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iTunes for Windows Breaking Older iPods

evil_liam asks: "In our office we've been running an older 5gb iPod with both Macs and PC's (using Xplay), but when we installed iTunes for the PC the iPod stopped working. Songs and playlists transfer over fine, and you can see them and play them in iTunes, but you can't listen to them on the iPod, itself. It shows the song details and so forth, but skips through the tracks, playing 0 seconds of each one until it finishes. This only applies to tracks added since iTunes was installed. No amount of reformatting, or rolling back firmware seems to work. When I called Apple, they stated that they simply don't support the use of the older Mac iPods on PC's and are not responsible, even though they admit that it was their own software that caused this. We're not alone, see this thread at Apple. I'm not quite suggesting that this was deliberate, but they are aware of it and don't seem to care." Does anyone have ideas on possible fixes for the afflicted iPods?

683 comments

  1. Apple approved fix by Anonymous Coward · · Score: 5, Funny

    Buy a newer iPod.

    1. Re:Apple approved fix by Kethinov · · Score: 5, Funny

      Better fix: don't use Windows.

      --
      You're right, I wouldn't steal a car. But if it were possible, I sure as hell would download one!
    2. Re:Apple approved fix by sulli · · Score: 5, Funny

      Even better fix: Don't use anything. Go back to vinyl for that warm, fuzzy, buttery sound.

      --

      sulli
      RTFJ.
    3. Re:Apple approved fix by obsid1an · · Score: 2, Insightful
      Better fix: don't use Windows.

      I knew it wouldn't take long for someone to blame Apple's fuck up on MS.

    4. Re:Apple approved fix by Woy · · Score: 1
      - Better fix: don't use Windows.

      I knew it wouldn't take long for someone to blame Apple's fuck up on MS.

      And get modded to +3 insightful at the time of this post. Who let's these ppl out of their cage?

      --
      "If God created us in his own image we have more than reciprocated." - Voltaire
    5. Re:Apple approved fix by Anonymous Coward · · Score: 0

      I prefer singing in the shower. It costs cheaper than buying an iPod or vinyl records, and at the same time keeps RIAA off my back.

    6. Re:Apple approved fix by Espectr0 · · Score: 0, Troll

      Better fix: don't use Windows.

      How can a 1000-3000$ workaround can be called a fix?
      It's not like using the iPod on windows is not supported... So stop the trolling

    7. Re:Apple approved fix by Anonymous Coward · · Score: 0

      Don't be sure, ASCAP might put a CAP in your ASS for stuff like that.

    8. Re:Apple approved fix by Anonymous Coward · · Score: 0

      Well you see, it is not supported.

      Idiot.

    9. Re:Apple approved fix by cgranade · · Score: 1, Informative

      Well, it doesn't really matter... Windows is a bad buy whether or not its an Apple fuckup. Maybe, MS even released a "service patch" to break it to make Apple look bad, and Apple is just happy to oblige. At anyrate, MS is just a con job whether or not this issue involves them.

      --

      #define DRM chmod 000

    10. Re:Apple approved fix by Anonymous Coward · · Score: 0

      Not so sure, if they thought they could get away with it they'd probably try to sue or bill you for royalties for a "public performance of a copyrighted work".

      You gotta respect the IP, man.

    11. Re:Apple approved fix by Ironica · · Score: 1

      It's not like using the iPod on windows is not supported... So stop the trolling

      It is very much like using the *Mac-only* iPod on Windows is not supported.

      --
      Don't you wish your girlfriend was a geek like me?
    12. Re:Apple approved fix by CheeseMonkey · · Score: 0, Offtopic

      Blah blah blah I have nothing useful to say.
      Can the M$-bashing idiots stay on topic for a change?
      (/offtopic)

      --
      Nothing to see here.
    13. Re:Apple approved fix by Anonymous Coward · · Score: 0

      "Maybe, MS even released a "service patch" to break it to make Apple look bad"

      Hey, Maybe your just trying real hard to avoid cognitive dissonance.

    14. Re:Apple approved fix by alienw · · Score: 1, Insightful

      Windows is quite a decent OS. I wouldn't diss it so much. Now, their business practices are a different story, but I wouldn't diss the product too much. Nobody made an OS yet that runs on the same range of hardware and has the same capabilities.

    15. Re:Apple approved fix by Anonymous Coward · · Score: 0

      Hey, Maybe your just trying real hard to avoid cognitive dissonance.

      Mr. dipshit@greens.org? Nah, I think he's incredibly comfortable with cognitive dissonance. I'd accuse him of having a tin foil hat, but it's probably damaging to the environment to produce tin foil in its end form, so it's probably a hemp and recycled aluminum can fixture of some sort.

    16. Re:Apple approved fix by Fareq · · Score: 0, Insightful

      -1, Troll?

      WTF?!?!?

      You are "Insightful" if you bash MS, "Interesting" or "Informative" if you like Linux or Apple, and "Troll" If you like Windows?!?!

      Come on...

    17. Re:Apple approved fix by Anonymous Coward · · Score: 0

      You complain when modded down, where is the gratitude now that it is +5? :-)

    18. Re:Apple approved fix by morelife · · Score: 5, Funny

      Buy a newer iPod.
      -anonymous slashdot coward

      Buy a newer iPod. Sucker.
      -S. Jobs

      Buy a newer iPod. Sucker.
      -B. Gates

      Apple's DRM is illegal and unconstitutional. Buying a newer iPod will not remove the infraction.
      -D. McBride

    19. Re:Apple approved fix by Anonymous Coward · · Score: 0

      Oh yeah? I bet the first computer ever built ran 100% of computer hardware available and ran 100% of computer software available.

      Let's see anybody beat that.

    20. Re:Apple approved fix by alienw · · Score: 1

      I was talking about capabilities. It's not about percentages.

    21. Re:Apple approved fix by Pyro226 · · Score: 2, Insightful
      Nobody made an OS yet that runs on the same range of hardware and has the same capabilities.

      I call shenanigans (see SouthPark). Now I don't want to sound like too much of a linux zealot, and technically that is true. No other Operating system runs on the exact same set of hardware and has the exact same capabilities. But that doesn't mean the Windows is the best OS.

      As far as the hardware goes, Windows only runs on x86 processors (with the exception of some old NTs, which ran on one other thing, which I don't remember). Now Linux may not support all of the hardware that Windows supports but: "Linux was first developed for 32-bit x86-based PCs (386 or higher). These days it also runs on (at least) the Compaq Alpha AXP, Sun SPARC and UltraSPARC, Motorola 68000, PowerPC, PowerPC64, ARM, Hitachi SuperH, IBM S/390, MIPS, HP PA-RISC, Intel IA-64, DEC VAX, AMD x86-64 and CRIS architectures." Quoted from the What is Linux? section of kernel.org.

      It is also true that Linux, as an OS, doesn't have nearly as many capabilities as Windows. Windows, the Operating System, has a web browser, a media player, an E-mail client... - wasn't there some lawsuit about this, antitrust something or other? But, with the help of X windows, KDE, Mozilla... (replace any of those with your favorites), Linux can do as much as Windows, and more.

      --
      This message is encrypted with Quad ROT-13 to protect the author's copyright under the DMCA.
    22. Re:Apple approved fix by Warphammer · · Score: 1

      Not intending to detract, and it certainly doesn't reach the number of ports of BSD or Linux... But NT at various times ran on x86, MIPS, Alpha and PowerPC. The Alpha port and the DEC-written binary translators were reportedly quite good, too. Slowly the ports were dropped, PowerPC dying when the CHRP alliance fell apart, and finally Alpha when Compaq told MS they weren't going to write most of the port anymore.

    23. Re:Apple approved fix by milkman_matt · · Score: 1
      It is very much like using the *Mac-only* iPod on Windows is not supported.

      Yeah, no shit huh.. I've got a flawless solution.. Buy the correct iPod for that platform n' quit yer bitching. Of course Apple's not going to support a MAC iPod screwing up on a Windows machine.. They released separate iPods for a reason n' all.

      -matt

    24. Re:Apple approved fix by Anonymous Coward · · Score: 0

      Nobody made an OS yet that runs on the same range of hardware and has the same capabilities.

      Doesn't that have more to do with the level of support from add-on makers than the actual OS? If vendors bothered to write drivers for other OSes, wouldn't those other OSes would run on exactly the same "range of hardware" as Windows*? I don't think that there is anything innate about the Windows OS itself which allows it to use the latest video cards when, say, BeOS cannot.

      *On x86, that is... other posters already covered the issue of other architectures.

    25. Re:Apple approved fix by Anonymous Coward · · Score: 0

      Even better fix: stop cooking socks.

    26. Re:Apple approved fix by BigRedFish · · Score: 1

      Go back to vinyl for that warm, fuzzy, buttery sound

      False comparison. Buy a record, you own it. Buy from iTunes, you rent it.

      I think she or he might have been kidding, but as a collector, I say the parent is on to something - go back to vinyl if you want music you'll be able to play a couple of decades down the road. I have original Scott Joplin 78's, and let me tell ya, a few clicks and pops beats the hell out of 'lost to posterity.' You can still get Joplin, sure, but would anyone like to try to find the rest of my 78s in re-issue? Anyone think I could get an authorization code for those now, if they'd had DRM back then? Last I checked, double-clocking a turntable to play at 78 wasn't a DMCA violation either.

      CDs degrade, tapes degrade, DRM is planned obsolescence by design. An old-fashioned record on a ceramic base - that's forever.

    27. Re:Apple approved fix by Ironica · · Score: 1

      An old-fashioned record on a ceramic base - that's forever.

      I gotta ask... where do you get your record player needles? The last two turntables I've had have become junk because the company wasn't selling replacements anymore...

      Cave paintings are about the only media that will never be obsolete. Books, you might think, until you try to read something in a dead and lost language...

      --
      Don't you wish your girlfriend was a geek like me?
    28. Re:Apple approved fix by kraksmoka · · Score: 1

      yes, it is a pretty flamebaitish thing to say, but . . . .. m$ has done this in the past, but not since the format wars of the early nineties.

      --
      "You never want a serious crisis to go to waste." - Rahm Emanuel
    29. Re:Apple approved fix by commodoresloat · · Score: 1

      Get a turntable with a tonearm that supports standard cartridges if you want something that will last. You can buy needles at guitar center or at a large electronics store (like Armetron if you have that where you are). Or if you're looking for 78 needles like the kind on a manual victrola some vinyl record stores carry them for like $2 for a pack of 25. But I suspect you're looking for the much more expensive diamond variety in which case you should get a DJ turntable or an audiophile one if you have lots of money; either way you should be able to find needles easier that way (though you'll probably have to order audiophile needles from the company).

    30. Re:Apple approved fix by Lodragandraoidh · · Score: 4, Interesting

      There was no 'first' computer - there were actually two identical computers built at the same time during the second world war - the Colossus electronic cryptanalytic machine - used to break the Enigma code used by the Germans - both machines destroyed shortly after the war, under orders from Winston Churchhill to break it up into pieces "not larger than a man's fist". Since they were Top Secret devices, and not disclosed to the public until the 1970s, the British did not get credit for building the first computer.

      The Germans also had a device that was very close to being a computer, but did not store its programs - more akin to a Babbage difference engine without conditional branching - built in 1937 by Konrad Zuse. It used Binary arithmetic - an interesting advance for its time; Zuse calculaters were used in the engineering of the V2 rocket.

      The computers built after that were one of a kind - there was no 'standard hardware' or 'standard software' floating around from different vendors.

      Back in the days of the Dinosaurs, Real Programmers built the first operating systems for the new beasties - and generally ended up rewriting their creations when hardware became obsolete and new equipment entered the data centre. Not until the introduction of the mini-computer did standardization, interoperability and portability start to show up on the radar screen (circa 1960s).

      --

      Lodragan Draoidh
      The more you explain it, the more I don't understand it. - Mark Twain
    31. Re:Apple approved fix by BigRedFish · · Score: 2, Informative

      I've been mail-ordering them from a place in NYC's music district; my dad has the catalog right now so I can't give you more at the moment, but they're primarily a sheet-music publisher that's been there since 78s were state-of-the-art. Google for 'Victrola replacement parts' and you'll see quite a lot. In a pinch, if you just want to hear what's on there, you can even use a cactus needle without damaging the record. It's good enough to hear an FDR speech, anyway.

      If you're any good with your hands, a few bits of aluminum, some small screws, and a jewler's drill and tool set are sufficient to rig just about any tonearm to take just about any cartridge. It's just a matter of making an adapter. Rebalancing and getting the anti-skate set up afterward takes a little fudging, but once you get a feel for it, that part's easy.

    32. Re:Apple approved fix by Anonymous Coward · · Score: 0

      Whoever said that all Apple has is fanatics is correct. I haven't met a single Apple user who considered what Apple spoonfed him/her to be the absolute truth.

      Apple is always trying to shift the blame away from themselves.

      And the mofos that are bashing Windows ... could it be that it's just a little too hard for you, seeing as how the Mac OS is *designed* for stupid people? The two-button mice must also be pretty confusing. I haven't had Windows crash or become inoperable in months. Maybe it's time you get out of the fantasy Apple world and see what's happening on the 98% marketshare side of the camp.

    33. Re:Apple approved fix by sharkey · · Score: 1
      Go back to vinyl for that warm, fuzzy, buttery sound.

      Mmmmm. Warm fuzzies and buttered vinyl. Matrix fantasies of a lonely Slashdot denizen?

      --

      --
      "Outlook not so good." That magic 8-ball knows everything! I'll ask about Exchange Server next.
    34. Re:Apple approved fix by yomegaman · · Score: 1

      There's no difference between Mac and Windows iPods that I can see. I converted my original 5G iPod from Mac to Windows a long time ago just by flashing the firmware, and it's worked fine ever since. Haven't tried it with iTunes, though, maybe I'd better just leave it alone and stick with EphPod.

      --
      ...wearing a skin-tight topless leather jumpsuit, with cutaway buttocks and transparent crotch panel.
    35. Re:Apple approved fix by Anonymous Coward · · Score: 0

      Find me a Linux distribution that works with my (two years old) USB hard drive out of the box. Ok, find me one that works with my old DOS game (even with the Linux emulators). Ok, how about just reading a RTF without screwing up the whole thing.

      One thing Microsoft does well: doesn't piss off people using older hardware. They'll push their new software down people's throats, but XP will happily find an ancient SCSI card from the early 90s, if you let it.

    36. Re:Apple approved fix by black+mariah · · Score: 3, Informative

      It's more of a "It wasn't designed for Windows use to begin with" thing than a "MS sucks" thing.

      --
      'Standards' in computing only impress those who are impressed by things like 'standards'.
    37. Re:Apple approved fix by Anonymous Coward · · Score: 0

      The fact that most Mac users can do more with one button than the average PC user can do with two disproves your lame post.

    38. Re:Apple approved fix by surfimp · · Score: 2, Insightful

      Now, their business practices are a different story, but I wouldn't diss the product too much. Nobody made an OS yet that runs on the same range of hardware and has the same capabilities.

      I would suggest that it is Microsoft's business practices that have produced an OS whose market dominance, resulting from said business practices, has dictated much of what is produced in terms of hardware (and associated drivers) and capabilites.

      In other words, there's nothing superior about the OS per se, rather Windows's dominance comes directly from the practices of an incredibly monopolistic, predatory and lawbreaking company who tries (and generally succeeds) at ramming their product down everyone's throats.

      But that's just my opinion! :)

    39. Re:Apple approved fix by WatertonMan · · Score: 1
      Lots of people have successfully used the 5 GB iPod with Windows. In the Apple support thread the story linked to there were a few other people with somewhat similar problems but with 10 and 20 GB drives. (They didn't say if they were 1st gen)

      I halfway wonder if this isn't some weird firewire card problem on the PC with MS' drivers.

    40. Re:Apple approved fix by Xel · · Score: 3, Funny

      Sure, I'll bring a record player along next time I go jogging. Will you follow behind me unspooling the extension cord?

      --
      "Eagles may soar, but weasels dont get sucked into jet engines."
    41. Re:Apple approved fix by yomegaman · · Score: 1

      iTunes is definitely able to see the iPod, because it can write the song information into the iPod database. When you go to play it, though, it sounds like the file is not where is should be. Maybe it's getting the wrong name or going into the wrong directory or something like that...

      --
      ...wearing a skin-tight topless leather jumpsuit, with cutaway buttocks and transparent crotch panel.
    42. Re:Apple approved fix by Anonymous Coward · · Score: 1, Insightful

      Back when I was 12 or 13, I remember this guy, a Kirby vacuum salesman, was in our house cleaning a carpet coated in dog-vomit. (Which he did for free, because he thought my mother would rather have clean rugs than go for a cruise in the Bahamas. How wrong, how wrong....) He noticed that my dad had a CD player, and he asked, "so, you like records or CDs better?" My dad responded, "CDs don't get as scratchy, they don't get warped, and they sound crisper and clearer than records." Mr. Kirby wasn't fazed, and proceeded to talk at length about the "warmth" and "live feeling" of records, as opposed to the "lifeless" digital CD format. Here's the thing: the warmth you hear on records (and analogue tape) is controlled distortion. It sounds warmer because it's scraping off the higher-end sounds, and building up the lows and mids. It's less accurate than digital sounds, since it represents sounds less accurately across the spectrum.

      True, a PURE analogue sound recording will be perfectly accurate to the original sounds, but the only analogue setup that is that perfect is the setup involving the performers, the air in the room, and your eardrums.

      Keep in mind, I'm a DJ. I know what records can do, and why they're probably still the best for DJing. Try to back-spin a CD without digital processing, or move the laser in a CD player from one point to the /exact/ location you want, and you'll see why records are better. Just don't think they produce sound more accurately than digital recordings, particularly the 96khz/64bit digital sampling we've got now.

    43. Re:Apple approved fix by Anonymous Coward · · Score: 0

      Yes, this is correct, clearly nobody should expect a product called "iTunes for Windows" to be designed to work with Windows.

    44. Re:Apple approved fix by scotty1024 · · Score: 1

      I am at the Bellevue Apple Store (in the dark shadow of the evil empire, hark there is a point of light). I was having the genius install the airport card and ram into the new 12" Powerbook and this man was here with a 10GB gen 1 iPod. He was using it with a PC and just today it stopped working. THe genius pretended like he was stumped, but I was technical enough to know he was pulling the wool out. However, this genius though is replacing the man's iPod for him! You see what I mean by the point of light? Guy is a PC user here in the heart of darkness and this guy is doing the right thing by him . :) Of course Apple will read this posting and start a witch hunt for this genius but... I say bravo, there are some good people left working for Apple.

    45. Re:Apple approved fix by Chess_the_cat · · Score: 1
      Now I don't want to sound like too much of a linux zealot

      Well after reading your carefully worded rant...you fail it.

      --
      Support the First Amendment. Read at -1
    46. Re:Apple approved fix by sg_oneill · · Score: 1

      From memory there was an dec alpha version of NT and a ppc version.

      If memory serves me right the ppc version was a cosmic faliure. I remember a microsoft employee here in australia telling me they sold a total of , like, 20 copies or something absurd. My memory might be failing me tho.

      I guess ms missed that the reason folks buy macs is they like macs. Why would someone spend that much money to buy a mac and..... run windows on it?

      --
      Excuse the Unicode crap in my posts. That's an apostrophe, and slashdot is busted.
    47. Re:Apple approved fix by line.at.infinity · · Score: 1

      how much music could a pocket-sized vinyl player carry? row row row your boat? a vinyl etching drive to boot might be pretty cool tho. but move the player even slightly and your vinyl is scratched.

    48. Re:Apple approved fix by Anonymous Coward · · Score: 0

      Airbrushing their yiffy artwork doesn't count, so that leaves you with zip.

      Adobe themselves recommend PCs for Photoshop over Macs, why not pick one up and save at least enough for one of your repulsive hairy body suits to rub up against your Mac with?

    49. Re:Apple approved fix by westlake · · Score: 1

      It's kinda hard to complain when I can go out and buy any damn piece of hardware I want, a digital camera, a high-resolution scanner, a photo quality color printer, without maxing out my credit card or taking out a second mortgage to pay for it. That wasn't true before Windows became the dominant O/S.

    50. Re:Apple approved fix by ThePlumber2 · · Score: 0

      Buy another Volvo.

      --
      Thanks, Steve
    51. Re:Apple approved fix by CAIMLAS · · Score: 2, Insightful

      There's a good reason for that. 10 years ago, there -wasn't- any comercially available digital cameras, high-resolution scanners, or photo quality color printers. What little there was was well over the head of all but the richest folks. It was all industrial and damned expensive. Your logic is flawed.

      --
      ~/ssh slashdot.org ssh: connect to host slashdot.org port 22: too many beers
    52. Re:Apple approved fix by Anonymous Coward · · Score: 0

      Most of that gear is just one small step above "disposable." If you want quality kit that lasts, you still pay money for it.

      You are right, though, in that the increased revenues the companies get because of more widespread computer use funds more R&D which in turn means better (and cheaper) products for everyone. I don't thank Microsoft for this. They merely got to the market first and have been living off that advantage ever since.

    53. Re:Apple approved fix by Matrix2110 · · Score: 1

      And don't forget you only want 1.5-2 Grams of downward pressure on your needle or cactus or whatever.

    54. Re:Apple approved fix by Moofie · · Score: 1

      And correlation became the same thing as causality, when exactly?

      --
      Why yes, I AM a rocket scientist!
    55. Re:Apple approved fix by Trurl's+Machine · · Score: 1

      The computers built after that were one of a kind - there was no 'standard hardware' or 'standard software' floating around from different vendors.

      Not true! There indeed WAS standard hardware - AT&T teletype and Hollerith perforated cards to name the most important ones. When computers ceased to be just a plaything for the scientists and the military - that is in the very early 1950's - the questions of "can I get the output on a typical teletype" or "can I plug my database of Hollerith cards to this" were as important as today's "can I plug it into my local network". The business success of the IBM in 1950's and 1960's was largely due to compatibility of IBM computing solutions with the rest of the IBM office equipment (teletypes, punchcard readers etc.). In fact, that's how the FUD acronym was born ("are you sure the Gizmotronics computer will be compatible with our equimpent? You can't go wrong buying IBM"). Obviously you are right that in late 1930's or 1940's there were no standardized CPU or RAM units, but there were standard data storage and data input/output devices, developed way before the WWII. And the compatibility was a key issue for business customers.

    56. Re:Apple approved fix by Lars+T. · · Score: 1
      There's no difference between Mac and Windows iPods that I can see. I converted my original 5G iPod from Mac to Windows a long time ago just by flashing the firmware

      Err, urm, yeah, appart from the different firmware there is no difference.

      --

      Lars T.

      To the guy who modded me down from perfect to terrible Karma - Apple haters still suck

    57. Re:Apple approved fix by luwain · · Score: 1, Insightful

      The problem here is that Apple's software "destroyed" their own hardware. To say "older iPods are not supported" implies to me that "the software won't work properly on older iPods" not "your hardware will be irretrievably damaged". If I try to install a Microsoft product on a platform that's "not supported", it just won't install, and will usually give me a message that will tell me why. What it won't do is render my computer unusable and "unfixable". A company that cares about its customer base will try to anticipate "bad" things that its customers will try to do and put in safeguards, -- especially if the potential harm will be great. Not only do I believe that Apple should have forseen that people would try to use their windows PCs with older iPods, they must have known that they would. One of the first things that occurred after the iPod was created, was that software appeared that would allow it to be used with Windows. If someone was used to using this third-party software, it's easy to see that, being used to using the iPod with their PC, they wouldn't expect Apple's own Windows software to damage their hardware. As to "Apple bashing", "Microsoft bashing" or "Linux bashing" -- this is all silly. I own Linux boxes, Macintoshes and Windows systems. I love them all. I have to say, though, that the Linux commmunity and the Microsoft people give much better support than Apple [ of course you have to pay for Microsoft and Apple support ]. Microsoft is very good at anticipating the "stupid things" people will do with their systems, which is one of the reasons their products are so widely used. The Linux community also responds well to "stupidity" (Linux experts will be harsh in telling you why you're stupid, but they'll fix your problem). The complaint with Apple is that their attitude is "you should've known that our software would destroy any of our hardware that we don't support, so f**k off." That attitude more than anything else is what has people annoyed. This is not the way to get people to buy Macs, and is a sure way to get people to dump their iPods for some other "player".

    58. Re:Apple approved fix by MntlChaos · · Score: 1

      post hoc ergo propter hoc? Windows became the dominant OS at the same time as computers were entering the mainstream at a massive rate. Thus prices were dropping when windows was gaining dominance. DUH

    59. Re:Apple approved fix by Rallion · · Score: 0

      I'm not thinking that should have been modded 'funny.' Seeing as MS has no relationship to the software, and only Apple profits from selling a consumer another version of a product they've already bought, I'd say the blame is solely on Apple. You might as well say it's Windows' fault that this program I made deletes a bunch of files. Hah! Silly Microsoft! Allowing people to delete files!

      Now the post may have just been a joke, but that's my point. It's not funny, just stupid.

    60. Re:Apple approved fix by mehgul · · Score: 1

      Microsoft is very good at anticipating the "stupid things" people will do with their systems, which is one of the reasons their products are so widely used.

      I really wonder where you got that idea that MS anticipates anything. The most well known fix to Windows problems is "reinstall that damn thang", which is probably the proof that you shouldn't do too many "stupid things". Or you'll have to spend some time dealing with the hassle of a complete reinstall.
      For the rest of your rant, there's a few iPods that have this problem, and other cases where using 1st Gen. iPods works with iTunes for Windows (see the Apple support thread). I don't even know why less than 10 people having the problem makes /. headlines. It's far from being as widespread as white spots on 15" Powerbooks. At least for the moment. I'd say wait and see before dissing Apple.

    61. Re:Apple approved fix by yomegaman · · Score: 1

      Exactly. Once I put on the Windows firmware, it makes no sense to say that using an original iPod on Windows is "unsupported".

      --
      ...wearing a skin-tight topless leather jumpsuit, with cutaway buttocks and transparent crotch panel.
    62. Re:Apple approved fix by Poeir · · Score: 1

      If it was "built at the same time during the second world war," then they weren't built any sooner than 1939. If they weren't built any sooner than 1939, then one John Vincent Atanasoff had been working on a computer for two years. According to this page, the Colussus was built in 1943-1945, which means it was started a year after the Atanasoff-Berry Computer was finished.

      And before anyone brings up the ENIAC, Honeywell Inc. vs. Sperry Rand Corp. overturned the patent due to prior art from the ABC.

      Tragically, both the Colussus and Atanasoff-Berry computer have been destroyed. The Colussus because it was top secret, and the Atanasoff-Berry because Atanasoff was convinced the standard door size was 36", when they're actually 33". It was dismantled to free up office space.

      --
      Sigs are like bumper stickers.
    63. Re:Apple approved fix by Lodragandraoidh · · Score: 1

      You both bring up good points that I overlooked.

      I think we can agree, however, that standardization throughout the 50s and into the 60s meant IBM - so, I got that partially correct; standardization existed if you bought IBM, but general 'open' standards as we see today did not show up on the scene until much later.

      I stand corrected:

      "On October 19, 1973, US Federal Judge Earl R. Larson signed his decision following a lengthy court trial which declared the ENIAC patent of Mauchly and Eckert invalid and named Atanasoff the inventor of the electronic digital computer -- the Atanasoff-Berry Computer or the ABC."

      --

      Lodragan Draoidh
      The more you explain it, the more I don't understand it. - Mark Twain
    64. Re:Apple approved fix by Lars+T. · · Score: 1

      Well, at least Reformatting your iPod for Macintosh to work with Windows is an unsupported operation. Everything you do from there isn't Apple's problem anymore.

      --

      Lars T.

      To the guy who modded me down from perfect to terrible Karma - Apple haters still suck

    65. Re:Apple approved fix by Anonymous Coward · · Score: 0
      Better fix: don't use Windows.
      I can tell by your response that you are a left wing tree hugging liberal scum bag. Isn't there a tree somewhere you should be hugging or a whale you should be trying to save?
    66. Re:Apple approved fix by evil_liam · · Score: 1

      exactly, thank you! The last thing I wanted was to start a flame war. I wouldn't mind if iTunes just didn't work with the thing. But to break it is another matter.

    67. Re:Apple approved fix by evil_liam · · Score: 1

      Oh man.... I didn't want to start a flame war, we've already heard it all before guys. Computers and companies aren't your friends, none of them. I'm concerned that there attitude was; Them: "you can't do this" me: "yes I can, it worked perfectly well before" them: "well, you can't anymore, so there" I bought a product and a year later they tell me what I can and can't do with it. When I'd been doing just fine. iTunes doesn't say that it would break my iPod, Obviously I wouldn't have installed it.

    68. Re:Apple approved fix by evil_liam · · Score: 1

      ok... If anyone is actually having the same problem, here's how to fix it without having to wade through a flame war I inadvertently started. Use the PC to download the PC updater from apple, restore it, then put it back on the Mac. Restore it again and it should go. But bear in mind that this does happen... I honestly didn't know and everyone screaming at me that I should've was not that helpful when I was staring at my 250 white brick. Thanks to everyone that tried to help and didn't say I was too stupid to live and deserved to die and probably drink bleach or think I should be able to breathe underwater. iTunes for Windows disables a hack that many people had been using. Here is a hack to work around it. Stop the flaming please.

    69. Re:Apple approved fix by Anonymous Coward · · Score: 0

      Way to go fucktard! Good going on ignoring the fact that the first generation of iPods were designed to be MAC COMPATIBLE ONLY and that this problem has ZERO to do with Windows and whether ot not it sucks.

  2. I have a fix by ArmenTanzarian · · Score: 1

    New free iPods from Apple... especially sweet if you have one of the versions with lower memory capacities and get a free upgrade!

    1. Re:I have a fix by i_r_sensitive · · Score: 2, Insightful
      And we have a new problem...

      I'm not sure this is the best fix, after all, if the older ones are vulnerable to this and Apple won't lift a finger to assist, then what reason do we have to believe that the next incarnation of iTunes won't break the newer ones?

      On the cynical side, lack of function has never seemed to deter Windows users in the past, I wonder if Apple will even feel a hiccup from this?

      --
      "Talk minus action equals nothing" - Joey Shithead, D.O.A.
      "Talk minus action equals /." -
    2. Re:I have a fix by rhombic · · Score: 5, Insightful

      I very much doubt that any version of iTunes for windows will "break" a Windows version of the ipod. These older ipods were labeled as mac-only, and a third party wrote a software fix to get them to talk to each other.

      Apple built the hardware, labeled it as mac only. You hooked it up to a PC using somebody else's software. Why exactly should apple provide any support whatsoever to this problem? That's why companies provide specifications-- if your hardware doesn't meet specs, don't come running to them. Your PC doesn't meet the spec of being a Mac, so why complain?

      --
      1984 was supposed to be a warning, not an instruction manual.
    3. Re:I have a fix by canajin56 · · Score: 1, Interesting

      It isn't broken. It is doing exactly what it is meant to do: It was given a file with DRM on it, and it has NOT been authorized to play said file, so it refuses to do so. Apple can't fix it because it is SOMEBODY ELSES drivers that are failing to send the authorization. Complain to the people who made the drivers. In the mean time, the iPod will still play all other files, including any NEW files moved to it from a Mac.

      Blaming Apple is like blaming some hardware company because the unofficial, third party Linux drivers keep causing a kernel panic: Sure, it would have been nice of them to provide their own. But they didn't, and they don't have to fix other peoples drivers.

      --
      ASCII stupid question, get a stupid ANSI
    4. Re:I have a fix by Luscious868 · · Score: 1

      All you've got to do is reflash the iPod and then format the drive using FAT32. Apple support will tell you that your shit out of luck but the fix I just mentioned works for a lot of the people that have had this problem.

    5. Re:I have a fix by cheekyboy · · Score: 1

      They should do it because any smart engineer would say, "thats damn easy to make work, 1-2 days coding", but the manager says, "no, thats 4-8 weeks work with documentation and QA/Testing etc..., we cannot afford that" well we know that they CAN afford it and its GOOD for everyone, but wont make them more cash. Though if you piss people off TOO MUCH like this, then eventually you will go out of business , SEE 3DFX.

      --
      Liberty freedom are no1, not dicks in suits.
  3. Apple always said... by KirkH · · Score: 4, Funny

    ...that the iTunes store was a way to sell more iPods. Now we see what they meant! :)

    1. Re:Apple always said... by hawkbug · · Score: 1

      "This is necessary because Windows Firewire ports are usually non-standard."

      What the hell are you talking about? As far as I know there is no such thing as a "windows firewire port", it's PC or it's Mac. You can run windows on a PC - so are you saying Windows uses Firewire differently or a PC has a different standard of firewire than a Mac does?

    2. Re:Apple always said... by Anonymous Coward · · Score: 0

      What the fuck is a "Windows Firewire" port? Microsoft doesn't make the firewire port, do they?

    3. Re:Apple always said... by Anonymous Coward · · Score: 0

      the only difference between the "mac ipod" and the "windows ipod" (before the 3rd-gen models) was the formatting of the drive, and the software included. the hardware was identical on both.

      i picked up a refurbished 10g "windows ipod" -- for use with my mac. i was quite well aware that i'd effectively voided the warranty that came with it; hopefully it won't break, or, if it does, i can convince them to be nice.

    4. Re:Apple always said... by croddy · · Score: 1

      haha "windows firewire port"
      keep 'em comin!

    5. Re:Apple always said... by shaka999 · · Score: 1

      There is no such thing as a non-standard 1394/firewire port. Either its 1394 or it isn't.

      --
      One should not theorize before one has data. -Sherlock Holmes-
    6. Re:Apple always said... by kableh · · Score: 1

      Perhaps you mean the part of Windows that deals with Firewire? I've had many problems with Firewire hard drives under 2K/XP.

      That aside, the posters flaming you are right: the only difference is the software. I'm not sure if my box was marked Mac/Windows or just Windows, but it came formatted as HFS. Part of installing the Windows software involves formatting it as FAT32.

    7. Re:Apple always said... by Gizzmonic · · Score: 3, Interesting

      Actually you're wrong, Sony's older laptops have i.Link ports that are capped at 200Mbps per second and only work with DV cameras. Imagine my surprise when I tried to get my external FW DVD-R to work with one...

      Leave it to Sony to bring "standard" interfaces into goofy, needlessly proprietary crap!

      --
      (-1, Raw and Uncut is the only way to read)
    8. Re:Apple always said... by shaka999 · · Score: 1

      Ahhh, not I'm not. Go read the 1394 spec, its pretty specific. You may have a 1394ish port on your old Sony but as I said before, its either 1394 or it isn't.

      --
      One should not theorize before one has data. -Sherlock Holmes-
    9. Re:Apple always said... by WatertonMan · · Score: 1
      are you saying Windows uses Firewire differently or a PC has a different standard of firewire than a Mac does?

      Judging by other comments here I'd say that Microsoft may have a bugger set of drivers for Firewire. Not that Apple can talk. The certain firewire chipsets for FW-800 cause hard drive failures under Panther (now fixed)

      All this suggests that firewire drivers may be trickier than some here have been suggesting. Perhaps there is some interaction between the MS drivers and the firewire on the early iPods that conflicts. If there is no way to flash the controller in the iPod then this is an incompatibility that can't be fixed.

      However as I recall the early iPods were marketed as Mac only or PC only. So Apple may well have known about this incompatibility and this was why they marketed them in this fashion.

    10. Re:Apple always said... by Arae · · Score: 1, Insightful

      This is necessary because Windows Firewire ports are usually non-standard.

      As others have stated, only a troll could have invented the term 'Windows Firewire'; if anything, Apple would have a higher chance of having a non-standard port, given how their systems are proprietary. (An example would be their non-standard S-Video port.)

      Expecting a Mac iPod to work with Windows is silly....

      Guess what? The Mac iPod _did_ work with Windows through third party software. It's Apple's shitty windows programmars that broke it.

    11. Re:Apple always said... by mkremer · · Score: 1

      There is also the 4 pin vs 6 pin plug. Apple
      has always used the 6 pin put most PCs use
      the 4 pin plug. They are both in the 1394 spec
      so it is not a matter of not following the
      standard but rather of different design choices
      probibly due to cost. This was a problem for
      early i-pods since the docking station could
      not get power on a PC.

    12. Re:Apple always said... by Anonymous Coward · · Score: 0

      No, he's not wrong. You just don't have a 1394 port on your laptop, but something that happens to use a compatible plug.

    13. Re:Apple always said... by Anonymous Coward · · Score: 0

      What, like the non-standard S-Video port on the back of my NVidia card?

      Everyone is cramming stuff into smaller and smaller ports, which necessitates deviating from approved (large form-factor) consumer standards.

      Claiming that Apple is exclusively doing it, or even doing it MORE than PCs, is downright silly.

      Hell, there was a problem a while back with a G4 firmware update because they forced RAM to follow the RAM spec to the letter. The result was a lot of non-working DIMMs, but using ones that did work, surprise surprise, resulted in a substantially more stable system.

      Apple is usually a real stickler when it comes to following specs, whereas PC manufacturers are usually playing too fast 'n loose on the delivery schedule to actually follow it (yielding a broad range of "compatibility" for component manufacturers to work with).

      Apple's AGP slot is another sore point for some hardware mfgs - even though they provide exactly enough power as dictated by the spec, because x86 AGP slots almost always provide more, this results in PC mfgs having to re-engineer their hardware to work in the Mac. If they'd have designed the hardware to spec in the first place, it'd have worked in both places, but again, they're rushing crap to market so fast they don't care.

    14. Re:Apple always said... by hendridm · · Score: 1

      > Either its 1394 or it isn't.

      And it's either "Full Speed" USB or "High Speed" USB...

    15. Re:Apple always said... by Ohreally_factor · · Score: 1

      Six pin provides power to the FW device (if it is needed). Four pin does not.

      --
      It's not offtopic, dumbass. It's orthogonal.
    16. Re:Apple always said... by BitGeek · · Score: 1


      Yes.

      PCs generally do not provide the power for the Firewire bus that the specification calls for.

      This is why the PC iPod was delayed. I heard this from an Apple employee who was speaking off the record.

      Of course, pointing out this fact makes me a "troll" in the eyes of the moderators here.

      Fucking idiots.

      Anyway, a very large number of the PCs out there with firewire do not provide power over firewire as the spec requires... the ipod gets its power from the firewire port on the Mac side, and they couldn't count on that for the Windows ipod.

      --
      Yeah, and you guys panned the ipod too: http://apple.slashdot.org/article.pl?sid=01/10/23/ 1816257
    17. Re:Apple always said... by BitGeek · · Score: 1


      That's true, but since PC buyers will buy anything, they have bought millions of PCs with "1394 ports" that do not provide power as the spec requires.

      Don't blame me, blame the fools who bought crappy PCs.

      I love how all the ignorant PC people assume I was making shit up, when in fact, you're jsut ignorant of the problem.

      --
      Yeah, and you guys panned the ipod too: http://apple.slashdot.org/article.pl?sid=01/10/23/ 1816257
    18. Re:Apple always said... by BitGeek · · Score: 1


      No,. the posters flaming me are idiots.

      The difference is that on PCs the firewire port does not provide power... on many of them.

      And so, since the iPod needs power to turn on and sync when you plug it into a PC, apple had to find some solution to that problem.

      AS usual, ignorant PC users flame peopel for pointing out the thruth because they are too (willfully!) ignorant to recognize their own ignorance.

      No, can't be a problem with PC hardweare manufacturers! No way!

      But it is.

      You guys have been buying crap without any discrimination about quality for so long, you don't even realize its crap.

      --
      Yeah, and you guys panned the ipod too: http://apple.slashdot.org/article.pl?sid=01/10/23/ 1816257
    19. Re:Apple always said... by BitGeek · · Score: 0, Troll


      Hey idiot-- pc firewire ports do not provide powerr. The first generation ipods counted on getting power when plugged into firewire.

      you guys are such fucking idiots its not even funny.

      You are so ignorant, and yet so proud of your ignorance.

      Jesus, its no wonder you are all unemployed.

      --
      Yeah, and you guys panned the ipod too: http://apple.slashdot.org/article.pl?sid=01/10/23/ 1816257
    20. Re:Apple always said... by kableh · · Score: 1

      Heh, I have a bargain basement PCI Firewire card that provides power, and the port on a Sony desktop I use is powered as well.

      That aside, how is a powered port even an issue? I had a first gen iPod and used it successfully with Windows for quite a while, until the bug this article mentions hit me. I simply had to manually put the iPod in hard drive mode (hold down menu and play till it resets, then hold down back and forward).

      Either way, Firewire in Windows sucks =). When I'm using a Firewire drive for storage it would be nice to know that my data is getting there.

  4. Mac Tax by Anonymous Coward · · Score: 0

    Maybe you didn't pay your Mac Tax and they are trying to collect it by forcing you to buy a new iPod.

  5. Yes by Amsterdam+Vallon · · Score: 0, Funny

    Does anyone have ideas on possible fixes for the afflicted iPods?

    Drop it off a 5th story balcony.

    --

    Reply or e-mail; don't vaguely moderate. Ex-O'Reilly/MIT employee, now a full-time Google employee.
    1. Re:Yes by Anonymous Coward · · Score: 1, Funny

      Now I understand why you're only an associate professor.

    2. Re:Yes by jazman_777 · · Score: 1
      Drop it off a 5th story balcony.

      One floor per GB. Got it.

      --
      Slashdot: Failed Car Analogies. Amateur Lawyering. Anecdote Battles.
    3. Re:Yes by black+mariah · · Score: 1

      Yeah, really.

      A REAL professor would have recommended a sledgehammer, or a bucket of water and a toaster. ;)

      --
      'Standards' in computing only impress those who are impressed by things like 'standards'.
  6. creators' ncp init disempowers unprecedented evile by Anonymous Coward · · Score: 0

    no contest. some things just caN'T be fixed, & will be replaced.

  7. Idiot by Anonymous Coward · · Score: 0, Troll

    iTunes broke the iPod, not Windows.

    1. Re:Idiot by Anonymous Coward · · Score: 1, Funny

      Yes, but video killed the radio star, moron.

      FROST PIST!

  8. My opinion.. by cK-Gunslinger · · Score: 3, Funny


    Penny Arcade

    eBay it and get a walkman. =P

    1. Re:My opinion.. by dark_panda · · Score: 4, Funny
    2. Re:My opinion.. by Anonymous Coward · · Score: 0

      http://www.penny-arcade.com/view.php3?date=2002-07 -12&res=l

    3. Re:My opinion.. by Anonymous+Cow+herd · · Score: 1

      No. Grandparent's comic is talking about the iPod, while your addendum comic is talking about iTunes.

      --
      Ita erat quando hic adveni.
    4. Re:My opinion.. by NaugaHunter · · Score: 1

      Well, yeah, but the after carrying 3 days worth of CDs around for a while the chiropractor will go through that extra $380 pretty quickly.

      --
      R: That voice. Where have I heard that voice before? B: In about 365 other episodes. But I don't know who it is either.
    5. Re:My opinion.. by jared_hanson · · Score: 1

      The penny arcade comics concerning apple are all just flamebait. That is the point of the addendum. Funny flamebait though, and I am a satisfied Apple user (and Linux, BSD, QNX, anything but Microsoft).

      --
      -- Fighting mediocrity one bad post at a time.
    6. Re:My opinion.. by Anonymous Coward · · Score: 0

      Chiropractor's are quack healers. Don't give them your business. There's no science there.

    7. Re:My opinion.. by EvanED · · Score: 1

      Let the parent be heard. Carrying around 3 days of CDs is *very* necessary. After all, during those 3 days you'll never be able to go back to your house or even car to exchange what you have on you with what is stashed.

    8. Re:My opinion.. by IM6100 · · Score: 1

      Why would I want to carry around 'three days worth' of CDs?

      I go home more often than that. In fact, I have more than 3 days worth of CDs, and it's better just to carry the ones I want to listen to, than to carry around some limited arbitrary 3 days worth.

      --
      A Good Intro to NetBS
    9. Re:My opinion.. by Anonymous Coward · · Score: 0

      In my opinion, Penny Arcade is for buttfucking faggots.

    10. Re:My opinion.. by CAIMLAS · · Score: 1

      Apparently you've not played many RPGs. I've been out wandering in the woods for days...

      --
      ~/ssh slashdot.org ssh: connect to host slashdot.org port 22: too many beers
    11. Re:My opinion.. by NaugaHunter · · Score: 1

      3 days is arbitrary. The point is once all of your CDs are on any mp3 player, than you no longer have to pre-choose what you'll want to listen to. Especially if your CDs only have 2-4 songs max each that you actually like.

      Note that I'm using the general "you". You, personally, may have hundreds of CDs of which you like every song and can always choose before an 8 eight hour road trip exactly what you'll feel like listening to. But mp3 players are great for people who have CDs they hardly ever use since they don't feel like hauling it around just for a song or two.

      And yes, we could mix and burn new CD collections of the singles we like, but then we have to invest the time in ripping and burning and thinking about making sensible mixes. With my iPod I just grab a dozen CDs at a time, pop them in the computer, uncheck the songs I don't like and click Import. After a couple sessions of this I plug the iPod in and in under 2 minutes it downloads however many hundreds of songs I've ripped. Set it to all songs on random and boom - songs I haven't heard in years rotating through with no further effort.

      This is especially good for yard-work. Nothing passes the time like AC/DC going to Johnny Cash then the Sex Pistols followed by Billy Joel and next Run D.M.C. Throw in the Beatles, Cinderella, Cake and the Pogues and that raking just flies by.

      --
      R: That voice. Where have I heard that voice before? B: In about 365 other episodes. But I don't know who it is either.
  9. Will be fixed.. by grub · · Score: 0, Flamebait


    Apple always seems to shit on their customers, at least from the lower echelons of their support and management ladder. Once word gets to someone with real power the problem will likely be remedied.
    How often does /. carry an "Apple craps on customers!" story only to have a fix in a few days?

    --
    Trolling is a art,
    1. Re:Will be fixed.. by Pieroxy · · Score: 4, Insightful

      This is easy, it makes a great story! User X called their support and expected them to say "Sure, we'll ship you a new one in express mail". That is just not how it works. If they said that to every end-user calling, they would be bankrupt for a long time.

      Instead, they have to stay firm at the lower level while the problem escalates the hierarchy and gets finally solved. That's life, but the slashdot editors don't seem to realize it. If one guy at the Apple support was in a bad mood and trash talked a customer, you immediately have a story on the front page: "Apple says 'Fuck You' To All Customers".

    2. Re:Will be fixed.. by Drakonian · · Score: 5, Insightful

      You're joking me. The guy trying to use the iPod in an unsupported manner. The original 5GB iPod works perfectly with Windows iTunes when formatted as a Windows iPod. I should know, I have one and am using it this way. Is GM crapping on their customers because they don't provide support for you filling a gasoline car with diesel?

      --
      Random is the New Order.
    3. Re:Will be fixed.. by alienw · · Score: 1

      Let me assure you that if Apple keeps up that kind of support, they WILL go out of business sooner rather than later.

      Most successful companies have excellent customer support. For example, I called Philips about a Sonicare toothbrush charger that quit working. I did not wait on hold, did not have to argue, didn't even have to wait. They asked me for the serial number, confirmed that it was still under warranty, and shipped me out a new toothbrush with Fedex the same day. The box it came in had a prepaid shipping label for returning the old one. No fuss, no hassle, no problems whatsoever. Even though the damn things are way overpriced, I would still buy one just for the quality of support you get from them.

      If Apple wants to be more user-friendly than Microsoft and Dell, they will have to beat their customer service. After all, you just don't pay top dollar for a music player with marginal customer support. I would have really expected Apple to treat their customers well, not be rude to them.

    4. Re:Will be fixed.. by Pieroxy · · Score: 2, Informative

      Well, the problem is slightly different than for a toothbrush. There are cross-support and defect involved. If your toothbrush had a defect and the replacement would have been as bad as your original one, I guess (hope) they would not have sent you another one.

      Let's take an example: I call the sony customer service, saying that I installed their beta driver for their digital camera for FreeBSD for which they offer no warranty at all and it doesn't work... Would they send me a new camera for free? Not sure.

    5. Re:Will be fixed.. by alienw · · Score: 1

      Let's take an example: I call the sony customer service, saying that I installed their beta driver for their digital camera for FreeBSD for which they offer no warranty at all and it doesn't work... Would they send me a new camera for free?

      If it was an official Sony driver, they better damn send me a replacement. Remember, this was an Apple iPod, running with an Apple driver, that seemed to work just fine before something happened that caused it to stop working.

    6. Re:Will be fixed.. by Pieroxy · · Score: 2, Informative

      Nothing caused it to stop working. It's just that you CANNOT play the MP3s you upload to your iPod by using the PC software. That's all. You'll also noticed that when this guy bought his iPod, no support was there for PC.

      So, it is not breaking anything, really. It is just that iTunes for PC is incompatible with older iPods. That's what I don't like in this misleading headline! It shouldn't be "iTunes for Windows Breaking Older iPods" byt "iTunes for Windows Incompatible With Older iPods".

    7. Re:Will be fixed.. by Ironica · · Score: 1, Insightful

      But, did you buy the Sonicare to clean your dogs' teeth, and were able to do so just fine with a third-party toothbrush head, but when Philips started marketing a new toothbrush head designed to work with a newer version of your Sonicare that was made for pooch hygiene, you got *that* and expected it to work with your existing Sonicare? And then got it replaced when the new toothbrush head, which was made for a different version of the product, didn't work with your toothbrush?

      Because, that would be a little closer to the current situation...

      --
      Don't you wish your girlfriend was a geek like me?
    8. Re:Will be fixed.. by Anonymous Coward · · Score: 0

      Maybe, but Apple does have a track record of fucking their customers when it comes to slightly older hardware. Remember the iMac? Installing OS X without installing a particular firmware update first would render the machine unbootable. A lot of iMac owners wound up with dead machines because they purchased and tried to install OS X, and zero support from Apple.

    9. Re:Will be fixed.. by Ironica · · Score: 1

      If it was an official Sony driver, they better damn send me a replacement. Remember, this was an Apple iPod, running with an Apple driver, that seemed to work just fine before something happened that caused it to stop working.

      (1) In the example above, it was not an official Sony driver.

      (2) Drivers are irrelevant to the iPod issue; the problem is the file system.

      (3) It didn't "work fine," it worked with a third party program that got around the compatibility issue. It didn't work with the provided software, since there was no Windows software provided with the Mac-only version of the device.

      (4) It doesn't matter if it worked fine. Apple said "We don't support this" on the product. It worked anyway... they said "We don't support this" when their software didn't work the same as other software. They didn't change their stance; he was fortunate that he found software that worked, and silly to think that iTunes would work just as well.

      --
      Don't you wish your girlfriend was a geek like me?
    10. Re:Will be fixed.. by SmallFurryCreature · · Score: 1, Insightful
      Sigh, gm does provide support for this in fact. It is called a garage and they do it in exchange for a lot of money but they do do it.

      It happens often enough and the solution, cleaning the entire engine is simple enough. They are certainly not going to tell you to fuck off. Just that this doesn't fall under warranty and that the repair costs are on your account. But I am willing to bet a 100 dollars that if you call GM customer support and tell them that you put diesel into a gasoline car they will politly tell you how to get it fixed and they will not snigger until they go for their lunchbreak.

      So apple should have some kind of way to reset their ipods to the factory default, I know my nomad has. Simply give out how to do this and then don't do what you did wrong again.

      If Apple really told their customer to get stuffed then they did bad. (not that I think they did considering some other posts but owning neither an apple/ipod/itunes/_or_indeed_right_at_this_moment_ a_windows I feel I can't comment)

      --

      MMO Quests are like orgasms:

      You may solo them, I prefer them in a group.

    11. Re:Will be fixed.. by Ironica · · Score: 1

      So apple should have some kind of way to reset their ipods to the factory default, I know my nomad has. Simply give out how to do this and then don't do what you did wrong again.

      As far as I could tell from the guy's posts, he did set it to factory defaults, which didn't solve his problem... namely, he *still* couldn't play the songs he downloaded from iTunes on his iPod.

      So, in your analogy, he followed the instructions in the manual to clean his engine himself, but when he tried putting the diesel fuel back in, it *still* didn't work. Surprised?

      --
      Don't you wish your girlfriend was a geek like me?
    12. Re:Will be fixed.. by canajin56 · · Score: 4, Insightful

      It isn't even broken though. The iPod is fine. It appears to simply be refusing to play DRM'd songs. I'd guess that's because the NON-APPLE, THIRD PARTY, UNSUPPORTED drivers don't support DRM? Not Apple's fault, and not their responsibility to fix it. The box says it works on Macs only.

      --
      ASCII stupid question, get a stupid ANSI
    13. Re:Will be fixed.. by black+mariah · · Score: 2, Insightful

      Well, actually, YES. If you put diesel into your car when it doesn't use diesel, you are screwed. Most likely they will void your warranty and any repairs will be YOUR responsibility.

      --
      'Standards' in computing only impress those who are impressed by things like 'standards'.
    14. Re:Will be fixed.. by Anonymous Coward · · Score: 0

      If taken in that context, Apple provides support for this too.

      It's called a consumer electronics store, and they will gladly provide you with an iPod that is designed to work with a PC in exchange for a lot of money.

      The issue at hand is that the iPod needs to be changed from HFS+ format to FAT32 or NTFS to work with iTunes. The older iPods do not function when formatted this way. If you attempt to do so the iPod will be rendered into a relatively expensive firewire hard drive.

      I believe some people have hacked in a way for it to function in combination with the software used on newer iPods (which are compatible), but I have no proof to back that up.

      Crap, if I go out and buy a PC-compatible NVidia card, re-flash the card to work in a Mac, should I bitch about how crappy NVidia is when I have driver issues? I'm the one who cut the corner, not NVidia. If people would just practice personal responsibility, the world would be a much better place.

    15. Re:Will be fixed.. by Anonymous Coward · · Score: 0

      Works on Macs only?

      Last I checked, the iPod is not software so
      it doesn't run "on" anything. It also apparently
      connects via firewire. (firewire is
      standardized in case you weren't aware) So what
      exactly does it mean to say that it only works on
      Macs? What can possibly be the reason for
      software sent from any computer to disable
      this device based on the type of computer sending
      through a standardized port such as firewire?

      This doesn't seem to make sense to me at all.

      Seriously, I can program my HC12 microcontroller
      from any kind of computer system there is and it
      certainly will not damage the device, what is the
      difference here?

    16. Re:Will be fixed.. by Drakonian · · Score: 1

      So you'd say GM *is* crapping on their customers in this hypothetical? I'd say Apple is doing the equivalent of what GM would do. Telling him not to do it. Just format the thing as FAT32, all will be well.

      --
      Random is the New Order.
    17. Re:Will be fixed.. by Anonymous Coward · · Score: 0

      Well I think you might have found the problem... If it isn't playing the "DRM'd" songs, perhaps the firmware wasn't upgraded to support AAC?

    18. Re:Will be fixed.. by beaverfever · · Score: 1

      Sigh, gm does provide support for this in fact. It is called a garage and they do it in exchange for a lot of money but they do do it.

      Sigh, another flawed analogy...

      GM does not provide support for this technical issue, they are simply selling another service. They will say they can fix this problem because GM also has a part of its business which repairs cars; they are simply shuffling the customer over to the repair department and charging the customer to fix the problem.

      Apple does not have a repair business. If they did, I'm sure customer service would simply say "please hold" and you'd quickly be connected to the repair department who'd be more than happy to draw up an order and quote you some prices to fix your equipment. That would still not be support for a technical issue.

      Apple, not having a separate repair business, doesn't offer to fix your machine when you break it - should that really be unexpected?

    19. Re:Will be fixed.. by evil_liam · · Score: 1

      yeah, I don't remember saying that "and then we burned all our Macs and made effegies of Steve Jobs". Tech support couldn't help me, and got mad, ditto the apple and xplay forums. I used Slashdot as a last resort, and in amongst the insults was some useful info, and now it's fixed, thankyou. I guess my mistake was in posing a technical question to a forum that turns everything into an ethical one. Thanks again to those that helped. Understand I wasn't suggesting anyone judge a company on one tech support or one small incident. I'm sorry for starting a flame war, and I will be more careful in future. (Although it did get the thing working again!)

    20. Re:Will be fixed.. by Pieroxy · · Score: 1

      I used Slashdot as a last resort

      That's called spreading FUD. Thanks for participating in this great humanitarian task.

  10. Not Bashing... by TheGax · · Score: 4, Insightful

    But from talking to my Mac using friends, this is SOP for Apple. Try running iTunes on some older version of MacOS... probably won't work. Or try installing OSX on older hardware, same issue. They don't stick with older hardware or software.

    1. Re:Not Bashing... by cgranade · · Score: 0, Flamebait

      Not, of course, that Windows doesn't completely fuck up on older hardware, or that MS doesn't break other companies stuff...

      --

      #define DRM chmod 000

    2. Re:Not Bashing... by TheGax · · Score: 1

      Granted, it would be painful to try and run XP on a P-II or something that old. But there is no reason it can't be attempted. From what I understand, you CAN'T even try to run newer Mac software on older Mac hardware. It's the way Apple does things. That's all. Since they are in control of the OS and the hardware, they can and will do such things. I'm not saying that's a bad thing. Just that finding out that Apple isn't supporting older hardware doesn't suprise me one bit. I was never saying that Windows (or any other operating environment for that matter) is better or worse.

    3. Re:Not Bashing... by geekoid · · Score: 1, Insightful

      If you want to discuss backwards compatibility, Windows kicks Apple's ass. Sorry, but its true.

      we are talking about a piece of software written by Apple, breaking a piece of hardward built by Apple.

      There are many reason why I don't like WIndows, this is not one of them.

      --
      The Kruger Dunning explains most post on /. http://en.wikipedia.org/wiki/Dunning%E2%80%93Kruger_effect
    4. Re:Not Bashing... by Anonymous Coward · · Score: 0

      What would you consider older hardware? I have an original Rev. A iMac that must be at least 5 years old and it runs Panther and iTunes just fine. XP on my 5 year old P2-233 is just crap.

    5. Re:Not Bashing... by Anonymous Coward · · Score: 0
      From what I understand,

      So basically, you've never owned a Mac, or used one, but you're going to bitch about Apple nonetheless.

      Now go back to crying yourself to sleep because your parents won't buy you an iPod =*(
    6. Re:Not Bashing... by BitGeek · · Score: 2, Informative

      Misrepresentation.

      Apple supports older hardware. You can run Panther and the latest version of iTuns on older hardware. You just can't run the current version of iTunes on an old version of the operating system because it makes use of the Safari web rendering stuff that didn't exist in the older version of OSX.

      This is not unusual and not a problem.

      OS X works on a much wider range of hardware than Apple promised it would and officially supports.

      For instance, I have it running on an old beige G3 thats really old.

      --
      Yeah, and you guys panned the ipod too: http://apple.slashdot.org/article.pl?sid=01/10/23/ 1816257
    7. Re:Not Bashing... by TheGax · · Score: 1

      Not bitching... jeebus people. Read the whole message. Now, AC, read this carefully... Many close friends own Macs and tell me, first hand, that Apple does not generally support older software and hardware. So, finding out that an old iPod doesn't work with the newest version of iTunes is not suprising. Was that clear enough for you son?

    8. Re:Not Bashing... by cgranade · · Score: 1

      To that end, I've seen many first-gen iMacs that are running OSX quite well. I mean, as far as that goes, they're running OS 8 software on an OS 9-era computer running OSX. Now, IANAMEOFB (I am not a Mac Expert or fanboy), but, I don't think that you say Macs have this issue so much more than Windows. Perhaps I am wrong, and the mods will prove this, but I think that the backcompat issue is one of the culture as a whole, and not just Macs or MS.

      --

      #define DRM chmod 000

    9. Re:Not Bashing... by MrUnknown · · Score: 1

      I have WinXP installed on a 533MHz Celeron (first kind, near the time P2 was released, the ones overclockers loved) and i've installed Windows 2000 on a 233MHz processor with only 32mb of RAM, WinXP refused to install on it.

    10. Re:Not Bashing... by Anonymous Coward · · Score: 0

      I guess that all depends on your definition of "just fine." OS X running on a new G4 iMac is "just crap" -- slow as hell.

    11. Re:Not Bashing... by Anonymous Coward · · Score: 0

      I used to run XP on a PII up until 4 months ago. It ran perfectly fine. I've upgraded to an Athalon XP 2100 and I really didn't gain that much performance, it's mostly just marketing. I don't play games on my pc mind you.

    12. Re:Not Bashing... by Anonymous Coward · · Score: 0

      Wow, this is a flat out lie. I am curently on a 800mhz G4 iMac running 10.3.1 with only 256mb of ram. I can run soundtrack, vectorworks, itunes, ichat, and anything else I want simultaneously with virtually no lag. I don't know what this moron is talking about, he is sorely misinformed.

    13. Re:Not Bashing... by Anonymous Coward · · Score: 0

      Apple does abandon hardware and software, to ensure quicker progress. This is a good thing, I think. This particular problem has nothing to do with that, though. You can't use a Mac iPod on a PC. They're the same now, but the early Windows iPod were different from the Mac ones. Different filesystem.

      But I really have to admire the way that OS X does Classic Mac OS compatability. It's a system service that you can turn off, to save resources. Microsoft should do something similar with Longhorn and abandon Win32 and earlier APIs. Have compatability be an option, not something that holds up progress.

    14. Re:Not Bashing... by Anonymous Coward · · Score: 0

      *sniff sniff*But MMOOOOMMM!! All the OTHER kids have iPods!!*sniff*

    15. Re:Not Bashing... by Anonymous Coward · · Score: 0

      Yep, and that's why my feeble 500 MHz G3 iMac nearly screams along running Panther. Maybe OS X.0... That is horribly slow... You really shouldn't DOWNGRADE your OS. *bonks 1st coward*

    16. Re:Not Bashing... by cameronsto · · Score: 0

      Mod: OffTopic

      The parent didn't say anything comparing backwards compatability of Windows to Microsoft. Leave it to slashdot users to blame or bash Microsoft at every opportunity.

      Cameron

    17. Re:Not Bashing... by Anonymous Coward · · Score: 1, Insightful

      Yeah, it's really fucking great that I can still boot DOS 5 and run Hero's Quest and BubbleGhost on my Athlon 64. How much time, effort do MS/Intel waste and complexity is put into the system by trying to support EVERYTHING FOREVER? The whining about 16-bit apps and VESA mode games being "broken" on XP was pretty lame. My Hayes 9600baud modem won't fit into my PCI slots either, what's the deal? Yes, backwards compatibility. That's why my BIOS hasn't changed in 20 years, why I still have a parallel port on the back of my system, and why I still have a 1.44MB floppy drive in my system, and at least partially why Windows still sucks so bad. Why would I WANT to install Win2k on my 486, anyway?

    18. Re:Not Bashing... by Anonymous Coward · · Score: 0

      Personally I think it'd be better for everyone, especially consumers, if Microsoft owned 100% of the market. This would be the right way to go.

      I also understand that Red Hat's been taking a lot of calls on release 6.2 lately. They also just released several security patches for 7.1, and will be supporting them forever.

    19. Re:Not Bashing... by jazman_777 · · Score: 0, Offtopic
      They don't stick with older hardware or software.

      Neither does MS. I can't install XP on my old 100MB drive.

      --
      Slashdot: Failed Car Analogies. Amateur Lawyering. Anecdote Battles.
    20. Re:Not Bashing... by EvilFrog · · Score: 1

      Yeah, but when Macs stop being able to support legacy hardware, it's typically because Apple decided they were going to cut legacy support. That just leads to cleaner, if less compatible, software.

      When Windows stops being able to support legacy hardware, it's not because Microsoft decided they weren't going to keep legacy support, but because something they hadn't accounted for broke it.

      It's simply a difference in mindset. Apple constantly tries to make something new and improved, and ignores anything that isn't current. Microsoft simply tries to accomodate as many people as possible, worrying more on quantity than quality. Both are frustrating as hell, it just depends on which frustrates you least.

    21. Re:Not Bashing... by Brownian+Motion · · Score: 1

      While I agree with your general statement, let's put this in some perspective.

      Yes, ITMS only works on OS X. Supporting OS 9 would have meant supporting another operating system (ITMS relies upon WebCore the heart of Safari). Apple was clear from the onset of OS X that there would be a time when OS 9 was no longer supported for new hw and software. We're four years into the OS X transition now (five if you count the pubic beta release), I'm not all that upset that OS 9 is not supported.

      Sure, MS does better. They still release things for Win98. Win95 is not longer supported. So we know that eight years is "ok" for not support. However, I think most of the 98 support comes from supporting ME, which is only three years old.

      THe most recent version of iTunes requires Mac OS X 10.1.5, but that's a free upgrade from 10.0.

      And, when Mac users (of which I am one) complain about "OS X not installing on older hw", ask them HOW OLD the hw in question is. Then do some math, figure out what the comparable Windows box was at the time, and see if you'd want to be running XP on it.

      I'm running Panther quite nicely on a computer that is over four years old. Quartz Extreme doesn't work (it's too much for PCI despite all the hacks) but Expose works fine. And I hear that it runs fine on a B&W G3, which in January will be a five year old computer.

      Each release of OS X has gotten faster, so my old hw is better supported than ever before.

      I strongly suppect that only machines w/ AGP will be supported by Mac OS 10.4. By then my machine will be five years old and will still run Panther (which will likely have a few more years of support on it as well). There may be a few more machines that get toasted, as I suspect the cut off will be "Quartz Extreme Support". The support for the hw will likely be "buy a new graphics card". The writing was on the wall when QE was announced in Jagaur. But, if I turn out to be right, we'll still hear the complaining.

    22. Re:Not Bashing... by happyhippy · · Score: 1

      Funny, I got XP to install on a 266Mhz with 32Mb RAM laptop.

    23. Re:Not Bashing... by benjymous · · Score: 1

      But that's the problem - Apple releases a new version of MacOS every year or so, which costs a not small amount to upgrade

      Lots of new software releases only run on the latest version of MacOS so if you've got an old version, you're stuffed

      Whereas most Windows apps still happily support Win98, so assuming the hardware is up to it, people using a 6 year old computer can still buy new apps and not worry about compatibility

      --
      Help me! I'm turning into a grapefruit!
    24. Re:Not Bashing... by jterry94 · · Score: 1

      What is the definition of older hardware? My standard machine is a powerbook g4, but I havey an apple powerbook duo 230 that still works fine. My wife and kids use it, daily. Now, this is a computer that I bought in 1993. It won't run OS X, should I flip out because Apple refuses to support OS X on it. I think it would probably look good on its 9 inch B/W screen. I have a 5 GB ipod, it clearly states mac only. Crystal?

    25. Re:Not Bashing... by Anonymous Coward · · Score: 0

      Holy shit. You know what the worst part is? You think you're little fucking "comeback" was slick.

    26. Re:Not Bashing... by tgibbs · · Score: 1
      From what I understand, you CAN'T even try to run newer Mac software on older Mac hardware. It's the way Apple does things

      No, this isn't true at all. I have ancient beige G3's running Jaguar (they won't run Panther, but that is still a long run). Every Mac subsequent to those (basically, everything since Apple introduced the USB port) runs all current software

    27. Re:Not Bashing... by commodoresloat · · Score: 2, Insightful

      I guess you've never used Office?

    28. Re:Not Bashing... by Anonymous Coward · · Score: 0

      I see clear roadmaps of when Microsoft is going to stop supporting certain versions of Windows on their site. Where's the Apple roadmap? Where's the genius in "let's make everything USB" when Desktop Serial Bus (at the time) was fine? They could have done a "let's support both" thing, but they didn't. That's NOT a feather in their cap.

    29. Re:Not Bashing... by EvilFrog · · Score: 1

      The AC said: Where's the genius in "let's make everything USB" when Desktop Serial Bus (at the time) was fine? The Apple Desktop Bus (what Apple used prior to USB) wasn't fine. It wasn't hotswappable, you had to daisy chain devices in nasty ways, there was no standardization in drivers, it wasn't cross-platform... I could go on. Why switch to the telephone when a telegraph works fine? And Apple didn't force people to switch right away- for a period of time G3s shipped with both USB and ADB built-in. Ultimately they stopped including ADB because it was antiquated and useless. Rather than hang on to an inferior technology they made the industry to move to a better one. That IS a feather in Apple's cap.

    30. Re:Not Bashing... by ball-lightning · · Score: 1

      Granted, it would be painful to try and run XP on a P-II or something that old

      Actually, I'm running WinXP Pro on a P2 366mhz w/ 128mb of ram. Its not optimal, but it isn't as bad as you'd think. The slowest computer I've ever shoved XP on was a Pentium Pro - 200mhz, which actually ran usable when you turned off all the eye candy.

    31. Re:Not Bashing... by bovinewasteproduct · · Score: 1

      Not by default. I've got two 7300-200 here and the only way I was able to install OS X was using a hack to boot from 9.1 first.
      OS X will run fine a PPC604, Apple just does not want to support older hardware. It's a different story if you install a G3/G4 upgrade card first.

      OS X will not install onto anything besides G3 (and not even all of those), G4 and G5s', without a hack.

      BWP

    32. Re:Not Bashing... by Anonymous Coward · · Score: 0

      You have to use a hack to install OS X on any pre-G3 Mac, no matter what processor upgrade card is stuck inside it. Anything but public betas will detect the older hardware during the initial CD boot and politely explain that you have incompatible hardware.

      Using a tool like Xpostfacto you can install OS X on a wide array of older hardware. But if you do so, you take your ass into your own hands. Calling and bitching to Apple, when the hardware & software was clearly labeled, shows a lack of personal responsibility, nothing more.

    33. Re:Not Bashing... by Anonymous Coward · · Score: 0

      Beige G3s were introduced roughly 6 years ago, and they were fully supported until 10.3. And the jury is still out on whether that's going to still be the case in a couple months.

      Thanks for playing, but please try again.

    34. Re:Not Bashing... by zhenlin · · Score: 1

      This is why I hate the x86 architecture no end. Backwards compatible to the early days of 8086.
      Can you say - A20 gate? "Real" mode by default? Segment descriptors with bitfields splattered across two halves?

      The insanity doesn't stop there though - parts of the x86 architecture were almost as if broken by design... 387, MMX, SSE for instance.

      Backwards compatibility is OK... But not when designer has to go out of their way to make it bug-compatible as well. And definitely not when it is broken-as-designed-compatible as well.

      Can you imagine how GNOME would be like, if GTK+ 2 were forced to be compatible with GTK+ 1? (Hint, no XFT2 rendered fonts, no Unicode support...)

    35. Re:Not Bashing... by bovinewasteproduct · · Score: 1

      You have to use a hack to install OS X on any pre-G3 Mac, no matter what processor upgrade card is stuck inside it. Anything but public betas will detect the older hardware during the initial CD boot and politely explain that you have incompatible hardware.

      Sorry, a friend told me that his 7300-G3 upgrade installed OS X 10.2 just fine...

      The only thing I've got here is 7300-200's and have installed OS X 10.1.4 (the only OS X disk I have) using Xpostfacto.

      Yes, I do know that my hardware is unsupported on anything after 9.1.X, but I'm about to nuke the OS X install and just run 9.X. OS X is too much of a disk hog for the 2 2GB SCSI disks the 7300 has in it.:)

      BWP

    36. Re:Not Bashing... by geekoid · · Score: 1

      and peope complain MS tries to get every penny from its customers.

      I can't imagine what the out cry would be if microsoft stop supporting something that just came out 3 years ago.

      --
      The Kruger Dunning explains most post on /. http://en.wikipedia.org/wiki/Dunning%E2%80%93Kruger_effect
    37. Re:Not Bashing... by MrUnknown · · Score: 1

      very odd, my Windows XP CD checks the computer for a specific amount of ram (64mb i believe) which it obviously doesn't have. Also complained about my brothers laptop untill he added more RAM. suprised you have it installe don there. Run well? hehe

    38. Re:Not Bashing... by geekoid · · Score: 2, Insightful

      well, I'm certianly not going to argue about the crappyness of the x86 from an engineerinf stand point. From the consumer stand point, they don't give a rats ass.

      besides, who told you being an engineer was easy? ;)

      Properly designed, backwards compatibility does not have to be implemented directly, it can be emulated.

      Now, another layer usually slows things down, but considering the power of new computers, it would be more then enough to run legacy software, with at least as much power as computers had when the legacy software was new.

      --
      The Kruger Dunning explains most post on /. http://en.wikipedia.org/wiki/Dunning%E2%80%93Kruger_effect
    39. Re:Not Bashing... by happyhippy · · Score: 1

      Runs terrible obviously. Soon going to wipe it and put on win2k to see if that fares better. I dont mind how slow XP is when using it (only use it for word), its how slow it starts up that gets me fuming. Even when stripped to its barest services and startups, it still takes 3 minutes to get to the splash screen.

  11. Don't buy Apple products. by mentatchris · · Score: 0, Interesting

    Apple is...

    Style over substance. Overpriced. Underpowered.

    During early 2000, I bought an iMac and tried to get X running on it... what a pain. I had all kinds of hassles as the software wasn't ready yet... and the support was mediocre. I wasn't impressed, especially considering what I paid. Should have bought a Dell and put linux on it... probably serves me right. That was the first and last time I buy anything from Apple. As much as I respect Jobs and their innovation at Apple, I am forced to believe it's mostly marketing that powers Apple today.

    1. Re:Don't buy Apple products. by Anonymous Coward · · Score: 0

      During early 2000, I bought an iMac and tried to get X running on it... what a pain. I had all kinds of hassles as the software wasn't ready yet...

      You're a dumbfuck. That's like saying "I added a spolier to my Geo Metro to make it go faster... what a pain."

    2. Re:Don't buy Apple products. by zephc · · Score: 1

      could it be that in "early 2000", OS X was still very beta?

      --
      "I would say that 99 per cent of what my father has written about his own life is false." - L. Ron Hubbard Jr.
    3. Re:Don't buy Apple products. by The+Bungi · · Score: 1
      I bought an iMac and tried to get X running on it... what a pain

      Wait, is that like trying to get Linux running on an XBox? DOn't you have something better to do? Why is it that all you people consider anything that does not run your favorite OS a "piece of shit"? And why on earth do you keep trying and -more importantly - bitching and whining when things don't work the way you want them to? Who gives a flying fart if you can't get X to run on an iMac?? I mean, for fuck's sake.

      Should have bought a Dell and put linux on it... probably serves me right.

      Yes, yes!

      That was the first and last time I buy anything from Apple

      I'm sure they are devastated by your rejection, especially given your reason to do so.

      I honestly can't fathom why things like these get modded up. Oh wait, I can.

    4. Re:Don't buy Apple products. by be-fan · · Score: 1

      I've got an iPod, and I really can't agree with you. Its got lots of style, yes, but its very substantial. The thing is durable, very pocketable (I'm not willing to wear the thing on my belt like the guys with Archos jukeboxes are wont to do), has a lot of nice features (Linux compatibility!) and a very good interface. At the time I bought it, the only competition was from Nomad's Zen and eDigital's Oddessy, and both were substantially larger while being at most $50 cheaper. If you're looking for a pocketable 10G+ MP3 player, the iPod really is a no-brainer.

      --
      A deep unwavering belief is a sure sign you're missing something...
    5. Re:Don't buy Apple products. by mentatchris · · Score: 1

      That's definitely true... but unlike linux, there wasn't a whole lot of support out there. I found the whole experience very frustrating. For a released version, the software and install were way buggier than they should have been...

    6. Re:Don't buy Apple products. by mentatchris · · Score: 1

      Wow. X isn't supposed to run on the hardware it claims to support? Or do you just type faster than you think?

    7. Re:Don't buy Apple products. by John+Harrison · · Score: 1

      Try again. Apple ships a working X11 now.

    8. Re:Don't buy Apple products. by mentatchris · · Score: 1

      Perhaps I will. I really, really wanted to like my iMac running OS X... and from what I understand, Jaguar is a polished product. The look and feel of the OS is outstanding.

    9. Re:Don't buy Apple products. by The+Bungi · · Score: 1

      It does now. But it didn't officially support it when you tried, apparently, and so therefore that must validate your claim that Apple is crap and nobody should buy their products. Right? Or did you mean something else by "Don't buy Apple products". While we're at it, would you care to explain what style and substance have to do with your unsuccessful foray into running X on a Mac? Inquiring minds want to know.

    10. Re:Don't buy Apple products. by The+Bungi · · Score: 1
      I know that, ya wanker!

      [hi John! longtimenosee!]

    11. Re:Don't buy Apple products. by zephc · · Score: 1

      yeah, i think at that point it was just developer releases, which means you were either an Apple-registered developer, or you got the ISO off the net somewhere (or from a friend or some such way). In any case, support, installs, etc. were of course buggy, They *did* fix that though, long ago. There are tons of apps, great support from Apple, and OS X installs are easy-peasy and are very reliable (more so than Windows and most Linux installs I've experienced).

      --
      "I would say that 99 per cent of what my father has written about his own life is false." - L. Ron Hubbard Jr.
    12. Re:Don't buy Apple products. by mentatchris · · Score: 1

      Sure. I bought some software (OS X) that said it worked with a piece of hardware (a new iMac) ... but once I installed it, the software didn't function as promised. It looked and felt like beta. The support was poor. I was disappointed. From what I understand Jaguar is good stuff... I've had several people recommend it very highly. But the original releases were not polished enough for production, and the support was not good. The grand I spent on an iMac just to play with OS X was a total waste of money... it just left me disappointed and frustrated. What I meant about style over substance is the fact that Apple has recently done an excellent job of packaging their products... but that from my perspective many have been released a bit too early... it appears their quality has been slipping as a result of overly aggressive timelines.

    13. Re:Don't buy Apple products. by mentatchris · · Score: 1

      Perhaps I just installed it too early... it wasn't a developer release, but it was an early version... I've heard great things about Jaguar, so perhaps I should reconsider. I remember at the time I really liked linux but had just bought some hardware that I had a hell of a time finding drivers for... so I was really looking forward to buying a mac and having it run Unix without having to hassle with it... and the mac with OS X turned out to be more of a pain than the linux box.

    14. Re:Don't buy Apple products. by John+Harrison · · Score: 1

      Sorry, replied to the wrong post. I know that YOU know that, didn't think our "mentat" friend was aware of it. You would think that a mentat would have no need for OSX though.

    15. Re:Don't buy Apple products. by MoneyT · · Score: 1

      You must have been running the public beta. Because that's all that would have been out in early 2000

      --
      T Money
      World Domination with a plastic spoon since 1984
  12. Perhaps you should have read the manual or the FAQ by Fux+the+Penguin · · Score: 5, Informative

    Question 7: I have both a Mac and a PC. Will my iPod work on both?
    Answer: No, not at the same time. iPod is configured for either Mac or PC. You can use the iPod Software Updater utility to restore iPod to work with a Mac or a PC (depending on which version of the utility you use). See technical document 60983, "iPod: How to Restore" for more information.

    Note: Using the iPod for Mac on a PC, or using the iPod for Windows on a Mac, is not supported by Apple.

    Question 8: Can I use an iPod formatted for Mac on a PC, or an iPod formatted for Windows on a Mac?
    Answer: It is not possible to use an iPod formatted for Mac with Windows. This is because Windows does not support the HFS Plus file system and therefore will not see the drive.

    You can convert an iPod formatted for Windows into an iPod for Mac by using the iPod for Mac Software Updater on the Apple website. Note that once it is reformatted, it will only work with Macs. You need Mac OS 9.2 or Mac OS X 10.1 or later to reformat an iPod for Windows into an iPod for Mac.

    Note: Using the iPod for Mac on a PC, or using the iPod for Windows on a Mac, is not supported by Apple.

  13. Good post - Pressure always works with Apple by unassimilatible · · Score: 1, Interesting

    Apple hates bad PR. Once all the Mac sites pick this up, the pressure will mount and Apple will likely release a fix.

    --
    Slashdot "libertarians": Small government for me, big government for those I disagree with. -1, I disagree with you
    1. Re:Good post - Pressure always works with Apple by UnknownQ · · Score: 1

      Or you could call it listening to the community, but whatever.

      --
      Wherever you go, there you are!
    2. Re:Good post - Pressure always works with Apple by rootofevil · · Score: 1

      right, because all those folks with wallstreet laptops are getting the hinges fixed for free.

      --
      turn up the jukebox and tell me a lie
  14. Not surpising... by bigbigbison · · Score: 5, Informative

    After all this is a MAC ipod on a WINDOWS machine. They never intended this particular ipod to be used on a windows machine. So why should they support the use of it? Yes subsequent ipods are designed to be for windows, but the one in question was not. Therefore, I do not see what anyone can expect of them. It would be nice if this mac designed product worked with their later newer windows designed product, but I do not see them under any obligation to do so.

    --
    http://www.popularculturegaming.com -- my blog about the culture of videogame players
    1. Re:Not surpising... by cpeterso · · Score: 1, Insightful


      What is the difference between a Mac and Windows ipod? Why can't they use the same communications protocol? It's not like the Mac or PC actually reads the ipod hard disk.

    2. Re:Not surpising... by Anonymous Coward · · Score: 0

      "They never intended this particular ipod to be used on a windows machine. So why should they support the use of it?"

      But they SHOULD give you a way to restore the MAC functionality! There is NO WAY that you can rationlize just leaving the iPod in an unusable state... This makes M$'s BS smell good.

    3. Re:Not surpising... by HeetMyser · · Score: 1

      "But they SHOULD give you a way to restore the MAC functionality!" Why? Once you've you've done some dumbass (*unsupported*) thing to your hardware and suffered the consequences for it, why is it Apple's responsibility to clean up your mess? Let's start taking some personal responsibility for our actions, huh? I know that's unpopular....

    4. Re:Not surpising... by dark_panda · · Score: 2, Informative

      Actually, I believe they do. The iPod is just a hard drive with a bit of extra circitry, a database and some software. When a song is shoved onto the iPod or removed from it, the machine it's connected to calls the shots, copying or removing the mp3 itself and then updating the iTunes database on the iPod. The iPod really just acts as a removable hard drive via FireWire. (And now USB, apparently.)

      In the case of Mac iPods versus Windows iPods, the Mac version is formatted in HFS+ and the Windows version is in FAT32. AFAIK, Windows can't read HFS+ natively.

      This was part of the reason it took a while to get iPods working with other OSes. (In my case, Linux.) At the time, Linux couldn't write to HFS+, although I think HFS worked. (Note: HFS, not HFS-plus.) It can certainly read and write to FAT32, which is why it was generally recommended that you get a Windows iPod when using it with Linux, otherwise you would have needed to reformat it. (Note that this info might be slightly out of date, I haven't kept up on HFS status in Linux or Windows ever since I got my iPod to work on Linux thanks to gnupod. I know there a working HFS+ driver for Linux, although I don't think it's in the official kernel yet... someone else can clear that up...)

      J

    5. Re:Not surpising... by jmenezes · · Score: 1

      Actually, it DOES read the iPod hard disk, which is why the issue exists.
      Windows cannot read HFS+ disks (without help, anyways)

      --
      Stop over-analyzing your analizations
    6. Re:Not surpising... by Anonymous Coward · · Score: 0

      "Once you've you've done some dumbass (*unsupported*) thing to your hardware and suffered the consequences for it, why is it Apple's responsibility to clean up your mess?"

      Companies are made or broken by helping out people who have done some dumb ass thing to their hardware. Having worked in the electronics repair industry for many years, I can tell you that the vast majority of warranty repairs we've performed are due to some dumb ass thing done by the user, and we still fix the stuff anyway. Your idea that the user should be left out in the cold is a great way to bankrupt the company (in this case, maybe that is not very difficult). I'm willing to bet you have done your share of dumb ass things to your hardware and taken advantage of the manufacturer's good graces to get it fixed.

    7. Re:Not surpising... by Anonymous Coward · · Score: 0

      "and taken advantage of the manufacturer's good graces to get it fixed."

      Apple never has had any "good graces", they react only to maintain image.

      ~FLAMEBAIT! Any takers?

    8. Re:Not surpising... by Anonymous Coward · · Score: 0

      "Let's start taking some personal responsibility for our actions, huh? "

      YOU FIRST dumbass.

    9. Re:Not surpising... by Ben+Hutchings · · Score: 1

      It seems to me that Apple could have saved a whole lot of trouble by shipping an HFS+ IFS (installable file-system) for Windows. It might be tough to support Windows 9x that way, though.

    10. Re:Not surpising... by Geekenstein · · Score: 1

      Funny, if this was a Microsoft product blowing up on an Apple machine, this would be decried as an insiduous attempt by MS to force you to move to Windows. Since it's Apple, it's your fault that their software breaks it. Check.

    11. Re:Not surpising... by jmenezes · · Score: 1

      Well, Apple isnt supporting Win9x at all with iTunes, so thats not an issue.
      but yea, shipping an HFS+ addon to windows would have saved a lot of trouble.
      not to mention having to have 2 separate versions of the ipod

      --
      Stop over-analyzing your analizations
    12. Re:Not surpising... by Ironica · · Score: 1

      Funny, if this was a Microsoft product blowing up on an Apple machine, this would be decried as an insiduous attempt by MS to force you to move to Windows.

      RTFT... people *are* decrying it as an insidious attempt to force people to move to Macs. Or at least to make them buy another iPod.

      --
      Don't you wish your girlfriend was a geek like me?
  15. In our office? by SunPin · · Score: 0

    Why are you playing with the f'n iPod in your office?

    Maybe the editors should check their boilerplate stories before posting...

    --
    Laws are for people with no friends.
    1. Re:In our office? by Anonymous Coward · · Score: 0

      It is part of his job. He is a professional music reviewer and also a professional electronic gadget tester.

    2. Re:In our office? by javaxman · · Score: 1

      actually, one of our IT guys has taken to carrying around software install packages on his iPod. He has gone so far as to set it up so he can boot OS X from it- apparently, it wasn't so difficult to do.

    3. Re:In our office? by Anonymous Coward · · Score: 0

      Listening to music while you work isn't too uncommon, if all the employees agree... especially in a college/research setting, where I've gotten away with playing Metallica and Rush and so on and so forth...

    4. Re:In our office? by Anonymous Coward · · Score: 0
      Why are you playing with the f'n iPod in your office?

      Maybe he wanted to listen to some music.

      Maybe you should think before posting...

    5. Re:In our office? by maxentius · · Score: 1

      Yeah, it's a piece of cake. I have a first-generation iPod; I used it to boot when the Panther betas were coming out every other day, so I didn't have to hose my Jag install.

      --
      Imagine a Beowulf cluster of neurons.
  16. Not surprised by OccSub · · Score: 1

    I'm not terribly surprised that the first-generation hardware, designed solely to work with Macs, has some problems with the brand new software. What do you expect?

    1. Re:Not surprised by Gojira+Shipi-Taro · · Score: 1

      "What do you expect?"

      A little QA testing and attention to customers.

      The customer might assume that the mac-only tag had to do with the fact that iTunes wasn't available for Windows back when the 5-gig iPod was sold. Now there is iTunes/windows. There's no reason for a non-technically-clued user to assume that there would be any reason why it wouldn't work. A consumer would naturally assume that iTunes/Win was created specifically to allow such use.

      THere is no reasonable explaination as to why the older iPods would not work. After all, they're all just "firewire hard drives", right?

      If the old units don't work, minimum care would require that Apple prevent these problems in software. THey didn't. That's really really shitty QA there. iTunes not working with some other mac only workalike I'd expect (yes I know there's no such thing) . iTunes not working, and not giving a useful and sensible error message with older hardware simply means that the product was only tested with the latest hardware, and that Apple has no concept whatsoever of regression testing.

      Resumes that list Apple as a prior QA position now have no value at my company.

      --
      "Oh my God. This is terrible. This is the end of my Presidency. I'm fucked."; ~ Donald J. Trump
    2. Re:Not surprised by flagweb · · Score: 1

      GST are are you ignorant or just in the mood to troll. Every post you have made is about how crappy Apples QA department is. This is not even remotely QA issue.
      1 Apple know about this (non) issue.
      2 They have always stated that a Mac iPod will NOT work with a windows computer.
      3 The original poster did not say that his iPod was broken, simply that it will not play songs transfered to it from his Windows version of iTunes.
      4 Apple makes tools to switch a Windows iPod to a Mac, and to switch a Windows iPod from Mac back to Windows. Go figure, but the only tool they do NOT provide is a tool to convert a Mac iPod to work with Windows.

      Apple is only doing what it thinks it has to do to protect what little market share it has left. This decision was not because of a bad/shoddy QA. As to wether it was a bad decision on the part of Apple, that is up to everyones personal opinion. Don't blame Apple's QA dept. for not finding/fixing a simple "problem" that their programmers were most definitely told not to do anything about.


      P.S. Any QA applicants who stated "they're all just 'firewire hard drives', right" would have no place in my company.

      --
      Ernie Dambach
      "It is no small thing to celebrate a simple life -Tolkien
  17. Hmmm. by cmjensen · · Score: 5, Informative
    Nothing in the link supports the allegation that "they are aware of this and don't seem to care." In the linked article, they just "we don't support your PC."

    Also in the linked discussion board, it seems like multiple problems are being reported as a single problem. For example, one guy reverted to old iPod software and still had problems. Another guy has problems only with music downloaded from iTunes. Another guy only has problems with CDs he ripped.

    Every consumer device has issues and flaming mad customers. The real question is, is the problem widespread. The other question is, why has Cliff posted three "an Apple consumer is having a problem" articles in the last couple of days (the first two seemed to be pretty damn stupid and non-widespread to me).

    1. Re:Hmmm. by Anonymous Coward · · Score: 0

      he other question is, why has Cliff posted three "an Apple consumer is having a problem" articles in the last couple of days?

      Ummmm... maybe because there are a lot of Apple consumers having problem with Apple and Apple doesn't give a shit, since normally, its users are more than happy to bend over and take it up the ass?

      Interesting how that changes when Apple starts to venture into the "real" world.

      Just a thought...

    2. Re:Hmmm. by Anonymous Coward · · Score: 0
      Interesting how that changes when Apple starts to venture into the "real" world.
      Just a thought...
      Think harder. Each of these problems Cliff has posted is a couple of guys having a strange problem and whining. Here's a clue: when people have a more widespread problem, it's all over the Mac sites, not just slashdot.

      When encrypting your home directory was a problem, all the Mac sites reported it. When Firewire 800 disks were being corrupted by Panther, the Mac sites reported it. Or even lesser known problems. Like old iPod batteries dying is a real problem and was reported today at MacRumours (cost $99).

      But each of these three problems Cliff has reported has been a non-widespread problem.

      First someone can't figure out how to remove an SMTP server from Mail.app. Hello? Use the GUI? Maybe look it up on Apple support page if the GUI isn't obvious enough?

      Then Cliff posts "serious flaws in NetInfo." The posted article included three links to pages which all explained the answer to the question the article submitter was asking. Let's just think about that for a sec. It means a submitter was pissed and whiny, used Google to cough up some links to support his so-called case BUT DIDN'T READ THEM TO FIND THE ANSWER, submitted them to Cliff WHO DIDN'T READ THE LINKS IN THE SUBMISSION, and then it got posted.

      And now we have one guy whining about his iPod. His evidence to back up the fact that there is a problem? A link to a message board topic THAT HE HIMSELF CREATED.

      Slashdot is not tech support. Can't we stop the tech support questions please? Or at least only have interesting ones?

      And can whining about products be constained to actual bugs? Please?

    3. Re:Hmmm. by WatertonMan · · Score: 3, Informative
      Just a note about the iPod batteries - Apple has a program where you send them your dead iPod for $99 and they ship you a refurbish (or new) iPod.

      However you can replace the batteries yourself for $49 and a screwdriver. There are numerous places that sell them.

      Just that nit. Other than that I agree fully with what you say.

  18. Apple's Ongoing Problem by localman · · Score: 0, Troll

    Apple seems to have always had a problem with not giving a hoot about their existing customers.

    Perhaps it's because their existing customer base is so loyal and rabid, yet are such a small percentage of the market they're after. But whatever the cause, they are always breaking compatability and leaving various customers out in the cold. If you follow the mac discussion boards for a year or so, you'll see this happen again and again.

    What they don't seem to understand is that it's almost always a good idea to keep your customers from feeling like they're getting screwed. People just want to feel that they're being treated fairly. It doesn't matter that much what _is_ fair, but the vast majority of people are pretty reasonable, and a little good faith effort on the part of a company goes a long way. I speak from experience.

    I have been a relatively happy Apple user for a few years now. But I've read the boards and they just have a way of saying "we don't really care" more often than any company should. It's just bad business.

    Cheers.

    1. Re:Apple's Ongoing Problem by geekoid · · Score: 1

      At it's core, Apple is a hardware company. How long do you get support for your TV?

      --
      The Kruger Dunning explains most post on /. http://en.wikipedia.org/wiki/Dunning%E2%80%93Kruger_effect
    2. Re:Apple's Ongoing Problem by Sylvius · · Score: 1

      Problem is, there are always going to be customers who feel like they're getting screwed. When these people bought their first generation iPod, Apple said it was a Mac only product with no plans to support windows.

      Since then, apple has released free utilities to convert an iPod to windows (wouldn't be necessary if windows would just support HFS+), released a musicmatch plugin for windows, and now has released the best (IMHO) jukebox software for windows (again for free).

      These folks are crying because a 3+ year old device doesn't work with flawlessly using a third-party utility. I think Apple has done a pretty good job of making older iPods work well with new updates and with iTunes for windows and if these people would reformat their device in the way apple suggests (but has always said they don't support), it would probably work just fine. It's like trying to plug a US computer into an English outlet and when it doesn't fit screaming that Dell screwed you...

    3. Re:Apple's Ongoing Problem by localman · · Score: 1

      Wow... polite criticism of Apple is a Troll? I guess the Mac zealots are getting a little defensive. No wonder Apple sees no reason to maintain compatibility -- when the customers it's ignoring would defend them to the death for doing so.

      Ah well.

  19. Accurate? by SlamMan · · Score: 5, Informative
    What is this, unsubstantiated rumor day on apple.slashdot? Sorry to hear about your iPod problems, but its hardly verified when the thread you link to is one you created and posted most of the comments on. The gus next to me at work has a 5GB thats works fine on with the Windows version of iTunes, and I haven't heard anything else like this from other friends or other discussion groups. Odds are you're specifically got borked.

    Call tech support again. I've always found them quite helpful (at least the AppleCare ones) when i've had hardware issues. Or take it to an Apple Store, heard good things about them ebing willing to bend over backwards to help out.

    --
    Mod point free since 2001
    1. Re:Accurate? by reiggin · · Score: 2, Insightful

      Mod parent up. He's exactly right. The same guy posing the "problem" also created that thread. Cliff, do you do any research and check any details before posting any story related to Apple? This is 3 for 3. Cliff the "Let-Me-Turn-apple.slashdot.org-Into-A-FixIt-Forum " Slashdot Editor.

    2. Re:Accurate? by DJProtoss · · Score: 1

      Its accurate. Just because he is suffering from the problem, don't mean its not being suffered by anyone else (for the record my 20gb iPod is suffering the same)

      --
      "Success is based on knowing how far to go in going too far"
    3. Re:Accurate? by ahriman · · Score: 1

      I decided to boot windows, install the newest iTunes and connect my 5GB (FAT32) iPod. I played some mp3s via iTunes and unplugged it. I held my breath. It still works just fine, none of this 0s playback. As for the whole "Apple doesn't support Mac Pods on Win" rubbish; this seems to be an iTunes issue since as far as I've read nobody has complained that Ephpod screwed their pod up. Therefore I believe this is their problem which they should investigate - if it turns out to be "windows gaying up firewire" then fair enough, but until they know the cause - it's Apple's problem.

  20. hello kettle, this is the pot. You're black. by emilymildew · · Score: 1

    Fanboy backlash is just as ugly as fanboy-ism itself. It makes all of you look just as stupid as the fanboys you claim to be superior to.

    Apple is so horrible that you have to gloat about faults at every chance? Get over yourselves.

    And before I get jumped on, no, I don't think Apple is the be all and end all of computing, and no, I don't think it does no wrong. This backlash is ugly though. Grow up.

    Oh, and way to answer this guy's question, jackasses.

    ----

    To really answer your question, dude, I'd say try using the other software that you were using before you got iTunes to sync your iPod. See if it will go back to the way it was before, and if so, use that software.

    I dunno, though. I don't really understand what about it "breaks" the iPod.

  21. CompUSA TAP insurance by cup0spam · · Score: 0

    Should have purchased the CompUSA TAP insurance. 2 years ago i bought a 2nd generation 20 gig iPod at the apple store, then i went down to compUSA and purchased the TAP insurance on it. One of the only cool things about compUSA is their willingness to sell you the replacement plans, not all of them can be of benefit to you, but the iPod plan is very unique. About 6 months ago i went in (just after they discontinued their 20gig model) and reported having battey life issues. The guy took a look at it, took a look at my original recipt and gladly replaced it with a brand new 3rd gen. 30 gig iPod. Well what do you know, some time has passed since then and now they've gone and discontinued the 30 gig and made it 40 gigs. I can technically go back there at any time within 2 years from 6 months ago and get the latest greatest iPod assuming Apple keeps the pricing the same on the nicest iPod.

  22. Wait a minute... by Anonymous Coward · · Score: 0

    In our OFFICE ??? Do you work for queer eye for the straight guy or something?

  23. I find this interesting..... by vwjeff · · Score: 1

    I do think this was deliberate. Most people don't need a 40GB iPod but if you can find a way to force them to upgrade from their old iPod, you have created a new business model...

    1. Buy iPod
    2. ???
    3. Profit!!! Old iPod does not work. You need to buy a new one.

  24. I am always amazed by syphax · · Score: 1

    I am always amazed by Apple's ability to simultaneously dazzle and aggravate.

    Awe and shock?

    --
    Simple Unexpected Concrete Credible Emotional Stories
  25. Unworthy of Slashdot by Arkham · · Score: 3, Insightful

    Is this really worth posting to the Slashdot home page? I'm an Apple user, and even to me this seems to be something worthy of posting to the MacNN/ArsTechnica forums, but not to the slashdot home page.

    Slashdot is not tech support.

    --
    - Vincit qui patitur.
    1. Re:Unworthy of Slashdot by Zeppelingb · · Score: 1

      Mod parent up....Some things should stick to www.macnn.com. The poster would receive less flaming and more help there anyway.

  26. But I thought Apple wanted people to switch? by oliverk · · Score: 5, Insightful

    Of the 8 posts on apple's site, most of them seem to think that Apple has done this intentionally. Let's be clear--Apple has NOTHING to gain by pissing off the Windows user base. Their entire strategy hinges on positive experience with Apple products that encourages people to switch and have that experience with every interaction. I would be surprised if the actual interactions with Apple have been all that negative (yes...I'm saying that some people may be aggrevated and exaggerating). My interactions with Apple (as a Mac user) have always been reasonably positive, whether this be for sales, technical support or developer relations.

    It's silly to think they're trying to sabatoge the Windows base. And if some phone rep blew it...well, that's clearly a problem but I just don't see this as anything more than one person's screw up.

    --
    ---- Please be nice in case my Slashdot karma ~= my real life karma.
    1. Re:But I thought Apple wanted people to switch? by Anonymous Coward · · Score: 0

      well,

      apples quicktime player is probably the worst software you can run on a PC next to Reals "realplayer":

      "I _dont_ want to upgrade to new versions of quicktime player, dont you get it?"

      I think they sabatoged their windows userbase long long time ago!

    2. Re:But I thought Apple wanted people to switch? by geekoid · · Score: 1

      My experience with apple as been nothing but a nightmare.

      --
      The Kruger Dunning explains most post on /. http://en.wikipedia.org/wiki/Dunning%E2%80%93Kruger_effect
  27. Heh heh. by ActionPlant · · Score: 0

    Just a suggestion, but....

    Get a Mac?

    Damon,

    --
    http://actionPlant.com
  28. Pretty Standard Apple Attitude by Anonymous Coward · · Score: 0

    I love Apple's products in general (just got my first powerbook). But this is apparently pretty standard thinking for them. None of the MacOS releases is 100% binary compatible with older programs, so lots of programs break when you upgrade your OS. Sucks for the pocketbook... but (assuming you get the proper version of everything) it's great for stability/efficiency.

  29. Too bad by Anonymous Coward · · Score: 0

    Apple not supporting their software? Shame.

    But I'm sure this problem had something to do with Windows, as Microsoft software is the root of all evil.

  30. Warranty? by bahamat · · Score: 2, Insightful

    I don't have an iPod so I don't know how long the warranty lasts, but if it's still under warranty return it to the retailer or manufacturer as defective.

    As many of you who have worked in retail know, it hardly matters if you smashed it with a hammer. They'll take it back.

  31. ``so don't do that'' by bzzt · · Score: 0

    so, uh, itunes pc doesn't work with your hardware, so, uuuhhhh,

    so don't do that.

    as increadible as it may seem, sometimes newer software doesn't work with older hardware.

  32. Apple is becoming mainstream now by whoda · · Score: 0, Flamebait

    Patches and fixes, and "it's not our problem" horror stories, are now almost a daily news item on /.

    That donation Microsoft made a few years back is really working wonders. Who would have thought?

    ;)

    1. Re:Apple is becoming mainstream now by Anonymous Coward · · Score: 0

      Huh? before OS X, Apple was the worst computer on the market. Where have you been?

  33. Before you rush to blame Apple. by Raven42rac · · Score: 5, Interesting

    What part of "not supported" was not understood? I am sure that Apple will do something to rectify the situation. Hope they had a backup of their music. Wait a second, a MAC-only 5GB IPOD? Not a "Mac-only unless running iTunes on a PC running Windows, then it is ok" iPod. Why does it not surprise me that running a first-generation Mac-only IPOD on a Windows machine causes problems? Maybe the part about it being "mac-only", and "not supported on PC", as well as being "mac-only". (The repition was purely intentional). This seems to be the user's fault, not Apple's. So if I put a BMW dashboard into a VW, will I be able to get mad when it does not work. All I am saying is do not rush to blame Apple on this one, this seems to be a PICNIC issue to me.

    --
    I hate sigs.
    1. Re:Before you rush to blame Apple. by EulerX07 · · Score: 2, Insightful

      There's a large step between "not supported" and "use the windows itunes and say hello to your new 400$ paperweight". The simple fact that it rendered the ipod useless for music playback, and that it put the device in a non-reversible state is a big issue.

      One of two things should have happened :
      A: Ipod should not have let programs do something to damage it or
      B: Software should detect if it's an older Ipod and not do whatever it did to screw it up.

      In your analogy, if we put the VW dashboard back and find out that the motor was toasted by having a different dashboard, there's a serious fault in the design of the VW.

      Same with the ipod. (bye bye Karma)

    2. Re:Before you rush to blame Apple. by batura · · Score: 2, Insightful

      I think a better comparison is plugging a 120 V device into a 220 V socket. But its still the person's fault doing the plugging, not the maker of the deivce or the socket.

    3. Re:Before you rush to blame Apple. by Anonymous Coward · · Score: 0

      The connector is designed to not allow you to plug 120V appliance into 220V. Apple should have recognized the iPod was old and told the user, rather than breaking the iPod.

    4. Re:Before you rush to blame Apple. by edstromp · · Score: 1

      And one has to further wonder how this "hot topic" even got to the front page of slashdot. I mean, does anyone really care that there are issues with the old 5GB iPod? Old equiptment *always* has problems with new software. So what's the big deal?

    5. Re:Before you rush to blame Apple. by akue · · Score: 1

      i would have assumed, that there's some kind of ipod protocol that only needs to be implemented for the windows platform. this looks like a really bad software design to me.

    6. Re:Before you rush to blame Apple. by Rex+Code · · Score: 1

      What part of "not supported" was not understood?

      Apple products are supposed to be the most user-friendly, and as such are held to a higher standard. You shouldn't have RFTM in order to avoid destoying an iPod through what seens like normal use. This is obviously a bug in Windows iTunes, and if it was not possible to make the older iPods work with Windows iTunes then the program should have recognized them and told the user that the program is not able to use that model iPod.

    7. Re:Before you rush to blame Apple. by protohiro1 · · Score: 1

      Maybe, maybe not. Regardless, if I take out my dashboard in my vw and I put in an after market dash, then my car stops working, you can bet its not going to be covered under warranty. If you do something unsupported with any product the maker of the product is never liable. That is just standard practice with any product. The reason for that is that in developing anything you just need to draw some limits to what crazy thing you are going to support. Apple assumed that people would not buy a mac ipod if they didn't have a mac.

      --
      Sig removed because it was obnoxious
    8. Re:Before you rush to blame Apple. by jazman_777 · · Score: 1
      What part of "not supported" was not understood?

      Maybe he thought it was marketspeak. In which case, 'not supported' means 'we happily support it fully!'

      --
      Slashdot: Failed Car Analogies. Amateur Lawyering. Anecdote Battles.
    9. Re:Before you rush to blame Apple. by jdreed1024 · · Score: 1
      The simple fact that it rendered the ipod useless for music playback, and that it put the device in a non-reversible state is a big issue.

      At the moment, it's only "non-reversible" because the guy says it is. Given that he hooked a Mac ipod up to a Windows System (Apple says you can't switch back and forth - pick one and stick with it) I have no reason to believe he's remotely technically clueful.

      iPods are basically firewire drives. The menus and software is stored in firmware, so unless the user really did something stupid (like shut it off while in the middle of a firmware update) it's hard to break it. Chances are a full reformat and restore will solve his problems.

      --
      There is no sig, there is only Zuul.
    10. Re:Before you rush to blame Apple. by Eamon+C · · Score: 1
      The repition was purely intentional

      Thanks for pointing that out! For a minute there, I thought you made a mistake, but now I realize you were repeating yourself to make a point. How clever!

    11. Re:Before you rush to blame Apple. by Raven42rac · · Score: 1

      Thank you for recognizing my complete cleverness! I love stroking my own ego. No, I pointed out my repitition because I knew someone would respond with "why did you repeat yourself, stupid mac hippie?" I was merely trying to emphasize my point. Stop trolling.

      --
      I hate sigs.
    12. Re:Before you rush to blame Apple. by Raven42rac · · Score: 1, Insightful

      User-friendly or no, it is clearly labeled as mac-only. I would never take such a chance. How is it a bug in iTunes? Is it your cd-rw drives responsibility to tell you your bread is done toasting? No. Then why should it be iTunes responsibility to tell you that you can't use incompatible hardware? "Not supported" means may or may not work, take your chances and whatever happens, you are on your own, not "blame us if you hose your iPod when you knew damn well it may or may not work."

      --
      I hate sigs.
    13. Re:Before you rush to blame Apple. by Raven42rac · · Score: 1

      Thank you for summing up my comment in two sentences. My sentiments exactly.

      --
      I hate sigs.
    14. Re:Before you rush to blame Apple. by Raven42rac · · Score: 1

      They did. It is clearly labeled as mac only. Apple didn't break anything.

      --
      I hate sigs.
    15. Re:Before you rush to blame Apple. by Gojira+Shipi-Taro · · Score: 1

      The big deal is that the new software, having been written by the same manufacturer as the old hardware, should detect said older hardware and deal with the situation gracefully. Anything less is shoddy workmanship, and as such should be announced loud and clear on the front page of Slashdot.

      THe only common sense here in my mind is "don't buy overpriced, under-capable hardware".

      That wasn't a crack on OSX or Macs.

      --
      "Oh my God. This is terrible. This is the end of my Presidency. I'm fucked."; ~ Donald J. Trump
    16. Re:Before you rush to blame Apple. by Anonymous Coward · · Score: 0

      Please explain why a separate microcontroller system such as the iPod requires a specific host interface when connected through a standard firewire port?

      Is it easier to mount a native filesystem? Sure. Is it necessary? No. Is it good design? Hell no.

      The real bottom line is that it should never have mattered what kind of computer the host was PERIOD .

      Any other company would be excoriated here for tying one of their products to their OS or other hardware for no reason.

      Apple apparently can do no wrong. Even if it means destroying some hardware used "out of spec."
      Seriously, their iTunes software should have AT LEAST warned/prevented use of these devices before "updating" them into oblivion.

    17. Re:Before you rush to blame Apple. by Raven42rac · · Score: 1

      Seriously, their iTunes software should have AT LEAST warned/prevented use of these devices before "updating" them into oblivion. Why? If this guy knew that the iPod he was using was mac-only, which he should have, where does the blame lie? Surely not with Apple. If I put a BETA tape into a vhs player, will I be able to get pissed when it doesn't work/borks my player? No, I didn't think so. Maybe the way windows talks to the iPod was known by Apple to bork it/not work too well, and they were only able to be fix it in the next generations, it is not like MS is well known for letting rival hardware work with their software. And it does matter what kind of computer/chipset the host device is, case in point, Oxford 922, nuff said. Maybe these guys that have borked iPods are all running the same chipset.

      --
      I hate sigs.
    18. Re:Before you rush to blame Apple. by cheekyboy · · Score: 1

      Such a wrong comparison, its a man made restriction, kind of like MS IE bugs.

      if you read other posts, people have said that the so called Marketing Definition of MACONLY iPOd, does work fine on windows/IT.

      So your statements of "DUHH ITS NOT SUPPORTED" is kinda lame

      --
      Liberty freedom are no1, not dicks in suits.
    19. Re:Before you rush to blame Apple. by Anonymous Coward · · Score: 0

      What?!?

      Your analogy is ludicrous.
      A BETA tape won't do anything in a VHS player.
      They are physically incompatible.
      That is a rediculous comparison to this situation.

      Where the hell did the MS reference come from?
      Did I suggest otherwise?

      And your reference to the Oxford 922 is far from
      'nuff said, unless you either haven't read the
      hardware specs for it or you have an application
      note not available to the general public.

      Trolling for apples. A new halloween event?

      Take a peek beyond the marketing sometime.

  34. *Sigh* Just a little research kids... by Anonymous Coward · · Score: 5, Informative
    1. Re:*Sigh* Just a little research kids... by satanami69 · · Score: 0, Redundant

      Sometimes it's just that easy.

      reformat your ipod from Mac to PC...

      --
      I really hate Dan Patrick.
  35. Exactly correct. by jet_silver · · Score: 4, Informative

    I had this problem with my Windows-formatted iPod after trying to mount it, exactly once, on a Mac. The cure is to restore it. It doesn't seem you do any permanent damage this way.

  36. Very nice by Anonymous Coward · · Score: 0

    I like it!

  37. damn that sucks by syrinx · · Score: 2, Informative

    I have an old 5GB iPod too, and I've been using it with iTunes for Windows with no problems.. however, mine was always Windows-formatted (I just used Musicmatch and later ephpod before iTunes/Windows came out).

    One thing that bugs me about Windows is that it seems to not want to acknowledge that other filesystems exist. It's trivial to mount a FAT32 drive in FreeBSD, a bit tougher with NTFS but still fairly easy. I belive Macs can read FAT32 as well but I'm not positive. But will Windows read UFS or HFS? No, because Windows is the only OS anyone would use, of course. *rolleyes*

    --
    Quidquid latine dictum sit, altum sonatur.
    1. Re:damn that sucks by obsid1an · · Score: 1

      Not really on topic, but Windows is like that about everything. Does the Windows bootloader acknowledge any other OS except a Windows one? Of course not. Booting Linux is simple, but don't plan on seeing it provided on a Windows installation anytime soon.

    2. Re:damn that sucks by Imazalil · · Score: 1

      Yeah, it's a bitch, but it seems that it's just lazyness on microsoft's part. Oh, why should we support the other 5% of the market. -cue evil bill gates laugh.

      You can try something like:
      http://www.mediafour.com/products/macdrive/

      not sure if it can handle mounting hdd's, but works great for zip discs and cd's.

      Yeah, something like it should be built into the OS from the start, but since when are we expecting MS to play nice with it's competition.

  38. There's hope... by AIX-Hood · · Score: 4, Informative

    I ran into similar problems. I've also got an older 5gig Mac iPod that I was using with Xplay. After I suffered through the win2k bug which replaced core system files and forced me to do a win2k repair install, I got iTunes up and running well. After a short while though, when I plugged my iTunes into another machine and said 'yes' to the 'resync to this machine instead of the existing profile', it suddenly stopped working at all. I could bring up the iPod and use it as a drive, but no matter what I tried, iTunes would no longer recognize it. When I tried the latest windows flasher, it wouldn't see it either. What finally worked was to bring it to a PC that had never seen any iPods or iTunes before, and using that to flash the iPod back to factory defaults. That finally worked and when I brought it back to my original machine it suddenly saw it and initialized it without a hitch. I've been holding off on getting a new iPod for exactly the reason that Apple only cares about the first sale. Once they have your money you're dirt to them until the next time they want to sell the big ticket item. Luckily mine will keep going for a while longer now.

    1. Re:There's hope... by protohiro1 · · Score: 4, Insightful

      Apple does not now, nor has it ever supported using Xplay. These problems are the sort of things you have to learn to accept if you are going to hack around on your own. Nothing wrong with that, just don't come complaining to apple when your ipod doesn't work anymore.

      --
      Sig removed because it was obnoxious
  39. Can't they just fix it in ITunes? by tinrobot · · Score: 1

    I mean, they seem to have known of the glitch ahead of time, can't they just check the type of IPod connected? If it's nor compatible, ITunes simply won't connect to the older IPods... problem solved and IPods saved.

    I'm not an IPod user, so illuminate me if I'm on the wrong track...

    1. Re:Can't they just fix it in ITunes? by Anonymous Coward · · Score: 0
      I'm not an IPod user, so illuminate me if I'm on the wrong track...
      Don't worry, you're not. It's just that Apple are a bunch of lazy biscuit-fuckers who don't really give a shit about their customers. But who can blame them, why should you do something ridiculously easy like implement a hardware check in your software when you've got an army of retarded fanboys to defend every fuckup you make?
  40. Re:Perhaps you should have read the manual or the by ModernGeek · · Score: 1

    Except the new 3rd generation iPods, they will work on mac and pc if formatted in FAT32 IIRC. The first generation ones will only work for what you bought them to work on (mac or pc) which seems all fair to me, IIRC, a 2nd gen iPod will work on mac and pc if fat32 formatted. They don't seem to be doing anything wrong though, since their First Gen iPods were designed to be Mac Only, and I believe the 2nd gen one's will work on PC. Just because the apple made software doesn't support the hack that makes it work on PCs, doesn't make them the bad guy. Since this has been addressed in this manner though, I assume they might fix it.

    --
    Sig: I stole this sig.
  41. an Apple for the teacher . . . by Anonymous Coward · · Score: 0

    . . . from the tards on the short bus.

  42. Deliberate ? by tmark · · Score: 2, Interesting

    I'm not quite suggesting that this was deliberate

    Well, the breaking may not have been deliberate, but their refusal to support their customers is most certainly deliberate . And is it more than a coincidence that fixing this problem isn't going to sell many more iPods, is it ?

  43. Exactly why I can't spend $300+ on an iPod by swb · · Score: 2, Insightful

    A vendor gave me an Intel Pocket Concert 128MB MP3 player about two years ago, and its now very nearly a boat anchor. Intel stopped selling them and has ceased development on drivers. The version of software still available from Intel supports XP, but what about the next iteration/service pack from Redmond? I didn't pay for this device out of my pocket, but if I did I'd be kind of pissed that it's very nearly unusable due to software on the computer.

    And that's what scares me (next to breaking or having stolen) about an iPod -- what happens when Apple says "Sorry, we don't support you" as few as two years down the road -- are you just SOL? Time for another $300+ to buy another one?

    I'd have a little more faith in these things if they were primarily 1394/USB disks with firmware. Put MP3s and playlists on them, voila, it will play them, and did not have a closed interface with proprietary software that the vendor may or may not decide to support or fix, rendering an otherwise functional machine worthless.

    1. Re:Exactly why I can't spend $300+ on an iPod by be-fan · · Score: 3, Informative

      iPod's *are* just 1394 disks with firmware. You can plug it in and it looks just like a firewire harddrive. The iTunesDB file that the iPod uses to index files is proprietory, but is very simple and has been reverse-engineered by several programs (gnupod, ephpod, gtkpod, myPod, guipod, xplay, etc). The iPod OS gets the actual song information from ID3 tags. This is one major reason I bought the thing --- it has nearly perfect Linux support and no DRM.

      --
      A deep unwavering belief is a sure sign you're missing something...
    2. Re:Exactly why I can't spend $300+ on an iPod by swb · · Score: 1

      The iTunesDB file that the iPod uses to index files is proprietory[...]

      It still is dependent on software to put songs on there. Just because there's a whole garden variety of third party applications still means you're dependent on special applications to put songs on it.

      I want to copy songs there with Explorer/Finder/etc. I *don't* want to rely on ANY software (other than the device's firmware) to make those songs playable.

    3. Re:Exactly why I can't spend $300+ on an iPod by Anonymous Coward · · Score: 0

      My oh my; doesn't this look like a good reason NOT to use proprietary closed-source products. As someone who has lived through lots of "orphaned" hardware products in the Windows world, I must say that I welcome the Open Source world that i have just recently moved into.

      And yes, I AM capable of fixing device drivers, and yes, I AM capable of fixing software bugs in the source code if the original developers go away; all you trolls leave me alone!

    4. Re:Exactly why I can't spend $300+ on an iPod by Anonymous Coward · · Score: 0

      copying files is pretty dangerous. I never cared about ID3 tags until I got iTunes(8 months ago), now I live and die by them. If I download something with bad ID3 tags, I delete it.

      When you copy the files by hand you are limited. You have no clue what ID3 tags may be set in each of them(my winamp use to have such random stuff show up), your limited to a directory structure instead of being able to sort by {artist, album etc...}. Playlist generation becomes tedious and hard to support. How would you like to do that? "ln -s filename ./mynewplaylist", but then it is proprietary to unix.

      The iPODs greatest asset is that it requires no new drivers since it is mounted as a nomal filesystem. You can copy anything to it for transport. The only thing that Apple could do better is to not have the funky names for the mp3s, but that sorta discourages mad pirating. So you have to use software to copy to it... you have to use an OS to copy data to a floppy... I fail to see the difference.

    5. Re:Exactly why I can't spend $300+ on an iPod by MaestroRC · · Score: 1

      you CAN put songs on there without extra software, and copy them too!

      Just to verify for yourself, open up a terminal (OSX), and type "cd /Volumes" then ls to see the iPod's name. go into this directory, and then cd into the directory of the iPod. then browse around and do whatever. All the software (iTunes) does, is make sure that iTunesDB and the files are in sync.

      --
      I hate sigs...
    6. Re:Exactly why I can't spend $300+ on an iPod by be-fan · · Score: 2, Insightful

      You're method wouldn't work, not if you want the iPod to appear as a hard disk to the PC.

      There needs to be an index of all the MP3 files on the disk for the iPod firmware to use. The UI needs to use the index to show all the song listings. So you need to build this index one way or the other. You can either have the host PC build it, or have the iPod build it itself from the files that are on the disk.

      In order to use your method, you'd have to have the iPod build the index itself. That means that every time you sync the iPod, it would have to search its entire 10-40GB partition to see what songs have been added or removed. It would then have to read the first part of each file to get the ID3 information contained in the MP3 header. This is not only slow, but puts a lot of stress on the disk, and chews through a quarter of your battery each time you do it.

      Now you're thinking: why does it have to search, why can't it just update the index for each file added or removed?

      The answer is because it appears as a firewire harddisk! To the host PC, its just a block device. So the OS on the iPod doesn't ever get commands to "write this file to the disk." Instead, it gets commands to "write these 512 byte sectors to these locations." This means it has absolutely no idea when or where files are wrtten. All the filesystem-level stuff is handled by the host OS. It just gets a big stream of block writes right before the disk is mounted as the host OS flushes the disk cache.

      So that's why the iPod interface has the host PC update the iTunesDB index. There is simply no practical way for the iPod to do it itself. You need a bare minimum of software.

      --
      A deep unwavering belief is a sure sign you're missing something...
  44. Re:hello kettle, this is the pot. You're black. by Anonymous Coward · · Score: 0

    will someone please find a new metaphor here? whoever uses this tired metaphor next is going to be bashed over the head with a newly-painted kettle. or perhaps pot.

  45. Re:This was an accident. by reiggin · · Score: 1
    ... buy a sole developer...
    I doubted whether or not he really worked for Apple until I read that.
  46. Re:Perhaps you should have read the manual or the by Anonymous Coward · · Score: 0

    Are you nuts?

    Everyone knows that Macs are so intuitive you don't need to read the manual!

  47. Maybe you should check with XPlay by finelinebob · · Score: 2, Interesting

    If you're using XPlay to operate your iPod in a manner that Apple says it doesn't support in the first place, why are you griping about/to Apple?

  48. yes, you are bashing.. by SethJohnson · · Score: 3, Informative


    I run the Mac OS X Jaguar on my B/W G3 450mhz box just fine. I bought that computer in 1998. If I had an iPod, I expect it would work ok. I don't, though. I have an old Rio500 that iTunes supports even though the company that made the Rio500 doesn't exist anymore.

    And you know what? iTunes is a superior interface for uploading songs to the Rio than the software that shipped with the player or the Real Audio player.
  49. Re:Perhaps you should have read the manual or the by kaan · · Score: 5, Insightful

    Using the iPod for Mac on a PC, or using the iPod for Windows on a Mac, is not supported by Apple

    This point needs to be emphasid a lot, because it is the key issue here. As far as I know, Apple has had this policy for all iPods since day one. So who's to blame, Apple for saying "use a Mac iPod on a Mac, and use a PC iPod on a PC", or the user who didn't listen and did what he wanted? Yes, it stinks that some people used to do this without problems, and now they're not so lucky. But the bottom line is that nobody should ever have used a Mac iPod on a PC in the first place.

  50. You know... by Anonymous Coward · · Score: 0

    I had the exact same problem with my first gen iPod back in the day, only I was using MacDrive and Ephpod. I hadn't had any problems, then one day, all my tracks were zero length. Seemed like the database got fucked up.

    I returned it twice (thank you CompUSA "protection plan") thinking it was a hardware problem, since I had been using it nearly a year. Finally just got credit and bought an Xbox (which I swiftly modded) =P.

  51. File a bug report. Flash firmware. Don't complain. by javaxman · · Score: 5, Informative
    If you register on the Apple Developer Center, you can file a bug report.

    Join ADC

    Bug Apple

    Very little at Apple actually happens without a report in this "RadarWeb" bug tracking system of theirs. Think about it- this is how actual engineers have actual tasks/problems assigned to them, except maybe when Steve says "make it so".

    Of course, as you're perfectly aware, you broke your Macintosh-only iPod while trying to use it on a PC, something you were rather clearly warned against doing when you bought the device. Did you complain to Sony because your Betamax tape player was screwed up by a VHS tape, too?

    So why are you complaining about it on Slashdot, anyway ?

    I'm willing to bet you could fix the problem by installing the most recent iPod firmware update, if you were willing to try that and weren't just trolling.

  52. iPod Trade-in by khepra · · Score: 1

    While this may not be the only, or necessarily best option, if you do have to upgrade Small Dog Electronics has a trade-in program for upgrading to a newer iPod.

  53. Remember! by Anonymous Coward · · Score: 0

    This is the best software ever written for Windows!
    Makes you wonder, huh?

  54. Re:hello kettle, this is the pot. You're black. by Anonymous Coward · · Score: 0

    I had the same problem with Ephpod and a first gen iPod. The files are there on the hard drive, so it must be whatever database/metadata stores the info on the tracks.

  55. In need of a good PR "reboot" by MurrayTodd · · Score: 1

    I agree completely. I've become a dedicated Apple fan because I really think the products (esp OS X) are far superior to everything else. It's basically what I thnk the ultimate "Desktop Linux" should be like.

    But boy do they give off that air of not caring. In fact, they don't seem to care about the fact that they don't care. The "it's not our problem" platform is getting so old. Panther wipes out my Firewire drive I was using to back up both systems. Not only didn't Apple care but they waited a week before even admitting there was a problem.

    Getting Dreamweaver (arguably the biggest web editing software for the Apple platform) to work with the .Mac accounts went nowhere. All Apple had to say was "Our implementation of WebDAV is standards compliant. It must be Macromedia's problem!"

    They also love to outmode their equipment and offer no backward support. A month after I bought my desktop they started implementing the SuperDrive and offering iDVD. There was no option for upgrading my system. They instead insisted I should buy a new computer. A month after I bought my Powerbook the same thing happened again. It's just like this iPod story: they could either lift a finger to support older hardware or get their diehard fans to buy new equipment. They'll choose selling new equipment any day of the week.

    They also used to have a really good support network for Apple professionals/consultants (Apple Solutions Experts), but in the last year they cannibalized it and turned it into a means to sell certification licenses. I know a few really pissed off Apple experts who have turned toward Microsoft because MS at least knows not to bite the hand that feeds it.

    It's all about profit and nothing about supporting a loyal customer base. And sadly it won't surprise me if this ultimately bites them in the butt!

    --
    Murray Todd Williams
    1. Re:In need of a good PR "reboot" by Anonymous Coward · · Score: 0

      I don't understand why you still support this company. Why not buy an x86 system and use linux. I really can't understand seriously I'm not trolling I really don't get it. To me you've just described Microsoft and yet Apple is so much better than them somehow.

    2. Re:In need of a good PR "reboot" by MoneyT · · Score: 1

      Wait a minute. You bought a product, and then they released a new version of the product, and you're pissed because they wouldn't give you a new version for free?

      If I buy a motherboard for my PC and two weeks later they release a new version of the board with hardware RAID support, should they send me a new board for free?

      As for the firewire drives, they probably waited a week untill they had enough confirmed reports of failure to give specifics as to which drives were affected. It makes no sense to release a blanket press release that it isn't working with firewire drives, because that clearly wasn't the case. You'll notice when they finaly released an official statement they had full details on which drives were failing.

      --
      T Money
      World Domination with a plastic spoon since 1984
  56. Re:Sigh by javaxman · · Score: 1, Troll

    not interesting. mod parent down. The first version of iTunes for Windows released had a bug which caused some Win2k machines to crash. I bet that's the first time any first-release windows software had a problem like that. There's an update which fixes that problem anyway ( I think it was out about a week after the first version ). The issue isn't with new, Windows-compatible iPods, it's with old, first-generation Macintosh-only iPods that you have no business hooking to a PC anyway. Duh. I'm looking for the report where a Windows-compatible iPod is broken by iTunes... none? No? Why is this article posted? This guy needs to re-install the last iPod firmware update and remember not to try that again, end of story.

  57. What have you been smoking? by Anonymous Coward · · Score: 0

    And where can the rest of us get some?

    "Windows" Firewire ports. Microsoft doesn't make Firewire ports for starters, sparky.

    What you are no doubt referring to is the fact that most PC Firewire Peripherals are four pin, and as such don't support power over Firewire. Which should have absolutely NO IMPACT on an iPod whatsoever.

    But hey, anything to get a little jab in at Microsoft right.

    1. Re:What have you been smoking? by BitGeek · · Score: 1

      except that the ipod gets power from firewire, you fucking idiot.

      You guys are so stupid... and what's more, you're PROUD of being stupid.

      --
      Yeah, and you guys panned the ipod too: http://apple.slashdot.org/article.pl?sid=01/10/23/ 1816257
  58. Mod parent up. by Anonymous Coward · · Score: 0

    Article is a troll. If this is a bug and is fixable, Apple will fix it... just don't expect an emergancy fix for a documented issue.

  59. Re:This was an accident. by Anonymous Coward · · Score: 0

    Why? Because he misspelled?

    I must remind you that Apple had to switch insurance carriers several years ago because that had so many cases of AIDS-related dementia that it was too expensive.

  60. Re:Sigh by Anonymous Coward · · Score: 0

    iPoo

  61. Re:(5 gig was Mac only idiot) by Anonymous Coward · · Score: 1, Informative

    dude, the origianl 5gig was MAC only.. only after that did they relase a mac/windows ipod. So if you bought a mac only ipod and now force it on widows...then what do you expect.. buy a new ipod.

  62. Re:Sigh by GarfBond · · Score: 1

    Right. Every company of every product you've ever tried has always had a flawless execution of every single new product they've ever had, especially when trying to make their product work on a competitor's product. That's why we always tell you to download each and every single MS patch (assuming it doesn't break your system in other ways), wait until SP1 before upgrading your MS product, and never use a x.0 product.

    Get real. While these are important issues, the important thing is whether or not Apple fixes these issues. Windows isn't exactly Apple's speciality after all. I'd say you were just trolling and have a pretty crappy cop-out reason for discounting Apple this easily.

    I wish I still had my mod points for the parent post.

  63. Get an Archos Jukebox by fo0 · · Score: 1

    Get an Archos and load it with the open-source firmware Rockbox (http://rockbox.haxx.se/). It's the only way to go.

    1. Re:Get an Archos Jukebox by Anonymous Coward · · Score: 0

      No joke. It's bigger and clunkier than the iPod, but Rockbox more than makes up for it. I flashed the Rockbox firmware to the Archos' ROM and the thing boots up to the "resume" screen nearly as fast as an iPod.

  64. Re:This was an accident. by SuDZ · · Score: 1

    I could have sworn that this was the exact same post a while back on some MS issue as well. Maybe this guy is hanging out with the troll who copies 17mb files on almost every system too.

    SuDZ

  65. How is this news? by TSServo · · Score: 2, Insightful
    This post links to a thread on the Apple discussion boards with 11 posts (at the time that I wrote this) in it. How exactly is this a news article?

    How does a thread with 11 posts become generalized on Slashdot as iTunes for the PC is breaking all 5gb iPods?

    There is something known as journalistic integrity, one piece of which involves not misrepresenting or overstating a single piece of information.

    1. Re:How is this news? by PincheGab · · Score: 1

      See you got it wrong... Slashdot is NOT a journalistic site... for many reasons.

    2. Re:How is this news? by jazman_777 · · Score: 1
      There is something known as journalistic integrity, one piece of which involves not misrepresenting or overstating a single piece of information.

      I'm glad you didn't try to add "slashdot" to that sentence, nasty things would have happened in the cosmos.

      --
      Slashdot: Failed Car Analogies. Amateur Lawyering. Anecdote Battles.
  66. Stupid is as Stupid Does... by Feral+Bueller · · Score: 1
    No.

    People think that just because they paid money for a computer that it should "just work" in spite of whatever stupidity they inflict on it.

    Kind of like people who never check their oil and wonder why their engines blow up.

    Unfortunately, due to Apple's ease of use, almost non-existent learning curve, and price point, people feel entirely justified to act like complete retards and when Apple nicely says "You're a complete retard. That's why it doesn't work. Try being less retarded." people get sensitive and feel like "they're getting screwed".

    RTFM. If you want your Mac iPod to work with Windows, reformat using the Windows formatting tool. Vice-versa going from Windows to Mac.

    The iPod kicks ass: I installed the 10.3 beta released right after WWDC on it and was able to boot from any Mac with a FireWire port on it: tres convenient for testing purposes.

    [RANT]
    Today, I overheard a call to our helpdesk -- Software Engineering sits in the same area, and the phone operator was talking to the user on speakerphone because he was trying to do 8 other things at the same time.

    We're in the middle of converting a number of users to the PC from the Mac. The operator was explaining the secondary mouse button to the user, who got really frustrated and said "You know you people really should have sent out an email about this 'right-clicking': this is very confusing."

    People are lazy and stupid. Some more so than others.
    [/RANT]

    Bottom line is that I've almost always found Apple support to be helpful in solving my problem. That doesn't mean they've given me the answer I wanted but I've never felt that Apple was screwing me.

    Except for the whole IIvi thing, but that was years ago.

    P.S. to the Sony fanboi: Their customer support truly does suck. Tried to get upgraded drivers for my burner. Couldn't find them on the site. Sony told me they'd send them to me. For $20.

    Enjoy your Clie.

    --
    - learn to swim.
    1. Re:Stupid is as Stupid Does... by javaxman · · Score: 1

      OK. thanks for writing the response I *wanted* to write. That was pretty funny.

    2. Re:Stupid is as Stupid Does... by localman · · Score: 1

      Yeah, I've worked in support too. But unlike you I still realize that a company doesn't exist for any other reason that to please customers. End of story.

      There are companies who get this right. The company I work for, has a similar policy, and we occasionally eat crow to please a customer. Guess what? The benefits of that approach have far outweighed the cost. We've had more profitable quarters in a row than Apple. It's just good business.

      Now -- maybe this particular issue with the ipod isn't a real problem if the people go through the right steps. But my original point is valid and well documented: Apple says "we don't care" far more often than a company should (for their own good).

      Cheers.

    3. Re:Stupid is as Stupid Does... by Feral+Bueller · · Score: 1
      I've bought shoes from you guys!

      Now then...

      Agreed and understood that a company exists for the benefit of their customers -- actually so does an internal support group within a larger company -- something a lot of tech support people seem to forget. Please don't presuppose what I do and don't understand without consulting with me first.

      My point (which probably got muddled in my post-influenza rant) was that the customer should not expect the vendor to think for them.

      In this particular case, it's very clear from the packaging the iPod comes in, the documentation that comes with the iPod, the readme files on the install discs, and the online forums what you can and can't do from a cross-platform perspective - I know this because (a) I own an iPod and (b) I've attempted to use it in a cross-platform environment -- have you?

      I've worked in support (both internal and external) for over 10 years: I think it's been helpful to me in my transition to Software Engineer (i.e. coherent requirements gathering and analysis, user-friendly error handling, useful and current online help, documentation and training) in keeping a user-centric focus on my work.

      Assisting a user along those lines by referring them to online help or their documentation isn't saying "I don't care". The user has to decide that he/she cares by deciding it's in their best interest to know how to use the hardware or software in question.

      Once again I fall back to my original response to your original point: I've been using Apple product for over 15 years, been involved in numerous Apple UGs and SIGs, and supported numerous vendors' product (including Apple) for both internal and external support organizations. I've never encountered the problems I hear mentioned, nor do I know of anyone who has, which leads me to believe that what I read is FUD and/or a troll. Apple has always gone out of their way to solve whatever problem I've thrown at them. Once again, my experience has been that they are infinitely more helpful than H/P, Dell, Sony, or Compaq.

      ... and thanks for reminding me I need some new shoes!

      --
      - learn to swim.
  67. Re:Perhaps you should have read the manual or the by Anonymous Coward · · Score: 0

    Wow!!! Is this a hypocrite Apple zealot trying to tell people to RTFM? Huh? Who has time for manuals and documentation? Isn't everything supposed to "just work" (tm)? Especially simple tasks like playing music on iPod?

  68. this happened to me too by montster2k · · Score: 1

    my wife has one of the new 10G ipods with the dock. i had been using it with our windows pc, but then we got a powerbook, so i began using it with that. i added songs to it, and the first time she used it, the ipod did the same thing described in the article -- it started skipping through, playing 0 seconds of each song. i simply reformatted it with software downloaded from apple's web site and it fixed it.

  69. Mod parent down - TROLL by RonnyJ · · Score: 1

    I saw this exact message before ('sole developer responsible' posted on a previous 'anti-Apple' story on here. (iTunes Disables MusicMatch).

  70. I call bullshit by kableh · · Score: 5, Informative

    I've had similar problems with a first gen iPod, and the same problem with multiple firewire drives, all related to the fact that Windows gays up firewire drives. All would every now and then have a "Delayed Write Failed" error pop up occasionally, then the drives would disappear as far as Windows was concerned. Turning off write caching in Device Manager has no effect.

    I will say that I'm still using the same firewire chassis, only now with 7200 RPM instead of 5400 RPM drives, and haven't had the problem since. The iPod has a rather slow hard drive too, which could explain the similar issues.

    Regardless, I'm inclined to believe Windows just has a shitty VFS or Firewire subsystem...

    1. Re:I call bullshit by BigRedFish · · Score: 5, Funny

      Windows gays up firewire drives

      Yes, but after it does so, the firewire drive is tastefully decorated and sports a colorful rainbow sticker.

    2. Re:I call bullshit by Anonymous Coward · · Score: 0

      I wouldn't have actually thought that were a troll, were it not for the fact that you labelled a link to FreeBSD as Linux. Linux does have pretty bad firewire support right now, though. Hopefully 2.6 will have improved drivers.

  71. Re:Apple approved fix , get a life by Anonymous Coward · · Score: 0

    thats all I can tell you, you mo r o n s

  72. three words by sr105 · · Score: 1

    class action lawsuit

  73. Re:Sigh by Anonymous Coward · · Score: 0

    OSX patches aren't exactly Apple's speciality either, right?

    At least Windows user's didn't have to cough-up for a new OS after just over a year..

  74. Re:Sigh by Jon+Abbott · · Score: 1

    Perhaps you should stop trying to copy 17 MB files to your iPod...

  75. sounds like a bug in iTunes by Anonymous Coward · · Score: 0

    Isn't this what we always complain about on linux? Hardware manufacturers should either write a driver, or give full specifications on request so the user can write his own.

    While you may not consider them under any obligation to make iTunes recognize the older iPods, I do see them as under an obligation to make sure that iTunes doesn't adversely affect your computer. If iTunes doesn't want to talk to the older iPod, fine. But it should just ignore it. Under no circumstances should it cause the iPod to fail. That's just a bug in iTunes.

  76. Re:Sigh by Anonymous Coward · · Score: 0

    The iPod problem is a result of people using Mac iPods with Windows boxes, and of people who have somehow managed to make their newer iPods into Mac-only iPods, probably by munging a reinitilization or by putting bad system software on the Pod.

    Older iPods used a different file system, depending on whether they were for Mac or PC.

    I'm sorry that iTunes kept breaking your machine, but it's been updated since and that bug has been fixed. It's kinda hard ensuring compatability with the eleventy-bazillion different PC configurations out there, especially for Apple.

    A lot of the anti-iTunes sentiment I've read on message boards has been just wrong. Maybe Apple should've organized the PC program in a way more familiar to Windows users, but that would've killed the trojan horse.

    See all those little buttons on the window? They all do something, and sometimes they're the only way to do something. I had to show one guy how to go into "browse" mode. He assumed there must be a menu option. Nope. Just press the button that says "browse".

    Trust me, there is nothing that Music Match or WM9 or any other Windows program can do that iTunes for Windows can't do. I even read someone complaining that he couldn't transfer smart playlists from iTunes to the iPod. WTF? It works perfectly. They transfer as static lists whose content is set at the time of the sync.

  77. In short: Read The Faqing FAQ by Anonymous Coward · · Score: 0
  78. Actually, you are wrong by cscx · · Score: 1

    You can boot other OSes from the Windows boot loader easily... you just need a copy of the boot sector (first 512 bytes) in a file at the root of the C:\ drive. See here on how to configure NT Loader to boot Linux.

    1. Re:Actually, you are wrong by MaestroRC · · Score: 1

      The point of the parent is that although you CAN do this (boot linux with windows), if you call MS up and tell them that linux quit booting on you because NTLDR fucked up, they will just tell you to go to hell.

      Just because the man in question had a hack that allowed him to sync his iPod (Mac ONLY) with windows, and now iTunes won't let him (I'm guessing it attempted to format it FAT32, and now its borked), and his hack (that could only handle the iPod with an HFS+ FS) doesn't work anymore. And he wants Apple to fix it. I don't really follow his logic, but perhaps he should find a mac to re-initialise it HFS, and go back to using his hack.

      --
      I hate sigs...
    2. Re:Actually, you are wrong by cscx · · Score: 1

      My bad... I misread his post. Yeah, this guy likewise used his iPod in what the industry calls an "unsupported configuration..."

  79. MOD PARENT UP by Anonymous Coward · · Score: 0
    +5 funny

    but wait, since its also apple's ONLY selling point, its also +5 insightful

  80. Re:Sigh by Anonymous Coward · · Score: 1, Insightful

    How does a well-written OS let a music playing app crash it on bootup?

  81. If you actually understood the issue by xeno-cat · · Score: 1
    ...you would realise that nothing is being "broken". It comes down to a simple fact of reality: Windows and Apple iPods have differently formatted HDs. Apple has a restore utility that will reformat the iPod to work with a Mac.

    However, this 5gig iPod is from the "when hell freezes over" days when Apple was clear that there would be no Windows version. So unless Apple has some time travel gear ( and they may, there just that cool ) I guess they can't really be expected to "fix" this old hardware. Instead they just say that it's unsupported, i.e. your on your own.

    Kind Regards

    --
    "A few great minds are enough to endow humanity with monstrous power, but a few great hearts are not enough to make us w
    1. Re:If you actually understood the issue by Anonymous Coward · · Score: 0

      RTFA. the poster said they'd happily been running said ipod with windows (via xplay) PRIOR to installing windows iTunes.

      Sounds like something has been broken by iTunes to me.

    2. Re:If you actually understood the issue by spitzak · · Score: 1

      This is a bug. If they were aware of the problem they could at least have made the Windows ITunes pop up a box saying that it does not work with this older Ipod, rather than messing up the data on it. In fact that is the fix I would expect from them.

    3. Re:If you actually understood the issue by geekoid · · Score: 1

      If you notice in my post, I don't mention iPods. It was a general staement about Apple. And true.

      But to the issue, it should warn the user, or not let it happen. Better yet, have iTune stream the music to the iPod in Mac format.

      How manye 8 year old Apple programs can you run on there latest OS?

      Perhaps you should lok at Apple's history instead of this knee jerk attitude?

      --
      The Kruger Dunning explains most post on /. http://en.wikipedia.org/wiki/Dunning%E2%80%93Kruger_effect
    4. Re:If you actually understood the issue by xeno-cat · · Score: 1
      Yes, they installed different software and got different results. Apple does'nt support this configuration, xplay does. whats your point?

      Kind Regards

      --
      "A few great minds are enough to endow humanity with monstrous power, but a few great hearts are not enough to make us w
    5. Re:If you actually understood the issue by xeno-cat · · Score: 1
      You say:

      " If you notice in my post, I don't mention iPods. It was a general staement about Apple. And true."

      But your original post says:

      "we are talking about a piece of software written by Apple, breaking a piece of hardward built by Apple."

      Sounded to me like you were talking about iTunes and the iPod concidering that is what the article and the thread you posted in happen to be about about.

      Maybe Apple can not detect the difference between iPods and so a dialog was not possible. Instead they just said it was unsupported. I dunno. As for history, Apple is usually quite good about this kind of thing.

      Kind Regards

      --
      "A few great minds are enough to endow humanity with monstrous power, but a few great hearts are not enough to make us w
  82. Re:Sigh by jason0000042 · · Score: 1
    for me the quicktime web installer is enough to make me never want an apple. There sure is a lot of that brushed aluminum texture, but what's it doing? I don't know. There's a status bar. Something's happening. What? Who knows. Just look at that brushed aluminum graphic. Drool...

    And then quicktime for windows as an application makes me realize I made the right decision. "Do you want to register?", "hey, hey, I was just wondering if you were ready to register." "Hey, you didn't need those file associations did you? 'cause I took 'em." It's almost as bad as the real one player. Ok, almost half as bad. I hate the real player.

    --
    i don't like my old sig.
  83. Re:Sigh by JudgeFurious · · Score: 1

    Weak, I'd have posted this AC too if I wrote it.

    --
    Appended to the end of comments you post. 120 chars.
  84. One User's Review by jamonterrell · · Score: 1, Informative

    Apple has the worst customer service I've ever witnessed in my entire life.

    1.) They are difficult to contact
    I searched their site for half an hour before I found an e-mail address, no sight of phone number or snailmail address.

    2.) They are rude.
    When I finally contacted them, they didn't answer any of my questions, which was expected, but what was not expected was the rude tone their e-mail was written in.

    3.) They are mafialike.
    They aren't clear about the DRM restrictions, and there's no technical detail on their implementation. While they do say that you can use your songs on "3 Macs or PCs, and an unlimited number of ipods" when they say ipods, they mean it. You cannot use the music on any other kind of device short of a cdplayer without decoding and re-encoded the music by writing it to a CD. They NEVER clearly state this on their website. They imply that you can re-download your music if you lose it with their "Check for previously purchased music" options. If you lose your music, you're out of luck. For example, if your computer crashes, you will lose all music you had downloaded unless you backed it up to cd or something else. Not only will you lose the music, but you also permanantly lose one "Mac or PC" to play music on if you had backed it up, it considers an installation a computer, and you'll have to authorize your "new computer" as a second computer after you re-install your computer, upgrade harddrives or anything else down the same path.

    I would not recommend Apple's miserable service to anyone. I had always assumed Apple was the nice innocent company squashed by the Giant M$. I'd prefer to be fucked by M$, because at least they tell you they're fucking you when they do it.

    Jamon

    --
    I can count to 1023 on my hands. Ask me about #132.
  85. Re:Sigh by Aardpig · · Score: 1, Insightful

    Windows isn't exactly Apple's speciality after all.

    If this were the case, then what the fuck are Apple doing by releasing Windows software in the first place? This must be the lamest excuse I've ever heard for a poor product. C'mon, Apple isn't some $10 start-up run by preteens; it's a large, experienced software/hardware company, and they shouldn't be screwing things like this up. If MS were shown this much latitude, people would be screaming blue murder.

    --
    Tubal-Cain smokes the white owl.
  86. Give 'em a break by indros13 · · Score: 1
    iTunes for Windows has been out for what, a week? How about some patience, people? I think Apple deserves the benefit of the doubt--they will make a good faith effort to fix it.


    This seems to be another cry of "wolf," like the earlier story this week about Apple not providing security fixes for older OS versions. What happened in the end? The next day, Apple said that the allegations were untrue and that security fixes were coming out.


    Stop getting all your news from the Drudge Report...

    --
    Under capitalism man exploits man. Under communism it's the other way around.
  87. Stay away from Apple's Software! by r4lv3k · · Score: 2, Informative

    My iPod is awesome but I couldn't get it to work properly with my PC until I:

    - Got the charging USB 2.0 cable, OTW a full battery lasts about 15 min during sync.
    - Uninstalled Apple's crap drivers and software, and installed EphPod. EphPod works thru the standard USB storage interface, lets you copy music off of the iPod, and access the contacts, notes, etc. All Apple's software does is restrict the user, crash and fail to detect the iPod intermittently.

    My friend recieved an iPod as a gift, and it got corrupt firmware because it ran out of battery during the firmware upgrade. Fireware ports on PCs typically don't charge the iPod, and syncing drains it FAST!.

    If you get an iPod for a PC, you must charge it fully before flashing, and even then, cross your fingers! Or get that USB 2.0 cable...

    r4lv3k

    1. Re:Stay away from Apple's Software! by Anonymous Coward · · Score: 0

      My friend recieved an iPod as a gift, and it got corrupt firmware because it ran out of battery during the firmware upgrade.

      Well duh. Your friend needs to be slapped for installing firmware while on the battery.

  88. Have you tried the hard reset? by generationxyu · · Score: 1

    Connect the iPod to power (either the adaptor or computer) and hold down both "play" and "menu" at the same time for about 5 seconds (I believe). The Apple logo should appear. This essentially zaps the iPod's RAM (or is it ROM, I don't actually know) and changes all settings to factory default. I've had problems solved this way on my 5gb iPod, but, having only used it on a Mac, I've never run into your specific problem.

    --
    I mod down pyramid schemes in sigs.
  89. Simple Problem, Simple Solution by BensonLeung · · Score: 4, Insightful
    There is no reason for people to be getting angry at Apple for "breaking" the older iPods. The problem, having owned an iPod and taking that most of these people are using XPlay to get a Mac iPod to work with PC iTunes, is that the Mac iPod is still formatted HFS+

    The simple solution is to back up the data from the iPod, and format it using Apple's software updater on their website.

    http://docs.info.apple.com/article.html?artnum=120 236

    Then start over with iTunes. Should work. The only reason its failing is because they initially tried getting it to work with a file system hack (Xplay). Using the PC updater above for iPod 1.3 will make the iPod into a PC 5 GB or 10 GB or 20 GB iPod ( the hardware is absolutely the same be it PC or Mac compatible, just the software is different ) and Windows iTunes will work properly with it.

    1. Re:Simple Problem, Simple Solution by evil_liam · · Score: 1

      thanks man, I'll try this now. I was genuinely just asking for some kind of technical support. I didn't mean to start another flame war over here. Could I have phrased the question better? Maybe not mentioned windows or macintosh?

  90. What is going on around here? by Anonymous Coward · · Score: 0

    First that suspect netinfo article, now this? This is a bit FUDish methinks...Apple does not support this configuration.
    Are we just trying to get the Apple people riled up this week?

  91. Why the hell are FSs incompatible anyway? by cryptochrome · · Score: 3, Interesting

    Would somebody please tell me why they can't make a filesystem (or filesystem family) that preserves the basic functionality common to all filesystems but supports all the bells and whistles (resource forks, metainfo, etc.) needed to keep the various operating systems happy and can therefore be used with multiple machines with different OSs without jumping through hoops? I'm not saying every machine should use the same FS, I'm just saying there should be a basic standard that allows full functionality for any one OS and basic functionality for any given OS. And if there is one, why isn't anyone using it? It's not like this is an unusual issue - (CD/DVD)(+/-)(RW)s, floppy/zip disks, and portable drives of all kinds have had this problem for as long as I can remember. Why should finding/reading/writing/indexing a string of bits or grouping a bunch of files in a heirarchy readable to any machine be so troublesome?

    --

    ---If you can't trust a nerd, who can you trust?

    1. Re:Why the hell are FSs incompatible anyway? by ColMustard · · Score: 1

      Why should finding/reading/writing/indexing a string of bits or grouping a bunch of files in a heirarchy readable to any machine be so troublesome?

      It's not a trouble. Current iPods work on both Windows and Mac OS at the same time. The problem is, the first gen. iPods were only made to work on a Mac. That doesn't mean that dealing with file systems was a problem then; it was a design choice, not a technical problem.

      --
      Moof.
    2. Re:Why the hell are FSs incompatible anyway? by Jaeger · · Score: 1
      Current iPods work on both Windows and Mac OS at the same time.

      Not quite. Current third-generation iPods ship with HFS+ filesystems ("Mac flavor") but come with Windows software to convert them to fat32 filesystems ("Windows flavor").

    3. Re:Why the hell are FSs incompatible anyway? by Suppafly · · Score: 1

      Fat32 works just fine for mac and win32. Once you hook it up to a mac, you'll get a bunch of crap files littered all over the place that alledgedly make it easier for the mac to use it, but it doesn't affect windows functionality at all. That's why zip disks are almost always pc formated, you can go back and forth between pc and mac with no problems, but if you have a mac formated disc, its worthless unless you have a mac.

    4. Re:Why the hell are FSs incompatible anyway? by Anonymous Coward · · Score: 0

      Argh! Windows broke my Linux bootsector and it cannot read any of the ext2 partitions. Yet Microsoft say they support my type of harddisk.

    5. Re:Why the hell are FSs incompatible anyway? by zorander · · Score: 1

      The real question isn't "why can't we have a multiplatform fully-featured filesystem standard," it's "despite the freedom from standards and ability to create their own implementations, why do our filesystems as a whole suck?"

      Think about it. No mainstream perating system right now has a metadata/database type fs supported in any sort of default configuration (no Be is not mainstream)...

      It's not that we have multiple different but good solutions to the problem, it's that we have multiple bad ones, and no standard to even unite them in their badness. Seriously, do you think that the common denominator of HFS/NTFS/EXT3 is really that much more than ISO9660?

      Brian

      Brian

    6. Re:Why the hell are FSs incompatible anyway? by thecrackerman · · Score: 1

      Actually, current iPods need to be formatted properly to work on either respective system. In other words an iPod that has been formatted to work on a Windows machine will have to be reformatted to work on a Mac.

    7. Re:Why the hell are FSs incompatible anyway? by soft_guy · · Score: 1

      >>you'll get a bunch of crap files littered all over the place that alledgedly make it easier for the mac to use it

      I suppose they are "crap files" unless you want your fat32 disk to work correctly on a Mac and give the Mac user all the features they expect.

      >>but if you have a mac formated disc, its worthless unless you have a mac

      Not true. There are utilities you can install on a PC that will allow it to read/write Mac formatted disks. MacSEE is one.

      --
      Avoid Missing Ball for High Score
    8. Re:Why the hell are FSs incompatible anyway? by zhenlin · · Score: 1

      The GCF between most OS's support for FSes is FAT32.

      Filesystems are all designed differently.

      FAT was designed to be a simple FS for a simple OS.
      ext2 was designed to be a high-performance inode-oriented FS that would be future-proof.
      HFS+ was designed to be a high-performance path-oriented FS that would support HFS features and any future extensions.
      NTFS was designed to provide a really future-proof and featureful FS for any OS, not just Windows. (Too bad Windows doesn't exploit all its capabilities)

      Mod parent down - this is not any more insightful than telling everyone to use Xlib because it is the greatest common factor between GTK+ and Qt.

    9. Re:Why the hell are FSs incompatible anyway? by luekj · · Score: 1
      Yes, I will make it and it will be called. OPENFS.

      And then no one will use it.

      --
      Many Thanks,

      Luke

    10. Re:Why the hell are FSs incompatible anyway? by ColMustard · · Score: 1

      Are you telling me that if I bought an iPod and plugged it into my Mac and put all my stuff on it, and then went and plugged it into my Windows machine, the iPod would have to be reformatted!?

      If that's so, I've been mislead by Apple. I take back my post. iPods aren't nearly as cool as I thought.

      --
      Moof.
    11. Re:Why the hell are FSs incompatible anyway? by obirt · · Score: 1

      Then the companies would lose control. Apple with HFS or Microsoft with NTFS.

      --

      I use to be indecisive, but now I'm not so sure.
  92. Re:Sigh by Anonymous Coward · · Score: 0

    Because even the most well-written OS will crash if a kernel-mode driver is buggy.

    Why does a music app need a kernel-mode driver? Thats the question you should be asking.

  93. Duh. by NaugaHunter · · Score: 4, Informative

    About the only thing that can be laid on Apple's feet is that iTunes should refuse to attempt to connect to the iPod in question. Nothing reported suggests that the iPod doesn't still work with the Mac, which is all it was sold to do. In fact it specifically says do NOT use it with Windows. XPlay is an unsupported hack, so as far as Apple is concerned the iPod in question never worked with Windows, so the fact that it still doesn't now really isn't an issue.

    --
    R: That voice. Where have I heard that voice before? B: In about 365 other episodes. But I don't know who it is either.
    1. Re:Duh. by dirk · · Score: 1

      While what you say is true, it brings up the question of why you can't use it on Windows. Apple says it's not possible for Windows to read the file system, but we know that is obviously not true because you could use it using XPlay, which could read the file system. So why exactly did Apple make the iTunes so you can't use your iPod on either system? If I wore tin-foil hats, I would think that Apple wanted to lock their users into the Mac format and were afraid that if they could keep their cool toys like iPods and use them on the Windows system they could. After all, the Windows users can user their iPods on Macs, so it's easy for the switch to happen the other way.

      --

      "Information wants to be expensive" - Stewart Brand, the same guy who said "Information wants to be free"
    2. Re:Duh. by RdsArts · · Score: 1

      While what you say is true, it brings up the question of why you can't use it on Windows

      Because they didn't want to support it for Windows?

      I mean, it's like buying oil from a GM tune-up shop for a BMW. If it's the same weight, sure, it'll probably work, but why should GM have to try and help you fix it if it doesn't?

      Of course, they later made iPods for Windows, and I've yet to hear of those having problems.

    3. Re:Duh. by Ironica · · Score: 1

      Apple says it's not possible for Windows to read the file system, but we know that is obviously not true because you could use it using XPlay, which could read the file system.

      Windows != XPlay. One can read HFS+, the other cannot.

      iTunes for Windows also cannot read HFS+, apparently. Maybe it should, but this is a feature request, not a showstopper bug. Most Windows software doesn't have that functionality, and most iTunes users who have Windows PCs don't need it either... they bought second- or third-generation iPods that support FAT32.

      If I wore tin-foil hats, I would think that Apple wanted to lock their users into the Mac format and were afraid that if they could keep their cool toys like iPods and use them on the Windows system they could.

      But, they can... they just have to (1) get an iPod that includes Windows support and (2) ensure that it's formatted for Windows.

      After all, the Windows users can user their iPods on Macs, so it's easy for the switch to happen the other way.

      Third-generation iPods can switch back and forth between Windows- and Mac-compatible, but can't be both at once. So it's not entirely correct that "Windows users can user [sic] their iPods on Macs," since they do have to reformat them first... just like the Mac users do before using their iPods on Windows.

      --
      Don't you wish your girlfriend was a geek like me?
    4. Re:Duh. by ForestGrump · · Score: 1

      If you bought the wrong oil, like 20w-50 when your bmw requires 5w-30
      (note: I don't actually know what each demands. However, I do think BMW specifies synth stock while GM uses organic stock)

      Well, damnit! you put the wrong oil in, the oil wasn't able to protect the engine, and thus lead to engine failure!

      However, if you bought an oil that was to the right specifications, they can't nail your dead engine on the non BMW oil.

      Now, if I were to modify the engine, say bore it out, change the cam shafts, etc. And after the modifications the engine didn't work. Now that's the OWNER's fault, not BMW.

      Thus, Apple is not at fault here. Users modified the product so that it is no longer OEM. The repair for the iPod should come from the user's pocket.

      Glad I got an MD player. Using it for 5 years, take it jogging, take it hiking. Dropped it a few times. Still works fine.

      -Grump.

      --
      Is it true that more people vote for the winner of American Idol, than vote for the president? -Ali G.
    5. Re:Duh. by dirk · · Score: 1

      From the FAQ:
      Question 8: Can I use an iPod formatted for Mac on a PC, or an iPod formatted for Windows on a Mac?
      Answer: It is not possible to use an iPod formatted for Mac with Windows. This is because Windows does not support the HFS Plus file system and therefore will not see the drive.

      You can convert an iPod formatted for Windows into an iPod for Mac by using the iPod for Mac Software Updater on the Apple website. Note that once it is reformatted, it will only work with Macs. You need Mac OS 9.2 or Mac OS X 10.1 or later to reformat an iPod for Windows into an iPod for Mac.


      So you can convert from Windows to Mac, but not the other way around. So it is easy for a Windows user who wants to buy a Mac, since they can convert their iPod to Mac and not lose everything. It is not possible to convert from a Mac iPod to a windows iPod though without formatting and losing everything. The latest version can do both, but if you go from Mac to Windows you lose everything, if you go from Windows to Mac you get to keep everything. Seems somewhat fishy to me. Let MS try something like this and see how the masses cry conspiracy.

      --

      "Information wants to be expensive" - Stewart Brand, the same guy who said "Information wants to be free"
    6. Re:Duh. by NaugaHunter · · Score: 1

      What's fishy? They sold a product labeled either for Windows or for Mac. Then they produced a tool for their line of computers that would convert the Windows version to a Mac version. Yes, that's a bonus for people who decide to move to the Mac platform. Why should they waste resources on people who want to move away? That's not conspiracy, that's good business sense. Besides, are you a systems engineer who developed HFS+ and knows NTFS or whatever the Windows version uses? How do you know if it's even possible to go the other way without data loss?

      And from another point of view, a number of companies sell software packages for either Windows, Mac, or Linux, or even PS2 or Xbox if we're talking games. How many release a free utility that lets you use the same product on different systems? You want Madden for 3 systems, you'll have to pay for Madden for 3 systems.

      Besides which, if you connect the computers together (don't all modern have ethernet ports?) you can move the music manually before you reformat, since it's all on the hard drive first anyway. So you get a new computer, copy over your music (which you'd probably want to do anyway to listen at the computer without the iPod), reset the iPod, and reload it. Gee, maybe that is a horrible conspiracy after all.

      --
      R: That voice. Where have I heard that voice before? B: In about 365 other episodes. But I don't know who it is either.
    7. Re:Duh. by cheekyboy · · Score: 1

      i thought macs are 'think different' and 'just works'

      I thought american industry was the best on earth? not just good enough for a sale, wheres the A class engineering?

      --
      Liberty freedom are no1, not dicks in suits.
  94. Re:Mac Zealot Translator a go-go! by wolf- · · Score: 1

    "Apple hardware is for real computer lovers."
    "It's no hassle to use a plethora of keyboard combos to make up for the patronising one-button mouse. Despite the fact that my hands have FIVE fingers, and multiple-buttons make Web browsing so much more pleasant, I prefer my computer to be treat me like a special-needs child."


    Hey now! My special needs 4 year old can run a 3 button mouse just fine, thank you very much!

    I'd suggest you use an ape or other animal in your comparison, but honestly, that wouldnt be fair to the animals.

    --
    ----- LoboSoft specializes in Digital Language Lab
  95. How evident is the distinction to consumers? by sacrilicious · · Score: 1, Flamebait
    Yes, it stinks that some people used to do this without problems, and now they're not so lucky. But the bottom line is that nobody should ever have used a Mac iPod on a PC in the first place.

    If I understand correctly then there's a "Mac ipod" and a "Windows ipod"? I've browsed the apple store and certainly not had this distinction leap out at me. If Apple is relying on people reading this fine print in order to avoid buying "the wrong kind" of ipod, I'd say that it's Apple responsibility to do far better than that. I hope my understanding is inaccurate, but if not then it's just like a car dealer forcing car buyers to read fine print to see if the car includes the "reverse" gear, something they'll probably not catch otherwise.

    --
    - First they ignore you, then they laugh at you, then ???, then profit.
    1. Re:How evident is the distinction to consumers? by rootofevil · · Score: 1

      sort of. it was only around with the G2 ipods (g1 didnt support windows at all, g3 is both in the same box). at that point in time, you bought either a windows or mac ipod. now, you buy the box and it works with either platform (but not both at the same time )

      --
      turn up the jukebox and tell me a lie
    2. Re:How evident is the distinction to consumers? by digital+bath · · Score: 1

      There aren't distinct "mac" and "windows" iPods now. I'm pretty sure that they come formated for Macintosh, but you can use the iPod software update or iTunes to format the iPod for whichever type of system. When i bought my iPod, I had to do a one-time format for windows and I've never looked back.

      --
      find / -name "*.sig" | xargs rm
  96. note to apple fanboys.. by Suppafly · · Score: 0, Flamebait

    Quit thinking that Apple cares about you.

    They don't. They care about money. Just like every other company. Anyone that tells you otherwise is a lyer.

    I'm just amazed at all of the disillusioned mac fanatics that are just now realizing that steve jobs and co really really don't give a damn about them.

    1. Re:note to apple fanboys.. by Anonymous Coward · · Score: 0

      Why would any 'disillusioned mac fanatics' care whether their Mac iPods worked on a PC? They're the ones using Macs, remember? It's the PC boys who have trouble understanding that there are computer things that *gasp* might not actually be compatible with their computers!

  97. Re:This was an accident. by Aardpig · · Score: 1

    This was not done on purpose; it was buy a sole developer, and not a decision by Apple.

    If this is true, then it's a pretty damning indictment of Apple's software development model.

    --
    Tubal-Cain smokes the white owl.
  98. Re:Perhaps you should have read the manual or the by ColMustard · · Score: 1

    Not sure what the intuitiveness of a Mac has to do with an iPod manual, but the guy is obviously a Windows user (if not both), so he's probably accustomed to manuals.

    --
    Moof.
  99. Re:Mac Zealot Translator a go-go! by JoshWurzel · · Score: 1

    "My iBook was made by in Taiwan by AlphaTop and has design and build quality flaws (needing foam sheets jammed in to stop the common problem of the keyboard scratching the screen). But it's silvery and cost far more than an x86 laptop of better spec, so it must be much higher quality!"

    This is *so* not true. Mac Zealots would never say something like that. The iBook was built by AsusAlpha (AlphaTop recently merged with Asus). And it's white. ;-)

  100. Why is this news? by Anonymous Coward · · Score: 0

    Who put this on front page? I mean, IE crashed on me, should I put that on front page of /.?

  101. so, let me get this streight by the_2nd_coming · · Score: 0

    you use an iPod that was built for Mac only back in the days of Mac only iPods and PC only iPods, then you complain when you start using your mac only iPod on a PC and it does not work?

    those damn bastards....Sony did the same thing to me when I bought my Betamax VCR, the damn machine would not accept newer VHS tapes!!! I had to get a new VCR!!!

    --



    I am the Alpha and the Omega-3
  102. why am I reminded by Knights+who+say+'INT · · Score: 2, Insightful

    of the LG/Linux incident?

  103. Huge problem? Or isolated incident? by Ironica · · Score: 1

    A bit of statistics for you: over 1 million people have downloaded iTunes for windows. 13 people have posted on Liam's thread, only 6 of whom are having this problem. If we generously estimated that this accounts for only one-half of 1% of the people actually having this issue, that still means that there are perhaps 1200 people of the over one million who downloaded the software who have had it not work properly with (unsupported) hardware.

    I'm thinking that it's a bad idea to expect something to work when Apple said it wouldn't, but it's a *really* bad idea to act like the whole world is having this problem when you're actually in an infinitesimal minority.

    --
    Don't you wish your girlfriend was a geek like me?
  104. Re:Perhaps you should have read the manual or the by ColMustard · · Score: 1

    Correction: Everything is supposed to "just work" on a Mac. The problem arised when trying to use a Mac iPod on a Windows machine. First gen. iPods only supported Macs, so no, it's not going to "just work."

    Informing yourself before you post will save everyone a lot of time in the future.

    --
    Moof.
  105. Get thee to eBay! by belgar · · Score: 3, Insightful

    /me will watch for 5GB iPods to proliferate on ebay in the next month. Yay me!

    --
    What does it mean to wake out of a dream
    and be wearing someone else's shorts?
    BNL, Born on a Pirate Ship (1998)
  106. High horse by PincheGab · · Score: 1
    I love the comments on here: The exact same people who advocate doing all them hacks to get Windows stuff to work on Linux/etc are now indignantly piling on top of the guy who did not take the step on reading every possible piece of writing on an iPod (which is made by "so easy to use you don't need a stinkin' manual" Apple). Of course, you do not learn it is not supported until after it's broken, but it's Apple, so it cannot be the company's fault...

    Not that I care, given that anything by Apple disinterests me, but it's somewhat fun to see all these hypocrites justify their biases.

    1. Re:High horse by Ironica · · Score: 1

      I love the comments on here: The exact same people who advocate doing all them hacks to get Windows stuff to work on Linux/etc are now indignantly piling on top of the guy who did not take the step on reading every possible piece of writing on an iPod (which is made by "so easy to use you don't need a stinkin' manual" Apple). Of course, you do not learn it is not supported until after it's broken, but it's Apple, so it cannot be the company's fault...

      I'd think that the fact that he had to use third-party software to get it to work on his PC probably tipped him off that the device wasn't meant to work under Windows. At the time that the device he was using was being sold, they weren't making *any* that were supported under Windows. They made a pretty big deal when the iPod was available for Windows.

      This isn't a case where he didn't see the fine print and it worked anyway, this is a case where a third-party workaround worked for him, but then another piece of software didn't. The same people who would "advocate doing all them hacks to get Windows stuff to work on Linux/etc" probably have no problem with him using XPlay, but they *do* have a problem with him being shocked when another piece of software doesn't work... especially since it was made by the company who told him that the device wasn't compatible in the first place.

      Workarounds, hacks, whatever are one thing, but expecting another company to support them is silliness. What, do people here tell folks to call MS tech support if they're having trouble getting MS Office to work under WINE?

      --
      Don't you wish your girlfriend was a geek like me?
    2. Re:High horse by PincheGab · · Score: 1
      Whatever... If you make a device and slap a USB port on it you have to assume that people *will* use a USB connection to all sorts of things, not just your own other devices and products.

      But as I said, I don't do the Apple thing, so it really does not affect me.

    3. Re:High horse by dissy · · Score: 1

      > Of course, you do not learn it is not supported until after it's broken

      Yea, the big 'mac-only' label on the front of the box, and the 'do not connecto to a windows system, it will format and erase the ipod' doesnt clue you in that you probably should listen to it?

      If all of those labels right on the box are still concidered "you do not learn it is not supported until after its broken", then you have more problems than needing to worry about your iPod... You may accidentally kill yourself by eating some poison that says 'do not eat' on the front or something..

      > but it's somewhat fun to see all these hypocrites justify their biases.

      Sorry, but if you kill yourself by drinking draino, i blame only you.
      The guy that did this to his ipod is exactly that.

      He is the same person that would throw his palm pilot down the stairs and demand palm replace it for free because they make shitty hardware that cant survive a slam down the stairs.

      Nothing hypocritical about that. I have always and always will feel stupid people that damange themselfs and their own belongings deserve what they get.

    4. Re:High horse by Ironica · · Score: 1

      Whatever... If you make a device and slap a USB port on it you have to assume that people *will* use a USB connection to all sorts of things, not just your own other devices and products.

      Yes, they probably did assume that people would do that, which is why they said they wouldn't support it.

      When Conair sells hair dryers, they assume that some people will use it while sitting in the tub. That's why they put that warning sticker telling people not to do that, so that if they do and electrocute themselves, Conair isn't held responsible.

      --
      Don't you wish your girlfriend was a geek like me?
    5. Re:High horse by PincheGab · · Score: 1
      That's why they put that warning sticker telling people not to do that, so that if they do and electrocute themselves, Conair isn't held responsible.

      Well Conair *is* responsible, because they could have done something about it, for example, putting a curcuit breaker on the cord, which they do (that's what the square thing is that is on the end of the hair drier).

      There are a couple precedents on this, but I am not a lawyer, I don't remember them, and I frankly don't care enough to look them up. Suffice it to say that if you fail to take a simple extra step to protect your customers from themselves, you are legally liable and negligent. Of course the lawsuits in this theme are about what "simple" means, not about whether they have to take those cautionary steps. But that is about life/death (electrocution in your example). This is more of a product quality issue, so who knows how to predict the outcome of the theoretical lawsuit.

      As far as this specific issue goes, well, it reinforces why I do not ever buy Apple.

    6. Re:High horse by PincheGab · · Score: 1
      First of all, even if Apple is putting the warning now (I'll take your word for it), his product was an old model.

      I have always and always will feel stupid people that damange themselfs and their own belongings deserve what they get.

      Then why all this bitching on here about Windows and the "damage" it causes? Well whatever...

    7. Re:High horse by Ironica · · Score: 1

      Well Conair *is* responsible, because they could have done something about it, for example, putting a curcuit breaker on the cord, which they do (that's what the square thing is that is on the end of the hair drier).

      That circuit breaker does nothing to protect the hair dryer itself from damage if you drop it into a puddle of water.

      Which is basically irrelevant, since the guy's iPod apparently works just fine... it just can't play songs downloaded from iTunes. Not exactly "broken," since he had the same functionality he had before he installed iTunes.

      --
      Don't you wish your girlfriend was a geek like me?
  107. Re:Perhaps you should have read the manual or the by alienw · · Score: 1

    Look at some of the people here. They were arguing with me that the iPod was cross-platform. "Use it as a hard drive to move files between Mac and PC" was something I heard quite often.

    I hate Mac zealots. Period. And damn near every Mac user seems to be a diehard zealot.

  108. i love it that it's the anti-mac bigots... by spamspam · · Score: 1

    ...that are pushing the panic button and riding through the streets yelling 'the sky is falling'. all this before actual documentation that the problem even exists and is caused, purposely, by apple. no i think you turds are right on the money. a billion dollar company wants to re-sell the same device to the same customers. they hatch a plot to break those devices thinking that the customers will be so satisfied with their user experience that they will go out and drop another $300 on the same device and not say one word or ask any questions. that reasoning is much more plausable than a few devices, in the hands of idiot users who have yet to master their microwave ovens, going tits-up for normal reasons like hard drive failure or spyware infestation on the host computer.

  109. Re:Sigh by Anonymous Coward · · Score: 0

    I use the same rationale for Windows(granted I am an ex-windows user now).

    Every used Windows Media Player on Mac. It blows. The now defunct IE? It sucked so bad that Microsoft stopped making it because a 1.0 piece of software(Safari) tore it apart.

    Did you ever think of maybe... Registering or buying Quicktime. Tell me which other player that you use has the capability to transcode the video into other formats? If you are going to use Open-Source use it... don't complain about people trying to make a business model for their company.

  110. Very bad behaviour by Decameron81 · · Score: 1
    "When I called Apple, they stated that they simply don't support the use of the older Mac iPods on PC's and are not responsible, even though they admit that it was their own software that caused this"


    Some people really push it to the limit. They use a product for what they think it should do, and not for what it's supposed to do. The fact you were using iTunes on a PC when you connected your iPod wasn't a hint from Apple telling you to go ahead. I mean come on, I know it must be sad to break an iPod so stupidly, but instead of bashing Apple why don't you just learn an important lesson from it? Risk whatever you want to risk with your tests, but don't blame others for your mistakes.

    Diego Rey
    --
    diegoT
    1. Re:Very bad behaviour by Anonymous Coward · · Score: 0

      What? Regardless of whether or not you should be running this software on an old ipod, Apple has a responsibility to *not* destroy your hardware. Period.

      In the very least, Apple needs to issue a warning that the device might be rendered useless in the process of upgrading.

      I smell class action...

      As for me, I stopped buying Apple products when my Newt got dumped. I had been tempted by some of the new products, but Stevie Blunder always manages to come up with a compelling reason why I don't need to be sending money his way.

      He never fails to disappoint.

      John Waalkes

    2. Re:Very bad behaviour by Decameron81 · · Score: 1
      What? Regardless of whether or not you should be running this software on an old ipod, Apple has a responsibility to *not* destroy your hardware. Period.


      It is quite funny to see people so sure that it was iTunes that rendered their iPods useless and not their stupid behaviour of connecting a MACINTOSH iPod with NO SUPPORT FOR PCs to their PCs. This way of reasoning is as stupid as saying that if I try to insert a Zip disk on my CD drive and it breaks, the guys that made the CD drive are responsible for it.

      In the very least, Apple needs to issue a warning that the device might be rendered useless in the process of upgrading.


      What part of UN-SUPPORTED did you not understand? The reason why it's not supported is NOT because they coded it to break your iPod, but because there are probably differences between PCs and Macs that made it impossible for them to make the device work properly on both at first.

      I mean, do you have a warning message on all your wall plugs that says you shouldn't touch them or you could die? It's basic commonsense. If someone tells you not to do something and you do it, then you shouldn't cry afterwards.

      ...Apple has a responsibility to *not* destroy your hardware. Period.


      Believe me, if Apple had been there when all that people plugged their iPods to the PCs they would have probably spanked them real bad.

      Diego Rey
      --
      diegoT
    3. Re:Very bad behaviour by Anonymous Coward · · Score: 0

      You neglect one very important thing. "Mac only" iPods have been very useable on Windows computers for quite some time now using third-party software. So there was no reason to believe that it would somehow just "break" all of the sudden when using Apple's very own music management software! It becomes an issue of: If these hobbiest can get the thing to work on their computers, why can't Apple get their own products to work in the same fashion? At the very least, detect and warn the user that it is an unsupported model. Don't just blast the thing when you plug it in with iTunes installed.

    4. Re:Very bad behaviour by Decameron81 · · Score: 1

      There's a difference between useable and supported. For instance I was using a voodoo 3 video card on a G3 of mine some time ago and it did work. It was unsupported though, as 3dfx never got it to work themselves on a Mac. So if the thing exploded in front of me there would have been just one person to blame: me.

      Finding out that an unsupported product was working in ways it was not intended to doesn't mean at all that Apple should support your use of the product that way. And I would have to see how those 3rd party apps made the song works on Macintosh iPods, because if they use non-standard methods it is obvious that Apple can't support those (nor any serious company would).

      And for a final note: the manual clearly states that the old Mac iPod is only to be used on Macintosh computers. The words "supported" and "unsupported" have more importance than many people gave to it.

      I understand your points, but the moment someone tells you you shouldn't be using your hardware in certain ways, it is YOU who become responsable for misusing it.

      Diego Rey

      --
      diegoT
    5. Re:Very bad behaviour by Anonymous Coward · · Score: 0
      Wel firstly, I have a 3rd Gen model, this really isn't an issue for me. I am just pointing out a congruency error that a typical user might feel. For instance, they would be asking themselves why Apple cannot figure out how to make the device work when everyone else had it working perfectly, and in such a manner that you could still use it on a Mac with iTunes.

      The fact that these companies can still do that, while Apple requires a reformat to even plug it in to a different platform is a bit of a mystery to me.

      I am not a developer for any of these projects, so I cannot give an in-depth answer, but the way most of them work is by using an HFS+ driver like MacOpener to read the drive itself. They can even flash the firmware with updates with Apple, and manipulate the iTunes database; write addresses to the address book, upload news to the note reader, etc. This is nothing astonishing, considering that the Apple endorsed MusicMatch has been doing this since the second generation iPods.

      While your points about the gravity of using unsupported configurations are good, I feel they are a bit exaggerated. As a long time Linux user, I am thoroughly used to using hardware in a completely unsupported manner, since technically even booting Linux is not a "supported" thing to do. And the only times I have ever seen hardware go belly up is because the "real" vendor did something to it, like in this case with Apple. Whether or not these are malicious acts is unknown. I'm not one to speculate too much on that.

      So back to responsibility: Apple was aware of the fact that people had been converting Mac iPods to Windows iPods, and even using them in a back and forth manner with HFS+ drivers. Knowing this, they should have taken one of two actions. Either run a check on the hardware before iTunes connects, and if the device is one of these older models being used in an unsupported fashion, flash a warning that it could cause problems and give the user a chance to decline. OR, figure out what these developers did, which wouldn't be difficult since some of the projects are open source, and figure out a way to make their iPods multi-platform -- because it is possible. While you are correct is saying that the user is responsible for error when using hardware in a fashion it wasn't designed for, Apple was very clearly irresponsible with their software design, especially considering their user base, which is polarized between utter newbies who barely understand what a computer is -- and the high-end market. These consumer products are clearly not part of their latter market-space, and thus they need to be responsible and treat things in as dumbed down a fashion as possible -- like they do with all of the iLife software. At the very least, it should say it cannot use an unsupported piece of hardware. Why would it even try to use it, when the programmers were probably very aware of the fact that it could cause problems?

  111. Re:hello kettle, this is the pot. You're black. by Anonymous Coward · · Score: 0

    i like smokin pot, lets use that in a metaphor

  112. Re:File a bug report. Flash firmware. Don't compla by happyfrogcow · · Score: 1

    there's an apple developer center? apple has developers? I thought apple had their computers made in a candy factory, with all that sugar coating.

    developers? you don't say...

  113. Anyone managed to remove DRM yet? by Anonymous Coward · · Score: 0

    Anyone figured out yet how to extract the local machine key wherever Apple's iTunes hides it on XP (it might be in the "SC Info.sidb" file, but it could be elsewhere too, or scattered around the system)? Once you have the machine key, you should be able to extract an iTunes ID key that the machine is authorized for. Once you have that key, you should be able to remove the DRM from the AAC file and have a truly useful, AAC file, one you bought and paid for, and that you will use ethically and legally within the bounds of fair use. So, has anyone been able to yet?

    I'm guessing each DRM-encoded AAC file has a unique symmetric cipher key embedded in it, and the iTunes ID. The iTunes app. uses the cleartext iTunes ID to look up the ID's key in the "SC Info.sidb" file (which itself is probably encrypted using the machine's key) and obtain the key for that ID. Using the ID key, the unique AAC file key is decrypted, then the audio played. Makes sense.

  114. Gee. by ultramk · · Score: 3, Insightful

    Ok. let me get this straight. So you're using software (Xplay) that's completely unsupported by Apple, and in fact, has nothing to do with Apple, in order to use a product (the 5gb iPod) which specifically was sold as being Mac-only, on a Windows machine.

    It didn't work. It broke your iPod. Now you want Apple to fix it. You're mad because they won't.

    Every product is sold with instructions detailing how it is to be used. You did not follow the instructions. Seems pretty straightforward to me. It's not like you didn't *know* that using that version of the iPod with Windows was unsupported, you just chose to ignore the fact.

    Interesting.

    --
    You catch enchiladas by picking them up behind the head and holding them underwater until they don't kick anymore -VeGas
    1. Re:Gee. by Fighting.Cephalopod · · Score: 1

      "...It didn't work. It broke your iPod. Now you want Apple to fix it. You're mad because they won't..." He asks for help from Apple, which is reasonable. They say no, which is also reasonable. Now he asks the community at large for help. At what point does he get mad? Disappointed, maybe, but he's not calling on a boycott of Apple products.

    2. Re:Gee. by Ironica · · Score: 1

      Ok. let me get this straight. So you're using software (Xplay) that's completely unsupported by Apple, and in fact, has nothing to do with Apple, in order to use a product (the 5gb iPod) which specifically was sold as being Mac-only, on a Windows machine.

      It didn't work. It broke your iPod. Now you want Apple to fix it. You're mad because they won't.


      You don't quite have it straight. XPlay works just fine for him. Because of this, he expects iTunes to work as well. As far as I can tell, it didn't break the iPod, he just can't listen to tracks he downloaded with iTunes on his iPod.

      Otherwise, you're right on target... but he was being even sillier than you gave him credit for.

      --
      Don't you wish your girlfriend was a geek like me?
    3. Re:Gee. by Anonymous Coward · · Score: 0

      I have a piece of advice for you my friend: RTFA.

  115. Re:Mac Zealot Translator a go-go! by Anonymous Coward · · Score: 0

    Funny. And probably because it's true.

    Except for maybe the last one.

    The PPC970 (AKA G5) doesn't seem to
    suck.

  116. Welcome to Macintosh by Anonymous Coward · · Score: 0

    All your base are belong to Apple.

    [Apple, which makes money not by monopolizing but by being shrewd and not giving customers much they didn't pay for.]

  117. Weird.. by Decameron81 · · Score: 1

    Weird... my iPod stopped working when I tried inserting it in the DVD drive, and the bastards won't support that either.

    > (

    Diego Rey

    --
    diegoT
  118. Mac vs Windows iPods by Jaeger · · Score: 1

    All third-generation iPods (the ones you can buy from Apple these days) ship as Mac iPods, but the included Windows software will convert it to a Windows iPod.

    (If I recall correctly, first-generation iPods were Mac only (although it wasn't all that hard to hack together support for Windows, since the HFS+ filesystem is well doccumented, so it didn't stop some people), and second-generation iPods came in distinct retail Mac and Windows flavors that were pre-loaded with the appropiate filesystem.)

  119. Dear Father Randy by Anonymous Coward · · Score: 0

    Dear Father Randy,

    What are you wearing?

    with even more homosexuality,

    Steve Jobs
    Apple Corp. CEO

    1. Re:Dear Father Randy by Anonymous Coward · · Score: 0

      Internally, Apple has no sense of humor when you mention that all Apple users are gay. I don't know why.

  120. Re:Perhaps you should have read the manual or the by diamondsw · · Score: 1

    However, given that the 5GB iPod was Mac-only, I don't see how they can get around the fact that they did something completely and utterly unsupported, knowingly. I flashed a firmware upgrade (against the manufacturer's advice) to a firewire enclosure recently and fried it. Should the manufacturer give me a new enclosure? I don't think so.

    --
    I don't know what kind of crack I was on, but I suspect it was decaf.
  121. Re:Perhaps you should have read the manual or the by Suppafly · · Score: 1

    I hate Mac zealots. Period. And damn near every Mac user seems to be a diehard zealot.


    Luckily, there numbers are fewer than linux zealots or they might cause a problem..

  122. Re:Sigh by benjymous · · Score: 2, Interesting

    That's something I've been wondering

    When you install Windows iTunes it installs a background service for running the iPod, which sits there, using up memory and cpu time looking to see if you've got an iPod plugged in

    What's the need of this for all the people who installed iTunes, but don't own an iPod? Surely there should be a seperate iPod service install (or install option in iTunes) that you run if you actually have an iPod

    I disabled the service and it hasn't had any obvious effect on the operation of iTunes

    --
    Help me! I'm turning into a grapefruit!
  123. Re:Perhaps you should have read the manual or the by pla · · Score: 2, Funny

    But the bottom line is that nobody should ever have used a Mac iPod on a PC in the first place.

    Damn straight!

    They should have simply bought two iPods. Damned techno-anarchists, trying to deprive poor Apple of another $400!


    Regardless of what Apple may have claimed since day one, generally getting something "for PC" or "For Mac" only meant which drivers it included. If you could connect it to the same type of port and run it driverless, you could use it on either. Ethernet-connected "Apple-only" PCL6 printer? Yeah, right, whatever, smoke s'more, Jobs.

    Macs and PCs can have identical ports because the things you connect to them simply don't care about the host OS, only its own drivers. Saying it only works on one or the other OS boils down to nothing more than poor driver support (though in this case, only on the PC side, the largest potential market for iPods - Once again demonstrating Apple's disdain for its user base).


    "Switch: So you can go out and buy the same peripherals you already own in a different pastel color".

  124. Re:Perhaps you should have read the manual or the by Anonymous Coward · · Score: 0

    HFS plus windows mac --> X file system code for windows is / does already exist, plus it would save a lot of users from reformatting.
    If Apple is unable to source a 30Kb driver, then maybe they should open source parts of itunes so the apple community can show how lame their windows team was. File system conversion code is in the BSD tree- free. Wonder if emulators.com IS the solution.

  125. Re:Perhaps you should have read the manual or the by azulcactus · · Score: 1

    The iPod and players like it are just glorified hard drives. According to the post from Apple's FAQ, the reason they are not cross compatable is due to hard drive formats. This is understandable.

    What isn't understandable is that the device actually seems to break when you use it on the wrong system. If you insert a formatted disk/harddrive into a computer of another architecture, does your OS of choice a. read the data, b. not read the data, c. ask you to format the disk or d. completely mess up the data on the disk? I don't think any OS or software should perform choice d., but that appears to be what iTunes is doing.

    iTunes for Windows may not work with Mac iPods (no big deal, understandable), but it should not break them. This is a bad design. I'd be interested to hear what the Mac version of iTunes does with Windows iPods. The FAQ post says you can reconfigure Windows ones to work on the Mac but I wonder if Mac iTunes messes up the data first.

  126. That's NOT the Apple way :( by Gorimek · · Score: 1

    "Read and memorize the entire manual or your product will break" is the attitude that Apple made billions revolting against.

    The old Apple would have gone an extra half mile and made iTunes recognize if an iPod is of the wrong kind, and popped up a nice little informative error message for it, rather than blindly proceed and destroy the iPod!

    These things aren't really hard, yuo just have to have the right mentality to even think of them. Some say Jobs only cares about cool looks. This does nothing to dispel that notion.

    1. Re:That's NOT the Apple way :( by Ironica · · Score: 1

      The old Apple would have gone an extra half mile and made iTunes recognize if an iPod is of the wrong kind, and popped up a nice little informative error message for it, rather than blindly proceed and destroy the iPod!

      Whose iPod got destroyed? All anyone has said is that they can't play tracks they got from iTunes...

      --
      Don't you wish your girlfriend was a geek like me?
  127. Re:Sigh by fozzmeister · · Score: 0

    Yeh but they've been fucking firewire wire drives on the Jaguar install, and about 2 weeks before that there was some network issue wasn't there with some botched upgrade.

    I'm not sure i buy all this apple does not give a shit, shit. but they really ought to do some decent testing, wiping peoples backups they made to install 10.3 in the installation of 10.3 would make me instantly never go back. as it is a friend of mine has just given me a quickish g4 (no ram/hdd but i put them in myself) and i quite like it, but do i _really_ want it seeing my samba shares as it may wipe them!!!!

  128. Re:Sigh by Ironica · · Score: 2, Insightful
    Windows isn't exactly Apple's speciality after all.
    If this were the case, then what the fuck are Apple doing by releasing Windows software in the first place?

    I dunno, trying to capture that 80% of the home PC market still dominated by Windows?

    This must be the lamest excuse I've ever heard for a poor product. C'mon, Apple isn't some $10 start-up run by preteens; it's a large, experienced software/hardware company, and they shouldn't be screwing things like this up. If MS were shown this much latitude, people would be screaming blue murder.

    People *are* screaming blue murder... but usually for more interesting stuff than MS saying "We're not supporting that function that it says on the box we don't support." More like, "We're not supporting the ability to back up your OS install."

    Come on, the device wasn't supposed to work on Windows, the guy got it working, then he used different software and it didn't work anymore. Just for those tracks, of course... still apparently works fine for everything else. How can you hold the vendor responsible for *this*?
    --
    Don't you wish your girlfriend was a geek like me?
  129. coincidence?? by IM6100 · · Score: 1

    I tried viewing this page with old Netscape (4.79) on my Macintosh (it's an old Macintosh). I normally read Slashdot in 'light' mode.

    For some reason, loading up the article/comments page 'broke' and shifted to not-logged-in and turned into a glacial undertaking. All those banner ads and the mess that I seldom see emerged.

    As I sit, waiting for it to load and noticing the flashing bitmaps and mess, a banner ad for the Creative Nomad appears....

    Hmmm....

    --
    A Good Intro to NetBS
  130. Re:Sigh by benjymous · · Score: 2, Insightful

    But surely that's not the issue

    Surely Apple itself, being the maker of the iPod was perfectly aware that old iPods are Mac-only, meaning that iTunes on Windows should just say "sorry, this iPod is not compatible with iTunes for Windows" rather than just ignoring that fact and breaking the thing.

    --
    Help me! I'm turning into a grapefruit!
  131. uh...99 cents for mp3's by Anonymous Coward · · Score: 0

    and several hundred bucks for an ipod? maybe you deserve to suffer for your stupidity...

  132. Re:and below this post by Anonymous Coward · · Score: 0

    and 50 cum-gobbling Gate's fanboys, RTFA!

  133. HFS+ support in Linux by Jaeger · · Score: 1

    As of kernel 2.4.22, HFS+ support is part of the official kernel; however, it's still suggested to get the latest and greatest version here.

    I recently acquired a new third-generation iPod and decided that following the steps to convert it to a fat32 filesystem in Linux was scarrier than compiling hfs+ support into my kernel. (Besides, I thought it would be fun to run some arbitrary filesystem. :) )

  134. Re:Perhaps you should have read the manual or the by Anonymous Coward · · Score: 0

    You might try using something like MacDrive. It is a PC .EXE that allows Windows to read an HFS+ Mac HD. I have heard that this fixes the exact same problem though I have no personal experience whatsoever. Just google for it; the only link I have is a torrent.

  135. Re:Sigh by ultranova · · Score: 1

    What has that to do with Windows ?-)

    Seriously, thought... Why does Windows lock up/crash/start behaving oddly when an application does something it shouldn't ? The memory protection and pre-emptive multitasking are AFAIK implemented by the CPU, so I simply don't understand how applications can corrupt operating systems data or lock up the machine, unless there's both serious locking bugs (causing a deadlock) and lack of sanity checks on data passed to system calls...

    --

    Forget magic. Any technology distinguishable from divine power is insufficiently advanced.

  136. Re:Perhaps you should have read the manual or the by jazman_777 · · Score: 1
    Perhaps you should have read the manual or the FAQ

    You're kidding, right? I mean, who does _that_?

    --
    Slashdot: Failed Car Analogies. Amateur Lawyering. Anecdote Battles.
  137. Hmm..mod down or respond? by msimm · · Score: 2, Insightful

    "When I called Apple, they stated that they simply don't support the use of the older Mac iPods on PC's and are not responsible, even though they admit that it was their own software that caused this."

    Or there's:

    "but when we installed iTunes for the PC the iPod stopped working"

    Now we don't even bother reading the article posted directly above our replies? He's saying second-party software worked perfectly (Xplay) but when he installed Apples own iTunes software the players stopped working. Bad Apple.

    --
    Quack, quack.
  138. Re:Perhaps you should have read the manual or the by jazman_777 · · Score: 1
    But the bottom line is that nobody should ever have used a Mac iPod on a PC in the first place.

    Kinda like using a 120-volt US toy in a 240-volt Chinese outlet. If the plug fits, eh? Whoops!

    --
    Slashdot: Failed Car Analogies. Amateur Lawyering. Anecdote Battles.
  139. People are lazy. by Steveftoth · · Score: 1

    Why should finding/reading/writing/indexing a string of bits or grouping a bunch of files in a heirarchy readable to any machine be so troublesome?

    Because developers are lazy and stupid. Because they don't think about all the different situations that a filesystem might need to encounter. Because it's faster to NOT support every feature and many times that's why.

    CD-ROM disks work everywhere, but they don't support much of anything. Many times they can't even support very long file names, let alone metadata.

    1. Re:People are lazy. by Carnildo · · Score: 4, Informative

      Not quite true. An ISO-9660 CD-ROM works everywhere, and doesn't support much of anything. Add the Joilet extensions, and you've got a CD-ROM that supports the Microsoft metadata and long filenames, works everywhere, and looks funny on non-Joilet systems. Add the RockRidge extensions, and it'll support UNIX metadata and long filenames, work everywhere, and look funny on non-RockRidge systems. Make it an ISO/HFS hybrid, and it'll support Macintosh metadata and long filenames, and it won't even look particularly funny elsewhere. I don't know if it's possible to make a RockRidge/Joilet/HFS/ISO disc, but if it is, you'd have a CD-ROM that works everywhere, and will look funny everywhere.

      --
      "They redundantly repeated themselves over and over again incessantly without end ad infinitum" -- ibid.
    2. Re:People are lazy. by cryptochrome · · Score: 1

      It seems to me that if you had a single standard that
      1) Had a common format for the basic basic functionality (the master index is here, has this format, and shows which blocks the files are on; the files are arranged as a heirarchy like so, with these hardlinks/softlinks/aliases; the basic descriptive data is right here, the arbitrary metadata is over here, and alternative OS-specific indices are stored here)

      2) Provided for any sort of arbitrary metadata and database/indexing/journaling schemes, with standards for the more common types like file/folder types, application types, long file names, etc.

      XML was invented for a similar purpose - a common way of expressing structured information, allowing programs to work with as it suited their needs, especially when those needs overlapped.

      --

      ---If you can't trust a nerd, who can you trust?

    3. Re:People are lazy. by DeeKayWon · · Score: 1

      Extensions should be ignored by systems that don't understand them. I've used plenty of RockRidge discs on systems that only understand Joliet, and not had a problem. And It's possible to make an ISO with both RockRidge and Joliet data, so I don't see why adding HFS data should mess things up.

    4. Re:People are lazy. by cyfer2000 · · Score: 1

      add some Chinese and Japanese characters. And then some Arabic and Hebrew stuff. Life will turn into a 99-yard touchdown.

      --
      There is a spark in every single flame bait point.
    5. Re:People are lazy. by Anonymous Coward · · Score: 0

      > I don't know if it's possible to make a RockRidge/Joilet/HFS/ISO disc

      mkisofs can do that.

  140. Re:Perhaps you should have read the manual or the by Ironica · · Score: 3, Informative

    Regardless of what Apple may have claimed since day one, generally getting something "for PC" or "For Mac" only meant which drivers it included. If you could connect it to the same type of port and run it driverless, you could use it on either. Ethernet-connected "Apple-only" PCL6 printer? Yeah, right, whatever, smoke s'more, Jobs.

    Does anyone remember buying pre-formatted 3.5" floppy disks? They would say "for Mac" or "for Windows" on the box, right? Again, poor driver support, right?

    The iPod is a drive... it's formatted in the file system appropriate to the machine it's used on. Has nothing to do with the drivers or ports. Sure, there's some software for the PC that will let you use your HFS+ formatted, first-generation iPod with it... iTunes isn't of this variety.

    Even the newest iPods have to be formatted for Windows before they are used under Windows. But the included software does that for you now.

    --
    Don't you wish your girlfriend was a geek like me?
  141. Nothing new under the sun, as usual by CrystalFalcon · · Score: 1

    What part of "not supported" was not understood?

    The same "not supported" that Microsoft used as an excuse five years ago when some flavors of Windows crashed instantly when connected to Linux/Samba?

    Yes, I think it is the same "not supported" that is not understood here.

  142. And this suprises you? by hemna · · Score: 0, Troll

    Apple has done this for years people! wake up!

  143. My XPlay, MacDrive,iTunes, and 1st generation iPod by very · · Score: 1

    Yes I have all the three components.
    The 5GB iPod was Mac Formatted.
    I have the latest XPlay
    iTunes 4.1.1
    MacDrive 5.x

    So far My iPod is working with no problem at all.

    Except now that iTunes for Windows no longer recognized my Mac-Formatted iPod
    I was able to transfer and mange songs on my 5GB iPod using my Winder$ machine.

    I'd rather use it with my Mac though!

  144. Re:Perhaps you should have read the manual or the by zurab · · Score: 1
    Correction: Everything is supposed to "just work" on a Mac. The problem arised when trying to use a Mac iPod on a Windows machine. First gen. iPods only supported Macs, so no, it's not going to "just work."


    This is a bad argument. There are programs that allow Mac-only iPods to work on Windows, and other OSes. There is no excuse for iTunes not being able to do the same. And no, it's not about "just working" on a Mac - it's about "just working" with iTunes, whatever OS Apple decides to port it to.

    As others pointed out, this is likely a strategy by Apple to sell more iPods that are now "compatible".

    Informing yourself before you post will save everyone a lot of time in the future.


    Getting rid of Apple zealotry will do the same.
  145. The post mentioned "iPods" by azav · · Score: 1

    But only references 1 iPod with the problem.

    Is this with one iPod or more?

    My 5g iPod is working fine.

    --
    - Zav - Imagine a Beowulf cluster of insensitive clods...
  146. Re:Perhaps you should have read the manual or the by gabriel · · Score: 1

    fyi, no, the plug doesn't fit

  147. DUH! by Anonymous Coward · · Score: 0

    People try to use an iPod on a PC that is Mac specific and wonder why it does not work. Why don't they complain about Mac software not working with Windows either?

  148. Diminishing Hardware Support & QA by Anonymous Coward · · Score: 1, Interesting

    I found this article very interesting, because it appears to betray two trends in Apple software: those of constricting hardware compatibility, and reduced technical quality.

    Before I launch in to my tirade, I need to preface that I am a Mac user, have been for a long time, and will probably remain so for the forseable future. I think Apple hardware is very good, and broadly have had a more positive experience with Apple OS software (especially OS X), than Windows. I want Apple to succeed.

    That said, I'm becoming increasingly frustrated by some software design decisions at Apple, and the company's smug responses -- when it responds at all.

    There's been a lot of new software released from Apple recently, including iTunes for Windows, OS X 10.3 "Panther," and the 10.2.8 update, among others, that have suffered some surprisingly serious flaws. By themselves, any one of them might be acceptable, but taken together, the issues can become infuriating. Some may be design decisions on Apple's part, some are just dumb, some are legitimately not really Apple's problem except to the degree they're a problem for Apple's customers, and others are probably bugs due to poor testing.

    Here's a short list --

    10.3:
    Filevault deletes files
    FireWire hard drives self destruct
    Poor removable drive support
    Minimal 3rd party video card support
    Wake from sleep problems (OS X releases always seem to have wake from sleep problems...)
    SMB & Other network browsing probems
    Other misc networking problems
    Vanished monitor resolutions with 3rd party monitors
    Dozens of less debilitating problems, unusable features, and long-standing unfixed bugs.


    10.2.8 Initial release:
    Complete fiasco -- update pulled


    iTunes for Windows:
    Doesn't work with 1st generation iPods


    Most troubling are the failures of non-Apple hardware and lack of support for older hardware configurations: iTunes & first generation iPod; non-Apple monitors; non-Apple video cards; apparently intentionally killing "hacking" to enable additional optical drive support (this shouldn't really be a reasonable complaint, but Apple doesn't support very many CD-RW, etc drives out of the box, so it was the only way to get at least marginal functionality for many drives); and Apple's awareness of the FireWire issue, shipping the OS in a state that could cause data loss, and a belated update to alleviate the problem. Enough of these kinds of issues, or failure for Apple to talk openly about them, could make people suspect that Apple is acting out of arrogance.

    So I hope this isn't, or doesn't become, a pattern. I also think it would also be in Apple's best interest to improve its prerelease testing; almost all the bugs/issues noted above were discovered within hours of release. If Apple wants to broaden its user base, it will be helpful if it can be taken seriously on the topic of hardware compatibility. I do want Apple to succeed.

    1. Re:Diminishing Hardware Support & QA by valkraider · · Score: 3, Insightful

      I don't work for Apple, and I only "switched" to Apple in the last couple years (OSX).. I don't own Apple stock, and really the only incentive I have for Apple to do better is so that there is more Apple support in the general marketplace.

      having said that, and noting that I *like* my Apple products - I have to cry foul in some of your comments.

      FireWire hard drives self destruct
      This was more a FW800 firmware issue than an Apple issue. The actual problem requires two rare conditions to exist, and in a laboratory was extremely hard to duplicate - in fact, one drive manufacturer could not do so. But the bridge manufacturers had to make updated firmware to fix their problems. There are too many discussions on this already, so I won't go into it too much - but this was not strictly an Apple issue, just sadly hit Apple square in the nuts...(Roshambo ya for it...)

      Minimal 3rd party video card support
      How on earth is this Apple's fault? I have TONS of third party accessories from my PC days that will NEVER be supported on the Mac, and I have many that will not even be supported on any version of windows made in the last 5 years or years to come! The vendors are responsible for that support, not Apple. Even Microsoft has this problem...

      Other misc networking problems
      That is too vague and inspecific. All computers can suffer from "misc networking problems". This just doesn't belong unless you can be specific.

      Dozens of less debilitating problems, unusable features, and long-standing unfixed bugs.
      Again vague and inspecific. Name one computer platform that doesn't have long-standing unfixed bugs. Heck, I am a developer and I have systems in production that have long-standing well documented bugs. What "unusable features" are you talking about? And unusable to whom? I would wager that "dozens" of problems existing in millions of lines of code being used by millions of people is a pretty good ratio. Have YOU developed anything with ZERO bugs or ZERO problems, and then made it work on an infinite combination of configurations?

      10.2.8 Initial release: Complete fiasco -- update pulled
      This was NOT a Complete fiasco. It simply caused problems on an extremely small number of Apple's machines. Could the quality control have been a bit better? Perhaps. But for the extreme vast majority the update was smooth and problem free. Apple promptly recognized the problem and made the requisite repairs. How is that a "complete fiasco"?

      iTunes for Windows: Doesn't work with 1st generation iPods
      Should it? I am not so sure. Times move on. Weren't the original iPods supposed to be Mac only anyway? When did the Windows iPod debut? My CAR has a warranty that EXPIRES - why should Apple support their products indefinitely? If my car has a defect outside of the warranty period, I either have to live with it or pay for the repairs (except in the rare case where the manufacturer was found by a court to be negligent or fraudulent - but Apple is held to the same standard anyway, see the OSX on G3 case recently). GET OVER IT PEOPLE, at some point in time your technology will become obsolete and you will either have to continue to use it as originally specified - or buy new stuff. My VCR doesn't work with DVDs, should I complain? My old Nintendo RF-Out doesn't work with my new HDTV without a third party adapter, should Nintendo replace it?

      For crying out loud. Apple is a business. They are human just like anyone else. They have to make money just like any other business. They can't support every whiny user forever. At some point in time, they have to move on. I don't claim to know what a good cutoff time is - but don't think Apple loves you like your mother - because they don't. They just want you to buy a computer and iPod or two.. That's all.

      But their stuff is better than most, and I like it. If you think Apple is hard on customers - try cellular phone companies. Now THEY suck.... Hehe, or Cable TV... Don't even get me started down THAT path...

    2. Re:Diminishing Hardware Support & QA by Anonymous Coward · · Score: 0

      None of the noted issues is, by itself, the problem. It's when they're taken together. The consensus on a lot of sites is that quality control in 10.3, and recent software updates in general, is not up to par. Some of the big problems could have been easily avoided by even minimally better testing.

      The FireWire issue was Apple's problem, in addition to being Oxford's and the drive manufacturer's, because it affected Apple customers who were already using that equipment. Same thing for the video cards and monitors.

      Releasing 10.2.8 update that doesn't work is a complete fiasco because the problems showed that Apple had failed to adequately test. The fiasco is the failure of Apple's quality assurance.

      When Apple puts its collective energy to the task, it's really good at human interface. Good user interaction is *not* to foul up an incompatible device. I personally don't think that it's unreasonable to be supporting 2yr old hardware, but if it's not going to be supported, pop up a little message that says "your iPod is not supported because..."

      BTW, not supporting machines with old world ROMs is a reasonable cutoff in my mind. They were released about six years ago.

      Oh, and Apple isn't human like anyone else. Apple is actually a company. ;-)

  149. need to re-title the software to iShit by Sjobeck · · Score: 0, Troll

    I thikn they need to re-title that software to iShit. I checked on Apple's behalf, and iShit.com is available. I say go for it.

    1. Re:need to re-title the software to iShit by Anonymous Coward · · Score: 1, Funny

      B. Anal Stage (1 year)
      1. crucial in forming the adult personality.
      2. the child takes pleasure in defecation
      3. when toilet training begins he/she is forced to regulate behavior.
      4. controlling one's bowel functioning is a way of conforming to societies demands
      5. Anal personalities
      a. Anal Retentive
      b. Anal Expulsive
      ---
      You are a '5b'.

  150. Well, what did the disclaimer say? by catdevnull · · Score: 1

    Did the "READ ME" file not say that iTunes for Windows was supported by certain iPods?

    Caveat Emptor!

    --

    I might know what I'm talkin' about, but then again, this is Slashdot...
  151. Re:Perhaps you should have read the manual or the by ValourX · · Score: 1

    You're missing the point, which is that you shouldn't have to buy a new iPod because you use a different OS. This is just the latest in a long line of examples of Apple's abandonment of their own hardware. Ignoring quality, compatibility, ease of use, price, value, and performance, the one and only reason why I think Apple really sucks is because they consistently pull shit like this with the iPod.

    Nearly every new Power Mac uses a totally different architecture, forcing upgraders to buy not only a new OS but all new software as well. You're also locked into the Apple OS and expensive proprietary hardware (with a few exceptions). Apple has abandoned each batch of customers since the first PCs they created. If Windows has only one single advantage over the Macintosh OS, it is that it will work with all previous generations of x86 PCs back to the 386 -- and there are very, very few hardware devices that it does not work with. I'm no fan of Windows at all, and I hate Microsoft, but I'd buy Microsoft's crap forever if the only alternative were Apple.

    -Jem
  152. Re:Sigh by ocelotbob · · Score: 1

    If one can't 17MB files to an iPod, how is one supposed to play the greatest psych-rock song ever? Seems like a pretty bad design flaw to me.

    --

    Marxism is the opiate of dumbasses

  153. Regarding your sig sir by TCaM · · Score: 1

    I think we have that cluster, and it is called slashdot!

  154. It shouldn't matter by SpacePunk · · Score: 1

    Really, it shouldn't matter if it's plugged up to a 'PC' or a Mac. Any 'problem' doing so is placed there artificially.

    1. Re:It shouldn't matter by NaugaHunter · · Score: 1

      Really, it shouldn't matter if it's plugged up to a 'PC' or a Mac. Any 'problem' doing so is placed there artificially.

      Yep. Same with the problem I'm having getting this XBox game to run on my Mac...

      --
      R: That voice. Where have I heard that voice before? B: In about 365 other episodes. But I don't know who it is either.
  155. This is why I never buy Apple products by SpaceShaver · · Score: 2, Insightful

    I learned long ago that Apple will abandon their loyal customers at the drop of a hat. I've seen it over and over.

    The most recent incident was with a friend who is a Mac user. He upgraded the software on the Mac and then discovered that his Apple printer would not work. When he contacted Apple they told him they don't support that printer anymore. Their solution...buy a new printer.

    I'm not a Microsoft fan either but at least they have a fair track record for application backward compatibility. (I'm ignoring their file compatibility issues between versions here.)

    1. Re:This is why I never buy Apple products by presearch · · Score: 1

      Well, if it was an Apple printer, it was AppleTalk or mini-din serial.
      That's pretty much ancient pre-iMac history then.

      As far as app compatibility, I've got an archive on my OSX box from
      an old Mac Plus and lots of the stuff still runs.

    2. Re:This is why I never buy Apple products by WatertonMan · · Score: 1
      You didn't say what the printer model was. You might want to check out Gimp-Print which supports many printers that Apple doesn't (and gives better support to many printers that Apple does support)

      As for Microsoft, while they certainly value backwards compatibility more than Apple, it isn't complete. For instance can your copy of Win98 read a NTFS formatted external firewire drive?

    3. Re:This is why I never buy Apple products by Anonymous Coward · · Score: 0

      Well, if it was an Apple printer, it was AppleTalk or mini-din serial.

      And if it was an AppleTalk printer, then the parent poster is an idiot. AppleTalk-to-Ethernet adapters have been around for ages. I just had to buy two for a client so their old LaserJet 6MPs could talk to their brand new G5s. In January, my Apple LaserWriter Select 360 will be 10 years old, and I've used it for at least half that time on my home Ethernet network via an adapter. With both a Mac and a PC.

    4. Re:This is why I never buy Apple products by Anonymous Coward · · Score: 0

      And Windows 98 reading an NTFS external drive is backwards compatible how? I mean, I'd understand if there was something like XP not properly reading FAT16 -- that would be backwards compatible, but how on earth were the developers of 98 supposed to count upon external IEEE 1394 drives running a filesystem for a different operating system being attached to the computer? At the time of Win98, NTFS was still purely a server FS; the merging of the Win95 and NT codebases a pipedream; and USB was still an emerging tech.

    5. Re:This is why I never buy Apple products by Further82 · · Score: 1
      As for Microsoft, while they certainly value backwards compatibility more than Apple, it isn't complete. For instance can your copy of Win98 read a NTFS formatted external firewire drive?

      And I find it annoying that my NES won't play SNES games, what a jip.

    6. Re:This is why I never buy Apple products by WatertonMan · · Score: 1
      It is the same example as a nearly 2 year old 5 GB iPod not working with Windows 100% reliably, even though modern ones do.

      You make my point. How could the designers of the iPod expect to make it and test it for Windows when the Windows stuff wasn't even written yet!

    7. Re:This is why I never buy Apple products by Further82 · · Score: 1

      At the same time, Nintendo was smart enough to design SNES cartridges so they would not fit in a good ol' NES without a hammer. Apple on the other hand left everything the same but the version number and then throws their hands up when someone plugs in an old iPod to new iTunes. Yea they told you so but I thought Apple was in the business of "Software that protects you from your own stupidity"

    8. Re:This is why I never buy Apple products by WatertonMan · · Score: 1

      Does this mean that PCs and Apple shouldn't both use PCI slots because some dumbass might plug a PC card into a Mac and get pissed off at the results?

    9. Re:This is why I never buy Apple products by Further82 · · Score: 1

      no...it simply means that when some dumbass does plug a PC card into a Mac it should not break the card or the Mac

    10. Re:This is why I never buy Apple products by MoneyT · · Score: 1

      Ummm, the last printer Apple made was in something like 1996. Of course they don't support them any more, they're EOL. Tell yor friend to use the discussion forums at Apple

      --
      T Money
      World Domination with a plastic spoon since 1984
    11. Re:This is why I never buy Apple products by leandrod · · Score: 1
      > I learned long ago that Apple will abandon their loyal customers at the drop of a hat. I've seen it over and over.

      True enough. Free basic iTools service, the free upgrade to a stable version of Mac OS X, Mac OS X support for pre-G3 systems, and so on... I gave up one-&-a-half year and now am happily running Debian GNU/Linux on my iBooks.

      --
      Leandro Guimarães Faria Corcete DUTRA
      DA, DBA, SysAdmin, Data Modeller
      GNU Project, Debian GNU/Lin
  156. Restricted and Loving it! by ThisIsFred · · Score: 1

    Ahhhh, the benefits of DRM!

    I actually have zero proof that DRM is the issue. I'd just like to take any opportunity I can to undercut it. I'd work Microsoft into my fingerpointing, but someone has done a fine job of that already.

    --
    Fred

    "A fool and his freedom are soon parted"
    -RMS
  157. Re:Err WTFark are you spewing forth? by milkman_matt · · Score: 1, Offtopic
    OR I can spend $499 for OSX 10.3

    Boy did YOU get ripped off... Exactly how do you figure it at 500 bucks for 10.3? My copy was only $130^H^H^H400, wanna buy a few copies off of me at a discount?

    -matt

  158. Re:Perhaps you should have read the manual or the by speed-sf · · Score: 1

    Regardless of what Apple may have claimed since day one, generally getting something "for PC" or "For Mac" only meant which drivers it included. If you could connect it to the same type of port and run it driverless, you could use it on either. Ethernet-connected "Apple-only" PCL6 printer? Yeah, right, whatever, smoke s'more, Jobs.

    Obviously it's NOT the driver. Earlier in the thread, in the manual and pretty much anywhere else you will learn quickly that the file system on a mac-formatted iPod is HFS and the file system on a PC-formatted iPod is FAT32. Nothing to do with drivers.

    When it's a printer, or scanner, or other type of I/O peripheral it shouldn't matter about the OS when you connect it. But when the peripheral is a secondary storage device (ie an iPod) it really bloody matters how the OS looks at it.

    Stop Whining

    --
    All your database are belong to us
  159. Re:Err WTFark are you spewing forth? by SpacePunk · · Score: 0, Troll

    But that's all Apple has... fanatics.

  160. Re:Err WTFark are you spewing forth? by WatertonMan · · Score: 1

    You spent $500 for Panther? I'm hoping you are talking about OSX Server and not the client edition. Otherwise you really got reamed bud.

  161. This is correct... by ErnstKompressor · · Score: 1

    Gen 1 -- Mac only

    Gen 2 -- specific Mac and PC versions

    Gen 3 -- Both types of support with included USB2 adaptor

    --
    We apologise for the fault in this post. Those responsible have been sacked. -- Signed RICHARD M. NIXON
  162. Re:Err WTFark are you spewing forth? by bnenning · · Score: 3, Funny
    OR I can spend $499 for OSX 10.3


    Sure, if you felt like tipping the Apple Store guys $370.

    --
    How to solve most of our problems: 1.Lots of nuclear plants. 2.Cure aging.
  163. Just the price you pay... by FooGoo · · Score: 1

    for being an Apple user. As a happy user of one of the earlier iPods I am very disappointed with Apples lack of support. But considering Apple follows the Sony model of consumer electronics which is basically to obsolete the previous generation every 3 months it comes as no surprise. My old iPod now sits unused next to my Apple Newton and Sony MiniDisc. I will use it again mainly when traveling but it's lost its shine.

    I still love my G4 with Panther though. But Apple and consumer electronics don't mix.

    --
    People who bite the hand that feeds them usually lick the boot that kicks them
    1. Re:Just the price you pay... by WatertonMan · · Score: 1
      I don't understand. How does your old iPod not work? If you don't want it lots of other people would. I'm using an old generation iPod and still love it. In fact I much prefer it to the 3rd gen models due to the different control method.

      Just because a product is "obsolete" (i.e. not cutting edge) doesn't mean it isn't useful. You can still typically do all the things you could do with it when you bought it.

  164. This isn't a problem by bellevueGeek · · Score: 1

    I used my 15 gig ipod for about 2 months with my xp box until my g5 came. I had no problems I just reformatted with the ipod update utility which wiped and restored it to factory cleanliness (minus a few scratches).

    Someone with windows could format their ipods the same way but in reverse. A simple search on the apple support site yielded these instructions on how to do so.

    --

    All ye all ye outs in free!
  165. Re:Err WTFark are you spewing forth? by Martin+Blank · · Score: 1

    And in which case he would be comparing dissimilar OSes, as Windows 2000/2003 servers run $1000 at the low end, IIRC.

    --
    You can never go home again... but I guess you can shop there.
  166. A similar thing happened to me... by deep+square+leg · · Score: 1

    ... when I tried to use my Windows FAT32 ipod on a Mac. What was happening is that the software uses different libraries on windows or on mac, and the ipod software was corrupting it by overwriting the old library. The newest version of iTunes on mac will warn you that it will overwrite the old library, but obviously the windows version doesn't give this warning yet.

  167. Re:Perhaps you should have read the manual or the by Anonymous Coward · · Score: 0
    But the bottom line is that nobody should ever have used a Mac iPod on a PC in the first place.
    That's idiotic.

    I have a first-generation 5GB iPod for Mac that was given to me as a gift. I run Red Hat on my desk, so I found gtkpod and gnupod to make it work. I have since formatted back and forth between Win and Mac filesystems (recently got a G4 Powerbook) several times as a test, and it works fine. There should therefore be no reason at all why an iTunes update would corrupt the firmware irreparably, as it appears to have done from the posters' descriptions, aside from buggy or sloppy programing. (Or malice.)

    As far as I can tell, the only difference between the two "versions" of the iPod is the filesystem with which the drive is formatted (HFS+ for Mac, VFAT for Win). Other than that, the hardware is exactly the same. (If you think about it, making two different types of hardware would have been prohibitively expensive from a manufacturing standpoint.) Unless someone can provide specific hardware details to the contrary, I'd say Apple is definitely screwing the pooch here.

  168. Broader industry problem... by rdean400 · · Score: 1

    Sounds just like a problem I had with an HP scanner. I bought an HP ScanJet (think it was a 2200C) scanner last October, and it was working just fine with my Windows 98 setup at the time. I installed XP in February and the drivers on the CD bundled with the monitor sent commands that caused the scanner to push the scan head beyond its tolerance. HP denied their drivers were at fault, and even if it was their drivers, the scanner was out of warranty so they wouldn't talk to me without me paying $25 for the privilege anyway.

  169. Re:so clueless. by Xerithane · · Score: 1

    The only problem the ipod has is that it's non-free.

    Most people in a capitalist society would call that a feature.

    --
    Dacels Jewelers can't be trusted.
  170. Re:Mac Zealot Translator a go-go! by Arker · · Score: 1

    "MacOS X is everything Linux wants to be."

    OK, I actually agree with you on this. Linux doesn't want to be anything, and in a lot of ways it's better than any MacOS.

    "Apple hardware is for real computer lovers."

    You're way offbase on that one. It is very nice hardware, and the one-button mouse crap is a myth, admittedly one that is based on facts, but those facts are long past. Macs work just fine with any fancy mouse you want to throw at them. I have a logitech optical for gaming, and a trackball that's nice to ease the wrist strain while working all day, both with several buttons and both work fine on the Mac. The only remnant of the one-button days is that you can still do everything with a one button mouse if you want - because if you click and hold for a bit it's interpreted the same way as a right-click is. Which is actually a very elegant design point - the folks that really do get confused by having too many buttons can get around still, but without inconvencing the rest of us in the slightest.

    "Aqua makes me so much more productive!"

    I'm no Aqua fan, in fact I've been bitching about it since the first pre-release screenshots showed up. It's a steaming pile of... well you know. But it's still better than Windows in every way, and a lot less confusing for the 'typical user' than trying to setup a consistent X-Win system.

    "OSX shows that Apple is committed to open source."

    You're right, it shows nothing of the sort. But they still do deserve a little applause for releasing Darwin and fixing the license up, it's not a bad thing, although I have seen one or two people exagerate it as you're portraying.

    "You get what you pay for with Apple hardware."

    As another poster already pointed out, your 'facts' on this one were sheer fiction.

    "...blah blah MHz myth blah..."

    Your 'facts' on this one are just as bad, or maybe even worse. The G5s can keep up with the 3ghz P4 just fine, thank you, and blow them out of the water on code that's properly optimised for them, all the while using less electrity and making less heat.

    --
    =-=-=-=-=-=-=-=-=-=-=-=-=-=-
    Friends don't let friends enable ecmascript.
  171. Re:Sigh by Jon+Abbott · · Score: 1
    If one can't 17MB files to an iPod, how is one supposed to play the greatest psych-rock song ever?Seems like a pretty bad design flaw to me.
    Ocelotbob, we meet again! I spoke to you many months ago about my cross-country road trip... It went really well! Anyway, as for the 17MB thing, it was only a joke. Lots of people have been posting the same anti-Mac troll lately, saying that they are having trouble copying a 17MB file on their Mac... See here for similar joke posting. I was just hinting that the poster may have been trolling in a similar fashion... The iPod has no filesize limitation that I am aware of. And yes, I even have "In-a-gadda-da-vida" stored on my iPod. :^)
  172. Ford's new strategy to sell cars... by ErnstKompressor · · Score: 1

    ...improve them after four years...

    Seriously, Apple made the most recent iPods cross-platform capable out of the box -- I'd call that an improvement over the earlier models...what do you want them to do, go back in time and implant old iPods with the ASICs that will allow them to accept firmware flashing that will allow them to be cross-platform capable?

    I hardly think this ranks as a grand conspiritorial strategy on Apple's part.

    P.S. Getting rid of people who call other people 'zealots' would really save everyone a lot of time in the future...

    --
    We apologise for the fault in this post. Those responsible have been sacked. -- Signed RICHARD M. NIXON
    1. Re:Ford's new strategy to sell cars... by EvanED · · Score: 1

      Um, check to make sure the iPod is of the right type before doing anything to it? If they don't work on PCs, that's one thing. But that's not the problem; the problem is that iTunes is corrupting something.

    2. Re:Ford's new strategy to sell cars... by zurab · · Score: 1
      ...improve them after four years...


      That does not mean 4-year Ford Mustang is not "compatible" with your new house garage anymore, does it? Choose a better analogy.

      Seriously, Apple made the most recent iPods cross-platform capable out of the box -- I'd call that an improvement over the earlier models...what do you want them to do, go back in time and implant old iPods with the ASICs that will allow them to accept firmware flashing that will allow them to be cross-platform capable?


      Well, I simply pointed out that there is 3rd party software that works with Mac iPods on Windows. If 3rd parties can do it with relative ease, it should be trivial for Apple. But, maybe, Apple feels they will sell more iPods if they brand them differently, which is fine as long as previous iPod customers just suck it up and play along. Again, I think if it results in a lot of backlash, maybe they'll issue a fix.

      I hardly think this ranks as a grand conspiritorial strategy on Apple's part.


      I don't see it as a conspiracy - just a marketing strategy.

      P.S. Getting rid of people who call other people 'zealots' would really save everyone a lot of time in the future...


      "Getting rid of people"? Shoot or hang? Hitler saved a lot of time this way too.
  173. Re:so clueless. by Graff · · Score: 1
    Good luck tranfering your music to the next generation toy unless you buy the new toy when it's very expensive and you keep up with new Mac or Windoze OS's.

    You're right because it's so damn tough to burn those songs out to a CD and rip them back as MP3, WMA, or whatever. It's also so damn tough to get one of the dozens of programs that capture the raw audio coming out of iTunes and encode it into another format.

    Oh wait, that was sarcasm for those who are sarcasm-impared. It is the easiest thing in the world to convert an Apple encrypted AAC file to whatever format you want. The fact is that Apple's encrypted AAC files just barely have any DRM attached to them. It's just enough to appease the record industry and allow Apple to sell music, while really not stopping you from doing whatever the hell you want with it.

    Face it, short of going out and buying physical CDs for a premium price (which is even worse if you only want 1 song off the album) you are not going to be able to get much music legally without some sort of DRM. Apple's iTunes Music Store has the least invasive DRM of all the stores out there and it's very unlikely that anyone will top it.
  174. No, this is pretty serious by siskbc · · Score: 0, Troll
    Expecting a Mac iPod to work with Windows is silly.... might as well try to install windows on your macintosh without emulation and then be surprised.

    There is no story here.

    Not silly when apple claims windows support for iPods, unless you have had your head in the sand (or, uh, elsewhere ;>) and haven't seen their TV commercials to that effect. They support windows, and using their device with windows fries the device. That is not acceptable, I don't care who the the vendors of the OS and device are. If older iPods simply weren't able to interface with windows, that would be one thing. Actually having them fail in permanent fashion is quite another.

    Switch things around - if MS made a device that fatally shit itself when interfacing with Mac OS, you know that you, me, and most other people on this site would be screaming bloody murder about MS, all the while laughing at the fools who bought the device.

    In the name of avoiding hypocrisy, Apple now deserves the same contempt we'd be heaping on MS for the same feat.

    --

    -Looking for a job as a materials chemist or multivariat

    1. Re:No, this is pretty serious by Ironica · · Score: 1

      Not silly when apple claims windows support for iPods, unless you have had your head in the sand (or, uh, elsewhere ;>) and haven't seen their TV commercials to that effect.

      Apparently, it's possible to learn almost as much from reading /. as from watching commercials, because by this point I'm quite well aware that first-generation iPods, such as the one this guy was using, didn't support Windows. And that's without any paid advertising at all!

      They support windows, and using their device with windows fries the device.

      Not even close.

      Newer iPods support Windows. He was using an older one that doesn't. Using the device under Windows worked fine for him, when he was using software that provided a workaround to the filesystem incompatibility. iTunes does not provide this workaround, and so the device could not play any of the tracks *downloaded from iTunes*. Apparently works fine for other tracks, though.

      --
      Don't you wish your girlfriend was a geek like me?
    2. Re:No, this is pretty serious by siskbc · · Score: 1
      Newer iPods support Windows. He was using an older one that doesn't. Using the device under Windows worked fine for him, when he was using software that provided a workaround to the filesystem incompatibility. iTunes does not provide this workaround, and so the device could not play any of the tracks *downloaded from iTunes*. Apparently works fine for other tracks, though.

      It *used* to. It seems not to now. That's the crux of the argument. Reinstalling firmware didn't work. And that's pretty inexcusable.

      --

      -Looking for a job as a materials chemist or multivariat

    3. Re:No, this is pretty serious by evil_liam · · Score: 1

      uh uh. It did play the stuff that was on it before... but I figured it to be just a glitch and re-installed the firmware (yes, on my mac, before anyone jumps down my throat) And now it won't play anything I transfer.

  175. Re:Perhaps you should have read the manual or the by Anonymous Coward · · Score: 0

    Wow man... you have some serious issues. Hopefully by the time you're old enough to drive a car you'll have outgrown the angry idiot stage of your life.

  176. Re:Sigh by ocelotbob · · Score: 1

    Ah. Then IHBT. IHL. HAND. Glad to hear your trip went well, though.

    --

    Marxism is the opiate of dumbasses

  177. Anecdotal evidence... by ErnstKompressor · · Score: 1

    "I've been holding off on getting a new iPod for exactly the reason that Apple only cares about the first sale"

    I find this to be so opposite the experience of myself and a number of aquaintances, not that that negates your experience...My brother-in-law had problems a few months deep with his 2nd gen iPod and Apple replaced the unit two times, until he had one that worked well, no charge. I have had three iPods and not one of them has been problematic. But like I said, anecdotal evidence at best.

    --
    We apologise for the fault in this post. Those responsible have been sacked. -- Signed RICHARD M. NIXON
    1. Re:Anecdotal evidence... by Anonymous Coward · · Score: 0

      Spoken like a true fucking fanboy. You bought 3 fuckin' IPods? Lame.

  178. Re:Perhaps you should have read the manual or the by milkman_matt · · Score: 1
    As others pointed out, this is likely a strategy by Apple to sell more iPods that are now "compatible".

    As others have also pointed out, it seems that the newer iPods all ship with software to format an iPod so that a Windows machine will recognize it (I understand that this software is also downloadable from apple.com?).. So I don't see this as a stunt to sell more units.

    And yeah, as you stated, there's some software that allows Mac only iPods to run on windows, I can't vouche for how stable that software is compared to iTunes, nor can I vouche for any of the other specifics, so i'll just leave it at the fact that there's a Mac iPod, and a Windows iPod, so pick the one that best suits you.

    -matt

  179. Re:so clueless. by EvanED · · Score: 1

    "A chepo 64MB Compact Flash card will play more than an hour of music. A 1 or 2 gig card will carry more than half of your music collection, in all free formats as easy to move as coppying files."

    My music collection is 12 gigs. And that's just what I have ripped legally off CDs I have. Most is at 192 kbps. And yes, I can tell the difference between that and even 160.

  180. http://www.ephpod.com by Anonymous Coward · · Score: 0

    http://www.ephpod.com

    ephpod > itunes
    ephpod > musicmatch

  181. Re:Perhaps you should have read the manual or the by balbeir · · Score: 0, Troll

    They have electricity in china now ????

  182. A Similar Problem by BlueTooth · · Score: 1

    The new iTunes also broke my ability to use Music Match with my v2 iPod on Windows. More specifically, it seemed to delete the old iPod manager application and replace it with a service. Fine by me, except that Music Match isn't compatible with the new service.

    Uninstalling iTunes and reinstalling the old manager (available only on the iPod driver CD) fixed things up.

    I was hoping that I could use both iTunes and Music Match, but for now I think I'll stick with Music Match. Its a little harder to use, but can do a hell of a lot more (Supertagging, ripping at greater than 2.5x, etc.)

    --
    SPAM
    1. Re:A Similar Problem by NaugaHunter · · Score: 1

      This is a known issue with Music Match, though the cause is debatable. 1) Having two handlers watching for the iPod causes irreconcilable problems, so iTunes disables what would conflict out of altruism. 2) They didn't notice that this happened. 3) This didn't need to happen, but they wanted it to.

      Personally, I think 1) is most likely, since they require running code to watch for on iPod to be plugged in and then launch the frontend and connect to it. The obvious followup question would be 'Why not give an option to switch which is running?' The nice answer to that is they didn't have time develop a method the worked reliably and was easy to use. The likely answer is that they thought, logically (in their view), if you want to use iTunes to buy music, it only comes locked-AAC, so if you have an iPod you have to use iTunes. There's also the Keeping it Simple factor. Yes, power users would probably want to use what they've been using, but since they intend for people to get hooked on iTunes and then buy the iPod their reasoning is valid. I haven't seen anything but I'm guessing iTunes is replacing MusicMatch in shipping iPods for Windows.

      --
      R: That voice. Where have I heard that voice before? B: In about 365 other episodes. But I don't know who it is either.
    2. Re:A Similar Problem by BlueTooth · · Score: 1

      I too assume iTunes will begin to replace MusicMatch, if only to save on liscensing costs of MusicMatch (my iPod is three days old, but still came with MusicMatch). The interesting thing, and the reason why I assumed it couldn't hurt to try out iTunes in the first place, is that the original iPod manager has a small interface accessed by tray icon allowing you to choose a home application for when the iPod docks, but now they seem to have removed this functionality with iTunes 4! Also intersting is that if you ask MusicMatch to go to the web to look for player plugins, there is one for the "iPod" but the "iPod 2" link isn't active and simply says "Coming Soon"...oh well.

      --
      SPAM
  183. Re:Perhaps you should have read the manual or the by EvanED · · Score: 1

    "Does anyone remember buying pre-formatted 3.5" floppy disks? They would say "for Mac" or "for Windows" on the box, right? Again, poor driver support, right?"

    Yes, I remember those disks. I also remember using said disks in Macs without a problem for at least a few years. I also "remember" CD-Rs. And remember no problems with getting the opposing system to read them. I also "remember" flash drives. And remember... well, you get the idea.

    Why couldn't Apple use a filesystem that both machines know?

  184. HOW ABOUT....LIE ABOUT IT??? by Anonymous Coward · · Score: 0

    LIE...tell them it just stopped working, and don't give details. Maybe they'll give you a new one. Works with DELL....

  185. now that this has degenerated to tech support... by Anonymous Coward · · Score: 0

    and I'm posting anonymously so I don't look like an idiot... I have a second generation 20 GB iPod that I just reformatted for use with Windows (since I no longer have a Mac). What I want to know is, now that my iPod is re-formatted, how do I get the firmware release 1.3 re-installed? (The 2.0 release is incompatible with this iPod) Can this be done using my Windows XP machine? And, if not, can I hook the iPod back up to a friend's Mac, and install the firmware, even though the iPod is now formatted under the Windows file system?

  186. Re:Err WTFark are you spewing forth? by Anonymous Coward · · Score: 0

    God I love it when I get to meta-moderate anti-ms moderators.

  187. You could fix it if you wanted. by Squeedle · · Score: 1

    To Cliff:
    First, I'm a lot less suspicious of Apple's motives than I am of yours.

    Here are the actual steps to solve your problem, Cliff, if you really are interested in just getting your old iPod to work on Windows with iTunes. I just now verified this works on my Windows XP with powered FireWire and an original iPod, bought before Windows was supported (in fact, I'm listening to it as I type this):

    1. Download the 1.3 Windows updater for iPod. It's a setup.exe file. Here's the URL:
    http://www.apple.com/ipod/download/
    You'll have to login using your AppleID. Don't have one? It's free. Create one.
    2. After you restart your machine, launch the Updater by going to the Start Menu and selecting iPod->System Software 1.3->Updater.
    3. Connect the iPod and wait for the Restore button to become active.
    4. Press the Restore button. This will make it a FAT32 (aka Windows file system) iPod.
    5. When prompted, disconnect, then reconnect the iPod and let it update itself.
    6. When the iPod gets back on the desktop, launch iTunes and sync away. Your iPod should now play songs as well as sync them.

    Windows doesn't support HFS+ (aka Mac file system). Apple can't control Microsoft, and they can't control third parties that try to add HFS+ support to Windows, either. So, if you don't own a product, should customers expect you to support it? No. It's not your product. MediaFour's XPlay, which you said you used, relies on their own driver for HFS+ support. If you bought an **original** iPod, you knew this, and you also knew use of Mac iPods on Windows wasn't supported. I don't see how you possibly could not have.

    --
    Love, Squeedle
    1. Re:You could fix it if you wanted. by evil_liam · · Score: 1

      I know I know. See, what I was actually doing was asking for help, to see if anyone knew why this happened and what I could do. Thanks to anyone who actually tried to help and didn't call me an idiot who drinks bleach, walks into walls and/or has sex with bears.

  188. Re:Perhaps you should have read the manual or the by Ironica · · Score: 3, Insightful

    There are programs that allow Mac-only iPods to work on Windows, and other OSes. There is no excuse for iTunes not being able to do the same. And no, it's not about "just working" on a Mac - it's about "just working" with iTunes, whatever OS Apple decides to port it to.

    There is a perfectly good excuse. Apple chose not to include this feature. Why? I dunno, maybe it would have been a good one to include. But maybe it caused other problems with the software, or their UI guys said it would just confuse people who couldn't use their old, out-of-the-box Mac iPod software on their Windows machine.

    If you want to say "Hey, this is a feature Apple should have included," go ahead, but don't act like it's a bug that they didn't.

    --
    Don't you wish your girlfriend was a geek like me?
  189. Re:Sigh by Anonymous Coward · · Score: 0

    By replacing key os files with shit apple wrote, dumbass. I could do the same thing with any OS.

  190. Obviously... by rixstep · · Score: 1

    ... you now have to buy a new iPod every year, just like you do with OS X.

    But let's support 'em, people!

  191. bad PR.... by s33l3t · · Score: 0

    " When I called Apple, they stated that they simply don't support the use of the older Mac iPods on PC's and are not responsible, even though they admit that it was their own software that caused this." you think that apple would be a more responsive to the problems customers are having, that sounds like really bad Public Relations that could backfire on them. I has been said and i find myself doing this also, if you have a bad experience with a companies product and the situation is not resolved, the consumer is likely to tell at least 10 others of their bad experience, and those 10 will pass that info on with time also, and so on. what a domino effect! if i was apple id find a good way to reverse this before it happens.

  192. So? by canajin56 · · Score: 1

    iTunes files have DRM so you can't spread them around, which they HAVE to or they wouldn't be allowed to do it. Obviously the drivers don't transfer the DRM info properly. The iPod isn't broken or fried. It just doesn't play DRM'd files that it hasn't been told it is allowed to play! Apple should NOT be responsible for third party drivers that don't work properly! When you bought the damn thing, it was quite clear about requiring a Mac.

    --
    ASCII stupid question, get a stupid ANSI
  193. Same thing with MMJB and a mac. by Anonymous Coward · · Score: 0

    I had this same thing happen with my 3rd gen 30GB ipod when I uploaded the songs using MusicMatch on the PC and then connected to the Mac. I had to reformat and use either one or the other.

    I never did get a resolution to the problem - I just assumed that the different platforms corrupted the database on the ipod.

  194. THEIR software breaks THEIR hardware... by RiffRafff · · Score: 1

    ...and they disavow any responsibility? WTF?

    --
    "I might have made a tactical error in not going to a physician for 20 years." -- Warren Zevon
    1. Re:THEIR software breaks THEIR hardware... by Little+Brother · · Score: 1

      Um, considering that it is being used on a system that it was NOT designed for. OF COURSE they disavow any responsibility. To do otherwise would be irresponsibile. Now they COULD be nice and try to help, even though it wasn't their fault. But that's another issue.

      --

      Little Brother, watching the watchers

  195. Is this macosxhints... by jeffasselin · · Score: 0

    or Slashdot? I must have hit the wrong button somewhere. Where can I give a trolling moderation to the posting?

    --
    If he explores all forms and substances Straight homeward to their symbol-essences; He shall not die.
  196. Re:Perhaps you should have read the manual or the by IM6100 · · Score: 1


    Well, you see, there's this 'forked' filesystem. There's a data fork, and then there's a resource fork. It's better. Because it's... just... well, it's better. Take our word for it. We've built a filesystem where any files you have on it break if you move them to any other kind of filesystem. Because you should know better than to venture off of Macintosh.


    --
    A Good Intro to NetBS
  197. Re:so clueless. by black+mariah · · Score: 1

    Actually I think it's "Most people in any society, anywhere, just don't give a rat's ass."

    --
    'Standards' in computing only impress those who are impressed by things like 'standards'.
  198. Ephpod may be a decent solution by kobotronic · · Score: 1

    I experienced the problem with every track appearing truncated to zero seconds after I lent my PC iPod to a Mac person who connected it to iTunes, hoping to loot some of my vintage DJ mixes. iTunes fucked it up, stupid program. On my PC I used Ephpod, which didn't manage to restore the fucked up files, but at least it could re-generate a working file system so I could copy the songs in anew and things kept right on working. Ephpod is nice also because it lets you share music files without the DRM bullshit.

  199. Worked for me by Anonymous Coward · · Score: 0

    I have an original 5GB ipod, just installed iTunes for windows, formatted it for windows and imported the music...works like a champ.

    I took a chance...i haven't used the iPod since my 15" pb died :(

  200. Hypocrites by Further82 · · Score: 1

    Why is it that every single post in this thread that casts any doubt on Apple is modded as troll or flamebait while anything and everything for them or against Microsoft (which really has no place in this story) gets bonus points. I know slashdot is biased but not that biased.

    Face it, Apple has a history of screwing users of their older products. Every significant upgrade to their computer hardware or OS required people to purchase new software. And people wonder why Apple computers aren't that popular. Apple is just lucky they have a fan club that will instantly gobbel up anything that comes out of Steve Job's ass (example, the LSD inspiered crapolicous original iMac).

    This is not a case of Windows iTunes simply not supporting old iPods, its a case of them breaking old iPod's perminatly. If Apple programers had any sense they would make it so iTunes tells you it does not support your iPod and prevents it from interfacing with it at all. Yes Apple says these old iPods are not for use with Windows, but I don't remeber seeing a Surgeon General's Warning on the side of the box making it obvious that using them with Windows would be hazardous to their health. Considering USB Firewire AND iTunes is the same for Windows as it is Mac, its not such a stretch that some undiscerning non-computer nerd will plug thier iPod into their PC, load up iTunes and expect things to work. Apple is supposed to make easy to use fool proof software right? So this is somthing that they should have accounted for.

    Now lets compare iPod's behavior with my cheap 128mb Nomad MuVo. iPod must be formated to work with either Mac or Windows, cannot work with both at the same time, older iPods do not work with Windows at all and can apprently break if plugged into a windows box. MuVo works with both Mac and PC simultaneously and most likley Linux too. iPod requires proprietery software to install and run which can be a major pain in the ass if you want to use it on a friends computer. MuVo works on virtually every computer with a USB drive with no software or drivers to install, simply shows up as a Removable Disk Drive. iPod requires that you buy additional hardware just to store pictures on it, much less other files. MuVo allows you to store whatever the fuck you want on it right out of the box.

    So the way I see it, the iPod is a really great peice of hardware that is crippled by crappy Apple software, most likley on purpose. It's ironic that so many Linux-thumping slashdoters who are all up on Open software praise Apple, a company that is just as proprietery and close minded as Microsoft, perhaps more so.

    1. Re:Hypocrites by Trurl's+Machine · · Score: 2, Informative

      iPod requires that you buy additional hardware just to store pictures on it, much less other files. MuVo allows you to store whatever the fuck you want on it right out of the box.

      And so does the iPod. You can indeed store whatever the fuck you want on it right out of the box. Mine right now stores a full backup of my home directory, including all the photos of my iPhoto library. You need additional hardware to read the photos directly from memory card. Can your MuVo do it right ot of the box? Errrm, can it do it at all?

    2. Re:Hypocrites by Further82 · · Score: 1

      Yea I guess I was wrong about that one. Errrm, the rest of my points still stand.

    3. Re:Hypocrites by Anonymous Coward · · Score: 0

      "This is not a case of Windows iTunes simply not supporting old iPods, its a case of them breaking old iPod's perminatly"

      Not only is it not broken permanently, it isn't even broken anymore.

  201. you have good ears and bad software. by twitter · · Score: 1

    You can tell the difference between 192 kbps and 160 kbps but don't use variable bit rate encoding? Your encoder must suck. Move up to ogg and reduce the size of your music files by half. I can't tell the difference between my CDs at 100 kbps average.

    --

    Friends don't help friends install M$ junk.

    1. Re:you have good ears and bad software. by EvanED · · Score: 1

      My RioVolt player doesn't do OGG. I don't use variable bitrate because I've found that it's not as predictable. I can encode at 192 and be pretty much assured at its quality, but with VBR I've had some issues where parts dropped in sound quality even at higher settings, so I'd have to essentially listen to everything to make sure the encoding went okay. I like to jump around in my collection, so this is not a nice option.

  202. Silliness abounds... by Anonymous Coward · · Score: 0

    The first generation 5 gig iPod was not Windows compatible. No. Never was. Period. If you got it to work, you were lucky, but not supported. The second generation iPod came in 2 versions, one that was Windows compatible and one that was Mac compatible. One intended for one system is not supported to work with the other system. Third generation dual compatible iPods can't just be switched back and forth between a Mac and a Windows machine. An iPod formatted for Mac must be reformatted to work on a Windows machine (Windows does not understand the HFS+ file system). And a iPod formatted for a Windows machine has to be reformatted to be used on a Mac. This is all in the documentation from Apple. Its nuts to blame them for this problem. They didn't support it then and they certainly aren't gonna support it now. Its just another example of "I made a mistake, now I need someone to blame" syndrome that seems to be the rule of thumb these days.

  203. How an iPod works by 2nd+Post! · · Score: 3, Insightful

    The iPod has 32mb of ram.

    Into that ram it loads an index, a database, containing all the song information on all the songs: The metadata, the ID3 information, the playcounts, the volume and EQ settings, the ratings, the notes, the extra album info, comments, everything.

    It is *because* of this file, this index, this database, that the iPod has a UI par exellance, the most usable, friendly, fast, and efficient UI on any MP3 player.

    All iTunes does, in copying music to your iPod, is create a bunch of *normal* folders (which the Finder can do) onto the iPod, and copy the iTunes generated (no even encrypted!) database file onto the iPod (which the Finder can do as well). It's all regular HFS+ or FAT32 files, no voodoo, no magic.

    So no extra software is necessary to make the songs playable, but extra software is necessary to make the iPod usable.

    If this doesn't make sense, download iTunes, import several thousand songs into it, and use it (ID3 tags, metadata, and everything) for a week. This is *exactly* how the iPod works. Without that very same data used in iTunes, the iPod would be useless (try manually navigating 8.000 songs in a flat, unstructured, list!). iTunes generates several hierarchies through which you can navigate your iPod:

    Artists->Songs
    Albums->Songs
    Songs
    Genre->Alb ums->Songs
    Composers->Songs
    Playlists->Songs

    All iTunes does is *generate* those structures. You need *something* to generate those structures. Of course, the standard response to the iTunes/iPod naysayer is "I want to create my own genre/artist/album hierarchies in The Finder/Explorer damn it!"

    Yeah, feel free, I guess. Me, I enjoy letting iTunes do it for me, and all I have to do is 'click, click, scroll, click' and enjoy.

  204. bullshit. by twitter · · Score: 1
    You're right because it's so damn tough to burn those songs out to a CD and rip them back as MP3, WMA, or whatever.

    Going digital to analog and back might not give you the quality you expect. This, of course, is what the makers of DRM want to force on you. Distribute in crummy and lossy formats that don't copy perfectly. It's a perversion of available technology.

    The fact is that Apple's encrypted AAC files just barely have any DRM attached to them. It's just enough to appease the record industry

    It's enough to appease the record industy because they can tighten the screws later. They first have to move people to crappy formats and make them think they are gaining something before they take it all away.

    Face it, short of going out and buying physical CDs for a premium price ... you are not going to be able to get much music legally without some sort of DRM

    Nonsense. People are already providing music that's more reasonable. DRM is unreasonable because no one asked for it and it breaks. The artists themselves are rebelling.

    Would you please provide me one good reason not to use free software? All of the above is circular - use it because you must. I've yet to see any advantages of DRM and encumbering new technology with 100 year old limits and more.

    --

    Friends don't help friends install M$ junk.

    1. Re:bullshit. by Talez · · Score: 1

      Going digital to analog and back might not give you the quality you expect. This, of course, is what the makers of DRM want to force on you. Distribute in crummy and lossy formats that don't copy perfectly. It's a perversion of available technology.

      You mean going from digital to digital and back.

      It's enough to appease the record industy because they can tighten the screws later. They first have to move people to crappy formats and make them think they are gaining something before they take it all away.

      And if they tighten the screws later you can stop buying the label's music and start buying independent music with the same old non-DRM that you're used to.

      Nonsense. People are already providing music that's more reasonable. DRM is unreasonable because no one asked for it and it breaks. The artists themselves are rebelling.

      Really? So I guess the 150 people from the indy record labels were just there for punch and pie.

      Would you please provide me one good reason not to use free software? All of the above is circular - use it because you must. I've yet to see any advantages of DRM and encumbering new technology with 100 year old limits and more.

      Let's see. It appeases the gate keepers while everyone figures out a better way of doing things? I know everyone loves to plug the caring and sharing underdog but the fact is the major labels hold the people and the expertise that makes music sell and they also have the huge back catalogues that the people want to buy.

    2. Re:bullshit. by DeadScreenSky · · Score: 1

      You mean going from digital to digital and back.

      I think you mean going from lossy digital to a different lossy digital. That would maybe sound a little better than lossy digital to analog to more lossy digital, but just because it sounds less crappy doesn't mean it still doesn't sound like crap. You lose sound quality with every conversion - especially with a 2nd+ generation 'copy'. (Music compression level also goes to hell, too.) Transcoding between lossy formats, even with no analog inbetween, is simply not a true copy that we refer to when we talk about digital copying. It is more like cassette tape to cassette tape copying, which is exactly why the RIAA doesn't mind this 'restriction'. You lose nearly all benefits of digital music files, other than the convenience of storage choice (which is admittedly still nice, but I honestly could care less if I lose the freedom I have with CDs).

      It is amazing how many iTunes fans apparently have no real understanding of distributed digital music technology - transcoding between lossy formats is bad, okay? Buy some better speakers or get your ears checked or SOMETHING. And whatever you do, please don't pollute the various file-sharing networks with your terrible sounding transcoded garbage, or at least put a warning in the filename ("WARNING: TRANSCODED BY SOMEONE WITH MAJOR HEARING AND/OR TECHNOLOGY COMPREHENSION PROBLEMS!").

      --
      There is no excellent beauty that hath not some strangeness in the proportion. -- Francis Bacon
    3. Re:bullshit. by Lars+T. · · Score: 1
      Would you please provide me one good reason not to use free software?

      Errm, the quality of the product. Yes, I dare say that some free software plain sucks. Being free is not a good reason to use it.

      --

      Lars T.

      To the guy who modded me down from perfect to terrible Karma - Apple haters still suck

  205. Re:Perhaps you should have read the manual or the by zurab · · Score: 1
    There is a perfectly good excuse. Apple chose not to include this feature. Why? I dunno...


    So, what's the "perfectly good reason" if you don't know? Again, some have suggested that they wanted to sell new and more expensive iPods. Is that a good reason? For some, maybe. For previous customers - not really. Maybe Apple is counting, and rightly so, that their existing customers will just suck it up and stay with them anyway even though they got screwed in the marketing process. Or, maybe, if they see a lot of backlash coming on, they'll fix iTunes.
  206. Re:Maybe....Just MAYBE... by smitty45 · · Score: 1

    I can't get 40 gig of files on any other device less than 5 x 3 inches, and fit it in my pocket.
    Can you ?

    With your same reasoning, a Tablet PC is also a piece of crap not worth the money either. But you paid for one, didn't ya ?

  207. Re:Perhaps you should have read the manual or the by Gojira+Shipi-Taro · · Score: 1

    Please.

    If Apple recognized there was a problem here, they should have put failsafes into their software. If iTunes/WIndows detects one of the old iPods, it should warn the user and not make changes. It should NOT hose the hardware.

    Apple is Liable. They damaged hardware they manufactured, and could easily have TESTED against, with their own software. It is 100% their fault, and "warranty disclaimers" in the EULA will not hold up in court when the class action suit fires up.

    Next time they should consider hiring a QA department.

    The content over at the Apple site is just pathetic on this topic. A bigger set of kissers-of-the-ass-of-Jobs I have never seen.

    I love my iBook, but stuff like this makes me ashamed that I support Apple at all...

    --
    "Oh my God. This is terrible. This is the end of my Presidency. I'm fucked."; ~ Donald J. Trump
  208. Re:Perhaps you should have read the manual or the by zurab · · Score: 1
    As others pointed out, this is likely a strategy by Apple to sell more iPods that are now "compatible".

    As others have also pointed out, it seems that the newer iPods all ship with software to format an iPod so that a Windows machine will recognize it (I understand that this software is also downloadable from apple.com?).. So I don't see this as a stunt to sell more units.


    Well, I don't own one, but new iPods should work with both Windows and Macs - no extra formatting necessary - at least that is my understanding. If that's not so, and users need to re-format their iPods to switch OS, then I take my original claim back. But if I am right, then such compatibility would be a great selling point to older iPod users.

    And yeah, as you stated, there's some software that allows Mac only iPods to run on windows, I can't vouche for how stable that software is compared to iTunes, nor can I vouche for any of the other specifics, so i'll just leave it at the fact that there's a Mac iPod, and a Windows iPod, so pick the one that best suits you.


    Well, I can't vouch for anything either since it's not my software or my hardware, but Apple could... if they wanted to that is.
  209. Re:File a bug report. Flash firmware. Don't compla by Gojira+Shipi-Taro · · Score: 1

    " So why are you complaining about it on Slashdot, anyway ?"

    Well my guess would be that by putting it a public forum, it actually becomes a PROBLEM for Apple, and something they will have to address.

    Remember, we're talking about APPLE software on Windows causing the problem. Grandma Beth doesn't know anything about Mac only or Windows only. SHe only knows this iTunes thingie is supposed to work with her iPod.

    Oh, I am a ADC member. THanks for the reminder. As a QA engineer, I might just file a bug report...

    Oh wait. Steve Jobs doesn't sign my paycheck.

    He can hire his own damn QA staff. Minimal testing by competent engineers that paid attention to how their products were being used in the wild would have prevented this.

    It's not like there are hundreds of devices to test against (like in my job). There are only what, 3 or 4 variants on the iPod, with a handfull of firmware or software versions?

    Amateur mistake. Not Quality Software at all.

    --
    "Oh my God. This is terrible. This is the end of my Presidency. I'm fucked."; ~ Donald J. Trump
  210. K.I.S.S. by RiffRafff · · Score: 1

    Keep It Simple Stupid.

    Realistically, why would you expect a person to even know the difference between a made-for-Mac iPod and a made-for-PC iPod when they both look identical?

    If two seemingly identical iPods are not expected to operate the same way, why do they have the same connectors? Hell, even being different colors would help here. White for Mac, and black (or blue or red or chartreuse) for PC.

    The bottom line is, even if the operating instructions specifically stated not to use it on another OS, in italics, bolded, and quotated, it should have just refused to load. It should never have BROKEN the hardware to the point where it was worthless with ANY operating system.

    Apple needs to fool-proof it better, and send new iPods to those customers whose Apple iPods were broken by Apple software.

    Anything less tells me not to recommend iPods to anyone.

    --
    "I might have made a tactical error in not going to a physician for 20 years." -- Warren Zevon
    1. Re:K.I.S.S. by Trurl's+Machine · · Score: 1

      Realistically, why would you expect a person to even know the difference between a made-for-Mac iPod and a made-for-PC iPod when they both look identical?

      A computer game CD looks also pretty identical whether it is the Mac or the Windows version. The only difference is just a logo on the box. The same goes with the iPod. Would you really blame Sony for the fact that you can't run Crash Bandicoot for Playstation on your Windows PC?

    2. Re:K.I.S.S. by evil_liam · · Score: 1

      ... this wasn't my issue. I care less whether i can USE it with iTunes, I just didn't want it broken. If you put a PS game in your PC, you don't expect your PC to catch fire... only if you put the PS game in your toaster. It's fixed now. see my other post on how to fix it if you're having the same problem

  211. Same range of hardware? by hayden · · Score: 1
    The range of hardware that Windows runs on using MS drivers is, well almost nothing. The range of architectures that it runs on? Well one with another one (maybe two) in the near future.

    If you're going to be a MS fanboy then it's generally accepted that you pick the good features of Windows, not it's glaring deficiencies.

    --
    Nerd: Derogatory term typically directed at anybody with a lower Slashdot ID than you.
  212. Welcome to the internet by hayden · · Score: 1
    If one guy at the Apple support was in a bad mood and trash talked a customer, you immediately have a story on the front page: "Apple says 'Fuck You' To All Customers".
    That's the wonderful thing about the internet. It's possible for one person to make a big deal about things. If apple aren't willing to train their first level support staff to behave themselves and treat customers with respect then they earn a shitload of bad publicity.
    --
    Nerd: Derogatory term typically directed at anybody with a lower Slashdot ID than you.
    1. Re:Welcome to the internet by Pieroxy · · Score: 1

      That's the wonderful thing about the internet

      Well, there is another wonderful thing about the internet: Don't believe everything you see. Much of it is just crap, evil lies or blatant exagerations. This story, IMO, is of the third kind.

      If from one user telling you that Apple support told them "Fuck You", you believe that it is the corporate position of the company, then keep on reading and believing slashdot. And if you think that it is fair to have stories popping up about it all over, then you're just not better.

  213. Re:Sigh by Jon+Abbott · · Score: 1
    Ah. Then IHBT. IHL. HAND. Glad to hear your trip went well, though.
    I'm sorry that you hear blue trees... I must admit though that I'm unsure what this has to do with internet header lengths... But, as you say, handy acronyms never die. :^)

    Back to the pseudo-topic, we had an excellent time in Elephant Butte, NM. It was the most serene place out of the entire 6,000 miles we drove. I can email you pics if you'd like, but they won't truly capture the serenity we experienced. Didn't make it through Albuquerque, as we had planned -- we ended up taking US-60 and visiting the VLA near Magdalena instead. It was a real nice drive, as almost nobody was on the road. They were shipping in a new satellite dish on top of two huge trucks when we were leaving the VLA -- even though the dish shipment was split into two halves, each half took up both lanes of the road!
  214. Put that 1st generation in a museum case... by Anonymous Coward · · Score: 0

    ...and get yourself a new sleak 40 GB iPod. It will hold more music, do more things, play more games and double as a portable firewire drive. And look better to boot.

  215. Apple invented FireWire by nullard · · Score: 1

    Actually Apple invented the FireWire standard to replace SCSI back when the average PC was running DOS. They didn't start using it until the later '90s, but it is an Apple product.

    --


    t'nera semordnilap
    1. Re:Apple invented FireWire by Anonymous Coward · · Score: 0

      Yeah, that explains a lot on why a third party company can do things they can't.

  216. Mostly true... by Anonymous Coward · · Score: 0
    ...but this is false: iPod requires that you buy additional hardware just to store pictures on it, much less other files. MuVo allows you to store whatever the fuck you want on it right out of the box.

    Actually it requires extra hardware to read pictures off of CompactFlash cards, which is understandable. The device itself acts just like your MuVo does, it shows up as an external harddrive, and you can put whatever you want on it. The only weird thing is that the music is hidden, but that is something anyone with more than a novice's experience with computers can work around. There is no limitation on the visible part of the drive though. I have even heard of people installing the Mac OS on their iPods and booting off of them from OpenFirmware.

    Also, it does not require proprietary software. Well, maybe officially, but there is plenty of third party stuff that can be used to access the iPod, even in Linux.

    Anyway, I do think that Apple's stance on this issue is in poor taste. They should have forseen the fact that a normal computer user might be rightly confused by the whole thing since iTunes is now available and claims to support "The iPod." in general. People shouldn't be expected to understand what incompatible firmware, hard drive formats, and other such things mean.

    1. Re:Mostly true... by Further82 · · Score: 1

      ok well I stand mistaken, obvioulsy I've never actully owned an iPod... Seems that Apple holds a grudge against Windows, and rightly so, but it shouldnt affect their busnisess discisons considering the amount of money they stand too lose if Windows users don't use their product. With all the Windows bashing going on at Apple I wonder how they'd feel if MS decided to stop making Office for OSX. Somehow I think that if this same problem happend with older iPods on Macs or with older versions of the OS, Apple would be happy to help.

  217. Re:Perhaps you should have read the manual or the by Anonymous Coward · · Score: 0

    Really? My word doc won't work if I move it to my PC?

    Crap. I'd better stop doing that then, because I've done it successfully for, what, 10 years now?

    Oh, wait, let me guess - you wanted to run your Mac APPLICATIONS on your PC. Aw, poor baby, have to go out and spend money like the rest of the world.

    Such delusions must, eventually, be crushed. Some people come to accept the world as it is. Others spend countless hours railing against the world, thereby insuring that they can accomplish nothing meaningful. A select few, however, accept the world and try to change it for the better, if only a little.

  218. Re:Perhaps you should have read the manual or the by Anonymous Coward · · Score: 0

    Hmm. Let me think.

    Is it because FAT32 sucks ass?

    Because Microsoft has a long track record of taking their established standards and turning them on their heads the minute which feel threatened (see the history of Samba if you need a referesher on this point)?

    Do I really need to go on?

  219. Re:Err WTFark are you spewing forth? by zhenlin · · Score: 1

    Curiously, in my country, the MSRP for OS X is RM499.

  220. similar problem by line.at.infinity · · Score: 1

    ive been checking out itunes lately.

    i burnt on a cd-audio an itunes aac file, and then ripped it to an mp3 on my win2k. the original aac was 4:55, the resulting mp3 was 4:55 but complete silence.

    another thing i noticed was with itunes music store they don't have some popular bands including aphex twin, the smashing pumpkins, radiohead, and the beatles.

    in conclusion p2p softares are still a better way for obtaining mp3s.

    also worthy of checking out is rio karma 20. the same hd capacity, about the same physical size as the 20gb ipod. yet cheaper and battery lasts twice as long, plays ogg and its dock has an ethernet port.

    i mean, i like apple's itunes + ipod. they're cute looking and i trust that apple in general makes good products. yet drm is cumbersome, and itune music store is littered with typos and ommissions of bands and songs, and lack of features (sometimes i want to search for albums, not individual songs).

    in conclusion, im torn whther to go the apple way or not. (and their "lamp" iMacs are really cool!)

  221. Why I would keep my iPod mac compatible by SuperKendall · · Score: 1

    The thing about HFS is that you can use characters like " and ? in filenames, which is nice for song titles...

    Why use a worse file system if you don't have to? The current solution works well enough, and there is a way to convert if you need to. And you need to be able to copy files from a users computer to the iPod without munging the filename.

    --
    "There is more worth loving than we have strength to love." - Brian Jay Stanley
  222. Apple will probably fix this by Aqua+OS+X · · Score: 1

    Apple is typically fairly good about fixing problems users -hate-. I wouldn't be shocked to see updated firmware in a week or so.

    --
    "Things are more moderner than before- bigger, and yet smaller- it's computers-- San Dimas High School football RULES!"
  223. Re:Perhaps you should have read the manual or the by Anonymous Coward · · Score: 0

    A select few, however,

    Bwa ha ha ha ha....

    Yep. The 'leet Mac users will prevail.

    *snort*

  224. Re:Perhaps you should have read the manual or the by pla · · Score: 2, Insightful

    Again, poor driver support, right?
    The iPod is a drive... it's formatted in the file system appropriate to the machine it's used on. Has nothing to do with the drivers or ports.


    Perhaps I look at this somewhat differently, as a firmware engineer (y'know, one of the guys who writes drivers for a living), but I still call it a driver issue.

    Rather than forcing users to reformat their iPods as either FAT32 or HFS, Apple could have taken the simple step of writing an Windows driver to add HFS support. No fuss, no muss, complete interoperability.

    So considering that, I stand by my point, that this entire issue (regardless of which angle you approach it from) boils down to poor drivers. Had Apple done the job correctly, we would not currently need to have this discussion at all.

  225. Re:Perhaps you should have read the manual or the by pla · · Score: 1

    the file system on a mac-formatted iPod is HFS and the file system on a PC-formatted iPod is FAT32. Nothing to do with drivers.

    People apparently don't understand the meaning of "driver", I think...

    If you give Windows the "/SOS" boot flag, it will show you (some of) the drivers it loads on startup. Notice the "ntfs.sys" driver, or "fat32.sys". Nothing stops Windows from also loading an "hfs.sys" as well, except the fact that Apple didn't feel like making life easier for the people willing to shell out $400 on their products.

  226. Re:Will be fixed...like patches and Safari for Jag by Anonymous Coward · · Score: 0

    Sure. Apple will get right on this one, right after:
    - providing the promised Security Patches for Jaguar
    - fixing Firewire 800 problems in Panther
    - providing updates to Safari 1.1 for Jaguar.
    I mean, Apple wouldn't just stop supporting a 3 year old iPod any more than they would stop supporting a 1 year old OS. Right? Right?

  227. Re:Perhaps you should have read the manual or the by Anonymous Coward · · Score: 0

    Please explain why a separate microcontroller system such as the iPod requires a specific host interface when connected through a standard firewire port?

    Is it easier to mount a native filesystem? Sure. Is it necessary? No. Is it good design? Hell no.

    The real bottom line is that it should never have mattered what kind of computer the host was PERIOD .

    Any other company would be excoriated here for tying one of their products to their OS or other hardware for no reason.

    Apple apparently can do no wrong. Even if it means destroying some hardware used "out of spec."
    Seriously, their iTunes software should have AT LEAST warned/prevented use of these devices before "updating" them into oblivion.

    Any takers?

  228. Re:Will be fixed...like patches and Safari for Jag by Pieroxy · · Score: 1

    Well, they have nothing to fix since they didn't break anything. right? right?
    They released a software that doesn't work with the oldest iPods, where exactly is the big deal?

  229. Re:Perhaps you should have read the manual or the by Ironica · · Score: 1

    Or, maybe, if they see a lot of backlash coming on, they'll fix iTunes.

    Them "fixing" it implies that it's broken. It's NOT.

    Ever heard of the bleeding edge? If you buy new hardware when it first comes out, in spite of the fact that it didn't come out yet in the particular flavor you want, usually you expect to have to upgrade or to not get all the functionality you would have gotten if you'd waited. People who bought iPods that actually supported Windows in the first place are using iTunes just fine. Even some people who understand why the first-gen ones don't work right and who have reformatted theirs are able to make it work.

    iTunes is *not broken.* It lacks a feature that XPlay and a few other third-party systems have. You can criticize Apple for not including the feature, maybe, if you want to... but acting like they somehow sinned against their customers is kinda ridiculous.

    --
    Don't you wish your girlfriend was a geek like me?
  230. did you read the Xplay forums.. by Anonymous Coward · · Score: 1, Interesting

    I have. I've also read CNET, and ephpod's website. One of their early warnings was not to convert a Mac-formatted iPod to FAT32--this was before windows ipods. Now obviously you can do it.

    But Xplay also notes that if you use Xplay (ie. let it run in the background and mount iPods), your data will become corrupted. They, (unlike Apple), has an update to fix the issue. But Xplay still does not support Apple's AAC files. According to an exchange I had with Mossberg, having standard AAC file support isn't enough, you must also support Apple's encryption scheme. With that warning, *download the update now.*

    Hilariously enough, they call it an update to improve database consistency. Euphemisms are.. hilarious.

    http://forums.mediafour.com/showthread.php?s=&th re adid=3256
    (update to 1.1.3 first of course, I think this might include the patch.)
    You will also find many threads in the technical forum describing similar strange issues, and some on how to perform conversion to windows from mac ipod etc.

    Evidence suggests that if you uninstall Xplay before synching your iPod with iTunes, you are good. short story: apple doesn't expect any other software to try to synch with it, and when they do, they disable it. (logical, actually--this is what they did with Musicmatch.)

    We know (and Apple tells you when you install)

  231. Flamebait??? by BigRedFish · · Score: 3, Funny

    The parent used "gay" as a synonym for "broken." THAT's flamebait. I riff a lighthearted joke to call it out, and I get modded flamebait?

    Wait a sec... Apple hardware has impeccable aesthetics, the logo has a rainbo... oh, crap. If I read it that way I'd have modded myself a troll.

    1. Re:Flamebait??? by NevermindPhreak · · Score: 1

      well, your comment might invoke a reply from pro-gay people. thus, your comment might "bait" some "flames". flaimbait seems like the perfect label.

    2. Re:Flamebait??? by BigRedFish · · Score: 1

      your comment might invoke a reply from pro-gay people. thus, your comment might "bait" some "flames". flaimbait seems like the perfect label.

      *rim shot* Well done!

      So is "flaimbait" when you bait pro-gay comments via AOL Instant Messenger?

    3. Re:Flamebait??? by Anonymous Coward · · Score: 0

      Welcome to Slashdot. Where the beer is warm, the girls are absent and the moderation system is borken.

    4. Re:Flamebait??? by cheekyboy · · Score: 1

      Technically GAY in animals is a broken feature, since if all animals were gay, they would not replicate and have babies.

      If you take it the opposite way, gay is not a productive helpfull feature to a lifeform.

      --
      Liberty freedom are no1, not dicks in suits.
  232. Re:Perhaps you should have read the manual or the by ThePlumber2 · · Score: 0

    Why i always hated apple "nerds" (oh, and apple). Skipping through tracks and not playing sounds like a good song. Almost like "Looking back on the tracks (for a little green bag)."

    --
    Thanks, Steve
  233. Re:Err WTFark are you spewing forth? by SpacePunk · · Score: 1

    Thank you moderators for making my point for me more strongly than I could have imagined.

  234. Re:Perhaps you should have read the manual or the by Spyky · · Score: 1

    Well, they could have done that (written an HFS driver). But with the newer iPods (2nd and 3rd gen) designed to support Windows, they neatly side-skirted the issue by just making them use FAT. Seems like an elegant enough solution to me. And it doesn't make life any harder for those who buy iPods for use with windows, on first use, it formats automatically, then use as normal.

    IF Apple had chosen to implement an HFS driver for windows, people would be able to use older 5GB iPods with Windows as a *bonus*. However, such iPods were never intended to work in this mode, so I see no reason why Apple is too blame that this doesn't work with the new iTunes software. No one ever should have expected it to.

    -Spyky

  235. Bad programmers... by t0ny · · Score: 1
    I always said Apple had some really terrible programmers (especially with Quicktime), but mentioning the fact that Apple does anything badly always gets modded down around here.

    Anyway, its nice to see Apple still proving how shoddy their programmers are.

    --

    Manipulate the moderator system! Mod someone as "overrated" today.

    1. Re:Bad programmers... by Kaboom13 · · Score: 1

      Care to back that up? Did you work at Apple? Have you met the coders? Comments like yours get modded down because they aren't backed up by facts.

  236. Re:Perhaps you should have read the manual or the by ColMustard · · Score: 1

    You are still missing the point, so let's try again.

    Fact: The first generation iPod was only designed to work on the Mac.
    Fact: In the manual, it says that it should not be used with Windows.
    Fact: Apple doesn't have to support the first gen. iPods (that are Mac-only) on Windows just because there are hacks available to make it work.

    You argue that Apple could have hacked iTunes to make the first gen. iPods work, but iTunes isn't a hack. It's an application that Apple is planning on maintaining. Can you still not see how silly it would be for Apple to hack iTunes years later just so first gen. iPods (which are supposed to work only on Macs anyway) can work on Windows?

    --
    Moof.
  237. Re:Err WTFark are you spewing forth? by Archfeld · · Score: 1

    Or I could GET THE PRICE FROM APPLES site and let people who know NOT what they speak off look like idjits ?

    http://www.apple.com/server/macosx/

    I realize that looking b4 posting is not Kosher here but you should try it sometimes :)

    --
    errr....umm...*whooosh* *whoosh* Is this thing on ?
  238. Re:Maybe....Just MAYBE... by Anonymous Coward · · Score: 0
    Can you ?
    Yes, I can. You fail it, queermo.
  239. Re:Err WTFark are you spewing forth? by Archfeld · · Score: 1

    errr I wouldn't give apple a dime for going out of business, the price I quoted is STRAIGHT from APPLE's site...sigh fact gathering folks, try it, beats wearing egg salad :) TGIF

    --
    errr....umm...*whooosh* *whoosh* Is this thing on ?
  240. Re:Err WTFark are you spewing forth? by Archfeld · · Score: 1

    LOL Bull-EYE, hit that sore spot didn't you. :) I gotta love being called out on the price, the one from Apples site :)

    http://www.apple.com/server/macosx/

    Some people's children SHOULD not be let out at eighteen but rather sealed in...

    Take care SpacePunk....TGIF

    --
    errr....umm...*whooosh* *whoosh* Is this thing on ?
  241. Re:Err WTFark are you spewing forth? by SlamMan · · Score: 1

    Try again. Panther retail is $129.99. The low end retail panther server version is $499.

    --
    Mod point free since 2001
  242. Re:Err WTFark are you spewing forth? by Archfeld · · Score: 1

    Why do I need 2K/2003, XP pro has and runs ALL the same tools right down to the Active Directory tools and plugins. Don't get me wrong not just trying to Bash apple but they charge a premium for both hardware AND software, proprietary and controlled on BOTH ends, but I can use XP pro and perform everything I can under 2K except clustering and some forest prep stuff. You do have a point there though, regarding apples and oranges :)

    --
    errr....umm...*whooosh* *whoosh* Is this thing on ?
  243. BZZZZZzzzzT NOT by Archfeld · · Score: 1

    http://www.apple.com/server/macosx/
    seems fairly obvious but Hey Apple MIGHT BE LYING about their price, or MAYBE M$ has compromised thir server and jacked the price to make themselves look better...I am speaking server capable OS here not the client side...

    --
    errr....umm...*whooosh* *whoosh* Is this thing on ?
    1. Re:BZZZZZzzzzT NOT by Lars+T. · · Score: 1

      http://www.microsoft.com/windowsserver2003/howtobu y/licensing/pricing.mspx Yupp, $3999 sure looks cheaper than Mac OS X.

      --

      Lars T.

      To the guy who modded me down from perfect to terrible Karma - Apple haters still suck

  244. Well... by Qrlx · · Score: 1

    I guess Hell is thawing a little bit.

  245. Transferring flaw in early version of iTunes by nookieman · · Score: 1
    I had similar problems a while ago (when the first version of iTunes for Windows came out). My iPod would skip some tracks and play others just fine.

    I did some debugging and found out that iTunes would transfer all my 15GB of to precisely one of the twenty folders on the iPod. My guess is that the iPod could not find the track quickly enough before it would time out and skip to the next track.

    I have recently downloaded the newest version of iTunes in which the problem seems to be gone.

    I must say that I still am not using iTunes on my windows machine. As some european iPod users know, Apple has implemented a volume cap on iPods sold in Europe due to some French screwed up law about a company not being allowed to sell personal audio products that could result in impaired hearing when you're ninety :-). A way to circumvent this cap is to run a program that boosts the audio level registered in the iPods track database. After doing this the iTunes is not smart enough to figure out that the tracks still corresponds to the tracks it transferred earlier, and starts transferring ALL the tracks once again. iTunes is seemingly the only windows program for the iPod that has this flaw, many other transferring/synchronisation program works just fine.

    --
    sigfault. comment dumped.
  246. Wow by ChrisJones · · Score: 1

    No security fixes for older versions of OS X, no support for killed older iPods.....Apple really sounds like a great vendor :/

    --
    Chris "Ng" Jones
    cmsj@tenshu.net
    www.tenshu.net
  247. Re:Perhaps you should have read the manual or the by zurab · · Score: 1

    Well, I guess I don't see the difference between a "hack" (by Apple) and a supported software, without discussing a lot of technical details. If original iPod was called "Mac-only" it was because there was no [supported] software for it for any other OS. Now, if Apple wrote iTunes to support all of the iPods, it wouldn't be called a "hack" but rather it would be a non-issue. We wouldn't be talking about it and everybody would be happy.

    Now, I am guessing they had their reasons why they created "Mac-only" and "Windows-only" iPods and that's what I was talking about. My belief is it was simply a marketing strategy to sell more iPods, since I didn't see a technical impediment of why one type should be "Mac only" and the other "Windows only". You may believe otherwise, of course, and that's up to you.

  248. Re:Perhaps you should have read the manual or the by zurab · · Score: 1

    Well, I don't know where you got that they have "sinned", or iTunes is "broken". What I meant by "fix" in that context was to fix the issue that the article/thread was about, nothing more. Obviously, Apple made a choice not to include the said feature with their software and that's up to them. So, if you'd like to see it worded another way - maybe if they get a lot of backlash, they will update their software to include the said feature. That's what I was trying to express there.

  249. ISO9660 by phorm · · Score: 1

    For the mostpart, winblows, linux (with kernel-support install for it, of course), and mac should all support this standard.

    After all, they can all *read* CD's, even if they can't always make use of the content.

  250. Now wouldn't it be nice... by Scot+W.+Stevenson · · Score: 1
    ...if all the software in question was open source, so you could just sit down and rewrite the parts that aren't working?

    Tell me again why Apple is less of an evil company than MS. Better design, yes. Better PR, yes. Better product, yes. But better attitude? No, not when push comes to shove.

  251. Where are my mod points when I need them? by Anonymous Coward · · Score: 0

    all related to the fact that Windows gays up firewire drives.

    Were you implying that Windows is able to change the sexual orientation of an object which is inanimate, non-sentient and most importantly, devoid of any reproductive organs whatsoever? You should really share the details of this profound development so it can receive proper peer review for scientific study.

    I will say that I'm still using the same firewire chassis, only now with 7200 RPM instead of 5400 RPM drives, and haven't had the problem since. The iPod has a rather slow hard drive too, which could explain the similar issues.

    I'd say your firewire subsystem is unsafe at any speed. You better run, lest you be overrun by homosexual hard drives.

    Regardless, I'm inclined to believe Windows just has a shitty VFS or Firewire subsystem...

    I'm inclined to believe you are a troll with the same extraordinary all-encompassing ignorance towards homosexuals as you have towards firewire. You need to fall out of the clue tree and hit every branch on the way down.

  252. Re:Err WTFark are you spewing forth? by Temporal · · Score: 2, Informative

    That's the server edition, moron. Do you have any idea what Win2k3 Server costs? Much, much more.

    Meanwhile, OSX 10.3 goes for $129.

  253. Re:(5 gig was Mac only idiot) by darien · · Score: 1

    ... if you bought a mac only ipod and now force it on widows...

    Hell, that's pretty much my life.

  254. Your issue is with Mediafour and XPlay, not Apple by pmppk · · Score: 1

    These threads on MediaFour's forum should help you fix your problem. http://forums.mediafour.com/showthread.php?s=&thre adid=3256 http://forums.mediafour.com/showthread.php?s=&thre adid=3268

  255. Re:Err WTFark are you spewing forth? by Anonymous Coward · · Score: 0

    Dude, you're just a fucking idiot.

    Yes, child, there is a price for Mac OS X Server 10.3 (10-client) that is $499. The entry-level Microsoft Windows 2003 Advanced Server is QUITE a bit more expensive.

    If you want to compare Windows XP to Mac OS X then the upgrade price of Windows is the same-ish as the full price of Mac OS X 10.3 (which has a file server, web server, FTP server, SSH, etc. all built-in as well and functions VERY well as a server). The systems are equal tit-for-tat in that regard.

    Shove it, bitch.

  256. I think you misread this... by MadAnthony02 · · Score: 1

    You can format a MAC iPod to windows, as well as format a windows iPod to Mac. This article says so, and also has a link on how to do both

    The point isn't that you can't MAKE an iPod one or the other, it's just that Windows will not recognize a Mac iPod while a Mac will recognize a PC iPod.

    I have a generation 2 10 gig Windows format iPod. I sync it at home with my WinXP box, but at work I plug it into an older G4 that I have, and it recognizes it, and I can play songs off of it in iTunes. However, I have to make sure that I click "no" when it flashes it's little "there is an update available for your iPod" button, or it will go Mac.

  257. This is funny, how? by Anonymous Coward · · Score: 0

    If a PC user makes a similar joke about Mac hardware, he is justifyibly modded down.

    A Mac zealot does the same thing and its FUNNY?

    I am sorry, but this is hypocritical moderation (not to mention that its not funny at all).

  258. Apple hardware, Apple software...... by CarrionBird · · Score: 1

    This is the real key issue. Regardless of how the box or manual is labeled, any reasonable person would expect that the official Apple music software will not destroy an Apple ipod. So much for "just works".

    --
    Free Mac Mini Yeah, it's
  259. Re:Maybe....Just MAYBE... by Rallion · · Score: 0

    Actually, my 160GB hard drives fit nicely into my pocket.

    I have a feeling that doesn't count.

  260. Troll? by Anonymous Coward · · Score: 0

    What idiot moderated this as troll?

    He points out the absurd moderation and the truth, then he gets censored by you nazi's. How is that for 1984, Slashdot?

  261. Re:Maybe....Just MAYBE... by smitty45 · · Score: 1

    you got a 40 gig device that can play audio files that is not an ipod ? well don't keep it to yourself, bucko. share your discovery with everyone.

    i say no you don't have one, not one that can display all of songs/albums/volume/time on a little screen. i call bullsh*t. show me.

  262. Re:Maybe....Just MAYBE... by smitty45 · · Score: 1

    but it don't play no songs and don't have no screen, right ? ;)

  263. the flamebait mod is NOT a PC filter by lone_marauder · · Score: 2, Insightful

    This is exactly why slashdot is fucked up. Flamebait != saying something that might be offensive. It's saying something that is extremely, obviously, and deliberately offensive. If someone's choice of words is poor or otherwise not to your liking, the idea is not to mod it up.

    --
    who are those slashdot people? they swept over like Mongol-Tartars.
  264. Ipod's suck it by Anonymous Coward · · Score: 0

    Forget ipod, get an iriver. Much better.

  265. What the %^$#$%^? by marklar1 · · Score: 1

    I have to call "shenanigans" on the title and wording of this thread. Total "Shenanigans" An Apple tech service rep agreeing, Yep, after you installed iTunes your iPod isn't working, and you being a dipshit for using a "mac only" ipod in an unsupported configuration are 2 different things. It isn't a question of the "reality distortion field", it is a question of dumbass users who don't understand the most basic statement "mac only". That is how it was sold, NO CLAIM ANYWHERE was made to refute or suggest otherwise. I hope the jackass can recover it, but it is he who took the risk. Can't believe the "intelligentsia" responding here w/ anything other than positive suggestions and well wishes. Sorry to take the wind out of the conspiracy theorists and those that would like to bash apple service. Oh, and by the way, I took my mom's 1994 buick century off-roading, and, after a few steep inclines it just didn't want to go anymore...I think General Motors really sucks!!

  266. Do you even know you're trolling? by Tokerat · · Score: 1


    Well, you are. Get a clue. It states very clearly that the HFS+ filesystem is not supposeted under Windows. This is the fault of Windows, it CANNOT see the disk drive of a for-Mac iPod. This has been the rule since the first iPod was ever plugged into a PC by some hacker "just to see what happens".

    Class action lawsuit? Please. This is well known, well documented. Makes you ashamed you support Apple?

    Trolling. Mad down.

    --
    CAn'T CompreHend SARcaSm?
  267. Maybe you haven't... by E-Rock · · Score: 1

    Office will open all versions of older files and if you have to send a file to an older version of the software, just pick that on the save as line and away you go.
    If you don't like FUD, stop spreading it around.

    1. Re:Maybe you haven't... by Anonymous Coward · · Score: 0

      Unfortunately that's not true -- I've often come across office documents I couldn't open with a newer version of Office.

    2. Re:Maybe you haven't... by E-Rock · · Score: 1

      I'll call that bluff, AC. Gimme an actual example.

  268. Re:Err WTFark are you spewing forth? by milkman_matt · · Score: 1
    Try again. Panther retail is $129.99. The low end retail panther server version is $499.

    Oh well so he's comparing the price tag of WinXP Pro to OS X -server-, yeah, that's a good comparison. Well, I guess you gotta do what you gotta do to bend the numbers to your favor when you're trying to bash an OS on slashdot. Next time try comparing the home OS to the home OS and the server OS to the server OS.

    Let's try this again:
    Windows XP Pro: $299
    Windows XP Home: $199
    Mac OS X Home: $129

    Windows XP Server: $999 - $3,999k
    Mac OS X Server: $499

    So uhh, exactly where were the savings again?

    -matt

  269. True but... by CarrionBird · · Score: 1
    Apple has been one of the biggest proponents of the "just works" and "it shouldn't need a manual" ideas.

    I remember the spot on ads showing people trying to make sense of a windows 3.1 manual. It was high comedy, and quite true.

    They have shifted the focus from computers "for the rest of us" to high tech chic.

    They have engendered the very mindset that they rightly scorn now. In the early mac days, it was important for them to be the easy to use alternative to other PCs. But now they have that image by default and they are now trying (and succeeding) to create a new image as the computer that the best people use.

    The only problem with that is, they seem to be dropping one for the other.

    --
    Free Mac Mini Yeah, it's
  270. AAC? by chochos · · Score: 1

    are you sure you're not using AAC? IIRC, the first iPods don't support AAC and never will...

  271. World's smartest QA guy above ^ by Anonymous Coward · · Score: 0
    Please mod parent down as Ignorant.
    "As a QA engineer..."
    ...you might think that you would know the difference between intentional programming and a software bug.

    "It's not like there are hundreds of devices to test against (like in my job)."
    I sure your are thinking to your sef now, "OOH, I'm soo smart. Those guys at apple, are so damn sto0opid. I feel so much better about my self now."

    (shakes head slowly and sighs)
    If you really think that Apple made an "Amature Mistake" here. You really take the cake.

    "Hey Steve, if you are reading this. "You really should fire all your (incompetent) QA guys, and hire this guy instead. He really picks up on the little nuances better than anybody I've ever read"
  272. Re:Perhaps you should have read the manual or the by evil_liam · · Score: 1

    I think you're missing my point, I don't care if iTunes works with it or not. Because it worked just fine for a year without it, then iTunes BROKE it. This is a different thing to being incompatible.

  273. Re:File a bug report. Flash firmware. Don't compla by evil_liam · · Score: 1

    Of course I installed the most recent firmware. We do have Macs here, and I'm sure I'm not the only person to use the Macs and PCs together. As for this talk of being explicitly told that it wouldn't work. Not working is one thing, breaking is another. It's not like I'd complain if I'd tried to use it underwater. Jeez. My problem is that it used to work until I installed APPLE software. And If someone can tell me where they say this, I'd be happy to withdraw my complaint.

  274. Re:File a bug report. Flash firmware. Don't compla by evil_liam · · Score: 1

    my mistake, this is very embarassing, but I didn't mean to come off as whinging, I was actually asking Slashdot for help. I've come back to see six hundred people call me a fool, but it was worth it for the couple of people who took the time to help me. And they helped me get to fix it, you're almost right, and I did re-flash the firmware, but on a Mac. What I needed to do was flash the firmware on a PC and then a Mac to re-set it to Mac only iPod (which is what I primarily use it for, which is why I bought it.) As an aside my post was more of a technical issue, not an ethical one, I didn't expect better customer support from Apple than I would from Sony or anyone else, the guys were angry and not especially technical. I don't have a problem with Apple as I don't expect more of them than I do from any other company. I asked them if they knew a way to fix it. Because they didn't, they acted like jerks. So did a lot of the people here. I never raised my voice in anger once. This was my first post, the last thing I wanted to do was the start some flame war. The whole thing is pretty surreal.

  275. This can be fixed! by Luscious868 · · Score: 1

    All you have to do is reflash the firmware and then format the drive as FAT32. This fixes in the issue. Don't bother calling support. As of now they will just say that you are SOL but if you reflash the firmware and then format the drive to FAT32 you can get it to work again.

  276. how about this.... by MoFoQ · · Score: 1

    pitchforks.....and lots of them.
    flaming torches might help too.

  277. Re:Perhaps you should have read the manual or the by Gery · · Score: 1
    Hmm. I bought an iPod. It came with Apple AND M$-Software...


    It seems I have an iPod for both!!!


    Now come up Apple: Tell me it's not supported!!!


    Gery

    --
    The answer is yes, me.
  278. Format? by Anonymous Coward · · Score: 0

    When the iPod does that, it can;t play the music. Are you sure it is formatted correctly? (Both the iPod and the Music in question.) iTunes might think the iPod can play it, but it can't. Check the music formant.

  279. Bogus Apple Complaints by Anonymous Coward · · Score: 0

    I don't feel that Apple has any responsibility in the matter. I think the comment about Apple flashing a warning if there is compatibility issues is absolutely correct, and maybe Apple should have included support of this kind, but beyond that, the onus on Apple to warn the consumer is over. Besides that, hasn't there been numerous posts stating that this guy DIDN'T completely fry his ipod, and there is a way to salvage it? If this is correct, then Apple hasn't done anything wrong.

    In viewing the last few days, there have been some pretty bogus posts, starting with the Mail complaint (which was a simple GUI fix), to the server difficulty (which was just confusing and quite possibly BS), to the current concern, which IMHO is slightly more legit, if marginally so. I hate to wave the flag of flamebait, but it certainly seems this way. There are genuine concerns (Panther eating firewire HD's) and there are these concerns. I just wish the people who posted these things, regardless of their motive, would think first and post later. Word.

  280. bad meta tags by lo_fye · · Score: 1

    In my experience, this is caused by newer (non-standard) meta tags that the player doesn't understand. Try setting all the non-ID3 tags to empty and then re-transfer and play :)

    --
    geeks are cats who dig a certain kind of cool
  281. He solved his problem. by Anonymous Coward · · Score: 0

    If you read the whole thread, the original poster solved his problem. He followed the correct steps and formatted it in FAT32, and it is now a Windows iPod.

    Gee... perhaps someone should have waited to see the outcome before posting yet another "Serious Problem with Apple Software/Hardware" story.

    Is Slashdot going to report on every technical support call to Apple?

    Ryan

  282. Re:Perhaps you should have read the manual or the by GatorMan · · Score: 1

    I agree that the user should only expect the manufacturer to support what they full well make claim to, and that any other mis/use cannot be supported.

    While I do have a 3G 20GB model, I'm using it flawlessly with Mac and PC compatibility. Simply 'Restore' it first for PC (FAT32), then plug it into the Mac. Also, make sure to use 11 characters or less when naming the device, otherwise you'll get funky characters and no AppleScripts for iTunes will parse the directory structure, thus you will be unable to copy single tracks off the iPod.

    Also, you can use Terminal to access your MP3s manually at /Volumes//iPod_Control/Music though they're not as well organized here as you'd think.

  283. Re:Perhaps you should have read the manual or the by Anonymous Coward · · Score: 0

    This wanker is just a troll. Check out his journal and mod the bastard down. You'll find that most if not all of his comments are actually lifted from others.

  284. Re:Err WTFark are you spewing forth? by Kethinov · · Score: 1
    Windows XP Server: $999 - $3,999k
    $3,999,000?! 4 million dollars per copy?! Wow!
    --
    You're right, I wouldn't steal a car. But if it were possible, I sure as hell would download one!
  285. Re:Err WTFark are you spewing forth? by milkman_matt · · Score: 1
    $3,999,000?! 4 million dollars per copy?! Wow!

    Hahaha, damnit, I'd originally put $4k, whoops! good catch.. And here I was saying -he- got ripped of, shit man, I would have paid almost $4million above cost!

    -matt

  286. Re:Err WTFark are you spewing forth? by Anonymous Coward · · Score: 0
    XP pro has and runs ALL the same tools right down to the Active Directory tools and plugins.

    As does the home version of 10.3, which is currently running one of my servers. You lose again. Try knowing the facts first next time.

  287. Re:Err WTFark are you spewing forth? by SlamMan · · Score: 1

    Mac OS X Server goes from between $499 to $999, depending on the number of Appletalk users you want concurrently. Also note that thats included int he price of an Xserve, while other companies don't include MS's OS, and with good reason. No way of knowing which version you'd plan on running.

    --
    Mod point free since 2001
  288. Thank you... by ErnstKompressor · · Score: 1

    Dear Anonymous Coward,

    Thank you for your kind response regarding my post. As you can imagine, I receive so many positive responses regarding my posts, that I cannot possibly reply to them all. But once again, thank you for your kind remarks regarding my post.

    Sincerely,

    ErnstKompressor

    --
    We apologise for the fault in this post. Those responsible have been sacked. -- Signed RICHARD M. NIXON