suprising... by mabhatter654 · · Score: 1

      The beauty of MS was "freedom" from those big IBM bills... Unfortunately, MS has terrible creeping.. everybody brings stuff in and it's impossible to control all the machine-vendor, accounting, saftey, environment, etc apps that work their way in... The MS model is to be the "guy behind the guy"... in that MS makes PCs cheap because to write stuff or serve stuff you gotta pay the $$$$. MS gets OS $$ from Dell, driver $$ from ATI, CPU testing $$ from intel, Compiler $$ from every software "maker"... Exchange $$, WMA $$, CE $$.... The PC "buyer" isn't who pays the bills.. That's why it's hard to explain the squeeze to management. Until it's too late.

  37. We're a small-midsized business... by kikensei · · Score: 4, Interesting

    About 50 people, but the company grosses a few hundred million a year. We're moving to the new Novell Linux Small Business Suite next month. :) Although, I've already been using linux for mail, web and intranet stuff for about 5 years.

    1. Re:We're a small-midsized business... by Anonymous Coward · · Score: 0

      Could you please explain what your company does?!

    2. Re:We're a small-midsized business... by Anonymous Coward · · Score: 0

      If your company grosses $4,000,000 per employee per year, why are they concerned at all about a few hundred $ per year per employee?

    3. Re:We're a small-midsized business... by kikensei · · Score: 1

      They sell office furniture. As for concern about spending a few hundred per employee, I'm not sure of your point. They spend quite a bit per employee, and teh Novell Linux SBS ain't free.

  38. Why articles on what is supposedly NOT being used? by Locutus · · Score: 2, Interesting

    Ok folks, I can see how it would be "interesting" to the press to write about what IS being used and picked up by the industry, but writing articles about what IS NOT being picked up? I wonder why they would feel the need to do that? Not.

    There is obviously a motive behind this tactic and the motive is hidden from view for obvious reasons. Whenever there is a shift from one product for another, all those tightly involved in the losing market are going to do anything they can to slow down, stall or even stop the migration. Atleast until they too can figure out a way to shift over to that new market and pull profits from it. Think about the oil industry and hydrogen/fuelcells. All of Detroit held up the gas/electric hybrid flag until Bush took office and directed them to hold up the hydrogen/fuelcell flag. A shift threatened the profits of one industry, oil, and many players involved moved attention away from the immediate solution in order to slow down growth while they figured out how to play catch-up. In this example, there has been a number of articles falsely stating data.

    So, why would eWeek/PCWeek/ZiffDavis post an article about companies who have decided NOT to use GNU/Linux?

    I recall seeing them post a few articles about how much money was being made on sales of Microsoft software compared to GNU/Linux. The funny thing is, THAT kind of article was showing businesses how much they were sending to Microsoft or its partners, instead of NOT spending the money on GNU/Linux. Microsoft has shifted its marketing from competing on price with GNU/Linux and is now focusing on TCO. Just like this eWeek article....

    LoB

    --
    "Anyone who stands out in the middle of a road looks like roadkill to me." --Linus
  39. Re:They even tossed in calendaring.... in a survey by Anonymous Coward · · Score: 2, Insightful

    There's also the KDE approach. It has separate applications for mail, calendar and address books. However, they all communicate together well, and they're built in such a way that an application like Kontact can embed each of the individual pieces into a monolithic, Outlook-style interface.

    It's the best of both worlds, I suppose.

  40. Linux roaring success with midsize businesses by Anonymous Coward · · Score: 3, Interesting

    A recent report shows that Linux is a roaring success with midsize businesses.

    An amazing 27% of the companies taking part in the survey were already using Linux.

    But the most important finding of the report is, that more than 50% of those companies currently not using Linux think about deploying Linux.

    It seems it's really time for Microsoft to start worrying.

    1. Re:Linux roaring success with midsize businesses by Anonymous Coward · · Score: 0

      53% of all statistics are made up on the spot. Why the F@$K did this get modded up???

  41. Surprising by Anonymous Coward · · Score: 0
    I worked for a wholesale/retail liquor store company that did about 300 million in sales a year with only about 30 total stores. They were not *BIG* but they weren't a small mom and pop business either.

    They wouldn't have allowed Linux in their IT department either if I hadn't been there. I had the knowledge to do it. Even then, it only started with an email server and only because we had such trouble with our ISP's email services.
    I actually find that surprising, since all that liquor sitting around would have helped dull the pain when the Windows Server crashed.

  42. Best taken with a bucket of salt by NatteringNabob · · Score: 2, Insightful

    We don't know what the actual report says (and I'm sure not going to buy a copy), but there are some definite red flags surrounding this report.
    1) Infotech says that Microsoft didn't pay for this report, but they weren't asked who did pay for it, nor were they asked how much of their business is derived from Microsoft.

    2) We don't know who the 1400 executives were. Were they all in the IT department? If not, do they erally know what is in use in their IT department?

    3) According to the survey 27% of these companies were already using Linux. That is a huge number. I think it is save to say that 10 years ago, the number was 0%. The report says that Linux use has 'stalled' in this market, but if they haven't been doing the survey every year, how do they know that?

    4)Even if it were true, it at best represents a snapshot of the marker today. GNU/Linux is continuing to improve at an extremely rapid pace, and Windows is not.

    5) Finally, and most import, who cares what other businesses are doing? If your business can benefit from using Linux (or not), that is the only thing that matters.

    1. Re:Best taken with a bucket of salt by Best+ID+Ever! · · Score: 1

      1) From the article:
      To learn more about the results, I called Frank Koelsch, executive VP at Info-Tech. "Microsoft didn't pay for this," he responded to the obvious question. The survey is something the firm regularly conducts among its 25,000 clients.

      2) From the article:
      The just-released report includes results of a survey of more than 1,400 IT executives that was conducted in January.

      3) I agree. And only 48% claimed to be not interested in Linux. Which means that the other half is open to it. Seems like Linux is right on track to me.

  43. From the article. by Colin+Smith · · Score: 1

    27% have Linux installed somewhere.

    Saying that "A recent report concludes few midsize enterprises have an interest in Linux." is an interesting spin on the 27% figure. Is that 27% larger or smaller than previous reports?

    Hmm... "It also tends to confirm what Microsoft has been saying, slaps down some zealots". Well, no bias there then.

    Move along, nothing to see here.

    --
    Deleted
    1. Re:From the article. by Anonymous Coward · · Score: 1, Interesting

      And it even gets funnier if you look at the other numbers.

      As you mention, 27% already have Linux installed, so that leaves 73% of the 1400 companies asked without Linux.

      Now of these 73%, 48% have no interest in Linux, which of cause also means that 52% are interested in Linux.

      That leaves us with 35% of the 1400 companies not interested in Linux.

      Now to sell a study based on these numbers with the claim that Linux is not doing well in this segment of the market, that indeed nearly half of the companies are not interested (remember, 35% became almost half) and then to write an article about it claiming
      "It also tends to confirm what Microsoft has been saying, slaps down some zealots and reminds us that media hype can't always be trusted."
      is, ehm, impressive, to say the least.

  44. Close, but we'd need something new... by Anonymous Coward · · Score: 0

    Perhaps this more accurately captures the flavour of the Spanish saying: "Better the devil you know, than the god you don't."

  45. Sales support is lacking by mveloso · · Score: 1

    One problem with Linux right now is there isn't a good site that lists all the features of the OS.

    That, of course, is because the features depend on the packages you install.

    However, think of this: if you're looking for a firewall, you have certain requirements in mind. How easy is it to find the capabilities of any of the linux built-in firewalls so you can see if it can handle the job?

    It's hard. What you find are HOW-TOs. You have to plow through a ridiculous amount of stuff just to figure out if the built-in firewall can do what you need.

    Commercial companies have SEs and marketeers that list and explain features, so potential customers don't have to become subject-matter experts just to understand the product's capabilties. There's no such thing on the linux side, as far as I can tell.

    IF you're buying something, you'll tend to go with a company that's easy to work with. If it's hard to find pre-sales information, it'll be even harder to get help when you're in production.

    Not everyone wants to know the ins and outs of ipfilter, iptables, or ipfw. They just want stuff that works, and is easy to set up and maintain.

    1. Re:Sales support is lacking by deaddrunk · · Score: 1

      http://www.redhat.com/software/rhel/details/

      --
      Does a Christian soccer team even need a goalkeeper?
    2. Re:Sales support is lacking by hazah · · Score: 1
      One problem with Linux right now is there isn't a good site that lists all the features of the OS.
      That, of course, is because the features depend on the packages you install.

      A linux distribution site will detail those details for you. Linux, in of itself, is a kernel. That is, it's one program. The same software that is used in a linux distribution is used for other kernels as well. Namely, *BSD are full of the same packages. What you see as a problem, is actually necessary. The features should be mentioned on the packages, not the kernel. A distribution site is therefore a much more appropriate place for feature listing. If you did mean linux features, I suggest you look at linux.org, for starters.

      However, think of this: if you're looking for a firewall, you have certain requirements in mind. How easy is it to find the capabilities of any of the linux built-in firewalls so you can see if it can handle the job?

      If you're using a linux kernel, you don't need to look for anything. The firewall is built into it and it's called "iptables". If you wish to manipulate it, you can do so with the convinent tool found in the "iptables" package, called "iptables". To understand how to use "iptables" (the program), refer to the "iptables" (the manual) using the command "man iptables". If you cannot figure it out after actually bothering to understand what it is you want to accomplish, give up. You should not administer a computer, reguardless of the OS. Get/Pay someone else to set it up for you, or buy a MAC, as they will do a pretty swell job for you too.

  46. MOD PARENT UP by Anonymous Coward · · Score: 0


    This is the truth that is being overlooked.

    +5 Insightful.

  47. Xenophobia by erroneus · · Score: 4, Interesting

    I know I am not the only one who has experienced Linux xenophobia before. To me, Linux, Windows and all others are just another way of doing things... so I do them all. (Not everything looks like a nail to me)

    But bringing up Linux to some people strikes fear and confusion into their hearts because it's very foreign to them. And in the tech world, to appear to be ignorant is a sign of weakness.

    So largely what we're seeing is the natural resistance to change. Bosses don't often know anything about their IT stuff and rely largely on their in-house experts for advice... largely, these are people who only know Windows, so naturally, the advise Windows. But more and more, tech people are getting curious about Linux, learn about it and start using it.

    Nothing can really accellerate this progression except marketting and there's not much marketting going on. IBM was marketting for a short time... it was encouraging and it got people talking about Linux and wondering what it was.

    It's all an eventuality, I think, but only while current activities don't change. I work for a medium-sized corporation... maybe edging into 'large' but we have a strong desire to migrate into Linux based solutions. (There was a BSA audit a few years back, I'm told... With all this buzz about Linux and OSS have you heard anything about BSA lately?) Whatever the case, the more things like Perl, PHP, Apache, Firefox and even OpenOffice are used, the more we like it. It's just working out for us and since the migration is somewhat gradual, there is little to no shock involved.

    We will begin testing the Novell Linux Desktop before long... I am very excited at the idea and I expect my site to be the first to get it.

  48. Money by bostonsoxfan · · Score: 1

    You get what you pay for. If you pay nothing for support you get crap support, if you shell out a couple of dollars you will get better support.

  49. I work at one of these so called mid rangers by codepunk · · Score: 1

    We currently are running a mixed environment with about 300 thin client desktops and about 15 servers. We have had a redhat support contract for the last 3-4 years but in that period of time I have never called them even once. I would drop the support but it makes the big dog's happier to actually have to pay for something....bottom line is the servers and workstations have a perfect uptime record and maintenance is not even 1% of our windows environment. Let them right what they want those of us that know and use it get the competitive advantage. Now granted I consider myself a top notch linux admin but I don't make any more money that anyone else.

    Bottom line I do not want our competitors to use linux it is our advantage that we can.

    --


    Got Code?
    1. Re:I work at one of these so called mid rangers by frank_adrian314159 · · Score: 3, Funny
      Now granted I consider myself a top notch linux admin but I don't make any more money that anyone else.

      And that's the problem! Here you are taking the jobs away from five or six Windows administrators that are now panhandling or something! Good God, man! You're single handedly destroying the entire IT economy as we sit here! Have you no shame?!?!!

      --
      That is all.
  50. Sloppy Windows is easy. Sloppy Linux is hard(now) by Glasswire · · Score: 1

    The problem (and I've had Microsoft technical people agree with me on this) is that Microsoft made it possible to to a really half-assed installation that actually works (sort of).
    This doesn't happen because Windows admins are lazy - the point is economic - many smaller and even mid-size companies have a lot of infrastructure run by partially or totally untrained (self-taught) individuals who, because they were able to bring up a 'working' installation probably THINK they're up to the job. Linux admins tend to be either formally trained or enthousiasts who are have done much better self training and at least are a lot more self-aware of their limitations. In big corporate enterprises the natural breeding ground for Linux staff is UNIX staff that want to move into new ground.
    When ever I have a discussion with a big IT org that says they can't support another OS, I just ask them to poll their Sun technical staff and see how many have Linux boxes at home (vs how many have a SPARC/Solaris box or even Solaris x86). The answer invariably is that they already have a semi-trained Linux staff ready for more formal learning.
    Anyway, the main point is that Windows can be made to run generally as well as UNIXes if the same level of MANAGEMENT DISCIPLINE is employed. The problem is that Windows can be run shoddly, whereas you can't bring up UNIX in production environment without a certain level of expertise. Whoa onto us all if RH and SuSe succeed in making Linux as easy to install and start going as Windows is, because we'll create a whole another class of cheap clueless help that maintain awful installations.

  51. Capitalist efficiency myth by iamacat · · Score: 1

    Windows+Office cost per employee is at least $300. OEM price may be low, but you have to factor in a couple of upgrades. Linux+OpenOffice cost is 0.

    Before anyone talks about support costs, consider a bootable CD that formats the local hard drive and installs an image with all the applications from the server, which also stores all your OpenOffice documents. I "supported" several hundred math students using Mathematica and WriteNow on NeXT during my $7/hour student job this way and got 0 complaints.

    Not everyone needs Windows-only applications that don't run under Wine. Most office workers just use e-mail, word processor, web applications and a printer. If a company doesn't want to hire a student to whip up a simple solution, there should be a consulting agency that already has the stuff ready. The fact that it's not happening is a sign that current companies are surviving on government favors and people's stupidity rather than honest capitalist competition. If they can afford to throw away a million bucks on Microsoft software, they should just give it to me :-)

  52. Midsize companies buy computers, not OSs. by xplenumx · · Score: 4, Insightful

    Every single institution I've been at bought computers in bulk from Dell, with the OS (windows) pre-installed - only those with special needs (and were pretty computer savy to begin with) used Linux. Linux simply isn't a household name in the desktop market. Besides, practically everyone uses Windows or the Macintosh - sticking with a popular OS (real or perceived, it doesn't matter) reduces the risk of incompatability with the rest of the world.

    1. Re:Midsize companies buy computers, not OSs. by QAPete · · Score: 2, Informative

      I'm the Director of IT for a $100 million dollar 'small' company, and we use Linux where we can. Where we *can't* use it effectively is on the desktop, or to replace our MS Exchange 2003 server (two of several examples). Reasons: Linux distros are *still* not ready for prime time on the desktop, and until we have a killer Linux desktop distro being preinstalled on Dell boxes, it's just not going to happen. As for Exchange 2003, Open Exchange, in all its flavors, is still not quite there from a functional standpoint. Yeah, I know I could get out my shoehorn and jam a Linux foot in my company's shoe, but frankly, it's not the right thing to do (yet). Still hoping...

  53. Radar Screen? by crucini · · Score: 0

    Smedley, I have scrutinized this radar screen and see absolutely no penguins!

    Umm, yes sir, the thing about this radar screen you're holding ...

    No evasions, Smedley! You told me Linux was the next big thing, but my radar shows no trace of it!

    But sir, the thing is, this radar screen is actually an etch-a-sketch. Remember, we gave it to you after you went through three notebooks in a week. If you want Linux to show up, just twiddle those knobs ...

    Big picture, Smedley! No implementation details! Linux is NOT showing up on the radar!

  54. Excuse me by Anonymous Coward · · Score: 0

    but did you really download a kernel image from the wild (web) and install it? Without knowing where it came from, even without knowing what exactly you were doing?

    Unless this post pointed to ftp.$your_distro.com/kernel/image-i386 or such this was a really _bad_ idea.

    I agree that usenet, mailing lists, forums and even IRC can be a great resource; but it is no equivalent for payed support. I have seen people give advice on #linux channels, which effectively broke a machine beyond a newbies ability to repair it.

  55. Is Linux really free? by Neopoleon · · Score: 3, Insightful

    "Linux is free, but the support for it is not."

    While it's entirely possible (and easy) for anybody who's interested to get their hands on Linux, consider the company to which many businesses will go first: Red Hat.

    Have any of you looked at the cost of a Red Hat Linux subscription lately?

    Feast your peepers on these numbers, my friends: Red Hat server licensing options.

    Sure, you don't have to go with a solution like this, but any company that depends even a little on its IT department is going to want some real support and culpability - they aren't going to just be throwing Slackware on machines willy-nilly.

    Food for thought, mes amis.

    --
    - Rory [Microsoft Employee] | Free dirt: neopoleon.com
    1. Re:Is Linux really free? by ethernetmonkey · · Score: 1

      Point well served.

      C'mon, people. Business exist to do one thing - make money selling their service or product. You diehard /.'ers are a bit retarded. Business owners aren't in the "business" of IT departments. Experimentation costs money and mistakes can cost you your job or even the company.

    2. Re:Is Linux really free? by cranos · · Score: 1

      Thats right people, don't innovate, god knows why you would want to do that. Its not like business IT is there to manage the business processes as efficiently as possible or anything.

      Like it or not IT is a vital element to any business, and if you leave it to grow cob webs without investigating alternatives then you are going to suffer as inefficencies start to creep into your business and money starts to be lost

    3. Re:Is Linux really free? by ethernetmonkey · · Score: 1

      I run a commerical printer as well as a web design studio. Guess how I make money. C'mon. Guess! If you said that I make money by running an OS that requires an extensive amount of technical expertise to support ... you'd of course be wrong. I make money by PRINTING and DESIGNING. If the process is anything other than making deposits into my bank account, then it is subject to ROI ... and Linux just does not fit the bill yet. Sorry.

  56. first dupe! by Anonymous Coward · · Score: 0

    This is just more spin on the same study that Didiot just took all that flack for earlier this week.

    Original Story

    Didio gets bent.

  57. Oh, what the fuck by Anita+Coney · · Score: 0

    In Communist Russia, mid-sized businesses consider YOU!

    --
    If someone says he and his monkey have nothing to hide, they almost certainly do.
  58. Midsized companies kind of have a psychosis by Nelson · · Score: 1
    They want to think that they are big so they won't take certain risks and they don't want to admit that they are small. My personal opinion is that that's where the BS kind of lives. Take indemnification, it's bullshit. What is covered? There are parts of the industry where it matters for some reason but at the end of the day, Microsoft won't indemnify you against anything that matters, read their policy
    they are going to stand up for you, if someone sues you for their violation. Can anyone post numbers for this kind of lawsuit? I mean, I don't know that I remember hearing anything about it until SCO tried to sue Diamler and Autozone for using Linux and those are stalled out. Really, MS doesn't protect you anymore than they would protect themselves and that's it; moreover should you request indemnification you open yourself up to be responsible for their fees if it's not valid. According to DiDio of the Yankee group, that is "best of breed" indemnification. It's all FUD, we know that, but people are clearly listening to it, it's like spam, they wouldn't keep doing if it wasn't working. I mean, when I first think about indemnification, I think about SLAs and software working as it's expected to and the types of shit you can get from IBM and the big boys; if I was to be sued for using MS's products, worst case is I lose and then sue MS..


    If you're a big company, you take your IT seriously, you know have too much to lose so you employ a staff and implementing something like Linux is just a decision based on costs and features. If you're a small company, you do what you can and what you can afford; I love Linux and run it everywhere but I also have to admit for a lot of smaller shops MacOSX or Windows provides a lot more function for less IT investment. They're more enduser friendly. Or small companies have a UNIX dork and employ Linux for some critical functions. That really leaves "midsized" where they may wish to outsource, they aren't comfortable analyzing risks because they can't determine how big or small they really are in the world, they want to be big bug can't afford it and they need to take risks more seriously than small sized organizations. Sign up for MS's all encompassing license for the mill and a half or whatever it is for your group and you sleep well at night.. It's all emotion and insecurity (psychosis) they're scared, they hear the FUD, they believe it.


    Really if you look at it, this is something I'd expect distributions to solve to a large degree. I also see Apple potentially making this space really painful for MS if they keep doing what they are, there are already small companies that can do most or all of their IT with MacOS. I'm kind of surprised that there isn't a directory distribution that installs and sets up up LDAP right out of the box and has some managment tools. Same thing could be done with databases. A linux based backup server distribution would be cake. It needs to come out of the box and pop, you know? So of like smoothwall does for firewalls. It seems like a market where you really could add some value, that's what midsized are looking for.


    I think that the other area where we can enhance what Linux is offering is by some of the main distribution vendors stop leading with support but start up programs where they suggest third party consultants to do support. That potentially hurts them but Redhat and Suse have the appearance of being large platform vendors. No MS roll out is done with MS support, midsized companies always have some third party consulting group involved.

  59. Some thoughts on MS vs. GNU/Linux by O2dude · · Score: 0, Troll

    The author of the eWeek article writes: "My conclusion: In most of American business, the supposed competition between Microsoft and Linux just doesn't exist. And with good reason."

    Unfortunately, he doesn;t seem mention the right reason in his article.

    Just like the author, I think it's very probable that M$ has little to fear from GNU/Linux in the Mid-size enterprise market in the near future. But I don;t believe this has anything to do with 'cost effectivity' or 'quality of software'.

    At its heart M$ vs. GNU/Linux is an ideological battle. Freedom to choose and Freedom of ideas are at the heart of FOSS, not better quality software nor cost-effectivity. Most mid-size corporate entities are simply not aware of, or interested in, the issues surrounding Freedom of Speech, Freedom of Information and patent-lunacy. After all, they operate in a cultural climate that considers short-term 'shareholder value' as it's highest virtue, not unprofitable long-term stuff like ensuring a culture of openness and discourse.

    This corporate mindset weakens the strongest argument for using GNU/Linux: 'Doing the right thing'. In my opinion using GNU/Linux effectively doesn't flow from TCO-style considerations. Rather, effective use of GNU/Linux stems from a Freedom-oriented mindset and such a mindset is a rare thing in Mid-size enterprises.

    Put simply, M$ vs. GNU/Linux is about business ethics. And as we all know 'American Business' is not the place to go looking for that elusive quality.

    --
    - It took western civilisation 2000 years to ensure popular literacy, and now we work with icon driven GUI's. Go figure.
  60. Ummm.... by rk · · Score: 1

    Experience?

    This isn't about spin, so much as many mid-size businesses are in weird places where technology is concerned. Individual department managers sometimes have enough budget to build IT infrastructure of their own, independent of centralized IT departments. Interfactional disputes and politics play heavy in mid-size organizations. A couple IT people build an intranet with Apache/PHP/Linux and put up Samba file servers. Executives simply do not know everything going on with respect to technical implementation in their company. If they do, however, IMHO, they are way too focused on details that should be handled by lower level employees. Some executives still have their secretaries^Wassistants print their email. While the more technical literate may snicker, I kind of like the idea of an executive more focused on running the business than learning every new techno-whizbang thing to come along (and yes, to some people, e-mail is whizbang).

    Not to say there aren't technically inclined executives in these companies, but even that technically inclined exec isn't likely to know every nook and cranny of the technical infrastructure.

    You are right that these companies are not apt to totally overhaul everything, dumping major systems overnight, as long as what they have gets the job done. But, I've worked too long in this field to believe anyone who tries to tell me that most executives know the ins and outs of their company's entire technical infrastructure. I think this belief comes from an overestimate of our importance to the business at large. Not that IT isn't important, but most people just don't give a damn about the details. They just want their invoices, pick lists and purchase orders to print when they need them, they want their sales and forecasting reports to be right, and they want their internet connection and email to just work. Everything else, well, that's why us geeks have jobs, right?

  61. Amen! Their loss. What a great pity it all is. by ahfoo · · Score: 3, Interesting

    It's like a constant barrage of these articles about how --oh gosh businesses aren't satisfied with free software for XY and Z reasons and if those don't change then business will never use free software.
    Well, uhm so what?
    This more users argument is stupid. MS clearly disproves the theory that more users makes better software. Of course more coders seeing code should most certainly be helpful in numerous ways, but that's a completely different issue. More clueless users whining about what they don't like though? Who cares? Let them stay away in droves.
    All the better as far as I'm concerned. Free software doesn't need business. This is the whole point of free software. Business is irrelevant. This is why MS is, in fact, a monopoly: free software is not competing with Microsoft because free software is free. You're not competing if you're not in the same market and free software is certainly not in MS's market.
    Moreover, free software will inevitably drain that market, but observe that this is not the same as being in the market. It's more like an alternative to the market that demonstrates how ridiculous the whole metaphor of a market was for a product that had no physical existence and could be re-created more or less infinitely without costs worth tabulating.
    Open Source is the awakening to the fact that software is too important to be shackled to arcane and inappropriate systems like markets which are effective only under conditions of scarcity. Open Source is the beginning of the real software of the future and its destiny is most certainly manifest. Geek hippies will rule the world!
    So, when these businesses get broadsided by other businesses that do reduce their costs by using free and open software then this petty crap will no longer be an issue. It's just a matter of time.
    Until then, what difference does it make other than being fodder for a pissing contest in the IT press. FOSS will be just fine with or without these businesses.

    1. Re:Amen! Their loss. What a great pity it all is. by Anonymous Coward · · Score: 0

      Bravo!

  62. Perhaps laptops are a factor by QCompson · · Score: 1

    Linux is a PITA to install and configure on laptops. Perhaps this is a factor for medium sized business that require both desktops and laptops for the field. It might be a valid option to switch all your desktops to linux, but would it be worth it if you then encountered various compatibility problems with the laptops?

    Samba is certainly fantastic, but I would imagine it would be easier to maintain a one-OS environment.

    1. Re:Perhaps laptops are a factor by The+Conductor · · Score: 1

      BTW, if you are installing Linux, on Dell laptops at least, check for BIOS upgrades. Sure makes X happier.

  63. Something to Think About-Attitudes. by Anonymous Coward · · Score: 1, Insightful

    "Cheaper to stick with Windows for the sheeple."

    [Slogan]

    "PHBs, use Linux so your IT geeks will no longer call you sheeple behind your back".

    1. Re:Something to Think About-Attitudes. by Anonymous Coward · · Score: 0

      Oh shit, the IT geeks actually talk about us behind our backs? Well, I guess that's better than me - I don't ever even think about them (well, unless my computer needs tending; but once they do their job, they are out of there).

  64. Really, are many small businesses doing it either? by Anonymous Coward · · Score: 1, Insightful

    My experience with small businesses is that they almost uniformly consider themselves to be 'under the radar' when it comes to licensing issues. Small businesses are all about getting the job done quickly, compatibly, and as cheaply as humanly possible. They don't even blink in the face of considering a ready-made *NIX solution provided it meets those three criteria.

    But marketplace reality is that proprietary commercial solutions are, more often than not, the only out-of-the-box plug-and-go way to ensure standards compatibility. Small companies don't have the time or money to invest in custom IT infrastructure or even tweaking close-enough solutions to interoperate. So they pirate commercial products relentlessly.

    If it's something under $100 or so, they might buy a single legitimate copy for the office. But any other commercial applications? Cracked downloads. Utilities? Unless it's under $50 or so, they'll buy grey-market pirated warez and feign ignorance regarding its legitimacy.

    If it's something like AutoCAD, with an established record of hunting down and suing illegitimate users, they'll buy enough several-versions-old used copies to sit a box or manual on every employee's desk - but we're talking $30-50 boxes of otherwise obsolete five-to-eight-year-old 'lite' editions off of eBay. Meanwhile, that single new full version is what's actually cracked and in daily use on every employee's machine.

    Heck, I've tried to impress upon management in such environments the importance of keeping legitimate software licenses, even going open-source where the cost of entry for commercial software is too high. But not only are these businesses small enough to feel 'under the readar' in the face of $100K-a-pop fines versus feigned ignorance of their licenses' legitimacy, they're too small to afford any sort of full-time IT staff.

    And lacking dedicated IT staff, the cost of entry for roll-your-own open-source compatibility is just too high.

  65. Re:They even tossed in calendaring.... in a survey by Etyenne · · Score: 2, Insightful
    Not to go crazy on this one, but what is the big deal is requiring your calendar and address book be tied to your email client. I guess somewhere along the line everyone got mixed up and decided this is the way life should be.

    Off all the move Microsoft made toward customer lock-in, I think tying Outlook and Exchange together with closed protocol was the smartest. Making Exchange 2000 depend on Active Directory was the second smartest. Now that the suit are in love with Outlook and that most people equate email with Outlook, they have a pretty strong tie on the server room of most organisation.

    As a side note, I can't believe people actually like Outlook. The damn POS is so confusing, I wonder how people actually get anything done using it.

    It would be nice if Evolution had a win32 port.

    Apparently, Novell is working on one.

    --
    :wq
  66. Re:They even tossed in calendaring.... in a survey by mccalli · · Score: 1
    Not to go crazy on this one, but what is the big deal is requiring your calendar and address book be tied to your email client...It's not difficult to seperate the three and it is certainly not difficult to use them together

    Agreed. OS X has these as three separate applications - iCal, Mail and Address Book. They work together pretty much seamlessly and I prefer this approach to having a single monolithic app.

    However, shared calendering is still a strength of Windows in general, and Office in particular I feel. I really wish for shared calendaring to become standardised and commoditised soon. It does seem as if steps have been taken recently, but everything seems to need a fair amount of configuration. I would like the configuration to consists of "Enter calendar server", "define calendar user group", "set user group permissions" and be done.

    Cheers,
    Ian

  67. Linux: The reality by dfuller · · Score: 3, Insightful

    Having come from a shop which manages Linux efficiently, and having done consulting gigs with Linux shops...

    The problem with Linux is it's possible to manage it very efficiently but the majority of shops don't know how. Tools like cfengine and a reasoned and planned methods are not implemented as a discipline.

    I haul out Kirk Bauer's "Automating UNIX and Linux Administration" and it's both a revelation and a threat to the staff, who spend their days either pointing and clicking or doing the same thing over and over again at the command line. How desparate is that?

    Unfortunately, most of these shops are managed by bottom-line folks who do the do every day and never consider alternatives. The ones who hum along don't bother to respond to such surveys because they _get it_. They invest in the scaffolding that has to be built and once it's in place, the thing just plain flat rocks and IT finds its proper role - disappearing.

    When I talk to such organizations about IT, I tell them "if I do my job just right, I disappear." It usually causes crossed brows and consternation, but it's so.

    Linux advocates do themselves great injury by not creating and requiring open architectures and open methods of system administration. And disappearing. It's only sexy if you watch it all happen.

  68. No MS Exchange + Outlook combo by Anonymous Coward · · Score: 0


    a lot of my clients run on MS Exchange + Outlook
    i have yet to find a simple Linux replacement for it, so until then none of my clients will even look at Linux, they are not willing to change their business practices (if it aint broke) so they stick with the MS solution.

  69. eweek = propoganda by v3xt0r · · Score: 0

    eweek, pcworld, cnet, and all of those commercial 'news & market review' sites are all biased towards microsoft.

    Their frailed linux sections are generally written by windows-2-linux migrants who feel so compelled to discuss the system, only weeks after their 1st installation.

    Businesses and lamebrained execs (CTO/CIO's etc) read that stuff like it's a bible, sad!

    *rant*

    --
    the only permanence in existence, is the impermanence of existence.
    1. Re:eweek = propoganda by linuxpaul · · Score: 1

      I've got no mod points, but I'd mark this "+5 Amen my brother"

      I think this is one of the pillars that props up the whole closed-source un-free broken-software cabal.

      Anybody who reads more than two issues of that trash should automatically receive a free T-shirt reading "Luser". They'll write any article their advertiser will pay them to, no matter how ridiculous and fact-free... "Punch Cards: The Future of NAS for the Enterprise"

      Also, try declining the "Professional Courtesy" rate of $0.00, these guys are like telemarketers. Two years later, and they are still filling my recycle bin...

      --
      Usage: fortune -P [-f] -a [xsz] Q: file [rKe9] -v6[+] file1 ...
  70. Why would they be "complex to manage"? by melted · · Score: 3, Interesting

    If anything, a single competent linux admin can run a LARGE set of Linux boxes with little to no effort. Create custom install scripts for "regular" boxes (Kickstart), point the boxes to your own package repository, enable nightly updates - there you go, half of the problems you'd have with "stock" windows (if you pay for SMS, windows will install shit for you, too) is solved right away.

    Then lock down the boxes for non-root accounts, put together a file server, and install windows 2003 with 10 terminal server licenses for the rare occasions when someone needs Word and OO won't do.

    This, of course, assumes that that you're only running Office or Java software on your windows boxes. If you have custom windows apps, shit becomes really complicated. Well, at least until BSA raids you for minor non-compliance. :0)

  71. Linux in midsize buisness by Anonymous Coward · · Score: 0

    I've been working in this Liquor store for about eight years now, around a year after I started working there, the old owner got a computer (for porn, internet, shopping, whatever)

    He later left to manage his other buisnesses, and a manager family member that worked there took over managing.

    They left the computer there, still with cablemodem (at buisness rate though) for porn and arab news sites.

    When windows was on the machine, they screwed it up at least every two days to the point where drastic things had to be done to make it work at all again, after a couple years I got sick of it, set them up with a Linux distro, got it all configured, auto-login, etc, to disguise those complexities from them (they are really, really, _stupid_)

    Anyways, it's been running on there for years and years now, they've never once messed it up or brought down the system,

    Linux is great for small buisnesses that need to protect themselves from themselves.

  72. Windows support not free either by Anonymous Coward · · Score: 1, Insightful

    Windows is cheaper than Unix, that's true.
    Linux is cheaper than Windows, that's true too.

    The hardware costs the same.
    The commercials softwares cost exactly the same.
    (i.e. Oracle on Linux or windows or HP is the same price... but yes Oracle is expensive)
    As for Linux , the OS is free.
    Most the tools surrounding the OS is free too.

    I work for a large company in the aerospace area we are around 23,000 employees. And most of the time when we use windows it is for "toys".

    For real computing we use Unix and more and more Linux.

    The ratio of Unix admin is around 1 for 20 servers
    The ratio of Windows admin is around 1 for 5 servers

    After paying vacations, benefits ... Guess which one is cheaper ? And it is more true with Linux.

    A good windows sys admin is not cheap.
    A Unix sys admin is not cheap either.
    But it takes less Unix sys admin than windows sys admin when you manage a 18,000 devices network.

    In my experience, the ROI on unix is proved to be a lot better.

    Anyway to conclude my point,
    I am still surprise that today, mid-size enterprises don't seem to understand that.
    Are they too much influenced by MS ?
    Do their analysis bias ?
    I don't know, but its their money, not mine :-)

  73. Re:They even tossed in calendaring.... in a survey by sphealey · · Score: 1

    > Not to go crazy on this one, but what is the big
    > deal is requiring your calendar and address book
    > be tied to your email client. I guess somewhere
    > along the line everyone got mixed up and decided
    > this is the way life should be.

    That is your opinion, which is fine. I personally prefer a Unix(tm)-type command-line-based e-mail app myself. But please recognize that 66% or more of Western office workers do not share your opinion, which is a large market.

    sPh

  74. The headline is priceless, too. by timothy · · Score: 2, Insightful

    I don't know whether Coursey supplied the headline (maybe some editor above him did), but it's one of the more Onionesque headlines one could see on a computer-centric Website.

    "Midsize Businesses Have No Use for Linux"

    Now say that again with a straight face, and wonder. This is stretch past even the stretches contained in the article that follows.

    Now, surely there are many businesses (for various reasons, of varying degrees of rationality), aren't currently using Linux. (Or Mac OS X, or any version of Windows past 98, etc.) However, even the very few data points I know of (check out NewsForge, any big IT publication, Dr. Dobbs, etc. for more and better) are more than enough to make clear that Coursey's article is the usual Coursey -- provocative if you're a pal, flamebait if you're offended, laughable if you think that he's sincere, trolling if you think Coursey knows he's egregiously distorting the truth. I go with that last one, but Hey, maybe he's just a big prankster.

    timothy

    --
    jrnl: http://tinyurl.com/c2l8yr / foes: http://tinyurl.com/ckjno5
  75. These Guys are Boneheads by sabat · · Score: 3, Insightful

    Linux is free but support isn't? Well clearly, these geniuses have discovered an OS that has free support. Microsoft is doing that now, right?

    I say this from professional experience in a small-mid-sized company: Windows complications are more common and more problematic than Linux's are. Windows has good marketing, but shit never works the way it's supposed to. And then you have to try and deal with a single-vendor platform to make it work.

    But let 'em keep using Windows. Eventually they'll figure out that the guys using Linux (or *BSD) are better, faster, and more secure than they are. These guys are just a little slower than the rest of us.

    Also: what do you think the odds are that these brain donors have Linux boxes running critical systems and don't even know it? Linux by stealth is really common; it's how I got Linux into my shop.

    --
    I, for one, welcome our new Antichrist overlord.
    1. Re:These Guys are Boneheads by DaveCBio · · Score: 2, Insightful

      The big problem is that it's not just the OS, it's the apps. Right now there are some good apps for Linux, but most don't have all the features that businesses might need. It's easier for most companies to buy off the shelf Windows apps than to pay someone to develop or tweak an exisitng Linux app.

    2. Re:These Guys are Boneheads by sabat · · Score: 1

      You have a good point; this is true. I am not sure that's what the objection is -- from the article, it appears that they honestly think it's easier to run a Windows shop because MS support is so good. Gak!

      --
      I, for one, welcome our new Antichrist overlord.
  76. Re:They even tossed in calendaring.... in a survey by Anonymous Coward · · Score: 0

    Are the mods crazy? "Offtopic"? The post was a direct response to a comment in the OP!

  77. Quote: (rebuttal) by jamonterrell · · Score: 0, Redundant

    Windows is not free, and neither is the support.

    --
    I can count to 1023 on my hands. Ask me about #132.
  78. Translation: by Alex+Belits · · Score: 2, Insightful

    "Executives in $250M/year to $500M/year companies don't know, what systems their engineers are running. If the company is smaller, executives likely know more about what they manage, and if the company is larger, it's an IBM client."

    --
    Contrary to the popular belief, there indeed is no God.
  79. No Windowz servers for this consultant. by qualico · · Score: 1

    Every chance I get, I boot Windows out the door; for any sized company.
    From my experience, anything *nix is the best choice for business critical.

    Further, converting those big Windows licensing costs into consulting/support dollars is a wise choice for any Linux capable consultant.
    The client benefits from lower overall support costs because the machines run so reliably.

    The consultant who sells Windows servers is probably some "accelerated" DeVry graduate who also sells Norton and McAfee for protection;
    (Kind of like selling someone a condom with a hole in it)

  80. English equiv. saying by CdBee · · Score: 1

    "A bird in the hand is worth two in the bush" - referring to hunting: Don't lose the animal you may already have captured by hoping for the larger one that is still free

    --
    I have been a user for about 10 years. This ends Feb 2014. The site's been ruined. I'm off. Dice, FU
  81. Re:They even tossed in calendaring.... in a survey by Cylix · · Score: 1

    Hrm,

    In my ldap auth setup, most users don't exist in the system at all, but just entities in ldap. The majority of the users are for samba pdc auth, but even so I tend to build the accounts with posix attributes as well.

    So yeah, the subsystem believes they are real users (they are... they just don't exist in flat files)

    In any event, I think that's pretty much the approach open-xchange is using.

    --
    "You should always go to other people's funerals; otherwise, they won't come to yours." -- Yogi Berra
  82. Conclusions don't match the data? by burner · · Score: 4, Insightful
    • Only 27 percent of respondents currently have Linux installed.
    • Almost half of respondents said they had "no interest" in Linux.
    • Of the companies where Linux is not already installed, 48 percent have no interest and an additional 15 percent are not sure.
    So let me get this straight, 1/4 of midsize businesses are already using linux, and another ~ 1/4 have interest in it. And the conclusion we're supposed to draw is that mid size companies have "no use" for linux?
    --
    MRSH-Recording device, corned beef sandwich with kraut, seafaring bird, and the foamy top of a beverage.
  83. minor quibble by scruffyMark · · Score: 4, Informative
    So to sum it up, 27 percent already use Linux and of those who don't more than half are interested in it, while an other 15 percent are not sure.

    Not quite right.
    100 % total - 27 % with linux = 73 % without
    of whom 100 % total - 48 % not interested - 15 % unsure = only 37 % of those without linux are interested
    73 % without linux x 37 % of them interested = 27 % without linux but interested

    I agree with your general point though - 27 % use linux, and a further 27 % are interested in it. 54 % are either using linux or interested it it. That hardly qualifies as "off the radar"

    --

    What is the robbing of a bank, compared to the founding of a bank? -- Bertolt Brecht

    1. Re:minor quibble by Anonymous Coward · · Score: 0

      Hi,

      Actually, the numbers are as follows. I made a mistake in the original press release stating that "Of those that don't have Linux installed..." when it should have read "Of the total responses...".

      Therefore, this was the breakdown:

      27% Installed
      48% Not Interested
      15% Not Sure
      10% Evaluate Within 3 Years
      --
      100% Total

      A couple of other points:

      1. The survey was entirely independent. We do not and will not take money from vendors for research.
      2. There were 1,422 respondents which gives a plus or minus 2.4%.
      3. We are NOT anti-Linux - we use Linux in our own environment. The report simply reporting findings from our survey - what our clients were telling us about their interest in Linux. We did not manipulate the data in any way. Also, the report did not comment on the technical aspects of Linux.

      I hope this helps to clarify some misconceptions.

      Davin Juusola
      Info-Tech Research Group

  84. Moderation help by linuxpaul · · Score: 2, Funny
    Linux is free, but the support for it is not.

    How do you mark an entire article "-1 Troll"?

    --
    Usage: fortune -P [-f] -a [xsz] Q: file [rKe9] -v6[+] file1 ...
  85. This is what terminal services is for. by Some+Random+Username · · Score: 2

    Set up a windows server to run these apps, and use terminal services to connect from your linux desktops. Or, if you have a huge amount of people needing to use it at the same time then terminal services isn't so hot, so use citrix.

    If you use citrix, you also have the advantage that you can have it so that people simply double click an icon on their desktop, and the app runs on the server, but appears in a window on their desktop just like with remote X apps. It works fantastically well, we use it for several old VB apps.

    1. Re:This is what terminal services is for. by Infernal+Device · · Score: 1

      But you really haven't solved the problem of complexity by using Citrix. You've added another layer, plus another layer or two of cost in time and support. Essentially, you're not saving anything.

      --
      "My God...it's full of trolls!"
    2. Re:This is what terminal services is for. by Some+Random+Username · · Score: 3, Insightful

      What complexity? In alot of cases it is WAY easier to run certain apps on a citrix server, even if its windows software and windows desktops, and this has been the case for years. The time savings of having desktops act as dumb clients that boot off the network and run all their apps remotely from servers is immense. Its so much easier to manage a medium to large sized network this way, and managing software upgrades is a breeze.

      And your savings comes from the time spent, you need WAY fewer admins to manage such a network. Also, you gain additional savings from the fact that you gain control of your infrastructure. You no longer have to upgrade hundreds of desktops when microsoft tells you to, often having to upgrade hardware too just to support the latest version of windows that provides no benefit.

    3. Re:This is what terminal services is for. by EnderWiggnz · · Score: 1

      you use citrix for old vb apps, and they work?

      --
      ... hi bingo ...
    4. Re:This is what terminal services is for. by jbolden · · Score: 2, Informative

      This has been Sun's argument for the last decade. The fact of the matter is it isn't true. Joe average users wants the ability to install his own software and use particular apps as much as the technical people do. They don't like administrative fascism any more than we do.

      When they are given a locked down environment work tends to migrate off the locked down environment to a completely uncontrolled environment (home systems, personal laptops, PDA's, physical notebooks...). Now thin client doesn't require fascism in fact it can allow for more freedom if each user has liberal permissions in their home directory but the fact is this requires support.

      There is no getting around high support costs and a high admin:employee ratio to actually support the business.

    5. Re:This is what terminal services is for. by plague3106 · · Score: 2, Informative

      This has been Sun's argument for the last decade. The fact of the matter is it isn't true. Joe average users wants the ability to install his own software and use particular apps as much as the technical people do. They don't like administrative fascism any more than we do.

      Um, it doesn't matter if they like it or not. They are using thier company's computers, not thier home computers.

      Of course, depending on job function the user may ligitimatly need to install apps...but it should be locked down so that said apps can't screw up the rest of the network.

      When they are given a locked down environment work tends to migrate off the locked down environment to a completely uncontrolled environment (home systems, personal laptops, PDA's, physical notebooks...).

      And such systems should be completely denied from accessng the network.

      Now thin client doesn't require fascism in fact it can allow for more freedom if each user has liberal permissions in their home directory but the fact is this requires support.

      This is probably true, if you can install apps to your home directory. In windows you can't yet, but *nix obviously it can be done. Of course if the app they install screws up thier home directory files, you'll still have to fix it. So even in that case it might be wise not to allow it.

      There is no getting around high support costs and a high admin:employee ratio to actually support the business.

      Sure there is; lock their systems down.

    6. Re:This is what terminal services is for. by Anonymous Coward · · Score: 1, Insightful

      Joe average users wants the ability to install his own software and use particular apps as much as the technical people do.

      I disagree with that. We have a pretty well locked down environment and of course some people complain but overall, it works great. We do not have problems with people trying to get around the system. All they want is something that works and we provide it. Maybe the non technical people you are refering to are actually somewhat technical. Believe me, I work with many completely non technical people and the lockdown coupled with our policies is not a problem for them and does not cause hate and discontent. We have 7 offices and about 4000 people scattered throughout the world. Every desktop and laptop runs and looks exactly the same down to the desktop wallpaper and the icons under the start menu. All software updates, upgrades and changes are done at the same time for everyone, every printer in the company has the same style naming convention and can be installed from a single common place on our intranet, there is one common phone directory application on all computers. Every office has the same relative phone numbers for things like X5600 for the IT help desk, the copy centers are X5700, the receptionist is X5800 and so on (X being a different first number depending on what office you are in), anyone from any office can log into any other computer in the company and it looks exactly like their own and will function no different thier own. This arrangement is much better for the users then winging it and they know it and it helps everyone including the IT department.

    7. Re:This is what terminal services is for. by jbolden · · Score: 1

      Um, it doesn't matter if they like it or not. They are using thier company's computers, not thier home computers.

      Of course, depending on job function the user may ligitimatly need to install apps...but it should be locked down so that said apps can't screw up the rest of the network.


      It matters a great deal in real life whether employees like their workplace and workplace rules. It can matter as much as 30% in terms of productivity. Now lock down computers don't compare to things like reasonable raises in terms of employee satisfaction but I've seen lots of shops where "tight networks" lead employees to waste huge amounts of time out of spite. They go out of their way to do things ineffeciently on the applications they are forced to use as a way to get back at management.

      Further you seem to have the attitude that the network is important in and of itself. The network exists to allow the subject matter experts to communicate with each other and the systems containing subject matter data. If those communications don't result in useful output at high levels of productivity who cares about the network?

      More importantly the critical network should never be vunerable to a end user desktop. End user desktops should always exist in some sort of DMZ between the outside world and the critical business systems (similar to the way you handle the database for a webserver).

      J- When they are given a locked down environment work tends to migrate off the locked down environment to a completely uncontrolled environment (home systems, personal laptops, PDA's, physical notebooks...).

      And such systems should be completely denied from accessng the network.


      Which makes they uncontrolled. What's your backup strategy for critical data being stored on database XYZ on some SME's home laptop? How do you find the contact list from a sales guy who was fired who keeps this information in his PDA? What is your source control policy for a developer who uses tools from home because he can't get the ones he likes at work.

      You have a wonderful network, it just doesn't happen to have the business data on it.

      J-Now thin client doesn't require fascism in fact it can allow for more freedom if each user has liberal permissions in their home directory but the fact is this requires support.

      This is probably true, if you can install apps to your home directory. In windows you can't yet, but *nix obviously it can be done. Of course if the app they install screws up thier home directory files, you'll still have to fix it. So even in that case it might be wise not to allow it.


      Why? Lets say that an employee manages to screw up their home directory and a help desk guy loses a half-day fixing it. Lets say this happens to each employee 1x per year (a pretty bad case). So we are talking what an extra $200 per employee in a worst case scenerio. That's chicken feed compared to what real problems can cost after data migration occurs. Basically that's the same or less than the cost of an employee one time per year getting frustrated with network admin and goofing off the second half of the day.

      And lets not even talk about the real fun projects like trying to retake control of these applications once they migrate off the main IT systems. You can burn up man years by the dozen on these projects.

      J - There is no getting around high support costs and a high admin:employee ratio to actually support the business.

      Sure there is; lock their systems down.


      Reread the part about supporting the business. The network ain't the business.

    8. Re:This is what terminal services is for. by jbolden · · Score: 1

      It may be you are actually providing a high level of support in a locked down environment with all the customization necessary. If so then great. Absolutely people would rather have IT handle all their technical hassles for them. The original poster was someone denying that non technical users are entitled or capable of having technical hassles.

      If you aren't customizing then I suggest you start traveling to a few of these locations (pick ones you need visit anyway but don't usually go to). Make them feel comfortable telling you about their work processes. Find out what people are actually doing. I think you will be surprised. My guess is you have already had data migration. People are seem happy not to have custom apps because they do have custom apps. You may find that remote managers

      The only thing you mentioned are pretty corporate stuff. I suspect they think of the system you administer as "corporate's system" and "their system" is something else. They have no sense of owndership of your system so why should they be upset?

      How is the marketing department getting support for the arty applications? How about the 10 different sales guy who all need different types of contact management? What about the programmer who is doing an app that requires real calculation and needs Matlab? Oh and lets not forget the guy in purchasing who is using an extension to Excel... How are they doing this?

    9. Re:This is what terminal services is for. by tftp · · Score: 2, Insightful
      Joe average users wants the ability to install his own software and use particular apps as much as the technical people do.

      They can want all they want, but they are not allowed to. The reasons are many, such as licensing, and possible conflicts with other business-critical applications. They can go home and play sysadmin there.

      work tends to migrate off the locked down environment to a completely uncontrolled environment (home systems, personal laptops, PDA's, physical notebooks...)

      One can be easily fired for copying company's files onto employee's own media and taking it home. Do you really think the company's property (Valve's source code, as an example) should be laying around on personal computers, where anyone can help himself to it?

      There is no getting around high support costs and a high admin:employee ratio to actually support the business.

      That's defeatism. Give every employee the s/w that s/he needs and lock it down. Let them then explain why an accountant needs PhotoGallery or Microsoft Messenger.

    10. Re:This is what terminal services is for. by jbolden · · Score: 1

      I'll pick your example. Some paper documents were scanned in as .tiff files. They may very well need various .tiff reading programs and their extensions to look up historical data. I could very easily see a accountant wanting software to organize images and be able to scan snapshots of these images.

      More importantly I tend to think the accountant doesn't need to justify himself to me. My 5 year old doesn't live under those sorts of rules I would never treat a peer like that.

      J-work tends to migrate off the locked down environment to a completely uncontrolled environment (home systems, personal laptops, PDA's, physical notebooks...)

      One can be easily fired for copying company's files onto employee's own media and taking it home. Do you really think the company's property (Valve's source code, as an example) should be laying around on personal computers, where anyone can help himself to it?


      Are you saying it doesn't happen or it shouldn't happen? I'm addressing does not should. I think you are living in the fantasy land of should=does. People don't like being bossed around. Either you end up firing everyone in your organization with any backbone (which creates much more serious problems than IT headaches) or you realize that rebellion against rules is probably a good indication that the rules are either flawed or poorly justified.

      If you are asking me my opinion regarding should I tend to believe in the concept of stakeholders which has gone out of fashion lately. Valve doesn't exclusively own the source code, rather its a common property between: the corporate shareholders, the bond holders, executive management, the other employees and the community at large. The shareholders have a responsibility to see the global picture and act wisely, the bond holders a responsibility to temper the enthusiasm for growth with the wisdom of experience, the executive management to faithfully carry out the direction of the direction of the board and to truthfully inform the board and the community about the status of the company.... I don't buy the modern version:
      executives -- pillage the company for anything you can get your hands on
      employees -- day labors who happen to be renewed fairly regularly
      shareholders -- mislead some sucker and dump the shares on him when he buys your misinformation
      bondholders -- sucker the company into taking on enough debt so that they can never make a profit and bleed the company dry

      call me old fashioned. So no I think Valve should be creating a reasonable security policy regarding source that has the support of the employees (in this case primarily developers) and at the same time addresses their concerns; while at the same time addressing the concerns of the bond holders and the shareholders regarding possible loss of IP. And yes this might take several meetings to work out fully, but at the end you have a policy that doesn't need enforcement because everyone thinks its a good policy.

      I don't think your method where some network/system/helpdesk admin unilaterally makes these choices with nothing but contempt for the employees effected by them, "They can want all they want, but they are not allowed to" should have the final say.

      So you want to keep talking about should and ignore does or not?

    11. Re:This is what terminal services is for. by tftp · · Score: 1
      More importantly I tend to think the accountant doesn't need to justify himself to me.

      True if you are her peer, untrue if you are her boss. The manager has to know what's going on, that's his primary duty.

      I believe you are of opinion that the boss must allow complete freedom to employees lest they become unhappy. Well, I subscribe to a slightly different set of teachings: "Here is the workplace, and here you work, and here are your tools, let me know if you need anything else to do your job better." If the employee needs that something else, it will be provided. We don't monitor Internet browsing, for example, for any purpose, and I believe it is essential for relaxation. But the policy does not allow installation of any unapproved software, since it comes with way too many problems.

      Are you saying it doesn't happen or it shouldn't happen?

      Shouldn't. How can I claim that it doesn't happen if clearly facts exist that it does?

      People don't like being bossed around.

      That includes bosses, who don't like when an employee tells them what privileges he decided to take today. Cooperation is the key, where everyone understands that he is not the center of the Universe. Some bosses and some employees, however, believe that they are such a center.

      rebellion against rules is probably a good indication that the rules are either flawed or poorly justified.

      I agree to that.

      Valve doesn't exclusively own the source code, rather its a common property between...

      I believe Valve is all that that you listed and I replaced with an ellipsis. It's not the building, and not an employee, and not the CEO but all of them plus their cash reserves, their stock, their ideas etc. That combined entity - which is exactly called a corporation - owns the source code (at least the portion that they wrote themselves; I of course exclude 3rd party code.) The test for that is simple: ask yourself who has right to license this code, or to sell it in any form? That entity is the owner.

      So no I think Valve should be creating a reasonable security policy

      We agree here.

      I don't think your method where some network/system/helpdesk admin unilaterally makes these choices...

      I see where the misunderstanding is. You think I believe a sysadmin (of BOFH type) is entitled to set up such a policy? No, of course not. This is done as part of standard company policies that you read and sign off when you get hired. It's the same Employee's Handbook where you promise not to harass people, not to take drugs at workplace - and in particular not to remove items from the premises without proper authorization.

      And some people, those who travel, do get the authorization implicitly - because their whole purpose is to take the source somewhere on the company-owned laptop, and to work with it there. These people are instructed about proper encryption methods, so that if the laptop is lost the code does not automatically get disclosed.

      However if an employee decides to copy a product source tree onto his home computer, without permission, for any purpose, this clearly raises some brows. His home computer is not secured, and who knows what friends he invites? If I were one of shareholders, for example, I would definitely say no to such copying - because it does not serve any legitimate business purpose, and presents obvious dangers. If an employee signed off on a company policy that forbids such things and then he did it - let me tell you, he is in trouble.

    12. Re:This is what terminal services is for. by jbolden · · Score: 1

      I don't think you are the boss of an accountant. Your previous message certainly had a strong impression that and the original post left no doubt this was coming from an IT perspective. Accountants don't generally direct line to IS/IT.

      Now if the policy is that employees need manager approval to use job related software that's not unreasonable. A direct line manager's approval prevents most abuses and keeps the authority where it belongs in the business units. I don't have any problem with that policy but it wasn't the one being discussed (look up 2 levels).

      I don't employees need "complete freedom" and I said the exact opposite. I think they need their opinions respected and their voices heard the "tough shit I'm IS and I make policy" position will make them unhappy. Respect and resonable provisions to alter policy which is obstructive to core business function is not "complete freedom" its focusing on the job not IT's ego.

      Now you seemed to have agreed with my position, that in the situation where the network admin is failing to serve the business community so as to reduce his own workload data migration is likely to occur.

      Finally on your issue of source code:
      ask yourself who has right to license this code, or to sell it in any form? That entity is the owner.

      Very good question.
      Executives generally have this right.
      However the shareholders can invalidate the sale if they believe it exceeded executive authority
      Bond holders can invalidate the sale if they believe it damages the collatoral the business is based on and is part of an attempt at asset washing (they have the burdon of proof here)
      Any contract of any type is subject to the enforcement of the community at large.

      And to execute the sale succesfully in any meaningful way requires the assistance of the employees.

      So I'd say the stakeholders are the owner, in a more meaningful sense which was my point.

    13. Re:This is what terminal services is for. by shmlco · · Score: 1
      Sure there is; lock their systems down.

      Unfortuantely, too many lazy sysadmins think that's their job; preventing the end user from adding to their workload.

      They forget, however, that they are NOT the high priests of the network and that their job function is a SUPPORT role in a company.

      --
      Any sect, cult, or religion will legislate its creed into law if it acquires the political power to do so.
    14. Re:This is what terminal services is for. by plague3106 · · Score: 1

      Users do NOT need to install their own apps; if they have a ligitimate need for one, IT should install it and lock it down appropriately as well.

      IT is supposed to support the company, but that doesn't mean users get to do whatever they want.

    15. Re:This is what terminal services is for. by plague3106 · · Score: 1

      It matters a great deal in real life whether employees like their workplace and workplace rules. It can matter as much as 30% in terms of productivity. Now lock down computers don't compare to things like reasonable raises in terms of employee satisfaction but I've seen lots of shops where "tight networks" lead employees to waste huge amounts of time out of spite. They go out of their way to do things ineffeciently on the applications they are forced to use as a way to get back at management.

      Said employees are not valuable to the company and should be promptly terminated. those employees will likely find something else to bitch about; the truth is they are lazy and self important, and are quite good at wasting time and then finding justifcation for it.

      Further you seem to have the attitude that the network is important in and of itself. The network exists to allow the subject matter experts to communicate with each other and the systems containing subject matter data. If those communications don't result in useful output at high levels of productivity who cares about the network?

      So you can't possible have a secure network that allows users to get their work done? Sorry,your logic is way off. There's a difference between not having apps you ligitimatly need and letting users install anything they download off the net. As i stated before, what users need depends on their function.

      Which makes they uncontrolled. What's your backup strategy for critical data being stored on database XYZ on some SME's home laptop? How do you find the contact list from a sales guy who was fired who keeps this information in his PDA? What is your source control policy for a developer who uses tools from home because he can't get the ones he likes at work.

      How would said employee create mission critical databases on their home laptop to begin with? Why are you letting employees keep contact info on thier home PDA to begin with? If the employee needs a PDA, one should be suppiled by the company. Again, if thats what your employees are doing, they should be fired.

      The most likely way you got into that situtation is that you didn't lock out outside laptops and PDAs to begin with.

      You have a wonderful network, it just doesn't happen to have the business data on it.

      If employees are not using the network to store company data, and instead store it on thier home computers, they should be fired.

      Why? Lets say that an employee manages to screw up their home directory and a help desk guy loses a half-day fixing it. Lets say this happens to each employee 1x per year (a pretty bad case). So we are talking what an extra $200 per employee in a worst case scenerio. That's chicken feed compared to what real problems can cost after data migration occurs. Basically that's the same or less than the cost of an employee one time per year getting frustrated with network admin and goofing off the second half of the day.

      And lets say you have 400 employees; thats $80,000 / year wasted because you let employees do stupid things that you could have prevented. $80,000 isn't exactly chicken feed as you claim. At one firm I worked that, thats easily an entire client project bill; so now you've let an entire project be done soley for covering losses created by out of control employees, you're in the hole now (since you still had to pay the employees for building the program too).

      And lets not even talk about the real fun projects like trying to retake control of these applications once they migrate off the main IT systems. You can burn up man years by the dozen on these projects.

      Projects should NOT be migrating off the IT systems to begin with. There's no reason to bring your personal laptop to work. There's no reason to hook your personal PDA up to your work computer.

      In all seriousness, I've never heard of employees doing what you describe. If they are, they should be promply fired.

      Reread the part about supporting the business. The network ain't the business.

      I agree, but you need to understand that there's a difference between providing what employees need versus letting them install anything they want on their workstations.

  86. Softwear by tepples · · Score: 1

    Does that come in a size nine? :)

    I'm not familiar with the numbered sizes, but you can buy Mozilla Firefox softwear in small, medium, large, and XL.

    ObTopic: Mozilla Firefox software and other cross-platform applications are useful as a gentle method of training users on GNU/Linux compatible apps before switching them to GNU/Linux.

  87. Have you reported the bugs yet? by tepples · · Score: 2, Insightful

    mid-sized business use midrange apps. E.g. Forth Shift, Visual Manufacturing, etc. Which were written in the late 80s/early 90s. For the Windows API.

    Have you reported the incompatibilities between Wine and those apps both to the Wine developers and to the app developers?

    1. Re:Have you reported the bugs yet? by tftp · · Score: 3, Insightful

      There is no way in hell *anyone* can trust WINE to run such a business-critical application. A failure of a database that runs the factory or the warehouse can easily cost $100,000 per hour. Cost of Windows OS is not even a factor here.

    2. Re:Have you reported the bugs yet? by IamTheRealMike · · Score: 1
      Uh, why not? You're running an implementation that you can see the source to, so the only difference is that presumably you've been doing it on Windows for longer and therefore trust it more. But Windows is not a static thing (or shouldn't be) - there are patches for it all the time. So why don't you trust a stable, tested codebase that you control and don't have to patch for security every Tuesday, but you do trust Microsofts equivalent?

      I think you are generalising a bad experience with broken packages and consumer software up to everything, which isn't valid.

  88. Ahem, check the author by freezin+fat+guy · · Score: 4, Insightful

    Coursey is a familiar open-source basher and well used to distorting the picture. He has even been quoted as saying that commercial software firms do the innovation while open source mostly copies. This myth has been well debunked before but in case you missed it consider MS and tell me:

    who "innovated" DOS, gui computing, windowed applications, mouse based ui, menus, word processor, spreadsheets, email client, address book, database... you get the picture. Such willful ignorance of the facts is quite staggering and makes for good reading/flaming.

    Which causes me to wonder if Coursey really believes what he writes or if he's just there to create reaction. eWeek has more than a few OSS fans and Coursey knows he's kicking the nest. Maybe he's just having fun?

    1. Re:Ahem, check the author by ivoras · · Score: 1
      consider MS and tell me:

      who "innovated" DOS, gui computing, windowed applications, mouse based ui, menus, word processor, spreadsheets, email client, address book, database... you get the picture. Such willful ignorance of the facts is quite staggering and makes for good reading/flaming.

      Microsoft didn't, but neither did the 'open-source community'. People paid to research and/or brainstorm did.

      Now, point me to a paid open-source think-tank so I can enlist :)

      --
      -- Sig down
    2. Re:Ahem, check the author by cpghost · · Score: 1

      who "innovated" DOS, gui computing, windowed applications, mouse based ui, menus, word processor, spreadsheets, email client, address book, database... you get the picture.

      • DOS: developed from CP/M, not an OSS project.
      • gui, windows, mouse: developed at XEROX PARC as a research project. Not OSS, but paid for commercial research.
      • menus (pull-down menus?): SAA architecture, developed by IBM. Not open source.
      • word processors: multiple vendors. Even Emacs came as a replacement for a non-OSS editor.
      • spreadsheets: VisiCalc et. al.: not OSS.
      • databases: Cobol-based ISAM databases and first SQL-based RDBMS were certainly NOT open source! Again IBM et. al.
      --
      cpghost at Cordula's Web.
    3. Re:Ahem, check the author by freezin+fat+guy · · Score: 1

      Hmm, I see I didn't relate part of my point that well...

      Indeed none of the examples were originally open source inventions; my point is that although the computing public (and some tech editors) associate all of the above with MS, they are not MS inventions either.

      I would challenge Coursey and his cohorts when they assert that only traditional software models used by big companies allow innovation. If the largest fish in the pool freely borrows from the ideas of others it would seem strange to challenge the fact that software "innovations" generally evolve.

      There is no doubt that funding frees up the time and resources necessary to get some impressive projects off the ground. As far as this industry is concerned, open source is still the new kid on the block. An increase in corporate sponsorship will only increase the number of innovations coming from this sector as well.

  89. No need to spin this one by scruffyMark · · Score: 1
    Really, just look at the numbers they quote: 27% of midsize companies use Linux. Of the remaining 73% who don't, 100 - (48 + 15) = 37 % are interested doing so, meaning 73% x 37 % = 27 % of the total don't use Linux but are interested.

    So, to sum it up, 27% of midsize businesses use Linux, and a further 27% are interested in doing so. 54% of midsize businesses either use Linux or are interested in doing so.

    Surely the ones "spinning the results" would be those who would take the results to mean Linux is "not even on the radar" for midsize businesses, when in fact a minority according to their own results have no interest in using it (or are unsure).

    --

    What is the robbing of a bank, compared to the founding of a bank? -- Bertolt Brecht

  90. Acme vs. FlyByNight by tepples · · Score: 1

    Someone trusts Acme Security for a nightwatchmen because they have a reputable business. However, that same trust should not be implict for FlyByNight Security.

    "Reputable business"? Tell that to Wile E. Coyote, who has had to RMA more Acme products than you can imagine.

  91. You are missing an important point. by Some+Random+Username · · Score: 1

    Unix admins are almost always as good at windows as a windows admin, plus have the unix knowledge. A unix admin for 40-60K will be able to replace the existing windows admin, not just suppliment him/her. And every competant windows admin I have ever come across has been perfectly capable of learning unix very quickly, so if they don't want to replace their admin they can simply train them. The fallacy of windows admins being cheaper and unable to admin unix machines is only true if you have incompetant windows admins.

  92. Omg - Free Windows Support by Anonymous Coward · · Score: 0

    F1
    Nice, I just saved you a lot of money.
    Does this mean I am an MCSE now?

  93. "Googling or calling the vendor"? by tepples · · Score: 1

    I have yet to encounter a problem in Linux that can't be resolved by googling

    It may be easy for you, but it's not as easy for other people to find just the right keywords to make Google return relevant results. Yes, that makes you valuable as a sysadmin. Besides, what if you can't get to Google because you have trouble getting the networking hardware to respond?

    or calling the vendor.

    Some vendors, when telephoned, often refuse flat out to provide GNU/Linux drivers for existing paid-for hardware or to provide support for running an application in Wine.

  94. The English equivalent :) by Anonymous Coward · · Score: 0

    "There's a saying in spanish "mas vale malo conocido que bueno por conocer" which roughly translates to "better something bad that is known than something good that is unknown" (don't know if there is some saying in english similar to it)"

    There is an English expression to say the same thing: "Better the Devil you know than the Devil you don't." (That is, a known evil at least has limits you're aware of and can work around; an unknown evil may surpass those ;))

    Cheers,

    timothy (just not logged in at the moment ;))

  95. What makes custom windows apps so complicated? by Some+Random+Username · · Score: 1

    You already know about terminal server obviously, so what's the problem with custom windows apps?

  96. Maybe it's because it doesn't suit their needs. by 1shooter · · Score: 2, Interesting

    Ever try to get a non-postscript printer to work on Linux? Some work but many are nearly impossible to get working. What good is a free OS if you have to go out and buy a bunch of new printers. There are other issues but this is bigger than you think. Many offices still run on paper and if you cannot print then no matter how superior it may be in other ways, it is useless to them. I dislike Windows but nearly any old printer can be used effectively and until this problem is solved, Linux will have trouble penetrating that market.

    --
    6F 9E A9 1E 96 9F 74 27 ED B8 81 6D 0C 4E 1E 78
    My other Sig is a 229.
    1. Re:Maybe it's because it doesn't suit their needs. by The+Cisco+Kid · · Score: 1

      Anyone that makes a printer that is incapable of understanding postcript, or at least PCL, should be shot. Or at the very least, *document* the language that they do speak.

      Tons of printers work fine. The only problems come with what I'll call 'Winprinters' which are specifically and intentionally designed to work *ONLY* with windows - the printer is missing vital functionality to be truly considered a 'printer', and the missing bits are provided by a proprietary software app that runs only on windows - and the mfr's refude to document the tech details of the communication between that proprietary bit and the printer itself.. You generally want to avoid these printers, even if you do run Windows - they are utter crap.

      For more info see http://linuxprinting.org/

  97. Don't they mean $25M to $500M? by rve · · Score: 2, Insightful

    Is a business with a turnover of about $200 million really considered a small business in the US?

  98. Re:They even tossed in calendaring.... in a survey by Anonymous Coward · · Score: 1, Insightful

    As a side note, I can't believe people actually like Outlook. The damn POS is so confusing, I wonder how people actually get anything done using it.

    Not only that but Outlook management demands a huge amount of time from the individual users. Outlook starts to run very poorly (if at all) once you have too many emails in your box so most modern office workers are specifically trained to use their email in a non-intuitive and inefficient way (delete as much information as possible, do not keep records, print stuff out and file it etc).

    In a world where 1GB of storage can be had for less than 50 cents, it is ironic when an employee wastes a few hours every month deleting a few hundred KB of email so that their "productivity" application will continue to function.

    Of all the phenomena I've seen in the industry over my career, none have been as inexplicable as the continued success of Outlook/Exchange. I once worked in an R&D center for an F100 company that had decided to go to Outlook. By the time they completed the rollover, our facility had spent enough money on the conversion alone to keep the existing service running for over a century, the ongoing costs were going to include at least 10x as many servers and more than 2x as many support staff and there was NO operational benefit. They briefly experimented with the resource scheduling system but the old pen and paper way turned out to work better. Many staff, used to a functional email system, had to delete enormous amounts of information (did I memntion that we were an R&D facility?). Finally and most ironically, more than half the staff had Unix workstations so 1) half the staff couldn't even use Outlook and 2) half the remainder had to be issued Windows laptops so that they could.

    Suffice to say, that facility no longer exists and the company is now a 2nd rate player on a long slide to oblivion.

    I've spent a lot of time thinking about this lately and I'm no longer worried about MS's domination. In every case where I've seen two competing companies where one is using Linux/Unix infrastructure and the other Win-based servers, the Unix company ALWAYS has lower IT costs and greater productivity. You can produce all the studies you want but ultimately, the company who's actual costs are lower and who's actual systems are more reliable and less of an obstacle to the mission will win in the market. It's sad that the dinosaurs will never even know what killed them but that's evolution for you.

  99. Re:They even tossed in calendaring.... in a survey by Saib0t · · Score: 2, Informative
    Let me share my "adventure" about calendaring with you...

    I'm IT manager for a a relatively small company, with 20ish salespeople on the road, trying to sell our (one shot) product. My company uses exclusively linux (SuSE 9) servers except for our accounting software, about 20 (yep, 20) of them. mail, printing, file sharing, firewalls, VPN, ...

    Well, we decided to outsource the appointment taking for our salespeople to another company and provide our salespeople with PDAs to sync with their calendars instantly because the less time they spend on the phone trying to get an appointment with customers, the more they sell, logical...

    So I went shopping for some linux distro that actually provided outlook connectivity (these damn PDAs don't have anything but outlook on them it seems).
    After being fooled by (SUSE) Novel OpenExchange and their advertised "Seamless integration" with Outlooks (from Outlook 98+, their website advertises), I had to come to the conclusion that there was seemingly no linux distro that provided that kind of functionality.

    My solution is now either to get one of these windows boxen with exchange on it or outsource the calendaring connectivity as well...

    This need of mine is a real need, and not just fancy wishes based on nothing but comfort as you seem to imply, after all our other 30ish employees are very happy with sunbird but in this case, it's not an option...

    Oh, and by the way, the "outlook connector" of Open-XChange works on about 50% of the windows XP machines, not all of them...

    These two aspects (accounting and calendaring) are the points that prevent me from providing linux on the desktop throughout the company, everyone already uses firefox, thunderbird, sunbird, OO.org(except for the odd excel thing openexchange can't handle). Linux is cool, but it's not yet fully ready for all my needs...

    --

    One shall speak only if what one has to say is more beautiful than silence
  100. Re:They even tossed in calendaring.... in a survey by GundyRage · · Score: 1

    You really should scope out hula.
    Very smooth and getting better fast. Lots of cool things happening around it. LDAP backend coming soon. Based on Novell's NetMail.
    Enjoy.

  101. Hosting? by BritneySP2 · · Score: 1

    It surprises me that hosted computing services are not as wide-spread as they could be. The IT infrastructure of a typical small or midsize business can and should be outsourced: broadband is not a problem these days, and, I assume, Linux would play better (than Windows) in an environment based on the use of thin clients that are not expensive to set up or maintain.

  102. Misuse of "comprise" by SysKoll · · Score: 2
    Unfortunately, companies of this size comprise the bulk of American business.

    A side remark: "comprise" is a synonym of "include". The author means "companies of this size compose the bulk etc.". These latinates are not equivalent.

    You can say:

    • A set is composed of elements
    • A set comprises elements
    • A set is made of elements

    Don't say "is comprised of", which is to English what "Microsoft security" is decency. :-)

    --

    --
    Mad science! Robots! Underwear! Cute girls! Full comic online! http://www.girlgeniusonline.com/

  103. Wonderful really by McNihil · · Score: 0

    Good for the mid sized not to see the writing on the wall. Once these mid sized were small busineses and I can without hesitation say that todays small businesses have greater stamina than the half old mid sized have to survive. Ignoring technology is not good. Wasteful usage of investor money is not good. So all in all it will be their own downfall. Problem is that they have already spent way too much in MS/Big Iron solutions that they have already shot themselves in the foot. I am personally not even flabbergasted at their position because their solution was done by idiots for idiots. The smart will prevail unless someone like Stalin culls the business climate.

  104. You won't get fired for it... by Brent_Edwards · · Score: 3, Insightful

    I heard a saying some time ago "You won't get fired for choosing IBM. I think you can easily say the same about Microsoft. Many managers deal with consistant problems, missed deadlines, etc and would get questioned to no end if they were using (publicly) a cheap (inexpensive) or free solution. In my experience managers would rather not take the risk of a cheaper solution having issues, and not having a clear direction to point a finger if something was to go wrong. I often hear things from my management like "Microsoft is helping us work through this issue", in reality it's not a Microsoft problem at all but it gets the manager off the hook.

    I have found the easiest way to get Linux into business is just do it, and do it quietly. It's very hard to say "Can't we do x with Linux?", but much easier to do it quietly then when the day comes up where a manager suggests a Microsoft solution to x you can say well we are already doing that with Linux and it's much cheaper (all costs considered) than the Microsoft solution. Try doing this the other way around and you will get shutdown 9 times out of 10.

    1. Re:You won't get fired for it... by Dirk+the+Daring · · Score: 1

      "It's easier to apologize than ask permission."

  105. Re:They even tossed in calendaring.... in a survey by Cylix · · Score: 1

    Well,

    Most office drones don't ask for that configuration per say... they just want certain things... outlook happens to have those and suddenly its not those features they want, but its outlook functionality. Actually, I have had more then a few feature requests for things outlook doesn't have. When you can pose the question, "What do you need in your day to day routine or what would make things easier|more efficient?" You really would be surprised what the brighter bulbs say.

    Breaking the outlook mentality was my first approach, but the tools available at the time did not fulfil our feature list. Though I have to say, I had some good progress patching up the cvs of moregroupware at the time. When it came to a review we decided to wait for things to mature and continue to use our current infrastructure.

    --
    "You should always go to other people's funerals; otherwise, they won't come to yours." -- Yogi Berra
  106. Someone made the amazing discovery... by Len+Budney · · Score: 1

    That a business that already has 10,000 windows boxes deployed is reluctant to perform 10,000 Linux migrations? Why, that's amazing!

  107. try Win4Lin by alizard · · Score: 1
    http://www.win4lin.com/ It'll run almost any Windoze app.

    Plus, Windows is amazingly stable if one is only running 1 or 2 windows apps at a time with all the other customary desktops apps running in native Linux. Deciding to run it is probably the best computing decision I've ever made.

  108. Never asked my company!!! by Anonymous Coward · · Score: 1, Interesting

    Why don't these dorks ever ask my company? 1800 total employees. 250 desktop users across 24 locations in the US and Canada and *ALL* desktops are either LTSP diskless workstations or a few are actually disked.

    All of the Winblows sys admins I know can't believe how lucky I am to be able to handle updates, upgrades, problems and how LITTLE it costs to do so...

    I love to get the MS sales saying, "we want to help you with you software costs"... after I stop laughing at them, I take a deep breath and laugh for a while longer.

  109. Who indeed. by Anonymous Coward · · Score: 0

    "Well, who do you think the sysadmins are working for?"

    I work as an IT director for a large transportation company, and I ask myself that every day. Its a damned good question, and one that appears to be unanswerable.

    And no, I'm not joking. Not even a *little*.

  110. Re:They even tossed in calendaring.... in a survey by man_of_mr_e · · Score: 2, Informative

    If you don't understand the email/calender relationship, then you don't understand even the most basic parts of it.

    Apart from the fact that people don't like having 5 or 6 apps running all the time and getting in the way (think alt-tab and having it cluttered with apps you have to run all day like email, calendering, etc.. to get full use out of them), email integration provides an eays way to invite and manage meetings.

    I create a meeting and email the invites to the attendees. They click a single button to add that meeting to their calendar if they accept, or to decline (automatically informing MY calendar that they declined). If I reschedule the meeting, then everyone is automatically sent out reconfirmations, which again get automatically updated when accepted or declined.

    With seperate calendaring, I have to manage the meetings (or assign someone to manage them). Integrated works much better.

  111. Re:They even tossed in calendaring.... in a survey by Cylix · · Score: 1

    Since we are only in a review process for open xchange the outlook connector problem could be interesting to solve. The painful problem I've had in the past is due to variances in the ldap structures the various versions of outlook and outlook express support. Somewhere, sometimes ago, someone documented some various differences. Note, this wasn't even regarding the connector.

    The trick for me was configuring ldap with an sql backend and my ldap tables were created upon request. (additional overhead, but it cannot be helped)

    At no point did I mean to imply it is a petty need. It's a problem I face currently and thus I've delved a good bit into the subject.

    Building most everything from the ground up, I have had the luxury of standarizing on software deployments.

    The PDA problem is going to be interesting, but our sales force is not to that point. Mainly because the product doesn't ship more then 2 weeks from contract signing and they don't necessarily need to sell in quantity.

    I still do have windows servers on the network and I honestly think it's a bit of a pipe dream to be a 100% linux shop here. (Sometimes you are forced to go with a less expensive product and your vendor lies about linux support... I kid you not)

    In any event, my original complaint was only regarding the "eggs in one basket" mentality and your particular situation looks to be the resultant of attempting to implement a still fairly young project into an existing shop.

    Here, I've tried to ensure we are not tied to a specific implementation, as I look for feature sets that ensure we have the ability to build upon what we are given and manipulate that data through exterior methods if warranted.

    So far... everything is working out... still more problems to tackle though.

    --
    "You should always go to other people's funerals; otherwise, they won't come to yours." -- Yogi Berra
  112. give it some time by cg0def · · Score: 1

    Novell's linux distribution is oriented exactly towads mid to lage companies. However the distribution is not in it's prime stage yet but in about a year there would be a viable option for mid to large companies to try. Unlike Windows NLD is designed for the corporate world and nothing but the corporate world. Also right now there isn't a single mid to large company in the US that does not use at least one Novell produt. Novell know that very well and they would have never devoted tons of money and developers to the new OS (for them) if there wasn't well over 50% for success. So give it some time and you will see a lot of larger companies switching over to linux. There are different reason for different markets though. You can't even think of pitching linux to a large company with the promice of saving some money. Those companies hate changes and uncertanty because it causes them to loose lots of money on the stock market. (i.e. less investors and less potential for growth) However for many of those companies switching from a flacky windows to a rock solid novell is a very good option and this is ecavtly the way that Microsoft and Novell are known in those circles.

  113. Re:They even tossed in calendaring.... in a survey by zCyl · · Score: 1

    most people equate email with Outlook

    Hmm, from what I see, it seems that webmail has taken the market. Everyday people seem to primarily use free webmail sources, since it stays constant when they change providers. Organizations now seem to be shifting or seem to have shifted toward webmail, since it's accessible from any location, and it keeps people in contact even if they travel and move about.

    I don't think Outlook can even come close to competing with this level of mobility.

  114. Re:They even tossed in calendaring.... in a survey by Art+Tatum · · Score: 1
    That said, I work in a Mac shop and we get that already with Mail.app, iCal, and the Address Book, so you're right that it doesn't require tight integration.

    GNUstep does this too with GNUMail.app and AddressBook.app, which come from two different developers but communicate through the Services menu.

  115. I READ THIS ON NEWSFORGE LAST WEEK by Anonymous Coward · · Score: 0

    It's all a great big fucking pile of FUD, no matter which side it's coming from.

  116. Re:They even tossed in calendaring.... in a survey by NanoGator · · Score: 1

    "Not to go crazy on this one, but what is the big deal is requiring your calendar and address book be tied to your email client. I guess somewhere along the line everyone got mixed up and decided this is the way life should be."

    It all runs through exchange server. Other people in your groop, for example, can see your calendar or ToDo list.

    Also, it means only one app to sync your PocketPC with. It works pretty well, and yes, it's useful even if you don't have an Exhange server.

    "It would be nice if Evolution had a win32 port."

    That'd be nice. I have yet to find a suitable Outlook replacement (Note: NOT Outlook Express) with the features I mentioned above. Info appreciated.

    --
    "Derp de derp."
  117. No... by Mr.+Underbridge · · Score: 1

    Microsoft now supplies free IT employees with their expensive OS?

    No, but it is superficially easier to install and manage until you have some virus-related calamity.

    I can understand thinking Windows is cheaper until you have some virus infestation or general system corruption, but after that it's unconscionable.

    1. Re:No... by Beatbyte · · Score: 1

      No, but it is superficially easier to install and manage until you have some virus-related calamity.

      You can't make the argument that linux is hard to install anymore. It's just as visual and easy as Windows. The only difference is linux installation can be more complicated if you go off the beaten path and want some weird custom setup.

      I can understand thinking Windows is cheaper until you have some virus infestation or general system corruption, but after that it's unconscionable.

      Which you KNOW you will get virii and adware/spyware/malware because keeping Windows secure is like keeping Michael Jackson away from little kids.

      If you know you're going to spend money on antivirus clients for workstations, AND server licenses for exchange servers, AND antispyware software, AND the office apps, AND the people to do the implementation, then how can you argue that linux isn't cheaper?

    2. Re:No... by Mr.+Underbridge · · Score: 1
      You can't make the argument that linux is hard to install anymore. It's just as visual and easy as Windows. The only difference is linux installation can be more complicated if you go off the beaten path and want some weird custom setup.

      Sure I can. Know what it takes to install windows? Plug the computer in and turn it on. That's why MS still does everything it can to keep linux from being sold pre-installed. They don't want anyone to actually have to find out that installing windows is actually pretty tough.

      Obviously the difference is that most people don't have to install windows. As for those of us who have actually had to do with it, you don't have to convince me - it's a horrible experience.

      Which you KNOW you will get virii and adware/spyware/malware because keeping Windows secure is like keeping Michael Jackson away from little kids.

      Which *I* know because it's happened to me before, and I had enough knowledge to realize windows was the problem! That's the point I'm making - it's sort of a "fool me once..." kind of thing. Windows *is* easier to set up, in a way, because you can plug a winbox in the wall and it works. Just don't expect it to keep working. And you have to go through that windows hell to learn your lesson.

      If you know you're going to spend money on antivirus clients for workstations, AND server licenses for exchange servers, AND antispyware software, AND the office apps, AND the people to do the implementation, then how can you argue that linux isn't cheaper?
      pWell, since I haven't voluntarily used windows since sometime maybe around early 2002...I'm not! I'm just describing the mentality of someone who hasn't had a box meltdown on them. Oh, and nice MJ-kidfucking analogy, I might have to steal that one.

    3. Re:No... by Beatbyte · · Score: 1

      I can't see a company that size buying boxes from Dell. They could save quite a bit of money if they didn't have their head's in their asses. But I guess that's what makes the (capitalist) world go round.

      p.s. enjoy the analogy ;)

  118. Re:They even tossed in calendaring.... in a survey by mrtivo · · Score: 1

    You must not have ever used the Outlook web component. It is almost as full featured as Outlook.

  119. whether Linux desktops make sense or not... by alizard · · Score: 1
    depends. It isn't as cut and dried as you say it is, either.

    From the user viewpoint, at the most basic level, i.e. the level at which most clerical users use applications, there's not a lot of difference between Word, OO-Writer or Textmaker or WordPerfect... minor menu differences, usually in functions the average user has never heard of. I've been using office productivity software since the 1980s and never had occasion to use mail merge.

    Changing from whatever to OpenOffice Writer (which IMHO, sucks) should be no worse then upgrading from Word 97 to Word 2000. Do businesses require an extensive training program for this?

    The main question here is where the average document the user interacts with is going. If it's going to someone within the organization, it doesn't matter as long as everyone uses the same thing.

    If it's going outside, then compatibility matters, and the "minor issues" quoted by most writers on the subject are MOT minor when the Word-using external customer is annoyed by them.

    There are places where it matters in-house. Accountants used to using Excel should continue to use it... either on a Mac or on a Linux/Win4Lin combined platform as I do.

    IMHO, the great majority of organizations can save money by going to a rollout of a thin-client desktop with office suite... but they have to have a clear idea of who within the organization should NOT be using it and should be using a standalone workstation running Mac or Windows/Win4Lin/Linux. I recommend the combination because in my experience, it's stabler than Windows running by itself and will permit in this case, organization-standard Linux apps to run within the box as well.

    Another example of people who SHOULD NOT BE GIVEN A LINUX BOX are the graphics people. GIMP2 which is not a substitute for Photoshop and Corel Draw. (GIMP doesn't do vector draw... and can not be made to do so, there is no workaround)

    The other consideration is hardware. Are all the boxes the same, which allows a single image to be rolled out to all machines? This will allow the question "will Linux distro [insert name here] run on this box" to be asked and answered once.

    Using Desktop Linux where it makes sense saves money. Using it where it doesn't make sense will cost money.

    Intelligent planning is the most important part of a Linux Desktop rollout.

    1. Re:whether Linux desktops make sense or not... by tftp · · Score: 1
      Changing from whatever to OpenOffice Writer (which IMHO, sucks) should be no worse then upgrading from Word 97 to Word 2000.

      It is much worse, in particular with graphics. Word anchors graphics as a character, but OOo has three modes, and the default one (which you can't change) is to anchor to a paragraph - which requires a good understanding of DTP to understand what you are getting.

      The main question here is where the average document the user interacts with is going.

      You often don't know that until much later. What I do is I send only PDFs to the outside people; but that is not always good enough. Some of my new business contacts need the source document to edit it, for example. Later today, for example, I need to explain to a completely computer-illiterate person how to install OOo.

    2. Re:whether Linux desktops make sense or not... by jbolden · · Score: 1

      From the user viewpoint, at the most basic level, i.e. the level at which most clerical users use applications, there's not a lot of difference between Word, OO-Writer or Textmaker or WordPerfect... minor menu differences, usually in functions the average user has never heard of. I've been using office productivity software since the 1980s and never had occasion to use mail merge.

      I have to disagree with you completely here. Smart people in business units are quite often power users with respect to desktop productivity apps. They know macro languages, they use all sorts of tricks which are specific to the applications they use and they have added extensions (often also commercial) to these office apps. Further they have often tied these apps, extensions and macros together in ways to create a very specialized product. This is the reason that people are still willing to pay hundreds of dollars for the high quality office suites and won't settle for the less powerful replacements.

      Technical users don't tend to fit this profile for a variety of reasons. For one thing technical users tend to use a much wider variety of applications and thus have broad but shallow knowledge. The exception might be developers who might spend all day in their IDE, but even in this case they have generally been forced to change IDE's every 2 years or so so they have naturally not tended to become true experts.

      Another reason is they often don't have sufficient subject matter expertise in the business. Take something like data validation. Under a field like name the IT guy can see the field "Jane Smith" is an ascii string under 40 characters with at least one space. What they don't know is that Dr. Jane Smith is dead and that thus the active flag should be flipped to "not active", because they don't know the data.

      I could go on but you get the point. You can understand why graphics people would prefer Photoshop to gimp why is it so hard to understand that Word poweruser each need one or two of Word's odd features that OO just doesn't have yet?

  120. The Real Result of This Study by Master+of+Transhuman · · Score: 1, Insightful


    Small businesses are run by people directly responsible for the revenue and expenses.

    Huge companies are run by people only interested in their stock's value and who don't give a damn what the "techies" do, so they let Linux in.

    Mid-size companies are run by people who aren't responsible for anything but their incompetence but don't want anyone rocking the boat.

    Their problem is that as Linux takes over small business and huge business, they're going to have to deal with it anyway because those other businesses are who they have to do business with.

    Otherwise, the study is just more propaganda - "Look! No one's using Linux! You better not!"

    Bullshit. That attitude is WHY you're a mid-level business and not a big business - you're not willing to push forward hard enough.

    --
    Richard Steven Hack - This sig is TOO GODDAMN SHORT TO DO ANYTHING USEFUL WITH! MORONS!
  121. Puppy mills? by Anonymous Coward · · Score: 0

    What a bunch of heartless bastards.

  122. Re:First? by Anonymous Coward · · Score: 0

    Fristy Psot is free, but the support for it is not.

  123. Re:They even tossed in calendaring.... in a survey by marcosdumay · · Score: 1

    Not to go crazy on this one, but what is the big deal is requiring your calendar and address book be tied to your email client. I guess somewhere along the line everyone got mixed up and decided this is the way life should be.

    It started because there was no good free calendar software. But now it is exactly that, people think that they need to be together (as they think they can only use one kind of messager) and it is very hard to them to change their mind.

  124. who cares? by Anonymous Coward · · Score: 0

    Linux is dying.

  125. Overall cost with Linux can be more by kabars_edge · · Score: 1

    I personally am a systems administrator at a small computer security consulting firm, and I recently built a Jabber and OpenXchange server. Both were time consuming and did not always compile and install like you would hope. I'm still kind of a n3wb linux sys admin, I've only been doing it for about 3 1/2 years, and I don't know how to code or script, therefore some of the erros I receive are very cryptic when installing open source software. I probably put 20 hours in getting the OpenXchange server up and running, and for the price, (what I cost per hour compared to the cost of M$ 3xchange) we could have bought M$ 3xchange and been done with it. Pop in the CD, run the install and tah dah! Two hours later, we are up and running. Plus, I have to be a jack of all trades in a small company like ours, we only have about 30 employees and I'm a one man IT shop. I would have to say that overall cost is probably cheaper when you compare M$ solutions to open source solutions.

    1. Re:Overall cost with Linux can be more by Anonymous Coward · · Score: 0

      I think you just hit the nail on the head there with :

      I don't know how to code or script, therefore some of the erros I receive are very cryptic when installing open source software

      More than half the job of any proper sysadmin is to code. Hell, my job now is as a production DBA for a hospital (SQL Server on Windows), and I do shed loads of coding to make sure those run well, and are properly taken care of.
      I've administered Windows servers since '94, and UNIX since '89, and every admin worth his or her salt has been able to code.
      This is the problem. If you can't code, you'll never understand what someone else has done, thus likely be oblivious to what it's doing wrong when it goes wrong. And you'll be tied forever and a day to someone who wants to keep siphoning your cash.
      Learn to code, and you get to really decide what happens. You'll never be a real admin without coding, or at least scripting.

    2. Re:Overall cost with Linux can be more by Anonymous Coward · · Score: 0

      "I personally am a systems administrator [...] and I don't know how to code or script [...] and I'm a one man IT shop"

      Well, to point it out clearly: considered as a systems administrator you are nothing but fresh bullshit able only to pick here and there like a hen.

      It is not that Microsoft overall cost is cheaper or more expensive than some Linux-based solution, it is *YOU* that are a heavy expense upon your company, since your are absolutely clueless about your work and what does it comprises. Your only luck is that "you are a one man IT shop", so noone knows how lamely they are thrashing away their money.

      Sorry about my rudeness, but that's the way things are.

  126. Re:They even tossed in calendaring.... in a survey by zCyl · · Score: 1

    You must not have ever used the Outlook web component. It is almost as full featured as Outlook.

    No, I haven't. But now that I look it up, this seems to essentially put Outlook server-side, and detaches it from the client interface. (Which is good.) This would also make it easier to substitute other webmail software, should one become dissatisfied with the Outlook backend.

  127. Re:They even tossed in calendaring.... in a survey by killjoe · · Score: 1

    I could not agree with you more. Outlook is the biggest POS I have ever used.

    I think people like it because they have never used anything else or it comes with office. I can't imagine anybody actually prefering it to the competition.

    --
    evil is as evil does
  128. Wait a minute... by Anonymous Coward · · Score: 0

    Roughly 50% are interested in it, but he says Linux isn't even on the radar and basically has no place in the market?

    Did G.W. Bush write this?

  129. Re:They even tossed in calendaring.... in a survey by winwar · · Score: 1

    Let me guess, you are a slightly advanced PHB :) Sorry.

    As near as I can tell, it is the tool of an overgrown middle management. Any lower and you can find the person directly. Any higher, and well, they probably still have their own assistant. Not to mention, I have seen many cases where calenders where not remotely accurate-and do you really trust a piece of software to automatically schedule a meeting and the people to show up without further contact? If so, that is truly impressive (or a sign that they don't have anything useful to do), otherwise it is not nearly as useful as people think it is.

    Look, meetings ARE needed and CAN be useful. But I strongly suspect the easier they are to call, the less useful they are.

    I only see a few situations where such features are truly useful. Otherwise they are used because they exist.

  130. "Linux is free, but the support for it is not." by fm6 · · Score: 1
    That was pretty much my own reaction to Linux, the first time I encountered it. My first experience was with Yggdrasil, which seemed to have an endless number of complicated, poorly-documented features and hacks. A nasty demonstration that license fees are only a part of TCO.

    What's changed? Well, current Linux distros are cleaner, simpler, and better documented. And TCO of Windows went up and up as their feature bloat, poor docs, and total mismanagement of security issues got out of control.

    But back when I sailed my Yggdrasil CD into the trash, my first thought was not to simply go back to Windows and stay there. The obvious alternative was Solaris x86. Sure, there was a license fee. But there was also decent documentation and a support organization.

    Then I discovered that Sun had little interest in seriously supporting, or even selling, Solaris x86. To them, it was just a migration path for people who had outgrown their Wintel boxes, and needed to be shephered into "real" computers: Solaris/SPARC workstations and servers.

    I've long thought that Sun missed a big opportunity by refusing to consider Solaris x86 a serious product in its own right. Which they did eventually -- but only after Linux had taken over a market they could have dominated.

  131. Licensing costs by melted · · Score: 1

    You have to buy a separate license for every god damn user for TS and for all custom apps they use.

    My poit was that I can see Linux can be complex to deploy first time, but _managing_ it is a breeze. To get something similar you'd have to use Altiris on windows. And it's pretty spendy.

    1. Re:Licensing costs by Some+Random+Username · · Score: 1

      It doesn't matter what apps they use, you just need a license for each concurrently connected user. Its still cheaper than buying that many copies of XP Pro.

  132. Re:They even tossed in calendaring.... in a survey by myov · · Score: 1

    Tight isn't required, but I'd love to see Apple release a more powerful version of Mail/iCal/AddressBook (maybe as part of iWork?). I hate Entourage, but the interface concept makes sense after a while if you use your calendar for everything. Contact management takes this to an even further level and it's used all the time in business (ie: when was the last time I called/emailed Bob? Do I need to followup?)

    First, I always leave mail running. iCal sometimes runs (reminders tell me what to do), AB doesn't unless I need to change something. Which means I need to launch the appropriate app first. Second, I can't transfer information that easily. I want to take an incoming email request and turn it into a To-Do item easily. I can applescript, but again, that requires launching iCal.

    Apple's design is to not integrate things (back in OS 8.x/9, the web was just another application), but it can make sense sometimes. As long as it's an option, I don't see much of a problem. I'd love to see Apple's interface on a contact manager type app.

    --
    I use Macs to up my productivity, so up yours Microsoft!
  133. Linux on the radar by Anonymous Coward · · Score: 0

    Yea Yea Yea i have heard this so many times now it is becoming very boring .

    It is also noted that not long after this sort of comment has been published there is always a dramitic change of mindset and the people that were slating Linux off on day are then singing it's praise the next day ..

    The WindBloZe world needs to get it's ass sorted and shut the F*** Up ..

    Pete .

  134. Debian Derived Distros Doing Dandy by dbcad7 · · Score: 1
    Dammit

    To each their own... apt & synaptic have me sold on Debian based distros. The variants like Ubuntu are great as well... and I have used them.. and pretty much all the others.. Slackware, Mandrake(iva), Suse, the old Redhat ... pretty much you name it, Ive tried it (as long as you don't name Fedora which I haven't tried) and I am where I'm at .. (Debian Sarge) because it's the best experience I've had.

    --
    waiting for ad.doubleclick.net
  135. Re:They even tossed in calendaring.... in a survey by sphealey · · Score: 1

    Take a look at Scalix - in our testing so far it seems to integrate with Outlook.

    sPh

  136. Here si the deal by einhverfr · · Score: 1

    Small businesses are adopting Linux, and really big businesses are adopting Linux too. Both sides are starting to do it deeply.

    I would bet that most of these midsize businesses are running Linux *somewhere* such as public web servers, firewalls, etc.

    But a deep migration of line of business apps is a very serious challenge to all customers. The midsize businesses are too big to start from scratch and too small to have the resources to make the really big changes necessary.

    So,of course at the moment, this is the last thing on thier minds. However, as time goes on, those who have build their businesses on Free architecture will find that they have a competitive advantages, and they will move ahead. Those who are chained today will sink tomorrow.

    --

    LedgerSMB: Open source Accounting/ERP
  137. Re:First? by Anonymous Coward · · Score: 0

    how do i get my kb to work on linux. i'm using teh gnetoo, thx.

  138. My goodness by Dunbal · · Score: 1

    Quote: "Linux is free, but the support for it is not."

    Microsoft is offering free tech support now? How did I miss THAT?

    --
    Seven puppies were harmed during the making of this post.
  139. Not my experience by Guspaz · · Score: 1

    I work at a company that produces an autonomic distribution of Linux designed solely for small and medium enterprises. Obviously SOME medium enterprises are considering Linux.

  140. tech support charity on the way? by rice_burners_suck · · Score: 1
    Quote: "Linux is free, but the support for it is not.

    Solution: A charity-run Linux and free/open source software (F/OSS) support program that takes donations and provides free support for any business that wants it. If there aren't enough donations to make the support free, then support could be provided for a very low price, undercutting proprietary solutions.

    Who would contribute to such a charity? Money-making organizations that make or use F/OSS and want to see it spread could provide the bulk of such funding, as it would enhance the use of that software, and benefit them. If support for all F/OSS came from one centralized organization that had it all dialed in, issues that crop up in many places could be fixed once and forgotten. There will be almost no further reason to use proprietary crap.

  141. Re:They even tossed in calendaring.... in a survey by Paul+Carver · · Score: 1

    I'm guessing you've never used Outlook. Meeting notices work fine. It's a heck of a lot easier to add a meeting to my calendar by clicking one button in the meeting notice than by copying and pasting meeting details from an email app to a separate calendar app.

    I'm sure there are other ways to achieve this now, but Outlook has been doing it for at least 5 years. Probably longer, I don't remember when my company rolled out Outlook.

  142. Analysts who can't add... by benjamindees · · Score: 1
    So basically the idiot who wrote this article is lacking in some analytical skills? (Ironically, he has another article linked to from the page entitled "Can we trust the analysts?" Apparently not.)

    Only 27 percent of respondents currently have Linux installed.

    Okay, 73% left without Linux.

    Almost half of respondents said they had "no interest" in Linux.

    We're good here (so far). 27% with Linux, ~50% with no interest, and 23% undecided or with interest in Linux.

    Of the companies where Linux is not already installed, 48 percent have no interest and an additional 15 percent are not sure.

    Hold the presses. That means 48% x 73% ~= 36% of the total respondents have no interest (not 50% like above) and 15% x 73% ~= 12% of the total are undecided.

    Something doesn't add up. The last statement leaves at least half of the total respondents with interest in Linux or having already deployed it, in direct opposition to the second statement and to his "conclusion". Complete FUD.

    --
    "I assumed blithely that there were no elves out there in the darkness"
  143. Windows knowladge is assumed by Felinoid · · Score: 1

    It's pritty well known that I am a Linux expert around here.
    I keep telling people "I don't know Windows talk to Jiexi" (Jiexi is the tech kid and resedent Windows expert).
    Yet every so often people come to ME for technical problems with the Windows boxes.
    As a result I've been forced to learn more about Windows than rest of the staff would need to learn of Unix if we were to switch to Unix.

    But EVERYONE knows Windows ... Especally people who don't.

    --
    I don't actually exist.
  144. are you on crack? by gimpboy · · Score: 1
    I think that is a fair question given what you said.

    Sure you can download free versons, but those come with no support, no updates of any kind, at it will be atleast a year behind the computer times.

    Debian and Gentoo both are:
    • downloaded for free
    • available in releases which have software that is much more recent than the 1 year you speak of
    • updated frequently in a timely fashion


    With respect to the support issue. I cannot think of a time when you could ever get free support --- other than local interest groups like Linux linux users groups. So, I dont see how you can say that Linux isn't free anymore, and list this as a reason because the support mechanisms that were in place when you considered Linux free before are still in place today.

    Now if you want to pay for support, it's easy to find unix sysadmins who can support most common Linux distros. If you are looking for one, email me and I can forward your request to some friends of mine who... get this: are paid to support linux.

    You were modded as a troll because what you said was inflammatory and incorrect.
    --
    -- john
  145. Wanna hear something really funny by Anonymous Coward · · Score: 0

    I work for a fortune 500 company (utility). They WASTE so much money on proprietarty software because the IT people don't get any say so. One person decides what platforms to use and I've listened in when he was making fun of open source software. That one guy is costing the company MILLIONS of dollars. They also have 2 ERP systems that do the exact same thing. Why? Some other group decided that the new ERP system had a feature that they couldn't live without. Guess what? Hardly anybody uses that feature and they have a team of 20+ people to support it. Can you say WASTE?

  146. Re:They even tossed in calendaring.... in a survey by jbolden · · Score: 1

    I used to work for a Lotus notes shop and absolutely this was the best to get a meeting where people showed up. It went even further.

    The room and any additional AV equipment was automatically tied to the meeting which was tied to the people. If the meeting was cancelled the room was freed up.

    The people were automatically contacted and once they hit the agree button any else who tried to schedule a meeting with this person at the same time would know about the conflict automatically.

    The people themselves could just look at their calandar. They also got a reminder 10 minutes before the meeting sent to their desktop.

  147. First hand knowledge... by Danathar · · Score: 2, Insightful

    In my company ALL corporate IT software is Microsoft (even though the account I'm on is supporting UNIX/LINUX thank GOD!). The fact of the matter is, a major reason why people choose MS is the same reason people choose CISCO. Even if there is a catastrophic failure....viruses blast all the PC's, constant crashes. People DONT get fired because they chose Microsoft. They can pan the excuse..."Well...it's windows what do you expect?". Management shrugs it off because to admit that they made an error choosing ONE vendor for their entire IT infrastructure makes them look bad. Choosing LINUX means that if it were to fail they would get panned for taking risk. From an individual manager's perspective there IS no personal career risk from choosing Microsoft. If it breaks...well everybody uses microsoft so it's not his fault (mentality)

  148. You should LOVE Windows...really! by Danathar · · Score: 1

    Why? Because it keeps you employed. Crashes occur and because expectations are LOW to begin with using MS software there is almost NO risk. The more problems occur the more work you have and work is a GOOD thing.

  149. Re:They even tossed in calendaring.... in a survey by jbolden · · Score: 1

    I'm a mac user and I am constantly frustrated at how poorly AddressBook ties into Mail. I should be able to examine an address with a right click on an email. I should be able to edit address from the mail screen, etc...

  150. I **CAN'T** use Linux by howardcohen · · Score: 1
    Wall St. is standardized on MSFT. Period.

    Bloomberg data/news/analytics is the Street's core app, and it ONLY runs on Wintel or Solaris.

    I've even tried running it on a Mac via Virtual PC. No dice.

    Tech support for non-MSFT platforms is literally non-existent in finance. Vendors act like you have herpes if you even MENTION non-MSFT platforms.

    I just spent months wrestling with this, and I had to submit to assimilation.

  151. Re:On the bright side... by symbolic · · Score: 1


    The can only mean that there's a huge potential market for those offering administrative or other support services. As the number of adopters continues to grow, the lower TCO might eventually be perceived as a competitive advantage, and thus, provide more incentive for people to look a Linux as an option.

  152. Midsize/Large non-profit by giberti · · Score: 1

    I work for a mid to large size non-profit and we looked into using Linux for our server farm only to find that Red Hat (at that time, 2002) wasn't even interested in working with a company looking to roll out less than 50 servers. We run Novell and Windows now as a result. I have one server that made it into production as an SMTP / Mailman box. Sad but true. In order to get support we were going to have to work through a third party vendor which wanted an arm and a leg over the Windows / Novell support company.

    --

    AF-Design, web development.
  153. It really depends on who is making IT decisions by HangingChad · · Score: 1
    I've worked on Mahogany Row in a mid-size company and many of the concerns expressed in the article and other posts are very true. Still it depends who is sitting in the CIO chair, if they have one.

    In a mid to large cap company a good CIO should have started moving their critical business applications to a web-based interface at least two years ago. Provided that interface isn't layered with ActiveX components and mired in dll hell, then they'll have better footing for platform flexibility.

    Until CIO's start losing their jobs because they're not keeping pace with current technology, then it's going to be a long road out of the wilderness.

    --
    That's our life, the big wheel of shit. - The Fat Man, Blue Tango Salvage
  154. But consider the alternative by The+Cisco+Kid · · Score: 1

    "Windows is expensive, and the support for it is even more expensive"

  155. Re:They even tossed in calendaring.... in a survey by man_of_mr_e · · Score: 1

    Not at all, in fact it's MUCH more userful for us underlings than for the upper ups. As you mentioned, they have assistants. I don't. I don't want to spend my time managing my meetings, I just click accept and then get notified before they occur.

    I spend about 10 hours a week in meetings. If I want to get other stuff done, I don't want to spend another minute more than I have to worrying about them.

  156. Another Linux is Irrelevant article by Anonymous Coward · · Score: 0

    all the while Microsoft is spending millions advertising how bad Linux is.

    What this means is the Microsoft sales staff are running into price checking and are having to give half of their commission away to keep their clients. All because of this free irrelevant non interesting non capable and obviously evil operating system and software stack.

    The full weight of the Microsoft opinion control mechanism is being applied. This means one thing; Linux is hurting Microsoft.

    Derek

  157. Statistics please? by MerlinTheWizard · · Score: 1
    Unfortunately, companies of this size comprise the bulk of American business

    Care to provide us with some figures regarding this assertion? I'd venture that small companies actually form the bulk of american business in terms of employment.

  158. Re:They even tossed in calendaring.... in a survey by Cylix · · Score: 1

    That's what I have been looking at for a while.

    It's nice to have a snappy client too. The complete network dependance can sometimes pile up painful screams of sales personel.

    So far, not having any one product to fill my needs, I've began integrating most things with a common authentication backend. (ie ldap)

    One of the last pieces is email. (Thanks to all so far for their insightful comments)

    --
    "You should always go to other people's funerals; otherwise, they won't come to yours." -- Yogi Berra
  159. BS!! - I am one of those filling these surveys! by Anonymous Coward · · Score: 1, Insightful

    You can tell that the media still lives in the clouds :) I am in charge with OS deployment at a mid-size company (fitting the $$$ profile described above, toward the high end, actually). I have been encouraging and approving deployment of Linux for years, but there is a huge difference between what I want the market to find out, and the competitive advantage I find by "hiding" the fact that I am not using high-cost Windows, Unix or Mac solutions, to the rest of the industry. I much rather prefer my competitors spend their money on highly-priced solutions, by "feeding" such data, myself, in public surveys, and encouraging the FUD surrounding Linux, then publicizing Linux utilization inside my company. This brings me two huge advantages: - reduced cost per solution - keeping geeks around, 'cause apparently nobody else needs their services Are you kidding me? What's better - feed the media morons with proper info, or increase my profit sharing and bonuses?!? ;) This type of survey is no different that the ones about salaries: who is the idiot who would trust those, when we are all interested in filling the surveys with the lowest possible end of the salary levels, so that our employees do not look "across the fence". Media ... hmmm ... c'mon, Linux guys ... you gotta know better than that!

  160. Re:They even tossed in calendaring.... in a survey by glamslam · · Score: 1
    MOD PARENT UP!

    I really wish for shared calendaring to become standardised and commoditised soon.

    Exactly! Where is the imap-postfix of the calendaring world?

  161. Slashdot Linux Strategy by Anonymous Coward · · Score: 0

    Must discredit study.

    Discredit author, backer, funder, anyone you can.

    Looks like the more things change, the more they stay the same.

  162. Re:They even tossed in calendaring.... in a survey by Cylix · · Score: 1

    Not so...

    You confuse integration of services with integration of applications.

    In the situation you described... this was all the function of a calendaring application. Email notification being simply the avenue for alerts. I'm not sure even the contestants of the perl obfuscation contest could role those actions into 5 or 6 apps.

    There are a marvel of architecture concerns that could be implemented to do everything you want it to do.

    A calendaring program with simple tray functionality would solve all of that. Email notification as an auxilary component of the calendar server would still be an option, but not the rule.

    All in all, I never heraled seperate data sources which is what you seem to infer. Data can be shared and managed centrally with no problem. In fact, my point was data should be central and client applications need to be fed what they need to know.

    Everything you describe could easily exist as seperate applications manageable via multiple front ends or via one front end. The idea should be further stated "seperation with central data sources."

    I believe it was confusing because you are not looking past email only functionality. There are many data sets which could be related to one particular object... most of which your address book doesn't give two bits about. (literally)

    --
    "You should always go to other people's funerals; otherwise, they won't come to yours." -- Yogi Berra
  163. It's the apps, people. by Anonymous Coward · · Score: 0

    The reason most mediums sized businesses use Windows is that's where the apps it needs run. Wanna use ADP for payroll - Windows. Fixed asset applications for the accountants - Windows. UPS and FedEx shipping software - Windows (yes I know they have web interfaces, my company is a chemical manufacturer and you can't ship hazmat with the web stuff they offer). Our ERP system is only available on Windows, it's coded in Open Road. Is there Crystal Reports for Linux, Photoshop? ( the real thing, not a knock off).

    The list is almost endless. Like Microsoft or not, they realize that the platform with the apps is the platform with the market share. Not everything can or should be web based. Linux is too fragmented for software vendors to target. Windows is a much easier OS to target your software at than Linux because of this. When Linux runs the apps medium sized businesses runs, it will get looked at. Until then, Linux should be happy if it gets to do a little web hosting for a medium sized biz.

  164. Re:They even tossed in calendaring.... in a survey by man_of_mr_e · · Score: 1

    Everything you describe could easily exist as seperate applications manageable via multiple front ends or via one front end. The idea should be further stated "seperation with central data sources."

    In case you weren't aware, that's precisely how Exchange/Outlook works. Exchange is a central datastore, while Outlook is the "frontend" to it. If you wanted to, you could create seperarate applications to front end them, but why? Nobody wants 3 or 4 apps running all the time getting their way. In fact, having even one such application was annoying to me and was greatly relieved when Outlook 2003 offerend the ability to minimize to tray and get out of my alt-tab list.

    But in any event, the email app has to have a facility to accept/deny the calendaring items, and there has to be a facility for updating the calendar automatically. Simple emails won't do this (or at least not elegantly).

  165. You are clearly out of your league. by Some+Random+Username · · Score: 1

    Seriously, any business with hundreds to thousands of desktops does not allow users to install anything. If users need some software, they request it be installed for them. Do you really think these companies want to pay lots of sysadmins to wander around uninstalling comet cursors and such crap all day? Joe average user can go home and fuck up his own machine, when he is at work, he can stfu and do his damn job, that's what we let him use a computer for.

    1. Re:You are clearly out of your league. by Anonymous Coward · · Score: 0

      We uninstall all this [spyware] crap on a daily basis where I work, and most users aren't super users. It just goes to show you even a regular user account in NT or W2k can damage a machine.

    2. Re:You are clearly out of your league. by Some+Random+Username · · Score: 1

      Not when the OS is booted over the network from a read-only copy on the server. Any changes made to the OS are lost when the machine is rebooted. Spyware is very easy to remove with the reset button this way.

  166. It's more expensive, actually by melted · · Score: 1

    An OEM copy of XP Pro is around $70-80 (if bought from Dell, HP, or other big manufacturer). A TS license last I checked was $100 per connection or something like that. Plus you pay lotsa money for W2K3 and CALs (yeah, you need to buy CALs in addition to TS licenses).

  167. oh and windows support is free? LOL by Robocoastie · · Score: 1

    "Quote: "Linux is free, but the support for it is not."" oh and Windows support is free? I serviced small business for a couple years in the late 90s and I wish Linux was then where it was today as I could have helped solve a lot of those companies problems. I saw a huge problem with "piracy" in those business' (these are "real" small biz, sole proprieter, partnership, etc...). Some of the biz's had proprietory software too where support for it would cost several thousand dollars a year so they usually opted to NOT have the support and instead hire me whenever they had an issue. 9/10 they were hardware related issues anyway so all their "software" support would be doing is telling them to plug and unplug things and so on thereby wasteing their time and paying big bucks for it.

  168. Asking the right people? by pavera · · Score: 2, Informative

    They talked to "IT Managers", at my last job (a midsized company revenues of about 500m/yr) we had 20 servers in the racks, 10 were windows and 10 were linux, and we were migrating everything we could over to linux as quickly as possible, file servers, web servers, intranet, database, the only thing windows was still doing was print servering because our printers didn't have a reliable linux driver...

    Anyway, my point is that the IT Manager didn't have a clue what we were running. He said "Make x happen with $y". Often times (we're talking 99-01 here) the $y was prohibitively small to achieve anything with windows... IE, smaller than a single license for windows 2k server. So being good admins and programmers we figured out ways to make x happen without spending any money (or spending very little). This actually was well rewarded in the form of bonuses and stuff (the company was good about taking care of their people). If they called my old IT Manager he said "we're using windows" cause that's whats on his desktop, and he doesn't know the difference between samba, php, apache and windows, asp, and iis. He doesn't see the difference cause we did our jobs right.

  169. More reasons by sytelus · · Score: 1

    From my experience in dealing with my clients. Mid size companies can't make a switch to any significant level because they have one or many custom Windows based app on which these guys have spend atleast million and they don't have any intention to redo them just for Linux. Development on Linux is tougher then on Windows with all its visual trickery plus there are almost no devs available for jobs. Most companies would happily live with older versions of Windows as far as these custom stuff worked.

  170. Lets forget by Jozer99 · · Score: 0

    Lets forget about the large and small buisnesses who are also not using Linux. I think the problems that face all of them are similar, except in terms of scale. Maybe if we make Linux as full featured, fast, and compatable as Windows, but more stable and open source, then people will come around. As is, to switch to Linux, you have to A. Reformat your hard drive, B. Learn a whole new way of doing things, because installing programs in Linux is not easy, C. Give up hope of your hardware ever working right, because Linux drivers are not available for many major devices, and for many more, driver installation is incredibly complicated for someone who does not know Linux. I am the vice president of a very small IT company. I tried to switch my personal machine to Linux a few years ago. I am very computer literate, as that is what I make my living doing. I tried 4 linux distros, and was utterly confused by all of them. Some crashed constantly, while others did not support parts of my hardware. Many had a lot of trouble installing packages. Open source community. Stop fragmenting yourself. Make Linux as easy to use AND install things on as Windows.

    1. Re:Lets forget by Anonymous Coward · · Score: 0

      "I am very computer literate, as that is what I make my living doing"

      No you aren't. You are a PHB full of hot air.

  171. The reason for this is because by Anonymous Coward · · Score: 0

    Linux sucks ass, plain and simple. It is a dead-end technology, with no hope of ever excaping the imminent bubble-burst, much like the one that happened in 2000. With all the hype and ballyhoo, Linux stands to plumet like a rock any day now. And with superior technologies from Microsoft, Linux stands to be doomed to a memory in a few years. Personally, I can't wait. I've always thought FreeBSD and Windows were superior OSs, and Linux was always a steaming pile of some of the shittiest code ever spewed forth from slightly talented programmers with massive ego complexes. Here's to the extinction of linux!

  172. Actual good info in the article. by DaveV1.0 · · Score: 1
    There is some good info in this article, if one read the article with a critical eye. If one approach the article from the point of view of a salesman, one garners useful information and strageties for presenting Linux-based solutions. The following quotes from the article demonstrate my point.
    But, in the midsized companies, adding Linux would create a multiplatform company where a Microsoft-only shop existed previously. Koelsch said adding Linux at these companies could result in significant new expenses. These include additional staff needed to support the new Linux systems.

    Linux is free, but the support for it is not," Koelsch told me, adding that "unless there is a compelling reason" mid-sized shops are better off with Microsoft solutions, despite any shortcomings.

    This shows what some of the major objections are at mid-sized companies. One can improve the chances of adoption by mid-sized companies by showing how current employees can manage Linux systems, how Linux can be used to lower costs in both near and long term, how Linux can increase security and functionality.

    The statement about support not being free is an important one. It shows concern for on-going cost containment. It should be easy to show how low-maintance Linux systems improve cost-containment. Also, one can show how training current employees can increase retention, improve morale, and lower TCO.

    In small business, IT support may be provided by a very small internal staff or by an outside contractor able to use Linux as a money-saver for clients.

    I know a number of small businesses--some very small--where an outside contractor installed a Linux mail server, for example, as an inexpensive way to meet a customer requirement. This is especially the case where customers don't need the calendar and address book functionality offered by Microsoft Exchange.

    Here, again, we see a good example of where management's mind is. Many see that Linux can be a money-saver, and can be used in place of MS solutions in certain situations. It also shows that what management wants is calendar and address book solutions. Show how these can be provided on Linux and one can negate that argument. If this feature is not available (I do believe there is a solution out there), it sounds like a good product and a way to increase Linux adoption.

    Articles, even articles that bash Linux, can be used to see what things can be done to improve Linux and OSS adoption. They show misconceptions, desired functionality, and objections that need over-coming, sometimes just by sheading a little light and knowledge.

    --
    There is no "-1 offended" or "-1 you don't agree with me" mod options for a reason.
  173. Re:They even tossed in calendaring.... in a survey by The+Conductor · · Score: 1
    Outlook webmail looks like a full featured Outlook. But it is hobbled by arbitrary limits on message length, clumsily handles text fields (like the To: address list), and doesn't even compose replies properly when I use it. Squirrel Mail would be an improvement.


    I still use it though, because it is the simplest way to use our internal Exchange server with a Linux workstation. For me, it's better to use a crappy email solution on a good OS than the use a less-crappy (but still crappy because it is Outlook) email on the annoyingly locked-down Windows (a crappy OS) we get from the IT people. On balance it is less crap.

  174. Re:They even tossed in calendaring.... in a survey by The+Conductor · · Score: 1

    Heh, not only is Outlook/Exchange a server hog, it is a bandwidth hog. The location I am working is upgrading its T1 link largely because Outlook cannot handle network latencies. The source of the latency? Congestion caused by (among other things) Outlook's own traffic!

  175. Re:They even tossed in calendaring.... in a survey by Anonymous Coward · · Score: 0

    It must be too expensive, because they are afraid to give any hint of the price on their website. If it is 1/2 the price of exchange, its too expensive...

  176. Good observation, EWeek controversy - traffic by Anonymous Coward · · Score: 0
    Which causes me to wonder if Coursey really believes what he writes or if he's just there to create reaction. eWeek has more than a few OSS fans and Coursey knows he's kicking the nest.


    Wow, you hit the nail on the airhead. I've noticed this going on over at EWeek quite a while ago, that's why I mostly stopped reading them. Take a careful look at their point/counterpoint articles/editorials. They are written specifically to inflame the reader, incite a reaction, draw out a response, create controversy. Some of the single author articles over there are written with the same goals/style as well. This has been going on for some time with EWeek. Probably as far back as when the tech bubble burst and banner ad spending dropped like a rock.

    EWeek business plan:

    write inflammatory article

    get posted on slashdot to make up for dismal traffic

    profit

    And good call on Coursey as well. He's been bashing/fudding Linux going back to when some readers used to actually read the dead tree magazines that his articles/editorials appeared in.

  177. Reap what you sew - The cult of UNIX strikes again by couch_warrior · · Score: 1

    Recently I posted a reply to an article about the Linux CLI vs GUI, the gist being that ease of use was all that matters. I was lambasted by the true believers of the cult of UNIX, who assert that it is immoral to make a computer easy to use. Further they argued that anyone who balks at memorizing 150 CLI commands, each with subtly different option flags, is somehow mentally difficent. Well here's the proof of the pudding, clowns. Windows is winning over Linux because it is easier to use. Period. If you care, and you want Linux to ascend to pre-eminence, then DROP THE CLI. Furthermore, your GUI needs to go WELL BEYOND the MS GUI. The Linux user interface needs to STOP being a video game designed to trick the user into doing things wrong, and instead start using a rules-based AI engine to HELP the user figure out what THEY WANT do and do it correctly. I hereby establish prior art for any patent of this idea. It should be refered to as DWIM, the DO WHAT I MEANT user interface.

    --
    "Sic Semper Path of Least Resistance"
  178. Re:They even tossed in calendaring.... in a survey by sphealey · · Score: 1

    No, the price is reasonable. Especially because you don't need anywhere as near as many servers as you do with Exchange. But our testing is not complete so don't take my word for it - they have a free test version.

    sPh

  179. scale by Mr.+Underbridge · · Score: 1
    I can't see a company that size buying boxes from Dell. They could save quite a bit of money if they didn't have their head's in their asses. But I guess that's what makes the (capitalist) world go round.

    Problem is for midsize companies, they're big enough to have bureaucracy but not big enough to reap the rewards of defining their own standards. They'd rather pay Dell and MS their tax and support 1000 of basically the same machine than support 1000 different kinds of beige boxes with 10 different linux and windows versions. And there's some sense to that.

    Larger companies would roll their own version of linux with custom apps, saving tons of money. But you have to be big enough to make the initial cost outlay pay you back.

  180. Wait a few years... by sad_ · · Score: 1

    so the midsize companies of today are not using Linux much, they were probably small 10 years ago when indeed it was cheaper to invest in Windows then buying stuff from SUN of IBM (aix) or HP (hpux) with support.
    the article also agrees that small companies are using linux a lot because it makes sense for them, so in maybe 10 years all of these small companies will be mid size and have a Linux infrastructure where it will be more expensive to add Windows and the tables get turned (perhaps this is what MS is already seeing, hence the open source attacks?)
    Ofcourse some of those mid sized might have gotten large (or bought up :| ) which will allow them to add Linux yet again because as the article says, large companies have no problems with adding Linux to the mix.
    the future is looking good!

    --
    On a long enough timeline, the survival rate for everyone drops to zero.
  181. Not because they're smart. by RomulusNR · · Score: 1

    Isn't it this exact size of company that has had the highest percentage of layoffs due to operating costs going out of control?

    Management at such companies are too far removed from day-to-day to know what is the best option, and yet their companies are too small or young to have made wise decisions based on experience. They are too paranoid, too vulnerable, and too short-view. They take the bulk offers from MS because they look cheap while really having high hidden cost. But "hidden cost" is the sort of thing that always seems to surprise companies of that size.

    --
    Terrorists can attack freedom, but only Congress can destroy it.
  182. It depends. by Some+Random+Username · · Score: 1

    You can have a thousand people who use terminal services, and only have 100 licenses. Its just that only 100 people can be connected at once. For software that everyone has to use, all day, every day, its not so great. But for those apps that people use for a half hour a day, its ideal. And keep in mind, you would already have to be shelling out for tons of stupid licenses if you were just doing a windows only network anyways.

    1. Re:It depends. by Anonymous Coward · · Score: 0

      Of course, the software doesn't actually *track* how many users are connected at once vs. the number of CALs you've got, so if you underestimate, and someone calls a BSA audit on you, you're going to end up paying a few hundred thousand *and* buying a few hundred more CALs for your trouble.

  183. Life is good by kjots · · Score: 1

    One of the good things about being a Linux Guru is that, for me and mine, Linux support is free :) Boo-Ya!

  184. Re:They even tossed in calendaring.... in a survey by Art+Tatum · · Score: 1

    There's no technical reason why you can't do this. It's just that they decided to do it the way they did. In GNUMail.app, there's an Address popup window launched from a toolbar button right on the main mailbox window.

  185. Re:They even tossed in calendaring.... in a survey by Anonymous Coward · · Score: 0

    "Nobody wants 3 or 4 apps running all the time getting their way"

    That's, again, a "windows-ism". I *do* love having quite a lot of apps running all the time *since* they won't get in my way, but quite the opposite, they will be there waiting for my orders like a faithful majordomo. This is acomplished by the simply means of multiple workspaces any X (unix graphics environment) user know (and love) for more than ten years. Imagine you could have six monitors instead of one (without taking so much space and forcing you to move your neck and line of vision from here to there) then you'd *love* having outlook opened all the time, and a Word copy opened, and... (say the usual five or six apps you usally use).

    My example:
    desktop one: kontact (kind of your outlook)
    desktop two: konqueror (web browser)
    desktop three: free for whatever
    desktop four: a command line console
    desktop five: free
    desktop six: karm (a time tracking tool)

    The taskbar tells me I have two new mails and that there's not pending im connections. And everything just opens in background when I start my session in the morning without me having to start word, explorer, outlook and whatnot first time I want to use them every single day.

    When I use the calendar tool I can choose using it integrated within Kontact (which I prefer) or running it as a single app; when a new meeting arrives, a pop-up rises so I can accept/deny/negotiate; of course free/bussy data sincros with the server so I can see other attendants' schedules. It has been working for months without a hitch, no virus, no hagouts, no reinstalls, no nothing.

    "But in any event, the email app has to have a facility to accept/deny the calendaring items"

    No, they don't *need* to do that. Within an organization, you don't *need* e-mails at all*1 (a pop-up telling who is the organizer who else is invited and your own calendar showing your free/busy info as well as others' -to the point they want to show to you, of course) is more than enough. Out your corporation, you don't really know what they can be using, so you will end up with iCal messages anyway.

    *1 Usually the "technicalities" end up being e-mails from one place to the other, but you, as end user have no need to know about it).

    "and there has to be a facility for updating the calendar automatically."

    Yes, of course but, again, that facility has not to be a single monolithical server as Exchange offers (with its byproducts in the form of lock-in and higher costs), it is enough having a means to integrate all this info as needed (and this points up to open standards, another windows-ism being upfront rejecting standards since Microsoft is on an almost monopolist market situation).

    "Simple emails won't do this (or at least not elegantly)"

    You are somehow right and wrong and the same time. While I already told you don't *need* email at all within this equation, it is really a good means specially when contacting people from *out* your organization. And then, e-mail can really be the right tool. Again, my own example: when an iCal e-mail arrives to my mail client (Kmail, integrable too within Kontact) a filter is triggered which will automatically integrate its info within my calendar with the pop-up showing the info and the accept/reject/negotiate menu. Then that mail will be stored within an "invisible" folder so meetings are, from all I can see "magically" managed *even* when dealing with outside people (as long as they send me iCal info, which in my case is automagically handled by my calender tool too as soon as I mark the "send e-mail to attendant" option when I create a new meeting).

    And I can sincro my agenda with my Palm PDA, and securely review my free/busy info and my mail from a web-enabled interface wherever I go.

    And sysadmins are very comfortable with the environment too, since they feel (and they *are*) productive and don't feel themselves just figthing fires (currently we are re-studying our backup/restore procedures, since *now* we management/technical staff, do have the time).

    Ooops, an alarm: I have a meeting in an hour with a client; I'll have to take the car, so good bye.

  186. Something to Think About-Spin by Anonymous Coward · · Score: 0
    The spin on those stats is important.

    Using the same stats, one could claim that MS could lose as much as 10% of its mid-sized business customers over the next three years.

    It's all in how the editors choose to spin the story.

  187. Realities by katorga · · Score: 1

    "entirely on Linux is, as far as I know, cheaper in the long run"

    Depends on if you have access to good admins who know of to squeeze efficiencies out of unix, how to tune, how to adapt and customize. Otherwise Linux is an unstable money pit. (The same can be said about any OS, and IMO, is Windows' achilles heel)

    Second, the last time I got quotes, Redhat ES was more expensive than MS!? What's up with that.

    The fact is that businesses care about the software stack, not the OS. OSS products run just fine on Windows, OSX, Solaris, and Linux. Get the one that right for you and your employee skillset.

  188. Re:They even tossed in calendaring.... in a survey by man_of_mr_e · · Score: 1

    As you already mentioned, your calendaring *IS* integrated in your email, that's why it works. You've done nothing to explain why they shouldn't be integrated.

    Also, atl-tab isn't a windowsism, it also works in KDE and Gnome. Try it. I switch beteween apps with the keyboard, not the mouse, and I don't want more than the current set of apps i'm using available in that list. Most typical end users are confused by virtual desktops, so that's not a real solution. You need something that will not annoy the average user, and that means integration.

  189. Re:They even tossed in calendaring.... in a survey by Anonymous Coward · · Score: 0

    "your calendaring *IS* integrated in your email"

    No, it *isn't*. My calendaring is iCal based; I can recall it through the filesystem, I can get it by web and (the OS, not me) can *use* e-mail too. Even when e-mail is involved, it is invisible (from my point of view, which is the one that counts).

    "Also, atl-tab isn't a windowsism, it also works in KDE and Gnome"

    Yes. What I meant as a windoism is not using the keyboard but the way Windows makes people use the desktop: open an app use it and close it; open another, use it and close it, because it is really painful to have more than three or four open apps, both because it clutters your desktop and because how poor is the way Windows let you manage app windows (for instance, I have configured KDE so double-click in the window bar collapses it, focus follows mouse and rise the window after two seconds...). Having a lot of windows opened in any X-Window window/desktop manager doesn't make you sick the way it goes on Ms Windows. Even such a silly thing as my desktop remembering which apps I want opened and where upon login, is really a big advance.

    "Most typical end users are confused by virtual desktops"

    Most tipical users haven't been *exposed* to virtual desktops, that's very different. But once exposed they are no more confused than when they firstly where exposed to a Windows environment, and in my experience anyway they learn *fast* and you won't find any single person used to X-Window managers that doesn't painly miss virtual desktops, rising windows, etc. when forced to use Windows.

    "You need something that will not annoy the average user"

    I'm really tired about the "average user" topic. First, people is not idiot at all.
    Second, most of you would be really surprised if you really *try* instead of assume what amuses or not your "Joe Average".
    Third, those Joe Average *already* demonstrated this: they used DOS/Curses interfaces twuelve years ago; and they did use Win3.1 interfaces ten years ago. Despite of your thougths, the human race hasn't degrade so much in this period so they can't use KDE or Gnome even with minimal or null trining.

    In fact, my 71-year-old mother does, and even manages to use an IM app (Kopete) to talk to her daughter 1000 miles afar, and I only spent less than 10 minutes explaining the thingie (and even discovered by herself there were a solitaire card game and learnt how to play with it).

  190. Re:They even tossed in calendaring.... in a survey by man_of_mr_e · · Score: 1

    Yes, yourr calendaring *IS* integrated in your email. You say you don't care how it works, but the fact of the matter is, it does work through email. Your email applications are aware of the special messages and provides the facility to accept or deny them, and copy that data into the calendar.

    You grossly overestimate the ability of the average user to learn or care. Yes, there are average users that will figure things out, but this is, in my experience, a rarity (and I love it when I find one, it makes my job so much easier). Instead, as my typical experience bears out with end users, you have to explain the same things over and over to them. They say they understand, but they don't or they simply don't care and forget.

    If you've ever watched a typical end user use something like MacOS, you notice that before long they have 10 or 15 programs running because they are confused about exiting a window and exiting an app. If the user can't see it, they forget about it. Out of sight, out of mind. Virtual desktops are just that kind of thing.

    We're talking about people that can't figure out how to drag their taskbars from one side of the screen to another. We're talking about people that get confused by popups.

    Your argument is typical for a power user. "Don't treat me like the least common denominator", but from a management and tech support point of view it's the opposite. You can take care of yourself, the average user can't.

    And for the record. The vast majority of users weren't using computers back in the DOS days, and then the applications were much simpler, as were the user interfaces. It's the GUI that has largely allowed "average users" to use computers.

  191. You're on drugs. by Some+Random+Username · · Score: 1

    You buy as many CALs as you have concurrent users, that's the point. See, when you have 1000 people who need to use a particular app, but only use it 15 minutes at a time a couple times a day, 100 concurrent users will be all you'll get, and so all the CALs you need. So if you are audited, they will say "OK, you're all good" and you won't end up paying anything or buying anything.