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According to a report by Brad Sams at Thurrott, Microsoft is going to expand its range of audio hardware with the introduction of a set of wireless earbuds. They will accompany the Surface Headphones, a premium-priced pair of wireless headphones that Microsoft released last year. Ars Technica reports: Microsoft has shipped earbuds before: the Zune media player came with earbuds with a feature that sounds simple but is actually ingenious: the earbuds were magnetic and would stick together back to back. The result? Much less cable tangling when you put them in your pocket or bag. Surface Headphones seem to be competitive with other noise-cancelling over-the-ear headphones: their wireless range is great, the noise cancelling is solid, and their volume and noise-cancelling dials are a joy to use, but their battery life and Bluetooth audio standard support are both weak. As such, Microsoft is not totally without experience in this area and has shown that it can engineer thoughtful, compelling designs. How the putative earbuds will stand out from the crowd remains to be seen, of course.

The existing Surface Headphones were codenamed Joplin, raising the question: Janis or Scott? The earbuds make the answer to that question clear; they're apparently codenamed Morrison, as in Jim, meaning that the over-the-ear headphones are clearly named for Janis. Sams says that "Surface Buds" has been mooted as their retail name, with a possible launch in 2019.

Microsoft has rolled out a new feature to Excel's Android app that makes it easy to capture data. From a report: Excel now lets you take pictures of a document/paper in real life, crop the picture, and turn that into an actual, editable data on Excel. After capturing the data, you can edit the data to make sure Excel's image recognition is 100% accurate, and make any changes if some of the scanned data were incorrect. The company says it will roll out this feature to Excel for iOS app soon.

An anonymous reader quotes a report from Ars Technica, written by Peter Bright: Ever since the first Xbox was released, an obvious question has been hanging in the air: Microsoft already owns one of the premier gaming platforms, the PC, and both the original Xbox and the current Xbox One are more or less PCs anyway, so when is Microsoft going to bring the two together and let us play Xbox games on Windows? With the new Windows 10 builds, it looks like the company is taking some big steps in that direction. Microsoft has put big chunks of the Xbox infrastructure into Windows 10. This starts right from the moment you download the game: it's coming from the Xbox distribution servers, not the usual ones for Store apps. The game package itself uses a format called .xvc, which is used for Xbox One games, and there are PowerShell commands to work with these .xvc files and install .xvc games. Microsoft Gaming Services includes portions of this Xbox infrastructure; it includes a couple of drivers ("Microsoft Gaming Filesystem Driver" and "Microsoft Gaming Install Filter Driver"), along with a number of libraries that provide Xbox APIs.

The last few Windows 10 preview builds have included some vague instructions from Microsoft to install a special edition of a game, State of Decay, and report any problems with the process. There are no problems with playing the game but, rather, problems with installing and launching it. The instructions didn't give any indication as to why or what to look for. Naturally, people have been taking a closer look to see what's special about State of Decay and figure out why Microsoft is having Windows Insiders test it. Nazmus Khandaker, Rafael Rivera, and the pseudonymous WalkingCat have been poking around both the special edition of State of Decay and a helper application called Microsoft Gaming Services that insider machines are running. Brad Sams wrote up his findings. [...] The State of Decay package does nonetheless contain PC-oriented elements. In particular, it tries to install and update the DirectX runtime during its setup. We the users don't seem to be at the stage of simply running Xbox games unmodified on our PCs, or at least, not yet. But it looks as if the groundwork is being laid. The strange preview of a 2020 Windows release looks like it contains even more of this infrastructure, with signs of a layer to support Xbox's Direct3D variant on PC. "Microsoft could go the whole hog and simply make a Windows 10 PC with a suitable hardware spec into an Xbox that can play any Xbox game," writes Bright, adding: "it might just be there as a simple option for developers to enable if they choose."

An anonymous reader writes: Apple's new Mac products might have a serious audio glitch for professional users. The company's newest Mac products with its T2 security chip suffer from a software-related bug that leads to issues with audio performance. The issue seemingly affects devices with the T2 chip -- that includes the iMac Pro, Mac Mini 2018, MacBook Air 2018, and MacBook Pro 2018. Although Apple's T2 chip is designed to offer improved security, it's affecting users in the pro audio industry.

As CDM reports, there is a bug in macOS that leads to dropouts and glitches in audio whenever a Mac automatically updates its system clock through the system time daemon. Users have been reporting the issue across a bunch of different pro audio forums for months, and it seems like the issue has never been acknowledged by Cupertino. The issue here is pretty simple to understand, as explained by a DJ software developer on Reddit: whenever the system time daemon automatically updates the system time, it somehow sends a 'pause-audio-engine' message to the kernel, leading to dropouts and glitches in audio.

Spotify, one of the largest music streaming platforms available, is readying a "don't play this artist" feature in its apps that will let you mute artists you don't want to hear from. "The feature simply lets you block an entire artist from playing, so that songs from the artist will never play from a library, playlist, chart list, or even radio stations on Spotify," reports The Verge. From the report: The block feature works on songs by an individual artist, but it doesn't currently apply to tracks that an artist is featured on. Thurrott first spotted the feature, and notes that Spotify originally decided not to offer blocking "after serious consideration" back in 2017. Spotify has now reversed that decision.

Windows 10 Mobile devices will be officially unsupported starting on December 10, 2019. As a result, Microsoft is recommending users move to an Android or iOS device instead. Mac Rumors reports: Microsoft made the recommendation in a Windows 10 Mobile support document (via Thurrott) explaining its plans to stop offering security updates and patches for Windows 10 Mobile: "With the Windows 10 Mobile OS end of support, we recommend that customers move to a supported Android or iOS device. Microsoft's mission statement to empower every person and every organization on the planet to achieve more, compels us to support our Mobile apps on those platforms and devices." All customers who have a Windows 10 Mobile device will be able to keep using it after December 10, 2019, but no further updates will be available.

An anonymous reader quotes Neowin: Every time Microsoft releases a Windows 10 feature update, it runs some efficiency tests to prove that its Edge browser is significantly faster than the competition, which includes Mozilla Firefox and Google Chrome. Then the company posts the detailed results on its Windows blog and YouTube channel, boasting about the power efficiency of its browser. Even though the company still has run battery tests, it has remained strangely silent about them, posting about it on GitHub only. While many thought that Microsoft's silence on the matter was due to Edge finally losing to the competition, it appears that this is not the case.

As spotted by Paul Thurrott, Microsoft has indeed run efficiency tests for Edge in Windows 10 version 1809, pitting it against the likes of Firefox and Chrome. Through these tests, the company has concluded that Edge lasts 24% longer than Chrome and a massive 94% longer than Firefox on average.
"While Edge appears to have won these efficiency tests easily as well, it is likely that the company did not decide to promote this achievement -- as it has always done previously -- because of the planned abandonment of EdgeHTML in favor of Chromium," the article concludes.

"It will be very interesting to see if Microsoft Edge is able to maintain its battery advantage once the switch to Chromium is complete."

An anonymous reader quotes a report from Ars Technica: The important data loss bug that interrupted the rollout of the Windows 10 October 2018 Update, version 1809, may be fixed, but it turns out there are plenty of other weird problems with the release. As spotted by Paul Thurrott, the update also breaks the seek bar in Windows Media Player when playing "specific files." Microsoft does promise to fix the bug, but the timeframe is vaguely open-ended: it will be "in an upcoming release."

Also in the "how did that happen" category comes another bug: some Win32 programs can't be set as the default program for a given file type. So if you want certain files to always open in Notepad, for example, you're currently out of luck. A fix for this is promised by the end of the month. Setting default program associations is something that's been in Windows for 20-something years, so it's a little alarming that it should be broken. On top of this, there continue to be complaints that Windows 10 version 1809 doesn't work with iCloud, and machines with the iCloud client are currently blacklisted to prevent them from receiving the 1809 update. It's not immediately clear whose fault this one is -- it could be Microsoft's, but it's also possible that Apple is to blame.

An anonymous reader quotes a report from Ars Technica: Microsoft is planning to release a disc-free version of the Xbox One as early as next spring, according to an unsourced report from author Brad Sams of Thurrott.com (who has been reliable with early Xbox-related information in the past). The report suggests the disc-free version of the system would not replace the existing Xbox One hardware, and it would instead represent "the lowest possible price for the Xbox One S console." Sams says that price could come in at $199 "or lower," a significant reduction from the system's current $299 starting price (but not as compelling compared to $199 deals for the Xbox One and PS4 planned for Black Friday this year). Buyers will also be able to add a subscription to the Xbox Games Pass program for as little as $1, according to Sams. For players who already have games on disc, Sams says Microsoft will offer a "disc to digital" program in association with participating publishers. Players will be able to take their discs into participating retailers (including Microsoft Stores) and trade them in for a "digital entitlement" that can be applied to their Xbox Live account.

Mark Wilson writes: Ads in your inbox. Sounds like something you'd expect from the likes of Google or Yahoo, but Microsoft appears to be about to get in on the act as well. And we're not talking about online ads in your Outlook.com account -- we're talking about ads in the Mail app that's included with Windows 10. A new report says that Microsoft is currently testing ads with Windows Insiders, so it could be just a matter of time before they spread wider. In a support page, spotted first by news outlet Thurrott, Microsoft says, "Consistent with consumer email apps and services like Outlook.com, Gmail, and Yahoo Mail, advertising allows us to provide, support, and improve some of our products. We're always experimenting with new features and experiences. Currently, we have a pilot running in Brazil, Canada, Australia, and India to get user feedback on ads in Mail."

Update: ZDNet reports that Calendar app for Windows 10 is getting the same treatment.

From a report: Microsoft just announced a number of changes the company is rolling out to restore Skype's simplicity and familiarity. When the company introduced the modern Skype, it introduced radical changes that turned the app into an actual, modern app. But of course, that didn't really work too well with some of Skype's classic users. Although Microsoft has made numerous changes to the modern Skype to work better for all users, there were still a bunch of things in the app that no one really needed. And one of that was Highlights -- it was a complete clone of Snapchat where you could post pictures/videos that last for a limited time. Unlike other Snapchat clones like Instagram Stories, no one actually used Skype Highlights. [...] The navigation has been drastically improved, now only consisting of Chats, Calls, and Contacts -- the three core parts of Skype. Along with Highlights, Microsoft's also removed the Capture button which opened the Skype camera -- another useless feature that was already accessible from within chats.

Microsoft today confirmed the rumors: Xbox All Access is a new subscription offering that ties a console to Xbox Live Gold and Xbox Game Pass for two years. From a report: "For no upfront cost and one low monthly price for 24 months, Xbox All Access gets you a new Xbox One S or Xbox One X, access to more than 100 great games through Xbox Game Pass, and online multiplayer with Xbox Live Gold," Microsoft's Bogdan Bilan explains. "That's more than 100 all-you-can-play games -- including highly-anticipated new Xbox One exclusives the day they're released, plus more games added all the time on the fastest, most reliable gaming network and an Xbox One console." As previously reported, Xbox All Access is available only in the United States and will cost $22 or $35 per month, depending on whether you choose an Xbox One S or Xbox One X console.

An anonymous reader shares a report: CloudMagic, the makers of Newton, today announced that Newton Mail is being discontinued. The company is no longer allowing new users to purchase Newton Mail which costs $100 a year, and existing users will be provided with refunds. For those using the monthly subscription plan, it will immediately stop automatically renewing. And for those on the yearly subscription, you will be given a refund on a pro-rata basis. "We explored various business models but couldn't successfully figure out profitability & growth over the long term. It was hard; the market for premium consumer mail apps is not big enough, and it faces stiff competition from high-quality free apps from Google, Microsoft, and Apple," said Rohit Nadhani, the founder and CEO of CloudMagic. All of that makes sense -- when we have companies like Microsoft and Google making brilliant free email clients like Outlook Mobile and Inbox, there really is no space for paid apps like Newton on the market.

A few weeks ago, Microsoft launched Skype version 8.0 to replace Skype classic, or version 7. The company initially said that Skype classic would stop working on September 1st, but today, it extended the deadline and said it would continue to support the older application for the time being. Neowin reports: Spotted by Brad Sams of Thurrott.com, the information was posted as an update to a support forum that originally said when Skype v7 would be killed off. The update says the following: "Based on customer feedback, we are extending support for Skype 7 (Skype classic) for some time. Our customers can continue to use Skype classic until then. Thanks for all your comments - we are listening. We are working to bring all the features you've asked for into Skype 8. Watch this space." Microsoft didn't provide a new end of life date for Skype v7, but there's no doubt that it's still coming. Eventually, you'll have to move to Skype v8, or the UWP app if you're on Windows 10.

One big area that Microsoft is focusing on with its next-generation Xbox is game streaming. According to a report from Thurrott.com, Microsoft is working on two new Xbox consoles. The "Xbox Two" will be a console similar to that of the Xbox One and Xbox 360, with updated hardware and specs. The other Xbox console in development will be limited to streaming games. The Verge reports: The streaming-only console will reportedly include a low amount of local compute for handling tasks like controller input, image processing, and collision detection. These tasks are essential to reducing latency in game streaming, and Microsoft is said to be planning to slice up processing between the game running locally and in the cloud in order to reduce input lag and other image processing delays. Microsoft is currently developing its next-generation Xbox console under the Scarlett codename. The software giant recently revealed it's also working on a game streaming service for Xbox that will work across any device. This is a key part of Microsoft's future plans with Xbox, and part of the company's vision for developing its "Netflix for video games" service, Xbox Game Pass.

Sources familiar with Microsoft's plans tell The Verge that Microsoft is currently "all hands" on creating datacenters capable of powering the company's game streaming service. Referred to as codename "XCloud" internally, Microsoft has been experimenting with combining four lots of custom Xbox consoles into a single server blade for its datacenters. These servers will launch initially with developers in mind to build and develop games in the cloud instead of local debug machines, and then to stream games to consumers.

Mehedi Hassan, writing for Thurrott: Microsoft is bringing support for leap seconds -- yes, that one extra second -- to Windows, starting with Windows 10 Redstone 5 and Windows Server 2019. With the upcoming updates for Windows 10, Microsoft's operating system now deals with leap seconds in a way that is incredibly accurate, UTC-compliant, and traceable. Leap seconds typically occur every 18 months, resulting in one extra second. The extra leap second occurs to adjust with the earth's slowed down rotation, and an extra second is added to UTC in order to keep it in-sync with mean solar time. To deal with the extra second more appropriately, Windows 10 will now display that extra second, instead of directly jumping to the next one. H/T Perfycat who adds: The new move makes Windows Server the first OS to have full support of the rare but valid timestamp of: 23:59:60. Linus Torvalds has long maintained that users needs to chill out about leap seconds. Further reading: Microsoft's blog post 1, and blog post 2.

"A Microsoft employee claimed publicly that 'all of Office 365' was being 'completely rewritten' in JavaScript," writes Paul Thurrott, adding "And then all hell broke loose." First things first. It's not true. So if you were freaking out that Microsoft was somehow abandoning C# and C++ for its most mission-critical offerings, freak out no more. It's not happening. So what is happening? A Microsoft program manager named Sean Larkin perhaps got a little overly-exuberant on Monday... he tried to clarify things in follow-up tweets when his original missive exploded intro controversy. Which shouldn't have been a surprise. And yet, somehow, it was...

[H]e finally corrected himself on Reddit, blaming Twitter's character limitations for his many factual errors. "We are not abandoning C++, C#, or any of the other awesome languages, APIs, and toolings that we use across Microsoft," he clarifies. "Nothing [in Office 365] is converting to 'all/completely' JavaScript/TypeScript."
Thurrott, a long-time Windows blogger, concludes that "getting something this big this wrong is inexcusable."

Brad Sams, writing for Thurrott blog: This past week, I was tipped off that the next generation Xbox was codenamed Scarlett and in an effort to track down if this information was accurate, I was able to view content that highlighted several unannounced Microsoft products that are coming in the next two years. Microsoft is planning for the next Xbox console release to arrive in 2020. But what is more interesting, is that Microsoft describes 'Scarlett' as a family of devices; meaning we may see multiple pieces of hardware released that year.

Brad Sams, writing for Thurrott blog: To help grow to the footprint of the brand, Microsoft is working on updates to its existing products as well as a couple new offerings. I was able to view a few pieces of internal documents that outlined some of the future plans of the Surface brand that identify previously unknown codenames for upcoming products. The Surface Pro 6 is internally known as Carmel, the upcoming low-cost Surface Tablet is going by the name of Libra, and then, of course, there is the Andromeda device that we have been talking about for many months. The Libra tablet is likely the device that Bloomberg reported about earlier this year; a low-cost Surface tablet slated for 2018. The Surface Pro 6 (Carmel) does not list a shipping date and considering that Microsoft only recently released the LTE variant of the Surface Pro 5, this product may not arrive as soon as many have hoped. That being said, a refresh of the product is in the pipeline and actively being developed. And then there is Andromeda; here is where this gets a bit more interesting. According to the documentation, the device is scheduled to be released in 2018. Microsoft thinks of this hardware as a pocketable device to create a truly personal and versatile computing experience.

An anonymous reader shares a report: Microsoft is bringing support for the new HEIF image format to Windows 10. First popularized by Apple with iOS 11, HEIF is a new image format that uses less storage space while preserving image quality. The new image format is used by default on Apple's iPhone X and other devices running iOS 11. While Microsoft's online services like OneDrive already supported HEIF since the release of iOS 11, Windows 10 didn't natively support the new format as of yet. But with the upcoming Redstone 4 update -- possibly called the Spring Creators Update -- the Microsoft Photos app in Windows 10 will support HEIF by default. Further reading: CNET.

For over a year we've been treated to the fantasy that Windows 10 on ARM was the same as Windows 10 on x86. But it's a bit more nuanced than that. Paul Thurrott: 64-bit apps will not work. Yes, Windows 10 on ARM can run Windows desktop applications. But it can only run 32-bit (x86) desktop applications, not 64-bit (x64) applications. (The documentation doesn't note this, but support for x64 apps is planned for a future release.)
Certain classes of apps will not run. Utilities that modify the Windows user interface -- like shell extensions, input method editors (IMEs), assistive technologies, and cloud storage apps -- will not work in Windows 10 on ARM.
It cannot use x86 drivers. While Windows 10 on ARM can run x86 Windows applications, it cannot utilize x86 drivers. Instead, it will require native ARM64 drivers instead. This means that hardware support will be much more limited than is the case with mainstream Windows 10 versions. In other words, it will likely work much like Windows 10 S does today.
No Hyper-V.
Older games and graphics apps may not work. Windows 10 on ARM supports DirectX 9, DirectX 10, DirectX 11, and DirectX 12, but apps/games that target older versions will not work. Apps that require hardware-accelerated OpenGL will also not work.

Windows 10 will soon get a new application that will allow users to keep track of the data that Microsoft collects from their device. From a report: Ahead of the Data Privacy Day, Microsoft today introduced a new Diagnostic Data Viewer app for Windows 10 -- first coming to Windows Insiders -- that enables users to view all the diagnostic data that's being collected by Windows 10. The new Diagnostic Data Viewer will display different types of diagnostic data collected by the OS. This includes Common Data (your OS version, device ID/type, etc.), Device Connectivity and Configuration data (device capabilities, user settings, peripherals and network info), Product and Service Performance (device health, performance, reliability data), Product and Service Usage (data on usage of device, apps, OS), and Software Setup and Inventory (update information). The app includes a search feature that lets you search for specific items.

Paul Thurrott, writing for Thurrott.com: A support document describing new premium Outlook.com features for Office 365 subscribers hides the real story today: Microsoft just killed Outlook.com Premium. I wrote earlier about how Microsoft was bringing some Outlook.com Premium features, like an ad-free inbox, to Office 365 Home and Personal subscribers. That's great news, of course. But a related support document buries the lede. "The Outlook.com Premium standalone offering is now closed to new subscribers," the support document notes. "Current subscribers can renew their subscriptions to continue receiving subscription benefits." Yikes. There's also a link to another support document that continues this conversation. But there really isn't much more to say. If you're already using Outlook.com Premium, you can continue to do so. And for now, at least, you can even renew the subscription and keep using its unique features, like custom domain support.

Paul Thurrott, writing for Thurrott.com: A support document describing new premium Outlook.com features for Office 365 subscribers hides the real story today: Microsoft just killed Outlook.com Premium. I wrote earlier about how Microsoft was bringing some Outlook.com Premium features, like an ad-free inbox, to Office 365 Home and Personal subscribers. That's great news, of course. But a related support document buries the lede. "The Outlook.com Premium standalone offering is now closed to new subscribers," the support document notes. "Current subscribers can renew their subscriptions to continue receiving subscription benefits." Yikes. There's also a link to another support document that continues this conversation. But there really isn't much more to say. If you're already using Outlook.com Premium, you can continue to do so. And for now, at least, you can even renew the subscription and keep using its unique features, like custom domain support.

An anonymous reader shares a report: Microsoft announced this morning that the Windows 10 Fall Creators Update will be made available worldwide on October 17, in step with a new lineup of Windows Mixed Reality headsets that require this release. "We are coming up on our fourth major update to Windows 10, and our mission with these updates is to create a platform that inspires your creativity," Microsoft corporate vice president Terry Myerson says. "The next update of Windows 10, the Fall Creators Update, will be available worldwide October 17. With the Fall Creators Update, we are introducing some fun, new ways to get creative." The Fall Creators Update will upgrade Windows 10 to version 1709 and it brings a number of new features and improvements, especially to key experiences like gaming, security, and photos. But no new technology weighs as heavily on this update as Windows Mixed Reality, Microsoft's attempt to take virtual reality (VR) and mixed reality (MR) mainstream.

Paul Thurrott reveals a new internal Microsoft memo from corporate vice president Panos Panay which acknowledges "some quality issues" with their launch of Surface Book and Surface Pro 4. But an anonymous reader quotes a darker story from Thurrott.com: Multiple senior Microsoft officials told me at the time that the issues were all Intel's fault, and that the microprocessor giant had delivered its buggiest-ever product in the "Skylake" generation chipsets. Microsoft, first out of the gate with Skylake chips, thus got caught up by this unreliability, leading to a falling out with Intel... Since then, however, another trusted source at Microsoft has provided me with a different take on this story. Microsoft, I'm told, fabricated the story about Intel being at fault.

The real problem was Surface-specific custom drivers and settings that the Microsoft hardware team cooked up. The Skylake fiasco came to a head internally when Microsoft CEO Satya Nadella met with Lenovo last year and asked the firm, then the world's biggest maker of PCs, how it was dealing with the Skylake reliability issues. Lenovo was confused. No one was having any issues, he was told. I assume this led to some interesting conversations between the members of the Microsoft senior leadership team. But the net result was that Microsoft had to push out some existing designs quickly to get ahead of the reliability issues.
The Surface Book ultimately had a 17% return rate after its late-2015 launch, while the Surface Pro 4's return rate was 16%. So though Microsoft later pushed to improve subsequent releases, Panay's memo claims that "These improvements were unfortunately not reflected in the results of this [Consumer Reports] survey." The memo also reiterates high customer-satisfaction metrics, which Thurrott says "supports the contention that I made two days ago... Customers who spend more on premium products tend to be more satisfied even when they are unreliable because they need to justify their own decision-making process."

"He also suggests that what Consumer Reports calls a 'failure' is perhaps overly-broad and that some incidents -- like a frozen screen or unresponsive touch -- are not 'failures' but are rather just minor incidents that are easily rectified by the user."

Paul Thurrott reveals a new internal Microsoft memo from corporate vice president Panos Panay which acknowledges "some quality issues" with their launch of Surface Book and Surface Pro 4. But an anonymous reader quotes a darker story from Thurrott.com: Multiple senior Microsoft officials told me at the time that the issues were all Intel's fault, and that the microprocessor giant had delivered its buggiest-ever product in the "Skylake" generation chipsets. Microsoft, first out of the gate with Skylake chips, thus got caught up by this unreliability, leading to a falling out with Intel... Since then, however, another trusted source at Microsoft has provided me with a different take on this story. Microsoft, I'm told, fabricated the story about Intel being at fault.

The real problem was Surface-specific custom drivers and settings that the Microsoft hardware team cooked up. The Skylake fiasco came to a head internally when Microsoft CEO Satya Nadella met with Lenovo last year and asked the firm, then the world's biggest maker of PCs, how it was dealing with the Skylake reliability issues. Lenovo was confused. No one was having any issues, he was told. I assume this led to some interesting conversations between the members of the Microsoft senior leadership team. But the net result was that Microsoft had to push out some existing designs quickly to get ahead of the reliability issues.
The Surface Book ultimately had a 17% return rate after its late-2015 launch, while the Surface Pro 4's return rate was 16%. So though Microsoft later pushed to improve subsequent releases, Panay's memo claims that "These improvements were unfortunately not reflected in the results of this [Consumer Reports] survey." The memo also reiterates high customer-satisfaction metrics, which Thurrott says "supports the contention that I made two days ago... Customers who spend more on premium products tend to be more satisfied even when they are unreliable because they need to justify their own decision-making process."

"He also suggests that what Consumer Reports calls a 'failure' is perhaps overly-broad and that some incidents -- like a frozen screen or unresponsive touch -- are not 'failures' but are rather just minor incidents that are easily rectified by the user."

Paul Thurrott reveals a new internal Microsoft memo from corporate vice president Panos Panay which acknowledges "some quality issues" with their launch of Surface Book and Surface Pro 4. But an anonymous reader quotes a darker story from Thurrott.com: Multiple senior Microsoft officials told me at the time that the issues were all Intel's fault, and that the microprocessor giant had delivered its buggiest-ever product in the "Skylake" generation chipsets. Microsoft, first out of the gate with Skylake chips, thus got caught up by this unreliability, leading to a falling out with Intel... Since then, however, another trusted source at Microsoft has provided me with a different take on this story. Microsoft, I'm told, fabricated the story about Intel being at fault.

The real problem was Surface-specific custom drivers and settings that the Microsoft hardware team cooked up. The Skylake fiasco came to a head internally when Microsoft CEO Satya Nadella met with Lenovo last year and asked the firm, then the world's biggest maker of PCs, how it was dealing with the Skylake reliability issues. Lenovo was confused. No one was having any issues, he was told. I assume this led to some interesting conversations between the members of the Microsoft senior leadership team. But the net result was that Microsoft had to push out some existing designs quickly to get ahead of the reliability issues.
The Surface Book ultimately had a 17% return rate after its late-2015 launch, while the Surface Pro 4's return rate was 16%. So though Microsoft later pushed to improve subsequent releases, Panay's memo claims that "These improvements were unfortunately not reflected in the results of this [Consumer Reports] survey." The memo also reiterates high customer-satisfaction metrics, which Thurrott says "supports the contention that I made two days ago... Customers who spend more on premium products tend to be more satisfied even when they are unreliable because they need to justify their own decision-making process."

"He also suggests that what Consumer Reports calls a 'failure' is perhaps overly-broad and that some incidents -- like a frozen screen or unresponsive touch -- are not 'failures' but are rather just minor incidents that are easily rectified by the user."

Microsoft has publicly responded to Consumer Reports, saying that it disagrees with the publication's Surface reliability findings. But the company hasn't offered much in the way of evidence. In a blog post, Surface chief Panos Panay writes: In the Surface team we track quality constantly, using metrics that include failure and return rates -- both our predicted 1-2-year failure and actual return rates for Surface Pro 4 and Surface Book are significantly lower than 25%. Additionally, we track other indicators of quality such as incidents per unit (IPU), which have improved from generation to generation and are now at record lows of well below 1%. Surface also ranks highly in customer satisfaction. 98% of Surface Pro 4 users and Surface Book users say they are satisfied with their device, and our Surface Laptop and new Surface Pro continue to get rave reviews. Long-time watcher Paul Thurrott writes: Does changing the time frame from "by the end of the second year of ownership" to "1-2 year failure rate" skew the results because more failures happen later in a product's lifetime? Also, he introduces the notion of "return rates" here. By definition, the feedback that Consumer Reports receives is from product owners, not those who have returned products. If someone is almost two years into device ownership, they are not returning the product. They're just using it. And dealing with it. So consider the issue muddled, in just one carefully-constructed sentence. Which I believe was crafted to confuse the issue. But there is more. "Additionally, we track other indicators of quality such as incidents per unit (IPU), which have improved from generation to generation and are now at record lows of well below 1 percent," Panay offers. It's not possible to understand how an "incident" relates to a "failure." Mostly because he doesn't explain the term. Likely because doing so would betray that this is an apples to oranges comparison. [...] I will point the reader to Welcome to Surfacegate, my description of Microsoft's feeble attempts to ignore and then slowly fix endemic issues with those exact two Surface models. And anecdotally, I'll point to the fact that the three Surface Book models I've used have all had reliability problems. But the biggest issue I have with "customer satisfaction" is that it's kind of a bullshit measurement when it comes to premium products.

Microsoft has publicly responded to Consumer Reports, saying that it disagrees with the publication's Surface reliability findings. But the company hasn't offered much in the way of evidence. In a blog post, Surface chief Panos Panay writes: In the Surface team we track quality constantly, using metrics that include failure and return rates -- both our predicted 1-2-year failure and actual return rates for Surface Pro 4 and Surface Book are significantly lower than 25%. Additionally, we track other indicators of quality such as incidents per unit (IPU), which have improved from generation to generation and are now at record lows of well below 1%. Surface also ranks highly in customer satisfaction. 98% of Surface Pro 4 users and Surface Book users say they are satisfied with their device, and our Surface Laptop and new Surface Pro continue to get rave reviews. Long-time watcher Paul Thurrott writes: Does changing the time frame from "by the end of the second year of ownership" to "1-2 year failure rate" skew the results because more failures happen later in a product's lifetime? Also, he introduces the notion of "return rates" here. By definition, the feedback that Consumer Reports receives is from product owners, not those who have returned products. If someone is almost two years into device ownership, they are not returning the product. They're just using it. And dealing with it. So consider the issue muddled, in just one carefully-constructed sentence. Which I believe was crafted to confuse the issue. But there is more. "Additionally, we track other indicators of quality such as incidents per unit (IPU), which have improved from generation to generation and are now at record lows of well below 1 percent," Panay offers. It's not possible to understand how an "incident" relates to a "failure." Mostly because he doesn't explain the term. Likely because doing so would betray that this is an apples to oranges comparison. [...] I will point the reader to Welcome to Surfacegate, my description of Microsoft's feeble attempts to ignore and then slowly fix endemic issues with those exact two Surface models. And anecdotally, I'll point to the fact that the three Surface Book models I've used have all had reliability problems. But the biggest issue I have with "customer satisfaction" is that it's kind of a bullshit measurement when it comes to premium products.

Microsoft has publicly responded to Consumer Reports, saying that it disagrees with the publication's Surface reliability findings. But the company hasn't offered much in the way of evidence. In a blog post, Surface chief Panos Panay writes: In the Surface team we track quality constantly, using metrics that include failure and return rates -- both our predicted 1-2-year failure and actual return rates for Surface Pro 4 and Surface Book are significantly lower than 25%. Additionally, we track other indicators of quality such as incidents per unit (IPU), which have improved from generation to generation and are now at record lows of well below 1%. Surface also ranks highly in customer satisfaction. 98% of Surface Pro 4 users and Surface Book users say they are satisfied with their device, and our Surface Laptop and new Surface Pro continue to get rave reviews. Long-time watcher Paul Thurrott writes: Does changing the time frame from "by the end of the second year of ownership" to "1-2 year failure rate" skew the results because more failures happen later in a product's lifetime? Also, he introduces the notion of "return rates" here. By definition, the feedback that Consumer Reports receives is from product owners, not those who have returned products. If someone is almost two years into device ownership, they are not returning the product. They're just using it. And dealing with it. So consider the issue muddled, in just one carefully-constructed sentence. Which I believe was crafted to confuse the issue. But there is more. "Additionally, we track other indicators of quality such as incidents per unit (IPU), which have improved from generation to generation and are now at record lows of well below 1 percent," Panay offers. It's not possible to understand how an "incident" relates to a "failure." Mostly because he doesn't explain the term. Likely because doing so would betray that this is an apples to oranges comparison. [...] I will point the reader to Welcome to Surfacegate, my description of Microsoft's feeble attempts to ignore and then slowly fix endemic issues with those exact two Surface models. And anecdotally, I'll point to the fact that the three Surface Book models I've used have all had reliability problems. But the biggest issue I have with "customer satisfaction" is that it's kind of a bullshit measurement when it comes to premium products.

Long time Microsoft watcher Brad Sams, reporting today: Two independent sources inside of Microsoft have told me that there is a new hardware device being tested internally and that there is also a separate branch of Windows Mobile for this device. I have been hearing about the software update for some time and the added hardware component makes sense as the company is pursuing "new experiences" with this device. Additionally, the UI is expected to be different than what we know today as Windows Mobile but the exact changes are still evolving as we are in the early days of development of this experience. There may also be another 'cut' in the support for older applications with the new mobile experience. I have heard, but am not able to fully confirm at this time, that Silverlight applications may not longer work with the updated OS.

On the sidelines of Windows 10 China Government Edition release, Microsoft also announced a new Surface two-in-one laptop. The latest addition to company's hybrid computing line up, the "new Surface Pro" sports an improved design, and houses a newer processor from Intel. From an article: The new Surface Pro features the same 3:2 12.3-inch PixelSense display as its predecessor, providing a resolution of 2736 x 1824 (267 ppi) and 10 point multi-touch capabilities. Surface Pro is based on faster and more reliable Intel "Kaby Lake" chipsets in Core m3-7Y30 with HD Graphics 615, Core i5-7300U with HD Graphics 620, and Core i7-7660U with Iris Plus Graphics 640 variants, which should make for a better experience. As with the previous version, the Core m3 version of the new Surface Pro is fanless and thus silent. But this is new: The Core i5 versions of the new Surface Pro are also fanless and silent. And a new thermal design helps Microsoft claim that the i7 versions are quieter than ever, too. The new Surface Pro is rated at 13.5 hours of battery life (for video playback), compared to just 9 hours for Surface Pro 4. That's a 50 percent improvement. urface Pro can be had with 4, 8, or 16 GB of 1866Mhz LPDDR3 RAM. The new Surface Pro is built around the USB 3-based Surface Connect connector and features one full-sized USB 3 port and one miniDisplayPort port. Microsoft also announced a new Surface Pen (sold separately), and claims that the new pen is twice as accurate (compared to the previous version). No word on the pricing but it will be available in all major global markets in the "coming weeks." The new Surface ships with Windows 10 Pro. (Side note: Earlier Microsoft used to market the Surface Pro devices as tablets that could also serve as laptops. The company is now calling the Surface Pro laptops that are also tablets.)

Citing several unnamed sources, long-time blogger Brad Sams is reporting that Microsoft has canceled the second iteration of the HoloLens in an attempt to focus on even more advanced HoloLens. The company, he says, now plans to launch that third iteration of HoloLens in 2019. From the report: Back when the first version of HoloLens came out, Microsoft created a roadmap that highlighted several release points for the product. This isn't unusual, you start with the first device, second generation devices are typically smaller and more affordable and then with version three you introduce new technology that upgrades the experience; this is a standard process path in the technology sector. Microsoft, based on my sources, is sidelining what was going to be version two of HoloLens and is going straight to version three. By skipping what was version two on their roadmap, the company can accelerate version three which will be closer to a generational leap and help keep Microsoft ahead of the competition. My sources are telling me that this version of HoloLens will not arrive until 2019.

Outlook.com Premium email service, which Microsoft began testing in October, is now available to all. You get the following features with this paid service, via a report: Outlook.com Premium provides a number of useful features: (1) Custom domain support for five users.

(2) Information sharing: Outlook Premium helps you easily share calendars, contacts, and documents (via OneDrive) between those five users.

(3) Ad-free inbox: Like Ad-Free Outlook.com, Outlook Premium offers no "banner ads" for a "distraction-free view of your email, photos, and documents."

Microsoft will start bundling drivers with Windows Store games to improve the performance of the game once downloaded. A report on Thurrott adds: This will work by the game download trigging Windows Update to acquire the minimum driver requirements to make sure that application works as intended. This may perturb some users who like having complete control over the driver updates for their hardware as this auto-download mechanism will overwrite the existing installation of the driver. Of course, you can still roll-back the update but hopefully Microsoft gives us a way to stop the auto-download of the driver via the Windows Store when this feature arrives.

A new white paper from Microsoft claims that "devices running Windows 10 are 58% less likely to encounter ransomware than when running Windows 7". But an anonymous reader brings more news from Windows-watcher Paul Thurrott: in a separate blog post, it also makes its case for why Windows 10 version 1607 -- that is, Windows 10 with the Anniversary Update installed -- is the most secure Windows version yet. Improvements in this release include: Microsoft Edge runs Adobe Flash Player in an isolated container, and Edge exploits cannot execute other applications... [And] the Windows Defender signature delivery channel works faster than before so that the in-box anti-virus and anti-malware solution can help block ransomware, both in the cloud and on the client. Additionally, Windows Defender responds to new threats faster using improved cloud protection and automatic sample submission features, plus improved behavioral heuristics aimed at detecting ransomware-related activities.
Interestingly, the paper also touts Microsoft's "Advancing machine-learning systems in our email services to help stop the spread of ransomware via email delivery."

Microsoft may have plans to bring Windows Hello, one of the headline features of Microsoft's current operating system, to Android and iOS. Windows Hello is a feature that lets people unlock their PC with fingerprint, face, or iris. Paul Thurrott reports: With Windows 10 version 1607, Microsoft has expanded the Windows Hello authentication technologies to include support for companion devices. That we knew. But those companion devices, surprisingly, will include both Android and iPhone handsets. The question is whether those solutions will ever be made available to consumers.[...] On a Ignite 2016 session called Expand Windows Hello Family to companion devices and browser, Microsoft outlined some ideas around this. "When you think about a user and the kind of devices they carry with them," Microsoft senior program manager lead Anoosh Saboori said during the session, "they normally have the phone in their pocket, they [might] have some kind of wearable on their arm, some of them might have the security fobs given to them by their company, and many of us carry a badge with us that is used to gain access to different physical locations. We wanted to leverage these devices as a way to knowing the user."

An anonymous Slashdot reader quotes ZDNet: Microsoft rolled out this week the seventh Cumulative Update of fixes to Windows 10 Anniversary Update since the Anniversary version of Windows 10 began going to customers on August 2...causing installation issues for some users. I don't know how many are affected -- it's definitely nowhere near "all" -- but reports are coming in on Twitter and in Microsoft support forums from those who can't install the update, resulting (at least for some) in an endless loop of repeated attempts...

But a few of those affected have pointed out that when Microsoft first delivered this update to its "Release Preview" ring of Insider testers at the start of this week, some testers reported the installation failure/reboot issue. Despite those reports, Microsoft still pushed this update out to those not in the Insider program... Unsurprisingly, this issue is triggering a round of "What's the point of Insider testing?" questions. It looks to some like Microsoft is just ignoring Insider feedback...
Paul Thurrott reports that the problems are "widespread... Microsoft is pushing the idea that you should always patch your machine on the day the update is released as they often release security patches that fix vulnerabilities. But, until the company can get a handle on their quality control issues...it feels like every time you run Windows update you are rolling the dice."

Microsoft announced today that Windows 10 is now running on over 400 million active devices. This is up from 300 million as of May, and 207 million as of end of the March. The company says that it deems devices that have been active in the past 28 days as "active." Microsoft added that this 400 million active devices figure include tablets and phones as well as Xbox One consoles, HoloLens, and Surface Hubs running Windows 10. Paul Thurrott adds:Microsoft last provided a Windows 10 usage milestone on June 29, when it said that there were 350 million active Windows 10 devices. At that time, I noted that the Windows 10 adoption had accelerated from the previous milestone, hitting an average of almost 29 million new devices per month. But 50 million additional devices over three months is a much slower pace of about 17 million per month. This is the slowest rate since Windows 10 was first announced. Again, no surprise there: Windows 10 was free for its first year, and over that time period it averaged roughly 31.25 million new devices per month (if you assume a figure of 375 million after one year, as I do). Does this mean that Windows 10 will see fewer than 20 million new devices each month, on average, going forward? No, of course not. There's no way to accurately gauge how things will go, given that most future devices will be new PCs purchased by businesses or consumers, or business PCs upgraded to Windows 10.

The Anniversary Update which Microsoft rolled out to Windows 10 users earlier this month has broken millions of webcams, the company said on Friday. The problem is that after installing the update, the company added, Windows no longer allows USB webcams to use MJPEG or H264 encoding processes, and only supports YUY2 encoding. Microsoft says it introduced the changes to prevent an issue that was resulting in duplication of encoding the stream (poor performance). If you're facing the issue, there's a workaround (via Thurrott.com): Rafael has figured out a workaround that should hopefully stop the freezing issue; if you are comfortable tweaking the registry, make this change. HKLM\SOFTWARE\WOW6432Node\Microsoft\Windows Media Foundation\Platform, add DWORD "EnableFrameServerMode" and set to 0

BarbaraHudson writes: Non-Visual Desktop Access (NVDA) is a free screen reader that is only available for Windows and comes with lots of features for people with visual handicaps. NVDA recommends to delay moving to Windows 10 because of problems with the Edge browser, PDF reading, Cortana, and applications designed for the Windows Store. There's only a few weeks to "upgrade" to Windows 10. My question is, does Windows 10 have compelling reasons for the visually handicapped to switch to it that are worth putting up with these (hopefully temporary) problems? Please note that NVDA doesn't require an internet connection to work; any Windows 10 assistive technologies that require one are a minus because they can leave the user high and dry with no notice. By the way, I've tried the KNOPPIX Adriane Audio Desktop and unfortunately it's really not there yet in comparison. Microsoft did highlight several accessibility features in the Windows 10 Anniversary update. Some of the features include faster text to speech, improved keyboard navigation, verbosity, AutoSuggest results, and support for more languages. In many of the core Windows 10 apps, Microsoft has made changes to Microsoft Edge, Mail, Cortana, and Groove to provide various features like modern web accessibility standards, improved account setup experience when using a screen reader, more reliable search and navigation functionality when using a keyboard, and better support for high DPI scaling and high contrast. There are also new accessibility resources available to developers, including an updated Visual Studio App Analysis tool to make it easier to find and fix accessibility errors, and support for Mnemonics in the Universal Windows Platform to help developers more easily provide Access Key customizations.

Microsoft watcher Paul Thurrott writes: After I asked about whether the free upgrade for Windows 10 Mobile would end on July 29 as it is for Windows 10 for PCs, Microsoft's Dona Sarkar clarified the firm's evolving strategy: The Windows 10 Mobile upgrade will now continue to be free past the end of the month. "So, the free upgrade to Windows 10 ends for Windows phones on July 29, too. Right?" I tweeted yesterday morning, seeking clarification for a reader who had asked me this question. After all, Microsoft had said nothing about the expiration of the free Mobile upgrade since last year. "Clarification from this morning," Ms. Sakar tweeted later in the day. "The free upgrade offer for PC ends on July 29 but as always there are no implications or cost on phone." Hm. Not sure about the "as always" bit, as Microsoft's plans for the free Windows 10 Mobile upgrade have changed repeatedly since the firm announced this upgrade in January 2015. And over time, many of these changes enraged users who had believed earlier promises. You may recall that the original plan was to upgrade all Windows Phone 8.1 handsets to Windows 10 Mobile ... for the first year only. But over time, that changed. It was going to be all handsets with at least 1 GB of RAM. And then it was going to be some subset of handsets sold over the previous two years, but not the Lumia Icon for some reason.

An anonymous reader writes: Microsoft's Surface 3 may be coming to an end. Brad Sams at Thurrott.com reports that many versions of the Surface 3 are listed as being out of stock in Microsoft's online store, with no expected availability. He notes that the only version in stock online is the version with 2GB RAM/64GB storage/LTE. There's more availability in-store, but stock appears to be limited overall. What this generally means is that manufacturing is slowing down or going to stop entirely. In a statement, Microsoft said: "Since launching Surface 3 over a year ago, we have seen strong demand and satisfaction amongst our customers. Inventory is now limited and by the end of December 2016, we will no longer manufacture Surface 3 devices." It's possible a Surface 3 successor is right around the corner, although Ars Technica notes "there hasn't even been the merest hint of a rumor about such a device." The Surface 3 is being powered by a Cherry Trail Atom processor, which hasn't seen a major upgrade or replacement since they were released in the first quarter of 2015. "Without new processors, there's little reason to update the Surface 3 line," writes Ars. Microsoft could equip the Surface 3 successor with a Core M processor, but the implications of that decision would likely cause the device's price to shoot up or cause the device's quality to significantly decrease. Microsoft may simply abandon the segment entirely and focus strictly on the Surface Pro line.

Google Chrome is now the most widely used desktop browser. According to the latest figures from marketing and research firm Net Applications (which looked into data from over 40,000 websites), in April, Chrome captured 41.66 percent of the market, surpassing Internet Explorer which now sits at 41.35 percent. Brad Sams writes:This growth by Chrome should not be too surprising as Microsoft has left Internet Explorer behind for Edge but unfortunately, the Edge browser available to the vast majority of Windows 10 users is a sub-par experience as it lacks basic features like extensions. This is a big milestone for Google as their browser faced and uphill battle against Internet Explorer when it was introduced back in 2008.Also read: Windows Desktop Market Share Drops Below 90%

An anonymous reader quotes a report from PCWorld: Microsoft is testing a premium version of Outlook.com that removes the ads and supports custom domains for email addresses. According to Brad Sams at Thurrott.com, Outlook Premium is free for one year and then costs $3.99 per month during the trial phase, though it's only available by invite for now. The service appears to combine two features that Microsoft offers or has offered in the past. The first is an ad-free version of Outlook, which is already available today as a $20 per year upgrade. The second is custom domains, which allow users to enjoy Outlook.com's features but with a personalized email address. Outlook Premium could also slightly undercut Google's Apps for Work plans, which support custom domains for $5 per user per month. It also offers a middle ground between ad-free Outlook and a full Office 365 subscription. While Outlook Premium may be tempting for a select few, general users may be hard-pressed to pay anything for Outlook, let alone $4 per month.

theodp writes: With its sweeping vistas and narration by the late Robin Williams, Apple's 2014 'Your Verse' ad dramatically showcased the many ways iPads might help people create, from making movies to calibrating wind turbines. So it's interesting that Microsoft's first ad for its new Surface Book (YouTube) bears a striking resemblance to the earlier Apple ad (YouTubeDoubler comparison). Which is probably only fair, since Apple's soon-to-be-released iPad Pro bears more than a passing resemblance to the Microsoft Surface. Hey, good artists copy, great artists steal, right? By the way, between the release of Microsoft's Surface Pro 4, Apple's iPad Pro, and Google's Pixel C, is the keyboard+touch interface poised to be a four-decade "overnight success"?

A multitude of tech sites are breathlessly reporting that Windows 10 will be the last version of Windows. These claims are based on a brief comment from developer evangelist Jerry Nixon while speaking a Microsoft Ignite session on "Tiles, Notifications, and Action Center." However, as Paul Thurrott points out, you probably shouldn't take this news too seriously. Windows development has been changing for the past several years. At the very least, we've known since we learned Windows 8 would be developed for multiple form factors. We've known it specifically about Windows 10 since it was announced — Microsoft has talked about transitioning away from giant, monolithic updates. Thurrott says, The reason anyone is talking like this is that Microsoft is pushing a "Windows as a service" vision, which doesn't mean "subscription service" but rather that it plans to upgrade Windows 10 going forward with both functional and security updates, plus of course bug fixes. You know, just like it's done with every single version of Windows. Ever. ... In other words, nothing to see here. Beyond the usual: things change. If it makes sense to keep updating Windows 10 and not change the brand or version number, Microsoft will do that. If it makes sense to release something called Windows 10 R2, Windows 11, or Windows Yoghurt — seriously, who cares? — then they'll do that.